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2026-03-31-accounts

Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Report and financial statements for the year ended 31 March 2026

Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Charity Information

Charity registration number 1154321
CIO number CE001305
Address West Wing First Floor
The Maylands Building
200 Maylands Avenue
Hemel Hempstead
HP2 7TG
Trustees Stephen Harriott
Sue Threader
Nicki Alvey
Shahad Choudhury
Paula Quigley
Nicky Wharton (appointed 27thFebruary 2026)
David Cox (resigned 4thApril 2025)
Martin Blakey (resigned 7thNovember 2025)
Bankers NATIONAL WESTMINSTER BANK plc
250 Bishopsgate
London
EC2M 4AA
Solicitors Trowers and Hamlins
3 Bunhill Row
London
EC1Y 8YZ
Independent examiner Gareth Norris FCA
Saffery LLP
Westpoint
Peterborough Business Park
Lynch Wood
Peterborough
PE2 6FZ

Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Content

Page
Trustees’ report 1 - 6
Independent examiner’s report 7 - 8
Statement of financial activities 9
Statement of financial position 10
Notes to the financial statements 11 - 14

Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

The Trustees present their report together with the unaudited financial statements for the year ended 31 March 2026.

Reference and administrative information

The name of the charity is The TDS Charitable Foundation.

The charity is a Charitable Incorporated Organisation. The charity is governed by the CIO – Foundation registered 23 October 2013.

Please refer to the charity information page for the registration numbers, address of the principal office and the names of Trustees who served during the year.

Structure, governance and management

The TDS Charitable Foundation exists to raise standards in the private rented sector (mainly through the promotion of education in rights and responsibilities of landlords and tenants) and to promote the wider use of Alternative Dispute Resolution mechanisms to deal with tenant and landlord disputes.

The Foundation’s objects are:

For the purpose of the above objects the relief of those in need means those who are in need as a result of one or more of the following factors: unemployment; financial hardship; youth or old age; ill health (physical or mental); substance abuse or dependency including alcohol and drugs; discrimination on the grounds of sex, race, disability, ethnic origin, religion, belief, creed or sexual orientation or being transgender; poor educational or skills attainment; people who are homeless or potentially at risk of homelessness; crime - either as a victim of crime or as an offender rehabilitating into society.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

Recruitment and appointment of Trustees

Up to three of the Trustees are appointed by The Dispute Service Limited while the remaining trustees are appointed as independent trustees by the Board. The maximum size of the Board is nine Trustees and Trustees are appointed on three-year terms of office.

Training of Trustees

The Trustees are updated on new legislation on an on-going basis.

Organisational structure

The Trustees are responsible for the strategic direction and policy of the charity and meet up to three times a year to discuss these, to review grant applications and award grants.

The Charity receives the benefits of administrative support from The Dispute Service Limited. This is provided free of charge, but the Charity is required to meet the costs of operating its website, its bank accounts and other miscellaneous expenses. The Charity does not employ any staff directly.

Risk management

The Trustees review the major risks to which the Charity is exposed. A risk register has been established and is reviewed periodically.

Grant Making Policy

Up until 2022 almost all projects were funded by the Charity through inviting organisations to submit grant applications to meet specified themes for the year as outlined by the Foundation. However, it has now moved to a commissioning model, funding fewer projects with the aim of these having a greater reach and impact and which are developed based on research and evidence. Proposed projects are discussed at Board meetings where a decision is reached on whether the projects comply with the requirements and objectives of The TDS Charitable Foundation and whether there are adequate funds to fund the project.

Restrictions on grants

The Trustees have agreed a number of restrictions as to what bids can be awarded a grant. Specifically, The TDS Charitable Foundation will not meet:

Public benefit

The Trustees keep the objectives of the Foundation under review and in undertaking this exercise have considered the Charity Commission’s guidance on public benefit.

The grant giving work of the Charitable Foundation has been used by Trustees to meet the public benefit in terms of assisting landlords and tenants through education to be better informed about their respective rights and responsibilities as well as the relief of those in need through research and supporting the overcoming of barriers to good quality housing in the private rented sector.

Achievements and performance

The Trustees have met three times throughout the year in person. The Foundation has altered how its funding is granted, by reducing the number of funded projects and focusing on larger projects in the private rented sector that are informed based on research and evidence.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

Existing project development

Voice of the Tenant: During 2025/26, the Foundation continued delivery of the Voice of the Tenant survey programme, completing Wave 5 and publishing the report in June 2025, providing another year of comparable data to track changes in tenant experience over time. The survey included a particular focus on energy efficiency in the private rented sector and has been actively disseminated to policymakers, the press and stakeholders to inform debate linked to the Renters’ Rights Act. Work has also progressed to review and refine survey questions to ensure they capture the impact of legislative changes over time, with planning underway for the next wave of the research in 2026.

Voice of the Landlord survey: In parallel, the Foundation progressed the Voice of the Landlord survey, launching and completing Wave 2 during 2025, with the report published in summer 2025. The survey complements the tenant research by capturing landlord perspectives, including on energy efficiency and regulatory change, and has formed part of the Foundation’s wider evidence base to inform policy engagement and sector discussions. As with the tenant survey, work has continued to ensure the research remains aligned with emerging legislation, including incorporating questions relating to the Renters’ Rights Act and exploring new thematic areas for future waves.

Deep dive study: The Foundation completed and published its first deep dive qualitative research study in May 2025, based on interviews with 47 tenants exploring barriers to resolving tenancy issues and accessing redress. The findings highlighted challenges in navigating information and support systems and were shared with policymakers, including through briefings to inform the Renters’ Rights Bill. During the year, a further deep dive study was initiated focusing on low uptake of energy efficiency advice and funding in the private rented sector, with interviews undertaken with tenants, landlords and stakeholders and publication scheduled for summer of 2026.

Refugee Rent Deposit Scheme: The Refugee Rent Deposit Scheme, delivered in partnership with Beam and other stakeholders, continued throughout 2025/26 with a focus on both tenancy outcomes and education. During the year, programme delivery improved following agreed changes to targets and conditions, and by late 2025 the scheme had supported 93 participants and allocated 30 tenancy deposits, with 30 households successfully housed. The Foundation’s funding supported landlord engagement activity, education campaigns and information resources for both tenants and landlords. While early delivery faced challenges around landlord participation and affordability barriers, the project has progressed against its key indicators and remains under ongoing review to ensure delivery targets are met.

CRISIS: The Foundation’s three-year partnership with Crisis continued into its second year during 2025/26, supporting specialist housing access roles and a Housing Innovation Fund aimed at improving access to the private rented sector for people experiencing homelessness. Year one of delivery demonstrated positive outcomes, with individuals supported into private tenancies and increased landlord engagement, alongside the introduction of policy and practice bulletins and strengthened data collection. During the year, the focus of the Innovation Fund evolved towards testing rent guarantee insurance products for landlords, reflecting learning that financial risk remains a key barrier to landlord participation. The partnership has also contributed to wider policy engagement, including work on Local Housing Allowance and the Renters’ Rights Act.

DENS project: The DENS partnership, a locally focused programme to improve access to and sustainment of private rented sector tenancies in Dacorum, was formally approved and commenced in 2025/26. During the year, project infrastructure and staffing were established, including recruitment of delivery roles and engagement with local landlords and partners. Early activity has focused on setting up referral pathways, promoting the project through local forums, and building landlord relationships in advance of full delivery. By early 2026, the project had formally launched

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

with delivery activity beginning, with further impact reporting scheduled for subsequent board review

Policy impact

During 2025/26, the Foundation’s research programme had a clear and demonstrable impact on housing policy discussions, particularly in informing the development and debate surrounding the Renters’ Rights Act. Findings from the Voice of the Tenant and Voice of the Landlord surveys, together with the deep dive study on barriers to dispute resolution, were actively disseminated to policymakers, including through targeted briefings to Peers ahead of Parliamentary debates on the Bill. The research provided evidence on tenant awareness of rights, access to redress, and systemlevel barriers, which were directly positioned to inform proposed reforms to the redress landscape. This work was complemented by ongoing engagement with government departments, including discussions with MHCLG officials to ensure alignment between the Foundation’s survey programme and wider government-commissioned research on private rented sector reform. The research outputs also supported broader parliamentary and policy engagement activity, including contributions to select committee discussions and external briefings, helping to position the Foundation as a credible, evidence-based source for informing policy and practice during a period of significant legislative change in the private rented sector.

During 2025/26, the Foundation also worked with Crisis to contribute to policy discussions on private rented sector affordability, particularly in relation to Local Housing Allowance (LHA). This included joint engagement activity drawing on insights from the Foundation’s research programme, with survey findings informing a shared policy position on affordability pressures in the private rented sector. The organisations collaborated on policy development and stakeholder engagement, including a roundtable with Minister Stephen Timms and sector stakeholders to discuss the case for unfreezing LHA rates. This work has helped to position both organisations as contributors to ongoing government discussions on welfare reform and housing affordability, complementing wider legislative activity associated with the Renters’ Rights Act.

New Projects

During 2025-2026 the TDS Charitable Foundation awarded grants to a total of 1 new project in the sum of £173,833. This commenced during 2025-2026 and will continue to be paid out in future years.

Bid Total Amount
Awarded and
recognised as cost in
period
Cash Spent Amount Carried
forward
DENS £173,833 £75,495 £98,338
Total £173,833 £75,495 £98,338

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

On-going Projects

Bid Brought
forward
Additions Cancelled Cash spent Carried
forward
Voice of Tenant Survey Wave
4 Voice of the Landlord Survey
Wave 1
£24,282 £17,154 - £24,282 £17,154
“MyHousingIssue”Gateway £4,240 - - £684 £3,556
Refugee Tenancy Deposit
Initiative
£20,000 - - £10,000 £10,000
CRISIS £604,647 £620,099 £604,647 £620,099
Total £653,169 £637,253 - £639,613 £650,809

Financial review

The Trustees have reviewed the financial statements of The TDS Charitable Foundation and confirm that these give a true and fair view of the financial transactions and position of The TDS Charitable foundation for the period ended 31 March 2026 and contain no misleading, or incorrect transactions.

Principal funding sources

The TDS Charitable Foundation received funding of £360,000 from The Dispute Service Limited in the year to 31 March 2026. It is anticipated that The Dispute Service Limited will continue to fund the Charitable Foundation into the future. Trustees will also seek additional sources of funding where opportunities allow. However, given the uncertainties of future funding streams the Trustees will continue to limit the allocation of monies to projects to ensure that all grants are fully cash backed at the time the award is made and these allocations are carried forward in the accounts until the last grant tranche is paid. Appropriate break clauses are inserted into grant agreements in order to terminate projects if the Charitable Foundation is unable to finance future years of projects.

Reserves policy

The Board considers that its objective is to spend its income on grants so that it aims to retain a nominal reserve of £10,000 at any one time to meet its on-going expenses. The charity is currently holding £910,827 in cash but it has commitments of £650,809 in respect of projects where it has agreed to support but not yet expended the full sum awarded.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Trustees’ report Year ended 31 March 2026

Statement of Trustees’ responsibilities

The trustees are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations.

The Charities Act 2011 requires the trustees to prepare financial statements for each financial year. The trustees have to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland. The trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charity for that period. In preparing these financial statements, the trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity’s transactions and disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the trust deed. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

ON BEHALF OF THE TRUSTEES

Paula Quigley Trustee

Date: 21 July 2026

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Independent examiner’s report Year ended 31 March 2026

Independent examiner’s report to the trustees of The TDS Charitable Foundation

I report to the trustees on my examination of the accounts of The TDS Charitable Foundation (the Charity) for the year ended 31 March 2026.

Respective Responsibilities of trustees and examiner

As the charity trustees you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 (‘the 2011 Act’).

Having satisfied myself that the accounts of the Charity are not required to be audited under Part 8 of the 2011 Act, I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Basis of independent examiner’s report

My examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below.

Independent examiner’s statement

Since the Charity’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of The Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

  1. accounting records were not kept in respect of the Trust as required by section 130 of the 2011 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a ‘true and fair view which is not a matter considered as part of an independent examination.

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommend Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Independent examiner’s report Year ended 31 March 2026

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Gareth Norris FCA Saffery LLP

Chartered Accountants Registered Auditors

21 July 2026

Westpoint, Peterborough Business Park Lynch Wood Peterborough PE2 6FZ

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Statement of financial activities Year ended 31 March 2026

2026 2025
Unrestricted Unrestricted
funds funds
Notes £ £
Income from:
Donations 8 379,295 456,748
Investment income 2 14,887 12,272
Total income 394,182 469,020
Expenditure on:
Charitable activities:
Grants payable 3 793,932 626,668
Other costs 3 20,417 44,229
Total expenditure 814,349 670,897
Net income/(expenditure) (420,167) (201,877)
Net movement in funds (420,167) (201,877)
Reconciliation of funds
Total funds brought forward 579,455 781,332
Total funds carried forward 10 159,288 579,455

There are no recognised gains or losses other than those included above. The results shown above relate to continuing activities.

The income and expenditure are measured under the historical cost convention.

The notes on pages 11 to 14 form part of these financial statements.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Statement of financial position As at 31 March 2026


Notes
Current assets
Debtors
5
Cash at bank and in hand
Total current assets
Creditors: amounts falling
due
within one year
6
Net current assets
Total net assets
Funds
Total funds
9&10
2026
£
103
910,828
910,931
(751,643)

£
159,288
159,288
159,288
2025
£
646
1,238,726
1,239,372
(659,917)
£
579,455
579,455
579,455

The financial statements were approved by the Board of Trustees on and were signed on 21 July 2026 its behalf by:

Paula Quigley Trustee

The notes on pages 11 - 14 form part of these financial statements.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

Notes to the financial statements For the year ended 31 March 2026

The TDS Charitable Foundation

1. Accounting policies

1.1 Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention and in accordance with applicable United Kingdom Accounting Standards.

The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) (Charities SORP FRS102), the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS102) and the Charities Act 2011.

The charity is a public benefit entity as defined by FRS 102.

The financial statements are presented in Sterling (£).

For charity details see charity information page.

The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows:

Debtors

Trade and other debtors are recognised at the settlement amount due. Prepayments are valued at the amount prepaid net of any trade discounts.

Cash and cash equivalents

Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors

Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are recognised at their settlement amount after allowing for any trade discounts due.

Grants only become payable when grantees reach certain milestones. Amounts are only recognised as liabilities once a milestone is reached and the amount becomes payable.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Notes to the financial statements For the year ended 31 March 2026

1.2 Incoming resources

Donations

All monetary donations are included in full in the Statement of Financial Activities when receivable, provided that there are no donor-imposed restrictions as to the timing of the related expenditure, in which case recognition is deferred until the pre-condition has been met.

1.3 Resources expended

Raising funds

Expenditure incurred directly in the effort to generate funds which are then applied to the charity’s work.

Classification of expenditure

Expenditure, which is charged on an accruals basis, is allocated between expenditure incurred directly for the furtherance of the charity’s objectives including support costs and management, and governance and administration costs of the charity.

All expenditure is shown gross, inclusive of unrecoverable VAT, and has been classified under headings that aggregate all costs related to the specific activity.

1.4 Fund accounting

Unrestricted funds are fees and other incoming resources received or generated for expenditure on the general objectives of the charity and which have not been designated for other purposes. All of The TDS Charitable Foundation’s funds have to date been unrestricted.

1.5 Key sources of judgement and estimation uncertainty

In preparing the financial statements, the trustees have made no significant judgements or estimates that would have a significant impact on any of the amounts as currently reported.

1.6 Going concern

The charity's financial statements have been prepared on a going concern basis. Donations from The Dispute Service Limited are expected to continue into the foreseeable future, and there are sufficient reserves held for the charity to continue in existence for at least 12 months from date of signing these financial statements.

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Notes to the financial statements For the year ended 31 March 2026

2. Investment income

3.

2026
£
Interest received
14,887
14,887
nalysis of expenditure on charitable activities
Charitable
Activities
£
Grants payable
793,932
Independent examination fees
-
Other
-
Total resources expanded
793,932
2025
£
12,272
12,272
Support
Cost
£
-
1,851
18,566
20,417
Total
2026
£
793932
1,851
18,566
814,349
Total
2025
£
626,668
1,235
42,994
670,897

Analysis of expenditure on charitable activities

All other support costs relate to the running of the charity.

All grants payable were paid to institutions. For full details of grants payable refer to page 3 - 5 of the Trustees’ Report.

4. Payments to trustees

No Trustee or person with a family or business connection with a Trustee received remuneration (2025: £nil) or any expenses (2025: £nil) in the year, or indirectly, from the charity.

5.

6.

Debtors and prepayments
Debtors
Prepayments
All debtors in 2025 and 2026 related to unrestricted funds
Creditors: amounts falling due within one year
Creditors
Accruals
2026
£
-
103
103
2026
£
3,556
748,087
751,643
2025
£
558
88
646
2025
£
9,713
650,204
659,917

All creditors in 2025 and 2026 related to unrestricted funds

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Docusign Envelope ID: 542CDEC1-7342-8ADC-833D-26F52BB7E3DB

The TDS Charitable Foundation

Notes to the financial statements For the year ended 31 March 2026

7. Employees

The charity has no employees (2025: Nil). No staff received benefits of £60,000 or more.

8. Related party transactions

The Dispute Service Limited is a substantial donor to The TDS Charitable Foundation. During the year they donated £379,935 (2025: £456,748).

Two trustees (Nicky Wharton and Stephen Harriott) of The TDS Charitable Foundation are also key management personnel of The Dispute Service Limited.

No remuneration was paid to any of the trustees (2024: None).

No (2025: £207) costs were reimbursed to a trustee.

Despite being related parties, The TDS Charitable Foundation is operated as a separate charity and The Dispute Service Limited does not control the charity.

Neither the Trustee nor any other persons related to the charity had any personal interest in any contract or transaction entered into by the charity during the year (2025: None).

During the year The TDS Charitable Foundation did not pay any monies in relation to staff recharge costs to The Dispute Service Limited (2025: £8,859).

At year end, The TDS Charitable Foundation owed no balance to The Dispute Service Limited (2025: 5,473).

9. Analysis of net assets between funds

Current assets
Current liabilities
unds reconciliation
nrestricted Funds
Funds brought forward
Net incoming/ (outgoing) resources
Funds at 31 March 2026
2026
£
910,931
(751,643)
159,288
2026
£
579,455
(420,167)
159,288
2025
£
1,239,373
(659,917)
579,456
2025
£
781,332
(201,877)
579,455

10. Funds reconciliation

Unrestricted Funds

Reserves are held to fund projects the charity has agreed to support but has not yet expended the full sum awarded.

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