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2021-03-31-accounts

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Registered number: 08397315 Charity number: 1154672

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AMENDED ACCOUNTS

YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee) ;

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a Trustees' Report and Financial Statements

For the year ended 31 March 2021

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Contents

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Reference and Administrative Details ofthe the Company, its Trustees and Advisers 1
Trustees' Report ; 2-9
Independent Auditors’ Report on the Financial Statements 10-12
Consolidated Statement of Financial Activities: 13
Consolldated Balance Sheet 14-15
Company Balance Sheet 16-17
Consolidated Statement of Cash Flows 18
NotestotheFinancialStatements 19-34

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee) Reference and Administrative Details of the Company, its Trustees and Advisers For the year ended 31 March 2021

Trustees

S Clark, Chair R Hardy-King (Resigned 14 July 2020) R Jones N. Hervey S. Sharma (appointed 1 July 2020) H. Kaur (resigned 30 November 2021)

Company registered number 08397315 Charity registered number 1154672 Registered office . 45 St. Marys Road London England W55RG Independent auditors Xeinadin Audit Limited 12 Conqueror Court , Sittingbourne ME10 5BH

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Trustees’ Report For the year ended 31 March 2021

The Trustees present their annual report together with the audited financial staternents of the Company for the 1 April 2020 to 31 March 2021. The Annual Report serves the purposes of both a Trustees’ report and a directors’ report under company law. The Trustees confirm that the Annual Report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company’s governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019).

Since the group and the Company qualify as small under section 383 of the Companies Act 2006, the Group Strategic Report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors’ Report) Regulations 2013 has been omitted. .

Objectives and activities

a, Objectives and aims for the public benefit

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The objects of the charity (the "Objects") are:-

To promote citizenship, community development, and social inclusion for the public good and the Improvement of health and social care and other relevant related public services; and

To further such other exclusively charitable purposes according to the law of England and Wales as the - Trustees in their absolute discretion from time to time determine. .

In setting these objectives, the Trustees have had due regard to public benefit guidance published by the Charity Commission, in accordance with their duty under section 17 of the Charities Act 2011.

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 31 March 2021

Objectives and activities (continued)

b. Activities Undertaken

The charity has now been established and funded for six full years. During 2020/21 the charity continued to successfully deliver services by:

  1. Engaging with the views of people about their needs and experience of local care services; 2. Establishing YVHSC as an effective organisation.

  2. Scrutinising local care services; 4. Ensuring the promotion of continuous improvement of health and social care services;

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  1. Ensuring the care services meet the long-term care needs of the people of London and reduce inequalities in care.

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 31 March 2021

Objectives and activities (continued)

Achievements and performance

a. During 2020/21 YVHSC has:

  1. Carers Lewisham (Company Number 03681548) has become established as a wholly owned subsidiary of Your Voice in Health and Social Care governed under the existing structure of YVHSC. Carers Lewisham maintains a management committee but all aspects of governance, staffing, contracts and finance are the sole responsibility of the YVHSC governance structure. The Carers Lewisham Management Committee is an advisory board to steer the strategic direction of the subsidiary organisation. Through this structure Carers Lewisham has continued to grow and expand capacity. .

  2. Through the subsidiary agreement YVHSC have further underpinned Young Carers support and sought to establish further Carers Services.

  3. YVHSC have secured existing contracts in Bromley and Ealing for a further 6 and 5 years respectively. 4. YVHSC have expanded provision to include The Hammersmith and Fulham Special Educational Needs and Disabilities Information Advice and Support Services (SENDIASS). This represents an important step into SENDIASS provision that is a statutory requirement.

  4. YVHSC have secured the Ealing Carers Support Service that is due to commence in April 2022. 6. YVHSC have successfully secured continued commissioning for a digital feedback centre to increase our overall patient feedback to approximately 5,000 experiences per Healthwatch. YVHSC have recruited a Patient Experience Manager specifically to work with this platform and gather patient experiences.

  5. YVHSC now havea significant voluntary presence with 19 volunteer roles available resulting in over 15,000 hours of volunteer input in 2020/2021. YVHSC have now incorporated a Volunteer and Training Hub to better support volunteer coordination and deliver training across the organisation.

  6. YVHSC are a partner organisation in the Government's Kickstarter programme and are rolling out participatory roles across 8 London Boroughs.

  7. YVHSC's Emerging Communities Programme, supported by volunteers, is pioneering active engagement with newer and harder to reach communities to minimise isolation and reduce inequalities in health and social care provision. This programme is being promoted throughout London

Financial review

a. Going concern

After making appropriate enquiries, the Trustees have a reasonable expectation that the Company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in the accounting policies.

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YOUR VOICEIN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 31 March 2021

b. Reserves policy

The Trustees consider that the maximum level of reserves should be approximately six months of total recurring expenditure, equating to £248,000 for 2021. In line with Charity Commission recommendations we will focus on making provisions for unrestricted reserves and ensuring the levels remain adequate to ensure the following: A. Continuity of service to the people in Hounslow, Ealing, Waltham Forest and Bromley B. Funding of the on-going business and its sustained long-term future. , C. Funding of new projects.

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In addition, there are certain underlying needs identified by the Trustees, which are explained below.

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The Trustees deem it necessary to set aside cover for the loss or reduction of statutory or other funding of specific projects and to provide for any such project that suffers accordingly. Generally, projects are funded on a two-year basis and it will be our policy to set aside reserves for where funding is not renewed. ;

The Trustees, aware of the responsibility, have taken, and will continue to take, every step available to obtain, where possible, the increased funding necessary to continue their operation or provide for closure costs. i.e. statutory redundancy payments in the case of failed or insufficient funding.

The board of Trustees will continue to monitor the levels of all reserves and reviews will be made on a quarterly basis, using, where available, the latest budget information.

As at 31 March 2021, the charity held reserves of £973,101 (2020: £11339647) of which £270,274 (2020: £436,000) related to restricted funds. Plans are in place to seek new funding streams in the coming years, which are expected to improve the charity's free reserve position.

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c. Remuneration of key management

The remuneration of management is benchmarked against other comparable organisations identified both on income and accountability; special attention is given to the organisations responsibilities as a deliverer of statutory responsibilities. In the case of the Chief Executive the salary is adjusted on previous experience and incorporates a bonus structure based on performance.

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d. Fundraising

The charity does not undertake fundraising activities

e. Risk Management

The Board has instructed the Chief Executive to conduct a review of the major risks to which the charity is exposed. A risk register has been established and will be updated annually. The key risks faced by the charity include the cessation of the Healthwatch Hounslow agreement. Where appropriate, systems or procedures have been established to mitigate the risks the charity faces. This has led to the organisation implementing a system of emergency procedures and contingency plans. Procedures are in place to ensure compliance with health and safety of staff, volunteers and clients. The Board is committed to ensuring consistent quality of delivery for all operational aspects of the charity. A key element in the management of financial risk is the continued working with an independent accounting service and the setting of the reserves policy and its regular review by the Trustee Board.

Structure, governance and management

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 31 March 2021

Structure, governance and management (continued)

a. Constitution

The charity is a charitable company limited by guarantee, and was incorporated on 11 February 2013. It is also a . registered charity and became registered with the Charity Commission on 20 November 2013.

b. Governing Document

The charitable company is controlled by its governing document, the memorandum and articles of association, adopted on 11 February 2013 and as amended by a special resolution registered at Companies House on 13 November 2013. ,

c. Responsibilities of the Board of Trustees

The Trustees (who are also directors of Your Voice in Health & Social Care ("VYHSC") for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and regulations.

Company law requires the Trustees to prepare financial statements for each financial year. Under that law the Trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.

In preparing these financial statements, the Trustees are required to:

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The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

d. Recruitment and appointment of Trustees

New Trustees are introduced to the charity by meetings with the Chair and Chief Executive where they are briefed on the workings of the charity and their responsibilities. They are then invited to attend a committee meeting as an observer.

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

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ForTrustees’the year Reportended 34(continued)March 2021

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Structure, governance and management (continued)

e. Trustee induction and training

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. Trustees are then given an induction pack that includes details on:

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 34 March 2021

Plans for future periods

Due to the financial pressures prevalent across the Health and Social Care sector YVHSC are seeking to secure contracted work programmes focused on engagement and be less reliant on spot purchase commissioned research activity, this is:

Bid for further Healthwatch contracts.

Bid for and develop the YVHSC SEND Directorate to offer greater support to Parents/Carers of children with SEND and diversify the YVHSC offer.

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Trustees’ Report (continued) For the year ended 31 March 2021

Plans for future periods (continued}

Statement of Trustees’ responsibilities

The Trustees (who are also the directors of the Company for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial. Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Group and the Company and of their incoming resources and application of resources, including their income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Group and the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Group and the Company and enable them to ensure that the financial statements comply with the _ Companies Act 2006. They are also responsible for safeguarding the assets of the Group and the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

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Approved by order of the members of the board of Trustees on
2% Bugust ZO and signed on their behalf by: .
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S Clark

{Chair of Trustees)

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YOUR VOICE IN HEALTH & SOCIAL CARE

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(A Company Limited by Guarantee)

Independent Auditors’ Report to the Members of Your Voice in Health & Social Care

Disclaimer of opinion

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We were engaged to have audited the financial statements of Your Voice in.-Health and Social Care {the 'parent charitable company’) and its subsidiaries (the ‘group’) for the year ended 31 March 2021 which comprise the Consolidated Statement of Financial Activities, the Consolidated Balance Sheet, the Company Balance Sheet, the Consolidated Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

We do not express an opinion on the accompanying financial statements of the charitable company. Because of the significance of the matter described in the basis for disclaimer of opinion section of our report, we have not been able to obtain sufficient appropriate audit evidence to provide a basis for an audit opinion on these financial statements.

Basis for disclaimer of opinion

The accounting system operated by the charitable company has not been set up to run coterminous with the accounting period and entries are made with inconsistent dates to supporting information. The accounting system-has also not been set up in such a way fo track income and expenditure by fund, nor is there any tracking of this outside of the finance system. In addition, there are a significant number of items which have been selected for testing for which there is no supporting documentation available, both in terms of incoming and outgoing resources. The inconsistencies identified, combined with the - lack of supporting information has resulted in an inability to arrive at an audit opinion on the accuracy, existence, completeness and cut off of various balances throughout the financial statements for the year ended 31 March 2021.

In addition to the disclaimer of opinion, a known material error has been identified within wages costs for the year which would have otherwise led to a modification to the audit opinion. .

Other information

Because of the significance of the matter described in the basis for disclaimer of opinion section of our report, we have been unable to form an opinion, whether based on the work undertaken in the course of the audit:

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Independent Auditors’ Report to the Members of Your Voice in Health & Social Care (continued)

Matters on which we are required to report by exception

Notwithstanding our disclaimer of an opinion on the financial statements, in the light of the knowledge and understanding of the group and its environment obtained in the course of the audit performed subject to the pervasive limitation described above, we have not identified material misstatements in the trustees’ report.

Arising from the limitation of our work referred to above:

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Responsibilities of trustees

As explained more fully In the Trustees' Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

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In preparing the financial statements, the Trustees are responsible for assessing the Group's and the parent charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the Group or the parent charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

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Our responsibility is to conduct an audit of the group's financial statements under section 151 of the Charities Act 2017 and report in accordance with the Act and relevant regulations made or having effect thereunder.

However, because of the matter described in the basis for disclaimer of opinion section of our report, we were not able to obtain sufficient appropriate audit evidence to provide a basis for an audit opinion on these financial statements.

We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements.

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YOUR VOICE IN HEALTH & SOCIAL CARE

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(A Company Limited by Guarantee)

Independent Auditors’ Report to the Members of Your Voice in Health & Social Care (continued)

Use of the audit report

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This report is made solely to the group's trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the group's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the group and the group’s trustees as a body, for our audit work, for this report, or for the opinions we have formed. .

RA OA Cana. Somat SN o0ty Awntet On ReornFor Xeinadin Audit Limited

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Sittingbourne

Date: i<15\ Lew Ww.

Xeinadin Audit Limited are eligible to act as auditors in terms of section 1212 of the Companies Act 2006.

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Consolidated Statement of financial activities (incorporating Income and expenditure account) For the year ended 31 March 2021

Unrestricted Restricted Total Total
funds funds funds funds
2021 2021 2021 2020
Note £ £ £ £
Income from:
Donations and legacies 3 1,413 955,943 957,356 1,318,002
Charitable activities 4 346,800 346,800 552,152
Investments 5 54
Otherincome 6 3,450 3,450 15,524
Total income . 4,863 1,302,743 1,307,606 1,885,732
Expenditure on:
Charitable activities ~ 7 35,245 1,475,262 1,510,507 992,555
Total expenditure 35,245 1,475,262 1,510,507 992,555
Net (expenditure)/income (30,382) (172,519) (202,901} 893,177
Transfers between funds 16 (172,519) 172,519 .
Net movement in funds (202,901) (202,901) 893,177
Reconciliation offunds:
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Total funds brought forward 697,964 436,000 1,133,964 240,787
Net movement infunds (202,901) (202,901) 893,177
Totalfundscarried forward 495,063 436,000 931,063 1,133,964

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YOUR VOICE JN HEALTH & SOCIAL CARE

{A Company Limited by Guarantee) Registered number: 08397315

Consolidated Balance Sheet Consolidated Balance Sheet
As at 31 March 2021
2021 2020
, Note £ £
Fixed asseis
Tangible assets 12 719,290 755,935
719,290 755,935
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Current assets
Debtors 13 216,912 203,674
Cash at bank and in hand 56,918 185,622
273,830 - 389,296
Creditors: amounts falling due within one
year 14 {62,057) (11,267)
Net current assets 211,773 378,029
Total assets less current liabilities 931,063 1,133,964
‘ Net assets excluding pension asset 931,063 1,133,964
Total net assets 931,063 1,133,964
Gl Dd
Charity funds
Restricted funds 16 436,000 436,000
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Unrestricted funds 16 495,063 - 697,964
Totalfunds 931,063 1,133,964

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee) Registered number: 08397315

Consolidated Balance Sheet (continued) As at 31 March 2024

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees on 2% Buspar ez and signed on their behalf by:

SClark

(Chair of Trustees)

seyCwe——,

The notes on pages 19 to 34 form part of these financial statements.

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee} Registered number: 08397315

Company Balance Sheet As at 3! March 2021

. . 2021 2020
Note £ £
Fixed assets
Tangible assets 12 1,400
1,400
Current assets
Debtors 13 170,567 61,682
Cash at bank and in hand 52,598 139,880
223,165 201,562
’ Creditors: amounts falling due within one
year 414 (41,425) (31,192)
Net current assets 181,740 170,370
Total assets less current liabilities 181,740 171,770
Net assets excluding pension asset 181,740 171,770
Total net assets 181,740 171,770
EEE eee
Charity funds
Restricted funds 16 161,617
Unrestricted funds 16 , 181,740 10,153
Totalfunds 181,740 171,770

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee) Registered number: 08397315

Company Balance Sheet (continued) As at 31 March 2021

The Company's net movement in funds for the year was £9,970 (2020 - £(69,077)).

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime. .

The financial statements. were approved and authorised for issue by the Trustees on 23 August 1022, and signed on their behalf by:

S Clark

(Chair of Trustees)

The notes on pages 19 to 34 form part of these financial statements.

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| | | |YOUR VOICE IN HEALTH & SOCIAL CARE - (A Company Limited by Guarantee)

Consolidated Statement of Cash Flows For the year ended 31 March 2021

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As restated
2021 2020
£ £
Cash flows from operating activities
Net cash used in operating activities (128,704) 944,757
Cash flows from investing activities
Dividends, interests and rents from Investments 21
Purchase oftangible fixed assets (919,182)
Net cash provided by/(used in) Investing activities (919,161)
Cash flows from financing activities
Net cash provided by financing activities
Change in cash and cash equivalents in the year (128,704) 25,596
Cash and cash equivalents atthe beginning ofthe year 185,622 160,026
Cash and cash equivalents atthe end of the year 56,918 185,622
Thenotesonpages19to34formpartofthesefinancialstatements

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Notes to the Financial Statements For the year ended 31 March 2021

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YOUR VOICE IN HEALTH & SOCIAL CARE — (A Company Limited by Guarantee)

  1. General information

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Your Voice in Health and Social Care is a charitable company limited by guarantee, registered in England and Wales. The registered and principal office is disclosed on page 1.

2. Accounting policies

2.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities _ andpreparingRepublictheirofaccountsIreland in(FRSaccordance102) (effectivewith the1 FinancialJanuary 2019),Reportingthe StandardFinancial applicableReporting inStandardthe UK : applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Your Voice in Health & Social Care meets the definition of a public benefit entity under FRS 102. : Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise

Your Voice in Health & Social Care meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated In the relevant accounting policy.

The Consolidated Statement of Financial Activities (SOFA) and Consolidated Balance Sheet consolidate the financial statements of the Company and its subsidiary undertaking. The results of the subsidiary are consolidated on a line by line basis.

The Company has taken advantage of the exemption allowed under section 408 of the Companies Act .2006 and has not presented its own Statement of Financial Activities in these financial statements. 2.2 Income

All income is recognised once the Company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably. "Grants are included in the Consolidated Statement of Financial Activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance Sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income Is received, the income is accrued.

| Income tax recoverable in relation to investment income is recognised at the time the Investment income is receivable.

Other income Is recognised in the period in which it is receivable and to the extent the goods have been provided or on completion of the service.

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2.3 Expenditure

, Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are ) not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use.

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YOUR VOICE IN HEALTH & SOCIAL CARE

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* (ACompany Limited by Guarantee)
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Notes to the Financial Statements For the year ended 31 March 2021

2. Accounting policies (continued)

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2.3 Expenditure (continued)

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Group's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

2.4 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Group; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

2.5 Tangible fixed assets and depreciation

Tangible fixed assets costing ENIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible ‘fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost. ;

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, .

Depreciation is provided on the following bases:

Fixtures and fittings * straight line over 2 years Computer equipment - straight line over 2 years . , and other debtors are recognised at the settlement amount after any trade discount offered. are valued at the amount prepaid net of any trade discounts due. bank and in hand bank and in hand includes cash and short-term highly liquid investments with a short maturity months or less from the date of acquisition or opening of the deposit or similar account. |

2.6 Debtors

Debtors , Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.7 Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

2.8 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of a-past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

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Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those ~ * amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Consolidated Statement of Financial Activities as a finance cost.

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YOUR VOICE IN HEALTH & SOCIAL CARE {A Company Limited by Guarantee)

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Notes to the Financial Statements For the year ended 31 March 2021

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2. Accounting policies (continued)

2.9 Financial instruments

The Group only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their seWement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

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2.10 Pensions

The Group operates a defined contribution pension scheme and the pension charge represents the amounts payable by the Group to the fund in respect of the year.

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2.11 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Group and which have not been designated for other purposes.

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Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Group for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income, gains and losses are allocated to the appropriate fund.

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| YOUR VOICE VOICE IN HEALTH & SOCIAL HEALTH & SOCIAL & SOCIAL SOCIAL | (A Company Company Limited by Guarantee) ‘ : | Notes to the Financial Statements | For the year ended 31 March 2021 | . 3. Income from donations and legacies

YOUR VOICE VOICE IN HEALTH & SOCIAL HEALTH & SOCIAL & SOCIAL SOCIAL CARE (A Company Company Limited by Guarantee)

Unrestricted Restricted Total Total
funds funds funds funds
2021 2021 2021 2020
£ £ £ £
Donations 1,413 . 1,413 821,059
Grants 955,943 955,943 496,943
1,413 955,943 957,356 1,318,002'
Total2020 735,421 582,581 1,318,002
4, Income from charitable activities
Restricted Total Total
funds funds funds.
2021 2021 2020
£ £ £
; Incomefrom charitable activities -Adult ; 328,102 328,102 222,441
Clinical Commissioning Group income 13,698 13,698 91,465
Other charitable income 5,000 5,000 238,246
346,800 346,800 552,152
Ee
5. Investment income
Unrestricted
funds		 Total
funds		 Total
funds
: 2021 2021 2020
£ £ £
Bankinterest 54

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_ a 8

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' TTT

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| | |

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Notes to the Financial Statements For the year ended 31 March 2021

6. Other incoming resources

Unrestricted
funds		 Total
funds		 Total
funds
2021
£		 2021
£		 2020
£
Other operating income 3,450 3,450 5,550
Hire of facilities 9,974
3,450 3,450 15,524.
Analysis ofexpenditure on charitable activities
Summary by fund type
Unrestricted
funds		 Restricted
funds		 Total
funds		 Total
funds
2021 2021 2021 2020
£ £ £ £
Adult 35,245 1,475,137 1,510,382 983,414
Children andYoung People Services 125 125 9,141
35,245 1,475,262 1,510,507 992,555
Total2020 63,159 929,396 992,555
)

  1. Analysis of expenditure on charitable activities

  2. Analysis of expenditure by activities

Activities
undertaken
directly		 Support
costs		 Total
funds		 Total
funds
2021 2021 2021 2020
Ok £ £ £
Adult 1,252,867 257,515 1,510,382 983,414
Children andYoung People Services 125 125 9,141
1,252,992 257,515 1,510,507 992,555
Total2020 767,881 224,674 992,555

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YOUR VOICE IN HEALTH & SOCIAL CARE

‘

(A Company Limited by Guarantee)

Notes to the Financial Statements

For the year ended 31 March 2021 :

8. Analysis of expenditure by activities (continued)

Analysis of direct costs

.

; Children .
and Young
Adult People
Services		 Total
funds		 Total
funds
2021 2021 2021 2020
£ £ £ £
Staff costs 1,227,922 1,227,922 725,834
Carers Fees 6,094
Respite Costs 7,853
Exercise Classes 152
Volunteer Costs 792 792 9,929
Consultancy 2,820 2,820 ‘4,197
Insurance , 637
Transportation 2,107 2,107 5,449
Project Supplies 1,770
Don't Tone Alone 7,683 7,683 4,471
Staff Training 9,177 9,177 211
Other direct costs 2,366 125 2,491 7,284
1,252,867 125 1,252,992 767,881
Total2020 758,740 9,141 767,881

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

| |

Notes to the Financial Statements For the year ended 31 March 2021

8. Analysis of expenditure by activities (continued)

Analysis of support costs

Total Total
Adult funds - funds
2021 2021 2020
£ £ £
Depreciation 36,645 36,645 3,166
Marketing 59 59 4,752
Newsletter 8,754 8,754 6,102
Winter resilience . 5,000
Training 3,723 3,723 3,426
Consulting 1,245 1,245 1,090
DBS costs 495 495 1,670
Rent and rates 42,608 42,608 48,359
Travel costs 5,084 5,084 10,924
Office costs 15,826 15,826 23,362
Telephone 9,586 9,586 4,974
) Postage, printing and stationery 13,477 13,477 17,108
Legaland professional 5,800 5,800 13,844
ITTF 23,427 23,427 16,733
Recruitment 1,681 1,681 6,925
Website costs 18,938 18,938 16,521
Computer software and maintenance 11,987 11,987 6,998
Insurance 908
Hounslowfeedback centre : 10,272 10,272 5,136
Ealing DFC 362 362 12,094
Bank charges 37,386 37,386 9,515
Governance costs 10,160 10,160 6,067
257,515 257,515 224,674
9. Auditors’ remuneration
; 2021 2020
£ £
Fees payable totheCompany's auditor forthe audit ofthe Company's
annual accounts 4,650 4,680
Fees payable totheCompany's auditor in respect of: ;
All non-audit services notincludedabove 750
OO

Page 25

YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee) ;

;

Notes to the Financial Statements For the year ended 31 March 2021

) 10. Staff costs

||||
.||Group
Group
Company
Company| |---|---|---|---|---| |||||2021
2020
2021
2020| |||
.
£
£
£
£|||| |||
Wages and salaries
1,140,454
667,756
757,354
607,541|||| ||||Social security costs||56,596
30,032
56,596
30,032| |||Contribution to defined contribution pension||| |||schemes||30,872
28,046
20,964
28,046| |||||SS| |||:||1,227,922
725,834
834,914
665,679| |||The average number ofpersons employed|by|the Company during the year was as follows:| ||||,|| |.||||Group
Group
Company
Company|

,
Group Group Company Company
2021 2020 2021 2020
No. No. No. No.
Administrative and operational staff 48 53 38 36

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

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|
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|

Group ' Group “2024 2020 No. No. In the band £80,001 £90,000 1

Key management personnel consist of the Trustees and Chief Executive. The emoluments paid to key management for the year totalled £90,103 (2019: £71,680).

11. Trustees’ remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2020 - ENIL).

.

.

During the year ended 31 March 2021, no Trustee expenses have been incurred (2020 - ENIL).

Page 26

.

YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Notes to the Financial Statements For the year ended 31 March 2021

{2. Tangible fixed assets

Tangible fixed assets assets .
.
. Group ;
Long-term
leasehold Fixtures and Computer :
property fittings equipment Total
£ £ £ £
Cost or valuation
At 1 April 2020 775,956 140,476 19,455 935,887
’
At 31 March 2021 775,956 140,476 19,455 935,887
Depreciation
At1 April 2020 . 31,038 130,859 18,055 179,952
Charge for the year 31,038 4,207 _ 1,400 36,645
At 31 March 2021 62,076 135,066 19,455 216,597
Net book value
At 31 March 2021 ; 713,880 5,410 719,290
At31March2020 744,918 9,617 1,400 755,935

Page 27

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| | |

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YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee) ,

,

Notes to the Financial Statements For the year ended 31 March 2021

12. Tangible fixed assets (continued}

.

.

Company
Fixtures and Computer
fittings equipment Total
£ £ £
Cost or valuation
At1 April 2020 50 19,455 19,505
At 31 March 2021 50 19,455 19,505
Depreciation
At 1 April 2020
Chargefortheyear		 50 18,055
1,400		 18,105
1,400
At31March2021 50 19,455 19,505
Net book value
At 31 March 2021 ,
IEE Ee Leal
.
At 31 March 2020 1,400 1,400
—eeee eG”: Oe
13. Debtors
Group Group Company Company
2021 2020 2021 2020
£ £ £ £
Due within one year .
Trade debtors 216,912 75,819 170,567 60,282
Otherdebtors 126,455
Prepayments and accrued income 1,400 1,400
216,912 203,674 170,567 61,682

)

)

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YOUR VOICE iN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Notes to the Financial Statements Forthe year ended 31 March 2021

14. Creditors: Amounts falling due within one year

|

.

Group Group Company Company
2021 2020 2021 2020
J&£ £ £ £
Bank overdrafts 16,055
Trade creditors (6) (39,006)
Other taxation and social security 18,450 11,546 18,450 11,499
‘Other creditors 2,982 3,534 2,982 3,193
Accruals and deferred income 40,631 19,138 49,993 16,500
62,057 11,267 41,425 31,192
15. Financial instruments
Group Group Company Company
2021
£		 2020
£		 2021
£		 2020
£
Financial assets ;
Financial assets measured at fair value.
throughincomeandexpenditure 56,918 185,622 52,598 139,880

Financial assets measured at fair value through income and expenditure comprise trade and other debtors.

.

"

Page 29

.

YOUR VOICE IN HEALTH & SOCIAL CARE (A Company Limited by Guarantee)

Notes to the Financial Statements

;

.

;

16. Statement of funds

For the year ended 31 March 2021

Statement of funds - current year

‘

‘

Balance al
Balance at 1 Transfers 31 March
April 2020 Income Expenditure in/out 2021
£ £ £ £ £
Unrestricted funds
General fund 697,964 4,863 (35,245) (172,519) 495,063
Restricted funds
Restricted funds 1,302,743 (1,475,262) 172,519
Healthwatch Hounslow 233,622 233,622
Healthwatch Ealing 21,636 21,636
Healthwatch Waltham Forest 18,338 18,338
Healthwatch Bromley 8,102 8,102
Training and Research 2,110 2,110
Other income 1,773 . 1,TT3
Clinical Commissioning Groups
(CCG) 150,419 150,419
436,000 1,302,743 (1,475,262) 172,519 436,000
Totaloffunds 1,133,964 1,307,606 (1,510,507) 931,063

.

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

Noles to the Financial Statements For the year ended 31 March 2021

16. Statement of funds (continued)

Statement of funds - prior year

|

;

;
Balance al
Balance at 31 March
1 April2019 Income Expenditure 2020
£ £ £ £
Unrestricted funds
General fund 10,124 750,999 (63,159) 697,964
;
Restricted funds
Restricted funds 28,285 1,134,733 (929,396) 233,622
Healthwatch Hounslow 21,636 21,636
Healthwatch Ealing 18,338 18,338
Healthwatch Waltham Forest 8,102 8,102
Healthwatch Bromley 2,110 2,110
Training and Research 1,773 1,773
Other income 150,419 150,419
230,663 1,134,733 (929,396) 436,000
Totaloffunds 240,787 1,885,732 (992,555) 1,133,964

:

----- Start of picture text -----
,
----- End of picture text -----

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YOUR VOICE IN HEALTH & SOCIAL CARE

,

{A Company Limited by Guarantee)

Notes to the Financial Statements For the year ended 31 March 2021 .

16, Statement of funds (continued)

.

'

Healthwatch Hounslow - Funds received from London Borough of Hounslow (LBH) to deliver Healthwatch Hounslow, under a service agreement for the period from 1 April 2017 to 31 March 2022.

Healthwatch Ealing

Funds received from London Borough of Ealing (LBE) to deliver Healthwatch Ealing, under a service agreement for the period from 1 April 2017 to 31 March 2022.

Healthwatch Waltham Forest

Funds received from London Borough of Waltham Forest (LBWF) io deliver Healthwatch Waltham Forest and Advocacy service, under a service agreement for the period from 1 April 2017 to 30 June 2022.

Training and research

Funds received for a single piece of research from Ealing CCG and to provide training and engagement events.

Clinical Commissioning Groups {CCG}

CCG's have moved towards funding activities predominantly focused on engagement. These have included funding for digital feedback of patient experience, winter resilience education and training; Selfcare and = prevention including social prescribing and expanded enter and _ view.

17. Summary of funds

Summary of funds :
Summary offunds - current year
Balance at
Balance at 1 Transfers 31 March
April 2020 Income Expenditure in/out 2021
£ £ £ £ £
General funds 697,964 4,863 (35,245) (172,519) 495,063
Restricted funds 436,000 1,302,743 (1,475,262) 172,519 436,000
1,133,964 1,307,606 (1,510,507) 931,063
,
Summary offunds - prior year
Balance at
Balance al 31 March
1 April2019 Income Expenditure 2020
£ £ £ £
General funds 10,124 750,999 (63,159) 697,964
Restricted funds 230,663 1,134,733 (929,396) 436,000
240,787 1,885,732 (992,555) 1,133,964

Page 32

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:

;

YOUR VOICE IN HEALTH & SOCIAL CARE {A Company Limited by Guarantee)

Notes to the Financial Statements For the year ended 31 March 2021

18. Analysis of net assets between funds

Analysis of net assets between funds - current year

----- Start of picture text -----
||||||||| |---|---|---|---|---|---|---|---| |Unrestricted|Restricted|Total| |funds|funds|funds| |2021|2021|2021| |£|£|£| |Tangible|fixed|assets|719,290|719,290| |Current|assets|(162,170)|436,000|273,830| |Creditors|due|within one|year|(62,057)|(62,057)| |Total|495,063|436,000|931,063| |.|ee|ee| |Analysis|of net|assets|between|funds|-|prior|year| |Unrestricted|Restricted|Total| |funds|funds|funds| |2020|2020|2020| |£|£.|£| |Tangible|fixed|assets|592,090|163,845|755,935| |Current assets|117,141|272,155|389,296| |Creditors|due|within one year|(11,267)|(11,267)| |Total|697,964|436,000|1,133,964|

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19. Reconciliation of net movement in funds to net cash flow from operating activities

----- Start of picture text -----
||||||||||| |---|---|---|---|---|---|---|---|---|---| |Group| |Group|_|As restated| |2021|2020| |;|£|£| |Net|income/expenditure|for|the|year|(as|per|Statement|of|Financial| |Activities)|(202,901)|893,177| |Adjustments|for:| |Depreciation|charges|36,645|165,013| |Dividends,|interests and|rents from|investments|(21)| |Increase|in|debtors|(13,238)|(92,155)| |Increase/(decrease)|in|creditors|50,790|(21,257)| |Net cash|provided|by/(used|in) operating|activities|(128,704)|944,757|

----- End of picture text -----

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Page 33

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YOUR VOICE IN HEALTH & SOCIAL CARE

(A Company Limited by Guarantee)

.

Notes to the Financial Statements For the year ended 31 March 2021

  1. Analysis of cash and cash equivalents

----- Start of picture text -----
|||||||| |---|---|---|---|---|---|---| |.|Group| |Group|As|restated| |2021|2020| |.|£|£| |Cash|in|hand|56,918|185,622| |Total|cash|and|cash|equivalents|56,918|185,622| |)| |21.|Analysis|of changes changes|In|net debt debt|

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----- Start of picture text -----
|||||||||| |---|---|---|---|---|---|---|---|---| |)| |Analysis|of changes changes|In|net debt debt| |At‘|April|At|31|March| |2020|Cash|flows|2021| |¢|£|£| |Cash|at|bank|and|in|hand|185,622|(128,704)|56,918| |Bank|overdrafts|repayable|on demand|(16,055)|16,055| |169,567|(112,649)|56,918| |Le|—~e|Te|

----- End of picture text -----

  1. Pension commitments

' The company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension cost charge represents contributions payable by the company to the fund and amounted to £34,811 (2020 - £28,046), amounts totalling £1,193 (2020: £1,193) were payable to the fund at the balance sheet date and are included in creditors.

23. Members’ liability

Each member of the charitable company undertakes to contribute to the assets of the company in the event of it being wound up while he/she Is a member, or within one year after he/she ceases to be a member,he/she ceasessuch amountto be a member.as may be required, not exceeding £1 for the, debts and liabilities contracted before Related party transactions .

24, Related party transactions

No related party transactions have been identified in the year.

Page 34