## **Annual Report & Accounts** **----- Start of picture text -----**
April 2021 to March 2022
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## **Lutterworth Volunteer Centre Limited** (A Charitable Company registered in England & Wales) Company No: 07798878 & Charity No: 1148255 **Lutterworth Volunteer Centre Limited is a full member of The National Council for Voluntary Organisations and** **The Community Transport Association** 1 ## **SUPPORTED BY** _________________________________________________________________________________ ## **MEMBERS OF** __________________________________________________________________________________ 2 ## **PERSONNEL** __________________________________________________ ## **TRUSTEE-DIRECTORS:** |**Chairman:**|John Warren| |---|---| |**Treasurer:**|Rob Harrop| |**Secretary:**|Alex Willox –_(Stood down 2 Mar 2022)_| ||Paul Jackson –_(From 2 March 2022)_| ||Jane Beaumont| ||Lewis Freeman| ||Paul Jackson| ||Allan Jones| ||Simon O’Donnell| |________________________________________________________________|| |**Independent Examiners:**|Sweeting & Co.| |________________________________________________________________|| |**STAFF:**|| |**General Manager:**|Graeme Thomson| |**Administrator:**|Nigel Essen| |**Fleet Operations Support:**|Rick Allsopp| |**Transport Co-ordinator:**|Inger Parsons| |________________________________________________________________|| |**Office Volunteers:**|Sylvia Bills| ||Anne Cooper| ||Pam Harrop| ||Fiona Winton| ___________________________________________________________ 3 ## **MANAGEMENT COMMITTEE** ## **TRUSTEE DIRECTORS:** ## **John Warren—Chairman** Past manager of Lutterworth Volunteer Centre for eighteen years retiring in 2015. Set up the One Stop Shop with ten organisations co-locating under one roof. A founder member and Chairman of Lutterworth and Villages Foodbank. Chair of Directors at Lutterworth College, a governor and Director for the last 29 years. ## **Rob Harrop—Treasurer** Rob joined Community Transport about 3 years ago as a volunteer minibus driver and became a trustee in 2018. He is in his fifth year of retirement after running several HR consultancy and business support companies. His former career with the Automobile Association comes in handy when trying to understand the complexities of running a successful and safe community transport organisation. ## **Jane Beaumont** Jane spent 20 years in engineering followed by 17 years teaching. She ran the Community Computer Centre at the One Stop Shop and The Enterprise Centre. Currently Manager of the Academy for Dementia Research and Education. ## **Alex Willox—Secretary** Trustee/Director since 2014. Volunteer driver (both car and minibus) since 2008. Previously Pathology Manager at BUPA Hospital for eighteen years. Was Secretary until March 2022. ## **Lewis Freeman** Former teacher with Lutterworth College and the Enterprise Centre, currently a Volunteer bus and car driver. ## **Paul Jackson** Volunteer bus and car driver since October 2019. Took over as Secretary in 2022. ## **Allan Jones** One of the original VillageLink bus drivers from 2003. ## **Simon O’Donnell** Director of Avado Limited, a light van-based parcel delivery company based in Berkshire. Joined as a volunteer bus driver in April 2019. ___________________________________________________________________ ## **STAFF:** ## **Graeme Thomson - General Manager** Appointed 1 November 2021, after retiring from Leicestershire Police. ## **Nigel Essen - Administrator** Joined as a volunteer in 1996 assisting in the Transport office. Employed as Administrator from 1998. Becoming Co-Services Manager in 2015. ## **Rick Allsopp – Fleet Operations Support** Appointed June 2021, after retiring from 31 years as an electrician at Cavendish Nuclear. ## **Inger Parsons – Transport Co-ordinator** Joined in 2003 as a Co-ordinator for the Big Lottery funded VillageLink bus service. Stayed on after its closure to oversee our Social Car Scheme. ________________________________________________________________ 4 ## **CHAIRMAN’S REPORT** Another challenging year for our organization as it has been for so many in the voluntary sector coming through the impact of the Covid pandemic. My thanks on behalf of the Trustees to all involved in making a difference in our community. It’s not been easy but I’m pleased to say that we’ve been able to make good progress. We have had some personnel changes as a result of our co-manager, Roger, moving to Ireland. Our thanks to Roger for his contribution to the organisation and we wish him well for the future. His leaving has resulted in a restructuring of management and I am pleased to say we have welcomed Graeme Thomson as our new General Manager in November 2021. We have also recruited Rick Allsopp who has taken control of looking after our vehicles. Funding continues to be a challenge but I’m pleased to say that with the help of Leicestershire County Council through funding secured by Councillor Rosita Page and the Lutterworth Area Community Fund we have been able to purchase an electric wheelchair accessible vehicle which is a great and valuable addition to the fleet. Harborough District Council continue to support us, and we must also thank The Broughton Astley Stroke Club for their kind donation and Santa for his present via his elves at Inspire of Lutterworth who organise his annual sleigh ride. A special thanks to Nigel and Inger who have led the office team of volunteers in helping us maintain our services. We are so fortunate with all the volunteers driving for us; without them many of the most vulnerable in our community would be worse off. There has been a notable retirement this year, this being Mick Gamble who has been a stalwart social car driver for many years. After seeing us through the worst of the pandemic he has decided to devote more time to his garden. We wish him well and fair weather. ## **John Warren** ## **Chairman, Board of Trustee/Directors** ## **Lutterworth Volunteer Centre Limited** __________________________________________________________________________________ 5 ## **GENERAL MANAGER’S REPORT** I took over the reins from Roger Warmington at the beginning of November 2021, part way through the financial year. To say there has been a steep learning curve is an understatement, but I have very much enjoyed working with the Trustees and Volunteers as well as Inger and Nigel who have been invaluable in showing me the ropes and keeping me on track. The highlight of my time in charge so far has been the long-awaited purchase of our wheelchair accessible electric vehicle. Thanks must go to the Local Area Community Fund (Magna Park) and Leicestershire County Council for funding 100% of the cost of this vehicle. Councilor Rosita Page deserves special praise for her support and in allocating this money. James Peake of Lutterworth Ford then kindly allowed the use of his showroom and assistance of his staff to formally launch the vehicle. Janet Ackerley of LACF and Rosita jointly performed the unveiling, witnessed by many local dignitaries. Reg Linford of Lutterworth Lions was so impressed that he is now a volunteer driver. The publicity around the purchase and launch event has contributed greatly to the success of the vehicle. It is now used most days, and has been a godsend to many wheelchair users in the local area. Other developments in the four months I have been in post have been the introduction of a new website for the service, www.luttct.com , much greater use of the Facebook page, the introduction of a workplace pension scheme and the implementation of the Sage accountancy package that will greatly streamline our financial reporting from now on. There can be no denying that this has been a difficult 12 months for the service. Returning to the office from home working has been another transition for the staff. There was considerable effort involved in commissioning risk assessments to allow us to operate safely and in making alterations to our minibuses to make them Covid safe. Our volunteers, with no active recruitment for two years, have dwindled somewhat. Our Social Car Scheme has been restricted to medical appointments only due to the reduction in the number of drivers. In the meantime, our client base is taking a while to build up confidence to venture out again. This has resulted in a dramatic reduction in income compared to pre-pandemic levels and it is testament to the prudent financial management of the Trustees and staff that we are still in a strong financial position, albeit with depleted reserves. We are grateful that our core funders, Leicestershire County Council and Harborough District Council have maintained their grants at the pre pandemic level, although Harborough have advised us that their funds for community grants will be cut by 30% for the year 22-23. We have been fortunate to receive 6 donations from the Santa Sleigh Ride (Inspire) and the Broughton Astley Stroke Club who have decided not to reopen after the pandemic so have redistributed their funds. Looking forward to 22/23 our priority will be to continue to re-build the service through new recruitment of volunteers and proactive marketing. Our two older minibuses are overdue for replacement but we are keeping them running for now as we see how the service develops. One of these buses is almost permanently on delivery duties for the foodbank, for which we have received a commitment from Harborough Council to continue funding for a further year. ## **Graeme Thomson** ## **General Manager** __________________________________________________________________________________ 7 ## **COMMUNITY TRANSPORT** ## **Social Car Scheme** A comparison of this year’s activities with the previous two years: |**Mileage**|**2019/20**|
**2020/21**|
**2021/22**| |---|---|---|---| |P&T Journeys1|23,031|
2,118|
5,798| |Hospital Journeys2|8,609|
1,702|
4,396| |Social Enterprise3|1,003|
44|
24| |**Totals**|**32,643**|
**3,864**|
**10,218**| ||||| |**Passenger**
**Journeys**|**2019/20**|
**2020/21**|
**2021/22**| |P&T Journeys1|1,793|
322|
833| |Hospital Journeys2|628|
119|
279| |Social Enterprise3|76|
10|
2| |**Totals**|**2,497**|
**451**|
**1,114**| ## **Notes** - 1) P&T (Planning & Transportation) part subsidised by Leicestershire County Council – Fixed Zonal Fares for local journeys and 10p/mile subsidy for journeys to edge of LCC Funded area. - 2) Hospital Journeys – To all NHS and private hospital appointments. Full cost recovery borne by customer at 80p/mile for the total trip. - 3) Social Enterprise – For journeys arranged and funded by external organisations on behalf of their clients, charged at 90p/mile. Also covers trips made by individual customers to destinations outside of LCC Funded area at 80p/mile full cost recovery. Most trips in April were for second COVID Jab trips, that we provided free of charge to passengers as a result of emergency funding from Leicestershire County Council. As the year progressed, there was a steady level of predominantly health-related P&T journeys, averaging around 15 per week. From November, the Academy for Dementia introduced activities for their clients which increased demand on Mondays through Thursdays. Hospital appointment trips remained steady until January when demand rose due to clinics reopening to reduce their post-COVID backlog. During March our new electric wheelchair-accessible car entered service, and as well as providing easier transport for wheelchair passengers, enabled us to provide a shuttle service for Academy for Dementia clients with a single driver, freeing up drivers to cover to cover the increase in demand for health and hospital trips. 8 ## **Community Transport Minibuses** A comparison of this year’s activities with the previous two years: ||||| |---|---|---|---| |**Mileage**|**2019/20**|
**2020/21**|
**2021/22**| |Category 11|6,519|
1,246|
3,766| |Category 22|5,559|
409|
1,720| |Category 33|5,617|
2,549|
4,423| |**Totals**|**17,695**|
**4,204**|
**9,909**| |**Passenger**
**Journeys**|**2019/20**|
**2020/21**|
**2021/22**| |---|---|---|---| |Category 11|5,560|
296|
1,902| |Category 22|3,264|
184|
1,186| |Category 33|1,062|
96|
424| |**Totals**|**9,886**|
**576**|
**3,512**| ## **Notes** - 1) Fully compliant with LCC CT Funding requirements. - 2) Not compliant with LCC CT Funding but meets Bus Service Operators Grant (BSOG) requirements to carry a majority of elderly/disabled passengers. - 3) Not compliant with BSOG as carrying non-elderly/disabled, children and young people or members of sports teams. Also include all journeys related to driver training, vehicle servicing, cleaning and testing and any other journeys with no passengers. (From 2020 to date this also included Foodbank delivery work) At the start of April, the minibuses were mainly engaged in taking groups of passengers for their second COVID Jabs at Leicester Racecourse, again provided free of charge as with the Social Car Scheme. Additionally, we were running two trips per week delivering food parcels for the Lutterworth Foodbank, using one of the buses as a van with all the seats removed. Over the course of the year 1,748 miles were recorded with 470 home deliveries. From May onwards, Age Concern Lutterworth restarted their activities, requiring our buses at least three days per month. A weekly Lunch Club in Gilmorton run by Frank and Anne Cooper began in September and in from October, third-party hirers such as U3A groups began to return and from March Lutterworth High School were hiring on a regular basis for their sports teams. From August we reintroduced our own trips on Mondays to places such as Fosse Park and to places further afield as customers felt more confident about going out. _________________________________________________________________________________ 9 _________________________________________________________________________________ 10 Page 1 Luttenvorth Volunteer Cenlre Limited Report of the Management Commlttee for the year ended 31*t March, 2022 The management committee presents its directors, report and financial statements for the year ended 31 Sl March, 2022. Reference & admlnlstratlve Informatlon.. Charity name.. The Volunteer Centre Charity registration number.. 1148255 Company registration number: 07798878 Registered office and Operational address The One Stop Shop Wycliffe House Gilmorton Road Lutterworth Leicestershire LE17 4DY Managernent Committee: J A Beaumont L E Freeman R Harrop P A Jackson A G Jones S O'Donnell J G P Warren A Willox Appointed 31 St July, 2021 Appointed 21 St July. 2021 Appointed 21 St July, 2021 Terminated 281h September 2022 Managers Nigel Essen to 31°, October, 2021 Roger Warmington to 31 Sl October, 2021 Graeme Thomson from 1S1 November, 2021 Independent Financial Examiner Sweeting & Co. 22 Willowbrook Close Broughlon Aslley LE9 6HF Bankers National Weslminsler Bank Solicitors HaNey Ingram Shakespeares 20 New Walk Leicester LE1 6TX li Page 2 Chartered Accountants. report to the Board of Directors on the unaudited accounts of Lutterworth Volunteer Centr8 Limited In accordan￿ with the engagement letter dated 241h June 2013, and in order lo assist you lo fulfil your duties under the Companies Act 2006, we have compiled the financial statements ol the company which comprise the Profit and Loss Account and Balance Sheet and the related notes from the accounting records and information and explanations you have given lo us. This report is made solely to the Company's Board of Directors, as a body. in accordance with Ihe terms of our engagement. Our work has been undertaken so that we might compile the financial statements that we have been engaged to compile, report lo the Company's Board of Directors that we have done so, and state those matters that we have agreed lo slate lo them in this report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company s Board ol Directors, as a body lor our work or for this report. We have carried out this engagement in accordance with the technical guidance issued by the Institute ol Chartered Accountants in England & Wales and have complied with the ethical guidance laid down by the Institute relating lo members undertaking the compilation ol financial statements. You have acknowledged on the balance sheel as al 31 Sl March. 2022 your duty to ensure Ihat the company has kept proper accounling records and to prepare financial statements that give a true and fair view under the Companies Act 2006. You consider that the company is exempl from the stalulory requirement for an audit lor the year. We have not been instructed lo carry out an audit ol the financial statements. For this reason, we have not verified the accuracy or completeness of the accounting records or information and explanations you have given to us and we do not, therefore express any opinion on the financial statements. Sweeting & Co. Chartered Accountants 22 Willowbrook Close Broughlon Aslley Leicestershire LE9 6HF November, 2022 12 Lulterworth Volunteer Cenire Limited Page 3 Statemenl of Financial Aclivities Income & Ex nditure Account for the 31 March 2022 ear ended Notes 2022 2021 Reslrict8d Unrestricted funds fund5 Total Incoming re50urc8s'. Grants & donations 95.412 95.412 75.506 Comrnunity transport incoffle 14,540 14,540 4,279 Inter8St receiv&d 171 171 110,123 110.123 80.226 Expenditure.. Cotnmunity transport expenses Staff payroll ¢osls Staff recruitment Premises costs Office costs Publicity Professional lees Miscellan80US Depreciation 24,394 79,618 768 24,394 79,618 788 9.940 57,615 5.396 4,939 2,716 636 461 377 4,688 4,146 638 2,698 12,362 4,688 4,146 638 2,698 12,382 140,473 140,473 82.080 Surplus Idelicill for the period 130,3501 130.3501 11.8541 Funds brought forward 192.719 192.719 194.573 162,369 162,389 192,719 The statement of financial activities include5 all gains & losse5 In the period. All in¢oming resources and resour¢es expended derive from ¢onlinuing a¢tiviligs. 13 Luttenvorth Volunteer Centre Limited Page 4 Balance Sheet as at 31 March 2022 Notes 2022 2021 Fixed assets 72,178 42,202 Curr&nl assets.. Bank Debtors 111,583 2.395 158,962 743 113,978 159,705 Cre(litors 2.782 9.188 Net current assets 111,196 150,517 183.369 192.719 Unrestricted funds.. General funds Designated funds 10 28.702 154,667 16.719 176,000 183,369 192,719 Restricted funds 10 183,369 192,719 These accounts have been prepared In accordance with the special provisions ￿lating to small companies within part 15 01 the Companies Acl 2006 and with the Financial Reporting Standard for Smaller Entities (effective April 20081 For the financial year ended 31 March, 2020, the ¢ompany was entitled to exemption from audit under section 477 Companies Act 2006 and that no notice has been deposited under section 476. Th8 management comrnitt88 acknowledge their r8sponsibilitl88 for lor ensuring that th8 company k88ps accounting re¢ords which comply with section 386 01 the Act and preparing accounts which give a true and lair view ol the slate of affairs of the company a5 al th8 8nd ol the y8ar and ol its profit or loss lor the financial year in accordance with therequiremenls of the Companies Act 2006 so lar as is applicable lo the cotnpany. Signed on behalf ol the managetnent Cornm￿ee Approved by Ihe management committee g December. 2022 14 Lutterworth Volunteer Centre Limited Notes formin art of the Financial Statements for the 31 March 2022 Page 5 ear ended 1 Accounting policies.. The principal accounting polieies are summarise(I below. The accounting policies have been applied consislenlly throughout the period. a B8s1s of aeeounting The financial statements have been prepared under the historic cost convention and in accordance with the Companies A¢1 2006 and the Slalemenl ol Recommended Practice.. Accounting and Reporting by Charities issued March, 2005. b Fund accounting Unreslricled funds are available for use al the discretion of the Iwstees in fUrtheren￿ of the general objectives ol Ihe charity. Designated funds are unostricled fund5 ea￿￿arked by the Management Gcotntnittee for particular purposès. Reslricte(I funds are subiecled to restrictions on their experKliture imposed by the donor. e Incoming re50urce5 All incoffling resource5 are included in the 51atetnenl ol financial activitie5 when the charity 15 entitled 10, and rtually certain lo receive. the income and the amount can be ouanlified with reasonable accuracy. The follo￿ng policies are applied lo particular ¢alegories of In¢ome.' Incoffle received by way of grants and donations and is included in full in the Slalement ol Financial Activitl8S when receivable. Grants, where entitlement is not conditional on the delivery ol a specific performance by the charity. are recognised when the charity becomes unconditionall entitled 10 the grant. Income from the prowsion of community transport seNices is recognised when the Servi￿ is supplied. Investment income is included when re￿iVed Incoming resources from grants, where related to performance and specifr deliverables, are accounted lor as the charity earns the right lo consideration by its p8rformance. Flesources expen(led Expendilure is recognised on an accrual basis as a liability is incurred. Expenditure includes VAT which cannot be recovered and is reported as part of the exp8ndilure lo which it relat88. Cornmunily transport cost5 Cotnprise the vehicle costs and volunteer expenses in providing transport servic8S. Fixed assets Fixed assets are stated al cost less acccurnulated depreciation. The cost of minor additions costing b8low £1,000 a￿ not capitalised. Depreciation is provided at rates calculated to write OH the cost bof each asset over its expected useful life Vehicles pur¢hase(I new are expected to have a useful life of 7 years. The eslimaled useful life ol second hand vehicles is ￿duced appropriately. Impairment reviews are carned out as and when ewdence comes lo light that the re¢overable amount ol a fixed asset is below its nel book value due to damage or other relevant factors. 2 Grants & donatlons 2022 Total 2021 Total Restricted Unr8Strieted L8lCeStershir8 County Council Harborough District Council Restri¢led funds.. None 89,470 2,300 89,470 2,300 63,270 9,300 Donations & other income 3.642 3.642 2.936 95,412 95,412 75,506 15 Lutterworth Volunteer Centre Limited Notes formin art of the Financial Statements for the 31 March 2022 Page 6 ear ended 2022 2021 3 Community transport Fares etc. 14,540 4,279 4 Net incoming resources This is stated after charging.. Dep￿ciall0n 12.362 377 The average number of employe&s during the year was 5 Trustee Remuneratlon & Related Party Transactlons No members of the management committee received any remuneration during th& period. Travel costs amounting 10 £ 48 were reimbursed to 1 tnefflber of the management cotnmittee. No trustee or other person related 10 the charity had any personal interest in any contract or transaciion enterecl into by the ¢harily. 5 Taxatlon As a ¢harily, Lutterworth Volunteer Centre is exempt from lax on income and gains falling within part 10 of the In¢ome Tax Act 2007 or S 256 01 the Taxation ol Chargeable Gains A¢t 1992 to the exlenl that these are applied lo it5 charitabl8 object5. No tax charges hav8 arisen in the charity. 6 Tanglble flxed a$$ets Cost At 1 April, 2021 Additions Disp05als 124,914 42.333 Al 31 March 2022 167,247 Depreciation Al 1 April. 2021 Added lor the year Disposa15 82.712 12,362 Al 31 March 2022 95.074 N8t book value Al 31 March 2022 72,173 Al 1 April. 2021 42.202 During an earlier year, a n8w minibu5 value £ 46,176, was provided fre8 ol charge lo the Charity and r8rnains in r8gular us8. 7 Debtors Fares & bus hir8 incorne 2,395 743 2,395 743 16 Lulterworth Volunteer Cenlre Limited Noles formin art of the Financial Statements for the 31 March 2022 Page 7 ear ended 2022 2021 8 Creditors falling due within one year Other credrtors & accruals Pr8 paid grants 2.782 3.188 8,000 2,782 9.188 9 Analysis of nat a$$ot$ batw•èn funds Restricted Unrestricted Total Tangib18 fixed assets Current assets Current liabilites 72,173 113,978 12,7821 72,173 113,978 12.7821 Nel assets at 31 March, 2022 183,369 183,389 10 Movements in funds Brought fomar Incoming resources Outgoing resources Transfers At 31 March 2022 Reslrict8d funds.. The￿ were no resiricted funds during the year Unrestricted funds.. Designated funds V8hic18 replae8ment fund 176,000 21,000 142,3331 154,667 176,000 21,000 142,3331 154,667 G8n8ral funds 16,719 110,123 198,1401 28,702 192,719 131,123 1140.4731 188.369 Total funds 192,719 131,123 1140,4731 183,369 11 Purpose of restricted funds None 12 Purpose of d8signat8d funds Vehicle rePla￿￿ent fund To replace vehicles at the end of their useful life. 17 Lutlerworth Volunteer Centre Limited Cash flow statemenl 31 March 2022 Page 8 2022 2021 Fleceipts Core funding Fares elc Other income 106,770 12.888 3,642 172 72.570 7.461 2,936 441 123,472 83,408 Payrnents Salari8s etc. 180,3861 157,6151 Volunteer expenses Vehicle running costs Premises costs Offic8 & oth8r costs 14.9721 118.9841 11.9081 17.8881 14,8301 17,5121 112,8351 1128,5181 179,7531 Net cash flow on unr8strict8d funds 15,0461 3,655 Capital costs New vehicles Sal& ol vehicles Oth8r as581s 142.3331 137.5651 142,2331 137,5651 147.3791 133.9101 Bank balances at start of year 158,962 192.872 Bank balances at end of year 111,583 158,962 18 ## **TREASURER’S REPORT** ## **April 2021 – March 2022** The budget for year 2021/22 was originally set using the assumption that bus and car income would begin to return to pre-pandemic levels from October 21 and generate around £22k. This would be about half of our pre-pandemic income from fares (£43k2019/20). However this did not happen, leading to a fare income shortfall against budget of around £10k. LCC did continue to provide our key source of income throughout the year (over £60k) and with additional funding from HDC, plus funding for the foodbank deliveries and vaccination runs, this has gone some way to offsetting the shortfall. We also received additional funding that has enabled us to purchase our first electric vehicle. Our main overspend was in staffing where we went over budget, primarily caused by accrued pension payments to departing staff members. We had budgeted for an in-year deficit of £45k, but ended up with a deficit of just over £31k. The deficit has been absorbed by our reserves, but we have also gained a valuable new asset by acquiring a new vehicle without having to further dip in to our reserves. 2022/23 will again be a difficult year as the evidence so far shows that our fare income is remaining well below pre-pandemic levels; and although our main funders have continued to support us, we know they will need to make difficult decisions which are likely to significantly affect our funding into the future. We will also be investing in replacement and additional facilities that will enable us to operate more efficiently and helping us to better prepare for the future. ## **Rob Harrop** ## **Treasurer, Lutterworth Volunteer Centre Limited** __________________________________________________________________________________ ## **RESERVES POLICY** As part of their responsibility for the management of the charity, it is acknowledged by the Trustees that funding is reviewed annually by the providers. Consequently, as a result of this inherent uncertainty that could impact on the charity’s ability to continue its various services and projects and/or meet its obligations, a minimum level of funds is required in reserve. This level is considered by the Trustees to be a minimum of six months expenditure for general operations and a greater level to ensure long-term continuity of specific projects. In addition and in accordance with their ongoing policy of maintaining and improving the services and resources provided, the Trustee recognise the need for designated reserves in respect of specific capital expenditure. __________________________________________________________________________________ 19 ## **CONTACT DETAILS:** ## **General Manager: Graeme Thomson** Tel: 01455 555571 Email: man.luttvc@onestopshop.org.uk ## **Administrator: Nigel Essen** Tel: 01455 555571 Email: admin.luttvc@onestopshop.org.uk ## **All correspondence to:** Lutterworth Community Transport Wycliffe House Gilmorton Road Lutterworth Leicestershire LE17 4DY ## **www.luttct.com** Opening Times: Monday to Friday 9:00 am to 2:00 pm 20