Rural Cambs CllSzÈhs AdvitÈ Burèau Ltd citizens advtce Rural Cambs FINANCIAL STATEMENTS FOR YEAR ENI)ED 31st MARCH 2024 Rural Carnbs Cltizens Advlce gureau Ltd CONTENI"S R8POrt of the Directors and Trustees Statement of Financial Activities (incorporating the incomè and exp@nditur8 account) for the iiear ended 31st March 2024 18 Balance Sheet as at 31YI March 2024 19 Cash Flow Statement for the year ended 31 sl March 2Q24 20 Notes to the Financial Statements for the year ended 31° March 2024 21 Independent Auditors Reporl to the Memtiers of Rural Carnbs Citizens Advice 8￿￿aU Ltd 37 RuT?I Ca mb5 Cit liens Advice Bvregv Ltd REPORT OF THE DIRECTORS AND TRUSTEES The TTU5tees. re also the Directots for the putpose of &Jmpany Law. present thèir annu81 rewrt ttsoeiher with the audsieé fin8nci31 st8temenis for Rurdl Cambs Citizens Advice Bureau Lld {'the Chai Itf) for the year eftded 3131141arch 2024. The financial statomenl¥ wtth tho ¢haritie¥ Ad 2011, lh￿ ¢ornpenies A 2CP06. the Memora ndLFrn and Articl￿￿ Df Association, and Accountitbg and RepDrting by Charities.. stsiemeTht ol Recommerided Practice gppllcabje ￿ tharities tjreps ring their account in accordance wrth lle F Inaneial Rewrting Stsndsrd 8pplic8ble in Ihe UK arKI Republic of Ireland (FRS102) (eff&dive 161 Ja nuary 2019). Reference and Adrninistration Details Ch&rity n*mè: Rural C8mbs Citt2•kn8 A(fvito Bureku Lld Opèrntlng narne: Cilizen8 Advice Rursl Cambs (CARC) Ch&rlty mgi$tratSrJn no: 1148277 Cornpany règlstraiion no: 7931354 Financial etsmluct authority r8 Istra*lon no= R•9lslered office: CharW6 principal address: 817718 2 The Cres¢enl, W15bectt, Cambs PE13 ?EH Queen Mary Centrè. Queens Road. Wisbech. Cambs PE13 2PE Telephon•: 0194S 489787 Advlcq Lin•: 0808 278 7807 {FreephDne) Email: dfflin rur£lcambseab.o Web54te: -uk Key management personnel: Chi8f Off icer - Mr N BEencowe D8puly Chief Officer- Mrs H SprioQS Chief Financlal ￿lcer- Mrs K Drewry Mrg P Finh (as a non-trusLee) Company s8cr•tsry: Bankérs: Barclays B8nk plc, Le￿ESter LE87 2BB F1a93tone Grtsu# Lld. lat Floor. Clarèvltle House, 26-27 OxendDn sireet, Lor•Jon SW1Y 4EL Audltors-. stgphgn39n Stnarl IEast Anglia) Limited 22-26 Ki¥w sI￿el, K￿ng'S Lynn. Norfolk PE30 1HJ Riltal cdthbs Citizen5 Advice Burejy Ltd REPORT OF THE DJRECTORS AND TRUSTEES Thg folk)wrng people sefve as DirectoislTrustews of th9 ¢hatity. Di r•ctortrwst• Rolo Apsx)Inted ElectsdlRo- otqcted Resign4d Mr N McKlttrlck air 2Q11",Q022 3011112022 Mr W Gri•vfr Twsurer 031f .12020 2W1112023 Mr M Meallng Tru3te8 0310412018 D911212021 Mr P Finnlgan Trus￿@ 2&0tI12022 3011112022 MISS L W•bb Trusto4 19IDI12023 2911112023 Mr L Bathr Trust 2710W2021 0911212021 Stru¢ture Gov•rnanc4 and Mana ement Goveming Document and Constitution Rur&l Cambs Citizens Advice Bureau Lté is a Re¢istered Charily aThd 3 Company Limrted by Gu3ranle&. The maxlmum liability c>f erich mernber is Ilrniled lo £1. Al 31 sl Ivlarch 2024. th& Charity had fourteen members (2023 s0venteerF members). The Charity was inwrporated as a Company Limile(I by Guarantee on 1st February 2012 and wislered as a charity on 7th March 2012. The Charity was Incorporated under a Memorand:Jm of Association. which eslablishgd the Ob￿￿1ve5 and p04Yers of Ibo Gha rilabFe company arKa is governed under ils Articles ol AssoGiab"Dn, Each ptincipa I m8fflber of the org8nisation is, I herefore, a membei of thg Charity and has a right to allend and vote al company 9Bn8Fal m8elJ'ngs. Mèmtrfars suptK)rt Iho organisa'ion by volunteerin9 Iheir services Iree. Th¢ Charily is independent and ¢¢¥8rs FenlatKI and Huntingdonshire, 8eNtYJ populalion of 8pproxirrL3tgly 283,300 residents. A¢lditionally. throvgh spectfic projects the Charity supports residènts of Ea5l Cambri¢Jge>hire. Rurwl C¥ mb5 Citizèns Advbce Bureau Ltd REPORT OF THE OIRECTORS AND TRUSTEES R¢cruitrnèn4 ￿le¢ll(>Th and ApFK>intyn8nt pf Trv¥teovp Truslees, who are a150 Directors Df th- Charity. are rs¢ruited atKI elec￿ from the kjcal communrty. We are comrnllted to weleominy èquakity and divergily in our tsrganisalion and welcom& applications from all backgrounds and èxperiences to relled tsur divèrse cofflrnvnity. In maintaiTbing its independence, Ihe TruS￿e Boar ( Board.) is ￿$[M)nsIble for ensuriny no other persons or exlem31 organisaiions are entitled lo appoint person5 10 the Bohttl. Thè rturftber crf Trustees is rrfteen and the rninimurn number fs th￿. All ele￿ed Trusieeg shall iètire frDm off IC￿ al the thitd Annual General Meeting fo1104ving Ihoir electw)n or appointrneni respeciii'ely bul m8y be re-elected for a lurther three- year term, wlth a six-year reslriGlion aaplying only to the wst of Chair. Vlce-Ch8 ir and Treasurer. Board mernb8rs arfr e18cled tor their knowlellgo andlor expertisè and egth hag a specific executive responsibility. In addiliDn to Ihe abov& Truslees, the following staff, as the Senlor Leadership Te8rn of CARC, atterwj the Board Meetings %15 fKJn-voting mernbers: Mr N Blencowe Ichiel Officer) Mrs H Sprigg8 (Depuly Chief Offw} Mrs K Drewry (Chtef Flnancigl Offlcer) Mrs P Firth {Cornp8ny Secretary) Induction and TraSnlng of Truste New members of lh8 Board are proviced with information aèxjul th& sendice's govemance, Ihe ￿SE￿)nSIbIli1les of eoinpaE7y dIrec￿rS and charily tru81ees, an Invitatbon to a Cilizens Advice Trustee In(Iuciion Day and appoinled a mentor Irorn arnongst Ihe Board. As a part of thg ir (Suctlon. new Trusl8os arg required tD s￿￿ a Code of conduct in carrying oul th&ir r(Jsponsibilttios in tho besl inleresfs of Iho Charity.11 is generally the case thal nf3w mem￿[S are alr&8dy aware 01 lh8 ath'vities and aims of the service. Organisational Structure and D•ci8ion Makin Th& Chartty is wvemed by It8 Bo8rd, which F8 rèsponslblè for setting the strategic dlrectiDn of Ihe organlsalion and Ihe pcTrlicy of th& Charity. Thg Board thg ultimale respDnsibility for the conduct of the Charity 8nd far Efnsuring the Charity satK8fies its kg818nd c￿ntr£¢t￿81 obligalions. Th8 Board rne6ts at least four tirnes a yaar. In b&twe8n meetings. mstters req uiipng the p￿rd'S aulhorisalion afe deall wilh by ernail 8ndlor telephone and Ihen ratifi￿￿ and recorded In the mlnutes at the ne'. the Chief Offi(£r, Ihè Chi&f Financial Off Lcor, and a Irusiee arbd is chaired by Ihe Treasurer. The Buspness Dèvelopmert WorkiTrg Group f8eds into Ihe Fin8Thty Panel ffEelings lor feference ahead of a ny Boa￿ meetings. The organisatlon's Chb8f Offbcer, Mr N 818n(x)we is resrx)nsible to the Board for M8nagernenl, development and strste9Éc plannir¥J Vlslon and leadership in lh& conlinuing deielopment of the Chanty S&rving and 8dvisiThJ Board in carrying out Iheir ￿spOnsIbl11t1e5. in mainlaining an oyervlew ol the organi8atioii and in making apprDpiiate stralegic, PDlicy and financi81 decislons. R•latlonshlps with R•¢at•d Partl•s: Natlonap Citizens Advlc• Tho Charilw is a member of 'N8tioThal Citizens Ad¥'Fee'. opttrÈting namo of the Natwjnal AssDcialion of Citizens Advice Èureau, m.hrch Pfov*les a fr8rnevffjrk for standa rds o* advice and casework rnanagemonl well as monFtoring pro9ress against these stsndafds. Annus Ily. th& organisalion Is 8ubJect to a Leadership S6lf-A8sessmènt (LSA) InlomatK)n and Guidance audit by NalloThal CEtizens Advice. The purpose of the LSA Is ￿ provide IDcal offices Wlth B [rarneV￿rk, &if-assEswnerrt portfollo and assessment cyclo g iving assurance to all slakeholders that Ihg Organisat￿n irnplernenls systems and proTrsses thal enabae il to q)Èr3te effectively as a servicè provider, 6%mployer snd volunt88rirbg charity. Th& Iramèwork accredits Irjcal Crtizen5 Advicg to exlema I qualily Standards, recognised l?y fufKlers. Eiohl leadership areas fomi Ihe fratnwNotk forlhe LSA as lollows. Govemance 2 Slrate9y pl?nning 3 Risk management and cornpllance 4 Financp81 yovemance s PeopEe management 6 Operaiion81 perfomancg 7 PartrtÈtshiP worki ng 8 Re$pa rch arKI campakjning Rur31 Camb5 Citizens Advlce Ltd REPORT OF THE DIRECTORS AND TRUSTEES CARC ach1eved an Outeorno Tatirkg of green -'m*' in 811 the above eight af*as, which eqvates to the high&st aehi¢vprn¢rf wilh Natb?nal CiiizerkS Advice. OwaliThJ policies are ind8p8nderbtly detemilnèd by th8 Board in or(ler to fulfil ils charitable ot4èttt$ atKI cornply with th? National Citi2ens Advite membership requirements. Advice Quality Standard {AQS) CARC hold8 Ihe natiorkal Advice Qual ty Stsndard {AOS). which c8rtifi&s that il is rn88ting the reoLJiremènts of the Advioe S8r%fice Alliance for Aas V￿th casevd(Jrk in specialist Debi areas. The AOS is the orbly sector-owned. Independently audiled Sta ndard that focu ses on alvlce. We i!nsuTe all staff engaged in the delivery ol Dur service have thg tbecessary Irainirkg ai Id oualifutions to Garry out th￿r roles effectively 8 nd in line wilh leg islatÈv8 roquirern8nts. Th& Financial Conduct AuthorSty IFeA> The FCA regulales the conBurner C￿lIt iThJusty. CARC is aulhorised (liGensed> by the FCA as an organisation proiryding d&bt advice rTree(Ss arKI cornplie8 Wrth their rules and r8gul8lions. CARC Is c8legiJrised by the FCA as a 'limiteé scope. consumer creilil, [￿t for profrt firm,. Oijr relatlonship wth Ihe FCA is managed centrally at Nalional Cilizens Advice on behalf of the organisalion although the National Cilizens Advice, as an indivic ual charity. is noi licensed to promde debl adwice. The Charity al80 CO￿pera18$ and liaises wilh a number of olher advisory s6r¢ie8S, k)￿1 charilies and the local County ar.d DiStr￿t CDunciFs on behalf of clienis, Staff Remuneration Pol Icy The Trus1￿8 considef tPEe Board arÈd th8 S8niJr Leadership Team ar8 the key ma nagetnerbt personrEI ol the Charity in charge of directing and contro Iling. running and opgraling the Charity on a day-lo. day basis. All TrLJStees give Iheir lim8 Ireely ancF nD Trusleg receives any rernuneralion In the year. Det8118 of Trustees expenses 8re disclosed in note 7 of the a¢count%. The pay of lh& &ntir8 slaff team is rgW8wed annually. The Trustegs a￿ able to beThChMa￿ this Èyaifisl pay levels in Dther local Citiz8ns Advice and olhgr volunlary sedor organlsations of 8 51mi18r size. Major Risks The Titjslees have v40rkec& on a Risk l%tsn8gemeE)t Str8tegy and a Th)min8ted Iruthe ryth the Chief Off icor reg ularly r￿n110% the Risk Regbster. Thè financia I sectlon or th& Risk Register is discussed and rei4wd by Ihg Finance Panel Hnd Ihe Board 89rees the Overall Risk Register. The Twstegs r&cognise that any major risk$ to which the Charity ES exposed need to Je reviev*ed 8nd poli¢FeS. procedures and syste ms Put Sn place lo mitigate those nsks. Rural Cambs Citlze*s Ad¥iGE Burea u Ltd REPORT OF THE DIRECTORS AND TRLtSTEES F¢isk ?rea$ fflonrtoretj ir? the Risk Register include. Govem8nce Internal Ri8k$ Govemance External Risks Financ4è1 Rlsks Compliance Risk Premi88s Risks Any interrupllon to thè service 15 rnanaged by developing arKI implementing a successful busin8ss cofbtinuily plan that Involves, W0￿￿n9 With Nstion81 CFtizens Adwce. ?taff and volunteers and the Charity"s partners and stakehokaers. The Fina nce Par￿1. working ahjngslde the Buslness o￿e￿)prnent Working Group, Tegularly reviev*F the finatkcial risk lo the business which may resull In arky polenlial loss of sTr9nifica nl lutKlin9. Obj8ctives and AGtlvltios Charltsblè Objècts - ArtScl•g tsf Asstseiatior The Charily's obj8cls are to Pfomote any charktab e PUfPOS& for Ihe public benefil by the advancemenl of education. the prolecliDn and pr￿r￿atIon of heallh arKI the reJiEf of povorty. sickness an41 dislfess. in particul,Ir, bul withoul limitation. fof thB benefit ol the cofflmunty in rural Cambridgeshiro surrounding arBas. Primary Focus To secure resilierbt Se￿ICe8, across a range of ch,Innels, vthich provile the Infomialion, a(Ivice ar7d Support weded by loc41 [oopl&, Misgion Stat4mont WÈ Ére Ihè people's champitsn, a charity vdorking f.)rth8 whole ol our SOCFely, whoever you a￿, whaiever yovr problem. Our 8dviTr is ree. irKlependent, confKlential and ifflparlial. Wo valw diversity, promte equalrty ard challenge dI￿rirnIn3tlQn. The Charity's Vision Our vision is to bè Ihè advicè ddiverer arKI #trategic partner of tholce in rurdl Carnbrrdgeshir8. providing a high qualily and Suslainable Se￿l¢e to people who need advi￿ in thg rTK>Ft glfiriefit, aKessible way and c-e8liftg £n effectkve partnBrship ￿th other 5takehDlders. Adifjc9 44ill bg prov4ded in a nurnber of ways Snc1uiJlng dlgita I thÈdia. tèlephonB, Yace- tts-face, and inforrnation leallets. 11 VIFII Irbcl￿ttfj ger gralist advice. speclallsl advice and, in some instances. casew¢rk. All oyr o¢vi¢¢ 7¢rVi￿5 provid Gd by our tully trained a n¢J dediGaled volunteers, siatf and specitlist casewcFrker5 who mBet t Aijvice Quality Sland8rd (AQS). or by an apprtived partner Org￿lSation 4Yith th8 r81evant Spgcialist kmwledge and experience. Ru r81 Carvbbs Ci¢izeTrs Advi￿ Bureau Ltd REPORT OF THE DIRECTOR5 AND TRUSTEES CARC has (x)trtinued to c*￿1[]P the Digitgl CDnt3et CÈntre {DCC), which Is the heart of Iho business, by gr94Ying its offor and r¢aGh ¥llTrwing gr¢at¢r &cGess to ¢ARC's se￿[c£S. CARC'S aim lo contirLue t2 develop a hub and swke sérvitè model around Ihe suctsssful DCC, 10 ensur£.. we orè bèyi p￿ted 10 rneei cliènt's rbeeds. and allow us to offer both lac&t(Fface. arKI telephone appoinirnents ensuring the rThist apptopfiate channel for the client is provided. Our local Advicelins, a free phone setvice, is Dpen Monday - Friday 9.30arn - 3.30pm. sijpported by our olher offices, rènmjtè Staff provldino follow4n advlce appointments (face-lo-face or telephon&} lo clients with complex iBSLies. Th@ Boartl corFtinues to revievi lh8 futijre strsttgy olthè Charity. Financial budg8ting is in place *ith th8 prodLttion of quarterty managerrbEnt acc(Junts and r￿)nIh￿r review meetings enabliny Ihe Board to mortitor and manage its tysources and fund balar￿es, Id&ntifying Ihg continuing n88d for geTr8ral furKls to finance thB d8y to dsy running of th& Charity and of bE)iTh3 abl8 lo furKI important pro5ect& Ihal reSpo￿j to changino Tre&ds. To oblalrting the necessary fLJnJlng to pmvhle th& addltional seNices. ApplicAtioDs lo be mado to vari?us local an¢ nalional provi¢Jors of Gornrnunity f inance. Advertisements 10 bè placed In the local press for advisory staff bolh as paid employees and volunteers, indijction and trainirKJ being provided in lh8 event Ihat necessary knowledge arKI 6kill$ ¥￿e not pre-existing. Pu blic Benefit Rfrquired The Truslees have pamj due regard to Charity Cornmission's gui(18nce on publ beneffit in d6ciding th8 aclivitl83 under:8ken by the local Cilizens Advice during the year. The Trustees are satisried th8t i ie infomiatlopi provide4J in the report and accounts meels the public benefll repi)rling requirernorbts. The princypal 8clivbty ol the Charlty rei n8ins th8 provision of fr88, confidential. l￿lepen(1ent 2nd impath.al informalion and advic8 for local residents. This ig provided through the DCC and kjcal offices arKI communty locations, e.g. Libraries across njral ca[nbrid9￿hire. Irb addEtFon to generallst adviG8. the follDwing Speciall￿ adviyory ser4r1￿5 8 provi(1gJ.' D9bt Advicelcasowotk by Instil uEe of Money Advice I IPM) qualrfied advFsors Financial Capability and Incorn* Maximisatlon Energy Advice Energy c3s8v￿rk B&nefil Adv5 Employment Advice Housing Advice. Rural Cambs Citiien5 Advlce Bureau Ltd REPORT OF THE DIRECTORS AND TRUSTEES Contrlbutlon of Voluntegr• The Chatity ielies on volunteens to achieve its ai rns and obj￿I1VeS and kn 4YOTk undgr thg supetyisioTr of its paKI staff . Volunteers ale In¥￿1Ved in the provision of advice, fundraising, rnarketlno. finatbce, govemance. IT ￿IPFK)rt anct adminiStf8tion. Our volunte&[ pool of 35 volunteers, lficluding the trustees. conltibuted approximately 11.960 {ONS Eamingg ASHE} houryb of *x>rk10 the hxal community Ihtough the Charily during the year. We eslimale the valu8 01 this help to ￿ 8pproximat&ly £234,348 (ONS Earnings ASHE) in rfjsppct of Ihe currenl yoar. The Irustees and senior maThag8rneni te8rn woule like to Ihank All Ihe voJunt8ers who hav& sUpp)rt￿l CARC and during the year hAVè lakan DPPOrtunities i() acknowledge the COfitributioTh by our VDlunte&rs. Achifrvenwnts and P•rformance 2023124 has bèèn a successful year for CARC and are proud of our echieverneTrts. Th& hard 4voth 8n(F dedication off QJr stsff arKa volunteers has enablg us to tt&liv8r a high qu81ity advic& servlce lo local residents. Our scope tovers tho full range of Cittzens Advicci subiecl areas indudlrbg beTh81its. d&bt. housing, employment, consumer. family. irninigratlon (OISC 1). health and ed uca￿.0￿. Kgy 8UWQs5eslhlghl￿hts from the year for CARC.. Supported 6,876 clients with 48,170 issv8*. Supported clients to achieve over £3.6m in income g81n5 tt> r¢invpst inlo the local 8COtK>my. Debts wrÈtt8n t)ff £412,290. Grants and dired Client emergeney $uppori £131,395. 23.2S4 users of CARC'S website. Continued expansion of faGtrt()-face $8VIiCes at a nUM￿r of locatton8 aeross tural Cambridgeshire, inclucling a drop in service ire rnany of our rnark9t lown8. Succèssful funding applFcatK?n to St Ives Town CouThcil to ccwrner￿ a drop rn servlce in 2024-25. Expansion of telephone advicè 3ppoiTrlffleiils. Funding from C8mbndgeshire Counly Couicil foi delivery of the IncorThe Msxitnisation projeci working in partnershrii with C?mbrKlge and Distri Cilizens Advi￿. Expansrtin of thg Ely Foodbank prtsjeGt, imrxoving ac¢Bssibilty lo res4dents tn risis Ihfough funding Tru5sell TrusL 1Q Rutal Ca rrtbs Cit i2ÈttS Advl ce Bur&3u Ltd REPORT OF THE DIRECTORS AND TRUSTEES FuThJiNJ through Ch8nge, Groyi. Live projecl, h85 enabled CARC to increase Ihe support to their sertyice uses. Again ¥￿[ki￿9 in partnèrship with Carnbn¢Jg& and Distrkct crtizens Advi&9. Over achievem8nt ol EtEergy Outroath Pfoj&ct arKI Energy Advice Project largets. onsuring conliny?tiorh pf fundiJg frorn Nalion?l ¢itizen¥ Advice ?nd inueaslng Dur firtancial re811ients_ The trustees approved add itioD21 investment in paKI staff lo supwrt lh9 se￿iCe itbcludin9 implgment3tlCin of the National LiviTrg Wa98. Expa nsK)n ol CARC S18ff Benefrts Package. Rural Cambs Clt12ens Adv+re Bureau Ltd REPQRT OF TrIE OIRECTORS AND TRUSTEE S Our impact in 2023-24 Provided thr￿jgh free, confidential and im,.)Al￿8l a(Ivice We helped 6.676* people I'otal Actlvltles: 23.767* I￿<4 to tacv. by pPw_Ii' rM..I 'ropri4sdint5 tslal rFWTrtw olLffl.'qW 11.363 8,9TI PLYb)d AND 23.2S4 people visiied oui Website for h•lp Iveb l Texl 310 Top 5 issuès Beftefrts & tax £re£lits With 48,170 issues Flnancial seE￿(e5 & capablllty Debr Beneftts & Vnlversal CreL11t Utilities & comrntjnicatlon Some of the differences this made £131.395 82•/0 ,In Cardrtt4iJm4TrsrL"r•d 70 85% rl 5 f&¥J fpKtr w£thm ItyAr￿ ￿C* 12 Rural Cambs Cillzen5 A(fvice Bureau Ltd REPORT OF THE DIRECTORS ANO TRUSTEES Complxlnts CARC reteiyed 8 complaints during 2923124. a small ￿T¢enI89e of Ihe lolal of fj,676 clients CARC supwrtegj. All complain-.8 were dÈ8lt ￿lIh and resolved in a limely professional manner. complying wilh thE fomsl compl2inis prDc&Jur& set oul in the Citizeb)s Advice rnernb8rship slandatds. Strat•glG Priorilla$ Introduetlon CARC ha8 rnany calls Dn ils lirniled ￿SourCes. airn will always b9 to ptÈorilise 1DltialJ'￿S and prograrnmes th8t enh8nce our sep¢ices lo clients V4ith the minimum of ¢i¥FupliOTh ￿ èfbabh& the desired 04JtGom&s lo be achiev8d. Sustalnabifily and Funding Realistically. Mre have Io 3sgume Iha,, tradilional Core Fundirbg w411 continue to be g slruggle and Ihus we fnust sustain oJr strong relatiorbships v4ith Our Èxisiiftg Public Sector Furhlers. In aédition. we will try lo develop wider SUPF)Ort from non-trad¥liDnal sources and Contin￿ to curtkvate olher pmiect and ser¢ice CDntrod-basgd fu￿JaNj opportunili'8s where we have the capsbil ily 8ncS coThfk1ence lo cleliver. National Cltizèns Advlce 'Th+ Futur4 - Stralegie Th•mÈs' Citizens Advicè Rural Carnbs. alllKtrJgh an independent locaE charily aligns ilse dosely with and fully supports Ihe prir ciples of Ihe National Ciliz8ns Advice 'Future of Adiice. slralegy. Ful ly supporting anc embraciThg the four tocus area5. which we will embed inlo our organisation over the iext three years: l) Advic• - Prolecl arKI, where pjsslble. Increas6 the supply of 1-1 adwce provision lo enable rrnre clients to aGces$ advice. Lncrease the effeGtiveness and eff4ciency ol advkGe giving i)rocesses kn erkable advisers 10 SUPPDrt more clients. whilsl still providing a qJalily 58r4fiGe_ Make our advice fit for fulure by undorstanding. definirtg and devèloping our plac6 in the widèr advice ecosystem. 2) AdvoG4¢y- Tesl idea that a stron9er fee¢Jback loop bet4veen advice arld advor.acy will achieve creater iinpact for our clienls. Further poBitlon ouiselves as thg leading organ saiion lor brsnging front-line Ins￿ hls into wllcy making. 3) Incluslva Access- Improvg tl.e acc8ssibility of our seThilce for marginalised cllents. lrnprove the overall cli8it experien￿ for clients of co1our. I ncrease Ihe voice of Glients in 011 our ti) improve our ability to meet their rteeds. 4) OrganlsatSonal Health (8ySt•in.wlde) - Improve the experience of colleagues in priority aspects oi the gtllpk)yee lifecycle, increa sing Colleague attf8etton. 58tlsfactiork and rete ition. Build our un¢Jersl8ndirLg of syslern-wwle Iinatbcials and our strale9iC finance and funding oPt￿n$, prioriti5ing our sht)rt and k]ngEr-term sustainabilily rdiyi*i8¥. Work cobl8bor8tlvely across Ihe s&rvicè 10 bui Id common puttKFsfj around our key opportunities and thallenges and wotk tDg8lher t.i address Ihem, progressively de￿m71Th1n9 how to evolve our system - aThd our strategic pathersh4P8 - and for Our clients_ FTrcuS on strengtheniTE our or9anisation foundatlQns in th& nation81 organisalion.. building Iho key rapabilifiès. prccesses, sysletn3 and bettavk)rs rbeede(J to support lh8 effective performance of Citizens Advice. 13 Rural Camb5 titizet7S Advl=e Bureau Ltd REPORT OF THE DIRECTORS AND TRUSTEES Suptsprtino arKI aiding Ihe Natronal or95 rn4sat￿n t(1 £thieve tfs visron for 2024125: Our serwice wpll bo J(>in@d up We'll help you find a way for¥vard. Mthat&ver your problwn You'll gèE the level of 5UPPOrt you need You krK>W that 4Ye'fi speak up for These ft)ur stratbd5 ffl with wtjai we slAve to achie'1& ltscally as an o￿an1$ation end on a nation81 scale. Notional Cltlzèns Advim Business Plan for 20-.M125 -'Tran$formlng Together. This plan develops and implemgnt5 Ihg Slrategl. themes. hlerbtrfwno impaci aroa9 under each fftission devèlopin) a service wlde approach to innDvab'on aficl experirnenlats'Jn. The three fflissions foeu3 on tho opportunlties ID make the biggest ¢Jilferences for our clients-. 1. Providtr advlco fit for th• luture - Be IhEre br people when they need us in the ways Ihal help rnake the b￿ge$l impact. 2. Clos& the gap- End the dispanli&8 in acct:s8 aTKI expgrience for marglnalised people. 3. Tak@ early actlon - Prevent rnore people from reaching crisis by addressing problern¥ earFier. CARC PriorStl&s for 2024- CARC'S priorities aPign Vthlilh Ihose of Nalional CiEpzens Aclvice. Our prrmary focus lor the nexf 2 years is to Secu￿ resilient se￿7c8s aeross a range ol channels, whpGh provide the Inlomation. advice 8nd support n8edÉ d by local people through a focus in the aieas of financial. partners and s8pwlce acces￿? follows", Financial Explor& new a￿1 altcm8tive funding beyond 2024125 through strategic and collabDf8tive eTrgagernerFt viith CambrFdgè%hire County Council their anti- vety &Erategy. Buildlng 9ffective strategic 0￿ratIonal oartn&rships and 8llianees to Aècure sustainablp 5ervrces thro ugh our Business Development Working Group. Defend existing key fupid4ng by oroviing wO￿l￿g relationships. Develop a b8lanced budget k)r 2024125 to rYFaintsin cvrrenl reserve18vels. Onwing Slafl and voluntepr training ancf (k.vekJpment. Continued development and Expansion of L78 hrgh performing DCC capacily by recruitment 8nd training of staff volun lfjers 2nd by uh'lisin9 IT to irnprovg service delivery and stÈff SUPFKJrt. 14 Rural Cambs Citltefis AdvlmiatM?n, £dvice and options too clients. I mplementing a consistenk SPF rosch and messagg atMJut financial suptKtrrt to lients. Remaining responsive, open 8iid adaptpve to client needs. vancing equity. d iversily an.J inclusivity in the Ser¥Ic￿ that we provid& to IoGal communities, Flnanolal R8vi8w FtnanGlal P051tlon I ncomg d utiry the year w8s £923.036 {2022123 £690,862). of IhI5 £571.308 (2022123 £384.OB3) reLgted to r&strictlKI projoct aci4Vities. A surplus was madè for the ye?r Df £".8.244 (2022123 £1.3511_ AF ¥t 31$1 M&reh 2024, lotal resgrves wgre L221.95S (202W23 £ t83.71 Y I. Rural Carnbs CStliens AdvE:e BureaLt Lt REPORT OF THE DIRECTORS AND TRUSTEES Restrrvfys Policy aryd Reser￿ LeYBls Held The Trusle85 Res¢tve5 wlÈcy rs Lo aim to hold unB8tncted rÈ*ms eouiv4 lent to the highei of.. The Charities opeTOting lease Gommilments and contingent liabilities. which arruini to th& redund&nGy C(JSt5. wgre rhe Charity 10 drJ8e. Two Énd a h31* rtK)nths of rKJmial Opèratin& expend tture. The Board reviov4E thE financial position ol tho CPai4ly at Boa rd rneetlng to &nsure IE Gan operale effe¢tivety Mlhiri Ihe12vel OT reser¥es currently hekl. The Charity's oper£ting leasa commrtmonts and contingent liabilities as al 21* March 2024 equate ￿ £93,164. Two and a half n ￿nthS o* budoeted operatior￿1 è,xpendituro for 2024125 equales to £184,477. As at 31st March ￿24 Ihe lolal urTrre8tricled reserves herd arnounied lo £221.955. rhe charity 15 Iherefore currgTrtly èxceeding rts reD4Jer¢e policy10￿1&. Given the Charity's exposure ts map)y single year funding aEJreem&nts, the Irusie&8 like to mainlain as robust 8 (esen¢es level of furKllng a3 Ixjssible, witlM)ut irnpacting sep￿ICe provision. Princlpal Sources of Funding The Chanty's principal 80urces ol funclFng inelud8 cambridgeshi￿ County Council, tho Distri￿ Councils of Fènland arKI Hunlingdonsliire arKI Naiional Ciiizens Advice n￿OI1'aled contracts during 2023124. The Trustees exletThl their gratitLKle to Carnt>rldg&shir& County Cour￿￿1. Fenland 'slticl Council. Hunlingdonshire Disln'ci Council, Chattgrls Town Council. St Ives Town Council, Sl Ne￿￿ Town Council, W isbech Town Councll. Whiltlesey Town Council, Natron81 Citizens Advice and the Town aid Parish CounGils who continue to support th8 core D￿ra￿n5 Capacity of the Gharlly In add ilion, pro1￿t spocifi Funding was rocglved from CHS Group end CambTrdoe5hire Acre. Robert H811 Cha rily and The Hud50n FourKlatiDn, A$da Ihrou[h TrussÈJl Trusl, Investm•nt Policy CARC has regisierod wilh the CAF Charily Deposrt playom. whiGh allows access to numerous investmènt accounts with options for fi)'ed 18tm or fi￿1 intere8t dgPOgPts for lerms ol belween thrge months lo five ygars. -,ignificant Investments h8ve been madf tPTrrouyh rh& plaifottn during 2023124. whith has inwased the amount of bank interfjst received. Sutplus short-term wotking cash is held in 3 bank detK)5it account. 16 Ru r81 Cam b5 Citizens Advice Burèau Ltd ststo mont of Trust8vd' R8s nsibllitfes Small tompaY>y provlglL)ThS This rerport has been prepared in ac￿r￿anCe with thg sp8cFal prDvi5iDns of Part 15 of the Companies Act 2tK)6 rgkaling Èo styall chatitable (X)tnp8nlF￿. Thè tlustets of which the char41able compan￿5 audilors ar8 unE.W8re. They have taken all th& step5 that t￿Y oughl tv have taken as trustses in order to rnake themselves aware of aThy relevant oudil information to establish Ihat the tharitsble companls avditors S￿ aware of thai infomaiK)n. Approved by o¢dÈt of Ihè Mard of tru{t￿$ on and Si9n&l on its behalt tsJ4- Mr N MGKittrlc% 5r of thw Board of Truste•s 17 Rural Carnbs Cltlzen5 Advi4e Bureau Ltd STATEhlENT OF FINANCIAL ACTIVITIES (INCORPORATING THE INCOME AJID EXPENDITURE ACCOUNn FOR THE YEAR ENDED 31 MARCH 2024 Unr•8tritttèd Funds Rostrict FuThds Total 2024 T<>lal 202¥ Incorn Oon&liorffj, Grants ar*J Legaci&s Charitable ActiV41ies Invesln18ni Income 343.274 571,30S 914,562 689,283 705 7.749 705 7.749 1.166 413 Total Incofft• 351,728 57t.308 925.03g 690,862 ExpgThditure Charitabl8 actlviii*& 309.965 574,627 884.792 e89,61 Net Incomg for th• year 41.763 {3, 519) 38.244 1.251 F￿ndS brc>Ltghl forward 183,711 183.711 182.460 Fr*nsf•i bthe•n funds 13.519) 3,519 Funds carripd forward 221,955 221,955 183,T11 Tho Statèrmht ￿financIal actlvlt4•8 iTh¢ludo9 al I gains and losses reCogn5￿d in the y•ar. All Incomo and exppnditurg dorlye tr¢rn rotrtinu ing actiYi¢ipB. The not8s on pages 21 lo 36 fom pg* ol ￿eSe Staiempnls Rvral Cafftbs C itizerts Advld 297.783 232,057 Ca$h and cash oqu ivalDnts at tho ond èfthe reportirtg perSod 3143,298 297,763 The note$ on poges 21 to 36 part ol Ihese finan(xal statetrhsnt¥ 2D Rural Cambs C1¢6zen5 Advlce Bureau Ltd NOTES TO THE I-"INANCIAL STATENENTS FOR THE YEAR ENDED 31ST MARGH 2024 Accounti ng Pol(c•os The principal accouAtiny rMJ1icies 8dopTrted, judgements aNI key sourGes of estirnation ntèrtalfity In the prèparaiiC&n of Ihe fiiiancial statements are as follows: General Infomatlon and basi S of preparation Rural Cambs Cl￿19￿9 Advicg B ureau Ltd is a Regist8re, Ihe income ieEatg(1 gxpenc5iture are repK)rted grogs In Ihe StatèrrbEnl of Fitkancial Activtlifrs. ExpondituTe Expenditure f8(x)gnis9d once there a18gal or Constructive oblig3tÈon to make a p8ymenl to 8 thi¥d party, it is prvbablB Ihal Settlement wlll be ￿QUired arKI the amount ol the obllg8tion can bp rni'.asurgd reliably. All expenditufe is accounted for on an accwals basis and hai been c1888ified under headings Ihal aggregate all costs related to Ihe cale£iory. Where cosls cannot be dlreciiy altribuled lo partFcular h&attin9s IhEJy have èg&n allocated to project3 on a basis consisteni with the usè Df ￿SOUTh5. d) Depreciatlon All assets are c8pitslised at th&ir hi¥lori&?I when purchasgj, Deprocialic>n ig pfovhJÈd oll 911 langible fixed assets al rates calculated to wrile off Ihe cosl on a str8igh14ine basps ov8r thèir expacted usgfLJI economic lives as follow5= Fixtures. Pilting8 & EqJFPrn8nt - ovor 4 yèars Computèr Equipmenl - over 3 year5 Assets are reviewed for any indiGat*)ns of impaimient al each B¥lan¢o Shoet dale. Intang ibl8 Incom• No income is iecognised for the servIc￿ D, volunteers in these acrAJunts, except in Ihe diabgue in the 'significant acl)ievemenis' within Ihe Trvslees report. Funds held by the Charity The Charivs ￿$11￿cted funds relatè 10 8pettFfic projects. separalePy ffur￿ed. R￿st￿[0[4s arise when specified by the graril issuing bo¢Jy or donor. EKpendituro NthiGh mgels lh￿e crileri8 18 charged to Ihe fund, togelher with a fair allocatwjn of thg costs of over811 dkreciiun 3 nd administration of the Chaiily. Where Ihe donor dofjs nol sp9cify a particular fuThJ, donations 2rè included in un restricted funds which are used ifp aeeortS8nce wth th& charitable objects at Ihe drscretioTh of the Board of TTustees. Design8iecE fuThd3 comprise unrestricted fur)ds that havè bèÈn set asid8 by the Irnsiees for partiCLJ1ar purpos8S. Th9 aiffl and use of each fund Is sd out in he llcbtgs lo the financial slat@ments. 22 Ru ral Cam b5 CItIiEns Advlce Bureau Ltd NOTES TO THE FINANCIAL STATENENTS FOR THE YEAR ENDED 315r MARCH 2024 g) Penslons The charities aulo-gnrolrTb8nt deltg was 1 April 2018 and frorn Ihal date the Charity has set up a defin8(I ccntribution pen3iDn Stheme operaied by NEST for the slaff. h) D•btors Trade and other debtors are re￿)gnISed at the sett&ernent arnount due aftèr any trade discount offered. Pr(￿payMentS ar& valued at the amount pre￿aId net of any trade discounts due. AccwBd incorrke 8nd 18x recoverÉbl& Is inclLKl8d at the best e51imale ot t1￿ Srnounts recelvable at the Balance Sheet date. i} Cash at bank and In hand Cash is represenled by cash in hand and deposits hèld wlth flnanci81 institutions repayable withoul penalty, net of bank overdraft5 which a￿ shown within tN)rrth4￿ng& in currenl liaLTrilttie8. Cr•ditors Crediiors are recognised whero the Cha rity has a pres8nt obli98tion resulting fro(n a pasl event that will probably re8uIt in the Iransler ol funds tD a Ihi Party and Ihe arnount Oue to SE Ille the obligatlon can b& m&asured or estimated reli8bly. Credltors ai e normaSly recognised at their seltlement amoLFnt afier allowiThg lor any Irade discounts dua, k) Finanti#l Instrum•nts Charity only has financia l < Issels and lin8ncial liabilities of a kind that qualify as basi¢ financÈ81 inslruinents. Basic financial instrum8nt3 are inilially rocogny8Bd 3t Irans8ction valuÉ Arbd subsgqusntly Th03SUl8c5 al théir Bettl8rnent value. i) Operating leases RÈrtials wyablè uNler 0￿ratir,9193￿es aro charyed agapnst incorne on a SEralghl line basis Over th8 lease lerm. rn> Taxatlon The company is considered to ti8SS t￿ test $9t out in Paraytsph 1 SehÈdule 6 of the FinaP}￿ Act 2010 aTrd -.h&relore it mg8tS Ihe dèfinifion of a cha ritabl& company for UK corporation purwses_ Accordingly. the company is otèntially exempt frorn taxation in respeei of iEIC4Jrne or capital gains rpceived within c*wJoti8S CDveted by C )2 pter g Part 11 of th9 CDrporatwJn Tax Act 2010 or S¢ct40Th 256 01 the Taxgtion of Chargeabl¢ G£ins 1992. to Ihg exlent Ihal such Inmme or gains are applieil 8xdusively to ch8Atsble purpos&&. 23 Rural Cambs Cltlzen5 Adv4ce Bureau Ltd NOTES TO THE FINANCIAL STATEMENTS FOR TtrIE YEAR ENDEL) 31ST MARCH 2024 Status The Chatrty ha s no Sha￿ capital bBing a Comp£ny Limited by Guar$n￿• afKI is a Regist£ted Charity. Each m8fflbgr in tke event of 8 wrnding up guaranle&s lo contrpbute a sum noE exceeding £1. There are current fourteen m&rnbers (2023: sgvent9en membeis). one individual has COThlff&l of Ihe Chanb,. 24 Rural Cambs Cit izens AdvSce Bureau Ltd NOTES TO THE I-INANCIAL STATEMENTS FOR THE YEAR EIIDED 315T MARCH 2024 J. Donations. Grants and LegaGSos unrw4¢rl￿? R09¢rf¢1 2024T0￿1 24)22 Donations 4.735 4.735 11.139 Réstrfttsd Grant Incomo A(lYw- M8PS . 71,762 71.782 100.316 Cilizeny Ad¥u- Yorksh￿£ PAJlkYITro s￿1￿ Cl￿Z?￿S A(lYi¢4- UniY8rsBI SLPPFXJrt C￿L￿.￿geS￿1re C(WJnty Counc4- Income Max cAm￿.¢9?￿lTe c￿￿ty CoutW 3 J8.935 39.714 30.714 Flobwt HBiI S HLKlson Foun68liD 12,Q 33B.5J9 1Z.tKK) 11.91fj 678.141 Totsl Income for Don8ttons, Grant# and Lega¢l¢s 343,274 571,3Q8 914.582 .283 Restrlcted Grant Income: Grdnt figures inclu(le grant irKome r6GeFved for clients of £2,180. 25 Rurjl Cambs Citizens Advlce Bureau Ltd NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED JI&T MARCH 2024 3. Donatlons and L&yacio8 - contln uod Donstions w8re received from our Clionts. stret￿"1￿ Wl, HartFord Wl, Werrington loca I hisiofy O￿Lj￿. COPE Fornm. WEyberh Tomm Council, Abbotsjey Pa rish Council atKI Holy¥vell cum Need in9worlh Parish Council. In 2023, £384.037 01 lh8 total donatrons: grarFt and legscies incomg was reStri￿ed and the rornaindw t)f £305.246 was tsnrestricted. 4. In¢off* fvorn C harptsble Activttivg Unr•slrl¢tNd Restrlrt•d 2024 Total 2023 Othe 705 705 T05 705 1,166 In 2023 all th& incorTh8 from ch8ftlable activtti8s was unr8StriGled. S. Inv￿trn?nt Irrtcrfn• un￿trIc￿￿ R•strkted 2024 Total 2023 Bank Inlerest 7,749 7,749 413 AIE inv8strnani irkcorn in 2023 relotes lo U￿StrI&￿d Tunds. 26 CL o r rL A 40 L*b ￿ O Illl, ¢ * muj o vb O Ln 4> Rural Cambs Clt12en5 Advl<È tsureau Ltd NOTES TO THE FlhlANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 7. Not Incr*￿tr for thb y•ar Thi3 is staw gFlpr thargiw- DeprÈ¢F8tio Tru%tees EXp￿Se￿ AuUilop& R8mun¢ialion Op8ratlng Leag0 PgyM•nly- 8uildirbug 2024 626 724 4,500 Ihe year three Trusloes {2023 Iwo Trustees) were teimbursed for travo1 ¢XPBnsey. There werp no Trusiee6' remunoraii¢)n or ?Ih8r b8n8filS for thB year èrKled 31 Mareh 2024 nor for thè r ended 31 March 2023. Staff Costs and Nurnb8r8 2024 2023 Wages & Sal?tFes Social Security Costs PensK>n Costs Tolal Emolunents Pakd 568, t48 35,115 10.445 613.708 414.555 31.979 454.383 Th8 key manè98ment personnel of Rural Cambs Cttizenu Advlc$ Bureau Ltd aft Ihe Trust689. Chief Oflicer. Deputy Chi8lOff icerancl Chig1 FFri.In¢ial orriGer. The aggregaie ernploym8nl b8nefi18. includprKJ employ•r'$ nsliofFal in&uranGe and pension corth"buiion$ of th8 key management P8rsonnel o( Ihe h4rity were £124.018 {2023: £117,365). ND 8mployee r￿l￿ad rernvrb&ratlon in ex￿& of£60,CI)O. The average monlhly nvmber of eMpIDyev5 during Ihe year 8ne1ysed by funclron was as foifows: 2024 2023 an&gerner)l and A(Iministr81ion ieTrtable Activities 28 33 19 23 Tangibl8 Flxad Ass•ts FF & Cornput•r Equip Equip Total 2024 Cost As at 1 April 2023 & As al 31 March 2024 5.787 32,417 38.184 D•prnEiation As at 1 Aprll.2023 Ch2rg* ft>r thp year As ai 31 f¥l&rch 2024 5.767 32.417 38,184 5.767 38.1B4 N•1 Valu• As ai 31 Marth 2024 31 ural Camb5 Cltlzen5 Advlce Bureau Ltd NOTES TO THE FINANCIAL STATEMENT5 FOR THE YEAR ENDED 312T MARCH 2024 As ai 31 f¥larch 2023 DBbtorn 2U24 2Q23 Trad& Deblors 11,135 31,991 276 3,237 24,410 226 Qlher Debiors Prèpayft)ent8 27,473 10, Cagh at b￿k WKE ITh hand 2024 2023 Cash ai bank Cash in HatKY 319,108 297.487 276 319.289 11. CT4dltoYs 2024 2Ctr23 T1£￿ cr￿1114￿9 Other Creditors 53,533 2.459 46.501 11.590 4.5TI 46,510 10,580 Schjal Security aThd Olhor Taxos IncLNne in advAnce Te.2SI 12. Unre&trlct•d Fun(as: M￿￿eM&rht In tho y•ar Tran¥5krs Other Balan¢• •1 I April 23 Balanc• at 31 March 24 In¢orTr• ExpèrbdFturo Unl￿1￿￿1￿0 FuThJs 183,711 351.7 (3.5191 221,955 8alanu at I Aprfl 21 Uolvworn Olhy Fund In¢offl• Exppndltur• M￿h23 Unresiirfxe4 Fvr41 1&2.480 3￿.7T9 13D3.629) 1,899) 183.711 Rur81 Cambs Citizens Advitè Buyeau Ltd NOTES TO THE I-INANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 13. Hn¢riclM FLTrftth'. rnove￿ In th• ￿•r Trdnglera 31 I￿)r¢￿ Tr Jprll 23 ExP￿rNI￿r Furt¢le Cthzth* . Ilaps Y￿sh4O Bullding Sw. County CwN'I - I￿( 71.7$1 (71.77TI 15.lQ31 1241.3021 14 ir• County Counr4 .Ch&ty. 23,2Tr1 I2ts.208) 4kn. Ll 173.t55 .181 {173.150) 1602971 15? (und 57t,YJB 1574.827} {ts)yfrom 84Lan¢• ai 31 Ilarclj BekanrA at 1 Wll 22 IncoFN Expondlturo ItW,955) sgJ 12.3701 1131 ClbL8ns Lkner8•1 Supr CJrrt¢Wlr8 County ¢ourKa- Inw M8pyniWion 2,370 58,7CK {$8.6871 Gruw. L CarnkKpJuBshrr# A¢ro - WIEt*th CLLD Cli•nl qrant I4￿￿[$ 20.482 78,13 C2O,710) 181,431 Z28 F[￿b￿nk Proixl¥ 117.611 {118, f Dll 1385.9B21 Cambs Citizens Advice Bureau Ltd hEOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31CT MARCH 2024 13, Restrl¢ted FuThd$: mov•m•n¢ In th• ye¥- Gontlnuod of R trktèd F ¢l¢iHns Advice . Money and P•nslony S•r¥Seg (M&P5} Money advice sgrvic8 works wilh partnèrfs ID rnak8 de31?t ad4￿8 ¢ASter qUic4ter lo a¢cess d to impfove 8tsfbdards 8nd quaiily across Ihe sectcr_ Ci*lz•n4 Advic• - Unlversal Support The Help 10 Cpairn s8pirce 3uppoAs ITr thg eaFly sta9a$ of a Univt(sg1 Credrt Clai From appjicalion through firsi clain. Th8 advisors c4n help clienis for exampl8. lo ev>denc¢ lor their applK31Kbn oi h¥ip them lo prwr& tr*ir fitst Jobcenlre inlervigw. CitlZell8 Adv4c• - Yor%shir• Bulldlng Soci•ty (YBS CARC prowdes a quBlified geTrer61is1 advlser 81 WisbÉch Yorkshirè Buikling Sticlpty *or ¢)Tha day week, to 3UPPDrt customers who haw b￿￿ ilènii*iéd by Y8S AU hawng additional 5UPtM)rt rb88d5. CBrnbrldgoshlre co￿nty Councll- C￿n99 Gro%¥ L:v• {CGL) CGL is a voluntary geclor organisa￿n specpalrsing In bubstancè mi8U56. Ihrough IhFS project CARC tKovides ffa￿ lo lace s4JPPOrt In CGL ofr-us In HuTrtingdon 8fKI Wisbech. working dicectly with Ih&4r ￿lents with any addit￿nal $41PPQrt thai VK are able to provide, whith thrjy iequiie. Cambridpshlrp Cou nty Councll - Incom• MaAirni84tlon Dolwering an incTh maximis81￿)n wNlce lo re￿.denIS in Easi Cambridgeshire. FenP8rKI a rkd HunlIngdor￿h11e W over 18 and not already in 'èceipt ol inGorTre maximisaiion SUPPOtL This inclLKI85' lailorad inc¢)rn& max4misation advice. ifKfLxling supporf ¥Mth bl￿?11 pradical income r[￿XimisaI1On, inclu(fing beriBfit cheths and advising on other OPFX)rtunities fDr Incre85FNJ income 8 rNYor red[￿lrig axpenditure, eilher by makirwJ an 8pplpcalion on cli?nls' b•h81f or providing resoi:rc¢s lor Ih8 ¢lret)t 10 do il Cambrldgeghir• Acre - Wlsbeeh ComM￿nity L•d Lwl O•vel<)pm?nt (CLLD) This PlOlaGI ended half ¥yay throu9h Ihe finan¢io1 year. It pr¢)vided h8lp inits work support lor clienls h￿l￿n9 Ihem to move th8er to a workirbg 8nvir¢)nrn8ni by breaking down some tsl tr barriers thal have preverrted Iherrt froffl sgekirvJ empl¢yment, trainin9 and eduG&tion. Foodbank Projqctg Projec19 with Ihre@ beal foodb2rhks (E￿. Codmanch8stèr. Si Neols ar￿ Wisb8¢h). CARC i¥ 4vurking in partrt¢¥thip ￿th Ihe5B Cambfft¢Y9eshir8 foorlballks io tsckle Ufmjgrlying c8uso¥ of pc>verty by PTO￿￿1￿9 advice, casw*dork a rKI bud9elin9 bLlPPQrt lor p8opk acce￿Ing loodbanks. Our adv&s8rs provi¢Je intsrkSiV8 SJPPOrt al Ix*Sbank lo¢alion3 actoss cambr￿9*5￿1r8 and m8ke a r9914ilfere￿coIo thB liv85 of pecbpJ@ acGessiThJ ToodbEnks WCC48Ssfully reducin9 Ihpir for ft>t>dbart SVPPDrt and developing ¢￿'11B￿r% in Iheir lives, Rural Cambs CitizeTrs Advice Bureau Ltd NOTES TO THE fiNANCIAL STATEMENTS FOR TrIE YEAR ENDED 31ST MARCH 2024 1& Agg•ts By FurKI Unrnstr4thd Ftsnd* 2024 Tong￿¥ F￿￿d Asso DebtorB Cash at Bpnk hatxl Crg0rt0 43,402 319.298 {140,745? 43.402 319.298 {140,745) N&i Nssel 221,955 UnrnatiFcted Fund$ Rtstrleted Fund$ Total Funds 202ts Fix2d Assets Oebiof8 Cash al Bank and in har•d Cre(1ilO 27.873 2D1.T63 (141.9251 27,a73 297, F63 1141,9251 Not AssaiB 183.71 % 15. FO￿ Bal8n¢o SPtr••i E￿nts J po&1 balance sheet evonls materietly oFf¢d,'hos• finBncio1 Stslem8nls. 1& Flnarbnial C￿￿mIlM0rrt8 AI 31 2024 cl￿rity had fului• rnininNn leas8 pa￿8n15 Vntler n￿ar￿lable O￿T8111￿ rea￿9 as lows: 2Q24 2023 Exptry dale: Up to ye¥ Twrt) to ftV4 ye￿5 ¢)wer five voars T,034 6.207 1.341 1,341 35 Rura I Cam bs Cit52ens Advl-e Bureau Ltd NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENOED 31tr MARCH 2024 1V. R*con¢Sllallon ol n•i oxp•ndNur• to n•t flowfrorn oporalln9 livFtiB 2424 2023 Nèl lh• yur (as per statement of finan￿1 8c1ywiti￿j 38,244 1 ,251 Adjuslmontu fvr.- D•r*étsaiion charg•s ¢lTrcrap5¢VDgGr8Hse in D¢btorv* I￿e•s￿l￿O¢￿e8Se> Irb C￿110￿$ (16.529) 11,180Tr 428 64,027 Nal cash us&d in Op&￿Ilr￿g activll 21.$3S lè. Relittd party li￿$8¢￿0￿¥ Thwo W￿re no relalgd pariy transxlTrMS durbrty s"•ar. Rtrral Cambs CitizeTrs Adtrire Bureats Ltd INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF RURAL CAMBS CITkZEIIS ADVICE BUREAU LTD INDEPENDENT AUDITOR'S REPORT TO THE MEMBEF¢S OF RURAL CAMBS CITIZENS ADVICE BUREAU LTD OplnBDn We hav¢ audited Lhe linarKi31 &tat@￿￿t5 ot Rural C4tTtb5 Citlztns Advice 8ur&au Lttl lihe 'charitable companty) ftjr thE year Èndpd 3 l Marth 2Q24 whrch comprise ihe StatÈmEnt of Flfiarttial AGtivities. Baknce Sheot ststeme.ii of Cash Flow5 and notes to the fin8fbCial siatÈmpn15. inclLFding a 5umrnary of Si&nifi(ant atcouThting poaitlÈs. The linancial reportiTr8 framo4¥0Ik thai hag applied ITh their p*paratlOn 15 applicable law Unllèd Kingdom AicounlinB 5tanthids. incI￿￿￿nE Financial F.'eporting 5taniFBrd 102 The Fin47ncioJ Re￿r¢In9 Stoftdord gpplicable in the UK and Rcpuolicol Irelond IVniie# Kingdom Generèlly A(cepled A(tOuntlTrE Praciice}, In Our opinion, thè fihancial statements: gFve a true and fa Irvrew of the state of t￿.2 charitable t£*rnpan*s èffalrs è5 al 31 March 2024 Thd of it& irKoming fesource5 and application of rewurces. including Its income and expenditure, for the year then en41ed,. have bèets ptoperfy prepared in accordance Uniied KlngdDm GeTrer411y Aciepted counting Practice: and have been prepared in accordance wilh tie rtouirernenis of the Companies Act 2QVJS. 835Es for oplnk) We conducted Dur audit ITr accorttance witli Internaliorkai siandards on A4Jditin8 IUKI IISA5 IUKI} and applif abl2 law. 0￿r respc*Thsibi lilies un(leF Lh(trse standards ort furthEr described In ih? Auditor'5 re5POnsibilitie5 forthe aLrdit ol the financial siatemen15 5eciion af our ￿port. Wè are independent DI the ch?ritèble tothpany in .1Ccorda￿e wilh the eth4cal reouiremenls Ihal are rÈPevant to our aqjdit of the linanci81 statenients in the UK irK ludin8 the FRC'S Eihlcal Standlrd, èrnd we have fulfilled our otherÈth ical responsi bilities rrb arcordance with these requ irements. We believe that Lhe audit eVIder￿ we hav" obialned is 5Utficieni and appropriate io provide a basis forour oplnion. Conclusloffls relatlni to going tonctrn In audiling the financlal slaiernents, we have concluded ihat ihe tru5Lee5' 115e of the going concern basis of atwunilng itl the preparèiiafi of the finafjcial 5taierrbent5 15 appropriatè. Bè5ed on the wtsrk wp have performpd, we have nDt identilied arhy materFal uncertalntres rel?t4n8 to events or ronqJiLlons thJt, indiviil ually or tol lectively, may cast SignifiE4 rkt d04Jbt on the eTrt4ty'5 ablllty 10 CQTrtinue ès a going crncein for a period of ai lea51 Iviel¥e mDnihs from when the flikantbal statements Authoti52d tor FS&L￿. Oyr re5PDn5ibilities and the responsibilitlP5 01 the trusiees w4th respect to SOin8 concern are dp5(ribed ITr thé relevant Sect￿0Th5 Df thi5 repDrt. OtPbpr Informatlon The glher infoiniJiiofi tompri5e5 the 4nforMation included lffl IhÈ repDrt other the Fifkanci315IBtemen15 and Qyr audilorf5 rewrt thereon. The LruslÈÈs aTe responsiblè lor the t>lher Informatp)Tr coTrtained within EFkE anrhLkal report. Our opinion on the fin￿(￿al sta￿mentS iJoe5 37 Rutal Cambs Cltiiens Advice B￿r￿U Ltd INDEPENDENT AUDITOR'S REPORT TO TklE TRUSTEES OF RURAL CAMBS CITIZENS ADVICE BUREAU LTD not tover the OtTr￿r rThfoirnatiOfi and, except the eKtent other4Vise eNglicilly 51atpik ITh our report. we do noi eJpre55 any form of assuiarKt wTrElu:iOTh thereorTr, 0￿r rewsbbility t4to read the Iblher FrEfoimaii(èn and, Sn doin8 5Q, CQll5ider wt.Èther ihe other iTrtorfflation. is rTralerially ifbconsistent wlth tPbe finèniial 5tatethèfits or (J￿r knowledBe obtained In IhÈ course of the audil or otherwise appea￿ to be m3leriaily missiatÈd. If ￿ Identify such m?teiial Incon5151eTrEies yr apparent material mi55tatementS, wè are requlTed to dEteTminp whethèr thls tves rise to 6 rnoterial mFSStattrnent ITr Ihe firEancFal stsiemÈnts theffl5elYe5, 11, on IPbe work we have pprfDrmed. concluoe ihat ihere is a materlal mi5Staternent of thi5 DihÈr lfiforniati(WL, we a￿ ￿¢￿IrÉ6 to rewrt that farl. We have ￿￿thin8 to report ID Te8aid. Oplnlons on othei rnatters prtscylbed by the Comp3niesA£t 2tKIS In opinion. based on tFbE work undertaken the coufse olthè audit.. IPbe Inforfflation given in ihe trustees, report, which inrludes IF* direclor< ieport prepared ltsr tompany law putPQse5, tow the finartrclal yeaf lor which the finincièl staternenis a re prepared 15 consssteni with finanual staiements- and the dirertor5' report prbtluded within the trustees, report has been prepored In ￿(or￿a￿tÈ with applicable le8al requlrernents. Matters on whkh we ale requlred to report by excepttnn In the light of the knowledEEb and un4tetsigndin8 of the c haritable cornpafiy aThd11g ?nvifofKTheni obtained In ihe course of the audiL we have not identifii:d mateiial misstatcmen15 in the Iruslees, ieport We have nothing io report ITh respectof following mAtters in re￿ik0ft to whlctt ihe Comparhies Act 20D6 requkres u$ 10 réport to you it. in o￿T opiniDn: aclequaie acc4>uDiin8 reco>rd5 havè not been kept. or rvtums adequate For our aLpdlt have not rocelved from branches r￿L visited by u5; or the financ4al statements are not In agreement Wbth the attounling records and returns: or ertain disck)sures of tru5tee5' remuneratkon specified by law ale fiot Mi￿,. or vde have noi rece4ved all the inf0m￿￿kon and explafiaiiorb5 we require for Duraudr.t,' or Iht tru5tee¢ were not efitiiled to wepare the financial #aternerbts in accord8fice with the small compaTrie5 ieBime and take advèThtsge of the small companies. exempiions In preparI￿g the Irustees, rtFKPrt and from the reqvlremeni Lo piepare a &trale6i( report. ResponslbllFtle5 of trustees As eMplaine¢ mole fully in the trustees, fe5POn5ibilit4e5 sfatèrpwit tht trustee& (who are a15Q th? dire(tgr5 of Ihp ¢h¥ritable compally for tkne purpJ5es p* ￿0￿par1V law} are re5pon5ibl? fgr the prep6r3tion of the financlal statement5 and fui boine sa115fied Lhai thev BIVP a trup and foqr ew, 3fjqJ lor 5urh ithièrhal cofitiol a5 the tru5lee5 deteMiinQ is nocessary io enable the preparatiDn ol linanrièl stalements that are free material rhisstaiement. whether due to fraud or error. In preparing the financial 5tateThent5, Ihe tfUStee5 èfe rÉsponsib1e fora55e55ing ibe charil?ble ability to tort14fftue a5 a 8oin8 concern, distloslw ag appllcablE, m3tteT5 relHEEd tg Rural Cambs Citizen5 Advlce Burèau Ltd INDEPENDENT AUDITOR'5 REPORT TO THE TRUSTEES OF RURAL CAMBS CITIZENS ADVICE BUREAU LTD AOiF¥ roncerTh arnd USirt6 the £OinB CDnterTh b3515 of accountlnÉ LFnle55 thE tTUStoes ￿.1th¢r lTrte￿￿ to liquidBte chaAt¥ble company oi 10 (else operaLlons, or have no weali5tit aiiern3tive bvi todoso, Audltorfs re¥w)n5ibllitles for the audFt of the Ilnantlal ststements Our oblotlive5 awe lo oblain (easofiable as!Lsrance abovt whethEI the fi Mncial stiternents as è whole are free Iroffl rnaiLYial mi5Sl3temenL wttethÈr due io f￿LF￿ or @rrDI, and lo i55ue an aurfltorfs ièPDrt that includos Our opinion. Ileasoftrgble assurance is a hlgh I￿￿1 ¢f a55urance, b￿1 is not 3 gDatahlÈe tFwt an audil conducted i n accordar)tÈ with 15A5 IUK> wlll alway5 detect mateTial miSStJloment whefi IL oxpsts. Mi55-.atemeTrts tan arise from frB4Jd or L&rror and are corb5idered maieiial if, individually oi in IhF a88regate, they couad rea50rbably be experled to influence the econofftic decislons G)f ￿ser% iaken on the basis 01 these linan(ial Sta￿￿entS. Irregulafitiés, In¢lLFding f Ta ud. are I r￿t3￿Ce. ol rbon.cornpliance with laws and re£ulat1O115. We design pioced4JTes in lille wltth our r?5ponsibilitie& ouillned above, lo &etett maiÈrial mlsstatemen¢s in re5peci of Irregularitie5. iicludinE fraud. The extent to which ou r procedure5 a re capable Df detectirbg irregula rlties. jnclL din8 Irèud Is deta iletl below: We iderhtlfy and assess the risks offt￿gerIa'. Misstatement of ihe *lnancFal statements, whether due to fraud or ?rror, èrbd then 4Sesi£n and )erforrn audlt piotedure5 re5pon5trVe lo tI￿Se risks. inclLrOlng obtairbing aLFdit evldence that 15 sulficieni and appropriate io provide a basis for our opinion. In idenlifvinB arKF assessing risks of mèterial misststement in respert of irre£ularitFes, includl fraud and non-compliarKe vlilh law5 and rt8ulations, we considered the lollowrn8.' nèiure of the industry arbd 5ectOf, control erwironmeni and bLFSine55 F*rtormorKe irTrcludin& the key drivers for rtmuneraiioTr' the Charivs OWII aSSÉS5ment of the rlsks that Irregularities rnay occur either as a result ol fraud or error: results ol Our Enquiries of managemeni any matters we idenlified havlng obtained and reviewed the charity 5 dxumeniatkDn ol F>Dli¢pe5 on procedures reF4li ￿ to ioleThtifyin8, evaluat11￿ and complyin8 with laws a nd iegulèÈion5 and whether Lhey were aw3re of èny insiances of non-tDmpliance: detectiw 8nd résponding to Ehe risk5 of fraud and wheihEr they have know edge ol afiy ètlwl. 5U5PECted or alleged rtaud. In common with ?11 audi15 LbThdor1SAs {LIK} we a￿ a150 requirert to porf¢rm 5pecifi¢ procedLpres to respond to the risk of managemeni ovErride. We è150 obiained an under5t?ndinB of the legal and reeulatory framework thai tho Charily oppr3tes in, focusing on piovisiafis of Ihv5e law5 and rg£ufaiFOThS Ihat had 3 direct effèct on thé Ilelermination of materlal amDunt5 aJid di5(lo5ure5 Irb tPbe fin#nc4al stateTrEnts. The key laws and re8ulatior15 we considerÈd in this contexl included UK Cpmpanie5 Act and tax legislat4on. A lurtheT de5Iription of our rosponsibililies For thE 3utlit Df the fFThancial stètèment5 15 IDrèted orb the Fifjanrial Reporting Counttl's wÉbsilE at: https'.l/www.frc.or8.DklaudiLorsrÈsponsibi itie5. This dp5crrpuon forms part of our OLfflitoFs report. 39 Rurat Carnbs Citizens Advlce Bureau Ltd INDEPENDENT AUDITOR'S REPORT TO Tr4E TRusfEES OF RURAL CAM8S CITIZENS ADVICE BUREAU LTD Ilse of aur teptsrt This ieport Is made solely to the chatÈfabEe cornparDIs rp.ernbpr5. <5 a body, in arcorthnce wilh Chapt@1 a of Pail 16 01 Ihè CompaniÈS Atl 2(K]6. Qur aui4it work la5 ljepn undertaken so rhai we rnlghl state to tharitablÈ ¢orhpan¢s those matteTS we are requirp(E 10 stale Co Lhern in an audltorfs reF>Drt aThd for w other purw5e. To f￿lIest Éthnt wrtrtriltèd by law. we do fioL accept tsr aSSLErrbe Ip5PQn5itylity to anyone otPkef thaff ihe charltablo tDmpJNy and Iho than￿￿1&& company's rneffltsÈrs as a bDcty, ltyr our audil work. for ihis feport. or for the oplnlons we have formed. Mr Chri5topherGood FCA Iserbior Ststutory Audrtor For and belalf of 5tepheThson Srnart (East Arbglial Limiied, Staiuiory Auditor 22-26 Kin8 Street King5 Lynn Norfolk PE301P