Chichester Information Shop for Young People A tharitable company limited by guarantee offering independ8nL unbiased counselling. SuP￿rt. infonnation and advir to yi)ung people aged 1&25 Est. 1999 Directors. Annual Report and Financial Statsments for the Year Ended 31 March 2022 Charity number. 1148771 Company number: 07968887 Chichester Infomiation Shop for Young Paoplo (A company limited by guarantee} Diractor8' Report & Financial Statements For the Year Endod 31 March 2022 Contents Page Company Informallon Reports of the Tnth Dlrectorn 1. Introduclion 2. Structure. Governance & Manag￿ent 3. Objectives & Activiti 4. Achievements & Perfornmnce &7 2021-2022 Statlstlcal Report 5. Financial Revithy & Roserves Policy 6. Key Aims & Objactives for 2022-23 9-10 7. Statement of Trustees. Rosponsilxlitios 10 Statement of Flnanclal A￿1VitieS 11 Balance Sheot 12 Notss to the Flnanclal Statamants 13-16 Ind•wndont Examinorfs Rèport Incom• & Expenditur• Account 17 18-19 Thank you to our Funders Chichester Infornmtion Shop for Young Pooplo (A company limited by guarantee) COMPANY INFORMATION for tho year ended 31 Mareh 2022 Reference and Administratlvo Infomhilion Charity Name". Charity registration number. Company registration numt*r. Registered offi￿ and operational address.. Trustee Directors: Richard Lang chil*￿ Infom￿ Shop for YoutvJ peO￿e 1148771 07g68887 29 s￿1h Strrt Chichester. West SusseK P019 1 EL Chair Sara Plckford Maureen Do Ali Meyrick Operatk)ns Manager: Cathy Bumard Cllnlcal Supervlsots". and for Emotlonal Suppo Julie Slumbers. Margaret HambrooL Vhari McEwan Jo Robb Outreach and Youth Servlces L￿. Aly Ede Lead Support Worker: Lead Support Workor: Philippa Hagon Olty West A(knlni8tratlve Worker Volunteer Coun8ellor¥: Ellie Stimpson (assessor) AmaThJa Ha￿0￿ (Assessor) Jane Oswin, Gemma Lord. India Ede. Olly West, Jax Sands. Beccy lthitehead, Carron CosberL Simon lambert. Michelle Stone, Shari Jesse. Shameem Slow. Cathy v￿nter5. Hugh Rushen. Melissa Marlow, Nbck H￿hman, Claire stocks. Silka Malham-An(*rson, Roi&n Venter Informatlon Support Workers: Gemma Le'Roy. Lizzie Breckon. Carol Matika, Ash Prince,Shari Jesse Rylee SFrt)oner. Baker. Young People's Panel Lead: Aly Ed8 Outreach Workers: Aly Ede Lead Safeguanllng Offtcer: Cathy Bumard Acting Safeguarding Officer: Phillipa Hagon, Olty V¥knt. Cattwine Vlnters, Jo Robb Lead Chlld Protoctlon Offlcer." Cathy Bum8rd Bankers: Bardays, East Stree( Chichester P019 1HR Chichester Infonnation Shop for Young PeqAe is affiliated to Ywlh Access (the rHtional Trembership body for young peo￿e'S infomiation, advi￿ and counselling services) and works vathin the guide11r￿S of the British Asgwation of Counselling & Psythotherapy (BACP) of which it is also a memiw. CHICHESTER INFORMATION SHOP FOR YOUNG PEOPLE Charlty No. 1148771 Company No. 07968887 EPORT OF THE TRUSTEE DIRECTORS for the year ended 31 March 2022 The Direcaors present their report and financial statements ￿ the year eNled 31 March 2022. The financial statements have been wepared in accordance with the accounting poli¢ies set out in note 1 to the financial statements and comply ￿ the chanty's Memorandum and Artides of Ass¢xiation, the Companies Act 2006 arKI 'Accounttng and Repo￿ng by Charitres.. Statement of Recommended Practice applicable to charities prepariNJ their accounts in accordan￿ wilh the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). (effective 1 January 2019). 1. INTRODUCTION Chich8Ster InfO￿natIOn Shop was estat4ished 23 years ago in 1999 urKler the govemance of West Sussex County Council. Following funding cuts in 2009, rt became an indeFendent stan(kalone seNice arKI in 2012 Ihe organisation became a tharita￿e company limited by guarantee. This preserved ts ability to continue operating within the guidelines set by the National Youth Agency in 1993 for Information Shops. and to work to the Qualty Standards set by Youth Accw (the national organisation for Ytjrth Infomiation, Advice & Counselling Services - YIACS). The project initialty sought to retain arKI preserve its open-ended counselling service for young people, operating from a room wrthin Chichester Boys. Club. In D￿rnter 2019, due impact of th& Covit*19 pandemic, the charity moved out of ts old wemises at The Boys Club in Litt￿ London. The premises had been invaluable to the projert from 2012 but had become too small and cramped to cope with the groW(h being experienced and to accommodate fuiure pl￿. New premises were identified, and we moved into them in June 2021. sin￿ the rewopening the a¢tsvity bvel at the charity has ballooned. Partly this is due to signfficantly better premises and partly due to the anticipated surge in demand for our services following th8 end of the lockdwts. 2. STRUCTURE. GOVERNANCE & MANAGEIAENT 2.1 Governing Document The organisation is a d)aritable company limlted by guarantee (with no share Ca￿ta￿, incorporated on 28 February 2012 arKI registered as a ¢harFty on 31" August 2012. Tr Memorandum and Articles of Association fom the goveming documenL 2.3 Trustee Directors The directors. as defined in the Memorandum and Articl8s. acl as both the directors of the c¢)mpany and, since th8 organisation is a registered tharity, also as its tharitable trustees. The Board of Directors provides the strategic le*lership for the organiSa￿n. All ￿￿lber9 give thw time voluntarily arKI receive no benefrts from the tharty. The Board meets quartwty, or more frequently rf cirojmstances demand, and encourages thè attendan￿ of a member ofthe Q￿rationS Manawent Team. wtKtse inFXrt is of equal weight as that of a trustee. At 31* Ma￿h 2022 there were fiv8 directors. followirvJ the resignation of Kim Shaw who had made a huge impact in building the chanty to ts wesent wsrtion. arml the appoinknent of Melissa Marlow in January 2022. Trustees a￿ appointed via recommendati¢Jn from existing trustees follo￿Ed by inteThiew. 2.4 Tho Operations ManagThnt Team The Operations Managemerrt Team (made up of the Manager, Outreach. emotional support leads and counselling leads) njns the service and meets together on a weekly basrs. Sevwal thanges took pla within the team during the period. The team reports to the Directors and a member of the management team attends the Board meetings. In the second quarter of 2021 a I￿V team was fonned from a group of new partiupants. The nthy team is headed by the Operations Manager. Cathy Bumard. The team consists ot. Operations Manager. Cathy Bumard Outreach. youth lead: Aly Ede Clinical Leads.. Jo Robb, Catherine Wnters Lead Emotional SUFPOrt workers: Phillipa Hagon. Olly West 2.5 Voluntsers Volunteers are ￿ntral to the work ¥￿ do here at the Infonnation shop. We have 2 volunteer counselling assessors, 8 drop in workers, volurrteer counsellors and five tntstees. Many of our volunteers wothng in the dropin sep4ice providing information, advice andlor emotional support arKI sexual health s8Nices are very experienced. Most have worked with young people. $0 already have a good working knowledge of young people and their needs. Before they commence with us, they attend training. faL?1stated by Philippa Hagon and Aly Ede. The training is a way for the volunteer5 to gain an insight into who we are. how ￿ operate and some of the fundamentals of emotional support. Some of the volunteers are studyirKJ Psythoty at Chichester Universify. so looking for experience in working in a mental health field and have proved to be of tremendous help to the project. Our counselling team is made up of a mixiure of qualrf*d and trainee counsellors. All counsellors wort< from a humanistic modality and benefft from fortnigmly dinical supervision and training opportunÈlies within the project. On indudion all ¢ounsellors receNe SFe&fic training on counselling young people induding safeguarding arKI confidentialty. We have two highty experienced and qualffied counsellor assessors who volunteer twice monthty to undertake Gounselling assessments. 3. OBJECTIVES AND ACTivrriES The obje& of the charity, as set ¢Krt in the govwning dowment, is the relief of the physical and mental suffering of young people in Chichester and tts surrounding areas by the provision of counselling and support. The trustees confimi that they have paid due regard to the guKlance gtven by the Charty Commission on public ben8fft. The proie¢t aims to make fully accessible for all youTrJ people the information and support they need to enable them to become fully participative member5 of the communty and a¢tive, independent ¢ttizens by: offering support and counselling to yourvJ pewe where need for such s￿iceS is identif￿d and assessed • where appropriate, remote counsellir¥J l ernotional suprKJrt can be acressed. • offering to all young peoFAe a f￿?1 pint provision of indeperKlent irrfonnation arrtl advice, free from bias on the wide range of issues whith affect their lives- for example, education, employment and training. family and relationships, health issue8. housing and homelessnes8. Justi￿ and equalty, money matters, arKI sport. travel arvj ￿SUre encouraging young peO￿e to maximise the b&nefits of the wide range of opportunit￿$ availabte to them encouraging and developing OPFMJrtunities for volunteering F￿0vidIng the services on offer via staff who are trained arKI accustomed to Working with young people actively seeking the participation of young people in pknning. development. management, delivery and evaluation of a serlice ￿ntred on their needs • monitoring the needs of and provision for yourvJ people in the localty in order lo inforni the decision- making of local artd nati(￿al govemment Mission Statwnent "Chichester Information Shop undertakes to ensure conlinugJ provision of information, advice. support and counselling for young people aged 11-25 within Chithester and the surrounding area. Central to su(* provision will be an assurance to young people that servlces wlll be froe, confidentlal and offered Indepondently from other $ervlces or Infl￿nCeS. servi￿ wtll be ￿ntr8d on the young Feople using them, will be non target- driven, and will have young peopl8 at the h￿rt of servi(t d￿oi￿nt. As members of Youth Ac￿, we have adopt&Y their Qualty StarKlards system to ensure that our policies and procedures are of the highest order. The se￿1￿ also subs(¥ibes to the ethical framwoth of the BrÈtish Association of Counselling & PsYchoth￿pY {BACP). of whith it is also a Th￿Mbar. 4. ACHIEVEMENT & PERFIYIMANCE Charitable Activilies Youn Over the past six months the Information Shop has Seen some exciting new charwjes. Not only have we moved premises to a much larger premises in ￿ntral Chichester. but ￿ have also emptoyed 5 new staff members (operations manager. two Senior emotionat SUPFQrt workers. an outreach coordinator, and another counselling lead). We, like many other cryanisations faced some very challenging times throughout lod( down but we were able to ¢ontinue supporting young people rwnotely. We are cU￿entlY open Monday-Friday 2pm-6pm. The Information Shop o￿ned its doors to our new premises on 26th July 2021. Since opening we have very quickly established ourselves as a safe Pla￿ for young people. Emotional support We offer a fa￿t0-f￿ emotional suppcKt seTviGe The emotional support tasts for 304minutes arKI can be re- booked as arKJ Wtr￿ required Clients waiting for counsellir¥J wryll sometimes choose to ac(tss our emotional support 8eryice until a counselling space has txome available. The NHS sexual health support changed over the lock do*Tr period and can now be accessed online, V￿ support young people to access the seNice and Gollect condoms and STI testing kits. Counselling seNl¢e Al ¢ounsellors and dients have been given the opportunty to come and work face to face as OPPOS8d to remi)te, but some continue lo work remotety. Young people can have up to 2 years of free ¢ounsellirvJ There are currently 5 supervision groups with Spa￿ for 4 counsellors in each. We can have up to 20 counsellors, this number fluctuates throughout the year. K Activities & Achlevements in 2022 During the year￿? have employed fve nw4 staff membeTS Cathy Bumard- Operats'ons manager Aty Ede- outreac￿ Lead emotional Sup[￿ and wtreach coordinator Phlllppa Hag0￿ Serrfx Support worker Olty West- Senor support worker Counselling lead- Catherine Wnters Jo Rob￿ CounsellirKJ lead, Jo has been a key member of staff and has be8n Working for the charFty for the past 8 years. Social medla We have signfficantly increased our social media presence. Philippa Hagon (senior support workd is responsible for updating our social media sites aTrJ liai%ng wtth the manager for appropriate and current topics to promote. Outreach We have byorked very hard at developing ccvnmunity links. Aly Ede our oU￿aChI Service lead has been very busy re*stablishing old partners links and making new ones. The work undertaken so far includes meeting with local comrnunty police officers. atterKling school assembl￿8, Freshers week information stalls, attending collages, meeting With NHS sexual leatth team, Pregnancy options team, W8St Sussex emotional wellbeing support for young people. Mind, the life centre, and many other organisations who play key part in supporting young Feople in the local area. Prnsentin Is ue8 for Youn Presenting issues for young people taken from Jan 2022-MaTch 2022 statistics . Anxiety • Low mood • Self hartu • Relauonship issues • Past traujna & FINANCIAL REVIEW As a charity. we are wholly relianl on agenaes. trusts and donors that recogntse and understand the value of our work with young people, and wish to supwt us ar#J help us to develop. A fvll list of contributors is included at the end of this ReporL As of 315t March 2022 we have all(￿at￿j £40.(￿ of our cash resour￿ to reserves in aC￿rdance with our policy of building cash reserves to cover future operating costs. We have a poli(y of building financial r8serves that wiu enabl8 US to (x)ntinue lo provi(kn our seThices for a limited time in the event that there was an interruption in irKxyming fijnrfing. Our policy is to tyjild and hold cash reserves of a minimum of 3 months nomial operating expenses. Ideally. we would like to increase these reserves to cover 6 months, as the s8r11￿ we offer are so critical to the young p￿rAe vtho would suffer rf we had to impl8ment restrictions. In order to diversify our fvnding base * employ Juliet Stallard of FootprFnt Funding, on a part time basis, who is enabling us to establish a strong fundraising strategy going forward. The aim is to build a diversTrfied base of funding from a larger spread of organisalions so that we do not become too dependent upon one organisation. al Background Since becoming a Charitable Company Limibj by Guarantee in 2012, Chichester Information Shop has been conc8m8d to ensure its financial c0MFthn￿. V4fj1h regard to hold¥yJ morw in reserve, the trustees have b guided by th8 Charity Commission and have sought advice from other rewtabk in order to detemin8 policy on this matter. b) Pollcy Statement It is the policy of Chichestsr InfonrAtion Shop to ensure that it hokls resen￿ to protect the charity against drops in income and to allow the chartty to take advantsge of new opportunities for the benefft of its clients. The Information Shop recognises that tls reseprfes may te on any of its aims. The Infomation Shop aims to build and hold funds in reserve that will supwJrt a minimum of 3 months and preferab￿ 6 months of operating costs. In terms of the current operating bw Ihis means a sum of£90,000 to cover 6 months costs. c) Procedures In order to ensure that Chithester Information maintan5 sufficient but not excessive reseprfes. and in order to both rrtht its negjs arKI te financialty staNe. th8 foll￿1ng W[K￿lureS wlll be adopted." Regular appraisal of the Fyoprfs reser¥es by Ihe Board Reporting of finana81 reserves at all trustee nwlings Establishing criteria for holdirvJ a minimum knel of free reseryes to cover essential project running costs to indude: rent utilibes,. Insuran￿,. govemance: wages; expenses" telephoneibroadband.. general admin costs. Ensuring monies set aside for ¥eufic purFK)5es e.g. I￿lId1r￿j works are noted as being separate from the Proierfs general resms EStsbliSh￿g a time perKMJ that gewal reserves shcmthl covw. Currenty s88n as three months and ideally six fflonths Monitoring and revithving the Proierfs reserves by the Trustees on an annual basts 6. KEY AIMS & OBJECTIVES FOR 2021-2022 The infomiation shop has been established for mary years, althO￿h in its new premises it seems like a very new venture. Wth financial support from a range of foundations arKI organisations we were able to move into wemises on South Street Chichester. This is in the heart of the city centre and provides great visibility and aCCe￿bilIty for young t*e. We have a new staff team. with more people, and heno have increased our capacity to offer our Servi￿3. sin￿ reop8ning Y￿ have been L￿sY establishing the team, wlth the inherent bellef that good teamwork ss paramount to success in any organisation. We looked at the fundamentaL8 and how as a team we could achieve what needed to be in pla￿ for a robust workable syst*n for staff and young people. We are now in a good position to move forward and p￿n for the future. Training for both staff and volunteers is crucial for best practice and ongoing professional development. We plan to have a calendar of training events throughoui the year. We started 2022 with safeguarding training for children and young adults. We had 12 places for the paid staff, sUpe￿I$0r5 and volunteer supervisors. Thereafter the training has been cascaded dobvn to the wider team. January: Safeguarding training (children and vulnerable adutts}. February: Understsnding self-harm and SUKadal ideation March.. The importance of attachment and relationshipsl First Aid. We hav8 training in the following later in the year. Sexual trauma. trauma, transgerKler awareness, body dysmorphia, aUt￿rn awareness, working with thildren and young people. sin￿ rewopening in July 2021, we have seen people with m¢xe ¢omplex mental heatth issu8s, leamirvJ disabilities arKI aLrtism accessing the centre. We have made reasonable adjustments to the way in which we practi￿, VR have also identified a need for more training arKI robust rtsk assessing which have played a key role in supporting staff and young people. However. we continue to offer the fundamental thing that all young pe¢)ple need - a safe. confidential Spa￿ which they can continue to access through drfficult times. It is our alm In th• eoming year. INe are currently in ts ryocess of r&Branding, this will involve a new logo, a change of name to the Young People's Shop- Chichester (YPS) a new ￿bSIte and shop signage. We hope to re4aunch in mid 2022. In the new year we will be forming a young pèrson's panel, organising y￿kshopS and groups and focusing on various tOPiL3 and themes impacting young people. Many young peopte have expressed an interest in health and wellbeing. also plan to run groups on this next year. The team have seen many yourKJ males a￿sS the (tntre. As a team we are passionate about supporting young males Ytho all too frequently struggle to access mental heath ser4ices. In the spring we will be looking at working colla1￿at[veIY with communty projects fo￿SSIng on outdoor activities, such as bush (xaft, wellness y￿kShopS wÈlh a foGus on the outdoors and nature. To have a relaxation I sensory room built in on8 of the rooms. This can be used for group relaxation and emotional support. To continue to represent the project at multi-agency meetings to ensure as many young people know of our ServI￿S as possible in a time vthen many other statutory services are diminishing. To continue to pursue funding streams. We have employed Footprirrt Fundraising to achieve a strong funding pipeline arKI to continue to develop a dear fundraising strat8gy for the future. To continualty monitor and recognise what training requirements are needed with particular emphass on accommodating those wtth autism, leaming disabilities. ¢omplex trauma, suich4al ideation and people from the transgender c(Jnmunty. F￿ staff and volunteers to have the skill and Competen￿ to continu8 supportsng y