2022-03-31-accounts - Ottery Help Scheme

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Ottery Help Scheme The Station Mill Street, Ottery St Mary Devon, EX11 1AH

01404 813041 Email: info @otteryhelpscheme.org.uk www.otteryhelpscheme.org.uk

Annual Report for the year 1[st] April 2021– 31[st] March 2022

The Charity is registered with Companies House as a company limited by guarantee and is governed by memorandum and articles of association dated 10.1.2013. The Company registration no. is 8354771.

The Charity is registered with the Charity Commission no. 1150898.

The Charity’s registered address is: - Ottery Help Scheme

The Station Mill Street Ottery St Mary EX11 1AH

The members of the Managing Committee during the year were: -

Mr. Keith Anthony Portlock Chairman (Trustee)

Mrs. Judith Reynolds Secretary (Trustee) Mr. Christopher Highnam Treasurer (Trustee)

Mrs. Maggie Wade (Trustee) Mrs. Jill Dudding (Trustee) Mr. David Charles Gurney (Trustee)

Mr. Andrew Charles Thomas (Trustee appointed 20 April 2021)

Mr. Michael Joseph Hopkins (Trustee appointed 18 October 2021)

Trustees are elected on an annual basis, with the officers being elected from the membership of the Trustees. The AGM was held on 14[th] September 2021.The Trustees have complied with their duty to have due regard to the guidance on public benefit published by the Commission in exercising their powers or duties.

_______________ Ottery Help Scheme Patron: Sir John Evans QPM DL The Station, Mill Street, Ottery St Mary, Devon, EX11 1AH Tel: 01404 813041 Registered Charity No: 1150898. Limited Liability Company Registered in England. Company Registration No: 8354771

Objects and Activities

The Ottery Help Scheme (OHS) exists to provide support and help to any resident in the area served by the Coleridge Medical Centre: Ottery St Mary and its surrounding parishes. A wide range of services are provided through the time and labour given by volunteers, managed by four members of staff (Chief Officer, Co-ordinator, Community Co-ordinator and Office Manager). OHS also employs Home Services Assistants to deliver the home help service.

Volunteers

We support 120 volunteers who offer their time to help where needed, often across two or three of our services. Ottery Help Scheme could not exist without the help from volunteers, their flexibility in assisting others has been very much appreciated during the pandemic. Volunteers in all service areas hold enhanced DBS certificates and undertake regular training.

People we support

We have 900 clients on our database. Many of our clients are older, can be vulnerable and frail and therefore often have complex needs. During the pandemic, we have seen a greater demand for our services from younger people.

OUR SERVICES:

Transport

Our Community Transport service continues to be very much in demand. Our volunteers take people to a wide range of medical appointments, from the local GP surgery through to hospitals across the area (though predominantly the Royal, Devon & Exeter hospital). We continue to be involved with the local vaccine roll-out and have taken many clients to vaccination sites. Across all of our transport services, we averaged around 90 journeys a week, with 60 drivers volunteering during the year.

Befriending/Carer Sitting

Home-based befriending and Carer sitting visits resumed during the year (though we still do some telephone befriending). We currently support around 30 people with our befriending and Carer Sitting volunteers. Referrals come through the Health and Social Care teams, health visitors, community nurses, GPs and through relatives and neighbours, as well as self-referrals.

Bereavement Support

We have 6 Bereavement support volunteers, all of whom are trained by Cruse. We produce our own bereavement booklet which provides advice on how to deal with the death of a loved one in both practical and emotional ways, as well as a list of local support services. The leaflet is

distributed to those recently bereaved via the GP surgery and local Funeral Directors. We have seen an increase in demand for this service during the year.

Nail Cutting

The nail cutting service re-started during this year, with clinics taking place every week at Ottery St Mary hospital.

Memory Café

Our Memory Café is a place where those affected by memory loss can go, together with their Carers, to meet others and socialise. Activities take place that aim at stimulating the mind and memory, or we may invite a guest speaker to come and give a talk on a relevant topic or a local musician to do a performance. The Memory Café is attended each month by around 30 people, including Carers and local healthcare professionals.

Friendship Group

The monthly Friendship Group provides a friendly place for people to meet and socialise. Activities are arranged for each monthly session, supported by volunteers. The Friendship group is attended by around 30 people every month.

Prescription deliveries

We have continued to help with prescription collections and delivery, particularly to clients who were self-isolating/extremely vulnerable. This service was managed by our Coordinator and Office Manager.

Form Filling

Many people find form-filling a daunting task, especially if the forms are complex. Our volunteers mainly support people to apply for Carer Allowance.

Seated Exercise groups

We re-started our seated exercise groups. We run two a week, with 10 people attending each group. Our staff member choses a variety of different music to complement each session and we include social time for teas and coffees at the end of each group.

Home Services

OHS provides a paid-for Home Help Service which benefits the local community, and which will help us to develop as a sustainable organisation. Home Services includes cleaning, shopping,

meal planning, help to access medical and wellbeing appointments as well as support with general household tasks and paperwork.

Wellbeing checks

Since the start of the pandemic, our office staff have engaged with regular wellbeing checks on our most vulnerable clients, this has included both home visits and telephone calls.

Volunteers at the local GP surgery

Our volunteers help out every year at the surgery’s Flu clinics (including Covid boosters this year)

Contracts /Regular grants

Voluntary Sector Representative

OHS provides a voluntary sector representative for local Complex Care teams, ensuring that there is a voice for the voluntary services across the Ottery St Mary and Honiton areas. Funding received for this service until March 2022.

Devon County Council (DCC) Contract

This grant has supported OHS to provide greater access to services that enhance service user’s independence and which assists in developing and maintaining their social relationships and individual needs. Funding was received up to the end of March 2022.

Minibus Management Contract

This management contract with the Ottery and District Hospital League of Friends means that OHS manages the League of Friend’s specially adapted minibus, providing transport to those who have a need through disability, illness and/or vulnerability. The contract provides OHS with an important income. Other organisations with a S19 permit can hire the vehicle, bookings managed by the OHS Coordinator and Office Manager.

Donations

We are very fortunate to receive regular donations from individuals and from local organisations, who collect and fundraise on our behalf. We are extremely grateful to all of these individuals and groups who give financial support so generously to OHS.

Legacy Gifts

We received one legacy donation this year from a former volunteer, for which we were extremely grateful.

_______________ Ottery Help Scheme Patron: Sir John Evans QPM DL The Station, Mill Street, Ottery St Mary, Devon, EX11 1AH Tel: 01404 813041

Registered Charity No: 1150898. Limited Liability Company Registered in England. Company Registration No: 8354771

Grants

This financial year we received grants from Devon County Council and the Arnold Clark Community Fund.

Fundraising

We were pleased to be able to run our annual fundraising event at Cadhay House this year.

100 Club

The OHS 100 Club continues to be run, with winners pulled out of the hat every month.

Rotary Club Raffle

We were pleased to participate in the Rotary raffle again this year.

Finances

The attached financial statement shows the current situation of the finances. We ended the year with a balance of £210,339

The charity banks with Barclays Bank PLC.

The independent Examiners are Easterbrook Eaton Ltd, Chartered Accountants, 8 Jesu Street, Ottery St Mary, EX11 1EU.

Signed on behalf of the Managing Committee

……………………………………………………………………………………

Mr. Keith Portlock, Chairman

..................................................................................... Mr. Christopher Highnam, Treasurer

Registrarion number= 08354771 Ottery Help Scheme IA company limired by guarantee) Annual Report and Unaudited Financial Sratements for the Year Ended 31 March 2022 E&steTbrook Eaton Lin)ited Chartered Accountants 8 Jesu Street Ottery Si Mary Devon EXII IEU

Ottery Help Scheme Contents Company InfornutlOD Directors, Report Accountants, Report Profit and Loss A¢count Siatement of comphen51ve In¢on Balance Sh¢et Statement of Chang¢s in Equiry Notcs to th¢ UDaudit¢d Financial SternCnts 8t0 10 Detail¢d PTofii and LO Account

Ottery Help Scheme Company Information Directors Mr Christoph¢r Williafft Higkna Mrs Judith Mary R¢ynolds Mr David Charles Gurney Mrs Jill Mary Dudding Mr Andr¢w Char1¢5 Thom&s Mr Mi¢ha¢l Jos¢ph Hopk"LL8 Registered office I I Silver Street Ottery Si Mary Devon EXII IDB Accountant5 Easterbrook Eaton Limited Chartered Accounthnts 8 Jesu Sircci Ottery St Mary Devon EXII IEU Page I

Otttry Help Scheme Directors, Report for the Yeydr Ended 31 March 2022 The directOTS present th¢ir r¢port and ihe financial siaiem¢nts for th¢ y¢ar ¢nd¢d 31 March 2022. Dlrectors of the Company The dircctors who held offlce during ihe year were follows= Mr Christopher William Highnam Mr Keiih Anthony Portlock (r¢5ign¢d S September 2022) Mrs Judith Mary Rcynolds Mrs Margar¢t Sylvia Wade (resigned 17 May 2022) Mr David Charles Gurney Mrs Jill Mary Dudding Mr Andr¢w Charl¢s Thomas (appointed 20 April 2021) Mr Michael Joseph Hopkins (appointed 18 Octob¢r 2021) Prlnclpal actlvlty Th¢ principal acliviry ofthe company is Other humon h¢alih aeiiviiies SMAII eompAnles provlslon statement This repon has b¢¢n pr¢pared in accordance with the $ittl provisions r¢latin8 to companies subject to the small companies r¢gim¢ within Part 1 S of the Companies Act 2(Ml6. Approved by Ihe Board on 27 Septemb¢r 2022 and si8ned on ils behalf by.. Mr Christopher William Highnam Director Page 2

Chartered Accountants, Report to the Boydrd of Directors on the Preparation of the Unaudited Statutory Accounts of Ottery Help Scheme for the Year Ended 31 March 2022 In order to a5S15t you to fulfil your duties under the Companies Act 2006. we have prepared for your approval th¢ accounts of Ott¢ry H¢lp Sch¢m¢ for th¢ year ended 31 March 2022 as sei out on pages 4 10 10 from the ompany'5 accounting r¢¢ords and from information and explatvdtions you have given us. As a praelising member fimi of the Institute of Chartered Accounrants in England and Wales (ICAEWI, we are subjeci io it% ethical and other professional requirements which are detailed at http'.Ilwww.ieaew.comlregulaiion. This report is made solely io ihe Board of Directors of Ottery Help Scheme, as a body. in 8ccordan¢¢ with the terms of our engagement letter. Our work has bccn underraken 501ely to prepaTe for your approval the accounts of Ottery Help Scheme and stare those maiters ihai we have agreed to slate 10 the Board of Direciors of Ottery Help Scheme. as a body. in ihis rewrt in accordance wilh ICAEW Technical Rclcase 07116 AAF. To the fullest extent perniitted by law. we do not accepi or assume responsibility io anyonc other ihan Ottery Help Scheme and ils Board of Directors as a body for our work or for this report. li is your duty to ensure that Ollery Help Scheme has kept aduate accounting rccord5 and to Ppare st8tutory accounts thai give a true and fair view of Ihe assets, liabilitics, financial posilion and profit of Ottery Help Scheme. You consider Ihai Oiiery Help Scheme is exempi from ihe stawiory audii requircmcnt for the ycar. We have not been instructed to cary oul an audit or a r¢vi¢w of th¢ a¢cowits of Ott¢ry Help S¢h¢m¢. For this reason, we have not verified the accuracy or ¢ompletcnes5 of th¢ accounting r¢¢ords or information and explanations you have giv n to us and we do not, thcreforc. cxprcss any opinion on thc statutory occounts. E85t¢rbrook Eat Chart¢r¢d A¢ 8 J¢su Str¢et Otlery St Mary Devon EXII IEU imit¢d ntan15 27 S¢pt¢mb¢r 2022 ICAEW CHARTEREC* ACCOUNTANTS Page 3

Ottery Help Scheme Profit and Loss Account for the Year Ended 31 March 2022 2022 2021 Note Turnov¢r 146,653 100.666 Cost of sal¢s 13,4321 176,974) Gross surplus 33.221 23.692 Admini5trativ¢ exp¢nscs (17,410} {15.2881 1,502 Other opcrating income Operating surplus Othcr interest receivable and similar in¢om¢ 15.811 9,906 2.178 3.011 Surplus before tax 17.989 12.917 Surplus for the financial year 17,989 12,917 Th¢ 8bov¢ results wer¢ derived from continuin8 operatioThs. The company has no recogni5ed gains or loss¢s for the year oiher than the results ¥bove. The notes on pages 8 to 10 forni an integral part of th&8e financial ststements. Page 4

Ottery Help Scheme Statement of Comprehensive Income for the Year Ended 31 March 2022 2022 2021 Surplus for the year 17,989 12.917 Total cotnpr¢hensiv¢ in¢ome for the year 17.989 12,917 The notes on pages 8 to 10 forni an integral part of these financial steMents. Page 5

Ottery Help S¢heme (Registration number: 08354771) Balance Sheet as at 31 March 2022 2022 2021 Note Flxtd Assets TAngible assets 1.666 2,082 Curreni Assets Cash at bank and in hand 210,339 191,934 Creditors.. Amounts falling due withhn y¢ar 46.2071 146.2071 Net current assets 164.132 145.727 Net 955etJ 165.798 147,809 Reserve5 Rctained carnings 165.798 147.809 Surplus 165,798 147.809 For th¢ financial yr ending 31 March 2022 the company was entiiled to ex¢mpiion from audit und¢r $¢ction 477 of the Companies Act 2006 relating to $mAII companies. Directors, respon$ibiliti¢s'. The mcmbcr5 have rtoi required the company lo obtain an audit of its accounts for th¢ year in question in ccordanee with seciion 476; and Th¢ directors acknowledge their responsibilities for complyin8 with th¢ r¢quirements of the Act with r¢sp¢¢t to #¢¢ounting records vlnd the preparation of ae¢ounts. These financial slatern¢nts have been prepared in accordance with the special provision5 relating to companies subject to the small compani&% regime within Pan 15 of the Compani¢s Aci 2006. These financial statements have be dcliv¢red in a¢eordance wth the provisions applicable to companies subject to th¢ small companies regime and the option not to fllc thc Profit and L0$5 Account has been iaken. Approved and au¢horiwd by th¢ Board on 27 September 2022 and 5ign¢d on its behalf by-. Mr Christopher William Highnam Dir¢ctQT Mr5 Judith Mary Reynolds Director The notes on pages 8 to 10 fonn an integrnl part of ihese finan¢ial statetnents. Page 6

Ottery Help Scheme Statement of Changes in Equity for the Year Ended 31 March 2022 Ret#ined earnings Total At l April 2021 Surplus for the year 147.809 17,989 147.809 17,989 At 31 March 2022 16i,798 Profit and loss ACCOlllIt 165.798 Total At l April 20?0 Surplus for the year 134.892 12.917 134.892 12.917 Toial comprehensive income 12.917 12.917 At 31 Mareh 2021 147.809 147,809 The notes on pages 8 to 10 fomi an integral part of ih&8e financial statements. Page 7

Ottery Help Scheme Notes to the Unaudited Financial Statements for the Year Ended 31 March 2022 l General information The company is a company limit¢d by guaraniee. incorporated in England and Wales. and consequcntly do¢s noi have share capitol. Each of the members is liable ro contribut¢ an amount not exceeding £1 towards the assets of thc company in the ¢v¢nt of liquidaiioll. The address of its r¢gi5t¢rcd otriee is.. I I Silver StTcet Ottcry St Mary Devon EXII IDB 2 A¢¢ourttlrtg pollcl Summary of $lgnln¢Hnt aetourttlnE pollelu and key Ac¢ountinE dtlmates The Principal accounting policies applicd in the preparaiion of Ihcse fJDan¢i¥l 5tat¢m¢nts are set out below. Thcs¢ poli¢t¢s hav¢ been consistenily applicd to all the years presenied, unless otherwis¢ $tat¢d. Statement of compllance Thcse financial stgt¢m¢nlS have bccn prepared in accordan¢¢ with Financial Rcponing Stondard 102 Scciion IA smaller cnliti¢s - 'Th¢ Finan¢ial Reportin8 Siandard appli¢abl¢ in the Uniied Kingdom and Republic of Ircland, and the Compani¢5 Act 2(KJ6 las applicable lo companics $ubj¢¢t io the small companies, regimcl. B*sl$ of preparAtlon These financial sthlemenls havc been prepared using th¢ histori¢al ¢ost convention except that as disclosed in thc accoun¢ing poli¢i¢5 C¢rtaiD items are shown ai fair valuc. Revenye recognitlon Turnovcr comprisLs ihe fair value of the consideration received or receibI¢ for th¢ sale of 8oods aDd provision of services in the ordinary cow5¢ of the company's aciivities. Turnover is net of saleslvalue added tax, reDJms, rebaies and discounts. The company recognises revenue when.. The amouni of revenue can be T¢liably measured: it is probable that future economic benefits will flow to the enlity; and specific criteria have been met lor each of the companls activitie5. Tan8lble assets Tangible asscts arc stated in the balance $h¢¢t at eos( less Any subsequenl accumulat¢d depreciation and subs¢quent accumillated impairnient losse5. The cost of tangible aueis includes dire¢tly attributable incrementhl costs in¢uTr¢d in their acquisition and installation. Depreciatlon Depreciation is charged so as io wrire off the cost of assets. othcr th land and properties under construction over thctr estimated useful lives. as follows- Asset class OL¢e equIpnt Dtprecigtion method rate 20/0 reducing balanc¢ basis Page 8

Ottery Help Scheme Notes to the Unaudited Financial Statements for the Year Ended 31 March 2022 Cfish and e*8h equivalents Cash and cash equivalents comprise cash on hand and call dewisits. and other short-term highly liquid invesimenis that are readily conyertible to a known amount of cash and are subject to an insignifjcant risk of change in value. Trade creditors Trade creditors ar¢ obligations to pay for goods or s¢rvi¢¢s that hav¢ b¢¢n aquir¢d in th¢ ordirtary course of bu5in¢55 from siipplicrs. Accounts payablo ar¢ clas5ifi¢d as ¢UTr¢nt liabilitics if th¢ c(Trmpany does not have a unconditional right. at th¢ end of the reporting riod. to defer 5¢tt1em¢nt of the ¢Teditor f(Trr at l¢ast tw¢lv¢ months aft¢r th¢ r¢porting dat¢. If th¢r¢ 1% an unconditional right to d¢f¢r s¢ttl¢m¢nt for at l¢ast twelve n)onths aft¢r th¢ r¢porting date, they 8r¢ pr¢sent non-current liabiliti¢s. TTad¢ crediiors are recognised initially at the transaction price and subsequenily measured al 8mortis¢d cos¢ using the effective inierest method. Defined contribution p¢n$ion obligation A dLfinLd coniribulion plan is a pension plan under whieh fixed contributions are paid into a pension nd and the company has no legal or consiruciivc obli8aiion io pay fvrther contributions even if the fund docs not hold sufficient assets io pay all employees ihe benefits relating to employee service in the current and prior periods. Coniributions 10 defined contribuiion plans are reco8nised as employee benefit expense when they are due. If ¢(>ntribution payments ¢x¢e¢d th¢ ¢ontribution du¢ for s¢rvi¢¢. th¢ ¢x¢¢ss 1$ ttcogDis¢d a$ a prepayment. 3 Staff nymb¢rJ Th¢ averaBe niLnib¢r of p¢r$0 ¢mploy¢d by th¢ ¢ompany {in¢ludinB dir¢etors) during th¢ year. was 412021 4). Page 9

Ottery Help Scheme Notes to the Unaudited Financial Statements for the Year Ended 31 March 2022 4 Tanglble assets Furnitur¢, ritting5 equiptD¢nt Total Coit or valuatlon At l ApTiI 2021 2.08? 2,082 At 31 March 2022 2,082 2.08? Depr¢¢iAtion Chargc for Ihe year At 31 March 2022 416 416 416 416 Carrylng 4mount Ai 31 March 2022 1.666 1,666 Ai 31 March 2021 2.082 2,082 5 Credltors Credltors: Amount$ fllling due wlthln One year 2022 2021 Due wlthln one ye*r Othcr cr¢ditors 46,207 46,207 Page 10

Ottery Help Scheme Detailed Profjt and Loss Account for the Year Ended 31 March 2022 2022 2021 Tumover lanalysed below) 146,653 100.666 Cost of sales lanalysed b¢low) {113.4321 {76.974) Gros5 5urplu5 33.221 23.692 Gross Surplus Itl/o) 22.65Yo 23.540/ Administrative expenses Ernploymcnt costs lanalyscd bclowl Establishment costs (analysed below) General administrativ¢ Cxp¢¢S lanalys¢d b¢low) Depreciation costs lanalysed below) {724) 15,2801 (10.9901 {4161 18261 (3,609} (10.332) (17.4101 (15.288) Oih¢r operdting income {analyscd bclow) 1.502 Operatin8 surplus Other interest receivable and similar income (analysed below) 15.811 2,178 9.906 3,011 Surp1 before lax 17.989 12.917 Pag¢ll

Ottery Help Scheme Detailed Profjt and Loss Account for the Year Ended 31 March 2022 2022 2021 Turttover Donations Tax Tepaym¢nt DCC community 5UPPOrt contract DCC - Miscellanco Grani applications Trav¢1 expenses reimbursed- Hospiseare Trav¢l ¢xpenses reimbursed . Ottery D¥y Care Volunteer Scrvi¢¢$ and Shopping Fundraising Equipment hire East D¢von District Council Westbank Cotnmunity Ambulancc managem¢nl f¢¢$ Legacies Hom¢ service 9.181 4.954 11.264 4,619 6,797 194 33.327 116 1,220 15,360 892 170 10.000 7,957 5,000 45.470 38.646 3,314 5,000 20,042 20.046 3,750 146.653 100.666 C05t of SAles Wages, 54Llari¢s artd pensions l including VCSE ) Volunteer cost5 and shoppin8 Homc service expen5¢S Insurance (81,440) {18,4641 112,5051 1.023 161,8531 110,3791 13,7681 9741 113,432 Employment ¢oiis Siaff training CRB checks (724) (4881 3381 E5tAbli$hment costs Rent Light, heat and p(Trw¢r Repairs and maint¢nancc (4,697) (568) (151 (2,396) {8131 400) 5,280 13,6091 Page 12

Ottery Help Scheme Detailed Profit and Loss Account for the Year Ended 31 March 2022 2022 2021 General Administrative expeD$es Telephone and intern¢t Computer softwaTC and maintenance costs Printing, postage and stationery Sundry expenses Motor expenses Advertishng Accountancy fees Legal and professional ftts (2.362) (1.228) (1,491) (3.533) (1.547) 12171 {5401 {721 (7.9141 1498) {281} {741) (3581 {5401 110.3321 Depreciation £osts D¢pr¢ciolion of office equipment lowrt¢d) Other operatlng Ineome GovLrnmtnt gianis receivable {4161 (5211 1,502 Other Imterelt re¢¢lvxble gnd siml]ar Income Bank iTitcr¢sl r¢¢¢ivable 2.178 3.011 Page 13

INDEPENDENT EXAMINERS, REPORT TO THE BOARD OF OTTERY HELP SCHEME Chari No: 1150898 We report on the Accounts of the Company for the year ended 31 March 2022, which are set out on pages 4 10 13. Respective Responsibilities of Trustees and Examiners The charity's directors are responsibl¢ for the preparation of the accounts. The charity's directors consider that an audit is not required for this year under section 144 of the Charities Act 2011 (the Charities Act) and that an independent examination is needed. It is our responsibility to examine the Accounts under section 145 of Ihe Charities Act and to follow the procedures laid down in the General Directions given by the Charity Commissioners {under Section 145(5)(b) of the Charities Act), and to stat¢ whether particular matters have come lo our aitention. Basls of Independent Examlners, Report Our examination was carried out in accordance wilh ihe General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts with those records. It also includes consideration of any unusual items or disclosures in the accounts and seeking explanations frorn you as Directors concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a 'lrue and fair'view and the report is limited to those matters set out in the statement below. Independent Examlners, Statemenl In connection with our examination. no matter has come to our attention.. l) which gives us reasonable cause to believe thal in. any material respect, the requirements: to keep accounting records in accordance with Section 130 of the Charities Act; and to prepare accounts which accord with the accounting records and comply with the accounting requirements of the Charities Act have not been met: or 2) to whtch, in our opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached. ICAEW CHAR TERED ACCOIJNTANTS Easterbro 8 J¢su Street Ottery Si Mary EXII IEU Eaton Limited Chartered Accountants 27 September 2022 Page 3