STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) REPORT AND FINANCIAL STATEMENTS For the Year Ended 31 March 2025 Company No. 8261002 STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU Charity No. 1150796 CONTENTS Page Trustees and Directors Report 4-13 statement of Trustees and Directors Responsibilities 14-15 Audit Report 16-19 Statement of Financial Activities 20 Balance Sheet 21 Cash Flow Statement 22 Notes to the Financial Statements 23-34
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) TRUSTEES, AND DIRECTORS, REPORT For the Year Ended 31 March 2025 The Trustees (who are also directors of the charity for the purposes of the Companies Act) present their report and audited financial statements for the year ended 31 March 2025. The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice (SORP), applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland published in October 2019. REFERENCE AND ADMINISTRATIVE INFORMATION Charity number: Company number: 1150796 8261002 Authorised & regulated by the Financial Conduct Authorlty FRN. 617752 Registered office: la & 1 b St Mary's Place Stafford ST16 2AR TrusteeslDirectors The trustees who served during the period and up to the date of this report are set out below: Mr W Currie (Chair) Mrs E Robinson Mr D Mee (Vice Chair) Mr M Cumberlidge (Treasurer) Mr P Wilkinson (resigned October 2024) Mr J Preston Mr J Davies Mr P Weetman (resigned October 2024) Mrs S Nicholls (appointed October 2024) Mr R Halsall (appointed October 2024) Mrs J Doran (appointed October 2024) Mr S Bebbington (appointed October 2024)
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) Management team C. Davis (CEO) L. Hitchcock (Head of Services) T, Argent (Contracts & Partnerships Manager) D. Stanton (Business Support Manager) H Stabler (General Advice Manager) Bankers Unity Trust Bank plc Nine Brindley Place Birmingham BI 2HB Independent Auditors Dains Audtt Limited Suite 2, Albion House 2 Etruria Office Village Forge Lane stoke-on-Trent Staffordshire ST15RQ
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee} TRUSTEES, AND DIRECTORS. REPORT For the Year Ended 31 March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document The Gharity was formed as a company limited by guarantee in October 2012 (Company Number: 8261002). The full name of the charity is Staffordshire South West Citizens Advice Bureau and was registered with the Charity Commission in October 2012 (charity Number:1150796). The Organisation has an operating name of Citizens Advice Staffordshire South West (otherwise referred to as CASSW in these accounts). It is governed by its Memorandum and Articles of Association. Recruitment and appointment of trustees The charity is governed through a trustee board. Trustees (Directors of the Charity) who have held office during the year are listed on page 2, The Articles of Association provide for a minimum of three and a maximum of twenty-five trustees. The trustees meet 4 times per year with additional quarterly meetings for the sub-committees listed below. Trustees are elected to the Board for a three-year period and are appointed by a resolution of its members at an AGM. The board has powers to co-opt members who shall retire at the following AGM and may offer themselves for re-election. Citizens Advice appoints a representative who is invited to attend the Board as a non-voting member. The board is supported by a network of sub-Gommittees, covering Finance and Resources, Quality and Performance and a Board Executive group. The trustees who have served during the year can be seen on page 2. None of the trustees has any beneficial interest in the company. All of the trustees are members of the company and guarantee to contribute £1 in the event of a winding up. The organisation is coordinated from its main office at 1 a and 1 b St Mary's Place, Stafford. Trustee induction and training New trustees undertake an induction on their legal obligations under charity and company law, the content of the Memorandum and Articles of Association, the committee and decision- making processes, the business plan and recent financial performance of the charity. They also meet key employees and other trustees. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role,
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company Iim(ted by guarantee) Organisation Structure CASSW is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating poliGies are ir)dependently determined by the Board of Directors in order to fulfil its charitable objects and comply with the national membership requirements. The Chief Executive of the organisation has been appointed by the trL¢Stees to manage the day-to-day operations of the charity. In addition, there is a Senior Management Team and SeNice managers to support the Chief Executive. The organisation has an experienced team of paid staff and volunteers who are key to the service offered by the charity. Decisions are made by the trustee board in line with the Business Development Plan and are reviewed at least annually. The Senior Management Team meets regularly to review progress against targets and the Charity's financial position and to discuss issues referred to them by the trustee board or the Executive group. Reports 2nd recommendations are then taken to the full board for approval, and their implementation is organised by the chief executive and the staff team. There are regular staff, volunteer meetings and management team meetings which ensure that progress is being made against targets. There is an Annual General Meeting, which involves the staff team, volunteers, trustee board, members, and other stakeholders.
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREALI (a company limited by guarantee) STRUCTURE, GOVERNANCE AND MANAGEMENT (continued) Pay and Rémuneration of Key Management Personnel The trustees consider that the board of trustees and the senior management team (SMT) comprise the key management personnel of the charity. The charity's senior management tearn are all paid in line with associated pay scales as used in the sector and, as with all paid staff, salaries are reviewed annually Any increases are approved by the trustee board. The chief executive's salary is reviewed and approved by the trustee board separately but in line with the policy set out above. Key risks and Uncertainties The trustees having had consideration to and are mindful of the risk factors for the charity identify the following.. Securing funding remains a serious challenge not only to maintain but also to expand our seNiCe. Vve understand that the next few years are Critical for us in terms of our sustainability and ultimately our long- term survival, the Trustees are taking this risk very seriously and are responding accordingly. The funding climate is not getting any easier, nor do we expect it to improve any time soon coupled with this demand for our service is increasing meaning that we risk being unable to carry on meeting our client's needs and experience reputational risk as a result In order that we can continue to deliver it is essential that we maintain our volunteer base. We, along with many other Local Citizens Advice, are finding it harder to attract suitable volunteers. Tiustees plans and strategies for managing these risks. A fundraising strategy that helps the organisation to broaden our approach to income generation, we are working towards building our unrestricted income to allow us to create a cushion should we face further reductions in our funding levels. A set of SMART key performance indicators that help to monitor performance and identify areas of concern and potential risks. A clear Business Plan that identifies the service delivery and development for the next three years with finanGial forecasting to support the organisations progress. Factors that are likely to affect the financial performance or position in 2025126 and further years.. As the service is reliant on core funding from Local authorities it is subject to volatile and uncertain economic conditions. Core funding is currently received from the Local Authorities in the form of grants. Local Government reorganisation for Staffordshire as a result of Governmellt plans for devolution will likely have an impact on the organisation. The six district and borough local authorities in southern and mid Staffordshire have been exploring their options and it is likely this will lead to a single tier government across Staffordshire and this is likely to impact funding. In 2025 the level of Local Authorities funding remained the same despite current economic difficulties. Without contract funding to help subsidise our overhead costs, this will directly impact on the general service provision we can deliver to residents.
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) The political environment remains uncertain, the impact of key national developments is still very much an'unknown quantity, but has the potential to impact on our position. Continued increased competition in an ever-changing voluntary sector marketplace we know that the voluntary sector is becoming a much mare competitive sector, particularly as funding becomes ever harder to access, as a result we are seeing organisations diversifying their service offer and moving further towards our 'core market,. We have seen a change to more regional funding for contracts and this makes it far more competitive when searching for long term funded contracts. The loss of the Pension Wise contract in March 2026 is likely to impact us going fonmard. OBJECTIVES AND ACTIVITIES Objects The charity's purposes, as set out in the objects contained in the Company's Memorandum of Association, are to promote any charitable purpose for the benefit of the whole cornmunity of Staffordshire (and beyond) ("the area of benefit") by the advancement of education, the protection of health and the relief of poverty, sickness and distress. The charity's objects are defined as above. Our aims are focused on, To provide the advice people need for the problems they face, and To improve the policies and practices that affect people's lives Our service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. The charity has developed its own Mission Statement to reflect more accurately its purpose and role: to establish CASSW as a centre lo provide a free, confidenfial and impartial service of advice, support, Iraining, information and counsel for the public and for the implementatyon thereof, Ensuring our work delivers our aims We review our aims, objectives and activities each year. The annual review seeks to examine our achievements and outcome. Together with the success of individual key projects and the benefits that result from them. In carrying out the review we are ensuring that our aims, objectives and activities are in line with our stated purpose. Our main objectives for the year have been developing our service so that it really meets the needs of the clients we are trying to support. Key activities have included,. Making sure our service delivery is cost effective and yet person centred. Continually reviewing, and improving where necessary, the quality of the advice we deliver to all our clients.
STAFFORDSHIRE SOUTH WEST CtTIZENS ADVICE BUREAU (a company limited by guarantee) Diversifying our approach to funding to minimise the risks associated with holding reduced funding streams Continued partnership working with other organisations to help develop initiatives to improve access to quality advice, information and support services. HOW OUR ACTIVITIES DELIVER PUBLIC BENEFIT Our main activities and who we try to help are described below. All our charitable activities focus on providing the advice people need for the problems they face and are undertaken specifically to provide public benefit. The board of trustees have had due regard to the Charity Commission guidance on public benefit and have complied with the duty in section 4 of the Charities Act 2011. ACHIEVEMENTS AND PERFORMANCE Advice and Information Services The main areas of charitable activity are: the provision of general advice and information services the provision of specialist advice and casework services in the debt, housing and welfare benefits categoiies of social welfare law, and Guidance on the new pension regulations. In addition to the generalist advice service available CASSW also provided specialist advice as follows: A debt and welfare benefit casework service A specialist service for clients with enduring mental health issues A Housing options referral service across two districts Staffordshire and Cheshire wide Pension Wise service A Victims Gateway service A Help to Claim, Universal Credit service Energy Advice projects A specialist service for patients receiving support from NHS services A specialist services for NHS staff employed by MPFT CASSW delivers its services from five off ices across Staffordshire and outreaches and venues in neighbouring towns and counties in partnership with other LCA'S Service Delivery review The organisation has continued to adopt a hybrid working model for all staff and volunteers, This is reviewed each year to ensure that we are still meeting client needs, ensure that all client groups can access the service, and to ensure all client groups are achieving good outcomes. We continue to offer face to face services at all sites.
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limlted by guarantee) The extension of digital services has continued to develop and are now an integral part of our service model. All staff and volunteers are eqLtipped to work both from the offices, outreaches and home, enabling flexibility for both stafflvolunteers and clients. This flexibility means that clients can choose an access route to services that best suits them and also arrange appointments that fit better with worklhomelcaring commitments, The Trustee Board and Senior Management Team were committed to retaining a local service presence across all three local authority areas, but were also very conscious of Ihe increasing premises and overhead costs and impact on the budget, Large, costly offices would no longer be necessary under a hybrid working model and premises savings could be used to develop digital and front line services. The Trustee Board and Senior Management Team therefore revised its Business plan in light of the new landscape and service model. The Business Plan sets out future service delivery plans that include the relocation of some of our offices into smaller shared spaces and the re- establishment of more outreach sites to create more flexible access for residents across the three IoGal authority areas that CASSW cover. A move to smaller office premises in Stafford took place in early 2024.The plan is reviewed annually. CASSW reserves are in a strong position but with the changing local government landscape, we are aware, that the move to more digital services and the recommissioning of some of our major contracts mean that we need to be proactive in our developments. We recognise the need to retain our position of remaining a strong competitor for future funding. CASSW embraces the change in service access and is working closely with funders, partners, staff, volunteers and our clients to develop a service that meets the needs of and is supportive of the community in this very challenging and changing environment. Contribution of Volunteers and Paid Staff The charity success could not have been achieved without the hard work and dedication of volunteers and staff. The trustee board and senior management team recognise the tremendous contribution made by the charity's volunteers in advising the public and administering the service without which the service could not operate. Throughout 2024125 the service employed 46 paid staff and 40 volunteers delivering some 14 projects including the core service. Volunteers represent the indispensable core of the service for without them, there would not be a Citizens Advice service. Over the last year volunteers have contributed, on average, 258 hours per week. This may be expressed as an annualised value of £291,110. Citizens Advice volunteering makes a real difference to volunteers, local off ices and other key stakeholders (such as Ihe NHS and economy) in the following three arenas: volunteering time., skills development and employability,. and the health and wellbeing of volunteers. The value of this equates to £91,321 .
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU {a company limited by guarantee) Indeed, volunteers bring many skills to the service and very often the experience gained helps individuals return to full employment. We have actively sought to recruit new volunteers and increase the volunteering opportunities that we can offer. This has been successful and we continue to recruit and train new groups of volunteers. Who used and benefited from our services? During the reporting year 17,497 clients benefited from the services of CASSW generating 60,606 issues. We support people on any issue that they may face however our most common enquiry areas are benefits, (including Universal Credit), debt and financial services and capability. In total the service was presented with £5,685,255 worth of debt, rescheduling or reducing the debts to make peoples, lives more sustainable. The service generated a total of £15,352,945 in additional income for its clients, primarily through ou r income maximisation work. A total of £32,695,903 of financial outcomes was achieved, Clients continue to present with multiple problems and on average clients are presenting with 4 issues each, On average clients are presenting 3 times each before their issues are resolved, 43,031 activities were recorded. Factors Affecting the Achievement of Objectives Maintaining sufficient funding to continue delivering the service remains a continual challenge. We are making sure that we explore alternative fundraising and continue to diversify our approach to ensure we are delivering the most cost-effective service we possibly can. This isn't about simply cutting costs. it is about delivering a service that genuinely meets clients, needs to make us as cost effective as possible. The complexity of the issues that clients are facing, and the additional challenges that clients are experiericing, places additional demands on the service. The support networks that were previously in place for people are changing and we are asked to offer support that falls outside the remit of direct advice. Where people are vulnerable, it is essential that we offer support in a person-centred way and whilst necessary this can be resource intensive. 10
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU 18 company limited by guarantee) FINANCIAL REVIEW The availability of funding in the charity sector remains difficult in a rapidly changing and challenging environment. The charity is focused on providing added value to its funders from a base of sound financial management and ensuring that our services remain relevant to the strategic objectives of stakeholders at local and national level. The charity is working hard to deliver a cost-effective service that genuinely meets the needs of our clients. In the reporting period, the charity had a surplus of £150,559 (2023124.. £43,622) from a total income of £1,498,665 (2023124. £1,380,377) and expenditure of £1,348,106 (2023124: £1,336,755). Principal Funding Sources Project specific funding was received from the Money and Pension service (MAPS) for the Money Advice and Pension Wise services, Staffordshire Police & Crime Commissioners office (OPCC) to support victims of crime, the Henry Smith Charity helping people with enduring mental health issues, and The Department for Work and Pensions (DWP) to deliver support for those claiming Universal Credit. Although project income has remained stable during the year, we are aware that this is changing due to the current difficult economic environment and the government and thus our main funders will need to balance the costs arisir7g from the cost of living crisis, inflation and rising interest rates alongside the changing needs across society. Recommissiuning of some of our main inccme streams is ongoing, Government funding of services for the MaPS Debt contract is currently under review and will be recommissioned over the next two years. The Pension Wise service will end in March 2026, MaPS having decided to take the service in-house with a view to making financial savings whilst still retaining national service delivery. CASSW have been successful in retaining the MAPS debt contract, The DWP Help to Claim service is facing funding cuts and therefore uncertainty as the Government endeavours to find a comprehensive, but cost effective model. CASSW believes that the need for services such as ours will be in even more demand going forward and we feel that although this has been recognised by funders, the development and success of the digital service platform will lead to a different service specification in the niove to save costs.
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU {a company limlted by guarantee) Investment Policy As required In its Memorandum, paragraph 4.17, in furtherance of its objects, and for no other purposes, the Company has the power to invest or deposit funds in any lawFul manner (but to invest only after obtaining professional advice and having regard to the suitability of investments and the need for diversification). Reserves Policy CASSW is required to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency. The trustees consider that it would be prudent to set aside an amount equivalent to three months, operating expenditure. The value of this will be calculated using an average of 3 months running costs based on the current annual budget. This is reviewed on an annual basis. The total available reserves at the end of this financial year stand at £880,680 and the net current assets of £846,818 give a sufficient safety net to ensure the continuation of the organisation into the future. Going Concern After making further appropriate enquiries, the Trustees have a reasonable expectation that the company has adequate resources to continue In operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statetnents. FUTURE PLANS Developing a sustainable service that meets the needs of our clients remains a priority of the trustee board. The charity will build on the work completed in the previous financial year to develop diversified funding streams to increase our sustainability and enable us to build a diverse service that is responsive to client needs. The revised Business plan continues to outline a plan that sees the reduction in its five offices and a move to relocate its front line delivery sites to shared premises with partners, outreach venues and an introdLJCtion of remote access points. This will help us to not only retain our local footprint but also to extend it and deliver more flexible services. OLltreach services and shared premises have also been identified and the successful relocation of our SoL(th Staffs office into the new South Staffordshire Council Hub, has provided us with a good model of how well this relocation can work, The move to a Hybrid working model for staff and volunteers has also proved successful. We have worked closely with staff and volunteers, partners. stakeholders and funders to ensure that such a model would support their ideas and plans and protect loss of revenue streams. We are currently piloting the development of a chatbot to improve access to services and with the addition of remote video conferencing for clients will add to the physical face to face service and we will retain and develop our digital service offer. 12
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee} The plan is an ambitious plan and will take time to achieve. However, in consultation with partners, clients, stakeholders and funders, this is a model that is being developed by many organisations and it is therefore important to be proactive in helping to develop and Implement such a model collectively for the benefit of our clients across the communities. We are starting to see the benefits of the plan and more importantly can see that our clients are also adapting to a new model, with client numbers increasing and new client groups accessing the service. We believe that our position, credibility and our commitment will help us to fully achieve this new service strategy and help us to retain a service that meets demand, supports our clients and continues to provide essential services. The charity will continue to work to ensure that it delivers a cost-effective service, meaning that we are not only offering value for money to our existing funders but Ihat we have a viable offer, whilst never compromising on the high-quality service that our clients expect and deserve. Having reviewed the risks the charity is facing, the trustees are satisfied that CASSW is in a relatively strong position, although acknowledging that competition for contracts is strong and the loss of contracts can have a widespread impact across the organisation. With this in mind, the board recognises the need to be in a strong viable position to pursue appropriate Gontracts and have adequate contingency measures in place, with risks carefully monitored. During the year 2025126 we will continue to improve our internal monitoring mechanisms ensuring that we have a clear understanding of each element of the service, the benefits of that are many - we can ensure that we are achieving as much as we can possibly achieve and delivering an excellent service to our clients and our funders, and we can also understand our business offer and can market our service accordingly. The annual report was approved by the trustees of the charity on signed on its behalf by.. and Wayne Chair 13
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) STATEMENT OF TRUSTEES, AND DIRECTORS, RESPONSIBILITIES The trustees and director8 are responsible for preparing the Annual Report and the financial statements for the year ended 31 March 2025 in accordance wit# applicable law and regulations. Company and charity law require the trLSStees and directors to prepare financial statements for each financial year. Under that law, the directors have elected to prepare the financial statements in accordance with United k(ingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Company law requires that the trustees and directors must not approve the financial statements unless they give a true and fair view of the state of affairs of the company and of the surplus or deficit of the charitable company for that period. In preparing those financial statements, the trustees are required to.. a. select suitable accounting policies and then apply them consistently,. make judgements and estimates that are reasonable and prudent. c. state whether applicable accounting standards have been followed subject to any materia departures disclosed and explored in the financial staternents., d. prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business., The trustees and directors are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at sny time the financial position of the charity and that enables them to ensure that the financial statements Gomply with the Companies Act,. The trustees and directors are responsible for safeguarding the assets of the charity and hence for taking reasonable steps fDr the prevention and detection of fraud and other irregularities., and that, where appropriate the trustees and directors are responsible for the maintenanGe and integrity of the corporate and financial information included on the charity's website. statement as to disclosure to our auditors In so far as the trustees are aware at the time of approving our trustees, annual report: There is no relevant information, being information needed by the auditor in connection with preparing their report, of which the charity's auditor is unaware, and The trustees, having made enquires of fellow directors and the charity's auditor that they ought to have individually taken, have each taken all steps that helshe is obliged to lake as a director in order to make themselves aware of any relevant audit informalion and to establish that the auditor is aware Df that information. 14
'STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU {a company limited by guarantee) Auditors The auditors, Dains Audit Limited, have been appointed in accordance with section 485 of the Companies Act 2006. In preparing this report, the Trustees have taken advantage of the small company's exemptions provided by section 415A of the Companies Act 2006. ed by Ihe trustees of e charity on . and signed on its behalf by.. David Mee (Truste 15
'STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEIVIBERS OF STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (A company limited by guarantee) Opinion We have audited the financial statements of Staffordshire South West Citizens Advice Bureau (the 'Gharitable company,) for the year ended 31 March 2025 which comprise the Statement of Financial Activities, Balance Sheet, Cash Flow Stalemenl and iiotes to the fiiiaiicial stateinents, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice}. In our opinion the financial statements.. give a true and fair view of the state of the charitable company's affairs as at 31 March 2025, and of its incoming resources and application of resources, including its income and expenditure, for the year then ended" have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Compariies Act 2006. Basis for oplnion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for tP)e audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial slaternents is appropriate, Based on the work we have performed, we have not identified any material unc8rtainties relating to events or conditions that, individually or collectively, May cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report, Other information The other information comprises the infomiation included in the trustees annual report, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial stalernents or our knowledge obtained in the course of the audit or otherwise appears to be materially rnisstated, If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material isstatement of this other information, we are required to report that fact. We have nothing to report in this regard. 16
'STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee} INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (CONTINUED) {A company limited by guarantee) Opinion on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit the information given in the trustees, report for the financial year for which the financial statements are prepared is consistent with the financial statements., and the trustees report has been prepared in accordance with applicable legal requirernerbts. Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitab5e company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept, or returns adequate for our audit have not been received from br2nches not visited by us., or the financial statements are not in agreement with the accounting records and returns- or certain disclosures of directors, remuneration specified by law are not made. or we have not received all the information and explanations we require for our audit., or the trustees were not entitled to prepare the financial statements in accordance with the small companies, regime and take advantage of the small companies, exemptions in preparing the requirement to prepare a strategic report. Responsibilities of trustees As explained more fully in the trustees, responsibilities statement set out on page 14, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstalernent, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charilabl8 company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the chaiitable company or to cease operations, or have no realistic alternative but to do so. Auditor's responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstateinent, whelher due to fraud or error, and to issue an Auditors, report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK} will always detect a material misstatement when it exists. K¢isslatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulalions. We design procedures in line with our responsibilities, outlined above, to detecl material misstatements in respect of irregularities, including fraud, The extent to which our procedures are Gapable of detecting irregularities, including fraud is detailed below.. 17
"STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company Ilmlted by guarantee} INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (CONTINUED) (A company limited by guarantee) Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows.. the senior statutory auditor ensured that the eng8gement team collectively had the appropriate competence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations., we identified the laws and regulations applicable to the charitable company through discussions with directors and other management, and from our commercial knowledge and experience of the seclor,, we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the charitable cornpany, including the financial reporting legislation, Companies Act 2006, Charities Act 2022, taxation legislation, anti-bribery, employment, and environrnental and heallh and safety legislation. we assessed the extent of compliance with the laws and regulations identified above through rnaking enquiries of management and inspecting legal correspondence" and identified laws and regulations were communicated within the audit team regularly and the team remained alert to inslances of non-conipliance throughout the audit. We assessed the susceptibility of the charitable company's financial statements to material misstatement, including ot>taining an understanding of how fraud might occur, by: making enquiries of Inanagement as to where they considered there was susceptibility lo fraud, their knowledge of actual, suspected and alleged fraud- and considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls, we: performed analytical procedures to identify any unusual or unexpecled relationships,, tested journal entries to identify unusual transactions., assessed whether judgements and assumptions made in determining the accounting estimates set out in Note 2 were indicative of potential bias., and investigated the rationale behind signrficant or unusual transactions. In response to the risk of irregularities ancl non-compliance with laws and regulations, we designed procedures which included, but were not limited to.. agreeing financial statement disclosures lo underlying supporting documentation., reading the minutes of meetings of those charged with governance. • enquiring of managemenl as to actual and potential litigation and claims., and reviewing correspondence with HMRC, relevant regulators and the charitable company's legal advisors.
'STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (CONTINUED) (A company limited by guarantee) Because of the inherent limitations of an audit, there is a risk that we will not detect all irreg ularities including Ihose leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transaclions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at.. www.frc.org.uklauditorsresponsibilities. This description forms part of our Auditors, report. Use of our report This report is made solely to the charitable company's members. as a body, in accordance with Chapter 3 of Part 16 of the Companies AGt 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility lo anyone other than the charitable cornpany and the charilable company's members as a body, for our audit work, for this report, or for the opinions we have formed. Simon Hawkins (Senior Statutory Auditor) For and beha of Dains Audit Limited Statutory Auditor Chartered Accountants Suite 2, Albion House 2 Etruria Office Village Forge Lane Stoke on Trent Staffordshire STI 5RQ 3,10.1674 19
'STAFFORDSHIRE SOUTH WEST CTTIZENS ADVICE BUREAU la company limited by guarantee) STATEMENT OF FINANCIAL ACTIVITIES Including income and expenditure account For the year ended 31 March 2025 Notes Unrestricted Restrlcted Total 2025 Unrestricted Funds £ Funds £ Funds £ Restricted Funds £ Total 2024 Income from: Donations and legacies Charitable activities Inveslmenls 1,012 497,306 13,311 1,012 987,036 1,484,342 13,311 426 464,787 1.013 1,249 912,902 1,675 1,377,689 1,013 Total income 511,S29 987,036 1,498.665 466,226 914,151 1,380,377 Expenditure on: Charitable activities 351.546 996,560 1,348,106 414,159 922,596 1,336,755 Total expenditure 351,546 996,560 1,348,10S 414,159 922,596 1,338,755 Net incomellexpenditure) before transfers 160,083 19,5241 150,559 52,067 (8,445) 43,622 Transfers between funds 13 45,187 (45,1871 {21.900) 21,900 Net movement in funds 2D5,270 (54,7111 150,559 30,167 13,455 43,622 Reconciliation of funds: Total funds blf 636,931 93,190 730,121 606,764 79,735 686,499 Total funds clf 842,201 38,479 880,680 636,931 93,1go 730,121 The statement of financial activities includes all gains and losses in the year. All income and expendilure derive from continuing activities. The notes on pages 2310 34 form part of these financial statements. 20
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) BALANCE SHEET As at 31 March 2025 Charity number: Company number. 1150796 8261002 2025 2024 Notes Fixed assets Tangible assets 10 33,862 45,668 Current assets Debtors Cash at bank and in hand 11 51,391 871,655 94,039 675,656 923,046 769,695 Llabilities Creditors. amounts falling due within one year 12 (76,228) 185,242) Net current assets 846,818 684,453 Creditors.. amounts falling due after more than one year Total net assets 860,680 730,121 Funds of the charity Unrestricted funds- general Designated funds Restricted funds 13 748,778 93,423 38,479 543,508 93,423 93,189 13 Total charlty funds 880.680 730,121 These financial statements have been prepared in accordance with the provisions applicab5e to small companies within Part 15 of the Companies Act 2006. For the financial year ended 31 March 2025, the charity was subject to a statutory audit in accordance with the Charities Act 2011 and Companies Act 2006 relating to small companies. The financi behalf b t temenls on pages 2010 34 were ved y the trustees o Wayne Curfie Trustee David Mee Trijstee The notes on pages 23 to 34 fomi part of these financial statements. 21
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee> CASH FLOW STATEMENT For the year ended 31 March 2025 Notes 2025 2024 Cash flows from operatlng actlvities: Net cash provided by operating activtties 182,688 144,7841 Cash flows from investing activitl85: Interest income Purchase of tangible fixed assets 13,311 1,013 150,0891 Net cash provided by investlng actlvities 13,311 (49,0761 Increase I Idecrease) in cash and cash equivalents in the reporting period Cash and cash equivalents at the beginning of the reporting period 195,999 (93,8601 675,656 769,586 Cash and cash equivalents at the end of the reporting perfod 871,655 675,656 Reconciliation of cash flows from operatlng activities 2025 2024 Net Income for the reporting period Add.. Depreciation charge Less.. Interest income Decreasellincreasel in debtors Increase Ildecreasel in creditors 150.559 43,622 11,806 4,421 113,311} {1,0131 42,648 (42,967) 19,014} (48,847) Net cash provided by operating activities 182,688 (44,784) Analysis of net debt At 1 April 2024 Cash flows 31 March 2025 Cash at bank and in hand 675,656 675,656 195,999 195,999 871,655 871,655 The notes on pages 23 to 34 form part of these financial statements. 22
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 statutory Information Staffordshire South West Citizens Advice BureaLt is a company limited by guarantee inwrporaled and domiciled in England and Wales. The charity qualifies for section 60 exemption under the Companies Act 2006. The members of the Charity are the Trustees named on page 2. The registered office is 18 & Ib St Mary's Place, Stafford, Staffordshire, ST16 2AR. Accounting Policies Basis of preparation The charity constitules a public benefit entity as defined by FRS 102. The financial statements have been prepared in accordance with Accounting and Reporting by Charilies.- Statement of Recommended PraGtice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Standard applicable in United Kingdom and Republic of Ireland {FRSt021, the Charities Act 2022, the Companies Act 2006 end UK Generally Accepted Accounting PraGti¢e. Assets and liabilities are initially recognised at historical cost or transaction value unless otheIse stated in the relevant accounting policy. The finance statements are prepared on a going concem bas under the hisloric81 Gost convention, modified to include certain items al fair value. The finance statefftents £re presented in sterling which is the fvnclional curr&nGy of thp cherity and round lo the nearest £. The significant accounting poJiGres 8pplied in the preparation of these financial st8tements are set out below. These policips have been consislenlly applied to all years presented unless othenvis8 stated Financial Instruments The Charity only has finanGial assets and financial liabilities of a kind th21 qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at the present value of future cash flows lamortised cost). Financial assets held al amortised cost comprise cash at bank 3nd in hand and debtors excluding prepayments. Financial liabilities held at amorlised cost comprise creditors excluding deferred Income and tsxation payable Financial liabilities that are provisions are held al fair value. No discounting has been applied on the basis that the periods over which amounts will be settled are such Ihat any discounting would be immaterial. Fund accounting General funds 2re unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the company and which have not been designated for other purposes. Designated funds are unrestricted funds earmarked by the trustees for particular purposes. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purpose8. The costs of raising and adminislering such f unds are charged against the speGific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. 23
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Income All income is included in the statement of financial activities when the charity is entitled lo the funds and the amount can be measured with reasonable certainty. Income is deferred only when the charity has to fulfil conditions before becoming entitled to it or where the donor has specified that the income is io be expended in a future period Voluntary income is received by way of grants, donations and gifts, including gift aid income where applicable, and is included in full in the slalement of financial activities when receivable. Donated servic8s and facilities are included at the value to the charity where this can be quantified and 15 mat@rial. The value of services provided by volunteers has not been included in these accounts in accordance with the Charitie5 SORP (FRS102) Grant Income Income from grants, where related lo performance and specific deliverables, are accounted for when itls prob8ble that the income will be received and the amount can be measured reliably and is not deferred, Interest receivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the company., thi5 is normally upon notification of the interest paid or payable by the Bank. Resources expended Expenditure is recognised on an accrual basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which il relates. Expenditure on raising funds,. comprise the costs associated with attracting voluntary income. Charitable expenditure comprises those costs incurred by the charity in the delivery of ils aclivilies and services for its beneficiaries. The primary functional a¢t(vity of the charity is the giving of free and confi'dential advice to the public.11 includes both costs that can be allocated directly to this activity and those costs of an indirect nature necessary lo support Ihein. Support costs includes all those overhead costs of office and bureau accommodation, utilty services, and other services and costs, which are in support of thè activity. They also include those Gosts not associated with the other two headings and includes costs of meeting the constitutional and slalutory requirements of the charity, the audit fees and costs linked lo the strategic management of the charity They have been allocated lo activity cost categories on a basis consislenl with the use of resources. Operating leases and hire purchase agreements The charity classifies the lease of properly, printing and telecommunications equipment as operating leases,. the title lo the property and equipment remains )hilh the lessor. Rental charges are Charged on 8 straighl-line basis over the term of the lease. Taxation The charity is an exempt charity within the meaning of schedule 3 of the Charitl8s Act 2011 and is considered lo pass the lesls sel DUI in Paragraph 1 Schedule 6 Finance Act 201 Cl and therefore il meets the definition of a Gharilable company for UK Corporation lax purposes. 24
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 2.10 Tangible fixed assets and depreciation All assets costing more than £1,000 are capitalised. Tangible fixed assets other than freehold land are staled al cost less depreciation. Depreciation is provided al rates calculated to write off the cost less estimated residual value of each asset over its expected useful life, as foltows.. Property Office equipment Computer Equipment Furniture & Fittings Lease period 250/0 Straight line tyasis 33¢/0 Straight line basis 15Q/o Straight line basis 2.11 Dèbtors Trade and other debtors are recognised al the settlement amount dtje after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. 2.12 Cash at bank and in hand Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar accoLJnt. 2.13 Creditors and provisions Creditors and provisions are recognised where the charity has a present obligation resulting f rom a past ev8nt that will probably result in the transfer of funds lo a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and Provisions are normally recognlsed at their settlement amount after allowing for any trade discounts due. 2.14 Penslons and retirement beneftt5 The charity operatss a defined contribution scheme. The amount charged to the statement of financial activities in respect of pension costs and other post-retirement benefits is the contributions payable in the year. Differences between contributions payable in the year and Gontributions paid are shown as eilher accruals or prepayments in the balance sheet. 2.15 Going Concern The Trustees believe they have adequate resources which will enable the charity to meet its liabilities as they fall due for the foreseeable future (minimum 12 months). For this reason, they continue to adopt the going concern basis in preparing the financial statements. 2.16 Critical accounting estimates and areas of Judgements Estimates and judgements are continually valued and based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Defèrred income Incltjded within other creditors is £34,155 (2024., £41,552) of deferred income. This income relates to contracts Gompleted during the 31 March 2025 year. However, due to underspend management believe that the amount will be recouped. 25
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Donations and legaciès Unreslrlcl¢d £ Restricted £ Total 2025 £ Unreslricled £ Restricted £ Total 2024 Donations and gifts 1,012 1,D12 426 1,249 1,675 Income from ¢haritablè actlvltlgs Grant and contract incom ReceivaLile for charltable activltles Unrestricted Restricted £ Total 2025 Unreslricled £ Reslricled Total 2024 General Advice.. Cannock Chase Council Slaflord Borough Councll South Slaflordshire Oislricl Council Hednesford TOM CounciL Citizens AdviTr- other Henry Smrth Charily Ci112eng AdviTr Staffs North & Stoke (VGI Midlands Partnership NHS frusl Citizen3 AdvioE Wesl Mercia The N8tional Ltstlery Community 176,246 60,000 34,860 5,000 10,634 176,246 90,053 34.860 5,000 lQ,634 80,QOO 128.643 fj07,401 36.252 124,916 60,000 31,974 5,000 8,168 124,916 100,070 31,974 5,000 8,168 59,300 149,393 105,ooa 23,681 75,000 30,053 40,070 60,000 10,375 61,276 36,252 59,300 31,125 60,000 23,681 3,539 118,268 46,125 118,268 45,000 71,461 451.133 197,956 £49,089 464,787 217,715 682,502 Debt Advlce.. Citizens Advice- Money Advice 111,734 111,734 119,459 119,459 Beiiefits Advice.. Ciliz8ns AdVI- Help lo Claim 293,586 293,686 189,161 189,161 Pensions Guidance & Financial Capablllty.. Citizens Advice- Penslon Wl88 Gibzens Advice- Elleigy 8esl Deal Citizens AdvKe- Cadenl 359,326 20,476 359,326 20,476 46,173 354,992 28,645 354.992 28,645 46,173 46,173 379,802 425,975 383,637 383,637 Other Trust Fund Paymen18 3,958 3,958 2,930 2,930 Total Income from charltatsle actlvllies 497,306 987,036 1,484,342 464,787 912,902 1,377,689 26
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Inveslmpnt Income Unrestrlcted Reslricted £ Total 2025 Unreslrieled Resliicled Tol812024 Inte$1 rÈcer¢ed 13,311 13,311 1,013 1,013 ExpÈndlture on charltable aclivitios Charitsble Activity Unrestricted £ Reslricled £ Total 2025 £ Unreslricled £ Reslrided £ Tot812024 Salarles, Employerfs National In5Urydnc& & Penslon Costs Staff & volunleer costs Office costs Premise5 costs GoveTTraftce & Legal c0515 Oiher costs Subconlraclor payments 305,917 732,525 1,038,442 336.168 653,575 989,743 6,839 12,971 21.302 2,636 1,881 2,160 45.369 49.375 6,206 4.920 156,005 8,999 58,340 70,677 8,842 6,801 156,005 6,778 23,309 27,661 13,120 7.123 2,519 44,762 47,643 11,100 12,704 150,293 9,297 68,071 75.304 24,220 19,827 150,293 Total Expenditure on ch8Yltable actlvities 351,546 996,560 1,348.106 414.159 922,596 1,336,755 Auditor's Remuneration The following information relates to remuneration of auditors of Ihe charity during the financia5 year. 2025 2024 Auditor's fee 7,050 6,750 Trustees, and key management petsonnel remuneration and expense5 The total amount of employee benefits received by key management personnel is £213,99612024.' £174,070>. The charitable company considers its key management personnel compromise the management team as described on page 3. During the year no remuneration or benefits for services as a diredorllrustee have been paid or were payable, directly or indirectly, out of the funds of the charitable trust lo any trustee or to any person known to be connected with them, During the year ended 31 March 2025, trustee expenses of £332 (2024.. £326} have been incurred by 1 trustee (2024- 1 trustee). 27
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU a company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Employees 2025 2024 The average number of employees: Permanent staff Volunteers 46 40 46 38 2025 2024 Employment costs Wages and salaries Social security costs Other pension costs 948,873 69,405 20,164 908,410 62,985 18,349 1,038,442 989,743 No employee received remuneration amounting to more than £60,000 in the period (2024-. none). Pensions CASSW has contributed £20,164 <2024.. £18,349) to the personal pension schemes of employees. Contrlbulions lotalling £4,22012024'. £3,874) were payable to the fund at the balance sheet dale, 28
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la campany limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ènded 31 March 2025 10 Fixed Assets Equlpment Computer Fumituro & Fittings Property Total Cost At 31 March 2024 Additions Disposals 6,758 20,301 8,549 49,525 85,132 (6.756) (15,213) (4,526) (26,495) At 31 March 2025 5.088 8,549 45,000 58,637 Depreclation At 31 March 2024 Charge for the year Disposals 6.756 15,710 1.6g6 {15,213J 8,549 8,449 10,110 14,528) 39,464 11.806 (26,4951 {6,758) At 31 March 2025 2,193 8,549 14,033 24,775 Net book value At 31 March 2025 2,B95 30,967 33,862 Al 31 March 2024 4,5g1 41,077 45,668 11 Debtors 2025 2024 Accrued income l Other deblors Prepayments 47,377 4,014 90,025 4,014 51.391 g4,039 12 Credltors: amounls falling due within one year 2025 2024 Taxation and social security cosls Other Greditors Deferred Income Accruals Pension creditor 21,390 7,225 34,155 9,238 4,220 21,293 8,393 41,552 10,129 3,874 76,228 85,242 29
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 13 Net Movement in funds - current year Balance at Net Net 31 March Income Expenditure 2024 Transfers between funds Balance at 31 March 2025 Unrestricted funds General Funds 543,508 180,083 45,187 748,778 Designated Funds: Buildings maintenance staff protection 51,667 41,756 51,667 41,758 Total Designated Funds 93,423 93,423 Total Unrestri¢ted Funds 636,931 160,083 45,187 842,201 Restricted funds Energy Advice CitA- Help to Clalm Henry Smith MASDAP MPFT Financial Wellbeing MPFT Financial Wellbeing (ADHD) CitA- Pension Wise SBC Debt Project Trust Funds Adviceline Energy Fledress (178} 178 50,484 (9,660) 134.999) {1,1891 6,325 1,189 5.009 (5,617) 11301 5,009 130 (21 17,873 4,298 10,155 5,370 1,277 416 1,523 2,919 19,150 4,715 (11,6781 8,289 Total Restricted funds 93,189 7,326 {16,850) 145,1871 38,479 30
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee} NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 13 Net Movement in funds - previous year Balance at Net Net 31 March Income Expenditure 2023 Transfers between funds Balance at 31 March 2024 Unrestricted funds General Funds 513,341 52,C)87 (21,900) 543,508 Designated Funds: Buildings maintenance staff protection 51,667 41,756 51,667 41,756 Total Designated Funds 93,423 93,423 Total Unrestricled Funds 606,764 52,067 121,900) 636,931 Restricted funds Energy Advice CitA- Help lo Claim Henry Smlth MASDAP MPFT Financial Wellbeing CitA- Pension Wise SBC Debt Project Trust Funds Adviceline The Nstional Lottery Communily Fund Energy Redress 1879) 114,427) (681> 879 14,427 51,165 50,484 397 (397) 10,626 {5,617} {6,991 } 5.009 S,S91 14,212 3.732 3,661 566 10,155 17,873 4.298 10,155 5,370 5,370 Total Restrl¢ted funds 79,735 20,150 (28,595) 21,900 93,189
STAFFOROSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Fund Descriptions General Funds These are the accumulated unrestricted funds of the charity, Designated Funds These funds have been set aside out of the unreslricted funds by the trustees for specific purposes, Sui16ings Maintenance - This fund is to meet future premises repairs, refurbishment and maintenance costs. staff Protection - This fund is to ensure that adequate funds are available to pay staff any potential redundancy entitlement. Restricted Funds MASDAP Citizens Advice Staffordshire South West has a grant for delivery of the Governrnents Money Advice Service (MAS), This service delivers specialist money advice and debt sewices. Citizens Advice - Pension Wise Citizens Advice Staffordshire South West (CASSW) is a designated access point and centre for delivery of the Governments Pension Wise Service. The grant contribution received covers staffing costs 2nd provision of accommodation for the external provider. CASSW identifies potential clients in need of the service and provides the ieferral mechanism and accommodation for delivery of the project, Energy Advice l Energy Redress A short-term project fund to deliver energy saving advice lo people on low incomes alld having difficulty manag ing their utility bills. Henry Smith A specialist service for clients with enduring mental health illness, working in the community alongside health professionals. Citizens Advice - Help to Claim The Help to claim service places advisers working in local Job Centres with DVVP staff and assisting clients making claims for Universal Credit, Trust Funds This f und is to facilitate the payment of grants f rom charitable organisations f ollowing applications made by CASSW on behalf of clients. MPFT The service is to provide advice and support directly lo people wilh enduring mental health issues from the communities in Staffordshire via the AGcess Service within MPFT to support underpinning challenges that are related to finanGial instability and challenges, 32
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU la company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 Adviceline National phone service providing generalist advice, aiming to resolve the issue at the first point of contact, and only referring the c5ient to their local office where the issue cannot be resolved on the first contact. stafford Borough Council Debt Project A specialist casework service to assist individuals who are homeless or at risk of Homelessness, 33
STAFFORDSHIRE SOUTH WEST CITIZENS ADVICE BUREAU (a company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2025 14 Analy51s of nel a55ets betW8e funds Unrestricted Restricted Designated Tota 2025 £ Unreslricled Rèslricle(J Designated Total 2024 £ Fund balan¢8s al 31 March 2024 are represenled by.. Fixed assets 33,862 33,862 45,868 45,668 Nel CUFrent assets 774,916 38,479 93,423 846,818 497,840 g3,189 93,423 684,453 Tolal 748.T18 38,479 93,423 88D,680 543,508 93,18 93,423 730,121 15 Commltments under operating leases As 8131 March 2025, the company had Cofnmitmenls under non-cancellable operating leases as follow5,, 2025 2024 Within one year Beeen two and five years After five years 39,640 50.911 34,843 79,449 9D,551 114,292 16 Related Parties & Trustees There were no related party transactions during the year. Details of tnjstees remuneration and expenses can be found in note 7 of these financial statements. 17 Status Staffordshire South West Citizens Advice Bureau 15 8 charitable company limited by guardntee, therefore having no share capital, incorporated in England and Wales. As al 31 st March 2025 there were 10 truslees12024 8). Each Iruslee is obliged to contribute lo the company a sum of E1 in the event of the company being wound up whilst he or she 15 a trustee, or within 1 year after they cease to be a trustee. 34