Company registration number: 08582100
Charity registratlon number: 1154226
Pilton House Trust
(A company Ilmlted by guarantee)
Annual Report and Financial Statements
for the Year Ended 31 December 2024
WESTCOTTS
CHARTEREO ACCOVNTANTS
a BUSINESS AD¥iseks

Pilton House Trust
Reference and Administrative Details
Trustees:
J Coates
J Hunt
l Hockin
M Norris
J Orange (appointed 16 January 2024)
Charity Registratlon Number
1154226
Company Registration Number 08582100
The charity Ss incorporated in England and Wales.
Registered Office
Pilton House
Pilton Street
Bamstaple
Devon
EX31 1PQ
Audltor
Westcotts (SW) LLP
47 Boutport Street
Bamstaple
Devon
EX31 1SQ
CAF Bank
25 Kings Hill Avenue
Kings Hlll
Kent
ME19 4JQ
Bankers
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Pilton House Trust
Contents
Reference and Administrative Details
Trustees, Report
2to9
Independent Auditors, Report
10t013
Statement of Financial Activities
14
Balance Sheet
15
Statement of Cash Flows
16
Notes to the Flnanclal Statements
17to30

Pilton House Trust
Trustees. Report
The trustees who are also directors of the charity for the purposes of the Companies Act 2006.
present their report with the financial statements of the charity for the year ended 31 December 2024.
The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of
Recommended Practice appllcable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) (effective 1
January 20151.
Objectives and Activities
The objectives and airn of Pilton House Trust is the relief of povety, sickness and old age. in
particular by the provision of suitable housing accommodation and nursing homes and the provision of
day and respite care facilities for elderly persons in Barnstaple with the object of improving their
conditions of life.
In setting their objectives and planning their activities, the trustees have given careful consideration to
the Charity Commission's general guidance on public benefit. A regular newsletter is produced by the
House Manager to update residents and relatives on activities and issues at the House. The website
is updated to reflect changes in the Home and to provide relevant information for families and
individuals interested in our services. Fundraising activities aim to involve the support of the local
community.
A Statement of Purpose has been drawn-up which is avall8ble to residents, relatives and third parties
on request.
The charity meets its objectives by feedback from inspections undertaken by the Care Quality
Commission together with regular feedback from the residents and their relativeslfriends.
Achlevement and Performance
Charitable Activities
Generally, the year 1 January 2024 to 31 December 2024 presented continued challenges for the
Trust due to the rising cost of living and other inflationary pressures. From the middle of the year the
impact of significant inflation and a challenging recruitment landscape with rising wages across the
sector combined in a perfect storm to increase costs across the Trust significantly. This is a pattem
that seems to be evident in several of the re￿nt years. Through careful managernent and creative
problem solving, the management team were able to navigate these headwinds admirably, only to be
faced with the announcement in the new budget of further rises in costs for 2025, not least of all
another significant increase in the National Living Wage and Employer National Insurance
contributions for April 2025. COVID-19 safety measures continued to transition to infection control
best practice and the Home would feel more like old times for residents, their family and friends were
it not for the challenging structural works required by the main entrance - a considerable cost for the
Trust and a difficult project to manage due to heritage aspects and the need for Listed Building
Consent before works can proceed. As always, the staff worked tirelessly to ensure the best and
safest service was able to be delivered to everyone associated with the Home. We have also further
grown the adoption of new methods of working, the effective use of technology to keep in touch with
families and support healthcare provision, and additional support for staff and residents as needed.
Comparing the operation of the Home now to even just 3 years ago is fairly unrecognisable - the staff
do an incredible job of optimising systems to maximise our effective service delivery which is always
focussed on the exceptional care and happiness of our residents.
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Pilton House Trust
Trustees. Report
The ex￿lIent care provision provlded by the Trust has ensured the Home malntained a healthy
waiting list of potential residents during 2024. This includes a significant number of day care visitors,
who often transition to becoming a resident as time progresses. Sadly, a number of other activities
remained suspended for much of this year such as the Memory Café which usually operates from the
Home along with regular coffee mornings and some meetings of the Friends of Pilton House
continued to be affected. despite resuming at points in the year. Sources of income remained under
pressure with a number of the usual fundraising activities unable to be completed as they would
usually be. Like in previous years, extraordinary work was required to ensure Pilton House was able
to meet its needs for the future. As the year continued, we saw a significant cost of living increase to
wages introduced by the Government which would require further planning to ensure staff were not
disadvantaged and that Pilton House Trust could ￿JntInUe to meet the needs and expectations of our
staff. Nevertheless, the Home remained fully staffed and was able to operate safely and effectively for
another year despite these challenges, and against the wider landscape of reported difficulties in
many care settings across the country. Sadly, the Govemment's promises of social care funding
reform have yet to lead to any tangible benefits to the Trust or its residents and their families. With
other care providers across the region declaring the situation unsustainable and closing their doors.
all eyes have turned towards the local authority funding review to provide much needed financial
support and create a sustainable funding model that we can all rely on. Financial security for care
charities such as the Trust depends on being able to plan and take control of our finances, and recent
years have proved that is not always easy to achieve.
A considerable amount of training has been undertaken by staff during the year through a mix of
virtual sessions, e-Learning and in-house trainers. CQC noted nationally that training in 2020 had
been adversely impacted by the impact of the pandemic. However, Pilton House Trust maintained a
schedule with over 2000 sessions delivered for staff during 2024. The 2024 programme contlnues to
build upon thls, includlng:
Dementia and mental capacity
Infection Control
Medication
RESTORE 2
Confidentiallty
Equality and Diversity
GDPR
Falls Awareness
Person Centred Care
10. Leadership Skills for Team Leaders
11. Effective Communication. Belief and Values
12. Safeguarding, PREVENT. consent and the power of attorney
13. End of Life Care
14. Oral health care including care plans
15. Influenza and infection control. sepsis awareness
16. Pressure area care and management
17. Moving and handling including instructor training
18. Challenging Behaviour
19. Inductions
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Pilton House Trust
Trustees. Report
20. Effective and safe use of PPE
21. Nutrition and hydration, special diets including for residents with diabetes
22. COSHH, Hand Hygiene, Food Hygiene, Legionella
23. Non-pharmacological approaches to symptom management
24. Practical fire evacuation and fire safety
25. Fire Awareness Level 2
26. First aid training including first aid instructors
27. Level 2 and level 3 diplomas in Care for staff that do not hold this qualification yet
Health and safety including Health and Safety Instructor courses for more efficient and
flexible delivery of cr)urses within the Home
29. Six staff are completing NVQS in: Health and Social Care
28.
The OOMPH activities programme. which was introduced in 2018. has continued unabated supporting
many enjoyable activities for our residents each month. Staff continue to receive training in this
programme with regular reports on progress that show sustained improvements. Photographs of
some of the wonderful activities of residents are displayed in the Home for all to see, being shared
with families and members of the Trust where permissions allow. Technology has continued to be
used effectlvely to support outside contact with relatives and frlends when visiting Is not possible or
practical. It Is truly remarkable to visit the Home and see physlcal activity sessions for residents who
have limited mobility, to listen to singing and live music actlvities and to look at some of the creative
endeavours of staff and residents on display throughout the Horne. The grounds have been further
developed and malntslned to include a a large fishpond, ducks, rabbits. and chlckens which have
been hatched from eggs, In addltion to the more usual dogs and cats that can often be found
exploring the Home each day. In summer. the area in front of the veranda is awash with colour from
the raised flower beds and is a true oasis for the residents and staff of Pilton House, as well as
provlding a beautiful haven for wildlife. The kitchen garden receives regular attention and is created In
a way to be accessible as possible for residents, allowing them to tend to plants with ease.
The Home and grounds are brightened by even more plants and flowers. Residents are able to enjoy
gardening activities should they wlsh. The Home has an active work experience programme for local
students, having previously been Impacted by the pandemic. The endless work of our staff and
volunteers to better the experiences of our residents and staff is truly appreciated.
The staff and management team have continued to streamline processes as part of our GDPR
programme. continuing the move to more paperless systems, with the vast majority of day-to-day
operations now supported by technology. A number of new systems which were introduced including
the move to a different cloud-based medication system have proven highly effective. The new.
electronic HR system was introduced during 2023 and has proven both a great time saver and much
easier way for all staff to get things done. The feedback from quality surveys and testimonials
throughout the year has been a real recognition of our continued pursuit of excellence in the service
we deliver to residents, their families and friends.
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Pilton House Trust
Trustees. Report
Fundraising Activities
Income has improved gradually, not only through a revised fee system but also due to fundraising
initiatives by friends and families of current and former residents, the care staff and the Home
Manager. However. the refurbishment programme has meant the home has been unable to operate at
full capacity at times during the year. This. combined with the dramatic increase in costs across the
Trust, has created a funding shortfall which was not offset as in previous years by the additional local
authority funding. Funds such as those from investments and donations have been used for projects
within the Home to increase the positive experien￿ of residents. The Home continues to benefit from
significant redecoration and refurbishment of some parts of the Home and continuous improvements
throughout the year. The Circle af Friends group assist in fund raising and other initiatives, including
the promotion of the Home in the Pilton area and to local businesses to encourage support and
donations.
Other activities
Repairs were required to a number of exterior areas of the site, resulting in some unexpected
expenditure. Due to the age and historical significance of the building, this has required Listed
Building Consent and has identified repairs from decades earlier which were not suitable. Work to the
front porch and entrance is ongoing. awaiting decisions from the Local Authority and building
contractors, but projects such as these create incredible strain on the charity's already tight budgets.
Repairs are often also required to parts of the structure of the main building including windows and
doors. Maintaining quality facilities in an historic Grade-11 Listed bullding such as Pilton House often
comes at a greater expense and creates more complexity for the management team than would be
found in a purpose-built Home. But living and working in Pilton House is one of the most unique and
much-loved benefits of the services we provide, bringing joy to our residents and staff alike. It is a
truly speclal place with a tremendous history.
An employee asslstance programme which was introduced in January 2019 and includes Face to
Fa￿ Counselling and Cognitive Behavioural Therapy (CBT}, combined with a 2417 support servlce,
continues to be well used by staff. This is offered free of charge to staff and their immediate famllies to
provide greater care and support to our valued team. Combined with the wider support offered In the
area. and national programmes, staff have had a range of support structures that could be accessed if
required. Without the support, dedication, courage and determination of the staff at Pilton House
Trust. the Home would not be able to flourish in the way that it has.
Animal experien￿5, travelling farm visits and many animal encounters for residents and staff at the
Home, were all able to continue in 2024. Combined with our internal activities programme. ably
supported by several of our staff (all superstarsl). the Home continues to be a thriving centre of
activity for our residents. Our person-centred approach with the personalisation of bedrooms and
indoor areas to make the Home more reflective of the tastes and wishes of our residents has
continued, including redecoration when needed.
We were incredibly proud this year to have been awarded a national Gold Standards Framework
(GSF) Quality Hallmark Award in recognition of the excellent end of life care we provide. Our
incredible team received the award in-person at the GSF annual conference and awards ceremony on
Friday 27th September 2024 at BMA House in London a celebration of the UK'S exceptional health
and social care providers for care in the final year of life. Pilton House Trust was one of 140
organisations from across the country receiving the award in London {98 care homes, 1 primary care
team, 5 domiciliary care agencies, 8 retirement villages, 1 prison healthcare team and 27 hospital
wards). Julie Armstrong-wilson, Chief Operating Officer for GSF said:
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Pilton House Trust
Trustees. Report
"Congratulations to all the organisations who have successfvlly achieved accreditation and received
the QualiÉy Hallmark Award this year. The standard of care and compassionate cuttures that have
been observed is truly inspiring, showing a commitment to ensuring people receive the right care at
the right time which has a positive impact on the people cared for and their families. Listening to what
matters most to each and every individual and providing care in accordance with their goals, wishes
and preferences is the Gold Standard and these organisations are delivering it. Within the awards
there are a number of organis8tions that have demonstrated their sustainability of GSF muttiple times
with six of the care homes achieving GSF Accreditation six times. The GSF team are so very proud of
all our Award Winners,. with our ageing population it is so important we enable them to live well and
when the time comes deliver quality care in their final year/days of life. A huge well done to you alll.
Prlncipal funding sources
Funds are generated by the charity through residents. charges, obtaining grants, receiving donations,
investment income and undertaking other fundraising activitles.
Reserves policy
The trustees have indicated that they wish to keep a minimum of four months, reserve in hand at all
times, preferably six months if this is possible.
Total income for the year amounted to £1,346,682 (2023: £ 1,265,637), £2,252 (2023: £ 4,800) of
which was speclfically directed for utilisation towards restrlcted expenditure.
Personnel expenditure relating to salaries and penslon contributions remains by far the single largest
area of expenditure, amounting to £1,123,769 (2023: £ 979.316).
Total reserves at the end of 2024 amounted to £1,148,223. This includes fixed assets of £979,155
and net current assets of £21.617. Restrlcted reserves amounted to £10,627.
FUTURE PLANS
In 2024, the Home's management team continued to support the development of individual
department teams responsible for dlfferent areas of the Home and business through training and
greater autonomy, improving efficiency and allowng us to better adapt to the budget constraints that
were experienced during the year. This included some changes of personnel to support these
changes.
The number of individuals and famllies using our services continues to remain healthy and, wlth long
waiting lists, this shows no sign of changing during 2025. The management team hope to increase the
level of day care provision the Home is able to provlde to members of the local community further
during the year ahead, although this already represents a healthy proportion of the Home.
Giving the significant ongoing costs of maintenance and repair, and further raises to the National
Living Wage and Employer Nl during 2025. it is clear that a revised fee structure will be required in
order to keep the Home sustainably funded for the immediate future. Plans are In place to revise the
fee structure for 2025, but this is he8vily dependent on the local authority funding review.
The Trust malntains a desire to increase the level of reserves we have for the future. Despite an
established programme of planned maintenance, unexpected costs continue to present themselves
each year and, in the face of the pandemic. the Home must continue to be able to respond to these
costs as the need arises.
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Pilton House Trust
Trustees. Report
The staff are our key to success, and we must continue to ensure their tralning needs are met to
achieve the highest standard of care. This includes the level of care and support given to staff both
personally as well as professionally. Only happy and well supported staff will provide our residents
with the best possible care, and thls Is something we recognise and is at the heart of everything we
do.
Achieving the balance be￿een the cost of care and financial viability is imperative and only possible
at present because we are a non-profit making organisation.
FEEDBACK FROM RESIDENTS, VISITORS AND STAFF
Included below are a selection of comments received during 2024:
Family members
'How can we ever thank the wonderful team enough, words can never describ8 how very grateful we
are, it was over and above what anyone could have expected.,
Thank you so much. I really can¥ praise your team at Pifton House gnough. Amazing care and so
kind to [familyJ. It really meant the world that they all felt so cared for.,
.1 particularfy appreci8ted the efforts made to take residents out and also to provide entertainment in
house.,
'This is what a real care home looks like.,
Thank you for being the best carers ever.,
'Well done to you all we really appreciate the hard work you 811 put into making the resid8nts
comfortable and cared for in their final years. We send our gr8teful thanks and congratulations on
getting the [GSF] award.,
ongratulations to you all. Love you all. Thank you for all your care and support for mum and us as a
family.,
.1 Gany say thank you enough. It is a tough job that you have but what you do makes such a difference
to the residents and their families during a re811y drfficult time. We have had lots of tears with some
giggles along the way.,
'Many we could not have found or asked for better care. You were all maNellous and I thank you so
much. The team face her the most wonderful care. You are amazing angels.,
Staff
'1 appreciate the invaluable experience I have gained while working with such a dediGated and
compassionate team. l am confident that Pilton House Tnist will continue to make 8 Posltive impact in
the lives of individuals.,
'Roxy has an open-door policy which means if we have anything we want to discuss. she is there any
time. l<nowng I have someone to talk to at work that I can trust and go to whgn needed. I call Pilton
House my home from home because Roxy has treated me as a p8rson not just an employee. I have
never met a manager like her. She is compassionate, fair, approachable 8nd down to earth.,
Healthcare Professionals
'There is a sliding scale of quality and Pitton House is right at the top.
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Pilton House Trust
Trustees. Report
'Staff are very responsive and knowledgeable. The cleanliness and organisation is excellent 8nd I
enjoyed spending time in the environment.,
.1 consider Pilton House to be a wam7, homely environment where those living there also spe8k highly
of the care team and very much enjoy their home and the care and support afforded to meet their
needs whilst enriching their wellbeing.,
'1 came in with a fresh and completely objective view. I mean every word when I say your care plans
are outstanding and so person-centred and individual.,
Governing document
The charity is controlled by its governing document, a deed of tnjst, and constitutes a limited
company. limited by guarantee. as defined by the Companies Act 2006.
Recruitment and appointment of new trustees
Trustees have historically consisted of at least 5 and not more than 15 individuals. Although there are
only currently 5 acting trustees, there has been a COn￿rted effort in recent years to advertise and
appeal for potential new trustees to come forward. in addition to making use of the networks of
existing trustees. While trustee numbers have been maintained, which is encouraging, one new
trustee has also been added during the year. However, largely this reflects the general national trend
which has seen volunteer numbers significantly declining in recent years.
One third of the trustees must retir8 at each AGM. those longest in office retirlng first and the choice
be￿een any of equal service being made by drawing lots. Except on rotation a trustee may be
appointed at a general meeting but only If there is a vacancy and helshe is recommended by a trustee
or a member has given the required notice of proposal with written confirmation of willlngness to be
elected a trustee. All trustees must have a satisfactory and up to date Dlsclosure and Barring Service
check to remain a trustee.
Organlsational structure
Mrs R Jenner Ash is the Home's registered manager and manages operational issues day to day.
She Is supported by an assistant manager, heads of department and a group of team leaders.
The trustees meet at regular monthly meetings, where all significant issues are discussed and agreed.
The trustees guide the Home Manager on a regular basis which enables the trustees to maintain the
overall management of the House.
Related parties
No trustee may take part in any discussion or decision where they have a conflict of interest and
where the outcome of that decision may be to the benefit or detriment of themselves, their relatives,
friends or employers. Their interest. if such circumstances should arise. must be made known to the
board.
No trustee may take part in any discussion or decision where they have a conflict of interest and
where the outcome of that decision may be to the benefit or detriment of themselves, their relatives,
friends or employers. Their interest, rf such circumstances should arise, must be made known to the
board.
Risk management
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure
appropriate controls are in place to provide reasonable assurance against fraud and error. Risk
management policies have been produced by the trustees.
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Pilton House Trust
Trustees. Report
The major risks to which the charity Is exposed, as identified by the trustees, relate to the
management of the investments, the management of the business on a daily basis with delegated
responsibilities passed from trustees to the management and staff, financial risks and reputational
risks. The trustees have reviewed these risks and contingency plans have been established to
mitigate these risks.
Statement of trustees, responsibilities
The trustees (who are also the directors of Pilton House Trust for the purposes of company law) are
responsible for preparing the trustees, report and the financial statements in accordance with
applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice), including FRS 102 "The Financial Reporting Standard applicable in Ihe UK and
Republic of Ireland" The report and accounts have been prepared in accordance with the provisions
in the Companies Act 2006 relating to small companies.
Company law requires the trustees to prepare financial statements for each financial year. Under
company law the trustees must not approve the financial statements unless they are satisfied that
they give a true and falr view of the state of affairs of the charitable company and of the incoming
resources and application of resources, Including its income and expendlture, of the charitable
company for th8t period. In preparing these financial statements, the trustees are required to:
select suitable accounting policies and apply them consistently,
observe the methods and principles in the Charities SORP;
make judgements and estimates that are reason8ble and prudent;
state whether applicable 8ccounting standards, comprising FRS 102 have been followed. subject
to any material departures disclosed and explained in the financial statements., and
prepare the financial statements on the going concem basis unless it Is Inappropriate to presume
that the charitable company will continue in business.
The trustees are responsible for keeping proper accounting records that can disclose with reasonable
accuracy at any time the financial position of the charitable company and enable them to ensure th8t
the financial statements comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charitable company and hen￿ for taking reasonable steps for the
prevention and detection of fraud and other irregularities.
The trustees are responsible for the maintenance and integrity of the corporate and financial
infomiation included on the charitable CoMpan￿S website. Legislation governing the preparation and
dissemination of financial statements may differ from legislation in other jurisdictions.
Small companies provision statement
This report has been prepared in accordance with the small companies regime under the Companies
Act 2006.
The annual report was approved by the trustees of the charity on 12 September 2025 and signed on
its behalf by:
M Norris
Trustee
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Pilton House Trust
Independent Auditor's Report to the Members of Pilton House Trust
Opinion
We have audited the financial statements of Pilton House Trust (the 'charity'l for the year ended 31
December 2024, which comprise the Statement of Financial Activities. Balance Sheet, Statement of
Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting
policies. The financial reporting framework that has been applied in their preparation is United
Kingdom Accounting Stsndards, comprising Charities SORP - FRS 102 'The Financial Reporting
Standard applicable in the UK and Republic of Ireland, and applicable law (United Kingdom Generally
Accepted Accounting Practice).
In our opinion the financial statements:
give a true and fair view of the state of the charity's affairs as at 31 Decernber 2024 and of its
incoming resources and application of resources. including its income and expenditure. for the
year then ended.,
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice" and
have been prepared in accordance with the requlrements of the Companies Act 2006.
Basls for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) {ISAs (UK)) and
applicable law. Our responsibilitles under those standards are further described in the auditor
responsibllities for the audit of the financial statements section of our report. We are Independent of
the charity in accordance with the ethical requirements that are relevant to our audit of the financial
statements in the UK, including the FRC'S Ethical Stsndard, and the provisions available for small
entities, in the circumstances set out in note to the financial statements, and we have fulfilled our
other ethical responsibilities in accordance with these requirements. We believe that the audit
evidence we have obtained is sufficient and appropriate to provide a basls for our opinion.
Conclusions relating to golng concern
In auditing the financial statements, we have concluded that the trustees use of the going con￿rn
basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed. we have not identified any material uncertainties relating to
events or conditions that, individually or collectively. may cast significant doubt on the charity's ability
to continue as a going concern for a period of at least fwelve months from when the original financial
statements were authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are
described in the relevant sections of this report.
Other information
The trustees are responsible for the other infomiation. The other information comprises the
information included in the annual report, other than the financial statements and our auditor's report
thereon. Our opinion on the financial statements does not cover the other information and, except to
the extent otherwise explicitly stated in our report, we do not express any form of assurance
conclusion thereon.
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Pilton House Trust
Independent Auditor's Report to the Members of Pilton House Trust
In connectlon with our audlt of the financlal statements, our responsibility Is to read the other
information and, in doing so, consider whether the other Infonnation is materially inconsistent with the
financial statements or our knowledge obtained in the audit or otherwise appears to be materially
misstated. If we identify such material inconsistencies or apparent material misststements. we are
required to determine whether there Is a material misstatement in the financial statements or a
material misstatement of the other Information. If, based on the worf( we have performed, we conclude
that there is a material misstatement of this other infonnation, we are required to report that fact.
We have nothing to report in this regard.
Oplnlon on other matter prescribed by the Companles Act 2006
In our opinion, based on the work undertaken in the course of the audit:
the information given in the Trustees, Report for the financlal year for which the financial
statements are prepared is consistent with the financial statements., and
the Trustees, Report has been prepared in accordance with applicable legal requlrements.
Matters on which we are required to report by exceptlon
In the light of our knowledge 8nd understanding of the charity and its environment obtsined in the
course of the audit, we have not identified material misstatements in the Trustees, Report.
We have nothing to report in respect of the following matters where the Companies Act 2006 requires
us to report to you if, in our opinion:
adequate accounting records have not been kept, or returns adequate for our audit have not been
received from branches not visited by us: or
the financial statements are not in agreement with the accounting records and returns. or
certain disclosures of trustees remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.
Responsibilities of trustees
As explained more fully in the Statement of trustees, responsibllities (set out on page 9), the trustees
are responsible for the preparation of the financial statements and for being satisfied that they give a
true and falr view, and for such Internal control as the trustees determine Is necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or
error.
In preparing the financial statements, the trustees are responsible for assessing the charity's ability to
continue as a going concern, disclosing, as applicable, matters related to going concern and using the
going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease
operations. or have no realistic altsrnative but to do so.
Auditor responsibilities for the audlt of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error, and to issue an auditor's report
that includes our opinion. Reasonable assurance is a high level of assurance, but 15 not a guarantee
that an audit conducted in accordance with ISAS (UK) will always detect 8 materi21 misstatement
when it exists. Misstatements can 8rise from fraud or error and are considered material rf, individually
or in the aggregate, they could reasonably be expected to influence the economic declsions of users
taken on the basis of these financial statements.
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Pilton House Trust
Independent Auditor's Report to the Members of Pilton House Trust
Irregularities, including fraud. are instances of non-compliance with laws and regulations. We design
prO￿dureS in line with our responsibilities, outlined above, to detect material misstatements in respect
of irregularities, including fraud. The extent to whith our procedures are capable of detecting
irregularities, including fraud is detailed below:
We identified areas of laws and regulations that could reasonably be expected to have a material
effect on the financial statements from our general commercial and sector experience and through
discussions with the trustees and other management. We communicated identified laws and
regulations throughout our team. and remained alert to any indications of non-compliance throughout
the audwt.
The Trust is subject to laws and regulations that govem the preparation of the financial statements.
including financial reporting legislation, and other charity legislation. The Trust is also subject to other
laws and regulations where the consequences of non-cotnpliance could have a material impact on the
amounts or disclosures within the financial statements, including employment. anti-bribery.
anti-money laundering and certain aspects of charity legislation.
Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have
detected some material misstatements in the financial statements. even though we have properly
planned and performed our audit in accordance with auditing standards. In any audit, there remains
higher risk of non-detection of Irregularities, as these may involve collusion, forgery, intentional
omisslons. misrepresentations, or the override of internal controls. We are not responsible for
preventing non-compliance and cannot be expected to detect non-compliance with all laws and
regulstions.
As part of an audit in accordance with ISAS (UK). we exercise professional judgement and malntain
professional s￿ptiCIsM throughout the audit. We also:
Identify and assess the risks of material misstatement of the financial statements, whether due to
fraud or error, design and perform audit procedures responsive to those risks, and obtain audst
evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not
detecting a material misstatement resulting from fraud is higher than for one resulting from error,
as fraud may involve collusion. forgery, intentional omlssions. misrepresentations, or the overrlde
of intemal control.
Obtain an understandlng of internal control relevant to the audit in order to design audit procedures
that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the
effectiveness of the charity's internal control.
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting
estimates and related disclosures made by the trustees.
Conclude on the appropriateness of the trustees use of the going concern basis of accounting and.
based on the audit evidence obtained, whether a material uncertainty exists related to events or
conditions that may cast significant doubt on the charity's ability to continue as a going concem. If
we conclude that a material uncertainty exists. we are required to draw attention in our auditor's
report to the related disclosures in the financial statements or, if such disclosures are inadequate.
to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of
our auditor's report. However, future events or conditions may cause the charity to cease to
continue as a going concern.
Evaluate the overall presentation, structure and content of the financial statements, including the
disclosures, and whether the financial statements represent the underlying transactions and
events in a manner that achieves fair presentation.
Page 12

Pilton House Trust
Independent Auditor's Report to the Members of Pilton House Trust
Obtain sufficient appropriate audit eviden￿ regarding the financial information of the entities or
business activities within the charity to express an opinion on the financial statements. We are
responsible for the direction, supervision and performance of the charity audit. We remain solely
responsible for our audit opinion.
We communicate with those charged with govemance regardlng, among other matters, the planned
scope and timing of the audit and significant audit findings, including any significant deficiencies in
internal control that we identify during our audit.
Use of our report
This report is made solely to the charitable companWs trustees, as a body, in accordance with
Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we
might state to the charity's trustees those matters we are required to state to them in an auditor's
report and for no other purpose. To the fullest extent permitted by law. we do not accept or assume
responsibility to anyone other than the charitable company and its trustees as a body. for our audit
work, for this report, or for the opinions we have fomied.
Catherine Williams FCA DChA (Senior Statutory Auditor)
For and on behalf of
Westcotts (SW) LLP, Statutory Auditor
47 Boutport street
Barnstaple
Devon
EX31 1SQ
Date:..2S
2ozS
Page 13

Pilton House Trust
statement of Financial Activities for the Year Ended 31 December 2024
(Including Income and Expenditure Account and Statement of Total
Recognised Gains and Losses)
Unrestrlcted
funds
Restrlcted
funds
Total
2024
Total
2023
Note
Income and Endowments from:
Donations and legacies
Charitable activities
Investment income
Other income
92
1.339,496
4.742
100
2,252
2,344
1,339,496
4,742
100
5.395
1.254.198
5,422
622
Total in(x)me
1,344.430
2,252
1,346,682
1.265,637
Expenditure on:
Charitable activities
(1.457,661)
1.531)
1,459,192)
(1,280,309)
Total expenditure
Gainsl(losses) on
investment assets
(1,457,661)
(1,531)
(1,459,192)
(1.280,309)
12,924
12,924
12.575
Net (expenditurellincome
Net movement in funds
(100,307)
721
199.586>
(2,097)
(100,307)
721
(99,586)
(2.097)
Reconclllation of funds
Total funds brought forward
1,237,903
9,906
1,247,809
1,249.906
1,247,809
Total funds carried forward 20
1,137.596
10,627
1,148,223
All of the charity's activities derlve from continuing operations during the above two periods.
The funds breakdown for 2023 is shown in note 20.
The notes on pages 17 to 30 form an integral part of these financial statements.
Page 14

Pilton House Trust
(Registration number: 08582100)
Balance Sheet as at 31 December 2024
2024
2023
Nots
Fixed assets
Tangible assets
Investments
14
15
979,154
147,452
1,126,606
935,767
193,996
1,129,763
Current assets
Debtors
Cash at bank and in hand
16
17
59.300
26,473
35,405
116,237
151,642
85,773
Creditors: Amounts falllng due within one year
18
(64,156)
(33,5961
Net current assets
21,617
118,046
Net assets
1,148,223
1,247,809
Funds of the charity:
Restricted Income funds
Restricted funds
10,627
9,906
Unrestricted Income funds
Unrestricted funds
1,137,596
1,237,903
Total funds
20
1,148,223
1,247,809
These financial statements have been prepared in accordance with the special provisions relating to
companles subject to the small companies regime within Part 15 of the Companies Act 2006.
The financial statements on pages 14 to 30 were approved by the trustees, and authorised for issue
on 12 September 2025 and signed on their behalf by:
M Norris
Trustee
The notes on pages 17 to 30 form an integral part of these financial statements.
Page 15

Pilton House Trust
Statement of Cash Flows for the Year Ended 31 December 2024
2024
2023
Note
Cash flows from operating actlvlties
Net cash expenditure
(g9,586)
(2,097)
Adjustments to cash flows from non-cash items
Depreciation
Investment income
Revaluation of investments
26,790
{4,742)
(12,923)
{90,461)
18.119
(5.422)
{12,595)
(1,995)
Working capital adjustments
Increase in debtors
Increase in creditors
16
18
(23,895)
30,560
(14,857)
2,158
Net cash flows frorn operating activities
(83,796)
(14,694)
Cash flows from investing activltles
Interest re￿1vable and similar income
Purchase of tangible fixed assets
Purchase of investments
Sale of investments
Income from dividends
769
(70,177)
(43,357)
102,824
3,973
668
(18.384)
(59,097)
55,952
4.754
14
15
Net cash flows from investing activities
Net decrease in cash and cash equivalents
15,968)
16,1071
(89,764)
116,237
(30,801)
147,038
Cash and cash equivalents at 1 January
Cash and cash equivalents at 31 December
26,473
116.237
All of the cash flows are derived from continuing operations during the above periods.
The notes on pages 17 to 30 form an integral part of these financial statements.
Page 16

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
1 Charity status
The charity is limited by guarantee, incorporated in England and Wales, and consequently does not
have share capital. Each of the trustees is liable to contribute an amount not exceeding £10 towards
the assets of the charity in the event of liquidation.
The address of its registered office is:
Pilton House
Pilton Street
Bamstaple
Devon
EX31 1 PQ
2 Accounting policies
Summary of significant accountlng policies and key accounting estimates
The principal accounting policies applied in the preparation of these financial statements are set out
below. These policies have been consistently applied to all the years presented, unless otherwise
stated.
Statement of compliance
The financial statements have been prepared in accordance with Accounting and Reporting by
Charities: Statement of Recommended Practice (applicable to charities preparing thelr accounts in
accordan￿ wlth the Financial Reporting Standard applicable in the UK 8nd Republic of Ireland (FRS
102)) (issued in October 2019) - (Charities SORP (FRS 1021), the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102} and the Comp8nies Act 2006.
Basls of preparation
Pilton House Trust meets the definition of a public beneflt entity under FRS 102. Assets and liabilities
are initially recognised at historical cost or transaction value unless othemise stated in the relevant
accounting policy notes. The financial statements are prepared in sterling which is the functional
currency of the entity.
Going concern
The trustees consider that there are no material uncertainties about the charitrfs ability to continue as
a going concern nor any significant areas of un￿rtainlY that affect the carrying value of assets held by
the charity.
Income and endowments
All income is recognised once the charity has enlitlement to the income, it is probable that the income
will be received and the amount of the income receivable can be measured reliably.
Page 17

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
Donations and legacles
Donations are recognised when the charity has been notified in writing of both the amount and
settlement date. In the event that a donation is subject to conditions that require a level of
performance by the charity before the charity is entitled to the funds, the income is deferred and not
recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly
within the control of the charity and it is probable that these condits'ons will be fulfilled in the reporting
period.
Grants receivable
Grants are recognised when the charity has an entitlement to the funds and any conditions linked to
the grants have been met. Where perfonnance conditions are attached to the grant and are yet to be
met. the income is recognised as a liability and included on the balance sheet as deferred income to
be released.
Investment income
Interest on funds held on deposit is included when receivable and the amount can be measured
reliably by the charity., this is normally upon notification of the Interest paid or payable by the
bank.Dividends are recognised once the dividend has been declared and notification has been
re￿iVed of the dividend due.
Expenditure
All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is
probable settlement is required and the amount can be measured reliably. All costs are allocated to
the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot
be directly attributed to particular headings they have been allocated on a basis consistent with the
use of resources, wlth central staff costs allocated on the basis of time spent, and depreciation
charges allocated on the portion of the asset's use. Other support costs are allocated based on the
spread of staff costs.
Charitable activities
Charitable expenditure comprises those costs inCu￿ed by the charity In the delivery of its activities
2nd services for its beneficiaries. It includes both costs that can be allocated directly to such activities
and those costs of an indirect nature necessary to support them.
Support costs
Support costs include central functions and have been allocated to activity cost categories on a basis
consistent with the use of resources. for example, allocating property costs by floor areas, or per
capita. staff costs by the time spent and other costs by their usage.
Governance costs
These include the costs attributable lo the charity's compliance with constitutional and statutory
requirements, including audit. strategic management and trustees meetings and reimbursed
expenses.
Page 18

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
Government grants
Government grants are recognised based on the accrual model and are measured at the falr value of
the asset received or receivable. Grants are classified as relating either to revenue or to assets.
Grants relating to revenue are recognised in income over the period in which the related costs are
recognlsed. Grants relating to assets are recognised over the expected useful life of the asset. Where
part of a grant relating to an asset is deferred. it is recognised as deferred Income.
Taxatlon
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finan￿ Act 2010
and therefore it meets the definition of a charitable company for UK corporation tax purposes.
Accordingly. the charity is potentially exempt from taxation in respect of income or capital gains
received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section
256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are
applled exclusively to charitable purposes.
Tangible fixed assets
Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated
depreciation and impainnent losses.
Depreciation and amortlsatlon
Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any
estlmated residual value, over their expected useful economlc lrfe as follows:
Asset class
Freehold property
Fixtures and fittings
Equipment
Depreciatlon method and rate
1 % straight line
150/0 reducing balance
20 % stralght line
Flxed asset investments
Fixed asset investments, other than programme related investments, are Included at market value at
the balance sheet date. Reallsed gains and losses on investments are calculated as the difference
belMeen sales pro￿edS and their market value at the start of the year, or their subsequent cost. and
are charged or credited to the Statement of Financial Activities in the perlod of disposal.
Unrealised gains and losses represent the movement in market values during the year and are
credited or charged to the Statement of Financial Activlties based on the market value at the year end.
Cash and cash equivalents
Cash and cash equivalents comprise cash on hand and call deposits, and other short-tem highly
liquid investments that are readily convertlble to a known amount of cash and are subject to an
insignificant risk of change in value.
Fund structure
Unrestricted income funds are general funds that are available for use at the trustees discretion in
furtherance of the objectives of the charity.
Designated funds are unrestricted funds earmarked by the Trustees for specific purposes.
Page 19

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
Restricted income funds are those donated for use In a particular area or for specific purposes, the
use of which is restricted to that area or purpose.
Pensions and other post retirement obligatlons
The charity operates a defined contributlon pension scheme whlch is a pension plan under which
flxed contributions are paid into a pensjon fund and the charity has no legal or constructive obligation
to pay further contrlbutions even if the fund does not hold sufficient assets to pay a51 employees the
benefits relating to employee service In the current and prior periods.
Contributions to defined contribution plans are recognised In the Statement of Flnancial Actlvities
when they are due. If contribution payments exceed the contribution due for service. the excess is
recognised as a prepayment.
Financial instruments
Classificatlon
Financial assets and financial liabilities are recognised when the charity becomes a party to the
contractual provisions of the instrument.
Financial liabilities and equity instruments are classlfied according to the substance of the contractual
arrangements entered into. An equity instrument is any contract that evidences a residual interest in
the assets of the charity after deducting all of its liabilities.
Recognition and measurement
Basic financial instruments are initially recognised at the amount receSvable or payable including any
related transaction costs, unless the arrangement constitutes a financing transaction. where it is
recognised at the present value of the future payments discounted at a market rate of interest for a
similar debt instrument.
Current assets and current liabilities are subsequently measured at the cash or other consideration
expected to be paid or received and not discounted.
Debt instruments
Debt instruments which meet the following conditions are subsequently measured at amortSsed cost
using the effective interest method.
Investments
Listed investments are measured at fair value with changes In fair value being recognised in income
or expenditure
Page 20

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 Dacember 2024
3 Income from donatlons and legacles
Unrestricted
funds
General
Restrlcted
funds
Total
2024
Donations
92
2.252
2.344
Unrestricted
funds
General
Restricted
funds
Total
2023
Donations
Government grants
595
300
4,500
895
4,500
595
4,800
5.395
4 Income from charltable activities
Unrestrlcted
funds
General
Total
2024
Residents fee income
1.339,496
1,339,496
Unrestricted
funds
General
Total
2023
Resldents fee income
1,254,198
1.254.198
5 Investment Income
Unrestrlcted
funds
General
Total
2024
Investment dividends
Bank interest receivable
3,973
769
3,973
769
4,742
4,742
Unrestricted
funds
General
Total
2023
Investment dividends
Bank interest receivable
4,754
668
4,754
668
5,422
5.422
Page 21

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
6 Other income
Unrestricted
funds
General
Totsl
2024
Parking fees
100
100
Unrestricted
funds
General
Total
2023
Parking fees
Sundry income
494
128
494
128
622
622
7 Expendlture on charitable activltles
Unrestrlcted
funds
General
Restricted
funds
Total
2024
Note
Direct service provlsion
Allocated support costs
Governance costs
1,432,644
18,967
6,050
1,531
1,434.175
18,967
6,050
1.457,661
1,531
1,459.192
Unrestricted
funds
General
Restricted
funds
Total
2023
Note
Direct seNice provision
Allocated support costs
Govemance costs
1,252,453
16.380
5.953
5,523
1,257.976
16,380
5.953
1,274,786
5.523
1,280.309
Page 22

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
8 Analysis of support costs
Support costs allocated to charitable activities
Total
2024
Total
2023
Bookkeeping costs
Investment management costs
Legal and professional fees
12,983
1,630
4,354
14,400
1.980
18,967
16,380
Governance costs
Unrestrlcted
funds
General
Total
2024
Audit of the financial statements
6,050
6,050
Unrestricted
funds
General
Total
2023
Audit of the financial statements
5,953
5.953
9 Net incomingloutgoing resources
Net outgoing resources for the year include:
2024
2023
Depreciation of fixed assets
Auditors, remuneration
26,790
6,050
18,119
5,953
10 Trustees remuneration and expenses
No trustees, nor any persons connected with them, have received any remuneration from the charity
during the year.
No trustees have re￿iVed any reimbursed expenses or any other benefits from the charity during the
year.
Page 23

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
11 Staff costs
The aggregate payroll costs were as follows:
2024
2023
Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs
1,026,903
76,883
19,983
900,388
61.464
17.464
1.123,769
979.316
The monthly average number of persons (including senior management I leadership team) employed
by the charity during the year was as follows:
2024
No
50
2023
Charitable activlties
48
No employee received emoluments of more than £60.000 during the year.
12 Audltors. remuneration
2024
2023
Audit of the financial statements
6,050
5,953
Page 24

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
13 Taxation
The charity is a registered charity and is therefore exempt from taxation.
14 Tangible fixed a55ets
Land and
buildings
Fixtures and
fittings
Equipment
Total
Cost
At 1 January 2024
Additions
950,000
39,411
67,343
56,335 1.045,746
2,834
70.177
At 31 December 2024
950.000
106,754
59,169 1.115.923
Depreciation
At 1 January 2024
Charge for the year
46.560
9,034
28,036
11,807
35.383
5,949
109.979
26,790
At 31 December 2024
55,594
39,843
41,332
136,769
Net book value
At 31 December 2024
894,406
66,911
17,837
979,154
At 31 December 2023
903,440
11,375
20,952
935,767
Page 25

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
15 Flxed asset investments
Listed
investments
Total
Cost or Valuation
At 1 January 2024
Revaluation
Additions
Disposals
193,996
193.996
12,923
12,923
43,357
43,357
(102,824) 1102.824)
147.452
147.452
At 31 December 2024
Net book value
At 31 De￿mber 2024
147,452
147,452
At 31 De￿mber 2023
193,996
193,996
The historical cost of the investments as at 31 December 2024 is £104,235 (2023: £170.478).
16 Debtors
2024
2023
Trade debtors
Prepayments
31,649
27,651
26,941
8,464
59.300
35.405
17 Cash and cash equivalents
2024
2023
Cash at bank
26,473
116.237
18 Creditors: amounts falling due within one year
2024
2023
Trade creditors
other taxation and social security
Other creditors
Accruals
35,656
17,212
4,288
7,000
12,387
12,157
3,112
5,940
64,156
33,596
Page 26

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
19 Obllgations under leases and hire purchase contracts
Operating lease commitments
Total future minimum lease payments under non-cancellable operating leases are as follows:
2024
2023
other
Within one year
Be￿een one and five years
21,354
34.077
26,265
40,106
55,431
66,371
20 Funds
other
recognised
gainsl
(losses)
Balance at
31
December
2024
Balance at
1 January
2024
Incoming Resources
resources
expended
Unrestricted funds
General
General Funds
Investment dividends
Property funds
316,154
18,309
903.440
1.340,457
3,973
(1,448.6271
12,924
220,908
22,282
894.406
(9,034
(1,457,661)
1.237,903
1,344,430
12,924
1,137.596
Restricted funds
Dementia Care
Propety Maintenance
Stsff
3,247
6,659
(445)
(1,025)
61
2,802
7,443
382
1,809
443
9,906
2,252
(1,531
10,627
Total funds
1,247,809
1,346.682
(1,459,192
12,924
1,148,223
Page 27

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
Balance
Balance
at1
other
at31
January Incoming Resources
recognised December
2023 resources expended Transfesuinsl(losses)
2023
Unrestrlcted funds
General
General Funds
Dementia Care
Investment dividends
Property funds
Amenities
311,166 1.255.488 (1,261.095)
2,315
(3,289)
13,555
912,566
272
(1,980)
974
12,575
316.154
4,754
18,309
903,440
(9,126)
1,276)
1,239,874 1,260,837 (1,274,786)
595
409
(597)
12,575 1.237,903
Restricted funds
Dementia Care
Government Grants
Property Maintenance
staff
4,325
1,707
4.000
(1,078)
(1,707)
(2,141)
597
3,247
4,800
6,659
597
10,032
4.800
(5,523)
597
9.906
Total funds
1,249,906 1.265.637 (1,280,309
12,575 1.247,809
Page 28

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
The specific purposes for which the funds are to be applied are as follows:
Designated funds
The Investment dividend fund is used to provlde extra items to improve the wellbeing of residents.
The Property fund represents the net book value of the freehold propety owned by the charity.
Restricted funds
Govemment Grants..
This income is to support the charity with infection control and the additional costs of PPE incurred as
a result of Covid-19. There was also additional support in respect of retaining and recruiting staff post
pandemic.
Dementia Care:
This funding was received to specifically support residents in respect of their c8re for Dementia. The
transfer from the Dementia Care fund to the staff fund was for the specific tr8ining and support given
to staff in respect of Dementia.
Property ma.intenan￿:
This is money granted to the Trust for Ihe specific use for maintaining the property.
Staff:
This grant was to support staff with their training requirements
21 Analysls of net assets between funds
Total funds
at31
December
2024
Unrestricted
funds
General
Restricted
funds
Tangible fixed assets
Fixed asset investments
Current assets
Current liabilities
979,154
147.452
75,146
(64,156)
1,137,596
979,154
147,452
85,773
(64.156)
1,148.223
10,627
Total net assets
10,627
Page 29

Pilton House Trust
Notes to the Financial Statements for the Year Ended 31 December 2024
Total funds
at31
December
2023
Unrestricted
funds
General
Restricted
funds
Tangible fixed assets
Fixed asset investments
Current assets
Current liabilities
935,767
193,996
141,736
(33,596)
1,237.903
935,767
193.996
151,642
(33,596)
1,247.809
9,906
Total net assets
9,906
22 Related party transactlons
During the year ended 31 December 2024, the Trust was invoiced £2,013 (2023: £1.917) by Lineal
So￿are Solutions Ltd. Matthew Norris. a trustee in Pilton House Trust is also a director in Lineal
Sofvare Solutions Ltd. As at the year end £171 was owed by Pilton House Trust to Lineal Sofvare
Solutions Ltd.
Page 30