OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2023-03-31-accounts

Charity registration number: 1154672 Company registration number: 08397315

Your Voice in Health & Social Care

(A Company Limited by Guarantee)

Annual Report and Consolidated Financial Statements Year Ended 31st March 2023

1

Your Voice In Health & Social Care

Annual Report and Financial Statements

Year Ended 31[st] March 2023

Contents

Contents
Page
Charity Reference and Administrative Details 3
Trustees’ Annual Report (Including Directors’ Report) 4
Independent Auditor’s Report 10
Consolidated Statement of Financial Activities (Including Income and Expenditure Account) 13
Consolidated Balance Sheet 14
Company Balance Sheet 15
Statement of Cash Flows 16
Notes to the Financial Statements 17

2

Your Voice In Health & Social Care

Charity Reference and Administrative Details

Year Ended 31[st] March 2023

Charity registration number 1154672 Company registration number 08397315 Trustees R Jones S Sharma H Kaur Kardis T Clark (appointed on 12 Oct 2023) T Spilsbury (appointed on 22 Apr 2024) S Clark, Chair N Hervey (resigned on 17 Apr 2024) Chief Executive T Spilsbury Registered office 45 St. Mary’s Road London England W55RG Auditor Azets Audit Services Gladstone House 77-79 High St Heathrow TW20 9HY

3

Your Voice In Health & Social Care

Trustees’ Annual Report

Year ended 31st March 2023

The Trustees present their annual report together with the audited financial statements of Your Voice in Health and Social Care (“the charitable company,” “the charity”, “YVHSC”) for the period 1 April 2022 to 31 March 2023. The Annual Report serves the purposes of both a Trustees' report and a directors' report under company law. The Trustees confirm that the Annual Report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019).

The Trustees’ Report and financial statements include the results for the charity and its wholly owned subsidiary, Carers Lewisham.

Since the group and the charitable company qualify as small under section 383 of the Companies Act 2006, the Group Strategic Report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013 has been omitted.

Objectives and activities

a. Objectives and aims for the public benefit

The objects of the charity (the "Objects") are:−

The advancement of health and the relief of those in need by reason of youth, age, ill−health, disability or financial hardship by:

a) Providing information and advice to the general public about local health and social care services;

b) Making the views and experiences of members of the general public known to health and social care providers;

c) Enabling local people to have a voice in the development, delivery and equality of access to local health and care services and facilities; and

d) Providing training and the development of skills for volunteers and the wider community in understanding, scrutinizing, reviewing and monitoring local health and care services and facilities.

In setting these objectives, the Trustees have had due regard to public benefit guidance published by the Charity Commission, in accordance with their duty under section 17 of the Charities Act 2011.

b. Activities Undertaken

The charity has now been established and funded for nine full years. During 2022/23 the charity continued to successfully deliver services by:

  1. Engaging with the views of people about their needs and experience of local care services;

  2. Continuing to manage YVHSC as an effective organisation.

  3. Scrutinising local care services;

  4. Ensuring the promotion of continuous improvement of health and social care services;

  5. Making the views of residents and their experience of care known to Healthwatch England and the Care Quality Commission (CQC);

  6. Ensuring the care services meet the long−term care needs of the people of London and reduce inequalities in care.

  7. Supporting the needs of carers, promoting wellbeing, information, advice and signposting to carers and the cared for.

  8. Supporting families and carers of children with SEND to access education and social care support.

  9. Promoting and providing opportunities for volunteers, interns and work placement students with a view to increasing employability and providing skills and training required for the workplace.

4

Your Voice In Health & Social Care

Trustees’ Annual Report (continued)

Year Ended 31st March 2023

Objectives and activities (continued)

c. Achievements and performance

During 2022/23 YVHSC has:

  1. Continued to expand the Healthwatch Directorate to incorporate Healthwatch Hammersmith and Fulham.

  2. Reviewed and restructured the Healthwatch Directorate to deliver efficiencies and streamline service delivery. YVHSC handed back Healthwatch (HW) Waltham Forest in an outer London Borough and successfully bid for HW Tower Hamlets, neighbouring existing delivery in Lewisham. This enabled resources to be shared.

  3. Expanded Carers provision by securing further Young Cares funding and commencing delivery of Ealing Carers Service and Ealing Short Breaks for Carers service.

  4. YVHSC have secured existing contracts in Ealing and Hounslow for 5 and 1 year, respectively.

  5. YVHSC have expanded SEND provision to Hounslow SENDIASS Service. This represents an important step into SENDIASS provision that is a statutory requirement.

  6. YVHSC have invested in an in-house digital feedback platform and data analysis role and recruited to the YVHSC Evidence and Insight Manager. This reduces expenditure on outsourced digital feedback and offers data analysis across Healthwatch, SEND and Carers provision. The transfer from the incumbent provider was significantly delayed due to systemic delays with Healthwatch England website licenses. This resulted in a overspend on this project.

  7. YVHSC have expanded the volunteer hub to provide placements and support across the whole organisation and the Carers Lewisham subsidiary. The hub now provides training and careers advice via employment and college fairs.

  8. YVHSC have re-branded the Carers Directorate to the Carers Wellbeing Hub and moved to Your Voice Carers. This is in keeping with current thinking about carers service delivery.

  9. YVHSC have continued to advise on specialist areas to promote the patient voice, this has included: Safeguarding, mental health and sexual health.

  10. YVHSC recognised the cost-of-living crisis and the impact on staff and awarded all staff, below Chief Executive, a 5% cost of living bonus.

Financial review

a. Going concern

This year YVHSC have experienced significant delays in income being realised due to significant delays in local authority payments. Due to these delays YVHSC have had to utilise full reserves at points throughout the year to cover significant delays in income being realised by local authorities. This coupled with the costof-living bonus, redundancies to reduce expenditure and extended digital transfer has impacted on the organisational reserves which has led to 2023/24 and 2024/25 identified as consolidation years to improve efficiency and increase current reserves. YVHSC aim to have 6 months of reserves in place by year end 2024/2025.

b. Reserves policy

The Trustees consider that the maximum level of reserves should be approximately three months of total recurring expenditure, equating to £489,573 (2022- £230,000) for 2023. As part of the organisation’s financial review and restructure YVHSC will be seeking to increase reserves to 6 months of total recurring expenditure. In line with Charity Commission recommendations, we will focus on making provisions for unrestricted reserves and ensuring the levels remain adequate to ensure the following:

5

Your Voice In Health & Social Care

Trustees’ Annual Report (continued)

Year Ended 31st March 2023

Financial review (continued)

b. Reserves policy (continued)

In addition, there are certain underlying needs identified by the Trustees, which are explained below. The Trustees deem it necessary to set aside cover for the loss or reduction of statutory or other funding of specific projects and to provide for any such project that suffers accordingly. Generally, projects are funded on a two−year basis, and it will be our policy to set aside reserves for where funding is not renewed. The Trustees, aware of the responsibility, have taken, and will continue to take, every step available to obtain, where possible, the increased funding necessary to continue their operation or provide for closure costs. i.e. statutory redundancy payments in the case of failed or insufficient funding. The board of Trustees will continue to monitor the levels of all reserves and reviews will be made on a quarterly basis, using, where available, the latest budget information.

As at 31 March 2023, YVHSC held reserves of £40,645 (2022: £135,259) of which £nil (2022: £nil) related to restricted funds. YVHSC’s free reserves at 31 March 2023 were £40,643 (2021: £135,259), which is below the target set by the Trustees. Plans are in place to seek new funding streams in the coming years, which are expected to improve the charity's free reserve position.

As at 31 March 2023, the group (YVHSC and Carers Lewisham) held reserves of £517,221 (2022: £883,158), of which £nil (2022: £nil) related to restricted funds. The group’s free reserves at 31 March 2023 were £(10,430) (2022: (£173,317)).

During the prior year, the Trustees reviewed the group’s income streams. The Trustees identified that income from several of the group’s contracts had historically been reported as restricted funding. The Trustees have therefore made a fund transfer during the year, to move historic balances on these contracts to unrestricted funds.

c. Remuneration of key management

The remuneration of management is benchmarked against other comparable organisations identified both on income and accountability; special attention is given to the organisations responsibilities as a deliverer of statutory responsibilities. In the case of the Chief Executive the salary is adjusted on previous experience and incorporates a bonus structure based on performance.

d. Fundraising

The charity does not undertake fundraising activities.

6

Your Voice In Health & Social Care

Trustees’ Annual Report (continued)

Year Ended 31st March 2023

Financial review

e. Risk Management

The Board has instructed the Chief Executive to conduct a review of the major risks to which the charity is exposed. A risk register has been established and will be updated annually. The key risks faced by the charity include the cessation of the Healthwatch Hounslow agreement. Where appropriate, systems or procedures have been established to mitigate the risks the charity faces. This has led to the organisation implementing a system of emergency procedures and contingency plans. Procedures are in place to ensure compliance with health and safety of staff, volunteers and clients. The Board is committed to ensuring consistent quality of delivery for all operational aspects of the charity. A key element in the management of financial risk is the continued working with an independent accounting service and the setting of the reserves policy and its regular review by the Trustee Board.

Structure, governance and management

a. Constitution

The charity is a charitable company limited by guarantee and was incorporated on 11 February 2013. It is also a registered charity and became registered with the Charity Commission on 20 November 2013.

b. Governing Document

The charitable company is controlled by its governing document, the memorandum and articles of association, adopted on 11 February 2013 and as amended by a special resolution registered at Companies House on 13 November 2013.

c. Recruitment and appointment of Trustees

New Trustees are introduced to the charity by meetings with the Chair and Chief Executive where they are briefed on the workings of the charity and their responsibilities. They are then invited to attend a committee meeting as an observer.

d. Trustee induction and training

Trustees are then given an induction pack that includes details on:

7

Your Voice In Health & Social Care

Trustees’ Annual Report (continued)

Year Ended 31st March 2023

Plans for future periods

Due to the financial pressures prevalent across the Health and Social Care sector YVHSC are seeking to secure contracted work programmes focused on engagement and be less reliant on spot purchase commissioned research activity, this is:

Bid for further Carers contracts through the Carers Lewisham subsidiary and Your Voice Carers Bid for Healthwatch contracts through the Healthwatch Directorate.

Bid for and develop the YVHSC SEND Directorate to offer greater support to Parents/Carers of children with SEND and diversify the YVHSC offer.

YVHSC will not be bidding on contracts that fail to meet a minimum central cost contribution threshold so as to support efficiency and enable growth of adequate reserves.

Statement of Trustees' responsibilities

The Trustees (who are also the directors of the Company for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial. Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Group and the Company and of their incoming resources and application of resources, including their income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

• make judgments and accounting estimates that are reasonable and prudent; state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements;

• prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group will continue in business.

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Group and the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Group and the Company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Group and the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Disclosure of information to the auditors

We, the directors of the company who held office at the date of approval of these Financial Statements as set out above each confirm, so far as we are aware, that:

8

Your Voice In Health & Social Care

Trustees’ Annual Report (continued)

Year Ended 31st March 2023

Small companies exemption

This report has been prepared in accordance with the provisions applicable to companies entitled to the small companies exemption.

On behalf of the board

R Jones Trustee Date:…………10/06/24…………………………

…………

9

Independent Auditor’s Report to the Members of Your Voice In Health & Social Care

Opinion

We have audited the financial statements of Your Voice in Health & Social Care (the ‘parent charitable company’) and its subsidiaries (the 'group') for the year ended 31 March 2023 which comprise the Consolidated Statement of Financial Activities (including Income and Expenditure account), Consolidated Balance Sheet, Company Balance Sheet, Consolidated Statement of Cash Flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the financial statements section of our report. We are independent of the group and parent charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group and parent charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the trustees’ annual report , other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

10

Independent Auditor’s Report to the Members of Your Voice In Health & Social Care

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the group and parent charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the parent charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the group and parent charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or parent charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor responsibilities for the audit of the financial statements

We have been appointed auditor under the Companies Act 2006 and report in accordance with this Act.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

A further description of our responsibilities is available on the FRC's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

In response to the risk of irregularities and non-compliance with laws and regulations, including fraud, we designed procedures which included:

11

Independent Auditor’s Report to the Members of Your Voice In Health & Social Care

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of noncompliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body for our audit work, for this report, or for the opinions we have formed.

Paul Creasey (Senior Statutory Auditor) For and on behalf of Azets Audit Services Statutory Auditor and Chartered Accountants Egham

14 June 2024 ………………

12

Your Voice In Health & Social Care

Consolidated Statement of Financial Activities (Including Income and Expenditure Account)

Year Ended 31st March 2023

Note
Income and endowments from:
Donations and legacies
3
Charitable activities
4
Total income and endowments
Expenditure on:
Charitable activities
5
Total expenditure
Net expenditure
Transfers between funds
Net movement in funds
14
Reconciliation of funds:
Total funds brought forward
14
Total funds carried forward
14		 2023
Unrestricted
funds
Restricted
funds
Total
£
£
£
14,581
-
14,581
1,524,289
53,487
1,577,776
1,538,870
53,487
1,592,357
1,901,829
56,465
1,958,294
1,901,829
56,465
1,958,294
(362,959)
(2,978)
(365,937)
(2,978)
2,978
-
(365,937)
-
(365,937)
883,158
-
883,158
517,221
-
517,221		 2022
Total
£
16,879
1,365,080
1,381,959
1,429,864
1,429,864
(47,905)
-
(47,905)
931,063
883,158

All income and expenditure derive from continuing activities.

The statement of financial activities includes all gains and losses recognised during the year.

13

Your Voice In Health & Social Care

Consolidated Balance Sheet

As at 31st March 2023

Note
Fixed assets
Tangible assets
10
Current assets
Debtors
12
Cash at bank and in hand
Creditors: amounts falling due within one year
13
Net current (liabilities) assets
Net assets
Group Funds
Restricted funds
14
Unrestricted funds
14
Total group funds
14		 2023
£
527,651
527,651
129,928
23,768
153,696
(164,126)
(10,430)
517,221
-
517,221
517,221		 2022
£
709,841
709,841
143,353
108,643
251,996
(78,679)
173,317
883,158
-
883,158
883,158

The financial statements were approved and authorised for issue by the Board on …10/06/24………….

Signed on behalf of the board of trustees

R Jones

Trustee

Date:………10/06/24……………………………………..

The notes on pages 17 to 31 form part of these financial statements.

14

Your Voice In Health & Social Care

Company Balance Sheet

As at 31st March 2023

Note
Fixed assets
Tangible assets
10
Current assets
Debtors
12
Cash at bank and in hand
Creditors: amounts falling due within one year
13
Net current assets
Net assets
Charity Funds
Restricted funds
14
Unrestricted funds
14
Total charity funds
14		 2023
£
1,866
1,866
92,787
23,768
116,555
(77,776)
38,779
40,645
-
40,645
40,645		 2022
£
6,065
6,065
105,855
88,615
194,470
(65,276)
129,194
135,259
-
135,259
135,259

The Company's net movement in funds for the year was a deficit of £94,614 (2022: deficit of £46,481).

The financial statements were approved and authorised for issue by the Board on 10/06/24…………… Signed on behalf of the board of trustees

R Jones Trustee

Date: ……10/06/24…………………………………………

The notes on pages 17 to 31 form part of these financial statements.

15

Your Voice In Health & Social Care

Consolidated Statement of Cash Flows

Year Ended 31st March 2023

Note
Cash flow from operating activities
16
Net cash flow from operating activities
Cash flow from investing activities
Purchase of tangible fixed assets
Net cash flow from investing activities
Net (decrease) / increase in cash and cash equivalents
Cash and cash equivalents at 1st April 2022
Cash and cash equivalents at 31st March 2023
Cash and cash equivalents consists of:
Cash at bank and in hand
Cash and cash equivalents at 31st March 2023		 2023
£
(74,986)
(74,986)
(9,889)
(9,889)
(84,875)
108,643
23,768
23,768
23,768		 2022
£
66,325
66,325

(14,600)
(14,600)
51,725
56,918
108,643
108,643
108,643

16

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

1. Accounting policies

(a) General information and basis of preparation

Your Voice in Health and Social Care is a private charitable company limited by guarantee, registered in England and Wales. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is given in the charity information on page 3 of these financial statements.

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) − Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The charity meets the definition of a public benefit entity under FRS 102. The financial statements are prepared on a going concern basis under the historical cost convention, modified to include certain items at fair value. The financial statements are presented in sterling which is the functional currency of the charity and rounded to the nearest £.

The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.

The Consolidated Statement of Financial Activities (SOFA) and Consolidated Balance Sheet consolidate the financial statements of the Company and its subsidiary undertaking. The results of the subsidiary are consolidated on a line by line basis.

The Company has taken advantage of the exemption allowed under section 408 of the Companies Act 2006 and has not presented its own Statement of Financial Activities in these financial statements.

(b) Income

All income is recognised once the Company has entitlement to the income, it is probable that the income will be received, and the amount of income receivable can be measured reliably.

Grants are included in the Consolidated Statement of Financial Activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance Sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income Is received, the income is accrued.

Income tax recoverable in relation to investment income is recognised at the time the Investment income is receivable.

Other income is recognised in the period in which it is receivable and to the extent the goods have been provided or on completion of the service.

(c) Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use.

17

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

1. Accounting policies (continued)

(c) Expenditure (continued)

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Group's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

(d) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Group; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

(e) Tangible fixed assets and depreciation

Tangible fixed assets are stated at cost (with the exception of leasehold properties which are carried at valuation) less accumulated depreciation and accumulated impairment losses. Cost includes costs directly attributable to making the asset capable of operating as intended.

Depreciation is provided on all tangible fixed assets, at rates calculated to write off the cost, less estimated residual value, of each asset on a systematic basis over its expected useful life as follows:

Leasehold land and buildings Straight line over 50 years Computer equipment Straight line over 4 years

(f) Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

(g) Cash at bank and in hand

Cash at bank and in hand includes cash and short−term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

(h) Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts discounted at the pre−tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Consolidated Statement of Financial Activities as a finance cost.

18

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

1. Accounting policies (continued)

(i) Financial instruments

The Group only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their segment value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

(j) Pensions

The Group operates a defined contribution pension scheme, and the pension charge represents the amounts payable by the Group to the fund in respect of the year.

(k) Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Group and which have not been designated for other purposes.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Group for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

(l) Going concern

The Trustees recognise that the organisation has faced significant financial challenges as budgets continue to be reduced often without commensurate reductions in the services required. During the financial year 2023-24 it was therefore decided to undertake a number of projects to improve the organisation’s efficiency overall, which required utilising some of our reserves. This included an IT review, service expansion, infrastructure improvement and responding to the cost-of-living crisis. This coincided with significant delays in local authority payments on existing contracts and a steady increase in all associated costs.

YVHSC has remained robust in honouring all of our contracts and supporting staff across the organisation. YVHSC Trustees are confident that despite a reserve spend and on-going issues with contract payment from local authorities that the efficiency measures put in place put Your Voice in good stead for the future. The Board are clear on the need to maintain this position, and YVHSC have consequently reviewed their new business development and retention objectives and will no longer retain or bid for services that fall below a 20% central cost contribution or that are identified as "loss leaders". YVHSC SEND services have expanded and the organisation is committed to continued growth within realistic financial objectives.

The Board decided to sell the leasehold property owned by Carers Lewisham and carry out a downgrade of activities at the charity, with the following year taken to review the organisation. It is proposed that Carers Lewisham moves to more sustainable accommodation and that for the year 2024-25 Carers Lewisham will not bid for new services while consultation, recruitment to a new committee and the terms and objects of the Charity are reassessed. At the date of approval of these financial statements, the charity has entered into a conditional exchange of contracts for sale.

On this basis, the Board are confident that the charity and the group will remain a going concern and continue to prepare the financial statements on this basis.

19

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

(m) Judgements and key sources of estimation uncertainty

No significant judgements (apart from those involving estimates) have been made in the process of applying the above accounting policies.

The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year include:

The Leasehold property is included in the financial statements at valuation. The property has been offered for sale post year end and the carrying value reflects the offer received.

3 Income from donations and legacies - group

ncome from donations and legacies - group
Donations 2023
£
14,581
14,581		 2022
£
16,879
16,879

£13,152 of the income above (2022 - £16,879) was attributable to unrestricted and £nil (2022 - £nil) was attributable to restricted funds.

4 Income from charitable activities – group

ncome from charitable activities – group
Contractual payments
Performance related grants		 2023
£
1,524,289
53,487
1,577,776		 2022
£
1,347,611
17,469
1,365,080

£1,524,289 of the income above (2022 - £1,347,611) was attributable to unrestricted and £53,487 (2022 - £17,469) was attributable to restricted funds.

20

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

Adult
Children & Young People
Adult
Children & Young People
)Summary by fund
Adult
Children & Young People
Adult
Children & Young People		 Activities undertaken
Support costs
Total
directly
2023
2023
2023
£
£
£
1,385,422
572,872
1,958,294
-
-
-
1,385,421
572,872
1,958,293
Activities undertaken
Support costs
Total
directly
2022
2022
2022
£
£
£
1,152,518
277,346
1,429,864
-
-
-
1,152,518
277,346
1,429,864
Unrestricted funds
Restricted funds
Total
2023
2023
2023
£
£
£
1,901,829
56,465
1,958,294
-
-
-
1,901,829
56,465
1,958,294
Unrestricted funds
Restricted funds
Total
2022
2022
2022
£
£
£
1,412,395
17,469
1,429,864
-
-
-
1,412,395
17,469
1,429,864

b) Summary by fund

21

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

6 Analysis of expenditure by activities - group

Analysis of direct costs

Analysis of direct costs
Staff costs
Volunteer Costs
Counselling
Transportation
Travelling
Partner fees
Don’t Tone Alone
Staff Training
Feedback centre
Other
Total		 Adult
Total
Total
2023
2023
2022
£
£
£
1,281,169
1,281,169
1,071,864
15,171
15,171
4,315
2,803
2,803
3,409
-
-
1,224
329
329
1,764
20,375
20,375
62,627
-
-
3,960
-
-
2,200
11,464
11,464
-
54,111
54,111
1,155
1,385,422
1,385,422
1,152,518

Analysis of support costs

Staff costs
Depreciation
Marketing
Newsletter
Training
DBS costs
Rent and rates
Travel costs
Office costs
Light & heat
Telephone
Postage, printing & stationary
Legal & professional
ITTF
Recruitment
Website costs
Computer software & maintenance
Insurance
Hounslow feedback centre
Lewisham feedback centre
Bank charges
Subscriptions
Governance costs
Consultancy
Impairment of tangible fixed assets
Other
Total		 Adults
Total
Total
2023
2023
2022
£
£
£
87,950
87,950
50,783
29,238
29,238
24,050
7,828
7,828
634
3,050
3,050
10,491
2,585
2,585
5,650
3,220
3,220
3,523
47,587
47,587
31,364
17,544
17,544
12,430
13,821
13,821
11,128
716
716
3,438
9,161
9,161
9,069
11,257
11,257
18,930
639
639
12,223
29,433
29,433
18,628
28,313
28,313
7,670
847
846
910
22,542
22,542
20,395
-
-
362
-
-
10,272
-
-
15,408
1,317
1,317
566
-
-
2,692
53,816
53,816
30,618
180
180
-
162,842
162,842
-
38.987
38,987
(23,888)
572,872
572,872
277,346

22

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

7

Net income / (expenditure) for the year

Net income / (expenditure) is stated after charging / (crediting):

2023 2022
£ £
Auditor’s remuneration:
Audit fees: Charity 13,800 10,000
Audit fees: Subsidiary 8,400 6,650
Non-audit fees: Group 4,200 3,350
Prior year auditor:
Adjustment regarding 2021 fees - (2,400)
Depreciation of tangible fixed assets 29,238 24,049
Impairment of tangible fixed assets 162,842 -

8 Trustees' and key management personnel remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2022: £NIL).

During the year, no Trustee expenses have been incurred (2022: £NIL)

Key management personnel consist of the Trustees and Chief Executive. The emoluments paid to key management for the year totalled £95,165 (2022: £105,837).

9 Staff costs and employee benefits

The average monthly number of employees during the Year was as follows:

Group
Administrative and operational staff
The total staff costs and employee benefits were as follows:
Group
Wages and salaries
Social security
Defined contribution pension costs		 2023
Number
60		 2022
Number
50
2023
£
1,234,586
102,628
35,672
1,372,886		 2022
£
1,015,261
77,432
29,954
1,122,647

The number of employees who received total employee benefits (excluding employer pension costs) of more than £60,000 is as follows:

23

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

Year Ended 31st March 2023
9
Staff costs and employee benefits (continued)
£80,001 - £90,000
£90,001 - £100,000		 2023
Number
1
-
1		 2022
Number
-
1
1

10 Tangible fixed assets

Group

Group
Cost or valuation:
At 1 April 2022
Additions
At 31 March 2023
Depreciation:
At 1 April 2022
Charge for the year
Impairment charge for the year
At 31 March 2023
Net book value:
At 31 March 2023
At 31 March 2022
Company
Cost or valuation:
At 1 April 2022
Additions
At 31 March 2023
Depreciation:
At 1 April 2022
Charge for the year
At 31 March 2023
Net book value:
At 31 March 2023
At 31 March 2022		 Long term
leasehold
property
£
775,956
-		 Computer
equipment
Total
£
£
174,531
950,487
9,889
9,889
775,956 184,420
960,376
77,595
15,519
162,842		 163,050
240,645
13,719
29,238
-
162,842
255,956 176,769
432,725
520,000 7,651
527,651
698,361 11,480
709,841
Computer
equipment
Total
£
£
31,390
31,390
3,729
3,729
35,119
35,119
25,324
25,324
7,929
7,929
33,253
33,253
1,866
1,866
6,066
6,066

24

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

10 Tangible fixed assets (continued)

The net book value of land and buildings comprised:

2023 2022
£ £
Land and buildings:
Long leasehold 520,000 698,361

Tangible fixed assets held at valuation

The historic cost equivalent of land and buildings included at valuation are as follows:

Cost
Accumulated depreciation
Net book value		 2023
2022
Land and
buildings
Land and
buildings
£
£
187,914
187,914
(22,550)
(18,791)


165,364
169,123

Post year end, the subsidiary has entered into a conditional exchange of contracts to sell the leasehold property for £520,000. As such, the carrying value of the property has been impaired to this value.

11 Investments

Your Voice in Health and Social Care is the sole member of Carers Lewisham, a charitable company registered in England and Wales (Company Registration number 03681548; Charity Registration number 1073592).

The results of Carers Lewisham consolidated within these financial statements are as follows:

2023 2022
£ £
Income from donations & legacies 13,152 15,989
Income from charitable activities 318,162 266,691
Direct charitable expenditure (318,932) (180,662)
Support costs (283,703) (103,444)
Net expenditure for the year (271,321) (1,426)
31 March 2023 31 March 2022
£ £
Assets 562,926 761,302
Liabilities (86,350) (13,405)
476,576 747,897
Unrestricted funds 476,576 747,987
Restricted funds - -
476,576 747,987

25

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

Year Ended 31st March 2023
12
Debtors due within one year
Group
Trade debtors
Prepayments and accrued income
Company
Trade debtors
Prepayments and accrued income
13
Creditors: amounts falling due within one year
Group
Bank overdraft
Trade creditors
Other tax and social security
Other creditors
Accruals and deferred income
Company
Other tax and social security
Other creditors
Accruals and deferred income		 2023
£
124,632
5,296
129,928
2023
£
87,491
5,296
92,787
2023
£
48,207
-
43,446
10,307
62,166
164,126
2023
£
37,713
2,575
37,488
77,776		 2022
£
138,057
5,296
143,353
2022
£
100,560
5,295
105,855
2022
£
-
(6)
22,763
4,713
51,209
78,679
2022
£
18,708
3,122
43,446
65,276

26

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

14 Statement of funds

Unrestricted funds - Group

Balance Balance at 31
at 1 April Income Expenditure Transfers March 2023
2022
£ £ £ £ £
Unrestricted 259,768 1,538,870 (1,901,829) 159,864 56,673
Revaluation reserve 623,390 - - (162,842) 460,548
883,158
Balance		 1,538,870 (1,901,829) 2,978 517,221
Balance at 31
at 1 April Income Expenditure Transfers March 2022
2021
£ £ £ £ £
Unrestricted (187,131) 1,364,490 (1,412,395) 494,804 259,768
Revaluation reserve 682,194 - - (58,804) 623,390
495,063 1,364,490 (1,412,395) 436,000 883,158

Unrestricted funds - Charity

Balance Balance at 31 Balance at 31
at 1 April Income Expenditure Transfers
March		 2023
2022
£ £ £ £ £
Unrestricted 135,261 1,288,042 (1,382,658) - 40,645
135,261 1,288,042 (1,382,658) - 40,645
Restricted funds - Group
Balance Balance at 31
at 1 April Income Expenditure Transfers March 2023
2022
£ £ £ £ £
General Restricted -
-		 53,487
53,487		 (56,465)
(59,465)		 2,978
2,978
-
-

27

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

14 Statement of funds (continued)

Restricted funds – Group (continued)

General Restricted
Healthwatch Hounslow
Healthwatch Ealing
Healthwatch Waltham
Forest
Healthwatch Bromley
Training & Research
Other income
Clinical Commissioning
Groups (CCG)		 Balance
at 1 April
2021
£
Income
£
Expenditure
£
Transfers
£
Balance at 31
March 2022
£
-
17,469
(17,469)
-
-
233,622
-
-
(233,622)
-
21,636
-
-
(21,636)
-
18,338
-
-
(18,338)
-
8,102
-
-
(8,102)
-
2,110
-
-
(2110)
-
1,773
-
-
(1,773)
-
150,419
-
-
(150,419)
-

436,000
17,469
(17,469)
(436,000)
-

Restricted funds - Charity

Restricted funds - Charity
Restricted
 Balance
at 1 April
2022
£
Income
£
Expenditure
£
Transfers
£
Balance at 31
March 2023
£
-
-
-
-
-
-
-
-
-
-

Healthwatch Hounslow

Funds received from London Borough of Hounslow (LBH) to deliver Healthwatch Hounslow, under a service agreement for the period from 1 April 2017 to 31 March 2023.

Healthwatch Ealing

Funds received from London Borough of Ealing (LBE) to deliver Healthwatch Ealing, under a service agreement for the period from 1 April 2017 to 31 March 2023.

Healthwatch Waltham Forest

Funds received from London Borough of Waltham Forest (LBWF) to deliver Healthwatch Waltham Forest and Advocacy service, under a service agreement for the period from 1 April 2017 to 30 June 2022.

Training and research

Funds received for a single piece of research from Ealing CCG and to provide training and engagement events.

Clinical Commissioning Groups (CCG)

CCG's have moved towards funding activities predominantly focused on engagement. These have included funding for digital feedback of patient experience, winter resilience education and training; Self- care and prevention including social prescribing and expanded enter and view.

28

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

15 Analysis of net assets between funds - group

15
Analysis of net assets between funds - group
Unrestricted
Revaluation
Restricted
funds
reserve
funds
Total
2023
£
2023
£
2023
£
2023
£
Tangible Fixed assets
67,103
460,548
-
527,651
Net current assets
(10,430)
-
-
(10,430)
Total
56,673
460,548
-
517,221
Unrestricted
funds
Revaluation
reserve
Restricted
funds
Total
2022
£
2022
£
2022
£
2022
£
Tangible Fixed assets
86,451
623,390
-
709,841
Net current assets
173,317
-
-
173,317
Total
259,768
623,390
-
883,158
16.
Reconciliation of net movement in funds to net cash flow from operating activities
Group
Group
2023
2022
£
£
Net expenditure for the year (as per SOFA)
(365,937)
(47,905)
Depreciation of tangible fixed assets
29,238
24,049
Tangible fixed asset impairments
162,842
-
Recognition of previously unidentified cash balances
-
33,248
Decrease in debtors
13,425
73,558
(Decrease) / increase in creditors
85,446
(16,623)
Net cash flow from operating activities
(74,986)
66,327
17.
Analysis of changes in net funds
At 1 April
Cashflows
At 31 March
2022
2023
£
£
£
Cash at bank and in hand
108,643
(84,875)
23,768		 Unrestricted
Revaluation
Restricted
funds
reserve
funds
2023
£
2023
£
2023
£
67,103
460,548
-
(10,430)
-
-		 Total
2023
£
527,651
(10,430)
517,221
Total
2022
£
709,841
173,317
883,158
Group
2022
£
(47,905)
24,049
-
33,248
73,558
(16,623)
56,673
460,548
-
Unrestricted
funds
Revaluation
reserve
Restricted
funds
2022
£
2022
£
2022
£
86,451
623,390
-
173,317
-
-
259,768
623,390
-
66,327

29

Your Voice In Health & Social Care

Notes to the Financial Statements

Year Ended 31st March 2023

18. Financial instruments

The carrying value of the Group’s financial instruments are as follows:

2023 2022
£ £
Financial assets
Debt instruments measured at amortised cost:
- Trade debtors 124,632 138,057
Financial liabilities
Measured at amortised cost:
Trade creditors - (6)
Other creditors 10,307 4,713

19. Pension contributions

The company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension cost charge represents contributions payable by the company to the fund and amounted to £28.727 (2022 - £23,809), amounts totalling £3,565 (2022: £2,003) were payable to the fund at the balance sheet date and are included in creditors.

20. Members' liability

Each member of the charitable company undertakes to contribute to the assets of the company in the event of it being wound up while he/she Is a member, or within one year after he/she ceases to be a member, such amount as may be required, not exceeding £1 for the debts and liabilities contracted before he/she ceases to be a member. ·

21. Related party transactions

The group has taken advantage of the exemption not to disclose transactions entered into between group companies as the subsidiary is wholly owned. No disclosable related party transactions have been identified in the year.

22. Controlling parties

The Trustees consider that there is no controlling party.

30