2025-03-31-accounts

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) OFF THE RECORD (TWICKENHAM) LTD Trustees, Report and Financial Statements st for the year ended 31 March 2025

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) OFF THE RECORD (TWICKENHAM) LTD Trustees, Report and Financial Statements for the year ended 31st March 2025 Contents Page Reference & Administrative Details Chair's Report Trustees, Report Independent Examiner's Report 12 Statements of Financial Activities 13 Balance Sheet 15 Notes to the Financial Statements 16

OFF THE RECORD (TWIGKENHAM) LTD (A company limited by guarantee) REFERENCE & ADMINISTRATIVE DETAILS Board of Directors (Trustees) Peter Jenkins (Chair) Christopher Whistler (Treasurer- Resigned 9 May 2025) Rajesh Bakramia Deborah Fearn Claire Haynes Claire Holt Sarah Mccarthy Jocelyn Mooney (Appointed 25 July 2024) Laura Stewart Charlotte West Philip Woodford Registered Company number 8466382 Charlty Reglstration number 1152097 Registered Office address 2 Church Street Twickenham TW13NJ Bankers The Cooperative Bank Redwood Bank Cambridge & Counties Bank Independent Examiner Debby Metcalf FCA

OFF THE RECORD ITWI¢KENHAM) LTD (A company limited by guarantee) CHAIR'S REPORT Lord Darzi prOdU￿d a report last year into the state of the NHS and in an interview with him at the time of publication of the report, he said that the thing which had surprised him most was the state of mental health services and particularly young people's mental health ser￿iCeS. We, at Off The Record, are not at all surprised by this, as being at the sharp end, we see this every day. The nurnber of young people who seek our services continues to be very high and also the issues that they bring to us are more complex. Off The Record Provides counselling services for young people aged 11 to 24 across the London Borough of Richmond upon Thames and you might be surprised to know that this borough has the second highest level in London of hospitalisations for self-harm, and the highest level of hospitalisations for risky behaviour associated with poor mental health. Many of the young people who come to us are desperately seeking help for these issues. as well as anxiety, depression, relationship problems, difficulties at school, loneliness and low self-esteem. Many do not feel able to talk to their parents or GP, and they have not been supported at school or by other statutory services. The Trustees, Report on the following pages 8ets out the details of what we did to respond to these needs over the year to 31. March 2025 and also what we are intending to do this year. l am pleased to report that Off The Record has had a good year, particularly in relation to its finances and the recruitment of new Gounsellors. After making a significant deficit in 2024, we basically broke even in 2025 and our reserves have rernained stable atjust under six months of annual expendrtura. This was despite the fact that we only received £29,520 of statutory funding (from NHS SW London ICS) in the year. They decided, at the end of the first quarter, that they would no longer fund our fvrfo satellites which served Kingston clients and therefore, sadly, we had to close those two operations. I would like to thank all of thos8 who funded us last year. In particular, we received grant funding from Richmond Foundation, Hampton Fund, The Barnes Fund, The Sisters of The Holy Cross Church, BBC Children in Need and Heathrow Community Fund. We also, once again, received free office accommodation from St Mary's Church, Twickenham. The recruitment of high-quality counsellors to meet the demand which we have for our seDiices has been a challenge for us for some time, but l am pleased to say that for the first time since Covid lockdown, we became fully staffed across all locations during the year. I would like to thank our Manager, Deborah Kerpner, and her dedicated team of counsellors and office staff. Their enthusiasm and hard work ensured that we continued to deliver an excellent serrfice to our clients. I would like to thank all members of the Trustee Board for their efforts. Very sadty, our Treasurer, Chris Whistler, passed away on 16th May 2025. We were extremely fortunate to have had his considerable involvement for the last hvo and a half years and he will be much missed. Our clients continue to really value the seniices that we provide and we get excellent feedback from them. Our airn is to continue to provide the best possible Servi￿ to as many young people who need us in the coming year and b8yond. Peter Jenkins Chair of the Board of Trustees

OFF THE RECORD {TWICKENHAM) LTD (A cornpany limited by guarantee) TRUSTEES. REPORT The Trustees present their annual report together with the financial statements of the Charity for the year ended 31 $¢ March 2025. The Antlual Report serves the purposes of both a trustees, report and a directors, report under company law. The Trustees confirm that the Annual Report and Financial Statements of the charitable company comply with the current statutory requirements, Ihe requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) Since the company qualifies as small under section 382 of the Companies Act 2006, the strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors, Report) Regulations 2013 has been omitted. Our Vision, Misslon, Principles and Ways of working Our vision is that every young person has a welcoming space where they feel valued, supported and listened to. Our mlssion is to provide free, confidential and accessible inforrnation and counselling, to support young people's emotional and mental well-being when they are in need. We have the following prineipl88', 1. To be young people-centred and valuing their contribution in all aspects of seNice development and delivery 2. To provide a personal, responsive and inclusiv8 Service 3. To follow safe, effective and professional ways of working 4. To be friendly and informal and to value honesty, flexibility, integrity, and well-being 5. To champion the welfare of young people with a non-judgemental and empathic approach In delivering our sepdices we aim to.. Take all reasonable steps to ensure young people's safety and well-being Work towards equality of access Provide competent, high-quality staff who are supported, supervised and trained, in accordance with our safer recruitment policy Involve young people at every level of oui work Work alongside other agencies, recognising and valuing differences in ethos and approach Acknowledge inequalities and seek to counter oppression and discrimination Maintain high standards of monitoring and evaluation of our services Meet high standards of information governan￿ and data security Achieve kite-marks and qualtty standards where appropriate

OFF THE RECORD {TWICKENHAM) LTD (A company limlted by guarantee) Objectives and activities 1) Policies and objectives As set out in our Articles of Association, the objects of the Charity are: 1. The advancernent of education, the protection and preseniation of good health and the relief of poverty, distress and sickness of young persons {being persons under the age of 25) in the United Kingdom, particularly the London Borough of Richmond upon Thames. 2. The relief and prevention of suffering caused by mental or physical ill health or by social or economic circumstances among young people by establishing. maintaining and developing a counselling service for the giving of individual or group counselling, and practical advice. 2) Public benafit The work of the Charity is to support young people's emotional and mental well-being when they are in need. The Trustees confirm that they have taken due account of the guidance contained in the Charity Cornmission'8 general guidance on public benefit when reviewing the Charity's aims and objective8 and in planning future activities. Achievements and performance Developments In the year to 31•1 March 2025 We delivered 3,539 sessions during the year, supporting 1.116 young people. This is 20/0 more sessions than the previous year, despite having to closeour two satellites which served Kingston clients in July 2024, due to funding being withdrawn. We also supported 352 parents and carers of young people, up ffom 214 in the previous year. Our counselling drop- in service saw 501 young people (compared to 542 the previous year) and we provided bookable counselling sessions to 549 young people, up from 501 in th8 previous y6ar. We identified five key objectives for the year and we made progress against all of these. 1 To diversify our fundraising and marketing materials in order to achieve income target8, to maintain suffici8nt rnsources to operate at our current capaclty We achieved our income targets for the year and further progress has been made on diversifying our fundraising. However, more still needs to be done regarding diversification. In particular, unrestricted donations and gffts increased to £126,986 in the year compared to £69,594 in the previous year. New grants included £19,500 from the Sisters of the Holy Cross Church, £15.000 from BBC Children in Need and £10,377 from Heathrow Community Trust.

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) 2 To recruit sufficient addltlonal high-quallty counsellors to malntain and maxirnise current service offer at highest possible capacity We worked hard during the year to recruit new counsellors and, for the first time since Covid lockdown, we became fully staffed across all locations. 3. Improve efficiency through Implementing a customer relations management system (CRM). Further work has been done on scoping the requirements for a new databaselCRM, system, with a view to implementing such a system when we have the necessary funds to do this. Following this, there were a number of meetings with potential CRM providers, but we have not yet found one with the functionality which meets our specific requirements. 4. Develop staff processes to support staff retention and ensuro that staffing structure best meets the needs of the organisation. A draft staff handbook has been produced and this will be finalised and implemented in the coming year. We had no joiners or leavers in the year and the staff team has been stable for the past three years. 5. Develop our community and outreach work through our Friends and Young People's Advi80ry groups We recruited new volunteers for our Friends of OTR group and we reostablished our Young People's Advisory group (YPAG). This group was invaluable in collaborating on a project we worked on to provide support and guidance on self-harm and suicide. However, further progress needs to be made expanding our YPAG in order to fulfil the objectives which we would like this group to achieve. Plans for the future Our key objectives for the year to 31st March 2026 are to: Achieve income targets and recruit and retsin counsellors to operate at full, budgeted service capacity and, if additional funds are secured, look at expanding sep4ices by opening new satellites. Invest in infrastwcture {systems, structures and people) in order to improve efticiency and security of our current service offering and to facilitate potential future expansion. Develop our Young People's Advisory Group to ensure our services continue to meet the needs of our clients. Improve awareness and support for our service through improved use of digital resources and our Friends group and disseminate the impact of our work to slakeholders. Develop a three-year plan for 2026 to 2029

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) Financial review 1) Overview The Charity's total income during the period was £305,913 (2024: £212,961) against a tolal expenditure of £309,743 (2024: £315,932), giving an operating deficit for the period of £3,830 (2024: £102,971 }. Reserves of £135,252 (2024: £139,083) are carried forward to the nexl financial year. Unrestricted reserves are £96,161 (2024.. £106,402) and restricted reserves are £39,092 {2024: £32,681). The charity made a deficit of £10,241 (2024: deficit of £62,357) on unrestricted funds. Unrestricted incorne was considerably higher at £177,958, compared to the previous year (£119,641). Charitable expenditure increased from £174,042 to £186,552, due principally to cost of living salary increases to staff, general inflationary increases in costs and the funding of certain satellites, where funding was retrospectively withdrawn. The charity made a surplus of £6,411 (2024: deficit of £40,614) on restricted funds. The deficit in the year to 31st March 2024 arose principally from the fact that c£40,000 of funding relating to that year was received in the previous financial year. The Board receives a financial report quarterly showing income, expenditure, current resources and commitrnents. The Board approves an annual budget and regularly reviews forecasts of income and expenditure. 2) Reserves policy The Board of Trustees, Principal consideration is to ensure that consistency is maintained for the vulnerable young people within its support system and, to that end. it recognises the importance of developing sufficient free reserves to support the organisation. The Charity's policy is to have tofal reserves of approximately six months total charitable expenditure. This includes unrestricted reserves to cover the possibility that funders, in particular of satellite hubs, may not renew funding in the future and that it might take time to find new funders foi those services or to cease their operations. At 315t March 2025, total reserves amounted to £135,253 (2024.. £139,083) which represented 5.3 months of total charitable expenditure (2024.. 5.4 months). 3) Material investments policy The Charity can invest money not required for its immediate purposes in investments, securities or propety, subject to conditions or consents as may be required by law. At 31 st March 2025, £80,822 (2024: £97,285) was held in three interest*arning bank deposit accounts. £60,185 was held across fixed-term bond accounts and £20.637 was held in a 35-day access account.

OFF THE RECORD (TWICKENHAM) LTD (A cornpany limited by guarantee) 4) Principal funding We have heard that many charrties of our size across the country have recently struggled wrth funding and, as a result, have had to close some of their services, so we are very grateful indeed to everybody who has supported our fundraising efforts over the last year. As noted in the Chair's Report, we received grant funding from Richmond Foundation, Hampton Fund, The Barnes Fund. NHS SW London ICS, The Sisters of The Holy Cross Church, BBC Children in Need and Heathrow Community Fund. We also received funding from Kew Fete. The Astor Foundation, Worshipful Company of Innholders and First Give. We, once again, received free office accommodation from St Mary's Church, Twickenham As well as our main funders, who are vital to our service, we are always very grateful to local groups and individuals who have donated to us or put on events to SLtpport us. This year these included a fundraising drive at The Prince Albert, Twickenham, an auction at the Cole Park Road Residents Association AGM and collections at Eel Pie Studios, Open Weekends. Cosco, Megans, TK Maxx, The Hampton Wick United Charity and The Teddington & Hampton Music Festival also supported us. One of our trustees. Claire Haynes, together with her running friends. ran the London Winter 10km, raising £3,500 for Off The Record Twickenham. James Whistler ran the London Marathon, raising a total of nearly £6,000. which was shared between us, Anthony Nolan and the Harlequins Foundation. James's time of 3 hours 12 minutes set a new Guinness World Record for the fa8test marathon by a person dressed as a Harlequin! We also ran a number of our own fundraising events which included stalls at the St Margarets Fair and Twickanham High Tide event. We also, once again, held our Christmas Carol concert, which was a great opportunity for some young people to show their support for us. While these events do not necessarily raise huge sums, we feel that it is important to have an opportunity to meet with our supporters and get involved in our communty. We are always thrilled, at these events, by how many people come up to us to share their gratitude at how our support has changed the lives of their children, friends or relatives. We had a very successful 'Quiz with a difference, in October, which included a silent auction, and we raised £7,000 from this evening. We will hold a similar event this October. Finally, we were deeply saddened by the loss of Poppy Drew in March 2024, and we know that all her friends and famity were profoundly affected too. Poppy clearly had very many friends, who cared deeply about her and to whom she was very special. We are immensely grateful that her family and friends made us the main charty in Poppy's memory and to date they have raised £22.000 in memory of Poppy. These very generous donations will provide vital support in helping us to continue our work with young people in crisis.

OFF THE RECORD (TWI¢KENHAM) LTD (A company limited by guarantee) Structure, governance and management 1 > Risk Management The Twstees have examined the major strategic, business and operational risks which the Charity faces and are satisfied that systems have been established and that there are appropriate reports to lessen these risks. 21 Governing document Off The Record (Twickenham) Ltd is a registered charity (charity nurnber.. 1152097> in England & Wales originally constituted under a Memorandum and Articles of Association dated 13 April 2013 and approved by the Charity Commission on 20 May 2013. Off The Record (Twickenharn) Ltd is a Company Limited by Guarantee without having a share capital, (Company No. 8466382). It is registered in England & Wales under a Company Certificate dated 28 March 2013. Revised Articles of Association were approved by the Members of the Charity on 14 June 2024. 3> Operations The Charity operates from its registered Offi￿ at 2 Church Street, Twickenham TW13NJ and also delivers services from a range of satellite centres throughout the London Borough of Richmond upon Thames. The Charity is managed by a full-time Manager, two part-time Assistant Managers and Business Manager, and uses freelance, paid staff, and volunteers to achieve its aims. 41 Structure of and Appointment to the Board The power to appoint additional directors is vested within the existing Board. The Board of Directors (Trustees) should comprise at least four people (minimum age 16), but there is no maximum number specified in the Articles of Association. One third of the Board is required to retire at each Annual General Meeting. No maximurn term of office for directors was specified in the original Articles of Association but this was changed on 14 June 2024, such that all directors must now retire and not be reappointed at the AGM nine years after the AGM at which they were first appointed. 5) Recruitment of trustees, induction and training Existing trustees complete details of their skills and experience and these are considered when recruiting for new trustees. Ideally new truslees fi'll any gaps in experien￿ and skills of the existing trustees. A comprehensive induction of all new trustees takes place by providing them with information about what it mèans to be a charity trustee and information specific to Off The Record. This is followed by a face-to-face discussion of these documents. Ongoing training is provided to trustees as appropriate. All Irustees have undertaken Iraining on safeguarding, cyber security and IT governance. 10

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) 6) Going concern After making appropriate enquiries, the Trustees have a reasonable expectation that the Charity has adequate resources to continue in operational existence for the foreseeable future. For this ￿aSOn, they continue to adopt the going concern basis in preparing the financial statements. ststement of Trustses, responsibilities for the year ended 31 March 2025 The Trustees (who are also the directors of the company for the purposes of company law} are responsible for preparing the Trustees, report and the financial ststements in accordance with applicable law and United Kingdom Accounting Stsnéards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial ststements for each financial year. Under company law, the Trustees must not approve the financial statements unless they are satisfied thal they give 8 true and fair view of the state of affairs of the company and of its incoming resources and application of resources, including its income and expenditure, forthat period. In preparing these financial statements, the Trustees are required to: select suitable accounting policies and then apply them consistently; observe the methods and principles of the Charities SORP (FRS 102)., make judgements and accounting estimates that are reasonable and prudent., state whether applicable UK Accounting Standards {FRS 102) have been followed, subject lo any material departures disclosed and explained in the financial statements. prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In preparing this report, the Trustees have taken advantage of the small companies exemptions provided by section 415A of the Companies Act 2006. Approved by order of the Board of Trustees on rh August 2025 and signed on its behalf by: MrP Ins Mrs C West 11

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee)

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF OFF THE RECORD (TWICKENHAM) LTD (A COMPANY LIMITED BY GUARANTEE) (‘THE CHARITY’)

I report to the Charity’s trustees on my examination of the accounts of the Charity for the year ended 31 March 2025.

Responsibilities and basis of report

As the charity’s trustees of the Charity (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).

Having satisfied myself that the accounts of the Charity are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner’s statement

Since the Charity’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England & Wales (“ICAEW”) which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

1. accounting records were not kept in respect of the Charity as required by section 386 of the 2006 Act; or

2. the accounts do not accord with those records; or

3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or

4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Signed:

Date: 25 August 2025

Debby Metcalf FCA, member of ICAEW 22 Trowlock Ave, Teddington, TW11 9QT

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OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31•t MARCH 2025 Total lunds 2025 Total funds 2024 Unrestricted Rostri¢tsd funds funds Note Income and Endowment from: Donations and legacies Charitable activities Other trading activities Investments 147,956 12,440 12,453 5,109 127,955 275,911 12,440 12.453 5,109 183,014 18,266 9,358 2,323 Total income 177,958 127,955 305,913 212,961 Resource8 expended: Raising funds Charitable activities 1,647 186,552 1,647 308,096 7,956 307,976 121,544 Total oxponditUTO 188,199 309 743 315 932 Net 1ncomel(ex￿nditure> (10,241) 6,411 {3,830) (102,971) Total funds brought forward 106,402 32,681 139,083 242,054 Total fund8 carried forward 96,161 135253 139083 The Statement of Financial Activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. 13

OFF THE RECORD (TWICKENHAM) LTD (A company Ilmited by guarantee) STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 3181 MARCH 2024 Total funds 2024 Unrestrlcted funds Rostricted funds Note Income and Endowm8nt from: Donations and legacies Charttable activities Other trading activities Investrnents 89.694 18.266 9,358 2,323 93.320 183.014 18.266 9,358 2,323 Total income 119,641 93,320 212,961 Resources expended: Raising funds Charitable activities 7,956 174,042 7,956 307,976 133,934 Total expendituro 181,998 133,934 315 932 Not incomg1(oxponditure) (62,357) 140,614) <102,971) Total funds brought forward 168,759 73,295 242,054 Total funds carried forward 106 402 32,681 139,083 The Statement of Financial Activities includes all gains and losses recognised in the year. All income and expendilure derive from continuing activities. 14

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) BALANCE SHEET AS AT 31 MARCH 2025 Total 202S Total 2024 Note Current assets Debtors Cash at bank and in hand Current asset inveslments Total current assets 31,071 138,922 60,185 230,178 36,079 47,300 57,285 140,664 Creditors= Amounts falling due in one year 10 (94,925) {1,581) Nét current assèts 135,253 139,083 Total net assets 11 135,253 139 083 Charity funds: Unrestricted funds Restricted funds 96,161 39,092 106,402 32,681 Total funds 12 135,253 139,083 For the financial year ended 31" March 2025, the Charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. The Members have not fequired the Charity to obtain an audit of Its account8 for the year in question in accordance with section 476. The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts. These accounts have been prepared in accordance with the provisions applicable to small companies subject to the small companies, regime and in accordance with FRS102 SORP. Approved by the Trustees on 7 IJ 025 and signed on their behalf by: rustee ..Trustee 15

OFF THE RECORD {TWICKENHAM) LTD IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31" MARCH 2025 1. Accounting policies 1.1 Basis of preparation of the financial statements The Charity is a charitable company limited by guarantee and it is registered in England & Wales. Financial Statements are prepared under the historical cost convention and in accordance with applicable accounting standards (FRS 102), the Statement of Recommended Practice "Accounting & Reporting by Charities {effective 1 st January 2019) and the Companies Act 2006. The financial statements have been prepared on a going concern basis, as the charity's forecasts and projects, taking account of reasonably possible changes in fundraising performance, show that the charity should be able to meet its liabilities as they fall due. The charity meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. The Trustees do not consider that there are any sources of estirnation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. 1.2 Fund Accounting Unrestricted funds are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity. Restricted funds are subjected to restrictions on their expenditure imposed by the donor or through the terms of a grant. 1.3 Income AIS income is recognised once the company has entitlement to the income, any performance conditions attached to the income have been met, it 18 probable that the incorne will be received and the amount of income receivable can be measured reliably. Grants are included in the Statement of Financial Activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance Sheet. Where income is rpr.pived in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received, the income is accrued. Donations in kind are recognised at reasonable estimates of their grDSS value to the charity or the amount actually realised. Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity, this is normally upon notification of the interest paid or payable by the bank. 16

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 2025 (continued) 1.4 Expenditure Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the arnount of the obligation can be measured reliably. Expenditure on charrtable activities is incurred on directly undertaking the activities which fvrther the cornpany's objectives, as well as any associated support costs. All expenditure is inclusive of irrecoverable VAT. 1.5 Taxation The charity is exempt from Corporation Tax, as all of rts income is charitable and is applied for charitable purposes. 1.6 Debtor8 Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments a￿ valued at the amount prepaid net of any trade discounts due. 1.7 Cash at bank and in hand Cash at bank and in hand includes cash and short term liquid investments with a short maturity of three months or less from the date of acquisltion or opening of the deposit or similar amount. 1.8 Current Asset Investment8 Current asset investments comprise cash on deposit with a maturity of less than one year held for investment purposes rather than to meet short-term cash commitments as Ihey fall due. They are valued at their fair value. 1.9 Liabilities and provisions Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably. Liabilities are recognised at the amount that the company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide. Provisions are measured at the best estimate of the amounts required to settle the obligation. 17

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 2025 (continued) 2. Income Unrestricted funds Restrlctad fund8 Total Funds Current year Donations and legacies Donations & gifts Gift Aid Donated goods, facilities and ServI￿S 126.986 4,570 16,400 147,956 127,955 254,941 4,570 16,400 275,911 127,955 Charltsble activities Sale of SeNi￿S 12,440 12,440 Other trading activities Fundraising events 12,453 12,453 Investment income Interest 5,109 5,109 Total income 177,958 127,955 305,913 Prior year Donations and legacies Donations & gifts Gift Aid Donated goods, facilities and services 69,594 3,700 16,400 89,694 93,320 162,914 3,700 16,400 183.014 93,320 Charitabl8 activities Sale of ser￿IceS Other incorne 15,406 2,860 18,266 15,406 2,860 18,266 Other trading activities Fundraising events 9,358 9,358 Investment income Interest 2.323 2,323 Total income 119,641 93,320 212,961 18

OFF THE RECORD (TWICKENHAM) LTD (A cornpany limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 202 (continued) 3. Expenditure on raising funds All expenditure on raising funds in 2025 and 2024 relates to staging fundraising events, plus £6,000 of expenditure in 2024 relates to remuneration for fixed-term fundraising support. All expenditure on raising funds is unrestricted. 4. ExpendttUf8 on charitable activities Unro8trietod funds R•6trictod fund8 Total funds Current year Staff costs - renumeration & oncosts Staff costs - other Professional services - clinical supervision Project costs - satellite & crisis counselling Office & Admin costs Premises costs IT costs Governance costs Total expenditure on charitable activities 83,343 11,622 15,555 44,856 6,333 21,197 2,389 1,257 186,552 63,229 146,572 11,622 15.555 103,171 6,333 21,197 2,389 58,315 121,544 308,096 Unrestrlcted funds Restrlcted fund8 Total fund8 Prlor yoar Staff costs - renumeration & oncosts Stsff costs - other Professional services - clinical superrfision Project costs- satellite & crisis counselling Office & Admin costs Premises costs IT costs Governance costs Other costs Total expenditure on charitabla activities 103,401 11,741 10,038 15,074 5,316 19.998 5,511 2,472 491 41,172 144,573 11,741 10,038 107,836 5,316 19,998 5,511 2,472 491 307,976 92,762 133,934 Fees paid to the Charity's Independent Examiner for the independent examination of the Charity's accounts were £800 (2024.. £800). No other fees were paid to them. 19

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 (continued) 6. Staff remuneration costs and ￿nsionS 2025 2024 Wages and salaries Social security costs Pension costs Total staff costs 138,583 6,432 1,557 146,572 136,875 6,099 1,599 144,573 No employee received remuneration amounting to more than £60,000 in either year. Total amount paid to key management personnel in the year was £81,016 (2024.. £78,792) The average head count of staff employees in the year was 7 (2024: 7>. The average FTE of staff employees in the year was 4 (2024.. 4) The Charity operales a defined contribution pension scheme and the assets of the scheme are held separately from those of the Charity in an independently administered fund. The pension cost charge of £1,557 (2024: £1,599) were the contributions paid by the Charity to the fund, of which £755 (2024: £712) related to members of key management personnel. 7. Trustee remuneration & related party transaction8 No remuneration directly or indirectly out of the funds of the Charity was paid or is payable for the year to any trusiee or to any person or persons known to be connected with any of them. No trustee or other person related to the Charity had any personal interest in any contract or transaction entered into by the charity during the year. {2024 - nil). Related parties donated £4,545 in the year (2024.. £875). 20

OFF THE RECORD (TWIGKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025, (continued) 8. Debtors 2025 2024 Float with payroll provider Accrued income Accounts receivable Total 12,600 15,621 2,850 31,071 12,100 12,761 11,218 36,079 9. Cash at bank and in hand 2025 2024 Short terrn deposits Cash at bank Total 20,637 118,285 138,922 40,000 7,300 47,300 10. Creditors: Amounts falling due within one yoar 2025 2024 Accounts payable Other creditors Deferred income Total 12,006 12,949 69,970 94,925 418 1,163 1,581 11. Analysis of net assets Unrestricted Restricted funds funds Total Current year Current assets Current liabilities Total 178,456 82,295 96,161 51,722 230,178 12,630 94,925 39,092 135,253 Prior year Current assets Current liabilities Total 107,565 1,163 106.402 33,099 140.664 418 1,581 32 681 139 083 21

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31st MARCH 2025 (Gontinued> 12. Movamants in funds Current year Blfwd at 11412024 Income Expenditure Clfwd at 311312025 Restricted Funds Barnes Fund Integrated Care Services Hampton Fund 1 Hampton Fund 2 Heathrow Community Trust Sisters of The Holy Cross Church Other small grants 12,608 16,708 29,520 24,850 24,000 10,377 19,500 3,000 127,955 (16,298) (29,520) (24,638) (23,650) (4,938) (19,500) 3,000 (121,5441 13,018 6,000 14,073 6,212 14,423 5,439 32,681 39,092 Unrestricted Funds 106,402 177,958 {188,199) 96,161 Totsl Funds 139,083 305,913 309,743 135,253 Barneg Fund Funding for 2 satellite counselling services in the Barnes district Integratod Care Services Statutory sector funding from SW London Integrated Care serVi￿S, for engagement with the CAMHS SPA and accepting referrals, providing a crisis counselling service at the OTR main centrè and providing satellite counselling seNices in Whitton and Hampton Hill Hampton Fund I Contribution to core salary cost8 Hampton Fund 2 Funding for 3 satellite counselling servlces In Hampton Hlll and Teddington Heathrow Community Trust Funding towards a Monday crisis counselling ser￿iCe and online counselling provision Sisters of The Holy Cross Church Funding towards the cost of the Service Manager salary Unrestricted funds include. an unrestricted grant of £56,100 from Richmond Foundation (formally known as Richmond Parish Lands Charity) towards core costs., an unrestricted grant of £15,000 from BBC Children in Need towards core costs" plus £16,400 gift-in-kind for donated premises at Church Street by St. Mary's Church, Twickenham. 22

OFF THE RECORD (TWICKENHAM) LTD (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31" hlARCH 2025 (continued) 12. Movements in funds Prior year Blfwd at 11412023 Income Expenditure Clfwd at 311312024 Restricted Funds Barnes Fund Integrated Care Services 1 Hampton Fund 1 Hampton Fund 2 Integrated Care Services 2 8,723 64,572 15,800 (11,915) (64,572) (18,000) (9.927) (29,520) 12,608 24,000 24,000 29,520 6,000 14,073 73.295 93,320 (133,934) 32,681 Unrestricted Funds 168,759 119,641 (181,998) 106,402 Total Funds 242,054 212,961 315,932 139,083 Barnes Fund Funding for 2 satellrte counselling services in the Bames area Integrated Care Servlces 1 One-off statutory sector funding froTn SW London Integrated Care Services, ft)r additional counselling in Kingston and Richmond Hampton Fund I Contribution to core salary costs Hampton Fund 2 Funding for 3 satellrte couns811ing sarvices in Hampton, Hampton Hill and Teddington Integrated Care Services 2 Statutory sector funding from SW London Integrated Care Sep4ices, for engagement with the CAMHS SPA and accepting referrals, providing a crisis counselling service at the OTR main centre and providing satellile counselling services in Whitton and Hampton Hill Unrestricted funds include an unrestricted grant of £55,000 from Richmond Foundation (formally known as Richmond Parish Lands Charity) towards core costs, plus £16,400 gift-in-kind for donated premises at Church Street by St. Mary's Church, Twickenham. 23