HEALTHWATCH surroN
Company No: 08171224
(A Company Limited by Guarantee and not having a Share Capltal)
CharFty No: 1151601
FINANCIAL STATEMEpirs
FOR THE YEAR ENDED 31 MARCH 2025
Klngston Burrowes Audll Ltd
308 Ewell Road
Surbiton
Surrey
Kr6 7AL

HEALTHWATCH surroN
Company No: 08171224
IA Company Limited by Guarantso and not havlng a Share Capltal
Charlty No: 1151601
TRUSTEES, REPORT AND ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2025
Page
Reference and Administraove Inforniation
Report of the TTUStees
Independent Examinef$ Report
statement of Finand81 Activities
10
Balance Sheet
11
Notes to the Flnanaal Statements
12-15

HEALTHWATCH SUTTON
Company No: 08171224
Chaiity No: 1151601
TRUSTEES, REPORT AND ACCOUNTS
FOR THE YEAR ENDED 31 MARCH 2025
The Board of Directors￿ruste8S presents Its report and audited financi81 statements for the year ended
31 March 2025.
Roference and Admlnlstrative Infomiatlon
Charlty No.
Company No.
1151801
08171224
Registered Office and
Principal address-
Granfers Communty Centre
73-79 Oakhill Road,
Sutton
Surrey
SM13AA
Board of Directorsrrvustees who served during the year and up to the date of this report:
Chalrperson:
Wice Chalrper80n:
Janet Wingrove
Davld Elliman
Director and Trustee:
Director and Trustee:
Director and Trustee:
DlrectQT and Trustee=
Dlrector and Trustee=
Director and Trustee:
Director and Trustee:
Director and Trustee:
D1￿ctOr and Trustee:
Director and Trustee:
David Elliman
Mahendra Patèl
Shiraz Sethna
Noor Sumun
Janet Wngrove
Radhlka Bhandari
steven Niewiarowski
Simon Oliver
Judy Walsh
Gaynor Bray
staff Team:
Pete Flavell- Chièf Executive Officer
Andrew Mcoonald - Health Engagement Projects Officer
Colin Wilson- Communlcations, Engagement and Projects Offi￿r
Sam London - Communlcations, Engagement and Projects Officer
Alyssa Chas&Vilchez- Executive Officer
lyinoluwa Oshlnowo- Engagement Coordinator
Lorraine Davis- Team Administrator
Bankers:
Bardays Bank PLC
43 High Street
SLitton
Surrey
SM11DR
Independent Examinor.
Kevin Fisher BA, FCA, CTA
King31on Burrowes Audit Ltd
308 EV￿11 Road
Surbiton
Surrey
Kr6 7AL

HEALTHWATCH su￿ON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
Structure, governance and management
Healthwatch Sutton {HVVS) 1$ the consumer champion for health and social care In Sutton. HWS was
incorporatsd on the 7th August 2012 and achieved charitable status on 11 Ih April 2013 it is therefore both a
Company limited by Guarantee (08171224) and a registered Charity (1151601).
HWS 18 govemed by a Board of Dlrector6ffrustees who meet bi-monthty to oversee the strategic direction
and development of the organisation. Following the Articles of Association, three Trustees stood dcwn at
the AGM. All three stood for re-election and were voted back on to the Board for another term. Janet
Imngrove is the Chalr with David Elliman remainlng as Vic&chair. The low number of Truste&s at the
beginning of the year led to a recruitment drive and further 5 Trustees were recwiled to the Board.
The members of HWS are local voluntary organisations and individual residents who have an int8r8St in
health and social care and support the work of HWS.
HWS is now part of the Together for Sutton partnership. Our core contract for delivery of the statutory
duties of local He81thwatch sits within the Making Informed Choi￿$ (MICI contract tendered by the
London Borough of Sutton. This contract Incorporates all information and advi¢a. advocacy and l¢)Gal
Healthwatch services commissioned by Sutton Council.
Healthwatch Sutton information and advice servlce is r￿t carried OLrt within the cor8 contract delivered by
Healthwatch Sutton. It is Incorpor8ted in the ddivery of Ihe full range of inforrnation and advice services
provided within the MIC contract and provide by Citizens Advice Sutton, Age UK Suttm and Sutton
Carers Centre.
The NHS Complaint Advocacy seTViC8 for Sutton residents is provided under the MIC contract under
separate contract by Advocacy for All.
The MIC contract started on 1 July 2022 and Covers a period of 5 years with potential to exiend for one
year and further year rf agreed by the commissioners.
Recruitment and Appolntment of new Trustees
Trustees are recrutted and co-opted on to the Board of Healthwatch Sutton during the course of the year
to m88t the requirements of the organisation. At the fvnnual General Meetlng the membership vote as to
decide if they should be elected to the board.
Financial Review
HWS'S core gource of incorne to deliver the organisation's statutary duties comes from the London
Borough of Sutton and in 2024125, £97,318 was re￿iVed to deliver these aciivities of the organisation.
This amount pr￿lUdeS the delivery of the statutory HealthwatGh information and signpostin9 service that
is delivered under a separate part of the Making Informed Choices contract (as part of the Together for
Sutton p8rtner5hip's information and advice offering).
Additional funding has been givèn to the value of £41,418 by South West London {SWLI Integrated Care
Board (ICB) to support GP practice's Patient Participation Groups in the London Borough of Sutton, and
the Patient Reference Group that has representative from the PPGS across the Borough. This funding
also provides support for Primary Care Network public engagement and other public engagement
projects.
From 5 Juty 2022, Heallhwatch started a new contract to provide representation for 8tx Healthwatch
organisations wthin South West London at SlPdL ICB. The contract is for 2 years with an agreed 1-year
extension. The extension wa5 agreed for this reporting period. The annual value of the contract is
£110,000. To delrver this contrect an Executive Officer and an Engagement Coordinator have been
employed.

HEALTHWATCH SUTTON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
Icorrtd..
Other grants totalled £69,573. Most of this funding was redistributed to over community organisation to
carry out work a part of specffic projects.
Ther8 were no significant one-off costs were Incurred during th8 year.
2.1 Reserves Policy
The levels of reserves held are regularly revlewed to ensure the charity is able to meet its obligations. A
target of thr8e months costs running costs has been set. which is approximately £75,000. We are pleased
on progress to achieve this figure.
Publlc Benefil Ststement
HVIS Trustees have complied with thelr duly to have due regard to the guidance on public benefrt
published by the CommFssion in exercising thelr powers or dutles. The activit18s delivered during 2a24125
have been entirely in accordance wlth the charilable objectives.
Objectives and Activities
4.1 The Objects of the Charity are:
the advancement of health and the relief of those in need, induding by making the view5 and
experiences of members of the general public known to heatth and social care providers,
commissioners and those responsible for public health.
the adv8ncement of citlzenship and communlty development. induding ensuring local people have a
vcic8 in the development, deliv6ry and equality of access to local health and care services and
facillties.
the advancement of education, Including the Provision of training and the development of skills for
volunteers and the wider Gommunty in understandlng. reviewing and monitoring local h8alth and
care services and facilities",
any other exclusively charitable purposes as trie Trustees See fft"
in particular (but not exclusively) in Sutton and neighbouring areas of South London.
This provision may be amended by special resolution but only wilh the prior VKill￿ conserrt of the
Commission.
4.2 Activitle8
HWS gives people a chanc8 to have their say and help to impmve local health and social care services. It
does this through the followlng acttvitles:
Actively finding out what people thlnk about health and social care services.
Using local people's views and experiences to intluence and improve local peo￿e'S health and
wellbeing through statutory and other organisations, primarfty though writing mports and making
recommendations.
Having voting rights on the local Health and Wellbelng Board and making recomm8ndations on
how health and social care sWvi￿8 should be run.
Sharing irfonnation and ideas with oth8r local Heallhwatch groups, Healthwatch England and Ihe
Care Quality Commission.

HEALTHWATCH SUTTON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
Ict)ntd...
Achlevements and Perfomiance
The main achi8vements during 2024125 were a5 follows.
5.1 Lottery of access to frne earwax romoval for Borough resldents
We surveyed over 1,000 Sutton children aged g to 11 about their mental wellbeing and compared the
results with a survey of children the same age we completed Just before the pandemlc. Children's mental
h&qlth has got worse.
Healthwatch Sutton received anecdotal feedback that accessing ear wax removal services in the Borough
is not uniform or universal. People's ability to access free services Is dependent on a variety of factors
outside their control.
The Royal National Institute for Deaf People (RNID) published a report 'AC￿$S Blocked, in 2023 that
found that two-thirds of respondents were told that ear wax removal is no longer free on Ihe NHS and a
quarter of respondents could not afford a prtvate service.
Illlhat dld we do?
Healthwatch Sutton created a short online survey to capture a snapshot of experiences in the Borough. In
tot8187 responses were received in Spring 2024.
Key things we heard..
5% of respondents who tried to remove the ear wmx knemselves using ear drops were
unsuccessful.
41% of those responderts who received trealment had to pay privately to have the earwax
removed.
15% of respondents dldny have treatment because they couldn't afford it
Comments made show the frustration that some respondents felt with difficulties around access and cosL
Conversely, those that were 8ble to access seNlcÈs free through the NHS were satisfièd.
What difference did this mak87
Our report highlighted to key decision makers that accessing free ear wax removal services in the
Borough is unequal and varfes between GP surgeries.
5.2 Accèss to GP servlces In Sutton
Most residents who had an appointment thought it went well but some found it hard to contact their GP.
We created a Su￿eY for Sutton residents aboLrt their experience of their GP surgery.. how they contacted,
the outcome they had and how their appointment went. Sutton Primary Care Nelworks SUPPDrted us by
sharing the survey by email. It had 4285 rfisponses. The survey showed some residents Still need help to
a¢￿$S their GP.
Key things we heard:
25% Df respondents told us they f￿jnd it hard to contact their surgery. of whom half weren't able
to contact at all
86% of respondents who attended an appointmant thought it went very well or quite well
We￿e been through the feedback and put together a set of commendations, recommendations and
further suggestions for GP surgeries in Sutton. They highlight the range of experiences which people had
and the need to meet thelr access needs as far as possiblè.

HEALTHWATCH SUTTON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
Icontd...
What difforenc8 did this make?
We shar8d our report with NHS South West London Integrated Care Board and presented it to a meeting
of GP Practice Managers in Sutton. We also presented it to Sutton Council's Health & Wellbeing Board.
Vde sep3rately shared 8ach surgery's own patlents, responses with them. Finally, we presented the
findings to an NHS Confederation Focus Group on the Future of Prlmary Care. We like to think Ihis helped
these organisations understand Sutton residents, experience and view of their GP since COVID-19. We
r￿agnISe this remains an important issue and that surgeries are under pressure to respond with limited
resources.
5.3 Hearlng from all communities
We're here for all residents of Sutton. That's why, over the past year, we've worked hard to reach out to
Ihose communities whose voices may go unheard.
Every member of the community should have the Chan￿ to share their slcyy and play 8 part in shaping
seNices to m88t their need8.
This year, we have reached different communities by..
Holdlng 10 combined focus groups and interviews for patients and carers with communl¢ation
needs, as part of our research ¢Jn The Delivery of the Accessible Information Standard in South
West London GP Practices.
Interviewed unpaid carers of peoFAe who have experienced Sutton's safeguarding process and
community service5 for frailty.
Shared three reports with NHS South Iplest London Integrated Care Board: GP services. E8rwax
removal and the AcGessible Infomiation Standard.
Improving adherence to the Accessibl8 Infomiatlon Standard In GP practices
We investigated how well South West Lontjon GP practices were meeting Deaf 8nd disabled people's
communication needs.
Patlents and carers had low awareness of the Accessible Infonnation Standard, which says Ihat health
and caro servios must meet people's communication needs in Ihe way6 that they request.
What dlfference did this make?
Through our engagemenl with GP praclices. patients, and carers. we increased underslanding of the
Accessible Information Standard. We also worked with GP pradices to understand barriers to
implementation, and circulated resources to help them bettèr meet people's needs.
Glvlng a voice tp careys in 8utton
We spoke to carers of people who have experienced Sutton's safeguarding process and used community
services for frailty,
Carers wanted a single source of infomiation for finding out about available services. Some felt like they
were on their own in this area, and the amount of servbces could be overwhelming. Carers also valued
updates on progress and outcomes from services which the people they cared for were already using.
They appreciated staffs, personable manner and wanted to help th8m.

HEALTHWATCH SUThON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
Icontd..-
What dlfference dld Ihls make?
We presentsd these experlence6 to Sutton Safeguarding Adults Board and the Frailty Board. We
recommended slgnposting unpald carers who services contact to relevant supporL We also highlighted
the risk of individuals wrth no support nefv4ork falling through the cracks, as they often need their carer5,
primarily friends and family, to access health and social care Se￿1￿8. We explained that carers may not
be as familiar with different services. remit as professionals, and encouraged services ta explain their role
when they contacted them.
5A Infomiation and Slgnpostlng
Iilfftether it's finding an NHS dentist, making a complaint, or choosing a good care home for a loved one-
you can count on us. This year 524 Sutton people have reached out to us for advi￿, support or help
rinding serylces.
This year, we've helped p80pI8 by..
Providing uptovdate Information people can trust
Helping people access the services they need
Supptirting people to look after their health
Signposting people to additional support services
We were contacted by a parent wlth cOn￿M$ around her child, who was having difficulty at
school and her behaviors.
5.5 Showca51ng volunteer Impact
Our fant88tic volunteers have given more than 1000 hours to support our work. Thanks to their dedication
to improving care. we Can better understand what is working and what needs improving in our community.
This year, our volunteers".
Represented Healthwatch Sutton at5 community evènts, including the St Heller Music &
C(xllmunity Festival and Wallington Health & Wellbeing Information & Adv1￿ Day.
Interviewed people about their experience of the safeguarding prIx￿￿ in Sutton. The focus brds
whether people found the process 'personal'.
Interviewed people about their experience of NHS sèNices in Sutton related to frailty. They also
asked about the general impact of living With frailty.
5.6 The Way We Work
Involvement of volunteers and lay people In our governance and declsion-making.
Our Healthwatch Boerd consists of 10 members who work voluntarily to provide direction, oversigh( and
scrutiny of our activities.
Our Board ensures that decisions about prfority areas of Y￿rk reflect the con¢em8 and interests of our
diver8e ILKal community.
ThroughcKrt 2024125, the Board met 6 tJme$ and made decisions on matters such as project delivery,
policies and govemance. We ensure wider public involvement in deciding our work wiorities.
Methods and systems used across the year to obtsln people'5 experiences
Ilve use a wide range of approaches to ensure that as many people as possible can provide us with
Insight into their experience of uslng services.
Durfng 2024125, we have been availab16 by phone and email. provided a web forni on our webslte and
through social media, and attended meetings of community groups and forums.

HEALTHWATCH SUTTON
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025
lC￿td...
We ensure that this annual report Is made available to as many members of the publlc and partner
organisations as posslble. We will publish it on our website, and fO￿ard it to the Care Qualty
Commission, Healthwatch England, NHS England. South West London ICB, The Ovaniiew and Scrutiry
C¢Jnmittee and Sutton Council. Thls annual report WIIS also be sent out via E-bulletin and our printed
newsletter and promoted on 50cial media.
Responses to recommendatlons
South West London Healthwatch organisations submitted a joint request for dentistry commissioning data
on 11 December 2023 to the North East London ICB. Despite multiple follow-up requests from ourselves
and the South West London ICB, we still had not received an adequate response as of October 2024. At
this polnt, we Independently identified another source for the data.
There were no issues or recommendations escalated by us to the Healthwatch England Commlttee. so
there were no resuStlng reviews or investigations.
Taklng people's experiences to dec181on- makers
We ensure that people who can make decisions about 3ervices hear about the insights and experiences
shared with us.
For example, In our locai authority area, we take information to the Sutton Health and Wellbeing Board,
Sutton Place Partnership, Sutton Place Quafrty Collaborth've. Sutton Alliance, Sutton Transformalion and
Delivery Group.
We also take insight and experiences to decisioTrmakers in South West London Integrated Care System.
For 8xample, we ensured that our reports were included in the new South West London Insights Bank.
library of patient engagement data. We also shared findings from OUT patient engagement and ensured
the System was meaningfully engaging with people through our presentation on 13 Integrated Care Board
committees.
Healthwatch Representativos
Healthwatch SuttDn is represented on the Sutton Health and Wdlbeing Board by Pete Flavell, Chief
Executive Offior. Sutton Healthwatch.
Durlng 2024125, our representatlve has eff8Ctively carrted out this role by presenting our GP report to the
Board.
Alyssa Chase-vilchez represents Heallhwatch Sutton on the South West London Integrated Care
Partnership, Board, and their sU￿COMmittees.
6.8 N8Xt stèps
We wlll also work tagether with partners and our local Integrated Care System to help develop an NHS
cultur8 where, at every level, staff strive to listen and leam from patients to make care better.
Our top three priorities for the next year are:
Raising our profile among the local community by attending groups and events. W8 will offer to
give a presentation a￿ut Healthwatch to them.
Organ￿atiOnal development by assessing and revising our Govemance and business objectives
forthe next 3 to 5 years.
Developing our proj8Cts around Matemty, Domiclllary Care and Mental Wellbeing.

6. Going Concern
The Government's NHS 1f&Year Health Plan proposes the abolition of Healthwatch England 8nd local
Healthwalch, with functlons transferred to NHS bodi8S and local authorities. This creates slgnifieant
uncertainty over..
Ongoing statutory status
Continuation of Core fundlng
Organisation81 purpose beyond the tr8n5ition period
Howevèr, the proposed abolition of local Healthwatch represents a material uncertainty related to going
concern that Is outside the organisation's control and could lead to cessation of activities In Ihe medlum
term.
As we are heawly rellant on this local authorty funding which, typically accounts for 800k of our income,
any withdrawal, reduction. or non•renewal of this funding would materially affect viabilty. Tho proposed
national policy change increases the likelihood of funding cessation, even If short-terrn contracts remain in
place. Opportunities to diverslfy Income are structurally limited due to our statutory role, restrictions on
tradlng or fundraising and dependen￿ on public sector Commissioning.
The board of trustees have considered the following miti98ting fractors:
Confirmed funding agreements currently in place for the nexi eighteen month8
Regular dialogue with the local authority, indic3tlng short-tem) ¢ontlnuation during national
transition.
Cost ccntrols in place, including the ability to reduce discretionary spend.
Scenario planning for managed wind-down if required.
These mitigations support short-temi operatlonal contlnuity kxrt do not remove the underlying strategic
risk. Based on the assessment, the organisation can continue as a going concern as existing funding
arrangements remain in place for at least the next 12 months.
Approved by the Board of Tru5tee5 on Iq/o 112026 and signed on its behalf by:
Janet Wngrove
Trustee

Independent Examiner's Report to the Trustees of:
HEALTHWATCH SUTTON
I report to the charity trustees on my examination of the accounts of the company for the year ended 31
March 2025. which are set out on pages 10 to 15.
Responsibilities and basis of report
As the charity trustees of the company (and also its directors for the purposes of company law) you are
responsible for the preparation of the accounts in accordance with the requirements of the Companies Act
2006 {'the 2006 Act.).
Having satisfied myself that the accounts of the company are not required to be audited under Part 16 of
the 2006 Act and are eligible for independent examination, I report in respect of my examination of your
company's accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In
carrying out my examination I have followed the Directions given by the Charity Commission under
section 145{5){b) of the 2011 Act.
Independent examinerfs ststement
Since the company's gross income exceeded £250,000, your examiner must be a member of a body
listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because I
am a member of ICAEW. which is one of the listed bodies..
I have completed my examination. I confinm that no matters have come to my attention in connection with
the examination giving me cause to believe that in any material respect:
acGounting records were not kept in respect of the company as required by section 386 of the
2006 Act. or
2. the accounts do nol accord with those records. or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other
than any requirement that the accounts give a 'true and fair view, which is not a matter considered
as part of an independent examination; or
4. the accounts have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounling and reporting by charities applicable to
charities preparing their accounts in accordance with the Financial Reporting Standard applicable
in the UK and Republic of Ireland (FRS 102).
I have no concems and have come across no other matters in connection with the examination to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
K Fisher BA, FCA, CTA
For and on behalf of Kingston Burrowes Audit Ltd
Independent Examiner
308 Ewell Road
Surbiton
Surrey
KT6 7AL
28th January 2026

HEALTHWATCH SUTTON
STATEMENT OF FINANCIAL ACTIVITIES
(Incorporating Income and Expenditure Account)
FOR THE YEAR ENDED 31 MARCH 2025
Notes
2025
2024
INCOME
Donations
Incoming resources from charitable activities
308.309
245,127
308,309
245,127
EXPENDITURE
Charitable activities
301.023
251,255
NET MOVEMENT IN FUNDS
7,286
(6,128)
Reconciliation of Funds
Fund balances brought forward
87,588
93,716
Fund balances carried fonward
£94,874
£87,588
All funds are unrestricted.
All income and expenditure is derived from continuing activities.
The notes form part of these Financial Statements
10

HEALTHWATCH surroN
(Company No: 081712241
BALANCE SHEET
AS AT 31 MARCH 2025
Notss
2026
2024
cuRRE￿r ASSETS
Debtors
Cash at Bank
183
100,843
34,196
69.275
101.028
103,471
CREDrroRS:
Amounts falllng due within one year
6,152
15,883
NET ASSETS
£94,874
£87,588
FUNDS
Unrestricted funds
£94.874
£87,588
The company is entitled to exernptlon from audit under Section 477 of the Companies Act 2006 ft)r the
year ended 31 March 2025.
The members have not required the company to obtain an audit of its finandal statements for the year
ended 31 March 2025 in accordance with Section 478 of the Gompanies Act 2006.
The directors acknowledge their responsibilities for:
(a)
ensuring that the company keeps accounting reccwds which comply wlth Section 388 and 387 of the
Comp8nies Act 2006 and
(b) preparing financial statements which give a true and fair view of the stale of affairs of the company
as at the end of each financial year and of its profit for loss for each financial year in accordance
with the requirements of Sections 394 and 395 and which otherwise comply wth the r8quirem8nts
of the Companies Act 2006 relatlng to financial slatements, so far as applicable to the company.
These Financial Statements have been prepared in accordance with the Special Provisions of Part 15 of
the Companies Act 2006 relating to small companies.
Appnwed by the Board of Trustees on l ? l o I
2026and slgned on Its behalf by:
Jan
Imngrova
Trustee
The notes form part of these Financial Statemerts.
11

HEALTHWATCH SUTTON
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
ACCOUNTING POLICIES
Basis of preparation and assessment of going concem
The financial statements have been prepared under the historical cost convention with Items
recognised at cost or transaction value unless othe￿Ise stated. The ffinan¢ial statements have
been prepared In accordance with the Ststement of Recommended Practi￿.. Accounting ar5d
Reporting by Charities preparing their accounts in accordance with the Financial R&porting
Standard applicable in the UK and Republic of Ireland (FRS 102) issued in October 2019, the
Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS
102), the char6ts.es Act 2011, the Companies Act 20￿ and UK Generally Accepted Accounting
Practlce.
The Charity constitutes a public benefit entty as defined by FRS 102.
The trustees consider that there are no material uncertainties about the Charity's ability to
continue as a going concern.
The signiftcant accounting policies have been consistently applied to all years presented
unless othenNise stated.
b)
Fund Accounting
Unrestricted funds ar8 available for use at the discretion of the trustees in furtherance of the
general objectives ot the charity.
Restricted funds are those funds which are to be used in accordance with specific restrictions
imposed by donors OT which have been raised by the charity fof specific purposes.
Company Status
The charity is a company limited by guarantee and is reglstered in England and Wales. The
members of the company are the trustees. In the event of the charity being wound-up, the
liability in respect of the guarantee is limited tu £1 per member of the charity. The address of
the registered office is given in the Reference and Administrative Information on page 1.
d)
Incorning Resources
All incoming resources are indLKled in the Statement of Financial Activities when the charity Is
legally entitled to the income and the amount can be quantified with ￿aSOnable accuracy.
Income from contracts which are related to perfonnance is recognised as the charity earns the
right to consideration by its performance.
Resources Expended
All expenditure is accounted for on an accruals basis.
Charitable activities comprise those costs incurred by the chatiiy in the delivery of its activities
and services for its beneficiaries. It includes both cost5 that can be allocated directly to such
activities and those costs of an indirect nature necessary to support them.
Governance Costs include those costs associated with meeting the conslltutional and statutory
reqtjirements of the charity and include independent examinatlon fees and costs linked to the
Strategic management of the charity.
12

HEALTHWATCH su￿ON
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Icontd...
ACCOUNTING POLICIES (cont'd)
fj Penslon Costs
The charty operates 8 defined contributlon pension scheme for the benefit of its employees.
The cost of contributions are charged to the Ststement of Financial Activities in the year th8y
are payable.
g) Leases
Operaling lease rentals are charged to the Statement of Financial Activities on a straight line
basls over the period of the lease.
h) Debtorn and creditors reGeivablelpayable wlthln one year
Debtors and cr8d5tors with no st8t8d interest rate and whidi are receivable or payable within
one year are recorded at transaction price. Any losses arising from impairment are recognised
in expenditure.
Z INCOME FROM CHARITABLE ACTIVITIES
202S
2024
Contracts
London Borough of Sutton
NHS Sutton Clinical Cornrnissioning Group
NHS South West London Integrated Care Board
NHS SWL Other Commissioned Work
other organisations
97.318
41,418
110,000
48.480
11,093
93,359
40,968
110,000
800
£308,309
£245,127
All of the £245,127 recognlsed In 2024 related to unrestricted funds.
CHARITABLE ACTIVITIES
Direct
costs
Grant funding Support
of activities
costs
TOTAL
2025
TOTAL
2024
Staff and volunteers costs
Subcontractors
Propety costs
General running costs
Management Costs
SCT costs
Flnants costs
Other suppcrt Gosts
Governance costs (note S)
220,242
220,242
46,897
6.814
7,603
5,200
3.120
2,880
6,609
1,658
200,138
18,000
7,892
8,332
5,200
4,490
1,480
4,323
1,400
46,897
6,814
7,603
5,200
3,120
2,880
6,609
1,658
£220,242
£46,897
£33.884
£301,023
£251.255
All of the £251,255 expenditure recognised in 2024 related to unrestricted funds.
All of th6 above costs relate to the sole activity of the Charity which 18 to offer people a chance to
have their say and help improve local heallh and social care s8rvices.
13

HEALTHWATCH SUTTON
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2026
Icorfd....
ANALYSIS OF GRANT FUNDING
2025
2024
Healthwatdi Richmond
Healthwatch Kingston
Publlc Voi
Sign Health
MVSC
Wandsworth Care Alliance
other Small Grants (aggregate)
7,583
7,582
11,207
2,700
3.000
10.579
4,246
3.000
4,000
2.000
4,000
4,000
1,000
£46,897
£18,000
GOVERNANCE COSTS
2025
2024
Independent Examiner's fees
£1,658
£1,400
STAFF COSTS
2026
2024
INages and salariés
Social Security costs
Pension costs
other direct costs
187,405
18,988
8,819
5,030
171,188
17,389
7.683
3.8g8
£220,242
£200,138
Average number of employees based on fulktime equivalents and
on employee numbers
2025
2024
The number of employees whose employee benefits (Includlng
employerfs national insurance contributions and employerfs pension
costs were:
£60,001- £70,000
Total employee benefits receivod by key management amounted to £50,233 {2024 . £58,155).
Under FRS 102, employee benefits include gross salary. beneffts in kind, employar's nationat
Insurance and employer's pension costs.
DEBTORS
2025
2024
Other debtors and prepayments
£183
£34.196
14

HEALTHWATCH SUTTON
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2026
Icont'd....
CREDITORS: Amounts falling due wlthin on8 year
2025
2024
Other creditors arKI accruals
£8,152
£15.883
STATEMENT OF FUNDS
At
31 March
2024
At
31 March
2026
Incoming
Resources
Resources
Expended
Unrestricted funds
General funds
£87,588
£308,309
£301,023
£94.874
The General Fund rewesents the free resources of the charlty which are not designated for
partlcular purposes.
10. RELATED PARTIE5
During the year, O trustees (2024.. 0) were relmbursed for expenses (2024: £NiD.
The trustees received no remuneration in either year.
15