Charlty reglstratlon number 1151790 (England and Wales)
Company registratlon number 08357279
CITIZENS ADVICE COUNTY DURHAM
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

CITIZENS ADVICE COUNTY DURHAM
LEGAL AND ADMINISTRATIVE INFORMATION
Trustees
Mr M Smtth
Mr J Scollen
Mr J WTaylor
Mrs V Wlkinson
MrA Shield
Mr D Blackwell
Mrs J Smurthwaite
MSA Bamett
Mr P Topping
Charlty numbèr (England and Wales)
1151790
Company number
08357279
Reglstered offlce
71 High Street
Spennymoor
County Durham
DL16 6BB
Audltor
Allen Sykes Audit Llmited
5 Henson Close
South Church Entarprl$8 Park
Bishop Auckland
Co Durham
DL14 6WA

CITIZENS ADVICE COUNTY DURHAM
CONTENTS
Page
Trustees, report
ststement of trustee5' responsibilities
Independent audltor's report
8-11
statement of financial activities
12
Statement of financial position
13
Statement of cash flows
14
Notes to the financial statements
15-28

CITIZENS ADVICE COUNTY DURHAM
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
The trustees, who are also the directors for the purposes of company law, present their annual report and financial
statements for the year 8nd8d 31 March 2025.
The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the
financial statements and comply with the Companies Act 2006 and "Accounling and Reporting by Charities..
Statement of Recommended Practice applicable to charities preparing their accounts in accordan￿ with the
Financlal Reporting Standard appllcable In the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019).
Objectlves and actlvltles
The charity's purposes, as set out in the objects contained in the Company's Memorandum of Association, are to
promote any charttab18 purpose for the benefit of th8 whol8 communlty of County Durham by the advancement of
education, the protection of health and the relief of poverty, sickness and distress.
Citizens Advice County Durham (CACD) provides free. confidential, impartial and independent advica and
information to benefit the local community. campaigning for change and to ensure individuals do not suffer through
lack of knowledge or an inability to express their needs effectively. We value diversty, promote equity and challenge
discrimination. These objectives are shared by all members of CitizensAdvice as per the ￿1n aims:
Our aims are focused on:
To provide the advlce people need for the problems they face, and
To improve the policies and practices that affect people's lives.
Ensurlng ourwork dellvers our alma
We review our aims, objectives and activities each year. The annual review seeks to examin8 our achievements
and outcomes. Together with the success of individual key projects and the benefits that have been bam from them.
In carrying out the review. we are ensuring that our aims, objectives and activities are in line with our stated
purpose.
Our main objectives for the year have been developing our 89rvice so that it really meets the needs of the dients we
are trying to support. Key activities have included..
Making sure our service delivery is cost effective and yet person Gentred.
Continually reviewing, and improving where necessary, the quality of the advic8 wa dellv6r to all our
clients.
Diversifying our approach to fundlng to minimise the risks associated with holding reduced funding
streams.
Continued partnership working with other organisations to help develop initiatives to Improve access
to quality advice, information and support services.
The trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the
charity should und8rtak8.
Slgnlflcant Actlvltles
Our princlpal activity remaln8d the provislon of free, confidential, impartial and independent advice to clients in
County Durham and across the country to empower them to move forward. Some of our activity was focused in our
locality. Wlth other key contracts being delivered on a national basis. We have been able to focus more on the
advice we gtve in our local communities, ensuring a mix of local and remot8 advice services.
Vve had an active Research and Campaigns team and a lot of work had been done during thi5 period to re-build and
improve our approach to research and campaigns. We understood the scale of potential impact that social change
could have on the residents of County Durham. Therefore, we prioritised research and campaigns as a key activily
and have been working on campaigns that affect out local community but also those that have a broad UK impact.

CITIZENS ADVICE COUNTY DURHAM
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Contrfbution of Volunteers
Th8 charity's success could not have been achieved without the hard work and dedication of volunteers and staff
that glve thelr tlme to help people in both their communities and the wider population of County Durham. The
trustee board and senior &x8cutiv8 team recognise the tremendous contribution made by the charity's volunteers in
advising the public and administering the service without which the service could not operate.
Volunteers represent the indispensable core of the service and without tham there would not be a Citizens Advice
seNice. Throughout 2024125 the service Lrtilised 60 volunteers The volunteers contribut8. on average 252 hours per
week.
Contrlbutlon of Pald Staff
The Trustees also wish to acknowledge the invaluable contribution of our paid staff, whose teamwork, skill and
dedication have been key to the charity's achievements this year. Togethar wlth our volunteers. they form the
foundatlon of our success and ensure we continue to make a positive impact in our community and nationally.
Achlevements and porformance
2024125 has allowed us to rebuild our advice presence across County Durham, rationalising th8 locatlons that we
usa as bases and utillslng other organisations premises to deliver advice in the local communlty. We have trled to
ensure we have a local presence in all of the major towns as well as outreaches in more rural locations.
Across the projects that involve us, the following summarises our key activities and b8n8fits we &hieved for people,
both in County Durham and nationally-

CITIZENS ADVICE COUNTY DURHAM
TRUSTEES, REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
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CITIZENS ADVICE COUNTY DURHAM
TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Flnancial r8view
In 2024125 the total income decreased by 210/0 due to a signtficant reduction in funding from Citizens Advice.
Total funds at 31 March 2025 were £1,230,231, made up of unrestricted funds and restricted ￿nds. The restricted
nd5 as at the year end were £160,048 which reflected the level of unspènt fijnding racognised in the year as
income which would be spent in 2025126 or returned to the funder rf unspent. Total unr8strict8d funds as at 31
March 2025 were £1,070,183 a reduction of £102,182 from the previous year.
Reserves policy
We employ 80 staff and had contractual r8sponsibllities for 4 premises. As such, we needed a reserves policy to be
able to.,
run essential services for people of County Durham in the event of funding loss-
hold funds in case of unplanned closure of projects;
fund major unplanned works to capital assets owned by us.
The value of free reserves required to achleve these goals was r&evaluated ￿ce yearly by the Finance Sub
Committee and recommended for approval by the Trustee Board.
The reserves target agreed In March 2025 was £540,000,
Unrestricted free reserves held by CACD 31 March 2025 were £412,261 which is b@low the targ8t level in the
company's above reserve policy. However, measures have been implemented to enable th& charity to try to
Increase Its free reserves to the targeted level in the future.
Rlsk
The risk register was reviewed quarterly by the executive team and annually by the Trustee Board.
Wa hald bl-monthly Information Risk Management meetings with a Senior Information Rlsk Officer and Senior
Management Team. In this meeting, we reviewed data breaches, data impaGt assessments, best practice and tha
information risk asset r8glst8r.
We also had a risk rnanagement stralegy which was reviewed regularly by the executive team and annually by the
Trustee Board. Policies and procedures were reviewed on an annual basis or in response to changes within the
charity or extern81 factors such as legislation.
Plans for future perlods
Short Terni (<1 year)
Adapt the balance of local, regional and national advlce servlces that we provide.
Respond to the DCC Advic& Revlew process wlth a robust solution that works in partnership with other local advlce
8gencies to provide the best possible support for the people of County Durham.
Continue to implement new ITltelecommunications systems to support future fl8xibl8 dev8lopment of services.
Medium Term11-3 years)
Implement strategy to address changes (both known. expected and unexpected scenarios) to the external
landscape.
Ensure resources are at Suitable levels to enable optimised deliv8ry of advice, across multiple channe15 (fa￿ to
face, email, phone, video etc).
Be at the heart of alliance working and collaboration. contributing to shared intelligence in the county.

CITIZENS ADVICE COUNTY DURHAM
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Structure, governance and management
We were established under a memorandum of association which outlined the objects and power5 of the charitab18
company and are governed under its articles of association. We adopted an updated governing document In
2022123, which is based on th8 model Citizens Advice g0Veman￿ method.
The trustees, who are also the directors for the purpos8 of company law, and who served during the year and up to
the date of signature of the financial statements were-
Mr M Smith
Mr J Scollen
Mr J WTaylor
Mrs V Wilkinson
MrA Shield
Mr D Blackwell
Mrs J Smurthwaite
Ms A Bamett
Mrs A M Fahey
Mr P Topping
(Resigned 21 August 2025)
Recrultment and appolntmant of trustee8
Trustees are openly recruited with 8P8clfic skllls and experience tsrgeted according to Trustee Board need.
Potential trustees are asked to submit a CV and are subsequently interviewed by a panel consisting of at least
existing trustees (one of whom should be the chalr) and head of resource5. Trustees are appointed at the annual
g&neral meeling but may be co-opted by the Trustee Board throughout the year where appropriate.
None of the trustees has any beneficial interest in the company. All of the trustees are memb8rs of the company and
guarantee to contribute £1 in the event of a winding up.
Organlsatlonal structura
We are govemed by a Trustee Board of dlrectors who are also the charity's trustees. SulFcommitt88s Includlng
Personnel, Research and Campaigns and Finance report to the Trustee Board with task and finish committaes
formed as required. Trustee Board usually meet on a bi-monthly basis with more regular meetings held as and
when need dictates. The day-to-day running of the charity is d81egated to the executive tearn led by the chlef
executive officer. The Trustee Board is independent from the management of the charity.
Inductlon and tralnlng of trustees
All newly-appointed trustees ar8 glven a detsiled introduction to the charity's work and are supplied with relevant
documents such as governing documents and annual accounts. They are also invited to meet with exisling staff
and trustees and visit services where suitable. They are also encouraged to undertake relevant training
opportunities and must undertake certain mandatory training such as Data Protection.
Wlder Network
We are a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux
which provides support. guidance and training to members. They also provide a national case managemenl and
information system. A condition of membership is to meet and maintain national advice and management standards
which ar8 audited regularly. We meet the Advi￿ Quality Standard and are registered with the Information
Commissioner's Office (ICO) and the FinanGial Conducl Authority (FCA).
We are a full member of the Advi￿ in County Durham (AICD) partnership, which works with all the advlce providers
in the county to enable effective referrals into appropriate services. upskill the advice sector and encourage
collaboration.

crrizENS ADVICE COUNTY DURHAM
TrUSTEES' REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
IU•k ff*nag•rn•nt
t￿8 had a duty to Id￿tIfy and review thg rrok• to whith ar• eXp￿ad lo and to ensure approprfalo
¢ontrd8 •re In ptsc• to P￿de r•aaanabla assurance again•tlr•xKI and error.
Publc 8onofft
Our m*n actfvttle8 and we hdp are doscrllxd elselthere In Ihis r8w>rt. All our charitab]e ac11￿￿88 Ware
ur*Jtrtsken to further Dur th•rftable wn)ose$ for tho publlc benafft. The Tru8ts8 Board had ragard to lh• Chafty
CommI￿lOn,￿ 9￿1￿nce on wblle benefft thrtwghout ts ya•r deddkng on Ihe It*￿116$ of the thgrlty.
fjolnq ConG•ffl
Aftar nK•klnll futhor OPPToprfats enqulrie8, tho Tnwtee# f*v8 a r8aaorwble exp8cla￿On that thé Clinpany h•1
ad￿wate rnsourco8 to contlnuo In Dperallon81 ex181ence for tho foro8808bla luturo. F￿ IhlB rea60n, tw conllnuo to
adopt tr* Orvj conc•m balli In pr•porlNd Ih financld st*iients.
A¥dltor
In *ceudarKe with the camponY• artkl••, a re8olutk>n rKopo•lng that Al•n Syk••Audlt Umltod ts réappdntsd
a￿lItorOf tho fx>mpny *lll ￿ put TA 8 Qenpnl Meellng.
8mall ¢<xwry pml•l¢)n•
Th1$ reF4Jrt ha8 be•n pr•pored In awdanc• vlth provlBIDn8 8ppllcabl• to ¢ompanle8 •ntitlod to tho 8mBII
comp•nl# •x•mpdon.
Dl•clo•ur• of Infommllon to audltor
Each of th• trUIt•￿ has conff med thet Ihere18 rn Irrfomattw of ￿th1¢h thay arn awaro vthlch 18 rolovant to th?
audlt, but of whlth th• audltor h unawar8. They have fvrth•r conflm)ad thet Ih•y ￿¥0 thken approprlts •tep6 to
Idwbllfy $uGh r•levant infomatlon arKI to e8tabll•h th•t th• •udilor 1$ aware of •uth Irrfom*tlon.
Th• trust•￿, r•port •ppr¢Md by th8 Board of Truste98.
J SmurtlYAsltO
q/i?.i..?.s

CITIZENS ADVICE COUNTY DURHAM
STATEMENT OF TRUSTEES. RESPONSIBILITIES
FOR THE YEAR ENDED 31 MARCH 2025
The trustees, who are also the directors of Citizens Advice County Durham for the purpose of CoMp￿Y law, are
responsible for preparing the Trustees, Report and th8 financial statements in accordan￿ with applicable law and
United Kingdom Accounting Standards (Unlted Kingdom Generally Accepted Accounting Practice).
Company law requires the trustees to prepare financial statements for 8ach financial year which give a true and fair
view of the state of affairs of the charity and of the incoming resources and application of reSoUr￿s, including the
income and expenditure, of the charitable company for that year.
In preparfng these financial statements, the trustees ere requlred to:
select suitable accounting policies and then apply them consistently.,
observe the methods and principle5 in the Charities SORP.,
make judgements and estimates that are reasonable and prudent.,
state whether applicable UK Accounting Standards have been followed, subject to any material departures
disclosed and explained in the financlal statements., and
prepare th8 financlal stat8m8nts on the going concern basis unless it is inappropriate to presume that the charlty
will contlnue in operation.
The trustees are responsible for keeping adequate accountlng records that disclose with reasonable accuracy at
any time the financial positlon of the charity and enable them to ensure that the financial statemen ts comply with the
Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking
reasonable st8ps for th8 prevention and detection of fraud and other irregularities.

CITIZENS ADVICE COUNTY DURHAM
INDEPENDENT AUDITOR'S REPORT
TO THE TRUSTEES OF CITIZENS ADVICE COUNTY DURHAM
Oplnlon
Wa have audited the financial statements of Citizens Advice County Durham (the 'charity') for th8 year ended 31
March 2025 which comprise the statement of financial activities, the statement of financial position, the statement of
cash flows and notes to the financial statements, including significant accounting policies. The financial reporting
framework that has been applied in their pr8paration is applicable law and United Kingdom Accounting Standards,
including Financial Reporting Standard 102 The Flnanclal Reportlng StandaKI applicable in the UK and Republic ol
Ireland (United Kingdom Generally AC￿pted Accounting Practice).
In our opinion, the financial statements:
give a true and fair view of the state of th8 charitable company's affairs as at 31 March 2025 and of its
incoming resources and application of reSoUr￿s, for the year then ended.,
have been properly prapared in accordance with Untted Kingdom Generally Accepted Accounting Practic£"
and
have been prepared in accordance with the requirem&nts of the Companies Act 2006.
Basls for oplnlon
We conducted our audit in accordance With Internatlonal Standards on Audltlng (UK) (ISAS (UK)) and applicable
law. Our responsibilities under those slandards are further descrlbed In the Auditors Trsponsibilitips for the audit ol
the financi81 sl8lements section of our report. We are independent of th8 charlty In accordance with the ethi￿1
requirements that are relevant to our audit of the financial ststements in the UK, Including the FRC'S Ethical
Standard, and we have fulfilled our other ethical responsibilities in accordance with these requlr8ments. We believe
that th8 audit evldence we have obtained is sufficient and appropriate to provide a basis for our oplnlon.
Concluslons relatlng to golng concern
In auditing the financial statements, we have concluded that the trustees, use of the going con￿rn basis of
accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or
conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a golng
concern for a period of at least ￿e1ve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to golng concern are described in the
relevant 5eGtion5 of this report.
Other Informatlon
The other information comprises the infomiation Included in the annual report other than the financial statements
and our auditor's report thereon. The trustees are responsible for th8 Oth8r information contained within the annual
report. Our opinion on the financial statements does not cover the other informatlon and we do not express any form
of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider
whether the other infomiation 15 materially inconsistent with the financial statements or our knowledge obtained in
the course of the audit, or othe￿iSe appears to be materially misstated. If we identify such material inconsistencies
or apparent material misstatements. we are required to determine whether this gives rise to a material mlsstatement
In the financial statements themselves. If, based on the work we have performed, we conclude that th8r8 is
material misstatement of this other information. we are required to report that fact.
We have nothing to report in this regard.
Matters on whlch we are requlred to report by exceptlon
We have nothlng to report in respect of the following matters in relation to which the Charities (Accounts and
R8POrtsl Regulations 2008 requires us to report to you if. in our opinion-
the infomiation given in the financial statements is inconsistent in any material respect with the trustees,
report" or
sufficient accounting records have not been kept; or
the financial statements are not in agreement with the accounting records; or
we hav8 not rec8iV8d all the infomiation and explanations we require for our audit.

CITIZENS ADVICE COUNTY DURHAM
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE TRUSTEES OF CITIZENS ADVICE COUNTY DURHAM
Responsibilities of trustees
As explained more fully in the statement of trustees, responsibilities, the trustees, who are also the directors of the
charity for the purpose of company law, are responsible for the preparation of the financial statements and for being
satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to
enable the preparation of financial statements that are free from material misstatement, whether due to fraud or
error. In preparing the financial statements, the trustees are responsible for assessing the charity's ability to
continue as a going concern, disclosing, as applicable, matters related to going concern and uslng the going
concern basis of accounting unless the trust88S 81ther intend to liquidate the charitable company or to C8ase
operations, or have no realistic alternative but to do so.
Audltorfs responslbllltles for the audlt of the flnanclal statements
We have been appointed as auditor under s8Ctlon 144 of th8 Charities Act 2011 and report in accordanc8 Wlth th8
Act and relevant regulations made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from
material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion.
Reasonable assuranc8 Is a hlgh lev81 of assuran￿ but is not a guarantee that an audit conduded in accordance
wlth ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or
error and are considered material if, individually or in the aggregate, they could reasonably be expected to inff uence
the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compllance wlth laws and regulations. We design procedures In
Ilne with our responslbllltl8S, Outlined above, to detect material misstatements in respect of irregularities, induding
fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detsiled below..

CITIZENS ADVICE COUNTY DURHAM
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE TRUSTEES OF CITIZENS ADVICE COUNTY DURHAM
Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including
fraud and non-compliance with laws and regulations. was as follows:
the engagement partner ensured that the engagement team collectively had the appropriate competen￿,
capabilities and skills to identify or recognise non-compliance with applicable laws and regulatlons.
we identified th6 laws and r8gulations applicable to the company through discussions wilh dir8Ctor8 and
other management, and from our commercial knowledge and experience of the sector.,
we focused on specific laws and regulations which we considered may have a direct material effect on the
financial statements or the operalions of the company, including the Companies Act 2006, Charities Act
2011, taxation legislation, data protection, anti-bribery, employment, environmental and health and safety
legislation.,
we assessed the extent of compliance with the laws and regulations identified above through making
enquiries of man8gem8nt and inspecting legal corr&spond8nc8,' and
identified laws and regulatlons were communicated within the audit team regularly and the team remained
alert to instances of non-compliance throughout the audit.
We assessed the susceptibility of the company's financial statements to material misstatement, including obt8lning
an understanding of how fraud might occur, by:
• making enquiries of management as to where they conslder8d thor8 was susc8Ptlbllity to fraud. thelr
knowledge of actual, suspected and alleged fraud- and
conslderlng th8 internal controls In place to mitigate risks of fraud and non-compliance with laws and
regulats'ons.
To address the risk of fraud through management bias and override of controls, we..
performed analytical procedures to identify any unusual or unexpected relationships.,
tested journal entries to identify unusual transactions.,
assessed whether Judgements 8nd assumptions made In determlnlng the accountlng estlmates were
indicative of potential bias., and
Investigated th6 ratlonalé behlnd any Identlfied slgnlficant or unusual tr8ns8Ctions.
In r8sponse to thè risk of irregularities and non-compliance with laws and regulations, we designed procedures
which included, but were not limited to..
agreeing financial statement disclosures to underfying 5UPPOrting documentation.,
enquiring of management as to actual and potential litigation and claims., and
reviewing correspondence with HMRC, relevant regulators and the company's legal advisors.
There are inherent limitations in our audit procedures described above. The more removed that laws and
regulations are from financial transactions, the les8 likely it is that we would become aware of non-compliance.
Auditing standards also limit the audit procedures required to idantify non-compliance with laws and regulatlons to
enqulry of the directors and other management and the inspection of regulatory and legal correspondence, if any.
Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may
Involve deliberate concealmenl or collusion.
10-

CITIZENS ADVICE COUNTY DURHAM
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE TRUSTEES OF CITIZENS ADVICE COUNTY DURHAM
As part of an audit in accordance with ISAS (UK), we exercise professional judgment and maintain professional
scepticism throughout the audit. We also:
Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or
error, design and perform audit procedures responsive to thos8 risks, and obtain audit evld8nc8 that is
sufficient and appropriate to provide a basls for our opinion. The risk of not detecting a material
misstatement resulting from fraud is high8r than for one resulting from error, as fraud may involve collusion,
forgery, Intentional omissions, misrepresentations, or the override of internal control.
Obtain an understanding of internal control relevant to the audit in order to design audit procedures that 8re
appropriate in the circumstances. but not for the purpose of expressing an opinion on the effectiverEss of
the internal control.
Evaluate the appropriateness of accounting policies used and th8 r8asonabl8n8ss of accounting 8stlmat8S
and related disclosures made by the trustees.
Conclude on the appropriateness of th8 trust88s' use of the going concem basis of accounting and, based
on the audit evldence obtained, whether a material uncertainty exists related to events or conditions that
may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a
material uncertainty exists, we are required to draw attention in our auditor's report to the relat&
disclosures in the financial statements or, if such disclosures are Inadequate, lo modlfy our opinlon. Our
conclusions are based on the audit evidence obtsined up to th8 date of our 8uditor's report. However,
future events or conditions may cause the charlty to cease to continue as a going concern.
Evaluate the overall presentation, structure and content of the financial statements, including the
disclosures, and whether the financial statements represent the underlying transactions and events in a
manner that achieves fair presentation.
We communicate with those charged with governance regarding, among other matters, the planned scope and
tlming of the audit and significant audit findings, including any significant deficiencies in Internal control that we
identify during our audit.
A further description of our responsibilities is available on the Financial Reporting Council's website at.. https:11
www.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the charity's trustees, as a body, in accordance with Part 4 of the Charities (Accounts
and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to th8 charity's truste8S
those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent
permitted by law, we do not accept or assume responsiblllty to anyon8 Other than the charity and th8 charity's
trustees as a body, for our audit work, for thls report, or for the opinions we have formed.
John P Yarrow FCA (Senlor Statutory Audltor)
For and on behalf of Allen Sykes Audit Limited, Statutory Auditor
Chartered Accountants
5 Henson Close
South Church Enterprise Park
Bishop Auckland
Co Durham
DL14 8WA
10 De￿mber 2025
11

CITIZENS ADVICE COUNTY DURHAM
STATEMENT OF FINANCIALACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2025
Unrestricted Restrlcted
funds
funds
2025
2025
Total Unrestrlcted Restrlcted
funds
funds
2024
2024
Total
2025
2024
Notes
Income from:
Donations and legacies
Charitable activities
Investments
1,730
1,730
691,115 1,444,883 2,135,998
28,187
28,187
411
1,481,271
31,163
411
1,236,342 2,717,613
31,163
Total Income
721,032 1,444,883 2,185,915
1,512,845 1,236,342 2,749,187
Expendlture on:
Charitable activities
745,476 1,488,243 2,233,719
2,031,493 1,381,064 3,412,557
Total expendltura
745,476 1,488,243 2,233,719
2,031,493 1,381,064 3,412,557
Net expendlture
(24,444)
(43,360) (67,804)
(518,648) (144,722) (663,370)
Transfers be￿een
funds
13
(77,738)
77,738
(85,226)
65.226
Other recognlsed
galns and losses:
Revaluatlon of tanglble
fixed assets
82,000
82,000
Net movement In
fund8
(102,182)
34,378
(67,804)
(501.8741
(79,496) (581,370)
Recon¢lllatlon of funds:
Fund balances at 1 April 2024
1,172,365
125,670 1,298,035
1,674,239
205,166 1,879,405
Fund balances at 31 March
2025
1,070,183
160,048 1,230,231
1,172,365
125,670 1,298,035
The statement of financial activities includes all gains and losses recogni5ed in the year. All income and expenditure
derive from continuing activitl8S.
12-

CITIZENS ADVICE COUNTY DURHAM
STATEMENT OF FINANCIAL POSITION
AS AT 31 MARCH 2025
2025
2024
Notes
Flxad a8S•t8
Tar4Jthle a88e18
14
857,922
658,976
Current a•••ts
Dobtors
Investments
Ca8h 8t bank and In hand
15
57.081
11,793
607,847
176.341
11,285
607,849
676,721
795,475
Credltorn: amoun18 fa115ng du• wlthln
on• ymr
17
(104,412)
(156,416)
Nel current 8$86ts
572.309
fj39,059
Total a•o0ts18*8 curront liabllitl••
1,230,231
1,298.035
Incom• lunQ8
Regtrlctad fvnds
20
180,048
125,670
Oe81gnated fvnd
Genenl unreBtriGt8d fund8
21
587,098
483,085
587,098
585,287
1,070,183
1,172,386
1,230,231
1,298,035
The ￿mp￿Y Is entitled to the exemption from the audlt rnqulrement contalned In 8ectlon 477 of th• Cornpanie8 AGt
20C6, f¢x the year ended 31 March 2026.
Tho dIrect￿5 acknrywledge thew responsibllitl•s lor complyirvJ wth the requiroments of the Comp¥nies Act 2008
wlth r68pecl to accounliNJ records arKI the preparation off￿8￿￿￿1 statements.
Thè members have not requlred the company to obtaln an audlt of its flnanclal st8tsmerrts urmjer the requI¥M￿ts
of Ihe Companies Act 2006. for Ihe y8ar in questlon in accordanc8 wlth sactlon 476.
These tlnancial $t3lements have been prepared in accordance wilh the provisions appli￿ble to companles sublect
to the small companies regime.
The flnancial statsments were 4pprow6d by the Tru$kè8 and aUth￿l80d for i88ue on ........... .
Mrs V IAfilklnson
Trnstee
Company raglstratk•n numbef 08367279
13-

CITIZENS ADVICE COUNTY DURHAM
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
2025
2024
Notes
Cash flows from op8ratlng actlvltles
Cash absorbed by operations
25
(27,681)
(733.060)
Investlng actlvltles
Investment Income received
28,187
31,163
Net cash generated from Investlng
activiti8S
28,187
31,163
Net cash used In flnanclng actlvltles
Net Incr8asel(decrease) In cash and cash
equivalents
506
(701,897)
C8sh and cash equlval8nts at beginning of year
619.134
1,321,031
Cash and cash equlvalents at end of year
619,eAO
619,134
Relatlng to:
Cash at bank and in hand
Short term deposits included in current asset
investments
607,847
607,849
11,793
11,285
619,640
619,134
14-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting pollcles
Charlty Informatlon
Citlz8ns Advic8 County Durham is a private company limited by guarantee incorporated in England and
Wales. The registered office Is 71 High Street, Spennymoor, County Durham, DL16 6BB.
1.1 Accountlng conventlon
The financlal statements hava been prepared in accordance with the Companies Act 2006, FRS 102 'The
Financial Reporting Standard applicable in the UK and R8public of Ireland. ('FRS 102.) and the Charities
SORP "Accounting and Reporting by Charities: Statement of Recommended Practice appllcable to charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102>" {effective 1 January 2019). The charity is a Public Benefit Entty as defined by
FRS 102.
The financial statements are prepared in sterling, which is the functional currency of the charfty. Mon6tary
amounts in these financial statements are rounded to the nearest £.
Th8 flnandal statements have been pr&pared under the hlstorlcal cost conventlon, modified to indude the
revaluation of freehold propertles. The prlnclpal accounting policles adopted are set out below.
1.2 Golng concern
At the time of approving the financial statements, the trustees have a reasonable expectation that the charty
has ad@quate resources to continue in oper8tional existence for the foreseeable future. Thus the tr￿tee5
continu& to adopt tha golng concern basls of accounting in preparlng the financial statements.
1.3 Charltsble funds
Unrestricted funds are 8vailable for use at the discretion of the trustees in furtherance of thelr charrtable
objects"ves.
Restricted funds are subject to specific condition5 by donors or gr8ntors as to how they may be used. The
purposes and uses of the restricted funds are set out in the notes to the financial statements.
Endowment funds are subject to specific conditions by donors that the capital must be maintain8d by th8
charity.
1.4 Income
Income is recognised when the charty is legally entttled to it after any performance conditions have been met,
the amounts can be measured reliably, and it is probable that income will be received.
Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified
of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in
relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.
Legacies are recognised on receipt or otherwise if the tharity has been notified of an impending distribution.
the amount is known, and receipt is expected. If the amount is not known, the legacy is treated as a
contingent asset.
15-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
(Contlnued}
1.5 Expenditure
ExpenditLAre is reGognised once there is a legal or Gonstructive obligation to transfer economic benefit to a
third party, it is probable that a transfer of economic benefits will be required in settlement. and the amount of
the obligation can be measured reliably.
Expenditure is classified by activity. The costs of each activity are made up of the total of dIr￿t costs and
shared costs, including support costs invofved in undertaking each activity. Direct costs attributable to a single
activity are allocated directly to that activity. Shared costs which contribute to more than one activity and
support costs which are not attributable to a single activity are apportioned between those activities on a basis
consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and
depreciation charges are allocated on the portion of the asset's use.
1.6 Tanglble flxed assets
Tanglb18 fix8d ass8ts ar8 Inltially m8asur8d at cost and subsequently m8asur8d at cost or valuatlon, n8t of
depreciation and any impairment losses. Freehold land and buildings are carried at fair value at the reporting
date. Changes in fair value are recognised in net incomel(expenditure) for the year.
Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their
useful lives on the following bases..
Freehold land and buildings
Leasehold property improvements
Computer & offlce equlpment
not depreciated
1 OVO Straight line
250/0 Stralght Ilne
The gain or loss arising on the disposal of an asset is determined as the difference be￿een the sale proceeds
and the carrying value of the asset, and is recognised In the statement of financlal activltles.
1.7 Impalrment of flxed a88ets
At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine
whether there is any indication that those assets have suffered an impairment loss. If any such indication
exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment
loss (if any).
q.8 Cash and cash equlvalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-temi liquid
investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown
wtthin borrowings in current liabilities.
1.9 Flnanclal Instruments
The charity has elected to apply the provisions of Section 11 'Basic Financial Instruments, and Section 12
'Other Financial Instruments Issues, of FRS 102 to all of its financi81 instruments.
Flnanclal Instruments are recognised In the charity's balance sheet when the charity becomes paty to the
contractual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when
there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net
basis or to realise the asset and settle the liabilty simultaneously.
18-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accountlng pollclgs
Icontlnued
Baslc flnanclal assets
Basic financial assets, which include debtor5 and cash and bank balances, are initially measured at
transaction price including transaction costs and are subsequently carried at amortised cost using the effective
interest method unless the arrangement constitutes a financing transaction, where the transaction is
measured at the present value of the future receipts discounted at a market rate of interest. Financi81 assets
classified as receivable wlthln one y&ar are not amortised.
Basic financial liabilities
Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless
th8 arrang8m8nt constitut8s a financlng transactlon, where the debt Instrum8nt is measured at the present
value of the future payments discounted at a market rata of interest. Financial liabllitles classffied as payable
within one year are not amortised.
Debt instruments are subsequently carried at amortised Cost, using the effeclive interest rate method.
Trade credltors are obllgatlons to pay for goods or serwlces that have been acquired in the ordinary course of
operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one
year or18ss. If not, they ar8 pr888nted as non-curr8nt Ilabllit188. Trade cr8dltors are recognised initially at
transaction price and subsequently measured at amortised cost using the effective Interest method.
Derncognition of financial liabilitles
Financial liabilities are derecognised when the charity's contractual obligations expire or are discharged or
canc8118d.
1.10 Employee beneflts
The co¥t of any unused holiday entitlement is recognised in the period in which Ihe employee's servi￿8 are
recelved.
Termination benefits are recognised immediately as an expense when the charity is demonstrsbly commltted
to terminate the employment of an employee or to provide termination benefits.
crftlcal accountlng 8Stlmates and Judgements
In the application of the charity's accounting policies, th8 truste8s are required to mak8 Judg8m&nts. estimates
and assumptions about the carrying amount of assets and liabilities that are not readily apparent from olher
sources. The estimate5 and associated assumptions are based on historical experien￿ and other factors that
are considered to be relevant. Actual results may differ from these estim8te5.
The estimates and underlying assumptions are reviewed on an ongoing basi5. Revisions to accounting
estimate5 are recognised in the period in which the estimate is revised where the revision affects only that
period, or in the parlod of the revlslon and fiJtur8 periods where the revlslon affects both current and fLrture
P8riods.
Company Llmlted by Guarantee
The company Is Ilmited by guarantee. At 31 March 2025 there were 10 members (2024 - 10 members) each
of whom had und8rtak8n to contribute an amount not 8XC88ding £1 in the ev8nt of the cornpany winding up.
17-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Income from donations and legacles
Unrestrlcted Unrestricted
funds
funds
2025
2024
Donations and gifts
1,730
411
Charftable actlvltles
Informatlon Informatlon
& Advlc8
& Advlce
Servlces
Servlces
2025
2024
Perfomanc8 r818t8d grants
Other income
2,128,588 2,714,521
7,430
3,092
2,135,998 2,717,813
Analysis by fund
Unrestricted funds
Restricted funds
691,115 1,481,271
1,444,883 1,236,342
2,135,998 2,717.813
Fundlng Anatysls
Durham County Council Funding
Citizens Advice Funding
Other Funding
605,250
591.863
1,148,163 1,859,772
375,155
263,086
2,128,568 2,714,521
Incomo from Investmonts
Unrestrlcted Unrestrlcted
funds
funds
2026
2024
Rental income
Other income
21,000
7.187
19,333
11,830
28.187
31.163
18

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Expendlture on charitable activities
Informatlon Infomiatlon
& Advice
& Advlce
Services
Services
2025
2024
Dlrect costs
staff costs
Other costs
1,561,167
84.S24
2,592,006
153.620
1,646,091
2.745.626
Sharo of support and governance costs (see note 8)
Support
Goveman
563,408
24.220
650,424
16,507
2,233.719
3,412.557
Analysls by fund
Unr8Strlct8d funds
Restricted funds
745,478
1,488.243
2.031.493
1.381.084
2,233,719
3.412.557
Support costs allocated to actfvltlas
2025
2024
Staff costs
Depreciatlon
Other staff costs
Office costs
Premises Costs
Other costs
Governance costs
319,065
1,054
10,734
127,580
79,348
25,627
24,220
297.634
5.127
12.203
164.401
145.967
25.092
16,507
587,628
666,931
Analysed between:
Information & Advice Services
587,628
666.931
19-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Support costs allocated to actlvltles
(Contlnued)
2026
2024
Govarnancè costs eomprlse:
Audit fees
Legal and professional
Other governance costs
7,749
7,104
9,367
5,729
2,428
8,350
24,220
16,507
Net movement In funds
2025
2024
The net movement in funds is stated after chargingl{crediting):
Fees payable for the audit of the charity's financial statements
Dépreciation of owned tangib16 fixéd assats
7,749
1,054
5,729
5,127
10 Trustees
None of the trustees (or any persons connected with them) recelved any remuneratlon or benefits from the
charity during the year.
11 Employees
The average monthly number of employees during the year was..
2025
Number
2024
Number
79
121
Employment costs
2026
2024
Wages and salaries
Social security Costs
Other pension costs
1,899,871
132,693
47,668
2,597,348
195,240
97,052
1,880,232
2,889,640
There were no employees whose annual remuneration was more than £60,000.
-20-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
11 Employe88
{Contlnued)
Remunerdtion of kay management personnel
The remuneration of key management personnel was as follows:
2025
2024
Aggregate compensation
59,845
58,104
12 Taxatlon
The charity is exémpt from taxatlon on Its activities because all its income is applled for charltable purposes.
13 Transfers
The fund transfers relate mainly to transfers from restricted funds to unrestricted funds where non monetary
expenditure (e.g. management charges, 8tc) has been released during the year. The transfers have been
made in order that the restricted funds shown in the balance sheet at the year end shows the total amount of
funding remaining which has been restricted in its purpose. In some instances transfers from unrestrided
funds have been made to restricted funds where the expenditure was graater than the income received.
14 Tanglbla flxed assets
Freehold land
and bulldlngs
Leasehold Computer &
proporty
ofllc
Improvements
oqulpmont
Total
Cost or valuatlon
At 1 April 2024
Disposals
657,000
98,391
(12,600)
117,931
873,322
(12,600)
At 31 March 2025
657,000
85,791
117,931
860,722
Dopreclatlon and Impalrment
At 1 April 2024
Depreciation charged in the year
Eliminated in r8SP8Ct of disposa15
96,415
1,054
(12,600)
117,931
214,346
1,054
(12,800)
At 31 March 2025
84,869
117,931
202,800
Carrying amount
At 31 March 2025
657,000
922
657,922
At 31 March 2024
657,000
1,978
658,976
The freehold property includes property at High Street, Spennymoor and Armstong House, Durham. These
are carried at the fair value. The directors have assessed th8ir market value based on valuations undertaken
by McGillivray5 Chartered Surveyors on 12th August 2024 and Graham S Hall Chartered Surweyors on 23rd
September 2024 respectively.
At 31 March 2025, had the revalued assets been carried at historic cost less accumulat8d depreciation and
accumulated impairm8nt losses, their carrying amount would have been approximately £451,429 (2024
£456,460).
21

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
15 Debtors
2025
2024
Amounts falling due wlthln one year:
Trade debtors
Other debtors
Prepayments
31,366
12,165
13,550
28,560
116,958
30,823
57,081
176,341
16 Current asset Investments
2025
2024
Investment bank accounts
11,793
11,285
17 Credltors: amounts falling due wlthln onè yèar
2025
2024
Notes
Other taxation and social security
Deferred funding income
Trade creditors
Other creditors
Accruals
28,585
5,000
18,848
22,977
31,002
37,334
19,635
55,440
12,986
31,021
18
104,412
156,416
18 Government grants
Deferred income is included in the flnanclal statements as follows:
2026
2024
Deferred income is included within:
Current liabilities
5,000
19,635
Movements in th8 year..
Deferred income at 1 April 2024
Released from previous periods
Resources deferred in the year
19,635
(19,635)
5,000
21.704
(21,704)
19.835
Deferred income at 31 March 2025
5.000
19.635
22-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
19 Retirement beneflt schemes
Deflned contrlbutlon schemes
Charge to profit or loss in respect of defined contribution schem68
97,052
112,669
The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the
scheme are held separately from those of the charity in an independently administered fund.
-23-

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a)ooaJ
) Tr- (O O a)
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c£Jommo
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otso
00￿￿0
LD ￿ O)
0￿)￿*0
%X¢A
i a)
LYJ
J E)CL
CO￿0￿
OL) c c
¢Ja w O c<U
LUWI￿L￿)LULU￿>zXULu￿<

ZSr< LUEYJ

LLO ￿Ta £ J
o E o u) tFJTht
otho7JLLUo
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oJOccU£
-uIu0wLUffjiU￿

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
21 Unr8Strict8d funds
The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are
not subject to specific conditions by donors and grantors as to how they may be used. These include
designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.
At 1 April
2024
Incomlng
resources
Resources
&xpend8d
Transfers
Galns and At 31 March
losses
2025
Capital Fund
Revaluation
R8s8rve
General funds
505,098
505.098
82,000
585,267
82,000
483,085
721,032
(745,476)
(77,738)
1,172,365
721,032
{745,476)
(77,738)
1,070,183
Prevlous year:
At 1 Aprll
2023
Incomlng Resources
resources
expended
Transfers
Galns and At 31 March
losses
2024
Capital Fund
Revaluatlon
Reseive
General funds
491,678
(5,127)
18,547
505,098
82,000
82,000
585,267
1,182,561
1,512,845
(2,028,366)
{83,773)
1,674,239
1,512,845
(2,031,493}
(65,226)
82,000
1,172,365
22 Analysls of net assets between funds
Unr•strlcted
funds
2025
Restrlctsd
funds
2025
Total
2025
At 31 March 2025:
Tangible assets
Current assetsl(liabilities)
657,922
412,261
657,922
572,309
160.048
1,070,183
160.048
1,230,231
Unrestricted
funds
2024
Restricted
funds
2024
Total
2024
At 31 March 2024:
Tangible assets
Current assetsl(liabilities)
658.976
513.389
658,978
639,059
125,670
1,172,365
125,670
1,298,035
-27-

CITIZENS ADVICE COUNTY DURHAM
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
23 Operatlng lease commltments
Lessee
At the reporting 8nd date the charity had outstanding commitments for future minimum lease payments under
non-cancellable op8ratlng leases, which fall due as follows..
2025
2024
Within one year
20,500
Relatod party transactlons
Transactlons wlth related partles
Mr A Shield, director, was also a dlrector of Durham Christian Partnershlp from 25 June 2024. Included in
income from charitable activities is £14,400 in relation to services provided to Durham Christian Partnership
slnce that date.
25 Cash ab80rbed by op•ratlons
2025
2024
Deficit for the year
(67,804)
(663,370)
Adjustments for:
Investment income recognlsed In statement of financial activities
Depreciation and impairment of tangible flxed asset5
(28,187)
1,054
(31,163)
5,127
Movements In working capltal:
Decrease in debtors
(Decrease) in creditors
(Decrease) in deferred income
119,260
(37,369)
{14.635}
32,428
(74,013)
{2,069)
Cash absorbed by operatlons
{27,681)
(733,060)
26 Analysls of changes In net funds
The charity had no materlal debt during the year.
-28-