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|alue for Money|Me|tric|s||||||
|---|---|---|---|---|---|---|---|---|
|Metric|||||RSH|Actual|Target|Global|
||||||metrics|2022|2023|accounts|
|||||||||median 2021|
|||||||||Less than 2500|
|||||||||units|
|Reinvestment
%|||||Yes|0%|0%|4.6%|
|New supply
delivered||%|||Yes|0%|0%||
|New social housing|supply||||Yes|0%|0%|0.8%|
|New non- social housing|||supply||Yes|0%|0%|0%|
|Gearing % - debt|as|a %of|||Yes|0%|0%|33.7%|
|assets|||||||||
|EBITDA MRI Interest||cover %|||Yes|0%|0%|205%|
|Headline social housing|||cost||Yes|E6,578|E6,560|F4,790|
|per unit|||||||||
|Operating
margin|%|- social|||Yes|21.4%|27.3%|25.1%|
|housing|||||||||
|Operating
margin|%|- overall|||Yes|21.4%|27.3%|22.1%|
|Return on capital|employed||||Yes|2.5%|3.5%|2.9%|
|(ROCE) %|||||||||
|Average
WMC increases|||||No|3.7%|7%||
|compared
to other|registered||||||||
|providers
nationally|||||||||
|Rent Loss from Voids|||||No|0.4%|5%||
|Bad debts for the year||||||fNil|ENil||
|Tenant arrears||||||0.9%|5%||
|Turnover RSL||||||8102,981|F102,959||
|EPC Rating C and|above||(2014/||No|87.5%|87.5%||
|2021)|||||||||
|Resident
participation||in|||No|37.5%|75%||
|decision making
(attendance||||at|||||
|trustee meetings)|||||||||
##
##
##
|Question|||0/|0/|0/|0/|0/|
|---|---|---|---|---|---|---|---|
||||Very|Fairly|yes|No|N/A|
||||satisfied|Satisfied||||
||||OI|||||
||||Strongly|||||
||||a ree|||||
|1.
Taking everything
into account,
how satisfied or|||93.33|6.67||||
|dissatisfied
are you with the service provided
by
Charit
?||the||||||
|2.
Has the Charity carried out a repair to your home||in|||66.67|33.33||
|the last 12months?||||||||
|3.
Ifyes (to question 2), how satisfied
or dissatisfied|||90.91|9.09||||
|are you with the overall repairs service from the||||||||
|Charit
over the last 12months?||||||||
|4.a Ifyes (to question 2), how satisfied or dissatisfied||are|90.09||||9.09|
|you with the time taken to complete your most recent||||||||
|re airafter
oure
ortedit?||||||||
|4. b Are you still waiting
for repairs to be carried out Yes/||||||100||
|NO||||||||
|4.c.Have you declined
for repairs to be carried out Yes/||||||100||
|No||||||||
|5.
How satisfied or dissatisfied
are you that the Charity|||100|||||
|rovides a home that is well-maintained?||||||||
|6.
Thinking
about the condition ofthe property
or|||93.33|6.37||||
|building
you live in, how satisfied or dissatisfied|are|||||||
|ou that the Chari
rovides a home that is safe?||||||||
|7.
How satisfied or dissatisfied
are you that your|||100|||||
|landlord
listens to
our views and acts u on them?||||||||
|8.
How satisfied or dissatisfied
are you that the charity|||100|||||
|kee s
ouinformed
aboutthin
sthatmatterto||ou?||||||
|9.
To what extent do you agree or disagree
with the|||100|||||
|following? "the John Bowley and ShenNood
Almshouses
treats me fairl
and with res ect."||||||||
|10. Have you made a complaint
to the Charity
in the||last|||23.08|76.92||
|12months?
(be clear that expressions
of||||||||
|dissatisfaction
are complaints).
Yes/ No|||100|||||
|Ifyes, how satisfied or dissatisfied
are you with your
landlord's
a
roach to corn
laint handlin
?||||||||
|11.Do you live in a building
with communal
areas, either|||||100|||
|inside or outside, that the Charity
is responsible
for||||||||
|maintaining?||||||||
|11.b Ifyes, how satisfied or dissatisfied
are you that|your||100|||||
|landlord keeps these communal
areas clean and well-||||||||
|maintained?||||||||
|How satisfied or dissatisfied
are you that the John|||100|||||
|Bowley and Sherwood Almshouses
makes a positive||||||||
|contribution
to
our nei
hbourhood?||||||||
|12. How satisfied or dissatisfied
are you with the|||73.33||||26.67|
|Charity's
approach
to handling
anti-social||||||||
|behaviour?||||||||
|13. How satisfied or dissatisfied
are you that the weekly|||93.33|6.67||||
|maintenance
charges represent
good value for||||||||
|mone||||||||
##
##
##
##
|enant Satisfaction measured|enant Satisfaction measured|by|the lan|dl|ord|||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|Question|||||||Score|Notes||||
|Decent Homes Standard|||||||0%|Trustees|havejust|||
|Percentage
of Homes that|don't meet the decent||||Homes|||commissioned||||
|Standard||||||||quinquennial||||
|||||||||inspections|||oftheir|
|||||||||ro|erties|||
|Repairs|||||||100%|||||
|Repairs completed
with target timescale (emergency||||||and||||||
|non- emergency
repairs requested||by|tenants)|||||||||
|Gas Safety Checks|||||||100%|||||
|Percentage
ofhomes that|have had all the necessary|||||gas||||||
|safet
checks.||||||||||||
|Fire Risk Assessments|||||||100%|Trustees|to||action|
|Percentage
of homes
in buildings||that|have had||all the|||points raised|||in the|
|necessary
fire risk assessments.||||||||2022 Fire||Door||
|||||||||Surve|in||2023|
|Asbestos Safety Checks|||||||100%|||||
|Percentage
of homes
in buildings||that|have had||all the|||||||
|necessary asbestos management||surveys
or||re-||||||||
|ins ections||||||||||||
|Water safety checks|||||||100%|Reviewed|by|trustees||
|Percentage
of Homes that|have had all the necessary|||||||||||
|le ionella risk assessments||||||||||||
|Lift safety checks|||||||100%|||||
|Percentage
of homes
in buildings||where the communal||||||||||
|assen
er lifts have had all the necessa
safet|||||checks|||||||
|Complaints
relative to size of landlord|||||||NA|1 complaint||received||
|The number ofcomplaints|the landlord||receives||for each|||from 16|properties|||
|1,000 homes the
own||||||||||||
|Complaints
responded
to within||complaint||handling|||100%|||||
|scale timescales||||||||||||
|Percentage
ofcomplaints|the landlord||responds||to within|||||||
|the times set by the Housing
Ombudsman's
Complaint||||||||||||
|Handlin
Code.||||||||||||
|Antisocial cases relative|to the|size|ofthe|landlord||||No incidents of||||
|The number ofanti-social|behaviour cases opened for|||||||antisocial|behaviour|||
|each 1,000 homes.||||||||||||
|Fixed Wiring Checks|||||||100%|||||
|The number ofproperties|that have up to date fixed wiring|||||||||||
|checks||||||||||||
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##
##
|||Notes||2022||2021|
|---|---|---|---|---|---|---|
|Turnover||||105,282||98,955|
|Operating
expenditure|||||||
|Management
expenses|||58,021||47,460||
|Repairs and maintenance|||18,502||15,660||
|Service costs|||6,291||4,665||
|||||(82,814)||(67,785)|
|||||22,468||31,170|
|Other income||||20|||
|Operating
surplus||||22,488||31,170|
|Interest receivable
and|other income|7||1,358||948|
|Surplus for the year||||23,846||32,118|
|Revaluation
of investments||13||(5,225)||2,727|
|Total comprehensive
the year|income for|||18,621||34,845|
##
##
||||||Revenue|Designated|Restricted|Total|
|---|---|---|---|---|---|---|---|---|
||||||Reserves|Reserves|Funds||
|||||||f.|f.||
|Balance||at 1 January||2022|463,571|203,000|49,850|716,421|
|Surplus
/
statement||(deficit) from
ofcomprehensive|||27,332|(8,711)||18,621|
|income|||||||||
||||||490,903|194,289|49,850|735,042|
|Transfer||between|funds||(8,711)|8,711|||
|Balance||at 31 December 2022|||482,192|203,000|49,850|735,042|
##
##
||||Notes||2022||2021|
|---|---|---|---|---|---|---|---|
|Fixed assets||||||||
|Tangible fixed assets|||12||747,313||739,722|
|Investments|||13||44,665||49,890|
||||||791,978||789,612|
|Current assets||||||||
|Trade and other debtors|||14|6,615||4,402||
|Cash and cash equivalents||||114,208||100,494||
|||||120,823||104,896||
|Creditors: amounts
within one year|falling|due|15|(10,767)||(8,776)||
|Net current assets|||||110,056||96,120|
|Total assets less current||liabilities|||902,034||885,732|
|Creditors: amounts
after more than one|falling
year|due|16||(166,992)||(169,311)|
|Total net assets|||||735,042||716,421|
##
##
|||A|S AT YEAR ENDED 3|1DECEMBER 2022||
|---|---|---|---|---|---|
||||Notes|2022|2021|
|Reserves||||||
|Revenue|reserve|||482,192|463,571|
|Designated||reserves|19|203,000|203,000|
|Restricted||reserves|18|49,850|49,850|
|||||735,042|716,421|
##
##
|||||Notes|2022|2021|
|---|---|---|---|---|---|---|
|Net cash generated
from operating||activities||20|35,810|43,700|
|Cash flow from investing|activities||||||
|Purchase
oftangible
fixed assets|||||(22,430)|(20,036)|
|Interest received|||||334|8|
||||||13,714|23,672|
|Cash flow from financing|activities||||||
|Interest paid|||||||
|Repayment
of borrowings|||||||
|Net change
in cash and cash equivalents|||||13,714|23,672|
|Cash and cash equivalents|at beginning||ofthe year||100,494|76,822|
|Cash and cash equivalents|at end|of|the year||114,208|100,494|
##
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##
##
|Units
in man|a|gemen|t.|||||
|---|---|---|---|---|---|---|---|
|||||||Units at|Units at|
|||||||start|end|
|Supported
housing|||and housing||for older people|16|16|
|Turnover||||||||
|||||||2022|2021|
|||||||E|F|
|Weekly maintenance|||contributions|||102,963|96,636|
|Social housing||grant utilised||in|year|2,319|2,319|
|||||||105,282|98,955|
|Management||expenses||||||
|||||||2022|2021|
||||||||F|
|Water rates||||||148|82|
|Light and heat||||||2,212|2,401|
|Insurances||||||2,585|2,365|
|Cleaning||||||2,111|1,985|
|Telephone||||||309|330|
|Administration||||||35,817|24,160|
|Loss on disposal of|||tangible|fixed assets|||46|
|Depreciation||||||14,839|16,091|
|||||||58,021|47,460|
|Service costs||||||||
|||||||2022|2021|
|||||||F|f.|
|Audit and accountancy||||||4,556|3,280|
|Subscriptions||||||927|810|
|Professional|fees|||||751|575|
|||||||6,291|4,665|
##
##
##
##
|6.|Other in|com|e|||||
|---|---|---|---|---|---|---|---|
|||||||2022|2021|
|||||||F|F|
||Non-government|||grants and donations||20||
|7.|Interest|receivable|||and other income|||
|||||||2022|2021|
||||||||F|
||Dividends|received||||848|940|
||Bank interest||received|||334|8|
|||||||1,182|948|
##
||||2022|2021|
|---|---|---|---|---|
||||F||
|Operating|surplus as stated after charging:||||
|Auditor's|remuneration||4,454|3,280|
|Depreciation|||14,839|16,091|
|9.Auditors'|remuneration||||
||||2022|2021|
||||F|F|
|Fees payable for the audit ofthe charity's||financial statements|4,454|3,280|
|Fees payable for other services|||751|575|
##
|per week.
No employee
received|remuneration
above F60,|000 (2021 —none).||
|---|---|---|---|
|Staff costs for the year amounted|to:|||
|||2022|2021|
|||F|E|
|Wages and salaries||29,745|19,692|
|Pension costs||693|394|
|||30,438|20,086|
##
##
##
##
##
##
|Investments||||||
|---|---|---|---|---|---|
|||||2022|2021|
|The market value of investments
as at 31 December|2022 is as|follows:||||
|M8G: Charity
Multi Asset Fund —843 income units||||744|768|
|BlackRock: Charities
UK Bond Fund A —309.166accumulation||units||13,496|16,373|
|BlackRock: Charities
UK Bond Fund A- 720 income|units|||1,051|1,323|
|BlackRock: Charities
UK Equity Fund A —2,753.536|income units|||19,011|19,699|
|COIF: 571 income units||||10,363|11,727|
|||||44,665|49,890|
|The cost of investments
as at 31 December 2022 is|as follows:|||||
|M8G: Charity
Multi Asset Fund —843 income units||||732|732|
|BlackRock: Charities
UK Bond Fund A —309.166accumulation||units||15,965|15,965|
|BlackRock: Charities
UK Bond Fund A —720 income|units|||1,376|1,376|
|BlackRock: Charities
UK Equity Fund A- 2,753.536|income units|||18,105|18,105|
|COIF: 571 income units||||6,659|6,659|
|||||42,837|42,837|
|All investments
held at 31 December 2022 are UK listed investments|||in managed|funds.||
|Market value at 1 January 2022||||49,890|47,163|
|Unrealised
surplus
/ (deficit)||||(5,225)|2,727|
|Market value at 31 December 2022||||44,665|49,890|
##
##
|14.Trade and other|deb|to|rs|||
|---|---|---|---|---|---|
|||||2022|2021|
|||||F|F|
|Arrears ofmaintenance|||contributions|2,477|764|
|Other debtors||||176||
|Prepayments
and accrued income||||3,962|3,638|
|||||6,615|4,402|
|15.Creditors: amounts||falling due within one year||||
|||||2022|2021|
|||||F|F|
|Accruals and deferred|||income|8,464|8,456|
|Other creditors||||2,303|320|
|||||10,767|8,776|
|16.Creditors: amounts||falling due after more than one year||||
|||||2022|2021|
|||||F|F.|
|Accruals and deferred|||income|166,992|169,311|
|17.Deferred income||||||
|||||2022|2021|
|||||F|F|
|Balance brought|forward|||169,311|171,630|
|Released
in year||||(2,319)|(2,319)|
|Balance carried forward||||166,992|169,311|
##
##
##
|ted res|erves||||
|---|---|---|---|---|
||||Property||
||||valuation|Total|
||||reservef|f|
|At 1 January 2022|||49,850|49,850|
|Surplus|/ (deficit) for the year||||
|Transfer|between|funds|||
|At 31 December 2022|||49,850|49,850|
##
##
|Designated
reserve|s||||
|---|---|---|---|---|
|||Cyclical|Extra-|Total|
|||maintenance|ordinary||
|||fundf|repair fund||
|At 1 January 2022||30,000|173,000|203,000|
|Surplus /(deficit) for the year||(8,711)||(8,711)|
|Transfers
between|funds|30,552||30,552|
|Transfers for capital|spend|(21,841)||(21,841)|
|At 31 December 2022||30,000|173,000|203,000|
##
##
|F|OR THE YEAR ENDED 31D|OR THE YEAR ENDED 31D|ECEMBER 2022||
|---|---|---|---|---|
|20.Note to the statement|ofcash flows||||
||||2022|2021|
|||||F|
|Cash flow from operating||activities|||
|Surplus for the year|||23,846|32,118|
|Adjustments
for non-cash||items:|||
|Depreciation
oftangible|fixed assets||14,839|16,091|
|Loss on disposal oftangible
assets||fixed||46|
|(Increase)
/ decrease
in
other debtors|trade and||(2,213)|1,122|
|Increase
/ (decrease)
in
other creditors|trade and||1,991|(3,350)|
|Government
grants
utilised||in the year|(2,319)|(2,319)|
|Interest received|||(334)|(8)|
||||35,810|43,700|