# PONTYPRIDD y 4 By CHILDREN’S g a CONTACT CENTRE ANNUAL REPORT 2024/25 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ## ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## ABOUT US ## **Helping families heal, easing burdens and nurturing new beginnings.** We are a not-for-profit charity, proudly serving our community since our founding in 2003. Our mission is simple yet deeply impactful: to provide a safe, neutral, and child-friendly environment where children can spend quality time with a parent they may no longer live with. At the heart of everything we do is the child’s right to maintain meaningful relationships with both parents—even when families face separation, conflict, or hardship. Separation affects thousands of families every year, and the emotional toll on children can be profound. They may feel caught in the middle, confused, or even guilty. For many children, staying in touch with a non-resident parent is not just a wish—it’s a need. Family time at our centre provides a bridge. It allows children to maintain a loving connection with both parents without being exposed to conflict or tension. In turn, this supports healthier development, emotional resilience, and stronger family ties in the long term. 2 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ## ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## ABOUT US **Helping families heal, easing burdens and nurturing new beginnings.** We understand that separation can be a difficult and complicated process. Emotions run high. Trust is often fragile. For some families, arranging contact between a child and an estranged parent can feel impossible. That’s where we come in. Everything we do is based on a clear set of values that guide how we work and how we support each family. Our core values are safety, compassion, neutrality, and consistency. These values shape every part of our service—from how we welcome families, to how we manage contact sessions, to how we support parents during challenging times. Our team of workers and volunteers are the heart of our service. Each team member is trained in child protection, safeguarding, family breakdown, substance and domestic abuse, followed by the correct way to navigate and respond during family communication. Our centre is purposefully designed to be childfriendly, warm, and inviting, with all our team members offering a smile. We provide age-appropriate toys, games, and books for all ages to help children feel at ease. We also take care to ensure that handovers are handled respectfully, with minimal disruption. 3 PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## OUR SERVICES ## SUPERVISED FAMILY TIME A contact session where a worker closely monitors the session, writing an 'observational report'. ## COMMUNITY ESCORTED FAMILY TIME Our team accompany the parent and child on outings in the local community. SUPPORTED FAMILY TIME A session where a worker is present but does not actively observe or make written notes. ## HANDOVER FOR FAMILY TIME Our team manage the handover of the child between parents to avoid them meeting. REMOTE FAMILY TIME Virtual contact sessions that allow children and parents to connect online. ## INDIRECT FAMILY TIME VIA LETTERBOX Messages, letters, or gifts are exchanged between parent and child through the centre without direct contact. 4 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## OUR DEVELOPMENTS THIS YEAR! We are pleased to share some exciting developments from the past year. We have begun working in partnership with _‘Contact Zone Bridgend’,_ another children’s contact centre with similar values and goals, to deliver supervised family time! We have expanded our community family time services into more local areas, including Merthyr Tydfil and Caerphilly, enabling us to reach a wider range of families. To improve accessibility, we also launched our new website— pontycentre.org —which makes it easier for families to find information and get in touch. Alongside our new website, we have introduced a new centre logo! Lastly, we’re pleased to confirm that we continue to hold the CAFCASS Cymru contract for supervised family time in our area and have been re-accredited by NACCC for another three years. 5 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## HOW MANY INDIVIDUALS WE HAVE HELPED THIS YEAR **----- Start of picture text -----**
@ Children @ Adult @ Families
200
150
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100
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50
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0
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2024/25
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6 PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 FUNDING/ GRANTS We are pleased to announce that we have received a total of £25,000 in grants from three generous organisations: £15,000 from The Moondance Foundation, £5,000 from The Kelly Family Charitable Trust, and another £5,000 from The Gibbs Family Trust. This important funding means we can keep providing safe, caring spaces where children and parents can rebuild their relationships. It helps us to offer more support, reach more families, and create positive experiences that truly change lives. With this backing, we can continue making a real difference to children who need us most. The Centre relies substantially on CAFCASS Cymru funding to deliver our service. To our generous funders and grant-makers, thank you. Your continued support helps us make a real difference in the lives of children and families. 9 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## VOLUNTEERS This year, we bid farewell to our long-standing volunteer, Chris, who has been a valued member of our team for over 20 years. As Chris volunteered, she gave countless hours of her time, offering kindness, patience, and a reassuring presence to the many families she supported. Her commitment, calm nature, and genuine care she afforded over the last two decades are just a few of the things that the team will miss. We wish you the very best, Chris, and thank you! We would also like to take a moment to recognise Andrea, who has been a committed member of our team for over ten years. We appreciate your continued dedication, compassion, and steady support at the centre. We are deeply grateful to our volunteers—your time, care, and dedication make everything we do possible. 10 PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## OUR TEAM # Dawn McAlwane MANAGER Lauren Parsons Elizabeth Booth Judith Jones Jenna Henley Donna Price 11 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 MESSAGES FROM OUR SERVICE USERS _**The contact centre was quick to help so the father could see his child on a regular basis. Communication with the contact centre was great and clear... it would have been extremely difficult for me without the contact centre.**_ _**Thank you for all of the kindness and support you gave [redacted] during her time with**_ _**you.**_ 12 ## PONTYPRIDD CHILDREN’S CONTACT CENTRE ANNUAL REPORT 2024/25 Registered Charity No. 1146289 ## MESSAGES FROM OUR SERVICE USERS **A big thank you for all your good care and help! Keep up the good work** _**Thank you for all of your help and support over the past few months. I am so chuffed with how contact has progressed between [redacted], me & my family. I really do appreciate everything you have done for us, thank you!**_ 13 Company règlstration number 06933198 IEngland and Wales) PONTYPRIDD CHILDREN'S CONTACT CENTRE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Young and Phillips Llmited Inspiration House Williams Place Cardiff Road Upper Boat Pontypridd CF37 5BH INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF PONTYPRIDD CHILDREN'S CONTACT CENTRE. I report to the trustees on my examination of the accounts of the above ch8rity {"the Trusf) for the year ended 31st March 2D25 set out below, Responsibilities and basis of report As the charity's trustee5, you are responsible for the preparation of the accounts in accordance with the requirements of the Charilies Act 2011 (Yhe Acl"). I report in respe¢t of my examination of the Trust's accounls carried out under section 145 of th8 2011 Act and in carrying out my examination, I hav8 followed all the applicable Directions given by the Charity Commission under section 145151(b) of the A¢1. Independent examiner's statement I have completed my examination. I conflrm that no material matters have com8 lo my attention in connactlon with the examination which gives me cause to believe that in, any material r8spect.' the accounling records were nol kept In accordance wilh section 130 of the Charities Act,. or the accounls did not accord with the accounting records,, or the accounts did not comply with the applicable r8quirement8 concerning the form and content of accounts Set out in the Charities (Accounts and Reports) Regulation5 2008 other than any requirement that the accounts give a 'true and fair, vlew which is not a maller conSide￿d as part of an ind8pendenl examinalion, I have no concerns and have come across no other matters In connection wilh the examination lo which attention should be drawn in this report in ord8r lo enable a propgr und8rslanding of Ihe accounts to b8 reach8d. Signed.. 4th December 2025 Young and Phillips Chartered Certified Accountants Inspiration House Williams Place Cardiff Road Upper Boat Ponlypridd CF37 5BH PONTYPRIDD CHILDREN'S CONTACT CENTRE INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025 2025 2025 2024 2024 Turnover Grant Incom8 Other Activities 59,050 36,802 48,639 29,696 95,852 78,335 Other operating inGomo Sundry income 50 Admlnlstratlve expenses Works wages and salaries Sesslonal work Pension costs Rent Computer running costs Subscriptions and donations Legal and professional fees Compliance Costs Accountancy Insurance Printing, slationery and advartising Telephone and internet charge8 Sundry expenses Dep￿¢(atIOn 33,144 21,060 807 15,785 582 375 763 1.360 588 419 34,778 22,546 807 18,660 355 278 138 492 419 598 81 76 1,157 36 (75,717) (77,6641 Oporatlng profltllloss) 20,185 (1,329) PONTYPRIDD CHILDREN'S CONTACT CENTRE BALANCE SHEET AS AT31 MARCH 2025 2025 2024 Flxed assets Tangible a85ets CUr￿nt assets Cash at bank and in hand 44,607 25.229 44,607 25,229 Credltors: amounts falling due withln one year Taxation and social security other creditors Acciuals and deferred Income 541 157 540 597 650 492 1,238 1,739 Net current assets 43,389 23,490 Nel assets 43,675 23,490 Rgpr080ntsd by: Unrestricted funds 43,675 23,490 We appprove these accounts and corrfinn that we have made available all relevagt recor45 and infonnation for thpir preparallon. j Signed Date: 14th December 2024 Company règlstration number 06933198 IEngland and Wales) PONTYPRIDD CHILDREN'S CONTACT CENTRE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Young and Phillips Llmited Inspiration House Williams Place Cardiff Road Upper Boat Pontypridd CF37 5BH INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF PONTYPRIDD CHILDREN'S CONTACT CENTRE. I report to the trustees on my examination of the accounts of the above ch8rity {"the Trusf) for the year ended 31st March 2D25 set out below, Responsibilities and basis of report As the charity's trustee5, you are responsible for the preparation of the accounts in accordance with the requirements of the Charilies Act 2011 (Yhe Acl"). I report in respe¢t of my examination of the Trust's accounls carried out under section 145 of th8 2011 Act and in carrying out my examination, I hav8 followed all the applicable Directions given by the Charity Commission under section 145151(b) of the A¢1. Independent examiner's statement I have completed my examination. I conflrm that no material matters have com8 lo my attention in connactlon with the examination which gives me cause to believe that in, any material r8spect.' the accounling records were nol kept In accordance wilh section 130 of the Charities Act,. or the accounls did not accord with the accounting records,, or the accounts did not comply with the applicable r8quirement8 concerning the form and content of accounts Set out in the Charities (Accounts and Reports) Regulation5 2008 other than any requirement that the accounts give a 'true and fair, vlew which is not a maller conSide￿d as part of an ind8pendenl examinalion, I have no concerns and have come across no other matters In connection wilh the examination lo which attention should be drawn in this report in ord8r lo enable a propgr und8rslanding of Ihe accounts to b8 reach8d. Signed.. 4th December 2025 Young and Phillips Chartered Certified Accountants Inspiration House Williams Place Cardiff Road Upper Boat Ponlypridd CF37 5BH PONTYPRIDD CHILDREN'S CONTACT CENTRE INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025 2025 2025 2024 2024 Turnover Grant Incom8 Other Activities 59,050 36,802 48,639 29,696 95,852 78,335 Other operating inGomo Sundry income 50 Admlnlstratlve expenses Works wages and salaries Sesslonal work Pension costs Rent Computer running costs Subscriptions and donations Legal and professional fees Compliance Costs Accountancy Insurance Printing, slationery and advartising Telephone and internet charge8 Sundry expenses Dep￿¢(atIOn 33,144 21,060 807 15,785 582 375 763 1.360 588 419 34,778 22,546 807 18,660 355 278 138 492 419 598 81 76 1,157 36 (75,717) (77,6641 Oporatlng profltllloss) 20,185 (1,329) PONTYPRIDD CHILDREN'S CONTACT CENTRE BALANCE SHEET AS AT31 MARCH 2025 2025 2024 Flxed assets Tangible a85ets CUr￿nt assets Cash at bank and in hand 44,607 25.229 44,607 25,229 Credltors: amounts falling due withln one year Taxation and social security other creditors Acciuals and deferred Income 541 157 540 597 650 492 1,238 1,739 Net current assets 43,389 23,490 Nel assets 43,675 23,490 Rgpr080ntsd by: Unrestricted funds 43,675 23,490 We appprove these accounts and corrfinn that we have made available all relevagt recor45 and infonnation for thpir preparallon. j Signed Date: 14th December 2024