Do¢u8vJn En￿ope ID., A46B8S1D42B8438￿588B4oD1F4BE193E CARMARTHENSHIRE CITIZENS ADVICE BUREAU (A axnpany Ilmlted by guardntee) TRusfEE REPORT AND FINANaAL sfATEMENTS FOR THE YEAR TO 31 MARCH 2025 Rwjistered Charity No 1141755 Company No 07600945 DoCu￿gn Envek)pe ID.. A46B8S1w2B843￿BB6￿OD1F48E4g3E CARMARTHENSHIRE crrizENS ADVICE BUREAU (A company limited by guarantee) CONTENTS OF ThE FINANCIAL sfATEMEfffs FOR THE YEAR TO 31 MARCH 2025 Page Repjrt of the Tru5tee5'lDirectors IThJependent Examiners, Report Statement of Financial Activities Balance Sl*et ststement of Cash Fkiws Notes to Flnanaal Ststements 8-13 Detailed Ststement of financial Activitres 14 DouJ$iqn En*￿pe ID.. A46B851D-52BB43W8B6B4OD1F4BE493E CARMARTHENSHIRE CITIZENS ADVICE BUREAU (A company Ilmlted by guarantee) REFERENCE AND ADMINISTRATIVE DEfAILS Charity Name Carmarthenshire C￿l2￿S Adv[￿ Bureau Registered Charfty Number 1141755 Reglstered Company Number 07600945 (Registered in England and Wales) Flnandal CMdurt Authorlty 617542 Reglstered Qffice 19 Murray Street LL4nelli SA15 IAQ Dlre¢torslTrustees Howard Neil Uewellyn (￿air} (tE5￿￿ 27 No¥tmber 20151 Richard John Eth4ards Hamish William LaughlaTrl Fioled meir￿n Jone5 27 20251 Huw Wyn Uoyd (r￿gned 17 Narch Z0251 Hayley Linda pri￿ (Chair) jani￿ Kay Rithards EvarLS OBE larwntru 11 March 20251 Company Secretsry G Butler lappolnled 24 Marth 20251 Senior Management Tèam Suzanne Gainard Chief Executive G Butler - Finance Manager Independent Examlnws Harris Bassett Limited Chartered Accountsnts 19 Murray Street Llanelli SA15 IAQ Bankers HSBC 4A Vaughan Street Llanelli Cam)arthen5hire SA15 3TY DO￿sIgn E[￿lOpe ID." A46B8S1L￿s2BB438￿664OD1F48E4g3E CARMARTHENSHIRE crrizENS ADVICE BUREAU (A company limited by guarantee) TRUSTEES. REPORT FOR THE YEAR TO 31 MARCH 2025 The Trustees who are Directors of the Charity for the purposes of the Companies Att 2006 where indicated, present their repK)rt tctyjether with the financial statements ￿ the Charity for the year ended 31st March 2025. The financial statements comply with Charities Art 2011, the Company's Art 2006, the Memorandum and Articles of Kssociation and Accounting and ReFK)rting by Charities ststement of Recommended Practice applicable to Charities preparing thar accounts in accordarKe with the Financial ReportirKJ StsrKlard applicable in the UK and Republic of Ireland {FRS 102) (effective l January 2022) S*ion IA. RucfuRE, GOVERNANCE AND MANAGEMENT Governing document The organisation 15 a charf(able company limfced by guarantee, Incorporated on 12th April 2011 and registered as a charty ￿ 6 May 2011 and commenced its activlties on 1st July 2011. The company was established and is governed under its Article5 of A59xiation which sets out its objects and powers. Organisation and management The Charty 15 administered and managed by the member5 of the Executive Committee wh￿h shall conslst of not less than three Mem￿￿$ and not mre than fifteen:_ hOr￿Tary office holders of Chabrman and Vice Chalmwn elected by members from amongst themselves at the first meetlr¢g of carmarthenShi￿ Cf(izens Advi￿ Bureau. A member of the Executive Committee shall cease to hold Offi￿ if they ￿Offie disqualtfied. incapable, is absent from meetirvJS, notifies the trustees of their wish to resign, ceases to be a member or fai15 to declare an interest in a contrart of the Charty. The Trustee Board which comwises of Trust*5/Dirertors, Bureau County Director arKi other appro￿late personnel meet on a regular basi5 to discuss issues and future plans. Re(yultment and appointment of new trustee5 The names of the Trustee P&)ard are shown on the previous page. The Charity is a company limited by guarantee and norie of the Offi￿r$ hold any shales in the company. The Charity is administr3ted by a Trustee Board of be￿een three and fifteen persons. The Trustee Board members can either be eknted at the Annual General meets.ng or co-opted by the Trustee Board provided that the total number of CD-OPted nominated members does not exceed one third of the totsl members of the Trustee Board. No member of the Trustee Board can serve for more than three years withut L*ing fom)ally re-eletted. Inductlon and training of new trustees New Tn￿eeS are provided with a Trustee handbook and a folk)w up course of induLtion ￿￿ed￿￿. The company was eSts1￿lshed and is governed urKJer its Articles of A5SOCM4tion which sds out its objects and r￿Wers. Under those Article5 the members of the Trustee Board are elerted at AGM. A member may be co- opta at any ordthary m&ting. subject to the Articb, until the next AGM. The charity is 0￿rated in accordan￿ with its Artides of Assctiation. The Twstee Board is responsible for all aspetts of the Bureau. Sub commrttees are de￿gated the power to make some decisKsns on behalf of the Board. In other areas, recommendab.ons are made to the Trust￿ Eoard, which make5 the ￿￿lmate decislon. Wlder netwo Qrmarthenshlre Citizens Advice Bureau is a member of Citizens Advi￿ (Qta), but is an inLlependent registered Charty and company Ilmtted by guarantee. Citizens Advice provides support services to the Bureau in the form of information and trainlng amongst others. The Bureau is required to adopt Selm￿ WKle policies and comply with Membershlp Scheme requirements. I I Page Dowsvn Envdope ID.. A46B85lN52BB-43w8B6￿0O1F4BE493E CARMARTHENSHIRE CtrizENS ADVICE BUREAU (A company Ilmlted by guarantee) TRusfEES' REPORT FOR THE YEAR TO 31 MARCH 2025 Relationships with other organizations The Charity has links wlth Camiarthenshire County Countil, Camiarthenshire ￿Cial Servi￿, Ottzens Advice Cymru, and Welsh Government. We have approximately 71 partner organisation5 who make daily referrals into Our service. Risk management The Trustees have a duty to identify and review the risks to which the charity is extx)5ed and to ensure approprklte controls are in place to provide reasonable assurance against fraud and error. ring the year the Board has ￿VIewel each of the Bureau's operations arKI activities as part of an overall risk assessment approath. All new ventures are appraised on the basis of the risks identifi￿1 and the prowjures and policies associated with the minimisation of suth risks that are significant. In addition. the LCA is subject to regular audf( by Cltizens Ad￿￿. OBJEcfIvES AND A￿1vrrIEs The aims and objetts of the ￿arity are to provide the following.." Free, independen¢ confidential and impartial advice to everyone on their rwJhts and responsibilities. It values diversityi Pr(￿OteS equalty a￿1 d￿ller￿je5 discrimination. The Servi￿ aim5'. To provide the advice pecf)le need for the prob￿MS they fa￿. To improve the poliaes and wattices that affect people's lives. Charity's publlc benefit The tharity exists to provide adv￿ to members of the public. It Is part of the Charity's ethos to meet the hangirKJ need5 of the people of Carmarthenshire and to be responsive to their requests for advi￿. Any surplus generated from the pmvision of our Servic￿ is reinvested for the benefit of the publk In the future. We have referred to the guidan￿ contsined in the Charity commissioner's general guidance on public benefit when reviewing aims and objectives and in planning our future activities. Volunteers Having 105t several of our volunt￿r5 at the beginning of the Pondemic the Bureau currendy has one active volunteer, who has a lengthy service exceediNJ 10 years arKI volunteers three days per week. The Trustees Board W￿ld like to thank her for her substsntial work during the perwjd. ACHIEVEMENTS AND PERFORMANCE Review of attlvltles This year like any other has been both demanding and challenging. However once again the 5tsff have worked tirelessty to meet the n￿S of our dients, endeavouring delivering a service thèt Is acce55ible to all. Whilst ensuring that we work within the aims and prinaples for the Citizens Advice se￿￿. Demand our Servi￿ is sknll very hvjh, reaching people and ensuring they can reath us has always been a chalknge. We offer a range of dvjital services.. Web Chat, email, Fa￿bOok messaglng, wdeo call drop-in accessible on our website - people choose their virtual waitirvJ room e.g.: deb¢ welfare benefts, energy'or generalist advi￿, they are then greeted by an advisor. We have T￿eNed funding from the "Moondance Foundatbn. for the third year running to wolk wtth the Gypsy & Traveler community in Carmarthenshire. Working in partnership with the Carmarthenshire County Council "Liaison Officer" and the °Communty Development Officer. of Hywel Dda, has made a signiFTrnt dIfferen￿ to our t￿ing wekrxned on their site5 and bullding Confiden￿ wrf(hin the Gypsy and Traveler community. 2 1 Page DowshJn En¥*lope ID.. A4688s1t￿BB438￿BBe840￿1F4BE495E CARMARTHENSHIRE CMZENS ADVICE BUREAU (A C¢bmpany limited by guarantee) TRUSTEES, REPORT FOR THE YEAR TO 31 MARCH 202S We have èttended events, visited sites and receivéd referrals. We estimate we have identified an approx. value of £119.250 for the community in ￿nefits gains, energy vouthers and debt ￿Itten off. In Ortober 2024, as Mld & West Wales Region {Carmarthen5hire, Ceredrgion, Powys and Pembroke5hire) and across the Citizens Advi￿ Wales Netr￿rk submitted a bid to the Welsh Government to ddiver the three-year projert"Adv4￿11nk Cymru". l am pleased to say we were successful and have been delivwing the project sTrn￿ 1st Aprll 2025. In the Mid & West Wa￿5 region we have worked togethèr tirelessly to prepare for the wojett. Staff across the region have devel4)ed regional deb¢ welfare benefrt and energy groups tty), We have regional Deb¢ Welfare Benefits and Energy group5 lead by the stsff across the region. Where sharing best pracbse, addressing issues client and the service are facing and loc&lng at ways of reducing waiting times and nonattendance. FINANCIAL REVIEW The tharity relies Lirgely on grants received whlch We￿ of a satisfactory level in the sum of £709,108 (2024.. £733,362). Overall the fund balan￿5 (including a$5ets and liabilittes} carried ft)rward are £132,445 made up of £524,551 re5tstcted funds ènd (£392,106) unrestricted funds. An overall deficit of (£49,147) (2024: Surplus £18,717) was made in the year on totsl funds before transfers and UnrealY￿d gains. ReseNes pollcy T¢)tal funds held at 31 March 2025 amounted to £132,445 made up of £524,551 restrlcted fvnds and (£392,106) Ltnrestricted funds. It is the policy of the charity that reserves should te maintsined where p055ible at a level equivalert of least £120,000. The trustees consider that reserves at this level will ensure that, in the event of a significant drop in funding, they will be able to continue the chariws current attivities while consideratK>n is given to ways In which additional funds may te rais&J. Investment pollcy The Charity invests its funds in bank deposlts and is continually S￿king to obtain better rate5 of rebjm. Remote worklng We continue to deliver a remote seNice through the following advice channels: Tdephone, Web Chat, Wideo Call, Drop-in Video Call arxl Email. We continue to provide the folk)wing equipmenL laptop, ￿One, desk, 5UPPOrt eQuip￿Ent and ￿ supp￿. We have achieved the 'Cyber Essentials Plus, Certrficate for the second onsecutive year. Factrttr-Face Services Working in partnership with Carmarthenshlre County cour￿11 we ddiver advice from the three Hwb's Carmarthen {Mondayl Ammanford (Tuesday) Uanelli (altemate Wednesday and Thursday). We attend 'Advi Events, held by AM'S, MPS and Partner Organisabons building a trustal pathway to advice. Future Dovelopments t)Jring the financial year we had one volunt&r, and we are seeking b) increase the number of volunteers during the 2025-26 Finanoal Year. Develop a relationship with the Iccal gypsy and traveller community, working in partnership with Carniarthen County Council knaison Officer and Hywel Health Board Communlty Manager. Continue to seek more funding opportunits with a view to ensurirY4 the financial security of the SerV￿e and to ensure that we can continue to provide much needed athce and support within the regKJn. In particular, 3 1 Page CARMARTHENSHIRE CMZENS ADVICE BUREAU (A company limited by guarantee) Independentexaminersreport to the Trustees of Carnparthenshlre ClttzensAdvKe 8ureau I reFQrt to the charity trusttts on my examination of the accounts of the company for the year ertded 31 March 2025, which are set out ¢Jn ￿e$ 5 to 13. Reswslbllitlesandkn ofipport As the tharity's trustees of the company (who are also the dlrertots of the company for the purpose of company law) you are reswnsible for the preparatlon of the accounts in pKcordance with the requirements of the Companles Act 2006 CdE 2006 ACY). Having satisfied myself that the accounts of the company a￿ not required to te audited under Part 16 of tt 2006 Art and are dlgible for independent examlnation, r report in resFett of my examination of your charivs accounts as carried out under section 145 of the Charities Act 2011 {'the 2011 ACY). In carrylng out my examinatlon I have followed the Directions given by the Charity Commisshm under sectlon 145(5)(b) of the 2011 Act. Indep￿dent examlnerfs report The company's gross inco￿￿ eJ¢eeded £250,000 and I confirm that I am qualffi&J to undertake the examlnatton by tseing a qualified memLEr of the Institute of Chartered Accountsnts In England and Waks. I have completed my examination. I confimi that no material matters have come to my attention whlch gNes me cause to belleve: (l) accounting records We￿ tb)t kept In respect of the company as rrful￿1 by section 386 of the 2(YJ6 Act; or (2) the accounts do not ￿cOrd those ￿cOUrting records,, or (3) the accounts do r￿t comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that accounts give a Irue and fairf view which is not a matter consldered as part of an Independent examlnatlon; or (4) the accounts have not been prepared in accordan￿ with the Charkies SORP (FRS 102). I have no COn￿mS and have Clyne across no other matters in connection with the examination to which attention should be drBwn in this rep)rt in order to enable a proper Und￿ndIThg of the accounts to be reached. Nicholas Bassett Chartered Accountsnt Harrls Bassett Ltd Chartered Accountants 19 Murray Street Llandli Carmarthenshire SA15 IAQ Date: 2211212025 5 IPage Docwlgn ID.. A4688s1MB￿38*8B6gffjODIF4BE493E CARMARTHENSHIRE CITJZENS ADVICE BUREAU (A company limited by guarantee) StATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDrruRE ACCOUND FOR THE YEAR TO 31 MARCH 2025 Unrestricted Funds 2025 Restricted Funds 2025 Total Funds 2025 Total Funds 2024 Notes INCOME FROM: Charitable activlties Donations Investment Income Totsl income 146.tK)O 19) 563.108 709.108 190 733.362 50 155 650 718 758 741890 EXPENDfTURE ON: Charitable activities Exceptional item Totsl expenditure (309,939) (467,861) J4 (777,800) ' (723,173) 306 071 1083 871 NET (EXPENOITURE) INCOME Gross transfers between funds Net mvement in funds (460,360) 1,875 95,247 (1,875) (365,113) 12 18,717 458 485 365 113 RECONCILIATION OF FUNDS: Total funds brought ft>rward Totsl furKJs ￿trIed forward 497,558 478,841 132 445 497 558 All actwitES relats to continuing operations and there are no gains or105ses other than those shown above. 6 1 Page Do(#J$gn En¥el¢pJ ID.. A46B851D-S2B84384.BB6MID1F4BE493E CARMARTHENSHIRE CITIZENS ADVICE BUREAU (A company Ilmlted by guarantee) BAIANCE SHEET AS AT 31 MARCH 2025 Totsl Funds 2025 Total Funds 2024 FIXED ASSETS Tangible Assets CURRENT ASSETS Debtors Bank and Cash 27,735 430A76 458,211 46,559 452,112 498,671 CREDITORS Amounts falling due within one year io 165,701) (17,121) NET CURRENT ASSErs 391510 451,550 CREDrroRS Amounts falling due after one year li (272,071) NET ASSErs 13 CHARITY FUNDS Unrestrirted funds Restricted fuTrJs TOTAL FUNDS 12 (391106) 524,551 13 445 66,379 431179 497 558 The Trustee5 consider that the company is entitled to exernpt￿n from the requirement to have an audit under the provisions of sethon 477 of the Companies Att 2006 fthe and members have not required the company to obtain an audit for the year in questton in accordarKe with section 476 of the Act. The tru5tee5 acknowlage thelr resFonsibiif(ies for.. ensuring that the charitable company keeps accounting record5 that c(xnply with Section 386 of the Companies Art 2006,. and preparing financkil statements which give a true and fair view of the stste of affairs of the charitsble company as at the end of each financial peri(xl and of surplus or deficit for each financial p￿1(%1 in ￿CordanCe with the requirements of Secbons 394 and 395 and which otherwise comply wtth the requirements of the Companps Art 2006 relating to financial statements, so far as applicable to the charitsble company. These accounts have been prepared in acconjan￿ with the provi%ons appltcable to companies subiett to the Small QKnpanies regime and in accordance wf(h FRS 102 Sertion IA and the Charities SORP (FRS 102). The financial statements were approv￿ by the trustees on 2025 and signed on their behalf, by co Miss H L Price- ALtng Chair {Directorffrust*) Mr R J Edwards (Director￿rusteeI 71 Page Docu51gn Envelope ID.. A46B8s1￿52BB43a4BB6UOD1F48E4g3E C4RMARTHENSHIRE crrzzENS ADVICE BUREAU (A company limited by guarantee) srATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025 2025 2024 Cash flows from operntlng actlviti85 Net cash lexpenditure}/income Adjustments to cash flows from non-cash Item5 Depreciation Investment Income WorkirYJ capitsl adju5tsnents Decrease/(increase) in debtors Increase/(decrease) in (r￿ltorS Net cash flows from 0￿ratir￿j activitie5 (365.113) 18,717 4,002 {9,460) 4,883 (8,478) 18,824 320 651 io (29,474) Cash flows from investlng activlties Interest re￿IVab[e and similar tr￿me Purchase of tsngible fixed assets Net cash flows from investing attl￿tIeS 8,478 Net deLTease in cash and cash equivalents Cash and cash equivalents at l April 2024 Cash and ￿$h equlvalents at 31 March 2025 (21,636) 452 112 (48,068) 452 112 Reconclllatlon of net Gash flow to movements in net funds Decrease in cash Net furKfs at l April 2024 Net funds at 31 March 2025 (21,636) 452 112 430 476 148,068} 500 180 45 112 All of the cash flows are deriv8J from continuing operations durlng the aty)ve years. Notes to the Cash Flow Statement Analysis of changes in net debt At 1.4.24 Cash flow At31.3.25 Net Cash Cash at bank and in hand 452,112 (21.636) 430,476 Debt I￿ts falling dLE wthin l year (17.121) (48,580) {65,701) Totsl 364 775 81 Page Docusign Enveknw ID.. A46B851ts52BB4384-BB6B4OD1F4BE493E CARMARTHENSHIRE CThIZENS ADVICE BUREAU (A company Ilmit￿ by guardntee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR TO 31 MARCH 2025 ACCOUNTING POLICIES Summary of slgnlfKant accounting poliaes and key accounting estlmates The principal accounting policies applied in the preparation of these financial statements are set out below. These pollcies have been consistently applied to all the years presented. unless otherwise ststed. statement of compliance The financial ststements hève ￿en prepared in ￿Corda[￿e with Accounting and RerKxting by Charities: ststement of Recommended Prattice applicable to charities preparing their accounts in act￿dan￿ with the FinanckHI Reporting StsrKlard applicable in the UK and Republic of Ireland (FRS 102) leffertwe l January 20221 (Charit￿5 SORP (FRS 102)), The Financial Reporting Stsndard applicable in the UK and Reputlic of IrelarKI (FRS 102) settion IA. They also comply with the Q)mpanies Act 2006 and Chanbes Act 2011. Basls of preparatlon Carmarthenshire CitiTrns AdV￿e Bureau meets the definition of a public benefit entity under FRS 102. Assets nd liabilities are initialty recognised at historical cost or transattion value Unle￿ otherwise ststed in the relevant accounting policy notes. The financkil statements are prepared in sterling which is the funcbonal cuThency of tIE entpty. Goln9 (x>ncem The financkil s&itements have been prepar8J on a going concem basis. The tsustees assess whether the use of giing concern is appr(priate i.e. whether there are any materlal UN￿rtaIntieS related to events or conditions that may cast swJnificant doubt on the abilrty of the charity to conynue as a going concern. The trustees make a55e55ment in respect of a peric¥J of one year from the date of approval of the finanaal ststements. Income Grants and donations are recognised on entidevnent once conditions of ￿rtaInty and measurement are met. Grant income is recognised on an accruals ba515 and is allocated on a strirt basls to the period to whith f( relates. Expendlture All expenditure incurred by the charity relate5 to its charitsble activities i.e., prov¥Jing advice to the community and Is allttated accordingly. Governan￿ costs relate to the p￿vIsion of accountsncy fees and aLso trustees meetlngs exFUW afKI are allocated accc*dingly. The accTuals basfs has been adopted for tke rec(Njnit￿n of liabllfcies. Use of volunteera The tharity relies on the service of one fully trained volunteer carries Out a wide range of advice work and administratwe tasks, apart from the cost of training and reimbursement of travet expenses. The donated services of the volunteey in the course of undertaking the charitable and income generating acti￿ltieS is not re(L)gnised wlthin the Ststement of Financial Activities. Leasing Rentals payable under operating lease5 are charged against Income on a stravJht line basis over the lease term. Penslons The pension costs charged in the financial statements represent the contribution paid by the charity during the year to è defined contributKJn money purchase theme. 9 1 Page DopJsign En¥*lope IL),. A46B851[>52w￿BE6￿7D1FABE492E CARMARTHENSHIRE CITZZENS ADVICE BUREAU (A cfjmpany limited by guarantee} NOTES TO THE FINANCXAL ￿ATEmENTs FOR THE YEAR TO 31 MARCH 2025 Taxation The Charity is exempt from corpc¥ation tsx on rt5 chailtable actiwties. Tangible FIX￿ Assets and Deprnciation Tangible fixed assets are induded at ValUa￿n on commencement in July 2011 and at cost thereafter le55 acoJmulated depreciatK)n. Depreciation is provided to write down the net book value of the assets at the following rates.. Fixtures, Flttlngs and Equipment- 25% reducing balance method Trade Debtors Trade debtor5 are amounts dLÈ from giant providers towards service5 provided in the finanoal year. Trade debt(xs are recognised at the transaction pri￿. Trade Creditors Trade