hoalthwètch
Shropshire
Healthwatch Shropshire
(A company limited by guarantee)
Report and Financial Statements
For the Year Ended 31st March 2024
Charity number 1151343
Company number 08415314

hoalthwètch
Shropshire
A comrKJny limited by guoranlee
Contents
Page
3 Reference and administrative information
5 Trustee's Report for the year ended 31 St March 2024
Chair's statement
Our aims and objectives
Achievements and performance
13
Independent Health Complaints Advocacy Service
14
Financial review
15
Plans for next year
15
structure, governance and management
18
Responsibilities of Board members
21 Statement of Financial Activities
22 Statement of Financial Position
23 Notes to the Financial Statements

hoalthwètch
Shropshire
A company limited by guoronlee
Reference and administrative information
Charity name:
Charity registration number:
Company registration number:
Registered Office and
operational address:
Healthwatch Shropshire
1151343
08415314
4 The Creative Quarter
Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
Board of Trustees
Vanessa Barrett. Chair
Richard Amos
David Crone {from 26th February 20241
Michael Terrence Harte. Deputy Chair Ito 20th September 2023)
Mark Lacey (to 20th November 20231
steve Price
Daphne Simmons (from 20th November 2023)
Frederick David Voysey
Denise Walker (to 20th November 2023)
Robert Douglas Welch
Anne Wignall
staff Team
Chief Officer
Lynn Cawley
Brian Rapson
Alli Sangster-wall
Information Officer
Enter & View Officer and Health
Complaints Advocacy Coordinator
Administrative Officer
fto 315t January 2024)
Patricia Mclnnes
(to l Olh Apn'l 2023J
ffrom 17Jh July 2023
to 14th December
2023J
(from 18th July 2023)
(to 71h September
2023J
(Fixed term contract
from I I Ih January
2024J
Community Engagement Officer
Rachel Cox
Community Engagement Officer
Communication and Involvement Officer
Hannah Davies
Elizabeth Florendine
Insight and Involvement Officer
Kate Hollins-white

healthwètch
Shropshire
A comFyJny limited by guaionlee
Independent Examiner
Hollies Bookkeeping Services Ltd
Bennett's Business Centre
Main Road
Pontesbury
SY5 ORR
Bankers
Natwest
London
EC3P 3HX
Contact details
Telephone: 01743 237884
Email: enquiries@healthwatchshropshire.co.uk
Website: www.healthwatchshropshire.co.uk
Twitter: @Hwshropshire
Facebook: http://www.facebook.com/HealthwatchShropshire
Instagram: https://www.instagram.com/healthwatchshropshire/

healthwètch
Shropshire
A compony limited by guoronlee
Healthwatch Shropshire Report of the Board for
the year ended 31 st March 2024
The Board of Trustees presents its report and audited financial statements for the
year ended 31 sl March 2024.
Chair's statement for the year ended 31 st March 2024
"Building on our successful bid to continue to offer Healthwotch services to the
people of Shropshire for another three years, we have undertaken a number of new
initiatives to enable us to continue to listen to what those people are telling us.
We seek to act as a 'critical friend, to our local service providers. so they know what
people are telling us. often including detail which they don't learn from their own
feedback processes.
This year we celebrated l O years of Healthwatch Shropshire. It is important to keep
our board relevant and refreshed, so l am delighted to welcome three new Trustees
to our board this year. Their very varied life experience5, and interest in the people of
Shropshire and their health and social care needs. offer great scope for
Healthwatch Shropshire to develop further.
As well as Healthwatch services. Healthwotch Shropshire has for the last eight years
offered support to people who are unsure about how to complain about the
healthcare services they have received. This is the Independent Health Complaints
Advocacy Service. Com
laints Advocac
Service
Healthwatch Shro
shire.
Drawing on what we have learnt over the years we invited feedback, both on our
service and people's experiences in making complaints more generally, which 15
referenced on poge l O. Our findings were shared with local service providers. who
did not always understand the difficulties local people experienced when raising
concerns and complaints. NHS Shropshire Telford & Wrekin invited our Chief Off icer
to lead an important group to look at the quality of services and patients,
experiences involving people with 'lived experience, as both users of services and
their carers."
Vanes50 Barrett {Chair of Healthwatch Shropshire
"Over the last year, local Healthwatch have Shown what happens when people
speak up about their care, and services listen. They are helping the NHS unlock
the power of people's views and experiences. especially those facing the most
serious health inequalities.
Louise Ansari. Chief Executive at Healthwatch England

hoalthwètch
Shropshire
A comrKJny fimiled by guorontee
Our aims and objectives
Introduction
The Health and Social Care Act 2012 established Healthwatch as the independent
consumer champion for health and social care in England, with a local Healthwatch
in every Local Authority area in England. Our role is to ensure that local decision
makers and health and care services put the experiences of people at the heart of
their work. Everything we say and do 15 informed by our connection to local people.
Our sole focus is on understanding the needs, experiences and concern5 of people
of all ages and backgrounds who use health and social care services and to speak
out on their behalf.
From I st April 2016, Healthwatch Shropshire IHWSI has also held the contract for the
Independent Health Complaints Advocacy Service {IHCAS) for people who receive
NHS services in Shropshire and for Shropshire residents who receive NHS services
outside the county.
Purpose and aims
The purposes of Healthwatch Shropshire are set out in the Articles of Association:
To provide information and advice to the general public about local health
and social care services
To make the views and experiences of members of the general public known
to health and social care providers
To enable local people to have a voice in the development, delivery and
equality of access to local health and care services and facilities, and
To provide training and the development of skills for volunteers and the wider
community in understanding. scrutinising, reviewing and monitoring local
health and care services and facilities.
Based on the Articles and guidance from Healthwatch England {HWE), Healthwatch
Shropshire IHWSI has determined its own purpose:
To be the recognised independent voice of the people of Shropshire in
seeking lo improve thelr experience of Heatth and Social Care services.

hoalthwètch
Shropshire
A comrKJny limited by guarantee
Achievements and performance
Review of activities
The following section highlights the achievements of Healthwatch Shropshire in 202&
24 against the statutory activities for local Healthwatch.
The elght slatulory activlties of Healthwalch Shropshlre are:
Promoting and supporting the involvement of local people in commissioning,
provision and scrutiny of local care services
Enabling local people to monitor the standard of provision of local care
services and whether and how local care setvices could and ought to be
improved
Obtaining the views of local people regarding their need for, and
experiences of, local care services and importantly to make these views
known
Making reports and recommendations about how local care services could
or ought to be improved. These should be directed to commissioners and
providers of care services and people responsible for managing or scrutinising
local care services and shared with Healthwatch England.
Providing advice and information about access to local care services so
choice can be made about local care services.
Formulating views on the standard of provision and whether and how the
local care services could and ought to be improved," and sharing these views
with Healthwatch England.
Making recommendations to Healthwatch England to advise the Care
Quolity Commission to conduct special reviews or investigations lor, where
the circumstances justify doing so. making such recommendations direct to
the CQC); and to make recommendations to Healthwatch England to
publish reports about issues.
Providing Healthwatch England with the intelligence and insight it needs to
enable it to perform effectively.
When agreeing our priorities each year and identifying relevant projects the Board
of Trustees for Healthwatch Shropshire demonstrates due regard for the Charity
Commission's public benefit guidance and ensures our activities centre on the views
and experiences of the people of Shropshire of health and social care services.
These views are then shared directly with providers and commissioners. or included
in our public reports. with the aim of them being used to influence and inform
service design and improvement.

hoalthwètch
Shtopshire
A compony limited L)y gvoronlee
At Healthwatch it can be difficult to show the impact that we make within one
financial year as, quite often. the difference that we make does not happen straight
away but over a period of time.
For a more detailed report on our activities and impact in 202>24 please see our
Annual Report for Healthwatch England.
htt
www.healthwatchshro
shire.co.uk
re
healthwatch-shro
shire-annual-re
ort-202>24
ort
2024-07-16
value-listenin
On page 13 we report on our additional activity under the Independent Health
Complaints Advocacy Service for 202>24.
Our year in revlew
Reachlng outr.
1 ,084 people shared their experiences of health and social care services with
us, helping to raise awareness of issues and improve care.
2,499 people came to us for clear advice and information about topics such
as finding an NHS dentist, 1378 people. and help getting to hospital, 284
people.
Maklng a difference to care:
We published 13 reports about the improvements people would like to see in
health and social care services. Our most popular report was 'Diabetes Care
and Support, which highlighted the issues people face accessing the care
processes recommended by Diabete5 UK.
Ensuring the voice of Shropshire residents is heard at a wider level
We collaborate with other organisations to ensure the experiences of people in
Shropshire influence decisions made about services at Shropshire. Telford and Wrekin
Integrated Care System IICS) level.
This year we've worked with organisations across health, social care and the
voluntary and community sector to make sure what people tell us is listened to.
Examples of our work:
l. Holdlng servlce5 lo accounl. This year we have been invited to present all of
our reports to the Shropshire. Health and Wellbeing Board. This is a public
meeting which is co-chaired by the Chief Executive Officer of NHS Shropshire,
Telford & Wrekin and the Council member who is portfolio holder for Adult
Social Care, Public Health and Communities. This meeting is attended by
senior leaders and decision makers for NHS Trusts. Shropshire Council, Public
Health and the VCSE and enables us to follow-up on our recommendations
and outcomes.

healthwètch
Shropshire
A compjny fimiled by guorontee
2. Influenclng. We have a seat at the table at key meetings across health and
social care where we can highlight what you tell us about services, the
importance of listening to you when evaluating services and looking at
impact and the need to prioritise outcomes for people when designing and
transforming services. For example. we continue to be involved with the
Hospital Transformation Programmes and most recently the Local Care
Transformation Programme.
3. Involvlng. Despite the increasing need for volunteers across health and social
care we continue to attract people who want to be involved in our work as
Enter & View Authorised Representatives, Engagement Volunteers to help us
to reach out to communities across Shropshire, and TnJstees of the Board who
help ensure we are fulfilling our duties ond statutory functions. We encourage
our volunteers and members of the public to get involved in meetings and
focus groups to share their views and experiences of services.
4. Communlcallng. Healthwatch Shropshire is a member of the Integrated Care
System Communication and Engagement Group, working with partners to
promote and share information and engage with people across Shropshire.
Social media is one of the best tools we have to communicate with large
parts of the population, including working people. This year we have seen a
14% increase in followers on Facebook and use of our website to access
information continues to grow with over 21.C(Q hits this year.
Sample reports and impact:
'Diabetes Care and Support- A report Inlo people's experlences of dlabetes care
and support In Shropshlre, (publlshed October 2023)
https://www.healthwatchshropshire.co.uk/report12023-10-30/diabetes-care-and-
support
Diabetes UK identified Shropshire as the area having the lowest proportion of
diabetes patients receiving the recommended care processes in the country. The
local NHS were aware of the problem and are working to improve things and we
wanted to ensure that the voice of the patient and their suggestions for
improvements were at the centre of developments.
Over 2C() people got in touch with us. We were told that a significant number of
patients were not receiving Diabetes UK 'Care Essentials,, for example 23% were not
receiving glucose tests or eye screening.
How was the report used?
NHS Shropshire Telford & Wrekin told us that the results of our survey would
help 'inform how we best design new pathways, with those people with both
Type l and Type 2 diabetes at the heart of our work,.

healthwètch
Shropshire
A comwny limited by guoronlee
Public Health Shropshire told us: 'We will work with Healthwatch to ensure that
this report and its recommendations is received by the Health and Wellbeing
Board in Shropshire. and that this Board takes ownership of monitoring actions
that ore agreed.
Adding that the feedback about the lifestyle support needed will 'be used to
inform the further development of preventative offers through Primary Care
Networks and the Healthy Lives Social Prescribing Service, and action plan of
the Healthier Weight strategy,.
'NHS and Soclal Care Complalnts - a report Into people's experlences of maklng
formal complalnts aboul NHS and social care services. (pvblished October 2023)
https://www.healthwatchshropshire.co.uk/report1202>11>181nhs-and-social-care-
complaints-report
In addition to delivering local Healthwatch Services. Healthwatch Shropshire has
been providing the Independent Health Complaints Advocacy SeTvice {IHCAS) for
Shropshire residents and people using NHS services in Shropshire since 2016. This
means we often hear directly about people's experiences of making a complaint
about health and social care services. Some people have described the process as
being confusing and disappointing. sometimes resulting in people deciding not to
complain at all.
As well as sharing the views of the 78 people who shared their experiences with us
we also wanted to highlight the NHS Complaints Standards Framework published in
2022 to
let the public know what they should expect when making a complaint
let organisations across the Shropshire, Telford & Wrekin Integrated Care
System know the role they can play in making the process easier for the
public and the importance of a consistent and more joined up approach to
complaints handling across services
"I never had a person who was my point of contact to tell me what they were doing
for me.. The whole process felt like a battle just to speak to someone at PALS. It's a
flawed system in my experience., {Member of the publicl
Our report and recommendations were presented to and discussed at the
Shropshire Health and Wellbeing Board where all providers are represented. From
the minutes:
'It was felt that the idea of using a person-centred approach had not previously
been considered in relation to complaints but that it may help the public in the way
they view. use and consider health services. It was felt that the complaints process
was not always the right thing for the public whereas more investment in
bereavement and psychological support would also assist., It was 'agreed to take
foward the link be￿een bereavement provision and complaints.,
10

hoalthwètch
Shropshire
A comrKJny fimiled by guorontee
Healthwatch Shropshire continues to use this report to evidence the need for a more
joined up and coordinated approach to managing and simplifying the process of
making a formal complaint across Shropshire. Telford & Wrekin Integrated Care
System.
Hearing from our communities
Over the past year, we have worked hard to make sure we hear from everyone
within our local area. We consider it important to reach out to the communities we
hear from less frequently to gather their feedback and make sure their voice is
heard. and seNices meet their needs.
This year we have reached different communities by:
Going to speak to people face-to-face. either in the community or at the
point of receiving services
Expanding our use of social media to engage on a range of issues, promote
local activities and raise awareness le.g. local and national campaigns)
Supporting Public Health to develop the Shropshire's Joint strategic Needs
Assessment of the current and future health and wellbeing needs of the local
population.
Advice and information
For example, this year we've helped people by..
Providing up-to-date information people can trust
Helping people access the services they need by signposting. e.g. NHS
dentistry
"I took up your suggestion and contacted the Dental Practice in Bridgnorth. They
responded very promptly: my daughter and I have appointments there next weekl
(Member of the publicl
"Thank you so much for your help. I have successfully registered today for NHS
treatment with the Dentist YOU suggested.. (Member of the public)
Supporting people to access the Independent Health Complaints Advocacy
Service we provide or signposting to their local service.
li

hoalthwètch
Shropshire
A compony limited by guoranlee
Volunteering and Enter and View
In 202>24 we were supported by 20 volunteers and Board members who gave
up102 days to make care better for our community. Thanks to their efforts in the
community, we're able to understand what is working and what needs improving.
Thls year our volunteers:
Completed eight Enter & View visits {e.g. care homes. hospital wardsl and
made 23 recommendations
Visited communities to promote their local Healthwatch and what we have
to offer
Collected experiences and supported their communities to share their views
Helped us to plan and cary out Enter and View visits to local services to help
them improve
Represented us a meetings and events across the Shropshire, Telford & Wrekin
Integrated Care System
Attended volunteer meetings and shared their views and suggestions on our
work and future activities
Completed internal and external training to support them in their role
The way we work
Involvement of volunteers and lay people In our govemance and declslon-maklng
Our Healthwatch Board consists of eight members (we can have up to 121 who work
on a voluntary basis to provide direction, oversight and scrutiny of our activities. They
meet in public and ensure that decisions about priority areas of work reflect the
concerns and interests of our diverse local community by drawing on information
from the four sub-committees IBusiness. Intelligence. Enter & View and Engagement
and Marketingl. All of our volunteers have the option to join one or more of the
committees and apply to be a member of the Board. Throughout 2023/24 the Board
met four times and made decisions on matters such as our work programme and
budget. It also has an important role in monitoring our performance.
Melhods and systems used across the year lo obtaln people's experfences
We use a wide range of approaches to ensure that as many people as possible
have the opportunity to provide us with insight about their experience of using
services. We are available by phone four-days a week and people can email us, use
the webform on our website and direct message us through social media. We
continue to promote our Freepost address. We ensure that the annual report is
made available to as many members of the public and partner organisations as
possible. We will publish it on our website and share it with people signed up to
receive our newsletter and via social media.
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Shropshire
A comwny limited by guoianlee
Responses to recommendations
All providers delivering services in Shropshire responded to our requests for
information or recommendations and these were added to our reports under the
section Service Provider / Commissioner Response. There were no issues or
recommendations escalated by us to the Healthwatch England Committee.
Taklng people's experfences lo declslon makers
We ensure that people who can make decisions about services hear about the
insight and experiences that have been shared with us. In our local authority area
for example we take information. reports and presentations to the Shropshire Health
and Wellbeing Board IHWBBI. Shropshire Health and Adult Sociol Care Scrutiny
Committee of Shropshire Council and the Joint Health Overview Scrutiny Committee
attended by elected members of Shropshire and Telford and Wrekin Councils.
We have an open invitation to take all of our reports to the Shropshire HWBB and
Shropshire Integrated Place Partnership Board IShlPPI of the Integrated Care System
IICSJ, as well as the ICS Quality and Performance Committee attended by all
provider organisations across health and social care.
Independent Health Complaints Advocacy Service (IHCAS)
Healthwatch Shropshire provided the Independent Health Complaints Advocacy
Service IIHCASI for Shropshire residents and those using Shropshire NHS services.
2023-24 saw a reduction in the number of people contact is for guidance and
support with making their complaint12022-23 122 people. 2023-24 97 people. We
provided l O people with an Advocate. helping them to put their complaints in
writing, supporting them to feel heard in complaints meetings, and chasing up
responses on their behalf.
13

hoalthwètch
Shropshire
A comtx]ny fimiled by guarantee
Financial review
a. Principal funding sources
Healthwatch Shropshire receives grant funding to deliver Healthwatch functions
1£144.192) and the Independent Health Complaints Advocacy Service {£17,808)
from Shropshire Council.
Due to widespread cuts in Healthwatch budgets nationally and the 25% cut in the
Healthwatch Shropshire budget when we were recommissioned in 2018 there is a
need for us to seek additional funding. including from the Local Authority. Shropshire,
Telford & Wrekin Integrated Care Board and Healthwatch England. This year there
was no additional funding available to us.
b. Reserves policy
It is good policy for a charity to hold a contingency reserve to protect the charity
from disruption to its charitable work and from insolvency. The Board has determined
that it will aim to hold 3 months core operating costs as a free reserve.
The reseNe policy is monitored and reviewed annually as part of the budget setting
process and when a significant event may trigger the need for a review.
At 31 st March 2024 the total free reserve of Healthwatch Shropshire was £66,146
(2022-23 was £61,980. 2021-22 was £88.084).
After making appropriate enquiries, the Board Members have a reasonable
expectation that the company has adequate resources to continue in operational
existence for the foreseeable future. For this reason they continue to adopt the
going concern basis in preparing the financial statements. Further details regarding
the adoption of the going concern basis can be found in the Accounting Policies.
c. Principal risks facing the charity
In December 2022 we were notified that our tender to continue providing both
Healthwatch and IHCAS services for the next three years was successful. The new
contract Istarting April 2023) offers only the same income as for the previous five
years. With the anticipated increases in the cost of living and staff salaries, the Board
decided on a range of back office economies that would be expected to enable
HWS to have adequate resources to maintain its range of services, and sufficient
reserves.
14

healthwètch
Shropshire
A CCKllF)ony limited by guorontee
Plans for next year
Over the next year, we will keep reaching out to every part of society, especially
people in the most deprived areas, so that those in power hear their views and
experiences.
We will also work together with partners and our local Integrated Care System to
help develop an NHS and social care culture where. at every level. staff strive to
listen and learn from patients to make care better.
Top three priorities for 2024-25
l . Inequalilies and their impact on access to services, experience and
outcomes (including rural inequality)
2. Carers and social care
3. 111 health prevention and raising cjwareness of conditions, and the range of
help and support available
structure, Governance and Management
. Constitution
Healthwatch Shropshire {HWS) is a charitable company limited by guarantee and
was set up and is governed by its Articles of Association, which established the
objects and powers of the charitable company.
Its registered charity number is l 151343 and its company number is 08415314.
Members of the charitable company are required to contribute an amount not
exceeding £1 to the assets of the charitable company in the event of its winding up.
The Board Members are the trustees of the chority and directors of the company
and have no beneficial interest in the charitable company.
b. Method of appointment or election of Board Members
Board Members. who are volunteers. are recruited with appropriate
acknowledgement for the need for diversity in membership, from the people of
Shropshire in an open and transparent process. Vacancies are advertised as widely
as possible.
All candidates for Board Membership are:
Sent a Board Recruitment Pack or sent the link to access it through our
website and complete their application online.
Invited to speak to the Chief Officer and/or Chair of the Board prior to
interview. This is to ensure that any new Board Members fully understand the
15

healthwètch
Shropshire
A company limited by guaianlee
responsibilities that are being taken on and have an insight into the work of
Healthwatch Shropshire IHWS).
Invited lo a formal interview with the Chair or Vice Chair of the Board.
another Board member and the Chief Off icer.
Invited to attend a Board meeting as an observer to gain further insight.
Board Members are elected for a period of three years.
All potential candidates to become Board Members must:
live in Shropshire, OR
work forlrepresent a voluntary or community group in Shropshire. OR
be registered with a GP Practice in Shropshire.
I'BY 'Shropshire' we mean the area covered by Shropshire Council)
c. Policies adopted for the induction and tralnlng of Board Members
New Board Members are:
Invited to spend some time with the staff team and the Chair and are given
key documents about HWS. e.g. policies.
Asked about their induction and training needs and can attend training
provided through the Healthwatch Ne￿Ork and Shropshire Council's Joint
Training. Board members are encouraged to go out with Community
Engagement and other officers to leam at first hand about the work we do.
Board Members have adopted a process of appraisal of individual Board Members
on an annual basis and regularly review the structure and effectivene55 of the Board
and its Committees.
d. Organisational structure and decision making
The governance of the charity is the responsibility of the Board Members. They are
lay people and volunteers who are elected and co-opted under the terms of the
Articles of Association. The maximum number of Board Members is 12. At the end of
the year in March 2024 the Board comprised eight members.
All members have equal voting rights. A Decision-making policy is available through
the website, www.healthwatchshro
shire.co.uk The relevant decisions are included
in Board meeting minutes and published on the web site.
There are four hybrid Board meetings in public during the year. Any members of the
public who wanted to observe these meetings were asked to contact Healthwatch
Shropshire to request the MS Teams link due to the limited space in our meeting
room.
There are four Committees of the Board, each with its own Terms of Reference, to
which the Board has delegated some of its responsibilities to enable the business of
HWS to be delivered in a timely manner but the Board remains accountable. The
Committees are:
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tch
Shropshire
A compony liniled by guoronlee
Business
Enter & View
Intelligence
Engagement and Marketing
Board Members are required to complete a 'Declaration of Interest, form and
declare any conflicts of interest at the beginning of Board and Sub-committee
meetings.
The staff complement at the end of the year was four (3 WTE), a reduction from
seven {4.7 WTEI for 2022-23.
The Chief Officer is responsible for:
Ensuring that the charity delivers the services specified in the contract with
Shropshire Council and that key performance indicators are met
The day-to-day operational management of the charity, supervision of the
staff team and encouraging and supporting staff to continue to develop
their skills and working practices in line with good practice lincluding
responding to requests for training within budget constraintsl.
At year end Healthwatch Shropshire {HWS) had a team of 20 volunteers (including
Board Members) to support its work programme. The volunteer roles are:
Enter & View Authorised Representative (131- conduct and report on Enter &
View visits
Engagement Volunteers13) - help to raise awareness of HWS in their
communities throughout Shropshire including representing HWS at information
stands at locations across the county
Volunteers are invited to join Committees of the Board and encouraged to consider
what skills and insight they could bring if they joined the Board.
There are many people of Shropshire who are interested in the work of Healthwatch
Shropshire IHWSI and appreciate receiving our newsletters and social media posts
but do not wish to be actively involved as volunteers. At the end of March 2024 477
people and organisations were signed up to receive our email newsletter and 3.833
followed us on our various social media platforms.
e. Risk management
Healthwatch Shropshire has a Risk Management Matrix to enable it to identify and
manage effectively the external risks faced by the charity. Annual reviews take
place involving Board Members and staff and the Matrix is updated for Business
Committee and Board meetings when necessary.
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f. Related parties
In so far as it is complementary to the organisation's objectives, Healthwatch
Shropshire is guided by local and national priorities. We continue to base our
priorities on those of:
Healthwatch England
Shropshire's Health and Wellbeing Board
Shropshire Council and Public Health
NHS Shropshire, Telford & Wrekin
Shropshire. Telford & Wrekin Integrated Care System {ICSI.
This ensures that the comments we receive from the public and the reports we
publish can have a direct impact on the improvement work being undertaken
across the ICS.
g. Healthwatch Trademark Llcence Agreement
We can confirm that Healthwatch Shropshire has signed and returned to
Healthwatch England the Healthwatch Trademark agreement (which covers the
logo and the Healthwatch brand) and that we are using this trademark when
undertaking work on our statutory Activities as covered by the licence agreement.
Responsibilities of the Board of Trustees
Company law requires the Board of Trustees to prepare financial statements for
each financial year which give a true and fair view of the state of the affairs of the
charitable company as at the balance sheet date and of its incoming resources
and application of resources. including income and expenditure, for the financial
year.
The Board of Trustees is responsible for maintaining proper accounting records which
disclose with reasonable accuracy at any time the financial position of the
charitable company and to enable them to ensure that the financial statements
comply with the Companies Act 1985. Board of Trustees is also responsible for
safeguarding the assets of the charitoble company and hence for taking
reasonable steps for the prevention and detection of fraud and other irregularities.
Independent Examiners
The Hollies Bookkeeping Services were appointed during the year as Independent
Examiners for Healthwatch Shropshire.
The Board of Trustees confirm that the annual report and financial statements of the
company comply with the current statutory requirements. the requirements of the
company's governing document and the provisions of the Statement of
Recommended Practice {SORP), applicable to charities preparing their accounts in
18

healthwètch
Shtopshire
A cc4npany limited by guaronlee
accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland IFRS 102) (effective I st January 20151 as amended by Updated
Bulletin l {effective l st January 2015).
Since the charitable company qualifies as small under section 383. the strategic
report required of medium and large companies under The Companies Act 2Crf)6
(strategic Report and Directors Report) Regulations 2013 is not required.
Declarations
The Board of Trustees declare that they have approved the report above.
Signed on behalf of the Board
Signaturels)
xJEA*.
Full name{s)
Position
Date
Vanessa Barrett
Chair
19th December 2024
19

HE HOLLIES
KEEPING SERVICES
B￿kkeePIng . Accounting . Payroll . VAT
Inde
endent Examinerfs Re
For the
ort to the Trustees of Healthwatch Shro
ear ended 31st March 2024
shire
I report on the accounts for the year ended 31" March 2024 which are set out on the following pages.
Respertive responsibilities of the Trustees and Independent Examiner
The charivs trustees are responsible forthe preparation of the accounts. The chariws trustees consider
that an audit is not required for this year under Section 144 of the Charities Act 2011 (the Charitie5 Act) that
an independent examination is needed.
It is my responsibility
to examine the accounts under section 145 of the Charities Act
to follow the procedures laid down in the General Directions given by the Charity Comrni55ion
(under section 14515){b) of the Charities Act, and
to state whether particular matters have come to my attention.
Basls of Independent Examlnerfs Statement
My examination was carried out in accordance with the General D1￿ctionS given by the Charity Commission.
An examination includes a review of the accounting records kept by the charity and a comparison of the
accounts presented with those records. It also includes consideration of any unusual items or disclosures in
the accounts and seeking explanations from the trustees concerning any such matters. The procedures
undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion
is given as to whether the accounts present a "true and fairf, view and the report is limited to those Matters
set out in the statement below.
Independent Examinerfs 5taternent
In connection with my examination, no material matters have come to my attention, other than that
disclosed on the following page, which gives me cause to believe that in any material respect:
accounting records were not kept in accordance with section 130 of the Charities Act or
the accounts do not accord with the accounting records
I have come across no other matters in connection with the examination to which attention should be drawn
in order to enable a proper understanding of the accounts to be reached.
Julie Williams MIC8 PM.Dip
th
17 December 2024
01743 790086
e.. info@holliesbookkeeping.co.uk
t www.holliesbookkeeping.co.uk
Suite 6 . Bennetts Business Centre
The Old Bakery Main Road . Pontesbury , Shropshire
SY5 ORR
24
VATR N..2

healthwètch
Shropshire
A company limiled by guarantee
HEALTHWATCH SHROPSHIRE
STATEMENT OF FINANCIALACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2024
Unrestricted
Funds
Restricted
Funds
2024
Total
Funds
2023
Total
Funds
INCOMEAND
ENDOWMENTS from
Charitable Activities
General Funds
Notes
162.000
162.000
165,679
EXPENDITURE ON
Charitable Activities
General funds
157 834
157834
194 993
NET INCOME I
EXPENDITURE
5.260
5,260
(29,314)
RECONCILIATION OF
FUNDS
Total funds brought
forward
TOTAL FUNDS
CARRIED FORWARD
CONTINUING OPERATIONS
All income and expenditure has arisen frorn continuirb3 activities.
21

healthwètch
Shropshire
A comr)ony fimiled by guoronlee
HEALTHWATCH SHROPSHIRE
REGISTERED NUMBER: 08415314
STATEMENT OF FINANCIAL POSITION
31ST MARCH 2024
2024
2023
CURRENT ASSETS
Debtors and prepayments
Cash at bank and in hand
Notes
2,057
16,318
76.338
74,418
CURRENT LIABILITIES
CREDITORS
Amounts falling due within one year
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT
LIABILITIES
67 240 61980
NET ASSETS
FUNDS
Unrestricted Funds
Restricted Funds
TOTAL FUNDS
11
The charitable company is entitled to exemption from audit under Section 477 of the Companies Act
2006 for the year ended 31 * March 2024.
The members have not required the company to obtain an audit of its financial statements for the year
ended 31 St March 2024 in accordance with Section 476 of the Companies Act 2006.
The Trustees acknowledge their responsibilities for
{a) ensuring that the charitable company keeps accounting records that comply with Sections
386 and 387 of the Companies Act 2006 and
(b) preparing financial statements which give a true and fair view of the stste of affairs of the
charitable company as at the end of each financial year and of its surplus or deficit for each
financial year in accordan￿ with the requirements of Sections 394 and 395 and which
otherwise comply with the requirements of the Companies Act 2006 relating to financial
statements. so far as applicable to the charitable company.
These financial statements have been prepared in accordance with the provisions applicable to
charitable companies subject to the small companies regime.
The financial statements were approved by the Board of Trustees and authorised for issue on
14 November 2024 and were signed on tts behaff by:
Ms V J Barrett - Trustee
22

healthwètch
Shropshire
A company limiled by guoranlee
HEALTHWATCH SHROPSHIRE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31ST MARCH 2024
1. ACCOUNTING POLICIES
Basis of preparlng the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS
102, have been prepared with the Charities SORP (FRS 102) 'Accounling and Reporting by
Charities.. Statement of Recommended Practice applicable to charities preparing their accounts
in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland
(FRS 102) (effective 1st January 2019),. Financial Reporting Standard 102 'The Financial
Reporting Standard applicable in the UK and Republic of Ireland. and the Companies Act 2006.
The financial statements have been prepared under the historical cost convention.
Financial Reportlng Standard 102- reduced disclosure exemptions
The charitsble company has taken advantage of the following disclosure exemptions in preparing
these financial statements. as permitted by FRS 102 The Financial Reporting Standard
applicable in the UK and Republic of Ireland..,
the requirements of Section 7 Statement of Cash Flows;
the requirement of paragraph 3.17(d)-
the requirements of paragraphs 11.42, 11.44. 11.45. 11.47. 11.48(a){iii), 11.48{a)(iv}. 11 .48(b)
and 11.48(c)',
the requirements of paragraphs 12.26. 12.27. 12.29(a), 12.29(b) and 12.29A.,
the requirement of paragraph 33.7.
Income
l income is recognised in the Statement of Financial Activities once the charity has entitlement
to the funds. it is probable that the income will be received and the amount can be measured
reliably.
Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation
committing the charity to that expenditure. it is probable that a transfer of economic benefits will
be required in settlement and the amount of the obligation can be measured reliably. Expenditure
is accounted for on an accruals basis and has been dassffied under headings that aggregate all
cost related to the category. Where costs cannot be directly attributed to particular headings they
have been allocated to activities on a basis consistent with the use of resources.
Taxatlon
The charity is exempt from corporation tax on its charitable activities.
Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of
the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the
charity. Restrictions arise when specified by the donor or when fijnds are raised for particular
restricted purposes.
Further explanation of the nature and purpose of each fund is included in the notes to the financial
statements.
Pension costs and other post-retirement benefits
The charitable company operates a defined contribution pension scheme. Contributions payable
23

healthwètch
Shtopshire
A compony limited by guoronlee
to the charitable company's pension scheme are charged to the Statement of Financial Activities
in the period to which they relate.
Debtors
Trade and other debtors are recognised at the settlement amount after any trade discount
offered. Prepayments are valued at the amount prepaid net of any trade discounts due.
Cash at bank and In hand
Cash at bank and in hand includes cash and short-term highly liquid investments with a short
maturity of three months or less from the date of acquisition or opening of the deposit or similar
account.
Financlal Instruments
The charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and
subsequently measured at their settlement value.
2. INCOME FROM CHARITABLE ACTIVITIES
2024
General
Funds
2023
General
Funds
Local authority grants
Other public sector grants
162,000
162,000
3.679
165,679
162,000
3. CHARITABLE ACTIVITIES COSTS
Direct
Costs {see
note 4)
Support
Costs
Totals
General funds
142,695
14,045
156,740
4. DIRECT COSTS OF CHARITABLE ACTIVITIES
2024
2023
Staff Costs
Travel, recruitment. training
Professional, Legal and Other
Volunteer Costs
Premises Related Costs
Advertising and Marketing
Administration / IT l Equipment
115.483
2.644
2.729
621
14,219
1,984
5,015
142,695
143,264
2,752
4,292
796
12,899
2,937
4,786
171,726
24

healthwètch
Shropshire
A comwny fimiled by guoranlee
5. TRUSTEES, REMUNERATION AND BENEFITS
There were no trustees, remuneration or other benefits for the year ended 31 St March 2024 nor for the
year ended 31 St March 2023.
Trustees, expenses
During the year 5 Trustees (2023.. 5} received reimbursement of expenses amounting to £1,060.
(2023.. £577)
6. STAFF COSTS
2024
2023
Wages and salaries
Social security costs
Other pension costs
107,149
3,612
4,722
115,483
133,662
4,196
5,406
143,264
The average monthly number of employees during the year was as follows:
2024
2023
General
No employee received remuneration amounting to more than £60.000 in either year.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
Funds
Restricted
Funds
Total
Funds
INCOME AND ENDOWMENTS from
Charitable activities
General Funds
162,000
162,000
EXPENDITURE on
Charitable activities
General Funds
NET INCOME I {EXPENDITURE)
5,260
5,260
RECONCILIATION OF FUNDS
Total funds brought forward
TOTAL FUNDS CARRIED FORWARD
25

healthwètch
Shtopshire
A company limited by guoranlee
DEBTORS
2024
2023
Amounts falling due within one year.
Trade Debtors
Prepayments
13,500
1,057
15.318
Amounts falling due after more than on•
year:
Other debtors
Aggregate amounts
CREDITORS.. AMOUNTS FALLING DUE WITHIN ONEYEAR
2024
2023
Trade creditors
Social security and other taxes
Accruals and deferred income
2,521
2,956
6.706
2,987
10.
ANALYSIS OF NET ASSETS BETWEEN FUNDS
Unrestricted
Funds
Restricted
Funds
2024
Total
Funds
2023
Total
Funds
Current Assets
Current Liabilities
76,338
76,338
74.418
26

hoalthwètch
Shropshire
A ccmnpony fimiled by guoronlee
HEALTHWATCH SHROPSHIRE
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31ST MARCH 2024
11.
MOVEMENT IN FUNDS
At
1.4.23
Net
Movement
In funds
At
31.3.24
Unrestricted funds
Unrestrided
61.980
5.260
67.240
Restricted Funds
Restricted
TOTAL FUNDS
61.980
5.260
67,240
Net movement in funds. included in the above are as follows:
Incoming
Resources
Resources
Expended
Movement
In Funds
Unrestricted Funds
Unrestricled
Restricted Funds
Total Funds
162.000
(156.740)
5,260
162,000
1 $6,740
5,260
Comparatives for movement in funds
Incomlng
Resources
Resources
Expended
Movement
In Funds
Unrestricted funds
Unrestricted
Restricted Funds
Help2Change Shropshire Healthy Ltving
Shaping Places for Healthier Lives
Total Restricted
165,679
(191,783)
(26,104)
{3,117)
93
3,210
(3,117)
93
3,210
TOTAL FUNDS
191,993
29,314
12.
EMPLOYEE BENEFIT OBLIGATIONS
During the year end charitable company paid pension contributions of £4,722 {2023: £5,406). There
were contributions payable at the year end of £1.314 (2023: £1,075)
13.
RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 St March 2024.
27

healthwètch
Shropshire
A C￿panY limited by guoranlee
HEALTHWATCH SHROPSHIRE
DETAILED STATEMENT OF FINANCIALACTIVITIES
FOR THE YEAR ENDED 31ST MARCH 2024
2024
2023
INCOME AND ENDOWMENTS
Charitable activities
Local authority grants
other public sector grants
162,000
162,000
3,679
165.679
165,679
Total Incoming Resources
162,000
EXPENDITURE
Charitable Activities
Salaries and National Insurance
Pension costs
Insurance
Telephone and Broadband
Postage
Marketing and Publicity
Travel and Subsistence
Volunteer & Trustee expenses
Recruitment (including DBS)
Training & development
Consultancy
Publications I subscriptions
Venue Hire and Events
Printing and Stationery
Equipment
Website & soflware
Office rent
Premises costs
110,761
4.722
1,540
1,094
137,858
5,406
1,222
1,074
514
1.568
2,221
796
99
432
3,070
91
1,369
902
1,233
2,046
6,898
4,927
171,726
1,984
2,384
621
133
127
5,091
58
445
97
73
8,865
4.260
142,695
Other
Sundries
Financial administration
Independent Examination Fee
Trustees, expenses
Trustee Indemnity Insurance
64
13,096
5,197
15,929
1,260
577
304
23,267
194,993
578
307
14,045
156.740
Total Resources expended
Net Income l (Expenditure)
5.260
29,314
This page does not form part of the statutory financial ststement
28