AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEE) Charity number 1146649 Company 07844309 TRUSTEES REPORT AND FINANCIAL STATEAIENTS FOR THE YEAR ENDED 31 MARCH 2021 4AAIX069K• IW12r2021 COK4PANIES HOUSE A23 AGE UK LEICESTER SHIRE & RUTLAND (A COMPANY LIMITED 8Y GUARAPITEE) COMPANY INFORMATION Trnst••s Mr G F Smth- Chair Mrs 8 Ffeestone- Chair Mr S Lirsdley- Treasurer Mrs L Blackman-Reynolds Mrs L Dixon Mr D R Htsdgen Mr M Lindsey Dr P Neville Mr P Parsons Mr P Richards Mr C Saul Mrs J Sheppard Dr N Vijayakuma Mrs M Watts {re$wed 818120) Mr B Greaves {resigned 26111211 rs G Austen {re5igned 8191201 Company Soer•tary Mr N Gallatsr Executive dirÈdor Mr A P Donovan Charity numb¢r 1146649 Company number 07844309 Registered office 113 Princess Road East Leicester L E 1 7LA Auditor Mazars LLP Dryninus Way Pleridian Business Park L￿ester LE 19 1RP Sollcltors Rich & Carr Assuran¢e House 24 Rutland Street Leicester LE1 1 RD Bankers Barclay5 8Jnk Pk Barclays House PO Box 1500, Oominus Way Meridian Busin￿ Park LÈicèster LE19 1RP Property •dvi$orlsur¥*yor Spencws ON￿ Naylor Parkes Limited 19 De Monttort Street Leicesler LE1 7GE Websit¢ AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEEI YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARO OF TRUSTEES The Board of Trustees are pleased to present Iheir repryt incorporab.ng a strategic report along with Ihe consolidated financial statements of ihg charity for the year ended 31 Maich 2021. these are also prepared to meet the requirements lor a diT￿tOrS. report and accounts for Companies Act purp05e5. The finonoal statements comply with the Charilies Act 2011, the Companie5 Act 2CAJ6, the Memorandum and Articles of ASs￿l¥ll0n. and Accounting and ReF(*ling by Charities.. Statement of Recommended Practice applicable to charitses preparing their ac¢ounts in a¢Mrdance ¥￿th the Financial Reporting Standard applicable in the UK and Republic of Irdand {FRS 102) leff￿b"ye 1 January 20151. Th8 financial statements have been pyepared based on the acCount￿g pol￿￿e$ set oul in nole 2 to the financAal statements. The company is govemed by its mwnorandum and Artides of Assock4tK)n which estsblished Ihe objects and wwefs of the chaniable company. The company is limited by guaranlee and has Tr) share Ca￿1. The Waran1￿ of each member is limited to £1. Trustees The manbers of the Board of Truslees 18re 81$0 directors of the COM￿nY under crmpany lawl who seNed during the penod werè". MT G F Smith - Chair Mrs B Freestone- Vice Chay Mr S Lindley- T￿aSurer Mrs L Blackman-Reynolds Mrs L Dixon. Mr D R Hodgen Mr M Lindsey Dr P Neville Mr P Parsons Mr P Ri¢hards Mr C Saul Mrs J Sheppard Dr N Vijayakumar Mrs M Watts (resigned 8181201 Mr B Greaves {resigned 2611r211 Mrs G Austen Iresvjned 819r201 Pr•sident Mr Richard A S Everard 08E AGE UK LEICESTER SHIRE & RUTLAND (A COMPANY LlhllTED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Structure. governance. and management The Iruslees who hekl office dunng Ihe financial year are set txrt on page 1 of this report. Tnjstees afe invited to join the Board of TrustÈes by olhw trttstees. by the Executive Oirector or may apply independenuy to become a trustee. al which point they will be interviewed by the Executive DI{￿Or and olher membws of Ihe board. Tru*ees serve for an unlimited lefm. On appointment new truslees are invited to attend trustee training courses. are given a structured induction and introduction lo the work of the charity. Included in the induction pad( is informatK)n issued by the Charity Commission on Ihe roles and responsibilitiès ol trustèes and charity law. GUIdar￿ may also be gtven by attending nats'onal Age UK courses. In the normal C￿lSe of busne55. the Board of TTuslee5 meets six Imnes a year.. extraordinary me8tin9S may be ¢alled whenever deemed neceswy. The Covid-19 global pandem￿ has caused both board meetings and some sub-committee meetings to be coNlucted using on4ine faolities. There are a number of sub-commiitees which operate under specific term5 of reference and are delegated certain fvnctFons from the board of Trust$ès. Thè sub-commrttees are made up of trustees and relevant staff members, and in Ihe normal course ol event meel as follow5_' Meeting5 per year Finan￿ and Resou Health and Safety Human Resources Retail Systems of financlal control The systems ol financial control are designed to provKle reasmable trMJt not absdute assurance against material misstslements or loss. They indude: a thre8-year strategy plan. an annual budget approved by the Board of Twstees. ular monitoring of actual resutts against budgets and forecasts. ddegation of authority lo manag8rs fLY expenditure wthin budget. The charity's Exeojtive D￿ctor is responsible for the day to day operation of the charity and manages the staff of the ¢harily on behalf of the trustges. R•lat•d parti•s Registered charbtES sharing the name Age UK wish to a¢kn(y￿edge a commitmènt to ¢ornmon purpose arKI shared values have agreed lo tLyether through formal relationship5 as part of the Age UK AssociatK)n. Age UK LÉxcester Shire & Rutland has signed up to the Age UK Brand Agreemenl. and as such have formerly adopted the name Age UK L¥¢esler Shire & Rutland from the 29 September 2011. Members of the Assooation, indudin9 Age UK Leicester Shire & Rutland. are independerbt charilies. All Associati￿ members have wgrwl the Age UK Brand Agreement which licenses use of the Age UK bland and sets minimum 51andards for weas of service delivery. AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Pay poliey frtrr senior staff The trustees and the senior management team comprise the key management personnel of thè charity in charge of directing 8nd ￿trOlling, running and operating the Charity on a day lo day basis. All truslees give of their time fre8ly and no INstee received remuneration in th year. D8lail$ of trustees. expenses and relaled party transac1b￿S are dtsdosed in notè 12 to the accounts. The payof senior staff ts re￿eWed annually and i$benchmafked against similar $i2ed charbties and organisations. Consideration 15 given to the experience. applicable professional qualifi¢ations and performatKe of i￿1￿4duals in Ihe precedin9 year when setting remuneralio lèvels. Trustee insuranco Indemnity insurance is purchased to indemnfy the tnjstees against defautt on their part. Indtmnty Prin¢ip•l u n¢•rtainties The truslees. aim when We4¥ifb3 and manatyrg risk is lo wote¢t the ¢harilY$ assets and its slakeholders through established risk managemenl techniques and procedure5. All new aclivilies undertaken are subje¢l lo a risk revie•V as part of the initial project assessmènt, ext5tin9 activities are reviewed on a per￿￿ basis. especlalty *•then projects are beiThJ renewed or funding sources change. Some risk assessments are required by law and Ihese are duly carried CKJI at the frequency required. The goal of the Irustees 15 to str*e a balarrR be￿een risk 8n(J costs, and to therefore be ¢onsislent the prudent management of an ￿ganiSa￿On of such a sYz•. risk and Major risks are idenlified ranked in temi$ of the pot8ntKal impact and likelihood. Major risks are tPh)se Ihat may have a sgnfftant effect on: Operational perfomance. induding risks to pers(rnel. volunteers and tnJstees.' Achièvamènt of awns and obje¢b've5: Meeting the expectatiws of beneficiaries and slakeholders. Risk Rèductions in govemrnent SP￿ding both nationally and locally. impacting local aulhorilies and other agencies ability to continue lo fund existing projeG15 and to finance future service provision. Mrtigation Al projects funded CY part hjnded by statutory are reviewed monthly throu9h the management accounts to as¢ertarn whelher they are financially and operationally viable based on CUT￿nI or predicted trends. Where it is seen that services are not viab￿, steps are tsken to change the delivery mojel. merge or close projects. AGE UK LEICESTER SHIRE & RUTLAND (A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARO OF TRUSTEES Charity shops division. Increasen of funding their own ￿re. Our day care groups are located in communty settings such as our resource centres, village halls. community ￿ntre$ and sheltered housing. Our stsff and volunteers b￿rk V￿th clients to ensure that their care and support needs a￿ met and to provide them with a range of meaningful and incluswe activities. During the lockdowns, our day ￿ntreS were unable to operate as group activities. In order to continue offering sUp￿rt. developed a replacement service called 'Keeping in Touch, that enabled us to offer an acltvty booklet and regular telephone support. 18.279 weffarelbefriending calls WEre made between March 2020 and April 2021 to day care Servi￿ users through the replacement Keeping in Touch service. 361 Older People used our Day care servtis Befriending & Mentoring Dunng the pandemic, fac&tO•face volunteering support ￿as susperKled. and remote telephone services were establsshed. AGE UK LEICESTER SHIRE & R ￿LAND (A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Our face-tOvfa¢e befriending services Y￿￿ adapted to enable volunteers to make the calls from their own homes. Referrals were received from a variety of sources, including the Age UK Lei￿ster shi￿ & Rutland Covid Emergency Helpline. Adutt Social Care. Health Professionals and Via family members and direct from okler people. 174 Befriending Volunteer5 were providing regukr coxrtact wth i501ated older people across Leicester. Leiceslershire & Rutland 13W older people received a regular befriendir¥J call Loneliness Prescription Service Our Loneliness Prescription project bM)rks viith G.P. practKes and health F￿OfessIonalS to idents'fy older people vtho need support to Overcon￿ social isolation and loneliness. The project w)rks Close￿ ￿th Ca￿ navigators arNJ So¢ial Prescribing Link Workers and provides a person-centered approach to assist and empower peopte lo overcome barriers that prevent them from aCce￿ng support. vthich V•ould enable them to enjoy a better quality of lrfe in their Iccal community. During this penod.. The service receNed 198 referrals 534 referrals ￿re made.lhat enabled people to access a ￿ryde range of additional support The service provided 315 okler people with telephone befriending An additional 333 referrals were received through other referral pathvrdys during the IC¢kdo￿$ 116 new volunteers were recruited to help manage the ir￿reaSe in demand for phone SUPFKJrt. Think Digital Project We participated in the Think Digital Project as a local delivery partner. The project vras a national digital indusion program overseen by Age UK and funded by Santander. The first phase of the programme ran from March to November 2020 and vrds extended into a second phase Ihat run from De￿mber 2020 to May 2021. During the natKJnal lockdowns. the programme worked v*ith ohder people to help them get on- line. 770 people supported. and connect to other people and SoUr￿S of support arml informat￿n during a very challenging time vthen many people were feeling i501ated. Whilst the original aim of the programme had been to provide 5UPPOrt through faCe-t￿tsr￿ drop in events. the delivery model vfas adapted so support i))ukl be provided remotely. Whilst thts adapted ￿de1 proved to be challervJing, it enabled the project to deliver support at time when it was more important than ever for peop￿ to gel on-line. AGE VK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEE) YEAR ENOEO 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES The project was also one of the main mechanisms for delivering our Tablet Loan Scheme that enabled older people to try using d￿lla1 lechnokgy free of d￿rge. Project monitorirwJ shows that: Over 65°h of Think OKJilal clbents aged 65-84 22% of dienls We￿ aged 50-64 The programme predominantly supported female dients. who made up 62% of all dients 61 of dients lived ak)ne 59% of clients had some disability or *Ere housebound 54% of dients had one or rrKsre long term health ts)nditMM. Tablet Loan Scheme In October 2020. launched a Tablet Loan SdEme. The project vras funded via a grant from the National Lottery Communty Fund. This funding enabled us to purchase 40 computer tablets and Sim cards fcrf loan to older peo￿ who V￿re interested in trying oui dwJilal technology but b%Ere unsure about committing to purchasiNJ a devi￿. The scheme provided people with a 12-week k)an and an inslruction manual. Many people who used the Scheme We￿ prov*Jed wth suppcirt by our Digital Champion volunteers. The 40 tablets were distributed through our Think Digital Project and our befriending schemes. By the end of March 2021. the projed had compkted over 60 bans to older people. The Tablet Loan Scheme proved to be a lrfeline f(Y rnany older people and infom￿1 carers during I(￿kdown. 57Yo of people vtho used the project Y￿nt on to either Purchase the tablet that they had been loaned or retumed the tablet and purchased one of their Loaned 60 Tablets to older people by the end of March 2021 Leicestershire Equalities Challenge Group {LECG) This year marked the final year of the contractual agreerrtnt Y￿th Leicestershire County Council. Age UK Leicester shi￿ & Ruuand continued to support the Leicestershire Equalities Challenge Group (LECG)- The LECG is an independent partnership of organisalions and indNiduals acro55 Le1ce51er5hi￿. Its purpose is to support Leicestershire County Council to: Comply its Public Sector Equalty Outy. Promde challenge to council plans and proposals for service ￿vIews, budgeting, arKJ consullalion programmes. DurirvJ 2020. members of the LECG continued to meet remotety. li AGE UK LEICESTER SHIRE & RUTLAND {A COMPANY LIMITED BY GUARANTEEI YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Rutland Community Wellbeing Service During this year. our Oevelopment Workers in Rudand continued to receive a steady stream of referrals. This induded support for older people are socTralty isolated. older people ￿ are living Ythh dementia and inforynal caref5 are supporbro a person living viith dementia. . During the lockdowns. services V￿re adapted to offer Temote support ￿duding. Moving from face-to-face befriending to telephone befriending Providing a range of virtual activities. induding coffee mornings. memory cafes and Cognitive Stimulation Therapy sessions for people living with dementia. ' Our services in Rutland supported 186 older people 63 informal cafers. ￿ volunteers helped us to delNer support. , Warm Homes Fund Project i The Leicestershire Wami Homes Fund Project commerKed at the beginning of 2020. The project involve5 working in partnership v*ith Leicestershire County Council and E.ON to deliver a ', range of help that supports people to heat their homes affordably. Age UK Leicesler shi￿ & Rulland's primary role in the project is to provide energy adwce and access to free and COnf￿ential infonnation arKI advice. The project also provhdes advice wih tariff swt¢hing that may result in lower energy bills. Number of referrals received.. 244 Savings derived for householders from tariff switching.. £2115 8eneffts and grants delivered to households". £47194 General Information & Advice The Infomiation and Advi￿ Department continued to provide help and support during the Covid-19 pandemic, wth staff dealing V￿th erK4uiries relating to welfare benefits. social ca￿. housing, ￿sIdential Care. hea￿h. tfansport. and the range of services provided ty the organi5ation. The Department deaM with 17.898 enquiries ar￿ raised £914.290 in confirmed benefrt entitlement for older people INing locally. atthough at the end of the financial year a substantial number of outstanding claims were avrditing decisions by the Department of Work and Pensions. Members of staff continued to provide ath.ce and undertake benefit checks. through our involvement with the First Contad Plus Scheme. managed by Leicestershire County Council. Due lo Covid -19 rest￿t￿nS nearly all hofre visits w￿re suspended and iK>th members of staff and a small team of volunteers completed forms. such a5 Aitendance Alk)vrdnce, Carers Allowance. Blue Badge. CouncAI Tax. Pension Credit and Chanty Link applications over the telephone. 12 AGE UK LEICESTER SHIRE & RUTLANO IA COMPANY LIMITED 8Y GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARO OF TRUSTEES We did however manage to launch the new Leicestershi￿ Warm Homes Fund Project. vknich involved us thorf(ing in partnership with colleagues from the First Conlaci Plus Seryice at Leicestershire County Council and E.ON to maximise income levels and ￿dUCe fuel wverty. Over the winter months staff helped to raise awareness of Ix)Ih the importance of keeping warm and the need to maximise income levels. This work vrds facilitated through funding receNed through the Age UK E.ON Benefit Take-up Prcgrdmme. This funding stream enabled us to undertake benefrt checks and complete claim forms for Attendance Alk)wance, Personal Independence Payment, Pension Credit. and the Warm Homes Discount Scheme. Our direct telephone helpline Servi￿ remained open every Meekday. bet￿￿en 9.00am - 1.00pm. which all0v￿ for more time to be allocated lo completing caSev￿rk and benefrt checks in the aftern￿n$. The helpline acted very much as the first wint of contart for older people and their relatives. ¥￿en they were looking for help in crisis or distressing situations. In March 2020 v* estsblished a dedicated Coronavirus Helpline. wh￿h rrfovided advice and support on how to cope wth any asrecl of Covid-19. including accessing shopping and loneliness. This emergency seNice was availabk seven days a ￿￿ek. with clients and staff from other slatLslory and voluntary agenoes contacting us regarding accessing adult soGial care. bereavemenl seThI￿S. care homes. hospital discharges. eff￿rger￿ f￿j parcels, collecting prescriptions, heating. befrEnding and mental health issues. All too often ¢lienls and carers p￿sented wih a range of complex issues. as their individual rcumslandes had deteriorated during the Covid-19 re5tndions. through a Mixtu￿ of poor health, financial pressures and having rK) SUPPOrt netw)rk in plar£. Most calls were from individuals. who Y￿re extremely distressed or anxious. as they V•Ere isolated from relatives and friends, although sadty many reported thal they did not have any famity members. Over the year it became evident that an increasing number of older people and their carers had experienced mental health issues. bereavement. and financial diff￿Ul11es because of the pandemic. We are extremely grateful to the local cornpanres. organisations. and individuals, who supported our work throughout the year and generousty donated both food and their time to delwer emergency focxj parcels for us. The Department continued lo V￿rk closely *￿th partners. induding trt Department for Works and Pensions. Leicestershire County Council. Le￿ster City Council. Rut￿nd County Council. Macmillan Cancer Support, University Hospitals of Leicester, Tuming Point. and local district councils to irnprove for older people. Age UK NHS England Voluntary Sector Surge Support Programme During the year Age UK nationalty, vrds commissiored by NHS England to mobilise a response service to the CovMd-19 pandemic. Age UK Leicester Shire & Rutland was asked to be part of this programme. vA)ich ran until spring 2021. The programme offered a resp)nse service to the Covid-19 pandemic and winter pressures. by providing additional capacty to support safe and effeclive discharge and put measures in place to avoid hospital admissions. The￿ were three main aims.. Admission avoidance and supporting Indr￿duats to recover at hoff￿. 13 AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEE} YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Rapid discharge and transFK)rt support and services. suppofb.ng acceleration of NHS recovery plan5. The programme involved us providing supwrt *tylh shopping. collecting prescriptions, delNering food parcels. preparation of meals. home care. befriending. transport, aids, and adaptations. help to undertake online or telephone hospitallGIP. appointments and calls to check the client was safe, warm, VKII and comfortable, thereby avoiding admission to hospital or ￿-admiSSIons. Joining Forces Project Members of staff continued to support veterans. vkno V￿re t￿*M before 1950. The Joining Forces Project provides tailored one to one support and previously offered an extensive range of aclwities induding regular veterans. cafes. (Artings. and attendance at military events. Although all our fa¢e-tO-fa¢e a¢livrlie$ were suspended during the pandemic. we quickly adopted a prc¥Jramme of makir#J regular telephone I￿lfare calls, facilitating veekty Zoom Sessions. and distributing a r￿nthlY newsletter. Weekly seated yoga sessions. via Zoom, were held lo encourage our veterans to slart Th)ving at￿ul and visualise bthat it going to be like stepping out into the wortd again folk)wng the en(1 of restriction5. Fcod parcels have been delivered, along with shopping. p￿￿ript￿)ns and other essential tasks undertaken. Our original project was due to end in mid-June 2020. bul lud(ity. we re¢erved additional and much needed funding from the Amied Forces Covenant Fund TTUSt to provide additK)nal supwrt to Veteran$ during Ihe Covid-19 crisis. Campaigns Throughout year we have continued to involved in severdl campaigns insb'gated,ty Age UK. although understandabty the Campafvans and Influencing Teams have been con￿ntrating on the Covid -19 ￿SiS. 118 part of this work Age UK Y￿re I￿king at the impact of the lockdown on older people, how restrictions couhj be relaxed, attess to money arrfl cash. shopping. sccial care prowsion and the siiuation in care horr￿S. Age UK Leicester Shire & Rutland suprwyted the campaign to P￿vent the BBC from ending free television licences for people over the age of seventy-five, as we believe that il 15 Ihe most vulnerable in our society. v4ho vrill suffer most because of the change. Staff also worked lo ra15e avRreness of entrtlement to Pension Credit, as this is n(Iw 2 qualifying criterion for free television licences. The CampavJns Team at Age UK have been extremely con¢emed that promised reforms to Social Care provision there delayed and belwe that rf the problem is Tr)t add￿Ssed and a new national care system intrthjuced. more older people will go wilhout care. The "Make Care Fail Campaign. called on the Govemment to set out a plan to improve social care provision. The campaign highlighted that 1.5 million older peo￿ were struggling to manage without any support frorn Adu￿ Sooal Ca￿. In November 2020 Age UK launched the "Now More Than Ever, No One Should Have No One" campaign, ￿lCh highlighted the issue of toneliness arrrf)ngst older people and how this has been exacerbated by the coronavirus pandemic. 14 AGE UK LEICESTER SHIRE & RUTLAND {A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE 8OARD OF TRUSTEES Horne Care & Support Services The Age UK Le￿ster Shire & Ru￿and Home Care Servi￿ provKles hKJh quality, reswnsive Ca￿ and support to help our clients ￿maIn independent in their own homes for longer. We provide help with housekeeping, shopping. rrEal prepardlion. companionship, personal care and home-based respite services. Our seryice is registered with the Care Qualty Cornm￿￿￿ {cac) and is rated 'Good" in all a￿8$. The sejvice can be aC￿sed by health arKI swal ¢are professionals arranging support on a dienl's behalf or by individuals seeking to arrange their o¥yn seThi￿. The service has been significantly impacted by the CovKJ-19 pandemic, V￿th nonessential services cancelled during the first national lockdown and many older people entering prolorttJed periods of shielding. Despite risks to their ovffl safety. our frontline staff alongside others in the social ￿re sector. worked ti￿leSS￿ to ensure older recetved the vitsl cafe arKI support lo keep them INing safely in their ovm hornes. As restrictions ease. there is increased demand for social care services, many older people suffering both the mentsl and physical consequences of periods of isolation. However, despite the added praise and ￿Cogn￿On of the social care sector during the earfy days of the pandemic. many providers including Age UK Lei￿ster Shire & Rutland are experiencing signrficant workforce issues, ￿ on-going stsff strK)rtages and drfr￿u1tleS in ￿¢r￿rtMent. Nevertheless, are fulty CoMm￿ed to gro￿n9 and devek)ping the service, and to adapting to meet the needs of an okler population emerging from a very difficu￿ period of lod(down. Resplte We have almost 20 years, experien￿ of WOVKling ¢ommunty-based respite serrfices. This service involves providing company for people either at home or on trip$ out into their local communty. whilst allowing their carer some well-eamed time for themsefves. Handyman and Gardening Our Handyman and Gardening Servi￿ provides professional. skilled, and experienced help wth FK•me and garden maintenance. Our customers can be reassured that they are receiving a service fr¢)m trustworthy, vetted staff at a fair and transparent cost. We offer a-no job too smair approach to home repairs and maintenance providing help ￿￿th cNJd jobs such as fitting handrails and grab rails. putting up shelving and curtain rails. and fitting smoke alarms. We also I￿rry out larger jobs such as decorating and exterior wKJrk for which we offer a free, no- obligation quote. Our team of gardeners provKJe help with general garden maIntena￿e including grass cutting. trimming hedges, pruning. w￿edIng. and tidwng flOv￿r beds. Personal Assistants From domestic cleaning and household management to shopping and trips out. our Personal Assistants provide a complete horne support seryice to Customers across Le￿$ter, Leicestershire & Rulland. Our trained staff have the rKJht skills. personal qualities and the tim8 and ability to be flexible so our dients can decide vthal the priorities are. what they'd like to do, and how their ts'me is spent. 15 AGE UK LEICESTER SHIRE & RUTLAND (A COMPANY LIMITED BY GUARANTEE) YEAR ENDEO 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Footcare Age UK Letcester Shire & Ruuand provides a basi¢ foot¢a￿ Servi￿ to help older people wlh nail cutting. This serwice has proved to be a much needed and vRlcome addition to our range of $eNices and will support older people to maintsin a good quality of lrfe and reduce the need for more intensive podiatry se￿1￿$. DurirKJ the year. Ke introduced home visits for our Footcare Service following Govemment guidelines. Fundraising & Income Generation Income Generation and Marketing supports the charity by raising avrareness of its Provision and raising funds so that we attract beneficiaries to re￿vant services and projects. Our marketing activities focus on cost-effiuent but effective channels to erhjage wth tkjse who rnay need our support, their friends and family a$ vell as appealing to the wider community to encourage their support through visitsng our shops, donating shop slod(. volunteeriThJ. and fundraising for us. Whilst we planned a very full programme of fundrai&rKJ artivities for the financial year ending March 2021, the majority had to be can￿lIed because of Covid 19. including our annual charty gow tournament. the innovative Naan for a Nan fundraiser. our very successful afternoon teas, and our hosting of an event for the Le￿$ter Comedy Festival. Fortunately. and prior to Covbj 19. we had already made the decision to gNe great focus to bringing in unreslricted core cost fvnding. Our fundraising team was tasked vdith giving more time lo promoting legaries. securing sponsorship from corporate businesses and event-based fundraising. As soon as we moved into lockdovm. OUT focus byas very much on bringing into the charity Covid related grants. particularly tIK)se made available by kxal authorities. the Lottery. and local and national tharitable trusts. Desrmte all the challenges encountered durin9 2021>2021, our fundrai￿n9 team d exceptionally vell to generate the follo￿7ng income for the charity.. Trust, foundation, and grant award$ of £589.651 The balance of the monies needed to complete the buildng of our new information and advice hub £40.397 in legacy income £2,100 from fundraising appeals £32.531 from the sale of lotterylscratch cards £29,200 from corporate fundraising £8,000 from fundraising events £4.400 as a result of promoting the busiress dire¢iory Learning & Development With the presence of Cowd-19. face-tfrface training ¥Yas not possible from March 2020 onwards. so the ability to access on-line training proved to be invaluable. With nearly tsvo thirds 16 AGE UK LEICESTER SHIRE & RUTLAND (A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE 80ARD OF TRUSTEES of the workforce furloughed, staff V•Ere still able to access on-line training wthich was encouraged and monitored by their managers. Staff al￿ took advantage of training via Zoom or Teams when this was available too. There was very little the Leaming & Development Department could do during this time as online training carried out was digitally recorded, $0 the L&D Coordinator and Administrator were fudoughed in April 2020 and resumed some duties in August 2020. We We￿ however mindful that training such as fwst aid. beirrfj a practical course. ￿Uld only be done face-to-face and it was hoped wth the take-up of the vaccinatKJns and the reduct¢on of people testing )sitive. that these sessions could resume at some ts.me in the not-too-distant future. Volunteers Folhmng the easing of lockdown restrictions in the latter part of the year, we saw a surge in young people wanting to volunteer the charty. Age UK Lei￿ster Shire & Ruuand now has a volunteer wothforce of 980. an incTrasing of 100 on the previou5 year. Although older people have hesitated to relum to their volunteering roles due to Covid-19. we have managed lo recrurt a younger volunteer I￿rkfor￿ by fomiing neiy relationships with thal Ileges. universities. training providers, aThJ the Job Centre Plus. OurirwJ the Covid-19 lockdowns. the charity and the local communty faced many challenges. All our services We￿ temporarily ceased. and existing volunteers had to stay at home. However. IhroughoLrt Ihe pandemic. we were fortunate enough to receive food donations from various organisation5 and members of the public. so that could provide errErgerbty support services to local older people vtho w￿re isolating at horr*. During this time. it was our newly recruited emergency support volunteers who Provided this vital servKe and without them, Y￿ would not have been able to support the many local vulnerable people for vknom this provision was essential. Whilst following strict Govemment guidelines. our volunteers put their own safety aside to help the IcKal older community- We also saw a massive increase in the number of people wanting to volunteer for our telephone befriending serwce. People who had been furkjughed, sludenls. unemployed. and many others from various backgrounds came for￿ard to offer their asSistsn￿. In the past year, efforts have been made to pro3ress tovmrds digitally storing infomiation and saving paper. Volunteer records are rThY scanned and stored electronully. The creation and introduction of a digital Volunteer Handbook has also been y￿￿rned by managers and volunteers alike. The Volunteer Newsletter. vthich prowdes useful and helpful infomiation to keep volunteers in the loop, was put on hold due to Covid-19. HOv￿Ver. we aim to re-introduce the newsletter again in the coming months to improve engagement and COMMUn￿tion with all our volunteers. We continue lo encourage online trainirvJ for volunteers and invite volunieers on inductton training in-house v4here possible. 17 AGE UK LEICESTER SHIRE & RLITLAND (A COMPANY LIMITED BY GUARANTEE} YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Retail Unfortunately. Covid 19 impa¢led massNely the perfonnance of our 24 charity shops. In total they were only open for 13 w￿kS during the financial year of 2020-2021.Despite our shops being closed for such a long period of time, the public still ￿anted to suppjrt the charity and did so by donating over the entire Closu￿ period. huge amounts of dothing, fumiture, and bric-a- brac in order to ensure that bthen we reopened, our shops all got off to a very good start. We are very appreciative of all the support given. During lockdown many other parts of the ￿L?11 sector very quickly moved into online selling and a degree of success. Based on the experience of others and the fact that half of UK customers now prefer to shop online fdther than in Sto￿. V￿ interKI over the nexi few months to have an online retail p￿sente. The foregoing is the summary of the rep￿t Iksted in the Annual Report 2021. presented at the Annual General ￿etIng of Age UK Leicester Shire & R￿larKI. The full review is available at www.ageuk.org.uVleics or can be obtained by sutKnitting a requesl in wriltng to the charity's head offi￿. Subsidiary Undertaking$: Note 30 "Group Companies" to the accounts outlines the actwilw and performance ol each of the charity's subsldiary undertakings. Flnanclal fevlew The ststement of finanryal actwit*s (SOFA) is set in Ihe accompanymg financial stalemenls. This statement shows all income.lo the group lor the financial year. 811 cosls incurred in addition to gains or 105se5 on the revaluation of the inVestrn￿l assets and reconciles the resutiing excess ol incorne or expenditure yes￿ceS to the movement (n the lund balances. The balance sheet re¢on¢ibg$ the financial value of the fund balar￿e$ to th¢ value of the assets held by the charily and the group, bolh at the start and the end of the finarKial year. A summary of Ihe fmanrial resutts of thg charitable group are sel out below. Incorne.. Income has reduce(l frryn £7.375.425 in 2020 10 £6.733.154. Thi$ drop in incc#me broadly rellects the n9gativè impaet on income as a fesull of the reduced aCtNIt￿ we were able lo offer in Ihe year as a result of the COVKI 19 pandemic. mib"9ated in part by the p￿tIVe impact of the various form of govemment support provided during this period. Income is divided into income frryn charitable activities. donati￿$ and kgacies. clher trading aclivities and inve51ment incomo. Dortalions and legacy income in the year includes thè various foms of govemmenl support and hence the marked increase in this over the previous year. The contribulions of the shop opwations show as a large ne9ative of {£1.126.612), this is a resull of the sKJnrficantly days lost trading due to the Covid19 ￿sInctionS and the general lack of confidence irb the sector even when the shops were alk)wed to open. We have seen ttonfidènee retum to thè h￿h street and our oxpgctation is Ihat the shops vlill get back to near pre Covid 19 levels of acbvity. Insvrance Commiwon income ¢eased in D8¢ 19 and hence no incwie in the year ending 31 March 2021, therefcffe down £130,609 versus prevKiu$ year. Charitable activities income de￿aSed sonificanlly. dolvn £1,201.337 versus prevbous ye8r.Again these services where impacted by the pandemK. particulady in Day Ca￿ attendance and Home help servieès Investmentincome is generated Irom depogt accounts. a portfc4io of 5t(Kks and fixed inleresl investments and investm￿1 kyoperties. Investment income realised is marginally down reflecting reduced income from the inveslmeni P￿￿Cli0 and reduced incorne from the investment properties. the later dve lo in part one of ourlenants gcrfng into liquidatK*n. Invèstment p￿￿rtIeS were ra-valuèd during 18 AGE UK LEICESTER SHIRE & RUTLAND {A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES the year. expenditure Expenditure is the cosl of running the charity and can be divide(1 into Iwo main areas.. EXpertdrtu￿ on rai$ng funds to support the charitab￿ aclNities of the charity. 2. Expenditure on charilable actNilies. costs ￿cUrred in ddivering services tsi accordance with the primary objectNe of the organisabon. SOMÈ costs are c¢Ynmon to both categories above. Supwl costs are cwlral luncts.ons such as management. administration. human re50urce5. finance, pa￿￿1 and l.T. These cosis are allocat&J to the categories outlined above on a bags consistent wilh the utilization of resource5. Overall expenditure reduced by £1.034,818 ￿mpared to the previous year as the charity sought to optimise its cost base dije lo the very diffittu￿ condrtions as a result of the COV￿ 19 pandemKG 19 AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARO OF TRUSTEES Net movement In funds Fund balance5 increased from £8.059.100 as al 31 P*larch 2020 to £8.940.807 as at 31 March 2021. Income fell from £7.375,425 in the year ending 31 March 2020 to £6,733.154 in the year ending 31 March 2021, an exces5 of income of £881,707 was achieved in the year ending 31 March 2021. The main impacts on the income line is the impact ol Cowd 19 on our cperaling actlvTl￿S and especially in the retail 8CtNity where our shops were closed IOT sunificant period5 of tirne during the variotls kKkdown periods. Our Daycare offering and Home care was also severely impacted by Ihe impacls of the pandemic. Tl Charity did manage to offset these negative impacts by availing our5dves of the various fomi of Govefnmentand local Government SUPF¥Yt and a close review of our cost base. The charity also benefiled tr{￿ a ￿gnificant uplift, £234,316. on the Value of its inveslm•mt assets. Balance sheet movements The balance sheet lists the assets and liabilthes of the group as at 31 March 2021 and at the corresponding date in the previous year. The net value of thè assets is balanced by the value of the funds at the bottom of the statement. Fixed assets The value of fixed assets is £7,954,157. an increase of £324.040 in vaKJe over the previous year, this increase largely reflect5 the capitlaisation of the new informatK)n hub at Clarence House, the revaluation of the investment properties and an inC￿Se in the marwged fvnds portfoh'o. urrerrt assets and liabilrties N8t current assets in¢￿¥s¢d by £531.213 largdy a$ a resuli ollhe in¢reasg in cash balances. There were no s￿nifICant movements in Sh(￿ lemi and long lerm liablities Reseryes The trustees review the level ol ieseNes through the finances and resources COrnm￿ee and al Board meetings on a rnonlhly basis through the C￿$S￿ldated finance path. The general reserve should be maintained at a level thal. shoukj all in¢(xne streams ¢ease. the charily would be able to pay off all debts and commitM￿ts and continue to oF￿ale whilsi the services were wound down. The trustees cCffl￿der that idealty 6 months Op￿ating costs sh(KJld be maintsined in free reseNes to meet this commitment, this equates lo approx. £3.000,000 The value of unrestricted reserves indvding designated fund5 as at 31 March 2021 is £7.205.514 ofwhich approx. £2,000.0001 I￿"n9 cash plus managed investment funds) is rep￿ented by readily liquefiable funds, the rest bein9 repre5enled by fixed a55ets suth a5 freeh￿0 properties. With this in mind, the trustees will endeavor over the medium temi to increasè thè valuè thè unrèstrietèd liquid and readily lffjuefiable fvnds to £3.000.000 by either fundraising or by disposing of properties when no longer required for operational pUr[￿e5. Inveslmenl I The trustees have the power to invest in such assets as they see rrt, as long as they act in accordance wth the Trustee Act 2000.The current policy is kn ￿VeSt available funds in such assÈts that 11 secure Ihe optimum retum wth a medlum knng term risk exposure. The current mi¥ ol property and stock market investments is re9￿allY reviewed. Arby proFwties pur¢hased will have the t>otential of the charity to operate from them in the fomi of either a resource centre or trading outlet. The fvnds invested in freehold property investment assets achieve a retum through appreciation of Ihe capital value of the assets and rental income fr(*n lenants. The asset values are reviewed on an annual basis and assèssed against the Yalue of similar assets in other locaticms. so as to bench mark movemenls in value a9ainst the property rnarkel. Rental inc(xnes are re¥￿Ved in line véith the lease terms and applicable market rents applie(J when renewed in ¢onsultab"on wth profesyonal lelbng agen15 and valuefs. Stock market investments are reviewed by management and trustees on a monlhly basis. 8enthmaiks are supplied by the inveslment managers lo provide performance indicators against portfolios wlh 5imikqr risk profiles. AGE UK LEICESTER SHIRE AND RTsfLAND (A COMPANY LIMITED BY GUARANTEE) YEAR ENDED 31 MARCH 2021 ANNUAL REPORT OF THE BOARD OF TRUSTEES Plan$ for the futurn The Charity, in COMM￿ ￿￿th most othw Organtsab"¢￿$. ha$ had an extrgmely challenging year, despile this the Charity has strove to continue to provide vrtal services and to ensure it remains financially viable by availing itself or the various forms of business support and also a rewew of the core adivilies and the cost base. As we go forward we will still have to maintain a focus on the prevailing environment and onomi¢ ¢on¢Jitions to enable us to provide our semces in an effectrve and efficient basis. Our ambition is to grow Ouf service offerings where we can, examples ofthis being the successful award ol the Reuse shop contract and ihe Dementsa support services contract. The Charity will also look to exlend ils online presence, particularfy in the retail area. and to enhance ils ¢mline profile. At the same time the Charity will ¢ontinue its focus in delivwing services in a cost effecttve and sustainable way and in some case5 we may need to reduce or ie-align some activitses as we do this. Volunteers and donations in kind In addition lo the in¢ome evaluated in the statement of financial acbyit￿s. the Charity is dependent upon the support of appfox. 1,000 volunteers. Volunteer activib.es span Ihe whole range of functions Irom fvndraising to service provision and it 15 e5timaled that on average volunteer would commit to provide 7.5 hours a week lo the chartty. Applwng the nalional INing wage to the hours volunteered in a year th¥ estimated value ol the benefit lo the charity is in excess of £3,000,000. Donations in kind are received in Ihe form ofreduced rental payments for day centres, transport provided free ol charge for some Serv￿*S and some free banking facikties provided by 8ardays Bank p￿. The trustbes arg aware of th• great value of w￿k done by the unpaid volunlew5 and the providers of donat￿nS in kind and would like to express their thanks and appreriation. Th¢ trustees also appreciate the value ol publicrty and promotKJn through the Iwal and national me￿1(4111 G Smith Chair Date= Dec 3. 2021 22 INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY UMITED BY GUARANTEEI FOR THE YEAR ENDED 31 MARCH 2021 Opinion We have audited Ihe financial slatements of Age UK Leicester Shire and Ruyand {the'parent d)arty'l and rts subsidiarie5 (the 'group') for the year ended 31 March 2021 which cofflprise The Group Statement ol Financial A¢tivities. The Group and Charity Balance Sheet, The Group Stslement of Cash Flows and notes lo the financial slatèmÈnts, including a summary of &gnificant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingd¢yn A¢¢ounting Slandards, in¢luding FRS 102 -The Finan¢tal Reporting Standard appluble in the UK and Republic of Ireland. (United Kingdom Generally Accepted Accounting Pract￿1- In our opinion, the financial staternents.. give a true and fair view of the state of the group's and of Ihe parent charity's affairs as at 31 March 2021 and of the group'5 income and expendrture for the year then ended; have been properfy prepared in acc(Y(lance wtth Uniled Kingdom G8nerally Accepted Accounting Practice". and have been prepared in a¢¢tydan¢e with the requirem￿lS of the Companies Act 2006. Basis far oplnlon We conducted our audii in accordance wth Intemational s￿￿1¥d$ on Audilrng (UK} IISAS IUKI} and applicable law. Our responsibllilies under those standards are further described in the Audilorfs responsibililies for Ihe audit of the financial Statements se¢tion of our feport. Wè are independenl of the charty in a¢¢ordan¢e wth the ethi¢al requirements that are relevant to our audil of the financial slalemènts in the UK, including the FRC'S Ethical Standard and we have fulfilled our other ethical responsibilities in ac¢ordano with these rÈquiroments. We bdieve that the audil evidence V•E have obtained is sufficient and appropriate to provide a basis fcf our opinion. Con¢lu$lon$ relating to golng ¢oneern In auditing the firtan¢ial $tatements, we have conduded that the trustees, use of the going con¢em basis of accounting in the preparatK>n of the financkil statements is appropriate. Based on the work we have performed. we have not KyenIrf￿d any material uncertainlies relating to events or conditions that, individually or collectr'¥ely. may cast 5Trgnificant doubt on the group'$ or the parent charity's abilily to continue as a wing corwn for a of at leasl ts¥elve months from when the finan¢kg1 siatements are authorised lor issue. Our responsbilities and the responsibilibe5 of the trustees with reskwt lo going C￿ceM are described in the relevant se¢l*)ns of this r?￿rt. 23 INDEPENDENT AUOITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY UMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2021 Other inforn)atSon The other informabon comprises the inf0m1at￿ Induded in the Report of ihe Trustee5, other than the rinanaal statements and our audito¢s reportthereon. The trustees are respon￿ble for the clherinfomiation. Our opinion on Ihe financial stalements does not covw the other information and. except to the extent oth￿Ise explKitly staled in our reF#Nt. we do Th)t express any form of assurance conclusion Ihereon. In connection with our audit of ihe ffinancial statern￿ts. our resFonsibility is to read the other information and. in doing so, consider whelher the other infomation is malerially ￿￿nSIstenI wth the financial statements or our knowlèdg8 obtained in the cwrse of the audit. or otherv*isè appears to be materially misslatÈd. Ilwe identify such material in¢on5TrSten¢ies or apparent matèrial misstatèmènts. WÈ arè rÈquirÈd lo delermine whethw there is a material misstatement in the financial stalernenls ￿ a ffjaterial misstatement of the other infomatK>n. If. based on the work we have performed. we condude thal Ihere is maleri¥l misstatement of thi5 other informatm￿, we are required to rewt that fact. Wg have nothing lo report in thi$ regar¢1. Opinions on oth¢r matt¢rs pr¢s¢rib¢d by the Companies A¢t 2006 In L￿r opinion. bastd ¢)n thè woth undertakèn in thè eoursè of the audrt". the informalion gNen in the Truslees. Report vknich indudes the StralegK Report and the Directors. Rep(xt prepared for the purwses of c(xnpany law. lor the financial year for whiGh the financial statemenls are prepared rs consistenl tmth the financAal slatements.. and the Strategic Report and the Directors. Report included thfjthin the Trustees. Report has been prepared in accordance wilh applicable I￿ requiremenls. Matt•rs on which w• arè rnquir•d to r•port by •xc•pt+on In light of the knovAedge and understsnding of the Charity and its environment obtained in the course ofthe audit, we have not identified material misstatements in the Strategic Report or the Directors, Report included v￿thin the Trustees. Report We have nothing lo rer•)rt in re5pecl of the fdlv•ing matters irb rdation to which the Companies Act 2006 requires us to report io you if. in ojr opinion: adequate and proper aeetyjnting records have not been kept. or retums adequate for ¢)ur aud have not been received from branches not vwted by u5" or the finarKial statements are nol in agreemenl V•ryth the xcounting records and retums,. or certain diselosures of trustees. ramuntration spètsfic by law afe rnt made.. or we have nol received au the inftMmali¢)n arKJ explanati￿$ wg requi￿ fvr our audit. 24 INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND IA COMPAJ4Y LIMITED BY GUARANTEE} FOR THE YEAR ENDED 31 IMRCH 2021 R•sponslbIlS￿eS of Trustees As explained more fvlly in the Irustees. responsibil￿"e$ statement set out on page 22. the trusteès (who a a150 the directofs ofthe parent charity for the purposes of company lawl a￿ responsible for the preparation of the financial slatements and for being salisfred that they give a true and fair view. and for su¢h inl¢mal control as the trustees delerffline is necessary to enable the preparation of financi￿ stsi6m6nts that are free from malwial mi$statem8nt. due to fraud or error. In preparing the financial statements. the trustees a￿ responsible for assessing the group'5 and the parent charity's ability to conb.nue as a going concem, disd05ing, as appIl￿ble, matter5 related to going ￿Trcem and U￿ng the going concern basis olaccounting unless the truslees wther intend to I￿4￿ldate thè eharity or lo cease operations. or have no realisli¢ allemative but to do so. Auditoffs respon5ibilitles lor the audit of the financial $tatements Our objeth'ves are to obtain rèasonable aS￿rance about wthèthef the finartial statements as a whofe are free ftom material mi5Stalement. whether due to fraud orerror, and io issve an audrtorfs ￿portthat inclut1es our opinion. R$asonable assuran￿ 15 a high level of assurance but is not a guarantee Ihat an audit conducted in accordance I￿¢h ISAS {UK) Mll always dete¢t a material misststèmènt when it exists. Misstatements can arise Irom fraud or wror and are conS￿ered material if. individually or in Ihe aggregate, they could rea$(￿a￿lY be expecte(I lo influence the e¢MLNni¢ d￿"SIonS of users taken on the basis of th• financial statements. Irregularities, induding fra￿￿. are instances of non-ccMnplian¢8 wth la?￿ and reguktI(￿$. We design procedures in line with our resp￿sibIlIties, outlined above. lo deted material mis5talemenls in respect ol irre9ulafib"es, indudino fraud. Based ￿ our understanding of the charity and its actNities, we identified that the principal risk5 of non-compliance with laws arK5 regulati￿5 rel*ed to the Charities Act 2011, UK tsx legislation. pen&ons legislation. empk)yment regulalic￿ aThJ heath and safety regulation, anti-bribery. corruption and fraud, monèy laundering, non-ctynplon¢e wlh implementsb.on of govemment support schemes relating to COVID-19. aThJ we considered the extent lo vthich non-compliance might have material effect on the financial stalem8nls. We also ¢onsidered those laws and Tegulati￿S that have direcl impact on the preparation of the financial statements. s￿h as the Companies Act 2006 and the Charities Statement of Recommende¢J Pra¢ti¢e. We evaluated the trustee5' an¢J management's incentives and opportunities lor fravdulent manipulation of the finan¢ial statements lincludiro the risk ol override of controls) and d¢temiined that the principal risks were related lo posting manual ioumal entries to manipulate financial performan¢e. managèmènt bias through judgemgnts and assumplions in significant accounting estimates. in part￿ular in relation to use of restricted fund5. and significant we-off or unusual transa¢tions. Our aLKtit procedures were desgned to reSp￿d lo those identified risk5. induding non-crynpliance with laws and regulations lirregLslarities} ar￿ Iraud that are material to the financial statements. audit Pr￿edureS inc4uded but were not limit￿ lo: Discussing ￿th the trustees and managÈment th•r pdioes and procedures regarding complian th laws and regulations., Communicating Klentified laws and regulations Ihr￿gh0ut our engawent team and rernaÈning alert lo any indications ol non4ompliance Ihroughoul our audit-, arKI Considering the fisk ofacts by the group and the parent charity wthich were contrary lo applicable laws and re9ulalions. induding frauo. 25 INDEPENOENT AUDITORS. REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLANO IA COMPANY LIMITEO BY GUARANTEEI FOR THE YEAR ENOED 31 MARCH 2021 I￿r audit prO￿d￿reS in relation lo fraud included tsjt were not limited lo.. Making ènquiries of ihe trustees management on vknether th￿ had krK)vAèdge of any actual. suspected or al*ed fraud., Gaining an understanding of ihe inlernal ¢￿tr￿S establi5he(I lo mIt￿ate risks reL4tgJ lo fraud: Discussing amongst the engagement team the risks of fraud.. and Addressing the risks of fraud through management override of controls by perf(xming journal entry tgsting. There are inherent limitations in the audit wocedures described above and the primary responsibility f the prevenbon and detection of irregularilrfs including fraud rests wilh management. As wth any au¢Jit, there remained a rith of non-d¢t¢¢tion ol I￿g￿larit*S, as these may invdve collusion, forgery, inlentional omissions. misrèpres•ntakn"ons ar thè ovèrridè of intemal contrds. A lurlhgr ￿￿￿T1p110￿ of our responwbilrties fty the audrt of the financial statements is located on the Finan¢ial Reporting Council's ¥￿b$Ite at www.frc. .uklaudrtorsf&S sth"lrties. This description forms part of our audrt￿5 report. U$¢ of lh• audil r*port This report is made solely to Ihe company's mernber5 as a body in accordance with Chapler 3 of Part 16 of the Companrès Act 2006. Our audit work has been undertaken so that we might stale to the company's members those matters we are required to state lo them in an auditorfs re￿rt and Yor no other purpose. To the fUl￿st exient pèrmittèd by law. we do nol accept or assume fesponsibility to anyone other than the company and the company's members as a body lor OUT audrt w)rk. for this reporL or for the opinions we have formed. David Hoose (Senior Statutory Auditor) for and on behalf of Mazars LLP Chartered A¢¢ounlants and Statut¢yy Audilor 6 Oominu5 Way eridian BusThss Park Leicesier LE19 1RP Date.. Dec 3, 2021 26 AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEE) GROUP STATEMENT OF FINANCIAL ACTMTIES (INCORPORATING GROUP INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 IAARCH 2021 Notc Unrestric Funds Restricted FuTrd5 Z021 Toial 2020 Total Income frorn: Oonalions and legarAe5 Charitable activities Other trading a¢tivth$ Investments 3,182,649 2.068,103 571.317 92,99J 727,791 90,304 3.910,440 2.158,407 S71,317 92.9 1,330,839 3,359,744 2.578,217 106,62S Total 5.915.059 818.095 .733,154 7.375.425 Expendltur• on: Raising funds Charitable activities 4-6 2.167,212 3.397.329 2.167.212 3.918,550 2.579.118 4.541.462 521.221 Total 5.564.541 521.221 6.085,T62 7.120,580 Net gain￿[losses) on investmenl asset 14 234.316 234.316 155.8181 Transfers betsveen fund$ (10.0001 10.000 Net mov¢ment In funds 574.834 306.874 881,708 199.027 Reconciliation of lunds: Total funds brought fothrd 6.630.680 1.428.419 8.059,100 7,860,072 Total funds ￿rri•d forwavd 7,205.514 1.735.293 8.940.807 8.059.100 Thgre are no recowised gains and losses for 2021 or 2020 other than those indudad in th_e SOFA. All income and expenditure derives from c￿tinuIng operatiffis. A detailed comparatNe Statement ol Financial Activities is sho*m in note 32. 21 C1)m￿nY Numb•r 07844309 AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY UMITED BY GUARANTEE) GROUP ANO CHARITY BALANCE SHEETS AS AT 31 IAARCH 2021 Not¢ Gr￿P 2021 Charity 2020 2021 2020 Fixtd ass¢ts Tangible assets Investrnenls 13 14 5,881.843 2,072.314 5,799.297 1.830.820 5.818,357 2.072.419 5.735,131 1.830.925 Tokl fixed assets 7.954,157 7,630.717 7.890.776 7.566.056 Stock Debtors Cash al bank and in hand 15 16 17 10.268 885.377 1265.316 17.5 891,887 639.540 7.061 725,097 1,258,070 6.655 819,090 630,885 Totsl c￿￿ent assets 2.160.961 1.549.017 5.63 Liabilities Creditors.. amounts falling due Wthin one yeaf 18 638.456 557.724 565.141 495,915 N¢t ¢urr•n¢ •ss•ts 1,522,5051 991,293 1.425.087 960.715 Tot•1 o$$*ts 1¢$$ current li#bililie$ 9.476,662 8.621.410 9.315.863 8.526.771 CrediloTS' amounts fallirrfj due after mor¢ than ono year 19 535.855 562.310 535.855 562,310 Total not ass•ls 8.940.807 8,059,100 8.780.008 7.964,461 The funds of the charity Restricted funds 1.735,293 1.428,419 1,73S.293 1,428.419 General funds Desonated funds 2.333.923 4.194.770 1.417,168 4.448,270 2.236.609 4.158,817 1.387,150 4.410,202 Total unre51rthd furKIs Revaluati￿ reSe￿e 6.528.693 676.821 5.865.438 765.243 395.426 649.289 5.797,352 738,690 26 Total charity funds 8.940.807 8.059.11X) 8.780.008 7,964,461 As pemiitt8d by s408 Companies kt 2006, the c¢ynpany has noi presented its own stateM￿t ol financial activities arbj related notes 85 it prepared group acC￿nts. The Charitablg ¢rJmpany surplus fry the year was £815,468 12020 - £156.115 Sufplus). These finanaal slatements on pages 21 to 50 were approved by ihe Board of Trustees a￿1 autkjrised for issue on Dec 3. 2021 and signed their behall by.. AFknthlDtt4Jlli￿aIGI$Tl Gsmth Chair 22 AGE UK LEICESTER SHIRE & RUTLAND IA COMPANY LIMITEO BY GUARANTEEI GROUP STATEMENf OF CASH FLOWS FOR THE YEAR ENDED 31 IAARCH 2021 20 2020 Cash fl(w$ from op•r•ting actMti•s: 28 830,140 {377.7461 C¥sh flows from inv•sling actiYiti•s: DNidends. interest and rents from Investments PrO￿edS frorn the sale of tangible aSS￿S Pr(xeeds from disposal of investments Purchase of tangible assels 87.661 32.950 708.463 (286.788) (176.716) Net ¢a$h (US￿ In)lfrom Invostlng a¢tlvltles {173,7261 819.408 Cosh fl<)ws from financlng actlvlties: Repayments of borrowing Interest paid on loans {23.5871 17,0501 (46,662) {17,185) Net ￿$h u$¢d in financing activities {30,6371 '.163.847) Change in cash and cash equivalents in tho r•porting period 625.776 377.815 Cash and cash equivalents at the b•ginning of the reporting period 28 639.540 261.725 Cash •nd ¢•sh equivalents at th• End of the reporting period 28 1.265,316 639.540 R•conciliatlon to net debt At 1 April 2020 Cash flows At 31 March 2021 Cash Bofrwngs 639,540 {708.455) 625,776 23.587 1.265,316 1684,8681 Total 168,915) 580.448 23 AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP ANANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Criti￿1 accounting estimates and are￿ ol judgement Eslimales and judgements are continu811y evaluated and are based on historical expèrience and other factors, induding expectaticfjs of future events that are believed to be reasonable un¢Jer the circumstaneès. The following are crilKal accrAJnting estimales and area5 of judgemenl lo note." a} accounting for legacy inccwne - thi5 is based on available dcKumenlation for each ￿98¢Y. Wh8r¢ 8pplicable current market Lxjndstions a￿ also laken inlo acccMJnt when estimating the polenlial value of a legaey at the year end. bl Investment propertyvalualions- The investment propertyvaluations are reviewed bythe board regularfy throughout the year and annually in detail for the purpose5 of the annual a¢¢ounts. During the current year. a fomial 3rf party property valuation has been undertaken at the year end. Aceouortln9 pollcies Accounting ¢onvtntit>n The financial siatements have be￿ prepared in accwdance with the Statement of R￿0MMended Pra¢li¢e"Accounting and Rèporting by Charities preparirKJ their accounts in accordance with the Financial Repcrting Standard applicable in Ihe UK and Republic of Ireland" (FRS 1021 ICharits"es SORP IFRS102) and FRS 102 Yhe FinanTral Reporting Slandar(J applicabk in tkne Unrted Kingdom and Rèpubl￿ ol Ireland" I"FRS 102.1 and the requirements of the Companies Act 2006 and UK Generally Accepted A¢¢ounling Prath"e• as rt appliès 1 January 2015. The financial￿ siatemenls are prepared in steding. which 15 the fvnth'onal ¢urrw¢y of th8 charity. Monetary amounts in these financial siatements are rounded to the nearest £. Age UK Leicester Shire and Rulland meetsthe definilion of a publi¢ benefrt entrty under FRS 102. Assets and liabilities are inrtially recognised at historical cost ortransaction value unless othewse stsled in the evanl accounbng policy nole(sl. In accordance wth FRS 102. the charitab￿ C(xnpany has taken advantsge of tho ￿eMP￿.0n$ from the fdlowing disclos￿8 requirements.. Section 7 'Statement of Cash Flows. _ Presentatir)n of a Statement of Cash Flow and related notes and disclosures f￿ the charitable cornpany. Golng coneèrn The acC￿ntS have been prepared m a gryrrfj c￿cern bags. At thi5 m¢)rnenl in time. hawng ¢arrièiJ out a detsiled remewof the charrtable company5 current operational ￿an, cash flows and the challenges presented by the prevalent economic climal&. including the current Covid-19 pandemic. the Trustees are c4Jnfthnt that the Charitab￿ company remains a gcmng concem. On this basis, the Trustees have a rea￿￿ab]e expectatKin that the charitable cornpany has adequ818 resoui¢es lo continue in operational existence for the foreseeabje fuiure. being a period of fftlve months after the dal8 on which this rerth and financ￿17 statements arè si9nèd. The trustees are also not aware of any other material uncertainty that wll prevent the group conlinuing as a going ¢oncem. 24 AGE UK LEICESTER SHIRE ANO RUTLANO IA COMPANY LIMITED BY GUA114NTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENOED 31 IdARCH 2021 Accountlng policles l¢ontinu•d) Group financial statements These financial stalements comprise the f¢suts of the Age UK Leicester Shire and Rutland and all of 115 5ub51diaries. C￿s011￿ale(j on a lif￿ by line bays. Atl of the fjnanrAal stalemwts are made up to 31 March 2021. l inlra-gfOUP Iransaclws. baknces and unrealised gains on Iransadions between group companies are eliminated on consdidaticn. Unrealised losses a￿ also eliminated unless the tran￿lIOn provides evrdence of an impairment of the 85set translerred. Charitabl• c¢mpany stat•m•ntof financial activib•s As pèmitted by seCt￿)n 408 of the Companw Act 2006. the ¢harttable eompany has not p￿sented its own statement of financial actNlties as il prePa￿S group aCC￿nIS and charitable compan15 individual balaneè sheet shows the charIta￿e ¢ompanls nèt movement in funds for the finanoal year. Fund aw>unting Geneial funds are un￿stricted funds which are available fLv use at the discrebon of the trustees in lurtherance ol the general objectiV8s of the charitable ¢¢)mpanyand which have nrA been d¢si9naled for othef purposes. Design8led funds a￿ unffjslricted fvnds set asKle at lhe tliscreti¢m of the trustees for specific purpose5. Restri¢ted funds are fvnds which are to be used in accordan¢e wth specific restrictic￿S imposed by donors or which have been raised by the charitable company for particular purp05e5. The costs of raising snd administering such funds are chargÈd against the SP￿1￿ lunt1. The aim and use of restricted funds is set out in Ihe notes to the fin•n¢ial statements. Incoming r￿QUre•S All incoming resource5 are recognised once the charitable company has entittement lo the fesources. any ￿rf0Miance Conditions attached to the itemlsl of incomè have been mel. it is probable that the income will be rece¢ved aThJ amounl can be rneasu￿ reliably. Voluntary income. including dc¥)ations, gifts. grants and legacies 15 Tecognised where there is entitlement, probabilty of receipt and the amount ¢an be measvod r¢liably. Govemment grant income is performance relaled service agreemen15 and the income is re￿nised when the swvice has been provide11 and Ihe charity 1$ 8ntrtled to the grant. Govemmenl grants receNed and where Ihe perforrnance has not been provhled al the year end. are treated as deferred income and included wthin cred¥tors. As at the 31 March 2018 the￿ a￿ no unfuffilled conditions attxehèd to the grants or service ￿ve1 agfeements. Any legacifjs eniitjement 15 tsken as the earfier of th¢ date on Wthich ebther: the group 15 ¥W that probate has bggn granted. the eslale has been finalssed and notification has been made by the executof(sl to the Trust that a distribution will be made. or when a distribution is received from the eslate. Receipl of a legacy. in wthole or in part. 15 only considered probable when the amount can be measured reliably an(J the chartty has been notrfied of the executor's intention lo make a distribution. Where legacies have been notffjied to the group Of the group is aware of the granting of probate. and the criteria fry income recoanrtion have not been met. then the legacy is treated as a C￿tingent asset and discloseJation lo day cenlre's Provision of free transport income 7.000 38.556 7.000 38,556 12.000 72.000 45,556 45.556 84.000 Tolal donations and legacies in¢om• 3.182.649 727.791 3.910.440 1,330,839 Expenditure incurred Donations and lega¢ies Allocated support cosl Inole 10) Grants located support cost (nole 10) Gifts in klnd located support ¢osl (note 10) 162.161 162.161 166.136 164.188 164.188 168.1 S4 10.182 10.182 10.519 Total expenditure in¢urr¢d in Relation to Donations and 1¢ga¢ies Incom? 336.531 336.531 AGE UK LEICESTER SHIRE AND RUTLANO IA COMPANY LIMITEO BY GUARANTEE} NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2021 S. Other trading activities Fundraising trading is undertaken either through the shops dtvision of the ¢harity, or through trading subsidiaries. Al profrts made in tradiNJ subsidiaries are gift aided to ihe charity each year. The shops and insurance operati￿5 c(¥nbine fundraisiry activities arKJ service wovi5ion to dder people in the charity's area ol benefil. Ev•nts and Training Shops Insuranc• Facilities Oper•tioD Operation Income 2021 Total 2020 Total Income from Sale of donated go￿$ Sale ol purchasèd g¢xx1s Delivery fee outsvards Coffee bar sales Subletting of shop premises Insuiance commission Other income generatKJn 446.1 6,105 446.063 2.056,494 6.105 14,237 2,808 13,479 44.634 12.117 130,609 227,311 10.410 10.410 99.187 99,187 465.389 99.187 6.741 564.576 2.498.881 6.741 79.336 Inu*ne from f5 undraI￿n9 events Total in¢ome 465.389 105.928 571.317 2.578.217 Exp•nditur¢ on aGtivili¢$ Training Shop activitles Insurance opeialion costs Siaging of events and other Income costs Support ¢osls #llocaled lo Aciivities {see note 10} 21,330 21,330 40,940 1.297.302 1.638,536 60.054 1,297,302 134.226 134.226 107,430 76.460 371.159 377,83S Totsl expenditure on activities 21.330 1.592.001 210.686 1.824.D17 2,224.795 N•t {expond•turel l in¢om• 121.330) {1.126.612) 1104.758) (1.252,7001 353.422 30 AGE UK LEICESTER SHIRE ANO RUTLAND {A COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2021 Investment in¢om? Unr•strict•d Funds Restricted Funds 2021 Total 2020 Total Income from: Deposit account interest Dividends and income on investment ¢Jrtfolio ental income frcAn investment proputy 1.498 12.878 78.614 12.878 78.614 18.672 92.9 92.990 106.625 Expenditure on: Invostment management costs Leg81 faes 5.700 964 5.700 964 6.810 2,704 6,664 9.514 7. Income from charitsble acliviti•s Unrestricted Funds Restricted Funds 2021 Total 2020 Tot¥1 Lacestershire County Council SLA (services lor the 8ldèrty) Leicestershire County C￿￿11 SLA Daycare Rutland County SLA Leicestershire Primary Care Trust SLA Privately commissioned personal care and cleaning Leicestershire County Council R8SPlte Service Letcester City cour￿11 SLA Daycare & Lei¢esler City COU￿11 Luncheon Club her fvnding bodies and trusts Oiher income from provi￿On$ of seryices Primary ca￿ Nehvork Age UK Contract Income Handyrnan Tuming Point Project 174,337 174.337 253.446 302.916 41.649 78.012 302,916 41.649 78.012 392,795 39.873 78.012 597.189 687.493 989,542 15,876 15.876 43,785 484,442 97.944 148.754 88,207 3.780 34.997 484,442 97,944 148,754 88.207 3,780 34,997 575.371 33.208 890,777 21,557 6.381 34,997 2.068.103 7 3,359,744 31 (IK LBcesTEP WRE f¢uTLANO {A COMPANY uMfTED BY GifARANTEEI IIOTES TOTHE GROJPFINANCL4L STA7EIIENTS FOR ￿ YE*R EIIDEO 31 II*JICM 2021 lysls 01•xpw￿hU1• On¢￿￿• 20 nding nol•1DI To PrwisKJn Df Daycare Inrcwmats(￿ 8 advice SÈTYiceS to hcthes VI￿1￿94nd ¢tyMMuthtyM*￿￿I Oihercrmrnunity¢aTe seryi 1￿.495 94.15$ 183.5TT 1.015.385 fj17.3fj6 1.ie4.016 27.$2Q 1.074.127 1.494.583 836.12 1.198.054 26.303 984.393 523.211 240.118 1.372.101 711.971 3.918. 4.541.462 AGE UK LEICESTER SHIRE AND RUTLAND {A COMPANY LIMITED BY GUARANTEE) NOTES TO TrIE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 Net lexpenditur•ll income This is arrived after ¢hargingl l¢redits"ng)-. 2021 2020 Depreciation 8nd write down in fixed asset values (Profilyloss on Sale of fixed as￿l5 Operating lease renlals 186.421 115,1291 231,824 224.951 1243,1301 286.975 Fees payable to Mazars LLP and its assttiates in respe¢l of both aLwJit and non-audit services are a5 follows- 2021 202 Audit servKes- statutory audit of parent chantable company 8nd consolidale¢1 a￿Ount$ 18.000 17.480 Other services.. Audit 5ervi¢8s- ststutory audil of subsidiaries ot the charitable company Taxation C¥)mplIa￿ services l other non- audit servic8S 4,925 2,370 5.085 4.775 3.450 4.415 30.380 30.120 33 AGE UK LE￿ESTER SHIRE *JIO RUTLAND CCIIP*J4Y LIMITED BY GiIAILANIEEI 14WES TO niE GRLKIP FItyJAFI¢IAL STATEIIEWTS FOR THE YEM ENDED 31 IAfvRCH 2021 lo. &pportv)s1¥ IT & DalB Uanay5 Staff Tffie 2020 Toi•l Dtyie Time Total Ch￿￿1• xtivitws Prowsion olday&¥o 70070 16.672 40.517 4.397 1.254 166.49S 177.9r semces 40.517 11.105 1254 94,155 95ll64 hornes 1429S 16037 91.ie4 56 183.571 187,333 and eommunrty mentsi heatth volunw semces 2215 10.1W 10.129 470 21,626 28.303 semces 22.147 94289 17.784 81.035 14.812 240.118 246.S43 Subirtsl 109.e27 175.109 81.139 20.812 53.771 711.917 735.449 VoluntAry In¢•M• 141.434 141.434 6,7 208.784 498.387 12.IS5 14 181 1£2.162 184.188 1Q.182 166.136 168.IS4 10.519 377.835 7Z2.644 Grant¥ Crftsin Kir Fundrai51ry andtraI￿9 Sth toki 8.583 313 9,718 23.199 27.787 1.010 113.449 3.507 4.876 707.691 Tatsl •llx*tod 110.731 67&4X 41*174 29,312 $8A47 31.3 1,419,662 1,458,093 AGE UK LEICESTER SHIRE AND RUTiAND {A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENYS FOR THE YEAR ENDED 31 MARCH 2021 11. Analy$i$ of staff costs and numbers Al the 31 March 2021 tho number of fvll and part-tiffle stsff employed by th¢ ¢harity and its subsidiaries lolaled 30212020.. 3531. The average numt*er of persons employed. inclLKlirvJ part-time 5tsff, calcu*tod on a full-time equivalent basis analysed by activily was.. 2021 2020 Charitable activities Provision of da>tare ' Information and adv￿# sérvices SeNices provided in clients hc#mes Other Communty care service5 49 24 43 32 23 Fundraising activities Shops Insurance Other 47 54 Support 18 18 Total 182 225 Tolal stsff ￿mI￿UMentS for the V•we a5 fdlow5: 2021 2020 Salarie5. wages and beneffts in kin S¢xial securitycosts Pension ar￿ death benefits 4.100.948 223.206 187.561 4,587,126 267,664 172.841 Total 4,511.715 5.027.615 The pension costs are allocated to activities in prop¢*ts"on lo Ihe rfj￿ted staffing costs incurred. The number of employees w￿se emolumenls fell within th8 fdkn¥ing bands: 2021 2020 £60,000-£70.000 £90.000 - £100,000 The parent charity operates a defined ¢onln"tryJtions pension scheme. The assets of the scheme are held separately from Ih05e of the charity in an exiemally administered fund. The pension cost charge f￿ ihis scheme represents contributs"on5 payable by the chanty lo the fund and amounted lo £187.56112020." £172.841) Unpaid coniribulions al the end of the year amounted to £21.82712020'. £25.854) wh￿h havè been included in other creditors. 35 AGE UK LEICESTER SHIRE AND RunANO IA COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2020 12. Trustffis romuneration and expenses and c05t of key management personn•l Trust••'s rnmun•r•tion The trustees neithef received nor waived any emoluments during the year12020.. £Nil). No trustees. expenses were incurred during the year12020 £Nil). Incc¥ne of £43212020". £6501 was receiv￿ from Cafflbridge and Counties Bank Limrted. The￿ 1$ no year- ènd dèbtor12020." £Nil). Mr S Lindlty is a directtr of cambn.dgè and Counties Bank Limited. TNStee indemnify insurance purchased lo indemnify the trustees a9ainst defaull on their part. Key management personnel Th8 kgy management perswnd of lh8 group rr)rnprise the Chiefexewtive, Ihe Assistant dire¢tor and finance dIr￿lOr who are responsible lor the day to day running ofthe charitable company. The toial employee benefils for key rnanagement personnel of the chartsble company and group wa5 £301.95312020.. £222.778). 36 AfA ilK LEKESTER SHIRE AMD RUTtA￿D (A COMP*JJY UIItTED 8Y GUARAMfEEI NQTES TO THE GRWP F￿AtrIc￿ STATEIIEMTS FOR ￿ YEAR Etr<*O 31 ¥AR¢H 2021 13. Twibh fM•d •6¢efs Lo •ho ptoperty L•ff￿ and vperty e4uiprnMi Colt or Valua￿￿ At1￿1￿20 A4diDfn5 OisP05J &456X 1*).161 1.976 199.751 6.857.410 2e6,788 161.wl 284.812 161rn1 At 31 I1￿h 2021 142.157 138.153 284,812 DEp￿cv￿tla At 1 Apnl 2020 Char9èftrthè 39.311 7J552 8.361 478 51A)7 1.056.113 186.421 143.4TI) 27.435 27.ceg 1414711 At 31 Much 2021 46,3&3 472.199 67yNJ 1.201.a57 N•t book ¥alu• At 31 March ￿21 261.616 4.914701 $6J ZQ1.163 n,153 2a4W12 5.881.843 At 31 2020 81.826 252.170 116, 5.799,29T Induded Mthin freehald land ènd wopth ts krwj ID È1.876.510 12020". £1.878.$10) rJ rK* d8$M￿th. ThD hjs r4•dy¢ AGE UK LEtCE57ER SHRE •JID RUTLANO (A coripNtr4Y ukirrEO BY GUARAtrITEEI trIOTES TO THE GR(￿p FINANCIILSTATE¥EPITS F(* M YE￿¢ J1 IMPACH 2021 13. Tarylbh fix•d aBJ•ty Long IpuehDld Ch￿ty FrwhD Fumityvt & eouknneht Asset undEr eq￿P￿t Cost w ¥ll￿￿on At 1 Aw12020 Athitrons 328.fxe SJ67.￿) 151.505 1,976 741.88$ 247. 856.897 286.788 161.2981 284.812 Disrwls 1612981 At J1 trA￿ 2121 Q•pr•¢lats At I Apts12020 ¢hJrp lort￿ 5* 328.C SJ87.WO 146. 284,812 7,082.387 39.311 391.9YI rJ.155 72.123 131. 1.121,76fj 7.052 2?￿35 51m7 27.089 185.739 143.4nTr {43.4TT} A131 Ilarch 2021 46S.136 99557 S37.ft40 115.132 1.284,ll19 N•t boc* v•lue At 31 wA•￿h 202* 1.fj46 &•a764 ¥)1.￿$ 71.167 281.812 1818.357 At 31 Marth 2020 288,698 4,￿.919 2SS.052 116.D78 1735.131 Incbjded With￿ freel￿1¢ 1$ to El.8S3.51012020." É1.853.510} c￿￿p￿Y froth* land and bui1lingstoseDJe awr& tsbank IN￿22}￿tre￿oyO[afwJ¢J￿ AGE UK LEICESTER SHIRE ANO RUTLAND IA COMPANY UMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2021 14. Investments Commercial Inv•stments at markot valu• Investment Quoted Unquot properties investments investments 2021 Total 2020 Total Group At 1 April 2020 Additions Disposals Incorne gainsllossesl on revaluatK)n Rolled up investment char9es 1.141.873 688.947 1,830.820 2.074.005 {200,0001 18,671 155.818) 16.038) 12.878 141,189 {5.700} 12.878 234,316 15,700} 93.127 At 31 March 2021 1.23S.000 837.314 2,072,314 1.830,820 Charity At 1 April 2020 Additions Disposals Income Nel gainsllossesl on revaluation Rolled up inveslment Cha￿e5 1.141.873 688.947 105 1.830,925 2.074.111 1200,000) 18,671 1SS,8181 16,0381 12.878 141.189 {5.700) 12.878 234,316 (5,700) 93.127 At 31 March 2021 1.235.OCiI 837.314 105 2,072,419 1.830,925 Investmenl prf¥Jerty comprises of freehol¢J rental properties. The Last fully extemal ValUat￿n of Ihe Group's and charity's investmenl propertywas carried out on the 31 March 2021 and the valuation was carried out by Michael E Holt M.R.l.C.S. of Spencers Druce Inc. Naylor Parkes and Justin FovAer M.R.l.C.S. of The Culshaw Partnership using the existing use value method to delermine the fair value al that date. Inveslment properties under an historical cost b8515 w(kJld have been included al a ¢osi of £893.251{2020.' £893.2511. UK Investmènts- manag•d lunds I quoted investments are held the UK and the folowing investments eath exceed 5% of the totsl value of share investments al the year ended 31 March 2021.. Inv¢$co Physical Markets Secured Findlay Park Funds Arneri¢2n USD HSBC ETFS S & P 5.08 9.28 7.66 The charit￿$ investm•nts in subsidiary ¢¢mpani•s are stated at cost: 2021 2020 Age UK Leicester Shire and Rulland Insurance ser¥￿e$ Limrted Ico No. 02914993) Age UK Leicester Shire & RLrtland Extra Care Limited (Co No. 036039571 Age UK Leicester Shire & Rudand Transport & Trading Limited (Co No. 04102409) Age UK Lei¢oster Shire & Rutland Contracl Care Limited (Co No. 054075211 Age UK Leicester Shire and RutlarKI Home Help Limited (Co No. 03768527) 100 105 105 39 AGE UK LEICESTER SHIRE AND RUTLANO IA COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR ThE YEAR ENDEO 31 MARCH 2021 15. St*xk 2021 Group 2020 Group 2021 Charity 2020 Charity Trading Sto¢ks 10268 17.5 7,061 6,655 16. Debtors 2021 Group 2020 Group 2020 Charity Charity Trade debtors Amounts due from subsidiary undertakings Prepayrnents Other debtors 393.451 259.732 237,659 55,324 347.145 84.969 149.149 53.938 603,081 12.922 352,506 139.420 fAJ9.554 22.601 885.377 891.887 725.097 819.090 17. Cash al bankand in hand 2021 Grnup 2020 Group X121 Charity 2020 Charity Short tem deposits Cash and bank balances 1.223.706 597,673 1.223.706 S97,673 1.265316 1,258.070 18. Creditors: am¢)unts falling duè tAtithin 1 y¢ar 2D21 Group 2020 Group 2021 Charity 2020 Charity Trade ¢redilors Taxation and soc￿1 se￿rity Accruals and defefred income Bank and other loan Amounts due to subsid1￿ Ur￿1￿lakIng Olhet credit(Y5 109,961 55,733 274.147 149.013 158,843 70.069 158.871 146.145 103,840 48,628 218,500 149,013 142.800 57.632 67.228 146,145 49 602 638.4 557 724 565,141 495 915 19. Creditors: amounts falling due after mofe than 1 year 2021 Group 2020 Group 2021 Charlty 2020 Charity Bank loan (5ecured- n¢)te 22) 535.855 562,310 535.855 582.310 535.855 562,310 535.855 562,310 Induded In wditors ar&.. Amounts repaYa￿e by instslments faling due after more than five years 279013 320 228 279013 320,228 AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LllJllTEO BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IIARCH 2021 20. Deferred income Invoiced Cr¢dit•d to Asat SOFA 31 March 2021 1 April 2020 Lewlershire Ca￿rS project Rental Incom& Digital Project 8UPA Food Pro1￿1 Men In Sheds Rulland Men In Shèds Chamwood Loneliness Project Dementia Servic 15.000 82.116 8.833 15.000 4,420 8.833 4,399 182.095) 6,7S1 (6,751) 14.700 26.000 3.366 40.000 14.700 26.000 3,366 40.000 11.1 190.015 188.846} 112.31 The deferred income ￿lat¢S to rental income. grants and amounts re¢eivgd in advance for services. 21. Flnancial instruments 20 Group 2020 Group 2021 Charity 2020 Charity Financlal assets Debt instruments measured al amortised cost Equity instruments measured al cost less Impaiment Instruments measured * fair value through profit or Ios5 754.008 747.323 599.089 680.596 105 105 2.072.314 1.830.820 2.072.314 1.830.820 Total 2.578.143 2.671,508 2,511.521 Finan¢ial liabiliti•s Measured at amortised cost 1.006.259 1.049.962 940.049 1.000,593 Total 1.006.259 1.049.962 940.049 00,5 22. Borrowings 2021 2020 Credrtors.. aM￿rtts falling du8 wthin one year Bank Loan5 Othef Loans 49.013 100.CN)O 46,145 100,000 C￿d110r$'. amc4Jnts falling dug after more ihan cffie year Bank Loans Other Loans 53S.855 562.310 684.868 708.455 41 AGE IJK LEICESTER SHIRE ANO RLITLAND IA COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IJIARCH 2021 22. Borrowings Icontinu•d) The bank loan is seujred by a fvsl charge over certain of Ihe char[￿ble companrfs freehold land and buildings. The bank loan is payable by m(￿th[Y instalments al an interest rate of 2% above base rate_ The loan is repayable by rnonthly inslalments over hund￿ and eighty month5 at an inrtial amount of £5.106 per month. The other loan is a Cor￿ss0nary loan is interest free and has a temi of 1 year. therefore Mll be repayable wi 202112022. 23. Flnancial commitments Group and charity as a lessee The total future minrnum lease payments n￿ n6.fj9) 4.881 {4X.8751 19 234.316 79.420 IW.4201 2.236.608 649289 97A98 112.8921 4.312.304 21.455 1265.5311 4.W228 7.Q44715 Total Chher 1.1¥￿.161 78.038 154.IKXJ 91.1 {82.6rt) 12D3.619 Inlorrnab￿ 4n¢ A¢tsirnHub. L6y￿￿ter￿hir0 County c1xi1rn￿ty laA AgÈ LJK Get Smart warmer￿￿rn￿ F￿d Ip LOttWyL￿￿lr￿5S Pf¢su*i Veterans Fund Age UK COWO gram upa Food Prottt AgB UK Insuranc8 Tr￿Ing legwgart United Chanties Fund Oayc Ewaging Elhni¢ Min￿)￿es PKie¢E In Sh£d5 Funds Coyid restn¢ied fuTrJ Mxmillan Bef￿￿ing S¢Th*e Lon*irtess ￿her Bi9 l0ttEry¢DV￿ res￿￿ hw Small Grants an¢ rkwb(￿8 Tolal Res¢rScied Fund Is2￿2 12.1 316.3Q2 {12. {4.4e61 {52.1 I4u.￿)I {52.63n (69.X6) 52.1 52.637 6.751 47.516 {47.516) 17.30$) 6m7 I￿.652 (30491 5.049 91.674 {11.ry17) 139. 15.019) 156.4041 J5,270 1.428.419 U11.055 SJ221 10.(ts) 1.735.293 Tolal Funds 7.W.461 &726.532 15.145.>JDI 2XJI1 AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021 26. Statement of funds {continued) Unrestricted funds The General r8serve rgpres8nis the free tunds of the charity which are rH)t de5ignate(I for partI￿lar purposes. O•slgnat•d lunds.. The day centre knd represen15 (vnds raised by Ihe day centr¢s to be spenl on ilems as directed by the organiserslclienls of th¢xw centre5. The fixed assets acquired fund represents Ihe nel book ¥alue of fixed assets acquired and fundod ffom the charitys unrestricted funds. The fixed assets io be acquired hjnd Tepre5enl furKls set aside fLY the ary4ulsitl￿ of fixed assats. The digital chaMp￿n$ fund is a fvnd set aside to help older people associale Ihemsdve5 wlh the digital worfd. ftestricted funds The fixed asset funds represenl either furKls in the pro¢ess of bw.ng raised to puichase sp￿lf￿ fixed assets as Pfescribed by the donofs of the funds. or the nel boc* value of fixed assets a¢quirgd using lunds raised specifically for the purpose of acquiring those a55ets. The r8mainin9 restr￿ed funds represent amounts hdd by the charity on behalf of the dwor5. Thesg amounts remain unspenl at the year end. the funds being applicable only againsl proie¢ts thal accord with the specified objeclives of the dwor. laid down al the time the donor agreed to commit the funds. Funds remaining un5penl when the obje¢tives have been achieved are retumable io the donor, unless allernalive arrangements are agreed. 27. Analysis of group n•t ass•ts b•tw••n funds Unr•stricted Designated Revaluation Restricted funds fund$ r￿r lunds Total funds Group TaThJible Fixed Assets Fixed Assets Inveslmenls 1,804,694 Current As5els 1.703.540 Creditors: amounts falling due within one ￿ar (638,456) Creditors.. amounts falling due in mwe than One year 4.022,207 409.201 267.620 1.450.435 5.881.843 2.072,314 284,858 2.160.961 1638.456) 172. (535.8551 1535,855) 2.333.923 4.194.7TO 676.821 1.735,293 8,940.807 45 AGE UK LEICESTER SHIRE AMD RUTLAND IA COMPAP4Y UMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2021 27. Analysis of group a￿1$ belw•en funds (continu•dl Unreslricted Designated Revaluation nds fvnd$ res•r Restricted fund$ Total nds Charlty Tangible fixed assets Fixed assets invesiments Current assets c￿dItorS falling due wthin onè year Creditors.. amounts falling due in more than one year 4.068.462 381.669 267.620 1.368.226 5,818,357 2.072,419 367.067 1.990.228 (565,141) 1.804.799 1.532,806 1565,141) ,355 (535.855) (535,855) 1236.W9 4.158.817 649.289 1.735.293 8.780.008 28. Reconciliation of n•t l•xp•nd1￿r•1flneomè to n•t cash flow from op•rating actFYiti•s 2021 2020 Nel.incomel(expenditure) fty the Poriod Adjustments for". Depreciation ¢harges IGainyLoss on investments DNidend$. intere51 and renl from investrnents Rolled up investments charge Profil on sak of tsngible fixed a55ets Interest paid on loans DecreaselllncTeasel in siwks Decreasellin(xeasel in debtors IncreasellDecreasel in cre￿￿orS Net cash generaiedllabsorbed) by operating activities 881.708 199,027 186,421 1234.316} 192.9901 5.700 {15.1291 7.050 7,322 6.510 77.864 830,140 224,951 55,818 1106.6251 6.038 1240.0061 17,185 (7.377) 1255.185) 1271.5721 1377,7461 AGE UK LEICESTER SHIRE ANO RUTLAND IA COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMEPITS FOR THE YEAR ENDEO 31 MARCH 2021 29. Related party transactions Charity During the year the charity ￿Ned gift aid donat￿n$ of £Nil (2020". £37.935} from Age UK Leice51er Shire and Rutland Insurance Services Limrted and £228 (2020". £29,643) from Age UK Letisler Shire & Rutlar Tronsport & Trading Lirnite¢J. During the year the eharty made net payments of £229.352 {2020'. £559.412) to Age UK Leicester Shire & Rutland Transport & Trading Limited for the use of minibuses and drivers. The charity received income from Age UK Leicester Shire and Rutland Home Help ￿mrted of£Nil12020". £1 S.438) for th8 provision of handyman and Practical services vans. During the year the charity received rental income of £Nil12020.' £9,996) Irc￿ Age UK Le¢cester Shire and RutlarKI Insurance Services Limited, £20.050 {2020.' £17,550) from Age UK Lw¢ester Shire and Rullarbd Homè Help Limited and £7.20012020". £7,200) Age UK Lw¢eslei Shirè & RLrtland Transport & Trading Limited. During the year the charily made grant payments of £Nil {2020'. £75,Tr)0110 Age UK Leicester Shire and Rutland and Hom8 Hdp Limited. During the year ihe ¢hanty receNe(I net incorne fron salary recharges of £Nil12020 £17.436) from Age UK Leicester Shire and Rutland Insurance Services Limrted, £62,58912020." £69,613) from Age UK Lei¢est8r Shire and Rutland Home Help Limited, £17.89112020". £1,673- cosil fr{￿ Age UK Leicestw Shire & Rulland Tran$wrt. & Trading Limited and £186,650 {2020." £Nil} from Age UK Leicester Shire and Rutland Contraci Care Limited. At the year end, the charity was owed £44.42712020.' £14,014) by Age UK Leicester Shire and Rulland Hc¥ne Help Limited, £18.11212020". £23.1651 by Ag¢ UK Lw¢e5ter Shire & Rutland Trans￿￿ & Trading Limited. £16.758 {2020.. £16.758) by Age UK Letisler shi￿ and Ruttand Insurance Ser¥ices Ltmited and £23.662 by Age UK Lei¢ester Shire and Rutland Contract Care Limiled. At the year end the charity owed £33.699 to Age UK Leicester Shire and Rutland Insurance Servtis Limited and £14.536 to Age UK Leicester Shire & Rutland Tran5POrt & Trading Limited. During a prior ￿¥r,. Ihe charity rer*ive(l a ¢on¢essionary irttere$t free loan of £100.000 which bec