Charlty Rogl$tratlon No. 114fj7n Company Re.gl$tratlort No. 07801905 (EDg14tsd gnd Wale$ SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 citizens advice South Worcestershire
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU LEGAL AND AOMINISTRATIVE INFORMATION Trustoes L D Ranford (Acting Chalr) B D Herdman Choir) C J Bocock C R Chandler 8 Molyneux G Pur¢ell F E Howarth {Appolnted 2311112023) (Re$lgned 2311112023) (Appointéd 1010512023, re51gn&d 1910312024} t)r P Goode (Appolnted 1810112024) All the above are also dlre¢tor8 for the purpose of Company Law, Charlty number 1146772 Chlef Executlve Offl¢er Annlo Robson {Appolnted as a Thistea 2810912022, rgslgned 1910412024) Company humber 0788190$ Regl8terad office 52 Prospect Clos6 Malvorn Wowe$t6rshlre WR14 2FD Audltor Kendall Wad16y LLP Granta Lodge 71 Graham Road Malvgrn Wor¢e$ter¥hlro WR14 2JS Bankors CAF Bank 25 Klng¥ Hlll West Malllng Kent ME10 dJQ HSBC Malvem I Chur¢h Street Malvern WR14 2AB The Ghadty Bank Limltod Fo858 House 182 Hlgh Street Tonbrid96 TN9 IBE
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU CONTENTS Paga Trustees, report Statfynient of truatee$' rgsponslbllltle8 10 Indep8nd8nt audltor'8 r8POrt Statemenf of finan¢lal actlvltles 14-15 Balance sheet 1¢ Statement of ca9h flows 17 Notes to the flnan¢lal statements 18.32
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) FOR THE YEAR ENDED 31 MARCH 2024 The trustee8 present Ihalr annu.al report 9nd tlnan¢lal $tatemonts for thg year ended 31 March 2024. The flnanclal stalempnts have bg&n pmpared In acoordan¢o wlth the a¢cvuntlng pollcles sel out In nDte 1 to tha financlal statements and ttomply wlth the charIt$ Memorandum & Artlales of As$oclatlon, tho Companles Act 2006 and "Accountlng 9nd Reportiho by Charltles; Statement of Re¢ommendÈd Pracllcè applloablè t¢ charltles prdparfng thelr q¢counts In a¢.¢ordance trI the Flnanclal rteportlng Standard appllcable In the UK and Republle of Irfjland (FRS 102) (effectlve 1 January 2019}" OhJectlv•s and actItIo$ South Woroestershlre ClllzenB Advlco ISWCA) was Ih¢orporated as a Ilmltod company In 2011. Thg chorlty'9 obJe¢tlve8 ar6 to promot8 pny ¢harftable purpo$e for publ1¢ beneflt by the advancement of education, the proteollon of health, the rellef of poverty, slckness and dlstress In partlcular, but not wlthout Ilmitauon, for the beneflt of the communllles wlthln the South Worca8terFhlre dlstrlct areas of Malvern Hllls and Wyohavon, The eharlty providés and a8$15ts wlth the provlslon of SgrvlGes prtsvidlng free, Independent, Imp¥rtlal aDd Confidentlal advl¢e and inf¢rmgtion to whoever should need It wlthin our boundary areas. The trustees have pald due regard to Ihe guldance Issued by the Charlty Gommlssion, concemin9 publlc ben6fit, In d¢¢ldlng Iho actlv.Itleg the charlty should undetsk6. our dim Is to. Provlde the advl¢e peoplo need for th8 problems thoy facfy Improve the p¢llcie8 and pra¢tl¢8s that adv&rsely affert people'$1Sv¢8 South Woroest$rshlre Clllzens Advlce alms to reduce Inequallty, d8prlvatson and the lack of a¢.ces8 to Ju$tlc8 due to a lack of knowledge of personal rlghts, by provldlng Infi)llnatlon, advloe and support Wlthin the local mmunltlès. SWCA betEov6s everyono hos fhe rIght to a falr chance of partl¢lpatlng In goclety and wlll exerclse a responslble Influence Dn the development of soclal pollcl6s and servlces, both locally and natlonally. We exl$t to shape a $Ocl6ty wh6rg Pèople face far f6wer problèms. T.ho ¢hatrlly alms to achlavo It$ obJe¢tlves by provldlng quallly assured, free and trusted advlce and Informatlon through a range of m6dlums to Ènsure accesslblllty for all and by belng a well-lnformed Influ6nco and advocate on soclal pollcy Issue& that affgoi local people. We wlll contlnua to dellvor advlee on a wld.e fdngo of Is$uas Inoludin9 debt, benefit$, housln9, empl.oymenL welfar6 lUPPOrt, hoalth and $o¢lal Care, and crlrme. By addresslng $uth Issués and givln9 peopl¢ occoss to tha rl9ht klnd of support and Informatlon we be116va that Wo can ¢reate stronger and bettèr Connected CDmmunltles. redu¢a the 8traln on pubN¢ servloe.8 and help peopLe to Ilve more e¢onoml¢ally actlvè Ond healthlot Ilv&s.
SOUTH WOR¢ESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRE.CTORS' REPORT) {CO,NTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achlevements and performance In 2023124 2023124 h.as Begn a Lontlnuatlon of the. flnan¢lal prassutes felt by our ¢OMthunltlés duè to the co$t of Ilving crl$ls and thé rel¢.ntloss rlsln9 Qf costs of sss&ntlal housohold goods. As wp prgdi¢ted, we have sffen an upyurgo In the numb8r of poople ne¢dlng money advl¢e as they slmply cannot mako thelr household budgets stretoh far gnough to coverall of the Bs8entlal8. Wlthln thlts report wé alm to damonstrate how, as 8 Small, local charlty South Worce3tershlro Cltlzen& Advl¢e contlnues lo develop our servlGesto react to the pressures and chaii6nge$ faced by outr lo¢al communlllès. Althovgh wg havè ¥oen g rodu¢tlon In the fat&s of InfEatlon and energy prlces from the peaks of18st year, the 8ffeots of these costs are sllll b6lng folt by hundr8ds of famllles aoross South Worce8tershlre who turn to Cltlzen8 Adv1¢@ for help when they d.onl knLiw wher8 0188 to uo. Yh¢ wnllnuatlot) of Ihè Housèhold Stspport Fundlng Irom governnlont as wo11 as 9th6r welfare support pa¢kag83 Is evldonGe that there is stlll a real neod for Ihls help. Wa have seen a slgnlflcant Increase In tho number of Ople accessing our servloes In thp last 12 months who have never needod to do $0 before, The rlpple effecl of the ¢osl of Ilvln9 crlsis Is wldening the nel ot dgslltulJon and plungln9 people Into poverty who navpr prevlously Would have gxp¢rlenood thls. Therpfore It has been In¢redlbly important In tho list 12 months to ¢ontlnue to dollver $6rvlce$ In U]e heart of èur ¢omm(Fnltles and to be as ac¢a$sltyle as wp possibly can be, Wè know that demgnd for uur servlGe$ 1$ hlgh which adds pressuro to everyone In tho oporatipnal tgams. But we hav& mÉdè a monumental effort thls year to develop our 8ervlcfjs In an attompt to at least try to address tho unmet dernand Issue that face¥ many ¢harltoblo organl8atlons In tho uurrent polltlcal and oGOnomlo dltnate, We have conllnued to dellver servlce8 from a number ot foodbank6 3¢ro&8 both Malvern Hllls arid Wychavon dlgtrlcts, and Ihls partnershlp is #htywlng rgally poaltlve rosults and we 4011 hted th?t we havft bepn able to oxpand Ihe8e prpje¢ts fyrtber into the fvture by se¢orlng more fundlng from lo¢a grants or the Trussell Trust who are worklng to dellver thelr mlsslon of Ilvlng In a soclety whore foodbanks aro no longer requlr¢d. Havln9 th18 allynment In ml$¥lons 1$ an Important factor tn ¥urtesafvl partn.etshlp workin9 and Fom¢thln9 that W¢ have ¢ontittued to do well Over the last 12 month$. Wo wlll alw.ays Strive to seek opportunltles to worf( In oollaborotlon with key stakoholders In o sharèd goal to improve the Ilves and opportunllles of those Ilvln9 Wifihln our local ¢ommunltles. We also had a vislE from HRH Prlncess Anne In Nt)vembar 2023 who acttepted our bld to come and vlsit us at our Malvern Qffl¢e. The vl$lt wa8 to Celebrate A numbè¢ of longstandifig staff and volunteors all of Whom have d,edlcated between 25 and 80 years seryl¢o to our oryan18atton, Thls was a great opportunlty to say thank you to our Staff and volunteers, whllst 8150 *llowlng for a PR opportunlty to ralse our proflle fvrther, We were _al$0 dellghted t(J hosf Damo Clare Morfarty on the day who Is the c.hlèf Exe¢utlv¢ of Natloryal ¢.Itlzen& AdviGè ahd fhls wis a wel¢om¢ OppOrnItY to put ÈW¢A on the map In t¢rms of the Natlon41 Offlce. It 81SQ allowed our ¢hlef Exeoutlv6 to make some valuable ¢ontacts wlthln the Natlonal nelwoyk. Health rolated projects Qur hoallh rglated proJ8¢ts hav8 mov$d fron). strongth to 8tren9th throughout 2023124 and we have been able to secura further fundlng Ihrough Publlry Health and the lo1 Prlmary care NoOrk (PCN) Lo expand thè8e $arvlca$ to Includè the followlng $eNlces', • So¢lal Pr8scrlblng-Increaslng staff ta 3.6 FTE Llfestyle SgNloe - offorlno. support with welght man8gemont, smoklng ¢888atlon and druglaloohol reductlon Bglng Well ProJo¢t -. Jolnt Worklng wtth Age UK to dellvor mental health $upport d¢ros$ malv.ern Hllls and creallng a non-modlcal pathway Into mento1 health support • The C.11@ Group - Support group for ejlents wlth mental health18$ue8 who naod SUPPOrt whllst waltln) for further Interv6ntlon from NHS
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 We rtow havp a tegm of 8 tstgff dellv9rlng Ihese Important projects thanagad by a Head Df Health and Wellbelng 8ervl¢es po$t. The exponslon and Inv9Stment In these prolecls show8 a ¢onfidonce In th6 voluntary $èctor to dollvar p081tlve health outcomés for peoplo In d non ¢llnlcal way. We have b09n su¢ce$st ith ¥ecurSng $ome r&olly ore#i out¢omg¥ for mahy of Iho ¢llent8 who hY4va 6n&aged In these $eNices throughout the y@ar. However, we wg.re dlsappolnted to learn that the Llfèstyle $grvI wa$ golng to In Its ¢urrènt format frorn 1st Aprll 2024 and th new 8¢Nlts was beln9 proowed Ihrough PubllG Health to dellvor a slmllar servlc8 countywlde, Hoalthy Worce$t¢r$hlre Is due to roll out In Summer 2024 and we wlll work wlth partnèrs to ensure that our cllents 31111 have access to these muoh needed gervièes and that the akllla w8 havè wthln our staff legm Ate utliis8d to the best of the1r ablllii. The expanslon Df thls tsam ha3 brought 80me ohall8nges In terms of offtcè 8pa¢o 08 wa qulckly outgrow thé pace that We have. We have Ypènt some tlme looklng at altgmatlv& venL¢oS to d¢llver our health projeGts and gome 8tsff have takon the oppotlunity to ¢reale outreach worklng opportunltle$ at venues such as GP practlces, Communlty .groupg, warm spaceg, youth centres fjtc. However, we would Ilke to ae¢.urè fundlng to look at a longer term lease of approprlato ve.nuBs to ¢onllnuo and develop Ihaso servl¢es. Fundlng and servlces We rpm4M a well-.known and well-raspefjted, lo¢al Gharlty Who ar@ relled upon by more péoplg than èver before and It Is Important fo everyone who works for the organlsatlon that we remaln a¢cesyible and open Our doors t¢ the people who nged It thg most. Howover, long tèmh planning and sustalnablllty 1$ In¢redlbly dlffi¢ult Ot Ihè ¢urr¢nt tlmp duo tty the natur¢ Of many Qf Ihg ¢ontro¢i$lpgt$ of fundlng thot wa re¢elve. The landscape of fundlng romaln.s v.ftry unstable withln th? voluntary 38¢tor and wo grè $.o¢ln9 4 hiore ¢hallen9lng plcLur¢ th.an Wa t1.ave tor .¥ever81 years duo lo tho polltlcal unoert81nty and th6 lack of fundlng for ¢harttle$ Ilke ours. W6 noad to &n$ura that wa adopt a full cast re¢overy method to any fundlng appll¢atlon$ 88 coverlng tha ¢08t of.salarles alone Is no longor enQg to thakg Gontra¢l8 v14blo for ys, The r8cenl 8nnu41 r6vlow wlth Malvern Town PCN resultèd In an ext8nslon of the contract for 12 montha only rather than tha 8 years we were hoplng for. Thls Is not, In any way, a refiè¢llo.n of p9rformanEe, but rather on IIIu8tratlon of thé sltuètlon of lundln9 In genfrral, aGross Ill so¢tors, publlo, statutory, voluniary And corporatè. There18 $u¢h a hlgblgvgl of unc¢rtalnty at, the moment that fundèrs arè unwllllng andlor unablè to commlt to any longer term fundlng as no.on& Is clear ff budgets wlll bfj Gut and by how.mu¢h and IM whl¢h areas, when a new 90vernmont1g formed lator In 2024, Thls m8ke.s Ihlngg very dlfflcult In tprm8 of finandal plannlng gnd bolng able to offer our ststf tèam any longer torm SQGurlty as wo aro b¢lng lorcéd tè ¢real8 short, flxOKI toh* omploympnt LOhtrg#t&: Wty are mlndfut that th1# ¢ould Put people off ffofft 4nt6rlng the choritable sector os the la¢k of any permanant contr8¢ts Is unappeallng. All Ihts s.ald, we havg had a $19nlflcant achlpv¢ment thkg yepr In thè rènpwal vf th8 Wor¢estershlro Advl¢o notwork (WAN} ¢ontra¢t. We arè one tyf 7 partners wllhln th18 group who dellver the AKIvic8 & Informallon contract on behalf of Wor¢ester8hire CDunty Coun¢il, The contract was under revlew and out for proGurement for 12 months b.ut last summ&r we w6ro .8warde(l a, S year ¢ontract to ¢ontinue to dellver In th1$ partn&@hip ahd nogotlated a. SQ /• upIIft In the oontract value. Tftese type.$ of aureementg are tn¢redlbly Bcarce and wo wor dellghted to bo Su&&$1 In gchievlng thls as the fvndlng Is unrestrlcled gnd makes a vltal Qontribullon to our core costs. We were also yuc¢e.ssful In 8ecurlng g 8lgnlftGant grant from the Nallonal Lottary Cost of Llving Qrant Scheme whlch we arfj uslng to Inve8t In the development of our Wychavon so.rvb.¢s whlch Is much rteeded and l¥ bèlng wglcoméd by fhe nlstrlct Coun¢ll thère who ara keen f¢r ttg to in¢r¢asa our footprfn¢ acroFS th8 Wychavoh di8frl¢t as a whol¢. Wè do r¢maln rellant on grants from Lo¢al Authorlti6s and dcutèly awAre that th13 Is somethSn9 that In Iho fvlura may not be avgllablè to us. so lookln9 to dlverslfy our Inmme stream8 Is a key prlnrity for the year ahead.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Overall we remaln posltlvè abovt the relallon$hlps wo hav8 wlth our Local Authorltles and the opportunitles Ihat thls opens urj for further collaboratlon and fijndlng opportunltles. Indeed, It Is Ihanks to our $u¢o$sful dellvery of thè Household Support Fund (HSF) In Malvpm Hllls that W8 hsve been aèked to delSver 2 other 8tr8am8 of welfare support In the form of a Dls¢wtlon¥ry Wolfare A$sl8tance Scheme and, a Homes 4 Ukralne Welf8re Asslstsncp Schemg. Withln both of these proj8Qts we are actlng as an agent for Molvern Hllls Dlstrl¢t ¢oun¢ll {who are the prlnclpal) In deliverlng much needed flnahci¥l support to clle.nts who are moving into new Soclal hou8lng propèrtles but who nèed Fupport to 9aln tho ess&nllal Items assoclatéd wlth $ottlng up new hom6, l.e somewhoro to sleop, something to cook on and somowhgr$ lo store food. These ¢ontr4cts have 9lven further oppprtunltl¢s to work ¢ollaboralSvely wlth both the local Hou$lng and Homel8s8nes$ t8am$ and the Ukralnlan Communlty aoross Malvern Hllls, Thls Increase8 our Vl8lblllty and presenG8 wllhln looal oommunllles and 8nabl¢s us to reach more vulnerable people Who need our help. Our dellvery of HSF has also enabled to create new and valuabla relatlonshlps wlth the Local Authorlty Rgvenues ar(d Beneflts teams who work wlth clients to Èollect Councll fax Debt. Thlg Stlll remaln$ the moat frequènlly a$ked about debt lss.ije aero$s our area so the opportunlty to work more ¢Jo¥ely wlth th& taam9 at MHDC 1$ wolcomed here, Our Morte¥ Monag¢m6nt and Money Advt¢e work6ro are Ihcrèdibly bu8y tryin9 to help cllents to tsalan¢e thelr own books and flnd way8 of redu¢lng or g$ttlng Put of d6bl._ Wlth th8 Increase of the lastlng effect of the pandemlo on people's m¢ntal health thls has been harder than ever In 2023124. As predicted by experts, the oo8t of Ilvlng ¢rlsls dogs appoar to bg tumlng Inlo a debt ¢rfsla and debt ia not a qulck ffx.. There aro matsy ¢omplex re8son8 why people get Into debl that need to bè explored by our hlghly 8kllled advlserg who gra tasked wlth flndlng an approprlate solution for our dlents, whlch Is sometlm6s Just not pos$lblo desplte all Iho In¢omfj maxlml$ati¢n work that be done. Wè Aro stlll s6&lng an Inerpase In the numbér of ¢11Onl8 who ofo irylng to m¥na¢& a n¢gatlve budggt dg¥pit& all tsf our bo$t efforts. We contlnue lo offer servlcè$ by telephonfy èmall and fa¢e io face appolntmontg and havè a mix of 8taff and ?dviserg worklng from oifi¢g hubs, oufrèach lo¢atlon$ 8.nd home workin9. We are worklng towards beln9 avallable In more locallon& buf ne6d to balance thls wllh the added pr8ssure on management of Juggllng numerou8 outreach locatlons and all of tha logl&ttGal and r8solJrclng conslderatlon8 that need to go alongslda It18 Important to Ihe organlsatlon that wa Gontlnue to rofteGt on the servl¢è dellvery methnds and gnsura that thè89 are moetlng the ngeds of our local QOFDmunrtl&i. Wo contlnually r6v16W the clJont loumey to énsur that prooe5seg are as slreamllned, accesslble and as frèo from bureaucracy as posslble. We use our cllent feedback and feedback from partners to contlnually d6velop thls and to Introduoe new way8 of worklng when and wherg posts1616 and approprfg.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEE$. REPORT (INCLUDING DIRÈCTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARGH2024 5772 peoplé contscted South Worcestershiie Cftizen5 Advice 12DB Issues were raised ty Hotssehold Support our r,lients Fund gTrnts. warded totalling £191,000 e812,000 In¢ome gain foT lients 98% Suct¢s$ tste In overtuming adverse DWP decF51ons In respect of disabil.ity benefit entltlement 11,318 Telephone enquittes dealtwilh New contracts secured with pailners to dèvelop service delivery Referra15 Into Dur Soclal Pres¢nblng serylce dralsln Our fundfal$lng activity In 2028124 fo¢us&od OD 2 ¢v6nts that gre held aNnually and allgn wlth aur $tratpgl prforitlo¥ ¢f becomlng mor6 flnanclally sustalnable, promotlng aur brand and worklng wlth key partnors. Th8, events take the form of a Wlnter Charfty Ball and auctlon and 4 summel Famlly Fuhday. Th&se evonts ¥lm0d at vpry dlffer¢.ht demogtaphfts, which 1$ a ¢un¥oloUg d¢¢i$lfjn to hplp promote our brand as a ¢h4rty ocro$$ os de a ranga of poople qnd ¢ommunlUé$ a8 possltsle. Thls yeor wo declded to Joln foraes another local oharllyfor th8 Wlnter CharFty Ball whlGh was a useful 8xercl$e In promotlng relatlonshlps but dl¢J fésull In a I0r Income as shared th¢ proflts. The Famlly Punday our mosl Funcè8gful yet and Showe4 that thère 1$ a roat <Agal of appetste for thls typo of famlty Mendly Èngag$m¢nt &vont avon In the most deprfv8d areas of o.ur reglon. Wlth the Implem•ntatlon of further management support tn Wychavon we hope to run 8 Slmllar event In thls Dl$trlct Oext ye•r a$ wall as Ihe Malvom ¢verit.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Flnancill revlew SWCA'$ results for th& year show a surplus of £9e,726 (2023 - £10,26Q} on Unre$trtct8d Funds. Unreslriated funds arg used for core advlce sorvlcos at D.roltwlch, Evesham, Maivem, Pérshoro, Tlnbuty and Upton. As a relult ol thls 5urplu8, th& balan¢é of UDrostrlcfgd Funds at tho ond of Ihq year was £414,845. Th8 Charlty also mana9Bd 8èv8rn1 restrl¢ted fund8 In lh¢ year, whl¢h qhowed a wmblned surplu8 of £20,1 ¥2 th a restrlcted fund balance of £115,336 to tse Carrled forward for 6xp8ndlture on the Gharllable a¢tivltles of th8 restrlcted funds In 2024125. The blggesf a¢lEvity wlthlh the r¢.Strlctèd funds Was graht maklng undgr thè Hou$ehold Support Funds whlch accounted fot over £182,293 i)f IDcomo and èxpend5ture In tho y.¢ar. AS can bq ¥e6n In note S (Donatlons. grant8 and other ¢hatlt4blé Inwme) 90% (2022 - 9lQ/ty) 91 the organlsallon's fundlng ha$ been derlved from govpmmgnt sour¢as. Of the balance of Unrestrlcted Funds at the end of lh6 year, £102,412 has been sat asldo aa Dèslgnited Funds. Thls leave8 a balan¢e of £312,433 {2Q23: £228,075) 8s free rrtsorweg whlcb 18 Suffiolent to mo6t the 8oard's polloy of malnlalnlng rg9.prvps equlvalpnt to at least 6 month$, worth of rpl'evant expendlture. As parf ol the ahhual ¥tratègl¢ plannlno proGe$8, th¢ Tru$tfyefy regularly aB¥ess the major rlsky to whlch the organlsaiion mlght tia exposed. The prlnclpal mèdlum-tèmi rlsk contlnues to bo that of fundlng shortfall In rglatlonshlp to planned expendllure. Tho sltuatlon Is monltofed, and any changos Or ¢utba¢ks would b8 planned tor and implem6nto¢J aft¢r approprlate h$UltatIon wllh all partles affected. other rlsk8 are mlflgaled by a varlety Df plan8 and scenarlo plannlng so that we keep ah¢ad o.f negalve as wo11 as po$ltive potgntlal Impact8.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES, REPORT (IN¢LUDING DIRe¢TORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Organlsatlonal Prforlmes 2024-25 SWCA ro¢ognlSes Iho ImpprtanGe of settlny Our goals and vision, Wa fvlly allgn wlth the Naiional CIW mlsslon and Vlslon but reeognlFe that as a Small charlty. it Is important to Identify our own slratoglc prloritles. As fundlng ¢ut$ impact the Natlonal Clllzens Advlce servlc8, It Is mora Important than 8vor to move towards more ¢ollaborallve way$ of worklng tp onsurd wo remaln 8ustalnablè for Ihe longer terty), In ordor to. allgn the acllvlfjes In these plan8 8nd Idgniify tho operatlonal actlons roqulrpd to Support them, four strateglc prlorllles have tyeèn Identffled to encompass our ambltlons overtho next 3 yearw. Work towards organl$atlonal fjnan¢lal stablllty • Dellver qualSty servlcgs to IoGal oommunltlos and campaign on the Issues that affect people Iivlng wlthln thèse communltlos. Prote¢f 4nd d¢v¢lop Dyr prolll¢ Invest in our staff and volunteers In term9 of Invgstlng In our ¥taff and volunteers, We have made some $1gnincant Impa¢l In Ihé last 12 months by d&veloplng a trelnlng and recrultm6nt leam who hav8 Increased the numb&r of tralnlng opportunllles offered to staff and wlden¢d the Scope of the86 ses8lons to Include thlnqs such 88 sulclde preventloD, 8afegu8rdlng, wgIFbglng artd heortsfart tralnln9, Thi¥ rJemons.trate$ 8 rpmmiimpnt to adapt our tralnlng offer to ali9n wllh tho Issues that are belng presented by our cllents. We have 8180 Invested In a naw member of the $enlor Maha9em8nt T6am In WyGhavon whlch 1$ 4 8trat.eglts de¢l$lon almed at addrésslng current pr&ssurès wlthln thése teams and looklng at ways of developlng our ge[ce9 a¢rDss th¢ Wy¢havon.Dlstrlot. Whère approprfat& we wlll look to further Invest In our staff team, partlcularly lrt the support and supervlslon area BS wo are mlndfuj that the needs of cllents are more wmplexthan ever, the pressures on 8tgff aro hlgher and the numbor of statt aro growing yèar on yèar Whlch put8 fvrther pres$ilr9 Qll the management toam. We wlll ¢ontlnue tr) dev&lop relatlonshlps wlth key partners and look to forge nAW rolollonships wllh Qth6r 8ector8. Th¢ importancé of Ihe voluntary 80ctof ift d011verlng agalnst Loc81 Authorlty key ¥trotogl6 prlprltÈe$ aro.und healt and wellbelng1$ rnore preval¢nl than ever before. As all partnèrg déliverlng health outcomes includlng the NHS are beln9 pushed towards looklng at mor@ preventallve measures to redu¢6 waltlna lists, we know that we are well pia¢ed to deliver som¢ Impa¢tful outcomèÈ aqaln$t thosè Prfotitles, So It 1$ Imwrallve thot We remlln sèen, tru#ted 2nd able to dellver a9altJ8t tha$e key obS8¢llves If we 8ro ia a¢hl8vg our long term arm of finanGlal stabllity, We must Qontinuo to nurtur& ond m8k6 n9w rela*lonshlP8 w.lth key dellvory partnerg, fundars ond other oommunlty groups to rernaln ralevant and ensure we are dellverlng a 8arvlc& that our local communlty requlres. The work wo have undertaken In sottlng up a Poverty Truth Gommlsslo)n wllhln Malvom Hllls shows our or(tmitrnent to maklng ¢.ur G,Ilenl$' vol¢gs hÈgrd w¢ look forward to seelng the devplopm&nt of thlg ¢ommlsslon and tha pot8nllal outoom68 It could qchlève. W6 wlll continue to look It ways of d¢v8loplng our workfor¢fj through tralnlng and 8y¢oos¥.Ipn plannlng and 8trlve to pn¥ure that every member uf otaff anrj volunte0r foe18 valu6d, and glves IOQQ/o commltment to our vrganlsats"on. TherB 1$ no denylng that Iho ohallenge8 that Ile ahead are daunting In term8 of fundlng and the future of the N8llonal Cltizens Advloe membershlp offer. But we rAn be proud, On agaln of what has been achleved and know that wè arè dolhg everythlng we ¢an to put our8è1ves In thè bg$t po$itlon possible to remaln relevant aod a¢cesslble to our ¢ll¢nts, to bo a trusted partnor and dellver OLlt¢omo$ for our fundors and to be a 8upportlve and nurturlng employer for our 8taff and volunt8erteams.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Slructure, uovernan¢e and managomgnl Th¢ ¢harlty 1$ a company Ilmlt¢d by 9uaranteè 9overne¢ by Its Momorondum and Arll¢les of ABsoclatlon. The management of the organl$atlon Is tho responslblllty of the+ Trustee Board, all of whom or¢ also dlrectors of lh6 company limitèd by uuatantèe, Tbe maxlmum nufftber of dlrgctor$ 1$ fifteen gnd th¢ mlnlmum Is flve. Th¢ Trusteesldlr¢ctors are: eleclpd at Ihe AGM (no morty fhan ten èlected Ttus(¢e8 In totsl); • ¢O-OPte¢ by the Trusloe Board provlded that the total number of ¢&opt6d TN6tee8 does not excoed one third of the lotal number of Trustges. Thè frustee$ mana96 th¢ bu$ln¢ss ond oxer¢l$e all powerg of tho organlsatlon, Tho Trusteps may delo9ate any of Ihelr funcllons and dulleg to a commlltee of at l&a8t two Trustees. The Trust06s may delegate th8 Implementatlon of thelr resolutlons end the day to day management of thp affalrs of QT9anlggtion to any person or commlttge in ?c¢ordan¢è wlth tho Artlclp8. The trustees, who are also th¢ direclors for tho pU08è Of company law, and who seryed during the year 8nd up to the datè of 85gnalure of the fin8nclal statements were., J ÈoGOtsk {Reslgned 23 November 2023) B D H6rdman Nce Chalr) C R Chondler S Molyneux G Purcell F E How8rth P Goode Dr L D Ranford {Actlng Chalr) {Appolnted 10 May 2023 and reBlgned 19. March 2024) (Appolnted 18 Ja.Duary 2024) (AppDlnted 23 Novèmber 2023) Organlsallonally we have seen 80me changes wlthln the Trustee Board In 2Q23124 and currently hava an Interlm Chalrp6rson. and a npw Treasurer sn post, Thls has glven the orèartlsatlon an opportunlty to look at tho TrLlstge Board, whlch has seeh a numbo.r gf changes over recent yéars and seek ways to ensure the nèw Board ha¥ th opportunlty to beome famlllar wllh, not only èach othèr but thé organISaOn a8 a whole. Truatse8 are appolnte¢J from. candSdate$ dgem6d to havè ÈLrfNclent knowledge and experience of the organl$atlon 8nd Ite actlvttlos, andior becauso they brtng skllls and knowledge that wlll Strengthen the Board In Its governance role. Howev8r, wherd ne¢gssary, Trustees recelve additlonal Indudlon and tralnlng In th6 worklngs of the charlty at commltt&o mgQtlngs. Nonè of th8 twstae$ has any beTheficlal Interest In the company. AJI of tha Irustees are member6 of thg Company and guaranteé fo contrlbute £1 In th6 event of a windlng up, Day to day operallonal and managem6nt d6¢1slon8 are thp responslblllty of the Chjof Ex0¢1itivè Ofttcor who 1$ appolnted by the Trustett B¢)ard and rèports fo thè Cholr. The organl&atlon has 3Q pald staff (31 Mar¢h 2024) but 1$ heavlly dependgnt on voluntoers who act as cllent advlsor5 Qr who provide admlnlstratlve 8UPPOrt. Thg greatest Gonirlbutlon of our voluntoors 18 fhelr dedlcatlon, commltment and reabIlIty, In o(Jdlfjon to Volunteer advl$ers and reptIOn181ts, We havo people who provlde all klnd$ of other support rangln9 from admlnistrative lo a¢counllng to gardonlng. Thanks to our volunteers, our cllgnts know that however they contact U6, be it by phono, emall or dropp1ng-In, they wlll re1ve a profes$lonal and efflclgnt $ervl¢&. Thay are confldent that they 11 be Ilstened to, that all aspqcts Of Ihèlr Issue will bé Inve¥tl9ated and that they wlll b.e ulvgn iound and impartial odvlce. Wlthout ovr volunteerB South Wor¢estèrshire clllzens Advlce Bureau ¢ould not exlst. It Is tha Board who doterthino tho leve18 of remuneratlon tor kpy management personn$l taklng Into account similar organlsallons and market condltion¥,
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU TRUSTEES. REPORT (INCLUDING DIRE¢TQRS' REPORT) (CONTINUED) FOR THF YEAR ENDED 31 MARCH 2024 We have, on¢e agaln pgrformed well In our leadershlp Belf assessrnent and relalnéd the hlgh $¢ore$ that we ach16ved last year In our external asse88mont. Thank$ 10 the, hlgh standar(J wé Bet last y¢.ar, th18 year'¥ a$8ostsmont has boen a lo$s formal pro¢es$ but nonethpl¢ss, tho trustoe board have been plèasod wlth the performan¢e of the organlsatloTh agalnst all of the areas Included In thfj assessment and •rg confident that the quallty marks that were galned last year aro bglng upheld In all arèa8 of wod( UDdgrtak¢n, Audltor ln awordano wllh Ihe cpmpany'F qrtiGlo$, a rosolutlon propgsln9 Ihat Kend•ll Wadlay LLP b8 reappDlnt$d as audltor of tho companwwlll be put at a Gerteral Meeting. Dls¢105uie of Information to audltor Each of th.o trusl6*5 hats confirmèd Ihat thore18 DO Intonnation of whloh Ih&y afp 8ware whl¢h 1$ relevanl to the audlt, but of whloh the audltorlg unaware. They have furlher confirmed that they have taken appmprlate steps to Identlfy such relevant Information and to establlsh that the audltor Is aware ol such Info.miatlon, Th8 trustees, report W8S APP oved by the Board of Trustees. L D Ranford {Actlng Chalr) Tru$t@o Dated: 23 September 2024
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU STATEMENT OF TRUSTEES, RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH. 2024 The trust¢¢$, who arty also th¢ dlreotors of South WorStershIre CltlzemF Advlce Bureau for the purpose Of mpany law, 4r& responglble for preparlng thg Truslees, Report and the ffnanclal #tatement8 In accordan wlth appllcable law and Unlted Klngdom A¢countlng Slandards (United Klngdom 13enerally Accepted Accountlng Pr3ctfjce}. Company Law requlre8 fhe trustee8 to prepare. flnanclal statements for each financlal yearwhlch glve a true and falr vlew of the 8tate of affalrs of the charity and of thp In¢oming rosour¢es and appll¢atlon ol retsovrce8, 5noludihg the. In¢omè and oxpondlture, of the ¢harftable company for that year. In preparlng thesa financlal 6tatementS, the truslees are re.qulred to: select sylt8blo a¢oountlng poll¢lè¥ and thgn apply fhpm nsISt¢ny', obgetvg the m¢thod3 qF)d prln¢lplps In th¢ Charltles SORP; - make Judgements and estlmate$ Ihat are reasonable and prudent. and preparo th¢ flnanclal $tOfoment$ on thg golng con¢ern basls unlèss It Is Inapproprlate to presum8 that the eharlty will contlnuo In opbratlon, The IrU8ioe8 are ro$ponslble for k¢oplng adèqu4te o¢countlng record& that dl$¢loso wtth reasonablg a¢cyra¢y at any tlme th& flnanclal PDtslllon Of the charlty and ènable.them to ensure that the financlal statements comply wlth the Companles Acl 2006. They are also responslble tor safeguarding the assets of Ihe ¢harity and henGe for tskln9 r$asonabl¢ stepk for the preventlon and dolectlo.n of fraud and other Irregularltses, 10-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF SOUTH WORCESTERSHIRE CITIZENS AOVICE BUREAU Oplnlon We have audlled the flnanclpl statements of South Worce$ter8hlre Clt12ensAdvlce Bureau (th8 'charlty') for the ygar ¢nded $1 Mar¢h 2024 wlil¢h ¢omprlse the statement of flnanelal advitles, the bAlanoe sheet, tho staiement of ¢Ash flows and no*¢s to the finanGlal statém9nts, Includlng slgnlflcant aocounllng pollcles, The finan¢lal reportlng frameworf< that ha8 beBn applled In thelr preparatlon Is appllcable law and Unlted Klngdom Accountlng Standards, In¢ludlng Flnanclal R¢portlng Standard 102 The Fln4nclal Roportlng Standard appllGablo In ihe UK and Republic of Ireland {Unlt¢d Klngdom G&n8rallyA¢oept&rf Awuniino Pra¢11}. In Qur opinion, tha financlal ¥lateménts; glve a Irue. and farr vlew of the state of the charitable compan8 affalrs as at 31 March 2024 and of Its In¢omln9 rosour¢e$ and applloatlon of resOur¢e8, for tho ye8r then ended, have been properly prepared In accordance wlth Unlted Klngdom Generally Accepfod Accounllng Pra¢tlca; and hovo been prlpared In a¢¢ordanc& wlth the requlromènts of the Companles A¢t 2QO6. Ba$ls for oplnlon We ¢onducted Our avdlt In A¢¢ordan¢e wlth Internatlonal stsndards on Audlllng (UK) {ISAs (UKY) and appllcable raw. Our re?pon8ibfiitl¢$ under those standards are furlhor desorlbed In the Audltovs re&puh8lbllltl08 for fhe 8udlt of fho ffnancl¥l slaf&ments s&ctlon of our ropo.rt, We are Indgpend&nt of tho oharlty In accorday¢6 wlth_ Ihe ¢thl¢al requlremgnts that are relevant to our audlt of Iho flnanolal ststemonts In the UK, Incltsdlng thp FRC'S Ethloal Standald, and we hqv¢ fulfilled our olher 6thlcal rp$ponsibilltles In occordahco wlth these rpqulrements. We b.¢liov that the audit evldence we havè obtalned Is $ufflclÈnt and gpproprlate to provlde a bas1$ for our oplrtlon, Con¢luslons relallng to golng ¢on¢ern In aydlllng fh¢ flnan.clal statements, wtt have conclLI.ded that the tru3tpe¥' u#e of tho golng con¢efn ba$18 of a¢countlng In ¢he prgpararfon Qf tho flnan¢lal st#toment81s approprlatg. Èa8ed on the work We have performed, w'e havo nol Identlfied any Material unoertalnt1é8 relatlng to evgnt8 Qr ¢OnditJons that, lndlvldu811y or ¢olle¢tlV01y, may oa8t $19nlflc8nt doubt on the Charl9 ablllty to ¢ontlnLie ag. a golng concern for a perlod of at least Iwelv8 months from when tha flnanclal stal@ment8 are authorlsod for18sue. Our responslbilitle¥ and the re$ponslbllltles of the trusteea wllh respeGt ts golng ooh¢orn are de$Grlbed In the relevant sectlong of th15 report. Other Infomiatlun Tho ather Informatlon omprl8es the Infotrnalon Indudod In the annual report other than tho fln¥nclal 8taiéments and our audltorf$ report thereon, Thè trustees are ro8p¢nylblo for the other Informallon rontained wilhln the annual report. Our oplnion on thg financlgl statements does not.aover the other Informatlon and we do not express any form of assuranca con¢lu8lorJ thereon. Qur r¢$ponslblllty Is to read th¢ othor Inforthatlofi athd., In ¢lolng $0, con$ldor whefhfyr Iho othor Inforhiatlon 1¢ materlally Inèonslstent wlth the Inan¢lal siatem¢nts or our kn¢wled9e obtalned In the course ol the audlt, o.r otherwlse appears lo be materlally mlsslaled. If wé Itlenllfy such materlal Inconslslencles or apparent materlal mls$tat¢ments, we are t¢qulred lo de£em)Ino Whether thls glv¢s rlso tts a moterlal mlsstatemont in the finan¢lal $taterhents th&msalvos, If, bas¢d OD the work wo have p¢rformpd, wo con¢ludg that th9te l¥ a materlal ml¥ststémont of Ihls oth$r Informatlon, we are requlred to roport that fact. We have nolhlnglo report In thls regard. Matters ofi whl¢h, we are requlred to report by éX¢¢ptloD We have nothlng to report In resp&ot of the followlng mattars In relatlDn to whlch the Charltle8 (Accounts and Report9) Regulatlon8 2008 rgqulre us to report to you It, In our oplnlon,, th¢ Informatlon 9Iv8n In the flnanclal ststement¥ Is Inconsistent In any materlal re8ped wlth the tNStees' repo, or ufficlent a¢caLintlng records havg not beon kèpt,. or iha ftnan¢lal 8tatemonts are not In agreement wlth tha accounting records; or we have not rgcelved 811 the Informallon and explanallons wo requlre for our audlt. 11
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU INDEPENDENT AUDITOR'S REPORT (CONTINUED.) TO THE TRUSTEES OF SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU Respon$lbllltles of trtisteos As OXPl8lned more fully In the Statement of trustees, re8pon$lbllitles, Ihe trustaes, who ar8 also th8 dlr8¢tors of the charlty for the purposo of, company law, are responslble for the preparatlon of Iho flnan¢lal statements and for b¢lng satisflod that they 91ve e trud and falr vlew, and for ¥uch Intemal control as the Iru¥tee8 determSne Is nec¢s%'ary to $nabl¢ Ihe preparafjon of financlal stgtoments th¥t Ore fro¢ from malerlal mls8talement, whether due to fraud or rror. In proparlng the financSal statemenls, the trustees are reBponslble for assesslng the ¢harlty's abillty lo contlnue as & golng con¢etn, dis¢lo$.Irlg, ds appllcab.le, m8ttÈrs relqted to golng ttincèrn ond wFlng the goirtg concern basis of 8¢UntIng unless Iho trustees elther Intend tp Ilquldato the charltable ttompany or to ceas operations, or have no reallstlc alt6matlv8 bul to do so. Audltorfs r&sponslbllltlo9 for tho audlt of the flnanclal statements We have b¢¢n appointed as audltor undet se¢tlon 144 of the ChariWe9 Act 2Q11 and report In ac¢ordan¢a wlth the Art and relevant regul4tlon$ madè or havlng ¢ffect thereunder. Our objectivés are to obtaln reason.able assurance abDUt whether the financlal slatemonts as a whole are froo fro material mlsstatement, whether due to fraud or error: and to Issue an audltor's report that In¢ludè$ our oplnlon. Reasonable a8surance1o a hi9h level o assurance but Is hQt a guararttee that an audlt ¢onduct¢d In accordance wllh I$A& (UK) wlll always detect * materlal mlsstatoment when It exlsts. Misstatements can arls8 from fraud or error and are conslderad material Ir, Indlvldually or In the aggregate, the.y could reasonably be expected to Influence the oconoml¢ da¢lsions of usérs taken on iho bo$18 of th¢se financlal stateffients. The ¢Xtent to whlcÉi our procedures are capable of detecllng Irregularltles, In¢ludlng fraud, Is detall¢d below, Eont to whloh the audft was ¢o.nsldored oapablo of daloAng Irregularitie5 Inrludlng fraud • an understandlng of the rlsk assessment process (Includlng Ihe of fraud) adopted by the Board Is oblalned and thelr altltuda to rl$k 1$ aseertalned. an ossossment of thè susrffjpiibillty lo matèrial mis-¥tstemgnt of thg Itnan¢lal $tqt6menls as a result of management ov6r-rlde ot fraud 1$ mada; It Is ensured that the engagement team have, cDll¢ctively, Iho approprlate competenoe, ¢apablllllos and Skills to bg Involved Irl thè a$$ignment, are fully brigfed an¢Y undèrstsnd th¢ rlsk8 speclllc to fha oharitabl6 mp4n.y. Audlt rè$ponse to rlsks Itlenflfled proc.es8eS to t&st the outcome8 ol our asÈes8ment Include, a revlew of Board minute¥, analyfl¢al revlew, thè rpl¢vano and a¢¢ura¢y of $19nlfi¢ant a¢¢OUntlng estlmates, ub$tsnllve testlng ¢f 8ignlfl¢ant transactlon8, work to Identlfy unusual or unèxpected accountlng entrles, Inoludlny the t8stlng of lournal entrles, Informatlon dlsclosed In the flnancial statements 18 Iraced to ¥upportlng do¢umentOtlon. In all Instan¢es It 1$ aothowledged tyai matprl81 mlsvstatemonts that ar15e from froud may Involv@ dollberats conoealment or colluslon ond aro, therafore, by thalr very nature harder lo detO¢t Ihan th08e arlslng from error. an undersiandln9 of Ihq legal and rogolatory frathgwork p8 appll¢ablé 10 the charftatylo company 18 obtaln&d togoth¢r wlth knowlodgg of the pro¢odure8 pth In plaua by the Board In order to wmply wlth the samo. It Is estrbllshed If there have beon any Instances of non-compllah¢e wlth appllcable laws ?D r&9ulatlon$, where therg ara such broa¢he4, a tull undotstandlng, Includlng gatherfng of relevant documentatlon appprtalning to the avent Is obtalned and assessed. A further des¢rlptlon of our rospon$lblllt16s Is avallable on the Flnanclal Reportlng Gouncll's w•bslte at: https:11 ww.frc.org.uklaudltorsrespo.n85bllltle8. This dè$crlption forms part of our audltor's rèport.
SOUTH WORCESTÈRSHIRE CITIZENS ADVICE BUREAU INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU Use of our r¢port Thls report Is made solely to the charlty's trustee8, as a body, In acoordance wlth part 4 of the Charltles (Ac¢Dunts and Reports) Regulatlons 2008. o.ur audit work has begn undortaken so th8t we mlght Stale to the qharlty'$ trustees thosè matters we are requlrèd to stare to them In an audlttyr'$ r¢port ènd for no other purpo¥d. To the fullesl èxtent pèrmilted by law, we do not accept or assum¢ responsbi Illty to anyone olhar than the ¢harlty and the oharlty's trustees ag a body, for our audit work, for th18 report, or for the oplnions we have formed, Ellzabeth Neodham ACA CTA (VAT) (86nlor Statutory Audltor) for and on bohalt Of Kèndall Wadley LLP 23 Septembor 2024 Charterttd Accountants Statutory Audl£or Gronta. Lodgè 710raham Road Mdlvem Woroe8tershlra WR14 2JS Kendall Wadley LLP l¥ 611glble for OP audllor of a company under 8ectlon 1 oinknqnt 88 audltor gf the chèrlly by vlrtue of Its ellglblllty for appolntment as 12 of the Qompanle8Act 2006. 1.3-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU STATEMENT OF FINANCIALACTIVITIES IN¢LUDI.NG INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Currgnt flnanclal year Unr¢$trlcted Re$trl¢ted funds funds 2024 2024 Total Total 2024 2023 Notos Donallohs, grants and other chgrltabl8 Incoma Fundralsln9 Invèstments 245 365 6,920 684.,646 930,011 807,888 4,217 1,571 Total In¢omo 256,502 684,£ 941,148 816,580 Ex nd ure oh: Ralslng lunds 4,081 4,018 Charftable a¢llvlties 155,696 664,514 820,210 707,712 Total oxpgndlture 159,777 664,514 824,291 711,730 Net InGoffie for the yaarl Net movement In fun(Is 98,725 20,1S2 116,a57 104,850 Fund balance# at1 Aprll 2023 318,120 95,204 413,324 308.474 Fund balancés at 31 March 2024 115,338 530,181 413,324 The statement of financlal actlvltlos thcludes all 98lns and lossgs recognlsed In the yaar, All Income and expendltUrA derlvg from contlnulng adivltle8. Tho statoment off flnan¢lal actlvlllgs also ¢ornpll06 wlth the raquArgm8nts for an Income end expondlturo aocouDt under the Companles A¢t2006, 4-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Prlor finan¢lal year Unre$trlcted Re$tri¢fed funds funds 2023 2023 Total 2023 Notes Donallons, grant8 and oth6r charltab18 Income Fundrolslr(g Invesfmpnt$ 157,819 7,121 1,571 660,069 807,888 7,121 Total Income 166,511 650,069 8q6,58D endltur¢ Ralsln9 fyrtds 4,018 4,018 Chatltsble actlvltlgs 152,043 66,669 707,712 Total expondlture 156,061 555,669 711,780 Gross transfgrs betWg9Th fund8 12 (190) 19Q Net Inoome for the yaarl Npt thOv¢mont In fyn¢la 194,850 Fund balon¢es at1 APrfI 2022 307,860 614 306,474 Fund. balances at al M#r¢h 2028 318,12Q 413,324 15-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU BALANCE SHEET AS Af 31 MARCH 2Q24 2024 2023 Note6 Current #Sgef$ Debtors ¢ash at bartk ond In hand 13 517,379 397,963 552,628 429,827 Credltors: amounts falllng duo wlthln one year 14 (22,344) (16,5.03) Nel ourront a&set$ 530,181 413,324 Incomo funds Rostrictèd ftmds Icted lunds Do$ignated funds OÉn6ral unrestrlcted funds is 115,336 95,2Q4 lQ2,412 312,433 228,075 414,845 318,120 The oompahy Is 6ntit19d to fho Oxemptlort from the audlt requlrement contalned ir& 8e¢.tlon 477 of lh8 ¢ompgnlea Act 2D06., for the ygar ¢.ndéd 81 Mar¢h 2024, Hlthough an audlt has baen carried out under section 144 of the Charltles Act 2011. The trustees acknowledge thelr responsibllltles for complying wlth the requlrements ot the Companles Act 20Q6 wlth r9spect to g¢countln9 rècords and thé preparatlon o* flnancial staternènts. Tho membero havg not requlred the ocjmp&ny to obialn 00 aydlt of Its financ181 $tatèmentg undèr the r¢qutrèméDts of the ¢ompanle$ A¢t 2QQ6, for the year In qu¢stl¢n In Iccordance wlth sectlon 476. Th089 flnancS018tatoment8 have bden prepared tn 8¢¢ordance wlth the provlslons appllcable to companles subject to th6 small companles regime. The flnandal stgtgmfynts wore approved tsy the Tru$tso8 23 S&ptgmber 2024 L O Ranford {Adlng Cho1¢ Trustee Company ra9lstratlon number 07881905
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Notes Cash flow8 from operotln9 a¢tlvlties gsh genoratod from operatltyn6 20 115,199 34,484 Investlng 9¢tlvltle3 Proceéds on disposal of Investment8 Invostment Ir(oomo ro¢elY¢d 80,049 4,2rf7 Net cash 9onerattd from Invpsllng a¢tlvltloS 4,217 81,620 Net In¢rea$6 In ¢a$h and cash gqulvalents 119,41 116,084 Cash and cash equlvalents at beglnnlno of year 397,963 281,879 Cash and ¢a$h equlvalonts at end of year G17,3.79 S97.963 17.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accountlny pollcles Charlty Informatlon $oufh wOrSterh1re ¢ltlz¢n$ A4vl¢o Buroau18 a prive rompany limited by guarantee Inoorporated In England and Walds (Company Thumbor 07881905) and a charlty roglstered, in En9land k8nd Wales (Charlty number 1146772). The rgglstero£J offloe Is Comthunity ¢enire, 52 Prosp1 eiose, Mgivorn. Worce$ter8hlre, WR14 2FD. 1.1 A¢¢ountlng ¢.tynventiott The flnanclal 8tatements have been prepared In acLordance wlth the Companles A¢t 2006: FRS 102 'Tho Flnanclal Reportlng Standard appllcabl@ In the UK and Republlc of Iroland" (°FRS 102.} and tho Charlllès SORP "Accountlng 8nd Reporting by Chorlties,, Statempnt of Recommended Practsca appll¢able to ¢harllleg preparlng thelr accounts In accordance wlth Ihe Flnanclal Reportin9 Standard $ppll¢abl6 In th& UK and Républlc of Ireland {FRS 102)" {effe¢tlve 1 Jdnuary 2019). The charltylg a Publlc Benefl¢ Entlty as dellnèd by FRS 102. The flnanclgl ¥tat¢mgnt8 are prèpared In $t8rllng, whl¢h Is th¢ functlonal currenoy of tha Gharlty. Monetary amounts In thos0 financlal statement& are rounded to tha nearest £. The financlal slatements have bfjen prepared under th8 hlstorlcal cost conventlon. The prlnclpal awounllng pollcles adoptod are set out. bel.ow, 1.2 Golng ¢oncorn Al the tlmo of approvlng the flnanGlal statements, the trustges havè a reasonable expeotatlon Ihat the charlty has adequal8 resourca8 to conllnue in operatlonal exlsten¢ft for the foreseeable luturo pnd that there oro no material un¢ertglntle8 about It$ ablllty to ¢ontlnuè, Thus the trustee? continuo to adopt Ihe golng ¢on¢$rn ba$ls Of aOUntIng In preparlng the finan¢lal ststemonts. 1.3 ¢harltgble fvnds Accounts aro malnlalned for each fund. Unrgstrl¢t¢d funds comprlsfy a "general. rèservo whl¢h may be us8d for any of the bureau'8 actlvltle8, Deslgnated fijnds Gomprlse of uhre8trl¢ted fiJMd8 that havo boon eel asld& by Ihe TnJBtees for partlculAr purposè8. The aitn and vse of each dé¥lgnat¢d fund Is $¢t out In the notes to the financlal statements. A Thumbet of re$trlcted furtd8 are 81¥0 thAt85nd (where the a¢tlvltleg are restrlot¢d by tho provldpr of thè furyd). detail? are providgd In tha note$ to th6 financlal statements. 1.4 Incomè Income18 Includèd In the Staftement of Fln8nGlal Actlvltlos In the year In which the bureau bo.<omes ¢ntltlad to the Income (not always the samp yéar that It 18 rocglved) and When Its amount ¢an be quanlltjed wlth reasonable a¢Guta¢y. Wherp Income has btsgn ro¢efv&d to me.et sye¢lfi¢ expéndlture In future years,, then thls IÈ Irpated a$ "Income recelved In advanco.. Thère IB on8 'grant In klnd. Included In tIYB80 flnanclal siatgmpnts relating to tho r6ntfrea provlslon for the byfeau's Evesham office by Rooftop Houslng Group Llmited. An gqual amount Is Included In "cost of charitablg actlvitles rOpert. No value18 4tirtbut¢d to the Ilmty glven to tha Bureau by vOlunt8er8. Thls Ilme cannot be resold and any fafr value ailrfbuted thereto wo.uld result In an ov@r8tatemant of resources. 18-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL. STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAR¢H 2024 A¢countlng pollcles (Continued) 1,S Expendlture All expendlture 1$ Included on 8n occruals basls {belng re¢ognl$ed when the Ilablllty has been legally or ¢onstru¢tfv&ly Inwrrdd), No amounts are In¢luded for the resour$ provlded by yoluntee.rs. "Co8t of ¢harltsble actlvltk¢8' Ih¢ludes the ¢osfts of 411 ¢mployment, oporallh9 and propèrty resources dlrpctly déployod to achleve the bureau's obJ6ctlves, It also Includes all governance costs. Staff Costs are allo¢at6d to tho relevant project or bureau octlvlty an tha ba$ls of ¢8tlmat9d tlme Spent. Othor CDgts are allocated lo the relevant projeut or bureau a¢tlvlty on the bas19 of astlmated use of resourcgs. All costs ar8 ¥hown In¢lu$lve of VAT whlch 1$ not rècoverablg. 1,6 Tanglblo flxed 4$8¢ts The bureau does not own any offlce a¢)¢ommodatlDn, other property or vehlcles. Flxtures and fltllngs ar¢ not oapllali8ed duo fQthe ¥hortnes3 ot th& prop¢rty loas¢a. O,ffi¢e furnlturé and equipment Is not capit)Ilsed due to thè negllglble rasale value. 1.7 Cash and ¢a$h èqulvolen.ts Ca¥h and cash equlvalents Include cash In hand, deposlts held ot call wllh banks, other short-tsrm Ilquld Invé$tments wlth otlglnal msturilles of throo monfhs or lass. 1.8 FlnanL2lal instruth¢nl8 Tho Charlty only has ffnanclal assets and flnanclal Ilabllltles of a klnd that quallfy as basfo flnonciai In8trument8. easlc Inanc1al Instrumenls are Inltlally r¢¢ognls¢d at transa¢tlon value 8ftd sub8equenUy measured al thelr $etllemenl VAIUP, 1.9 Employee ben6flt3 The ¢ost ot any unused hollday entlllernent Is recognlsed In th& perlod In whlch thp employee'8 servlces aro reG¢lved. Termlnatlon beneflts are r.ecognl$ed Immedlatoly as an expense when the GharAty Is demonstrably commltted to temilnate thè employment of an #mploy&& ov to provldg tOtmln?tlon benefits. 1.10 Retlrgment benefils The penslon Cost shown In note 10 repres8nt8 the employers ¢ontrlE)ullons to tho personal PBnslon fund9 01 pald $18ff, For autrohrolmènt, thfy CAB'S Staglhg date was 1 May 2017 and th& NEST provider was selectqd. Somo $taff opt¢d aut and Ihe CAB 09rp&d to ¢ohtiibute tp an exJstlng scheme wlth Avlva Llfo $6rt1rès UK Lld. The funds are Independent OY the burèau's finanoes. 1.11 DBbtor¥ Trade and other doblor8 are reco9nl8ed at the settlement amourtt after 8ny trade dlscount offerod. Prepaymento aro valued at the amount prepaid net of any tmde dlscount8 due, 1.1.2 Llablllti¢s Llabllltles are reoognlsgd wh&n thero Is an obllggtlon at tha balance sheet data as a rosult of a past 8vent, It Is probable that o transfor of e¢onomlc benofjt wlll be requlred in settlemènt, and the amount. of ti)e séttleme.nt ¢an be estlmated rellably. Llabllltle¥ ar¢ re¢ognlsèd £f thg amount that the Charity antl¢lpat¢s It wlll pay to settle the debt or the amount It has recelved as advanced payments for Ihe goods or sarvl¢os It must provlde.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FI.NANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAR¢H 2024 Ac¢ovntln9 PDllcle8 (Contlnued) 1.13 Agency arranygmenls Tho Charlty acts as an 89¢nt In dlsttlbutlng th6 Horn09 For Ukralna fund and (he DWAS fund. Payments recelved from these organlsauons are excluded from th8 $tatemont of tJnan¢lal actlvltlea as the Charlty doe8 nol hava ffJntr¢l over the tharltable appllcatEon of the tunds. Dètslls ol Ibese funds Is In note 15 to tho flnancial 8tat¢mentg. CrltlGal aè¢ountlnu e8tlmat¢8 artd Judgemont8 In the 4ppll¢gtlon of Ihg ¢harltl8 a¢coLmung poll¢le8, fhe tru¥t¢o8 #rfj reqUIr to mak& ludgementg, estlmates and assvmptlons about the carrying amount of assets and Ilabllltles Ihat are not readlly apparenl from other sources, The esllmates and assoolated as$umptlons are based on hi¥lortcal exk7'erl¢nce and othér fa¢tors that 8re Gontsldered to bo relevont. Actval results may dlffér from those estlmaté$. The esllmates and underlylng assumptlons are revlewed on ah ongolng ba$ls. Revl$ion¥ lo a¢couniln estlmales are reÈo9nl*d In the peylod In whlch the estlmate 1$ rovlsfjd wberg thè fevlBlon affects ¢nly Ihat peilpd, or In the perlod of the rovlslon and future perlods where the rovlslon affects both current and future perlods. -20-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Donatlon$, grants and other ¢harftable In¢omo Unrèstrl¢tOd Re$trletsd lund8 fumd8 Total Unrestrfclpd Reitrl¢tèd funds funds Total 2024 2024 2024 2023 2023 2023 Voluntary Incomg PubllG donatlons Trustg P&r$hra Frjod Bank L&dbury Food Bank Mèivem Hlll8 Food Bank Drollwlch Spa Food Bank Sundry Incomo 500 @,fj1Q 6,607 4,000 6,607 31,500 4,207 7,561 5,992 9,944 19,S61 30,249 4,207 80,249 5,992 6.483 8A87 13,950 1.760 1.650 3,400 46,978 82,511 129,484 12,357 51,581 63.91a Renial Income 280 280 Looal Authorltles Droltwlch Town Councll Eveshgm fown Coun¢ll Lddbury Town CounoS1 Malvorn Hllls Dlstrl¢t Couhcll Malvern Town Counall Porf$h tOUD¢II8 Pershore Town Councll Tenbury Town ¢ouncll Worc8. County Qouncll Contr4Gt Wyohavon Dlstrlct Countsll 4,QOO 3,000 3,OOQ s,ooo 5.000 5,000 5,000 225,51a 298,872 f6,000 1,900 2,000 236.049 302,719 16,ODO 39,216 60,216 56,61a 70,000 112,500 37.500 96,127 132,627 184,975 316 513 501,488 131,620 392,794 524,414 Organlsatlons Fundad ftom Govgrnment Source$ MoneyAdvlGa SeGe Unlv8r8al Crèdlt ¢itlzoThs Advl¢e NHS CDrhmunlty organlsatlons Ct of Livlng Fund 55,292 55,292 51,394 51,394 (190) 15,262 139,510 262 179,947 179,947 139,510 4&180 285,622 285,622 262 205.714 205,976 21
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 AIARCH 2024 Do.nallon3, grants and othor èharllablo In¢oMe (Contlnued) Trusts Houslng A$90¢atIOns and Corporate BOdle$ Rooftop Houslng Group Llmlted Others 916 800 80Q 13,417 13,417 13,300 13,300 245,365 684,646 930,011 157,819 650,069 807,888 Othgr Fundral$ln9 Unr6strlctgd Unre$trl¢tod lund$ fund$ 2024 2023 Fundral$lng events 6,920 InYestmeDt& Onrestrlcted Unre$trl¢tod funds fun(l$ 2024 2023 Int&r¢st ra¢elvablo 4,217 1,571 -22-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (¢ONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Ralglng fund$ Unrè$trlded Unro$trlcted funds funds 2024 2023 18 Qlher fundralglng costs 4,081 4.018 4,081 4,018 Charltable a1vItIeS 2924 staff ¢osts Ilncludlng non.payroll costs) Voluntèor ¢08t$ Operatlng cos*& Property ¢oit8 Grants. to Indlvldvals 533,110 398,078 43 34,fj26 57,899 180,537 226,550 815,988 705,319 Governancè costs 4,222 820,210 707,712 Analy$ls by fund Unroslrlotgd fund$ Re5trl¢t&d funds 155,69e 664,514 152,043 555,6&9 820,210 7QT,712 Govarnan¢e ¢oslg Govemanee costs comprlse of audltors fees £2,950 for lh6 audlt of the finan¢lal sfatemenls, meellng ¢08ts £759, other foay for praparlng th¢ annual r6POrt of £500 and fillng casts Df £13.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (¢ONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Twstee¥ one Trustee ho$ béen pald romuryeratlon from.thelr employm¢nt wlth lh$ ¢harlty. Annie Robson was rémunÈrat8d for hèr role as Chlef Executlve Offlcer, R8muneratlon was £44,000 (2023: £22.635) plus employer penslon contrlbutlons of £2,200 (2028: £1,132). Nono of Ihe trustge9 ¢1,alrri¢d for or recolvod expense8 gs a result from Carrying out thelr re5ponslbllllifjs. Thè wlfe of S Molyneux was omployed by the charfty prlor to h18 appolntmertt ag truste6 and conllnulla to remaln In po.st. 10 Employees Tha averag& monthly number of employ¢¢s durlng the yèar was: 2024 Numtyor 2023 Number Employmont ¢osf8 2024 2023 Wages and salarlo$ Soclal s8curlty costs Olhor p6n$lon togts 472,Q61 26,318 357,119 52Q,49& 394,304 In addltion to Ihe pald staff, ayproxlmately 72 part tlme volunteers wero employed to support bureau a¢tivltle8 (2023 - 73). Th& only assoclated costs In¢lUded in thgse flnanclal statem¢nts arp for tralnlng, trayol and Ib¥uranc&. No (2023- no) member of staff recelves emoluments In excess of £60,000. Th& r8muneratlon of koy management personnel (Includlng 6mplDyef8 Natlonal Insurance and penslon costs) was £146,358 (2Q23 - £52,949). Key managempnt per8onnpl18 defjned ag; tha CEO, deputy CEO, finan¢e manager and Ihe general mangger. The number of full tlmo equlvalent steff Is 17 (2023 - 13), 11 Taxatlon The chahty Is èxampt from tax, on In¢omo dnd galns falllng wllhin sacllon 505 of the Taxes Act 1>88 or s8ctlon 252 of the Taxallon of Chargoable Galns Act 1992 to the extent tbot these are appll8d to Its ¢harltsbl8 objects. .24-
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTE8 TO THE FINANCIAL STATEMENTS {¢ONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 q2 Transfers Thls year a transfer of £5,000 wa8 made from unrostrlcted to doslgnat@d funds for the purpose of bull(kng malntenan¢e at Evesham offl¢8. A lurthor £11.000 wo& transferred from unreètrl¢ted to de$lgnate.d funds for Implemènlatlon ot the Ir strategy. In the prlor yoar, followlng the repaymgnt of the unlver8al credlt grant a tTangfer was madè from unreslrlcted funds to restrlctod fuhd$ to Gtsver ihls dètlclt, 13 Debtors 2024 2023 Amounts falllng duè wllhln one year. Othar debtors Prepayments artd awrupd Inwmè 27.112 8,084 35,146 31,864 14 Credltor8: amounts falllng du• wlthln one year 2024 2023 Trade credltor8 Other ¢re(Jltors Accruals and defarred Income 7,411 2,#36 10,410 22,344 16,503 Oeforred Incoma of £2,250 (2023 . £nll) 1$ Included abov& aild rolate$ to grant Inwme rec¢lved Ir6 advae, -25-
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(*) 11 I I
SOUTH WORCESTERSHIRE CITIZENSADVICE BUREAU OTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 16 De$lgn#tèd funds The Inoothè fvnd¥ of thg ¢har!ty Include the fDllowlng desl9ttat6d funds whi¢h have been Set 8slda out of unr6strl¢t8d funds by the tru8te8s for 8ye¢lfic purposes: Balanoo at q Apyll 2022 RoBour¢è8 Balthn¢è dt èxpgndod l Aptll 2023 Ro8'ourog# •xp•ndod Tron5fors Balaneg at Il Maroh 2024 Base costs Build]ng Maint8nan¢e at. Eve5ham offica IY Strategy 90,721 (678) 90,Q45 (3,6331 86,412 5,000 11,OOQ 5.000 11,000 9Q,721 <876) èO,Q45 (3,e33) 102A12 The trustses have Identlfied a level of mlnlmum reseNe5 Sn orderfor thg charlty to b8 able to operato, ralocate and r6*furblsh premlses, such sums have been dd8lgnatèd from 9oneral roserves. Two new d6slgna(ed funds have bson created, £5,000 for bulldlng malntenance at the EveBham offiie and £11,000 to Implomgnl thg n6w IT strategy.
SOUTH WORCESTERSHIRE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 18 Operatlng lea$e. ¢ommltmonts At tho reportlng end date Ihe charlty had outstandlng uommltments for future mlnlmum lease payments undor non-canGellable operatlng laases, whlch fall due as follow$. 2024 2023 Wlthln one year Between two and ftvo year8 14,808 14,808 14,808 32.308 19 Relatèd party transaotlons There were no disclosable related party transacllons durlng the year P023 - hone). 20 Cash generated from op6ratlon8 2024 2023 Surplu$ for thè ypar 116,857 A(lJustmght$ lor,. Irtvestment InGom8 recognSs8d In statement of finanolal.aGtlvlllR8 (4,217) 11,671) Movemonts in worklng Capltal: {Increase) In d¢btors Increasel{decrease.) In Gredltors (3,282) 5,841 (7,256) (61,559) Qash gènerated from operatlons 34,464 21 Analysls of ¢hanges In net funds The charlty had n¢ debt durlng thè year.