2021-03-31-accounts - People Matter Iw

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

People Matter IW Executive Report

November 2021

Charity Number: 1150937

Company Number: 7805451

PARES - CQC Rated Good ISO 9001:2015 Certificated

Address: 1 and 2 Bernard Way, Newport, Isle of Wight, PO30 5YL Telephone: 01983 241494 Website: www.peoplematteriw.org

People Matter IW is the Island’s User Led Organisation. People Matter IW is here to support the Island’s community in having a voice and to ensure that they are heard when there may be planned changes to services that they are provided with. This collating of Service Users’ views is varied to ensure that there is opportunity for all members to get their concerns and voices heard.

As a User Led organisation People Matter IW is managed by a board of Directors and Trustees all of whom are either Service Users or Carers or have their own disability. This is a major requirement of the ‘21 ULO design criteria’.

Directors of People Matter IW:

John Roberts

John Phillips

Jane Lambert

Rodger Gray

Irene Burkett

Manager’s Report

I am delighted to say that People Matter IW has, in the last year, continued to grow and develop despite, as we all know, a continued pandemic and us all having to change our lives to adapt to working in a different way both for now and in to the future. As a staff team we have all helped to protect each other, our loved ones and the people we work for and with and represent. We continue to have continued additional safety measures in place to enable us to continue as best we can.

People Matter IW have the following as our shared values:

People Matter IW: We listen, you decide

Led by you the users of local services
Helps you to obtain person centred services to keep your independence
A caring professional organisation working to national quality standards for you
Providing you with relevant, unbiased easy to understand information, guidance and support
We provide your link to making sure that service users voices are heard where decisions are made

I am proud that, with the support of our Directors and the fantastic staff team, all of whom understand and believe in supporting people with support needs within our community, People Matter IW are the key local organisation in ensuring the users of services are listened to. We have this year an additional Director and are delighted to welcome Irene into the People Matter IW team. Her knowledge, especially around employment law, has helped the team throughout the year and we thank her for that.

We have been successful in supporting consultations led by the Isle of Wight Council ensuring that the user voice is involved at every stage of the process. We also aim to ensure that all organisations will work coproductively in the future to help make the Isle of Wight a better place to live.

Earlier in the year we were successful in being awarded funding for People Matter IW being the Census Support Service for the Island. This involved staff being trained to a high standard for the Office of National Statistics. We were kept on our toes and were very busy. This is testament to People Matter IW working with others involved in the Census and getting the marketing right so that people knew where to access support. We thank all staff who went the extra mile to provide this service on top of their daily duties. We have also received funding from the Baily Thomas Foundation for one year. This will enable us to provide an additional member of staff to support the Learning Disability Partnership Group and give people, with a learning disability, who use services, a bigger say in what happens.

We are looking forward to another productive year supporting people who need a voice.

Finance Report

Income for 2020 – 2021 - £474385.00

Expenditure 2020 – 2021 – £428794.00

Full accounts for viewing are on the Companies House and Charity Commission Website.

Terri Baker – Manager – People Matter IW

Groups and Membership report

People Matter IW is a membership organisation with over 240 individual members. We presently work with a number of mainly user-led groups for a wide range of lsland residents with differing support needs. Most of the Groups traditionally operate in a similar fashion as People Matter IW actively promotes self-advocacy, peer advocacy and group advocacy although Covid-19 had a negative impact on our face-to-face meetings during much of 2020 and most of 2021. Despite this we have managed to regularly stay in touch with all of our members, mainly via e mail or by phone and also, most importantly, by posting information out to all of those who do not use a computer.

The various forums we work with include groups for people with Learning Disabilities, Autistic Spectrum Disorders, Older People, Carers, Long Term Conditions and Parents Voice IW. Under normal circumstances this involves a variety of People Matter IW staff and volunteers in about 100 meetings a year across the full range of groups. In a number of instances, we would normally provide a comprehensive and professional administrative support, follow-up and minute taking service also chasing-up and dealing with various ‘action points’ between meetings. During the various lockdowns we dealt with all such issues, as best we could, but now, fortunately, we are able to engage with our Groups and provide that much sought after personal, one-to-one contact.

We are always looking to see how we might help either existing groups or new groups and are keen to hold discussions with other user-led groups which we may be able to assist in the future. In previous years we have also hosted one-off ‘focus groups’ or ‘task and finish’ groups, on behalf of other organisations, such as the Isle of Wight Council or Isle of Wight Clinical Commissioning Group, for specific projects or purposes. These have always been well received by the members and

will, again, in the future, remain worthwhile avenues of ideas sharing, consultation and co-production.

Social Care and Health professionals are always invited along to most of our user group meetings, when they occur, where they can be held to account, in person, by our members and, most importantly, the people who use the services. The various professionals assist, where possible, with providing information and guidance on behalf of the council and the local NHS and CCG and the members are grateful for their continued presence.

Two-way communication has been maintained, despite Covid-19, and the professionals have been a good and ongoing source of information for our members.

As an organisation, we are mindful that, because of all the changes introduced over recent years, both nationally and locally, in the provision of both health care and social care, there is a real need for much more involvement from the people who use the services. People must be more fully consulted as they have a right to a direct say in any and all changes in service delivery that may affect them both as groups and as individuals. “Nothing about me without Me” is a wonderful motto and People Matter IW continue to embrace and assist this process known as ‘Person Centred’.

Graham Drudge, Membership, Quality and Communications Officer

Quality Assurance and ISO 9001:2015

ISO 9001 sets out very detailed criteria for a quality management system. It can be used by any organisation, large or small, regardless of its field of activity. It is important to note that ISO 9001 is a globally recognised standard. This

standard is based on several quality management principles including a strong customer focus, the motivation and implication of top

management, the process approach and continual improvement. Using ISO 9001:2015 helps People Matter IW to ensure all of our customers get a consistently good, high quality service.

The Board of Directors of People Matter IW, our Charity Trustees, made the decision to work towards external certification, through the ISO 9001 standard, when the organisation was originally formed in 2011. From that time onwards, as a team of Directors and staff, we have worked very hard on our quality assurance and management systems,

within People Matter IW as an organisation and, particularly, The Independent Living Centre, the higher profile, public facing element of our business. This has involved both volunteers and all the staff in constantly refining our many processes and procedures. Due to the nature of what we do this type of work continues to this day and has also been amplified due to the Covid-19 pandemic over the last 20 months or so.

On the 27[th] November 2015 People Matter IW and The Independent Living Centre attained certification as an ISO 9001:2008 certificated charity and company. It was pointed out to us that this award was recognition of the dedication and the professionalism demonstrated by our Directors, Management, staff and volunteers and, we all feel it marked a coming of age for People Matter IW as an organisation.

Over time, and in order to retain our Certification, we had to fully transition to the more modern ISO 9001:2015 standard. We underwent our first, full external audit, to this standard, in September 2018. The transition work demanded a complete rewrite of our Quality Management Systems manual and reviews of all our processes and, for the first time, introduced a requirement to consider the context of the organisation and the requirements of all of our interested parties. Everything we do needs to be regularly reviewed and internally audited. This is now a regular and ongoing exercise built in to the way we work, think and operate as a business and charity.

Since August 2015, People Matter IW have been externally audited, under ISO 9001, on seven separate occasions.

Our most recent Full, Recertification Audit took place on Wednesday 1[st] and Thursday the 2[nd] September 2021. I am glad to be able to report positive news and confirm that we have once more gained ISO 9001:2015 certification up until September 2022.

Graham Drudge, Membership, Quality and Communications Officer and ISO 9001:2015 QA Lead

- Safe Places Scheme People Matter IW, Inclusion Outright and Healthwatch IW

Since Jane Hughes, from ‘Making Connections’, took over the coordination of Safe Places IW at the end of June 2020, our aim was to re-engage with existing locations, increase locations and raise awareness about the scheme. Over lockdown our location numbers dropped due to location closures. Unfortunately, some of these venues have remained closed or are now not open to the public.

This year we have added new locations to our listings. This brings our active locations to a total of 32. We have also designed an Island Website and Facebook page and continue to promote Safe Places IW. All locations receive a welcome letter, link to the information pack on the website, 2 Safe Place window stickers, badges and leaflets. In the last few months we have been sending out Safe Places cards and leaflets to new service users to raise awareness of Safe Places on the Isle of Wight. We have visited all Safe Place locations on the Island in order to meet and greet as well as to check they understand how to operate and to provide new window stickers etc. A group of service users from John’s Club will also be undertaking some ‘mystery shopper’ visits shortly.

This financial support has now finished but we are regularly applying for funding to allow it to continue.

Autism Inclusion Matters and Sensory Library

AIM has expanded dramatically over the last year. During that growth we have held on to our core identity and leadership as an entirely Autistic Peoples Organisation. We have kept to our aims and values and reflect regularly on our purpose to ensure that we continue in the right direction. We have 4 autistic members of staff, 2 autistic youth volunteers and are in the recruitment process for more volunteers.

Social and support groups

This year we have received funding from the Children’s CCG to run family support groups. These groups are Peer led, meaning that we can provide support to autistic young people, from an autistic perspective, and guidance to their families and Carers. The groups are split between 4-11 years and 11-17 years. The 4–11 years group is often fully booked. The 11-17 year is not so well attended, and we have recently changed the time following feedback which we hope will allow more young people to attend. 84 individuals have attended the 4–11 years group and, since April, 42 people have attended the 11-17 group. On the request of members of AIM we have also received funding for a ‘Short Breaks’ Dungeons and Dragons group for 13–19-year-olds. The group is for 4-6 people and runs once a week. This has mostly been fully booked since starting in the beginning of October. We run a Women and Girls Neurodiverse group every 4 weeks. In this group autistic women and girls can bring family members with them. This is a very popular group which was originally created using funding from the Tampon Tax and has been carried forward due to its success. Our Monday Adult support and Social group restarted on November 1[st] and is fully booked. We run other small groups based on what people want to do, including ‘Zoom’ groups.

Autism Partnership Board

This Partnership Board is organised and run by Autistic people with additional support from People Matter IW. We currently have 4 autistic people who are core members and are currently recruiting more. We have continued to meet over ‘Teams’ during lockdown and are working on the refresh of the Autism Strategy.

Sensory Library

The Sensory Library continues to be a very popular and highly praised service. We now make a portion of our loans out of the support groups, and continue to provide other loans via virtual appointment, then delivery and collection. We have made 34 loans since April 2021.

Flexible Peer Support

We have been able to provide a number of 1:1 and small group sessions, as well as additional support to our social and support groups through a grant from HIWCF. Funding ends in November 2021.

Other Projects

AIM is currently involved in a number of other projects as “experts by experience”. We are providing training and advice and consulting with many organisations. We are currently struggling to keep up with demand. We have just become a local fundraising partner with the Co-

op. You can help us by choosing us as your cause when shopping at the Co-op. https://membership.coop.co.uk/causes/59896

Claire Collins, AIM Co-ordinator

The People Matter IW Independent Living Centre

The Independent Living Centre (ILC) is located on Riverway in Newport. ILC staff offer advice to individuals enabling them to maximise their independence & improve their health & well-being and we support people to maintain their mobility & independence. Staff assist people to find & choose equipment, technology and aids & adaptations to help them live independently and in a safe environment. Staff ensure that Island residents are as well informed as possible about the ILC by publicising what we do when attending external events.

We have an open-door Policy; but we acknowledge that people get a better overall experience when they book to see a member of ILC staff for an Independent Living Skills Assessment (ILSA) during which clients are advised on where they can source equipment.

To book an ILSA appointment please call 01983 241494

From 1[st] October 2020 to the 30[th] September 2021 5648 people contacted PMIW. On average either by face to face, email, telephone call or letter engaged with 109 people per week.

We are always looking for ways to maximise our income and we have calculated the Social Value of each Independent Living Skills Assessment to be £9.70. This equates to nearly a 10-fold return on every pound invested.

The ILC is open from 10.00 till 16.00 hrs Monday to Thursday & closed on a Friday. However, there is a phone service provided on Fridays from 10.00-13.00

We closed the doors of the ILC on the 25[th] March 2020 and PMIW staff then worked from home. Initially some admin’ staff were furloughed for a while. We remodelled the way in which we worked, offering Independent Living Skills assessments over the phone, via email and posted materials to help to support clients who found themselves in a situation they had never experienced before.

We wrote risk assessments, rewrote our policies and processes, sometimes producing three versions of the same flow chart to demonstrate how we could be flexible in our approach and continue to offer a service to clients, especially those who were isolated, frightened and in need of support. This we did by using the telephone and

internet. A challenging time. We are now using version 21 of returning to using the ILC plan. Each time there has been a change in advice from the Government around safe working practice we have updated the plan. Throughout, all staff have been involved and consulted.

Cathy Hayes – ILC Manager and ILSA, Sophie Reynolds – Administrator/Receptionist, Rebekah Brittan – Administrator and Trainee ILSA

People Matter IW Advocacy

PMIW Advocacy provides support to individuals by taking positive action to help people get their voice heard and to say what they want to say.

Advocacy helps to secure people’s rights, to represent their interests and views and help people to get the type of services they need.

PMIW Advocacy was originally started up on a small grant from the improved Better Care Fund. This funded two PMIW staff - Cathy Hayes and Graham Drudge - to be trained as Advocates under the Care Act 2014. The funding is no longer available to provide Advocacy for free; however, the service has continued and is now chargeable. People can be sent an Advocacy self-referral form via email to complete online or if they prefer a paper copy by ringing the ILC on 01983 241494.

Issue based Advocacy can be provided if the person referred fits the service criteria. If someone is unsure as to whether they would satisfy the criteria Cathy and Graham are always happy to discuss any potential referral with a client.

We have been working in partnership with the South West Advocacy Network (SWAN) supporting clients who require Care Act Advocacy. At present we are working with two clients who require Advocacy support.

Cathy Hayes and Graham Drudge – PMIW Advocates

Personal Assistant Recruitment and Employment Service (PARES)

2021 feels like it has been a year of sorting out and progression for PARES. Once the Covid restrictions allowed we moved forwards with a plan to get our paperwork into digital formats to make processes easier for us, PMIW staff, external partners and agencies using the same system. Working from

home proved that we do not need much paperwork at all for the service to run efficiently. We have embraced Zoom and Teams meetings as a normal method of meeting, although it has been lovely to be able to talk to people face to face again when appropriate.

Following the lockdowns and restrictions the PA’s on furlough returned to work as soon as it was viable. Some hours changed as a result of clients revaluating their needs and support requirements, but we still have many of our original client base. Our PA’s have made sure our clients have been reassured and supported and, as always, have gone above and beyond to ensure their safety and welfare.

One of the biggest challenges this year has been the regular Lateral Flow and PCR testing for PARES staff. Testing is three times weekly with results being recorded by PARES. We have weekly check ins from Adult Social Care to report any cases and update on any help that may be needed. The national Capacity Tracker is updated daily with any reported cases of Covid along with Covid and flu vaccination take up. All PARES staff have had the Covid vaccinations with those in the most eligible groups starting to take the booster. We continue to monitor the correct use of PPE and infection prevention and control measures. The cases of Covid for PARES continue to remain low. This is a testament to the PA’s who continue to follow the procedures put in place to protect their clients and themselves.

Training continues to be a been a priority and after only being able to access online training for over a year we now have all practical, face-toface training such as First Aid, Moving and Handling and Medication in Care booked for the months ahead.

As we know the care sector in general is struggling to recruit at present and this has a knock-on effect in sourcing care and support locally and nationally. PARES has a pretty constant stream of new people wanting to use the service but not always enough PA’s to fill the positions. Early in 2022 we are looking to invest time, as a team, in advertising and networking aimed at recruitment.

Advertising continues through the normal routes e.g. directly to PA’s, website and Job Search and Facebook. We have added new policies and updates to existing policies. Additional competency checks, and risk assessments were introduced to ensure standards are consistently met.

New procedures for CQC inspections have been communicated and we receive monthly emails updates to show they are monitoring us.

In the month September to October we provided 675 hours of support to our service users (which is a 39% increase on the same time last year). Support packages range from 2-25 hours weekly. Breakdown of funding sources:

6x Personal Budget – local Authority

2 x Continuing Healthcare Budget

6 x Self-Funding

1 x Another source

Some clients use a combination of sources

As always, our PARES PA’s have shown commitment, flexibility and the ability to adapt to changing times, with their clients, to ensure that their life choices, wellbeing and safety are at the top of the list. A big thank you to all of them.

Carla Evemy – PARES Officer and Alex Crilly – PARES Administrator

Support for Parents Voice IW

Parents Voice IW have had a productive year so far and are getting increasingly busy and involved in lots of projects as the community opens up again. There is still work to do to get back to Pre-Covid levels and we are gently encouraging people to come and join us for coffee mornings and outside meetings.

We have successfully applied to the Charity Commission and are now a registered charity. In the next couple of years, we hope, this means we have more funding opportunities and can broaden our reach to parent carers across the island.

The Hampshire and Isle of Wight CCG have found some funding for us and we are working more closely than ever with Catherine Barnard and her team who are ensuring that service users, parent carers and young people are at the heart of all the new initiatives they are developing. We are really pleased with how our involvement is valued and this shows a real improvement to past years.

We are working closely with the Islands SEN team who have also had some changes to processes around EHCP’s. Again, Parents Voice IW were included in the discussions and developments of these changes and they appear to have been a success. There is now an EHCP Hub,

an online system for applying for and going through the process of getting an EHCP (Education Health and Care Plan).

We will be having a Christmas party for the children this year where we will officially announce that we are now a charity. We are feeling really enthused by all the work that we are being given and the conversations that we are being invited to have.

Joanne Lawlor – Parents Voice IW Participation Co-ordinator – Team Around the Person TAP

The TAP team receive referrals from The Help Through Crisis team and are for those clients, with a physical or mental health issue, who have found themselves in a crisis situation, causing food / fuel poverty. As part of the criteria, the applicants referred to TAP, should not have other support that may duplicate TAP.

TAP assists those clients to address immediate issues, to prevent further deterioration of their situation. TAP also coordinates other services that a client has been referred to. We also refer to other services, should the client agree. We enable them to navigate complex systems and processes more effectively.

The TAP team have managed to continue assisting throughout the lockdown of Covid 19. I think it surprised us how much can be done, and how much has been achieved by remote working. At this time the majority of clients were supported via telephone contact, text, email and letters. Obviously, there were those that required face to face contact and this was achieved, adhering to Covid restrictions.

We now receive referrals from applicants that have previously led a comfortable lifestyle, but loss of job, in some cases, loss of home, price increases to food and fuel, have resulted in these people requiring assistance. Some have never been in this position previously, so have no knowledge of Welfare Benefit entitlement and how to apply and also, no knowledge of other organisations that can assist. Most find the systems completely overwhelming and confusing.

The number of referrals vary. Each referral though generally has multiple issues to address and so clients are usually assisted for some time.

The majority of applicants have financial issues including debt.

We do our best to maximise income by undertaking Welfare Benefit checks. Some meet the criteria to apply for Personal Independence Payment or similar and limited capability for work through Universal Credit. If successful, it can boost income and enable client to manage their income and expenditure. Unfortunately, both of these applications take, anything from 5 months plus, to achieve outcome, so it is not a quick fix.

We also address other areas of their lives that they may wish to improve. We refer to appropriate organisations, for example, mental health services, primary and secondary health services. These, too, also have very long waiting times.

To illustrate TAP involvement, here is an example:

I am assisting single person in private rented accommodation, he has work related back injury, no longer able to work.
Client has no IT experience/ knowledge and has difficulty with application forms etc, due to being dyslexic.
Is in receipt of UC including some housing costs. He has historic debts for IW Council, which is deducted from Universal Credits, also advance payments are being deducted. Although these deductions have been challenged and some reduced, significant amount is still deducted.
Client also has travel costs to hospital, due to health issue, which are reimbursed, but this takes time.

When outgoings are paid, client has little money left each month. Personal Independence Payments and Limited Capability for work application were completed in June, client is still awaiting assessments for both. We contact both depts, on regular basis to advice of situation, but continue to wait. Client, therefore relies on monthly food bank vouchers, which has been allowed to continue, long term, due to circumstances. This client is aware that his income could increase in the future, he also has a legal case in motion due to work related back injury. However, because all these things take so much time, he is struggling in the here and now. TAP continues to network with Citizens Advice, Footprint Trust, Food Bank and Age UKIW and other organisations as required.

Toni Flint, TAP Co-ordinator

– Improved Better Care Fund Living Well Programme

Brokerage Support Service

As reported last year, the Brokerage service is now very much phonebased and we rarely see any clients face to face.

Referral numbers, since last November, have increased hugely. Unfortunately, alongside this, numbers of active PAs on the PA Noticeboard have decreased.

Care agencies are also experiencing difficulty in finding care staff. This means the Brokerage team have been finding it increasingly difficult to source the support our clients need. Between November 2020 and October 2021 Brokerage received almost 600 referrals, 46% of which were referred by Adult Social Care; during the same period the

previous year there were just under 400, with 28% coming from Adult Social Care. The team have worked very hard to respond to all these requests for help but we currently have a waiting time of around a month. We continue to work closely with colleagues at Age UKIW to provide broad support as part of the Living Well project.

Despite the current difficulties in the care sector, over the last year the Brokerage team has supported 144 clients to find a package of care and has provided information, advice and guidance to many more. Feedback from clients remains positive and the project continues to have an important role to play in supporting the more vulnerable members of our community. Funding for the future of the project is currently under consideration by the Isle of Wight Council and it is hoped that People Matter IW can go on providing this support into the future.

Brokerage Support Co-Ordinator – Alison Ings, Andrew MilfordWood/ Lea Fairclough – Brokerage Support Officers

Learning Disabilities Housing Support Officer

For much of the last year, supported living facilities have been closed to new residents because of the Covid-19 pandemic. This led to the LD Housing Support Officer being furloughed for much of the year. Things have opened up since the early summer, however, and we now have a new LDHSO in place, Kate Hopkins. Kate has been working closely with the social work team at the Isle of Wight Council as well as with

organisations such as ‘Shared Lives’ and other housing providers. Over the last few months there have been around 30 referrals, and the LDHSO has found new accommodation for 6 clients with 5 pending being finalised. Generally, the LDHSO is providing support over the phone rather than in a face-to-face meeting. This arrangement is flexible, however, and if a client’s needs dictate that a meeting should be face-to-face, the LDHSO will attend in person.

Learning Disability Housing Support officer – Kate Hopkins

Short Term Intervention Project/ Dementia Day Care Project

We have worked with Carers IW to provide up to 24 hours of support for Carers who were struggling and who needed a bit of additional support to help stop them going into crisis.

This entailed putting an advertisement onto the council’s Personal Assistant Noticeboard to source Personal Assistants who were able to provide the support. We introduced the parties and the support was carried out. This could include: sitting with the cared for person so that the carer could shop, go out or have some space to helping with gardening or day-to-day things that the Carers are struggling with.

We received over 70 referrals for this support. We supported Carers IW to get feedback on the service from those who had benefitted from getting the support and assisted with a report on the findings.

This process was then extended to support Carers to access Dementia Training with PAs being sourced to stay at home with the Cared for person so that the Carer could attend training. This was also successful. This funding has now finished.

Emma Simmons and Lea Fairclough – STIP Co-ordinators

Census 2021 proved to be quite a challenging experience but also strangely enjoyable and we are really pleased that People Matter IW was able to be a part of it both for our own members and the wider Island community. Our efforts, assisting local people, publicised heavily in advance, from February onwards, in all local media outlets, via social media and through multiple local charities and voluntary organisations, proved more than worthwhile. This was borne out by the fact we were the busiest GTF Support Centre in the country as of May 6[th] . (Source: GTF Census Regional Manager).

In total we had 574 enquiries from members of the public and, very positively,110 of these resulted in successful completions of Census returns.

Whilst accepting that, quite naturally, we were always more likely to be hearing about people’s negative experiences and reactions to Census 2021, as opposed to their positive feedback, the most frequent comment received, by the Census Support Advisors at People Matter IW, was that Census 2021 was so cold and impersonal.

The attempt to take the project online de-personalized it and the faceto-face, human contact, from previous Censuses, had, in the main, been removed completely. Older people, and people with disabilities in particular do not appreciate this style of approach at all as they really do like to know exactly who they are dealing with and get clear answers to their questions, clear instructions and sound advice in person. Locally there was a very real danger that, if it was not for our Support Centre, the people who got in touch with us could not and would not have engaged with Census 2021.

Rightly or wrongly we publicised the service very widely. Whilst this did have the extremely positive effect of letting people who needed us know that they could ring us for assistance it also attracted numerous other types of calls, from the general public, with a wide range of questions, complaints and queries. This was something that we were never really expecting, set-up to do or to be dealing with. However, we stuck with it and persisted with our efforts on behalf of the Island residents. We did get to see the results of our influence and our endeavours through an improvised and informal reporting process that we suggested then introduced and put in place here on the Island. This enabled us to keep an anonymous log of all the various types of enquiries that came to us and, at the time it also gave us an audit trail as to when everything was passed on from People Matter IW and to whom.

In conclusion: becoming involved in Census 2021, through The Good Things Foundation, gave us a very clear focus in a difficult time for many. It was absolutely the right thing for People Matter IW to do as an organisation that speaks up for and advocates on behalf of the people of the Isle of Wight and the staff involved did so positively and cheerfully.

Operating a Census Support Centre, for Census 2021, positively increased our profile within the local community and we received nothing but praise for our efforts on behalf of residents who could not

navigate the system for themselves. This, of course, sits perfectly with our ethos. Throughout the exercise we did our very best both for the Census itself and, just as importantly, for those local residents who contacted us and made use of the responsive, quality service we offered. We are very pleased to have been a small but definitely highly effective part of Census 2021.

Graham Drudge, Membership, Quality and Communications Officer

Thank you for reading our 2021 Executive Report and for your continued support.

The People Matter IW team and Directors.

Company number.. 07805451 c.harity nurnber: 115093.1 PEOPLP; IIA TTER A COMPANY I,IMIT£D R GUAPANI'EE "COUNTS FOR TH& YEAR ENDF'D 31 MARCH 2021

EOPI,F; MAT'VF:R Iw A C.OMPnNY LTMI I'LD BY f,UABANTE& ACC.OIJN'L'S ecir è.nded 31 March 2021 C.C)NTI..'NT8 PAGE T_.+.'(Jrt l. &nd Administrativ2 InformaLion lJi.rtr.Ltors R?parL J iiilcpcIiderit ExaEni ne.i s, Report str- teTfLen:. c>f Financial Jlr.tiVLties l anLe Shet-t NGieq to the. Ar.'eounLs 8 to 10 Fiodule Lo the Statement of Financial Activi.ties 11 to l?

F,C)PT,F, MAI'TF.R A I:OMPANY I,IMITCD BY CFUARANTF.F. I,P',C,AI, ANII ADM I NI.£TRA I L VE INFORMATION Ii)r L.hc ?ndÈd 31 March 2021 Di rector.q /Trustees J H Larnbert J D Roberts J Phillip5 Burke.tt The RegisLered Office: Independant Livinq Cent l irid 2 B•Énard Wcly Ri verwoy Isle of Wight PO.30 SYL Company Niiinber= 0780i451 CFia rity NuTrber'. IlJ0937 Independvnl.. Examiner.. A H Cross & Co Lirnited Chartered Certif led A¢Lountant5 16 Q_uay StrèeL Newport Tsle ol Wighl". P030 JBG Bankers.. Lloyds Bank plc 22 qt Thonias Square Newport rsle of tqight P030 ISQ

P£OPLF. MAI'1'£R A C.OMPANY LIMITBO BY GUAPANTEE IIT RF.FTOR£' REPORT for the par er)ded Jl Marrh 2n21 Thè director.. preserit Lheir repoit and the account5 for the period ericled 31 March 2Q21 Thtr aci-.ts12nts have been prE.pared in accordance with Lhe accounting polic.ies set out ri t.Fie riotr.lbg Lo the accounts and cornply with applicable law and the requir&ments of tlie Jtcte.mtrintr. of ReLommÈnd?d PraLt lee, 'AcLountinq dnd Repottino by Charities" ISORP 20051 i.8sue(A by t.hc Charity Commi55ion for England and IVale5 Irevi5ed in June 20081 and in accorddriLe wil.h the Financial Reporting .8tandard for smal.ler ',ni.itip.s lef fpi-Live April 20U81 -it. Y'iJo'.l.u.r& C70V@.r Thl! I:0_P4?nY was incorporated as a ornpan.y liThit.pd by guarantee Dn 11 October 2011 .iiifJ is registered with Lho Charity Conirnission riJmber 1150937. Th• appointment of trustees is eattiéd out by rnethtsd of election by the trustees of t r-OTllE)(Iny. eets and ALtivities Tlie objecL5 of the cotrLpany sha.l.L bp Lo give relief to those i.n need by rEason o: pdrL icular but not exclusivelyi the e.l.derly and thc>se with physical Mental di.%ability or develOpental impairrnent,. in particular by enhancing the everyday .i.ve.b ot bi3nvliciaris and their carers on the Isle of Wight by any mearks, I ncludirig: I Ilelivering a range of high quality Ipersonalisedl services, projects and pii)(JrJmmÈ.t wliipFI can f aell i l-. al& indÉpÈndent livinqi health and wÈll-being by iriE()rIttation and ¥ign posting Lo all the available organisations which oEftsr h@Ip aiid SUE)yort .iil working in pdrt.nership with a range 0£ stakeholders acLively involving and engaging with beneficiaries and their carers ivl buil di n(J col lective approache5 to strengthen.ing a strong representative l orTrapinq and ir,tlueri(.".i.riLJ sti'atigyi poli¢.y and practiLe of exist.ing l Eqislation and ra.i5Lng awarenes5 Df. di.sability issues by delivering disability equal.Lty training and assisting organisati.ons to Theet their obligations under l.ho disability equaliLy acL 2010 and subsequent reLated LegLSlatLOn.

PF',OPLL MAFTER Iw A COMPANY T,IMT.TED BY GIJARAFITEE DIRECTORS, REPORT t.c)r t_hp ear Ènded 31 Mirc.h ?.021 ALtrÉvi. Pc.'opl?. Mat.Lpr IW is a U.£or Led Oigani5ation wi.th a stronq >tlios of partnership J()rkin¢J. We d.firip ourse.lves as siipporting any adult with support needs and the rp.rs of thosE who support them. VJC. mÈmbpt'sPiii) orgarii.-%at.ion and developi facilitaLe and support local User Led luroups. Peoplp Mal"_I".?r ITr} al%0 haf developed an Independent Living C.entre which dt'.Iril)ri.stfcltioii sit JO that people ran 5tdy at hOe with Lhe help of aids as long <lS poqsible and providès information and advice and assessrnent on where ro a¢ce$5 aid5 to kiplp I:hcffl. In addition to the Centre WÈ have multiplÈ projects which support, Personal AssisLanl% IPARC.£I penplc needing to find fare and Support in t.he Cotnmunity in a Brok& r(IcJe SuE)port Service ILi.ving Welll support I'or people with Learning Disability to the best place for l..hetn, and action plans for people in cri.414 fur peoyle with dis£*bilities (Team Around the Person) as well as training opportunities f or self employed Personal Assistant and Kmployers who empl.oy Elprsonal A55islants and supporting people coming out of hospital with short ter upport. FinanLial RÈviow The financial stateMenLs are seL out on pages 6 tv 10 and show the state of the ompany's flnancÈ2 aL .31 March 2021. Thp Staternent of Financial A¢tivi.tie5 show a nptr. -surplu.8 for tFie year of £?.08, 328.00

13r,()PI,h', MA'I'TER A COMPANY LIMITED BY C.UARANTEE ST ATEMENT OF DIRFfTORJ' RF,f l?oNs'IHI r,TT ILS tor the ear ended .Bl M(Jfe.h 2021 ThTr C.lidriti.e.¥ ALt <irid the CotApanies Act requir? the board of trustoes to prepare ti ri¢inc'..ial statements for oach financial year which give a true and fair view of the tatr.? of afFai.r.s of the Lharity as at the end of the financial year and of t_he %iJr"E)l.u8 or deficit of the charity. In preparing those linancial stalemènts the board roquirod tr_o-. bpl.ect suitable accounLing policies and then apply thettL consistentlyi make Jlldqomonl:.s JIid e.5tirnate5 that are reasonable and prude.nt.. [)r'epare the financial st_dLemont£ on a qoi.ng concern basis unLe55 It is inappropriat.tr tr.() presiiEne that trhe cFiarity will eontinue in busine.85,' and t il té whèth&w ejppl itrJb.Lè aLLuuntiiig standards and stotement5 of recorntnended prai-.tr_ i<.:£. bèen f ollowed sobject to any material departiiré disclosed and .Yr,.l.ained in tlie linig Iie.ial. stclteme.nts. 'S'hp trustees also rè.sponsib'.le for rnaintaining adÈquate accounting records whicli dibclosé wil.h roasuiiable accuracy at any limo the financial position of the charity Bnd wliiLh are sufficient to show and cxpl.a.in the chariLy's transactions and enable thern to ensur& thal"_ the financka.L statetnents comply with the Comp&nip.5 Act 2006 and comply Nith rogulations under the Charities Act. They are also responsible for -Eaf?qiJardin(J the assets of the ¢hariLy and hence for taking roasonable steps for tr_hcJ prevention and det&etion of fraLid and other irr@gulari.ties. The trust.ee. are a.lgo responsible for Lho Lontents of th& TrustÈÈs Report, and the rc8pon8ib.i..l itv of the Indèpendent E.%aminer in relation tro the Trustees, Report is liittitrÈ(I to ey.arnining l..hv report aTid ensuringi on the face of the report there are liv Tr.ncon3j.Stencies Wlth thp fioures disclos&d in the financial stat?ment5. Method ot 'I'Fittse accounts hdve been prepared in accordanLe with the provisions applicable to cotnpanie5 .1]b]ect to the Small Compane$ regime. C)n behalf QE tlie Di ecto

'PLQPLC MATY'ER COMPANY LIMITED BY fuARAN'fLP_', IIqDEPENDENT EXAMINERJC R8PORT ci r erid#.(I l M&lf'Lh 2 21 Ip rp.E)ort the r3£".CQUnt& ot tFip. (."i)IRpdriy for the year piidE.d 31 March 2021 whic.h are et out on pages 6 to ID. eyaniinpr 'he trustees Iwho are also di.rectors of the cornpany lor the purposes 0£ e.ompany lawl are responsible for Lhe preparation of Lhe ac:e.ount5. The trusLpp.s Lonsider that an not required tor tkii.% yo.ar unijpr section 144 111 of thè Charitiès AtrL 2011 (the 2011 J4ctl and that an independent exarnination i.s nèeded. Having %al.isfied ourselves that the chariLy is riot subject to audit under company law <JIid i.s ?liqible tor .ind?p?ndonl oxaniinclti.on, it is our responsibility to: ex&rRine the accounL.% undor section 14) of th ?011 Act,. Lo lollow L.ho procècJiJro..% laid down by t.he General Directions ¥iven by the Charity Con1.%10Tierty iindpr sec.t..ion 14b 151 Ibl rJt the 2011 ACL.. cind to state whetlier particular Matters have corne l-.o our <lttention. Rd4JlS Ut Indé Qndent Examiner s Re ort Uur examination was rarried out in a¢Lotdance with the Cieneral Dirèctions given by th c.harity Comm.l%oC.iun. An exarnincltion include.% a rev.iew of the acrounting records kr.E)t by the chari.y and a comparison of tr_ho aLr.ounts with thosp rec'.ords. It also .includes consideration of any iinu.%ual iteTh5 or disclo£urLJS In the actount4 and sÈekinq xplanai-. i()nc- from yo trustees cone.p.rniii any such rnattprs. The pror:.e(Aure.s undertaken do not provide all thL, evidence that would bg required in an audil and c.on5equpnl.ly no opinion is given as to whether the accounts pieserkt tru& and fair vièw and Lh& reporL lilted to those matter5 set in the statement below. )endent Tr-yamin&r' s Staternenl. In connorl_i()n k4ith our exaTni.Tiation, no rnatter has rome to Dur attentlon.. 111 wli.i.ch gives us reasonable Lauso Lo bèlieve that in any Inateria.L respect tho rpquirements: Lo koop attLoiiriting records in accordance with sect.ion 386 01 the compdn.ies Act 2006,. and to preparÈ accounL.8 which ai'cord wi.th accounting rotrords comply with thg accounting requirineritE of section 396 of tho CoInparii.e3 Act 2006 and witr.h the rnLLliod.% arid pr.incipl.es of thÈ Statoment of Recornmended PracLicp= ALcounting and Rvptsrti rig by Lharities hav? riot been met,. or 121 Lo whirh, iri our opinion aLLention sht)uld be drawn in order tD enabLe a proper iJnd?r.%tai)IA.iiig of the accounts t.o bv. rpac.hed. A H C"ros3 & Co limit.d CharLorod C.?IL.itied Accountants 16 0.uay Jtreet Newport Isl* ol WighL [1030 SRG Date

PEOPLE MFiTTER A COMPANY I,EMITED BY ('IIARANTF.F, STA TFf4F.MT OF FINANf.T AL AC'L'IvfTICS for the Èar ?nded 31 March 202.1 Unre.E l-.ric.te.d Restricted Fijnd Tt)tal Ib]COMIIIG RESOURCFS Incomin<J r&soiircès f rom chari table activi tie.s 435,735 38, 650 474,385 Investment inLome Total incofTring re50u rLe5 435, 135 38,650 474, 385 COL•)'I'S Ofr. GF.NF",EiATING FUNDS C().gt 0£. Lhayitable activities 413,043 15,751 428,794 To L"31 ro.sourr.ts8 expended 413,043 15,751 428,794 r4et incoming resources 22, 692 22,899 45, 591 C7ros.s tL"<an.s tpr.% between f unds other recognL5ed ga ins11055e5 Net ip. funds ?.2, 692 22,899 45,591 'I'ota.I f unds brouglit f ¢Jrward 131,860 30,877 162,-131 Total funds carried forward 154,-)52 208,328 All arl-.ivil.ie5 dorive £roTn continuing operation5.

PEOPLE MATTER A COMPANY LIMITED DY CUARANTF.P, ALANC.E SHEET atr -11 Mdrch 20?1 At. 81 March Tanoibl& as 8&ts 2,722 C.URREDIT A.£SETS JiJfLdI'y d?bLors Cash at bank and .i.n hand 16,224 204, 327 220, 551. C'.Rk.l)1l'OkJ AtNouiitb fal l.ing dEJP Within one year 14,945 Nb'l, CUKRk'NI' ASSETS 205, 606 NET sSETs 208 328 THE FUNDS OF THE CHARITY Restricted f unds Urirestricted f unds 53,776 154, SJ2 208 328 The directors are 8atisfied that the company is entitl@d to oxemption from the c_'quii'omonL Lo obLaii) audit undr section 477 of the Cornpanies Act 2.006 and that rotjinbers have not required the cornpany to obtain an audit in accordance with section 476 of the Act. HohTever in accordance with section 145 of the Charities Act 2011, the accounts have been éxamined by an Indopendent Cxaminer whose report appear5 On Thè dirtscLors arknowlvdqe their re¥pon%ibi lit.ies f or cotNplying 1th the requiretAent of I".he Comp31Trie.s Act 2006 with respect to accounting records and the preparation of dC.Ll)unts. The accounLs havc bepn prepared in acr.ordanLe with the provisions in Part 15 of the I.OlllP<?nig.s Act ?006 app.l icable to c.ornpanies subject to the small companis regime and i.n acc.ordanc.È b4ith the Financial Reporting Standard for Smaller 8ntitie8 leffeptive April 20081 l)cTrtE.

Iw A COMPANY LIMIT'ED BY GUARANTEE NO'I'F_',.S TO THE ACCOUNTS frr)Y' t_hp. è.ar v.nd&d l Af.COUNTING POLICICS Bas1-, nf Prp aLiori Thp. £inaFicial stat.ernent5 have been prepared in accordance with the financial R.[)()rLirirJ .£tandcird tor SInallor Enlit_ie8 Ib'RSSEI effectiv& April 2008, and all other appLiraF)QE accounl i.n9 s Eandejrds tnodified by the Statement recoffTheFtded Pract ice f o Account ing and Reporting i ssued by tho Charity Cainmi.s.s.iorier.% lor ELngland and Walcs Irovised Juno 20081 IthÉ SORPI The account3 have been drawn up in accordance wi.th the provisions of the Charities IAce.ount.s and ReporL.g1 RegulaLions 2008 and the Companies Act 2006 and include the results ut thè LF)ar?.ty's OprationS which are described in the Trustees, Report, all of which are Gontinuing. Conv Tlie%e aceo',JnLs have been piepcirÈd Ljnder the historical cost convention and In accordance wi.th the Financial Report ing Standards f or Smal l.er Enti tips le Ilc'ct i ve April 20081 Incomin Re%our2e. InLorning resources reprospnts the total arnount receivable by the cotRpany in the of r?nLs, l.oeÉil. c¢)unLil fuiiding and other generated lunds. R¢...%oiirc.ef Cx e.noled All pxpondil".UfE is arcounted lor on an accruals basis and has been classified undp. r. headings that aggregate al.l the cost relating to the Charity's ain ac.tivities. R..80111'ties ex[.'.ended include attributable VAT whieh Qannot be recovered. Fixed AsqoL.4 ènd De rec.7.ation P.11 tranqible t.i.xed assets are stated at cost less depreciation. Depreciation has bp.pn provided at the following rate in order to write off the assets Ile33 Lheir residual valuel ov2r their ÈstimaLÈd useful *conoTric lives. Ofti.Le e4uipTnent ?OS redllcing balance basis Ilcroup.t..in The chariLy maint(iins a general unrestrieted fund which represents fund8 which r& expÈridablè at the disrrelion of the tru5tee5 in furtherance of the objects of the i.harity. Rp8LricLpd funds have beÈn providod to Lh& charity for particular purposes, and i.t L.% the policy of the board of Lrustees to carefully monitor th& application of those funds in acpordaFtpe w.ith the restrictions plaped upon them.

PEOPLE MATTER A C,OMPANY L C,QIABANT8E NOTES TO THE ACCOUNTS for the ear ended 31 M8reh 2021 Taxat. ion s a regLStered charityi thp Cornpany is exempt from incotne and corporat.ion tax to Lhe exLent that the incoffte and g<iins are iipplicable to Lharitable purposes only. Value Adcld 'f4x i.s nol iecoverable by the companyA and thErefore inr.liJded in the relevant costs in the St(Jtemrit 0£. FinanLial Art.ivitie3. 2 WIIIDIVG UP OR DISSOLUTION Ok CHARITY Il iipon ldIn9 up or dissolution of the charity there remain any assets the satisfaction of all. debt5 and liabi.li.ties, the asset8 represented by the i=(:L]Inu.Lal.•d .thall be transferred to some other charitable body or bodie8 having sirnilar objectb to the chririty. 3 SURPLUS FOR 'fHE FINANCIAL YEAR 'hi.s Ib St¢lted ofter erediting= Revenue turnover f rom ord.i nary activities 474, 385 (Irid af ter charging.. DÈpreciation of owned fixed assets Independeiit exaTAiner' s fees 680 1,020 STAFF COSTS EMOLUMENTS ?L"OSS sa lari&..% 338, 311 There were no fee5 or otheE remuneration paid Lo the Lrustees. Ther? were no employee.s with emoluments in excess of £60, 000 per annun. 5 TANGIBLE FIXED ASSETS Tolal Cos l.. At 01. ApT.il ?O?O Additions in year At 31 March 2021 9,118 9, 118 reciation AL 01 April 2020 .harqod in yea At 31 March 2021 5,716 680 6, 396 Not book Vdlue At 31 March 2021 2,722

.014PANY L TMITED BY fuARANTEE NQTES 'PO TH>.. AC.r.OUNI'8 for t.he •t)ded 31 March 20?1 6 L)F.B TORS Totr.al Trade debtor 16,224 16,22 .1 LREOITORS.. amount_s falling due within one year Total Trade Lreditor8 Ao"pruals 6,425 8, 520 14,945 8 MOVE'.MF,NT IN FUNDS Balance N rward vetnent AL 3 1 March in f unds 2021 lJnrp.£ .rivLed fund Gonerol f und 131,860 22,692 154, 552 Team Around tno Per.*on 30,877 162 737 53,776 208, 328

PEnpLL MAT'r LIMI.'I'P'.t) A CQMPTINY LINI'I'ED BY GUIIRANT£E ) I'ATEMENT or FINANC IAI, ACTIVIT, L ear ended 81. March 2021 Unr.estrictvd estrirLed Tota IDICOMJ NC, RFSOURCE resaurco8 f i.orn chari table Ae.Livi pr Led Orgarii sation Ind•peridaFIt Livinq C.entre Team Around the P•.rori Personal A.%%i.8t£lllt recrui t.mcn l. Parpnt£ Voice r.p.ri.su Autism Inc..lu%.ion Thatter Irl.virig Well/irAproved Bol"t?.r Care 53,815 3l, 138 31, 138 69,783 9, 143 6, 708 -39, 832 12Q,'790 69,783 6, 708 39,832 120,?90 Dp.IAyed fL"cinsfr Lare Other IOW coijnpi I r'.ovid grant HMRL f UL"louqh schemo 38, 06J. 16,-11.6 38, 061 16,716 15, 955 33,790 474, 385 474,385 33,790 43_fj, 735 435,735 38, 650 38, 6.50 TO'fAI., fNCOMIblC, k>.'SOURCCS C.L)%t ol r.hAritable aLtr.ivi CosL8 (IE in furtheraneé: o)t. the charit U_£p_r fied Organi.bdtion Independanl". Li.vinq C@nt re ream Aroun(I the Person Personal A.5 sistanL reLruitrnent Pareiit s Voiue Cènsus Autisffl IriLIusioA Inatter Living 'ellI[pr[Jved BetLcr CGire saf e plitLe.8 DolayÈcl 'franslÈi' of Care Other Room Hire Vr)l untEers i.xpenses Iib-Group pxpen3e5 Training Trav1 expen8e.8 ect ives -8. 6.13 3, 033 3, 6.73 3, 033 866 7,959 238 768 18, 1?.4 2, 382 4,800 11,4?.4 1, 550 20 866 7,959 768 18,124 2, 3S2 4,800 11,424 1,550 20 95 1,723 55,789 95 1, 723 56, 6.55 ort c.'osts Grn.%% wages and national insurance 323.426 323, 426 14,885 14,885 338,311 338.311 Premi.ses co.% Ls Rent Liqht and heat Re.p&ir'.' and ronewal.s Cleaning 18,000 1, 380 18,000 1,3£0 2, 365 314 22, 0.59 314 22, 059

PLnTrl,L MA'I'T A CQMPAIQY LIMr'rED BY GUARANTEE TIIE f T A'I'F'MENT OF FINANCIAL ACTr'IVITIES cont inue.d .pir ended _31 Mareli ?021 Restricted Funds Total Jtnpral adrtLini-,t.ri I nsuraI)i=(-I se.% 2, 167 1, 645 2, 16.7 1,645 4,389 133 1,084 680 10, 098 Telc'pli()ri itatitsnoL v rjrid printin Blink charg¥s )undry expenses epreciaLic)n ot fixed assets 133 1,084 680 10, 098 PrOf,510nal fe.8 1.11 SU CRR checks ort of rharitablÈ aet.iYitie8 AecounLanry Governance L".OSts Costs Lhat. artr. not dir Indppe.ridEnt exami iier, s fee PrOf.S1oal and l.egal fees nt furic.tions .TrnherenL i cratin f iinds 1,020 651 1, 671 l.020 651 1,671 TOTAL RE.£OURCEf, £XPCNDb'D 41.8,043 428,794 NET MOVEDqENT IN k'UNDS 22,692 22, 899 ECQMf.'I I,I.AT ION OP b'UNDS TOTAI, FUND" CARR I ED FORWARI) L54, 552 53, 776 208, 3?8 12-

Company number.. 07805451 c.harity nurnber: 115093.1 PEOPLP; IIA TTER A COMPANY I,IMIT£D R GUAPANI'EE "COUNTS FOR TH& YEAR ENDF'D 31 MARCH 2021