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← Your Voice In Health And Social Care

2025-03-31-accounts

Charity registration number 1154672

Company registration number 08397315 (England and Wales)

YOUR VOICE IN HEALTH & SOCIAL CARE ANNUAL REPORT AND CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

YOUR VOICE IN HEALTH & SOCIAL CARE

LEGAL AND ADMINISTRATIVE INFORMATION

Trustees

Senior management

Mr R A Jones Mr J Thrower Mrs S Sharma Mr T Clark Mr L Ryan

T Spilsbury

(Appointed 16 May 2025)

Chief Executive Officer

Charity number 1154672 Company number 08397315 Registered office 45 St Marys Road London W5 5RG

Auditor Kirk Rice LLP Zeeta House 200 Upper Richmond Road Putney London United Kingdom SW15 2SH

YOUR VOICE IN HEALTH & SOCIAL CARE

CONTENTS

Page
Chairman's statement 1
Trustees' report 2 - 7
Statement of trustees' responsibilities 8
Independent auditor's report 9 - 11
Consolidated statement of financial activities 12
Consolidated and company balance sheet 13
Consolidated statement of cash flows 14
Notes to the financial statements 15 - 26

YOUR VOICE IN HEALTH & SOCIAL CARE

CHAIRMAN'S STATEMENT

FOR THE YEAR ENDED 31 MARCH 2025

It is with great pride and a sense of responsibility that I present the Trustee Report for Your Voice in Health and Social Care (YVHSC) for the year 2024/2025.

This year has been one of significant transformation and strategic realignment for our organisation. In the face of continued pressures across the health and social care sectors—including funding reductions, shifting commissioning priorities, and increased demand for efficiency—YVHSC has responded with resilience, innovation, and a clear focus on sustainability.

We have undertaken a comprehensive review of our operations, governance, and strategic direction. This has included a restructuring of our directorates, a renewed focus on securing larger, more sustainable contracts, and a commitment to reducing overheads while maintaining the high quality of service delivery that our communities expect and deserve.

Our success in securing the Hillingdon Healthwatch contract, the largest in our portfolio to date, is a testament to the strength of our vision and the dedication of our staff. At the same time, we have continued to invest in digital infrastructure, volunteer development, and data insight—ensuring that we remain agile, evidence-led, and responsive to the needs of those we serve.

I would like to extend my sincere thanks to our staff, volunteers, partners, and fellow trustees for their unwavering commitment during this period of change. Together, we are building a stronger, more sustainable YVHSC—one that is well-positioned to champion the voices of patients, carers, and communities for years to come.

We look forward to the year ahead with confidence, clarity, and a renewed sense of purpose.

.............................. Mr R A Jones Chairman

Date: ......................... 23/12/2025

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) FOR THE YEAR ENDED 31 MARCH 2025

The trustees present their annual report and financial statements for the year ended 31 March 2025.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charitable company's governing document, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019).

The Trustees' Report and financial statements include the results for the charity and its wholly owned subsidiary, Carers Lewisham.

Since the group and the charitable company qualify as small under section 383 of the Companies Act 2006, the Group Strategic Report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013 has been omitted.

Objectives and activities

The objects of the charity (the "Objects") are:-

The advancement of health and the relief of those in need by reason of youth, age, ill-health, disability or financial hardship by:

a) Providing information and advice to the general public about local health and social care services;

b) Making the views and experiences of members of the general public known to health and social care providers;

c) Enabling local people to have a voice in the development, delivery and equality of access to local health and care services and facilities; and

d) Providing training and the development of skills for volunteers and the wider community in understanding, scrutinizing, reviewing and monitoring local health and care services and facilities.

In setting these objectives, the Trustees have had due regard to public benefit guidance published by the Charity Commission, in accordance with their duty under section 17 of the Charities Act 2011.

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Activities

Activities Undertaken

The charity has now been established and funded for eleven full years. During 2024/25 the charity continued to successfully deliver services by:

1) Engaging with the views of people about their needs and experience of local care services;

2) Continuing to manage YVHSC as an effective operation;

4) Ensuring the promotion of continuous improvement of health and social care services;

5) Making the views of residents and their experience of care known to Healthwatch England and the Care Quality Commission (CWC);

6) Ensuring the care services meet the long-term care needs of the people of London and reduce inequalities in care;

7) Supporting the needs of carers, promoting wellbeing, information, advice and signposting to carers and the cared for;

8) Supporting families and carers of children with Special Educational Needs and Disabilities (SEND) to access education and social care support; and

9) Promoting and providing opportunities for volunteers, inters and work placement students with a view to increasing employability and providing skills and training required for the workplace.

Achievements and performance

Strategic and Organisational Review

During the 2024/25 financial year, YVHSC undertook a comprehensive review and restructuring of all Directorates across the organisation. This was in direct response to significant changes in the health and social care landscape, including reductions in funding, efficiency drives across local authority and healthcare budgets, and evolving strategies for patient representation.

A strategic shift was implemented to prioritise the pursuit of larger, more sustainable contracts over smaller ones that place a disproportionate burden on central resources. As a result, contracts that do not meet a minimum contribution threshold will no longer be pursued or retained.

Service Expansion and Carers Support

YVHSC continued to expand its Carers Hub provision through:

These developments reflect YVHSC’s commitment to enhancing support for carers through diverse and sustainable funding streams.

Contract Management and Retention

The organisation successfully secured contract extensions in Lewisham, Bromley, and Ealing , and conducted a thorough review of all contracts to identify cost savings and ensure high-quality, efficient service delivery.

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Major Contract Acquisition

YVHSC secured the Hillingdon Healthwatch contract , the largest in its portfolio, valued at £155,000 over an eight-year term . This contract is co-located with other YVHSC services and aligns with the organisation’s strategic focus on securing larger, long-term contracts that offer financial stability and operational synergy.

Digital Infrastructure and Data Insight

Investment continued in the development of an in-house digital feedback platform and the recruitment of a YVHSC Evidence and Insight Manager . This initiative has significantly reduced reliance on outsourced digital services and enhanced internal capacity for data analysis across Healthwatch, SEND, and Carers services.

Volunteer Hub Development

The YVHSC Volunteer Hub has expanded to provide placements and support across the organisation, including Carers Lewisham. The hub now offers:

Specialist Advisory Work

YVHSC has continued to provide expert advice in key areas to promote the patient voice, including:

These contributions have strengthened the organisation’s role as a trusted advisor in health and social care.

Governance and Operational Efficiency

A full strategic and Board-level review was completed to reduce overheads, identify efficiencies, and eliminate surplus expenditure. Key outcomes included:

Financial review

Going concern

In 2024/25, YVHSC undertook a strategic review to ensure the long-term sustainability of the organisation. This included a focus on reducing expenditure and growing reserves in response to financial challenges experienced in the previous year.

The business development strategy has been revised to prioritise the acquisition of larger, more secure contracts, while minimising engagement with smaller contracts that require disproportionate central resource allocation. A minimum central cost contribution threshold has been established and will be maintained across the organisation for the next three years.

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Reserves policy

The Trustees consider that the maximum level of reserves should be approximately three months of total recurring expenditure, equating to £350,381 in 2025 (2024 - £327,525). As part of the organisation's financial review and restructure YVSHC will be seeking to increase reserves to 6 months of total recurring expenditure. In line with Charity Commission recommendations, we will focus on making provisions for unrestricted reserves and ensuring the levels adequate to ensure the following:

In addition, there are certain underlying needs identified by the Trustees, which are explained below. The Trustees deem it necessary to set aside cover for the loss or reduction of statutory or other funding of specific projects and to provide for any such project that suffers accordingly. Generally, projects are funded on a two-year basis, and it will be our policy to set aside reserves for where funding is not renewed. The Trustees, aware of the responsibility, have taken, and will continue to take, every step available to obtain, where possible, the increased funding necessary to continue their operation or provide for closure costs. i.e. statutory redundancy payments in the case of failed or insufficiency funding. The board of Trustees will continue to monitor the levels of all reserves and reviews will be made on a quarterly basis, using, where available, the latest budget information.

As at 31 March 2025, the group (YVHSC and Carers Lewisham) held reserves of £220,763 (2024: £463,657) of which £nil (2024: £nil) related to restricted funds.

Remuneration of key management

The remuneration of management is benchmarked against other comparable organisations identified both on income and accountability; special attention is given to the organisations responsibilities as a deliverer of statutory responsibilities. In the case of the Chief Executive the salary is adjusted on previous experience and incorporates a bonus structure based on performance.

Fundraising

The charity does not undertake fundraising activities.

Risk Management

The board has instructed the Chief Executive to conduct a review of the major risks to which the charity is exposed. A risk register has been established and will be updated annually. The key risks faced by the charity include the cessation of the Healthwatch Hounslow agreement on 1 April 2025. Where appropriate, systems or procedures have been established to mitigate the risks the charity faces. This has led to the organisation implementing a system of emergency procedures and contingency plans. Procedures are in place to ensure compliance with health and safety of staff, volunteers and clients. The Board is committed to ensuring consistent qualify of delivery for all operational aspects of the charity. A key element in the management of financial risk is the continued working with an independent accounting services and the setting of the reserves policy and its regular review by the Trustees Board.

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Plans for future periods

Due to the financial pressures prevalent across the Health and Social Care sector YVHSC are seeking to secure contracted work programmes focused on engagement and be less reliant on spot purchase commissioned research activity.

The charity plans to:

YVHSC will not be bidding on contracts that fail to meet a minimum central cost contribution threshold so as to support efficiency and enable growth of adequate reserves.

Structure, governance and management

Mr T J G Spilsbury (Appointed 22 April 2024 and resigned 15 October 2024) Mr R A Jones Mr J Thrower Mrs S Sharma Mrs H Kaur Kadis (Resigned 3 March 2025) Mr S Clark (Resigned 1 September 2024) Dr N Hervey (Resigned 17 April 2024) Mr T Clark Mr L Ryan (Appointed 16 May 2025)

a. Constitution

The charity is a charitable company limited by guarantee was incorporated on 11 February 2013. It is also a registered charity and become registers with the Charity Commission on 20 November 2023.

b. Governing Document

The charitable company is controlled by its governing document, the memorandum and articles of association adopted on 11 February 2013 and as amended by a special resolution registered at Companies House on 13 November 2013.

c. Recruitment and appointment of Trustees

New Trustees are introduced to the charity by meetings with the Chair and Chief Executive where they are briefed on the workings of the charity and their responsibilities. They are then invited to attend a committee meeting as an observer.

d. Trustees induction and training

Trustees are then given an induction pack that includes details on:

YOUR VOICE IN HEALTH & SOCIAL CARE

TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Auditor

In accordance with the company's articles, a resolution proposing that Kirk Rice LLP be reappointed as auditor of the company will be put at a General Meeting.

Disclosure of information to the auditors

We, the directors of the charitable company who held office at the date of approval of these Financial Statements as set out above each confirm, so far as we are aware, that:

In preparing this report, the Trustees have taken advantage of the small companies exemptions provided by section 415a of the Companies Act 2006. Preparing the accounts for a small company does not require the preparation of a Strategic Report, although much of the typical content is included within the Trustees' report.

The trustees' report was approved by the Board of Trustees.

.............................. Mr R A Jones

Trustee

Date: ............................................. 23/12/2025

YOUR VOICE IN HEALTH & SOCIAL CARE

STATEMENT OF TRUSTEES' RESPONSIBILITIES

FOR THE YEAR ENDED 31 MARCH 2025

The trustees, who are also the directors of Your Voice in Health & Social Care for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company Law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.

In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

YOUR VOICE IN HEALTH & SOCIAL CARE

INDEPENDENT AUDITOR'S REPORT

TO THE TRUSTEES OF YOUR VOICE IN HEALTH & SOCIAL CARE

Opinion

We have audited the consolidated financial statements of Your Voice in Health and Social Care (the 'charitable company') and its subsidiary (the 'group') for the year ended 31 March 2025 which comprise the consolidated statement of financial activities, the consolidated and charity balance sheet, the consolidated statement of cashflow and the notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the consolidated financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the group and charitable company in accordance with the ethical requirements that are relevant to our audit of the consolidated financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the consolidated financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group's or the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the consolidated financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the consolidated financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the consolidated financial statements does not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the consolidated financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

YOUR VOICE IN HEALTH & SOCIAL CARE

INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF YOUR VOICE IN HEALTH & SOCIAL CARE

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters in relation to which the Charities (Accounts and Reports) Regulations 2008 require us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the statement of trustees' responsibilities, the trustees, who are also the directors of the charitable company for the purposes of company law, are responsible for the preparation of the consolidated financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of consolidated financial statements that are free from material misstatement, whether due to fraud or error. In preparing the consolidated financial statements, the trustees are responsible for assessing the group's and the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

We have been appointed as auditor under section 151 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the consolidated financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these consolidated financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Our audit approach was developed by obtaining an understanding of the group's and the charitable company's activities, the key functions undertaken on behalf of the Board by management and by service organisations, and the overall control environment. Based on this understanding we assessed those aspects of the group's and the charitable company's transactions and balances which were most likely to give rise to a material misstatement and were most susceptible to irregularities including fraud or error. Specifically, we identified what we considered to be key audit risks and planned our audit approach accordingly.

We gained an understanding of the legal and regulatory framework applicable to the group and the charitable company and the industry in which it operates, and considered the risk of acts by the group and charitable company which were contrary to applicable laws and regulations, including fraud. These included but were not limited to compliance with Companies Act 2006, Charities Act 2022 and FRS 102.

We designed audit procedures to respond to the risk, recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery, misrepresentations or through collusion.

We focused on laws and regulations that could give rise to a material misstatement in the charitable company's consolidated financial statements. Our tests included, but were not limited to:

YOUR VOICE IN HEALTH & SOCIAL CARE

INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF YOUR VOICE IN HEALTH & SOCIAL CARE

There are inherent limitations in the audit procedures described above and the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we would become aware of it. As in all of our audits we also addressed the risk of management override of internal controls, including testing journals and evaluating whether there was evidence of bias by the trustees that represented a risk of material misstatement due to fraud.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https:// www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

This report is made solely to the charitable company's trustees as a body, in accordance with part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charity's trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Kirk Rice LLP

......................... 23/12/2025

Statutory Auditor

Zeeta House 200 Upper Richmond Road Putney London United Kingdom SW15 2SH

Kirk Rice LLP is eligible for appointment as auditor of the charitable company by virtue of its eligibility for appointment as auditor of a company under section 1212 of the Companies Act 2006.

YOUR VOICE IN HEALTH & SOCIAL CARE

CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted Unrestricted Restricted Restricted Total Unrestricted Unrestricted Restricted Restricted Total
funds funds funds funds
2025 2025 2025 2024 2024 2024
Notes £ £ £ £ £ £
Income from:
Donations and legacies 3 3,073 - 3,073 42,783 - 42,783
Charitable activities 4 1,156,809 (1,250) 1,155,559 1,193,437 20,321 1,213,758
Total income 1,159,882 (1,250) 1,158,632 1,236,220 20,321 1,256,541
Expenditure on:
Charitable activities 5 1,401,526 - 1,401,526 1,310,105 - 1,310,105
Total expenditure 1,401,526 - 1,401,526 1,310,105 - 1,310,105
Net expenditure (241,644) (1,250) (242,894) (73,885) 20,321 (53,564)
Transfers between
funds (1,250) 1,250 - 20,321 (20,321) -
Net movement in
funds 7 (242,894) - (242,894) (53,564) - (53,564)
Reconciliation of funds:
Fund balances at 1 April 2024 463,657 - 463,657 517,221 - 517,221
Fund balances at 31 March
2025 220,763 - 220,763 463,657 - 463,657

The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.

YOUR VOICE IN HEALTH & SOCIAL CARE

CONSOLIDATED AND COMPANY BALANCE SHEET

AS AT 31 MARCH 2025

2025 2024 2025 2024
GROUP GROUP CHARITY CHARITY
Notes £ £ £ £
Fixed assets
Tangible assets 12 - 509,826 - 292
Current assets
Debtors 13 49,784 48,327 48,628 48,327
Cash at bank and in hand 244,165 56,419 64,087 56,419
293,949 104,746 112,715 104,746
Creditors: amounts falling due within 15
one year (73,186) (150,915)
(60,338)		 (71,584)
Net current (liabilities)/assets 220,763 (46,169)
52,377		 33,162
Total assets less current liabilities 220,763 463,657 52,377 33,454
Net assets excluding pension liability 220,763 463,657 52,377 33,454
The funds of the charitable company
Unrestricted funds 220,763 463,657 52,377 33,454
220,763 463,657 52,377 33,454

The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act 2006, for the year ended 31 March 2025, although an audit has been carried out under section 144 of the Charities Act 2011.

The directors acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of financial statements.

The members have not required the company to obtain an audit of its financial statements under the requirements of the Companies Act 2006, for the year in question in accordance with section 476.

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

The charitable company's net movement in funds for the year was a deficit of £242,894 (2024: deficit of £53,564).

The financial statements were approved by the trustees on ......................... 23/12/2025

..............................

Mr R A Jones Trustee

Company registration number 08397315 (England and Wales)

YOUR VOICE IN HEALTH & SOCIAL CARE

CONSOLIDATED STATEMENT OF CASH FLOWS

FOR THE YEAR ENDED 31 MARCH 2025

2025 2024
Notes £ £ £ £
Cash flows from operating activities
Cash (absorbed by)/generated from 20
operations (255,155) 33,235
Investing activities
Purchase of tangible fixed assets - (584)
Proceeds from disposal of leasehold property 493,574 -
Net cash generated from/(used in)
investing activities 493,574 (584)
Financing activities
Repayment of bank overdraft (49,519) -
Advance to director (1,154) -
Net cash used in financing activities (50,673) -
Net increase in cash and cash equivalents 187,746 32,651
Cash and cash equivalents at beginning of year 56,419 23,768
Cash and cash equivalents at end of year 244,165 56,419

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

Charity information

Your Voice in Health & Social Care is a charitable company limited by guarantee, registered in England and Wales. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is given in the charity information detailed at the start of these financial statements.

1.1 Accounting convention

The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charitable company is a Public Benefit Entity as defined by FRS 102.

The financial statements are prepared in sterling, which is the functional currency of the charitable company. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention, modified to include certain items at fair value. The principal accounting policies adopted are set out below.

The Consolidated Statement of Financial Activities (SOFA) and Consolidated Balance Sheet consolidate the financial statements of the Company and its subsidiary undertaking. The results of the subsidiary are consolidated on a line by line basis.

The Company has taken advantage of the exemption allowed under section 408 of the Companies Act 2006 and has not presented its own Statement of Financial Activities in these financial statements.

The Charity has taken the exemption from presenting a statement of cash flows in its individual financial statements. The charity is a parent entity and prepares publicly available consolidated financial statements, which are intended to give a true and fair view and include a consolidated statement of cash flows.

1.2 Going concern

At the time of approving the financial statements, the trustees have a reasonable expectation that the charitable company has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

In order to assess whether the group and charitable company is a going concern, management have reviewed cashflow forecasts. Incoming resources are based on agreements to provide Healthwatch services to several borough councils. Whilst these agreements are not all ratified with signed contracts, this is not unexpected when dealing with council organisations and these services have been provided for a number of years. Management therefore consider the renewal and ongoing nature of these contracts to be virtually certain and this included these resources in their future cashflow analysis.

1.3 Charitable funds

Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.

Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The costs of raising and administering such funds are charged against the specific fund. The purposes and uses of the restricted funds are set out in the notes to the financial statements.

Endowment funds are subject to specific conditions by donors that the capital must be maintained by the charitable company.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

(Continued)

1.4 Income

Income is recognised when the charitable company is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Grants are included in the Consolidated Statement of Financial Activities on a receivable basis. The balance of the income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance Sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received, the income is accrued.

Income tax recoverable in relation to investment income is recognised at the time the Investment income is receivable.

Other income is recognised in the period in which is is receivable and to the extent the goods have been provided or on completion of the service.

1.5 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably.

Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges are allocated on the portion of the asset’s use.

Expenditure on charitable activities is incurred on directly undertaking activities which further the Group's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

1.6 Tangible fixed assets

Tangible fixed assets are initially measured at cost (with the exception of leasehold properties which are carried at valuation) and subsequently measured at cost or fair value, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Leasehold land and buildings Straight line over 50 years Fixtures and fittings Straight line over 4 years Computers Straight line over 4 years

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

1.7 Impairment of fixed assets

At each reporting end date, the charitable company reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

1 Accounting policies

(Continued)

1.8 Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.9 Financial instruments

The charitable company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the charitable company's balance sheet when the charitable company becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Basic financial liabilities

Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Derecognition of financial liabilities

Financial liabilities are derecognised when the charitable company’s contractual obligations expire or are discharged or cancelled.

1.10 Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the charitable company is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.11 Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

2 Critical accounting estimates and judgements

In the application of the charitable company’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

3 Income from donations and legacies

Unrestricted Unrestricted
funds funds
2025 2024
£ £
Donations and gifts 3,073 42,783

£3,073 of the income above (2024: £42,783) was attributable to unrestricted funds and £nil (2024: £nil) was attributable to restricted funds.

4 Income from charitable activities

Unrestricted Restricted Total Unrestricted Restricted Total
funds funds funds funds
2025 2025 2025 2024 2024 2024
£ £ £ £ £ £
Group
Services provided under
contract 1,156,809 - 1,156,809 1,193,437 - 1,193,437
Performance related
grants - (1,250) (1,250) - 20,321 20,321
1,156,809 (1,250) 1,155,559 1,193,437 20,321 1,213,758

Charitable trading income

£1,156,809 of the income above (2024: £1,193,437) was attributable to unrestricted funds and -£1,250 (2024: £20,321) was attributable to restricted funds.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2025

5 Expenditure on charitable activities

GROUP GROUP
Adult Adult
2025 2024
£ £
Direct costs
Staff costs 861,347 938,560
Volunteer costs 11,889 4,840
Counselling 16,676 18,714
Training and development 7,056 9,284
Professional services 28,707 41,474
Sundry - 1,470
925,675 1,014,342
Share of support and governance costs (see note 6)
Support 475,851 295,763
1,401,526 1,310,105
Analysis by fund
Unrestricted funds 1,401,526 1,310,105

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

6 Support costs allocated to activities

6 Support costs allocated to activities
2025 2024
£ £
Staff costs 127,539 48,229
Depreciation 6,568 18,409
Marketing 24,891 24,619
Rent and rates 62,295 55,539
Travel costs 19,824 11,120
Office costs 34,662 27,929
Light & heat 6,398 11,009
Telephone 11,367 9,569
Postage, printing & stationary 876 621
Legal & professional 81,432 18,711
ITTF - 25,564
Recruitment 7,875 8,525
Website costs 26,533 -
Subscriptions 3,364 6,861
Computer software & maintenance 8,665 9,801
Bank charges 3,601 4,768
Governance costs 43,975 14,115
Communication 690 -
Loss on disposal of tangible fixed assets 9,684 -
Other (4,389) 374
475,850 295,763
Analysed between:
Adult 475,851 295,763
7 Net movement in funds 2025 2024
£ £
The net movement in funds is stated after charging/(crediting):
Fees payable for the audit of the charity's financial statements 14,123 19,500
Depreciation of owned tangible fixed assets 6,568 18,409
Loss on disposal of tangible fixed assets 9,684 -
8 Auditor's remuneration
Fees payable to the charity's auditor and associates: 2025 2024
£ £
For audit services
Audit of the financial statements of the charity 20,500 19,500

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

9 Trustees

None of the trustees (or any persons connected with them) received any remuneration or benefits from the charitable company during the year (2024: £nil).

None of the trustees (or any persons connected with them) had expenses incurred paid to them during the year (2024: £nil).

10 Employees - group

The average monthly number of employees during the year was:

The average monthly number of employees during the year was:
2025 2024
Number Number
Admin and operational staff 45 49
Employment costs - group 2025 2024
£ £
Wages and salaries 886,026 888,474
Social security costs 75,706 71,296
Other pension costs 27,155 27,088
988,887 986,858

There were no employees (2024: none) whose annual remuneration was more than £60,000.

Remuneration of key management personnel

The remuneration of key management personnel was as follows:

2025 2024
£ £
Aggregate compensation 27,330 42,127

11 Taxation

The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

12 Tangible fixed assets

GROUP

Leasehold Leasehold Fixtures and Fixtures and Computers Computers Total
land and fittings
buildings
£ £ £ £
Cost or valuation
At 1 April 2024 775,956 149,301 35,703 960,960
Disposals (775,956) - - (775,956)
At 31 March 2025 - 149,301 35,703 185,004
Depreciation and impairment
At 1 April 2024 267,774 147,949 35,411 451,134
Depreciation charged in the year 4,925 1,352 292 6,569
Eliminated in respect of disposals (272,699) - - (272,699)
At 31 March 2025 - 149,301 35,703 185,004
Carrying amount
At 31 March 2024 508,182 1,352 292 509,826
CHARITY
Leasehold Fixtures and Computers Total
land and fittings
buildings
£ £ £ £
Cost or valuation
At 1 April 2024 - - 35,703 35,703
Additions - - - -
At 31 March 2025 - - 35,703 35,703
Depreciation and impairment
At 1 April 2024 - - 35,411 35,411
Depreciation charged in the year - - 292 292
At 31 March 2025 - - 35,703 (236,996)
Carrying amount
At 31 March 2025 - - - -
At 31 March 2024 - - 292 292

On 25 September 2024, Carers Lewisham completed the sale of the leasehold property located at Waldram Place, London SE23 2LB for £520,000. The carrying amount of the property at the date of sale was £508,182.

As the property was disposed of during the year, the previously recognised revaluation surplus (2024: £460,548) has been reversed and transferred from the revaluation reserve to unrestricted funds. Accordingly, no revaluation surplus relating to this asset remains at the year-end.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

13 Debtors GROUP GROUP CHARITY CHARITY
2025 2024 2025 2024
Amounts falling due within one year: £ £ £ £
Trade debtors 37,496 43,031 37,494 43,031
Other debtors 1,154 - - -
Prepayments and accrued income 11,134 5,296 11,134 5,296
49,784 48,327 48,628 48,327

14 Investments

Your Voice in Health and Social Care is the sole member of Carers Lewisham, a charitable company registered in England and Wales (Company Registration number 03681548; Charity Registration number 1073592).

The results of Carers Lewisham Consolidated within these financial statements are as follows:

31 March 2025 31 March 2024
£ £
Income from donations & legacies 3,073 42,783
Income from charitable activities 11,627 127,067
Direct charitable expenditure (80,458) (124,639)
Support costs (196,061) (91,583)
Net expenditure for the year (261,819) (46,372)
31 March 2025 31 March 2024
£ £
Assets 185,089 509,534
Liabilities (16,704) (79,330)
168,385 430,204
Unrestricted funds 168,385 430,204
Restricted funds - -
168,385 430,204

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

15 Creditors: amounts falling due within one GROUP GROUP CHARITY CHARITY
year
2025 2024 2025 2024
£ £ £ £
Other taxation and social
security 29,146 39,413 28,442 38,057
Amounts owed to subsidiary undertakings - - 3,857 -
Other creditors 4,039 13,417 4,039 7,961
Bank overdrafts - 49,519 - -
Accruals and deferred income 40,000 48,566 24,000 25,566
73,186 150,915 60,338 71,584
16 Retirement benefit schemes
2025 2024
Defined contribution schemes £ £
Charge to profit or loss in respect of defined contribution schemes 27,155 27,088

The charitable company operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charitable company in an independently administered fund. The pension cost charge represents contributions payable by the company to the fund and amounted to £27,155 (2024: £27,088), amounts totalling £2,368 (2024: £3,040) were payable to the fund at the balance sheet date and are included in creditors.

17 Unrestricted funds

The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

At 1 April
Incoming
Resources		 Transfers At 31 March
2024 resources expended 2025
£ £ £ £ £
Revaluation reserve 460,548 - - (460,548) -
General funds 3,109 1,159,882 (1,401,526) 459,298 220,763
463,657 1,159,882 (1,401,526) (1,250) 220,763

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

17 Unrestricted funds (Continued) (Continued)
Previous year: At 1 April Incoming
Resources		 Transfers At 31 March
2023 resources expended 2024
£ £ £ £ £
Revaluation reserve 460,548 - - - 460,548
General funds 56,673 1,236,220 (1,310,105) 20,321 3,109
517,221 1,236,220 (1,310,105) 20,321 463,657
Unrestricted funds - Charity
At 1 April Incoming
Resources		 Transfers At 31 March
2024 resources expended 2025
£ £ £ £ £
General funds 33,454 1,143,932 (1,125,049) - 52,337
33,454 1,143,932 (1,125,049) - 52,337

18 Related party transactions

During the year, Tim Spilsbury, a former director of Your Voice in Health & Social Care and current director of the subsidiary, loaned £14,000 to the charity to assist with cash flow needs. The loan was unsecured, interestfree, and repaid in full before the year-end.

At the balance sheet date Tim Spilsbury owed £1,154 to Carers Lewisham in relation to an overpayment of wages. This amount was unsecured and settled post year end on 20 July 2025 in full.

The group has taken advantage of the exemption not to disclose transactions entered into between group companies as the subsidiary is wholly owned.

19 Controlling parties

The Trustees consider that there is no controlling party.

YOUR VOICE IN HEALTH & SOCIAL CARE

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2025

20 Cash generated from operations 2025 2024
£ £
GROUP GROUP
Deficit for the year (242,894) (53,564)
Adjustments for:
Loss on disposal of tangible fixed assets 9,684 -
Depreciation and impairment of tangible fixed assets 6,568 18,409
Movements in working capital:
(Increase)/decrease in debtors (303) 81,601
(Decrease) in creditors (28,210) (13,211)
Cash (absorbed by)/generated from operations (255,155) 33,235
21
Analysis of changes in net funds
At 1 April 2024 Cash flowsAt 31 March 2025
£ £ £
Cash at bank and in hand 56,419 187,746 244,165
56,419 187,746 244,165