DIAL SOUTH ESSEX
The Disability Helpline
ANNUAL REPORT 2022-2023
CONTENTS
Mission Statement & Core Values
Organisational Chart
Staff & Management Committee
Volunteers & Services
Chairman’s Report & Treasurers Report
DIAL Projects
Case Study
Statistics, Evaluation & Monitoring
Generated Income
Funding & Donations
MISSION STATEMENT
DIAL provides a free, confidential, information and advice service on all issues affecting disabled people’s lives, to enable and empower them to improve their quality of life and live as independently as possible. Our own unique experience of living with disability allows us to assist others with understanding and expertise.
CORE VALUES
INDIVIDUALITY We try to respect the uniqueness of each person we work with and develop services that meet their individual needs.
EQUALITY OF We will actively promote the rights of each individual. We OPPORTUNITY want each person to achieve their hopes and goals and make real choices towards a positive future. We believe everyone should have the opportunity to make their own contribution to the community they live in.
SUPPORT AND We believe in offering support to service users in ways INDEPENDENCE which should minimise their reliance on input from professional services. We are committed to enabling people to make friendships, relationships and community networks.
BEST VALUE We are committed to the continuous improvement of services which provide both quality and value for money for the community.
VALUING STAFF We believe in the strength of teamwork and of the individual. We will work to improve the knowledge and skills of all of our staff and volunteers through training.
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ACCOUNTABILITY We are committed to working openly with service users, staff, volunteers, our management committee, and external voluntary and statutory bodies. We will work to communicate with and involve all of these people in the decisions in which they have an interest.
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COMMITMENT We strive to incorporate our values into all our policies, procedures and day-to-day working practices.
ORGANISATIONAL CHART
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CHAIR
Carol Edgell
MANAGEMENT COMMITTEE
Vice Chair Secretary Treasurer
Kim Skinner Jackie Gore Paul Hayden
COMMITTEE MEMBERS
Janet Greensmith
Sandra Hill
Andrew Penson
DEVELOPMENT
MANAGER
Janet Stevens
OUTREACH ADVANCED CLAIMS ADMIN PROJECT OFFICER
DEVELOPMENT OFFICER MANAGER ASSISTANT Kasia Walton
Christine Tarbard Sally Penson Ev Coe
VOLUNTEERS
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STAFF
Jan Stevens, Responsible for the daily running, fundraising and the Development Manager development of all services at DIAL Sally Penson Assist clients with appeal submissions, casework and Advanced Claims Manager tribunal paperwork and complicated benefit enquiries Christine Tarbard Outreach and Home Visiting Adviser dealing with a Outreach Development variety of issues in peoples homes and various locations in the Officer south of the county
Kasia Walton To create social and self-help groups throughout the Project Officer district and promote volunteering through the groups
Ev Coe Deals with the clients database, statistical information and Admin Assistant helps all staff with various admin tasks
EXECUTIVE MANAGEMENT COMMITTEE/TRUSTEES
DIAL’s Committee is made up of 95% disabled people. They have a wide variety of skills to help enhance the running and decision making of DIAL. All major decisions regarding the charity are taken by the Management Committee.
Carol Edgell Chair Retired Police Force Administrator Jackie Gore Secretary Retired Pharmacy Manager & Technician Kim Skinner Vice Chair Retired Service Manager Paul Hayden Treasurer Retired Local Government Officer/Bookkeeper Janet Greensmith Retired Confectioner Sandra Hill Retired Accounts Clerk/Bookkeeper Andrew Penson Retired Mechanical Engineer
VOLUNTEERS and SERVICES
VOLUNTEERS
For 37 years, volunteers have been a vital part of DIAL in providing support to thousands of disabled people by:
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Giving information and advice on any disability issues
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Working to influence public opinion and government policy
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Promoting disabled people’s active involvement in society
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Promoting lifelong learning
DIAL promotes the role of disabled people in society by:
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Supporting them to influence decisions
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Sharing their experiences and skills within their communities and society as a whole
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· Making choices
Volunteers are crucial in making sure DIAL continues to support disabled people and benefit the local community. People volunteer for many reasons, perhaps to give something back to the local community or to gain valuable experience which could help in finding future employment. Volunteers agree that volunteering with DIAL has helped towards gaining more up to date skills, experience and increased confidence.
Volunteers add value to our work with disabled people in the local community and in return can expect:
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The enjoyment of being part of a team
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A chance to meet new people, make new friends, gain confidence and increase self esteem
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To gain new skills
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The chance to use their individual talents and skills to benefit disabled people
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Personal growth and development
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The rewarding feeling of supporting someone to achieve their full potential
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The knowledge that they have made a real difference
DIAL currently has a bank of 8 committed volunteers, working between 5 and 10 hours per week at the office. We also have another 9 volunteers supporting our “Coming Together” groups. Whether they are disabled themselves or have a family member or friend they care for, they are all dedicated to the work that they do and endeavour to help others cope with their problems and difficulties. DIAL promotes the importance of the role volunteers play in the organisation and encourages all volunteers to participate in training courses to benefit their work at DIAL and to increase their own knowledge, skills and confidence.
SERVICES
DIAL is open Monday to Friday between 10am and 3pm at its main office. Anybody is welcome to come and visit us at the office as all COVID restrictions have now been lifted. All enquiries are promptly dealt with and further information is passed on as soon as we receive it. DIAL is unique in the fact that it deals with problems relating to all disabilities and disability issues mainly by people who are disabled. This enables them to give advice with compassion and empathy and we feel that this puts us in a better position to give a top quality, specialist service to disabled people. We provide quality advice and information on a wide range of issues.
We offer a variety of projects to help as many people as possible access our service in the way best suited to them. We offer
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General information and advice by our office in Grays
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Home Visiting service for people unable to get to us for help with benefit applications and independent living advice (this is a limited service)
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Welfare Rights Service to help people with appeals, casework, submissions and tribunals
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Our Outreach Service is being built up again following COVID
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Information provided by telephone, Email, via our website, text
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Social Clubs and Self-Help Groups (call office for details) These have restarted.
The following services are available. Appointments are needed for some areas of assistance e.g. form filling, appeal casework and home visits.
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Support, Information and Advice by friendly staff and volunteers
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Benefit Checks, Benefit Enquiries, Benefit Appeals and Casework
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Help with completion of various forms (hard copy and online)
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Advice on a variety of disability related subjects, e.g. equipment, leisure, access, etc
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Advocacy, Signposting and Referral, as necessary
This year we have returned to all working at the main office and started opening up for faceto-face help by appointment since October 2021. We now have drop ins every day between 10am and 2pm.
CHAIRMAN’S REPORT
Everybody has now returned to the office and the trustees have become more involved and are looking at the services and ways to make improvements. This has been ongoing throughout the year.
By the end of the financial year we were still behind pre COVID figures but after opening up to drop ins and appointments the number of contacts was starting to pick up. We are continuing to use methods adopted during COVID in the office as these have proved desirable by some of our clients, e.g. telephone form completion and WhatsApp messaging and calls.
As every year I would like to say a personal thank you to everyone for all the help they have given over the last year and their commitment to DIAL.
Carol – Chairperson
TREASURERS REPORT
The accounts have improved again this year, and we finished the year with some reserves which we need to build on to give us a buffer for any difficult times ahead. DIAL aims to generate as much core funding as possible from income generation and donations/fundraising activities and we aim to enable ongoing development through project funding from other funders. The trustees will continue to monitor the level of funding being generated to ensure sufficient funds to continue to operate the service at its current level for as long as possible hoping to avoid the need to reduce levels of service to the public and to identify sources of funding to allow DIAL to expand its services.
Paul - Treasurer
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DIAL’s PROJECTS
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Sally Penson Appeals Service
During this financial year, my appeals work continues, and I have taken over management of the Volunteers as part of my deputy managerial position.
We were pleased to welcome back one of our previous volunteers and welcomed 2 new volunteers. We are trying to increase their training and improve their advisory skills and information knowledge.
My case load continues to grow, and I am still representing and attending hearings. During the last year I have had 133 cases, 92 cases are now closed and 60 of which had successful outcomes, which generated a yearly income of £275,537 and increased my client’s weekly income by over £5,299, they were all grateful to receive backpay amounting to nearly £297,230
I was left with 41 ongoing cases. Out of the 92 cases closed, 16 clients had not notified of the outcome and we had no further contact with them since their initial enquiry.
Christine Tarbard Outreach Service/Home Visiting
The Outreach Service and Home Visiting Service are progressing well. I continue to help people over the telephone to complete their benefit application forms and then completing additional sheets for them to attach to their forms and return. This worked very well over the COVID period and we are now giving our clients the choice of telephone or face-to-face appointments when people need help completing their benefit application forms. We are now offering home visits and are trying to build up Outreach locations again. I still work closely with Thurrock Community Support (Local Area Co-Ordinators) whose clients suffer a lot of mental health issues and who are unable to navigate the systems themselves. This causes them more anxiety and stress. I also work closely with the Social Prescribers and other voluntary organisations who operate referrals and signposting for their clients.
Kasia Walton “Coming Together” Project
The project is continuing for people living in Basildon as in the previous year and we have also opened a few groups in Thurrock. The groups provide a range of activities to build social connections between disabled people, as well as their families and carers. Activities include coffee mornings, advice and support and areas of interest of those attending, and a Young People’s Programme, to encourage social interaction. We have started a group for families with children so they can play whilst the parents share happy and sad stories, supporting each other through difficult times. There are also training sessions to develop digital skills. Participants shape the project via a user forum, evaluation workshops, and by giving individual feedback.
The groups have all reopened but many people still feel unsafe about attending so we continued using alternative methods as well to please everybody. We use instant messaging and video chats to provide a reliable network of advice and friendship. During COVID-19, whilst in person meetings were suspended, the group adapted to deliver craft packages to their usual project participants. This has grown and we now distribute packages every month to both adults and children to keep them occupied and a little competition as they enjoy sharing their work with other members. The craft packs are going to continue due to their large popularity.
We are trying to encourage those who are lonely, isolated, or interested in learning more about living with a disability or with a disabled child to join our online chats, join in with video calls and take advantage of the various activities we have on offer. We have a mixture of lonely people, retired people, people with physical disabilities and people with mental health conditions. We have created the WhatsApp group where people have 24hr contact with each other and this is working very well.
CASE STUDY
Mrs W is a 66-year-old lady who came to us with regards her claim for PIP. She had applied for PIP because she had recently been diagnosed with breast cancer and had multiple other debilitating conditions including Fibromyalgia, cervical and lumbar spondylosis, and mental health issues.
Mrs W had recently reached pension age and now receives her pension but had been refused PIP (which she had applied for prior to reaching pension age).
Mrs W’s new husband was also pension age, but his Pension Credit had stopped and Mrs W’s award of Carers Allowance for her husband had stopped, but she was still entitled to Carers Premium. This had affected their weekly income. We initially completed a benefit calculation which showed they were still entitled to a small amount of Pension Credit and an application was made. We also lodged an appeal against the PIP decision. Over the coming months I had correlated Mrs W’s medical evidence and was in the process of preparing her appeal for hearing.
Clients then contacted me as they had been notified of a problem with the rent account and needed advice and assistance on what to do. They had accrued an exorbitant amount of rent arrears and it appeared they were not being paid the correct amount of Housing Benefit. I completed a Form of Authority and emailed the local authority asking for a breakdown of how these arrears had occurred. Shortly afterwards, I received an email stating that the reason the arrears had accrued is because they must pay the rent on their property, 4 garages and water rates, and they hadn’t been covering the basic amounts.
I explained this to the client, and they couldn’t understand as they feel they should be getting extra help. I said that the amount they were paying wouldn’t even have covered the rent for the 4 garages, let alone cover any of the shortfall from the rent allowance. I arranged for clients to come in to discuss their case and work out how much they need to pay each month to cover the house and garage rents and water rates and try to pay some of the arrears off. The local authority and written to them telling them they had to pay £360 a month, we worked out they couldn’t afford this amount, so I corresponded with the local authority, and we managed to get it down to £300 a month.
Unfortunately, their difficulties continued, and they had been issued court proceedings for the rent arrears, at this point I referred them to the Financial Inclusion Officers at the council as I was not equipped to advise any further on this specific issue. They continued to be clients with regards to the appeal for PIP.
After providing all the evidence the court needed for the PIP appeal, we had been put onto the waiting list for the hearing to be scheduled. Very shortly after we received a hearing date and Mrs W attended the hearing. Unfortunately, it was a face-to-face hearing, and it was decided that it was not economically feasible for me to attend face to face hearings due to the amount of time I would be out of the office. The Tribunal Panel decided Mrs W met the criteria for the Enhanced rates of both the Daily Living and Mobility components of PIP, backdated for 18 months and awarded for an ongoing timeframe as it was not appropriate to apply and end date. The weekly amount she was awarded was £156.90 and free car tax, she was awarded £12,653 backpay.
Following this decision, it passported her to further financial assistance. Their Pension Credit was increased, which in turn, increased their rent allowance (wiping off a considerable amount of their rent arrears) and allowing Mrs W’s husband to claim the Carers Premium for his wife, increasing the amount of money the government says they need to live off.
This has changed Mrs W’s life significantly, it has also reduced her mental health issues as well as clearing a great deal of debt, leaving her and her husband free to deal with their debilitating conditions and pay for any aids, adaptations or assistance they will need in the future.
STATISTICS, EVALUATION & MONITORING
These are the annual results of the evaluation and monitoring of DIAL’s service using the monthly statistics. In the financial year April 2022-March 2023 we saw a total of 2667 clients in the office seeking information on 4526 enquiries. We also saw another 603 people at the clubs and delivered 267 packages.
Benefit advice was again the main subject that we were contacted about accounting for nearly 50% of all enquiries received. We dealt with 2069 enquiries related to benefits, 1635 for other disability related issues and 822 enquiries for help with challenging decisions.
AREAS
Although not everybody that we deal with will give us their full details we try to get the area that they live in. We are being contacted by people from further afield including Outer Boroughs of London, Havering, Dagenham, Chelmsford and Southend. Contacts from each area are shown below;
| Basildon, Billericay and Wickford | 474 |
|---|---|
| Brentwood | 78 |
| Castle Point | 111 |
| Rochford | 64 |
| Thurrock |
1509 |
| Southend | 100 |
| Other | 331 |
| Total |
2667 |
WEBSITE
Our website is updated whenever possible allowing many people to find the answers to their enquiries online for the more frequent enquiries that we deal with. We are currently unable to monitor the amount of people visiting the website.
BENEFITS AND GENERATED INCOME
Of the applications that we completed we have only received about a third of all results. Many claims are still being refused or clients are receiving a much lower award for Personal Independence Payment (PIP) as the criteria for qualifying for an award is more difficult to achieve than it was with DLA. With refusals for other benefits this combination is putting a higher demand on help for Mandatory Reconsiderations and Appeals Service. Results still do not take into account any additional income generated by the award of one benefit that leads to entitlement to other benefits, e.g. an award of Attendance Allowance that then leads to an entitlement to Pension Credit, Housing Benefit, etc. We can still only record the amount of the initial Attendance Allowance award for our figures as we are not informed of the rest.
Over the past year we generated a total of £1,296,165
This is made up of £723,398 from awards of benefits and back pay from forms we completed and £572,767 from successful appeals
FUNDING AND DONATIONS
We would like to thank everyone who has helped DIAL over the past year. It is becoming increasingly difficult to raise the funds needed to continue to operate, especially core funding, but we have managed to survive another year and generate more income to continue to offer our service to our clients.
We would like to say a very big thank you to our main funders listed below that have funded DIAL’s work over the past year, without whose support we would not be able to continue to operate.
We would also like to thank all the individuals who have generously given donations throughout the year and those who have pledged a regular standing order donation. All money given is used for the direct benefit of the service, to help us to help the disabled, carers, older people and vulnerable members of our communities.
ESSEX COMMUNITY FOUNDATION
MID & SOUTH ESSEX COMMUNITY PARTNERSHIP FUND THURROCK VOLUNTARY SECTOR DEVELOPMENT FUND PeoPle’s health trust POSTCODE PLACES TRUST GARFIELD WESTERN
WITH
COMPLIMENTS
DIAL is a CHARITABLE INCORPORATED ORGANISATION
Registered Charity Number: 1155514
DISABILITY INFORMATION ADVICE Lif*E SOUTH ESSEX DIAI, SOUTH ESSEX Charity Registraiion NLtJnbeT.' 1155514 STATEMEN'T OF ACCOUliTS FOR THE YEAR NDED 31ST MARCH 2023 BROOMS PROFF,SSIONAL SERVICES LIMITED CHARTERED CERTIFIED ACCOUNTANTS REGISTERED AUDITORS
Disability Inform#tion Advice Line South Essex (DIAL South E8sey) Sixtement of Trustees, Responsibilities The irustees are required 10 prepare accounis for each financial year which give a true and faiT view of the ChaTity's's financial activities during ihe year and of lis financial position ai ihe end of the year. Tn pr¢paring those accounts. Ihc trustees are r¢quTred tD' Sele¢t buitsble accouniing policies and then apply Ihern consi51ently. Make judgements and esLimaies that are reasonable and prud¢nt. State wheihcr applicable accounting standards and statements of recommended pra¢ii¢e have been followed, subj¢¢t to any rnaterial departures di5c105ed and explained in the accouni5, Prepare thc accounts OD thp 80in8 coneern basis unles5 It is inappropriate to PT¢sume thai ¢he Charity will continue its activitie5. The tStee$ are responsible for keeping proper accouniing records which disclose with reasonable acciJra¢y the rinancial pts51tioii of the Ch&Tity at any lirne. They also are respoiisible for safeguarding Ihe asseis of the Charity and hen¢e for taking reasonable s¢eps for Ihe prevention and detection of fraud and other iTregularities.
Independcl Examikntr5' Rtport to tlit Trvsttes of Disabilitv Informilion Advice LiThe South Essex (DIAL South E55ExI for Ihc vo4r endert 3151 March 2023 r¢port on the accoun15 of the Charity for the year cnded 3151 March 2023 Re$pt¢livt re5pon5tbilitie$ of truslees exmiNer Th¢ ¢haritv's irusiees tsre spOnSIble for prcparing Ihc Trusiees. Repon and Ihe finclrbcial slalcmenls in &ccordance with applicable law and Uniied Kingdom a¢counling stsndards (Unilcd Kingdom GenerlY Ac¢¢pt¢d Accounting Pr&cii¢el are sei out in the Siaicmeni of-l-rustee5' Responsibiliii¢s. The Ghgrsiy5 ITusiees consider thai an audit 15 noi required for this year (under Scclion 144121 ofihc Chariii&g Aci 2011 (the Chorilics Aclll and Ih&t an inQ¢pend¢nl txamination is nccdcd. li is my responsibility to.. cxamine Ihc auounis lund2r s¢iiion 145 ol'ihe Charities Aci 20111.. 10 follow th¢ procedurts laid the General Directions giveTI by the Chwiiy Comisstoners (under section 14515llbl ofihe ChaTlties Acl 2011).. an 10 State wheiher particular matters haye com¢ 10 our attention. Bisl$ trf independeni txamlntrs. report y examinaii(Jn wos carried out in accordanct with ihe 8en¢rdl Direcions given b>. the Chariiy Commissionets. An £xaminaiion in¢lude5 a revicw of Ihe a¢countin8 records kepl by th¢ eharity and a compari50n ofihc accoun15 prcsenlcd 'Ith those records. li also includes con5id¢raiion of any unusual iletns OT disclosurcs in the accounis, and Ihe sc¢king of ¢xp13nations from vou as tru51CeS concerning such mthiiers. 'fh¢ procedurcs undeffaken do nul provid¥ all th¢ evidence thai %Nould k r¢quired in an audii and. ¢onse9uentlJ, no opinion is giwen a5 Iv whcih¢r thc accounis pre5Enl a 'tru¢ and fair l'it and ihe rewrt 1% limiicd In IlK>se maiier.É 5cI out in i11¢ 51diem¢ni below. IpTdep8ndent examiners'sllllemeA In conn¢aion with my examinaiion, no matt¢r hgs comc io my anention.. which Élve5 me rca50nable caus¢ io believe that, in Bny maicrial r¢specl, the Tcquircmcni5.' lal io keep accouniing re¢ord5 in accorance with 5eciion 130 of ihe Charilics A¢1 2011. and Ibl 10 prepare a(roun which accord wilh the accounling records and to ¢omply wilh the tttcounling requirtmenis of ih¢ Chariiies Aci 2011 and Ihc rcRuIDiions Tnade th¢rcundcr hav¢ not boen mei; or 10 whtch, in my opinion. alleniion $hould be draivn in order lo enable a propeT IindcrsiandinB of the aw)unig ie be reached. Si8ned Sonia Shah FCCA ACA cfA Brooms Proftssio*l Service5 Ltd 14rnTn House 39143 London Road Fladleigh Fjcnfleel Essex SS? 2QL Dalcd.. 17ih Ociobct 2023
ID14LSw*liEbjJ NLCF NAT 21 T ).707 Ji. W2 4t. 41 J6J14 102? IW 3%4 V42
Disability Jnformation Advice Line South Essex (DIAL Soulh Essex) StatemeDI of Financial Activities for the vear ended Jlst March 2023 2023 2022 N'oie5 Flxed asset$ 2,544 3.885 Current assets Balanc¢s wilh bankers Cash in hand 120,092 79 83.035 79 Toral airrepTI asseis 120.171 85,114 Creditors: am0t$ falling due wlthin one year Crediiors 1,658 2.256 1.658 2,256 N¢1 ¢Mrr¢nl asseis 80.858 Tolol assers less ¢urreni liabililig 121.057 84. 743 Unrestricted lund$ Gcneral fund 35.476 39.327 R¢sirleted fund5 Peoples Health TTUSI NATW PPT NLCF fund NHS Fund 4.245 47,734 8.442 6,038 19,122 3.083 24.060 18,273 121.057 84. 743 These financial statements were aPPTovcd by Ilie Truste¢s on 17ih (kiober 2023 and sied on their behalf by.. Chaiman {Carol Edgelll Tr¢asur¢r (Paul Hav
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NLCF PPT ATr 2013 yJ22 Tn&%L Fvj ppr t4ATW NMS 22 F¥r NLCF ppr NATW XHS Fwd loij Fr F¥ ?9 ki.J4b IJD 43 42 21 $5 Tra1 531 sd knL 107 W2 *2J
DisHbility InformtioM Advice LiDÈ South Essex IDIAL Soulh Esseyl Sttement of Finanti#l Aclivilit5 for the v¢gr tnded 3151 M*rth 2023 S. Alloc•tioD of¢tsverna(% Mnd $wpptyrt royt5 2023 20E2 To1 Oovemance Oiher Support Sknpport LO$ rclai¢d Salary fynd nJiionBI in9vr3nce PensioTrS Professionlll f¢¢5 01¢¢ supplic5 In8uiance and ifFiliation fees Offir¢ cquipmcni 4nd Gi>picr hiTe Cotnpmier expens¢$ Aecouniancy Sundry oxp¢n5¢5 Reill. ratV5 and services 7,960 99 7.960 99 8.235 86 2.935 2.935 3.164 1.441 1.332 I, IJJ ,900 10.736 l.n22 8.nio 10.7J6 29.593 20.414 9,506 17.488 6. Tr4¢1 Incoming Rt$our¢es g(ter chATging.' 2023 2022 ,Vei ivcomlng resoupceJ QttSi4Jtsd&fi¢rch&rrgiKg In Ehe GenerolFund BrOom5 Profc5S10nAI ScrvjS Ud. independ¢Di cxamin&tiOn accouni8ncy. IDxpii¢n eonsult4n¢y Drptrciilion OperAiinÈ IE8se Tents15 ofequipmcnt 1.185 2,487 1,441
Di$4bility Information Advice Line South Essex (DIAL South Essex} Siatemetht of Fithan¢i81 A¢tivitlC5 for the year ended 31st Mgr¢h 21123 Fixtil Assets Fiiture5, Fittings Tot41 Co$tlVAIIig1io Ai 1st April 2022 Additions 846 846 Di5posRIs Ai 3 Isi March 2023 11,658 Dtpre¢i*tio AI Isi April 2022 6.927 6.927 chE lor year 2,187 2.187 Al J 1st Mwrh 2023 Ntt Book VAlll¢ Al 3151 March 2023 2,344 2,544 Ai 3151 Murch 2022 3,885 3,885 Credltors 2023 2022 Swidrv crediiors. accruals WHI deferred incomc 1,658 2.156 1.658 2,250
DisAblllty InformAtion Advlte Llnt South Es$ex IDIAL South Es$txl Slatemtnt of Fin#nt121 Actlvl¢le5 for tht yeAr endtd Jlst 2023 Itl. StAfttosis 202J 2n22 SaIaries Pension mployer5' naiionol Insuf8nr¢ ?9.Tr2 993 81.213 804 80.595 85.212 No. Avcra8e numb¢r of Slarrduring the year.. Employee's emdDmcnts 10 £60.0 No Iru51cc or person ielai¢d connecied by bus111 10 Ihem hos received any reMUTTlI0ll froTh thc Charity nor hBV¢ they eDicr¢d into any tr4D5#Ton, ¢onrrau or othBr arrdnEement with ihe Charity uring th¢ y¢ar. During ihe year, no exptns¢$ wor¢ reimbursed lo1 Bo2Td ofTru$ivB TneTDb¢r5 whirh principally RpTc5eni re?tnbuTsed irBvellihk x¢4rnmodaiion and subsi$ttn¢¢ tXPBnse5 alldIng niceliiigs official arran8emenl The general fvn¢ 1% èn unrestrlcd fund used rot 8enLYd purposes. b. Peoples Healih Tnl- Prvjea Tille Comint To8¢iher- for buildinB social conneciioA5. IY8inin8. B¢n¢t Ali'ic¢ and supwrl LO reduc¢ Naiional Loiiery Communiiy Fund INICFI t4 a TCStriCltd fund 10 ideDlifi enliileineiiL. and I1p people apply fOrnefItS and s¢rvi¢es Spall$c4 woik Including hom¢ vi%il%. $ppea15 and c8sewL iyibuii21 Tepreseni4iion and ouireach work d. NHS Is a resiricied fund 10 help Tedure I50110n and shar¢ skill sels Po$t¢odE PIJEC5 TIu5t (PPD- Project Back Tu8eiher- Thi4 Co1$1 of ad¥'i¢e and •dvo(*y. [06118 people by befiKndin& ¢¢ntr¢ based 2CiiVItiCS 8nd published know how arti¢le$ io devclop ski115 f. Nallpnivide IN'A TIV- The fundin8 received is %%'orkshop$ ¢oviriD8 fiR85)ce. fmancial Fk4lih checks #nd to help wilh managin8 moncy. for those who need ii.
Disabllit) Infoi-mation Advi¢e Lime South E55ex (DIAI. Sovlh Es5exl St8lement of Trinsntial Activities for Iht year ended 3151 M•r¢h 2023 2023 02 Incom¢ Grun15 Teceiv¢d Donaiions received Salc ol'goods 133.41 3. 795 3.888 156,053 137. 1gJ D¢dut¢.. EApend5turt Salaries and Naiional Insuran¢¢ Pension Professional Fves Telephone and P051a8¢ Training oiric¢ Supplies Insurance and.4ffiliation Ftts MoioT and Trnvcl Advcni5inB and Promotion Onice Equipm¢nt and Lopier Lea5f THpur Costs Accountancv Sundt). ExpeTL%e5 Rcni, Rdles and S¢r¥ice5 Fund Kai%in8 Cv51S Fixrur¢s, kittin8s Equipjnent tkprecsaiiDn 79.602 993 82.346 8(A 2.623 2,381 2.935 1.732 4,705 2,th9 4,290 2.498 3.164 2.513 2.224 1.284 1.332 1.900 1.022 .016 959 2,487 3.707 2.187 lotAI Exptnditur¢ 119.740 115.625 IDeficil)18urplus for th¢ Vtar 21.570 Noi¢". Thi5 Pa8e does form pari of Ilie formal a¢¢ounl$. 10
DISABILITY INFORMATION ADVICE Lif*E SOUTH ESSEX DIAI, SOUTH ESSEX Charity Registraiion NLtJnbeT.' 1155514 STATEMEN'T OF ACCOUliTS FOR THE YEAR NDED 31ST MARCH 2023 BROOMS PROFF,SSIONAL SERVICES LIMITED CHARTERED CERTIFIED ACCOUNTANTS REGISTERED AUDITORS
Disability Inform#tion Advice Line South Essex (DIAL South E8sey) Sixtement of Trustees, Responsibilities The irustees are required 10 prepare accounis for each financial year which give a true and faiT view of the ChaTity's's financial activities during ihe year and of lis financial position ai ihe end of the year. Tn pr¢paring those accounts. Ihc trustees are r¢quTred tD' Sele¢t buitsble accouniing policies and then apply Ihern consi51ently. Make judgements and esLimaies that are reasonable and prud¢nt. State wheihcr applicable accounting standards and statements of recommended pra¢ii¢e have been followed, subj¢¢t to any rnaterial departures di5c105ed and explained in the accouni5, Prepare thc accounts OD thp 80in8 coneern basis unles5 It is inappropriate to PT¢sume thai ¢he Charity will continue its activitie5. The tStee$ are responsible for keeping proper accouniing records which disclose with reasonable acciJra¢y the rinancial pts51tioii of the Ch&Tity at any lirne. They also are respoiisible for safeguarding Ihe asseis of the Charity and hen¢e for taking reasonable s¢eps for Ihe prevention and detection of fraud and other iTregularities.
Independcl Examikntr5' Rtport to tlit Trvsttes of Disabilitv Informilion Advice LiThe South Essex (DIAL South E55ExI for Ihc vo4r endert 3151 March 2023 r¢port on the accoun15 of the Charity for the year cnded 3151 March 2023 Re$pt¢livt re5pon5tbilitie$ of truslees exmiNer Th¢ ¢haritv's irusiees tsre spOnSIble for prcparing Ihc Trusiees. Repon and Ihe finclrbcial slalcmenls in &ccordance with applicable law and Uniied Kingdom a¢counling stsndards (Unilcd Kingdom GenerlY Ac¢¢pt¢d Accounting Pr&cii¢el are sei out in the Siaicmeni of-l-rustee5' Responsibiliii¢s. The Ghgrsiy5 ITusiees consider thai an audit 15 noi required for this year (under Scclion 144121 ofihc Chariii&g Aci 2011 (the Chorilics Aclll and Ih&t an inQ¢pend¢nl txamination is nccdcd. li is my responsibility to.. cxamine Ihc auounis lund2r s¢iiion 145 ol'ihe Charities Aci 20111.. 10 follow th¢ procedurts laid the General Directions giveTI by the Chwiiy Comisstoners (under section 14515llbl ofihe ChaTlties Acl 2011).. an 10 State wheiher particular matters haye com¢ 10 our attention. Bisl$ trf independeni txamlntrs. report y examinaii(Jn wos carried out in accordanct with ihe 8en¢rdl Direcions given b>. the Chariiy Commissionets. An £xaminaiion in¢lude5 a revicw of Ihe a¢countin8 records kepl by th¢ eharity and a compari50n ofihc accoun15 prcsenlcd 'Ith those records. li also includes con5id¢raiion of any unusual iletns OT disclosurcs in the accounis, and Ihe sc¢king of ¢xp13nations from vou as tru51CeS concerning such mthiiers. 'fh¢ procedurcs undeffaken do nul provid¥ all th¢ evidence thai %Nould k r¢quired in an audii and. ¢onse9uentlJ, no opinion is giwen a5 Iv whcih¢r thc accounis pre5Enl a 'tru¢ and fair l'it and ihe rewrt 1% limiicd In IlK>se maiier.É 5cI out in i11¢ 51diem¢ni below. IpTdep8ndent examiners'sllllemeA In conn¢aion with my examinaiion, no matt¢r hgs comc io my anention.. which Élve5 me rca50nable caus¢ io believe that, in Bny maicrial r¢specl, the Tcquircmcni5.' lal io keep accouniing re¢ord5 in accorance with 5eciion 130 of ihe Charilics A¢1 2011. and Ibl 10 prepare a(roun which accord wilh the accounling records and to ¢omply wilh the tttcounling requirtmenis of ih¢ Chariiies Aci 2011 and Ihc rcRuIDiions Tnade th¢rcundcr hav¢ not boen mei; or 10 whtch, in my opinion. alleniion $hould be draivn in order lo enable a propeT IindcrsiandinB of the aw)unig ie be reached. Si8ned Sonia Shah FCCA ACA cfA Brooms Proftssio*l Service5 Ltd 14rnTn House 39143 London Road Fladleigh Fjcnfleel Essex SS? 2QL Dalcd.. 17ih Ociobct 2023
ID14LSw*liEbjJ NLCF NAT 21 T ).707 Ji. W2 4t. 41 J6J14 102? IW 3%4 V42
Disability Jnformation Advice Line South Essex (DIAL Soulh Essex) StatemeDI of Financial Activities for the vear ended Jlst March 2023 2023 2022 N'oie5 Flxed asset$ 2,544 3.885 Current assets Balanc¢s wilh bankers Cash in hand 120,092 79 83.035 79 Toral airrepTI asseis 120.171 85,114 Creditors: am0t$ falling due wlthin one year Crediiors 1,658 2.256 1.658 2,256 N¢1 ¢Mrr¢nl asseis 80.858 Tolol assers less ¢urreni liabililig 121.057 84. 743 Unrestricted lund$ Gcneral fund 35.476 39.327 R¢sirleted fund5 Peoples Health TTUSI NATW PPT NLCF fund NHS Fund 4.245 47,734 8.442 6,038 19,122 3.083 24.060 18,273 121.057 84. 743 These financial statements were aPPTovcd by Ilie Truste¢s on 17ih (kiober 2023 and sied on their behalf by.. Chaiman {Carol Edgelll Tr¢asur¢r (Paul Hav
(DIAL Souih F.sstx) AOunti@ Convehtl Tr rinAn¢ig1 slèttTDcn15 hDve been prepèr¢d UnLki thr hiSlDnciI coJl conycntion. They hovt been preprefj 4¢cttrdarf¢ with the sl¢Ml nf RcwinincDJcd Prnclice- Accoufitin8 RcpDiling cl1111eS prepJriffl8the1r J¢¢Oun15 ID AC¢Ordthn¢e with IhE Finhncial ReportingSnrd applicable In IhE UK {FR5 107) Issued 16lhJuly 7014. appIlble Iccow)tlngin6Ard5 und crItI Aci2011 They havt prep•red gn ac¢ry41s bg5iS ¢f8¢¢ountin b Riconcilialn G¢nrTslly Aicepicd Au151 frn¢ike ITh PrerIn8 IM 8C¢OvnTS, Ihe Intee5 vt ryjnsidered In 1pplyin1ttr accounlingpDlicies reqred by FR5102 and Iht Chariljts SORP Fk5102 iesLiiemenl DfcDmparoii¥¢ iten15 wa$netded No resLileinthlS reqvired nCDme RtcogfftStbD Inc(Kne is tLosnizcd in thE ntsd when th¢ Chrtly 15 EnliilEd ID i¢ceipi gnd tkf amounl b¢ m¢asur¢O with reoAble ar¢yrgry. ln ¥c¢Drd3nce Wilh ilNS Granls are InclLCd whcn t< Conditio Icceiw hLTrf b¢en<oMplicd wtb. Accounting OenerJl funds Jre ynr¢sirici¢d fund5 whh fire4vDilibl¢ fvi I use èt I discieiionoflhe iiusiees In funhlyK¢ of¢hEBEncial objcLlivr5 ofihr ¢hafily and hèch hAve de518naled for ahy Other put[. De518Tklted funds &Fecornm5cd ofuniEsin¢lEd funds th1 teens¢i asth b). trusltts forrtIcl1T Putrn ThtAim iTrJ use tsftbeh de51&rnd Is Rc51ncivd runés ale funds M.hi¢h ?rc 10 be used In BC¢Ord&nrE with JPEcific rtriCtIOnS Imposed byth)nors 0fh1¢h howe been raisté by t cl)pniy foi rnICUlT purpose5 1'h¢ cosl of ialSins idmlnicrlTh8such funds)re ¢hii$ed iyinsl thr sTrlf1( fund$ ThE airn and ust TC51Ticlcd fill 15t¢l oul ITh I1 noie5 10 ¢. DtPOSits Inleresl receiwsb1e 1$ In¢lv¢cd In Iht IllCDm2 and expErlire o¢¢¢vni when 1115 rtteiveé tsi an tsmouni In¢ludrs in) thx ctcdil rccOv¢Able from IIM ReveTru¢ & Cu51omS Inter¢w re¢tived from dr571 ITe Ioted on teceipi f EAPEndilurr R&co¥nltlfyn L&bIlLI1¢S pTc IrcDITr15Ed a5 eXPerllt a&SOTrn 0$ Ih¢rt 1$ a Ics41 or ¢(KbslruclTr¥c obligaiiun CDmmiltin8the chirity lo Ihsl exFnditutE. il iSPTDbabk th31 setil¢m¢nl iiill bE r¢quir¢O4nd Ihe Èmounl ofiheob1igatiw¢iTh br M¢vred rtlitsbly. All exprndilU 15 Dccounted for on 4n )e¢ru31s bi$iS All expeTr5 InrIrg Sup ¢os15 aj eoYernon¢e 515 lie rylloui¢d or llproNioned lo appli¢4blc 8 Al¢411r$iIPI10rf anil Governie Costs Supwn cr%15 hi¥t bll allo(ai¢d #ilv¢iDance co515 and he[ SUPPDN cosls Govetnnce<o#&cDMpnse 4ll£o&t5 imoIviTh8ihe public iccouThtobiliT¥ of ThE only apportionment IoBowrrniTKE c05Ls let0 administritivt salJrKs¢1¢. wh1¢h ¥r¢ apportion¢d on th¢ Wis of IOVb lo gov¢rnon¢¢costs. bas¢d SMtI Iimc allcrfaTed le gOVtmortC 15SUE5 h ID¢ome T•1 R¢cl•lmd oh Gift Aid Inromc lax 15 tEcovered from HMRC on InCOmE cellEd fTOrn {knatrs by way ofThE gift Rid xhErne during IF¢ year Assets Tin8ible fixed a5SE154re CapiliSert Wh ofsu¢h 55Els lexcludin8VATI Eycccd5 £2w 'f4nBibl¢ fiAcd 455c15 ITC 51alcd al Ic55dcpr£ciDlion which Is providEd Ir In511clS OvertRestimO1ed useful e¢onomLC lives ofihr Isstis tkptrci#liOTr is pmvthd tyi ihe fellowikn8ynnl T8leS rlre5 25%tasght lin¢. SID¢k5 con5151 of Purcha wds for Ènd are smled at IlOtI cosl and net mlis•bl¢ vlllut PFovision Is made for ¥low-rnoYing or ObltIe
NLCF PPT ATr 2013 yJ22 Tn&%L Fvj ppr t4ATW NMS 22 F¥r NLCF ppr NATW XHS Fwd loij Fr F¥ ?9 ki.J4b IJD 43 42 21 $5 Tra1 531 sd knL 107 W2 *2J
DisHbility InformtioM Advice LiDÈ South Essex IDIAL Soulh Esseyl Sttement of Finanti#l Aclivilit5 for the v¢gr tnded 3151 M*rth 2023 S. Alloc•tioD of¢tsverna(% Mnd $wpptyrt royt5 2023 20E2 To1 Oovemance Oiher Support Sknpport LO$ rclai¢d Salary fynd nJiionBI in9vr3nce PensioTrS Professionlll f¢¢5 01¢¢ supplic5 In8uiance and ifFiliation fees Offir¢ cquipmcni 4nd Gi>picr hiTe Cotnpmier expens¢$ Aecouniancy Sundry oxp¢n5¢5 Reill. ratV5 and services 7,960 99 7.960 99 8.235 86 2.935 2.935 3.164 1.441 1.332 I, IJJ ,900 10.736 l.n22 8.nio 10.7J6 29.593 20.414 9,506 17.488 6. Tr4¢1 Incoming Rt$our¢es g(ter chATging.' 2023 2022 ,Vei ivcomlng resoupceJ QttSi4Jtsd&fi¢rch&rrgiKg In Ehe GenerolFund BrOom5 Profc5S10nAI ScrvjS Ud. independ¢Di cxamin&tiOn accouni8ncy. IDxpii¢n eonsult4n¢y Drptrciilion OperAiinÈ IE8se Tents15 ofequipmcnt 1.185 2,487 1,441
Di$4bility Information Advice Line South Essex (DIAL South Essex} Siatemetht of Fithan¢i81 A¢tivitlC5 for the year ended 31st Mgr¢h 21123 Fixtil Assets Fiiture5, Fittings Tot41 Co$tlVAIIig1io Ai 1st April 2022 Additions 846 846 Di5posRIs Ai 3 Isi March 2023 11,658 Dtpre¢i*tio AI Isi April 2022 6.927 6.927 chE lor year 2,187 2.187 Al J 1st Mwrh 2023 Ntt Book VAlll¢ Al 3151 March 2023 2,344 2,544 Ai 3151 Murch 2022 3,885 3,885 Credltors 2023 2022 Swidrv crediiors. accruals WHI deferred incomc 1,658 2.156 1.658 2,250
DisAblllty InformAtion Advlte Llnt South Es$ex IDIAL South Es$txl Slatemtnt of Fin#nt121 Actlvl¢le5 for tht yeAr endtd Jlst 2023 Itl. StAfttosis 202J 2n22 SaIaries Pension mployer5' naiionol Insuf8nr¢ ?9.Tr2 993 81.213 804 80.595 85.212 No. Avcra8e numb¢r of Slarrduring the year.. Employee's emdDmcnts 10 £60.0 No Iru51cc or person ielai¢d connecied by bus111 10 Ihem hos received any reMUTTlI0ll froTh thc Charity nor hBV¢ they eDicr¢d into any tr4D5#Ton, ¢onrrau or othBr arrdnEement with ihe Charity uring th¢ y¢ar. During ihe year, no exptns¢$ wor¢ reimbursed lo1 Bo2Td ofTru$ivB TneTDb¢r5 whirh principally RpTc5eni re?tnbuTsed irBvellihk x¢4rnmodaiion and subsi$ttn¢¢ tXPBnse5 alldIng niceliiigs official arran8emenl The general fvn¢ 1% èn unrestrlcd fund used rot 8enLYd purposes. b. Peoples Healih Tnl- Prvjea Tille Comint To8¢iher- for buildinB social conneciioA5. IY8inin8. B¢n¢t Ali'ic¢ and supwrl LO reduc¢ Naiional Loiiery Communiiy Fund INICFI t4 a TCStriCltd fund 10 ideDlifi enliileineiiL. and I1p people apply fOrnefItS and s¢rvi¢es Spall$c4 woik Including hom¢ vi%il%. $ppea15 and c8sewL iyibuii21 Tepreseni4iion and ouireach work d. NHS Is a resiricied fund 10 help Tedure I50110n and shar¢ skill sels Po$t¢odE PIJEC5 TIu5t (PPD- Project Back Tu8eiher- Thi4 Co1$1 of ad¥'i¢e and •dvo(*y. [06118 people by befiKndin& ¢¢ntr¢ based 2CiiVItiCS 8nd published know how arti¢le$ io devclop ski115 f. Nallpnivide IN'A TIV- The fundin8 received is %%'orkshop$ ¢oviriD8 fiR85)ce. fmancial Fk4lih checks #nd to help wilh managin8 moncy. for those who need ii.
Disabllit) Infoi-mation Advi¢e Lime South E55ex (DIAI. Sovlh Es5exl St8lement of Trinsntial Activities for Iht year ended 3151 M•r¢h 2023 2023 02 Incom¢ Grun15 Teceiv¢d Donaiions received Salc ol'goods 133.41 3. 795 3.888 156,053 137. 1gJ D¢dut¢.. EApend5turt Salaries and Naiional Insuran¢¢ Pension Professional Fves Telephone and P051a8¢ Training oiric¢ Supplies Insurance and.4ffiliation Ftts MoioT and Trnvcl Advcni5inB and Promotion Onice Equipm¢nt and Lopier Lea5f THpur Costs Accountancv Sundt). ExpeTL%e5 Rcni, Rdles and S¢r¥ice5 Fund Kai%in8 Cv51S Fixrur¢s, kittin8s Equipjnent tkprecsaiiDn 79.602 993 82.346 8(A 2.623 2,381 2.935 1.732 4,705 2,th9 4,290 2.498 3.164 2.513 2.224 1.284 1.332 1.900 1.022 .016 959 2,487 3.707 2.187 lotAI Exptnditur¢ 119.740 115.625 IDeficil)18urplus for th¢ Vtar 21.570 Noi¢". Thi5 Pa8e does form pari of Ilie formal a¢¢ounl$. 10