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2021-03-31-accounts

Registered number- 07568318 Charity number.. 1140852 THE WILF WARD FAMILYTRUST (A company limited by guarantee) TRUSTEES, REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

THE WILF WARD FAMILY TRUST IA company limited by guarantee) CONTENTS Page Rèference and administrative details of the charitable tompanyi Its Trustèes and advisers Chalr's and Chlef Executl¥e's statements Trustees. report 6-26 Independent auditor's report on the financial statements 27-30 Statement of finantial activities 31 Balance sheet 32-33 Statement of cash flows 34 Note5 to the financial statement5 35-55

THE WILF WARD FAMILY TRUST IA company limited by guarantee) REFERENCE AND ADMINISTRATIVE D￿AlL5 OF THE CHARITABLE COMPANY, ￿5 TRUSTEES AND ADVISERS FOR THE YEAR ENDED31 MARCH 2021 Trustees Professor Dianne Willcocks CBE, Chair Dr James Adamson (resigned 11 December 20201 Helen M Burke Rosemary Du Rose lappointed 12 February 20211 Andrew P Hudson (appointed 12 February 20211 Josephine M Mennell (appointed 14 August 20201 Laura E Rawnslev Christopher G Sellers Nicholas J Shaw Malcolm B Smith Roger J Stocker (appointed 14 August 20201 The Trustees would like to thank Dr James Adamson for his contribution during his time as a Trustee. Company re815tered number 07568318 Charity re8lStered number 1140852 Re8lStered office Westgate House, 5 Westgate, Pickering, North Yorkshire, YQ118 88A Company secretary Catherine S Sell Founder Trustees Wilfred Ward 08E117 November 1916- 19 January 20051 Phyllis Ward128 February 1921- 19 Detember 20091 Independent auditor BHP LLP, Rievaulx House, I St Mary's Court, Blossom Street, York, Y024 IAH Page I

THE WILF WARD FAMILY TRUST IA company limited by guarantee) REFERENCE AND ADMINISTRATIVE D￿AlL5 OF THE CHARITABLE COMPANY, ITS TRUSTEES AND ADVISERS ICONTINUEOI FOR THE YEAR ENDED31 MARCH 2021 8ankers Barclays Bank Plc, Ryedale Group of Branches, P O Box IQ. Malton, North Yorkshire. Y017 OER Barclays Bank provides the Trust with banking facilities and has worked closely with senior management in order to meet the Trust's requirements. Solititors Hague & Dixon, 12 Smiddy Hill, Pickering, North Yorkshire, Y018 7AN Hague & Dixon provide the Trust with legal servites relating to a range of matters including purchase of properties and lease agreements. Hempsons Solicitors, The Exchange. Station Parade, Harrogate. HGI ITS. Hemp50ns Solicitors provide the Trust with legal Services primarily relatlN8 to employment law, industrial relations and health and social care matters. Joint Invèstment Advisors J M Finn & Co, 4th Floor, 33 Park Place, Leeds, LSI 2RY Investec Wealth & Investment, The Plaza, Old Hall Street, Liverpool, L3 9AB, Brewin Dolphin, 10 Wellington Place, Leeds, LSI 4AN, J M Finn & Co, Investec Wealth & Investment and Brewin Dolphin have worked tlosely with Trustees and reported on the benchmarkin8 requirement5 set for investments. IT Advlsors Elite Micro, The Coach House, Bowcliffe Hall, Weiherby, LS23 6LP Elite Micro provides technical advice and support to the Trust on all aspects of IT and Communications. Architert5 McNeil 8eechey O'Neill, Lancaster House. James Nicolson Link. York, Y030 4GR McNeil Beechey O'Neil Architects have continued to work with the Trust providing the or8ani5ation with a valued service in relation to new and existing property needs. Insurance PIB Insurance Brokers, Poppleton Grange, Low Poppleton, York, Y026 6GZ PIB Insurance Brokers source insurance products and advise the Trust to ensure the Trust is covered for all potential Page 2

THE WILF WARD FAMILY TRUST IA company limited by guarantee) REFERENCE AND ADMINISTRATIVE D￿AlL5 OF THE CHARITABLE COMPANY, ITS TRUSTEES AND ADVISERS ICONTINUEOI FOR THE YEAR ENDED31 MARCH 2021 Corporate Health and Safety Ellis Whittam. Woodhouse, Church Lane, Aldford, Chester, CH3 6JD Ellis Whittam provides health and safety services, trainin8 and inspection services and acts as the Competent Person for Health and Safety requirements. Senior Leadership Team Paul Mccav Catherine Sell Leigh Tudor Chief Executive Director of Resources Director of Operations Page 3

THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

FOR THE YEAR ENDED 31 MARCH 2021

Chair’s Welcome

As Chair of Wilf Ward Family Trust, I am pleased to introduce a report on the charity’s professional development across a period that has challenged all communities in so many ways. This 2020-21 narrative illustrates proudly the contribution that the Trust makes to enabling those we support to live extraordinary lives – in a context which for all of us has been quite exceptional, both within Wilf Ward and across the world beyond. Responding to the Covid pandemic, we have maintained an active dialogue with the individuals living in our services and with their families as essential shifts in care practice to ensure safety have disturbed everyday patterns of activity; we have endeavoured to maintain productive and positive links with commissioners and regulators to ensure continuity of service; and we have translated the plethora of diverse government interventions in ways that have enabled our staff to deliver their care with confidence and professional competence as they adjusted to ever-changing demands. The quality of leadership in the senior team and across our services has been pivotal in maintaining standards and our growing ease with zoom-enabled communications has been an important tool in sustaining and delivering against our ambitious agenda for securing extraordinary lives.

Importantly, alongside the Covid response, this year has also seen the framing of an important Forward Plan, designed to achieve a strategic step change that will take us into the next phase of development for Wilf Ward Family Trust. The Chief Executive, in partnership with trustees, has designed a plan and a process that will engage all staff, the individuals we support and their families, partner organisations in the community and our commissioners across Yorkshire. Looking to the future expectations or market demands around social care, we are building on what we presently deliver extremely well and at the same time scoping possibilities for future innovation. As the clamour of voices for revisiting the nation’s policy approach to social care grows ever louder together with the related matter of appropriate financial underpinning, we recognise that creating new value-for-money delivery vehicles will be warmly received and we anticipate that new ways of working in partnership with others who share our values will be one route to achieving this desired outcome.

Finally, this year, despite its many challenges, it has been a privilege to work closely with a talented and committed team at Wilf Ward, and, as part of the board, to help support the Trust through good governance and the collective skills, experience, and expertise of our trustees – so generously given. I am indebted to all those who have worked tirelessly to protect both the everyday experiences of the individuals we support and the wider reputation of our proud Yorkshire name within the sector. We now have many exciting plans for 2021 onwards and I look forward to a year in which new forms of engagement including face-to-face are reintroduced and our services are shaped for the future by the voices of those in our care.

Professor Dianne Willcocks CBE

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

FOR THE YEAR ENDED 31 MARCH 2021

Chief Executive’s Welcome

My opening paragraph in last year’s Annual Report referenced the first few months of the Covid-19 Pandemic and how this was impacting the work of the Trust. Few of us could have foreseen the level of deaths and impact that the pandemic would have had, and indeed continues to have, on the entire world. Even fewer of us would have predicted that we would still be living through a pandemic some 18 months after it was first declared. I need to begin by recognising the bravery and selflessness of all staff during the past 18 months. Without exception our staff have put the safety and needs of the individuals we support ahead of their own. Colleagues have adapted to a myriad of changes in regulations, how to wear and use Personal Protective Equipment (PPE) and uncertainty and fear whenever Covid-19 impacted staff levels and caused the hospitalisation of relatives, colleagues and the individuals we support.

Only a small number of our services have reached this stage of the pandemic without several staff or individuals having needed to self-isolate due to Covid-19. In some services they experienced several waves of Covid-19 related infection. Each period of self-isolation created a multitude of unique problems, but they were addressed professionally and appropriately. Sadly, we know that one individual we support did pass away due to Covid-19. Several relatives of both staff and individuals we support passed away due to Covid-19 and our condolences and thoughts go out to all who have lost loved ones during the pandemic.

Like most organisations in our sector, we have become more adaptable and creative. The use of digital technology has increased as staff have used laptops and tablet computers to communicate with other colleagues, relatives and professionals. Likewise, we have seen ownership and use of tablet computers and interaction with relatives via computer screens rise during this time. Clearly, virtual meetings are no substitute for meeting in real life, but they have helped relatives maintain contact with their loved ones.

The easing of the Covid-19 restrictions has facilitated the return of face-to-face visits, both within and outside of our services and the joy that this has brought to staff, relatives and the individuals we support has been huge. We are now entering the next phase of the pandemic, and that is learning to live with it. We have taken much learning from the past 18 months, and we believe that this will help us become a better prepared and more resilient organisation. Much of the focus of our work in the coming financial year will be to consolidate our learning and to use this to address some concerns related to the next phase of the pandemic. During the pandemic we have worked on developing our Forward Plan to provide a strategy for the Trust to become more responsive to health and well-being issues, more commercial and entrepreneurial in spirit, develop new services that cement our reputation as an outstanding social care provider and build stronger partnerships with our existing and new stakeholders.

The coming few years will present many challenges and we shall meet them and do our utmost to overcome them. Overall our operational and financial performance this year puts us in a good position to further the legacy and ambition of the Trust as a solid Yorkshire charity.

Paul McCay Chief Executive

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

The Trustees have pleasure in presenting their report and the audited financial statements of the charity for the year ended 31 March 2021. The Trustees have adopted the provisions of the Statement of Recommended Practice (SORP) “Accounting and Reporting by Charities” in preparing the annual report and financial statements of the charity.

The financial statements have been prepared in accordance with the accounting policies set out in notes to the accounts and comply with the charity’s governing document, the Charities Act 2011 and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland published in October 2019

GOVERNANCE

The Wilf Ward Family Trust is a Company Limited by Guarantee and a Registered Charity and is governed by its Memorandum and Articles of Association, dated 16 March 2011, in line with the following objectives:

OBJECTIVES

The objectives of The Wilf Ward Family Trust are:-

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

DIRECTORS AND TRUSTEES

The Directors of the charitable company (the charity) are its Trustees for the purposes of the Companies Act and Charity Law and throughout this report are collectively referred to as Trustees. Trustees are initially appointed for a period of three years, and they are encouraged to put themselves forward for re-appointment for two subsequent periods of three years, on the anniversary of their third year in post. Some current Trustees have served longer terms than this due to the maximum length of service rule being implemented from April 2015. Trustees can resign from their position at any time within this period of service. There are currently two Trustees who have served for longer than nine years. When the length of service rule was implemented, the Board decided to re-start all serving Trustees and allow them to serve for a further nine years. Both Trustees who have longer than nine years’ service have indicated that they will be stepping down as Trustees during the 2021 -22 financial period.

There are currently ten Trustees. There is no maximum number of Trustees who can be appointed. All Trustees hold equal voting rights, with the Chair holding the casting vote in cases where no clear outcome has been decided. The Trust does not consider that there is any one person associated with the Trust who could be considered a person holding significant control.

The day-to-day management of the Trust is delegated to the Leadership Team who are listed on page 1.

Appointment of Trustees and Chair

Since the advent of the pandemic all Board Meetings have been held virtually. It is expected that when the lockdown rules are eased the Trustees will adapt to a hybrid model of face to face and virtual meetings. During the financial period under review, four new Trustees joined the Trust. Despite not having met most of their fellow Trustees in person, they have already made a significant contribution to the work of the Trust.

Ordinarily the Trustees meet a minimum of six times a year to review the financial and operational management of the Trust as well as approving strategic plans and ensuring proper governance of the Trust. During the financial year under review, the level of Trustee engagement with the CEO and other staff has been significant. The main reasons for this relate not only to providing support and guidance on Covid-19 related issues, but also in aiding the development of various work streams and strategies that will form part of the wider Forward Plan for the coming five years.

The Trustees have decided to adopt the recommendations of the Charity Governance Code and have made a commitment to review compliance with this standard annually. As part of this the Trustees will publicise their attendance at Board Meetings. Trustees also attend various planned and ad hoc meetings during the year, which are not noted in Table 1 (below), which only shows attendance at Board Meetings.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Table 1: Trustee attendance at Board Meetings for the financial year under review

----- Start of picture text -----
Trustee Attendance at Board Meetings
Professor Dianne Willcocks 6 / 6
Dr James Adamson 3 / 5
Helen Burke 6 / 6
Rosemary DuRose Attended two meetings as observer
Andrew Hudson Attended two meetings as observer
Jo Mennell 3 / 3 (also attended two meetings as observer)
Laura E Rawnsley 5 / 6
Chris Sellers 5 / 6
Nicholas J Shaw 5 / 6
Malcolm B Smith 6 / 6
Roger Stocker 3 / 3 (also attended two meetings as observer)
----- End of picture text -----

The Trustees have a clear ambition to develop a strong and diverse Board. A skills audit identified that the Trust would benefit from additional skills in Marketing, Property Development and lived experience of learning or physical disability. Succession planning also identified that skills in legal and finance would require strengthening following the planned departure of two long-serving Trustees. Recruitment of new Trustees has been taking place and it is anticipated that at least two potential Trustees will be invited to join the Board during this coming financial period. Further planning on attracting Trustees from diverse backgrounds is planned during the forthcoming financial year.

An active register of Trustee interests is maintained. Proving new and established Trustees with training during the financial year under review has proven difficult, principally due to Covid-19. However, there has been a proliferation of virtual seminars on governance, safeguarding and charity law that have been widely attended by Trustees and this has helped compensate for the lack of face-to-face meetings and training.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

No Trustee received any remuneration during the year. Expenses reimbursed to Trustees are noted in note 13 to the accounts.

Board Effectiveness Review Group

The Board Effectiveness Review Group (BERG) commissioned and oversaw an externally facilitated review of the governance of the Trust. The main outcomes of this review included a review and revisions of the Board Handbook. This also included exploring the selection, induction and appraisal of the Chair and other Trustees. The quality of Board reports, involvement of Trustees in key decisions and compliance with the Charity Governance Code were also explored. Subsequently it was decided that two new Committees should be formed to provide more scrutiny of the work of the Trust. The Finance & Assurance Committee would be formed to oversee items previously considered by the Finance & Investment Committee. Subsequently, the Finance & Investment Committee has been dissolved. In addition to considering financial and investment reporting and new business opportunities, this Committee will also pay particular attention to the scrutiny of the operational performance of the Trust. This will include oversight of the risk register, safeguarding, financial and compliance audits and health and safety. This Committee will meet four times a year as a minimum and report directly into the Board.

The Governance & Remuneration Committee will ensure that the Trust follows good practice in Charity Law and governance. It will also oversee the award, remuneration and performance of the Chief Executive and his senior team. This Committee will meet a minimum of three times a year and report directly into Board.

The creation of the two new Committees will mean that Trustees are able to devote substantially more time to scrutiny of the Trust. This will free up more time for the Board to concentrate on strategic issues including the development and delivery of the Forward Plan.

The Trustees are aware of their duties to inform all regulatory bodies of any areas of concern. This duty is undertaken on their behalf by the Chief Executive. Regular submissions are made to Local Authorities and the Care Quality Commission, usually in the form of safeguarding concerns. The Trustees do consider whether any concerns should be submitted to the Charity Commission under the Reporting of Serious Incidents (RSI) process. During the year under review one submission was made to the Charity Commission under the RSI process. The Charity Commission confirmed that they were happy with the approach being taken by the Trust and sought to take no further action.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

STRATEGIC REPORT

REVIEW OF ACTIVITIES AND ACHIEVEMENTS

The Trustees are incredibly proud of the way the staff and individuals we support have adapted, and in some cases thrived, during the past 12 months. Despite the country being in virtual lockdown for most of the financial period under review, each staff team has given their all to ensure that every individual we support has remained safe, informed and engaged in meaningful activity.

The impact of Covid-19 cuts across everything that has taken place during the financial period under review. The Trust has continued to deliver services, and to keep individuals and staff safe throughout the pandemic. During the early stages of the pandemic the Trustees were heavily involved in supporting the Chief Executive and his senior team in providing resources and reassurance to staff, relatives and the individuals we support. In the initial stage of the pandemic some key items of Personal Protective Equipment (PPE) proved impossible to source, but by May 2020 the Trust had managed to source 40,000 face masks, quickly followed in June 2020 by a further 80,000 masks. The price of PPE inflated by as much as 10 times the cost of such items prior to the pandemic. The Trust presently holds around 120,000 face masks in reserve and has significant supplies of other essential PPE such as aprons, gloves and laundry bags.

There has not been a service across the Trust that has avoided some form of local lockdown due to Covid-19 infection concerns for both staff and the individuals we support. The Leadership Team and Trustees have been impressed by the level of commitment and personal sacrifice made by our staff to help keep services open and the individuals we support safe.

Most of our commissioners have provided some form of financial support to help during this period. We are grateful for their support. We have also gratefully received funding from the government in the form of the various Infection, Prevention and Control grants that have been released. This additional funding has meant that staff have been able to selfisolate when required and to receive full contractual pay. We have been meeting the statutory requirement to register and provide evidence of how we have spent all this additional funding.

During the various stages of lockdown, the Trustees have been impressed by the level of engagement that has taken place between Registered Managers and the relatives of the individuals we support. Many relatives have indicated their gratitude towards the Trust for helping to keep their loved ones safe. Understandably, a few relatives have become frustrated at the extended periods of lockdown that prevented them from meeting their loved ones face to face. At times, it has not been helpful that the government has announced changes to the lockdown rules via national media and not released the details of how such changes did or did not apply to social care services. However, as the regulations have progressively changed such misunderstandings have become fewer, and most relatives have expressed their admiration for the work of our staff.

The continuously changing rules on lockdown have had an impact on our ability to fill some voids in our care homes. Some relatives have been unwilling to support their loved one moving into our services for fear that they may then not see them for several weeks. There is still some trepidation being expressed by relatives of potential new individuals, but we are working with them to reassure them that their loved one will be safe and that they can remain in close contact with them. We expect that this will be something that will impact the level of voids in our care homes for at least another year.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

At the beginning of the pandemic our use of agency staff reduced significantly. There were numerous reasons for this including staff teams not wanting to introduce any new people into services and the low availability of agency staff. This has had a direct (positive) impact on the employee costs of the Trust during this period. Towards the beginning of January 2021, we started to see increasing use of agency staff in some parts of the Trust. This is due in part to the numbers of staff being asked to self-isolate due to having Covid-19 symptoms or being in close contact with someone with Covid-19 symptoms. However, this is counter-balanced by the fact that it is increasingly difficult to find reliable agency staff. Most agencies we access have informed us that they are struggling to meet demand. We have started to review whether we can work with several other agency providers, which includes ensuring that they have the appropriate training, standards and vetting procedures in place. This presents a potentially serious medium-term risk for the Trust as we are struggling to maintain safe staff numbers across our services due to staff being required to self-isolate, difficulties in attracting new staff into the sector and low availability of agency staff.

The Trust made the decision to permanently close its café Mr Wilf’s in January 2021. We reached this decision due to the on-going uncertainty of the pandemic and the fact that continued social distancing was likely to render the café financially unviable. Our holiday lets in Filey have started to re-open and demand remains high. Most guests who were forced to cancel their bookings due to Covid-19 restrictions have pushed their bookings forward and have even re-arranged to dates that they normally wouldn’t have sought to go on holiday. We anticipate that demand will remain steady and may even lead to bookings during our traditionally quiet months between November and February.

The Trust had an operating surplus of £1,302,964 (2019/20: surplus of £894,861) for the period from charitable activities income of £19,341,567 (2019/20: £18,444,255). The income of the Trust for the period under review has increased significantly. Much of this is associated with the increase in contractual rates from some of our commissioners during the first six months of the pandemic. This will also include the monies received via the government for infection control. The Trustees recognise that achieving an operating surplus amid a global pandemic is a significant achievement, although note that it will be increasingly difficult to maintain a surplus position in coming years. The Trustees have received and approved the forecast budget for the 2021/22 financial year. The finances of the Trust will be tested in the coming years by increasingly stretched local authority budgets, cost implications related to Covid-19, higher than anticipated levels of voids in services due to fear of Covid-19 and the need to offer better (and likely un-funded) rates of pay to attract staff into social care.

Future Uncertainties

The Supreme Court delivered its long-awaited decision on whether sleep-in shifts should attract payment at the National Living Wage (NLW) on 19 March 2021. The decision was clear that sleep-in shifts should not be paid at the NLW rate. This decision immediately closed any risk associated with back pay claims from current and former staff. However, it has left much uncertainty regarding at what rate commissioners will pay sleep-in shifts in the future. Nationally, the reaction by commissioners has been mixed, with some immediately reducing the rates at which they are willing to pay sleep-ins, whereas others have maintained rates at existing levels. The government has been approached by many organisations representing social care seeking reassurances that they will instruct the Low Pay Commission to recommend a fair rate for sleep-ins going forward. It is unclear whether this instruction will be given. Currently, we have made no changes to the rates paid to staff for sleep-ins, as none of our commissioners have changed the sleep-in rates that they pay to the Trust. Should any commissioner reduce the rate paid for sleep-ins, the Trust would be obliged to enter a full consultation with all staff and reduce the current sleep-in rate.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

A more pressing concern is the proposal from government to impose the requirement that all front-line social care staff should have the Covid-19 (and possibly annual Flu) vaccination. This is a concern as our preference is to use persuasion rather than compulsion to encourage staff to accept the Covid-19 vaccination. Currently, vaccination rates for staff across the Trust are above 80% of all eligible staff. If this does become legislation, it will mean that we will have to enter a full staff consultation. Any staff who refuse the vaccination will face dismissal from their post if alternative roles cannot be found for them. This will increase the risk of unfair dismissal and discrimination claims and will also mean that the Trust, and wider social care sector, could see an exodus of staff at a time when finding suitably qualified staff is increasingly difficult. A legal challenge is expected against the government. However if this fails, the requirement for social care staff to be fully vaccinated to be able to work in care homes will be implemented by October 2021.

Service Provision

The Trust provided during the year:

New Services

A new service called Mountview was opened in September 2020. This service is situated on Weaponess Valley Road in Scarborough. Significant building renovations were undertaken to convert this bungalow into an accessible property for three individuals. Two of the individuals relocated from Devonshire Road, in Scarborough and this property was subsequently sold. The third individual is new to the Trust.

Throughout the pandemic work continued to seek planning permission for the Community Hub project based at Eastgate in Pickering. Full planning permission was granted in December 2020. Trustees decided in April 2021 to delay the construction of this project. Key reasons for this were to provide time to engage with local stakeholders and to explore any potential partnerships or fundraising opportunities with them. This has proven to be a fortuitous decision as the costs of construction have significantly increased in the past six months and building materials are in short supply. It is estimated that the construction sector will also suffer from skills shortages in the coming months meaning that building projects will become more expensive and suffer from delays due to labour and material shortages. Work is underway to enter discussion with local community group leaders to explore the uses of the site and to understand the need for services in the local area.

Disbanded Services

The service at Devonshire Road closed during the period under review, with the two residents moving to the new service, at Mountview. The property was deemed to be not suitable for long term placements and was sold on the open market.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Learning and Development

The Trust continues to provide continuous development and learning for its staff. The Covid-19 pandemic has forced the Trust to review the ways in which staff learning and development is provided. During the period under review most training has been held virtually or via e-learning platforms. Feedback from staff has been positive, with the majority preferring virtual training as it negates the need for travel and mixing with other staff, thereby reducing the risk of infection from Covid-19. Some training requires face to face involvement due to the nature of the course; this includes basic lifesaving and break away techniques. The size of groups attending this training has been reduced and courses have been shortened; this does mean that it is proving more difficult to maintain skills in this area as we are unable to have as many staff attend as we would like. As lockdown eases, we expect that this will improve, and we will be able to catch-up on refresher training. As part of our Forward Plan we are exploring the training and development needs that we need to address to attract and retain staff. We continue to encourage staff to apply for further development of their skills utilising funding accessed via the Apprenticeship Levy. We will also be exploring more specialist learning in the coming financial year to include Mental Health First-Aid, Dementia Leadership, Leadership in Health & Well-being, Equality, Diversity and Inclusionand the development of leadership skills at all levels.

During the year under review, we have continued to introduce our Active Support programme across the Trust. Active Support is a programme designed to encourage individuals to undertake tasks for themselves, where they can do so, rather than allowing support workers to do this for them. Examples of Active Support include helping to prepare meals and washing up dishes rather than staff doing this alone. It is proven to increase independent living skills and improve selfesteem. It has been more difficult to do this virtually, but most of the teams that have received training in Active Support have adapted well and have implemented the principles of Active Support into their services. It also appears that most of the individuals we support who have started an Active Support plan are thriving and enjoying learning new skills and becoming more independent.

Trustee duties to have regard to Section 172(1) of the Companies Act 2006

The Trustees are aware of and believe that they have mechanisms in place to ensure they have complied with their duty to have regard to the matters in section 172(1) of the Companies Act 2006. This includes ensuring that any decisions that may have a long-term influence on the success of the Trust require at a minimum a full risk assessment and business case appraisal. Trustees regularly engage with staff through the Joint Leadership Team, attendance at the Staff Consultative Group and by visiting services. They also receive feedback from the individuals we support by regular attendance at the Jigsaw group. The Trustees monitor the financial performance of the Trust and are clear that we operate fair terms of business and that we pay all creditors within 30 days of receipt of an invoice, they have, and take the opportunity to meet with professional advisors to seek feedback on the Trust and its responsiveness to regulatory and legal compliance matters. The Trustees follow an Environmental, Social and Regulatory approach to investments and seek feedback on the impact of the Trust’s operational activities in the wider community. Trustees have a code of conduct and are expected to role model The Wilf Ward Family Trust Way, which outlines the values and behavioural expectations of all staff.

Engagement with the individuals we support

A group of individuals we support meets every 8 weeks to discuss and debate key topics that affect them. This group is called Jigsaw. During the pandemic, the meetings have been held virtually. Despite being unable to meet, the Jigsaw group have produced some useful guidance and documents. Two of the key achievements of the group have been the

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

development of their own guidance on infection prevention and control, and how individuals can remain safe from Covid19. The other piece of work related to producing guidance on how individuals can remain safe when using the internet and social networking sites. Trustees regularly attend the meeting to seek feedback and to engage with the group on how best to shape service provision across the Trust. In the coming financial year members of Jigsaw will be invited to attend the Board Meeting to provide challenge and scrutiny on key issues such as inclusion and to provide feedback on the Active Support programme.

Fundraising and Legacies

The Trust remains grateful to all the individuals, staff teams and organisations that raise funds for the organisation. The Trust is registered for Gift Aid and uses the Virgin Money Giving scheme and MyCharityPage.com to encourage donations from the public. The Trust also runs a lottery (known as the 100 Club) through the Unity Lottery scheme as part of collaboration with several local charities. Fundraising during the period under review has been extremely difficult. During the coming financial period, the Trust will be seeking to develop a Fundraising Strategy that explores how the Trust can become less reliant on contractual income from local authorities and health.

Throughout the pandemic the Trust has received numerous donations from many kind individuals, schools and organisations. This has included delivery of food, sweets and drinks, various food items and face masks, gowns and eye protection. The Trust is extremely grateful to everybody who has donated and has written to individually thank each donor.

Several legacies were received during the financial period under review. Each consisted of donations of £5,000 to £10,000 in memory of individuals who died during 2020 and the early part of 2021. The families who made the donations asked that the monies were restricted for use at the services in which their loved ones had lived.

Volunteers

The Trust is grateful to all its volunteers for their support and commitment. Volunteers provide support across the organisation and their level of commitment ranges from a few hours every year to assist with fundraising events to weekly

attendance at services to engage in activities such as music therapy, singing and befriending. Volunteers are usually people who have a close personal connection with the services in their local area and will normally have known one or more of our customers for many years. Our volunteers usually provide support that is targeted within a local service or cluster of services. The focus of our volunteers remains on the services that they are most closely engaged with.

Use of land and property for charitable purposes

The Trust owns a number of properties, all of which are used to assist the charity in achieving its stated objectives. The Trust does not as a general rule bank land or allow a property to remain vacant or unused. There is a small plot of land next to The Paceys in Swillington, Leeds. Due to anticipated costs and following conversations with the Local Authority there are no plans to develop property on this site at present.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Risk Management

The Trust has developed its own Risk Register that focuses on the top ten risks known to the Trustees and Leadership Team. The Risk Register is reviewed at each Leadership Team meeting and at least twice a year, by the Trustees. The Risk Register will now be overseen by the Finance & Assurance Committee. Table 2 below provides a summary of the Risk Register. A more detailed Risk Register is maintained by the Leadership Team.

By far the biggest risk (after Covid-19) that will affect the financial performance and sustainability of the Trust is how to attract and retain values-focused, and qualified social care staff. There is increasing evidence that employee expectations and attitudes to work are changing. New employees have an expectation that they can work more flexibly, that they should be able to work from home, that they should achieve a good work life balance and they should earn a fair salary. This presents the Trust (alongside other social care providers) with a series of problems in matching the expectations of current and future employees with the demands of running 24-hour care and support services and facing declining fees. The recruitment and retention of staff is a key issue for the Trust and much effort and resource will be dedicated to demonstrating that the Trust is a good employer, that cares for and develops its staff. During the next few years, we expect that demand for staff will lead to wage inflation across the hospitality, retail and social care sectors. Employers will also need to demonstrate a commitment to staff welfare and development needs. The Trustees are clear that this challenge will require significant consideration and resource and they believe that key elements of the Forward Plan, will help address some of the forth-coming risks related to recruitment and retention.

Table 2: Summary of the key aspects of the Risk Register

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Risk Category Summary of risk
1. Recruiting, Recruitment and retention of staff remains a key issue especially at Registered Manager
retaining and level. One consequence of the pandemic is that staff appear unwilling to change their
supporting our employer currently. The main concern at present is the risk of workforce burnout due
workforce during to Covid fatigue. This is currently evident in a lot of teams, and this could be
and after the compounded as staff are impacted events in their family e.g. redundancy, illness,
pandemic schooling disruption. Health and well-being issues will be significant in the coming
months.
2. The quality of The finances of our commissioners post-covid are concerning. It is possible that
support delivered is commissioners will offer below inflation fee increases that do not cover National Living
reduced due to Wage increases, they certainly will not cover increased overhead costs, meaning
financial cuts services will become less sustainable. We are already seeing reductions in support
implemented by our packages for some individuals that mean they are left with limited one to one support.
commissioners This increases risk of social isolation and safety concerns. The Infection Control Fund
and other grants have enabled us to meet the excessive costs of making services safe
during Covid-19, but if this is unfunded going forward, some services will become
financially unsustainable if we are expected to maintain infection control at existing
levels.
3. Safeguarding the Safeguarding has been complicated by the lockdown. Staff are tired and therefore
health and well- prone to make more mistakes. We have limited understanding of the effect of
being of the lockdown on the Individuals we Support. There is also the risk of closed cultures due to
restricted interventions and site visits by managers. In addition to this the behaviour
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THE WILF WARD FAMILY TRUST

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TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

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individuals we and reactions of relatives to lockdown and how we are addressing this is beginning to
support raise some concerns. Many of our individuals will not have seen a medical practitioner
in person for over a year, so we can anticipate raised concerns about treatable physical
and mental health issues that have deteriorated because of lock down. There is a real
risk that mortality levels will increase in the next few years as an indirect outcome of
lockdown.
4. Retention of Covid-19 has presented several risks to our current service provision. Several people
existing business we support live alone or in small services. In some cases, they have spent the lockdown
and development of living with family and now some no longer wish to return to independent living. The
new business impact of Covid-19 on other social care funding means that new opportunities are less
likely to be supported by commissioners. Other organisations will have been forced to
diversify and it is likely that they may attempt to enter our marketplace by reducing
costs. The strong link held with personal budget holders has also been placed under
strain as a number have moved in with family and are not in receipt of the usual level
of support that they are used to.
5. Capital projects – The Trustees have decided to take a pause on the development of the Community Hub
including the to explore partnership opportunities with other stakeholders. This is viewed as sensible
development of the to facilitate the development of a fundraising strategy for this project and to also
Community Hub understand how construction and material cost inflation will affect the cost of capital
projects over the coming few years.
6. Protecting our The Trustees have maintained a low to medium risk profile for our investments. This is
investments coupled with a new investment strategy focused on capital growth rather than income
and capital growth. This strategy has provided our investment managers with the ability
to take longer-term, lower risk decisions on the portfolios they manage.
7. Ensuring The risks associated with regulatory and contractual compliance have increased during
continued and in the aftermath of the Covid-19 pandemic. The pandemic has placed an additional
regulatory and level of bureaucracy and risk assessment across most of what we do. This applies across
contractual employment law, health and safety, insurance provision, contractual obligations and
compliance regulatory expectations. Some of the risks associated with the rapid and often
confusing requirements placed upon the Trust during Covid-19 may remain unknown
for several years until a public inquiry or legal case brings them to the fore. We have an
additional burden placed on us by our insurers which means that we must review our
record keeping and compliance systems for infection prevention and control.
8. Preparing for the Ensuring that the Trust has succession plans in place at both Board and Leadership
future: ensuring levels. The Covid-19 crisis has highlighted the fact that the Trust is heavily reliant on a
appropriate few individuals to provide leadership and direction during challenging times.
succession plans are
in place
9. Sleep-ins The Supreme Court handed down its decision on sleep-in shifts on 19 March 2021.
Sleep-in shifts do not attract the National Living Wage (NLW) and so all liability for back-
pay claims has disappeared. However, the risk now is that commissioners will drastically
reduce the payments they make for sleep-in shifts which will lead to staff unhappiness,
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TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

staff leaving the sector and staff being unwilling to cover sleep-in shifts which will cause
regulatory, contractual and safety concerns. In addition to this, commissioners are
clearly stating that they will not provide sleep-in shifts where possible and will seek to
replace sleep-in shifts with assistive technology or peripatetic support.
10. Reputational
damage		 There is increasing risk of direct and indirect reputational damage during these times.
Notwithstanding the risks associated with Covid-19, we also have the sleep-in decision,
and we have the rise in left- and right-wing attitudes being shared via social media. We
may also begin to see staff, relatives and others blaming social care services for Covid
infection and also claims of lack of support.

Factors relevant to achieving objectives

The future success of the Trust is dependent on how well we manage the multiple risks that will arise due to working in an increasingly regulated sector. The biggest challenge to achieving our objectives is the need for us to continue to attract and retain values led staff. In the coming year we will be devoting significant time and resources into recruitment and retention of staff. The Trustees recognise that paying staff fairly and offering development opportunities and career progression are necessary to attract staff. We have increased the use of social media channels to show how we work, and the rewards associated with working in social care.

A key priority for the Trust is to explore how we can improve staff health and wellbeing. Trustees have approved a plan strengthen our approach to staff health and wellbeing over the next few years. This includes sponsoring a programme of training one in every six staff to become Mental Health First Aiders. Resources will also be put into supporting paid staff well-being days, the provision of training courses targeting mental health, wellbeing and resilience, a renewed focus on staff actively accessing our Employee Assistance Programme and sponsoring several managers to undertake a level seven qualification in Health & Wellbeing.

Aligned with this we are exploring how we can acknowledge and celebrate the diversity of our workforce and the individuals we support. We have developed an Equality, Diversity and Inclusion plan which is overseen by the Chair and Chief Executive. This plan will start to explore how we celebrate and support the diversity of the individuals we support and we shall utilise the learning from this to encourage our staff teams to identify areas of demographic diversity that respond to shifting public attitudes and to issues they feel passionate about.

During the pandemic the Leadership Team and Trustees have devoted significant time to developing a Forward Plan that will establish the Trust as a prominent Yorkshire charity and outstanding social care provider. A key aspect of the Forward Plan is the development of the Community Hub, in Pickering. This has been paused to facilitate discussions with community groups to establish how the development of the Hub can best benefit the local community. This links with a wider strategic decision to develop stronger community ties where we operate and a recognition that we need to develop greater partnerships with other organisations such as local hospices, community groups and further education providers.

We have started to develop partnerships with staff at York St John University. Through this partnership we hope to develop a relationship that will introduce students from the university into available roles across the Trust. We also hope to create some training and awareness programmes in neurodiversity, providing feedback and bespoke management interventions.

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THE WILF WARD FAMILY TRUST

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TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Finally, we are hoping to develop a safeguarding partnership group with other Yorkshire based social care providers, and safeguarding experts from the university. We have also started to develop a partnership with a Yorkshire based education group comprising universities, sixth form colleges and higher education colleges. This partnership is at an early stage, but we are exploring providing community placements for students, looking for ways to better utilise our apprenticeship levy and to offer employment opportunities to their health and social care students.

Important work is underway to explore new opportunities for the Trust. While we remain fully committed to working with individuals with learning disabilities, the Trustees recognise that we need to diversify the types of services we provide. A small group of senior staff and Trustees is currently exploring how we can strengthen our partnerships with our commissioners and identifying any gaps in service provision that we believe we can fill. The needs of the individuals we support are changing. Many of the individuals currently being referred to our services have additional needs including mental health, access to education and employment and a desire to live independently. While we have many of the skills required to support such individuals, we also recognise that we may need to provide more targeted training for our staff to support the changing needs of the individuals being referred. We also recognise that we may need to enter into more formal partnerships with other specialist providers such as mental health, dementia, health care and employment skills focused organisations.

Quality – Inspection and Service Reviews

The Care Quality Commission (CQC) has the legal duty to inspect the Trust’s Registered Residential Care Homes. During the financial period under review no inspections were undertaken. This was due to the Covid-19 restrictions. During this period the CQC did undertake targeted inspections that focused on keeping services safe during the pandemic and assessing whether infection prevention and control policies were being followed. All inspections undertaken by the CQC during this period deemed the Trust to be safe and fully following all requirements. These reports are unpublished.

Since April 2021 the CQC has announced a new strategic direction and a new inspection regimen. They will be focusing onsite inspections on services where they have received specific intelligence or reports of concerns, on services that have not been inspected within the expected timeframes and on services that are newly registered. A restructure of management roles in November 2019 changed the number of services that the Trust had registered with the CQC. Prior to November 2019 we held seven care home, one respite service and seven supported living / domiciliary care registrations. Twelve of these registrations were rated overall Good. The remaining three were rated overall Outstanding. Following the restructure of services, the Trust currently holds seven care home, one respite service and nine supported living / domiciliary care registrations. This resulted in six new registrations being created. The impact of the pandemic prevented inspections from being undertaken on these new registrations. The Trust also has two services where the last inspection has fallen out of the suggested timeframes. CQC have started on-site regulatory inspections from June 2021. Since that date, we have had three comprehensive inspections (one has been rated overall Good, we are awaiting the results of the remaining two). These inspections have all focused on our registrations and we expect that the three remaining new registrations will have been inspected by October 2021. The full reports for all the Trust’s services can be accessed via the Care Quality Commission website at www.cqc.org.uk.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

The Trust currently employs 813 staff. This is made up of 434 full-time staff (more than 30 hours per week), 365 part-time staff (30 hours or less per week) and 14 relief staff who provide cover on an as required basis. Staff who work relief shifts are encouraged to sign a contract for full / part-time hours if they regularly work such hours across a sustained period. During the pandemic, the use of agency staff has reduced. This is in part due to government regulations restricting the movement of staff (including agency workers) across services and partly due to staff teams working more hours to limit the numbers of non-core staff coming into services. This resulted in a reduction in the use of agency from a total cost of £719,438 during the 2019/20 financial year to £422,009 during the financial year being reported.

Staff sickness during the period under review has significantly reduced. This can be explained by several connected issues. Firstly, improved infection prevention and control and use of PPE has reduced the impact of seasonal bugs and of course Covid-19 infection. Staff have also been able to self-isolate rather than take sick leave if they have had any symptoms like Covid-19. Furthermore, some of the most clinically vulnerable staff were required to isolate for most of the pandemic and so would not have been counted in any sickness / absence figures. Finally, and perhaps most positively we believe that many staff put any concerns of feeling unwell to one side and came into work to support colleagues and to look after our individuals.

Staff working for the Trust were absent due to non-Covid related illness for a total of 48,218 hours. As shift lengths can vary all sickness absences are counted in hours rather than days. If this were to be broken down into the average sevenand-a-half-hour day this would equal 6,429 working days. This is equivalent to almost 8 days for each member of staff. This can be further broken down into 20,337 hours (2712 days) of short-term absence (illness of less than 4 weeks in total) and 27,881 hours (3717 days) of long term absence (over four weeks in total).

The Trustees recognised the commitment and bravery of staff during the pandemic and decided to award all staff a one-off bonus of £100 (tax paid) in November 2020.

Health and Safety

Ellis Whittam act as the Trust’s Corporate Health and Safety Advisor. Ellis Whittam provides advice and training on all aspects of the Trust’s work. During the pandemic Ellis Whittam have remained in close contact with key members of the Leadership Team and have advised on infection prevention and control and other aspects of managing the pandemic. A Health & Safety Group meets every eight weeks. This is chaired by the Chief Executive and at least one Trustee attends each meeting. Health & Safety is a key strategic theme across the Trust and an action plan has been developed to continuously improve how we involve staff and individuals in addressing any issues of concern.

Safeguarding Children and Adults

A key priority during the financial period under review has been to ensure the safety and wellbeing of the individuals we support, visitors and our staff. We can evidence that we have done this as well as possible. The Trust fully cooperates with all commissioners and regulators regarding its obligations under safeguarding. Trustees are fully aware of the recent guidance issued by the Charity Commission related to safeguarding and they receive updates on safeguarding issues across the Trust every six months, or immediately if the severity of the incident merits it. All incidents that meet the Charity Commission guidance on serious incidents are reported to the Charity Commission as soon as they

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

have been identified. The Trust holds a confidential register of all safeguarding incidents ensuring that emerging patterns of poor practice are identified and addressed. One Trustee holds regular meetings with senior staff to discuss safeguarding incidents and areas of concern. Where appropriate the Trustees are informed of any serious issues of concern outside of the scheduled pattern of meetings.

The Trust is working on developing a safeguarding partnership group with several other Yorkshire based social-care charities. This project will involve working with colleagues from a local university and a senior solicitor to develop action learning sets focused on safeguarding issues. The group will also share good practice and undertake audits of each other’s policies and procedures to ensure that they remain robust and best in class. Finally, the group will bring together senior leaders and Trustees from each organisation on an annual basis to explore any common themes and to ensure that in each respect the Trustees are given the opportunity to access independent expert advice on safeguarding.

FINANCIAL POSITION

Income from charitable activities was £19,341,567 (2019/20: £18,444,255). Other income, including incoming resources from generated funds and other incoming resources, was £1,035,070 (2019/20: £712,624) giving total incoming resources for the year of £20,376,637 (2019/20: £19,156,879).

Resources expended for the year were £19,073,673 (2019/20: £18,262,018).

The net incoming resources before other recognised gains and losses was £1,302,964 (2019/20: £894,861). After gains on investments of £1,693,718 (2019/20: loss of £1,192,099), the net increase in funds was £2,996,682, (2019/20: decrease of £297,238) and the net funds as at 31 March 2021 were £25,380,622 (2019/20: £22,383,940).

RESERVES POLICY

Free reserves as at 31 March 2021 were £16,248,657 (2019/20: £13,146,473). These are the net funds available for the Trust after deducting tangible assets of £8,544,247 (2019/20: £8,722,009), restricted funds of £217,209 (2019/20: £160,094) and designated funds of £370,509 (2019/20: £355,364).

The Trustees regularly analyse and review the level of reserves and consider that the free reserves of the Trust are sufficient to cover all known risk, liabilities and contingencies, to absorb setbacks and allow the Trust to take advantage of change and opportunity.

The Trustees continually review how the assets of the Trust can be best utilised to ensure that the objectives of the organisation are fulfilled, and the best possible return is provided to ensure the long-term sustainability of the Trust. The Trustees have agreed that subject to a suitable business case, the reserves held by the Trust can be used to purchase new housing and properties to develop new services or to assist with the implementation and delivery of strategically relevant development projects and activities. The Trustees regularly review the level of reserves held. Reserves are held to manage short-term income volatility and to support opportunities that may arise during the year (subject to appropriate business planning). The level of reserves that is deemed necessary to meet any immediate needs of the Trust, currently stands at 90 days of expenditure. At the current levels of operating expenditure this gives a target level of £4,689,127. Currently, the Trust has a level of free reserves in excess of this target level.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

PUBLIC BENEFIT

The Trust has referred to the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing its objectives and in planning its future activities.

Public Benefit derived from the Trust's services and activities fall under the Charity Commission general heading of: "The relief of those in need, by reason of youth, age, ill-health, disability, financial hardship or other disadvantage." This heading is duly reflected in the objectives of the Trust which are fully disclosed on Page 4 of this report.

The Trust's main objectives are therefore to support both carers of and individuals with disabilities or chronic ill- health conditions or support people who experience complex disadvantages or barriers to employment or access to other community activities. This is achieved through the provision of services within the community or the provision of supported living accommodation or residential care. The Trust delivers these services to a range of disabled children, young people, adults and older people. The delivery of these types of service provision is felt to reflect fully the stated objectives of the Trust.

The Trust's objectives do not restrict the working of the organisation to a particular locality or region. In the main, however, the Trust serves the Yorkshire region and parts of the North-East of England. The Trust will continue to examine opportunities from other areas of the United Kingdom as they present themselves.

The Trust's objectives are to either complement statutory social care and health service provision or deliver such statutory services through contracted arrangement and as such they are designed to provide value for money and equal access, without restriction, within areas of operation. The Trust is mindful of prevailing social and economic conditions and has demonstrated through its continued ability to secure new contracts that it provides value for money services. Services are designed to meet not only the individual needs of service users but also the broad objectives of the government's policy to modernise social care and health services.

The Trust continues to use its financial and other resources to support the range of individuals and groups in need of help and support. Investment in both the fabric and quality of our customers’ accommodation as well as provision of additional training for staff in discharging their duties demonstrates the Trust’s commitment to continuous service improvements. Scheme donations are always invested in service improvements.

There is no detriment or harm arising from any of the organisation’s activities or aims. The Trust ensures through the Equality and Diversity Policy that it reaches out to all individuals or their families, by virtue of the individual’s disability or disadvantage, in offering services. No restrictions are in existence which limit the Trust’s ability to meet the needs of our customers whose requirements, defined by their disability or disadvantage, are such, that either Local Authority Social Services, Primary Care Trusts or other statutory agencies regard them as a priority for service provision. No restrictions are placed by the Trust on personal characteristics including gender, race, religion, sexual orientation or other defining characteristics.

The Trust applies fees and charges for its services. The effect of these fees and charges does not restrict benefit only to those who can afford to pay fees. The ability of individual customers to meet the Trust’s fees and charges form part of the

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Local Authorities’ duties to assess financial contributions through standard financial assessment processes. Therefore, the vast majority of our customers contribute towards their service cost following Local Authority financial assessment taking into account their own levels of income and entitlement to state benefits. By definition, people in poverty will receive greater financial help through the sponsoring Local Authority in accessing Trust services.

The Trust applies no private benefits to individuals or organisations (other than benefits people receive as a beneficiary) from carrying out its objectives.

INVESTMENT POWERS

The Trustees have the power to make any investments that they see fit. The Trustees approved the following investment benchmark for the financial year under review.

The Trust investments should be managed with the objectives of generating a capital return over time, which matches or exceeds the WMA APCIMS Balanced Return Total Return Index.

When the pandemic first struck this caused a widespread decline in the value of investments. As the pandemic has progressed across the world and various government, consumer and organisational responses have arisen, the investment markets have responded favourably and returned to pre-pandemic levels. The Trustees decided that from the financial year under review that they would require our investment managers to focus more on capital growth than capital growth and income return. This combined with a previous Environmental Social and Governance informed requirement to withdraw from identified ‘sin stocks’ such as tobacco provided our investment managers with a wider range of investments to purchase. This has been an additional factor that has helped our investments return to pre-pandemic levels.

The newly formed Finance & Assurance Committee will set targets and oversee the performance of our investment managers and ensure that our portfolios continue to provide long-term security for the Trust.

In the year to 31st March 2021 the increase in the WMA APCIMS Balanced Return Total Return Index represented a capital appreciation of 22.04%. The Trust’s portfolio outperformed the benchmark with an actual increase of 22.1%. The Trustees receive quarterly valuations of the Trust’s portfolios with detailed performance information measured against the agreed benchmarks. This is all in line with the Trust’s investment policies which take Environmental Social and Governance concerns into account, and which have been discussed with our investment managers.

TAXATION

As a charity, the Trust is exempt from tax on income and gains falling within the available tax exemptions to the extent that these are applied to its charitable objects. No tax charges have arisen in the Charity.

INSURANCE

An indemnity policy has been taken out by the Trust on behalf of the Trustees as agreed by the Charity Commission. The consequences of the pandemic have created an increasingly risk adverse insurance marketplace. Our insurance brokers PIB Insurance Brokers (formerly D E Ford), managed to find us appropriate insurance cover, but this was at an overall

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

increase of 12% on the previous financial year. This level of increase in the cost of cover would ordinarily be viewed as highly unsatisfactory but most social care providers have seen their insurance costs increase by around 30%, with some even being quoted 100% more than the previous year’s costs. The level of cover related to the impact of infectious diseases has also been restricted due to Covid-19. Quite simply it is almost impossible for a social care business such as the Trust to find affordable and adequate public liability insurance that covers the impact of infectious diseases.

As the level and scope of claims against businesses and charities becomes clearer over the next few years, we anticipate that the cost of adequate insurance cover will increase further. We also expect that some types of cover including senior management and Trustee indemnity and cyber-crime cover will be withdrawn from the marketplace. We remain hopeful that our history of low claims will mean that such exclusions are less likely.

EMPLOYEE INVOLVEMENT AND EMPLOYMENT OF THE DISABLED

The Trust recognises the value to the organisation of employing disabled individuals. The Trust’s company policy on employing people with disabilities has been developed to ensure continued employment, training and development for all staff. The following also applies:

OTHER RELEVANT INFORMATION

None

TRADING SUBSIDIARY

Wilf Ward Independent Living Ltd has remained dormant and engaged in no trading activities during the year.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Greenhouse Gas & Energy

Under section 465 & 466 of the Companies Act 2006, we are now required to include details of our UK greenhouse gas emissions and energy use.

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UK Greenhouse gas emissions and energy use data for the period 1 April 2020 to 31 March 2021
Energy consumption used to calculate emissions (kWh) 1,320,917
Energy consumption break down (kWh) (optional)
• gas, 743,738
• electricity, 338,473
• transport fuel 238,707
Scope 1 emissions in metric tonnes CO2e
Gas consumption 136.97
Owned transport – mini-buses 19.61
Total scope 1 156.57
Scope 2 emissions in metric tonnes CO2e
Purchased electricity 118.99
Scope 3 emissions in metric tonnes CO2e
Business travel in employee-owned vehicles 27.73
Total gross emissions in metric tonnes CO2e
303.30
Intensity ratio
Tonnes CO2e per employee (782) 0.39
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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

Quantification and reporting methodology

We have followed the 2019 HM Government Environmental Reporting Guidelines. We have also used the GHG reporting Protocol – Corporate Standard and have used the 2020 UK Government’s Conversion Factors for Company Reporting

Intensity measurement

The chosen intensity measurement ratio is total gross emissions in metric tonnes CO2e per employee.

Measures taken to improve energy efficiency.

We completed Phase 2 ESOS (reports previously issued 2019/20) and have shared findings re energy efficient lightbulbs, boiler temperature settings across all locations (i.e. not just within the locations audited). Subsequently boiler temperatures have been turned down and light fittings are being replaced once old ones have passed their useful life span.

TRUSTEE’S RESPONSIBILITIES STATEMENT

The Trustees (who are also Directors of The Wilf Ward Family Trust Ltd for the purposes of Company Law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

requires the trustees to prepare financial statements for each financial year give a true and fair view of the state of affairs of the and of the incoming resources and application of resources of the for that period.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

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THE WILF WARD FAMILY TRUST

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2021

isclosure of information to the auditor

In so far as the Trustees are aware:

This report, incorporating the Strategic Report, was approved by the Trustees, in their capacity as Company Directors and signed on their behalf on 13 August 2021 by:

Professor Dianne Willcocks CBE Chair of Trustees

Malcolm B Smith Trustee

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THE WILF WARD FAMILY TRUST IA company limited by guarantee) INDEPENDENT AUDITOR'S REPORTTO THE MEMBERS OF THE WILF WARD FAMILY TRUST Opinion We have audited the financial statements of The Wilf Ward Family Trust (the 'Trust'l for the year ended 31 March 2021 which comprise the Statement of financial activities, the Balance sheet, the Statement of cash flows and the related notes, including a 5umrnary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, (united Kingdom Generally Accepted Accounting Practitel. In our opinion the financial statements.. Eive a true and fair view of the state of the charitable company's affairs as at 31 March 2021 and of its incoming resources and application of resources, including its inctsme and expenditure for the year then ended., have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Prèctiee., and have been prepared in accordance with the requirements of the Companie5 Act 2006. Basi5 for opinion We conducted our audit in accordance with International Standards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial staternent5 section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial Statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusion5 relatin8 to going concern In auditing the financial statements, we have concluded that the Directors, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertaintie5 relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue a5 a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report. Page 27

THE WILF WARD FAMILY TRUST IA company limited by guarantee) INDEPENDENT AUDITOR'S REPORTTOTHE MEMBERSOFTHE WILF WARD FAMILYTRUSTICONTINUEDI Other information The Trustees are responsible for the other information. The other information comprises the information included in the Trustees, report, other than the financial statements and our Auditor's report thereon. Our opinion on the financial staternent5 does Not cover the other inforrnation and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements. our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appear5 to be materially mi55tated. If we identify such material incon5iStencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed. we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in thi5 regard. Opinions on other matters prescribe(I by the Companies Act 2006 In our opinion. based on the work undertaken in the course of the audit.. the information given IN the Trustees, report lincorporating the Strategic and Director5, report) for the financial year for which the financial statements are prepared is consistent with the financial statements. the Directors, report and the Strategic report have been prepared in accordance with applicable legal requirements. Matters on whlch we are requlred to report by exceptlon In the light of our knowledge and understanding of the charitable company and it5 environment obtained in the course of the audit, we have not identified material mi55tatements in the Strategic report and the Director's report. We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if. in our opinion.. adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us,. or the financial statements are not in agreement with the accounting records and returns,. or certain disclosures of Oirectors, remuneration specified by law are not made,. or we have not received all the information and explanations we require for our audit. Page 28

THE WILF WARD FAMILY TRUST IA company limited by guarantee) INDEPENDENT AUDITOR'S REPORTTOTHE MEMBERSOFTHE WILF WARD FAMILYTRUSTICONTINUEDI Responsibilities of trustees As explained more fully in the Trustees. responsibilities statement, the Trustees (who are also the directors of the charitable company for the purposes of company lawl are responsible for the preparation of the financièl statements and for being sat15fied that they give a true and fair view, and for such internal control as the Trustee5 determine is necessary to enable the preparation of financial staternents that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disc105ing, a5 applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. Auditor's rèsponsibilities for the audit of the financial statèments We have been appointed as auditors under the Companies Act 2006 and report in accordance with this Act. Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditor's report that includes our opinion. Reasonable assurance 15 a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS IUKI will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if. individually or in the aggregate. they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are in5tance5 of non-compliance with law5 and regulations. We design procedure5 in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.. the engagement partner ensured that the engagement team collectively had the appropriate cornpetence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations,. we identified the laws and regulations applicable to the charitable company through discussions with directors and other management, and from our commercial knowledge and experiences of the charity's sector.. we focu55ed on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the charitable company, including the Charities Act 2011, Companies Act 2006, taxation legislation and data protection, employment and health and safety legislation (including CQC documentation),. we assessed the extent of compliance with the law5 and regulations identified above through making enquirie5 of management and inspecting legal correspondence throughout,. identified laws and regulations were communicated within the audit team regularly and the team remained alert to instances of non-compliance throughout the audit. We assessed the susceptibility of the charitable compan¢s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by,. making enquiries of management a5 to where they considered there wa5 susceptibility to fraud, their knowledge of actual, suspected and alleged fraud- and considering the internal controls in place to mitigate risks of fraud and ntsn-compliance with laws and regulations. Page 29

THE WILF WARD FAMILY TRUST IA company limited by guarantee) INDEPENDENT AUDITOR'S REPORTTOTHE MEMBERSOFTHE WILF WARD FAMILYTRUSTICONTINUEDI To address the risks of fraud through management bias and override controls, we.. performed analytical procedures to identify any unusual or unexpected relationships- tested journal entries to identify unusual tran5aCtioNs,' assessed whether judgements and assumptions made in determining the accounting estimates set out in note I were indicative of potential bias,. and investigated the rationale behind significant or unusual transactions. In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to.. agreeing financial statement disclosure5 to underlying supporting documentation,. reading the minutes of meetings of those charged with governance., and enquiring of management as to actual and potential litigation and claims. There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the Inspection of regulattsry and legal correspondence. Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they mav involve deliberate concealment or collusion. A further description of our responsibilities is available ON the Financial Reporting Council'5 webslte at.. https'.l/www.frc.org.uk/auditors/audit-assurance/auditor-s-responsibilities-for-the-audit-of-the-fildescription-of-the- auditor%e2Y&0%99s-responsibilities-for. This description forms part of our auditorfs report. Use of our report This report is made solely to the charitable company's members. as a body. in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an Auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body. for our audit work, for this report. or for the opinions we have formed. 4P LLP Jane Marshall (Senior statutory auditor) for and on behalf of BHP LLP Chartered Accountants Statutory Auditors Rievaulx House I St Mary's Court B10550m Street York Y024 IAH Date- Aug 13, 2021 Page 30

THE WILF WARD FAMILY TRUST IA company limited by guarantee) STATEMENT OF FINANCIAL Acriv￿lEs (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED31 MARCH 2021 Unrèstritted fund5 2021 Rèstritted fund5 2021 Total fund5 2021 Total funds 2020 Note Income from: Donations and legacies Charitable activities 5,149 19.341,567 271,704 680,772 77,445 82,594 19.341,567 271,704 680,772 350,362 18,444,255 359,983 Investments Other income 2,279 Total income 20.299,192 77,445 20.376,637 19,156,879 Expendlture on: Raising funds.. Investment management fees Charitable activities 56,659 18.996,684 56,659 19.017,014 57.259 18,204,759 20,330 Total èxpènditurè 19.053,343 20,330 19.073,673 18,262,018 Net income before other recognised 8ainslllosse51 other recognlsed galnslllossesl: Gainslllossesl on investments 1.245,849 57,115 1.302,964 894,861 1.693,718 1.693,718 11,192,099) Net movement in funds 2.939,567 57,115 2.996,682 1297,2381 RÈcontiliation of funds.. Total funds brought forward Net movement in funds 22.223,846 160,094 22.383,940 22,681,178 1297.2381 2.939,567 57,115 2,996,682 Total funds tarried forward 25,163,413 217,209 25,380,622 22,383.940 The notes on pages 35 to 55 form part of these financial statements. Page31

THE WILF WARD FAMILY TRUST IA company limited by guarantee) REGISTERED NUMBER: 07568318 BALANCE SHEET AS AT 31 MARCH 2021 2021 2020 Note Fixed assets Tangible assets Investrnent5 14 8.544,247 10,750,495 8,722.009 9,073,285 15 19,294,742 17,795.294 Current assets Debtor5 16 1,452,702 6,892.39) 1,825,645 4,472,682 Cash at bank and in hand 8,345.092 6,298,327 Creditors.. amount5 falling due within one year 17 12,259,212) 11,709,681) Net current assèts 6,085,880 4,588,646 Total assets less current Ilabllltles 25.380,622 22,383.940 Total net assets 25.380,622 22,383,940 Charity funds Restricted funds 18 217,209 160.094 Unrestricted funds Designated funds General funds 18 370,509 22,114.903 2,678,001 355,364 21,158,528 709,954 18 Revaluation reserve 15 Total unrestricted funds 18 25.163,413 22,223.846 Total funds 25.380,622 22,383,940 Page 32

THE WILF WARD FAMILY TRUST IA company limited by guarantee) REGISTERED NUMBER: 07568318 BALANCE sHE￿{cONTINuED) AS AT 31 MARCH 2021 The Trustees acknowledge their responsibilities for complying with the requirements of the Aet with respect to accounting records and preparation of financi315tatements. The financial statements were approved and authorised for issue by the Trustees and signed on their behalf bv.. Profe550r Diznne Willcotks CBE Chair of Trustees Date- Malcom B Smith Trustee The notes on page5 35 to 55 form part of these financial statements. Page 33

THE WILF WARD FAMILY TRUST IA company limited by guarantee) srATEMENT OF CASH FLOWS FOR THE YEAR ENDED31 MARCH 2021 2021 2020 Note Cash flows from operatlng actlvltles Net cash provided by operating activities 21 2,080.31XI 1,377,796 Cash flows from investlng activities Dividend5, interests and rent5 from investrnent5 Proceeds from the sale of tangible fixed assets Purchase of tangible fixed assets Proceeds from sale of investments 271.704 359,983 372.180 4.125 1320.9841 1549,2591 1,686.155 1,231.655 11,669.6471 11,225,075) Purchase of investment5 Net tash provided byllused inl invèsting attivities 339,408 1178,5711 Cash flows from finanting activities Net cash provlded by flnanclng actlvltles Change In cash and cash equlvalents In the year 2,419.708 1.199,225 Cash and cash equivalents at the beginning of the year 4,472.682 3,273,457 Cash and cash equivalents at the end of the year 22 6,892.39) 4,472,682 The note5 on page5 35 to 55 form part of these financial statement5 Page 34

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Accountin8 policies 1,1 Bu515 of prep¢7rotion oAfinanci¢71stotements The financial statements have been prepared in accordance with Accountine and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021, the Companies Act 2006, the Charities Act 2011 and UK Generally Accepted Accounting Practice. The Wilf Ward Family Trust meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy. The financial statements are presented in sterling which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £. 1.2 Company status The Trust is a company limited by guarantee. The member5 of the company are the Trustees named on page one. In the event of the Trust being wound up, the liability in respect of the guarantee is limited to £10 per member of the Trust. 1,3 Going concern The Trustees have considered the impact of Covid-19 on the charity's income and operating cost base. Whilst it is not considered practical to accurately asses5 the duration and extent of the disruption, the Trustees are confident they have in place plans to deal with any financial losses that may arise. The Trustees included the impact of the pandemic within their forecasts of income and expenditure for the period to 31 August 2022 and Subjected these forecasts to sen51tivity analy515 which show5 that they have Sufficient reserves to be able to continue for the foreseeable future. They will continue to monitor the impact on income and take appropriate action as necessary. The Tru5tee5 do however recognise that uncertainty exist5 surrounding the duration and impact of COVID-19 and hence there 15 inherent risk regarding the success and sustainability of these plans. However due to the level of free reserves held, the Trustees have concluded that the charity remains a going concern whilst such viable options are available to it. The Trustees therefore continue to adopt the eoing concern basis of preparation for these financial statement5. Page 35

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Accounting policies Icontinuedl 1.4 Income All incorning resources are included in the Statement of Financial Activitie5 when the charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income.. Voluntary income is received by way of donations, legacies and grant. Donations are included IN full in the Statement of Financial Activities when receivable. Grants, where entitlement is not conditional on the delivery of a specific performance by the charity, are recognised when the charity becomes unconditionally entitled to the grant. For legacies, entitlement is taken as the earlier of the date on which either.. the Trust is aware that probate has been granted, the estate has been finalised and notification has been made by the executorlsl to the Trust that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, 15 only considered probable when the amount can be measured reliably and the Trust has been notified of the executor's intention to make a distribution. Where legacies have been notified to the Trust, or the Trust is aware of the granting of probate, and the criteria for income recognition have not been met. then the legacy is treated as a contingent asset and disclosed if material. Income from charitable activities include5 income recognised as earned las the related service is provided) under contract. Where income is received in advance of a specified service it is deferred until the charity is entitled to that income. Investment income is included when receivable by the charity. 1.5 Expenditure All resources expended are recognised once there is a legal or constructive obligation to make a payment to a third party. All resources expended are classified under activity headings that aggregate all costs related to the category. Cost of rai5in8 funds relate to investment management fee5. Charitable activities comprise those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirert nature necessary to support them. Support costs comprise the central costs and overheads of providing services. They are allocated between charitable activities based on the number of contracted staff in each area. Governance costs comprise of c05t of external advice, audit, costs of Trustees, meetings and other activities related solely to the governance of the Trust. Irrecoverable VAT is written off in the period in which it arises. Expenditure on raising funds includes all expenditure incurred by the charitable company to raise funds for its charitable purposes and includes costs of all fundraising activities events and non-charitable trading. Page 36

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Accounting policies Icontinuedl 1.5 Expendlture (contlnued) Expenditure on charitable activities is incurred on dirertly undertakiN8 the activities which further the charitable company's objectives, as well as any associated support costs. All expenditure is inclusive of irrecoverable VAT. 1.6 Govemment gmnts Government grants relating to tangible fixed assets are treated as deferred income and released to the Statement of Financial Activities over the expected useful live5 of the assets concerned. Other 8rants are credited to the Statement of Financial Activities as the related expenditure is incurred. Grants received in relation to the government Coronavirus Job Retention Scheme (Furlough) have been recognised within other income. The grant is accounted for on the accrua15 basi5 once the related payroll return ha5 been submitted. 1.7 Inte￿$t reteivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charitable company,. this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited. 1.8 Gifts in Kind In the event that a gift is in the form of an asset other than cash or a financial asset traded on a recognised stock eKchaNge, recognition 15 subject to the value of the gift being reliably measurable with a degree of rea50nable accuracy and the title of the asset having been transferred to the charity. The value of services provided by volunteers has not been included in these accounts. 1.9 Tqxqtion The charitable company is considered to pass the tests set out in Paragraph I Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charitable company is Potentially exempt from taxation in respect of incorne or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes. Page 37

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Accounting policies Icontinuedl 1.10 TanglbleAlxed ossets anddepreclatlon Individual fixed a55et5 for existing schemes c05ting £1,000 or more are capitalised at C05t, together with all set up costs of new schemes. Tangible fixed assets are carried at cost or valuation, net of depreciation and any provision for impairment. Depreciation is provided at rates calculated to write off the cost or valuation of fixed assets, less their estimated residual value, over their expected useful lives. Depreciation is provided on the following bases.. Freehold propertv Motor vehicles Fixtures and fittings Office equipment 2% straight line 25% straight line 15% straight line 25Y.150% straight line 1.11 Investments Investrnent5 are a forrn of basic financial in5trurnent and are initially recognised at their tran5actlOn C05t and subsequently measured at fair value at the Balance sheet date using the closing quoted market price. The Statement of Financial Activities includes the net gains and losses arising on revaluation and disposals throughout the year. 1.12 Debtors Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. 1.13 Cash ut bank und In hund Cash at bank and in hand includes cash and 5hort-term highly liquid investments with a short maturity of three months or less frorn the date of acquisition or opening of the deposit or similar account. 1.14 Creditors ondprovisions Creditors and provisions are recognised where the Trust has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. 1.15 Flnunclul Instruments The charitable company only ha5 financial assets and financial liabilities of a kind that qualify a5 basic financial instruments. Basic financial instrument5 are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method. Page 38

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Accounting policies Icontinuedl 1.16 Operutlng leases Renta15 paid under operating lease5 are charged to the Statement of Financial Activitie5 on a straight line basis over the lease term. Benefits received and receivable as an incentive to sign an operating lease are retognised on a straight line basis over the lease term until the date the rent 15 expected to be adjusted to the prevailing market rate. 1.17 Penslons The charitable company operates a defined contribution pension scheme and the pension charge represents the amounts payable by the charitable company to the fund in respect of the year. 1.18 Employee beneAits The costs of short-term employee benefits are recognised as a liability and an expense. The cost of any unused holiday entitlement is recoEnised in the period in which the employee's services are received. Termination benefits are recogni5ed irnmediately as an expense when the company 15 demonstrably cornmitted to terminate the employment of an employee or to provide termination benefits. 1.19 Fund occounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the charitable company and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustee5 for particular purposes. The airn and use of each designated fund is set out in the notes to the financial statements. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charitable company for particular purposes. The cost5 of raising and adrninistering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. Investment income, gain5 and10s5es are allocated to the appropriate fund. Page 39

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Crltlcol accountlng estlmates und oreus ofJud9ement E5timate5 and judgements are continually evaluated and are based on historical experience and other factor5, including expectations of future events that are believed to be reasonable under the circumstances. Critical accounting estimates and assumptions.. The charitable company makes estimates and assumptions concerning the future. The resulting accounting estimates and assumptions will, by definition. seldom equal the related actual results. Critical judgements that have been made in the process of applying accounting policies disclosed herein and that have a significant effect on the amounts recognised in the financial staternent5 relate5 to the following.. Critical areas of judgement.. Depreciotlgn The depreciation policy has been set accordingly to the experience of the useful lives of a typical asset in each category. The depreciation charged during the year was £280,10012020.. £267,089) which the Trustees feel is a fair reflection of the benefits derived from the consumption of the tangible fixed assets in use during the period. Bod debtpmvlslon Outstanding trade debtor balances are reviewed on a line by line basis to identify p055ible amounts where a provision is required. Management closely manage the collection of trade debtors and therefore are able to identify balances where there is uncertainty about its recoverability, and determine what provision is required lif any). Holid¢7y occrual An accrual has been included for the undiscounied cost of any unused paid annual leave which is expected to be settled wholly before 12 months after the end of the reporting period. The c05t has been based ON the number of days each employee has outstanding multiplied by their respective current rates of pav. Page 40

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Income from donatlons and legacles Unrestrirted funds 2021 Restricted funds 2021 Total funds 2021 Total funds 2020 Donations 5,066 83 77.445 82.511 83 139.862 210,500 Legacies 5,149 77,445 82.594 350,362 Total 2020 216,621 133,741 350,362 Inwme from charitable artivities Unrèstrieted funds 2021 Total funds 2021 Total funds 2020 Registered care homes Domiciliary care homes Community services 4,586,662 14,701.761 4,586.662 14,701.761 53.144 4,437,518 13,865.296 53,144 141,441 Toto12021 19,341,567 19,341.567 18,444,255 Total 2020 18,444,255 18,444,255 Page 41

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Investment Income Unrestricted funds 2021 Total funds 2021 Total funds 2020 Dividends and interest from investments 271.704 271,704 336,460 Bank interest 23,523 271,704 271.704 359,983 Total 2020 359,983 359,983 Other income Unrestricted fun(Is 2021 Total funds 2021 Total funds 2020 Profit on disposal of property Other income 153,534 153,534 8,428 227,197 8,428 227,197 2,279 Government grants- Coronavirus Job Retentitsn Scheme Other grant5 received for PPE and Coronavirus testing 291,613 291,613 680,772 680,772 2,279 Total 2020 2,279 2,279 Page 42

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Investment management costs Unrestricted funds 2021 Total funds 2021 Total funds 2020 Investment management fees 56,659 56,659 57,259 Total 2020 57,259 57,259 Analysis of expenditure on charitable activitie5 Summary bylund type Unrestricted funds 2021 Restricted funds 2021 Total funds 2021 Total funds 2020 ReEistered care homes Domiciliary care hornes other services 4,686,333 14,122,715 138,147 49,489 10.959 4,697.292 14,132.072 138.161 4,618.695 9,357 14 13,353,180 193.409 Governance costs 49.489 39,475 18,996,684 20,330 19,017.014 18,204,759 Total 2020 18,187,353 17,406 18,204,759 Page 43

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Analysls of expendlture by actlvltles Total funds 2021 Total funds 2020 Staff costs Servlce costs Support costs 2021 2021 2021 Registered care homes Domiciliary care homes Other services 3,546,560 708,167 1,226,457 442,565 4,697,292 14,132.072 4,618,695 11,404,392 1,501,223 13,353,180 83.312 54,849 49,489 138.161 193,409 Governance costs (note 101 49.489 39,475 15,034,264 2,038,962 1,943,788 19,017.014 18,204,759 Total 2020 14,323,760 2,069,716 1,811,283 18,204,759 Analysls of support costs Total funds 2021 Total funds 2020 Staff costs 1,486,674 239.232 1,415,478 Office property cost5 Office costs 209,248 113,796 101,330 Advertisin& recruitment and training Depreciation Bad debt write off 7.IS2 10,880 95,800 1.134 76,168 11,8211 1,943.788 1,811,283 Staff costs within support costs contain employment costs relating to Finance, HR and Administration, IT and the Leadership Team. Page 44

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 io. Governance costs Unrestricted funds 2021 Total funds 2021 Total funds 2020 Audit and accountancy fees Trustees, meetings and governance Development 17,736 29.593 2,160 17,736 29.593 2,160 20,901 18.574 49,489 49.489 39,475 Total 2020 39,475 39,475 ii. Auditor's remuneration 2021 2020 Fees payable to the charitable company's auditor and its associates for the audit of the charitable company's annual accounts 17,736 17.220 Fees payable to the charitable company's auditor and its associates in respect of.. All Non-audit Services not included above 3,681 Page 45

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 12. Staff costs 2021 2020 Wages and salaries Social security costs Contribution to defined contribution pension schemes 14,738.160 1,053,060 307.709 13,793,092 939,577 287,131 16,098,929 15,019,800 Total staff costs, including 3gency staff, amounted to £16,520,93812020.. £15,739,238). Redundancy or termination payments which are included as an expense within wages and salaries above arnounted to £nil12020.. £5,8901. The average number of persons employed by the charitable company during the year was as follows.. 2021 No. 2020 No. Full time equivalent Adjustment for part time working to obtain total employees 473 467 332 315 805 782 The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was.. 2021 No. 2020 No. In the band £80,001 - £90,000 In the band £120,001- £130.000 The total amount of employee benefits lincludin8 ernployer'5 national insurance and pension contributions) received by key management personnel was £355,718 12020.. £346,701). The charity considers its key management personnel to comprise of the Chief Executive Officer. Director of Resources and the Director of Operations. 13. Trustees. remuneratlon and expenses During the year, no Trustees received any remuneration or other benefits12020- £NILI. During the year ended 31 March 2021, no Trustee expenses have been incurred12020- £627 to 3 Trustees). Page 46

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 14. Tanglble flxed assets Freehold property Motor vehicles Fixtures and fitting5 Office equipment Total Cost or valuotion At l April 2020 Additions 10.084,364 166,672 1271,7301 357.035 378.184 12,218 12.0241 744,288 142,094 11.563,871 320,984 1292,7551 Disposals 119.iXIII At 31 March 2021 9.979,306 338.034 388.378 886,382 11.592,100 Deprecltstlon At l April 2020 Charge for the year On disposa15 1.752,102 165,165 153,8181 323.588 14,515 119.1XJll 228.502 42.450 I1.2￿) 537,670 57,970 2.841,862 280,100 174,1091 At 31 March 2021 1,863,449 319,102 269,662 595,640 3,047,853 Net book vulue At 31 March 2021 8.115,857 18.932 118.716 290,742 8.544,247 At 31 March 2020 8,332,262 33,447 149,682 206,618 8,722,009 Non depreciable land with a cost of £1,658,99712020'. £1,753,997) is held within freehold property. Page 47

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 15. Flxed asset Investments Cash held in investment portfolio Li$ted investments Total Cost or valuotion At l April 2020 Acqui51tions at C05t Sale proceeds from disposal Gain in the year on revaluation and disposal 8,811.065 262,220 9.073,285 1,669,647 11,550.2031 1,693.718 1.669,647 1135,9521 11,686,155) 1.693,718 At 31 Murch 2021 10,624,227 126,268 10,750,495 Net book vulue At 31 March 2021 10,624.227 126,268 10.750,495 At 31 March 2020 8,811,065 262,220 9,073,285 Included in listed investments are investments held in the UK with 3 market value of £5,779,382 12020.. £5,549,719). The remainiThg listed investments are held overseas and have a market value of £4,844,84512020'. £3,261,346). There are no investments which individually ère material to the investment portfolio. Revaluatlon ReseNe 2021 2020 Listed investments 10,624.227 8,811.065 15,156.3871 15,311,272) 12,789.8391 12,789.8391 Historical cost of listed inve5trnent5 Donated assets at value transferred in 2,678.001 709,954 Page 48

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 16. Debtors 2021 2020 Trade debtors 629.908 106.979 715.815 1,198.562 104,475 522.608 Other debtors Prepayments and accrued income 1,452.702 1,825,645 17. Creditors.. Amounts falling due within one year 2021 2020 Trade creditors 267,640 225.840 1,765,732 261,040 Other taxation and social security Accruals and deferred income 235,748 1,212,893 2,259.212 1,709.681 Page 49

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Statement of funds Statement of funds- current year Balance at I April 2020 Transfers ./out Gainsl ILo5sesl Balance at 31 Marrh 2021 In¢ome Expendityre Unrestrlcted funds De51gnotedAunds Supported People 355.364 72,194 157.0491 370,509 GeneralAunds General Funds 21,158.528 20.226,998 118,996.2941 1274,3291 22.114,903 Revaluation reserve 709.954 274,329 1,693.718 2.678,001 21,868.482 20.226,998 118,996.2941 1,693.718 24.792,904 Totol Unrestricted funds 22,223,846 20,299,192 119,053,343) 1,693,718 25,163,413 Supported People.. This 15 money put aside by the Trustees for the Supported Living schemes which ha5 not been spent but will provide a reserve for future years. replacements of white goods, laundry equipment and internal decorating. The transfer frorr the revaluation reserve represents realised gains/losses in the year. Restrlctedlunds Central Fund 145.519 34,186 17.4971 172,208 other Restricted Funds 14,575 43,259 112,8331 45,001 160,094 77,445 120,3301 217,209 Totol ofAunds 22,383.940 20.376,637 119,073.6731 1,693.718 25.380,622 Restricted funds Central Fund.. Thi5 money was donated to begin the process of assessing potential for a hydrotherapy pool at Isabella Court and any remainder to be used for other items required by the Trust. Other Restricted Fund5.' This represent5 money given for specific purposes. Page 50

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 Statement of funds Icontlnuedl Statement of funds- prior year Balance at 31 March 2020 Balance at l April 2019 Transfers in/out Gainsl (Losses) Income Expenditure Unrestricted funds DesignutedAunds Supported People 320,753 63.011 128,4001 355.364 GeneralAunds General Funds 20,268,597 18,960.127 118,216,212) 146.016 21,158.528 Revaluation reserve 2,048,069 1146.0161 11,192,099) 709.954 22,316,666 18,960.127 118,216,212) 11,192,099) 21,868.482 Totul Unrestrlcted funds 22,637,419 19,023,138 118,244,612) 11,192,099) 22,223,846 Restrirtedlunds Central Fund 20,019 125,500 145,519 Other Restricted Funds 23,740 8.241 117,4061 14.575 43,759 133,741 117,4061 160,094 Totol ofAunds 22,681,178 19,156,879 118,262,018) 11,192,099) 22,383,940 Page51

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 19. Summary offunds Summary of funds- current year Balance at I April 2020 Transfers ./out Gainsl ILo5sesl Balance at 31 Marrh 2021 In¢ome Expendityre Designated funds General funds 355.364 72,194 157.0491 118,996.2941 120.3301 370,509 21,868.482 160.094 20.226,998 77,445 1,693.718 24.792,904 217,209 Restricted funds 22,383.940 20,376,637 119,073.6731 1,693.718 25,380,622 Summary of funds- prior year Balance at 31 March 2020 Balance at l April 2019 Transfers in/out Gain51 (Losses) Income Expenditure Designated funds General funds 320,753 63,011 128,4001 118.216,2121 117,4061 355,364 22.316,666 18,960.127 11.192.099) 21,868.482 Restricted funds 43,759 133,741 160,094 22,681,178 19,156,879 118,262,018) 11,192,099) 22,383,940 20. Analysis of net assets between fund5 Analysls of net assets between funds- current year Unrestricted funds 2021 Restrirted funds 2021 Total fun(Is 2021 Tangible fixed assets Fixed asset investments 8,544,247 10,750,495 8.544,247 10,750,495 8.345,092 12,259,212) Current assets 8,127,883 12,259,212) 217,209 Creditors due within one year Totul 25,163,413 217,209 25,380,622 Page 52

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 20. Analysls of net assets between funds Icontlnuedl Analysis of net assets between funds- prior year Unrestricted funds 2020 Restricted funds 2020 Total funds 2020 Tangible fixed assets Fixed asset investments 8,722.009 9,073,285 6,138,233 11,709,681) 8,722.009 9,073,285 6,298,327 11,709,681) Current assets 160,094 Creditors due within one year Total 22,223,846 160,094 22,383,940 21. Reconciliation of net movement in funds to net Cash flow from operating activities 2021 2020 Net income for the year las per Statement of Financial Attivitiesl 1,302,964 894,861 Adjustmentsffor.. Depreciation charges Dividends, interests and rents from investments Profit on the sale of fixed assets 280.100 1271,7041 1153.5341 372,943 549.531 267,089 1359,9831 11,9441 200,625 377,148 Decrease in debtors Increase in creditors Net cosh providedbyopen7ting activities 2,080.3CKJ 1,377,796 22. Analysis of cash and cash equivalents 2021 2020 Cash in hand 6,892.390 4,472.682 Tot¢71 cush andc¢75h equivalent5 6,892.3 4,472,682 Page 53

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 23. Analysls of changes In net debt At l Aprll 2020 At 31 March 2021 Cash flows Cash at bank and in hand 4.472,682 2,419.708 6.892,390 4,472,682 2,419.708 6,892,390 24. Contlngent Ilabllltles The Social Care Compliance Scheme ISCCS) was introduced by the government on l Novernber 2017. This 5cherne has been introduced to address back-pay liability associated with sleep-in shifts. The guidance from HRMC on sleep-in shifts has remained unclear for a number of years and this has meant that many social care organisations have had Conflicting information ès to whether they have been compliant with National Minimum Wage INMWI legislation. The Trust decided to act in May 2015 and began paying sleep-in shifts at the required rate using averaging principles, which mean that as long as the average of every hour worked is at or above the required rate then this meets the minimum wage legislative requirements. The Trust Wa5 approached by HMRC in November 2017 and given the option to join the SCCS. The Trust joined the SCCS on 22 December 2017. As a requirement of joining the SCCS, the Trust undertook a review of all current and former staff pay to check and see if there were any underpayments associated with minimum wage legislation. However, the sltuation regarding the SCCS and sleep-in back-pay had been challenged at the Court of Appeal by Mencap accompanied by Care England and the Local Government Association. The judgement from this case was announced on 13 July 2018 and ruled in favour of Mencap. The finding of the court was that sleep-in shifts are ineligible to be counted as working time for the purposes of cèlculating the National Living Wège. The clairnants challenged this Court of Appeal judgement in the Supreme Court but on 19 March 2021, the Supreme Court dismissed the appeal and ruled in favour of Mencap, meaning that all sleep-in related claims for back-pay are null and void. Under the turrent.Interpretation of the13w, following the Court of Appeal judgement and dismissal of the appeal by the Supreme Court, 51eep-in 5hift5 do not need to be paid at the National Living Wage rate and there is no back pay liabilitv. 25. Capital commitments 2021 2020 Contracted for but not provided in these financial statement5 109,131 Page 54

THE WILF WARD FAMILY TRUST IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2021 26. Penslon commltments The Trust operate5 a defined contribution pension Scheme. The assets of the scheme are held separately from those of the Trust in an independently administered fund. The pension cost charge represents contributions payable by the Trust to the fund and amounted to £307,70912020: £287,131). At the year end there was a balance of £nil12020.. £56,621) outstanding. 27. Operatlng lease commltments At 31 March 2021 the charitable company had commitment5 to rnake future minimum lease payments under non- cancellable operating leases as follows.. 2021 2020 Not later than I year Later than I year and not later than 5 years Later than 5 years 125,393 160,583 172.378 168,057 181,666 225,145 479.437 553.785 The following lease payments have been recognised as an expense in the Statement of financial activities: 2021 2020 Operating lease renta15 259.846 260,436 28. Related party transactlons The charitable company ha5 not entered into any related party transacLion during the year, nor are there any outstanding balances owing between related parties and the charitable company at 31 March 2021. 29. Controlling party The charitable company is controlled by its members. No individual member has overall control. Page 55