Reports and Financial Statements For the year ended 31 March 2024 New Hope Christian Counselling Registered in England and Wales Registered Charity 1141104 Registered Company 07501815 Contents Page Report of the Trustees Independent Examinerfs report Statement of Financial Activities Balano Sheet 10 Notes to the accounts 11-13 CHARITY No. 1141104 COMPANY No. 07501815 AccouKfs YEAR ENDED 3 1ST MARCH 2024 Page 1 of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 The director8 of New Hope Christian Counselhng chaiitabl8 ￿pan￿) ￿ rts trustees for the purpose of chartty and throughout this report a￿ collectively referred to as rts trustees. The financial statements comply with th8 Charities Act 2011. the Companies Act 2006. the Memorandum and Articles of Associatson. and Accounting and Reporting by Chartties". Statement of Recommended Practice applicable to charrties preparing their accounts in accordance with the Financial R8POrting Standard ap￿1¢able in the UK and Republic of Ireland {FRS102) (effèctive 1 January 2015). The trustees have pleasure in pres8nb.ng the chantable company'8 report and financial statements for the year ended 31 Marth 2024. 1. OBJECTIVES AND ACTIVITIES The object of the charity is: To promote and protect the mental health of the wblic, in particular those living in Wa￿ick, Leamington Spa, KenI￿v0rth and Stratford Upon Avon and the surrounding area through the provision of counselling and support for peo￿ in need. Th6 trustees aim to pursue thèse oty'ects through Iow-COSt counselling, offered mainly by volunteers who are either qualffied to Diploma Level and above or who are in the final years of their Universitylcollege course. New Hope has a number of qualffied counsellors, many of whom undertook their placement with the charity and have stayed on as volunteers. No Set fees are charged for individual coun8elling apart from an assessment fee of £10 {free to those on benefits) and dients are asked to give a donation when they commence therapy. New Hope also undertakes couple counselling for which the assessment fee is £20 and a set fee which thi5 year was raised to £50 per se8sion. Counselling services are open to anyone ag8d 16 + living or wistered with a GP in South Warwickshire who feel they may benefit frc4n counselling. The￿ are no restrictions on the grounds of any of the protected characteristics ie age, disaknlty. gender reassunment, marriage and civil partnerships, pregnancy arKI rnatemty, rac&. religion or belief, sex. and sexual orientation. After a robust telephone assessment, the dient is placed on a wa￿.ng list and matched to a suitable counsellor when one is available. No preference is gNen to or discrimination made against dients. Currently we request that clients make a donation apprvpriate to what they a￿ able to afford. Public Benofft Th8 trustees are committed to improving the organrsation's practrce and ensuring that it delivers public benefit. as rt fijlfils its obj'ectives through the provision of counselling seNices. The trustees have had regard to the guidance from the Charity Commission on reporting on Public Benefit. The service is open to all wishing to a¢￿sS counselling who live in S¢)uth Wa￿licksh1re, including those of other faiths or none. CHARITYNO. 114111 COMPANY No 07501815 ACCOUNTS YEAR ENDED 3 1ST MARCH 2024 Page 2 of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 ACHIEVEMEMfs AND PERFORMANCE 2.1 Reviow ol the aclivltlés of tho Chartty In the past year, the chanty has counselled 290 Cl￿nts (previous year 220). Tr majority of counselling sessions are face to face, although there conts'nue to be dients who prefer online or telephone counselling as this wovKle8 flexibility wrth regard to w(Kk or caring responsibilities or for anyone vtho maybe housebourKI. The counselling team is fiexible in its approach in order to address the indivKlual needs of th8 dients. Our counselling service continues to be in great demand with the warting list throughout the year being tetween 10 and 14 weeks. Counselling is provided for many different issues including.. depression, anxiety and stress, addiction$, trauma and abuse. bereavement, relationship problems and seff-esleem. A number of cli8nts presenting with complex issues hav8 been unable to access NHS therapy as they do not meet the criteria which has incr8ased in recent years due to the pressure on local mental hoalth services. Wien assessed by NHS services they are swJnp08ted to New Hope for counselling. All dients self-refer and hear about the services of New Hope Counselling through variou8 mean8 wrth the majorrty being signposted by NHS Servi￿8 such as GPS. social Fxescrrbern and communty mental hearth teams. Face to face counso11ing took place from four locations.. The main office in Warwick at 70 Sattisford. 'Lifeways' in Strattord Upon Avon Kenilworth Methodist Church Leamington Spa Baptist Church All counsellors who volunteer at New Hopa are qualrfied to L8vel 4 Diploma Level and above or trainees on placement as part of their Unrverstyicollege Course Qualified counsellors are accredited with one of the counselling bodies that regulate counselling and psychotherapy. All counsellors, qualtfied and trainee. are required to be a member of a professional tody. New Hope Counselling is an organisation member of Asso￿ation of Christ￿nS in Counselling (ACC). Durlng the year 2023124 we aro pleased to report Fundlng was rocèlved from the following organlsations: Coventry & Warwickshire Integrated Care Board (ICB) for Assistant Manager post Kenilworth Town Council - counselling for CV8 residents Local Giving for volunteers training Royal Leamington Spa Town Council for Leamington Service WCC Councillors Grant (Warwick District) for marketsng materials We are exoptionally graleful to Orbis Investment's Buchanan Programme team for their extremely generous donations which has enabled New Hope to invest in a speufic CRM system thereby improving th8 efficiency of our cfient assessment and data collection. Throughout the year we also received generous regular donations from Castle Hill Baptist Church and Saltisford Church for which we are most grateful. CHAIUTY No. 1141104 COMPANY No. 079)1815 AccoirNrs YEAR ENDED 31ST MARCH 2024 Page3of13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES {CONT'D) YEAR ENDED 31 MARCH 2024 Voluntser Team We had a dedicated team of 9 qualified and 34 trainee counsellors During the year we held 2 volunteer CPD mornings which V￿re well attended and greauy apprecialed by both volunteers and staff. In November 2023 we held a session on Working wtth Groups facilttated by trainer and therapist Deb Saunders which provrded an overvFew of the t0￿c. In March 2024 Sara King, an expert trainer arKI advocate on neurodiversty. delivered a fascinating session: "Aub'sm and Understsnding"_ experiences from an autistic perspectwe and how this may affect counselling SUPF)Ort. At these y￿rkshopS volunteers parti￿larty value the opwtunty to networf( with one another and the peer support that they receive. As part of the team, we also have Iwo admin volunteers who provide invaluable support to the management team to ensure the effecttve delivery of New Hope services. Other activities and achievements Trustees fomally signed off the 2-Year Business Plan. An evening service was set up on a Monday and Wednesday at WanNick Offi￿ in response to the number of wtential clients who were seektng fa￿ to fa￿ counselling out of hours Leamington Setvice developed to deliver counsellirNJ on a Thursday and Friday. with a counselling coordinator appointed to line manage a team of both qualified and trainee ounsellors. During the year time was invested into the implementstion of Tacklit CRM system to increase the efficiency of dient assessmerrts and record keeping %*thich the Assistant Manager continues to Fead on. Work was undertaken by the management team to revMv and streamline re¢Tuitirtrent processes for both paid staff and trainee placements. Following safer recnjrtment guidelines, the strudure in place is more ro￿$t, induding shortlists'ng and a number of scenario based questions at interview Feedback from trainees in particular has been very positive who compare New Hope most favourabty against other placement providers they have applied to. We Gontinue to rewew and update polictes and wocedures to indude any legislative changes. A joint strategy session for trustees and staff was held in October 2023 facilitated by Rob Allison of Factor Netwothng. The session fed into the development of the business plan and importanuy provided an Op￿rtUnrtY for Trustees and staff to come together which many felt was the a particulady beneficial aspect of the evening. The manager of New Hope Counselling continues to sit on the VCSE Mental Hea￿h Allian Partnership Board. The Allian￿ is a forum providing a voice to innuence mental health services across Coventry and Warwickshire and in particular, engagement with the statutory sector. The manager ts a founding member of the Counselling Networking group made up of counselling charities working across Coventy Warwckshire. The group provides an opportuntty to share good pradice, discuss thallenges faced by counselling agencies and is looking at joint training for staff and volunteers going forward. The volunteer team at New Hope Counselling were awarded Highly Commended under the Health & Wellbeing Award category at the annual CAVA Volunteer Awards for their enormous commitment to the charity and the dients that we supwt. The Assistant Manager CHARrrY No. 1141104 COMPANY No. 07x11815 ACCOUNTS YEAR ENDED 31ST MARCH 2024 Pa8¢4of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES {CONT'D) YEAR ENDED 31 MARCH 2024 and Iwo of our two admin volunteers attended thè awards evening held at The Old Shire Hall in Wa￿ick in October 2023 and received the award on behalf of New Hope. FINANCIAL REVIEW 3.1 Results Details of the financial results for the financial year are given in the Statement of Financial Activities on page 9, the Balan￿ Sheet on page 10 and the Accompanying Notes on page 11. The charity has the following main sources of funds: Voluntary donations made by clients re￿Iving counselling Grants Church and ottler donations by supporters of New Hope Counselling Fundraising Th8 main expenditure of the charity is for the provision of day-to•ay management and administration of counsellors and clients and of premises to carry out counselling se￿ICe8. During the year 8nding 318t March 2023, income totalled £71,321 (22123.. £81,374>. Expenditure for the year was £93,173 (22123: £78.393). So overall there was a total net decrease in unrestricted and restricted funds of £21,852 (22123". increase of £2.981) during the financial year. Details of any related party transactions are as set out in note 11 to the accounts. 3.2 Golng Concem: Having reviewed the level of funds available together with the future projected cash-flow, the trustees have reasonable expectation that the charity has adequate resource8 to Continue its activities for the foreseeable future. Accordingly, they continue to adopt the going concem basis in preparing the financial statements. As the yèar progressed clients and counsellors continued to retum to face to fa￿ counselling. Although the amount of online therapy decreased it is still available as an option and is often convenient for those who are disab￿, housetrt)u)d, carers, those Irving in rural areas, those in full-time employment. 3.3 Reserves Pollcy The Charity seeks to hold reserves equal to three to six months of expenditure of behveen £23,OC(I and £48,(￿0. The free reseprfes as at 31st March 2024 vme £27.021 which equate to just over 3 months reserves. Vthilst overall reserves remain heafthy, during the year New Hope Counselling has received a greater proportion of restncted fiJrKling. The trustees recognise the ongoing need to encourage more donations and also to seek other sources of support and furKling to ensure the continuing development of the service. FUTURE DEVELOPMENT SpeGfflc future plans include: CHARITY No. 1141104 COMPANY th). 07￿1815 ACCOUN13 YEAR ENDED 31ST MARal 2024 Page 5of13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 Implementation of the 2 Year Business Plan. Development of 5 Year Business Plan • Development and implementation of funding strategy to ensure financial stabilrty of the • Increase the promotion of the charity induding updating marketing materials and Increase social media presence arKI the development of'Friends of New Hope,. Ongoing strengthening of partnership working local charrties, thurches and community groups. • Joint workshop on Self-Audrt aTrJ Planning for trustees and staff to be held in May 2024. Continue to review and update policies and procedures. Twice yearly Saturday moming CPD workshops for volunteers and staff. Further trustee recruitment to be und8rtaken to strengthen skill set of the Board. STRUCTURE. GOVERNANCE AND MANAGEMENT 5.1 Constitutlon of the Charlty and Status New Hope Christian Counselling is an incorporated chanty limrted by guarantae, having no share capital and is govemed by rts Artides of Associatson incorwrated on 2110112011 as am8nded by special resolution dated 2410312011 and registered at compan￿ House on 0110412011. T company number is 07501815. The ¢harty was ￿lStered with ttN8 Charity Commission on 4th April 2011 with the number 1141104. The charty is exempt from ¢orporation tax under part 10 of the Income tax Ad 2(YJ7. The chanty also uses the name New Hope Counselling. 6.2 Trustees (Directors).. The trustees (who are a180 directors for the wrpose of Company Law), who held Offi￿ during the yèar and to the dat• of this report are listed on page 6, Reference and Administrattve Infomiation. Trustees are appointed and elected in accordance with the Articles of Association through a vote of members at the AGM and after an apkyopriate amendment to the Articles of Associ&on are now able to stand for rn0￿ than ￿0, three year temis. Al potential trustees are only nominated to stand for election following a skills analysis and suitable refèrences. 5.3 Trustee meetlngs and procedures All n6w trustees are given infom7ation relating to responsibilities of trustees and orientation to the work of the Charity. All trustees are encouraged to read the guidan￿ on public benefrt issued by the Charities Commission and this is taken into account making decisions aljout the charily's activities and in the day to day running of the ¢ounselling servio. The trustees nonnally schedule four meetings each year and are joined for most of the meetings by the manager. In addition. trustees meet for an extra-ordinary meeting to discuss strategy and staffing. The trustees have a programme to ensure that policies aTrJ w0￿dureS are regularfy updated and reviewed. Legal advice is souglrt when necessary. Current policies indude:_ Health and Safety Policy CHARITY No. 1141104 COMPANY No. 075)1815 ACCOUN13 YEAR ENDED 31ST MARCH 2024 Pa8e6of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 Safeguarding Policy Confidenbality and Data Protection Equalty and Diversty policy Lone Working Policy Statement of Counselling Policy Volunteer Policy Grievance Procedure Disciplinary Procedure coM￿alnts Procedure for clients R81ated party issues are fully declared in the financial statements. The trustees have a clear procedure that rf the￿ is a potential conflid of interest on any matter, the trustee with the potential conflict of interest is asked to leave the room and take no part in th8 d8bate or decision. 5.4 Organlsatlon of the Charlty Th8 operations of the chanty are conducted in accordance with the policies and strategy approved by the trustee8. There are no standing 6ul>commrttees and expert a(fvice is sought as required. The trustees are responsible for th8 governance of the chaiity and delegate the day-to4ay operation to the manager. The chanty currently has a part-time paid Staff team consisting of a manager, an assistant manager. WapHick Coordinator & administrator, Kenilworth coordinator, Stratford coordinator, Leamington Coordinator and a furKlraiser, as well as volunteer and trainee ¢ounsellors and admin volunteers. 5.5 Risk Management The trustees review risk and seek to ensure all major risks to which the charity might be exposed are identrfied, in particular those relating to the operations and finances of the charity. The trustees a￿ satisfied that there are systems in pla￿ to mtbgate the exposure to major risks. 6. REFERENCE AND ADMINISTRATIVE INFORMATION Legal Rogistrallon RegISte￿d in England and Wales Company limrted by guaranlee- Number 07501815 Registered Charity - Number 1141104 Trustsos Alison Oliver {Chair} lan Greaves (Treaswer) Alan Harper (Company settet￿) lan Tilford Celia Hilgenberg Gavin Brannan (resigned July 2023) Prlncipal Addross 70 Saltisford Warnick CV34 4 Tel. 07799 015650 CHARITY No. 1141104 COMPANY No. 07￿•1815 ACCOUNTS YEAR ENDED 31ST MARCH 2024 Pag¢7of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 E-mal". office newho ecounsellin Website: newho ecoun ellin CAF Bank Ltd 25 Kings Hill Avenue West Malling Kent ME19 4JQ Independent Examinor 18n English 38 Samboum Close Solihull B912SA 7. STATEMEKf OF TRUSTEES, RESPONSIBIUTIES Company law requires the trustees prepare finantial statements for each financial year which gtve a twe and fair view of the stat8 of affairs of the thartty as at the balance sh8et dale and of ts income and expenditure for the financial year. In preparing those finan(xal 8tatement8. the truste88 are required to... select suitable accounting policies and then appty them consistently,. make judgements and estimates that are reasonable and prudent., comply wrth appli¢abl8 accounting standards, subj.ect to any material departures disclosed and explained in the financial statements.. arKI prepare the financial stalements on the going concern basrs unless it is inappropriate to presum8 the charity will continue in business. The twstees are responsible for maintaining kYop8r accounting records which disclose with reasonable accuracy at any time the financial posrtion of the Charrty and to enable them to ensure that the financial statements comply with the Companies Act 2￿6. They are also responsible for safeguarding the assets of the chanty and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The financial statements have been p￿Pared in accordance with the special provisions of the Companies Act 2CK)6 relating to small companies. ON BEHALF OF THE TRUSTEES Alison Oliver {Chair) Date. b-q- ao CHARITY No. 1141104 COMPANY No. 075)1815 ACCOUNTS YL4K ENDED 31ST MARCH 2(r24 Page8of 13 NEW HOPE CHRISTIAN COUNSELLING REPORT OF THE TRUSTEES (CONT'D) YEAR ENDED 31 MARCH 2024 INDEPENDENT EXAMINERS REPORT TO THE TRUSTEES OF NEW HOPE CHRISTIAN COUNSELLING ('THE Company,) YEAR ENDED 31 MARCH 2023 I reFrf)rt to the charity trustees on my examinatiM of the accounts of the Company for the year ended 31 March 2023, which are set out on pages 9 to 13. Responslbllltl•s and bash of report As th8 charity's trustees of the Company (and also its direct¢)rs for the purposes of company law) you are responsible for the preparation of the accounts in accordance wrth the requirements of the Companies Act 2CM)6 ('the 2(X)6 Ad.). Having satisfied myseff that the account8 of the company are not required to be audited under Part 16 ofthe 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's a¢¢ounts as carried out under section 145 of the Charities Act 2011 {'the 2011 Act,). In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145(5)(b) of the 2011 Act. Ind•pendent ExamiMrf8 StatThnt I have completed my examination. I confim) that no matters have come to my attention in connection with the examination giving me cause to believe.. accounting records were not kept in respect of the Company as required by section 386 of the 20C6 Act., or 2. the accounts do not accord with those records., or 3. the a¢￿UnIS do not compty with the accounting requirements of section 396 of the 2CM)6 Act other than any requirement that the accounts gNe a Irue and fairf view which is not a matter considered as part of an examination,. or 4. the aGGounts have not been prepared in accordance with the methods and principles of the stat8merrt of Recommended Practi￿ for accounting and reporb'ng by char[t￿$ applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). I have no concerns and have come across no other matters in connection wtth the examination to which attention should be drawn in this report in order to enable a proper understanding of th8 accounts to be reached. S￿ned lan English 38 Sambourn Close Solihull B912SA Date: Pw?of 13 .ir 1216 79.1 TOTALINCOIIE IJ74 FUMS 4A72 4A12 4A72 47.018 TOTAL EXPE¥ciru 41 In PUNDS )1.4YI ASATJIWM* 1.119 •11 x•J TOT*1 wrijs zoz PagellED N lA￿CHa)I4 2¥J IINIJ D¢¢￿tL¥L￿7 W¥*AC•knyTiult Xl811 J( 14