2024-03-31-accounts - Broughton House - Veteran Care Village

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

Annual Report & Accounts a For the year ending 31 March 2024

Year ending 31 March 2024

IN THIS REPORT

Chairman’s Forward	8
About Us	10
Equality, Diversity & Inclusion	14
Governance & Management	17
The Trustee Body	18
Senior Management Team Management Team	22 23
Our Supporters	26
Fundraising Activities	26
Volunteers	29
Ambassadors	30
Broughton House Veteran Care Village The Armed Forces Support Hub	32 42
Veterans Places Pathways and People	44
Financial Performance	46
Social Media Performance	52
Independent Auditor’s Report	55

This Annual Report provides a detailed overview of Broughton House Veteran Care Village's activities, governance, and financial performance during the reporting period. It is intended to offer transparency and accountability to our stakeholders, including donors, supporters, and the general public.

The Report outlines the Charity's objectives, achievements, and the challenges we faced. Additionally, it highlights our ongoing commitment to provide the highest quality care and support for veterans and their families in the North West.

2024 HIGHLIGHTS Residents Received Residential Care Families of Veterans Helped 74 2> 936 *1)1297 (I Male Residents Female Residents Physiotherapy Sessions Chiropody Treatments 44 ROYAL NAVY OVER ARMY 100 Army RN/ RM RAF Merchant Navy YEARS OF VF.TF.RAN CARE

First care home in the North of England to be accredited as Veteran Aware by the Veterans Covenant Healthcare Alliance

Our Director of Business Achieved Defence Administration, Catherine Employer Recognition Healey received the Lord – Silver Award Lieutenants’ Award for Meritorious Service for Veterans and other service charities

Honoured at the Lord Lieutenant of Greater Manchester Awards with a Director of Care, Jane commendation in Green, received the Chief recognition of our support Nurse for Adult Social Care for veterans and members – Gold Award, for of the reserve forces and outstanding service to cadets community nursing

The staff team on the Donald Gibbs Household received the Chief Nurse Adult Social Care - Team Award, for Excellence

CHAIRMAN’S FOREWORD

Welcome to the Broughton House Annual Report for the year ending 31 March 2024, and our opportunity to introduce our management and care teams, our trustees, ambassadors, volunteers and some of our residents. The report highlights exciting developments in the Care Home, recognises our awards and accreditations, and describes our local community links and fundraising activities. The report importantly further explains our governance and quality assurance measures, and includes our auditor’s report and full accounts.

You will see that our residents remain the heart of the Care Home, and we continue to be amazed at their personal stories and experiences. We have included a number of resident profiles in the report this year, which I am sure you will find fascinating. It is our privilege to provide their care and hear of their exploits.

We are increasingly appreciative of our modern, purpose-built care home which enables us to deliver the highest quality of care for our residents. The wonderful, committed care team are focused on providing for residents’ individual needs, giving them a new lease of life. We have strong relations with the local community, and Broughton House’s Wellbeing Programme of shopping trips and regular excursions including trips to the Imperial War Museum North, are much enjoyed by the residents.

The last twelve months have however seen a continued increase in the number of veterans living with dementia who require residential care. The appointment of a specialist Admiral Nurse at Broughton House has been critical to our understanding and ability to deliver the best possible care for our residents with dementia, and also to provide wider support to Veterans with dementia in the community.

Our links with the community are further strengthened by our Armed Forces Support Hub which provides a support network for local Veterans, and has made a profound difference to a significant number of Veterans in the past year.

Our work and ongoing success remain dependent on ensuring that income from the Care Home and the Charity meets our overheads and liabilities. The everincreasing cost of care provision and the divergence between that cost and the funding provided by local authorities, remains challenging. The report expands on these challenges, and we express our sincere thanks to the multiple charities, organisations and individuals without whose generous support we simply would not be able to provide the care that we do for veterans.

We hope that you will find the report interesting and helpful.

Peter Belcher - Army, Airborne WW2

Colonel P Loynes Acting Chairman

VISION

ABOUT US

Broughton House was originally founded as the East Lancashire Home for Sailors and Soldiers in 1916, to care for sailors and soldiers injured during the First World War.

The Charity is registered with the Charity Commission under charity number 1155225. On 1 April 2014, all assets and land were transferred from the former Unincorporated Charity (number 227864) to the newly incorporated charity (number 1155225).

Today, the Charity provides care and support to ex-Service men and women, as well as their spouses or civil partners, who are in need of assistance. We are committed to delivering the highest quality of care to all our residents.

The following key objectives of the Charity are set out in the Constitution, which governs the Charity:

To provide accommodation, care, and support for military veterans who have served in the British Armed Forces, Merchant Navy, and their spouse or civil partner.
Should vacancies arise within Broughton House, the Charity Trustees may admit others who are in need of care and support.
To generate revenue, applications for funding are made to benevolent associations and grant-making trusts.

To be the leading provider of consistent, sustainable care and support to the maximum number of Veterans and their families in the North West.

VALUES

Being caring and compassionate to all Veterans seeking our support.

Achieving excellence through continuous improvement. Recognising and promoting a sense of Veterans’ camaraderie. Demonstrating commitment to our vision, taking ownership of all we do.

Fostering an environment that encompasses respect and dignity for one another.

CHARITY MISSION STATEMENT

To meet the ever-changing needs of Veterans and their families by providing care, support, and friendship.

Additional funds are raised through appeals and events, which supplement fee income.

PUBLIC BENEFIT

The Trustees, having had regard to guidance on public benefit issued by the Charity Commission, confirm that the charitable purposes fall within the definitions set out in the Charities Act and, therefore, are for public benefit.

CHARITY OBJECTIVES

To provide outstanding, safe and harm free care and support. To secure sustainable income to support the Charity’s objectives. To develop an organisational culture that ensures we deliver our strategic direction most effectively.

To ensure that we have a range of effective systems and processes in place to achieve the highest standards of governance.

EQUALITY, DIVERSITY & INCLUSION

The Board actively encourages equality, diversity and inclusion throughout the Charity and recognises the value of a diverse Board. The recruitment process actively considers diversity.

We are committed to championing equality, diversity, and inclusion within our Board, workforce, and in all our actions. As a veteran’s charity and care home, it is essential we remain reflective of our diverse Armed Forces community and society as a whole. We take pride in our diverse workforce, both within the Charity and the Care Home, and are committed to creating a culture where everyone is celebrated, regardless of gender, sexual orientation, disability, ethnic background, nationality, religion, or belief.

While we recognise there is still work to be done, we are committed to continuous improvement to ensure we remain best placed to serve the military community, across the North West and beyond.

GOVERNANCE & MANAGEMENT

THE TRUSTEE BODY

The Constitution of the Charity states that the Trustee Body shall consist of no fewer than seven and no more than 15 Trustees. Each Trustee shall serve a term of three years. Any retiring Trustee is available for reelection unless they indicate their wish not to be considered. A Trustee who has served for three consecutive terms may not be reappointed for a fourth consecutive term but may be reappointed after at least one year.

The Constitution governs the appointment of Trustees and the Board is authorised to appoint new Trustees to fill vacancies arising from the retirement, resignation or death of an existing Trustee. Trustees are appointed following approval at a properly convened meeting of the Trustees. The Board of Trustees typically meets bi-monthly.

In selecting new Trustees, the Board considers the skills, knowledge, and experience needed for the effective administration of the Charity.

Ideally, the Board should have a diverse range of skills, including expertise in the Armed Forces, the Merchant Fleet, professional healthcare, finance, legal, administration, and estate management. Newly appointed Trustees receive induction training related to the work of the Charity.

Sub-Committees appointed by the Trustee Board include:

Finance and Audit Committee
Governance and Nominations Committee
Service and Quality Assurance Committee
Fundraising Committee

Clifford Butterworth - Royal Navy, WW2

THE TRUSTEE BODY

The Board meets regularly to consult on key decisions for Broughton House Veteran Care Village. It comprises elected members, including serving men and women, healthcare experts, and individuals with vast experience in business operations across the North West.

BILL ENEVOLDSON FINANCE AND AUDIT COMMITTEE A Chartered Accountant and former KPMG Partner, Bill advises on public sector capital projects. Currently Chief Investment Officer (CIO) for Greater Manchester Combined Authority, he manages £750 million in investment funds, supporting regional development. Bill retired from the CIO role on 30th June 2024. a2ae PETER CURTIS FUNDRAISING COMMITTEE With nearly 30 years of healthcare sector experience, Peter held senior leadership roles in various healthcare organisations. Serving in the RAF as a fast jet pilot from 1984 to 1992, he brings his dedication and expertise to veteran support.

COMMODORE PHIL WATERHOUSE ADC RN FUNDRAISING COMMITTEE

Naval Regional Commander for Northern England and the Isle of Man, Phil is dedicated to fostering community respect for the Royal Navy. His distinguished career includes numerous leadership and operational roles within the Royal Navy.

----- Start of picture text -----
COLONEL (RETD) RUSS MILLER OBE
GOVERNANCE AND NOMINATIONS COMMITTEE
fif House Trustee since 2018.
----- End of picture text -----

Recently retired from the British Army, Russ served in command roles across Northern Ireland, The Balkans, Afghanistan, Iraq and elsewhere. Now a business owner, he brings valuable military experience to his role as a Broughton House Trustee since 2018.

LIEUTENANT COLONEL SHARON STEWART ARRC SERVICE AND QUALITY ASSURANCE COMMITTEE

Circle Health Group’s Area Director of Clinical Performance, Sharon was awarded the Laing & Buisson award for “Outstanding Contribution to Independent Health Care”. Having deployed to Iraq and Afghanistan, she won the Associate of the Royal Red Cross – the highest award bestowed on a nurse.

COLONEL (RETD) PHIL LOYNES LLB

ACTING CHAIRMAN, GOVERNANCE AND NOMINATIONS COMMITTEE

ZOE WATTERS

Following regular service in the Royal Marines, qualified as a commercial lawyer, specialising in large public sector projects. He is currently Vice- Chair (Marines) for the Reserves Forces & Cadets Association North West.

FINANCE AND AUDIT COMMITTEE

A Chartered Accountant and PwC Partner, Zoe specialises in financing public sector infrastructure. She joined Broughton House for its unique Veteran Care Village project, a valuable service for veterans across Manchester and Salford.

MAJOR ANDREW DINNING

ROYAL MARINES

In 1961, at the age of 17, Andy volunteered to serve in the Royal Marines. He completed his initial military training at the Royal Marines base in Deal, Kent, followed by seamanship training aboard the cruiser HMS Sheffield, a ship that had seen service in the Second World War and was then based in Portsmouth. Andy was selected for Royal Marine Commando training and was sent to the Commando Training Centre in Lympstone, Devon. Upon successfully completing the rigorous course, Andy was posted to 42 Commando, which was based in Singapore at the time. At this time, Britain was involved in safeguarding the border of Borneo, a region soon to be part of independent Malaysia, which was under threat from Indonesia.

As Andy could not serve on the front line until he turned 18, he initially spent time at the Commando HQ in Singapore. However, he soon found himself in the sweltering jungles of Borneo, carrying out routine fighting patrols along the border, with occasional missions into Indonesia to gather intelligence. Andy says he “quite liked” the jungle and quickly adapted to life there, including an encounter with a poisonous cobra. Much of his time was spent being deployed by

helicopter.

In 1967, during Britain’s withdrawal from the Aden Protectorate, Andy was posted to 45 Commando to assist in maintaining peace and protecting British personnel and civilians. This involved several skirmishes with rebel tribesmen in the Radfan mountains.

By 1971, Britain had withdrawn from both Aden and Singapore, and Andy returned to the UK, initially stationed at Stonehouse Barracks in Plymouth, and later in Arbroath, Scotland. The Royal Marine Commandos were then integrated into NATO’s defence forces in Europe, which included numerous challenging winter training exercises in Norway, as well as deployments to places such as Belize and Northern Ireland during the Troubles.

In 1982, following Argentina’s invasion of the Falkland Islands, Andy was deployed to the South Atlantic aboard HMS Fearless, an amphibious assault ship. After a month at sea, an amphibious landing was made at Ajax Bay, where the Marines immediately came under intermittent bombing from the Argentine Air Force.

Here, Andy was part of the Commando Logistics Force, a vital role that ensured the fighting Marines had sufficient ammunition, food, and fuel for a fullscale war in arctic-like conditions.

Eventually, they fought their way into Port Stanley and accepted the Argentine surrender. After this, Andy found himself stationed at the Governor’s residence, performing staff duties, including stamping passports.

Upon his return to the UK, Andy worked in the Salisbury Plain training area, where he organised realistic weapons training courses, and eventually took command of the firing range at Altcar, Lancashire.

In 1971, while Andy was studying at the Royal Naval College, Dartmouth, our future King, Charles III, was also training there as a Royal Navy officer. Andy and the future King spent a considerable amount of time together during their off-duty hours, often socialising.

For his service, Andy was awarded seven medals: the General Service Medal with clasps for Brunei, South Arabia, Borneo, and Northern Ireland; the South Atlantic Medal with rosette (for service in the Falklands War combat zone); the United Nations Medal (UNFICYP - Cyprus); the Royal Navy Long Service and Good Conduct Medal; the Queen Elizabeth II Coronation Medal; and the Queen Elizabeth II Golden Jubilee Medal.

Andy served from 1961 to 1994, retiring with the rank of Major.

SENIOR MANAGEMENT TEAM

MANAGEMENT TEAM

Led by CEO Karen Miller, the Senior Management Team at Broughton House Veteran Care Village brings extensive experience and dedication to serving the veteran community.

Supporting the directors is the Management Team, providing essential leadership and strategic direction across their respective departments.

KAREN MILLER

Formerly an Army officer, Karen transitioned to managing hospitals in the UK and the Middle East. As Broughton[a] a House CEO since 2020, she oversees daily management and a policy implementation for the Charity, Care Village, and “ Armed Forces Support Hub.

CEO

NADIA MONIZ

Joining Broughton House in February 2024, Nadia brings travel and hospitality marketing expertise. She manages all marketing activities, raising the brand’s profile to attract donors, engage veterans, and support the charity’s mission.

BRAND & MARKETING MANAGER

JANE GREEN

As Director of Care, Jane ensures Broughton House reaches and cares for as many veterans in need of help as possible, whilst maintaining the highest standards. For her work, Jane was Awarded the CNO Individual Gold Award in 2023.

DIRECTOR OF CARE Cl

NATASHA EARDLEY-DUTTON

In partnership with Dementia UK and supported by The Albert Gubay Trust, Natasha, a former Army Reservist, joined Broughton House as an Admiral Nurse. She supports dementia care, providing guidance both to veterans living in Broughton House and in the community.

ADMIRAL NURSE

CATHERINE HEALEY

With over 30 years at Broughton House, Catherine oversees business and facilities operations. Her dedication to veterans has earned her the Lord-Lieutenant’s Award for Meritorious Service for Veterans and related charities.

DIRECTOR OF BUSINESS ADMINISTRATION

PETER AKHIMIE

A Chartered Accountant with an MBA, Peter joined in 2023. His 13 years of experience in financial management across various sectors bolster Broughton House’s strategic financial planning, supporting impactful budgeting and reporting practices.

MANAGEMENT ACCOUNTANT

Il '1 •• 24 25

OUR SUPPORTERS

FUNDRAISING ACTIVITIES

The charity is registered with the Fundraising Regulator and works within the Fundraising Code of Practice. We are committed to maintaining the highest standards in our fundraising approach.

Broughton House fundraises to supplement fee income and help meet the full cost of the care we provide to our residents, as well as to support our health and social care programme for veterans living in the community. We do not use external fundraisers, except for a Grants and Trusts Consultant who works with us two days per month as an extension to our team. Broughton House has not received any complaints regarding our fundraising activities. We comply fully with the Charity Commission and UK law, including those concerning openness and honesty with our supporters and the public.

The charity depends on voluntary income to supplement fee income in order to meet the full cost of the care provided to residents.

We remain indebted to our supporters, particularly ABF ‘The Soldiers Charity’, Royal Navy & Royal Marines Charity, Zochonis Trust, Armed Forces Covenant Trust, Veterans Foundation, Trinity House, The Booth Charities, The Albert Gubay Trust, Stoller Charitable Trust, Queen Mary’s Roehampton Trust, and Morrisons Foundation for their very generous grants towards our work.

Other fundraising during the year included the refurbishment of the Cinema Room, funded by the Mayor of Oldham, and the donation of £2,400 by Broughton House Ambassador Anthony Cotton, who made a surprise appearance on Tipping Point: Lucky Stars.

A number of organisations also held fundraising events for Broughton House, including Stand Golf Club, Cavendish Golf Club, Prestwich Golf Club, Sarah’s Community Challenges, Stockport Militaria, and Salford Red Devils.

Without this support and other kind donations, the charity would struggle to continue. Fundraising income is critical to enabling Broughton House to continue providing care and support to the ex-service community. The Trustees are most grateful to all our loyal supporters, volunteers, and friends for their continued dedication and support.

On this, page we highlight a small selection of our supporters. We would like to take this opportunity to thank all of our supporters, without your help our work would not be possible.

VOLUNTEERS

Our volunteers play an invaluable role, from driving residents to events to enhancing our Wellbeing Programme through meaningful activities and companionship. For instance, our volunteer Museum Curator Owen Hammond, a former RAF pilot, has provided exceptional support in establishing our museum, preserving the history and stories that make Broughton House so unique.

Lt Col Peter Darroch- Royal Army Medical Corps

AMBASSADORS

Ambassadors are crucial to Broughton House; serving as advocates for our mission and helping raise the funds necessary to continue our vital work with veterans.

We are grateful to those who currently support Broughton House, championing our cause and helping us build a brighter future for our veterans. As we expand, we are always looking for new ambassadors to join us in our mission, ensuring Broughton House receives the visibility and support it needs to thrive.

AMBASSADORS SPOTLIGHT

ANTHONY COTTON

Best known for his role on Coronation Street, and a passionate advocate for veterans. Anthony made an appearance on Tipping Point: Lucky Stars, raising £2,400 for Broughton House.

ANDY REID MBE

Former British Army Corporal and triple amputee, Andy inspires many through his motivational speaking, resilience, and dedicated support of veterans' causes.

CARL AUSTIN-BEHAN

Chris Graham - Army, Royal Logistic Corps |

Former Lord Mayor of Manchester, RAF veteran, and LGBTQ+ advocate, Carl actively supports inclusion, community initiatives, and veteran welfare across Greater Manchester.

BROUGHTON HOUSE VETERAN CARE VILLAGE

THE CARE MANAGEMENT

The Director of Care, as the registered manager, oversees all care services, supported by her deputy to ensure effective and compassionate management of the care team.

----- Start of picture text -----
JANE GREEN
DIRECTOR OF CARE,
REGISTERED MANAGER
----- End of picture text -----

HELEN PERVAIZ

After a 30-year NHS career specialising in dementia, Helen joined Broughton House in 2023. Her dedication to complex dementia care aligns with Broughton House’s mission, enhancing support for veterans and their families.

MATRON

BROUGHTON HOUSE VETERAN CARE VILLAGE

CARING FOR VETERANS

DEMENTIA CARE

Our modern, purpose-built Home enables us to provide the highest quality of care for our residents. Our Village model ensures we meet our residents' needs and enables us to support veterans in the community.

Over the past twelve months, we have seen a continued increase in the number of veterans living with dementia who require residential care. The complexity of care in this area is also rising.

We are proud to be the first care home in the North of England accredited as Veteran Aware by the Veterans Covenant Healthcare Alliance, which highlights Broughton House’s commitment to meeting the needs of the Armed Forces community.

We are committed to ensuring that those living with dementia at Broughton House experience a sense of community and purpose every day, offering them opportunities for companionship, camaraderie, and meaningful engagement.

Caring for veterans is at the core of our values. Broughton House Veteran Care Village was honoured at the LordLieutenant of Greater Manchester Awards with a commendation recognising our support for veterans, members of the Reserve Forces, and Cadets.

ADMIRAL NURSE

In partnership with Dementia UK and with the support of The Albert Gubay Trust, we appointed an Admiral Nurse in 2023.

Our Director of Business Administration, Catherine Healey, received the Lord-Lieutenant’s Award for Meritorious Service for support to Veterans and other service charities.

The Admiral Nurse provides invaluable support not only to those residents living with dementia but also to their families, whilst also providing specialist advice and support to our care team. This role focuses on helping veterans live as independently as possible and provides coaching and training to staff on managing the progression of dementia.

We continue to provide respite care for veterans, which remains a popular choice for families.

JEAN MACK, ROYAL NAVY

GEORGE EVANS, REME WWII

Joining the Royal Navy at 21 years old, Jean was George was born in Chorlton-on-Medlock but moved enlisted as an Aircraft Mechanic aboard HMS to Irlam in 1940 after his family home was damaged Vanguard among other ships. Jean spent her time in the Manchester Blitz. The moment George turned serving solely in the UK, at Lossiemouth and 18, in the middle of 1944, he was called up, and with Penzance but spent a large part of her service at his electrical skills, joined the REME as a Craftsman. Saint Merryn, Cornwall. She very much enjoyed the Initially, George was sent to Canterbury. Here, he camaraderie that came with serving and made lots of would frequently see V1s flying over on their way to friends during her time with the Navy. In 1995, Jean London while quickly being followed by the RAF. He started volunteering at Broughton House, becoming remembers one incident in particular where a V1 was good friends with former Broughton House Chief taken down and crashed at the end of a nearby field. Executive, Colonel Donald Gibbs. Her fondest After a while, George was posted to the REME memories as a volunteer were when she supported workshop near Bicester where he repaired and the residents on their caravan holidays throughout maintained damaged tanks that were sent back from the North-West to places such as Blackpool. R France. TERESA GEORGE, MERCHANT NAVY BARRY POWELL, ARMY AIR CORPS Barry enlisted in the air cadets, at the age 17, and Teresa served in The Merchant Navy as a crew later joined the Army Air Corps. Barry’s service took member on board two passenger liners that had him to Hanover, Germany and various other parts of been converted to carry troops all over the world, as the world. During his military career Barry earned required in the various theatres of war. They were; four medals—tributes to his service in the Gulf War, the RMS Orion and the SS Orontes. During her time Northern Ireland, NATO and the Liberation of Kuwait. with the Merchant Navy, Teresa sailed around the For his service he was awarded the Saudi Arabian world twice but her favourite destination was the Medal. United States. In those days, female crew members were closely chaperoned and escorted by bodyguards drawn from the ship’s crew when going ~~AF~~ ashore.

STAFFING

We continually seek ways to enhance our care services and strive for ongoing improvement. We are grateful to our dedicated staff for the outstanding service they provide to our residents.

The staff team in the Donald Gibbs Household received the Chief Nurse Adult Social Care Team Award for Excellence. Our Director of Care, Jane Green, was awarded the Chief Nurse for Adult Social Care Gold Award for outstanding service to community nursing.

We are committed to providing expert training for our staff and have worked with external organisations to enhance dementia care training.

Recruitment of new care staff remains a challenge, but we continue to explore innovative ways to attract and retain talent. We are pleased to have supported two individuals in completing their OSCE and NMC registration, enabling them to assume qualified nursing roles in April 2024.

In our commitment to supporting career progression, we frequently assist our staff in completing CHAPS and NVQ qualifications.

TECHNOLOGY

Technology continues to be a key component of our dementia care strategy. This year, we purchased a further Tovertafel, generously funded by The Morrison’s Foundation. This has enabled us to extend its use beyond dementia care, benefiting a wider range of residents by reducing apathy and increasing physical activity.

The Tovertafel helps residents maintain sensory-motor skills as they age. We also continue to use companion pets, therapy dolls, and the Tiny Tablet to provide distraction, a sense of calm, and facilitate communication and engagement.

WELLBEING

Broughton House’s wellbeing programme aims to ensure that our residents experience life as ‘normally’ as possible.

Regular sensory sessions are held in our cinema space, where sound, lighting, and visuals are used to create an environment that supports residents' individual functional levels.

We also continue to utilise our strong military connections to enhance the wellbeing programme, with regular trips to breakfast clubs and other military events such as Armed Forces Day and Remembrance Day.

Additionally, visits from serving and retired service personnel, such as the Manchester Parachute Regimental Association (who join us once a month for coffee mornings), 202 Field Sqn Royal Engineers, who support Broughton House regularly, and 206 Multi-role Medical Regiment (who visit twice a year), further enrich the programme.

As part of our Wellbeing Programme, we organise regular shopping trips, visits to local parks, golf clubs, and other entertaining excursions, including trips to Bridgewater RHS, Sea Life, and the Imperial War Museum.

Our programme also includes opportunities for residents to enjoy music and entertainment from performers, such as regular visits from The Not Forgotten and local singers.

The Residents Committee, which meets bi-monthly, collaborates with the Director of Care to coordinate the programme and plan key events, such as Armed Forces Day, Remembrance Day, and Christmas.

Thanks to the continued support of The Booth Charities, we are able to offer regular chiropody and physiotherapy treatments to all of our residents.

The vital work delivered at the veteran care village is a lifeline for older people who need additional support and I’m very proud that we’ve been able to help in such a meaningful way.

Morrisons Foundation trustee

LOCAL COMMUNITY LINKS

We maintain strong relationships with a variety of local organisations. Our residents with dementia continue to enjoy musical mornings at Gorton Monastery, and our local parish church, St Paul’s, supports Broughton House in meeting the religious needs of our residents by holding a service every Wednesday, followed by coffee and cake.

Broughton House is proud to support residents of all denominations and religions in receiving the pastoral care they need and is fortunate to welcome religious leaders of all faiths who regularly visit the home.

We have an excellent working relationship with Salford City Council, which invites us to major military events hosted by the Council and Ceremonial Mayor.

We also have important partnerships with local private organisations, such as the Salford Red Devils, Prestwich Golf Club, and Salford City Football Academy, as well as public organisations like Manchester Cathedral, Abraham Moss Community School, and Greater Manchester Fire and Rescue Service.

QUALITY ASSURANCE/PERFORMANCE

The Quality and Assurance Committee provides guidance and advice to the Broughton House Care Team and maintains strong links with external agencies. The Care Quality Commission (CQC) continues to monitor our service and rates us as ‘Good.’

Numerous positive reviews on Carehome.co.uk from residents and their families have allowed us to maintain a rating of 9.7 out of 10.

Good communication, effective operating procedures, and a strong understanding of legislation remain critical to our operations. The focus for Broughton House staff continues to be on providing effective, dignified, and respectful care for all residents. We remain committed to working closely with Salford Care Home Practice, the Local Integrated Care Board, the Northern Care Alliance, and the Local Authority.

We have completed the annual external audits of medicines and infection prevention and control, all of which we passed and resulted in positive feedback. Our home improvement plan guides our actions and priorities, and we have completed annual surveys for residents, relatives, and visiting professionals.

40 41

BROUGHTON HOUSE VETERAN CARE VILLAGE

THE ARMED FORCES SUPPORT HUB

A key component of the Veteran Care Village concept, the Broughton House Armed Forces Support Hub (the Hub) was established in January 2018. It is a nonresidential service, available to veterans and their families in Greater Manchester and the surrounding areas.

The Hub works in partnership with leading strategic organisations and agencies to provide front-line support to the entire Armed Forces community, including serving personnel, reservists, early service leavers, veterans, and their families.

The Hub delivers a service that supports the five pillars of wellbeing:

Health and Wellbeing (including isolation, mental health, substance misuse and social inclusion)

Homelessness Welfare (Including debts and benefits) Training and Education Employment

I really looked forward to the sessions. I feel like it really helped me a lot. I think I would have gone back into my dark places had it not been for my weekly sessions with my counsellor from Broughton House. The session certainly helped me, I felt a little lost when the Veterans Service Counselling finished but it is nice to know that Broughton House will be te Ao— \WE there for me if I need them again. nm Sa A \ This has helped me so much, thank you. by Ai i y SS \ - \ | 3 dies... 4 eg =

BROUGHTON HOUSE VETERAN CARE VILLAGE

VETERANS PLACES PATHWAYS AND PEOPLE (VPPP)

Broughton House Veteran Care Village, in partnership with Armed Forces Community HQ (Wigan), was successful in its bid to lead the North West portfolio, which incorporates Cheshire, Merseyside, Greater Manchester, Lancashire, and South Cumbria.

The North West portfolio includes 16 funded partners and an extended associate membership. These organisations lead projects that support the programme’s aims and objectives, which are funded for two years.

Member Organisations of VPPP North West:

Armed Forces Community HQ (Wigan) Advocacy Focus Armed Forces Support Hub Burnley FC in the Community

College for Military Veterans and Emergency Services (CMVES)

Fighting With Pride

Forces Link

Greater Manchester Combined Authority (GMCA) Lancashire Hub
Lancashire & South Cumbria NHS Trust
Tom Harrison House
University of Chester (Westminster Centre for Research in Veterans) Veterans HQ Liverpool Veterans in Communities Walking with the Wounded

Having successfully led the VPPP for two years, Broughton House officially handed over the leadership of the project to Wigan Armed Forces Community HQ on 1st April 2024.

----- Start of picture text -----
Capt Bob McMillan- REME yee
----- End of picture text -----

FINANCIAL PERFORMANCE

The Finance Committee oversee the management of the Charity’s finances.

INCOME

Following the Trustee Board’s decision not to proceed with Phase 2 of the build (additional apartments) due to lack of sufficient funding, the Trustee Board elected to market the land which was previously earmarked for Phase 2. The land was sold for the sum of £1,050k with the sale being finalised in July 2023, allowing Broughton House to make a substantial repayment to the GMCA Loan Facility.

Income for the year 2023/2024 is broken down as follows:

General Fund £3,584,583 Designated Fund £864,415 Restricted Fund £46,057

Full details of our results for the 2023/2024 financial year are set out in the Consolidated Statement of Financial Activities (pages 58-59).

We continue to face significant challenges not least the level of funding for social care and the complex regulatory environment. We rely heavily on grants and public donations to finance the care services we provide. This income is critical and allows us to continue to provide essential care and support to veterans and their families.

Income from contributions accounted for 90% of unrestricted fund and 72% of overall income. The need for care continues unabated. As a nursing home, financial income is aligned to the occupancy level.

The new Veteran Care Village was fully completed and commissioned in February 2022. The 64-bedded Care Home has steadily rebuilt occupancy and during the period under review, the Care Home average occupancy increased from 33 in the year 2022/2023 to 51 in the year 2023/2024. In addition, four of the six independent living apartments are also now occupied. This represents a muchneeded return to ‘business as usual’ following the turbulence of the new build coupled with Covid-19.

The current environment for fundraising is particularly challenging. We have continued to benefit from the generosity of grants, donations and legacies. The Charity received donation income totalling £388k, including legacy funds totalling £57k. This income provides invaluable funds which have enabled us to meet the cost of care for residents and provide some limited support to veterans living in the community with mental health challenges.

Legacy income is unpredictable, and so we continue to work to increase the range of regular donors and supporters for our work.

The Charity is committed to employing the highest standards in its approach to fundraising.

DESIGNATED FUND

The Designated Fund at year-end totals £7,696,978 and includes:

The freehold property £7,450,324 Investment funds £196,279 and

Heritage assets held in the Charity’s museum £50,375

EXPENDITURE

Staff wages represents by far the largest element of our expenditure. Our pay code embraces the real Living Wage. Our cost of care is higher than in some care homes as a higher ratio of staff to residents enables us to provide high quality, person-centred care.

All areas of financial expenditure continue to be closely scrutinised and balanced against operational safety in the delivery of care.

TRUSTEES CONFIRMATION

The Trustees confirm that the accounts have been prepared in accordance with the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standards applicable in the UK and Republic of Ireland (FRS 102) effective January 2015.

RESERVES POLICY

It is the policy of the Trustees to maintain a Reserve Fund at a level that equates to at least three months of unrestricted expenditure. This provides sufficient funds to cover costs in the unlikely event of normal sources of income drying up.

At year-end, the Reserve Fund totalled £196k (2022/2023 £180k), which is below the three-month unrestricted expenditure level. It is noted that the Reserve Fund, supported by the GMCA Loan, has been deployed for its designated purpose.

Post the year-end the Reserve Fund has been increased to £500,000.

GREATER MANCHESTER COMBINED AUTHORITY LOAN

Post the year-end key terms of the Greater Manchester Combined Authority (“GMCA”) loan were renegotiated. All existing balances were consolidated into a £4.07m facility with a fixed interest of 5%. Interest is payable quarterly and capital is repaid as and when surplus funds are available. The loan runs through to 31 December 2027.

FUNDING SOURCES GOING CONCERN STATEMENT

INVESTMENT POWERS & POLICY

To increase the efficiency of the investment process the Charity’s Broker has been given discretionary authority to invest on the Charity’s behalf. Changes in the investment portfolio continue to be monitored by the Trustee Board on a regular basis and the Investment Fund Manager is invited to brief the Board every six months.

CREATING A SUSTAINABLE FINANCIAL FUTURE FOR THE CHARITY

Broughton House has fixed assets with property and plant, which are fundamental to the business, valued at £11,869k.

Investments which are held in the Charity’s Reserve (Designated) Fund are valued at £196k.

The Trustee’s policy is to maintain a Reserve (Designated) Fund at a level that equates to at least three months of unrestricted expenditure and to place all windfall income, such as legacies, directly into the Charity’s Reserve (Designated) Fund.

Monies placed into the Reserve Fund are held in an investment portfolio with percentage yield/ return based on investment strategy and financial markets. This fund is used to meet any General Fund deficit and assists with emergency funding in the unlikely event of normal sources of income drying up and ensures business continuity in the event of a major or unexpected event at the Home.

The Charity currently depends on voluntary income to supplement fee income and meet the full cost of the care provided. A significant proportion of this income is received from the Service Charities, Trusts, Legacies and individuals who have direct experience of the Second World War and subsequent conflicts in which Forces served. The Charity must keep in mind that the level of legacy and voluntary income may fall significantly in future years as the Armed Forces reduce in number and consequently, those in contact with them falls.

When setting care fees, the Charity seeks to achieve a balance between affordability and a level that is consistent with providing first-class care and accommodation for Residents, in order to ensure the long-term financial viability of the Charity. This means that we welcome Residents whose care is funded from a variety of sources.

The Trustees have considered the ability to continue as a going concern for a period of at least 12 months from the date of signing the accounts.

We have forecast our income, expenditure, cash and reserves for the financial year ending 31 March 2026, using our latest estimates for 2024 and prudent assumptions for income and expenditure and taking into account the amended loan facility with the GMCA. Key assumptions include fee income based on an average of 60 residents.

The reserves will be kept at the level set by the Board of Trustees and we will continue to hold sufficient reserves, cash and liquid investments to meet our liabilities as they fall due.

The Trustees have therefore concluded that it remains appropriate to prepare these accounts on a going concern basis.

KEY MANAGEMENT & PERSONNEL REMUNERATION

Key management personnel of the Charity are considered to be the Board of Trustees, together with the Chief Executive and Director of Care who are responsible for directing and controlling the Charity and the running and operating of the Care home on a day to day basis.

All Trustees give of their time freely and no trustee remuneration was paid in the year.

The pay of the Charity’s Chief Executive and Director of Care is reviewed annually and normally increased in accordance with average earnings. The remuneration is also bench-marked with grant-making charities of a similar size and activity to ensure that the remuneration set is fair and not out of line with that generally paid for similar roles.

RISK MANAGEMENT

Major risks to the Charity as identified by the Trustees and listed in the Risk Register have been reviewed and appropriate action has been taken and systems have been put in place to mitigate the risks. Records exist to show that statutory and local procedures are being implemented. Statutory requirements and procedures are constantly under review.

The principal risks facing the Charity are set out as follows:

Financial

Occupancy

Health and Safety

Safeguarding

Training

Human Resources (Recruitment and Retention)

Quality Assurance and Compliance Charity Governance

STATEMENT OF TRUSTEES RESPONSIBILITIES

The financial statements of the Charity, which is a public benefit entity under FRS 102, have been prepared in accordance with:

Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) – (Charities SORP (FRS 102)

The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102).

Prepare the financial statements on an ongoing basis unless it is inappropriate to presume that the Charity will continue in operation.

The Trustees are responsible for keeping accounting records, which disclose, with reasonable accuracy, at any time the financial position of the Charity, and enable them to ensure that the financial statements comply with applicable regulations.

They are also responsible for safeguarding the assets of the Charity and for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The Companies Act 2006
The Charities Act 2011

The Trustees are to prepare financial statements for each financial year, which give a true and fair view of the Charity’s financial activities during the year and of its financial position at the end of the year.

In preparing those financial statements the Trustees are required to:

Approval

This Report was approved by the Board of Trustees on 20th December 2024 and was signed on its behalf by: Pil Logue Colonel P Loynes Acting Chairman

Select suitable accounting policies and apply them consistently.
Make judgements and estimates that are reasonable and prudent.
State whether applicable accounting standards and statements of recommended practice have been followed, subject to any departures disclosed and explained in the financial statements.

David Teacher MBE- RAF, WW2

SOCIAL MEDIA PERFORMANCE

Social media plays a vital role in raising awareness and fostering engagement for non-profit organisations like Broughton House Veteran Care Village. Platforms such as Facebook and Instagram enable us to connect with a wider audience, highlight our mission, and build a supportive community for veterans and their families.

Our audience insights reveal that 58.2% of our social media visitors are women, with the largest age group being 55–64 (26.2%) and the smallest 18–24 (1.7%). These demographics provide valuable guidance for tailoring our content to resonate with key audiences.

Broughton House remains committed to leveraging social media as an essential tool for engagement, ensuring our mission to support veterans is widely recognised and embraced.

Over the past year, our social media channels have demonstrated increased interest in Broughton House and its services. This is reflected in significant growth on both platforms. Our Facebook page now has a total of 3,900 followers, an increase of 404, while Instagram has grown to 591 followers, with an impressive increase of 437. This growth underscores the rising visibility of our care services, events, and initiatives.

For more details on our social media presence, visit Facebook and Instagram.

Broughton House Veteran Care Village broughtonhouse1916

Broughton House Veteran Care Village Broughton House Veteran Care Village

TOP PERFORMING CONTENT FROM ALL PLATFORMS

----- Start of picture text -----
VISITOR DEMOGRAPHICS
----- End of picture text -----

GENDER AGE 18-24 66 55-64 1020 1627 2266 25-34 323 65+ 977 35-44 884

PLATFORMS GROWTH

3.9K Facebook Followers

404

591 InstagramFollowers 437

Residents watching Broughton House Anthony Cotton - Anthony Cotton on receives Lord – Tipping Point Tipping Point Lieutenants’ Award Likes: 2,505 Likes: 922 Likes: 128 Comments: 72 Comments: 19 Comments: 28 Shares: 25 Shares: 9 Shares: 9

INDEPENDENT AUDITOR'S REPORT

----- Start of picture text -----
Joan & Mike Keoghan-QARANC & Parachute
Regiment
----- End of picture text -----

INDEPENDENT AUDITOR'S REPORT INDEPENDENT AUDITOR'S REPORT

58 56

----- Start of picture text -----
58
----- End of picture text -----

BALANCE SHEET STATEMENT OF CASH FLOWS 2024 2023 2024 2023 Notes Notes Fi¥ed 45sets Tan9ible assets Heritage assets Investments 16 15 17 11,869,156 50,375 L92,001 12.3:8.373 50.375 173,780 Cash flow5 froiii operotliig actlvltles Cash generated frortvlabsorbed bvl operations 515,653 1614,668) L2.S52,5ry8 Investiiig •ctlvltles Jrthase of tangible fixed assets Proceeds frem disposal of tangible fixed assets Purchasè of Investments IAve5trnent Incotne roc•ivgd Ciirrei)t assets Debtors Cash at bank and in hand 137,7161 18 68,S33 Sry2,789 56,346 266,099 1,043,945 {4,6091 4,6:0 Sg1,J22 J22.I4S 3,9:4 Credltor5'. anioiiiit5 fallliig diie wltliln oiie year 1940,9$1) 13SJ.207) Net rasli geiierated froiii/{used Iii) lThve5tlng actlvltles 1,002.595 133.792 Not tiirrèvtht Ilabllltle5 1349,6291 (JO.76Z) Total 4ssets le55 rurreiit Ilabllltle5 11,761,903 12.521.766 Proceeds frem borr¢wirwJs R•paymènt of borrowin9S 605,427 {1 61,$58) Credltors: aiiioiiiits fallliig diie after niore thali oi)e year 14.879.219) Net rasli111sed Inllgeiierated froni fbiiancliig acllvltle5 11,:61.5581 605,4=7 Net assets ,L44,:4= 7.64:,547 Net Increasel{decreasel In casli aiid cash equl¥aleiits 256,690 143,0331 The fiinds of tlle cl)arlty Restncted irKome funds unrestricted funds - general unrestricted funds - designated 23 25 9.894 341.450 Cash and ¢a$h equival8nt$ at beginning of ar 266,099 30•,13 414,$00 7,$96,976 24 7,=91,:03 Cash aiid casli equlvaleiits at eiid of year ,7e• 266.099 8,L44,:4: 7,64:.S47 2011212024 The finarKial $ternentS were approved by the trustew on ............. L• Colonel P Triislee nes 60 61

NOTES TO THE FINANCIAL STATEMENTS NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 FOR THE YEAR ENDED 31 MARCH 2024

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

----- Start of picture text -----
72
----- End of picture text -----

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

LEGAL AND ADMINISTRATIVE INFORMATION

TRUSTEES

Colonel P Loynes Commodore P Waterhouse Peter Curtis Sharon Stewart William Enevoldson Zoe Watters Colonel R Miller

CHARITY NUMBER

1155225

CHIEF EXECUTIVE OFFICER

Ms K Miller

REGISTERED MANAGER

Ms J Green

AUDITORS

DJH Audit Limited St George's House 56 Peter Street Manchester M2 3NQ

BANKERS

National Westminster Bank PLC

INVESTMENT MANAGERS Rathbones (Incorprating Investec & Investment Ltd) 2nd Floor, 3 Hardman Street, Spinningfields, Manchester

When you go home tell them of us, and say— “for your tomorrow, we gave our today”

0161 740 2737

www.broughtonhouse.com info@broughtonhouse.com Park Lane, Salford, M7 4JD

The Charity is registered with the Charity Commission under charity number 1155225. All assets and land were transferred from the former Unincorporated Charity (number 227864) to the new Incorporated Charity (number 1155225) on 1 April 2014.