HELLO WORLD Annual Report and Financial Statements for the Year Ended 31 March 2024
Referer and pdministrati Details Trustees, tlep)rt Statement of Trustees, Responsibilities 15 Independent Examiners fiÈwrt Statement of Financial Activites 16 17 Balan Sheet 19 Cash Flow Statement 20 Notes to the Financial Statements 21
Stephen Whitehead Laura Hartnett Marcus William Exall Frances Baawuah Lopa Winters Stephanie Jane BTuce S•nlor M•n•g•mP TMM Katrin Mcmillan Chief Executi Officer Angharad Jones Chief Operatir)g OfFicer Charlty R•gIstratI< Number ii48596 Prlndpal Offlce 28 Digty ceent Finsbury Park London N42HR Independent Examln•r Thompson Jenner LLP Chartered Accountants I Colleton Crescent Exeter Devon EX2 4DG
The charity is an unIrorrated asgKiatK)n; its goNErnirvJ thxuments are its trust deed. The trustees present the Annual Flewrt together with the Financial Statements and Auditorfs Rep)rt of the charitable organisation for the year ending 31 March 2024. The references and administrative information set out on page I form part ofthis reporL Our Alm Summary ofthe objectNesof the charity set out in itsgoverning dctument.. Hello World initiates and suprtS projects that provide sustainable devplopmenL copacity lIding. and prevention of relief or poverty. Hello Wol Id fvlluwa yiir ILiylvs of community-led development and respect in addressing critical needs in the developing V4Drld. Summary of the main activitie5 undertaken for the public benefit in relation to these objectives Sustainable deNElopmenL IR.. 'development V4hich meets the needs of the present without compromising the ability of future generations to meet their own needs" trrust Deed). To promote sustainable development for the benefit of the public by. lal the preservation, conservation and the protection of the environment and the prudent use of resource¥ Ibl the relief of wverty and the improvement of the conditions of life in socially and economically disadvantaged communities: Icl the promotion of sustainable means of achieving economic growth and regeneration. Capacity building. To develop the capacity and skillsof the members of the socially and economically disadvantaged communities of Africa in such a way that they are tter able to Rdentify and help mt their needs and to parricipate more tully In 9xiety. Prevention or reliefof poverty for the public benefit The prevpntion or relief of poverty lor financial hardshipl anywhere in the world by providing or assisting in the provision of education. training, healthcare projects and all the necessary supwrt designed to enable individuals to generate sustainable income and be self-sufficienL We are confident that we meet the public benefit requirement& having taken into consideration the Charity Commission's guidance. Our mlsslon and Goftls Hello World is a not-for-profit that offers sustainable and replicab solutions to global wverty ty bridging the digital divide. Hello World partners with hard-to- reach and marginalised communities in developing countries to co-create Hello Hub&. community-builL solar-FMMered internet statFons that get people online, providing access to world-class educational ftware and engineering training. Our vision is o world where ery community has access to the Internet for education and problem-solving. Our mission is to enable hard-tTrreach and
disconnected communities to connect to the ¥d vio our Hello Hub& We strive to chollenge established views about hthv to deli¥er old. connectivity. ond education. By partnering with communiPies from the outset and listening and adapting our support to the needs of the community. they direct their own educotion. skills- tsJilding and woblem.soknng This guKles oll ofour The Chariws strategic plan prOlS all of our Work and evolut, driving forward three goals that continue and build on our past aChieMentS deen our impact in the communitie5 where V¥P work increase our reach by bringing connectivity arKJ power to more communie& and build our operational excellerlts guided by ourvalue& Our valu•s partnerShiWe onty VDrk with communities that have invited us to partner with them. ¢JJr Hello Hubs are built, managed, and maintained by the community. Challenge We challenge traditional attitudes to international aid and education. Our entire a)proach iscommunity-led. shifting decision-making to the people direct affected. Communities decide how Hello Hubs are used, and which resources or activities will benefit them most. Impact - We learn from the communities we partner with. We listen carefully to what worksand what doesn't for each community. shaping how we work in the most impactful way. Innovative & Replicable- Our engineers tackle Teal-vrforld problems head-on with brave. innovative designs We want our designs to be easi replicable by others so that Hello Hubs can scale yet further. Our approach Hello World currently partner5 With communitie5 in marginalised areas of Uganda. Nepal. Nigeria, and Burundi.At theend of March 2024,therewerellO Hubsglobally (Uganda.. &5 Hub4' Nepal: 23 Hubs: Nigeria.. 21, reaching over l22.Cl)O people. As of March 2024. plans were well Lnderway to expand to Burundi in May 2024. One Hello Hub has on average more than 1,250 regular users and provides the wwer. hardware and soknare to bring a community online. We work in communities where [ety vels are high arKI there is a lack of reliable FY)wer and affordable connectivity. In many communities we are often delivering an internet connection for the first time. We also prioritise communities where there are high nurnrs of out-of-scl¥y)I childrer The Hello Hub solution is innovative, scalable. arNd affordable. Hello Hub hubs are rnle using off-the-shelf pa meaning they can be easily and cheaply maintained by the community that builds them. The community adapts hubs to its own context Hubs have taken the form of ge0dC domes been built alongside serwce& or en wtthin building& A Helb Hub provides intÈrrelatÈd elements designed to bring communities online and give chiklren and communities access to Vr)rld-class education..
Hardware18 rugged tablets and Hub infrastructure) World-class educational software in local languages EngineeriThJ training fc* communities Free internet lat the Hub and arour)d the Hub as a Wi-Fi hotspot) Solar power The Internet is provided via purpc6eful relationships with Iccal Internet Service Providers and at no cost to community. Internet Service providers often build point-to-tx)int connections with our supwrt to deliver reliable connecttvity. Hubs are a mutual investment as communities contribute resources such as tools. labour. skills and larKI. Each Hub is buil( managed and maintained by the community and Hello Hubs become centres of learning. skills building and problem-solving. A¢hlev•ments •nd Actlvltlesl Aprfl 2023 to 31 M•rth 2024 r the course of thefinancial year spanning April 2023 to March 2024, our organisation ha5 continued todeliver substantial impact to communities via our Hello Hub mo(Jel and prograrnmes It has been Our most successfijl year yet, with more Hubs built and communities connected than ever before. Highlightsffom this pericé include.. 43 new Hello Hubs built in partnership with communities connecting more than S3, 0(J) people. 28Hvbswere built within primary school grounds, furthering our goals to SUprt education opportunities supported by our Hub infrastructure and digital inclusion programmes New partnerships to ddiver training and capacity building in our model and approach. This included expanding the contexts where we woik arid taking our Hub model to Nigeria and Burundi. We continued our focus on connecting refugee comii iui iitigs iii Uydl ILId, building 4 Hello Hubs in refugee settlements across Uganda (taking our refugee settlement-located Hubs to a total of181. We also partnered with Uganda's UN Refugee Agency IUNHCRI to refurbish an Icr centre and delNer digital skills training to 80 refugee community memtrtsrs The centre is now sustainable and irKlependently operating. We launched our coredigital inclusion and skills programmes across selected Hub communitie> Our programmes haNE significantly impacted and target women and children in particulaf. We also developed and launched a community innovation programme and fellowship. training 6 community fello and more than 100 community members &ross 6 communities in Uganda in our newly developed community innovation and community problem-solving curriculum. Page 6
The dvplopment of a xaled-back Hub mcKlel in Nepal Itt'Chautari Hub'l to reach even more communities with costffèctive ar sustainable connectivity solutions adapted to the Nepal contexL Hubs We built 43 Hello Hubs in this period in partnershipwrth communitFes reaching more than 55 000 Fople free connectivity. In Ugar)d4 WE tmjilt Hubs across refugee settrnents and host communitw arKI in the EasL a region particularly lacking digital infrastructure. We are proud to have delivered many new Hub5 on primary school grounds in unda. These Hubs offer t&ichers aTrJ students new education and skills_building OprtUnItieS and are accessiNpttt thp pntirp community. New partn•f5hlps In this period. our efforts focused on developing rwi partnershiF6 to scale our reach and train partners in our model to connect more marginalised communities. Wedeveloped and launched several partner projects during this Friod, allowing us to take OUJ mojel to newcOuntri including Nigeria and Burundi. Uganda.. We partnered with UNHcfi in Uganda to revitalise a disused ICT centre in Bidibidi refugee settlemenL Hello World's experierKe and local focus ensured that community engagement was at the heart ofthis process We also integrated a Hello Hub at the ICTcentre. The partnership had a profound impact in a short Feriod of time. 80 rople completed basic computer skills training, and results show signifant increase in digital skills lon aNErage 4T% increase). 9 in 10 basic computer skills trainees feel more confident either in their ability to use a computer, seek gainful employment or gain a better understanding of online security risks. 95% of all reswndents say their quality of life has improved because of the Hello World Hub's service. The community was fiJlty engaged in de¥eloping a community-led sustainability plan for the ICT centre with the support of Hello World.
Nigeria.. In January 2024. in partnership with the Associati¢)n for Progressive Communications IAPCI. the Centre for Information Technology and Development ICITADI. fizeti internet and seven local Community Network micro-organisations Hello World introduced the innovative Hello Hub model to Nigeria. Our team led an intensive training programme for CITAD and representatives from the cornmunity organisations to equip participants with the community engagement and engineering skills required to construct Hello Hub& During training. a Hub hvas built in Dakwa communityon the outskirts of Abuja. Training participants then went on to build a further two Hubs indeperKlently following this training. This partnership launched a new approach to scale for Hello World - training partner organisations in our community-engineering methodology so that they can scale our vrfork and adapt it to suit their own country and community contexts. 8urundi.' In early 2024, we de¥plopÈd a partnership with QAR£ in Burundi that focused on bridging the digitsl divide in underserved communities. Combining Hello W rld's expertise in cornmunity-led infiastructure and CARE'S deep local knowledge, we developed a pilot to train two communities the CARE team and implementing paTtners in our model. With 85.4% of Burundi¥ population currently offline. this initiative is an important step towards reaching last-mile communities with digital infr&ructure and digital inclusion pr(xJramme&
During this period. our team worked closety with the CARE country team to prepare for training and Hub deployment in May 2024. Hello World Prowammes In 2023 Hello World developed and delivered three core pr(yJrammes to better support digital inclusion and increase thevalue and accessibilityof the Hub in the community. Our Hub Heroes programme k(useson education. specifically literacy and numeracy of young children at the Hub. Across14 newcommunities reaching 420 out-of-school children with literacy and numefacy eduCatn, the early result5 show that 85% of the children increased both their literacy and numeracy skills. Our life skills curriculum equips communities with the skills they need to take full athantage of all the opportun ties at the Hub. It was taught by our trained Community Suppjrt Officers in 49 communities in 2023, and it reached more than 1.500 young Hub users. TTre programme teaches confidence. employability skills and awareness of Tigh
Our Digital Skills course prcwths an intensive training course ft(using on ncreasing digital litèracy in Tr4ub communttie& enabling them to partipate in the digital world. Endorsed bythe UNHCFi, it was launched in the Bidibidi refugee settlement. The pilot taught 40 men and 40 women. predominantty refugees from South Sudan, how totype, on an email. search for information online and stay safe on the interneL We also introduced our InnOtIon programme to communitie& Through a series of engineering m(xJules part1pants take part in a 3-month innovation challenge. They gain hands-oi experience and practical skills that will help them criticalty identifychallenges in theircommunities and design solutiorsto them. The first cohort of102 participants just finished. of which 78 people from 6 communities graduated- piloting ideas which tackle environmental, economic and social challenges making Hub communities more sustainable. generating revenue arKI providing jobs Chautarl Hubs In N•pal In February2024. Hello World launched the first Chautari Hubs. A lighter. nimbler. and Simpler take on the typical Hello Hub 2.0. this Hubwas cleverly devised by the Nep31 team to eXOre and attract community memtETS who already own devices-named after the Chautari Tree. a SYMtllC and spiritual meeting point Page 10
for travelters and warwjerers alike. These rW Chautari Hubs become a beacon of conn&tivity for the community and those passing through IL Impact We have continued to invest in our community-driven and frused impact assessments with our indepeTrJent 9xial impact partner EQ Decibels. The social benchmarks produced by EA) Decibels show that Helb World has continued to perform in the top quintilesof impact performance. compared with 10005 of other social change organisati.)n& Traditional monitoring and evaluation work to measure impact that has been pre-defi1, testing effectiveness simply against what was expected to happen and not listening to those whose view5 matter most. We are proud to have collected this data through conversations with Hub user& We're delighted to re that Hcllo World ir continuing to have a significant effect on the improvement of the qlIty0f lifeofthose who use a hub. Overall. 97% of users say that the hubs are im)roving their lives through the ability to learn, communicate, entertain and gay connected to the world's Èody of knowledge. We areequally proud that Helo World Hubs enableover 2 in 5 users to acquire new skill& Profile and awards Our impactful work has garne.ed significant attention from major newspapers and TV news outlets. exemplif by the recognition we received on Ugandan national news UNHCR InrK)vation servi al featured our partnership through this news article Wewere thrilled to a part in 2023. which isthe world's largest charity gaming evenL Everyyear. millions of Founds are raised for selected Page 11
charities arml our partnership with them last year helped connect the world of streaming and gamiNJ to Frf)sr(ively impact those in need. 8eyond media ackr)owledgernenL V¥E are honoured to have garnered external recognition for Ouf efforts during this peric#d. We are de1hted to again have won the Andan FourKlation Prize for Innovation in Refu e Inclu51 n. Supporting refugees is a major f{US of OUT work, which is why we have also pledged to the backed by UNHC This is an opportunity to make a real difference in the Iwes arKI livelihcM)dsof displaced Fopulation& Looklng Ahead The international dev*lopmept landscape is dynambc and presents both challenges and opwrtunities We recognise the need for agility and adaptability to respond effectively to emerging issues and seize opportunities for collaboration and gTOWth. We are guided ty a renewed vision and strategic objectives to ensuTe our wrk remains effective and sustainab. Our Strategic direction and key areas of focus for the coming years include: Scole our portnerships. We exciting plans to launch partnerships that will take us to new contexts, arKI we will continue fUsing on refugee connectivity. Troining and Our Model. We will shift our efforts from building Hubs to partnering and training others in our model. Sustoinobility and Innontion. We will prTroritise sustainability plans for eNEry hub and invest intesting new Hub models at the Tequest ofour communities. Programmes We will continue to invest in our core programmes across Uganda and Nepal and explore expanding our offeTingswith a particular focuson digital Inclusic of women and girl& Page 12
The charty is managed by the Board of Trust¥ aim to meet at least 4 times a year. The trustee5 whoserved during the year and to the date of signing of this report are as folbvS Stephen Whitehead Iterm tEgan 22 May 20241 Frances Baavluah Iterm began 6 February20191 Laura Harnett [term began l erntrr 20191 Lopa Winters Iterm began12 October 2022] Marcus Exall (term began 6 February20191 Stephanie Bruce Iterm began 8 February 20231 Jonathan Asante Iresigned 22K)¥20241 Thomas Adams Iresigned IW02f20241 Jonathan Stadlen Iresigned 2210¥20241 The governing documents set out the Trustee appointment regime. C)ay-to-day management is dElegated to our Chief Executtve Office and Chief Operating Officer. whose reswnsibility is to work to the strategic plan which contains financial and service objective& Remuneration for key management is set with reference to market rates for similar rdes and resFM)nsibilities in the charitable sector, taking accoLnt of gecJraphical difference& Flnandal Revl The attached financial statements show the results for the pericmj and the charit5 financial position at the end of the period. The charity relies primarily on donations, which totalled £%O,S4l for the peritsl. Donations of aOS,889 were restricted in use and primarily designated for specific project activities Incoming resources during the Feriod were mainly derived from core and project funding for Hello World Hub bjilds. pr(N3ramme delivery, and operations across Uganda and Nepal. The charitys most significant sourcesof income included grants from JingleJam. UNH1, and Marr Munning, ak)ng with public and private donation& During the period, expenditure VRS focused on delivering our core prcgrammes ensuring that the majority of fijnds were directed towards Hub construction. community engagemen( and ongoing project supporL At the end of the pericmj, the charity maintained re*tves of £543,722 providing financial sustainabilityfor the uFKoming year arKI fiexibility to manage FQtential risks. Page 13
To ersure the charitys ability to meet its financial otAigatK)ns when due. Hello World strives to hold a target cash reserbE sufficient to fund at least three months of core operations This target is monitored through a multi-year financial forecast, which is tracked in real-time. The charity regularly revIeV its reserves licy to ensure it remairs appropriate to its needs and operating environment ned on its behalf ty. and Ste hen Whitehead Chair of Trustees Page 14
Holl• W•ld iime fmwial of clknty Al ctMLbk to CE tk ¢4xnply w?th Il% CIAntrs Aci 2011. & clxn.iies •TrJ Rwts) Re8U 2(KKI, 4rd the v thITer f¥om iewxlthwi in (ths jwiJi(t11 y the trwl¢es ofthe¢Fttity L Py15
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Statemen¢ of Adivilits for the Ye•r Emded JI Mrth 20 Tot•1 2024 fu• r4•tr kn(ome •nd ExdDw•eAts Iro: tX)nats¢rt% le8acics 454.652 13.397 10.&52 I05.IIB9 .S41 13.397 In,6$2 ITh¢sttn¢rA Tlxal iome 47¥.701 105.889 5R4.5(KI ExptThdlt#tt o#.. ItsLSJtb¥ Chuitnblc Kti%iti¢s (254.761) 123.3(P) (63,5761 (Tll.429) {318.3371 19211,718) T(4ali¥r*yxkn"nv¢ 3711.070 I,(KJ5 I¢K).631 755 1161 I¢M>fi31 1755.116) 654.4M5) {654.4X5) ol 4JO.114 75%.741 I.I%H.X55 T(tsl ¢llrr1l forw¥rd 16 530.745 3.625 514.170 PnBe17
•th 2•23 85J22 1.134.283 I219.5 89334 lJ2J )li IlJ]"3m8 f (32D {248.435) 6W>.692 (248.7621 776.481 945.1 1.025.243 9,118 189.156 18,(XK) 198.274 27.118 171.156 198.274 4)2.9 587J8S .581 16 430.1 14 758,741 1.188.855 P4e 18
Hello World (R(Eistration nujnher: 11485961 Blance.Shtt¢ &$ at 31 March 2024 2024 2023 Current 158els Debtor5 Cash ai bank Nnd tn hw 13 14 5.441 548.548 62 J79 .150.0.35 Crtdltors.. Amounts flliThE due witbiTh Dn¢ yt•r 19.626 2_1.5591 et ASStts 514.370 Funds of the charity: Re$tricted inromt funds K¢sirici¢d funds 16 3.625 758.741 I nresiricied income funds I nre%tri¢i¢d funds 530.745 430.114 Toi*l (unds 16 5.i4.i70 Th¢ financial statements on pa8e$ 17 10 33 appTovcd by tk trustees. awj authorised for is5u¢ on 11211.202 5 and signed on Ih¢iT behnlf by.. Thc N)iC5 on pag¢s 21 to 33 form kn irttegral of these f¢naDcial ststrments. Pagt 19
2023 1654.485) 198274 10.652 3.712) {(5.137) 194562 Work tp*•l .931 3.933 (5429D 10.424 15 (612.1391 150.689 10.652 3.712 (1.4$ 154.401 1,150,OJ5 995.634 548548 I,1).035
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Hell• World No• t• the StMxts fw the Yur Endt4 31 MArdb 20241¢wlipued) dllrt Chble ¢¥¥¢TrJith ljm by kn ¢trAY m the of ils a¢ty¥rytses yJ ¥tTriccs for Js to 9Et out in Pry¥F I 6 oftr Fir¢ Act 2010mJl iknfoTC li exwhpi tsxation in of rcc¢iv•J ¢4)vew] by Qmptrr 3 Part I I of TAX AEI 2010 or s11)n 256 0( Tu1 ofciMryt4bk Cmins Aa 1992, 10 tr 11 thai
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Noltj to tht S¢•knpe•ts f•r the Year Ebthl 31 Mvtb 20U (t••tinwd) FJKl awj ILryhlitKs offsei OffinlI •r¥J [Y wljen i'x15ts a l¢¥ully cnfiwuble n8ht lo 01T ¢lwMy f&rtt15 cithr ona ba45. or to the Trl xttk knbthty swiullr#yAh. PirwKthl aT¢ atsl othiy lxn a} n8hts (Tom rim11] expl ty &TC xllkd. b) clmntr twarofets •ll of nsks w¥J of 0¢1p i)I' ¢) trr dwnty.. dcw 1. n%ks 8Tr1 Fin1illI h•bilits"M rr (dv Ilx s)>1 iti tkn is d11. c•JK¢Ued ur LmpaJnnr¥rt. If awl is UnP<vJ th¢ is the dIffc[ bctsxn atd prL'thi VI of sh at c(r1C "r Imp91rn RtAirir¢ Tot41 fuDds Ceneral 419.456 35.1 105.889 525.-145 35.) Tol•l for J124 4S1.()52 5(rf1.541 Total for 23 115.522 P•B¢ 24
HeU• World No• t• the Ststhnem¢¥ t•r the Yar Eded 31 Mrth Z)24 i.(MyJ.IxM) 117.(XLI 39.033 MS0 17283 UNIICR 75J03 iJmmtrkt•d db Tol•l f#nd* To¢•1 f•r 2•24 Total for 2•23 Uwrw¢rl¢led Tot To¢•1 hr J24 Total fDr J2) 3.712 3.712 Py25
o$ to tht f•r tht Yar ENded 31 M•r¢h 2024 le•ni•d) 2•24 2•23 Web thj dc5 4.167 225.512 2¥,018 27.IV 119 85.158 318,337 193.419 Tfthl 248.762 £254,76112023.. £327) oftht <£p fiTbts ard £63576 (2023. £2W435) T¢Jth8 6 Expthdllwve •• ¢b•tknbk •¢llvllkn 24 2•23 Htllo Ilth- Cikn 1811UJ 28,022 20J.3t6 230.J85 178.1(X 21R.2 173.122 249237 NpilOperllo<w.' 39.547 62.( 25.687 1.935 52,776 44.828 SJ)21 3.332 Totsl 920,7J8 776,481 £123,3? 12023. £79,789) alx)%* £797.429 (2023.. .692} PaBC 26
Heats World Covtr•ute To¢•J ndi CrA1 f••ds Tot•1 for2•24 Tol•l for 2•23 9.126 2•23 AjIt fe¢ l• Stff robts 2023 S¢aff th¢y¢rwere: 279354 188.514 21.R05 21 J,863 Py27
2•2J 2•23 £70.1 . .(K)1 . £g)w The tothj ttllpkn)Te kntrrtJof& key pwxwl £187.972 (202J. £142.9721 2•23
Helo Wld 12 T•x•ii• 13 Dttrt• 2•23 2.895 59,142 342 14 cl •lld ¢q•lv•k•ts 2023 27.0 521.492 1.075,(M)I X548 1.1 Y1,015 IS CrYdltor¥: a•outs ¢kn¢ wIth ••tye•r 23 Tr*k 4ipth"l(rfJ 7,672 1214 14,795 23.559 P4t 29
16 •t 31 M*rth X24 Ge•J¢rnl 430.114 478.701 {J78.070) 530.745 trlded RCRT20 1719 2.719 15,489 11S.489) (ILMI) {21.6frfl [626.31 (117.(MX)) {75.X)J) 4.542 46 P#ttrt A1 2 12.011 626.9)3 1171 gh49 UNHCR 75J03 Lare Tot•1 restrkled 758.741 105.889 To¢•J 1.188.855 1,239.0751 514,17(J
31 Mar¢h 89334 (.116) 18.iK 430.114 7.423 1719 18.( SS2,18J (7.423) RCRT20 2.719 (1&{¥} ABRt)N ($52J>75) {72EiI) {5272) (373.(Im 481 AIIM 2 1728J I.(,(xy) 626.3 Totsj re¥trkltd T•tAI hL•th 43 1 1155 P4e31
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Hello W•rld 17 aM¢ts be¢we¢m T•tsl fv•di ¢ 31 March 2•24 550.371 19 3.625 553,996 5Y).745 3ffj25 534.370 T•thl fu4d• •¢ 31 TlArcb 2•23 4M.673 14559 767.741 Cwrenl liibibls 758741 I IKX1155 18 Ap•lyth f•Nth Al l Aprll Fl•awl•Rwh Al 31 PlaTI 2024 1.150035 1.487 5411.54Y debl 19 rtY tr••••¢tl P4e 33