2023-03-31-accounts

~~Report and financial statements for the year ended 31 March 2023~~

~~Contents~~

Trustees

Adrees Syed

Registered office

82 Russia Lane, London E2 9LU

The objects of the charity as stated in the Memorandum and Articles of Association (24th June 2011) is as follows:

Cathryn Maybin (resigned on 14 December 2022)

Foreword	2
Our Impact and Key Achievements	5
Our Circle of Wellbeing and	6
the Impact We Make
Volunteering	11
Our Programmes	14
Safeguarding	16
Our Funding	17
Purpose and Aim	18
Objectives	18
Financial Review	19
Trustee responsibilities	25
Independent Auditor’s Report	26
Statement of Financial Activities	30
Balance Sheet	31
Statement of Cash Flows	32
Notes to the Financial Statements	33

Cheryl Clark (appointed on 02 November 2022; resigned 20 February 2023)

Fiona Speak (resigned 28 September 2022)

Glyn Kyle MBE – Chair (resigned 31 May 2023)

Julia Casimo

Lucy Bracken (resigned 05 September 2022) Manjit Lall (appointed 29 June 2022)

Marie Jay (resigned 01 September 2022)

Mike Williams (appointed 28 September 2022)

Mimi Kyazze (appointed 28 September 2022)

Sarada Chunduri-Shoesmith (resigned 30 November 2022)

Teresa O’Connor

Zara King – Acting Chair from 01 June 2023

(appointed 06 December 2022)

Consultant to the Board

Aileen Buckton

Company Secretary

Geetha Umaasuthan (from September 2022)

Chief Executive

Andrea Kelmanson (to April 2023) Mary-Ann Foxwell (from April 2023)

Company number 07687015

Charity number

1144535

Independent Auditors

Knox Cropper LLP, 65-68 Leadenhall Street, London EC3A 2AD

Bankers

Unity Trust, Congress House, 23-28 Great Russell Street, London WC1B 2UB

Key management personnel

CEO

Andrea Kelmanson (to April 2023) Mary-Ann Foxwell (from April 2023)

Director of Care and Service Development, Safeguarding Lead Deborah Hayes

Director of Services

Larissa Howells

Director of Finance Geetha Umaasuthan

The Trustees, who are also directors under company law, present their report and financial statements for the year ended 31 March 2023. The Trustees confirm that the financial statements comply with current statutory requirements, the Memorandum and Articles of Association and Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition’.

To promote the following purposes for the benefit of the public and/or older people in and around East London namely: City, Tower Hamlets, Newham, Hackney, Waltham Forest, Havering, Redbridge and Barking and Dagenham

• Advancing education;

– Preventing or relieving sickness, disease or suffering in older people (whether emotional, mental or physical);

• Promoting equality and diversity;

– Assisting older people in need by reason of ill-health, disability, financial hardship, social exclusion or other disadvantages; and

– Such other charitable purposes for the benefit of older people as the trustees may from time to time decide

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023 1

~~Foreword~~

Welcome to Age UK East London’s (AUKEL) annual review and accounts for the year ending 31 March 2023.

It’s my great pleasure to be involved with this report for the first time. I joined AUKEL as Chief Executive in April 2023, and although my tenure doesn’t overlap with the period covered in this annual review, I’m very pleased with the opportunity to share some reflections.

At the time of writing this foreword, I’ve been in the post for three months. During this period, I’ve been fortunate to have spent a significant amount of time out and about with our team, learning about what we do and how we do it and understanding the type and scale of the needs of older people in East London. I’ve also met voluntary and statutory sector partners and funders and, through conversations with them, have been made aware of how we fit into the local ecosystem.

You’ll find details of our delivery and impact in this report. In the meantime, I’ll provide a flavour gleaned from my early days in the role.

Older People: I met with older people enjoying eating, sewing, exercising and playing trivial pursuit with us. I’ve spoken to someone struggling to get the support she needs to leave hospital and someone else unwilling to accept help to clear his hoarded home. I’ve spoken to a woman caring for her husband with dementia who was desperate to be heard and helped and with someone else who was thrilled with the difference our advice had made.

I’ve come to understand that although our centres are lively and activities busy, the shadow of Covid-19 remains for many older people. I’ve heard about people still living in pandemicinduced isolation as the fear of leaving their homes has remained, and the habit of socialising never returned. I know our team want to do more to reach these people and reconnect them with life outside their front doors.

Our services: I’ve visited our Day Centres and our activity classes. I’ve sat in on hospital discharge meetings, visited newly-discharged people in their homes, attended Older People’s Reference Group meetings, heard information and advice calls, talked to a handyperson about the various types of grab and stair-rails on offer, and listened to our advocates discuss cases. I’ve been bowled over both by the scale and variety of what we offer and the kindness and care in how we deliver.

Our team: I’ve spoken to nearly all our employees. Every single one has spoken passionately and with conviction about their work. Almost every colleague has told me the personal story behind their desire to work with older people. Many of these involve caring for their elderly parents or grandparents. As well as being struck by the kindness and commitment of the AUKEL team, I’ve also noticed their extraordinary flexibility. Time and time again, I hear how our people respond as if they are the family of the older person – going the extra mile, saying yes, and making things happen.

Our future: We’re a relatively large and complex organisation – with a reach across East London, which includes areas of extreme deprivation and loneliness where there’s a great need for our services. It’s a challenging time. The cost of living crisis continues to impact the needs of older people and us as an organisation. During 2023-24, we’ll continue to deliver valuable services and, at the same time, work with

older people to develop a new organisational strategy. We expect this to be underpinned by our aims to increase accessibility, improve collaboration, and build partnerships with an explicit focus on the needs of the people who need us the most. I’m very grateful for the opportunity to lead this fantastic organisation and look forward to working with our trustees, staff and older people on the development of this new strategy.

Meanwhile, I want to say thank you and farewell to Andrea Kelmanson, our interim CEO, for most of the period of this annual report and to Glyn Kyle who stepped down in May 2023 after almost nine years as a trustee and a period as chair. I’d like to thank the wider AUKEL trustee board, its senior leadership and staff team for the incredibly warm and supportive introduction and welcome I’ve received into the organisation. I’d also like to take this opportunity to mention two members of our team who sadly passed away during this annual review period. I didn’t know Tracy O’Brien, but I heard many tales of her warmth, efficiency and all-round

exceptional contribution to our services

while working with us. I know her loss was a significant blow to the whole AUKEL community. Furthermore, I was very sad to learn that Cheryl Clark passed away, having been a trustee with us for only a few months. We’re grateful for the contributions of both women, and our thoughts remain with their friends and families.

Finally, I want to thank all our commissioners, funders and the fantastic partners who continue to support and work with us to enable older people in East London to feel part of their community, and to be as happy and independent as can be.

Mary-Ann Foxwell, CEO

2 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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Why we are here

AUKEL celebrates and supports the voice, influence and contribution of older people across East London. We also work to improve the health and wellbeing of all our residents in later life by providing flexible, practical, financial and emotional support in homes, hospitals and in the community.

~~Our operating principles~~

We hold ourselves accountable to our values which have been co-produced by our staff, volunteers, board and the older people that we work alongside.

• 1[We are kind.][We treat all clients with ] kindness, patience, generosity and care. Our practice is trauma informed.

• 2[We are accountable.][We do what ] we say we are going to do. We are reliable and trustworthy.

• 3[We are collaborative. ][We work as ] equal partners with clients. We empower and collaborate with them. We co-produce solutions.

• 4[ We are flexible. ][We adapt according ] to the needs of our clients. We recognise the barriers many older people face and do our best to fit our services around them.

• 5[We are inclusive. ][We deliberately ] work to make our services inclusive and take positive action to remove barriers for people in the community.

Our People

We are committed to supporting local employment and protecting social value so that we reflect the communities we work with.

81% of our staff live locally in East London and together they speak 22 different languages .

Our staff and volunteers are our biggest asset and we prioritise making our workplace a positive environment and supporting wellbeing at all times.

“It is rare that you go to a work place and you are accepted as you are, which is what I have felt being here at Age UK East London. From day one you have all made me feel so welcome and I will always carry that experience with me in life.”

Carol Parkinson,

Tower Hamlets Connect service

Last year we also supported student social workers and have welcomed young people from the Kickstart programme.

“Honestly one of the best placements, you guys made me feel so welcome and treated me like one of your own! I have learnt something from everyone, lessons that will be beneficial to me in my future prospects in social work!” Nabila Mao, Social work student

~~Our impact and key achievements 2022-23~~

24,347 11,304

Tower Hamlets residents were supported by the Tower Hamlets Connect helpline

people supported during 2022-23

We helped to increase the income of older 100% East Londoners by

of older participants in our Friend at Home project reported increasing, or stabilising, how close they were feeling to other people (Oct-Dec 2022)

£3.4 million

3,659

people were helped at home after being in hospital … a 33% ↓ increase compared to last year

£38,400

worth of food vouchers distributed to 512 older Hackney residents

4 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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Money

~~Our Circle of Wellbeing and the impact we make~~

----- Start of picture text -----
Power
Voice and
influence
----- End of picture text -----

----- Start of picture text -----
Money
Reducing
poverty
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----- Start of picture text -----
Wellbeing
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----- Start of picture text -----
Community
Independence
Building and
Choice and
belonging
support
Connection
Equality of access to
services
----- End of picture text -----

Power

The Older Person’s Reference Group (OPRG), is an Age UK East London project that brings together a diverse group of older people to discuss current issues in health and social care, create dialogue with policy makers and resist ageism.

There are groups in Newham, Hackney and Tower Hamlets. Any local resident over 50 is welcome to join their local group to voice their opinions on important issues, hear directly from local services and influence decisions on health and well-being services in their local area.

Last year, the OPRG groups across East London were attended by 958 members . The OPRG groups have taken part in crucial co-production with councils and the NHS to improve services for older people.

“Thanks for having me, I genuinely really enjoyed speaking to everyone and hearing the thoughts across the room!” Hackney Money Hub, London Borough of Hackney

“We’re agents of change, a guide for people to do what’s right.” City & Hackney OPRG member

In 2022-23 we secured £3.4million for older people by making sure they were claiming everything they are entitled to.

In the context of a cost-of-living crisis, it has never been more important to ensure that older people are claiming the money and discounts, reliefs and grants that they are entitled to. The boroughs we work within have the highest rates of pensioner poverty in the country. We respond to this by delivering advice in our centres, in hospitals, and in people’s homes.

On average, our clients’ income increased by £4,842 annually. In total, 1,654 people were supported by our Information & Advice service and over 700 of our clients had their income maximised.

This year, we also provided 1,630 hours of advocacy to older people to enable them to independently challenge and navigate their way through the problems they have been struggling to solve.

In response to the cost of living crisis, this year we began offering energy advice and practical support in people’s homes. Our home energy checks help people across our boroughs to make sure that they are as energy efficient as possible and their bills are as low as possible. In the last year we helped 2,473 people .

‘I am so happy with the support provided by Age UK East London. The advisor was great. He helped me when I was feeling so helpless.’

Advice client

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Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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Last year our colleague Kate was nominated three times for a Barts Health Friends of Allied Health Professional Award. Staff at Barts Health NHS Trust said:

Independence

The goal of our work in hospitals and homes is to increase independence, health and quality of life for the older people of East London.

‘Kate works for Age UK East London and has been an amazing colleague for therapy staff. She goes out on visits to people’s homes who do not have an advocate and sorts out space issues to allow for what is normally frail and vulnerable people to return to their own home with the equipment they need to be able to manage. I can’t count the number of people she has helped and supported. Thank you, thank you, thank you.’

We help older hospital patients get home sooner and stay there longer by preparing their homes for them to return to. We also provide practical and emotional support in their homes for up to six weeks post-hospital discharge. This ensures that potentially vulnerable and isolated older people can focus on rest and recovery. By supporting their safe discharge from hospital we help to relieve pressure on the NHS. Just 5% of people supported by us are readmitted to hospital within 30 days, compared to a national average of 15.5% . Last year we assisted 3,414 patients across East London to return home from hospital sooner.

Last year our handyperson service assisted 1,335 older people across East London. Our team carried out crucial work installing grab rails, key safes and hospital beds, while also addressing potential trip hazards and installing energy saving measures such as draught excluders. This helps older people stay living independently, and safely, at home for as long as possible. As well as supporting independence, the service also helps keep bills down during the cost-of-living crisis.

Connection

98.2% of out Digital Buddies clients have improved their confidence using IT.

Having launched a digital buddy volunteer service in response to the isolation caused by the Covid-19 pandemic, the range of digital inclusion services that we offer have become a crucial resource for older people. By providing both one-to-one support with volunteer digital buddies, and group learning at drop-in sessions, we empower our clients to become more confident using technology and getting online. This helps us combat loneliness and promote independence. Over the year, 250 people were supported 1:1 by a Digital Buddies volunteer and 180 people joined digital skills sessions.

‘I now have the confidence and knowledge, though still basic as it might be, to navigate the web. When I came onto the programme, just the courage to log on without supervision was daunting. Step by step with the help of my Buddy Emily, and your support, my confidence grew. I can now send emails, know how to use apps, know how to download and can access PDFs. But most of all the skills I have acquired have given me the confidence to be able to look for jobs online. As the young ones say, ’it’s been a game changer’. Digital Buddies client

90% of our Befriending clients said they feel closer to other people and more optimistic about the future.

Meanwhile, our East End Friends initiative brings older and younger people together to share company and forge friendships. This helps prevent social isolation and loneliness, which are at the country’s highest levels in our boroughs. This year, we supported 283 partnerships between volunteers and older people, to interact and keep each other company, over the phone and in person.

‘Your service is very important to me; Sophie is a very nice person I have been meeting with her for about four years. She keeps in contact with me every week; I couldn’t ask for more from Age UK East London. I give you a 10 for your service.’

East End Friends participant

8 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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Community

Our community space at Caxton Hall warmly welcomes people aged 50 and above, providing a place where they can connect with others in a friendly and inclusive environment.

It serves as a hub for socialising, learning, and enjoyment, offering a range of activities and services. These include popular digital skills sessions, social lunches, exercise classes, engaging events, day trips, as well as information and advocacy services. By offering these resources, we actively combat isolation and alleviate loneliness among our attendees. At the same time, the centre’s online platform, Caxton Online, has continued to provide uninterrupted access to essential community services with over 500 attendances in our online activities. Over the past year, our events have attracted over 180 people , actively participating and benefiting from the diverse offerings at Caxton Hall.

“I can pop into Caxton whenever I feel like it. I feel at home here and the staff also understand that sometimes for me I need to take a break.”

Social activities participant

Meanwhile, Century Court offers supported housing for 26 residents aged 55 and above. Many have previously been in residential care and may have significant support needs. Our role is to enable them to lead fulfilling lives. Residents can enjoy cooking, baking, exercising, arts and crafts, music workshops, and film and poetry clubs, as well as outings and walks in the local area. Century Court fosters a supportive community where individuals work together towards common goals, building relationships and resilience through empowerment and co-production.

~~Volunteering~~

Our volunteers play a crucial role in supporting the communities we work in.

Without the gift of their time and commitment, we wouldn’t be able to have the impact that we do. As many of our volunteers have told us, this is a mutually beneficial relationship, and the lives of our volunteers are greatly enriched by the experiences and connections they have with our clients. This year, we were proud to be awarded the Investing in Volunteers Accreditation, which shows just how much AUKEL is a great place to volunteer.

Volunteers take part in telephone or in person befriending, our one-to-one digital buddies programme or our digital drop-in sessions at Caxton Hall. They also assist in other ways such as offering advice or helping with office administration. Last year we facilitated over 350 volunteers , who supported over 600 clients . Louie volunteers as a digital buddy. He told us:

‘My client Tony was very enthusiastic and wanted to learn all he could with me, but I felt he was hesitant and slightly sceptical about his ability to understand, learn and follow instruction over the phone/zoom. Every week, we would get into a familiar pattern where he was able to enter zoom meetings via a number of different methods (emails, text message, phone instruction), I also got him to organise and create his own meeting for myself to join – to give him the full circle of information and ability as an organiser. We would practice these methods every

week, which would also expose him to using his email and his confidence grew to a point where he was comfortable using it with his own family and friends.

This pattern continued into other areas of the internet and using google and other sites such as the BBC. We shared a common interest in sports, so I shared all my useful sporting sites and tips on using them for games, dates, tables, results and scorers. I even showed him the stats section which probably interested me more than Tony!

Tony was also able to eventually access the radio sites on his own and have his favourite radio section playing in the background whilst he looked at the sport news. His independence and ability to do things on his own within a couple of months, from where we began, brought huge satisfaction to myself and was an independent ‘buzz’ I cannot get from anything else I do in life, other than volunteering.’

10 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023 11

Corporate Volunteering

Corporate volunteering is a very important arm of our volunteering effort. It not only provides our clients with much-needed support, but also fosters a sense of community that is mutually beneficial for everybody involved. When corporate volunteers work with AUKEL, they become part of a collective effort to make a positive impact on society. Corporate volunteers actively participate in activities that contribute to our cause, such as sponsored bike rides, a ‘techy tea party’ where they share their technological skills with older people, or even cycling lessons to help our clients stay active and independent. Through their diverse skills and resources, corporate volunteers create a supportive network that strengthens both organisations and leaves a lasting impact on the communities we work with.

Satigo hosted a special Chinese New Year event with clients at Caxton Hall. This included a qigong session, and a delicious lunch. Nabil Dar, Director, said:

‘We found our corporate volunteering experience/event to be incredibly rewarding. It was a great opportunity for our team to come together and make a positive impact in our community while also celebrating Chinese New Year. We believe that our event had a positive impact on Age UK clients as it allowed them to participate in a fun and festive event and helped to bring some joy to their lives.

Volunteering has a positive impact on our organisation as it helps to foster a sense of community and social responsibility among our team members. It also brought our team closer together and reinforced our commitment to giving back to our community.’

Volunteer Awards

One of the highlights of the year was undoubtedly our Volunteer Awards celebration. Generously sponsored by Renaissance RE and hosted by the Town Hall Hotel, we said thank you to all our amazing volunteers by hosting a night of glitz, glamour and celebration. Our amazing supporter, Jay Blades MBE, hosted the celebrations with his characteristic style and class. We marked our volunteers’ contributions through four awards.

Our wonderful winners were:

Community Leadership Awards

– Cynthia White

– Dr Angela Hancock – Annadale Ramanoop

The Barry Blandford Award

– Erika S.

– Gary Bennett

– Richard Walburn

The Coronovirus Honour Award – The Bracken Family

The Lifetime Contribution Award – Violet White

‘[Richard Walburn] has demonstrated an incredible level of empathy and care. He has a great bond with our client who always speaks so highly of Rich and the friendship they have built.

We understand that being a befriender can sometimes be a lot for someone emotionally, so we are really grateful for Rich being so communicative with us throughout his journey with our client. We can only hope that we will be able to find more volunteers like Rich for our charity!

Ruby, wellbeing coordinator, Age UK East London

12 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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~~Our Programmes~~

Advice, Information and Advocacy

~~1,778 people supported~~

Offers support with benefits, housing, financial management and more, helping people understand and secure their rights.

Take Home and Settle

~~3,414 people supported~~

Offering practical and emotional support to people who have been in hospital, to help them get home sooner and stay there longer.

Social Groups and Events

~~1,263 attendances 215 people participating~~

Fun social opportunities for the whole community to come together.

East End Friends

~~283 partnerships~~

Matching volunteers with older people living on their own for regular calls or visits at home.

Home Help and Carers Relief

~~114 people supported~~

At-home care, tailored to individual needs, providing respite to carers to have much needed time off while the ‘cared for’ individual is properly supported at home.

Community Centres

~~209 people participating~~

Providing activities, lunch and peer group support in Caxton Hall and Century Court.

Older Persons’ Forums

~~958 members~~

A forum in each of our boroughs, chaired by an elected older person, that give people influence over the health and social care services that they use.

Online Community Centre

~~505 participants~~

Online community hub that connects residents to our online activities and other resources.

City Connections

~~234 participants~~

Integrated service including care navigation, carers support, a memory café, to connect City of London residents and workers to relevant services.

Handyperson

~~1,335 people helped~~

Making adjustments in the home to enable older people to live independently for longer in the place of their choice.

Digital Buddies

~~505 partnerships~~

Connecting people with a digital buddy to improve confidence in using technology and the internet.

Energy Information and Awareness

~~2,473 people helped~~

Carrying out home energy checks, giving advice on energy efficiency and implementing energy saving measures around the home when possible.

LinkAge Plus

~~198 clients~~

Outreach link workers in Tower Hamlets supporting older people to connect to services, activities and resources.

Connector Projects

~~11,034 across boroughs~~

Telephone line for people in Newham to access services and information, as well as a telephone friend.

Welfare Checks

~~124 calls~~

Follow up welfare calls and check-ins for all our residents who were worried about being forgotten as the Covid-19 pandemic wore on. (Caxton, Linkage)

14 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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~~Safeguarding~~

This year we are reporting a reduction of 45% in safeguarding concerns raised compared to the previous year.

Six cases were raised with the relevant local authority through AUKEL staff. These cases were complex. For example, we are increasingly supporting people who have issues with drugs, alcohol or mental health. We believe this may be a result of the continued fallout from the Covid-19 pandemic, with some people being fearful or reluctant to seek help. Their issues then spiraled to the point of crisis, at which point they became known to AUKEL and our services. Colleagues have worked hard in these challenging circumstances and safeguarding remains of paramount importance across our organisation.

Four of the safeguarding concerns related to men and two to women. Issues of concern included self-neglect, hoarding, financial abuse and an act of omission by a care agency. An 83-year-old gentleman was discharged from hospital, but no arrangements were put in place to prompt him to take his essential medication. In another case, an 87-year-old gentleman was experiencing financial and verbal abuse from family members. Four of the safeguarding cases were raised on behalf of Hackney residents, and two on behalf of Waltham Forest residents.

~~Our funding~~

A very big thank you to all our funding partners, who have helped us support older East Londoners over the last year:

• Barts Health NHS Trust Whipps Cross Hospital

• City of London Corporation

• London Borough of Hackney

• London Borough of Havering

• London Borough of Newham

• London Borough of Tower Hamlets

• NHS North East London ICB

• Action for Bow

• Age UK

– Age UK London

– City Bridge Trust, the funding arm of the City of London Corporation’s charity Bridge House Estates (1035628)

• Bromley by Bow Centre

• Compass Wellbeing

• Currys

• East End Community Foundation

• Emmanuel Hospital Foundation

– E.ON

– French Huguenot Church of London Charitable Trust

• Hackney Giving

• Human Made Machine

• MacMillan

• Ofcom

We would like to thank all the companies that shared skills, put on events and sent us fantastic volunteers over the past year:

– Apple

• Bikeworks

• Clifford Chance

• Digital Theatre

• Paragon DCX

• Quadient

• RennaisanceRE

• The Reader Group

• RGA UK Services

• Satigo

– System and Smiles

A huge thank you to the host of our Volunteer Awards:

– Jay Blades MBE, the host with the most

We welcomed students from the following universities on placement – thank you for all your hard work:

– University of Kent

– London South Bank University

Thank you to the following organisations, which gave free tickets to older East Londoners:

– Historic Royal Palaces

– British Museum

– Wallace Collection

• Smart Energy GB

• St Andrew Holborn Group of Charities

• Toynbee Hall

• Vodafone charities.connected

16 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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~~Purpose and aim~~

AUKEL aims to improve the health and wellbeing of all older people and their carers in East London by providing practical and emotional support in their home, in hospital and in the community.

~~Objectives~~

• Encouraging choice, opportunity and independence for older people and to be there when help is most needed.

• Preventing social isolation and striving to combat loneliness.

• Adapting older people’s environments to suit their changing needs.

• Providing safe, friendly, and inclusive services.

• Championing volunteering and its benefits and reflecting the diversity of our communities.

• Ensuring that older people are aware of, and have access to the benefits to which they are entitled.

• Embracing new technologies and strategies to improve the delivery of our services and to expand opportunities for income generation.

• Working in partnership and

cooperation with other organisations and working toward a steep change in attitudes, service planning and delivery of all services for older people.

• Valuing equality and diversity and developing the skills and talents of our staff.

– Seeking out and representing the stated needs and wishes of all older people and carers in East London and working in partnership to ensure their voices are heard.

• Ensuring all our activities maximise the organisation’s resources.

~~Financial review~~

Overview

We are pleased with our end of year position. Our turnover was £3.3m (2022: £3m). and we made a £131k (2022: £196k) unrestricted surplus.

Age UK East London made an overall operating surplus in 2023 of £125,776 (2021: £140,591). This operating surplus arose from income of £3,331,950 (2022: £3,027,785) less expenditure of £3,206,174 (2022: £2,887,195). Excluding the restricted element of the operating surplus, the unrestricted year end result was a surplus of £131,845 (2022: £196,183), Total funds at 31st March 2023 are £1,377,009 (2022: £1,251,233) of which £1,292,992 were unrestricted (2022: £1,161,147).

Income

The charity received 99% of its income from its charitable activities. Our largest source of income was local authority contracts, followed by hospital contracts then grants. Overall income increased by 10% for the charity in the year.

Expenditure

The charity’s expenditure on charitable activities increased by 11% in the year. 73% of total expenditure relates to staff costs. Individual services accounted for 33% of expenditure, and community services accounted for 67% of expenditure.

Subsidiary entities

All subsidiary entities were dormant in the period. The net assets at year end of the subsidiary entities were as follows:

• Age Concern Newham Trading Company Limited £0

Age Concern Hackney, Age Concern Newham and Age Concern Tower Hamlets were dissolved on 26th April 22.

Fundraising

In the last financial year, we did not run any public facing fundraising campaigns. We do not outsource or use professional fundraisers and we have received no complaints. We remain a member of the Institute of Fundraising.

Reserves

The Trustees are responsible for ensuring that the Charity maintains an appropriate level of reserves to meet future risks, provide working capital. The Trustees review the Charity’s reserves policy annually and decide on the appropriate level required for the good governance of the Charity.

In considering the level of reserves to be retained by the charity, Trustees are mindful of the fact AUKEL has substantial fixed costs in terms of staff and premises, and a low diversity of income streams, together with low levels of guaranteed funding beyond one to three years. Additionally, AUKEL does not have a substantial asset base against which to borrow. These indications of higher financial risk have been borne in mind by the Trustees in setting AUKEL’s reserves policy.

Reserves are defined by the Charity Commission as unrestricted funds expendable at the discretion of the Trustees in furtherance of the Charity’s objects.

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

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19

The Trustees reserves policy has been agreed in accordance with the Charity Commission Guidance. The policy is to maintain as unrestricted free reserves at least 3 months of budgeted future operating costs.

Our current budgeted operating costs are £3.35m which would mean we need to maintain £837,000 as unrestricted free reserves. Our general reserve at 31st March 2023 is £1,098,995 . Our unrestricted free reserve at 31st March is £1,085,287 (£1,098,995-£13,708) so we are compliant with the policy.

Future Plans

Over the last few years the scale, focus and leadership of AUKEL has significantly changed. We provided an extraordinary response to the needs of our community during the pandemic, have taken-on several very large-scale contracts (which include extending our reach both to people aged 18+ and outside our three boroughs) and have a new trustee board, and a new CE.

It’s clear that organisation’s infrastructure needs investment in order for it to keep pace with the growth in service-delivery and staffing. Over the coming period we will think hard about how we continue to build on our many strengths and develop a framework which focuses on how we address future uncertainty whilst retaining a clear focus on the needs of older people in East London. We will develop a strategy which will enable us to realise our vision of East London being a place where older people can live happy, healthy and fulfilled lives.

The board has recognised that fundraising opportunities may become more challenging going forwards. However, the board has designated funds of £100,000 to invest in much-needed new IT infrastructure and £94,000 to invest in the Marie Lloyd Centre start-up project. These projects will increase our efficiency and our capacity to meet the increasing needs of the elderly population as we emerge from the pandemic and continue to deal with the cost-of-living crisis.

Our remaining funds are prudently held to manage any additional unexpected risk and to replace any fixed assets should this be needed.

We want every older person in East London to:

• have a safe place to live and an income that allows them to feed themselves, heat their homes and socialise.

• feel part of their community, and to be as healthy, happy and independent as they can be.

• be regarded as equal citizens, and have their voices heard.

• know how and where to ask for support.

– feel connected and cared for.

In order to provide services that deliver this vision our organisation will develop in the following areas:

Sustainable

• Be clear about our risk appetite and our ambition , ensure our funding strategy aligns with our operational goals.

• Increase our financial resilience by diversifying our funding base to include unrestricted income sources.

– Maintain and further develop great relationships with commissioners and funders.

• Continue to develop our impact measurement , ensuring we can demonstrate the difference we make.

• Work efficiently ; maximise technologies, have streamlined systems and processes that work.

– Develop a plan for our premises ; decide whether we want modern, secure and accessible premises in each of our three boroughs or whether we centralise our operations.

Equitable/Accessible

– Ensure our services are targeted at those who need it the most , and that we remove as many barriers to access as possible.

– Aim to offer equivalent services and shared-access points across our three boroughs; giving clarity to older people in East London wherever they live, and however they access us.

Professional/Consistent

• Have processes, practices and a culture that are organisation-wide.

– Have a team of staff and volunteers that is well-managed and supported , motivated and engaged.

• Develop a well-resourced volunteering service , which draws from our whole local community and adds value across the organisation.

• Continue to invest in our communications ensuring we have an accepted look and feel that partners, funders and older people know and trust.

Collaborative

– Work closely, and listen well , to older people in East London. Ensuring all our work is guided by their priorities.

• Work together across AUKEL to maximise our organisational capacity and ensure clients receive a seamless service.

• Work generously and genuinely with partners from all sectors. Increasing the depth of our joint-work and the extent we know about each other’s offers, reducing the chances of older people falling between the gaps in services.

– Have a team of staff and volunteers that reflects the community we serve , at every level

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Director of Care and Services Development/Safeguarding Lead Deborah Hayes

Principal risks and uncertainties

The Trustee Board systematically reviews risks faced by the charity. Every quarter the senior management team produces an updated risk register for the Finance Sub Committee’s indepth consideration. The risk register includes a detailed mitigation plan for every red or amber risk, and reports on progress against the plan to both the Board and the Finance sub committee.

The principle risks as we look forward relate to AUKEL’s under-developed infrastructure – relating to the organisation’s rapid growth, and the wider socio-economic environment. The ongoing squeeze on public finances impacts on how services are commissioned (value, contract length and delivery expectations), and on the needs of our local population. Demand for our services remain high and it’s often difficult both

Structure, governance, and management

Age UK East London (AUKEL) was created as a charity in November 2011 and established as a company in June 2011. The charities of Age Concern Hackney, Age Concern Newham and Age Concern Tower Hamlets were linked by a Uniting Direction via common trusteeship issued in December 2011.

We were accepted in September 2012 as a Brand Partner of Age UK, the national charity formed by a merger of Age Concern England and Help the Aged.

for our team to meet demand, and to resolve the issues brought to our services.

Over the coming months we will invest in our organisational infrastructure; our premises, IT, and management systems, resources and processes – with the aim of improving our efficiency, helping us collaborate better, and giving us better tools to support staff in their challenging roles.

The development of a new organisational strategy will also give us an opportunity to work with all our internal and external stakeholders to review the organisation’s vision and purpose and to plan forward. We’re keen to develop new and stronger partnerships, and to build on the expertise we have in service delivery – continuing to develop and deliver impactful services for older people in East London.

Governing Document

The Charity’s operations are governed by its memorandum and articles of association (M&AA) dated 29 June 2011. The constituent charities adopted identical M&AA during December 2011.

Organisational structure

At the start of the year Age UK East London was the parent charity of three subsidiary charities, and a trading subsidiary (all dormant): Age Concern Hackney; Age Concern Newham; Age Concern Tower Hamlets; and Age Concern Newham Trading Ltd.

The three subsidiary charities were dissolved on 26/04/2022.

Decision Making

The Board of Trustees

Full Board Meetings are held bi-monthly. They are attended by all available Trustees, the Chief Executive Officer and Senior Directors. The meetings are minuted by an independent recorder. All reports and papers are submitted at least three days before the meeting. The Board receives reports from all the departments and has an opportunity to ask questions. The Board receives a report from the CEO and has an opportunity to ask questions. Decisions are minuted and taken by a vote of the whole Board. Decisions on the following will be reviewed by the whole Board: budget, spend, policy, marketing, safeguarding and new projects.

The Finance Sub Committee

Meetings are held regularly. The Treasurer, other trustees, the CEO and the Finance Director attend. All reports are submitted five days before the meeting. The meetings are minuted and the decisions are shared with all Trustees.

Our Financial Procedures Manual includes a scheme of delegation in relation to budgets, expenditure and other important financial processes and controls

Chair and CEO meetings

Informal meetings are held regularly between the Chair and CEO. Decisions are circulated to the Board of Trustees by email should they be required.

The Board delegate day-to-day management of the charity, and take advice from the CEO and SMT:

CEO

Jane Caldwell – To June 2022 Andrea Kelmanson – From June 2022 Mary-Ann Foxwell – From April 2023

Director of Services Larissa Howells

Director of Finance and Operations Geetha Umaasuthan

Public Benefit

The Board have due regard for the Charity Commission’s guidance on Public Benefit, taking it into account in all relevant decisionmaking. The report above describes how the Board have carried out the charity’s purposes for the public benefit this year.

Brand Partnerships

Age UK East London is a brand partner of Age UK. The Brand Partner Agreement allows AUKEL to use the brand and to apply for funding from Age UK and for support. AUKEL is therefore restricted to carry out the work of the charity within the three boroughs of Hackney, Newham and Tower Hamlets. AUKEL can work in other areas with the consent of the respective Age UK brand partner, and does not have to discuss with Age UK the work that it delivers or its strategic plan.

Appointment of trustees

The Board of Trustees is a skills-based Board, with expertise in all areas that are essential for the breadth of the work of AUKEL. The Chair and CEO regularly review the succession planning on the Board, with the term ends of individual Trustees in mind. New Trustees are advertised through ‘Reach’, a reputable online agency for the voluntary sector, through LinkedIn, and through networks such as The East London Business Alliance and through advertisement on the AUKEL website.

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• Stage 1 The Chair will review all applications and have an informal call or meeting with the candidate.

• Stage 2 The Chair and CEO will meet the candidate.

• Stage 3 References will be taken up.

• Stage 4 The candidate will be invited to attend a Board meeting as an observer.

• Stage 5 The Trustees will be asked to agree as a majority on the appointment.

• Stage 6 The candidate will be proposed and seconded by members of the Board at a Board Meeting and the candidate voted for.

We continue to review and improve the trustee recruitment process and update the relevant policies.

Trustee induction and training

During the recruitment process, new Trustees are briefed by the Chair and CEO, including a discussion of their responsibilities and legal obligations. After the recruitment is completed, newly appointed Trustees are invited to meet with each Director and Team Leader and also to visit one of the hospitals where we provide Home and Settle services.

As part of their induction and training new and potential trustees are provided with documents including the charity’s memorandum and articles, the Charity Commission guidance The Essential Trustee and the Guide to Good Governance. Training sessions on specific areas of interest are provided to trustees by the charity’s professional advisers, most recently on Conflicts of Interest, Data Security & Protection and sessions from the Trustee Exchange. Trustees are provided with opportunities for more in-depth training and guidance from the NCVO and from the national Age UK network, most recently on challenges to

older people from winter cold 2022/23. They are also provided with the Staff Handbook, containing the main operating policies of the Charity.

Related parties and relationships with other organisations

• As noted above Age UK East London (AUKEL) acted as parent charity to the dormant subsidiary charities Age Concern Hackney, Age Concern Newham and Age Concern Tower Hamlets, which were dissolved on 26/04/2022. Additionally Age Concern Newham Trading Ltd is a dormant subsidiary.

• AUKEL is a Brand Partner of Age UK, the national charity formed by a merger of Age Concern England and Help the Aged.

Remuneration policy for key management personnel

The Board of Trustees agree the remuneration of the Chief Executive Officer. The Chair of the Trustees makes a recommendation to the board on the overall level of pay for the CEO on an annual basis. Remuneration for other members of the Senior Management Team is delegated to the CEO within the policy parameters set by the Board.

The Board and the Charity use three principles to ensure pay is proportionate and fair: comparisons within the organisation; comparisons within the sector; and comparisons with organisations of similar size and complexity working in similar environments. Regular assessments of sector pay are completed using openly sourced pay data and salary surveys. Age UK East London aims to pay at the median point of these assessments. The ratio between the highest paid employee and the lowest paid employee is also taken into account.

Annual appraisals are completed. For the CEO, this is completed by the Chair and for other Directors by the CEO. Whilst Age UK East London does not operate performance related pay, performance is used as a guide to where remuneration is set in line with the salary assessments.

Statement of responsibilities of the trustees

The trustees (who are also directors of charitable company for the purposes of company law) are responsible for preparing the trustees’ annual report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

Members of the charity guarantee to contribute an amount not exceeding £1 to the assets of the charity in the event of winding up. The total number of such guarantees at 31 March 2022 was 13 (2021:

12). The trustees are members of the charity, but this entitles them only to voting rights. The trustees have no beneficial interest in the charity.

• Select suitable accounting policies and then apply them consistently

• Observe the methods and principles in the Charities SORP

Statement as to disclosure to our auditors In so far as the trustees are aware:

• Make judgements and estimates that are reasonable and prudent

• There is no relevant audit information of which the charitable company’s auditors are unaware; and

• State whether applicable UK Accounting Standards and statements of recommended practice have been followed, subject to any material departures disclosed and explained in the financial statements

• The trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information.

• Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.

The report of the Trustees has been prepared in accordance with the special provisions relating to companies’ regime within part 15 of The Companies Act 2016.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for

The trustees’ annual report has been approved by the trustees on 4th October 2023 and signed on their behalf by:

Zara King Trustee, Interim Chair

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Independent Auditor’s Report to the members of Age UK East London

statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Opinion

We have audited the financial statements of Age UK East London (the ‘charitable company’) for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Balance Sheet, Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

In our opinion the financial statements:

• give a true and fair view of the state of the charitable company’s affairs as at 31 March 2023 and of its income and expenditure for the year then ended;

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

Other information

• have been prepared in accordance with the requirements of the Companies Act 2006.

The other information comprises the information included in the annual report, other than the financial statements and our auditors’ report thereon. The trustees are responsible for the other information.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial

Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially

inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

• the information given in the trustees’ report, which includes the directors’ report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and

• the directors’ report included within the trustees’ report has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

• adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or

• the financial statements are not in

agreement with the accounting records and returns; or

• certain disclosures of trustees’ remuneration specified by law are not made; or

• we have not received all the information and explanations we require for our audit; or

• the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report

Responsibilities of Trustees

As explained more fully in the Trustees’ Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes

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our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

– The charitable company is required to comply with both company law and charity law and based on our knowledge of its activities, we identified that the legal requirement to accurately account for restricted funds was of key significance.

– We gained an understanding of how the charitable company complied with its legal and regulatory framework, including the requirement to properly account for restricted funds, through discussions with management and a review of the documented policies, procedures and controls.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities . This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken, so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report or for the opinions we have formed.

Simon Goodridge

Senior Statutory Auditor for and on behalf of Knox Cropper LLP 65 Leadenhall Street London EC3A 2AD

4th October 2023

• The audit team, which is experienced in the audit of charities, considered the charitable company’s susceptibility to material misstatement and how fraud may occur. Our considerations included the risk of management override.

• Our approach was to check that all restricted income was properly identified and separately accounted for and to ensure that only valid and appropriate expenditure was charged to restricted funds. This included reviewing journal adjustments and unusual transactions.

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~~AGE UK EAST LONDON~~

~~Statement of financial activities~~

(incorporating an income and expenditure account)

~~AGE UK EAST LONDON~~ ~~Balance sheet~~

As at 31st March 2023

For the year ended 31st March 2023

----- Start of picture text -----
2023 2022
Unrestricted Restricted Total Total
Note £ £ £ £
Income from:
Donations and legacies 3 2,920 - 2,920 43,435
Charitable activities: 4
– Individual Services 910,306 13,319 923,625 1,095,976
–
Community Services 1,631,847 752,820 2,384,667 1,857,532
– Central Support - 10,329 10,329
Investment income 409 - 409 24
Other income 10,000 - 10,000 30,819
Total income 2,555,482 776,468 3,331,950 3,027,786
Expenditure on:
Charitable activities: 5
– Individual Services 1,039,066 14,576 1,053,642 1,171,516
–
Community Services 1,384,571 767,961 2,152,532 1,715,679
Total expenditure 2,423,637 782,537 3,206,174 2,887,195
Net income for the year 6 131,845 (6,069) 125,776 140,591
Transfers between funds 15 - - - -
Net movement in funds 131,845 (6,069) 125,776 140,591
Reconciliation of funds:
Total funds brought forward 1,161,147 90,086 1,251,233 1,110,642
Total funds carried forward 1,292,992 84,017 1,377,009 1,251,233
----- End of picture text -----

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

----- Start of picture text -----
2023 2023 2022 2022
Note £ £ £ £
Fixed assets:
Tangible assets 9 13,706 33,311
Investment in shares 10 2 2
13,708 33,313
Current assets:
Debtors 11 407,273 522,427
Cash at bank and in hand 1,340,661 1,186,095
1,747,934 1,708,522
Liabilities:
Creditors: amounts falling 12 384,633 490,602
due within one year
Net current assets 1,363,301 1,217,920
Total assets less
1,377,009 1,251,233
current liabilities
Total net assets 14 1,377,009 1,251,233
Funds 15
Restricted funds 84,017 90,086
Unrestricted funds:
– Designated funds 194,000 225,775
– General funds 1,098,992 935,372
Total unrestricted funds 1,292,992 1,161,147
Total funds 1,377,009 1,251,233
----- End of picture text -----

The financial statements have been approved and authorised for issue by the trustees on 4th October 2023 and signed on their behalf by:

Julia Casimo , Trustee

Zara King , Trustee

Company registration no. 07687015

The attached notes form part of the financial statements.

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31

~~AGE UK EAST LONDON~~

~~Statement of Cash Flows~~

For the year ended 31st March 2023

----- Start of picture text -----
2023 2023 2022 2022
Note £ £ £ £
Net cash provided by
17 157,906 242,711
operating activities
Cash flows from investing
activities:
– Interest from investments 409 24
– Purchase of fixed assets (3,749) (28,714)
Cash (used in)
(3,340) (28,690)
investing activities
Change in cash and cash
154,566 214,021
equivalents in the year
Cash and cash equivalents
1,186,095 972,074
at the beginning of the year
Cash and cash equivalents
1,340,661 1,186,095
at the end of the year
----- End of picture text -----

Analysis of net debt

----- Start of picture text -----
At 1 April 2022 Cash flow At 31 March 2023
£ £ £
Cash at bank and in hand 1,186,095 154,566 1,340,661
Total 1,186,095 154,566 1,340,661
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

1 Accounting policies

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

General information:

Company number: 07687015 Charity number: 1144535 Registered in England and Wales Registered Office: 82 Russia Lane, London E2 9LU Limited by Guarantee

a) Basis of preparation

The financial statements have been prepared in accordance with the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

d) Donations of gifts, services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

b) Going concern

The trustees consider that there are no material uncertainties about the charitable company’s ability to continue as a going concern. Key judgements that the charitable company has made which have a significant effect on the accounts include the confirmation of the going concern status of the subsidiary charities and company. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. We have generated additional funding during the previous periods however all- new operational activities are fully funded and do not affect the going concern of the charity. In reaching our conclusion, the trustees have reviewed budgets and cash flows covering 12 months from the date of sign off.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

e) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

c) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

f) Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of charity. Designated funds are unrestricted funds of the charity which the trustees have decided at their discretion to set aside to use for a specific purpose. Restricted funds are donations which the donor has specified are to be solely used for particular areas of the charity’s work or for specific projects being undertaken by the charity.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. Income received in advance for the provision of specified service is deferred until the criteria for income recognition are met.

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33

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2021

g) Expenditure and irrecoverable VAT

j) Tangible fixed assets

• Items of equipment are capitalised where the purchase price exceeds £1,000. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Leasehold property	straight line over the	on cost
	lease period
Furniture and	25%	on cost
office equipment
Computer equipment	33.33%	on cost
Building Improvements	25%	on cost
Motor Vehicles	33.33%	on cost

• Costs of raising funds comprise of trading costs and the costs incurred by the charitable company in inducing third parties to make voluntary contributions to it, as well as the cost of any activities with a fundraising purpose.

• Expenditure on charitable activities includes the costs of delivering services, exhibitions and other educational activities undertaken to further the purposes of the charity and their associated support costs.

k) Debtors

• Other expenditure represents those items not falling into any other heading.

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred

l) Cash at bank and in hand

h) Allocation of support costs

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back office costs, finance, personnel, payroll and governance costs which support the company’s charitable programmes and activities. These costs have been allocated between cost of raising funds and expenditure on charitable activities. The bases on which support costs have been allocated are set out in note 5.

m) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

i) Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

n) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value.

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2021

o) Pensions

Depreciation:

The useful economic lives of tangible fixed assets are based on management’s judgement and experience. When management identifies that actual useful economic lives differ materially from the estimates used to calculate depreciation, that charge is adjusted retrospectively. Although tangible fixed assets are significant, variances between actual and estimated useful economic lives will not have a material impact on the operating results. Historically, no changes have been required.

The company operates a defined contribution pension scheme on behalf of its employees. Contributions are charged to the Statement of Financial Activities in the period in which they are payable.

p) Critical accounting judgements and estimates and key sources of estimation uncertainty

In the application of these accounting policies, the Trustees are required to make judgements, estimates and assumptions about the carrying value of assets and liabilities that are not readily apparent from other sources.

Legacies:

Accruing for income derived from legacies where complicated issues surrounding the measurement of the group’s entitlement to income existed at the year-end. There have been no legacy recognition or measurement requirements this year.

Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Although these estimates are based on management’s best knowledge of the amount, events or actions, actual results may ultimately differ from those estimates. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of the revision and future periods if the revision affects current and future periods. The trustees consider the following items to be areas subject to estimation and judgement:

In the view of the Trustees , no assumptions concerning the future or estimation uncertainty affecting assets or liabilities at the balance sheet date are likely to result in a material adjustment to their carrying amounts in the next financial year.

These accounting policies have been applied consistently in dealing with items which are considered material in relation to the Charity’s financial statements.

34 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

35

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

2. Detailed comparatives for the statement of financial activities

----- Start of picture text -----
2022 2022 2022
Unrestricted Restricted Total
£ £ £
Income from:
-
Donations and legacies 43,435 43,435
Charitable activities:
– Individual Services 1,003,993 91,983 1,095,976
–
Community Services 1,327,060 530,472 1,857,532
Investment income 24 24
Other income 30,819 - 30,819
Total income 2,405,331 622,455 3,027,786
Charitable activities:
– Individual Services 1,091,134 80,382 1,171,516
– Community Services 1,118,014 597,665 1,715,679
Other
Total expenditure 2,209,148 678,047 2,887,195
Net income for the year 196,183 (55,592) 140,591
Transfers between funds
Net movement in funds 196,183 (55,592) 140,591
Total funds brought forward 964,964 145,678 1,110,642
Total funds carried forward 1,161,147 90,086 1,251,233
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

3. Income from donations and legacies

----- Start of picture text -----
2023 2022
Current year Unrestricted Restricted Total Total
£ £ £ £
Donations 2,920 - 2,920 43,673
Gift in kind - - - -
Legacies - - - -
2,920 - 2,920 43,673
2022 2021
Prior year Unrestricted Restricted Total Total
£ £ £ £
Donations 43,673 - 43,673 38,066
Gift in kind - - - -
Legacies - - - -
43,673 - 43,673 20,008
----- End of picture text -----

36 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

37

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

4 Income from charitable activities

----- Start of picture text -----
Unrestricted Restricted 2023 Total 2022 Total
Individual Services
£ £ £ £
City & Hackney Homerton Home & Settle 314,629 7,656 322,285 299,934
Newham Home & Settle 111,781 - 111,781 127,510
Whipps Cross Home & Settle 120,050 2,656 122,706 153,648
Royal London Take Home and Settle 161,208 - 161,208 138,529
Macmillan Cancer pathways 49,430 - 49,430 51,267
Food grants - - - 28,000
Covid 19 funds - - - 1,143
LBTH
– Carers Relief Service 2,608 - 2,608 -
– Home Help 35,512 - 35,512 33,086
– Handy Person's Service - - - 43,945
– Last years of life - - - 91,500
LB Havering, Havering at Home Service/Handyperson 115,088 - 115,088 90,945
E.ON Handyperson - 3,007 3,007 18,990
Energy Redress - - - 17,480
Total for Individual Services 910,306 13,319 923,625 1,095,977
----- End of picture text -----

Community services: Community services include the following restricted funds: £10,626 from the Emmanuel Hospital Foundation/Age UK for our advice programme, £5,000 from French Huguenot Church of London Charitable Trust for welfare packs, £39,320 from Ofcom for digital skills and awareness sessions, £49,500 from Vodafone Limited/Age UK for Vodafone Digital Champions Programme, £24,577 from Smart Energy GB for energy awareness and £31,744 from City Bridge Trust, the funding arm of the City of London Corporation’s charity, Bridge House Estates (1035628), for advice in Newham

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

4 Income from charitable activities (cont.)

----- Start of picture text -----
Unrestricted Restricted 2023 Total 2022 Total
Community Services
£ £ £ £
Toynbee Hall – Link Age Plus 128,238 - 128,238 137,416
Century Court 45,861 2,533 48,394 53,117
Digital Programme 12,806 108,653 121,459 103,716
City Connections 238,887 4,744 243,631 216,415
Empower Project - 10,770 10,770 23,294
LBTH Caxton 5,247 112,070 117,317 110,010
Mental Health Connector 19,010 - 19,010 30,900
City & Hackney ORPG 31,948 10,730 42,678 34,524
Newham ORPG 23,000 - 23,000 23,081
Tower Hamlets ORPG 40,078 18,542 58,620 60,875
Connect Hackney 126,883 72,815 199,698 199,726
LBTH Befriending Service - 73,105 73,105 71,640
LB Hackney 7,617 - 7,617 13,488
Hackney Information & Advice - 194,748 194,748 129,450
RBS project Newham information & advise - 57,000 57,000 36,500
LHTH Information & Advise 952,272 72,035 1,024,307 581,076
E.ON Benefits check 15,075 15,075 32,302
Total for Community Services 1,631,847 752,820 2,384,667 1,857,530
----- End of picture text -----

----- Start of picture text -----
Unrestricted Restricted 2023 Total 2022 Total
Central Support
£ £ £ £
LBTH rent grant - 10,329 10,329 -
Other income - - - -
Total for Activity 3 - 10,329 10,329 -
Total income from charitable activities 2,542,153 776,468 3,318,621 2,953,507
----- End of picture text -----

38 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

39

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

4 Income from charitable activities (cont. – prior year comparatives)

----- Start of picture text -----
2022 2021
Individual Services Unrestricted Restricted Total Total
£ £ £ £
City & Hackney Homerton Home & Settle 299,309 625 299,934 233,762
Newham Home & Settle 111,137 16,373 127,510 110,371
Whipps Cross Home & Settle 153,023 625 153,648 300,008
Royal London Take Home and Settle 137,500 1,029 138,529 114,000
Macmillan Cancer Pathways 51,267 - 51,267 -
Food grants - 28,000 28,000 57,227
Covid 19 funds - 1,143 1,143 47,746
Vehicle grants - - - 28,500
LBTH
– Carers Relief Service - - - 12,627
– Carers’ Flexi Break - - - 3,552
– Home Help 33,086 - 33,086 20,089
– Personal Budgets Home Help - - - 1,990
– Handy Person's Service 36,227 7,718 43,945 78,329
– Emergency Carer respite Service - - - 914
– Last years of life 91,500 - 91,500 91,500
London Borough of Waltham Forest – Home help - - - 4,424
LB Havering, Havering at Home Service/Handyperson 90,945 - 90,945 101,043
Newham Handyperson Service - - - 12,020
EON Handyperson - 18,990 18,990 10,260
Energy Redress - 17,480 17,480 32,407
Total for Individual Services 1,003,994 91,983 1,095,977 1,260,769
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

4 Income from charitable activities (cont. – prior year comparatives)

----- Start of picture text -----
2022 2021
Community Services Unrestricted Restricted Total Total
£ £ £ £
Toynbee Hall – Link Age Plus 137,416 - 137,416 137,027
Century Court 45,519 7,599 53,118 45,150
Sparko - - - 2,015
Digital Programme 40,000 63,716 103,716 151,909
City Connections 200,000 16,415 216,415 214,000
Empower Project - 23,294 23,294 8,383
LBTH Caxton 3,955 106,055 110,010 107,328
Mental Health Connector 30,900 - 30,900 20,601
City & Hackney ORPG 29,824 4,700 34,524 44,854
Newham ORPG 23,081 - 23,081 23,000
Tower Hamlets ORPG 60,875 - 60,875 56,000
Connect Hackney 199,726 - 199,726 -
LBTH Befriending Service - 71,640 71,640 9,333
LB Hackney 13,488 - 13,488 146,418
Hackney Information & Advice 200 129,250 129,450 31,647
RBS project Newham information & advise - 36,500 36,500 87,897
LHTH Information & Advise 542,076 39,000 581,076 87,551
E.ON Benefits check - 32,302 32,302 27,838
Total for Community Services 1,327,060 530,471 1,857,531 1,200,951
Total income from charitable activities 2,331,054 622,454 2,953,508 2,461,720
----- End of picture text -----

40 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

41

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

5 Analysis of expenditure

----- Start of picture text -----
Charitable activities Total Total
Basis of Individual Community Support Governance 2023 2022
allocation Services Services costs costs
£ £ £ £ £ £
Staff costs Direct 726,612 1,161,979 436,050 - 2,324,656 2,115,174
Activities and Direct
44,311 118,482 - 162,793 149,150
events
Consultants and Direct
- 25,003 73,027 - 98,030 368,538
professional fees
Volunteers costs Direct - - - - - -
Subcontractors
Direct - 394,954 - - 394,954 -
costs
Premises Space - - 109,434 - 109,434 83,247
General office
Staff time - - 25,633 - 25,633 20,917
costs
Communication
Usage - - 48,067 - 48,067 57,711
and computers
Other support Usage - - 26,353 - 26,353 67,730
costs
Audit Direct - - - 12,635 12,635 15,675
Governance and
Staff time - - - 3,619 3,619 9,053
trustees
770,923 1,700,418 718,579 16,254 3,206,174 2,887,195
Support costs 276,465 442,114 (718,579) - - -
Governance costs 6,254 10,000 (16,254) - -
Total expenditure 2023 1,053,642 2,152,532 - - 3,206,174 2,887,195
Total expenditure 2022 1,171,516 1,715,679 - - 2,887,195
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

5 Analysis of expenditure (- prior year comparatives)

----- Start of picture text -----
Charitable activities Total
Basis of Individual Community Support Governance 2022
allocation Services Services costs costs
£ £ £ £ £
Staff costs Direct 763,953 915,171 436,050 - 2,115,174
Activities and Direct
57,232 91,918 - - 149,150
events
Consultants and Direct
18,497 311,072 38,969 - 368,538
professional fees
Volunteers costs Direct - - - - -
Other direct costs Direct - - - -
Premises Space - - 83,247 - 83,247
General office
and finance Staff time - - 20,917 - 20,917
staff cost
Communication
Usage - - 57,711 - 57,711
and computers
Other support Usage - - 67,730 - 67,730
costs
Audit Direct - - - 15,675 15,675
Staff and trustees Staff time - - - 9,053 9,053
839,682 1,318,161 704,624 24,728 2,887,195
- -
Support costs 320,583 384,040 (704,624)
Governance costs 11,251 13,478 - (24,728) -
Total expenditure 2022 1,171,516 1,715,679 - - 2,887,195
----- End of picture text -----

Of the total expenditure, £2,423,637 was unrestricted (prior year: £2,209,148) and £782,537 was restricted (prior year: £687,047).

42 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

43

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

6 Net income / (expenditure) for the year

----- Start of picture text -----
This is stated after 2023 2022
charging / (crediting) £ £
Operating lease rentals:
–
Property 80,922 52,467
–
Other equipment 6,379 6,178
Depreciation 23,354 62,666
Auditor's remuneration:
– Audit fees – excluding VAT 12,635 11,600
----- End of picture text -----

• 7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

----- Start of picture text -----
Group staff costs 2023 2022
were as follows: £ £
Salaries and wages 1,720,853 1,793,906
Social security costs 159,417 157,369
Pension cost – defined contribution 64,497 91,879
Temporary staff cost 322,534 27,087
Redundancy and termination costs 28,064 25,962
Other employee support costs 48,821 18,971
2,344,186 2,115,174
----- End of picture text -----

Key management personnel - payroll costs were £278,000 in 2022–23, and £302,298 in 2021–22.

Staff numbers

The average number of employees (head count based on number of staff employed) during the year was as follows:

----- Start of picture text -----
2023 2022
No. No.
Charitable activities 62 66
Support 9 8
71 74
----- End of picture text -----

One employee on the payroll received remuneration in excess of £60,000 per year

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

8 Taxation

• The charitable company is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

9 Tangible fixed assets

----- Start of picture text -----
Motor Office Computer Leasehold
Vehicles equipment equipment property Total
£ £ £ £ £
Cost
At the start of the year 45,646 83,050 34,636 2,428 165,760
Additions in year - - 3,749 - 3,749
At the end of the year 45,646 83,050 38,385 2,428 169,509
Depreciation
At the start of the year 24,646 83,050 23,365 1,388 132,449
Charge for the year 15,215 - 7,792 347 23,354
At the end of the year 39,861 83,050 31,157 1,735 155,803
Net book value
5,785 - 7,228 693 13,706
at the end of the year
At the start of the year 21,000 - 11,271 1,040 33,311
----- End of picture text -----

All of the above assets are used for charitable purposes.

The office equipment comprises a telephone system which is held under a finance lease from February 2018. The equipment with a historic cost of £83,050 is now fully depreciated.

----- Start of picture text -----
2023 2022
No. No.
£60,000 - £69,999 1
£70,000–£79,999 1
----- End of picture text -----

44 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

45

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

10 Subsidiary Companies

The charity’s subsidiary entities were all dormant in the current and the prior years. On this basis group accounts have not been prepared.

The following charitable company subsidiaries were all dissolved on 26 April 2022.

----- Start of picture text -----
Company no. (E&W) Registered office
Age Concern Hackney 03346199 22 Dalston Lane, London E8 3A2
Age Concern Tower Hamlets 03157634 82 Russia Lane, London, E2 9LU
Age Concern Newham 02467663 655 Barking Road, London E13 9EX
----- End of picture text -----

The following subsidiary company continued to be dormant and had total sharholders funds of £2.

	Company no. (E&W)	Registered office
Age Concern Newham Trading	02911949	655 Barking Road, London E13 9EX
Company Limited

11 Debtors

----- Start of picture text -----
2023 2022
£ £
Trade debtors 304,106 434,473
Other debtors 808 1,877
Prepayments 49,382 22,230
Accrued income 52,977 63,847
407,273 522,427
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

12 Creditors: amounts falling due within one year

----- Start of picture text -----
2023 2022 2023 2022
Creditors Deferred income
£ £ £ £
Trade creditors 90,493 68,947 Balance at the beginning
123,850 21,501
of the year
Taxation and social security 31,818 52,920
Amount released to income
Other creditors 10,700 41,602 (123,850) (21,501)
in the year
Equipment lease - 12,437
Amount deferred in the year 78,940 123,850
Accruals 172,682 190,846
Balance at the end of the year 78,940 123,850
Deferred income (see below) 78,940 123,850
384,633 490,602
Deferred income: income received by the charity in
----- End of picture text -----

Deferred income: income received by the charity in relation to the next financial year.

The charity holds a telephone system under finance lease from February 2018.

This is a 5 year lease. The total value of minimum lease rentals payable over the life of the lease is £82,040.

13 Pension scheme

• Pension costs represent contributions paid to a defined contribution scheme as detailed in note 1.

46 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

47

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

14 Analysis of net assets between funds

----- Start of picture text -----
2023 2022
General
Current Year unrestricted Designated Restricted Total funds Total funds
£ £ £ £ £
Tangible fixed assets 13,706 - - 13,706 33,311
Investments 2 - - 2 2
Net current assets 1,085,284 194,000 84,017 1,363,301 1,217,920
Net assets at the end of the year 1,098,992 194,000 84,017 1,377,009 1,251,233
----- End of picture text -----

----- Start of picture text -----
2022
General
Prior Year unrestricted Designated Restricted Total funds
£ £ £ £
Tangible fixed assets 33,311 - - 33,311
Investments 2 - - 2
Net current assets 902,059 225,775 90,086 1,217,920
Net assets at the end of the year 362,532 602,432 145,678 1,251,233
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Movements in funds

----- Start of picture text -----
At the start Gains & At the end
2023 of the year Income Expenditure Transfers of the year
£ £ £ £ £
Individual Services:
– City & Hackney Homerton Home & Settle - 7,656 7,656 - -
– Whipps Cross Home & Settle - 2,656 2,656 - -
– Food grants 23,769 - 1,257 - 22,512
– EON Handy person service - 3,007 3,007
23,769 13,319 14,576 - 22,512
Community Services:
– Century Court - 2,533 2,533 - -
– Digital Programme 108,653 73,546 - 35,107
– City Connections 4,744 4,744 - -
– Empower Project 10,770 10,770 - -
– LBTH Caxton 33,226 112,070 118,898 - 26,398
– City & Hackney ORPG - 10,730 10,730 - -
– Tower Hamlets ORPG - 18,542 18,542 - -
– Connect Newham - 72,815 72,815 - -
– LBTH Befriending Service - 73,105 73,105 - -
– Hackney Information & Advice - 194,748 194,748 - -
– Newham information & advice 33,091 57,000 90,091 - -
– LHTH Information & Advice - 72,035 72,035 - -
– E.ON Benefits check - 15,075 15,075 - -
– Tower Hamlet Rent support - 10,329 10,329 - -
66,317 763,149 767,961 - 61,505
Total restricted funds 90,086 776,468 782,537 - 84,017
----- End of picture text -----

48 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

49

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Movements in funds (cont.)

----- Start of picture text -----
At the start Gains & At the end
2023 of the year Income Expenditure Transfers of the year
£ £ £ £ £
Unrestricted funds – Designated funds:
– Newham Befriending 40,000 - 40,000 - -
– Digital Programme 30,775 - 30,775 - -
– Development 70,000 - 10,630 (59,370) -
– MLC refurbishment 15,000 - - 79,000 94,000
– Impact Project 60,000 - 4,500 (55,500) -
– IT project - - - 100,000 100,000
– Property consultancy 10,000 - 10,000 -
Total designated funds 225,775 - 95,905 64,130 194,000
General funds 935,372 2,555,482 2,327,732 (64,130) 1,098,992
Total unrestricted funds 1,161,147 2,555,482 2,423,637 - 1,292,992
Total funds 1,251,233 3,331,950 3,206,174 - 1,377,009
----- End of picture text -----

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Purposes of restricted funds:

Individual Services
EON Handypersons Service	Providing handypersons service
Food fund	Provision to cook or purchase and distribute food the elderly people in need.
Whipps Cross Home & Settle	To assist elderly people from Whipps Cross Hospital to home and provide practical and emotional support in the following weeks.
Homerton Home & Settle	To assist elderly people from Homerton Hospital to home and provide practical and emotional support in the following weeks.
Community Services
Century Court	Community Hub Service located at Century Court with Supported Housing
Digital Programme	Provide help and assistance to elderly digitally connect and also provide digital equipment
City Connections	Link people to health and wellbeing services in the square mile.
Caxton	Provide a lunch club, various activities social and recreational and physical activities. Information
	talks as well.
Empower Project	Funds to recruit and train volunteers to raise awareness through workshops, events and general
	community engagement., reduce fuel poverty and promote energy saving.
Hackney OPRG	To provide an older people reference group to the residents of Hackney
Tower Hamlets ORPG	To provide an older people reference group to the residents of Tower Hamlet
Newham Information & Advice	Providing information and advice for the elderly people in Newham
Hackney Information & Advice	Providing information and advice for the elderly people in Hackney
LHTH Information & Advice	Providing information and advice for the elderly people in Tower Hamlet.
Connect Newham	Visits to Newham older people to help. offer check-in calls and outings.
LBTH Befriending Service	Visits to Tower Hamlet older people to help. offer check-in calls and outings.
E.ON Benefits check	To provide advice on maximising public benefits to the elderly.
Tower Hamlet Rent support	Subsidies the rent in Russia Lane office
Hackney Information & Advice	Providing information and advice for the elderly people in Hackney

50 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

51

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Purposes of restricted funds (cont):

Cost of closure Represents a fund to cover potential costs, including redundancy, outstanding lease payments, rent and service charges, as at the year-end. This has been transferred to the general reserve as our Reserve policy is not based on the cost of closure.

Property consultancy This fund is to be utilised to cover the costs of developing an alternate property strategy to support a new hub-based business model.

Impact Project Funds to assess the impact of our services and publicise

Development Funds to improve staff to cope with the growth and invest in providing food to the elderly. Funds have been reallocated to the general reserve due to the unavailability of the project

Scam and benefit project Funds to tackle scams and increase benefits to elderly people in East London. Funds have been transferred to the general reserve as projects are completed.

MLC Refurbishment Funds to refurbish the leased Marie Lloyds centre property to be acquired.

IT Project Funds to invest in the IT infrastructure of the charity.

Funds were allocated to complete the planned outcomes of the Newham Befriending and Digital Programme.

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Movements in funds (cont. – prior year comparison)

----- Start of picture text -----
At the start Gains & At the end
Restricted funds of the year Income Expenditure Transfers of the year
£ £ £ £ £
Individual Services:
– City & Hackney Homerton Home & Settle - 625 625 - -
– Newham Home & Settle - 16,373 16,373 - -
– Whipps Cross Home & Settle - 625 625 - -
– LBTH Handy Person's Service - 1,029 1,029 - -
– Royal London Take Home and Settle - 7,718 7,718 - -
– Food Grants - 28,000 4,231 - 23,769
– Covid 19 funds - 1,143 1,143 - -
– Van funds 12,168 - 12,168 - -
– Energy Redress - 18,990 18,990 - -
– EON Handy person service - 17,480 17,480 - -
12,168 91,983 80,382 - 23,769
Community Services:
– Century Court - 7,599 7,599 - -
– Digital Programme 41,595 63,716 105,311 - -
– City Connections - 16,415 16,415 - -
– Empower Project 2,697 23,294 25,991 - -
– LBTH Caxton 29,964 106,055 102,793 - 33,226
– City & Hackney ORPG - 4,700 4,700 - -
– LBTH Befriending Service - 71,640 71,640 - -
– Hackney Information & Advice - 129,250 129,250 - -
– Newham Information & advice 59,254 36,500 62,663 - 33,091
– LHTH Information & Advice - 39,000 39,000 - -
– E.ON Benefits check - 32,303 32,303 - -
133,510 530,472 597,665 - 66,317
Total restricted funds 145,678 622,455 678,047 - 90,086
----- End of picture text -----

52 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

53

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

15 Movements in funds (cont. – prior year comparison)

----- Start of picture text -----
At the start Gains & At the end
Unrestricted funds: of the year Income Expenditure Transfers of the year
£ £ £ £ £
Designated funds:
– Cost of closure 392,432 - - (392,432) -
– Newham Befriending - - - 40,000 40,000
– Digital Programme - - - 30,775 30,775
– Development 105,000 - - (35,000) 70,000
– ML Refurbishment 15,000 - - - 15,000
– Impact Project 30,000 - - 30,000 60,000
– Scam and Benefit Project 50,000 - - (50,000) -
– Property Consultancy 10,000 - - - 10,000
Total restricted funds 602,432 - - (376,657) 225,775
General funds 362,532 2,405,331 2,209,148 (376,657) 935,372
Total unrestricted funds 964,964 2,405,331 2,209,148 - 1,161,147
Total funds 1,110,642 3,027,786 2,887,195 - 1,251,233
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~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

16 Reconciliation of net income / (expenditure) to net cash flow from operating activities

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2023 2022
£ £
Net income for the reporting period
125,776 140,591
(as per the statement of financial activities)
Depreciation 23,354 62,667
Interest, rent and dividends from investments (409) (24)
Sundries - 2,672
Surplus on asset disposal - 1,738
(Increase)/ decrease in debtors 115,154 (216,487)
Increase in creditors (105,969) 251,554
Net cash provided by operating activities 157,906 242,711
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17 Operating Lease Commitments

Total future minimum lease payments under non-cancellable operating leases are as follows:

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Property Equipment
2023 2022 2023 2022
£ £ £ £
Less than 1 year 55,967 55,967 6,561 6,561
1–5 years 136,340 136,340 4,048 4,048
Over 5 years - 4,340 - -
192,306 237,679 10,609 10,609
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The charge in the year to the Statement of Financial Activities is £58,645 (2020: £65,569).

The Barking Road lease is held in the name of Age Concern Newham, but is paid by Age UK East London.

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

55

~~AGE UK EAST LONDON~~

~~Notes to the financial statements~~

For the year ended 31st March 2023

18 Pensions

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The charity operates a defined 2023 2022
contribution pension scheme £ £
Amounts paid in the year 64,497 91,879
Amounts outstanding at the year end, included in creditors - -
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19 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. Each member is liable to contribute a sum not exceeding £1 in the event of the charity being wound up.

20 Related party transactions

For the whole of the year, the charity was under the control of the Directors and Trustees listed on page 1.

In the year one trustee was reimbursed expenses totalling £50 (2022 - no trustees were reimbursed expenses. During the prior year the charity reimbursed Lucy Bracken, Trustee, £835 against purchasing gift vouchers and cards for staff. The son of one trustee was employed by the charity in the year at the scale rate for his role.

There were no other related parties to be disclosed.

56 Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

Age UK East London / Trustees’ Annual Report for the year ended 31st March 2023

57