Norfolk Blood Bikes Charity Ref. 1148669 Trustees Annual Report for the perlod: April i* 2024 to March 31•1 2025 Norfolk Blood Bikes, forniedy SERV Norfolk. became registered as a charity with the Charity Commission on 22nd August 2012. Our registered number is 1148669. In 2019, the name was changed to Norfolk Blood Bike5 to reflect more accurately the work the charlty does and enable more meaningful engagement with the general public. Throughout our existence we have maintained our membershlp of the NatlDnwide Assoclatlon of Blood Bikes which provides guldance and support to all the UK Blood Bike charities. Objectlves and Actlvltles. The Charity's formally ststed obJects ￿Main - To transport blood, samples and any other item5 needed by dortors, hospitals, and laborotories for the medical or suryical treatment of patients, durtng the night, at weekends, and on Bank Holidays free of charge to the National Health Service. To co-operate with the emergency services a5 may be required, and additionally to co- operate and enter into agreements with other Government authorltles, persons, companles or assoclations In 2023 and In order to better malntaln the teams comblned focus on thls objective, the charlty Introduced the strateglc vlsion To be recognlsed as Norfolk's most loved chartty by our members, our servlce users and the public. Wlth the followlng mlsslon To provide the rellable, tlmely and free of charge dellvery of urgent and emeryency Items to Norfolk s NHS care pmviders and Air Ambulance. To build a community of volunteers that enables the charlty to deliver for the future needs of our servlce usets. ro grow a level of public awareness that secures our annual funding requirements and enables the charlty to achieve its fullest potential. Slnce Its Introduttlon In late 2023, the vlsion and mission have not only establlshed a more coheslve framework for goal settlng and declslon maklng. but have been able to establlsh a number of work Streams that have lrnproved operational efficiency, member engagement and Income securlty. Achlevements and Performance. eratlon During the perfod, Apdl 2024 to March 2025 the charlty recelved 2188 calls for urgent transfer of blood, blood products, samples, donated breast milk and other essential items. Our team of volunteers undertook 2646 tasks to complete these requests. some of which requlred multiple volunteers to complete the Journey. It should be noted that for the period of this report, the number of tasks had Increased by over 200 year on year, but thanks to improved communicatlon with our service users. our combined mileage had reduced to Just over 135,000 mlles. A year on year reduction of nearly 20,000 mlles (reduction of 385mileslweek, equivalent of approx. 4tonnes C02). This improvement in effiaency was achieved through more frequent and in depth engagement wlth the NHS teams. Through a greater understanding of our service they have been able to combine, delay and even avoid some requests. At no point was patient care ever compromised. The service provided by the volunteers of Norfolk Blood Bikes is delivered in order to help the NHS retain funding for critical frontline care rdther than appointing taxis and costly speclallst courlers. With extemal provlders costlng approx. £50 - £180 per task, Norfolk Blood Bikes believe we have saved the NHS over £250,000 this year. To a lesser degree our *rvice has a150 benefited the lifesaving charitable operations of the East Anglian Ambulance in a similar way. Norfolk Blood Bike5 Charity Ref. 1148669 This benefit to the NHS and others is not limited to a simple financial calculation. Our relatlonship wlth each of our service users is governed by Service Level Agreements (SLA'S) wlth agreed response times and auditable records that ensure that we perform to an agreed and accepted level. with accountability for the services we provide. As a trusted partner under these agreements. Norfolk Blood Bikes are Increasingly asked to undertake urgent tasks where samples must transported within very specific time limits to enable the medlcal professionals to administer the approprfate lifesaving treatment. Durlng anftual review5 wlth our hospltal partners, we have continued to meet the key performan Indlcators within our SLA'S and thanks to increased quarterly meetings. levels of feedback remain con51stently positive with improvements In efficiency seen by both sides. We contlnue to be proud to be considered part of the local health system and live up to our motto "We1190 no matter what". The charity functions solely to benefit the people of Norfolk through the transport of potentially lifesaving clinal supplies to the NHS and Air Ambulance, consequently. it does not work for, nor receive reimbursement from any prlvate company. At the beglnnlng of the reportlng period, we had chosen to increase the dedicated Ilveried fleet of motorblkes to 15, supported by 5 cars. These are constantly assessed by our fleet management team to ensure their continuing capablllty to functlon, and to faa'litate the advanced plannlng of servlce, repalr and renewal. In the prevlous year, we declded to Increase the slze of the charity's fleet. In the sprfng of 2024, thanks to surplus funds from p￿vIouS years. donatlons from local buslness Crane Garden Bulldlngs and a legacy donatlon. the four new Triumph mger 1200 GT Pro blkes qulckly became a flrm hlt wlth the team. Havlng four more assets deployed across the county meant that the travel tlme for volunteers to plck up a bike for duty was cut for many of the team members. Appreclated by the rlders and thelr famllles (who typically had to drive their loved one to the fellow volunteers house) these hl-spec, hlgh performance motorcycles were seen as a very sultable alternatlve to the Yamaha FJR 1300 which had ceased being manufactured. By the summer, several of our older motorcycles were experlenclng dlfflcultles In accesslng spare parts and the Increaslng expenses led to a proposal to replace four of our older motorcycles whilst they stlll had a decent trad-in value. Whilst the charity was enJoylng another record year of Income from fundraising, the leadershlp team voted to approve the sale of four older bikes and the purchase of four new Trlumph Tigers of the same speclficatlon as previous. Norfolk Triumph honoured the heavily discounted 2023 price that had been prevlously negotiated as well as the monthly servlce plan enabllng greater vlslblllty to servlce costs. The new bikes Jolned the fleet In September bearing the new 74 plate and once adapted for carrylng the blood boxes, the trackers and sat-navs installed and the NBB livery applled they went Into servlce before the Autumn weather could have an Smpact. Before the end of the Autumn we had also heard about the successful appllcatlon of grants from the National Lottery Communlty Fund as well as West Norfolk Lives Matter administered by The Norfolk Community Foundatlon. Both grants had been granted on the basis of addlng motorcycles to our fleet In order to Increase availability to volunteers, increase response times within specific locatlons wlthin the county as well as reducing emissions from transfer mlleage between active duty. The restrirted fundlng frorn these grants were used to fund two additional Triumph Tlgers which were orde￿d in the early part of 2025 and came into service In March. Norfolk Blood Bikes Charity Ref. 1148669 Fundralsln and En ement. The charity entered the new 2024125 year in much stronger form than the previous year with a forward looking leadership team and an enthusiastic membership that were responding to the positive adaptations being made. Having built up surplus's over the last several years, the leadership team had used these to upgrade the fleet and enable the membershlp to access charity assets more easily. AII OL¢r operational costs are covered by collections and charltable donations from philanthropic organisations and the general public. As part of the charity's stTrtegic plan, new fundraislng approaches are being adopted with collaborative relationshlps bearlng frult. During the course of the reporting period significant donations were received from, Enterprise Car Hire, The Norfolk Masons, Dimension Brickworks. Kings Lynn Community Choir. Cromer Distrirt Buffaloes for general operatlonal costs. Generous donatlons of restrtcted funds for vehlcle purchases We￿ ￿ceiVed from The Natlonal Lotteryi Mark Mason Benevolent Fund, West Norfolk Uves Matter and a private donor achievlng a record hlgh of £98,288.89. The charity used the experlence of the prevlous year to Increase attendance at publlc and communlty events. Learnlng that some actlvitles drlve awareness whilst other contrtbute more signlficantly to fundraSsing, the charity invested modest ￿oUrceS In addltlonal materlals to help promote the charity's purpose and Impact. Durlng the reporting year, no complalnts were recelved regardlng our fundralslng actlvltles. Posltlve relatlonshlps between our volunteers and the charlty contlnued to develop wlth monthly social gatherings at our Sunday Coffee Mornings and In¢￿a51ng attendance at promotional and fundraSslng actlvltles. The leadershlp team recognlse the Incredlble passlon and goodwlll provlded by our volunteers and remaln grateful and humbled. Thanks to increaslng publlc awareness, durtng the 24125 ￿portIng pertod N88 were agaln selected as charity partners by Several local organisation and events. Crane Garden Bulldings, havlng donated funds to purchase a new motorcycle, helped promote the relatlonshlp through thelr consumer media as well as thelr 50th annlversary celebrations. NBB were also chosen as annual beneficlarles by Harleston Young Farmers, Juventas Care Homes, the Ladlng Tractor Run, Acle Beer Festlval to name a few. The economlc beneflts of these partnershlps and Increase publlc awareness has resulted In general funds Improvlng by over 17% year on year. Worklng closely wlth the Flreflghters charfity, In Aug .24 Norfolk Blood Blkes hosted our flrst covntywlde promotlonal fundralslng actlvity. The Great Norfolk Charlty Rldeout enable almost 80 members of the public to support the comblned charltles whilst experienclng Norfolk countryslde escorted by a groups of advanced tralned motorcycllsts. It Is antScipated to make thls an annual fundralslng and awareness actlvlty for both charltles. Towards the end of the reportlng perlod, conversations were underway to establlsh supportlve relationshlps wlth several local businesses and phllanthroplc organisations that wlll deliver practical, promotlonal and financial benefits in the 25126 period. The N8B leadership team contlnue to belleve in the power of a Norfolk network for good and hope to bulld further support from Ilkeminded caring organisations. mini Durlng the course of the reportlng perlod NBB Introduced several addltlonal procedural documents whlch were Sncorporated as °bye laws" under the constitution clause 32.2. Reserve funds policy - permanently recording reserve values, purpose and savings account type Trustees Delegatlon of Authorfty - clarifylng approval levels for financial controlldecision making In the early part of the new 25126 perlod all previous polSdes. procedures and operatlng procedures were reviewed and updated where necessary. All documents shared wlth the membershlp vla our "3Rings" online rota and communications platform. Norfolk Blood Bikes Charity Ref. II48669 structure, Governance and ManagemenL The structure and govemance of Norfolk Blood Bikes was established within the constitutlon first adopted on 1st Jul 2012. as amended at the Annual Generdl Meeting on 2711012024.The trustees and officers of the charity are elected from within the established membershlp at AGM. All officer5 and Trustees will have served a minimum of one year as volLtnteers of NBB prior to them being ellglble for conslderation in a leadership role. Management of the charity is by the Trustee5 Wlth the elected leadershlp team covedng the day-to-day responsibillties for events, fundrdising, fleet malntenance, hospltal liaison, membershlp, rota, social media. and trainlng. The Trustees of Norfolk Blood Bikes receive no payment or remuneration for their service to the charlty. Reasonable expenses may be claimed and relmbursed as per the charities on-golng expenses policy. During the reporting perlod 8 Trustees clalmed expenses worth a total £6,809.99. This total Includes mileage clalms, postage and stationery as well as more signlflcant purchase5 made on behalf of the charity where best value was gained and no altemative supplier account facllltles were avallable. These may Include, but are not limited to online printed materlals, speclallst motorcycle and car accessorles. online windscreen repalr clalms and old model printer cartridges. For visibility, slgniflcant Trustee expense clalms, Including purchase5 for the chadty wlth no clalm on subsequent ownershlp, are deCla￿d and recorded at monthly Leadershlp Team meetlngs. Alexander Gourlay Paul Southwell Beth Grainger Shane Flnch Jasmin England Phillp Shethff Graham Horton Chalr/Ftsndrnislrtg Dept-chalr rreasurer Treasts￿r Secretary/Jndependent Tralnlng Manager Independent Tn 06/08/2023 - 27/10/2024 06/08/2023 - 27/10/2024 06/08/2023 - 03/05/2024 18/05/2024 - 27/1012024 06/08/2023 - 27/1012024 06/08/2023 - 27/10/2024 06/08/2023 - 27/10/2024 Durlng the reportlng perlod and followlng the reslgnatlon of the elected Treasurer, the Trustees Invlted the Shane Flnch (Fleet Operatlons) to take on the role. At a slmllar polnt, Jasmln England stepped down In the role of Secretary. The Trustees Invlted her retaln a place on the team as an Independent Trustee whlch was accepted. Having prevlously served as a Trustee and Secretary, Stuart Scott was asked to Joln the leadershlp team as Intedm Secretary In order to fulfll the role until the AGM In Oct 2024. Durlng the reportlng perlod, all other supportlng roles have been dellvered by active volunteers helplng contrlbute to the suttess of the leadershlp team. As part of the charlty's ongolng development and In Ilne wlth constitutlon dause 17. 1, the Leadershlp team declded to make the followlng roles to become Trustees following electlon at the next AGM. Hospltal ￿alson, Fundralslng, Membership, Rota. All Incumbent members of the Leadershlp team stood for re-electlon at the next AGM. Alexander Gourlay Paul 5outhwell Shane Flnch stuart Scott Phlllp Sherrtff Glen Walker Jean Sherriff Joanne Jutsunp m Allen Graham Horton Steven Mccarthy Guy fasker Marc Back Chair Dept-chalr Treasurer 27/10/2024 - onqolng 27/10/2024 - ongoing 27/10/2024 - ongoing 27/10/2024 - ongoing 27/10/2024 - ongoAn9 27/10/2024 - ongoing 27/10/2024 - ongoing 27110/2024 - 03/07/2025 27/10/2024 - ongolnq 27/10/2024 - ongoing 27/10/2024 - ongoifrg 27/10/2024 - ongoir 27/10/2024 - ongolng Training Manager Rota Manager Membership Manager Fundraising Manager Liai50n Off Independent Trustee Independent frustee Independent T￿￿tee Independent Tn Following another successful year, eleven out of thirteen trustee5 anticipate standing for electlon to the next leadership team. Joanne Jutsum resigned from the leadership team In the summer due to significant external commitmertrts, but continued as a charity volunteer. Norfolk Blood Bikes Charity Ref. II48669 Financial. The effects of the charity's increased publlc awareness have shown in significant growth in annual income. Thanks to the passionate support from our volunteers at events and a strategic approach to engaging grant funding entitles, Income of É204.928 represents an all-tlme record for the charlty. A slgnificant amount of this figure (+53%) is made up of restricted funds for capital proj.ects and revenues from vehicle dlsposals. That said. the underfying improvement in fundTrising income represents a +17010 Increase year on year. The value of 24125 income adequately covers running cost and contlnues to enable the charity to invest in improvements that enable our volunteers to deliver an effectlve and safe operation for our service users. The charity's leadershlp team have agaln managed costs wisely, however both Insuran￿ and vehlcle depreciation costs Increased most significantly over the year, in Ilne with more cars and motorcycles Jobnlng the NBB fleet. Expendlture on fuel has remalned stable with increased costs offset by a modest decrease In overall annual mlleage. Purchases relating to promotlonal materlals and branded goods used at events have seen a major reductlon slnce last year where the charlty had to Invest a large sum followlng several years of underspend. At year end 24125, the cash funds avallable of £152,046.06 demonstrate a +63% Increase on the prevlous year and Includes the ongolng ￿SerVe fund of £35.000 (representing 7 months operatSon costs) and a further ￿SerVe of £56.768.50 for fleet replacements (belng the full c05t of replaclng both a car and a motorcycle In the event of a total wrlte off or urgent addltlonal resource). These reserves mean that If future clrcumstances should restrlct the ablllty of the charlty to generate Income from the publlc collectlons, Norfolk Blood Bikes could continue to functlon through a crlsls whllst establishing a reformulated operatlng plan. This leaves an operational cash balance of £60,277.56 whlch the leadershlp team alm to utillse for further operatlonal Improvements supportlng Increaslng demand from our servlce users. Durfng the reportlng perlod no donatlons We￿ made to thlrd partles, nor sponsorshlp for promotlonal actlvlty. As one would hope, the charlty ￿ceIved a modest dlscount from l)oth vehlcle suppllers for the purchase of the vehlcles prevlously reported. No related-party trdnsactlon5 took place wlth Trustees or connected persons. We are therefore satlsfled that the current flnandal plans and projerted Income from events, phllanthroplc organlsatlons and publlc donations wlll enable us to contlnue to provide the servlce outllned In thls report and have sufficlent headroom to respond to futu￿ demand and potentlally Increase select provlslon to our current users when required. The charlty's Trustees vlew of the detalled financlal report below and the future forecasts for our flnances Is that there Is Ilttle or no rlsk that mlght prevent the charity from contlnulng Its current functlon for the foreseeable future. The objectlves of the chartty for the publlc benefit have and are belng fijlfllled and It Is proposed to contlnue In thls manner. Contlnues.. Norfolk Blood Bikes Charity Ref. II48669 Aprll 2025 onwards. Having broadly retained the core leadershlp at the October AGM, increasing the team by including former "commlttee" roles and additional independent trustee roles, the new, larger leadership team have maintained the existing focus on volunteer engagement and external fundTrislng opportunities. livo additional Triumph Tigers joined the fleet In the wlnter months of 2025 and two further Ford Kuga Hybrid cars also Jolned durtng the summer. All four vehlcles funded by grants received durtng the reportlng year 24125. In the Sprlng of 2025, the charlty undertook an addltlonal servlce sUPPOrting the Norfolk County Council Foster Care provision supplying donated breast milk to new bom bables In foster care. The volunteers from Norfolk Blood Bike5 were recogni5ed with a "Local Hero" award at a ceremony held In the Klngs Lynn Corn Exchange hosted by Klng's Lynn and West Norfolk Council. The charlty was also featured In the Sprlng "KL magazine". Both features have helped ralse the proflle of our chadty helplng us reach new fundlng partners and help the general publlc understand how we help the community. Thanks the expertlse and support of two local businesses we were able to update and Improve the charlty's website durfng the summer of 2025. Thls wlll make It easler for visltors to donate and volunteer for the chartty- As part of the charlty's sustalnable Income strntegy and followlng research Into several provlders, the Norfolk Blood Blkes weekly charlty lottery was launched In August .25. Whllst stlll very early, our goal Is to achleve 25Wo total Income through the lottery by end of year one. The lottery platform Is provlded by Glant Cash 8onanza as a Society ￿cense holder. benefittlng from 19 years of experlence provldlng slmllar Small charltles wlth thls servlce. We antlclpate uslng our soclal medla channels, word of mouth and promotlonal materlals at our events to develop awareness of the lottery and the beneflts to both the charlty and the players. At no polnt wlll we hlre thlrd paty personnel. adopt blanket marketlng or door to door tartlcs to "sell" the lottery. Income contlnued to remaln very posltlve In the early part of the new financlal year wlth corporate donatlons, legacy glfts and fundralslng actlvltles helplng achleve slmllar success to the prevlous years. Glven the surplus from last year flnances and eady success In 25126, the leadershlp team alm to make a flnal Increase to the fleet In the latter part of 2025. Thls has been another challenglng year gettlng on top of dated admlnlstrative processes and establlshlng more effectlve ways of worklng as a larger leadershlp team. Many hands make Ilght work and the￿ have been some great examples of renewed energy, passlon and commltment to help make Norfolk Blood Blkes a leadlng chadty In our county. Once agaln the volunteers of thls charlty have dellvered an Incredlble and dlfficult service that potentlally beneflts every resldent and visitor to Norfolk as well as the experts withln the NHS and Alr Ambulance teams. We have met the increaslng challenge of demand and improved conditlons for our volunteer membership. We antlcipate continulng to increase se￿Ice provlslon and growth further engagement wlth our team and the general public. The trustees have assessed and conslder the charity a going concem for at least 12 months from approval. Contlnues.. 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