Phoenix Health and Wellbeing
Charity number 1154273
Annual Report and Financial Statements
for the year ended 31 March 2025
Phoenix Health and Wellbeing
Annual Report and Financial Statements for the year ended 31 March 2025
| Contents | Page |
|---|---|
| Trustees' report | 2 to 5 |
| Examiner's report | 6 |
| Receipts and payments account | 7 |
| Statement of assets and liabilities | 8 |
| Notes to the accounts | 9 to 10 |
Prepared by West Yorkshire Community Accountancy Service CIO
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Phoenix Health and Wellbeing
Trustees' report for the year ended 31 March 2025
Reference and administrative details of the charity, its trustees and advisors
The trustees during the financial year and up to and including the date the report was approved were: Name Position Dates
Position Dates David Aspland Chair Helen Kemp Andy Hewitt Rachel Dixon Michael Hall Helen Matthews Alison Grant
Resigned 1 August 2024
Appointed 9 January 2025
Charity number
1154273
Registered in England and Wales
Registered and principal address
Bankers
Lower Ground Floor CAF Bank Limited 30 Park Place 25 Kings Hill Avenue Leeds Kings Hill, LS1 2SP West Malling, Kent ME19 4JQ
Independent examiner
Rhys North ACA West Yorkshire Community Accountancy Service CIO Stringer House 34 Lupton Street Leeds LS10 2QW
Structure, governance and management
The charity is a Charitable Incorporated Organisation (CIO) foundation formed on 18 October 2013 and amended on 7 September 2023 and is governed by a constitution.
Method of recruitment and appointment of trustees
Every trustee must be appointed for a term of three years by a resolution passed at a properly convened meeting of the charity's trustees.
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Phoenix Health and Wellbeing Trustees' report (continued) for the year ended 31 March 2025
Objectives and activities
The charity's objects
The object of the CIO is to support the needs of those persons affected by mental, emotional or physical health issues in the interest of promoting their good health and wellbeing. This support will be in the form of talking and complementary therapies and by providing information and support. Phoenix Health and Wellbeing will also provide information and training to members of such professions and organisations as are also concerned with the support of persons with mental, emotional or physical health issues.
The charity's main activities
Phoenix Health and Wellbeing provide support, in the form of counselling and complementary therapies to people who have chronic health issues and low incomes. The people who receive this support are referred to the organisation by medical and health care practitioners.
Public benefit statement
In setting our objectives and planning our activities our trustees have given serious consideration to the Charity Commission’s general guidance on public benefit and in particular to support the needs of those persons affected by mental, emotional or physical health issues in the interest of promoting their good health and wellbeing.
Achievements and performance
In the year from 1st April 2024 to 31st March 2025, the charity delivered 5,825 sessions of support – either counselling, massage therapy or acupuncture to 729 people. The beneficiaries were referred for support due to their chronic health issues and low income. We continue to run our acupuncture and support group for prostate cancer patients. This group is free to access for clients and supports them through treatment side effects and recovery and facilitates peer support.
We support a 92 year old lady who credits the support she receives from the charity with being the reason why she is able to manage her painful health conditions and frailty and remains living independently in her home. We have also received a testimonial by one of our clients; Danny has been closely supported by the charity for the best part of the last year and we have seen him turn his life around completely.
Testimonial – Referred Client Danny
I have now been going to Phoenix Health and Wellbeing now for almost 2 years. In this time I have met some amazing people that work there who have always treated me really well and with so much respect. I have got to know all the staff here and they are so welcoming, friendly, kind and really lovely.
Massages:
When I first started to attend for the massage services I was so nervous, anxious, worried and had no confidence or self esteem but the staff was so understanding and put me at ease. The first massage I had made me want to keep coming back for more because it felt so God damn amazing and from then on, I was just hooked!
I became a regular client and was attending every week without fail and every massage I had was incredible. The massages always left me feeling so much better, more at ease and feeling so much lighter. The more I attended having massages it felt easier but more addictive. I noticed that having these massage sessions helped me so much by giving me back my confidence, comfort and self esteem which felt impossible to gain back before I started them. Throughout my time here I have tried many different massage therapists that work here and even having different massages such as deep tissue and relaxation and head massages and I can say that no matter who did these massages they was all really amazing, very enjoyable and so worth it.
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Phoenix Health and Wellbeing Trustees' report (continued) for the year ended 31 March 2025
Achievements and performance (continued)
I can honestly say that all the massages therapists are different and have their own different ways of doing massages but all equally are just exceptional at their job, extremely highly professional and they are the best at what they do whether it is giving deep tissue, relaxation or head massages. All the massages are just so incredibly phenomenal and out of this world. I can definitely see and feel a huge mental, emotional, physical and psychological improvement within me because of them.
Counselling:
During this time I have had life changing situations that have affected me and my mental health in a unhealthy and detrimental way and I felt so low and felt like I hit rock bottom with nowhere to go and no-one to confide in but after speaking with staff who had been a rock to me over the years, I decided to give some counselling a try. Although pessimistic about the whole counselling thing I gave it a go with Phoenix Health and Wellbeing and I am so glad that I did because it really helped me a lot in so many ways. Initially I completed my 15 sessions and to my surprise it strangely really helped and made a difference and once it finished the lovely female staff gave me an opportunity to continue it with another member of staff as there was a lot of stuff that I need to continue to work through which I am so happy that I grabbed with both hands. I am currently still attending these sessions and they are really helping.
The counselling really helped me so much and it was nice to have someone I get along with relatively well to listen to me without any judgements. I have been with two counsellors now and they both work differently but both equally fantastic at what they do.
Phoenix Health and Wellbeing:
Phoenix Health and Wellbeing is just by far the best place on earth and genuinely is a life changing and even a life saving service that I am so relieved it exists as I'd be lost without it. Attending Phoenix Health and Wellbeing has genuinely saved my life and has helped me massively and is continuing to do so.
Staff
I want to also take this opportunity to say a huge thank you to ALL the extraordinary staff (past and present that worked and) that works here for being so brilliant, understanding, helpful and supportive and really welcoming and friendly always making me feel better, happier and having a laugh with me it means the world to me and each and everyone of them deserves a medal as they're all incredibly special people and I will always be so very grateful so I want to say a massive thank you to everyone involved but especially to Zoe, Lizzie, Heather, Olga, Judita, Angie, Victoria, Alison and also Gill of course.
I appreciate you all so much
Financial review
The net payments for the year were £39,965 all on unrestricted funds.
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Phoenix Health and Wellbeing
Trustees' report (continued) for the year ended 31 March 2025
Reserves policy
The charity's free reserves, at the year end were £138,067.
The trustees propose to maintain the charity’s general reserves at a level which is between six and twelve months operational expenditure and have done so having regards to its manner of operation of likely funding streams.
Based on budgeted 2025/2026 expenditure this equates to between £126,000 and £252,000.
If our reserves fall below the lower reserves target or exceed the upper target this will be flagged to the trustees for action to mitigate risk.
We have adopted this reserves policy because our funding comes from limited sources, primarily sales of our complementary therapies. If this income stalls, as it did during the Covid pandemic almost all of our income will cease. We need to ensure that we have resources to cover such scenarios.
The trustees recognise that the charity's reserves reduced during the year ending 31 March 2025 due to a combination of increasing cost pressures and increased levels of supported therapies, resulting in reduced receipts. These same pressures are being experienced in the 2025/2026 financial year. Given this the trustees are reviewing the charity's operational and financial plans to enable a recurrently balanced financial plan to be delivered in future financial years.
Approved by the board of trustees on 24/11/2025
David Aspland (Trustee)
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Phoenix Health and Wellbeing
Independent examiner's report to the trustees of Phoenix Health and Wellbeing
I report to the charity trustees on my examination of the accounts of the CIO for the year ended 31 March 2025, which are set out on pages 7 to 10.
Responsibilities and basis of report
As the charity trustees of the CIO you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ('the Act').
I report in respect of my examination of the CIO's accounts as carried out under section 145 of the 2011 Act. In carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.
Independent examiner's statement
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
1 accounting records were not kept in respect of the charity as required by section 130 of the Charities Act; 2 the accounts do not accord with those records.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Rhys North ACA
27/11/2025
West Yorkshire Community Accountancy Service CIO
Stringer House 34 Lupton Street Leeds LS10 2QW
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Phoenix Health and Wellbeing
Receipts and payments account for the year ended 31 March 2025
| Receipts Fund raising and donations Acupuncture, counselling and massage services Employee assistance programme Room rental Other income Bank interest Total receipts Payments Salaries NI and pensions Therapists Fund raising costs/donations Rent and rates Telephone, internet and website costs Printing Insurance Utilities Equipment Independent examination Marketing Other operating costs Training Subscription and licence fees Legal and professional fees Premises costs Total payments Net receipts / (payments) Fund balances brought forward Fund balances carried forward |
2025 Total funds £ 10,260 195,778 10,252 1,950 57 3,635 221,932 99,066 114,721 18 19,763 1,780 453 953 7,554 156 1,188 131 2,546 859 4,275 - 8,434 261,897 (39,965) 178,032 138,067 |
2024 Total funds £ 10,560 189,121 24,755 2,088 137 320 226,981 72,491 101,725 1,200 12,868 1,409 974 954 5,992 3,531 945 695 1,852 936 4,505 905 4,686 215,668 11,313 166,719 178,032 |
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Phoenix Health and Wellbeing Statement of assets and liabilities
as at 31 March 2025
| as at 31 March 2025 Cash funds Cash at bank Total cash funds Debtors and prepayments Debtors Prepayments Liabilities Creditors Accruals |
2025 Total £ 138,067 138,067 2025 £ 745 556 1,301 2025 £ 8,490 2,175 10,665 |
2024 Total £ 178,032 178,032 |
|---|---|---|
The financial statements were approved by the board of trustees on 24/11/2025
David Aspland (Trustee)
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Phoenix Health and Wellbeing
Notes to the accounts
for the year ended 31 March 2025
1 Accounting policies
Basis of accounting
The trustees have taken advantage of section 133 of the Charities Act 2011 and have prepared the accounts on a receipts and payments basis.
There has been no change to the accounting policies since last year.
No changes have been made to the accounts for previous years.
Taxation
As a charity the organisation benefits from rates relief and is generally exempt from income tax and capital gains tax but not from VAT. Irrecoverable VAT is included in the cost of those items to which it
Fund accounting
Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general objectives of the charity.
Designated funds are unrestricted funds earmarked by the trustees for particular purposes.
Further explanation of the nature and purpose of each fund is included in the notes to the accounts.
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Phoenix Health and Wellbeing
Notes to the accounts continued
for the year ended 31 March 2025
| 2 Designated funds Property fund Fund name Property fund |
Balance b/f Incoming Outgoing Transfers Balance c/f £ £ £ £ £ 50,000 - - (50,000) - 50,000 - - (50,000) - Reason for designation To ringfence funds to enable alternative premises solutions for the delivery of services to be delivered. |
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3 Related party transactions
Trustee expenses
No trustee received any expenses during this year or the previous year.
Trustee remuneration and benefits
No trustee received any remuneration or benefit during this or the previous year.
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