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2025-03-31-accounts

Trustees' Annual Report for the period

Period start date Period start date Period end date Period end date
01 April 2024 31 March 2025
From To

Section A Reference and administration details

Charity name The Loss Foundation Other names charity is known by Registered charity number (if any) 1147362

Charity's principal address

6 Welbeck Villas Highfield Road London Postcode N21 3HN

Names of the charity trustees who manage the charity

1
2
3
4
5
6
7
8
9
Trustee name Office (if any) Dates acted if not for whole
**year **
Name of person (or body) entitled
to appoint trustee (ifany)
Vanessa
Babouram
Chair Deepa Patel and Erin
Thompson
Dr Kirsten Smith Erin Thompson
Shereen Sally Deepa Patel
Rebecca Mahallati Deepa Patel
Peter Osborn Deepa Patel
Sarah Barrick Deepa Patel
Edward Levey Deepa Patel
Kate Rowlandson Shereen Sally and Erin
Thompson
Colin Ware Erin Thompson and Peter
Osborn

Names of the trustees for the charity, if any, (for example, any custodian trustees)

Name Dates acted if not for whole year
n/a

Name of chief executive or names of senior staff members (Optional information)

Dr Erin Hope Thompson acts as Director of the charity.

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2024 - 2025

Section B Structure, governance and management

Description of the charity’s trusts

How the charity is constituted

Constitution

Charity

(e.g. trust, association, company)

New Trustees are appointed by interview with a selection of The Board of Trustee selection methods Trustees.

(e.g. appointed by, elected by)

Additional governance issues (Optional information)

You may choose to include additional information, where relevant, about:

The charity is governed by a Board of Trustees, who are elected for an initial term of three years and may offer themselves for re-election for one further term of three years. In exceptional circumstances, and where this is considered to be in the best interests of the charity, Trustees may serve for longer periods. Trustees serve on a voluntary basis and act collectively as the charity’s governing body, with ultimate responsibility for setting strategy, ensuring good governance, and overseeing the management and administration of the charity.

The Board of Trustees meets four times a year to plan, review, and monitor the overall policy, strategic direction, and financial performance of the charity. Sub-committees may be established and meet more frequently where required to focus on specific areas of work, providing additional oversight and support.

Trustees are responsible for identifying and reviewing the principal risks faced by the charity and for ensuring that appropriate systems and controls are in place to mitigate those risks. The Board recognises that the charity operates in a dynamic environment and that risks may change over time; as such, risk management is treated as an ongoing and active process. A quorum for general meetings is four Trustees. Meetings are chaired by the elected Chair of Trustees, or, in their absence, by another Trustee appointed by those present.

The charity may elect officers and Trustees at general meetings. New Trustees are appointed following a structured recruitment process. This includes:

The charity employs a small team of paid part-time staff who are responsible for the day-to-day management of the organisation. This includes operational delivery, volunteer coordination, fundraising, and reporting on progress and developments to the Board of Trustees.

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2024 - 2025

The charity’s services are delivered by a dedicated team of volunteers who provide bereavement support. Volunteers come from a range of professional backgrounds and receive appropriate bereavement support training. Ongoing supervision and support are provided to ensure highquality, safe, and effective service delivery.

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2024 - 2025

Section C Objectives and activities

Purpose: To provide UK-wide bereavement support for anyone who loses a loved one to cancer. The aims and objectives of the charity are:

Summary of the objects of the charity set out in its governing document

Objectives and activities
Purpose:To provide UK-wide bereavement support for anyone who
loses a loved one to cancer.
The aims and objectives of the charity are:

To provide UK wide access to cancer bereavement support;

To relieve the suffering of persons resident in the United Kingdom
(UK) experiencing bereavement or loss by cancer, by providing
support for such persons;

To relieve the suffering of persons resident in the UK
experiencing bereavement or loss from cancer, by offering
information about the experience of bereavement and how to
access other forms of support.
Summary of the main
activities undertaken for the
public benefit in relation to
these objects (include within
this section the statutory
declaration that trustees have
had regard to the guidance
issued by the Charity
Commission on public
benefit)
Review of Services - Local to National Support
The charity has continued its strategic progression from a locally
delivered service to a nationally accessible model of bereavement
support. This development remains central to our mission and has been
strengthened further during the reporting period through expanded online
provision, increased in-person activity across multiple locations, and
continued investment in evidence-based practice and evaluation.
Our primary focus remains supporting individuals bereaved by cancer.
We continue to offer a range of services online, ensuring accessibility to
people across the UK, while also growing our in-person provision through
Walk and Talk events. Demand for support related to coronavirus
bereavement continued to decrease, and provision for this was stopped
in January 2025.
To meet the charity’s aims and objectives, and to support the ongoing
development of national provision, we delivered the following activities
during the year:
Support Groups
Online peer bereavement support groups continue to be our core service.
During the year, we delivered a total of86 online support groups,
including both open groups and closed support group “bubbles”, which
allow the same group of individuals to meet regularly over a period of
time. These groups support people bereaved by cancer and are provided
free of charge. They continue to be highly valued by participants for
offering connection, understanding, and mutual support.
Walk and Talk Events
We increased the delivery of our Walk and Talk events as part of our
national growth strategy. These events bring bereaved people together in
local communities, combining peer support with the therapeutic benefits
of being outdoors. During the year, we hosted32 Walk and Talk events
across multiple locations and cities,recruitingand trainingvolunteers

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to support delivery in new areas. These events play a key role in reducing isolation and building sustainable peer networks.

Grief Support Meetings

In addition to peer support groups, we delivered 23 grief support meetings focused on helping people better understand grief and develop ways to support themselves through it. These meetings included psychoeducational content and explored themes relating to specific difficulties that can arise following bereavement, offering participants practical tools alongside shared discussion.

Therapeutic Groups and Psychology Provision

We continued to develop our therapeutic provision and launched a feasibility and acceptability project to pilot a randomised controlled trial (RCT) evaluating the effectiveness of our online therapy groups. This project commenced in February 2025, with four therapy groups scheduled to run throughout 2025. Demand for these groups was very high, and facilitators were trained in the therapeutic protocol to ensure consistent and high-quality delivery. 9 therapy group sessions were conducted within this financial year.

Alongside this, we onboarded a Trainee Clinical Psychologist in March 2025 for a six-month specialist placement in collaboration with University College London. This placement pilots the charity’s contribution to clinical training, with a focus on grief and bereavement, and supports both service delivery and research activity.

Connect Service

Our one-to-one buddy service, Connect, continued to operate throughout the year. The service aims to pair individuals with similar experiences of loss to offer supportive conversations, meaningful connection, and the potential for longer-term peer relationships.

Training

We continued to provide bereavement training to organisations and individuals, including supporting companies to better respond to grieving customers and employees. Training remains an important area of development for the charity, both in terms of sharing our specialist knowledge of bereavement and evidence-based support, and in building a more sustainable income stream to support our charitable activities.

Information and Resources

Many individuals continue to benefit from the charity’s written and video resources, which provide accessible information about grief and bereavement. Following the successful launch of our new website in the previous year, we have continued to expand the range of free resources available and improve signposting to additional support.

Social Media and Outreach

We continued to extend our reach through social media, sharing articles, reflections, event information, and messages of support. Our presence across Facebook, Twitter, and Instagram supports engagement, outreach, and awareness-raising. Investment in a very part-time Social

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2024 - 2025

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Media Officer has enabled us to build consistency and reach across these platforms.

Signposting

As a peer-support charity that does not provide 24-hour crisis support, we regularly signpost individuals to other services where additional or urgent support is required, including organisations such as Samaritans. We have further strengthened signposting information available on our website to ensure people can access appropriate help when needed.

Campaigning

We continued to promote our IWontGoQuiet campaign, encouraging people to say something rather than nothing when someone is bereaved. While we did not host a dedicated campaigning event during the year, the campaign remains closely aligned with our mission and continues to be reflected in our communications and messaging.

Research and Evaluation

We remain committed to learning from the people who access our services. With appropriate consent, we continue to collect feedback and outcome data to better understand lived experiences of grief and the impact of our support. This feedback informs service development, volunteer training, and continuous improvement.

We have been collaborating on two research projects with University College London, one evaluating the effectiveness of our online therapy group model, and one on exploring the barriers to bereavement support for those who identify as belonging to an ethnic minority.

In addition to ongoing collaboration with University College London, we published findings relating to our in-person groups and commenced new research focused specifically on our online therapy groups. This reflects our commitment to evidence-based practice and robust evaluation.

Governance Development

During the year, we also began recruitment for a new Chair of Trustees, as part of succession planning and to ensure strong leadership and governance as the charity continues to grow.

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2024 - 2025

Additional details of objectives and activities (Optional information)

POLICIES

The charity maintains a comprehensive Charity Policy document which brings together all organisational policies. This document is reviewed annually and updated as required to ensure it remains current, compliant, and reflective of best practice.

Role-specific Volunteer Handbooks are also in place and provide practical guidance for volunteers, alongside key policies relevant to their roles within the charity. These are regularly updated.

All Trustees, staff, and volunteers are required to sign a confidentiality agreement, confirming their responsibility to protect the confidentiality of service users and the charity’s information at all times.

STRATEGY

You may choose to include further statements, where relevant, about:

During the year, the charity has continued to work towards its existing three-year strategy, with a focus on increasing the reach of our support services and strengthening national awareness of the charity and its work. Progress has been made particularly in expanding access to support, growing in-person provision, and increasing recognition of the charity’s brand.

The Board has also recognised that the organisation has reached a point of transition and that a refreshed strategic framework will be required to support the next phase of development. Planning is therefore underway to develop a new strategy following the recruitment of a new Chair of Trustees, with the intention that a revised strategy will be designed and launched in 2026.

VOLUNTEERS

The charity is deeply grateful to its dedicated team of volunteers, whose commitment and generosity continue to underpin the delivery of our services. Volunteer numbers increased over the year, and collectively volunteers contributed significant time and expertise, supporting hundreds of individuals through their bereavement.

A new cohort of volunteers was recruited and trained specifically to support the growth of the Walk and Talk service. This builds on the success of the previous year and reflects the charity’s ongoing commitment to developing accessible, community-based support.

Looking ahead, the charity aims to continue growing its volunteer base in a sustainable way. Alongside this growth, we have recognised the importance of reviewing the volunteer lifecycle to ensure that volunteers are well supported, valued, and retained. This will include continued investment in training, supervision, and opportunities for professional development, as well as reviewing processes to ensure volunteer wellbeing remains a priority.

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2024 - 2025

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Section D Achievements and performance

Support Events and Service Delivery Summary of the main During the year, the charity delivered a total of 127 support events , the achievements of the charity majority of which were provided online to ensure accessibility to people during the year across the UK. These events included peer support groups, therapeutic workshops, therapy groups, online social events, and in-person Walk and Talk sessions. Operating with limited financial and staffing resources, the charity continued to meet high levels of demand and deliver consistent, high-quality support to people bereaved by cancer. The charity also continued to develop its Connect service, enabling increased provision of one-to-one peer support. This service provides an important alternative for individuals whose needs are better met through more personalised support. Board Development and Governance The charity continued to benefit from a committed and skilled Board of Trustees with a breadth of experience to support both service delivery and national growth ambitions. While no new Trustees were recruited during the financial year, the Board focused on maintaining stability, effective oversight, and reflective governance. During the year, the charity began preparing for a period of organisational development and transition, including initiating recruitment for a new Chair of Trustees. This reflects proactive succession planning and recognition of the need for refreshed leadership to support the development of a new strategic direction. Paid Staff Development The charity continued to operate with a small team of paid part-time staff, including the Director, Charity Administrator, Fundraiser, and Social Media Officer. This team supported all areas of activity, including service delivery, volunteer coordination, fundraising, communications, and governance. Despite limited capacity, staff enabled the charity to expand reach and develop new areas of work. The charity remains focused on securing funding to allow for future growth in staffing capacity. Volunteers The charity is extremely grateful to its dedicated team of volunteers, whose contribution is central to the delivery of services. Over the course of the year, volunteers collectively donated a significant amount of time and expertise, supporting hundreds of individuals through their bereavement. Volunteer commitment and skill enabled the charity to sustain and expand services despite constrained resources. Research and Evaluation Research and evaluation remained a key priority throughout the year, supporting the charity’s commitment to evidence-based practice and continuous improvement. Ongoing evaluation allowed the charity to

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2024 - 2025

Section D Achievements and performance

better understand the needs of those accessing support and to measure the outcomes and benefits of its services.

The charity continued collaboration with University College London on two research projects, contributing to learning about bereavement experiences and the effectiveness of peer and therapeutic support models. This work strengthens the quality, credibility, and future development of the charity’s services.

Fundraising and Income Generation

Alongside service delivery, the charity undertook a range of fundraising and income-generating activities to support its ongoing work. Income generation during the year focused primarily on grant applications to fund core costs and service development, alongside community fundraising and donations raised through sponsored events.

Despite a challenging economic climate, the charity successfully hosted a comedy night fundraiser and participated in the London to Brighton cycle ride, both of which generated valuable unrestricted income.

The charity also expanded its provision of grief support training to organisations, delivering its largest volume of training within a single year. This enabled the charity to share its specialist knowledge more widely while contributing to a more sustainable income model.

In addition, the charity successfully expanded the range of resources available to purchase through its website, including bespoke sympathy cards, worksheets, and bereavement resources. This initiative provided supporters with meaningful ways to engage with the charity and generated a modest but valuable source of unrestricted income, supporting financial resilience.

Overall Performance

Overall, the charity delivered a significant programme of activity during the year, achieving meaningful impact with limited financial and staffing resources. The year was characterised by sustained service delivery, growth in reach, increased research activity, and preparation for organisational change, positioning the charity well for the next phase of development and strategic planning.

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2024 - 2025

Section E Financial review

The Trustees have reviewed the charity’s reserves policy and consider it Brief statement of the appropriate to hold free reserves equivalent to approximately three charity’s policy on reserves months of operating expenditure. This level of reserves is intended to ensure the charity can meet its financial obligations as they fall due and maintain continuity of services in the event of unforeseen circumstances, fluctuations in income, or delays in funding.

The Trustees monitor reserves as part of regular financial oversight and will review the policy annually to ensure it remains appropriate in light of the charity’s activities, financial position, and future plans.

Details of any funds materially in deficit

n/a

Further financial review details (Optional information)

During the year, the charity’s income was generated primarily through a You may choose to include combination of grant funding, individual donations, and income from the additional information, where delivery of bereavement training to organisations. These streams relevant about: together formed the main sources of funding for the charity and the charity’s principal supported both service delivery and organisational development. sources of funds (including any fundraising); The majority of income received was unrestricted, enabling the charity to how expenditure has allocate funds flexibly in line with its charitable objectives and to meet supported the key objectives core operational costs. Where grant funding was restricted, funds were of the charity; applied in accordance with the relevant funding agreements and used investment policy and specifically to support the delivery and development of agreed services and activities.

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2024 - 2025

Section F Other optional information

Future plans

During 2025/26, the charity will continue to build on its progress towards delivering accessible, high-quality bereavement support on a national basis, while ensuring sustainability and good governance. The charity’s key plans for the year ahead include:

Section G Declaration

The trustees declare that they have approved the trustees’ report above. Signed on behalf of the charity’s trustees

Signature(s)

Full name(s) Dr Erin Hope Thompson Position (e.g. Secretary, Chair, Director etc) Date 22/01/2026

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THE LOSS FOUNDATION THE LOSS FOUNDATION THE LOSS FOUNDATION THE LOSS FOUNDATION 1147362 1147362 CC16a
Receipts and payments accounts

For the period
from

01-Apr-24

To

3/31/2025
Section A Receipts and payments

A1 Receipts

Unrestricted
funds
to the nearest
£

Restricted
funds
to the nearest £
Endowmen
t funds
to the nearest
£
Total funds Last year
to the nearest £ to the nearest £
Donations, legacies, grants 63,789 12,000 - 75,789 69,797
Fundraising and fundraising events 10,193 - - 10,193 10,116
Fees for charitable services 6,975 - - 6,975 2,405
Gift Aid 2,159 - - 2,159 1,755
Interest on deposit accounts - - - - -
Training 38,645 - - 38,645 7,377
Merchandise 7,709 - - 7,709 1,201
Other 1,611 - - 1,611 510
Sub total(Gross income
for AR)
131,080 12,000 - 143,080 93,161
A2 Asset and investment
sales, (see table).
- - - -
- - - - -
Sub total - - - - -
Total receipts
131,080 12,000 - 143,080 93,161

A3 Payments

A3 Payments
Lastyear
Fundraising costs 5,900.28 - - 5,900 7,969
Wages / salaries / NI / pension 69,758.25 6,000 - 75,758 71,518
Consultancy / professional fees - - - - -
Bank interest / charges / Insurance 1,396.00 - - 1,396 565
Office rent 92.00 - - 92 236
Training / Conferences 135.00 - - 135 -
Telephone 409.08 - - 409 384
Research 12.00 - - 12 -
Internet/website/email 380.39 - - 380 290
Printing/postage/stationary/tech
tools
3,401.63 - - 3,402 761
Membership 492.68 - - 493 334
Equipment 785.90 - - 786 464
Cost of charitable activities 8,095.06 6,000 - 14,095 10,520
Volunteer expenses 331.95 - - 332 129
Advertising 1,932.31 - - 1,932 1,325
Merchandise 327.50 - - 328 -
Board / governance 365.21 - - 365 678
Team expenses / wellbeing 488.13 - 488 617
Other 749.78 - 750 1,649
**Sub total ** 95,053 12,000 - 107,053 97,437
A4 Asset and investment
purchases, (see table)
- - - -
Sub total
Total payments
Net of receipts/(payments)
A5 Transfers between funds
A6 Cash funds last year end
Cash funds this year end
- - - -
- - - - -
12,000 - 107,053 97,437
36,027 -
-
36,027 - 4,277
- - - - -
60,039 - - 60,039 64,315
96,065 -
-
96,065 60,039

Section B Statement of assets and liabilities at the end of the period

Categories
Signed by one or two trustees
on behalf of all the trustees
B1 Cash funds
B2 Other monetary
assets
B3 Investment assets
B4 Assets retained for
the charity’s own use
B5 Liabilities
Details Unrestricte
d funds
to nearest £
-
-
-
96,065
OK
Unrestricte
d funds
to nearest £
-
-
-
-
-
-
Fund to which
asset belongs
Fund to which
asset belongs
Fund to which
liability
relates
Print
Restricted
funds
to nearest £
Endowment
funds
to nearest £
- - -
- - -
- - -
(agree balances with receipts and payments
account(s))
Total cash funds
Details
96,065 - -
OK OK
Restricted
funds
to nearest £
Endowment
funds
to nearest £
- - -
- - -
- - -
- - -
- - -
- - -
Details Cost (optional) Current value
(optional)
- -
- -
- -
- -
- -
Details Cost (optional) Current value
(optional)
- -
- -
- -
- -
- -
- -
- -
- -
- -
Details Amount due
(optional)
When due (optional)
-
-
-
-
-
Signature Name
Date of approval
Shereen Sally Shereen Sally 22/01/2026

Independent examiner’s report to the trustees of ‘The Loss Foundation’

I report on the accounts of the Charity for the year ended 31 March 2025.

Respective responsibilities of trustees and examiner

The charity’s trustees are responsible for the preparation of the accounts. The charity’s trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed.

It is my responsibility to:

Basis of independent examiner’s report

My examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the next statement.

Independent examiner’s statement

In connection with my examination, no matter has come to my attention:

Name and signature: Ribhu Agrawal

Relevant professional qualification or body: FCCA (Association of Chartered Certified Accountants)

Address: Flat 20 Best House, Matthews Close, Wembley, HA9 8FE Date: 14 January 2026