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2021-03-31-accounts

Chichester Information Shop for Young People

A charitable company limited by guarantee offering independent, unbiased counselling, support, information and advice to young people aged 13-25

Est. 1998

Directors' Annual Report and Financial Statements for the Year Ended 31 March 2021

Charity number: 1148771 Company number: 07968887

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Chichester Information Shop for Young People

(A company limited by guarantee)

Directors' Report & Financial Statements For the Year Ended 31 March 2021

Contents

Page
Company Information 3
Reports of the Trustee Directors
1. Introduction 4
2. Structure, Governance & Management 4-5
3. Objectives & Activities 5
4. Achievements & Performance 6-7
5. Financial Review & Reserves Policy7-8
6. Key Aims & Objectives for 2021-22 8-9
Statement of Financial Activities 10
Balance Sheet 11
Notes to the Financial Statements 12-13
Independent Examiner’s Report 14
Income & Expenditure Account 15
Thank you to our Funders 16

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Chichester Information Shop for Young People (A company limited by guarantee)

COMPANY INFORMATION for the year ended 31 March 2021 Reference and Administrative Information

Charity Name: Chichester Information Shop for Young People Charity registration number: 1148771 Company registration number: 07968887 Registered Office and operational address: 29 South Street, Chichester, West Sussex, PO19 1EL Trustee Directors: Richard Lang Chair Kim Shaw Sara Pickford Maureen Doyle Ali Meyrick Operations Manager: Interim Manager Ben Doyle (to 28[th] Feb 2021) Clinical Supervisors: Julie Slumbers, Margaret Hambrook, Vhari McEwan and for Emotional Support: Jo Robb

Outreach and Youth Services Lead: Jo Robb

Lead Support Worker: Beth Stephenson-Wade Lead Support Worker: Kirsty Stimpson

Administrative Worker:

Volunteer Counsellors:

Ellie Stimpson (Assessor) Amanda Halford (Assessor) Jane Oswin, Simon Lambert, Gemma Lord, Michelle Stone, Carron Cosbert, Shameem Slow, Catherine Winters, Hugh Rushden, Louise Wise, Melissa Marlow, Selma Sturdy, Roisin Venter, Philippa Hogan,

Information Support Workers: Melissa Marlow

Young People's Panel Lead: Melissa Marlow

Lead Safeguarding Officer: Jo Robb

Lead Child Protection Officer: Amanda Halford

Bankers: Barclays, East Street, Chichester PO19 1HR

Chichester Information Shop for Young People is affiliated to Youth Access (the national membership body for young people's information, advice and counselling services) and works within the guidelines of the British Association of Counselling & Psychotherapy (BACP) of which it is also a member.

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CHICHESTER INFORMATION SHOP FOR YOUNG PEOPLE

Charity No. 1148771

Company No. 07968887

REPORT OF THE TRUSTEE DIRECTORS

for the year ended 31 March 2021

The Directors present their report and financial statements for the year ended 31 March 2021.

1. INTRODUCTION

Chichester Information Shop was established 21 years ago in 1999 under the governance of West Sussex County Council. Following funding cuts in 2009, it became an independent standalone service and in 2012 the organisation became a charitable company limited by guarantee. This preserved its ability to continue operating within the guidelines set by the National Youth Agency in 1993 for Information Shops, and to work to the Quality Standards set by Youth Access (the national organisation for Youth Information, Advice & Counselling Services - YIACS).

The project initially sought to retain and preserve its open-ended counselling service for young people, operating from a room within Chichester Boys' Club. In December 2019, due the impact ot the Covid-19 pandemic, the charity moved out of its old premises at The Boys Club in Little London. The premises had been invaluable to the project from 2012 but had become too small and cramped to cope with the growth being experienced and to accommodate future plans. New premises will be sought after the pandemic allows return to normal operating procedures.

2. STRUCTURE, GOVERNANCE & MANAGEMENT

2.1 Governing Document

The organisation is a charitable company limited by guarantee (with no share capital), incorporated on 21 February 2012 and registered as a charity on 31[st] August 2012. The Memorandum and Articles of Association form the governing document.

2.3 Trustee Directors

The directors, as defined in the Memorandum and Articles, act as both the directors of the company and, since the organisation is a registered charity, also as its charitable trustees. The Board of Directors provides the strategic leadership for the organisation. All members give their time voluntarily and receive no benefits from the charity. The Board meets quarterly, or more frequently if circumstances demand, and encourages the attendance of a member of the Operations Management Team, whose input is of equal weight as that of a trustee.

At 31[st] March 2021 there were five directors, the number having decreased following the resignation of Allison Madden after many years of outstanding contribution to the project.

2.4 The Operations Management Team

Under normal circumstances the Operations Management Team (made up of the Manager, Lead Support Worker & Administrator) runs the service and meets together on a weekly basis. Several changes took place within the team during the period. The team reports to the Directors and a member of the management team attends the Board meetings. In the first

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quarter of 2020 this team was severely disrupted by ill health of both the Project Manager and the Administration Worker. This was then compounded by the pandemic and the lockdown that started in March 2020. We were fortunate to be able to appoint an Interim Manager to take up the reins. The Project Manager was unable to work until January 2021. However, after a short time back at work her illness came back and she had to resign. The project had been managed by her for several years and her absence was a severe loss. The Administration Worker also was unable to return to work and resigned in August 2020.

Due to lockdown the premises were effectively closed and all contact with clients was managed remotely using zoom, telephone and webchat. The absence of two staff members meant that reliance was placed on the Interim Manager and the Counselling Lead who between them managed the volunteers and supervisory staff. Their contributions were pivotal to the project remaining open, albeit remotely. The trustees had to become involved intensely during the period in order to cope with the necessary temporary changes brought about by lockdown and staff absences. The Interim Manager’s role ended in February 2021 and a search was started for a replacement Operations Manager to begin when new premises are set up in the financial year starting 1[st] April 2021

By 31[st] March 2021 the end of lockdown was approaching and a search for new premises was underway with the aim of reopening full service by mid summer.

2.5 Volunteers

Volunteers are central to the work we do here at the Information shop. Under normal circumstances we have two volunteer counselling assessors, eight drop in workers, up to 20 volunteer counsellors and five trustees. During lockdown ‘drop in’ was suspended and a remote telephone helpline was used to continue support.

Our counselling team is made up of a mixture of qualified and trainee counsellors. All counsellors work from a humanistic modality and benefit from fortnightly clinical supervision and training opportunities within the project. On induction all counsellors receive specific training on counselling young people including safeguarding and confidentiality. We have two highly experienced and qualified counsellor assessors who volunteer twice monthly to undertake counselling assessments.

3. OBJECTIVES AND ACTIVITIES

The object of the charity, as set out in the governing document, is the relief of the physical and mental suffering of young people in Chichester and its surrounding areas by the provision of counselling and support.

The project aims to make fully accessible for all young people the information and support they need to enable them to become fully participative members of the community and active, independent citizens by:

5

Mission Statement

Chichester Information Shop undertakes to ensure continued provision of information, advice, support and counselling for young people aged 11-25 within Chichester and the surrounding area. Central to such provision will be an assurance to young people that services will be free, confidential and offered independently from other services or influences . Services will be centred on the young people using them, will not be target-driven, and will have young people at the heart of service development.

As members of Youth Access, we have adopted their Quality Standards system to ensure that our policies and procedures are of the highest order. The service also subscribes to the ethical framework of the British Association of Counselling & Psychotherapy (BACP), of which it is also a member.

4. ACHIEVEMENT & PERFORMANCE

Charitable Activities

Supporting Young People

The Coronavirus pandemic has upset the fragile balance between hope and anxiety that many young people live with.

Like many other organisations we faced some very challenging times throughout lockdown, but we were able to continue supporting young people remotely. All counsellors were given smart phones to enable them to work remotely and clients were seen by telephone or zoom. The youth services side of the charity also went remote by offering telephone and webchat sessions. We continued to remain open ‘remotely’ to young people with the following hours: Monday to Wednesday 10am to 6pm, Thursday 12pm to 6pm, Friday 2pm to 6pm. By the end of the period a return to normal working could be seen to be only a few months away.

The search for new premises in which to reopen had been followed throughout lockdown and it was evident that the costs would be significantly higher than in the old premises. The decision was taken to approach funding organisations to support future commitment to 3-year funding packages to cover the increase in costs involved in identifying and moving to new premises. The aim was to find new premises offering improvement; through bigger rooms with windows, proper ventilation, effective sound proofing and no forced limit to counselling hours due to noisy activities in the adjacent building. We have been fortunate to secure new financial support from important funders. As a result, the trustees have been able to make the decision to move. This will mark a significant and very exciting step forward for the Charity by providing us with the necessary safe space within which to expand our services and cope with the anticipated increase in young people’s mental health issues as the impact of the pandemic materialises over the coming months.

Emotional Support

6

Counselling Service

Key Activities & Achievements in 2021

During the year we have:

Outreach

Outreach work was significantly curtailed by lockdown. Outreach was only possible via social media

Stafng

Lockdown in March saw many of our emotional support volunteers, of which many were university students, return home, however we continued to employ our core staff to operate the remote service, including the promotion from volunteer to paid employee of Beth Stephenson-Wade, allowing us to increase our service availability.

We fully intend to recruit more volunteers to staff our drop-in service once it resumes and our operation returns to pre-lockdown status.

For health reasons we had to say goodbye to our Admin Worker/GDPR & Data Protection Officer, Fern Sadler, whose role and responsibilities have been undertaken by our Interim Office Manager Ben Doyle.

Presenting Issues For Young People Accessing Our Telephone Helpline and Online Support Service

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Throughout lockdown the predominant presenting issues were the following:

5. FINANCIAL REVIEW

As a charity, we are wholly reliant on agencies, trusts and donors that recognise and understand the value of our work with young people, and wish to support us and help us to develop. A full list of contributors is included at the end of this Report.

At the end of the 2020-2021 period we held total funds of £77,294 (of which £0 relates to restricted funding). This balance now includes funds held as ‘reserves’ of £35,000.

We have a policy of building financial reserves that will enable us to continue to provide our services for a limited time in the event that there was an interruption in incoming funding. Our policy is to build and hold cash reserves of a minimum of 3 months normal operating expenses. Ideally, we would like to increase these reserves to cover 6 months, as the services we offer are so critical to the young people who would suffer if we had to implement restrictions.

In order to diversify and strengthen our funding base we have employed Juliet Stallard of Footprint Funding. Her work has started to yield real benefits and our funding support is growing. The aim is to build a diversified base of funding from a larger spread of organisations so that we do not become too dependent upon one organisation.

Reserves Policy

a) Background

Since becoming a Charitable Company Limited by Guarantee in 2012, Chichester Information Shop has been concerned to ensure its financial competence. With regard to holding money in reserve, the trustees have been guided by the Charity Commission and have sought advice from other reputable bodies in order to determine policy on this matter.

b) Policy Statement

It is the policy of Chichester Information Shop to ensure that it holds reserves to protect the charity against drops in income and to allow the charity to take advantage of new opportunities for the benefit of its clients. The Information Shop recognises that its reserves may be spent on any of its aims. The Information Shop aims to build and hold funds in reserve that will support a minimum of 3 months and preferably 6 months of operating costs.

c) Procedures

In order to ensure that Chichester Information Shop maintains sufficient but not excessive reserves, and in order to both meet its needs and be financially stable, the following procedures will be adopted:

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6. KEY AIMS & OBJECTIVES FOR 2021-2022

The first significant objective is to set up in new premises. Following this we plan to employ more staff starting with an Operations Manager and then build a new team with the key positions being:

Training for both staff and volunteers is crucial for best practice and ongoing professional development. We plan to have a calendar of training events throughout the coming year. Training such as safeguarding is paramount when working with young people and vulnerable adults.

Since re-opening in July 2021, we have seen people with more complex mental health issues, learning disabilities and autism accessing the centre. We have made reasonable adjustments to the way in which we practice, we have also identified a need for more training and robust risk assessing which have played a key role in supporting staff and young people. However, we continue to offer the fundamental thing that all young people need - a safe, confidential space which will stay alongside them through difficult times.

It is our aim in the coming year:

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This report has been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities (issued in March 2005) and in accordance with the special provisions of Part VII of the Companies Act 2006 relating to small entities.

The trustee directors hereby confirm that there have been no serious incidents relating to the charity.

Approved by the Board of Directors on 28[th] December 2020 and signed on its behalf by:

Richard Lang (Trustee Director & Chairman)

Chichester Information Shop for Young People
Charity No:
148771
Company
No:7968887
STATEMENT OF FINANCIAL ACTIVITIES
(Includes the Income & Expenditure Account)
For the Year Ended 31st March 2021
Details of
own
analysis
Notes
Unrestrict
ed funds
Restricte
d funds
Total
this
year
Total
last
year
£
£
£
£
INCOMING RESOURCES
Voluntary income
Donations &
grants
3
96,3
60
13,6
38
109,
998
77,7
33
Investment income
-
-
-
-
Other incoming resources
Interest,
refunds etc
3
15
-
15
50
Total incoming resources
96,375
13,6
38
110,
013
77,7
83
RESOURCES EXPENDED
Charitable activities
69,5
26
13,6
38
83,164
77,3
00
Governance costs
1
84
-
1
84
4
23

10

Total resources expended
69,7
10
13,6
38
83,348
77,7
23
Net incoming/(outgoing) resources
26,665
0
26,665
60
Taxation
Transfers
Net movement in funds
26,665
0
26,665
60
Reconciliation of Funds
Total funds brought forward
50,6
29
0
52,6
29
52,56
9
Total funds carried forward
77,294
0
77,
294
50,629

11

Chichester Information Shop for Young People

,Charity No: 1148771 Company No: 07968887

BALANCE SHEET At 31st March 2021

Note
s
Unrestricted
funds
Restricted
income funds
Total
this year
Total
last year
£
£
£
£
Fixed assets
Tangible assets
-
-
-
-
Investments
-
-
-
-
Total fxed assets
-
-
-
-
Current assets
Stock
-
-
-
-
Debtors
-
Cash at bank and in
hand
79,097
-
79,097
80,828
Total current assets
79,097
-
79,097
80,828
Creditors
5
1,803
-
1,803
28,381
Net assets
77,294
-
77,294
52,447
Funds of the
Charity
Unrestricted funds
77,294
77,294
52,447
Restricted income
funds
6
-
-
Total funds
77,294
-
77,294
52,447		 Note
s
Unrestricted
funds
Restricted
income funds
Total
this year
Total
last year
£
£
£
£
Fixed assets
Tangible assets
-
-
-
-
Investments
-
-
-
-
Total fxed assets
-
-
-
-
Current assets
Stock
-
-
-
-
Debtors
-
Cash at bank and in
hand
79,097
-
79,097
80,828
Total current assets
79,097
-
79,097
80,828
Creditors
5
1,803
-
1,803
28,381
Net assets
77,294
-
77,294
52,447
Funds of the
Charity
Unrestricted funds
77,294
77,294
52,447
Restricted income
funds
6
-
-
Total funds
77,294
-
77,294
52,447		 Note
s
Unrestricted
funds
Restricted
income funds
Total
this year
Total
last year
£
£
£
£
Fixed assets
Tangible assets
-
-
-
-
Investments
-
-
-
-
Total fxed assets
-
-
-
-
Current assets
Stock
-
-
-
-
Debtors
-
Cash at bank and in
hand
79,097
-
79,097
80,828
Total current assets
79,097
-
79,097
80,828
Creditors
5
1,803
-
1,803
28,381
Net assets
77,294
-
77,294
52,447
Funds of the
Charity
Unrestricted funds
77,294
77,294
52,447
Restricted income
funds
6
-
-
Total funds
77,294
-
77,294
52,447		 Note
s
Unrestricted
funds
Restricted
income funds
Total
this year
Total
last year
£
£
£
£
Fixed assets
Tangible assets
-
-
-
-
Investments
-
-
-
-
Total fxed assets
-
-
-
-
Current assets
Stock
-
-
-
-
Debtors
-
Cash at bank and in
hand
79,097
-
79,097
80,828
Total current assets
79,097
-
79,097
80,828
Creditors
5
1,803
-
1,803
28,381
Net assets
77,294
-
77,294
52,447
Funds of the
Charity
Unrestricted funds
77,294
77,294
52,447
Restricted income
funds
6
-
-
Total funds
77,294
-
77,294
52,447		 Note
s
Unrestricted
funds
Restricted
income funds
Total
this year
Total
last year
£
£
£
£
Fixed assets
Tangible assets
-
-
-
-
Investments
-
-
-
-
Total fxed assets
-
-
-
-
Current assets
Stock
-
-
-
-
Debtors
-
Cash at bank and in
hand
79,097
-
79,097
80,828
Total current assets
79,097
-
79,097
80,828
Creditors
5
1,803
-
1,803
28,381
Net assets
77,294
-
77,294
52,447
Funds of the
Charity
Unrestricted funds
77,294
77,294
52,447
Restricted income
funds
6
-
-
Total funds
77,294
-
77,294
52,447
77,294 77,294 52,447
- -
77,294 - 77,294 52,447

For the year ending 31st March 2021, the Charitable Company is entitled to exemption from audit under Sect of the Companies Act 2006 relating to small companies. The members have not required the charitable company to obtain an audit of its financial statements for the ended 31st March 2021 in accordance with Section 476 of the Companies Act 2006.

The directors acknowledge their responsibilities for:

(a) Companies Act 2006 and at

financial statements, so far as applicable to the charitable company. These financial statements have been prepared in accordance with the special provisions of Part 15 of the Co Act 2006 relating to small charitable companies and with the Financial Reporting Standard for Smaller Entities (effective April 2008).

behalf by:

................................................................ Richard Lang - Trustee Director & Chairman

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Chichester Information Shop for Young People

Notes to the Financial Statements For the Year ended 31 March 2021

1. Accounting Policies

The principal accounting policies are summarised below.

(a) Basis of accounting

The financial statements have been prepared under the historical cost convention and in accordance with the Companies Act 2006 and the Statement of Recommended Practice: Accounting and Reporting by Charities issued in March 2005.

(b) Fund accounting

(c) Incoming resources

All incoming resources are included in the Statement of Financial Activities when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy. The following policies are applied to particular categories of income:

(d) Resources expended

Expenditure is recognised on an accruals basis as a liability is incurred and has been classified under headings that aggregate all costs related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with use of the resources.

(e) Fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life:

Office equipment 25% on cost Building improvements 10% on cost Only items of a capital nature that are over £500 are capitalised as Fixed Assets and depreciated.

2. Trustee Director Remuneration & Related Party Transactions

13

No trustee directors received any remuneration during the year.

No trustee director or other person related to the charity had any personal interest in any contract or transaction entered into by the charity during the year.

These notes form part of the financial statements

14

Chichester Information Shop for Young People

Notes to the Financial Statements – contd. For the Year ended 31 March 2021

3. Donations

Unrestricted Restricted 2020/21 2019/20
Total Total
£ £ £ £
Amazon 16 16
Groundwork UK 1,500 1,500
Chichester City Council 2,143 2,143
Sussex Community Fund 10,000 3,213 13,213
Garfeld Weston 10,000 10,000
Children in Need 2,500 2,500 10,000
The John Pritchard Trust 40,000 40,000 35,000
Chichester Boys Club 1,728 1,728
Boltini Trust 2,000 2,000 2,000
Clothworkers 1,500 1,500
Covid Response BGC 9,533 9,533
NEST Credit 252 252
45 Chichester 4,000 4,000
CDC 1,000 1,000
Mikado 5,000 5,000 5,000
Hall & Woodhouse 1,500 1,500 1,208
Covers 72 100 172
Hendy Foundation 1,245 1,245
Sussex Community Trust 5,000 5,000
COOP 1,056 1,056
Chichester Free School 60 60 896
Goodwood 6,580 6,580 13,160
Other
10,469

Interest received

____________ 96,360 13,638 109,998 77,733 15 15

4. Taxation

The charity is exempt from corporation tax on its charitable activities.

5. Creditors

A total of £1,803 included in the charity's expenditure for the year relates to invoice payments that were made after 31[st] March 2021, for goods and services that were acquired within 20202021

6. Movements in Funds

6. Movements in Funds
At At
01.04.20 Income **Expenditure ** 31.03.21
£ £ £ £
Unrestricted Funds 52,432 96,360 69,710 79,097
Restricted Funds: NIL 13,638 -
- Co-ordinator's salary - 13,638

15

15

52,432 110,013 83,348 79,097

These notes form part of the financial statements

Independent examiner's Report to the Trustees of Chichester Information Shop for Young People, company number 07968887

I report on the Accounts for the year ended March 2021.

Responsibilities and basis of report

As the charity trustees you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ('the Act')

I report in respect to my examination of the Trust's accounts carried out under section 145 of the Act and have followed the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

Independent examiner's statement

I have completed my examination and confirm that no material matters have come to my attention giving me cause to believe that:

  1. Accounting records were not kept as required by section 130 of the Act, or

  2. The Accounts do not accord with those records, or

  3. The Accounts do not comply with the applicable requirements concerning the form and content set out in the Charities Accounts and Reports) Regulations 2008 other than any requirement that they give a 'true and fair view' which is not a matter considered as part of an independent examination.

I have no concerns and have come across no other matters in connection with examination to which attention should be drawn in this report to enable a proper understanding of the Accounts to be reached.

Peter Snell F.C.A

Old Quinings, Down Street, West Ashling, P018 8DS

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Chichester Information Shop for Young People

Charity No: 1148771 Company No: 07968887



Company No: 07968887
Income & Expenditure Account
For the year ended 31st March 2021
TOTAL
Unrestricte
d
Restricte
d
Total last
year
£
£
£
£
INCOMING RESOURCES
Grants 109,99
8
96,360
13,638
75,868
Donations 1,865
Refunds & acc transfers
Interest 1
5
15
50
Total incoming resources 110,0
13
96,375
13,638
77,783
RESOURCES EXPENDED
Charitable Activities
Volunteer expenses 0
0
0
3,079
0
0
0
3,079
Clinical Supervision 3,145
3,145
0
3,568
Stafng Costs 57,706
44,068
13,638
52,111

Training		 275
275
0
958
61,126
47,488
13,638
56,637
Telephone/broadband 2,702
2,702
1,382
Stationery & ofce consumables 135
135
788

Service provision		 258
258
286
Subscriptions 0
0
435
Publicity/promotion 55
55
0
329
3,150
3,150
0
3,221
Rent & utilities 6,721
6,721
10,143
Insurance 484
484
472
Equipment/Building 7,243
7,243
699
14,448
14,448
0
11,313
Governance Costs 184
184
423
Fundraising 4,440
4,440
3,050
4,624
4,624
0
882
Total Resources Expended 83,34
8
69,710
13,638
77,723
Net incoming/(Outgoing)Resources 26,66
5
26,665
0
60
This page does not form part of the statutory fnancial
statements

17

A HUGE“THANK YOU” to those who funded us in 2020-21

The full list of donors is set out in Note 3 to the accounts.

We express our deep gratitude to every individual and organisation who has funded us in the last year.

It is only due to the continued funding from those who have supported us for many years and the generous contributions from those who have supported us for the first time that we are able to offer the help, guidance and emotional support to the young people in the community we serve. The impact of the pandemic in all its different manifestations has triggered a huge crisis for the young. We are committed to do all in our power to help them.

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29 South Street, Chichester, PO19 1EL ~ Tel. 01243 839093 ~ email: chi.infoshop@gmail.com

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