surrey lifelong learning partnership Company Number: 04302657 Charity Number: 1143680 Surrey Lifelong Learning Partnership Trustees, Report and Unaudited Financial Statements for the Year Ended 31" July 2024 CSL Partnership Limited Chartered Certified Accoijntants Unit 4D Lansbury BusiT)ess Estate 102 Lower Guildford Road Knaphill, Woking, Surrey GU212EP surrey lifelong learning partnership Contents l. Company Information 2. Mission and Objectives 3. Introduction from Chairmèn 4. How our Attivities Delrier Public Benef 5. Achievements and Performance 23. Financial Review 25. Acknowledgements 27. Future Developments 27. Structure, Governance and Management 28. Independent Examiner'5 Report 29. Statement of Financial Activities surrey lifelong learning partnership The Board of Trustees presents its directors, report and unaudited financial 5t statements for the year ended 31 July 2024. The trustees who are also directors of the charity for the purposes of the Companies Act 2006, prèsent their report with the financial statements of the charity for the ye3r ended 31 july 2Q24. The trustee5 have adopted the provisions of accounting and reporting by charities.. statement and recommended practice applicable to charities preparing their accounts in accordance with the financial reporting standard applicable in the UK and Republic of Ireland IFRS1021 (effective I January 20191 STRU￿uRE GOVERNANCE AND MANAGEMENT Governi ng Document-. The charity 15 controlled by it5 covering documents, a deed of trust, and constitures a limited company. limited by guarantee. as defined by the Companies Act 2006. Company Information Registered Company Number 04302657 IEngland and Wales) Registered Charity Number 1143680 Regiqtered Office Unit 208, Lansbury Estate, 102 Lower Guildford Road, Knaphill, Surrey, GU212EP Solicitor Bankers HHCS, Little Daux Farm, East Street, Billingshurst, RHld 9DB HSBC, PO Box 160. 12A North Street, Guildford, GUI 4AF Chair and Trustees Mr M Bridge Mr M Fairweather (Appointed 1.3.241 Ms S Hackman Mr M James-Edward (Appointed 21.6.241 Mr S Meekings (Appointed 9.9.241 M5 5 Pandit IAppointed 1.5.241 Mr I Spifes (Appointed 13 241 Ms A C Rouse (Chairl Mr H J T Weijman (Resigned 24. 10. 231 Company Secretary Mr K Delf Chief Executive Officer Mr K Delf Deputy Chief Executive Qfficer Ms M Bosher Independent Examiner CSL Partnership Limited, Chartered Certified Accountants. Unit 4D Lansbury Business Estate, 102 Lower Guildford Road, Knaphill, Woking, Surrey, GU212EP Approved by order of the board of trust*s on l ¥ April 2025 and signed on thelr behalf by.. MSAC Rouse surrey lifelong learning partnership Mission We work with partners to ensure that those in Surrey, who have missed out on learning in the past, have opportunitie5 to learn and to reach their full potential. Objectives We seek to build a bridge linking potenti31 learners from disadvantaged communities with life changing opportunlties. The brid8e will be constructed in a variety of ways.. Developing the capacity of communitie5 to benefit frorn learning through helping them to develop their own community learning projects,. training trusted members of the community as Community Champions to provide information and inspire confidence,. and working with partners to arrange for courses to take place within local venues. Ensuring ongoing support for learners enEaged to ensure that when they start their learning journey, they have opportunities to progress. Developing new provision and approaches to engage learners more effectwely and using this knowledge to provide training partner organi5ations which provide for these learners. Helping providers of learning to understand what potential learners need and want and therefore what need5 to be done differently to engage these. We act as a 'centre for intelligence, providing information about successful approaches to engage disadvantaged learners in communities, Improving the services offered to learners by influencing the policies and plans of those responsible for planning and fundin8 learning. Target Audiences Disadvantaged communities living in Surrey and other part5 of the Southeast Children aged 7+ who are falling behind èt school Families and young disadvantaged 14 to 18-year-olds, where these are not being catered for Adults119+1 suffering disadvantage Partner organisations providing support for these groups surrey lifelong learning partnership Introduction from Anne Rouse- Chair of Trustees This year marks our official 2Sth anniversary signrficant milegtone in our journeyl Over the years, our organisation has evolved considerably, What began as a partnership-driven initiative to develop a Lifelong Learning Plan for the county has gradually transitioned into piloting innovative projects that promote learning and inclusivtty. Throughout these changes. our core mission has remained.. to create opportunities for those who have missed out on learning. enablifig them to re-engage with education and bring posit5ve transformations to their lives. With a dedicated team of 24 staff members. we now support over 1,200 Surrey residents of all ages annually. Many of our benehciaries continue to face challenge5 from rising energy costs and the ongoing cost-of-living crisis. In response. we provide vital advice, guidance, and Warm Hubs at our local learning venues to help alleviate these pressures. Aligned with our strategic objectives, we were delighted to welcome five outstanding new trustees this year They bring invaluable skills in markets"n& Social media, and business planning. strengthening our governance and strategic direction. Notably, one of our new trustee5, Marlon James Edwards, was honoured with the British Dyslexia Association's Inspiring Teacher Award. Recognising the importance of continuity in our work, the trustees appointed Mandy Bosher as Deputy Chief Executive. Additionally, the formation of a dedicated staff funding team. meeting fortnightly, has significantly enhanced our abilwty to identify and secure new funding opportunities. To better measure our impact, we have started producing comprehènsive impact reports. One standout example is our Mole Valley Employment and Ski115 Hub, where every £1 invested yields a £15 return on investment as beneficiaries progress into further education or Èmployment. Among the year's highlights is the continuatr.on of the Multiply Project, which has been instrumental in helping indiviL%uals develop essential numeracy skills. As the year drew to a close, trustees and staff came together for the annual strategic planning seminar, sharing idea5 and enthusiasm while preparing for potential changes in edLJcational policy under a new L3bDur government. A key focus of our future plans is developing innovative projects that support and re-en8a8e children and youn8 people at risk of fzlling out of education. We are deeply grateful to our volunteers 2nd to our rr¢any partner organisations. whose support is vital to our succegs. Their contributions, both expected and unexpected, make a significant difference - as demonstrated when Jamie Hardy, Genetsl Manager of CTC Europe.com Ltd, a Socal haulage company, stepped in to help us relocate Bike PrO1￿t porlacabins and containers at Short notice, free of charge,. and David Ventris who gave his time and expertise to erect new storage facilities for the Bike Project. As we celebrate another year of achievement, I would like to extend my hearrfelt thanks to our staff, volunteers, and trustee5 for their unwavering dedican'on, passion, and hard work. With their commitment, we are confi'dent that the year ahead will bring new opportunities and continued positive change. Anne Rouse, Chalr of Trustees surrey lifelong learning partnership How our Activities Deliver Public Benefit Indices of multiple deprivation allow us to m3P those areas within Surrey where people are suffering disadvantage. The indices consider incorne, employment, health deprivation and di$3bility, education skills and training, barriers to housing and services, crime and living environment. We have been supporting communities living in the areas with the highest level of deprivation. We have engaged., adults who were seeking employment, referred to us by Job Centre Plus. housing associations and local councils - many of these needed to gain work to secure accommodation. older learners aiming to develop new skills to access local services which are increasingly delivered online. younger people who have found education challerkging and require a new environment in which to gain new skills and enthusiasm. Learnin in communities By offering courses in commtjnity venues (through our community lèarning and skills hubs) we have been able to overcome barriers to learning relating to travel and low confidence. Learnin throu h enter rise Social enterprises such as our Bike Project have been developed to provide real work experience to young people and disadvantaged adults. This project engages volunteers to help refurbish second- hand bicycles. provides training and qualifications to equip trainees for employment and further learnin& and at the same time generates income which is reinvested in the enterprise. Learnin for work Through projects such as the ETHOS project and our Employment & Skills Hubs we support those who need to secure employment and to be able to afford accommodation. Our Advisers work with these individuals, who have often been unemployed for a long period. by helping them to prepare for work and gain the necessary skills where needed. All of our charitable activities focus on improving the opportunities for people to re-engage in learning so that they develop the confidence and skills needed to reach their full potential. surrey lifelong learning partnership Achievements and Performance STARTING SOONER As highlighted in last year's Annual Report, early intervention is key to effective learnin8. Led by Trustee Sue H2ckman. the Starling Sooner project aims to support future learners before they experience skills deficit. Over a three-year period, we are exploring ways to enhance the learning of disadvanta8ed children outside of school. Our approach is built on four essential principles.. it must be engaging, cost- effective, replicable, and impactful. Although the children may not realise it, every activity is aligned with National Curriculum objectives- delivered through fun, interactive challenges with a strong focus on literacy and numeracy. This year, thanks to funding from the Voluntary Action South-west Spark's Fund, we successfully ran Puzzle Club as part of the Starting Sooner programme. The key highlights were.. 23 participants. aged 10-12, from six different schools in targeted wards, completed the club with overwhelmingly positive feedback. Over 90% of partiClP3nts were eligible for free school meals, with several having special educational needs or being disengaged from school. The project succe551ully reached a hard-to-engagè group, both in and outside of school. Puzzle In all Puzzle Club has had 50 participants over 3 cohorts 3nd drew on 7 different schools and used 4 different tutors. The project's core mission is to prevent hciliday learning loss among children who are most at risk of falling behind. Through daily challenges designed to build mathematical, linguistlc, 3nd reasoning skills, children received support from an Dnline tutor, incentives for good answers, and opportunities for parent-child collaboration. The impact of early intervention and parental involvement in learning cannot be underestimated. Manv key objectives from the English and Mathematics cijrriculum were reinforced, and multi-stage thinking problem5 encotJr2ged strategic problem-solving. Our experience th15 year has greatly improved our knowledge of working with reluctant learners, the use of incentives, and the importance of all the people who support the child. This ha5 led LJS to another phase of the project which directly addresses the 'supportinB cast,. Where children still struggled with specific concepts or common misconceptions, we shared these insights with their schools-helping to inform future sUPPOrt strategies. Encouragingw, at least one- third of participants engaged in meaningful learning conversat￿On5 with their parents while solving puziles an outcome parents themselves con51Stently praised. By m2king learning fun, accessible, and community driven, Starting Sooner continues to pave the wav for bri8hter educational outcomes. surrey lifelong learning partnership Case studv G, a school refuser and a very anxious learner had fallen behind in her learning because of a reluctance to tackle or to complete work. She feared failure. At first, She w35 worried that she might get 'wrong answers, and hesitated to participate but became animated by the lateral-thinking problems which she solved by using toys and physical objects to work through the situation5 described. The tutor used worked prompt5 and discussed strategy rather than giving answers, an(J this freed up G's capacity to think through answers. A year on, she is in school full-time and has generali5ed thi5 approach to all her work. Her mum says she has blossomed. surrey lifelong learning partnership THE MULTIPLY PROJECT It is estimated that 9 million working-age adults in England have low basic skills in literacy or nurneracy. Numeracy skills are key to supporting life chances. They are as fundafflental a5 understandin8 the dogage instructions on an aspirin packet. To address this challenge in Surrey we engaged in the Multiply programme which is designed to help adults improve their numeracy skills and confidence in everyday life. at home and at work. Funding for the project has been allocated through Surrey County Council, The focus of Multiply is to increase the levels of functional numeracy in the adult population and enable 3duh5 to achieve a formal qualification which will SUPF)Ort them into employment. progression in a job or work towards further study. Our approach to delivering the progr3mme has been to run an online learning portal, offering client5 the ability to learn in their own space and time. Each learner can access a dedicated support tutor to guide them though the course. We have also offered additional one-to-one teaching sessions and group numeracy work5hop5. Due to the flexibility of our progromme, we succeeded in attracting 45 learners to register during the vear. It is 3 testament to the success of the programme that we have details of a further seventy adults who are a150 Interested in registering. In December, in association with Open Awards, we conducted our first Foundation Level l exam in Mathematics and two of our candidate5 successfully passed the exam. Having learned how to successfully deliver the programme via 8 mix of workshops, online leaming and tutorial 5UPPOrt, we are keen to integrate this service into all our other projects. Case study K 15 a young single mother who grew up predominantly in the care sector. Despite this, she is ambitious and driven with a desire to eventually study law. She engaged with our Multiply project in January 2024 and we are currently supporting her to study both literacy and numeracy. Whilst proEressing well with this, she has also been encouraged to register with the law component offered by FutureLearn. -1 hove olso learned how the topics covered relote to everydoy situations such as doy to doy or longer- termfinancial management andplonning. especiolly when considering majorpurchases". To t7nybody wovering or on thefence, I wouldsov just do it!, It will b(iost your confidence. "Overoll, an enjoyoble experience...not how I previously saw Mathsl- surrey lifelong learning partnership MUSIC HARMONY Music Harmony." Transforming Lives Through Music Overall, it'5 estimated aboLrt l in 4 of us in England wi11 experience a mental health problem at some point each year (Mind 20241. Mental health issues affect those living in disadvantage more and can be a barrier to them acquiring new skills. We are therefore keen to provide our learners with coping ski115 and self-care for Mental Health. Music HarmDny is a 12-week pro8r6mme delivered at our MV Hub. We designed the programrne to support individuals facing mental health challenges. low confidence, and social isolation. In welcorNin& judgment-free space, participants explore music through 8roup improvisation, Instrument discovery, and discugsions on its impact on mood no prior experience is required. Participants completed an evaluation questionnaire used by the NHS, The Warwick-Edinburgh Mental Well-being Scale IWEMWBSI, at the beginning and end of every session to gauge the impact on well-being. A growing sense of community has developed as the group continues to perform together. improving awareness of listeninE to each other and conf idence with the instruments. Program Impact.. 10 parlicipants took part, with 70% attendin8 at least four sessions and three joining 10 or more. 90% reported a positive boost in confidence and overall well-being. One participant saw the biggest positive meaningful change in their wellbeing from their initial session to end, with a difference of 15.0 points from their base level as measured on the WEMWBS scale. Their mood changed from Moderate to High stating-how pleasantly surprised and enjoyable the sessions are" Thanks to having secured further funding, we're excited to launch a new S-week prograffl at Epsom Hub. as well as the continuation of the programme in MV Hub. A special thank you to JJ'5 Arts Academy for their generous donation of guitars, helpin8 us continue to make music accessible to all, Case Study R has been unemployed for some time. His redundanry has affetted his confidence and, a5 his search for employment has continued to be unsuccessful, his motivation has significantly deteriorated. R has become socialw isolated as a re5uIt. He has resisted integrating into othei activities that are not work focused. R has an interest in music, however, has never played an instrument. The Music Harmony programme was suggested to him and was met with resistance, due to the belief that he needed to be able play an instrument to participate. R's feedback after the first sessions "Enjoyed the session, pleasantly surprised" by how much lun he had. even sharing a 5rnile as he left. RF has surrey lifelong learning partnership continued to attend the session5 weekly 3nd has grown in confidence participating and playing the instruments. °Mu5ic Flarmony h135 beert un incredible self-actualisation process, Helping (J greilt deal with my mental heotth and musical interest. Alex is a phenomenol teocher andfrjcilitator." -music hormony hos provided a comfortuble way of learning to play various instrnments ond listening to music types." Very relaxing, enjoyable atmosphere. Meeting new people and others interested in mu51C Is very entertoining. IYS really goodfun. -meeting m(yny new people I've never met before. Becoming more confident. Lots of eye contact" "Group participjtion in harmony/ensemble ploying ond not being confined to conventionol music practice5 MOLE VALLEY YOUTH PROJECT The Youth Project has expanded since delivery started in the spring of 2024. There are now 123 youn8 adults registered for the project, and there have been 49 job outcomes (the target for this tirst year W2s 301. Three young people have started apprenticeships in local companies such as an accountancy firm and a builderfs merchant. In its inaugural year, the Youth Project has offered courses specifically designed to equip young adults with 5ki115 sought by employer5. One notable example is the 'lntroduction to Customer Care, course, where five participants explored various customer service roles, crafted tailored Cvs and cover letters for client-facing positions, engaged in a workshop with Young Enterprise, and participated in interviews with two local companies actively recruiting. Additionally, Citizens Advice conducted workshop5 Qn 'Money and Budgeting, and 'Understanding Employment Contfacts,. Several young adLJlts benefited from one-on-one practice interviews with MV Hub volunteers, which often played a pivotal role in securing employment. Surrey Police provided insights into career5 Wlthin the police force and detailed the recruitment process. while Galliford Try offered 3 similar oveNiew for the construction industry. These sessions attracted young individua15 interested in these fields. Furthermore, Surrey Police participated an MV Hub Job Fair, which drew severa1 new young adults eager to network and le3rn about entry pathways. Case Studv M, a young job seeker, attended our Job Fair in lune. where he learned about the support 3vailable, including assistance with applications, career events, and workshops. surrey lifelong [. learning partnership Having struggled with education and leaving school without a pass in MathematiC5. M realised in his early 205 that achieving a GCSE or equivalent in the subject was essential for accessing higher education. The Youth Project provided job Search support, which led to several opportunitie5. including a temporary administrative role at Unum. At the same time, we introduced M to an online platform for Functional Skills Level l and 2 in Mathematics. AlthoLJgh M had questions about working independently through the numeracy modules, we rea55ured him that support and workshops were available. Encouraged, M registered and began his studies. Recogni5ing M's Potential, his work coach recommended the Customer Care workshop. Young Enterpflse, which led the sesslon, provided excellent feedback on his engagement and interaction. Despite being reserved. M demonstrated confidence while working with peer5. He completed the course after hi5 temporary role ended. A few months later, M shared exciting news-he had enrolled in a Foundation Access to Higher Education coursel He now plans to continue his education and has sought guidance on his university application personal statement. Currently, M is balancing his studies while working four days a week at Sainsburfs, demonstrating remarkable determinatior) and growth. io surrey lifelong learning partnership MOLE VALLEY EMPLOYMENT & SKILLS HUB Impact Report 2021- 2024 Mdevalley Our impact between 2021- 2024 1650 re¢eFra￿ iyto 96 267* £4.68m rosidontS provirfed wilh ol sotial IrTrpact geDerated ilirough MV selv1￿3 297 deTr￿pr￿.1CIe￿ £15.60 -Sogcodto kno 5ollT¢on¢tsa5 my bark. Jth'tft¢l l*aloll¢ru" 259 ,- 0124 -..- JI Itliwd I, ._*i'.IvU*ivL￿1￿dIli￿MV H emrA(tyet5 Run in Partnership with Mole Valley District Council, our MV Hub has had 387 rkew registrations since the start of April 2024, with 363 actively looking for work. There have been 133 job starts. with 46 sustsining their employment or 3-months or more. MV Hub works closely with vital partners and support organisation5, making 667 referr315 to partners who offer additional support with English as a Second Language IESOLI, wellbeing workshops, CV, interview and Linkedln training. There have been 83 training outcomès, most notably the CV workshops, Music Harmony, Kingston Adult Education Resilience and Healthy Wellbeing Habits wor￿hops, Introduction to Customer Care and Customer Service training with United Living. We were also delighted that two member5 of our staff successfully completed a Level 4 Employability Practitioner Apprenticeship. Cost of Living M8ny of those attending the Hub have barriers which prevent them focusing on developing employability skills. not least those a550ciated with the cost of living. li surrey lifelong learning partnership MV Hub h05ted two Cost-of-Living Fair5, the first held in the Goodwyns Estate in August that gaw 49 residents attend to raise awarene55 of the sUPPOrt available, 42 children's artivity packs given out. 28 hygiene packs, 4 school uniform order5. The second held in Leatherhead, with partner organisations attending such as, Christians Against Poverty. SES Water, Energy Manage, Surrey Coalition for Disabled People, Fire Brigade, Stripy Stork, Farnily Information Service. 45 people attended, with Hygiene Pack5". 24 (plus I baby pack). Activity Packs.. 22 and Energy-saving Products.. 20 being distributed on the dav. Community Feedback.. "Attendee5 found the information helpful, with one participant mentioning significant financial strain due to a doubling mortgage. The event attracted new visitors to the Hub, increasing awareness of Its services and support. This type of outreach is invaluable. especially during tough economic times." Outreach MV Hub continues to build on its WDrk in the community, having a regular presence deprived areas within Mole Valley, such as the GDodwyns Estate and North Leatherhead. The Support Café held at the Harvest Chureh, Goodwyns twice a month on a Friday morning, alongside key partners Including Clarion Futures. Energy Manage, Digital Buddies and CAP. In 2024, 128 people benefited from the support available. Alongside this. The Advice Café in North Leatherhead every Thursday provides an opportunity to give support to residents In a friendly environment, the Hub has helped 12 people directly. ~Buck in eorty 2023 you kindly helped us place L into our Office AdministrGtor role. I'm delighted to say thut L 15 Still with us tod(Jy and 15 doing brilliantly. "Coming to the hub really inspired me to set up o group to empower vulnerable women ond children, it s amozffng whot you con ochieve with the right encourogement," "I hove got my 6 months, probation in the new yecr. Thanksforoll your help with sorting out my cv. Taking time to tolk to me on numerous occosion5 on ihe phone and in the offfce- hank you MVHub, you've been great and so much more helpful ond knowledgeoble that onyone else I've spoken to. Your idea5 und 5uggestion5 h(Jve mude mefeelso much more confident that despite my lock of relevant experience there will be t7n employer who oppreciates what I can bring to the table" 'It is so nice to talk to someone who actually understands what I have done in Finance while in the clty. Yoij also seern get what I'm trying to achieve in getting a better work/life balance for me any my 50n and have come up with some good job suggestions for me." 12 surrey lifelong learning partnership Case Study Candidate L visited the MV Hub after learning from a friend about the range of Services we offered in looking foremp1oyment opportunities. He had recently been made redundant, wtth Several others. from 3 large supply chain company. He wanted to continue his career in supply chain services and felt. with his experience and knowledge of the industry, he could find another rDle quickly. He sought support in planning for intetviews and practising answering questions. We provided two sessions. one concentrating on STAR type competency examples. and the second responding to panel questions and pre-planninE. The candidate sucTrssfully completed one interview and was invited back for a final interview with one other candidate. We conducted a further pre-planning check, boosted confidence by reminding the candidate of hi5 experience and skills. A couple of days later, candidate L informed us that he had been successful and gained the role with an online pet accessory company as a Supply Chain Planner. In his confirmation email he said, 'Many thanks for your help, it made a big difference, and I reckon it gave me a few really good pointers and confidence" DIGITAL BUDDIES It is essential for everyone to have the digital skills necessary to fully eng3Ee in society. This include5 basic digital skills for making the most of life's opportunities, 8eneral digital proficiency required in nearly every job, and specialised expertise for specific technical roles. Our digital buddies programme continues to be well subscribed and from january 2024, re￿iVed funding support from Clarion Future5 to deliver 3 2-year programme. During the first-year our tutor Max delivered 287 one to one trainirkg 5es5ions to 146 beneficiarie5. Case Study H has mode significant progress in organising her digital life and enhancing her device management She has been able to slreamline her Android smartphone experience by switching to a home screen- only 13yOUt and organising her apps for easier access. She ha5 improved her online security by downloading and logging Into a password manager on both her smartphone and laptop, updating Pa5sword5 for various accounts, and saving new credentials securely. She ha5 also learned how to declutter her email inbox by unsub5cribin8 from marketing emails, bulk deleting old marketing Èmails and adjusted Facebook notification settings. 13 surrey lifelong learning partnership As H's digital skills have expanded, she has learned to use image search on her SamsunE Gallery and navigate comparison websites for Insurance quotes. She has also engaged with government seNice5 online, applying for a drNing license, creating a Govemment Gateway login, and verifying her identity on gov.uk. This allowed her to request an ur8ent. proof of benefit letter for her basic state pension from the DWP, demonstrating how her improved digital skills are helping her effertively manage important personal matters. "l am so grotefulfor the supporr I've received through the Digitol 8uddies Project. My se5510n5 have tronsformed my under5tonding of technology, and l fvel much more confident nL7vigoring my digital world. Thonk youforyour Patience ond guidoncel" heDigital8uddies Projecthos been o lifesoverformel I can't thonkyou enoughfor helping me become more comfortoble with technology. Your SLlPPOrt ho5 rnude everythingfeel so much easier, and I truly appreciate oll the time you've invested in my leorning." .1 never thought I could monoge my digital life os well os I do now, ond it's 0711 thonks to the Digitol Buddies Project. Your help has mode G world of difference in my confidence ond independence online. I'm incredibly thankfulfor your guidonce!~ "I wos so overwhelmed by technology before joining the Digitrjl 8uddies Project, but now I feel empowered to explore and leorn. fhunk you for your potience and for making these se55lOnS SO enjoyable-l truly appreciote everything you've done to help me!" 14 surrey lifelong learning partnership EPSOM & EWELL EMPLOYMENT & SKILLS HUB Our Impact between 2021- 2024 £2.54m £8.85 I brwi r ir% rli 1.051 220 210 43 497 rhepioctice w•d*Y Run in partnership with Epsom & Ewell Borough Council, our Epsom Hub has seen 352 PBrticipants register for support since during the ye3r, with 38 job outcomes. There have been 455 advisor appointments. where participants get bespoke, l-to-l advice and guidance to enhance their job searching and opportunities to develop and build new skills. The Hub has h05ted a variety of different training segsions. gathering 90 training outcomes, these se55i0ns included= Employability skills trainin8 empowering participants to find their next opportunity. Weekly CV workshops are delivered in the Hub, providing insights into how best to showcase their personable attributes. transferable 5ki115 and work experience. Participants learn how to tailor their CV to specific job roles and industrie5, 115ing our CV template to set them on their wav. lob Club (also referred to as job search session), supports participants with looking for work opportunities, with guidance on suitable websites for their career path, application advice and on-hand digital support, to encourage those who often find job searching online daunting. In partnership with Nescot College, the Hub hosts 4 English as a Second Language classes every Monday and Tuesday. Learner level is from Absolute Beginners to Entry Level l. Conversational English Women's Group sessions in collaboration with the Epsom & Ewell Refugee Network, meet weekly to help refugee women with basic English teaching, provide information 3nd ihe too15 necessary to adapt to the UK. Most importantly, it is an opportunity to meet other refugees in the area. 15 surrey lifelong learning partnership Childc3re and Early Years Information and Advice session, in partnership with Epsom lob Centre, participants were able to discover the available opportunities to work and train to prepare for a career in early education and childc3re. Successful Mums delivered a training session for women who have taken a career break and want to return to work, particularly within diEltal and IT sertors. The session focused Dn flexible employers, accessing their dedicated jobs board and regaining confidence to return to the workplace. In addition to courses offered at the Hub we also offered an internship as 3 vehicle to learningjob skills through work experience. Case Studv As part of our Supported Internship Programme, N has been in a placement with Epsom & Ewell Hub. Despite initial anxieties around travelling to and from his placement, a5 well as being ir> a new environment, N ha5 been thriving in his IT and digital media role. With positive support from his fami￿ and the dedicated staff at the Hub, who even completed Autism training to better understand his needs, N's attendance has been flawless and he has become a valued member of the team. He has responded brilliantly to mentoring and coaching, building confidence and overcoming challenges, and integrates seamlessly with his colleagues - an incredible achievement as he had always found it difficult to interact with new people. N's placement has been such a succes5 that he's now working two days a week. changing his working schedule. We were very grateful to our volunteer counsellor who provided Health & Wellbeing sessions in the Hub, Supporting pèrticipants with their mental health on an individual basis. The Hub started engaging with businesses for the first Job Fair taking place on the 8 February. there were 19 employers attending from varying industries, with I￿ Job seekers in attendance. "I huve neverfelt so heurd and validated in o long time. Ifeel so Gomfortoble coming to this place, and you've been very helpfLJI with mefinding volunteering thot cun help give mepurpose" "Thonk you 50 much. I wus lookingforsome guidance and you went obove (Jnd beyond. Reolly oppreciate your kindness. "The cooching and guidonce I receivedfrom the Epsom ond Ewell Hub wt75 excellent profe55iont71, encouraging, cjnd exactly what I needed to keep me motivoted in my job searchl" "Hoppy Mondoyl The intervffe¥v und trial shift hove been successful. ond I got thejobl Thank you." 16 surrey lifelong learning partnership ithoul helpfrom all of you, I would never hove the confidence to apply and interview to do this job. Thank youfor everything and helping me geto job." "I would like to extend our heortfelr thonks to you ond the te(Jm. It wos ofontastic event, and were very impressed with the orgunisation (Ind energy throughout the morning!!" . Employer feedbackfrom Job Fair. Case Study C first connected with Epsom Hub in luty 2023 after learning about its services through her local YMCA group, At that time, she was struggling with self-confidence and lacked multi-functional skills, which She felt were holding her back. She was keen to explore opportunities for person31 and professional development and decided to engage with the Hub to improve her prospects. During her early visits to the Hub, C focused on understanding apprenticeship opportunities, updating her CV, and refining her interview skills. She used this time to build a foundation forjob applications and self-improvemenl, gainin8 insights into how she could enhance her employabilitv. In 2024, C returned to the Hub, interested in joining the Multiply Programme to improve her numeracy ski115 and to explore new opportunities. It was dLJring thi5 time that C discovered growing interest in marketing, which coincided perfectly with the Hub's new 3-month digital marketing volunteer program. The role was de55Ened to provide hands-on experience, and C eagerly applied. As a digital marketing volunteer, C thrived. The program not only helped her grow her social media and m3rketing as a professional but also boosted her 5elf-confidence. Over the courge of three months. she took on a variety of additional tasks, from assisting with job fair5 and market days to supporting in-person promotions and outreach initiatives. The role pushed her outside her comfort zone, requiring her to engage with the community. be approachable, and represent the Hub. This was a major learning curve for C, but she embraced the challenge and saw significant personal growth. Post-Program Success.. C's hard work and determination paid off. Upon completing the volunteer programme, she successfully secured two part-time roles within the local community, Both roles have been going well, and she continues to butld on the skills she gained during her time at the Hub. Today, C remain5 an active participant at the Epsom Hub, visiting twice a week to work on her numeracy skills through the Multiply Program. She 15 also a vocal advocate for the Hub, sharing her positive experiences with others and entouraging them to explore the opportunities it offers. 17 surrey lifelong learning partnership WALTON COMMUNITY LEARNING CENTRE Overview of Our Impact This year, with continued grant funding from Walton Charity, the Community Learning Centre has continued to make a real difference in people's lives, equipping them with essential skills, financial stability. and employment opportunities. Over the past twelve months, we have directly engaged 29 individuals, with many more benefitting from the ripple effect of our support. The demand for our service5 has grown, particularly in response to a worrying increase in domestic abuse cases. Alongside our ongoing education and employment support, we have been instrumental in guiding individua15 towards financial security and meaningful careers. Key Achievements Higher Education= Three individuals have succeisfully registered for degree tour5es, taking significant steps towards brighter futures. Employment Success.. Five people have Secured jobs, transforming their economic stability. Finantial Wellbeing: We have delivered four budget management courses, helping families save money throLJgh informed decisions. Such as accessing social tariffs. C8reer Progression.. A notable SLJCte5S Story include5 SUPPOrting a 3S-year-old single mother of two through the rigorou5 process of becoming a Police Community Support Officer IPCSOI with the Metropolitan Police. Case Study M, an experienced chef and father Df two, came to us in urgent need of employment and financial stability. Despite hls extensive career background, he was struggling to make ends meet, relying on Universal Credit and Child Benefit to cover basic expenges. Through personalised CV 5UPPOrt, interview c03ching. and a numeracy skills programme, MW gained the confidence and tools to secure stable employment. Additionally. we provided immediate financial relief through food bank referra15 and advocacy for his energy billing issues. With access to a loaned laptop, M successfully completed his job search and training. Today. M is in secure employment, significantly improving his financial outlook. His success hi8hlights the vital role of holistic support in empowering individuals to regain control of their futures. 18 surrey lifelong learning partnership BIKE PROJECT This year, several of our Trustees had the opportunity of visiting the Guildford 8ike Project, seeing first- hand the incredible work being done. Sakshi Pandit (Trusteel 3150 created a fantastic video podcast that highlights the project, its workshops, and the dedicated volunteers behind it, which was posted on our website. We continued to support Winston Churchill School, providing workshop experience to a group of young students for a second yeEr. The school are also keen to make use of our new f2ciltty as soon as it goes live. We work very closely with Edge Consultancy in Wokin& supporting vulnerable young adults who are outside the school curriculum. We have had some notable success in helping build confidence to enable some of the students to get back into school or college. We have had 3 number of school leavers come and woik with us to gain work experience that ha5 enabled some of them to go on to take up positions with Evans and Halfords Other areas where we have provided support have included helping students with their Duke of Edinburgh awards. Case Study At 14 years old, I had been out of school for almost a year and found it difficult to relate people his own age. We started his training at a time when the workshop was quiet. He began by learning how to use the too15 correctly and applied himself to stripping down bikes in preparation for refurbishment. Very quickly the tutor was able to move J on to learning how to build blkes. Gifting a bike to him to rebuild for his own use, was a great motivation. Once refurbished he was very happy to use it to travel to the workshop f rom home. J has progressed to the extent that he is now able to apply his skills in 3 busy workshop and actively helps Other r¢ew trainees. The Bike Project tutor has been delighted with 1,5 progress, marvelling at his growth in confidence and on seeing" a complete change in him" Begt of all, following the placement, J was 8ble to start back at school. 19 surrey lifelong learning partnership We have also gone out on the road to reach local Cub groups, Young person c3fes and we did a specific training session over 6 weeks at Brooklands Museum during the summer holidays It has also been a successful year with both wor&hops providing quality servicing and sales to their respective local communities. Bikes are sold at an affordable price and at the same time generate funds to Sustain the project and deliver training. One notable sale was a tandem bike and an unusual project was the restoration of a vintage Post Office Bike. These are among the variety of challenges that our volunteers enjoy. In terms of further support for local communities, we have been very busy and are excited about a proposed new dedicated training facility to be located at Lockwood (Slyfield in Guildfordl. We are grateful to 20 regular volunteers without whom this work would not be possible. Volunteers, led by David Ventris, also helped us to erect much needed storage facilities for our bikes, with £5.OtK> Surrey Your Fund awarded by Councillor Angela Goodwin. 20 surrey lifelong learning partnership THE ETHOS PROJECT The ETHOS project focuses primarily on supporting those who are seeking 2ecommodation or who are in danger of losing their home through lack of income. The project is funded by Tandridge District Council. Epsom & Ewell Borough Council and Rosebery Housing Inow part of Town & Country Hou5ingl. Participants are referred to the service by funding partners. We work with clients to identify their skills and any skills gaps. Together we develop an action plan and help them to gain confidence, learn new skills and to prepare for employment. This was a challenging year. With the cost-of-living crisis there were huge issue5 Wlth homele5sne55. Project partners were making great efforts to keep people in their hornes. People who were not working but also benefit capped were a priority and needed support. Alongside thi5 the supply of housing was diminishing and priv3te hoLJsing w3s unaffordable to many. OUTCOMES New Registrations Trtsining Accredited TrGining non-occredited Guined Employment Voltsnteering 95 13 15 27 18 Case Study A young mother of two, living under threat of eviction, needed to lind employment to exempt her from the beneh't cap and enable her to access better options for housing. She had been interested in working in Site Management within the constfuchon industry. Our ETHOS adviser coached her in strengih5-based inteTviewing, helping her to realise that she had already acquired a wealth of valuable ski115 which were transferable to the workplace. Armed with a new attractrve CV showcasing her talents, she was encouraged to apply for a national programme called Women in Construcrion aimed at recruiting more women into the conslructio arena. Having successfully Cofnpleted this programme, she is now seekin8 to follow a Ca￿er in health and safety and has engaged in further training. She has secured a ￿Cs card, essential to working orb construction sites. OurAdviser has also been helping her to acce55 support with childcare and travel. She acknowledges that her mental health is greatly improved as now She feels she is following her dream. 21 surrey lifelong learning partnership GUILDFORD COMMUNITY LEARNING CENTRE Our premise5 at 109 Southway Iwestboroughl provide a classroom where we enEage with p2rtner organisations to deliver learning to meet local needs. Beneficiaries include those with low skills, single parents, carers, ex-offenders, and refugees. This year with funding from Guildford Poyle Charity and from the Community Foundation for Surrey, we were able to support 29 local people with wrap-around tutor and mentor support for basic literacy, numeracy, digital skills, and with employability skills, resilience training, and confidence building. Client need is ever present within this community, and the nature of the problem is consistently debt, a deficiency in digital skills, literacy and numerary. In addition to developing skills the project also provided practical support to address the cost of living. Case Study C came to U5 Wlth significant debt and struggling to manage their household budget. Our team provided a compassionate and supportive environment where the client felt safe to openly discuss their challenges and work toward practical solutiDns. Here's how we made a differen￿.. Our team equipped client5 With skills and strategies to bètter manage their household finances. The client's water debts had been escalated to debt collectors, causing significant stress. They were successful in clearing these debts and a manageable new payment plan was arranged. We referred the client to a welfare benefits specialist to ensure they were accessing all entitled support. An energo survey referral was orranged, enabling further tailored energy advice and identifying opportunities for long-term savings. To help the cliènt $3ve money on cooking Costs and adopt healthier eating habits, 15sued an air fryer. This sm311 change had a $1gnificant posttive impact on their daily life. We worked collaboratively with health worker5 from University of Surrey. The client received a physical and mental health check and advice, further supporting their overall well-being. Outcome.. The client left not only with their immediate financial burdens alleviated but also with a sense of empowerment and tools to maintain financial and personal well-being, "I wosn't expecting to receive so much help* It WQ5 umazing (Ind ha5 mude u real differencefor us. Thank you so much" 22 surrey lifelong learning partnership "The help was great, reolly wellstructured so l understood it ok. I didn't know unything obout whot opplionces Cost and the tIP5 about s(Jving money have re(Jlly helped me. I would like to occessfurther support, if p055ible" FINANCIAL REVIEW Financial Position and Challen e5 Faced The accounts for 2023-24 show a surplus of £18.583 at the year-end. The Bounce Back Business Loan secured from HSBC continues to protect the charity against any unforeseen cashflow problems which might arise has proved beneficial as there have been delays to income payments and the competition for grant funding remains high. Reserves SLLP needs to hold reserves to.. Provide an appropriate level of working capital Allow for the development of new initiatives Provide against any significant drop-in short-term funding. If necessary, to close the charity down in a controlled way, meeting all currently known The charity has used its own unrestricted funds to support projects and the nature of some of the projects involves an element of trading which is more financially risky. The trustees may also wish to temporarily fund projects or continue to fund projects where grants have ceased or been substantially reduced, to avoid a stop-start approach. Reserves need to be held to provide for these possibilities. Management 2ccount5 are monitored and reviewed quarterly at Board meetings to ensure that this level of reserves is maintained, and that if there should be any impact on reserves appropri8te action 19 taken to address this. The Reserves Policy is similarly reviewed on a regular basis. The current level of reserves now stands at £79,911. The Board has agreed that this is sufflcient to meet obligations. It is recognised that some projects have required a net investment from SLLP. We are working hard to ensure that Costs are covered and additional income to address any funding gaps is secured. Risk Mana ement A register of the major risks to which the Charity is exposed is maintained and reviewed to ensure that 5VStem5 and procedures are in place to manage those risks and that appropriate insurances are in place. Principal risks and mitigating factors include: Sustainability within timei of f inancial uncertainty-The Covld Bounce Back Loan continues to reduce the impact fluctuating income flows and allowed for the Investment in project Start-ups where this is beneficial. A Deputy Chief Executive has been appointed and the new Staff Fundraising Team which meets fortnightly Is becoming incieasingly more effective. 23 surrey lifelong learning partnership Loss of key staff - the Charity aspires to expand its areas of operation and turnover. thereby also incre35ing income to support staff resources and cover. It is taking steps to aSlow for work shadowing of senior roles. The charity continues to operate a money purchase staff pension scheme (the People's Pension) set up in April 2016. The charity does not have any significant pension liabilities. 24 surrey lifelong learning partnership Acknowledgements We are grateful to the many partner orBanisations ènd funding organisations who have supported our work. Activate Learning Guildford Philanrhropv Awards lor All High Sherrif Youth Fund 8rooklands College Jl's Arts Academy Cllr Eber Kington Jobcentre Plus Coast to Capltal Local councillors Community Foundation 5urrev London Learnin8 Consortium Clarion Futures Mole Valley 01strict CTC Europe.com Ltd 03kleaf Enterprise Department ol Work & Pensions P A Housing Elmbridge Borough Council Riverview Children'5 Centre Epsom & Ewell Borough Council R05ebery Housing Epsom Surestart Children'5 Centre South-WÈst Trains European Social Fund Surrey Police Evans Cy¢les Surrey Coalition of Disabled People Guildford Borough Council (Aspirel The Poyle Charity Surrey Supported Employment Fund Surrey Young Person's Funds Surrey Care Trust Community Action Surrty Surrey County Council Surrey Your Fund Tandridge District Council The Wi51ey Foundation The Good Things Foundatio University of Surrey Voluntary Action Elmbrid8e Voluntary Action South-west Waltori Charity Weyfield School Work Stress Solut50nS Woking Borough Council With special thanks to . Walton Charity for providing funding and support to develop the Bike project and to promote literacy skills. 11 waltoi Icharity Surrey County Council for funding the Multiply project to help develop rnathematical skills and for providing Warm Hub funding. SURREY Community Foundation Surrey for supporting comrnunity learning projects in Park Barn develop skills, promote employment and combat poverty, 04 Communlty Foundation lor Surrey Epsom & Ewell Borough Council for supporting the Epsom & Ewell Employment & Skills Hub 'EWELL Mole Valley District Council for supporting the Mole Valley Employment & Skills Hub Molevalley LhstrLtCouM DWP for supporting our Employment & Skills Hubs Work & 25 surrey lifelong learning partnership JJ'S Arts Academy for their generous donation of guitars, helping us continue to the Music Harmony Project. With special thanks to.. To the following partners for 5UPPOrting the ETHOS project. through funding. facilitating referrals to the project and attending quarterly meetings to review progress and develop plan5. EPSOM Tandridge District Council ROSEBeRY 26 surrey lifelong learning partnership FUTURE DEVELOPMENTS Identify and seek to support 'untapped audiences, le.g. bored and seeking 3 changel. Expand the mental health resourceg available to SUPPOrt both staff and clients. Add A Younger Age Group to 'Lifelong Learning" o Provide teaching skills for early years, parents Offer support for youth group5 11-17 to help them develop social skills and confidence. Identify opportunities for volunteering and introduce a volunteer management system. Improve marketing across all SLLP platforms (social medi31 and deliver a coherent message and ppoint ambassadors for key SLLP projects. Review government policy and intentiofls 50 that we are alive to new opportunities. Capitalise on relationships with employers and lever in funding and support. Develop a strategy for the longer-term sustainability of SLLP. Increase the profitability of the Bike Project and capilalise on its green credentials. Structure Governance and Management Surrey Lifelong Learning Partnership was established in 20CK) and registered as a charity on 6, September 2011. It is a company limited by guarantee and has articles of association developed from the Charity Commi55ion's Model Articles of Association in which the Trustees are responsible for appointing new Trustees, The Tru5tee5 are provided with bespoke training to support them in undertaking their role as Trustees. The Board has delegated day-to-day Management of the Charity to the Chief Executive. However, a system of governance is in place and calendar of Board agenda items has been created to engure that Trustees maintain proper oversight and control of operations and keep under review all matters required in order to comply with Charity Commi5510n rules. 5laff remuneration is reviewed annually. Staff roles h3ve been benchmarked to ensure that salaries are matched appropriately to roles and responsibilities. No other external bodies are entitled to appoint Trustee5. The Trustee5 have considered the guidance published by the Charity Commission with regard to public benefit and the Charity. The Trustees have reviewed and confirmed the Charivs objectives. 27 surrey lifelong learning partnership Indepe1￿ent ExamEner's Report*0 the Tru5tee5 of Suffey Ilfelong Leornln9 Purtnenhlp Independent examlner's rewl to th• trust•es ol SuThey Ufelong Learnlng P