OAVSS Domestic Abuse Volunteer Support Service5 Helpline 01892 570538 Domestic Abuse Volunteer Support Services Annual Report and Financial Statements for the Year to 31 March 2023 Charity registration number: 1143001 Company registration number: 07660698
Company Information Trustees Kristen Paterson Chair, Resigned November 2023 Appointed Chair November 2023 Deputy Chair Treasurer Resigned November 2023 Jan Berry Kevin Corbett Alex Conway CTA ACA Merle Bigden Jane Campbell Sharon Copestake (Venerable) Appointed November 2022 Veronica Knight Jenny Knott Angela Painter lill Ruddock Jackie Sumner Appointed February 2023 Resigned July 2022 Appointed November 2022 Appointed February 2023 Patrons Jane Ashton DL Louise Jameson Offlce Address DAVSS Office, The Police Station, Crescent Road, Tunbridge Wells, Kent TNI 2LU Postal Address P.O.Box $30, Tunbridge Wells, Kent TN2 9T8 Reglstered Offlce Finchley Park, Emmet Hill Lane, Laddingford, Kent ME18 6BG Bankers HSBC Bank, 100 High Street, Tonbridge, Kent TN9 IAN Solicitors Thomson Snell & Passmore, 3 Lonsdale Gardens, Tunbridge Wells, Kent TNI INX External Examiners Bourner Bullock, 114 St Martin's Lane, London WC2N 4BE Emall Website www.davss.org.uk
CONTENTS MESSAGE FROM THE CHAIR............................................................................................................... CHARrrY AND GOVERNANCE INFORMATION.... ........ Governance and Strurture.................................................................................................................. Board of Trustees and Management.................................................................................................. Public benefit........................................................................ REPORTOFTHETRUSTEESAND DIRECTORS.................................................................................. For the Year to 31" March 2023.................................................................................................... Our Reason for Being.......................................................................................................................... Our Objert5, Values and Strategy....................................................................................................... What we do..................................................................................................................................... Our Services...........................-....-.........-...-.....-.-.-.......-........-.....-.....................-...-.............................. Our People.. Our staff .. .10 Our volunteers.............................................................................................................................. 11 Our Funders.................................................................................................................................. 12 Our Partner Agencies.................................................................................................................... 12 Our Achievements............................................................................................................................ 13 Our Impacl.........................-..............................-..........-.................................................................... 14 Quantitative Measures. .14 Qualitative Measures- Feedback................................................................................................. 16 Conclusion......................................................................................................................................... 19 Flnance Report,. Independent Examlnerfs Report to the Trustees of Domestlc Abuse Volunteer Support Servl¢es.. 22 Statement of Trustees. Responslbllltles...................................................................................... 24 Statement ot Flnanclal Activitles for the Year Ended 31 March 2023............................................ 25 .20 Balance Sheet as at 31 March 2023............................................................................................. 26 Notes to the FSnancSal Statements for the Year Ended 31 March 2023......................................... 27
MESSAGE FROM THE CHAIR We are extremely proud of the huge courage of our clients over the year, and the commitment and dedication of our volunteers and staff who have worked tirelessly to deliver DAVSS holistic wrap around services for as long as needed, from prevention to crisis intervention and recovery. Over 2022-23 DAVSS received 1,099 referrals induding 68 men and involving 1,729 children, as well as supporting 5,292 helpline calls. We also provided awareness raising / training sessions to agencies, schools, community groups and the faith community about how to recognise domestic abuse and what to do about Clients report that DAVSS support empowers them to make decisions and take action to take control of their lives again, thereby improving life-opportunities for them and their children who are often traumatised by their experience of abuse. 97010 of cllents report feeling safer after DAVSS support, as well as reporting other positive outcomes such as improved mental health and wellbeingi feeling more informed and empowered, obtaining Protective Injunctions, retaining jobs or getting new ones, starting training courses, living in safer or new accommodation, taking up volunteering, plus better nursery/school attendance and health & wellbeing outcomes for their children. Many other family members and friends, and the community also report benefitting. Repeat victimisation for DAVSS clients is an extremely low 50/0 for the year showing the lasting impact of our focus on both crisis intervention and recoveryi and support for as long as needed. Over the year our volunteers provided an amazing 32,578 hours equivalent to over three and a half years of volunteer time an enormous investment by the community in tackling domestic abuse in West Kent and a huge return on investment for our partners and funders. DAVSS life changing services are a huge team effort and my heartfelt thanks go to everyone involved in both supporting DAVSS and delivering our much-needed services. Thank you so much for everything you do. Krlsten Paterson Resigned November 2023
Domestic Abuse Volunteer Support Services (DAVSS) CHARITY AND GOVERNANCE INFORMATION for the Year to 31 March 2023 Governance and Structure DAVSS was incorporated on 7th lune 2011 under the Companies Act 2006 as private company limited by guarantee and registered as a Charity on 21" July 2011. It is governed by a memorandum and articles of association which have been in place since incorporation. Board of Trustees and Management DAVSS has a strong and committed Board of Trustees who are also the Directors of the charity. They are drawn from the local community and represent legal, financial, IT, community safety, voluntary sector, faith community and charity expertise, and remain up to date by professional training and/or trustee development.. One of our Trustees is a volunteer representative and has lived experience of Domestic Abuse (DA). Trustees met quarterly over the last year with the following advisors to discuss strateglc and operational aspects of the Charity: Henu Cummins DAVSS Chief Executive Officer to August 2023, Claire Wiliams, DAVSS Chief Executive Officer from September 2023; and the Kent Police Area Commanders for Tunbridge Wells, Tonbridge & Malling and Sevenoaks & Swanley. Publlc beneflt The Trustees confirm that they have complied with the duty in Section 17 of the Charities Act 2011 to have due regard to the Charity Commission's general guidance on public benefit when reviewing DAVSS aims and objectives and in planning activities and setting policies and priorities for the year ahead. DAVSS charitable objectives are shown on page 8.
Domestic Abuse Volunteer Support Services (DAVSS) REPORT OF THE TRUSTEES AND DIRECTORS For the Year to 31st March 2023 Our Reason for Being DAVSS was set up in 2011 following a successfully evaluated pilot project, which demonstrated a real need for a support service for people experiencing domestic abuse in West Kent. Referrals and helpline calls to DAVSS, along with client and agency feedback, continue to demonstrate that this need is crucial and ongoing. Police reported 2.4 million OA-related incidents in England and Wales in 21122 During the pandemic we saw a sharp increase in DA but now that the restrictions are lifted the number of cases being reported has fallen although they remain ISO/o above pre- pandemic levels. Additionally, according to the latest figures available, the complexity of cases has continued to be much greater (38Vo involved violence in 21122 compared with 350/0 in 19120), so victims require multiple interventions and support for a longer period, something we expect to see continue for the foreseeable future. 180/0 of all crimes in England and Wales were DA-related in 21122 compared with 15D/o in 19120 In 21122 in Kent there were 21 DA crimes per 1,000 people, compared with an average for England and Wales of 15 There is a widespread perception that because of its relative affluence (albeit with pockets of deprivation), DA is less likely to occur in West Kent but nothing could be further from the truth. DA is pervasive and respects no boundaries, be they ones of gender, socio-economic status, ethnic origin, age or disability and statistics show this to be the case. When victims have assets, they often do not meet the criteria for legal aid or benefits, even when they a prevented from accessing their assets by their abuser. DAVSS, vital volunteer support enables victims to secure the resources they need to take action to make them and their children safe. 38010 of all violent crimes in Kent in 21122 in Kent were DA related, the second highest incidence in England and Wales The DAVSS service model is unique in that it is not time- limited, is holistic and 15 entirely tailored to the need5 of the victim which can vary very widely. The low repeat victimisation rate we achieve along with feedback from our service users and our high reputation all demonstrate the effectiveness of our approach.
Our Objects, Values and Strategy We believe that everyone deserves to feel safe in their intimate relationships. Our vision is that anyone who is experiencing domestic abuse of any kind by an intimate partner or close relative should have the knowledge and support necessary to protect themselves from harm and feel empowered to take control of their life again, whatever the level of risk. This vision drives our aims, our values, and strategy: Our Objects Our Values Provide relief to people and their dependants living in West Kent who have suffered any form of abuse within an intimate family relationship Safety comes first We empower our clients and those we work with We are client led Everyone deserves our best - we listen, act with integrity and are non-judgemental Provide training and education in understanding DA By the community for the community - we enable the local community to provide support to those who need it Introduce and engage in services to promote healthy relationshlps Our Strategy To provide confidential free, tailored, holistic volunteer support for as long as needed to anyone in West Kent experiencing DA, empowering them to take action to make them and their children safe and recover from the abuse they have experienced. Prevent abuse by raising awareness of DA in the community and promoting healthy relationships. Work proactively in partnership with others to deliver the best possible servIs. Seek funding to enable us to grow our volunteer base so we can support more people experiencing DA, and meet existing and new needs. We will remain independent and differentiated from other providers - a local Servi provided by local people for local people.
Our Services DAVSS provides vital support services for anyone (men, women, LGBTQ+, ethnic minorities, disabled people) experiencing domestic abuse, who often have no-one else to turn to and are in desperate need of support. We work with clients from immediate crisis intervention through to recovery, empowering them to make decisions and take action to make them and their children safe. Our services are client-centred, volunteer-led, free and confidential, include all levels of risk and are not time limited. We provide pro bono solicitors, interpreters, and recovery programmes when needed. We work very closely with other agencies, the voluntary sector, and community groups (e.g. Police, Social Services, Health, Education, Housing, Citizens Advice), as multi-organisation partnership working is Vital to the provision of DAVSS, holistic wrap-around service and our ability to support our clients effectively. We also provide public education and raise community awareness about this serious issue to try to ensure earlier reportingi prevention and reduction wherever possible, mitigating the harmful consequences to victims and their children. AIMS Provide relief to people experiencing abuse within an intimate family relationship Deliver services which empower and change mindsets Train the community in DA / healthy relationships DIRE CUENT SUPPORT EDUCATION ADULT & CHILDREN RECOVERY SERVICES Helpline & phone support (crisis intervention, risk assessments, safety advice, ongoing support) Website (signpostingi information) Face to face tailored support (all adults, all risk levels, open ended Court preparation and SUPFlOrt to court Healthy relationship courses for schools and colleges DA training for agencies, community and faith groups and local businesses Freedom, ACE Recovery and Own My Life programmes Peer sUPPOrt groups
Our People Our clients The pervasiveness of DA is such that our clients come from all walks of life and may be of any gender, sexuality, age or ethnic origin. In 22123 we had 1,099 referrals, 68 of whom were men, 117 were from a minority ethnic group, 26 from the LGBTQ+ community and 126 disabled people. People identifying themselves as disabled are underrepresented in our referral group compared with those in the West Kent population, as are men and people from the LGBTQ+ community, and we continue to focus our efforts on reaching these groups. Ethnic minority referrals to DAVSS ( I 10/0 of the total) are higher than the proportion of people from ethnic minority backgrounds residing in West Kent, which shows some success in reaching these communities. However, more work is needed to ensure all ethnic groups are bein9 reached and that the complexities of their experience and their diverse needs are fully understood and addressed. Here are Some of our client5. stories from the immediate cri515 through to recovery (names have been changed and stories anonymised for client safety). Abdul, a young adult with leaming difficulties, was referred to DAVSS by the Police after they were called to attend a DA incident. He had been suffering severe emotional and psychological abuse and bullying at the hands of his brother for some time, and had sustained a number of injuries. Following a risk assessment and a safety plan being out in place with Abdul, DAVSS secured help from housing and social services. Abdul was re-housed and with DAVSS, support managed to live independently from his family and start new life. Stella had been married for 19 years when her husband became violent after forming a relationship with a male neighbour. One of their three children witnessed the husband buying drugs which the school reported to social services, resulting in him being denied access to any of his children. Violent acts and threats of arson ensued, as well as severe harassment by phone. DAVSS assisted Stella to secure a Non Molestation order which he breached, and he prevented her from entering her home. He was arrested and with DAVSS, help and support from social services Stella was rehoused out of the rea.
Nadine's 14 year marriage was volatile and had often been abusive with some violent episodes including strangulation. The couple finally separated pemianantly and the husband began a new relationship. The divorce was acrimonious and the husband demanded joint custody of their two sons which Nadine felt was unsafe due to the husband's poor anger management and abuse. He and his new partner subjected Nadine to severe harassment and psychological abuse. With DAVSS. support she secured a Non Molestation order. a child protertion order from social services, and additional home security from the Police. Nadine and her children attended DAVSS recovery programmes and eventually she was able to move on with her life with a new partner. Susanna had fled from her abusive partner a year before and although a Non Molestation order was in place he had breached it several times and it was due to expire. DAVSS supported her through the court process of securing an extension. When her partner discovered her whereabouts and began to harass and threaten her DAVSS referred her case to MARAC and helped her to secure a change of accommodation. After attending the Freedom Programme Susanna felt sufficiently empowered to move forward on her own. Our staff Our volunteers are supported by 9.7 managers and staff including five trained Independent Domestic Violence Advocates (IDVAS). Managers provide coachingi mentoring, case supervision and quality assurance, and other staff provide administrative and other support. Funding secured during the period of the pandemic enabled us to ensure we could increase staff numbers and therefore provide our volunteers with the extra coaching and support they need when dealing with the increased complexity of referrals and Helpline calls received since COVID. We are grateful to our funders for enabling us to maintain this level of support. We are also grateful to have received new funding for a Children's Independent Domestic Abuse Advisor (IDVA) to enable us to extend our children's recovery programmes to meet the increased need. Training is vital in order to increase the resilience of our organisation and upskill staff and volunteers, thereby creating capacity for further growth, enhancing job satisfaction, and ensuring service delivery meets national standards and best practice. Over the last year managers have received leadership training, and we also offer externally delivered mentoring for senior staff, along with inhouse and externally delivered training (including refresher training) for all staff and volunteers. io
Our volunteers Our services are delivered by our current team of 35 volunteers, which includes DA and Helpline advisors, volunteers delivering the peer support group. and others who assist with admin, coordination and fundraising. Our professionally trained volunteers commit to a minimum of 5 hours per week to supporting the DAVSS Helpline or 10 hours a week supporting clients, but most volunteers, hours significantly exceed this. We are constantly recruiting new volunteers, and our volunteers come from a range of backgrounds. Some have life experience as survivors of domestic abuse themselves (survivors are recruited two or more years post abuse). Most of our volunteers are women but we are fortunate to also have male volunteers, so we are able to give our clients the option of having a male advisor should they prefer this. The enormous professionalism, dedication, tenacity, patience and efficiency of our volunteers ensures that our work is of the highest quality and meets the often complex needs of our clients. New volunteer DA and Helpline Advisors have the opportunity to shadow experienced staff and volunteers, before undergoing 14 days, accredited Quality Mark DA training, plus 6 days, training on DAVSS policies, processes and procedures. They are then mentored by a fellow volunteer or qualified member of staff before 'flying solo, supporting their own clients. Further training and personal development opportunities have been provided during the year to staff and volunteers by in-house trainingi Outside speakers and attendances at conferences and workshops. Over the year, volunteer numbers have reduced due to the impact of the increased cost of living on some volunteers, financial circumstances which has necessitated their leaving volunteering and taking up paid employment, These volunteers tell us that volunteering with DAVSS has given them the skills and confidence to obtain paid work. As can be seen from the quotes below, volunteers themselves say that they find the work very challenging but satisfying at the same time, and feel that they are making a real difference to both their clients and to their own personal development. Volunteering for DAVSS is very rewardingi especially working with clients at crisis and see how the support we provide changes their lives for the better. They are back at being themselves which is great to witness. I support clients in court and every time I find out that my client gets a Non Molestation order l find it very rewarding. You get something back for yourself. li
Our Funders The support of our fvnders has been critical to our continuing success, and we are indebted to their understanding of the challenges of domestic abuse, and their generosity in supporting the provision of our services. Our funders have recognised the impact of the current financial situation and where possible some of them have provided additional funding available to help address this. Our funders include public sector agencies and organisations, independent foundations, trusts, community groups, the faith community and our many individual donors. We could not deliver our services without their incredible support. The highly positive client outcomes achieved, and most importantly the positive response of our service users, together with feedback from referring agencies, demonstrates the life-changing impact of this funding. Funders have said,. Amazing work DAVSS. Your work and all that you have managed to achieve and delivery over the last year is a credit to you and your colleague5, It is always a privilege to support DAVSS Our Partner Agencies DAVSS continues to work closely with a wide range of organisations in the area and could not deliver our tailored holistic wrap-around services Wlthout their support. This includes the police, solicitors, housing, the Courts, Witness Care Service, social services, health, schools, and others. In particular, we work closely with the three Community Safety Partnerships and the three local authorities in West Kent who have consistently supported DAVSS with funding, along with Kent Police. We also work with partner agencies regarding the new abuse law and obligations to support victims of abuse wherever they reside and including those experiencing controlling and coercive behaviour, and the new partnership structures. We continue to work with voluntary organisations (from debt advice through to equine therapy), community groups and the faith community. Many of our partners have reluctantly extended their waiting lists or have reduced some services due to financial pressures. Our volunteers and staff have stepped up to these challenges and ensured that DAVSS services have continued to be delivered seamlessly. We are very grateful to all our partners, and to the business community, ft)r their support over the year. 12
Our Achievements In 22123 we received 1,099 referrals. 9 % more than pre COVID levels We are proud of the huge courage of our clients, and the dedication and commitment of our volunteers and staff who work tirelessly to provide highest quality customised wrap-around services for as long as needed by the client, from immediate crisis intervention through to recovery. Average hours per volunteer was 795, 19D/o, more than pre pandemic We have continued our learning from COVID and have ensured our services meet the needs of the new post- COVID environment; including the challenges caused by a more constant perpetrator presence as the hybrid /working from home model has been more widely adopted, and the impact of the financial environment over the year and the increased cost of living. Our volunteer Advisors provided 1,662 legal option sessions We continue to support clients to obtain legal protection for them and their children. This includes delivering legal options sessions, assisting in the preparation of court papers, liaising closely with the courts, and acting as a McKenzie Friend where required, and DAVSS pro bono support by partner solicitors and a barrister. Clients welcome this support and say they could not have accessed vital legal protection without our volunteers and staff, as the trauma they have suffered can severely reduce their capacity to cope with what they perceive as an intimidating and daunting court process. Helpline calls SUPPOrted totalled 5,290 360h more than pre- pandemic 99 civil and 8 criminal court proceedings Following COVID we have reinstated our face-to-face trauma led recovery programmes for adults and children. Clients tell us these help them and their children recover from the abuse they have experienced, better recognise the nature of abusive relationships and empower them to move on and lead independent lives again. Our Peer Support Groups have also received extremely positive feedback and clients tell us they are a key part of recovery. 220 people attended our recovery programme5. DAY course participants totalled 641 We resumed our training and awareness raising activities about DA with schools, agency front line staff, community groups, professional groups, businesses and the faith community on which we have consistently received very positive feedback. 1,729 children were involved in the referra15 supported in the year DAVSS, services has been recognised over 23-23 by the following awards: Tunbridge Wells Love Where You Live Awards 2022 Volunteer of the Year and DAVSS was a finalist for the Charity of the Year. and the Kent Charity Awards 2022 - Best use of Volunteers 13
Our Impact We assess our impact using a combination of quantitative and qualitative measures. Quantitative measures include client surveys, the number of protective legal orders obtained, repeat victimisation rates and value for money. Qualitative measures are primarily in the form of the feedback we receive from clients, partner agencies, funders and others in the field of DA. but we also, on case closure, compile case studies which serve to document the outcomes of individual cases. Quantitative Measures Pre-and-post support Wellbeing Surveys show the impact of DAVSS support with clients reporting the following percentage improvements in different aspects of their life: Health and Well Being Outcomes Better economic situation 20 IDJ The overall aim of our Freedom Programme for adults is to improve the self- confidence of our clients which can be badly affected by the trauma of abuse and to equip them with the ability to recognise the difference between healthy and abusive relationships. Our post programme evaluations consistently show that clients feel they have made a significant improvement in all the areas addressed as a result of their attendance on this programme. The Own My Own Life Programme, designed for those clients who have succeeded in moving on after experiencing an abusive latIOnshIp, aims to improve their feelings of physical safety for both themselves and their children and to help them achieve a better quality of life by picking up the threads of their former life including securing employment where appropriate. 41 children participated in the Childn'S recovery programmes (ACE and Freedom), all of whom reported a greater level of understanding and ability to recognise abusive behaviour and what to do about it, than before attending the course. Most importantly, all indicated that they understood they were in no way to blame for the abuse and had improved wellbeing outcomes. 14
641 young people aged 14-15 attended Domestic Abuse Awareness sessions for Young People (DAY), the primary aims of which are to improve understanding and recognition of abuse and equip them with the means to deal with abusive behaviours should they encounter any. During the year we were able to secure 169 Protection Orders and 20 Punitive Measures, thus helping our clients and their dependents keep safe. Protection Orders Obtained Punrtive me3sure5 Restrainingorders Child arrangement orders Occupatlon orders Prohibited steps orders Non-rnole5tation order5 20 It)) Further evidence of our effectiveness is provided by the low rate of repeat vlctlmlsatlon we are able to achieve. This stands at 5010 for 2022-23. Additionally, our volunteer model ensures that we can offer excellent value for money. In the 12 months from 1st April 2021 to 31st March 2022 our volunteers provided a total of 32,578 hours on casework, the helpline, project work, administration and fundraising, which, calculated at the Kent average earnings rate, equates to a cash equivalent of £550.000, an extraordinary retum on investment. This represents a massive return on partners. support, funding, and a huge investment in our community and by the community. 15
Qualitative Measures - Feedback From clients DAVSS has been my lifeline ever Since I first contacted them, I now have more confidence to manage my Sltuation. The support I have received has been lifechanging This time six months ago I wasn't even getting out of bed, I wasn't getting the kids to school on time, I wasn't seeing anyone. My mindset is so different now. I'm so proud of myself. The only way can describe it is that I feel empowered. I don't know what I would do without you guys. You've given me my empowerment back. I love you all so much. You're an angel. Thank you, you've been wonderful. It should be mandatory for victims of domestic abuse. Freedom was great and it should be taught in schools. Its been really good support and really appreciated. I don't really want to be closed off. It's been a great help. DAVSS has been arnazing, helping me sort out my economic, housing problem, guiding me through charities that can help me arrange my life in the right direction. My advisor is such an amazing and supportive person, who makes me feel warm and safe. She has been next to me through the darkest moments in my life and helped me stand on my feet. I will always be grateful for everything DAVSS has helped me and how it has empowered me. Thank you for all your helpi before working with you I was trying to navigate the court system on my own, your help and advice with the statements made all the difference, before I was feeling really anxious but I was able to go into court feeling confident and was so happy when the judge found all my allegations as fact. I think you guys have been amazing and really helpful. The teachers tell me that the kids are really settled now and don't go into school crying. I couldn't have done it without you. You are really helpful and supportive. You are there to help people. Anyone who is in this situation should contart you straight away. You are a big help to someone who has no one in this country. You are the inspiration for rne, without you wouldn't have come this far. won't find a friend like you, you've helped me all along the way. I would not be alive without DAVSS. I felt believed and began to see he was the culprit. I was not a whore I tramp but a decent human being and a good Mum. l am so grateful for the help and support me and the children have received from DAVSS 16
The course was eye-opening - very instructive - life changing. It has helped my self-belief and confidence. I fully recommend it to everybody. It's helped my mental health. Thank you for everything. I would definitely recommend the face to face course. Listening to others and talking over our "shared" experiences I have leamt a lot about abusive behaviours. The course has clarified my suspicions and built my confidence. I NEEDED this course Brilliant course. I have found the confidence to apply to court for child arrangement order and feel that l am more in control of my life now. This course has helped pull me out of a very dark place and enable me to move forwards on my own understanding what the abuse was, how it happened and that it wa5 never my fault. From partner agencles A victim said she had no idea how to get 5UPPOrt but DAVSS validates her experiences of emotional abuse and She appreciated the backing and reassurance from professionals. She felt very supported. She lost her confidence but DAVSS helped her to see her own worth (Social Services). DAVSS occupies a crucial role in West Kent supporting and advocating for vulnerable vittims of domestic abuse. Their trained advisers are always ready to help,. it really is life-changing support (Kent Police). We have a fantastic working relationship with DAVSS, they are our go to on specialist domestic abuse and safeguarding matters. We know they always have the client's best interests at heart and they act with integrity and the utmost professionalism (Housing). Fantastic work, great job on getting that Order. It's great to hear such a positive outcome from a MARAC referral, very well done. The Non- Molestation Order certainly seems to have had a positive outcome. Really good work and helps us from a police perspective (Kent Police) 17
We are looking forward to DAVSS delivering another DAY session to our students. We have hod positive feedback from the students and from parents since your year 8 visit. The work you guys are doing is life changing. Thank you for running this group, we think it will be really beneficial for the children and it's good to know what the group involves in case we need it again for other children From other oryanisations We are so grateful to be able to onward refer our clients to DAVSS and joint work them which is essential for sustainable move on for our clients. We love that like us DAVSS work hard to Secure the best Possible results for their clients. The fact that it is long term is life changing. (Charity) Thank you again for inviting me to meet DAVSS volunteers and staff. I thought the charity was amazing. I loved how in depth the charity goes and how quickly you contatt your clients. I was taken aback and thoroughly enjoyed learning mo (SARC). Finally, the client case studies compiled during the year (a selection of which are included in an earlier section) show that as a result of DAVSS volunteer support clients experience many positive outcomes including living in safer or new accommodation, improved well-being and mentallphysical health, retaining jobs or getting new ones, starting training courses, taking up volunteering, and reporting health improvements plus improved wellbeing for their children. Many other family members and friends also benefit from the changes made to survivors, lives. 18
Conclusion Over the next year, we plan to seek new accommodation arrangements as we have out-grown our current office space. We also plan to improve efficiency by implementing a new IT database. Recruiting new volunteers will continue throughout the year as a key priority, and we will recruit case workers to provide interim support while new volunteer recruitment and training is underway. Once again, our heartfelt thanks go to our courageous clients. Also, to DAVSS volunteers and staff - their professionalism, dedication and commitment, has been more important than ever and without them we could not have met the challenges of the post COVID environment, nor provided our much-needed support services. We have put a cash value on the hours spent by our volunteers and the investment by our funders in tackling domestic abuse, but our clients tell us that their improved well-being and the improved life chances of their children resulting from the support of our volunteers, are way beyond any financial value. We would also like to thank the many partner organisations, our funders, and the community, who have supported DAVSS over the year - we could not deliver our vital services without you. Approved by the trustees of the charity on behalf by.. 1811212023 and signed on its xt here Jan Berry Alexander Conway Chair Treasurer 19
Domestic Abuse Volunteer Support Services Finance Report The Financial Statements show the financial results for DAVSS. 2023 was another strong year for income generation, with total income of £473,480 (2022: £436,908). The stable income level was again due to continued support from all of DAVSS main supporters along with funding from the National Lotteryi which provided additional funding of £123,619 in the year ended 31 March 2023. Of the total income receivable for the year £224,787 was unrestricted and £248,693 was for specific projects (March 2022 £217,953 and £218,955 respectively). This balanced split of types of funding has allowed DAVSS to meet its objectives for the financial year and leaves it in a positive position to continue its work going forward. During the period, total expenditure increased by £83,262 from £340,786 in 2021122 to £424,048 this financial year. Total expenditure was split £205,329 to unrestricted activities (2022: £125,861) and £2 18,7 19 to specific projects (2022., £214,925). The main reason, as in the prior year, for increased expenditure 15 a result of increased staff costs in the year. By increasing the number of staff and thus associated staff costs DAVSS has been able to ensure increased 5UPPOrt to its volunteers and provide additional assistance to more complex and time- consuming cases that have arisen out of Covid-19. For the 2022123 financial yearthe charity is able to report a net surplus of £49,432 in the year {2022'. £96,122 surplus). The majority of this surplus has arisen from unrestricted funds £29,974 with restricted funds contributing £19,458 of the surplus. Total reserves have therefore increased from £409,484 to £458,916 of which £35,047 is for restricted purposes and £95,000 is a designated reserve leaving £328,869 free reserves to meet day-to-day expenditure. The designated reseNes comprise £95,000 to fund any future relocation of the offices and costs associated with hiring suitable office space and to meet on-going Statutory obligations to DAVSS employed staff. Reserves Policy The current reserves policy is to keep approximately six months running costs in general/free reserve. Consequently, with average monthly expenditure at £35,337, the free reserves of £328,869 at the end of March 2023 are above the target level (9 months cover), providing the charity with an adequate buffer to meet and deliver its services were any unexpected events were to occur. Free reserves comprise the total reserves available to the charity, less those reserves whose uses are restricted or else designated for specific purposes. The Trustees actively review the policy for maintaining free reserves, taking into 20
consideration the major risks faced by the charity, their likely impact on income and planned expenditure, and an assessment of the ways to mitigate such risks. Going concern The charity's financial position and performance has been outlined in the financial review above. The Trustees have assessed projected future income, expenditure, and cash flows over a 3-year period to March 2026. Consideration has been given to the stability, predictability and diversity of various income streams in making this assessment, The Trustees believe that the Charity's financial resources and contingency planning is sufficient to ensure the ability of the Charity to continue as a going concern for the foreseeable future and therefore the financial statements have been prepared on this basis. Investment Policy The Trustees have continued to adopt a conservative investment policy that seeks to maximize the benefits of its cash flow and is not seeking to build up any long- term reserve. Any cash surplus to immediate requirements is kept on a charity cash deposit with Scottish Widows & Skipton. The Scottish Widows & Skipton accounts are currently at capacity in respect of the £85,000 Financial Services Compensation Scheme (FSCS). The trustees will actively exploring further opportunities to maximise returns on funds that are not required for immediate purposes and keep the investment policy under consistent review. Rlsk Management statement The Trustees actively VIeW both the strategic and operational risks which the charity faces. These cover both short and long term risks and in particular concern financial sustainability and reputation. The Trustees confirm that they are satisfied that strategies, systems and controls considered appropriate for a charity of its size are, as far as possible, in place to mitigate any significant risk. Although DAVSS continues to have good success rates in securing project funding, this is within the context of an ever-challenging funding environment. The Trustees are aware that careful management and planning is qUId to mitigate against this, which includes on-going review of budgeting and costing procedures and ensuring adequate monitoring and reporting procedures. The Trustees have in place the necessary policies and procedures on a wide range of issues for a service of this type including a user's charter, protection from abuse, equality and diversity, health and safety, vulnerable adults, child protection and safeguarding, lone workingi compliance with fire regulation tests, diversity and financial controls policy and procedures. 21
Domestic Abuse Volunteer Support Services Independent Examiner's Report to the Trustees of Domestic Abuse Volunteer Support Services report to the trustees (who are also Directors for the purpose of company law) on my examination of the financial statements of Domestic Abuse Volunteer Support Services ('the charitable company,) for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Balance Sheet and related notes, This report Is made solely to the charity's trustees, as a body, in accordance with section 145 of the Charities Act 2011. My work has been undertaken so that I might state to the charity's trustees those matters I am required to state to them in this report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the charity and the charity's trustees a5 a body, for my work, for thi5 report, or for the opinions 1 have formed. Responsibilities and basis of report As the trustees of charitable company you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 2006 ('the 2006 Art.). Having satisfied myself that the financial statements of the charitable company are not required to be audited under Part 16 of the Att and are eligible for independent examination, I report in respect of my examination of the charitable company's financial statements carried out under section 145 of the Charities Act 2011 ('the 2011 Art,) and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(S)(b) of the 2011 Act. An independent examination does not involve gathering all the evidence that would be required in an audit and consequently does not cover all the matters that an auditor considers in giving their opinion on the financial statements. The planning and conduct of an audit goes beyond the limited assurance that an independent examination can provide. Consequently l express no opinion as to whether the financial statements present a 'true and fair, view and my report is limited to those specific matters set out in the independent examiner's statement. Independent examlner's statement Since the charitable company's gross income exceeded £250,000 your examiner must be a member of a body listed in Section 145 of the 2011 Act. I confirm that am qualified to undertake the examination because l am a member of ICAEW, which is one of the listed bodies. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: accounting records were not kept in respect of the charitable company as required by section 386 of the 2006 Act; or the financial statements do not accord with those records; or 22
the financial statements do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the financial statements give a 'true and fair view which is not a matter considered as part of an independent examination; or the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached. Russell Joseph ACA Bourner Bullock Chartered Accountants 114 St Martin's Lane Covent Garden London WC2N 4BE 18.12.2023 23
Domestic Abuse Volunteer Support Services statement of Trustees. Responsibilities The trustees (who are also the directors for the purpose of company law) are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations. Company law requires the trustees to prepare financial statements for each financial year. Under that law the trustees must prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditu, of the charitable company for that period. In preparing these financial statements, the trustees are required to: a) select suitable accounting policies and then apply them consistentlyi b) observe the methods and principles in the Charities SORP; c) make judgments and accounting estimates that are reasonable and prudent; d) state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and e) prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue to operate. The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Art 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. 24
Domestic Abuse Volunteer Support Services statement of Financial Activities for the Year Ended 31 March 2023 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses) Unrestricted Restricted Designated Funds Funds Funds 2023 2023 2023 Total Funds 2023 Total 2022 Note Income from Donations and legacies Charitoble activities.. 221,588 125,074 346,662 316,209 The National Lottery Fund Other trading activities.. Fundraising Investment income 123,619 123,619 119,265 1.763 1,763 1,349 85 1,436 1,436 Total Income 224,787 248.693 473,480 436,908 Expendlture on: Raising funds Charitable activities 144 90 234 198 205,185 205,329 218,629 218.719 423,814 340,588 424,048 340,786 Total expendlture Net 19,458 29,974 49,432 96,122 Incomel{expenditure) and net movement In funds for the year Reconciliation of: Total funds brought forward 309,411 5,073 95,000 409,484 313,362 Transfers between funds Total funds carried 12 328.869 35.047 95.000 458,916 409,484 forward The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. 25
Domestic Abuse Volunteer Support Services Balance Sheet as at 31 March 2023 Charity registration number: 1143001 Company registration number: 07660698 Total 2023 Total 2022 Note Flxed assets Tangible assets 2,822 4,233 Current assets Debtors io 19,525 456,487 476.012 2,621 433,164 435,785 Cash at bank and in hand Total current assets Creditors.. Amounts falling due within one year li 19,918 30,534 Net current assets 456,094 405,251 Net a55ets/(Ilabllltles) 458 916 409 484 Funds of the Charlty Unrestricted income funds 12 328,869 35,047 95,000 309,411 5,073 95,000 Restricted income funds 12 Designated funds 12 Total funds 458 916 409 484 For the financial year ending 31 March 2023 the company wa5 entitled to exemption under section 477 of the Companies Act 2006 relating to small companies. No members have required the company to obtain an audit of its accounts for the year ended 31 March 2023 in accordance with section 476 of the Companies Act 2006. The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts. These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies. regime. Approved by the trustees, and authorised for issue on behalf by.. 1811212023 and signed on their Jan erry Alexander Conway Chair TreasUr 26
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 Accounting policies Summary of significant accounting policies and key accounting estimates The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the year5 presented, unless otherwise stated. Basis of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (2nd Edition, effective January 2019) (Charities SORP {FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Domestlc Abuse Volunteer Support Services meets the deflnitlon of a publlc benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otheise stated in the relevant accounting policy notes. Golno concern The financial statements have been prepa on a going concern basls. The trustees assess whether the use of golng concern Is approprlate I,e. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the Charity to continue as a going concern. The trustees make this assessment in respect of a period of one year from the date of approval of the financial statements. Donatlons Voluntary income Including donations, gifts and grants that provide core funding or are recognised when the Charity has entitlement to the income, it is probable that the income will be received and the amount can be measured with sufficient reliability. Government grants Grants that do not impose specified future performance-related conditions on the recipient are recognised in income when the grant proceeds are received or receivable. Expenditure All expenditure is recognised once there 15 a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use. Other support costs are allocated based on the spread of staff costs. 27
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 Charitable activities Charitable expenditure comprises those costs incurred by the Charity in the delivery of its artivities and services for its beneficiaries. It includes both costs that can be allocated dirertly to such activities and those costs of an indirect nature necessary to support them. Support costs Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, for example, allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage. Governance costs These include the costs attributable to the Charity's compliance with constitutional and statutory requirements, including audit, strategic management and trustees, meetlngs and reimbursed expenses. Flnanclal Instruments The Charity only enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities like trade and other debtors and creditors. Financial assets that are measured at cost and amortised cost are assessed at the end of each reporting period for objective evidence of impairment. If objettive evidence of impairment is found, an impairment loss is recognised in profit or loss. Financial assets and liabilities are offset and the net amount reported in the Balance Sheet when there is an enforceable right to set off the recognised amounts and there is an intention to settle on a net basi5 or to realise the asset and settle the liability simultaneously. The Charlty does not have anythlng other than basic financlal instruments. Tangible Fixed Assets Individual fixed assets costing £1,000 or more are capitalised at cost and are depreciated over their estimated useful economic lives on a straight line basis as follows., Offlce equlpment 250/0 Stralght Ilne basls Debtors Debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, le55 provision for impairment. A provision for the impairment of debtors is established when there is objertive evidence that the Charity will not be able to collect all amounts due according to the original terms of the receivables. Cash and cash equivalents Cash and cash equivalents comprise case on hand and call deposits, and other 5hort-terni highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value, 28
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 Credltors Creditors are classified as current liabilities if the Charity does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date, otherwise they are presented as non-current liabilities. Creditors are recognised initially at the transaction price and subsequently measured at amortised cost using the effective interest method. Fund accountlng Unrestricted income funds are general funds that are available for use at the trustees, discretion in furtherance of the objectives of the Charity. Restrirted income funds are funds available only towards a restricted purpose as instructed by the donor of the funds. The designated fund is held to provide for the upcoming termination of the premises lease and the costs of relocating. Judgements Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The trustees consider that there are no significant areas of judgements or estimates. Employee numbers The number of employees durlng the year was 12 (2022: 12). No employees received more than £60,000 from the charity in the year. During the year, volunteers provided support for victims of domestic abuse, as well as taking helpline calls, assisting with both admin and fvndings and leading the peer support group. Income from donatlons Unrestricted Restricted funds funds 2023 2023 Total 2023 Total 2022 Grants (Community Safety Partnership/ Local Authorities/ Health) 59,423 52,668 112,091 120,454 Independent trust grants 131.226 72.406 203,632 131,773 Private donations 30,939 30,939 63,982 221 588 125 074 346 662 316 209 29
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 Investment Income All of the investment income totalling £1,436 (2022: £85) arises from money held in interest bearing deposit accounts. Expenditure on Charitable ActSvltles Unrestricted funds 2023 Restricted funds 2023 Total funds 2023 Total 2022 Direct costs {see note 6.1) Support costs (see note 6.2} 157,970 163,010 320,980 261,443 44,815 55,619 100,434 76,936 Governance costs (see note 6.3) Total 2,400 2,400 2,210 205,185 218,629 423,814 340,588 6.1 Analysls of dlrect costs Unrestricted Restrlcted funds 2023 funds 2023 Total funds 2023 Total 2022 staff salaries Employers, national insurance Employers, pension costs 144,471 10,841 149,080 11,187 293,551 22,028 240,019 16,515 Total 157.970 163,010 320.980 261,443 32
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 Analysis of support costs Unrestrlcted Restrlcted 2023 2023 Total 2023 Total 2022 staff salaries Employers, national insurance Employers, pension costs Other staff costs Staff entertainment/gifts Volunteers, expenses staff expenses Training & development Meetings & room hire Recruitment Day programme Recovery programme Clinical Supervision PPS & telephone IT technical support Computer software Insurance Subscriptions Bank fees Advertising fees Foreign exchange differences Accountancy fees Legal fees Consulting fees Depreciatlon 7,604 570 140 7,846 589 144 15,450 1,159 284 12,631 869 259 433 979 147 9,255 13,930 437 2,819 211 1,029 3,543 236 3,961 1,163 6,456 2,401 10,484 3.222 2,779 1,059 607 3,028 7,008 2,192 9,999 2,637 14,445 3,222 4,373 1,395 1,317 3,406 8,620 303 11,940 972 3,743 loo 155 1,594 336 710 378 1,612 297 6,532 972 3,254 loo 9,902 1,588 10,800 953 251 31 120 5,408 489 155 6,093 2,775 8,868 9,562 215 131 1,411 4,440 1,411 4,440 1,411 Total 100 434 76 936 33
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 6.3 Analysis of governance costs Total 2023 Total 2022 Trustees, expenses Independent examination fee I,oio 1,200 2,400 Total 2,400 2,210 7 Trustees. remuneratlon and expenses No trustees, nor any persons connected with them, have received any remuneration from the Charity during the current year or the previous year. No benefits from the Charity were received during the year to 31 March 2023 (2022.. £i,oio to cover travel expenses). 8 Staff costs Analysis of staff costs and remuneratlon Includlng key management personnel: 2023 2022 Salaries Employers, national insuran costs Employers, pension costs 309,001 23,187 252,650 17,384 5,685 5,168 Total 337 873 275 202 33
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 9 Fixed assets Office equipment Cost or valuation At l April 2022 Additions At 31 March 2023 5,644 5,644 Depreclatlon At l April 2022 Charge for the year At 31 March 2023 (1,411) (1,411) (2,822) Carrying amount At 31 March 2022 At 31 March 2023 10 Debtors: amounts falllng due wlthln one year Unrestrlcted Restrlcted 2023 2023 Total Total 2023 2022 Trade debtors 120 120 Prepayments & accrued income 14,880 14,880 4,52S 4,645 19,405 2,621 19,525 2,621 11 Credltors: amounts falling due wlthln one year Unrestrlcted Restrlcted 2023 2023 Total 2023 Total 2022 Trade creditors 1,013 3,269 894 1,013 3,269 1,176 14,310 150 2,297 12,603 1,004 14,630 Accruals & deferred income NEST creditor 282 HMRC creditor 11,025 150 3,285 Other creditors 16,351 3,567 19,918 30,534 33
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 12 Funds Balance Incoming Resources Transfers Balance at resources expended between at funds 31 March 2023 2022 Unrestrlcted funds General unrestricted funds (as restated) 309,411 224,787 (205,329) 328,869 Designated funds 95,000 95,000 Total unrestrlcted funds 404,411 224,787 (205,329) 423,869 Restricted funds 5,073 248,693 (218,719) 35,047 Total funds 409,484 473,480 (424,048) 458,916 The specific purposes for which the funds are to be applied are as follows: Unrestricted funds: These funds are provided by donors for support of the Charity, without restrirtion on how funds should be deployed. Deslgnated funds: These funds have been reserved for the upcoming tem)inatlon of the premises lease, and will cover the costs of relocation and setting up a new premises. It is estimated that the relocation will take place within the next 12 months. Restrlcted funds: A total of £123,619 (2022: £119,265) was received from the National Lottery fund in relation to the Transforming Live5 project. During the year ended 3 1 March 2023 this wa5 Spent in full, with material expenditure as follows: £89,422 being spent on salaries (including employers, national insurance and pension costs), £8,390 on staff training, £4,692 on volunteer expenses and £3,102 on room hire. 13 Related party transactions There have been no transactions Wlth persons or entitie5 that are closely connected to the charity or its trustees (2022- £nil). 33
Domestic Abuse Volunteer Support Services Notes to the Financial Statements for the Year Ended 31 March 2023 13 Operating leases Total of future minimum lease payments is as follows: 2023 434 1,701 2022 Not later than one year Later than one year and not later than five years Later than five years The amount of non-cancellable operating lease payments recognised as an expense during the year was £408 (2022 £nil). 33