Rggistered number: 07966408 Charity number.. 1146883 NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantpe> UNAUDITED TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 NORFOLK DEAF ASSOCIATION INDAI IA company limited by guaranto0} CONTENTS Page Reference and admlnlstratlve detalls of thg Charltys Its Trustso$ and advl$•r$ Trusteos. roport Ind8p8ndent exarninerfs report ststement of financial activities 2-16 17 18 Balance sheot 19-20 Notes to the flnanclal statements 21-44 NORFOLK DEAF ASSOCIATION (NDA) IA company limited by guarant••) REFERENCE AND ADMINISTIiATIVE DEfAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2023 Tru$t•os P R Piinsley, Chair C l M I C Cant. Vice Chair R A Moalo. Trèasurer lappointed 10 November 2022) Dr R J A Cadman18ppointed 10 November 20221 S R Chalrrgrs JSLHlrst Dr J E Fitzgemld Dr M J Platt (resigned 11 November 20221 Company registered number 07966408 Charlty règlstered number 1146883 Rtgi$ter¢d offl¢• 14 Meridian Way Nowch Norfolk NR7 OTA Palrons Sir Richard Jawson KCVO JP Lady Dannatt MBE, Lord-Lieutenanl Norfolk Chlef •xe¢utlve offl¢or A Derrett A¢¢ountants MA Partners LLP Chartered Accountants 7 The Close Norwch Norfolk NR14DJ 8ankers Santander UK plc Bridle Road Bootle Merseyside L304GB Solicitors Cozens-Hardy LLP Casue Chambers Ople Street Norwich Norfolk NR13DP Page 1 NORFOLK DEAF ASSOCIATION (NDA} IA company Ilmltod by guaranteol TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2023 The Trustees present their annual report tog&thgr with the financial statements of the Charity for the 1 April 2022 to 31 March 2Q23. The Annual report serves the purposes of both a Trustees, report and a diieclors, report under company law. The Trustees confirm that the Annual report and financial statements of the charitable company comply with the current statutory requirements, th& requirements of the chorttable eompany's goveming document and the provisions of the Slalemènt of Rècommended Praclice ISORPI applicable to eharilies preparbng their accounts in accordance with the Finanual Reporting Stsndard applicable in the UK and Republic of Ireland IFRS102} {effeclive 1 January 20191. Since the Charity qualifies as small under section 382 of the Companles Act 21]06, the Strategic rewrt required of medium and large companies under the Companles Acl 2006 {Slrategic Report ar¥J DirectOTS' RgPOrtI Regulations 2013 has been omitted. Referenc• and admlnl$tratlv8 detall8 The Norfolk Deaf Associat￿ INOA} is 8 charitable company founded in 1898 and first ￿gIStered wilh the Charity Commission in 1962. In February 2012 NDA registered as a Company Limited by Guarantee and, as a ¢pnsequence. re-registered ￿th the Char5ty Commission in April 2012. The Charity's governing documents are th8 Memorandum and Articles of Asswialion. In July 2020. following the approval from the Charity Commission. NDA began to op8rato under thg wor￿ng nam8 of H•ar for Norfolk. The addr8ss of the registered office is as shown on the first page. Details of the TrusteeslDire¢tor8, the Patrons, senior executive staff and principal professional advisars are also given on the first page. Norfolk Deaf As60ciatlon INDAI Objects The Norfolk Deaf Ass￿latiOn,$ eharilable objects are.. To relieve and assist Deaf and hard-ofthearing people in the mitigation of the effects of whole or partial lack or defect in hearing or speech or both. To Improve the quality of life and relieve the needs of persons wllh all degrees of hearing kns5 or hearing related issues by providing items, support, activities or facilities in the interests of social welfare, designed lo improve their Condition of lif8." lextrad NDA'S Memorandum andArtlcles of ASSo￿all0n) Structure. governan¢• and managom•nt Constitution Norfolk Deaf Association {NDAI 18 registered as a charilable company limited by guarantee and was set up by A Memorandum of Association. b. Mèthods of appolntment or ol•dion of Trustees The management of the Charily is tho responsibility of the Trustees who are e￿cIety an(J C¢FOPted under the terrns of the Memorandum of Association. Page 2 NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guarantee} TRUSTEES, REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Structure, governancè and management l¢0ntlnu•d} Organlsatlonal Stn￿tur• and décislon4naklng pollcles The Trustees of Hear for Norfolk have the overall responsibilty for the governance and strategic direction of the charity. Trustees are either elected or co-opted to the Board and can stand for re4lection. The Board of Trustees currently consists of eight TrusteeslDlreclors and has three officers (Chaimian, Vi¢e-ChaiTman and Honorary Treasurer). The Board of Trustees meets quarterty and reV￿wS strategy and perfomance, and mon51ors Smplemènlalton plans and budgets. In line with the requirements of the goveming document Tru51ees also organise an Annual General Meeting al which ele¢tlons tske place and resolutions are passed. In the main Board of Trustees meetings. the Chief Executive has regular conNmunicalions with the Chairman and the Treasurer. On a day-to-day basis the organisalion is rnanaged by the Chief Executive, WFKJ has the overall responsibility for slralegic planning and operational management, human and financial resources, service delivery, quality control and fundraising. The Chief Executive has extensive experience and éxpertlse In leadi￿ thlrd sector organisations. buslness transfomiatlon, change management, organisational development and profes&onal fundraising. d. Pollcles adopted for the Induclion and training of Trustws New Trustees are recrulted based on the skills and expertise that have been identified as required to effectively govem the Charity. An open rècruitment process, as well as largeled approath. is used vthen tBcruitlng new Trustees. Interested candidatès are asked to submit their CV and a ststement about why they wish to join the Board. what particular skills they will bring and what contribution to the Board and the Charity they can make. There Is a formal interview with the Chairman, the Treasurer and the Chief Executive. The c8ndidales are also given the opN)rtunily lo visit some of the services and attend one or Board meetings before making the final commitment. The current Trustees are f8mSllar wlth the work of the organisation. as the majority of them have been involved with the Charity for a number of years. A skills audit of individual Trustees 1$ undertaken on a regular basis and the findings inform the fulufft recruilmenl to the Board. A Trustee induction Par￿ is in plac8. whith is given to all new￿ recruited Trustees. The pack includes v8rtous Charity Commission publications, published accounts. financial procedures. risk assessfflent documents, the current business plan, working budget, roles and responsibility of a Trustee and the Board. and the Memorandum and Articles. The Chalrman of the Board of Trustees and the Chief Executive me81 wth n6w Twstees lo cover.. The obligations of Trustee B08rd memb8rs The main documents that set out the slrategicloperational framework for thg Charity Resourc8s and th8 current financial position Flrture plans and objectives An overview of the work of the organisation and staff team Trustees are encouraged to attend IraSnlng sesslons lo devebp their skflls and knowledge. The Trustees adopted the Charity Commission's Charity Govemance Code 2017. Page 3 NORFOLK DEAF ASSOCIATION INDAI IA Company Ilmlt8d by guaranto81 TRUSTEES, REPORT (CONTINUED} FOR THE YEAR ENDED 31 MARCH 2023 StfU¢turg1 govornance and management Icontlnuod) e. Rlsk managemènt The Board is responsibl8 for th8 management gf the risks faced by the Charity. Detailed consideialion ol the risks 15 delegated to the Chief Executive. Risks are identified. assessed and contro15 estsblished throughout the year. A lomial review of the Charity's risk management processes is undertaken on an annual basis and rSsks are revSewed on a rolling cyclo. The key controls usèd by the Charhy Include.. Slralegic planning. budgeting, and management accounlSng Organisalional and govemance structure and lines of Teporting Formal wiitten policies, which are rgviewed regularly Hierarchical authorisalion and approval levels Regular assessments ol risk al board mèetings Fomial agenda ft)r trustees, bo8rd 8ctivity Through the risk managem8nl processes established for the Charity. the Trustees aig satisfi&d that tho major risks identified have been adequately miligattd where necessary. It is recognised that systems can (￿lY provi(lo reasonable bul not absolute assurance that major risks have been adequatsly managed. Objectlves and a¢tivities a. Our Vlslon and PAlsslon Our vision is to continue lo be a provi(ler of high quality and reliable services for people with hearing loss and related wndrtions. delivered by a team of experienced, knowFedgeable. and profe$slon81 staff and volunteers. Our mlsslon Is dedicated lo improving the emtional wellbeing, communlcallon, and the overall quality of lrfe of people with hearing Ioss 8nd related conditions. and their families. e achieve this by providing practical and emotional support, avral care, hearing aid maintenance. hearing assessment and fitting. oloscopy, hearing loss awa￿ne$S training, and infomiation on hearing loss and other re181ed conditions. We are true to our valuos and they are at Ihe heart of everything wo do. I￿luSiv1￿ - we believe in making our seryices available and accessib￿ lo anyone who nee(Is them. W8 believe in staff having the ownership of the services we provide and b8 8mpowered lo proactively make lrnprovemenls In their areas of work. Integrlty - we believe in treating people with respect, being op8n, honest and trustworthy. We believe in transparency. accountability, recognising our limitslions and in strict adherence to confidentiality. Responslveness- we believe in a safe, timely. effective. effici8nt and flexible mr￿uS operandi. We believe in responding prompdy to the changes in need of our service users, as well as Ihe thanges required within thè organis81ion lo ensure we maintain a high-qualily provision. Resourcefulness- we believe in flnding effective solutions to solve problems. in assessing Ihe need to enable us find 'a way to help,. We believe in planning In accordance wth resources available. working as 8 team and in a collaborative way with other Organisations. Page 4 NORFOLK DEAF ASSOCIATION {NDA) IA company Ilmll•d by guarantsel TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 ObJe¢tSves and actlv5tlo5 (Gontinued> b. Main activities undertaken to furthor the Charity's purposes for the publlc benefSt The Twslees wnfirm that they have compliet1 with IheiT duty in saetion 4 of the Charitl8s Act 2011 to have due regard to the public benefit guidance used by the Charity Commission for En9land al￿ Wales. The Trus18es further confirm Ihat the aclivitles of the Charity are carried 0￿. in line with its obj8cts. for the publc benefft. The Charity's main objective for the puNic benefit is.. To provide providlng practical and emotional support, aural ¢aTe, hearlng aid maintenance. hearlng loss awareness training, and infomalion on hearing loss and other related conditions lo people with all degrees of hearing loss in Norfolk. The Charity achieves this objective by delivering the following seNices: Aural Care Service is aimed at improving the quality of life for people who are affected by ex￿SSive ear wax. We offer the Aural Care Service lear wax removal clinics using suction under magnification and. if r¢qvir9d. manual inslrumentsl, dolivergd from easily accessible Community-based clini¢s. mobile ear care clinic, and domiciliary and care home visits for patients that are housebound. The servic8 is run by a team of professionalty trained and experienced Aural Car8 Practitioners. who ar8 regi818red nurses and have cornpleted specialist aural care training. Adult Audlology S•rvl¢e is aimed at assessin9 heafing function. advising on the most beneficlal treatment for hearing loss, dispensing and fitting hearing aids. We offer this NHS funded accessible audiology service to people age 50+ wlh age related hå loss. Thg service is delivered by trained, register8d and experienced Audiologists from our communlty-based and mobi18 clinics, and as well as Ihrough domiciliary and care home visits for housebound patients. Hearing Support Servlce the aim of this Servi￿ is to offer asslstsnce to users of NHS hearing aids by provlding emotional support, routine maintenance of their hearing aids. advising on their use, Communication lactics and tho available assistive 1151ening devices. We deliver this service by ￿8¢hing our service users through home visiting. Communily-based clinics. and a mobile clinic. This outreach support service is managed and administered by a small t8arn of paid sLgff and deltvered across Norfolk by a team of well-trained and dedicated volunteers. As part of this seNice, we offer the Ear ot0￿¢PY ¢1Snl¢. which is aimed at screening individuals for the presence of ear wax and referring for appropriate treatrnenl, rf required. Tho Cuppa Carg Project offers errbolional. wèllb8ing and practical support, infom)alion and advic8 to membeTS of the community who might experience loneliness or isolation or who might requirè specialist support or advice. This seNi¢e is led by Hear for Norfolk and delivered in partnership wilh lo￿1 specialist organisalion8'. Vision Norfolk, Hear for Norfolk, Age UK Norwich, Norfolk & Waveney Mind and Age UK Norfolk. Hearfng Loss Awareness Training aims to increase the awargngss and UnderSta￿lIng of the ¢hallong8S faced by people with all degrees of hearing105s in the workplace, education and in social settings. The training is delivered face-lo-face as well as online. enabling us to meet th8 ne8ds of different organisations and individuals. Page 5 NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guarantse) TRUSTEES. REPORT {CONTINUEDI FOR THE YEAR ENDED 31 MARCH 2023 Achlevements and p•rforniance a. Revlew of 8Ctlvltles Organisational hvel Throughout the year the Tnjslees have monllored the implementation of the obAectlv8s set foT the year through the Chief Executive's report at the Board meetings. The Trustees are pleased to report that the service dplivery oblectlve$ Sel for the yèar have been achieved. The Trustees are very pleasgd to report that th8 organisation continued to increase the capacity and expand the reach of its serwces to people across Norfolk, due lo having robust plans in place. a strong and professional team, and increased reputation resuhing in increase in number of referrals, a range of outreach arnj mobile services and the additional funds secured during the year. This combination enabled the organisation lo reliably continue with the delivery of ils services. reaching people close to where they live and meeting their needs. We are very grateful to all funders who have supported our'cuppa Care. Project with the required ￿pital funds enabling us lo purchase and ¢onvert the purpose built 'Cuppa Care, bus. namely the Geoffrey Walling Charity, the Clan Trust, the R. C. Snelling Chantable Trust, Norfolk Community Foundation Transforming Communth88 Fund. the Martin Laing Foundation, th6 Smith & Pinching Charitable Trust. the Lord Cozens-Hardy Trust and a number of very generous members from the Rotary Club of Norwich. After a numbei of months of waiting for the vehicle to be delivered and then converted, on the 12th December 2022 the new 'Cuppa Care. bus was launched. Lady Dannatt. HM Lord Lieutenant of Norfolk, and Patron of the charity, who officially launched the new bus said.. °It is such a pmfound and very great privilege for to be with you this moming lo talk al)out Cuppa C8re' bus. Thank you beyond measure for inviting me to h￿hlight this remarkablè and innovative project. while hugely thanking the Rotarian communlty who h8ve so generously enabled the project in the fi￿tplace. ￿&S￿ng and swf hss, as w811 as many olher Condit￿nS can and do acGenluale socff81isolation. It then so offgn leads lo a profound lack of confidence, a low level olsell-6sleem. and unsurpnsingly, mental heatth issu8s may often inGrease as a resull. Far fewer peopl$ wrfh hearing loss become involved in social activit￿S of any kind. The pathway to social exclusion is well understood. Healing loss, for $xample, can cause grief. anxiety and enger. 11 c8n affectyourpersonallty and without doubt, your ability to freely and legitimately exprgss your thoughts consistently lo the rest of the world. Heft in Norfolk, we frequenlly add into that mix njral povaty, and cgrtainly wral isolation. Few rf any bus servi¢8s. F&w remaining pubs or local amenities such as a villag& shop or post office. Fewer. more than ever, community spaces where a person wrth pmfound hearing loss cèn feel not only welcom8, bul safe. So these ar& just some of the reasons why l am so passionate about Hear for Norfolk s communty 'Cuppa CaTr' Bus scheme. Innovative, ima9inativ& and grass root level led. this schgme licks all the boxes forme. 8nd many, many more. Wthout 8 doubt this new converted Veh￿1& b9for8 US today will not only reach, but simply transfom? the lives of so many in this eounf, but those who often and hitherto suffe17ng in anguish - and in silence. 'Cuppa Care. willprovide theirlifeline and their s8nctu8ry. On behalf of all wilhin our communllies sumering from hearing orsighl Ioss. and any other health corjditions and disadvantages and on beh8M of this magnlficent county of ours, may l offer Hear for Norfolk, all the eharilies invol￿d in th& pnye¢l delivery 2nd the Ro18ri8ns. my most profound thanks. Norfolk owes you all a signnFc8nt debt of gTrlitude Indeed. Furthem?ore. on behaff of His M8j8siy The King I salu18 you- and thank you from the bottom of my heart." Page 6 NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantee} TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Achiev8ments and perlomiance Icontlnuèd) We are very plèased lo report that in September 2022 we mobilised our new Aduh Audiology Service (hearing assessment and hearing aids fitting for palienls age 50+1 following a tendering process with NHS Norfolk & Waveney 5CB. DeSp￿e the tough operational and fvjnding environment. we still managed to successfulty secure en encouraging level of fundralsing income, with funds secured from individual donors, trusts and foundauons, logeth8r with contracts with the NHS Norfolk and W8veney ICB, the Norfolk and NoN4ich University Hospital ar)d James Pagel University Hospital. The third year grant of the National Lottery Community Fund award has been received, out of the pledged throe.year £217,401 total grant towards our Hearing Support Servlce. We have also been successful with secudng community engagement funds through Norfolk Communlty Found8tlon and being a delivery partner in Comrnunity Voices and REND Projects, aSwned al conducting conversations with people in local communities, seeking their feedback and experience regarding local healthcare sèrvices and obtalning their views about barrlers lo access and suggested improvements. In aarty March 2023 the staff team carried out a review of the 2021- 2024 Business Plan, the finding of which have been reported to and discussed by the Board of Trustees at their March meeting. The key objectives and priorikne5 for 2023124 financial year have been agreed on as part of these meetings. A summary of these obiedives can be found in the 'Plans for the future seclion. of this r8POrt. SeNlces H￿ring Support SeThlce The Hearing Support Service (HSS) is one of our key support se￿[Ce5. whlch was established over 30 years ago and offers practlcal assistance. information and advice lo users of NHS hearing aids. The support provided by the HSS 15 absolutely necessary and essential for wntinued and regular use of hearing aids, as hearing 8itJ components delerloral& with daity use and need regular mainterbance or replacement to keep them in workSng condition and effective. The majority of our servlce users 8re not able to undertake the self-rnaintenance due to age-related dexterity, fraity oi memory issues. HSS is highly ac￿SIble and is delivero(i across Norfolk by a small team of part-lime staff, and a team of well trained and dedicated volunteers via home visiting, community-based and mobile clinics. over the phone & online and via the postal service. During the ye8r we have re4ntroduced th8 'drop in, arrangements for all ￿Jr mobile clinics, reduclng the administrativ8 burden of having lo book people into appointment slots that was required as a safety measure during tho pandemic. We have also increased the number of mobil& clinics venues and sessions by adding the provision of hearirE support to some of Ihe'cuppa Care, sessions. This 8nabled us to increase the reach of the service. To deliver the seNice we are working in close collaboration with Audiology Departments from th8 Norfolk & NonM¢h University Hospital, James Paget University Hospital, and West Suffolk Hospital. as well as with 0th8r NHS-funded independent audiological services providers Ispecsavers, Scrivens and the Outside Clinic). The hospitsls provKlo us with the supp}￿S required to undertake maintenance and repair work, as well as contribute to the trdining of our volunteers. We also work closely wtth a number of care homes, GP Practices, local charities. community organisauons and supemarkels, who make their premises available to us free of charge. so we can run our ¢ommunily-b8sed cllnics or use the car parks lo accommodate our mobile clinic. Page 7 NORFOLK DEAF ASSOCIATION {NDAI {A ¢ompany limited by guaranto•1 TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 AchI•￿MentS and perforniance {contlnuedl Our Hearfng Support Service supt)orts a large proporbon of thè elderly population of Norfolk. A big percentage of this cohort are experienung hearing loss by virtu8 of ageing. but they are also affected by other issues such as loneliness, isolation. ill heatth. mobility issues and challenges with access to services due to the rurality of our county. Rural and coastal areas of Norfolk experience challenges with their infrastructure. many residential areas lacking reliable public transport and access lo services. We do (￿r best to bring our servi¢9$ into the community lo ensure equal access. Tc¢ alleviate some of these challenges and to ensure that our support Is actessit4e. we run our HSS dinlcs across the County on a regular and limelabled basis from either our moblle cllni¢. cover6ng 31 locations across Norfolk, 5 communily-based venues, 22 care homes, 6 sheltered accommodallons. and domiciliary vlslts for housebound servlce users. During the last financial year12022.2Q231 HSS supported 3,132 people through 3.459 appoinlmenls, of which 255 re￿Ned a home vist through 276 appolntmenls, 1.915 wetE seen at a community-based clinic th￿Ugh 2.142 appointments and 962 were helped on the mobile clinic through 1,041 appointments. We estimate that we supported an additional 1.450 people over the phone, e-mail or letter with adviGe. infomialion or help with accessing services provided by local hospitals Audiology Departments or olh8f heatthcare providers. 859 new people joined this service during the year. To measura the outC4)mes we achieve for our sorvic@ users. we providè them during the year with an Outcom8s Measuring Questionnaire IOMQ) consisting of 25 probing qugslions, which apart from collecting dala on the quality of our sorvice and the improvements we could make, is designed to assess and measure the softer outcomes. From 138 responses provided to the question What drfference our support has made lo.... we have received th8 lollowing feedback: Your ability to use your Hearin8Aids? Your ability to communicate? (for *￿Mple, usinB the phone, face-tTrface tslkin8 Or youp talkin81 Your feeli￿ le$5 lonely and isolated? 57• Your confidence and self-esteem? You to rem8in active? (for example, in the worVeducation/connected to family and friends persevere with hobbies). Ixri Your wellbein8 and the overall quality of lifeP SL Page 8 NORFOLK DEAF ASSOCIATION {NDA) {A company limited by guarantee TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Achievernents and ￿rf0M)Ince {contlnuod) In the same questionnaire we have asked 8eNic8 users to rate tho quality of each maintenance task we undartook. and received the following results.. "Foreach se￿Ica provided.. the $eThica I r8ceived was... RrtutA 12 CleaTh Ear mould fittii 8attery suppty 8attery drawer replacement Volume swltches reKlacemeni Flters replatèrn•nt Wax8uard replacement Help 8etttn8 my eamKJuld in Help with my hearing aid eonvols Help wlih deanlry my earmould Advice with usin8 heari￿ aid 14p4 $1 General advlce l emoti(x)al support Oiher las specilied abov•l We regulady receive very kind and encouraglng unsoliclt8d feedback from our service users, eiih8r from fac to-faGe conversations with them whilst attending our community-bas8d or mobile clinics or on the phone then requesting he8ring aids suppli&s or a home visit. and below are just a few examples: .1 benefil fmm the regular home vvdlls that Hear for Norfolk providGS and would find il very difficult to go &lsewh$re. Your serw¢g mak9s a big difference to me, and l am pleased that you are always there wh&n I need "I would not know wh8re els8 to g81 Ihe batteties if you can t do that." "I cany leave the house as l anj v&ry vuln8rable and worried about infeGtws. especially l am womed al)oul visiting the hospit81." 'You are offering a quick servic8 andyou gre always there forme.. Page 9 NORFOLK DEAF ASSOCIATION INDAI IA company Ilmlted by guaran¢99) TRUSTEES. REPORT {CONTINUEDI FOR THE YEAR ENDED 31 MARCH 2023 Achlovgmonts and perfomiance l¢onllnu•d) Aural Care SeM¢e Tho Aural Care Service has been very busy ar￿ we have had lo further increase the nursing capacity to be able lo manage the increase in the level of referrals lo the service. During the ffinancial year we have been able to deliver a total of 10.953 8ur81 care 8ppoinlmenls. Of those, 8.891 appointments were attended by p8tlents that have been referred by their GP. 1,484 8ppolntmenls attended by fee-paying patients and 778 appointments attended by patients refeThed lo us by James Paget University Hospital. In additlon, we carried out 190 domiciliary visits. Patients a￿esSing our Aural Care Service are provided with a post-procedure feedback fomi that seeks to measure their satisfaction against a number of indicators regardSng the care and quality of the service received. Below Is a summary of the responses received from 1.290 patients who completed Ihe form. Patients are asked to agrèe or disagree with a set ol statements- • Agree • tlisa9ree • Strtygtyljwrye 1 Th8 18n9kn oftim& I had lo wait loi an eppointmont datg was reason8ble 2 Tho ￿¢9p￿0rdsI was tii8Tr(Ay and 3 Thg •Utal cwe ptaCtit￿nerlk$lO￿od lo me ga94 4 The aural ¢8ro PFaCtitKif19rgxpl8in8d Ihe tt88knent & 8(Jvice In 8 way I could underslond 5 1 w£s glv8n enough prfvacy when trgale(l or advised 41T4 93 6 1 wes traotod in 8 clean 8nd 8nvwofiine 7 1 WBS treated wth dignity81411 lim85 955 8 1 had confidpncp end Iw51 in ihE aural pra¢tition9r who w85 tr8atinglad￿s1￿g me 9 Th8 treatment I￿a(I¥l￿15UpportI Ihal I recthed w8s oifeetNa 1Q Tho Iroatmgnt rec4woI has mad8 a drft8vence in my Wèllbèing And owroll quality ol Ilé 11 I woulo rgromm8nd Ihlg to my f8mhy ond friend5 87A Page 10 NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarant•el TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Achievements and perfomilnce (continued) Many patients 5UPPOrted their answers wth additional comments, a few of which are examplod below: "Excellènt S8rvic8 which I will recommend to others. 10/10.- -Helped my adult son ￿th leaming disabili1￿S feel very relaxed." his is art amazing sefrvice and should be promoted more. So superiorto using a commerual retailer.. Very friendly and explained everything very clearfy.. Very klnd, understanding and helpful." ar8 al appointment was exemplary, the wait from initial GP S¢￿￿nIng is verylong-. "Polile, encour8ging and 8 re81 expert." Very ffr￿nd1Y. Quick. No pain. FantastiG." "Great setvice and kind staff who reassured me." Wonderfulpl8ce. seThi￿ and setup". 'Cuppa Care, Project We contlnued with lh8 delivery of this project through￿1 the year. expanding on the number of lo¢ation8 V1811&d soon after the new 'Cuppa Care, bus was mobilised. The delivery was supported by project partners - Vision Norfolk. Age UK Norwich, Norfolk & Waveney Mind, Ag8 UK Norfolk, Macmillan Cancer support and community ￿nnectorS from North Norfolk District Council. During the year we have delivered 256 suprKsrt S￿l0n$ from 22 locations aeross Norfolk. In totsl we supported 287 people though 334 contacts. This number does not include by-passers who pi¢ked up informalionneaflets and ènqLtire¢J about the prolecl. The grealer majority of people attend8d the Sess￿nS for social inleractSon ('a chat and a Goffee'l. tho¢Jgh many have also attended lo have Ihelr hearings aids maintained, receive inlormation on assistive t8chnology (listening and sighll, bènefits advice, advlce regardlng older age Issues, bultying, work pressures and bereavement. People attendlng the 'Cuppa Care, session are asked to complete the out(L)mes me8surfng form, whlch explores the difference our support makes. The questionnaire eonsisls of four probing slalements that seNice Users we asked to agree or disagree wth to help us identify the differgn¢e our sUPPOrt is ma￿ng. The followng rating as provided by 24 respondents.. Ib (upp•Cw• ¥hklr4ty•••*rfsth• p•opl• i• i•. 19. i$r4 Page 11 NORFOLK DEAF ASSOCIATION INDAI (A company Ilmlt•d by guarante8) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Achievernents and p•rfornian¢e Icontlnu•d) We have also asked people to provide further information regarding the drfforance our supwrt makes: vknh m•rning great difference (ffftrfence wlth the help we•t de•1 hnyard diffrwence lovely g reat dlfference lovety company hearin9 aids support Trem•ndou6 diff•renu car ￿ffk Imm•ns• dlfferenss of income from partner agencies and voluntary donalDns. and balance the need to hold Sufficient reserves lo $nable the charity lo.. - Continue its activities when faced wilh unforesgen circumstan￿. Maximiz8 expenditure on charitable activtties. The policy for 2022123 was to hold a target minimum level ol three months projected annual expendIlu￿ and ideally al a tsrgel level of six months projedgd annual expenditure in free reserves {as defined by the Charity Commission), assessed to bè £221,563. However, as a result of low levpl of unrestrictèd reserves in the previous year, the increase in operational costs due to the need to increas8 Staffing capacity lo be able to manage and respond lo demand and Ihg changes in funding priorities by many trusts and foundations, this levgl was not aohieved. Thèrefore, the free resetves as at 31 March 2023 were £152,48612022- £113. 734}. For the 2023124 financial year the Trustees aim to focus their efforts upon building up the fre8 reserves and have a long-lerm largel of £516.166, which represents six months, projected running costs. In the meantime, all efforts will made lo secure the current reserves target of three months of pr0￿cted amual gxpgndilure. which is £258.083. Deslgnated fvnds are ftjnds set aside by the TNStees out of unrestricted funds to fund s￿riG future purwses and projects. As al 31 March 2023 the Charity had no deslgnated funds. As al 31 March 2023. the Charity had restricted funds of £33232. Restrided funds are furYJ5 reGeiYed for undertaking an activity Specified by the donor when making the gift or may resutt from the terms of an 8ppeal lor hjnds. Details of the r8str￿ted ftjnds are given In note 17. Page 15 NORFOLK DEAF ASSOCIATION (NDA) IA Company limit•d by guarantee} TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 statement of Trustees. responsibilitie$ The Trustees {who are also the directors of the Charity for the purposes of cofflpany law} are responsible for prèparing the TNstees' report ané the financial slalemenls in accordan￿ with appliCa￿e law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Pradice). Company law requires the Tnjstees to prepare financial statements for each financial . Und8r company law, the Trustees must not approve the finan¢lal slalements unless they are satisfied that they glve a true and fair view of the stste of affairs of the Charity and of its incomlng resources and application of resouTces, inciudlng ils Income and expènditure, for that period. In preparing these financial statements, the Trustees are required lo.. select suitable acctyjnling policies and then apply them conslstenlly., obswe the methods and principles of the Charities SORP IFRS 102}'. makfi judg8m8nls and accounting eslimates that arg reasonable and prudent slate whether applicable UK Accounting Standards IFRS 1021 have been followed. subjecl to any material departures disclosed and explained in the financial statements- prepar8 th8 financial statements on the going concern basis unless it is inappropriate to presume that the Charity wtll conb'nue in business. The Trustees ￿e responsible for keeping adequate accounting records that are sufficienl lo and explaln th& Charity's transactions and disclose with ￿&SOnable accuracy at any time the financial position of the Charity and enable Ihem to ensure that the financial ststemenls wmply with the Companles Ad 2006. They are also responsible for safeguarding the ossets of the Charity and hence for taktng reasonable steps for the prevention and detection of fraud and other irregularities. Approved by order of the members of the board of Trustees and signed on their behalf by.. P R Prlnsloy Date.. 27 July 2023 Page 16 NORFOLK DEAF ASSOCIATION {NDAI (A company Ilmltod by guarant￿) INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2023 Indgpgndent examiner's report to the Trustegs of Norfolk Doaf Association (NDA) {Ihe Charty I report lo the charty Trustees on my examination of the accounts of the Charity for the year ont1ed 31 March 2023. R•sponsibllltles and basls ol report As the Trustees of the Charity land ils directors for the purposes of company lawl you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 Ilhe 2006 Act'l. Having satlsfied myself that the accounts of the Charity are not required lo b8 audited under Part 16 of the 2006 Act and are èligible for independent examination. I report in respgct of my examination of the Charity's accounts ￿rried out under sectiorl 145 of the Charities Act 2011 Ilhe 2011 Acf). In carrying out my èxamination I have followed the Directions given by the Charity Commission under Section 14515llb) of the 2011 Act. Independent examinerfs statement Since the Charity's gro$$ income exceeded £250.000 ywr examiner must be a membèr of a body listed in section 145 of the 2011 Act. I confirni that l am qualified to undertake the examination bgcause l am a member of lenler body here), which is one o( the list8d bodies. I have completed my examlnallon. I confirm Ihal no matters have corne to my attention In o)nn8ction the examination giving me cause lo believe.. 8CCOtJnting records were not kept in r&specl of the Charity as rgquired by saction 386 of the 2006 Act- or the accounts do not accord with those records; or the accounts do not comply wth the accounting requirements of sectlon 396 of thg 2006 Act other than 4ny requirement that the accounts givg a'lrue and fairf view which is not a matter considered as part of an independent examination; or the accounts have not b88n prepared in accordance with the methods and principles oflhe Statement of Recommended Practice for accounting arKI reporting by Charities. I have no concems and have come across no other matters in connedon with the examination to whi¢h attention should be drawn in this report in order *0 enable a proper understanding of the accounts lo be reached. This report Is made solely lo the Charity's Trustees. as a bot1y, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My swrk has been undertaken so that I might slate to the Charity's Trustees those matters l am required to state to them in an Independent examinerfs report and for no other purpose. To the fullest extent permitted by law, I do not a¢￿p1 or assume responsibilty to anyone other than the Charity and the Charltys Trustees as a body, for my work or for this report. Signed.. Mr F M E Shippam Bsc FCA DChA MA Partners LLP Chartered Accountants 7 The Close Norwich Norfolk NR14DJ Dated-. 31 August 2023 Page 17 NORFOLK DEAF ASSOCIATION {NDA} (A company Ilmlted by guarantee> STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023 Unre$trf¢ted funds 2023 Re$trfct•d fund5 2023 Totsl funds 2023 Total funfls 2022 Income trom: Donations, grants and legacies Charitabl& activities Other trading activlties Investments 75.355 585.568 3.190 522 92.3S6 110.737 167.711 fj96,305 3,190 522 116.931 413.207 2,537 90T Total Income 664635 203.093 867,728 533,582 Expendlture on: Raising funds Charitable aetivities 21.755 503,030 21.755 735.491 14, 191 447.721 232,461 Total expendltur• 524.785 232.461 757,246 467,912 Not Incomgllexpendllurg) bgforg not (Iossesvgains on Investments Nel Ilossesllgains on investmen15 139.850 11.674} 129.3681 110,482 11.6741 71.670 277 Ngt movom8nt In funds 138.176 129.368) 108.808 7t,947 R•conclllatlon of funds: Total funds brought fo￿rd Nèl movement in funds 122,127 138,176 62,600 {29,368 184.727 108.808 112,780 71,947 Tolal funds Garrlgd forward 260.303 33.232 293.53S 184,727 The Statement of financial activities includes 811 gains and losses rgcognised in the year. The notes on pages 21 to 44 fomi part of thes8 financial Slalements. Page 18 NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) REGISTEREO NUMBER. 07966408 BALANCE SHEET AS AT 31 MARCH 2023 2023 2022 Note Flxed assets Tangiblè assets 13 lo7￿17 31.627 107017 31,627 Current as￿1$ Debtors Investments Cash at bank aryj in hand 14 80.711 607 163.095 30,307 28.555 119.971 244.413 178,833 Creditors.. amunts falling due within one ye8r 16 158,69SI (25.733) Net currnnt a$sel$ 185.718 753, 100 Total assets loss curront Ilabllltlos 293,535 184,727 Total net assets 293,535 184,727 Charity funds Restricted funds Unreslricled funds 17 33,232 62,600 Tangible fvAed assets General funds 17 107,817 152,486 17 122, 127 Total unrestricted funds 17 260,303 122,127 Total funds 293.535 184,727 Page 19 NORFOLK DEAF ASSOCIATION INDAI IA company limited by guaranteo) REGISTERED NUMBER: 07966408 BALANCE SHEET (CONTINUED} AS AT 31 MARCH 2023 The Charity was enliU8d to exempts'on from audit uThJer sectlon 477 of the Compani8s Act 2006. Thè members have not required the company lo rt)tain an audit for the year in question in accordance wilh section 476 of Companies Act 2006. The Trustaos ackno￿edge their responsibilities for ￿MPlyIng with the requirements of the Act with respect to accounting records and preparation of financial statements. The finanryal ststements have been prepared in accordance with the provision$ applicable to enlllies subject to the small companies regime. The financial Statements were approved and authorised for issue by the Trustees and signed on their behalf by= P R Prlnsley Dale: 27 July 2023 The notes on pages 21 to 44 form part of these financlal statements. Pago 20 NORFOLK DEAF ASSOCIATION INDAI {A company limitèd by guaranteo) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 General information Norfolk Deaf Assoaation is a company limited by guarantee and registered in England and Wales. Ac¢ountlng polici0S 2.1 Basls Qf preparatlon of financlal sl•l•m•nts The financial statements have been prepared in accordance with the Charib'es SORP IFRS 1021- Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities prepaiing their accounts in accL)rdance wtth the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) leffeclive 1 January 2015}, the Finanryal Reporting Stsndard applicable in the UK and Republic of Ireland IFRS 1021 and the Companiès Act 2006. Nortolk D8af Association (NDA) meals the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised al historical cost or transaction value unless otherwse stalèd in thè relevant accovnling policy. 2.2 In¢om¢ All income Is recognised once the Charity has enlitl8m8nt to the income, it is probable that the income will be received and the amount of income receivable can be m8asuretl reliably. The recognition of income trom lega￿e$ is dependent on establishing entittement, the probability of recelpl and the ability to estimate with 5ufficlent accuracy the amount retelvable. Evidence of enlillemenl to a legacy exists when the Charity has sufflclent evldence that a glft has been left to them (through knowledge of the existence of a valid will and the death of the b8n8factorl and the executor is satisfEd Ihat the propety in question will not be required lo satisfy claims in the estalg. Receipt of 818gacy must be recognised when il is probable Ihal it will be received and Ihe fair value of the amount receivable, which will generally be the expected cash an￿)Unt to be distrtbuted to the Charity. can be reliably measured. Grants are included in the Statemènt of financial activities on a receivaLle basls. The balance of income received for specific purposes bul not expended during Ihg p9r￿d is shown in the relevant ftjnds on th8 Balance shget. Wherg inwme is received in advance of entitl8m8nl of reeeipl, its re￿gnitIOn is deferred and included in creditors as deferred income. Where entitlement occurs b8fore income is receNed, the income is accrued. Incom& lax recoverable in relation to investment income is recognised al the time the investment income is recelv8bl8. Paga 21 NORFOLK DEAF ASSOCIATION (NDA) {A cornpany limited by guarant•o1 NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Accountlng pollclès Icontlnued) Z3 Expgnditur• Expendilure is recognised once there is a legal or construclive oL￿gation lo transfer economic benefit to a third party, it is probable that a transfer of economic benefits will ￿ required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by acllvity. The costs of oach aGlivity are made up of the lolal of direct costs and shar8d costs, including support costs involved in und8rtaking each aclivily. Direct costs attributable to a single activity are allocated directly lo that activity. Shared costs which contribute lo more than one activity and support costs which are not attributable lo a single actsvity are apportioned between those activities on a basis consistent with the use of re8oufGa8. Expenditure on raising funds indudgs all expenditure incurred by the Charty lo raise funds for ils harilable purposes and includes costs of all ftjndraising activit18S events and non-ch8rilable trading. Expenditure on charitable activities is incurred on dlrectty undertaklng the activilies whith further the Charltys objectives, as well as any associated supFx)rt costs. All expendilurg is incluslve of irrecoverable VAT. 2.4 Tanglble flxed assets and depreciation Tangible fixed assets are initially recognised at cost. After recognition. under the cost model, tangible fixed assets are rneasured al cost less accumLJlaled depreciation and any accumulated impoirmenl losses. All costs incurred to bring a tangible fixed asset into ils intended working (yjndilion should be included in the measurement of cknst. D8preuation is charged so as lo allocate the cosl of tsngible fixed assets less their residual valua over their estimated usefijl lives, using th8 slraighl-line m8thod. Depreciallon is provided on the folbwing basis= Short-term teasehold propety Medical equipment Motor vehicles Off￿9 equipment Computer equlpmenl 25% 250 25% 250/0 2.5 Dgbtors Trade and other debtors are recognised al the 5ettlpment amount after any trade discount offered. Prepaym8nts are valued al the amount prepaid net of any trade discounts due. 2.6 Cash at bank and in hand Cash at bank and in hand includes cash and short-lemi highty liquid investments with a short maturity of three months Dr less from the date of acquisition or opening of the deposit or similar account. Page 22 NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Accounting pollcles Icontlnuedl 2.7 Llabllltles and provlslons Liabilities are recognised when there is an obl￿allon at the Balan￿ sheet date a5 a resubt of a past event, it is probable that a transfer of economlc benefit will be required in settlement, and the amounl of the settlement can be eslimaled reliably. Liabililigs are recognised at the amount that the Charity anticipates it will pay to settle the dèbt or the amount it has received as advanced payments for the goods or services it must provide. 2.8 Financial instruments The Charity only has financial assets and financlal liabilities of a kind that qualify as basic financial Instrum&nts. Basic financial instruments are initially recognised al transaction value and subsequenlty measured al their Settlement value. 2.9 Pensions The Charity opeiales a defined contribution pension scheme and the pension charge represents th& amounts payable by the Charity to th8 fund in respect of the year. 2.10 Fund ac¢ountlng General funds are unreslrScted funds which are available for use at tho discrelicffi of the Trustses in furtherance of the general objectives of the Charity aNJ which have not been designated for other purposgs. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each d88ignated funij is sel out in the notes to the financlal slalements. Restricted funds are fvnds which are to be used in accordance wlth specrflc restn'clions imposed by donors or which have been raise(J by the Charity for particular Purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each reslricled fund is set out in the notes lo the financlal slalements. Investment income, gains and k)sses are èlloclted to the appropriate fund. Page 23 NORFOLK DEAF ASSOCIATION INDAI IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Income from donatlon$> grants and legacie Unro$trl¢tad RoStri¢ted funds funds 2023 2023 Total funds 2023 Donaiions Legacies Grants 38.055 31,000 6.300 38,055 31,OOD 98.656 92.356 Total 2023 75,355 92,356 167,711 Un￿striCted funds 2022 RestriGt8d funds 2022 Total funds 2022 Donations Legacies Grants Corporate support 22,290 1,000 14,250 162 22,290 79.229 93,479 762 Total 2022 3T,702 79,229 116,931 Page 24 NORFOLK DEAF ASSOCIATION INDAI {A Company limlt•d by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Incom• from charitable actlvltles Unr•stri¢t•d Restricted fund5 funds 2023 2023 Total fundJ 2023 Aural Care - Norfolk CCG ctsntract Adult Audiology Hearlw Support Aural Care - Fee income Aural Car8- James Paget Norfolk & Waveney CCG NNUH Hearing Loss Awareness Training 324.097 143,944 324,097 143.944 72.467 53.860 40,425 38,270 23.242 72.467 53,860 40.425 38,270 23,242 Total 2023 585,568 110.737 696,305 Unrestncled funds 2022 Restiycted lunds 2022 Total funds 2022 Aural Care - Norfolk CCG contract Hearlng Support Aural Care- Fae inco Aural Care- James Pagel Norfolk & Waveney CCG NNUH 204, 181 204, 181 72,4S7 40,000 34.265 36.270 23,724 2.300 72.46T 40.1￿0 34,265 36,270 23,724 Hearing Loss Awareness Trainlng Total 2022 304,470 108,737 413.207 Page 25 NORFOLK DEAF ASSOCIATION (NDA) IA company Ilmlled by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Income from other trading a¢tlvltle$ Incomg from fundraislng 6v•nts Unrestrlctgd fund$ 2023 Total funds 2023 Total lunds 2022 Friends of NDA Miscellaneous income 2.549 2.549 641 2.326 211 3.190 3.190 2,537 Investment in¢ome Unrestrl¢led fund5 2023 Total funds 2023 Total funds 2022 Dimdends received 522 522 907 Page 26 NORFOLK DEAF ASSOCIATION (NDA) IA ￿mpanY Ilmlt•d by guarant9•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Expendlture on ral$lng funds Cost5 of raising voluntary in¢omg Unrestrlct funds 2023 Total funds 2023 Total fvnds 2022 Expendilkjre on raisng voluntary incom8 Wages and salaries Soclal security costs Contribution to defined eontrfbutlon pension schemes 14.069 19,116 2247 320 19.116 2,247 320 21.683 21.683 14,069 Investmont management costs Unrestricted funds 2023 Total nds 2023 Tot81 fvnds 2022 Investm6nt management fees 72 72 122 Page 27 NORFOLK DEAF ASSOCIATION (NDA) A ¢ompany Ilmlted by guarantoel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Analysis of exp•nditur• by a¢tlvltl•s Activitios undartak•n directty 2023 Support co$t$ 2023 Total funds 2023 Hearing Support Aural Care Cuppa Care Hearing Assessment Service Community Voices & Rend 134,907 358,539 41,601 163.535 11.152 9,463 12.121 773 144,370 370,660 42,374 166,831 11,256 3.296 104 709,734 25.757 735,491 Activities undertaken direcuy 2022 Support costs 2022 Total funds 2022 Hearing Support Aural Ca Cuppa Care 130,540 265.683 7.848 32.551 9,764 1,335 163,091 275.447 9, 183 404,071 43,650 447.721 Page 28 NORFOLK DEAF ASSOCIATION INDA) (A ¢ompany limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Analysls of •xpendltur9 by actlvitles (continued) Analysis of dlr•ct costs Hearing Asses$m•nt Service 2023 H•aring Support Aural Care Cuppa Care 2023 2023 2023 Staff costs DepreciatiLK) Premises Legal & Professional Computer & IT support General running expenses Volunteers costs Marketing 86,554 2,053 18.733 496 8,495 12.847 5.000 729 230,983 16.413 28.696 1.433 13.817 66.375 25,546 6,149 2,247 459 59.354 5.551 6,770 13.162 77,622 5,304 822 1,040 134.907 358,539 41,601 163.S35 Communlty Volces & Rend 2023 Total funds 2023 Stsff costs Depreciation Premises Legal & Profe8sicthI Computer & IT support General runnSng expenses Volunteers costs 8.210 410.647 30,166 57,391 2,884 36,921 163,545 5,009 3,171 945 600 1,397 Marketing 11,152 709.734 Page 29 NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarant991 NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Anatysls of Oxpendtture by activities {c¢ntlnued) Anatysls of direct costs (continued) Hearing Assessment Sernice 2022 Hearing Support Aural Car8 Guppo G8tp 2022 2022 2022 Staff costs Depreciation Premises Legal & Professional Computer & IT support General running expenses Volunteers costs Marketing Other stsff costs 43.407 2,906 27,938 562 6, 121 24.395 3, 700 1,375 20. 136 738,763 14.405 30.590 563 11.584 48.075 4,848 162 1,491 15 784 20,919 183 1,149 130,540 265,683 7.848 Community Voices & Rend 2022 Total funds 2022 Staff costs Depreciation Premises Legal & Professicfftal Computer & IT supwrt General running expenses Volunteers ￿$ts Markellng Other stsff coslg 187,018 17,311 58,528 1.125 17,867 73,961 3, 715 2,342 42,204 404,071 Page 30 NORFOLK DEAF ASSOCIATION (NDA) IA company Ilmlted by guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Anatysls of •xpgndlturg by act[￿tIO¥ (contlnuod) Anatysis of Support costs Hearing Assossment Sepilce 2023 Hearing Support Aural Care Cuppa Care 2023 2023 2023 Premises Legal & Professional Other 5t8ff costs 1.990 1,220 6,253 3,188 1,190 7,743 250 119 752 404 9,463 12,121 773 3,296 Community Volces & Rond 2023 Total funds 2023 Premises Legal & Professional oth8r staff costs 104 6,284 2,533 16,940 104 25.757 Page 31 NORFOLK DEAF ASSOCIATION (NDA) {A company limlted by guaranl•el NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Anatysl$ of expendltur• by actlvltles Icontlnued) Anatysis of support ¢osts {continued) Hearing Assessment SeNice 2022 Hearing Support Aural Car& Cuppa G8frE 2022 2022 2022 Premises Legal & Professional Olhei stsfl wsts 3,704 1.975 27,472 3,399 6,365 1,335 32.551 9.764 7.335 Communty v￿ceS & Rend 2022 Total funds 2022 Premis8S Leg81 & Professional Other staff Gosts 6,503 1.975 35.172 43.650 Page 32 NORFOLK DEAF ASSOCIATION INDAI IA company Ilmlt•d by guaTant•o} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 10. Independont •xamln•rfs r•munerntlon 2023 2022 Fees payable to th? Charills independent examiner for the ind8p8ndent examination of the Charity's annual aecounls 2.125 1,975 11. Stsff costs 2023 2022 Wage8 and salarios Social security costs Contribution to thfirbed Contribu￿On pension schemes 401,5fj6 20.381 4.383 177.549 6,751 2,712 432.330 187.018 The average number of persons amployed by the Charity during the year was as follows.. 2023 No. 2022 No. Employees 21 12 No employee re￿iVed remuneration amounting to MO￿ Ihan £60.000 in either year. 12. Trustees. remuneratlon and exponsos During the year, no Trustees received any remuneration or other benefits (2022- £NILJ. During the year ended 31 March 2023, no Trustee expenses have been incurred f2022- £NILJ. Page 33 NORFOLK DEAF ASSOCIATION (NDA} IA company Ilmltgd by guaranta•> NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 13. Tonglblè fixèd a$sets Short4emi leasohold Medical property equipment Motor Offlce Computer vehicles equipment equlpmenl Total Cost or valuation At 1 April 2022 Addition5 0.926 30.147 86,445 56,869 13.605 6,821 106.976 106.356 9,844 2.675 Transfers betsveen classes 3.865 {3.865) At 31 March 2023 9.844 37.073 143,314 6,540 16,5fj1 213.332 Depreclatlon Al 1 April 2022 Charge for the year Transfers be￿een classes 3.766 5.784 61.010 18.872 10,573 3,263 75,349 30,166 1.716 531 3.531 13.5311 Al 31 March 2023 1.716 9.550 79.882 4.062 10,305 105,515 Not book valu• Al 31 March 2023 8.128 27,523 63.432 2.478 6,256 107.817 At 31 March 2022 3,1 25,435 3,032 31,627 Page 34 NORFOLK DEAF ASSOCIATION (NDA) IA company limited by guarant8•1 NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 14. Debtors 2023 2022 Due wlthln ono y•ar Trade debtors Olher debtors Prepayments and accru8d incom8 79.902 225 584 28,802 1.505 80.711 30,307 15. Currnnt ass•t inv•stm¢nts 2023 2022 Listed invesknents Unlisted investments 27,960 595 607 607 28,555 16. Credltors: Amounts falllng due wlthln one year 2023 2022 Other h)ans Trade creditors Other taxation and social security Other creditors Accruals and deferred income 5.0(Kl 14.966 3, 159 633 1,975 46,696 9.874 2,125 58,695 25, 733 Page 35 NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Statement of funds Stat•ment of funds - ¢urr•nt year Balanc• at 31 March 2023 Balance at 1 Aprll 2022 Transfèrs inl¢ut Gainsl {L¢$sesl InGom• ewnditure Unrestrlcted funds Tangible fixed lo7￿17 107,817 General funds General Funds 122.127 664.635 (524,78SI 1107.8171 11.674) 152.486 Total Unrestrictsd funds 122,127 664.635 1524,785 {1,6T4) 260.303 Restricted funds The National Lottery Community Fund 5.574 72.467 (72.002) 6.039 Norfolk Community FoundatKJn Breckland Inspiring Communities Fund Geofffey Watling Charity R C Snelling Charitable Tru81 750 5.000 (3,2501 2,500 5.000 15,0001 4.000 14,000) Norfolk Community Fount1alion NHS Charities Together Fur 2.070 {24,844) 2,070 Page 36 NORFOLK DEAF ASSOCIATION {NDAI {A company Ilmlled by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Statement of funds (eontinu8dl Statemenl of funds . curr9nt year {continuedl Balance at 31 March 2023 Balance at 1 Aprll 2022 Transfer5 Inlout Galnsl ILosses} Income Exp•nditure Norfolk Community Foundatton Tr8nsfonning Communities Fund The Clan Trust Martin Laing Foundation Norfolk & Waveney CCG Rotary Club Norwich Norwich Consolidated Charllles Other Cuppa Care reslriGled funds Norfolk & Wav8ney Community Voices Norfolk Community Foundatlon REND project W O Street Charitsble Trust Norfolk Community Foundation - Love Norfolk Fund Ishelroy Trust} Other restrkted funds 24,000 5.000 {24.0001 15.0001 s,000 (5.0001 38.270 {38.2701 11.206 11,206 21,788 {21,7881 6,016 12,0001 4.016 9A80 (9,4801 3.528 (1.710) 1,818 3.000 (7501 2.250 5,000 (1.667) 3,333 13,700 (13.700} 62.600 203,093 1232,461) 33,232 Page 37 NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmft•d by guarantsèl NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Staternent of fund5 (Contlnued) Balanu at 31 March 2023 Balance at 1 April 2022 Transf•rs inlout Galnsl (Lossesl Income Expenditure Total of funds 184.727 867.728 1757,2461 (1,674} 293.535 Pag8 38 NORFOLK DEAF ASSOCIATION {NDAI (A company limited by guarante•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Statarnent of funds Icontlnu•dl The National Lollery Cgmmunily Fund 15 a three-yearlunding a￿angement lo provide funds towards the Hearing Support Service. The Norfolk Community Foundation Breckland Inspiring Cc4mmunilies Fund funds are used towards the operational costs of the Cuppa Care Project. The Geoffrey Watling Charity funds were used towar(Is the runni￿ costs of the Hearing Support Sorvice. The R C SnellSng Charilablo Trust funds were used towards the purchase and convarsion of the vehicle for the Cupp8 Care Project. The Norfolk Community Foundation NHS Charities Togelhor Furbd funds ar8 used towards the operational costs of the Cuppa Caro Project. The Norfolk Community Foundation Transforming Communities Fund fvnds We￿ used towards th8 purchase an(J conversion of the vehicle for the Cuppa Care Pr0￿Ct. The Clan Trust funds were used towards Ihe purchase and conversion of the vehicle for th& Cuppa Care Project. The Martin Laing Foundation funds are used towards the purchase and conversion of the vehi¢le for the Cuppa Car8 Project. Norfolk & Waveney CCG (now Integrated Care Board) funding is used towards providing advice and a hearing support service for NHS hearing aid users Ihroughoul Norfolk and for working with organisalions who refor ngwly diagnosed hearing aid users to the Charrty. Rotary Club Norwich provided funding towards the purGhase and Gonversion of the 'Cuppa Care, bus. Norwich Consolidated Charilias fundlng was for the purchase of au(Jiology equipment. The Other Cuppa Care restricted funds are used towards the operational costs of th& Cuppa Caro Project. The Norfolk & Waveney Community Voices fijnds are used towards th8 delivery of Community Voicas Project. The Norfolk Communily Foundation REND project fijnds are used toward5 the dellvery of REND Project. The W O Street Charitable Tnjsl funds are use(1 tW8rds tho operational costs ol the Cuppa Care Project. The Norfolk Community Foundation - Love Norfolk Fund (Shelroy Trust) funtls are used towards the operational costs of the Cuppa Care Proj'ect. Page 39 NORFOLK DEAF ASSOCIATION INDAI {A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Slat•m•nt of funds {continuodl Statement of funds - prlor year B818nc8 8t 31 March 2022 BalanGe 8t l Apnl 2021 TTansf8rs in/out G81ns/ {Losses) Inc0ft7e Expenditure Unrestricted funds Tangible fixed assets Genoral funds Genero1 Funds 92,156 345,676 (315,922J 277 122,127 Total Unrestrfcted funds 92.156 345,616 (315,922J 277 122, 127 Rgstrlded funds The National Lottery Community Fund Norfolk Community Foundatr)n Bred(land InspSring Communities Fund Geoffrey VV*ling Charity R C Snelling Charitable Trust 5.574 72,467 (T2,467) 5,5T4 4,500 (3,750) 750 5,000 5.000 4,000 4,OtlO Norfolk Community Foundation NHS Charities Together Fund 12,422 (qO,352J 2.070 Page 40 NORFOLK DEAF ASSOCIATION (NDA) A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Statement ol funds lcontlnuedl Stalemonl of funds - prlor y•ar {contlnued Balanc8 st 31 March 2022 8818nce 8t l Apnl 2021 Gains/ (Losses) Income Expenditure Norfolk Community Foundation Transforming Communities Fund Th& Ckn Trust Martin Laing Foundation Norfolk & Waveney CCG Rotary Club Norwich Nornwlch Consolidated Charities other Cuppa Care restricted funds Norfolk & Wav¢ney CommunSty Voices Norfolk Community Foundation REND proiect W O Street Charitable Trust Norfolk Community Foundation- Love Norfolk Fund Ishelroy Trust) Other resthcted funds 25.000 5,000 (I,OOOJ 24,000 5,000 5.000 5.000 36.270 (36,270) 14,007 (2.801) 11,206 5.574 183,666 [126.640) 62,600 Page 41 NORFOLK DEAF ASSOCIATION INDA) IA company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 17. Stst¢m6nt of funds {contlnuedl Balance at 31 March 2022 Balance al 1 April 2021 Transfers in/out Galn (Loss&s) Income Expendituro Total of funds 97.730 529,282 (442,562) 277 184,727 18. Summary of funds Summary of funds - current year Balance at 31 March 2023 Balanee at 1 Aprll 2022 Translers Inlout Gainsl (Losses) Income Expendlture D88ignated funijs General funds Restricled funds 107.817 IS24.785) (107.8171 1232,461) 107,817 152,486 33.232 122.127 62,600 664.63S 203,093 11,6741 184,727 867.728 1757.246) (1.6741 293,535 Summary offunds - priory•ar Balance al 31Ma 2022 Balan￿ al 1 Apnl 2021 Gains/ {Losses) Income Expenthture General funds Restricted funds 92.156 5,574 345,616 783,666 {315,922) (126,640) 277 122, 127 62,6(K) 97,730 529.282 {442.562) 277 184,727 Page 42 NORFOLK DEAF ASSOCIATION {NDA} (A company Ilmlt•d by guarant801 NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 19. Analysis of net assots bètwwn funds Anal￿1$ of not assgt$ bgtwoon funds - Currnnt yoar Unrestricted Restricted funds funds 2023 2023 Total fund$ 2023 Tangibb fix¢¢J as$ots Current assets Creditors due withln on8 year 107,817 211.181 {58,6951 107,817 244,413 {58,695} 33,232 Total 260,303 33,232 293,535 Anatysi$ of n•t a$$•ts bolwè¢n fund$ - prlor year un￿strICted funds 2022 Reslricted funds 2022 Total funds 2022 Tangible fixed assets Current assets 8.393 139,467 (25, 733) 23,234 39,366 31,627 178,833 (25, 733) Creditors due within on8 year Total 122. 127 62.600 184, 727 Page 43 NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmltod by guarant99} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 P•nsion commitments The company operates a defined ￿ntrIbution pension scheme. The assets ol the scheme are held separately from those of the company in an independently administered fvnd. The pension cost charge represents (￿ntributiOnS payable by the ￿MpanY lo the fund and arr￿inted to £4.38312022- £2, T12). Contributions l0181ing £nll (2022 - £6331 wgre payabla to the fund at the balance sheet dat& and are included in creditors. 21. Operatlng lease commltments At 31 March 2023 the Charity had commitments to make fijture minimum lèase payments under non- cancellabl8 OP8rating leases as folkJws- 2023 2022 Not later than 1 year Later than 1 year and r￿t Lqler than 5 years Later than 5 years 35.000 142.917 35,000 175,0 2,917 177,917 212,917 Related party transactions During the year the charity made payments lo Prospect Consultancy, a busSness Sn whlch Atlona Derrett, the Chief Executive Officer, is the 5019 proprietor. totsling £nil {2022 £56,740) in respect of management and fundraising servi¢es. During 2019 one of Ihe Trustee's made an interest free loan to the charity lolaling £10,000. During the year, the charity repaid £S.000 (2022 - £5.000) of the loan. The remaining loan balance al the balance sheet dale is £nil (2022- £5,000J. Page 44