2025-03-31-accounts

TRUSTEES’

Legal and Administrative

Trustees

Mrs P Southern - Chair Mrs J Kennedy - Vice Chair Mr A R Hogben - Treasurer Mr I B Cox Mr M Doble Mr T Dawlings Mrs A Harris – Resigned 14/11/2024 Mr F Hobbs Mrs S Barnes – Appointed 31/7/24 Mr P Carter – Appointed 29/5/24 Mrs Karen Bryne – Appointed 26/3/25 Mr T Fagg – Resigned 3/4/2024 Mrs L Homewood – Resigned 8/4/2024

Solicitors

Robson & Co 147 High Street Hythe Kent CT21 5JN

Main Bankers

HSBC Bank Plc 41 Sandgate Road Folkestone Kent CT20 1SA

Chief Executive

Cleo Smith BEM Senior Management Team

Christopher Houghton

CCLA Investment Management Limited 80 Cheapside London EC2V 6DZ

Company Number 06589817

Charity Number 1125274

Sanford House Stade Street

Hythe Kent CT21 6BD

Auditors

Burgess Hodgson Audit Limited Camburgh House 27 New Dover Road Canterbury Kent CT1 3DN

Investment Advisors

Whiting Group Ltd 19-21 Albion Place Maidstone Kent ME14 5EG

Insurance Brokers

Independent Insurance Services Church House 136 Sandgate Rd Folkestone Kent CT20 2BN

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Annual Report 2024 -2025

Table of Contents 02-03 A Message from the Chair 04-21 Trustees’ Report 22 Statement of Trustees’ Responsibilities 23-27 Report of Independent Auditors 28-29 Statement of Financial Activities 30 Statement of Financial Position 31 Statement of Cashflows 32-45 Notes to the Financial Statements Blank Page 46 (The following pages do not form part of the Financial Statements) 47-51 Detailed Statement of Financial Activities

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Annual Report 2024 -2025

My role as Chair, on behalf of the group of Trustees, is to introduce the Age UK Hythe, Lyminge and Ashford Annual Report, which takes you through the work of the organisation it has completed from April 2024 to March 2025. This report gives the organisation an opportunity to reflect on the year’s work, share the work that has been undertaken throughout the year and consider the work needed in the future.

You will note throughout the report the number of services we have delivered and the success of these services. As an organisation here to meet a local need, we will continue to explore ways in which we can maintain these services and, where needed and if funding available, will increase these services.

As you will see in the Statement of Financial Activities, we have continued to make a loss. This was not unexpected and our forecasts had highlighted this, with accurate data throughout the year enabling the organisation to make ongoing decisions that enabled services to continue and, in some areas of high need, increase.

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Message from the Chair Penny Southern

The organisation has, despite the many changes in funding arrangements, delivered all of the key services and managed to continue with the support and much needed services for people living with dementia.

However, it is a loss, and we are forecasting further potential losses over the next three years. Although we have been able to sustain this loss with excellent historical financial work, sound investments and an increase in income streams, we cannot continue with these losses. In 2024, after a number of discussions and meetings to look at income, activities and expenditure, the organisation came to the difficult decision to close one of its buildings.

Although a challenging time from making the recommendation to implementing the decision, it was essential to take action in order to preserve our sustainability across all services. This decision was made alongside a number of changes in services and staffing, some developments, fee increases, additional fundraising alongside new grant applications to ensure the ongoing sustainability of the core services. These are essential to meet the growing need in all three of our communities. We will need to continue considering opportunities and take further action in order to maintain our services and deliver a future balanced budget. With this in mind work has already started on consultations with people who use our services, their families, partners and the wider local population to set out our ambition and security of funding streams over the next three to five years. We will report more on the outcome of this work in the 2025 - 2026 Annual Report.

Despite the many challenges the organisation faced in 2024/25 it has not lost sight of the importance of delivering its core services well. A number of Age

UK assessments throughout this period have been completed and the results are a good news story. This organisation has been recognised through the Age UK Quality Assessment and the Information and Advice Quality Mark assessment as an organisation that delivers high standards of service and adheres to best practice standards. It is through the dedication and commitment of all our staff and volunteers that have enabled us to manage our services and maintain our standards. A huge congratulations to all staff and volunteers on this outstanding achievement.

The organisation has a very strong foundation built by a group of competent people who are nimble and innovative enough to make the right future decisions to ensure the continuation of much needed services within this unpredictable economic environment.

Finally, thank you to all the staff and volunteers across the three community hubs who never fail to impress me with the dedication, innovation and excellent work they do to deliver services within these communities.

I am confident you’ll find this Annual Report informative; it will enable you to reflect on all the excellent work Age UK Hythe, Lyminge and Ashford has achieved during this period and give you confidence that the organisation is sustainable, relevant and can deliver what’s needed to the people in our local communities.

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Trustees’ Report An Introduction

The Trustees, who are directors for the purpose of company law, are pleased to present their report together with the Financial Statements of the charity for the period 1 April 2024 to 31 March 2025.

The Financial Statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association and Accounting and Reporting by Charities:

Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (second edition, effective 1 January 2019).

Following a decision by the Trustees in May 2008, a new charitable company, which is limited by guarantee, was incorporated in May 2008 under Company Number 1125274 and Charity Number 06589817.

In 2011, Age Concern Hythe and Age Concern Elham Rural merged to become Age Concern Hythe and Lyminge. This was followed by another major merger in 2024 when Age Concern Hythe and Lyminge joined with Age UK Ashford. Following the merger, the organisation now operates legally as Age Concern Hythe, Lyminge, and Ashford, though it is commonly known as Age UK Hythe, Lyminge, and Ashford. As part of this transition, a new Memorandum and Articles of Association were adopted.

The Board meets at least eight times a year and receives reports from a formal Finance Committee, which convenes at least ten times annually. These committees operate under specific Terms of Reference, with delegated functions and appointed Chairs, all overseen by the Board. The Senior Management Team participates in these meetings.

To ensure effective governance, the Board conducts a regular skills audit to confirm that the Trustees collectively possess the necessary expertise. Prospective Trustees undergo an interview process before being nominated for election at the Trustee and Annual General Meetings. When gaps in skills or experience are identified, individuals with the required expertise may be co-opted onto the Board. Trustee vacancies are advertised as needed.

None of the Trustees receive remuneration or other benefits for their work with the Charity. Any connection between a Trustee or Senior Manager and a related party, supplier, or beneficiary must be disclosed to the full Board in accordance with standard contractual relationship guidelines. In the current year, no related party transactions have been reported.

The Trustees have taken into account the Charity Commission’s guidance on public benefit.

The Charity is managed by a Board of Trustees, who also serve as Directors of the incorporated entity.

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Trustees’ Report Structure, Governance & Management

Management

The Board of Trustees is responsible for the overall strategic direction and development of the Charity. The Chief Officer and Senior Management Team handle day-to-day operations and management. The Chief Officer provides the Board with bi-monthly reports covering operational and financial performance. Any decision with significant implications for the organisation is brought to the Board for consideration. These include, but are not limited to:

• Organisational priorities

• Risk management, particularly concerning resources and reputation

• Significant structural changes

• Major initiatives

• Policy development

The pay of the Senior Management Team is reviewed annually. Given the nature of the Charity, the Board of Trustees benchmarks salaries against similar-sized local community charities to ensure competitive pay rates.

Internal Control

The Trustees hold ultimate responsibility for ensuring that the Charity has effective internal control systems in place across the organisation and that financial statements adhere to best practices. They must also maintain accurate accounting records that reflect the Charity’s financial position at any given time.

Additionally, the Trustees are responsible for safeguarding the Charity’s assets and implementing reasonable measures to prevent and detect fraud and other irregularities. The internal control systems aim to provide reasonable, though not absolute, assurance against material misstatements or losses. These systems include:

• A business plan and annual budget approved by the Trustees.

• Regular reviews of financial results, budget variances, and forecasts by the Trustees.

• Formal adoption of financial regulations, including delegation of authority and segregation of duties.

• Adoption of a risk strategy and regular review of a risk register to manage individual risks.

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Risk Management

The Trustees have established a risk management strategy supported by a risk register, which undergoes regular review by the Trustees, Chief Officer, and senior staff members. This strategy identifies the various risks the Charity faces, prioritises them based on likelihood and potential impact, and outlines mitigation measures.

One key risk identified is the long-term financial sustainability of the Charity. The focus of the next strategic plan will be to develop self-sustaining income streams for existing high-quality services while also introducing new initiatives and services that meet the needs and preferences of older people. Additionally, non-financial risks related to fire safety and health and safety at all Charity centres have been given special attention. A comprehensive Fire Risk Assessment has been conducted, along with fire warden training and full building and electrical surveys to mitigate these risks.

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Trustees’ Report Our Mission

Our vision is for every individual in Hythe, Lyminge and Ashford to feel connected to their community and embrace later life with independence, dignity, and wellbeing. We also strive for Age UK Hythe, Lyminge, and Ashford to be recognised as an essential organisation within the Folkestone & Hythe District and the Borough of Ashford.

Charitable Object

The object of the Charity shall be to promote and assist the general good of all older people in any manner which is now or hereafter deemed by law to be charitable, primarily within Hythe, Lyminge and Ashford.

Our Vision

Reduce loneliness and improve the health and wellbeing for those living in or around Hythe, Lyminge and Ashford.

Our Objectives

To deliver a high-quality, safe, and sustainable service that meets the needs of older people across Hythe, Lyminge and Ashford.

To use our experience and expertise to empower older people, advocate for their needs, and amplify their voices.

To effectively respond to and influence changes in Health and Adult Social Care policies.

To actively engage with older people, their families, and carers.

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Our Values

Caring

Providing a high-quality service with the individual’s needs at its heart. We treat every service user with care, respect, and dignity.

Trust

Delivering reliable, high-quality, and accessible services. Using our experience and knowledge to empower older people, represent them, and help them access the support they need to live well and make the most of later life.

Choice

Offering a range of opportunities that enable older people to make informed choices about their lives.

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Trustees’ Report Our Services

Our services are designed to foster social connections through community hubs and outreach while also providing support at home where needed. We recognise that multiple aspects of life influence wellbeing which is why we offer a diverse range of services, ensuring every individual has access to the support and opportunities that best suit their needs.

Time for Me

Time for Me has provided a valued membership service, offering discounts and priority access to a variety of outings and day trips. From lunches at local restaurants and theatre visits to film nights at the hub, the group has helped bring people together to socialise and enjoy new experiences.

Between April 2024 and March 2025, we successfully delivered 180 sessions, creating meaningful opportunities for our members. However, following a review of participation levels, it was decided that the group would come to a close in February 2025. This decision allows us to focus our resources on services that will have the greatest impact on older people in our community.

We remain committed to providing a diverse range of social opportunities and look forward to continuing to support older people in staying active, engaged, and connected.

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Full Days with Us

Our full-day sessions provide a welcoming, engaging,

and supportive environment for older people, offering a variety of opportunities to socialise, stay active, and participate in activities that enhance both physical and mental wellbeing. These sessions are designed to foster a sense of community while promoting healthy living through a diverse programme of activities. Each session includes:

• A range of stimulating activities available throughout the day, such as seated exercise, new age curling, art, singing, dance groups, and many others, all tailored to promote physical and mental wellbeing.

• A freshly prepared, nutritious two-course lunch served hot every day, ensuring participants enjoy a balanced meal.

• Refreshments provided throughout the day,

• ensuring comfort and hydration.

• Access to local transport services, making it easier for individuals to travel to and from our hubs.

In addition to our full-day sessions, many of our wellbeing activities are regularly held weekly, including classes in art, exercise, painting, and other activities. These ongoing sessions offer continuity and give participants the chance to develop skills and form lasting connections within the community.

Between April 2024 and March 2025, we facilitated 6,306 social opportunity places, providing older people with meaningful opportunities to connect with others, reduce isolation, and engage in a

supportive environment. We also delivered 5,610 wellbeing activities, ranging from creative arts and music sessions to movement-based exercises, all designed to enhance the overall wellbeing of our participants.

Our wellbeing services are partially funded through the Universal Wellbeing contract, commissioned by Kent County Council. This contract is primarily aimed at supporting individuals at levels 1 and 2 of need, which focuses on those with lower to moderate needs. Unfortunately, this funding model provides less support for those who are frailer or more vulnerable and may require more intensive care. However, we are sub-contracted to deliver these services by Social Enterprise Kent for the Hythe and Lyminge areas and Imago for the Ashford area. Despite the limitations of this funding model, we remain committed to supporting individuals across all levels of dependency. We continue to ensure that those with higher needs, including frail and vulnerable participants, still have access to valuable social opportunities and wellbeing activities. This approach allows us to offer a full spectrum of support, ensuring that everyone, regardless of their level of need, can engage with our services and benefit from the community we foster.

These services play a vital role in promoting the health and happiness of older people in our community, and we remain committed to delivering accessible, enriching day services that positively impact the lives of our participants. Through these programmes, we continue to build a strong, connected community where individuals of all abilities can thrive.

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Trustees’ Report Our Services

Help at Home

Our Help at Home services provide essential support to older people, enabling them to maintain their independence and quality of life. These services include:

• Two-Course Hot Meal Delivery – Freshly prepared meals delivered hot and ready to eat. Between April 2024 and March 2025, we delivered 31,377 hot meals, ensuring that individuals had access to nutritious, home-cooked food.

• Independent Living Service – Offering practical assistance with everyday tasks that may have become more challenging, such as light housework, meal preparation, and shopping support. In the year April 2024 – March 2025, we delivered 5,144 hours of independent living support, helping older people to remain in their own homes comfortably.

• Laundry Service (Service Ceased) – Until December 2024, we offered a laundry service that collected, washed, and returned laundry the following week. Various service levels were available

to meet individual needs. Over the period April 2024 – December 2025, we completed 704 loads of laundry. However, due to low demand, this service was discontinued in December 2024.

• Befriending Service – Providing companionship to those who may feel isolated. From April 2024 to March 2025, we delivered 452 hours of befriending support. However, due to high demand and limited volunteer recruitment, our befriending service has reached full capacity, and we are currently unable to expand further.

• Transport – We operate a fleet of wheelchair-accessible vehicles, supporting individuals who require assistance with travel. In the year April 2024 – March 2025, we helped 8,456 individuals with their transport needs.

• Shopping and Prescription Delivery – Assisting with essential shopping on a weekly basis. Between April 2024 and March 2025, we provided 429 shopping calls, ensuring that older people had access to the essentials they needed.

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Information & Advice

Age UK is proud to have a dedicated team of Information and Advice Officers, experts who are here to guide individuals through life's challenges and ensure they receive the support they need. Our team offers assistance across a wide range of issues, including:

• Maximising Your Income – We conduct benefit checks to ensure that older people are receiving all the financial support they are entitled to, which is especially crucial in times of financial strain. With the loss of winter fuel allowance and cuts to various financial supports, many are facing significant challenges to make ends meet. Our benefit checks help improve financial wellbeing and ensure that no one is missing out on the support they are eligible for.

• Help with Form Filling – We understand that completing forms can be overwhelming, particularly when they are tied to vital financial or care services. Whether it’s applying for a Blue Badge, Attendance Allowance, or other essential forms, our team is committed to supporting individuals through the paperwork process, ensuring they don’t miss out on their entitlements.

• Care and Support Advice – A change in health or mobility often requires significant adjustments to how we live. Our team provides expert advice on available care options, enabling individuals to maintain their independence while accessing the right support for their needs.

Service Pressure and Demand

Despite these pressures, we remain committed to offering the highest level of service possible. In November 2024 – December 2024, we underwent the Age UK Information and Advice Quality Mark assessment, which reflects our dedication to maintaining high standards of service. We will undergo a further assessment in 2025, ensuring we continue to provide the best possible support to those who rely on us, even as demand continues to grow.

Between April 2024 and March 2025, our team supported 878 individual clients, managing a total of 3,101 separate cases. (One person may have multiple cases, such as Attendance Allowance, Blue Badge applications, Pension Credit, etc.) This work generated 4,071 individual contacts, including phone calls, home visits, and office appointments.

Through our support, clients successfully claimed £24,930.86 in weekly benefits, amounting to an estimated £1,296,404.60 in annual awards.

However, the demand for our services is now under immense pressure, with waiting times extending up to two weeks.

This growing demand reflects the increasing number of older people requiring support, exacerbated by continuing financial hardship. The loss of the Winter Fuel Allowance and reductions in other income support have left many older individuals in precarious financial positions, further intensifying their need for advice and assistance.

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Trustees’ Report Our Services

Dementia Services

A diagnosis of dementia often brings a mix of emotions, relief in understanding the cause of behavioural changes, alongside anxiety about what the future may hold. At Age UK Hythe, Lyminge and Ashford, we offer a bespoke service to support individuals living with dementia at every stage of their journey. Our goal is to provide care, compassion, and practical assistance to help individuals live as independently and comfortably as possible.

Between April 2024 – March 2025, we supported over 6,851 individuals living with dementia through a range of services tailored to meet their unique needs. Our Services Include:

• Dementia Coordination Service Our Dementia Coordination service, commissioned by the NHS, is designed to support individuals living with dementia and their carers. As a subcontractor to Age UK Herne Bay and Whitstable, we help guide individuals and their families

through the complexities of dementia care, ensuring they can access the appropriate services available in the community. The Dementia Coordination service connects clients to a variety of resources, including support groups, respite care, healthcare services, and social activities, tailored to meet their individual needs. Our coordinators offer practical assistance and emotional support to help people live better with dementia, making the process of navigating care options and services as seamless as possible.

• Maintenance Cognitive Stimulation Therapy (MCST)

These short, structured sessions are designed for individuals who have recently received a dementia diagnosis. MCST helps to engage cognitive function, providing mental stimulation to support those in the early stages of dementia. In the past year, we delivered 577 MCST sessions, offering essential cognitive support to those beginning their dementia journey.

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• Daybreak

Daybreak sessions are offered in a variety of settings, tailored to meet the individual needs of those living with dementia. These sessions provide a safe, engaging environment where participants can socialise, engage in structured activities, and enjoy companionship. Local transport is available to ensure ease of access. During the year April 2024 – March 2025, we provided 1,476 Daybreak sessions, enriching the lives of individuals living with dementia.

Dementia Cafés and Young Onset Diagnosis Groups In addition to our core services, we facilitate a number of dementia cafés in and around Hythe, Folkestone, Lyminge, and Ashford. These cafés offer a welcoming and informal space for people living with dementia and their families to meet, share experiences, and access support. We are particularly proud of our dedicated groups for individuals diagnosed at an early age, offering tailored support that recognises the unique challenges faced by younger people living with dementia.

These groups provide an invaluable network where individuals and families can connect, share stories, and receive expert guidance in a supportive, nonjudgmental environment. The Dementia Cafés and Young Onset Diagnosis Groups are commissioned by Kent County Council, and we are a subcontractor to Age UK Herne Bay and Whitstable, the contract holders. Through this collaboration, we continue to deliver essential services to individuals living with dementia across the region.

Partnership with Bright Shadow In addition to our direct services, we are proud to

have entered into a partnership with Brightshadow, which has allowed us to expand our dementiarelated initiatives. This collaboration enables us to deliver a diverse range of projects designed to support individuals living with dementia, further enhancing the quality and scope of our services. The ongoing projects, which began in 2024, continue to make a significant impact on the lives of those affected by dementia, while strengthening our partnership with Bright Shadow.

Community Engagement and Dementia-Friendly Initiatives We are committed to enhancing the community’s understanding and support for dementia. Through our collaboration with the Hythe Dementia Forum, we have worked to make Hythe town a dementiafriendly community. This initiative raises awareness, educates local businesses, and promotes inclusivity for individuals living with dementia.

Building on this success, in January 2025, we partnered with local councillors in Ashford and various organisations to establish the Ashford Dementia Forum. The goal of this forum is to make Ashford a more dementia-friendly town, ensuring that people living with dementia and their families can access the resources and support they need within the community.

This initiative is a cornerstone of our ongoing efforts to create dementia-friendly spaces, where individuals can continue to participate in their communities with confidence, knowing that they are supported by accessible and understanding services.

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Trustees’ Report Other Services

During the year, we have continued to provide vital services to support our community. These include:

• Chiropody:

2,501 chiropody appointments were fulfilled, helping to maintain the health and comfort of our clients’ feet.

• Befriending:

In the past year, our Befriending service has been thriving, with 22 dedicated volunteers providing support to 28 clients. This service is currently at capacity, with each volunteer offering valuable companionship and reducing social isolation for their assigned client. The volunteers have been instrumental in providing personalised attention, fostering a strong sense of community, and making a significant impact on the wellbeing of those we serve.

• Hairdressing:

A total of 389 hairdressing appointments, ensuring our clients have access to personal grooming services.

• Hearing Aid Clinics:

572 drop-in sessions took place, providing essential hearing aid support to our service users.

• Diabetes Peer-to-Peer Support Groups: Facilitated peer support groups for 42 individuals living with diabetes, empowering them to share experiences, offer mutual support, and learn from each other’s journeys.

• Hypertension Hero Sessions:

A series of sessions that supported 311 participants in managing and reducing hypertension, improving overall health outcomes and providing them with the tools and knowledge to manage their condition effectively.

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Volunteering

Our 177 volunteers are the backbone of the Charity, and we are deeply grateful for their dedication and hard work. We strive to offer volunteer roles that suit a variety of interests and skill sets, ensuring that everyone can contribute in meaningful ways to our mission.

From April 2024 to March 2025, our volunteers have donated an impressive 15,605 hours, which translates to a saving of £190,537.05 in wage costs. (Using minimum wage of £12.21p/h).

We rely on volunteers for a wide range of essential roles, including befrienders, drivers, volunteers assisting with shopping,

supporting activities, working in the café kitchen, and many other vital tasks. Their time and commitment are instrumental in enabling us to deliver our services and meet the needs of those in our community.

The importance of volunteer coordination cannot be overstated. In recognition of the vital role this position plays in keeping our volunteer programme running smoothly, the Trustees agreed to continue funding this role out of reserves once the Lottery funding ended in August 2024. This decision underscores the invaluable contribution volunteers make to the Charity, ensuring that we maintain strong support and continuity in our services for the long term.

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Trustees’ Report Fundraising Highlights

This financial year has been exceptionally rewarding and inspiring, marked by the incredible support from our community, staff, and volunteers who contributed tirelessly to various fundraising initiatives.

Our regular events, including lively Bingo nights, engaging Quiz evenings, bustling Jumble Sales, and festive Christmas Fairs, continued to bring our community together, raising valuable funds that directly support our vital work.

However, the standout event of this financial year was undoubtedly the remarkable Everest Base Camp Challenge. Two dedicated team members, accompanied by Sam, one of our valued community members who lives with dementia, undertook this extraordinary adventure. Although Cleo and Emma bravely reached Everest Base Camp, the journey was not without its challenges. Cleo showed immense resilience in overcoming altitude sickness, while sadly Sam developed a chest infection and had to return from Namche. Undeterred, Cleo and Emma continued, carrying with them our Age UK stone, which they proudly placed at Base Camp, symbolising our organisation’s commitment and the courage of everyone involved. Their mission was specifically dedicated to raising vital funds to support our Dementia Services, directly benefiting individuals and families affected by dementia.

Throughout this incredible journey, our team met an array of amazing people from all walks of life, each sharing their inspiring stories and personal motivations for taking on the Everest challenge. The experience provided unique insights into Nepalese culture and daily life, allowing our team to immerse themselves deeply, sampling new foods, learning local customs, and building lasting bonds through shared challenges and achievements.

In addition to the Everest Base Camp Challenge, our dedicated fundraising team worked tirelessly, rallying our staff workforce and volunteers to raise essential funds through various initiatives and events. The collective spirit and relentless determination demonstrated by our entire community has been truly heartwarming and instrumental in achieving our fundraising goals. We extend our heartfelt gratitude to all participants, supporters, and volunteers who made our fundraising events this year so memorable and impactful. Your continued generosity and enthusiasm empower us to continue our mission with confidence and optimism.

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Trustees’ Report Chief Officer’s Overview for the Year Ahead Cleo Smith, BEM

As we look towards the year ahead, it’s important to reflect on both the successes and challenges we’ve faced. One of the most difficult decisions was the closure of our Lyminge site, a step we took after in-depth reviews of our budgets, financial reports, and the long-term sustainability of our services.

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This was an incredibly challenging decision for everyone involved, and we deeply understand the emotional impact it had on our staff, volunteers, and the local community. The response from the community, while heartfelt, created further challenges for our staff who had to manage the difficult emotions and concerns of those who were directly affected. We are aware of how upsetting it was for many of our volunteers, who have given so much of their time and energy to support the Charity. This decision, while painful, was ultimately made with the long-term future of our organisation in mind. Ensuring the sustainability of our services for the most vulnerable in our community is our primary responsibility, and sometimes tough decisions are required to achieve that.

In the face of these challenges, we have also made significant strides in ensuring the ongoing quality of our services. Throughout the year, we undertook the Age UK Quality Programme, which provided an independent and thorough assessment of our operations. We were pleased to learn that our organisation not only meets the necessary legislation but also adheres to best practice standards in delivering our services. This programme affirmed that we are on the right path and that our efforts are focused on maintaining high standards across all aspects of our work. This positive confirmation was particularly important as we navigated a difficult financial landscape.

Additionally, we conducted a comprehensive review of our staffing structure. Where possible, we restructured teams to ensure we could meet our funding obligations without resorting to redundancies. This was a delicate balancing act as we sought to minimise the impact on our valued staff while preparing for potential funding losses and cuts in the year ahead. We are incredibly proud of how

our staff have responded to these changes, and their resilience has been crucial to the continuity of our services.

One area that requires ongoing attention is our ageing fleet. Many of our vehicles are crucial for transporting vulnerable individuals to and from our services. As these vehicles continue to age, it is clear that plans will need to be made in the coming year to upgrade our fleet. This is vital to ensure that we can maintain the level of service our community relies on and that the most vulnerable individuals can continue to access the support they need.

Looking back on the second year of our merger, it has been a period of growth, adaptation, and valuable lessons. The decision to merge has been confirmed as the right one, and while there have been growing pains along the way, we have seen the benefits of a more unified organisation. The merger has allowed us to streamline operations, share resources, and better serve our community. That said, we continue to face challenges, particularly with regard to funding and sustainability in the face of an unpredictable economic environment.

Despite these challenges, I remain confident in our ability to move forward. We are fortunate to have an incredible team of Trustees, staff and volunteers who demonstrate unwavering dedication and passion for the work we do. Together, we have built strong foundations that will allow us to weather these difficult times. With the continued support of our local community, I am certain we will not only persevere but thrive. We remain committed to delivering high-quality services and supporting the most vulnerable in our community for many years to come.

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Annual Report 2024 -2025

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) Year ended 31 March 2025 Trustees. responsibilities statement The trustees, who are also directors for the purposes of company law, are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally AC￿pted Accounting Practice). Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and the incoming resources and application of resources, including the income and expenditure, for that period. In preparing these financial statements, the trustees are required to= select suitable accounting policies and then apply them consistenty" observe the methods and principles in the applicable Charities SORP" make judgments and accounting estimates that are reasonable and prudent" state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements., prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity's transactions and disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Auditor Each of the persons who is a trustee at the date of approval of this report confirms that.. so far as they are aware, there is no relevant audit information of which the charity's auditor is unaware., and they have taken all steps that they ought to have taken as a trustee to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that inft)rmation. The trustees, annual report and the strategic report were approved on on behalf of the board of trustees by= 26th sep.tember 25 and signed P Southern (Chair) Trustee 22

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Independent Auditor's Report to the Members of Age UK Hythe, Lyminge and Ashford Year ended 31 March 2025 Opinion We have audited the financial statements of Age UK Hythe, Lyminge and Ashford (the 'charity') for the year ended 31 March 2025 which comprise the statement of financial activities (including income and expenditure account), statement of financial position. statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements= give a true and fair view of the state of the charity's affairs as at 31 March 2025 and of its incoming resources and application of reSoUr￿s, including its income and expenditure, for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice., have been prepared in accordan￿ with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordan￿ with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordan￿ with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordan￿ with these requirements. We believe that the audit eviden￿ we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees, use of the going con￿rn basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least Iwelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibiltties of the trustees with respect to going concem are described in the relevant sections of this report. 23

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Independent Auditor's Report to the Members of Age UK Hythe, Lyminge and Ashford (continued) Year ended 31 March 2025 Other inforniation The other information comprises the information included in the annual report, other than the financial statements and our auditorfs report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit.. the information given in the trustees, report for the financial year for which the financial ststements are prepared is consistent with the financial statements" and the trustees, report has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the charity and its environment obtsined in the course of the audit, we have not identified material misstatements in the trustees, report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept. or returns adequate for our audit have not been received from branches not visited by us., or the financial statements are not in agreement with the accounting records and returns., or rtain disclosures of trustees, remuneration specified by law are not made,. or we have not received all the information and explanations we require for our audit. 24

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Independent Auditor's Report to the Members of Age UK Hythe, Lyminge and Ashford (continued) Year ended 31 March 2025 Responsibilities of trustees As explained more fully in the trustees, responsibilities statement, the trustees (who are also the directors for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going con￿rn and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to ￿ase operations, or have no realistic altemative but to do so. 25

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Independent Auditor's Report to the Members of Age UK Hythe, Lyminge and Ashford (continued) Year ended 31 March 2025 Auditor's responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assuran￿ about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users tsken on the basis of these financial statements. Irregularities, including fraud, are InStan￿S of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our prO￿dureS are capable of detecting irregularities, including fraud is detailed below.. We identify and assess the risks of material misstatement of the f nancial statements, whether due to fraud or error, and then design and perform audit prO￿dureS responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for our opinion. In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, we have considered., the nature of the industry, control environment and business performan￿ with particular reference to any remuneration or related party transactions involving trustees. We also consider the results of our enquiries of management, relating to their own identification and assessment of the risks of irregularities and possible related fraud. This includes reviewing available documentation on their policies and prO￿dureS and performing tests of controls to evidence their effectiveness. Throughout the audit testing we are considering the incentives that may exist within the organisation for fraud. Key areas include timing of recognising income around the year end, posting of unusual journals and the correct use of restricted funds. In common with all audits under ISAS (UK), we are also required to perform specific procedures to respond to the risk of management override. We ensure we have an understanding of the relevant laws and regulations and remain alert to possible non-complian￿ throughout the audit. Despite proper planning and audit work in accordance with auditing standards there are inherent limitations and unavoidable risk that we may not detect some irregularities and material misstatements in the financial statements. We are not responsible for preventing non-compliance and cannot be expected to detect non-complian￿ with all laws and regulations. As part of an audit in accordance with ISAS (UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also= Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. 26

Age UK Hythe, Lyminge and Ashford

Company Limited by Guarantee

Independent Auditor's Report to the Members of Age UK Hythe, Lyminge and

Ashford (continued)

Year ended 31 March 2025

• Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the internal control.

• e Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees.

• ° Conclude on the appropriateness of the trustees’ use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the charity to cease to continue as a going concern.

• e Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

Use of our report

This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audit work, for this report, or for the opinions we have formed.

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Alexander Baker (Senior Statutory Auditor)

For and on behalf of Burgess Hodgson Audit Limited Camburgh House 27 New Dover Road Canterbury Kent CT1 3DN 14 acter bots

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Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Statement of Financial Activities (including income and expenditure account) Year ended 31 March 2025 2025 Restricted funds Total funds Total funds 2024 Unrestricted funds Note Income and endowments Donations and legacies Day Care Centre other trading activities Investment income 88,378 939,386 99,740 33,210 288,537 196,821 376,915 1,136,207 99,740 33,210 731,332 1,150,045 88,934 15,750 Total income 1,160,714 485,358 1,646,072 1,986,061 Expenditure Expenditure on raising funds.. Costs of other trading activities Investment management costs Day Care Centre Total expenditure 13.737 2.079 1,228,757 26.786 40,523 2,079 1,671,877 42,353 3,838 1,689,263 443,120 1,244,573 469,906 1,714,479 1,735,454 Net gains on investments 11 32.025 32,025 87,107 Net (expenditurellincome and net movement in funds (51.834) 15.452 (36,3821 337,714 Reconciliation of funds Total funds brought forward Total funds carried forward 1,969,593 293,901 2,263,494 1,925,780 1.917.759 309.353 2,227,112 2,263,494 The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. The notes on pages 11 to 25 forni part of these financial statements. 28

Age UK Hythe, Lyminge and Ashford

Company Limited by Guarantee

Statement of Financial Position

31 March 2025

		2025		2024
	Note	£	£	£	£
Fixed assets
Tangible fixed assets	15		415,396		385,650
Investments	16		1,311,958		1,309,090
			1,727,354		1,694,740
Current assets
Stocks	17	5,612		5,220
Debtors	18	205,671		210,025
Cash at bank and in hand		438,684		558,180
		649,967		773,425
Creditors: amounts falling due
within one year	19	150,209		204,671
Net current assets			499,758		568,754
Total assets less current liabilities			2,227,112		2,263,494
Net assets			2,227,112		2,263,494
Funds ofthe charity
Restricted funds			309,353		293,901
Unrestricted funds			1,917,759		1,969,593
Totalcharityfunds	21		2,227,112		2,263,494

These financial statements were approved by the board of trustees and authorised for issue on 26th September 25 and are signed on behalf of the board by:

linn SJ mM hea wey wo P Southern (Chair) Trustee

The notes on pages 11 to 25 form part of these financial statements.

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Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Statement of Cash Flows Year ended 31 March 2025 2025 2024 Cash flows from operating activities Net (expenditure)lincome (36,382) 337,714 Adjustments for." Depreciation of tangible fixed assets Net gains on investments Dividends, interest and rents from investments Other interest receivable and similar income Interest payable and similar charges Accrued income 44,962 (32,025) (20,471) (12,739) 12,250 (16,443) 49,130 (87,1071 (14,3401 {1,410) 10,491 (10,6901 Changes in." Stocks Trade and other debtors Trade and other creditors (392) 20,704 (54,369) {2,844) (122,701) 66,080 Cash generated from operations (94,905) 224,323 Interest paid Interest received (12,250) 12,739 (10,491) 1,410 Net cash (used in)Ifrom operating activities (94,416) 215,242 Cash flows from investing activities Dividends, interest and rents from investments Purchase of tangible assets PrO￿edS from sale of tangible assets Proceeds from sale of other investrnents 20,471 (85,848) 11,140 29,157 14,340 (16,6791 280 Net cash used in investing activities (25,080) {2,059) Net Idecrease)lincrease in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year (119,496) 558,180 213,183 344,997 438,684 558,180 The notes on pages 11 to 25 forni part of these financial statements. 30

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements Year ended 31 March 2025 Accounting policies Basis of preparation The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP IFRS 201) 'Accounting and Reporting by Charities- Statement of Recommended Practi￿ applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) (effective 1 January 2019),, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in in the UK and Republic of Ireland, and the Companies Act 2006. The financial statements have been prepared under the historical cost convention, with the exception of investments which are included at market value, as modified by the revaluation of ￿rtain assets. Age Concern Hythe and Lyminge is a charitable company in the United Kingdom. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is Sanford House, Stade Street, Hythe, Kent, CT216BD. The nature of the charity's operations and principal activities are on page 1. Going concern There are no material uncertainties about the charity's ability to continue. Judgements and key sources of estimation uncertainty The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Income Lix The Charity is exempt from corporation tax on its charitable activities. Fund accounting Unrestricted funds can be used in accordan￿ with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial ststements. Incoming resources All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably. 31

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 Accounting policies (continued) Resources expended Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure. it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Operating leases Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight line basis over the period of the lease. Allocation and apportionment of costs Support costs are those that assists the work of the charity but do not directly undertake charity activities. Note 10 provides a breakdown of the costs and how these have been allocated. Tangible assets Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated depreciation and subsequent accumulated impairment losses. An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other recognised gains and losses, unless it reverses a charge for impairment that has previously been recognised as expenditure within the statement of financial activities. A decrease in the carrying amount of an asset as a result of revaluation. is recognised in other recognised gains and losses, except to which it offsets any previous revaluation gain. in which case the loss is shown within other recognised gains and losses on the statement of financial activities. Depreciation Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows.. Freehold propety Fixtures and fittings Motor vehicles Equipment Straight line over life of lease 200/0 reducing balance 250/0 reducing balance 33 % straight line Investments Unlisted equity investments are initially recorded at cost, and subsequently measured at fair value. If fair value cannot be reliably measured, assets are measured at cost less impairment. Listed investments are measured at fair value with changes in fair value being recognised in income or expenditure. 32

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 Accounting policies (continued) Investment property Investment propety is shown at most recent valuation. Any aggregate surplus or deficit arising from changes in fair value is recognised in the Statement of Financial Activities. Stocks Stocks are valued at the lower of cost and net realisable value. after making due allowance for obsolete and slow moving items. Defined contribution plans The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate. Donations and legacies Unrestricted Funds Restricted Total Funds Funds 2025 Donations Donations Ashford Transfer 56,762 56,762 Legacies Legacies Grants Grants 31,616 288,537 320,153 88.378 288,537 376,915 Unrestricted Funds Restricted Total Funds Funds 2024 Donations Donations Ashford Transfer 25,482 338,166 25,482 363,764 25,598 Legacies Legacies 2,000 2,000 Grants Grants 7,928 332,158 340,086 373.576 357,756 731,332 33

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 Day care centre Unrestricted Funds Restricted Total Funds Funds 2025 Meals and refreshments Health and well being Transport contributions Independent living services Centre activities SEK Wellbeing Funding National Lottery Funding - Sts"ck in a Bundle Income 576,643 30,270 141,248 153,720 37,505 576,643 92,520 141,248 153,720 37,505 99,571 35,000 62,250 99,571 35,000 939,386 196,821 1,136,207 Unrestricted Funds Restricted Total Funds Funds 2024 Meals and refreshments Health and well being Transport contributions Independent living services Centre activities SEK Wellbeing Funding National Lottery Funding - Stick in a Bundle Income 540,289 90,286 124,707 157,073 34.197 540,289 90,286 124,707 157,073 34,197 99,993 103,500 99,993 100,000 3.500 950,052 199,993 1,150,045 Other trading activities Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Fundraising events Shop Income other Income Support Income - Other Branches 15,776 53,132 4,377 26,455 15,776 53,132 4,377 26,455 18,784 53,953 5,210 10,987 18,784 53,953 5,210 10,987 99,740 99,740 88,934 88,934 Investment income Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Rents received Gainlloss on sale of investments Deposit account interest 14.530 5.941 12.739 14.530 5,941 12.739 14,340 14,340 1,410 1,410 33,210 33,210 15,750 15,750

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 Costs of other trading activities Unrestricted Funds Restricted Total Funds Funds 2025 Other trading actitivies 13,737 26,786 40,523 Unrestricted Funds Restricted Total Funds Funds 2024 Other trading actitivies 42,353 42,353 Investment management costs Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Managing agents fees Insuran 1,792 287 1,792 287 1,577 2,261 1,577 2,261 2,079 2,079 3,838 3,838 Expenditure on charitable activities by fund type Unrestricted Funds Restricted Total Funds Funds 2025 Day Care Centre Support costs 1,059,689 169,068 434,170 8,950 1,493,859 178,018 1,228,757 443,120 1,671,877 Unrestricted Funds Restricted Total Funds Funds 2024 Day Care Centre Support costs 871.341 179.431 638,491 1,509,832 179,431 1,050,772 638,491 1,689,263 Expenditure on charitable activities by activity type Activities undertaken directly Support Total funds costs 2025 Total fund 2024 Day Care Centre Governance costs 1,493,859 1,493,859 178,018 1,509,832 179,431 178,018 1,493,859 178,018 1,671,877 1,689,263 35

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 10. Anatysis of support costs Day Care Centre Total 2025 Total 2024 Wages Social Security Pensions Auditors, remuneration Bank charges Legal & Professional fees Accountancy & bookkeeping 99,771 11,258 2,308 8,515 12,250 6,804 37,112 99,771 11,258 2,308 8,515 12,250 6,804 37,112 97,811 10,987 2,301 13,000 10,491 9,137 46,286 178,018 178,018 190,013 11. Net gains on investments Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Fair value gainsl(losses) on other investment assets 32,025 32,025 87,107 87,107 12. Net {expenditure)lincome Net {expenditure)lincome is stated after chargingl(crediting)'. 2025 2024 Depreciation of tangible fixed assets Fees payable for the audit of the financial statements 44,962 8,515 49,130 13,000 13. Staff costs The total staff costs and employee benefits for the reporting period are analysed as follows: 2025 2024 Wages and salaries Social security costs Employer contributions to pension plans 941,098 50,469 14,998 922,712 55,930 14,161 1,006,565 992,803 36

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 13. Staff costs (continued) The average head count of employees during the year was 58 (2024.. 71). The average number of full-time equivalent employees during the year is analysed as follows.. 2025 No. 2024 No. Management Support & Dementia Daybreak Administration Ancillary Hot meals Independent living Kitchen Cleaning & Laundry Information & Advice 13 15 10 58 71 The number of employees whose remuneration for the year fell within the following bands, were.. 2025 2024 No. No. £60,000 to £69,999 14. Trustee remuneration and expenses No remuneration or other benefits from employment with the charity or a related entity were received by the trustees Trustee expenses of £185 were paid to Penny Southern in the year (2024.. £191). 15. Tangible fixed assets Improveme nts to Fixtures and Propety fittings Motor vehicles Equipment Total Cost At 1 April 2024 Additions Disposals At 31 March 2025 505,628 154,142 5,260 (35,165) 124.237 53,848 80,588 (2,033) 132,403 22,723 736,341 85,848 (2,708) (39,906) 20,015 782,283 505.628 Depreciation At 1 April 2024 Charge for the year Disposals At 31 March 2025 166,027 34,841 130,148 3.631 (26,260) 107,519 33,022 6,035 (572) 38,485 21,494 350,691 455 44,962 (1,934) (28,766) 20,015 366,887 200,868 Carrying amount At 31 March 2025 304,760 16,718 93,918 415,396 At 31 March 2024 339,601 23,994 20,826 1,229 385,650 37

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 16. Investments Investment Other properties investments Total Cost or valuation At 1 April 2024 Additions Disposals Fair value movements 350,000 959,090 1,309,090 (29,157) 32,025 (29,1571 32,025 At 31 March 2025 350,000 961,958 1,311,958 Impairment At 1 April 2024 and 31 March 2025 Carrying amount At 31 March 2025 350.000 961,958 1,311,958 At 31 March 2024 350,000 959,090 1,309,090 All investments shown above are held at valuation. Investment properties Investment property is shown at most recent valuation. Any aggregate surplus or deficit arising from changes in fair value is recognised in the Statement of Financial Activities. 17. Stocks 2025 2024 Stocks 5,612 5,220 18. Debtors 2025 2024 Trade debtors Prepayments and accrued income other debtors 91,977 99,522 14,172 113,479 84,197 12,349 205,671 210,025 19. Creditors: amounts falling due within one year 2025 2024 Trade creditors Accruals and deferred income Social security and other taxes Other creditors 55,199 20,587 10,257 64,166 67,738 20,680 10,846 105,407 150,209 204,671 38

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 20. Pensions and other post retirement benefrts Defined contribution plans The amount recognised in income or expenditure as an expense in relation to defined contribution plans was £14,998 {2024= £14.161). 21. Anatysis of charitable funds Unrestricted funds At Gains and 31 Mar 202 losses At 1 Apr 2024 Income Expenditure Transfers General funds Designated Redundancy Fund Designated Warm Space Fund Designated UKSPF Fund 1,935,514 1,147,714 (1,231,573) 32,025 1,883,680 34,079 34,079 4,000 (4,000) 9.000 (9.000) 1,969,593 1,160,714 (1,244,573) 32,025 1,917,759 At Gains and 31 Mar 202 losses At 1 Apr 2023 Income Expenditure Transfers General funds Designated Redundancy Fund Designated Warm Space Fund Designated UKSPF Fund 1,469.805 1,424.312 (1.092.963) 47,253 87,107 1,935,514 34.079 34,079 4,000 (4,000) 1,503.884 1,428.312 (1.096.963) 47,253 87,107 1,969,593 39

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 21. Anatysis of charitable funds (continued) Restricted funds At Gains and 31 Mar 202 losses At 1 Apr 2024 Income Expenditure Transfers Information & Advice Fund Extension Fund Hythe & Ashford Dementia Coordinator Hythe Post Diagnostic Dementia Christmas Paty Fund Cost of Living Fund Singing for All Stick In A Bundle Lottery Wellbeing Fund Wellbeing IMAGO Wellbeing SEK MCST 278,571 (26,786) 251,785 84.171 (84.171) 81.286 (81.286) 17,485 10,700 35,000 (17,485) (1,533) (35,000) 9,167 11,998 (11,998) (62,250) (99,571) (7,500) 62,250 99,571 7,500 40

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 21. Anatysis of charitable funds (continued) pip Diabetes Peer to Peer Talking Therapies Scewfix foundation FHDC exercise classes Parkinsons UK physical activities Lyminge Association repairs KCC Community Transport Dementia Choir 3,332 7,082 (10,414) 5,672 7,108 (5,672) (7,108) 5,755 (2,500) 3,255 6,000 (6,000) 2.829 (2.829) 883 (737) 146 45.000 7,066 45,000 (7,066) 293,901 485,358 {469,906) 309,353 At Gains and 31 Mar 202 losses At 1 Apr 2023 Income Expenditure Transfers Information & Advice Fund Extension Fund Hythe & Ashford Dementia Coordinator Hythe Post Diagnostic Dementia Christmas Paty Fund 44,565 304,656 (44,565) (26,085) 278,571 70,243 (70,243) 325 67,449 (67,774) 2,688 (2,688) 41

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 21. Anatysis of charitable funds (continued) Cost of Living Fund Singing for All Stick In A Bundle Lottery Wellbeing Fund Wellbeing IMAGO Wellbeing SEK MCST pip Diabetes Peer to Peer Talking Therapies Scewfix foundation FHDC exercise classes Parkinsons UK physical activities Lyminge Association repairs KCC Community Transport Dementia Choir 3,733 34,970 (38,703) 65,929 100,000 {165,929) 72,000 62,250 99,993 12,399 38.445 (60,002) (62,250) (99,993) (12,399) (35.113) 11,998 3,332 421,896 557,749 (638,491) (47,253) 293,901 42

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 22. Funds The funds are used for the following purposes.. Designated Redundancy Fund This fund is monies set aside to cover any redundancy costs that may arise in the future due to a decrease in funding for the activities of the charity. although at the present time it is not envisioned that the fund will be used. UKSPF A grant from Folkestone and Hythe District Council to support people living in the community with information and advice. Wam Space A grant from Folkestone and Hythe District Council to provide a warm space for people to socialise in the winter months reducing costs of utilities at home. Restricted Extension Fund This represents funds received from Kent County Council, The Bradbury Foundation, Bernard Sunley and the Laing Family Trust for the existing building extension costs. Stick In A Bundle This represents funding received from the National lottery to support the development and coordination of volunteers in the community enhancing their experience and increasing volunteer involvement within the organisation. Hythe Dementia Coordinator Age UK Hythe and Lyminge are subcontractors to deliver Dementia coordination ServI￿S as part of a contract procured by Kent County council and the NHS. Hythe Post Diagnostic Dementia Age UK Hythe and Lyminge are subcontractors to deliver Dementia support services as part of a contract procured by Kent County Council and the NHS. Cost of Living Fund A grant from Age UK National to support our rising running costs. Maintenance Cognitive stimulats.on Therapy (MCST) Funding to deliver therapy sessions for people in the early stages of dementia, supporting memory, communication. and wellbeing. Personal Independen￿ Programme (PIP) Support to help older people maintain their independence. build confiden￿, and take control of their health and wellbeing. Singing For All Funding was received to support the Singing For All programme in Lyminge. This provides inclusive group singing sessions designed to improve mental health, wellbeing, and social connections. The sessions are accessible to older people and those at risk of isolation, 43

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 encouraging participation in a supportive community environment. Wellbeing Matter {Imago) The Wellbeing Matters funding, received via Imago. was used to deliver a range of wellbeing activities for older people and vulnerable adults. The programme aims to help individuals maintain independence, reduce isolation, and improve overall quality of life. Wellbeing SEK Grant funding was received through Wellbeing SEK to support local wellbeing initiatives. These funds were directed towards activities that promote physical and mental health, and enhance resilience within the community. Wellbeing Lottery Grant The charity was the lead organisation for the Wellbeing Lottery Grant, working on behalf of a consortium of organisations across Kent. As lead partner, the charity coordinated the project, managed reporting requirements, and ensured outcomes were delivered for beneficiaries across the county. The funding was awarded for the Ashford area to support wellbeing activities and towards a sustainable model. Diabetes Peer to Peer Funding was received for the Diabetes Peer to Peer project. This initiative enables people living with diabetes to access support and guidance from trained peers, helping to build confidence in self-management of the condition and reducing health inequalities. Talking Therapies Funding to provide telephone-based talking therapy for those experiencing anxiety, loneliness, or challenging times. Screwfix Foundation A grant to revamp the Hythe Day Centre, creating a more welcoming and accessible environment for all service users. Folkestone & Hythe District Council (FHDC) Funding to extend our exercise programme outside of normal operating hours, helping more older people to stay active and connected. Parkinson's UK Support to deliver tailored exercise sessions designed for people living with Parkinson's disease. Lyminge Association Funding to repair the community café dishwasher, ensuring the sm¢)oth running of a vital local hub for social connection. Kent County Council (KCC) Community Fund Support for the purchase of a new vehicle. enabling us to transport older people to the day centre and reduce social isolation. Dementia Choir Funding to establish a choir for people living with dementia and their carers, offering joy, connection, and therapeutic benefit through music.

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2025 23. Anatysis of net assets between funds Unrestricted Funds Restricted Total Funds Funds 2025 Tangible fixed assets Investments Current assets Creditors less than 1 year Net assets 116,358 1,311,958 592,399 (108,215) 1,912,500 299,038 415,396 1,311,958 57,568 649,967 (41,994) (150,209) 314,612 2,227,112 Unrestricted Funds Restricted Total Funds Funds 2024 Tangible fixed assets Investments Current assets Creditors less than 1 year Net assets 53,294 1,309,090 758,095 (204,671) 1,915,808 332,356 385,650 1,309,090 773,425 (204,671) 2,263,494 15,330 347,686 24. Anatysis of changes in net debt At At 1 Apr 2024 Cash flows 31 Mar 2025 Cash at bank and in hand 558,180 (119,496) 438,684 25. Operating lease commitments The total future minimum lease payments under non<ancellable operating leases are as follows= 2025 2024 Not later than 1 year Later than 1 year and not later than 5 years Later than 5 years 32,940 142,880 20,125 15,600 77,900 35,725 195,945 129,225 45

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Management Infomiation Year ended 31 March 2025 The following pages do not fomi part of the financial statements. 46

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Detailed Statement of Financial Activities Year ended 31 March 2025 2025 2024 Income and endowments Donations and legacies Donations Ashford Transfer Legacies Grants 56,762 25,482 363,764 2,000 340,086 320,153 376,915 731,332 Day Care Centre Meals and refreshments Health and well being Transport contributions Independent living services Centre activities SEK Wellbeing Funding National Lottery Funding - Stick in a Bundle Income 576,643 92,520 141,248 153,720 37,505 99,571 35,000 540,289 90,286 124,707 157,073 34,197 99,993 103,500 1,136,207 1,150,045 Other trading activities Fundraising events Shop Income Other Income Support Income - Other Branches 15,776 53,132 4,377 26,455 18,784 53,953 5,210 10,987 99,740 88,934 Investment income Rents received Gainlloss on sale of investments Deposit account interest 14,530 5,941 12,739 14,340 1,410 33,210 15,750 Total income 1,646,072 1,986,061 47

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Detailed Statement of Financial Activities (continued) Year ended 31 March 2025 2025 2024 Expenditure Costs of other trading activities Opening stock Purchases Closing stock Fundraising Expenditure 5,220 35,019 5,612 5,896 2,376 42,462 5,220 2,735 40,523 42,353 Investment management costs Managing agents fees Insuran 1,792 287 1,577 2,261 2,079 3,838 Day Care Centre Wages and salaries Employer's NIC Pension costs Rent Rates and water Light and heat Repairs and maintenan Motor vehicle expenses Legal and professional fees Telephone other office costs other interest payable and similar charges Meals Sundries Cleaning and waste disposal Training Independent living scheme expenses Hot meal delivery Recruitment and other staff costs EqLripment leasing Bad Debts written off Investments to propety Fixtures and fittings Motor vehicles Computer equipment Advertising and marketing Activities and Entertainment 941,098 50,469 14,998 33,538 12,888 36,037 32,229 88,972 52,431 28,315 31,261 12,250 44,791 13,789 21,545 2,580 39,265 100,927 652 1,806 1190) 34,841 11,936 266 1,229 13,646 50,308 922,712 55,930 14,161 34,031 14,578 33,295 31,318 91,679 57,841 28,988 39,302 10,491 36,798 20,548 23,747 5,383 55,655 99,668 4,633 1,227 12,243 35,072 5,301 6,942 1,815 6,180 39,725 1,671,877 1,689,263 48

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Detailed Statement of Financial Activities (continued) Year ended 31 March 2025 2025 2024 Total expenditure 1,714,479 1,735,454 Net gains on investments Fair value gainsl(losses) on other investment assets (32,025) (87,1071 Net lexpenditure)lincome (36,382) 337,714 49

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Detailed Statement of Financial Activities Year ended 31 March 2025 2025 2024 Costs of other trading activities Other trading actitivies Opening stock Purchases Closing stock Fundraising expenditure 5,220 35,019 (5,612) 5,896 2,376 42,462 {5,220) 2,735 40,523 42,353 Costs of other trading activities 40,523 42,353 50

Age UK Hythe, Lyminge and Ashford Company Limited by Guarantee Notes to the Detailed Statement of Financial Activities (continued) Year ended 31 March 2025 2025 2024 Day Care Centre Day Care Centre Activities undertaken directly Wages Social security Pensions Rent Rates and insurance Light and heat Repairs and maintenance Minibus and travel expenses Telephone and internet charges Postage and stationary Meals 841,327 39,211 12,690 33,538 12,888 36,037 32,229 88,972 28,315 31,261 44,791 824,901 44,943 11,860 34,031 14,578 33,295 31,318 91,679 28,988 39,302 36,798 E 11 Sundries Cleaning and waste disposal Training Independent living scheme expenses Hot meal delivery Recruitment and other staff costs Equipment leasing Bad Debts written off Investments to propety Fixtures and fittings Motor vehicles Computer equipment Advertising and marketing Activities and Entertainment 13,789 21,545 2,580 39,265 100,927 652 1,806 1190) 34,841 11,936 266 1,229 13,646 50,308 20,548 23,747 5,383 55,655 99,668 4,633 1,227 12,243 35,072 5,301 6,942 1,815 6,180 39,725 1,493,859 1,509,832 Governance costs Wages Social Security Pensions Accountancy & bookkeeping Auditors, remuneration Legal & Professional fees Bank charges 99,771 11,258 2,308 37,112 8,515 6,804 12,250 97,811 10,987 2,301 27,408 13,000 17,433 10,491 178,018 179,431 Day Care Centre 1,671,877 1,689,263 51