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Annual Report 2024–2025

Unlocking the power of people-driven care

Healthwatch Isles of Scilly

A message from our Chair	2
About us	3
Our year in numbers	4
A year of making a difference	5
Working together for change	6
Making a difference in the community	7
Listening to your experiences	8
Hearing from all communities	11
Information and signposting	13
Finance and future priorities	15
Statutory statements	16

“The impact that local Healthwatch have is vitally important. Healthwatch are empowering their communities to share their experiences. They’re changing the health and care landscape and making sure that people's views are central to making care better and tackling health inequalities.”

Louise Ansari, Chief Executive, Healthwatch England

A message from our Chair ii.

Once again, I present our annual report informing our community of the work undertaken in listening to people’s positive and negative experiences of health and care.

The sharing of our biennial survey report with service providers instigated development and change within services. We hope that x-ray access will be increased with modern technology and be accessible daily, instead of the current one day per week.

The building of the new hospital and care home will no doubt, add to the services that will be available. We look forward to the services working together towards an integrated approach and to provide more accessible services.

Staff and directors have attended strategic planning forums and maintained relationships with both local and Cornwall based providers, to ensure what is being planned in service provision meets the needs of local people. Patient transport remains an important issue and we continue to chair quarterly meetings of the services providers who are involved in medical travel and . transport, sharing issues raised and solving them together

I would like to thank the volunteer Board for all of their support and our 2 part time staff, for their commitment to improving health and care services to islanders.

“Whilst we share many of the issues of health and social care in mainland communities and provision, we always promote the fact that many issues can be the same but different, due to our remoteness to the mainland.”

Paul Charnock, Chair, Healthwatch Isles of Scilly

2 Healthwatch Isles of Scilly - Annual report 2024-2025

About us _

Healthwatch Isles of Scilly is your local health and social care champion.

We ensure that NHS leaders and decision-makers hear your voice and use your feedback to improve care. We can also help you find reliable and trustworthy information and advice.

Our vision

Our local communities across the five islands can all access the a health and care services that they need.

Our mission

To make sure that people’s experiences influence health and care provision.

Our values are:

Listening to people’s stories and to make sure that their views are heard.

Including: We listen to the views of people from all areas of the community.

Analysing: We look closely at people’s experiences to learn how to improve care.

Impact: We use the information provided to drive change and improve services.

Collaboration: We work closely with local and national health, social care and voluntary services.

3 Healthwatch Isles of Scilly - Annual report 2024-2025

Our year in numbers Pe

We’ve supported more than 120 people to have their say and get information about their care. We currently employ 2 part time staff and our work is supported by 6 volunteer members of the board.

Reaching out:

59 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.

228 people came to us either online, over the phone or via email, for clear advice and information on topics such as medical travel and lifeline support.

27 signposting and information posts on Facebook had a total of 14,113 views.

Championing your voice:

Our 2025 health and care survey results produced 15 individual reports with recommendations and shared with service providers. We published 1 overall report that included the responses from the 15 services. The report focused on people's experiences of health and care over a 2-year period and included: health centre, social prescribing, mental health, optician, pharmacy, dental practice, community hospital, mainland hospitals, children’s services, adult social services, care home, patient transport, Age Uk local transport and the health visitor.

Statutory funding:

We’re funded by the Council of the Isles of Scilly. In 2024/25 we received £50,602, which is 3.5% more than last year.

4 Healthwatch Isles of Scilly - Annual report 2024-2025

A year of making a difference Pee

Over the year we’ve been out and about in the community listening to your stories, engaging with partners and working to improve care on the Isles of Scilly. Here are a few highlights. Our biennial health and care The Community mental health research highlighted 2 key areas: day made us realise that the mental health and drugs and information that is provided to alcohol, that need improvement the community about mental and will be priority areas health support is not shared For 2025-2026. enough. We are sharing mental health information on social media and newsletters. | al. The community said that they We raised concerns about the would like to be dropped off at current optician service and lack the hospital by the airport of availability. We met with the minibus. We shared this with the commissioners and the service operator and they said that if has been expanded, meaning you ask the driver they can more people are being seen on do this, saving money, time island instead of travelling and anxiety. to the mainland. alna OO The unreliable weekly x-ray People told us that the travel service has caused some people company had not released to experience longer term issues enough flights and there was with broken bones. The CFT concern about being able to listened to feedback and we book a medical flight. We hope to have a portable spoke to the operations x-ray machine available department and they put x 24 hours a day. out more flights that day.

People told us that the travel company had not released enough flights and there was concern about being able to book a medical flight. We spoke to the operations department and they put out more flights that day.

We continued to support the café for people experiencing cancer, and for them to be involved in identifying what would make a difference to them. The café has now expanded and a range of support is now on offer.

People were asking us the same questions about health and care, so we produced a set of ‘top tips’ that we have shared with the community giving them the answers to their everyday questions.

5 Healthwatch Isles of Scilly - Annual report 2024-2025

Working together for change eee

We collaborate with other service providers to make sure that the experiences of local people influence decisions that are made about services at the Cornwall and the Isles of Scilly Integrated Care System (ICS) level. This year, we’ve worked with the ICS to achieve the following:

A collaborative approach to wellbeing:

We organised a winter wellbeing event with the ICS based on four key themes: Get Checked, Move More, Eat Well, Try New Things and Be Kind. We had representation from maternity, health, social care, Active Scilly, WI and a healthy eating representative. Adults and children had the opportunity to be creative, played games and learnt how to access the NHS App and complete the 10 year plan survey using technology.

The big conversation:

We collaborated with the NHS to design a survey to find out how health services best meet the needs of children and young people. The survey had a particular focus on children with additional needs. The NHS are now focusing on the results of the survey and we look forward to hearing what developments/changes there will be in supporting children from the islands.

Building strong relationships to achieve more:

We invited Health Transportation Group UK (HTG-UK), who had been awarded the patient transport contract, to our quarterly medical, travel and transport meetings. This has meant that we have been able to share community feedback with them and together, with the rest of the group members, looked towards improvements to the service that is currently provided.

We've also summarised some of our other outcomes achieved this year in the Statutory Statements section at the end of this report.

6 Healthwatch Isles of Scilly- Annual report 2024-2025

Making a difference in the community A

We bring people’s experiences to healthcare professionals and decision-makers, using their feedback to shape services and improve care over time.

Here are some examples of our work on the Isles of Scilly this year:

Creating empathy by bringing experiences to life

Hearing personal experiences and their impact on people’s lives helps services better understand the issues people face.

Our biennial health and care survey was sent to most households across the five islands and received 264 responses from a population of 1739 residents who were 18+. The feedback from people’s personal experiences formed 11 recommendations that were shared with service providers. To date, 5 recommendations have been actioned. One example is that people were not aware of the social prescriber’s role. There are now posters, pop-up and information available about what a social prescriber does and how to access the service. ( Source: ONS - 2021 Census (TS007B) )

Getting services to involve the public

By involving local people, services help improve care for everyone.

In 2024, the section on the optician service in our biennial health and care survey found out about people’s experiences of using and accessing the service. Thanks to what people shared, we have been able to work with the health centre who

commissioned a new service provider and more appointments are now available, reducing the need to travel for an optician appointment and the related costs.

Improving care over time

Change takes time. We work behind the scenes with services to consistently raise issues and bring about change. Feedback from the community about having to pay for a cancelled medical flight due to illness caused anxiety, stress and money issues to people when they are most vulnerable. This feedback was shared regularly with the transport provider, who has now changed their cancellation policy. This means that patients who are too ill to travel can cancel a flight, stopping a stressful situation.

7 Healthwatch Isles of Scilly- Annual report 2024-2025

Listening to your experiences

Services can’t improve if they don’t know what’s wrong. Your experiences shine a light on issues that may otherwise go unnoticed.

This year, we’ve listened to feedback from all areas of our community, including children and young people and the off-island communities. People’s experiences of care help us know what’s working and what isn’t, so we can give feedback on services and help them improve.

We have continued to share people’s experiences directly with service providers and within meetings. For example, our medical, travel and transport group meeting, where 33 stories were shared and 11 of these resolved or actioned before the meetings were held.

Listening to your experiences

Championing community concerns to provide a reliable x-ray service

Our biennial health and care survey championed the voices of our community to demonstrate the need for a more reliable x-ray service.

After sharing a report about the x-ray service with our local community hospital they have started to work on a new project aiming to bring portable x- ray imaging technology to the islands. What did we do? We found out about people’s experiences of using the local x-ray service. The current service runs one day per week, operated by a radiographer who Section word count – 100 words travels across from the mainland. We obtained the data identifying the number of days that the service did not operate due to weather stopping travel, or lack of radiographer. Key things we heard: of x-ray clinics were cancelled in one year 47% the x-ray service was unreliable 11% 0% reported concerns about the x-ray itself ~~=~~ The feedback showed what people thought about the reliability and accessibility of the service and the impact that not having a timely x-ray had on their health and recovery. What difference did this make? The data gained has enabled the hospital to work with a local university and a company that specialises in radiology and 3D imaging, to work closely with the local community and apply for a grant to be part of a trial, with the hope of the service becoming permanent in the near future. ~~—~~ 9 Healthwatch Isles of Scilly- Annual report 2024-2025

Listening to your experiences Pe

Improving the experience of patient transport

Our biennial health and care survey told us that local people find booking transport and travelling to hospital stressful.

150 local people rated their experiences of accessing and using patient transport in the past 2 years with 61 comments supporting these ratings. The experiences shared included: people identifying that they wanted to see improvements to the booking system, not being charged for flights when they had to cancel for medical reasons and if they had any special requirements, they could speak to the airline in the first instance.

Key things we heard:

44% 66% aan

of respondents who commented about their rating identified issues with patient transport.

of respondents identified ways patient transport could improve.

“Having to pay for changes to medical flights due to ill health is ridiculous!”

The stories highlighted the need for a medical transport system that works for islanders. We continue to work closely with the transport booking office and the provider of medical transport by meeting on a quarterly basis, to share community feedback and to continue to make improvements to the services provided.

What difference did this make?

Our report contributed to changes that have now been made to the patient transport system for islanders. Patients can speak to someone who will book their flight straight away and understands the issues that islanders can have. There is now no cost to the patient if they are ill and cannot travel, if they have evidence from a medical professional to prove this. If a patient needs a particular seat on a plane, then they can make this request directly to the airline.

10 Healthwatch Isles of Scilly - Annual report 2024-2025

Hearing from all communities

We’re here for all residents of the Isles of Scilly. That’s why, over the past year, we’ve worked hard to reach out to those communities whose voices may go unheard.

Every member of the community should have the chance to share their story and play a part in shaping services to meet their needs.

This year, we have reached different communities by:

Visiting all of the off-islands.
Organising an event with the ICB with free transport, to enable people to reach out to a range of service providers for support.
Giving most members of the community the opportunity to share their experiences of 15 different local services.

Hearing from all communities

Improving accessibility of the local ambulance service

A community group shared concerns about phoning for an ambulance.

People told us that when they called 999 they had been informed there would be a significant wait for an ambulance, although the islands have a local service which was not experiencing the same delay issues as the mainland. We shared these concerns with the Patient Engagement Manager for South Western Ambulance Service.

What difference did this make?

South Western Ambulance Service rolled out new training packages for call handlers dealing with Isles of Scilly patients. They retrained current personnel and provided an Isles of Scilly section in their induction pack and within their training days. Although the impact will take time to see, we have already received less feedback about this issue.

Older people’s difficulties in using technology

We found out that some older people were struggling to use the NHS app and log into remote consultations.

To help, we have supported people with a step-by-step process, provided written instructions and helped people with their remote consultations.

What difference did this make?

As our office is accessible to the community, people can drop- in and see us, so that we can give them hands on support if they need it. We can also arrange for someone to support them with their technology if they have a remote consultation. Feedback from the community has been very positive and people have returned to us for signposting and support.

12 Healthwatch Isles of Scilly- Annual report 2024-2025

Information and signpostingrmation and signposting

Whether it’s finding out how to book patient transport, making a complaint, or accessing the optician service, you can count on us. This year 62 people have reached out to us for advice, support or for help finding services.

This year, we’ve helped people by:

Providing up-to-date information people can trust
Helping people access the services they need
Supporting people to look after their health
Signposting people to additional support services

Information and signposting

Improving the support with medical travel

Mary was stressed that she missed a transfer bus because she could not find the times they went.

Mary told us that she had been for a medical appointment and was booked on a transfer bus to the airport. She waited and it did not come. She was told she was there at the wrong time, but she could not use the technology to find the timetable.

We spoke to the operations department of the transport provider and they have now added the timetable to the booking confirmation. This will help Mary and other people who find accessing information using technology, difficult.

“It will stop me worrying that I miss the transfer bus.”

Support with hospital discharge transport

Patient’s family were concerned about the process of arranging travel.

A patient's family member said that their parent was due to be discharged from a mainland community hospital and they were told that they would have to make their own arrangements for transport home. As they did not have any details of the discharge, they could not do this.

We advised them to call the hospital and explain to them that this is usually arranged by the hospital.

We received an email from patient's family member to say that the issue was resolved because of our advice.

“I was able to speak to someone who was more familiar with the needs of patients from the islands, and they agreed to arrange their parent’s travel home.”

14 Healthwatch Isles of Scilly - Annual report 2024-2025

Finance and future priorities

We receive funding from the Council of the Isles of Scilly under the Health and Social Care Act 2012 to help us do our work.

Our income and expenditure:

Income		Expenditure
Annual grant from Government and Council of the Isles of Scilly	£50,602	Expenditure on pay	£36,227
		Non-pay expenditure	£8,734
		Office and management fee	£3,120
Total income	£50,602	Total Expenditure	£48, 081

Next steps:

Over the next year, we will keep reaching out to every part of our community, so that those in power hear their views and experiences.

We will also work together with partners and our local Integrated Care System to help develop an NHS culture where, at every level, staff strive to listen and learn from patients to make care better.

Our top two priorities for the next year are:

1. Mental health services and support : Our biennial survey highlighted that people were not aware of how to access mental health services and support. We will share signposting and information regularly through our channels and at events. We will include more detailed questions in our next survey to find out how the support has impacted local people. We will build on our partnerships with the services involved in supporting people with mental health issues.

2. Drugs and alcohol services and support : Our biennial survey highlighted that people were not aware of the services that are available to support them, or where to find information about drugs and alcohol. We will share this information regularly through our channels and at events. We will include more detailed questions in our next survey to find out how the support has impacted local people.

15 Healthwatch Isles of Scilly - Annual report 2024-2025

Statutory statements

Healthwatch Isles of Scilly, Unit 1, Gleaner House, Buzza Street, St Mary’s, Isles of Scilly, TR210HW.

Healthwatch Isles of Scilly uses the Healthwatch Trademark when undertaking our statutory activities as covered by the licence agreement.

The way we work

Involvement of volunteers and lay people in our governance and decision-making.

Our Healthwatch Board consists of 6 members who work voluntarily to provide direction, oversight, and scrutiny of our activities.

Our Board ensures that decisions about priority areas of work reflect the concerns and interests of our diverse local community.

Throughout 2024/25, the Board met 5 times and made decisions on matters such as finances and sharing insight gained from their specific roles on the board and from meetings attended. We ensure wider public involvement in deciding our work priorities.

Methods and systems used across the year to obtain people’s experiences

We use a wide range of approaches to ensure that as many people as possible can provide us with insight into their experience of using services.

During 2024/25, we have been available via drop-in to our office, phone, email, webform on our website, through social media and local events.

We ensure that this annual report is made available to as many members of the public and partner organisations as possible. We publish it on our website, share it on social media and have hard copies available in different places across St Mary’s and the off-islands.

16 Healthwatch Isles of Scilly- Annual report 2024-2025

Statutory statements

Responses to recommendations

There were no providers who did not respond to requests for information or recommendations. There were no issues or recommendations escalated by us to the Healthwatch England Committee, so there were no resulting reviews or investigations.

Taking people’s experiences to decisionmakers

We ensure that people who can make decisions about services hear about the insights and experiences shared with us.

For example, in our local authority area, we take information to the council’s scrutiny committee.

. We also take insight and experiences to decision-makers For example, we share information with members of our medical travel and transport group, where members come from our local ICS. We also share insight with all partner agencies.

We share our data with Healthwatch England to help address health and care issues at a national level.

Healthwatch representatives

Healthwatch Isles of Scilly is represented on the Cornwall & Isles of Scilly Health and Wellbeing Board by Paul Charnock, Chair of Board.

During 2024/25, our representative has effectively carried out this role by highlighting the need to include the Isles of Scilly in reporting and decision making.

Healthwatch Isles of Scilly is represented on our local Integrated Care Board by Healthwatch Cornwall.

17 Healthwatch Isles of Scilly- Annual report 2024-2025

Statutory statements

2024 – 2025 Outcomes

Project/activity	Outcomes achieved
Top Tips	We created and shared 16 key tips to help support people with health and care. It is available on Facebook (6,137 views to date), on our website, newsletter, digital board and on our noticeboard.
Integrated model of care project	We have been part of an exciting new project to integrate health and social care, ensuring that the community is involved in decisions about the new hospital. We are currently working with the project board to involve the community in providing feedback through a survey.
Young ambassador	We are in the process of starting up a young ambassador program, to involve people aged 16+ in helping to improve health and care services for younger people.
Data sharing	We share the stories that we receive from the local community with Healthwatch England. This gives them a broader picture about what is happening across the country or more locally and they use this information to make recommendations for changes to health and care services.

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“The feedback local Healthwatch hear in their communities and share with us at Healthwatch England is invaluable, building a picture of what it’s like to use health and care services nationwide. Local people’s experiences help us understand where we – and decision makers – must focus, and highlight issues that might otherwise go unnoticed. We can then make recommendations that will change care for the better, both locally and across the nation.”

Louise Ansari, Chief Executive, Healthwatch England

Healthwatch Isles of Scilly - Annual report 2024-2025

h althwètch Isles of Scllly Unit I, Gleaner House Buzza Street st Marys Isles of Scilly TR21 OHW Open Mon - Thu, 9.'30-13'.30 01720 423037 contact@healthwatchislesofscilly.co.uk www.healthwatchislesofscilly.co.uk Facebook.comlHealthwatch-Isles-of-Scilly

Registration number: 08321886 Healthwatch Isles of Scilly AnnuaL Report and Unaudited Financial Statements for the Year Ended 31 March 2025 Mrs Rachel Ke¢k¢y Accountant Carriacou Pilots Retreat St. Mary's lslcs of Scilly TR21 OPB

Healthwatch Isles of Scilly Contents Company InfonT]ation Dir¢ctors' Report A¢¢ountxnts' R¢port Profit and LsS Account Balancc Shcct Notes to the Unaudited Financial Statements 6t08 Detailed Profit and Lo&s Account 9tolO

HealthTYatch Isles of Scilly Company Information Dlr¢¢tors ChristopELer Reginald Douglas Jane Winifred Hurd Paul Henry Charnock Stephen Philip Manning Samule HucTmann Reglstered office Unit I Gleanor House Buzza Street St Mar)Is Isles of Scilly TR21 OHW Accountants Mrs Rachel Keeley AcLountant Carriacou Pilots Retreat St. MaryHs IsLes of Scilly TR21 OPB Page I

Healthwatch Isles of Scilly Directors, Report for the YeAr Ended 31 March 2025 The (hTectors present their report and the financial statements for the year ended 31 March 2025. DArectors of the company The directors who held office during the year were as foll0v. ChristopheT Reginald Douglas Jane Winifred Hurd Paul Henry Charnock Timothy David Jones (Resigned 4 August 2025) Stq)hen Phitip Manning Samul¢ Huczmann (appointed 5 November 2024) Prineipal activity The principal activity of the company is to help local people get the best out of their local health and socyal care services. Small eompAnies prnvtsion stateAnent This rq)ort has been prepared in accordance with the special provisions relating to companics subject to th¢ small companies r¢gim¢ within Part 15 of the Companies Act 2006. Approved and authorised by the Board on . "Ad signed on its bebalf by: Stephen Philip M Director Page 2

Accountants, Report to the Board of Directors on the Preparation of the Unaudited Statutory Accounts of Healthwatch Isles of Scilly for the Year Ended 31 March 2025 In order to assist you to fijlfil your duties under the Companies Act 2006, we have prepared foT YOUT approval the accounts of Healthwatch Isles of Scilly for the year ended 31 March 2025 as set out on pages 4 to 8 from the CoMpY'S accounting records and from ]nfornlIn and explanations you have given us. Tbis report is madc solely to the Board of Direclors of H¢althwatch Isles of Scilly, as a body, in accordance with the tern of our engagemcnt letter. Our work has been und¢rtaken solely to pr¢par¢ for your approval the accounts of HeaEthwatch Isles of Scilly and state those matters that we have agreed to state to the Board of Directors of HealthvThtch Isles of Scilly. To th¢ fullest extnt pemiitted by law, we do no¢ accept or assume responsibility to anyone other than Healthwatch Isles of Seilly and its Board of Directors as a body for our work or for this report. It 15 your duty to ensure that Healthwatch 151es of Scilly bas kept ad¢quat¢ accounting records and to prq)are statutory accounts that give a true and fair view of the assets, liabilities, financial positlOD and profit of Healthwat¢h Isles of Scilly. You consider that Healthwatch Isles of Scilly is exempt from the stathtory audit requiremEnt for thc year. We have not been instructed to carry Out an audit or a review of the accounts of Healthwatch Isles of Scilly. For this reason, we have not verified the accuracy or completeness of the accounting records or infonnation and explanations you have given to us and we do not. therefore, express any opinion on the stathtory accounts. Mrs Rachcl Kceley Accountant Carriacou Pilots Retreat St. Matys Isles of Scilly TR21 OPB Date:.... Page 3

Healthwatch Isles of Scilly Profit And Loss Account f(>r the YeAr Ended 31 March 2025 2025 2024 Note Turnov¢r 56,230 48,875 Gross profit 56,230 48,875 Administrative expenses (48,734 (52,508 Operating profkLI(loss) 7,496 3.633) Profitl{loss) before tax 7,496 (3,633) Profiil(loss) for the financial year 7,496 (3,633) The above results were derived from continuing operations. The company bas no recogllised gains or losses for th¢ year other than th¢ r¢sults abov¢. The notes on pages 6 to 8 forni an integral part of these financial statements. Page 4

Healthwatch Isles of Scilly (ReglstrAtion number: 08321886) Balance Sheet as at 31 March 2025 2025 2024 Trlote Current 2$gets Debtors 992 24,741 972 17,392 Cash al bank and in hand 25,733 18,364 Creditors: Arnounts falling due within one ye8r (849) 976 Net assets 24,884 17,388 Capit21 and reserves Retained &qrnings 24,884 17,388 Shareholders, funds 24,884 17,388 For thc financial year ending 31 March 2025 the COTnpany vias entitled to exemption from audit under section 477 of the Companies Act 2(K16 retstitig to stnall cotnpanies. Directors, responsibiLitics: The members have not required the company to obtain an audit of its accounts for the Ye in question in accordance with section 476; and The directorg acknowledge their responsibilities for complying with the reqUire¢ts of the Act with respect to accounting reL'ords" and the preparation of accounts. Thest fmancial stat¢m¢nts have bcen Prepared in ac¢ordanc¢ with the provisions appli¢able to companies subject to the small companies r¢gim¢ and FRS 102 'The Financial Reporting Standard Applicable in the UK and R¢public of Ireland.. Approved and authorised by the Board on .1-.. ... 2oLand sign¢d on its behalf by: Stephen Philip Ma Director ing The notes on pages 6 to 8 forn] an integral part of these fitwicial statements. Page 5

Healthivatch Isles of Scijly Notes to the Unaudited Financial Statements for the Year Ended 31 March 2025 General information The company is a private company limited by sharc capital, incorporated in Engl¢d and Wales. li The address of its regist¢r¢d oifice is: Unit I Gleanor House Buzza Street St Matys Islcs of Scilly TR21 OHW These financial statcments wer¢ authorised for issue by the Board on ........... . eeountiog policies Sunllnary of signifieant 2Ctounting policies and key aeeounting estlxnates The principal accounting policies applitd in the preparation ()f these fitwicial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated. Statement of eompliance The financial statements have been prepared in accordance with Financial Reporting Standard 102 Section IA smaller entities - Yhe Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland, and the Companies Act 2006 (as applicable to companies subject to the small coznpallies, regillLe). Basis of pr¢p4ration These financial statements have been prepared using the historical cost convention except that as disclos¢d in the accounting policies certain items are shown at fair value. R¢v¢nu¢ r¢cognition Turnov¢r ¢OKllpris¢s the fair value of the consideration received or re¢eivabl¢ for th¢ sal¢ of go(yds and provision *1 of serrfices tn the ordinary course of the company's tIvIties. Turnovcr ts shown net of saleslvalue added tax, rethrns, rebates and discounts. The company recognises revenue when: The amount of revenue can be reliably measured; it is probable that future ecopomic benefits will flow to the entity; and specific criteria have been met for each of the companYs activities. Tangible assets Tangible asscts are stated in th¢ balance shcet at cost, less any subsequcnt aL"cumulat¢d depreciation and subsequent accumulaled impairnient losscs. The cost of tangible ass¢ts incEudes directly attrlbutsble incremental costs ittctsrred in their acquisition and installation, Depreciation The Depreciation policy is to write off all capital expenses in the year they occurred. Asset ela$s Depreclation m¢thod and rate Computer equipment IOO/o in year I OOO/o in y¢ar li Olficc quIpnt Page 6

Healthwatch Isles of Scilly Notes to the Unaudited Financial Statements for the Year Ended 31 March 2025 Cash and cash equivalents Cash and cash equivalents con]prise casb on hand and call deposits. and other short-term highly liquid 1¢ investments that are readily convertible to a kno amoLmt of cash and are subject to an insignificant risk of 'Ji change in value. Trade debtors Trade debtors are amounts du¢ from ¢ustom¢rs for m¢whandise sold or services perfomied in the ordinary course of business. Trade debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impairnient. A provision for the impainnenl of trade li debtors is established when there is objective evidence that the company will nol be able to collect all amounts due according to the original tenT]s of the re¢eivables. Trade creditors Trade creditors obligatioThs to pay for goods or services that have bttn acquired in the ordinary Course of business from suppliers. Accounts payable are classified as current liabilities if the company does not have an unconditional righL at the End of the reporting period, to defer settlement of the creditor for at least twelve rnonths after the reporting date. If there is an unconditional right Lo defer settlement for at least twelve months aft¢r the reporting date, they are presetsted as non-current liabillties. Trade creditors are recognised initially at thc transaction price and subsequehtly measured at amortised cost using the effective intercst thod. li Defthed contribution pension obligation A defined Contribution plan ig a pension plan under which fixed contributions are paid into a pension fund and the company has no legal or constructive obligation to pay fih¢r contributions even if the fimd does not hold sufficienl assels to pay all employees the benefits relating to etDployee service in the current and prior periods. Contributions to defmed contribution plans are reCOlsed as employee benefit expense wh¢n they are due. If contribution payments eAce¢d the contrtbution due for serYic¢, th¢ ¢xc¢ss is recognised as a prepaym¢nt, 3 Staff numbcrs The averag¢ number of p¢rsons enloyed by the wmpany (including directOT5) during the year. wpas 2 (2024 - 2). Page 7

Healthwatch Isle5 of Scilly Notes to tb¢ Unaudited Financial Statements for the Year Ended 31 March 2025 Tanglble asset5 Furnltur rkttiDgs and equipment Total Cost or valu&tioD At l April 2024 10,161 10,161 At 31 March 2025 10,161 10,161 Depreciation At l April 2024 10,161 10,161 At 31 March 2025 10.161 10,161 Carrying amount At 31 March 2025 Debtors 2025 2024 Current Prepaymenls 992 992 972 Credltors Creditors= falllng due within one yettr 2025 2024 Du¢ TVRthin one year Other creditors 976 Page 8

Healthivatch Isles of Seilly Detailed Profit and Loss Account for the Year Ended 31 March 2025 2025 2024 TwTJover (analysed b¢low) 56230 48,875 ]oo% Administradve expenses Employment ¢osts (analysed below) Establishment costs (analysed below) General athninistrative expenses (analysed below) (37,881) (3,758) 7,095 {36,770) (3.728) {12,010} (52,508} (48,734) Operating profitl(loss) 7,496 (3,633) Profitl(loss) before tsx 3,633 This page does hot form part of the statutory fncIal siatements. Page 9

HealthTYatch Isles of Scilly Detailed Profit and Loss Aecount for the Year Ended 31 March 2025 2025 2024 Turnover (irants and subsidies 56.230 48,875 Employment ¢(bsts Wages and salaries (¢x¢luding directors) Staff pensions (Defined contribution) (36,778) 1,103 (35,699) (1.071) (37,881) (36,770) Establi$hrn¢nt costs Rcnt and rates LiglxL heat and power (3,120) (638) (3,120) {608) (3,758) {3,728 G¢n¢ral administrative expenses Telephone and fax Repairs and maintenance Printing, postage and stationery Sundry expenses Travel and subsistenee (731) (229) (1.525) (235) (318) (878) (756) (1,053) (902) (468) {678) (326) (472) (164) (45) (2,948) (643) (755) (784) (5,195 Promotional & survey costs Advertising Accountancy fees Professional indemnity insurance Legal and professional fees (12,010) This page does not forni part of the statutory financial statements. Page 10

2025-04-05-accounts

Unlocking the power of people-driven care

Contents

A message from our Chair ii.

About us _

Healthwatch Isles of Scilly is your local health and social care champion.

Our vision

Our mission

Our values are:

Our year in numbers Pe

Reaching out:

Championing your voice:

Statutory funding:

A year of making a difference Pee

Working together for change eee

A collaborative approach to wellbeing:

The big conversation:

Building strong relationships to achieve more:

Making a difference in the community ~~A~~

Creating empathy by bringing experiences to life

Getting services to involve the public

Improving care over time

Listening to your experiences

Listening to your experiences

Championing community concerns to provide a reliable x-ray service

Listening to your experiences Pe

Improving the experience of patient transport

Key things we heard:

What difference did this make?

Hearing from all communities

This year, we have reached different communities by:

Hearing from all communities

Improving accessibility of the local ambulance service

A community group shared concerns about phoning for an ambulance.

What difference did this make?

Older people’s difficulties in using technology

We found out that some older people were struggling to use the NHS app and log into remote consultations.

What difference did this make?

Information and signpostingrmation and signposting

This year, we’ve helped people by:

Information and signposting

Improving the support with medical travel

Support with hospital discharge transport

Patient’s family were concerned about the process of arranging travel.

Finance and future priorities

Our income and expenditure:

Next steps:

Over the next year, we will keep reaching out to every part of our community, so that those in power hear their views and experiences.

Our top two priorities for the next year are:

Statutory statements

The way we work

Involvement of volunteers and lay people in our governance and decision-making.

Methods and systems used across the year to obtain people’s experiences

Statutory statements

Responses to recommendations

Taking people’s experiences to decisionmakers

Healthwatch representatives

Statutory statements

2024 – 2025 Outcomes

Making a difference in the community A