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Marches Counselling Service
ANNUAL
REPORT
2023 - 2024
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Marches Counselling Service, 57 St Owen Street, Hereford, HR1 2JQ Tel: 01432 261493 Registered Charity No. 1140780 Company No. 7471763
Trustees Introduction
This will be the last year we set out our annual report in this format. 24-25 will see the results of our lottery funding and the development work planned this year, which includes updating our branding, publicity materials and website.
Recognising the challenges of the economic climate, particularly for small charities such as our own, we have put a lot of time and energy into the work of becoming more sustainable. Successful in the first round of Reaching Communities Lottery Fund, we have worked hard this year towards the promise of three year’s funding which could provide a secure period when we might make changes to the organization; to both reach out to the more disadvantaged and build a structure to support working with them at this time.
We are pleased that the energy put into this has not been detrimental to our overall performance. Indeed, this past year has seen an increase in referrals and client sessions which outstripped our expectations. This is both positive in the context of achieving our charitable objectives, but also negative in increasing the pressure for core funding to support the work. However, we now have a new Development Officer in place who has been working hard to help us achieve success in both broadening and strengthening our income streams.
This year we have continued with the implementation of our new client management system (CMS). It has yet to bed in and has involved far more work than anticipated for the admin staff. Although the best system we could find in providing the flexibility for the data we have and require, there is still a lot of work involved in making it fit for purpose. The ideal of automatic reporting of statistics is still some way off I am afraid, but those involved are hard at work to achieve this. Thanks in particular to Graham our Treasurer who is our main IT advisor in this field at present, and Carys, for all her hard work getting accurate statistics on the system back to 2018. No mean feat!
We are still involved with project work, piloting a telephone service for people over 50 who may be unable to access face to face counselling and looking into the possibility of providing art workshops for our refugee community in Herefordshire as part of the support being offered to them through the City of Sanctuary initiatives. The proposed work with asylum seekers became irrelevant with their removal from the centers in Hereford.
Despite the challenges there are also opportunities as concerns for mental health within our largely rural and often isolated community continue to grow.
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OUR SERVICE
“I found the counselling really beneficial. I was respected for who I am, with no judgement. We had mutual respect for each other, which built a therapeutic and professional relationship. Thank you to the admin support for the non-judgmental and accommodating approach. It’s hard to make that first phone call to ask for support and admin instantly made me feel at ease.”
“Having reached a point where my understanding of the issues affecting me, the road ahead looks clearer. So I now feel positive about reaching a positive conclusion. But it does provide a degree of reassurance knowing that a return is possible.”
“I want to thank you for helping me climb out of a very deep hole that has lasted many years. I now feel more able to deal with the remaining problem I have.”
“I loved speaking with my counsellor every week. She made opening up easy and no issue felt too small. Personally I've noticed my life completely change and I believe in myself, that I am a good person. I also have so much more empathy for others which is life changing. My relationships are healed, especially with my Mum which I had given up on before. I recommend MCS to anyone struggling if they are open to changing their life. Thank you so much.”
“I have really valued my time at MCS and would highly recommend this service to those who are also struggling mentally and financially.”
“My counsellor has significantly helped me over the last few years to overcome some very traumatic experiences and has also more recently been leading me onto a journey of self-reflection towards my true authenticity and a higher awareness of my subconscious triggers. I highly recommend her as a counsellor to anyone, she really listens and cares, she is empathetic to the core but also is so skilled to know when to bring challenge. She has restored peace back into my world and has been my consistent safe place each week. Counselling has changed my life in such a positive way and I also thank Marches for that being compassionate to each person’s financial position. My counsellor has driven me to work hard on myself and look at things differently and I want to highly recommend her and thank her for walking my journey with me.”
“I have suggested your services to colleagues and patients. I am very grateful for not being pressured on time frames as I have experienced with other counselling services.”
“My time in counselling has been completely rewarding for me. I feel lighter, empowered and confident in my abilities moving forward to engage in life fully. I have learned to look at myself more kindly and feel many of the internalised traumas that were weighing me down have been talked through, seen, heard and lifted. Counselling has been life changing for me and I am very, very grateful to have been given the space to be so honest and open about my life without judgement, but listened to and asked the questions I needed to be asked. Thank you!”
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Client Management System
This year has seen the transfer of data to the new CMS back to 2018, however it has yet to provide us with the historical perspective and understanding of trends we require, as generating reports other than those provided by the system itself has proved quite challenging. Despite assurances that the system would be flexible, the way in which it is set up was not conducive to the amount of data and level of information we are dealing with.
Client profiles and fees
Over the year we engaged with 83 clients and provided 1839 sessions of therapy.
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Client attendance
2000
1800
1600
1400
1200
1000
800
600
400
200
0
17/18 18/19 19/20 20/21 21/22 22/23 23/24
assessments sessions
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The number of client contacts has risen again from previous years, but over 90% of those seen were subsidised in order to attend the sessions, which, if we include development initiatives over the past year, cost us £67 a session to provide. The piloting of an increased full fee for counselling to £65 this year does not appear to have deterred many as we are clear that this is negotiable. For the time being we will retain this, although with increasing workload it has underlined the importance of grant funding. We have to acknowledge that this is a time when there is increased competition for reduced assets, so it has also reinforced our strategic plan to broaden our funding streams. On a positive note, we have been able to sustain the income from gift aid despite a decrease in the percentage of people in employment.
During the year we completed a piece of work to develop our service for people with long term physical health conditions. Initially aimed at establishing a psychotherapeutic group for people experiencing Long Covid, we subsequently broadened it out to enable us to offer counselling and psychotherapy to a much wider group of people whose physical health conditions were affecting their mental health, or who were coping with a change in their life arising from a diagnosis. This work was funded by the EF Bulmer Trust and the Eveson Trust. It has enabled us to promote our services to the many organisations in Herefordshire which support people living with health conditions. Some of the findings from this piece of work are below.
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The impact of Long Covid
Early in the Covid19 pandemic official guidance made a distinction between those with mild illness and those where it was severe enough to require hospitalisation. The typical recovery time for those with mild illness was said to be around two weeks, but media attention was focused on the large number of deaths in those with a severe infection. Being a previously unknown illness it was a while before patients worldwide started to report long-lasting symptoms, even after a mild infection. The term long-covid was reportedly first used in May 2020, and experiences shared online filled a gap in knowledge in how the media talked about the pandemic.
Many people with long COVID reported experiencing difficulty accessing appropriate healthcare, particularly while face-to-face services were restricted by lockdown and subsequent health and safety precautions. In addition, people reported being misdiagnosed with anxiety or depression.
It is now recognised that long-covid can cause many additional issues as well as anxiety, and can severely impact people's ability to work. The Institute for Fiscal Studies studied labour impacts of long-covid in the UK in 2021. They concluded that of people who worked before contracting longcovid, one in ten had stopped working. Most of them were on sick leave rather than unemployed.
As well as exploring the possibility of groupwork for people experiencing long-covid, the pandemic prompted us to examine the overall relationship between mental health and physical health in our clients.
Relationship between physical and mental health
Below is some initial analysis of data from clients with long term health conditions who have attended our service. By looking at the accompanying mental health concerns at assessment, we can understand more about the profile of these clients. This has underlined our awareness that many of those coming to us from our publicity and receiving assessment, present in quite complex situations.
We have data on outcome from those who have been discharged, but by the nature of these conditions, many (over 50%) are still working with us.
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The chart below shows the range of concerns involved in clients whose therapy is still on-going. Some of the concerns, such as bereavement, were recent, but many were of long-standing. The complexity of the presentations indicated the need for individual work before someone would be able to utilise either short term group work for the management of their physical health, or longer term group psychotherapy.
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Concerns accompanying health conditions at assessment,
whether from past or recent (ongoing)
100
80
60
40
20
0
concern present reoccuring recent
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Physical health concerns appear more prominent in women than in men. There may be many reasons for this. To some extent it could reflect more reluctance on the part of men to acknowledge concerns; we might also hypothesise that once identified, men are more likely to seek medical attention; or perhaps that, with the stress of childbirth and menopause, women have more pressures which lead to a conflation of physical and mental health issues.
It is interesting that where there are concerns, over 75% are reoccurring. This supports the wellestablished research evidence for links between mental and physical health.
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In particular, we see that the most common mental health issues dealt with in primary care, those of anxiety and depression, are prominent here.
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Looking forward
One thing remains clear since covid, that there are still difficult times ahead. We have been fortunate in securing a grant from the National Lottery Community Fund for the next three years. This gives us a secure base upon which to build. We have a programme to reach out more into the rural areas through community hubs and are looking at how we can improve working conditions for those staff who give generously of their time.
Although we recognized that the support will not go on indefinitely, three years will hopefully see us able to strengthen our funding position, at the same time as being able to reach out to the more disadvantaged with an adequately resourced professional service. There will always be challenges, that is the nature of life and what we do, but extending our reach will enable us to help people become more resilient as they meet the challenges that the future will bring.
HOW TO CONTACT US
At MCS we welcome input from any interested people. This can be achieved formally by becoming a member of the organisation or a volunteer, or informally through contacting us via email at admin@marchescounselling.org and/or through a phone call: 01432 279906.
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Charity nurvber.. 1140780 Company number.. 07471763 (England and Wales) Marches Counselling Service Ltd Report of the Trustees and Unaudited Financial Statements For the year ended 31 March 2024
Marches Counselling Service Ltd Contents Page For the year ended 31 March 2024 Report of the Trusl8es 1to3 Independent Exarninerf$ Report lo th& Trustees St8temeni of Financial Activilies Statement of Financial Position Notes to the Finan¢ial Statements 710 11 Detailed Slalement of Financial Activities 12to 13
Marches Counselling Service Ltd Report of the Trustees For the year ended 31 March 2024 The Trusl&es. who are also directors for the purposes of cornpany law, have pleasure in presenting Ihoir report and the financial slalemènis lor the charitsble company for the year ended 31 March 2024. The Trusiees hav8 adop18d the Pfovision$ of Accounting and Reporting by Charities.. Statement of Racommended Practice applicable to chaniies pr&paring their accounts in a¢cordèn¢e wilh the Financial Reporting Standard appll¢able in the UK and the Republic of Ireland IFRS 1021 leftective l January 20191. OBJECTIVES AND ACTIVITIES Objectlves and aim5 The lief of those in Herelordshire 2nd Ihe Marches who. because of mental or physical haalth, social or economic circumslanc8s, or disability, are suffering from psychological distress andlor di50rder through.. al the provision of a locally based. confidential, reliable and affordable coun5elling and psychoth¥r8py seryice. with a fast and 8mooih transition frotn referral to as88ssmènt and allocated counsellor, bl the provi5i0n of a sign-posting seNice lo local agencies, Statutory, voluntary or private. for those who com8 for assessment but for whom counselling is inappropriale., cl the provision of 3 SUPPOrtive an¢J educative wtsrking environment for counsellors to raise maintain professional Standards and thereby benefit the recipi8nt8 of therapy.. an dl lo further benefit the well-tieing tsf those needing psychological sUPPOrt through working again$1 the Sligrna of mental illness afid distress by educ81ion and raising awareness within the general public. Statement on public b8n8fit Our core Service is lo offer coun5elling to those most in neod including those who ar8 unabl8 lo afford th& full sesslon f88 V4hich is Set al Cost lo us. We have a ¢on¢?ssionary fund 10 enable us to ¢onlinue this 3Ctivity. It also funds additional sessions for those who have begun counselling with us, but whose circumstances suddenly change. so that we may be able lo brin9 our work with them to a sat15fa¢lory conclusion. The Iruste8s have considered the Charity Cotnrni55ions guidance on publi¢ benefit. includin9 the guidan(* 'public benefit.. running a charity IP821'. Social inve¥trnFnt¥ We believe that the individuals who consult with u5 are usually empowe lo contribute more 8ff8Ctiv8ly to their families, workplace. and community. This 15 our contribution 10 social Investment. GraTrtmaklng Although we are not a charity which mak&s grants available to individuals or groups, we hav8 8 concessionary fund whi¢h helps pay for ¢ounselling sessions for people on income5. Voluntoers Many of the people working with us do so on a voluntary basis. Our Serv would impossible to Sustain wilhout them. 1 of 13
Marches Counselling Seryice Ltd Report of the TrLtslees Continued For the year ended 31 March 2024 ACHIEVEMENTS AND PERFORMANCE Th1$ y$ar ha$ continued lo bg one of 8conornic 8lr8ss for many within th& local ¢ommunity as well as nÈiionally. CtrncÈms around health have iti¢rease¢J for tnany. as servitss Struggle to rnanage increased pre55ure5 and the irnpact of long<ovid continu88 to b8 f81t. The appointment ol a Development Offieer. initially from r8serv85, has given us the resources nèc&ss8ry to look 21 the suslainabilily ol the service over the next lew years. We recognised that the need for a 5ubsidised service was likely lo Nse rather than fall. and that we would have lo address Issues ol Slrenglhening and widening our funding streams. Of the 1,839 session$ of therapy we provided thls year for 156 dienls, only 17Qfi were un5ubsidised leaving us wlh a short1211 of £48,802, an averaga of £32 per session. This is a larger amount than anticipated, bul our WQTk thi8 year has resulted in obtaining funding lo support on-going costs from The Reaching Communities Fund for the next three year5. This will provide us wlth a more secure base from which lo build. Most Important in attracting dients has been our continued ability lo see people promptly once they have contacted us. i conlrasl to the 8181utory SeiCe$ locally. As demand in¢re35es we will continue lo appoint new staff lo allow us lo offer most ¢lients a start dale within days rather than months and lo match their thÈr2py lo thèir needs. It is viial thai people are able lo a¢¢e$s support al the right time lor them. The average number of Sessions was 12, the range was from 110 35 over the year. Very in$ighttul. reflective and objective at a critical tim8 for rne personal. The counsellor was ex¢ollent." "I would like lo use this opportunity to thank the counsellor for all h8r patience, kindness and skill to li$len and support m8 during a very drfficult tirpe in my lif8. I wish h8r 811 the be811 I would alsts like to thank March&s for facilitating th8 coun$élling sessions for rn8." Alongside directly benefitling th8 client, our work ha$ many indirect consequences d8pendent upon IhÈir situation. Thi5 15 of particular Importancé as so¢ial and environmgnlal pr8ssure8 upon many families have increased. Appropriate and limely counselling can help break the cycl8 ofdeprivat10n ¢ated by Hdverse childhood experiences which have a lifelong impa¢l. 'Sh8 was an amazing coun$ellor and a graal listener who helped rne and think through dirri¢ull experiences in my life. Thanks so rnuch." As well as aff8Ctin9 immediate farnily and friends, after IPArapy many clients are mor8 able 10 function well in workpla¢e and community. To this end we have b8en developing our relationship with small local business8s who refer their slarr through to us when troubkd. "Having spoken lo one fflember of $tatt re¢enlly who used Mar¢hes Counselling several year5 ago l asked If there was any feedback they could give me. The response was 'at the lirne of my couns&lling sessions I never realised what I was gaining an(1 wondered if il was worth it. howev&r, I now know relrospectively Ihal it was a vital part of helping me move forward in my With the stigma of mental health issues lessening, w8 are seeing a shift In IhÈ location of disturbance from the individual lo the social, and Indeed the political. More people are acknowledging slruggles which have been exacerbated by the economic situation. This has made many aw8re of the degre8 lo which things in their life We aladY outside of their control. Re-estsblishing some 5en5e of eonlrol can be empowering, bul this often needs to be balanced by the reality of what we can conlrtsl and what we cannot. As an organi5ation which puls th8 individual ai the centre of ils work and ¢elebrales individual difference, we Can often help Clients achi8ve the right ba12*¢e for them, something which many of the 'apps' and rn8nu21ised progr2mmes now availablè through the intemet cannot achieve. 'My counsellor has been brilliant and an ab501ute credit lo the team ai Marches. He hss helpèd rne over 3 years lo allY frame things differently and helped me learn how to op8n up and talk to people. 11 helps having the right counsellor for the right person and I thank yots $0 rnuch for thai. You have helped, whith will very much ben8fil for not just the short lerrn bul th8 long term and way into my futur8.' FINANCIAL REVIEW Following the resignation of the person initially appointed as our Development Officer, w8 have en fortunate in 8 further appoinlmenl. Akhough initially funded from 0r r&s¢rv88. we hav8 been ablo to develop th8 rol8 Ihrough this yearfs grani application$. There is a con8lanl search for 8xlernal funding, which we COgnISe will be on%oing. Grant giving bodies. as well as being <>ven¥helmed by applications. are often impaclÈd thernselves by the economic ditnale with less r&sources al their disp0581. 2of 13
Marches Counselling Service Ltd Report of the Trustees Continued For the year ended 31 March 2024 Reserves We are aware that reserves. built up previously. COntThUe lo b8 compromis8d by th8 on-going financtal situation. Realislically it is unlikely that the situation Nvill resolve other than slowly and intermittently over the next few years. W? have Ihus ¢ontinued to spend tim¥ in developing the strategic planning which can Sustsin the seNlce as we go forward and hav8 been aided In this by the appointment of Ihe Development Officer and a new Trustee with management •xp8rience. STRUCTURE. GOVERNANCÉ AND MANAGEMENT Gove¥ning document Mar¢he$ Counselling SeNice is a charity forrned on 16December 2010. limited by guarantee and govemed by ils MemorandurD and Articles of Asso¢ialion. Recrultment and appolntment of trustees People believing in the organisation'$ ethos and having skills to offer rnay appty lo be¢ome trustees. Potential trustees are initially co-opted onio the board to Check that they can Wofk effe¢lively. REFERENCE AND ADMINISTRATIVE INFORMATION Name of Charity Charity registration number Company regi5tralion numb8r Principal address Marche5 Counsellin9 Serw¢e Ltd 1140780 07471763 57 St Owen Street Hereford HR1 2JQ Trusiees The Iruslees and offi¢grs s8rving during the year and since the year end were as follow8.. Jennifer French Lorraine Slane Elizabeth Lbyd Fr8nkie Farrell Mar¢ Leppard (Resigned.. 17 October 20231 Graham Thomas Tina Abboll Indopendent examin8r$ Cole Bishop & Co Market Square Chambers Bromyar Her8ford5hire HR7 4BP Approved by the Board of Trustees and signed on ils behatf by 16 August 2024 Jénnifgr FrÈn¢h 3of13
Marches Counselling Service Ltd Independent Examiners Report lo the Trustees For the year ended 31 March 2024 I r8port to th8 Iru$tses on my 8xaminalion of th& accounts of tha charitabl8 cornpany for the year erided 31 March 2024. Responslbllltles and bo515 of report A5 the charity Trustees. who are also directors for the purposes of company law. are responsible for the preparation of thÈ a¢¢ounls in accordance WI the requirem6nls of the Companitss A¢t 20061'the 2006 ACVI. Having satisfied myself that the accounts of the Cornpany ar8 not required to be audited under Part 16of the 2006 Act and ar8 81igible lor independent 8xaminalion, I report in respect of my examination of your charity's account$ ¢arried out under seelion 145of th& Charities Act 2011 Ilhe 2011 A¢t'l. In Carrying out my examination I have follow8d the Direct10n$ given by the Chaqty Commission under $eGlion 14515llbl of the 2011 A¢t. Independent éxamlners ststoment I have compl8ted my examination. I confirm that no matters have come to rny attention in Connection with the examination giving me cause lo believe that in any material spect.. 1. ac¢ounbng records were not kept in respect of th8 Company as required by section 386 of the 2006 Act.. or 2. the a¢count5 do not a¢tord with those records," or 3. the accounts do not comply with the quIrements of section 396 of the 2006 Act other than any requirem8nl that the accoun15 giv& 8.lrue and fair vieW which is not a matter considered as part of an independent examination.. or 4. th8 accounts have not been prÈpared in accordance with the meihods an(1 principles of the St31emenl of Recommended Pracllce for a¢¢ounlin9 and reporting by ¢harilies applicable lo ¢haiities preparing Iheir a¢¢oun15 in accordance with Ihe FinatTrcial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021. I have no ¢on¢em5 ancs have come a¢r05s no other matters In rnnnection with the 8xamlnaiion lo which attentlon sh¢ukJ be drawn in this report in order lo enable a proper understsnding of the accounts lo be reached. Cole Bishop & Co Market Square Chambers Bromyard H8refor¢$hire HR7 48P 16 August 2024 4of13
Marches Counselling Service Ltd Slalement of Financial Activities (including Income and Expenditure Account) For the year ended 31 March 2024 Notss Uni•$trlctod tunds 2023 Income and endowments Irom- Donation5 and legacies Charitable activitie5 Other trading a¢livites Investment$ 12.712 86,475 1.242 269 9.488 70,219 1.286 65 Tolal 100,698 81,058 Expendlture on: 1102,1881 1102.1881 191,8891 191,6691 Total Net exptrnditure Rtconriliatiov of fvnds Toial funds brought forwar Total funds carried foTW3rd 11,4901 86.057 84,$67 96.868 86,057 Sof13
Registered Numb8r'. 07471763 Marches Counselling SeNice Ltd Slalemenl of Financial Position As al 31 March 2024 Notes 2024 2023 Flxgd assotS Tangible assets 910 910 1.213 Current assets Debtors Cash at bank and in hand 10 3.262 84.574 1.931 88.891 87,836 14,1791 90.822 Credltors.. amounts falling due within one year 15.9781 Net Current 8sset8 83,657 84,844 Total assets 1088 current Ilablllt1è8 84,567 86,057 Net a$sets 84,567 86,057 The funds of the charfty nStA¢l&d income funds 12 84,567 86,057 Totsl fuThd5 84,567 86,057 For the year ended 31 March 2024the company was entitled to 8x8mplion from audit under 5eGtion 477of the CoFnpanies Act 2006 relats.ng to small companies. The members have not required the company to obtain an audit ol its account5 for the y&ar in question in accordan¢e with section 476. The trustees acknowl8dg8 thtir responsibilities for Complying wilh the requirem8nt8 of the A¢1 with respe¢1 10 a¢counling records and the preparalion of accounts. Th&s8 accounts have been prepared in accordance with the provisions applicable lo Companies subject lo the small compani8s' 91m•. The financial statements were approved and authorised for issue by the Board and signed on ils behalf by.. JennrfÈr French Trustee 16 August 2024 601 13
Marches Counselling Service Ltd Notes to the Financial Staternenls For the year ended 31 Mar¢h 2024 1. Accounting Polici05 B?sis of aGGountin9 The financial slaiemenls have been prepared under the historical cost convention. except for inve$tm&nts which are include(l at Tnarket value and thÈ valUation of certain fixed assets and in accordance with the Chariti&s SORP IFRS 1021 'Accountsng and Reporting by Charities". StaiÈmÈnt of Re¢ornfflended Practice applicable lo charities preparing their accounts accordance with th& Financial R8POrting Standard applicable in the UK and Republi¢ of Ireland IFRS 1021 leffe¢live 1 January 20191,, Financial Reporting Standarrl 102 the Financial Reporiing Standard appli¢atyle in the UK and Republic of Ir81and IFRS 1021. and the Companies Act 2008. March&8 CDunsellin9 Service Ltd meets the definition of a public ben&fit enlily under FRS 102. Assets and liabilities ale Initially recognised al hi51oriGal c05t or Ifansaclion value unless otherwis8 slated in the rel8vant accounting policy notèl81. Tangiblo fixed assfrts Tangible fixed a59els are staled at cost or valuation less depreciation and any provision for itnpairmenl. Depreciation is provided al rates c81culaled to write off Ihe cost Of valuation of fix&d assets. less Iheir estimated residual value. over their expeGled useful lives on Ihe following basis. Equipment 25Yo Reducing balance 2. Income from donatlons and lègac1&8 2024 2023 Unrestricted funds Oonations received 25 1.259 Granls r&ceiv8d 12,887 8,229 12,712 9,488 3. Income from ¢harltablo activities 2024 2023 UrtrÈstrlctod fund5 Counselling and supeNision Counselling fet$ Supervision fees 78.619 7,856 86.475 64.241 5.978 70.219 86.475 70.219 4. Income earned from other a¢tivitiÈs 2024 2023 Unrestricted funds Room hire and sundry income 1,242 1,286 1,242 1.286 7of13
Marches Counselling Service Ltd Notes lo the Financial Statements Continued For the year ended 31 March 2024 S. Inve8tm8nt Income 2024 2023 Vnrestdcted fund$ Bank int8r8sI r8c8ivabl8 269 65 269 65 6. Costs of charltablg activltles by fund type 2024 2023 Unrestrlcted lunds Counselling and 5uperv15ion Support cosls 40,770 61,418 37.929 53.940 102.188 91,869 7. Nèt In¢omelloxp8ndlturel for tho yoar This is ststed after chargingllcreditingl.. 2024 2023 Depreoation of owned fixed asset5 303 405 8. Comparatlve for Ihfy Statement ot Flnancial A¢tlvltl8s The comparative y8ar values on the Statement of Financial Activites are for unrestricted funds. 80*13
Marches Counselling Service Ltd Notes to the Financial Statements Continued For the year ended 31 March 2024 9. Tangible fixed assets Plant and Ma¢hinery Cost or valuation At 01 April 2023 At 31 March 2024 3,201 3.201 Depreciatlon Al 01 April 2023 2.291 Al 31 Mar¢h 2024 2,291 Net book value$ Al 31 March 2024 910 Al 31 March 2023 910 10. Debtor5 2024 2023 Amounts due within ono y8ar'. Trade debtors 1.022 2,240 115 Other debtors 1.816 3.262 1,931 11. Creditors.. amounts falllng due within ono ygar 2024 2023 Trade creditors 2.579 700 4,534 700 Other creditors Accruals and ¢eferr8d income 900 744 4,179 5.97 9of13
Marches Counselling SeNice Ltd Notes to the Financial Statements Continued For the year ended 31 March 2024 12. Movement In funds Unr?strlcted Fund8 Balance at 0110412023 Incorning resources Outgolng 1¢50urc85 Transfers Balance at 3110312024 Desnated Gene1 A¢¢umulated general funds 86.057 100.698 1102,1881 84,567 86,057 100,698 1102,1881 84,567 Unrestrlcted Funds. Provious year Balante at 0110412022 Incomlng resources Outgoing resources Translers Balanco at 3110312023 Deswn8t8d Nationwide d8PO8It account 22,633 65 122,6981 General Accumulated general funds 74.235 80,993 191,8691 22.698 8fj.057 96,868 81,058 191.8691 B6.057 Purposo of unrestrltted Funds Nationwide deposit account Th8 Nationwide deposit account was clos&d during the p[ou5 year and th8 bal8nce transferred to the main bank account. 13. Analysls of ntrt O5Sets b8tsvten tund8 Tanglble flxed ass@t$ Nel turrgnt asset$ I Nèt Assets Unrè$trict8d funds General Accumulated general funds 910 83,657 84,567 910 83.657 84,567 10oT13
Marches Counselling Setvice Ltd Notes lo the Finar¢cial Slalements Continued For the year ended 31 March 2024 Provious y8ar Tanglbl• Net curn•nt a55ets I Not As•et$ Vnrestrlcted funds General At¢urnulalecf 9eneral funds 1,213 84,844 86.057 1,213 86,057 14. Company Ilmlted by guarantee Marches Counselling Servic8 Ltd is a company lirnited by guarantee and accordingly does not have a share ¢apital. 11 of 13
Marches Counselling Service Ltd Detailed Statement of Financial Activities For the year ended 31 March 2024 2024 2023 INCOME AND ENDOWMENT Dgnatlons and 18gacles Donations 25 1,259 8,229 Grants receivable 12.687 12,712 9,488 Ch8rltabl• adlvltles Counselling fees supe$10 fees 78.619 7.856 64.241 5,978 86,475 70,219 Othèr tr3din9 activities Room hire and sundry income 1.242 1.286 1,242 1,286 Investments Bank interest receivab18 269 65 269 65 Total Incomlng rosources 100,698 B1,058 EXPENOITURE Charltable aGtlvltl¢¥ Assessment Supervision Counsellors, fees Volunteers, payments (expenses only) 14,4501 18,1431 119.5701 18.6071 15,0601 18.8931 119.6291 14.3471 140.7701 137,9291 SUPPORTCOSTS Establlshrnent £9St5 Rent Lighting and heating Repairs and renewals 19,1091 11.5651 19.0601 14.9681 1251 110,6741 114,0531 Admlnlstrative costs Administration Clinieal management Recruitment and training ¢osls PuL)li¢ liability insuran Subscriptions Credit card Charges 139,7081 14.2731 128,4491 15.0431 13641 19391 13441 19161 145,3641 134,9051 12tsf 13 Thi5 pag8 does not fomi part of the statutory financi81 statements
Marches Counselling Service Ltd Detailed Slalemenl of Financial Activities Continued For the year ended 31 March 2024 Cornmunications ond IT Telephone and inlemel l.T. and 50ftware ¢o$ts 11,3711 12.3301 11,0651 12.2881 13.7011 13,3531 Accountanty fees Accountancy fees 19001 17441 19001 17441 othèr office costs Depre¢iaiion - owned as8ets Postage and stationery General expenses 13031 3791 1971 14051 13791 17791 18851 Total resources expended 1102.1881 191,869) 110.811) Net Exp8nditure (1,4901 13of 13 Thls page doe5 not fomi part of Ihe statutory finanoal statements
Charity nurvber.. 1140780 Company number.. 07471763 (England and Wales) Marches Counselling Service Ltd Report of the Trustees and Unaudited Financial Statements For the year ended 31 March 2024
Marches Counselling Service Ltd Contents Page For the year ended 31 March 2024 Report of the Trusl8es 1to3 Independent Exarninerf$ Report lo th& Trustees St8temeni of Financial Activilies Statement of Financial Position Notes to the Finan¢ial Statements 710 11 Detailed Slalement of Financial Activities 12to 13
Marches Counselling Service Ltd Report of the Trustees For the year ended 31 March 2024 The Trusl&es. who are also directors for the purposes of cornpany law, have pleasure in presenting Ihoir report and the financial slalemènis lor the charitsble company for the year ended 31 March 2024. The Trusiees hav8 adop18d the Pfovision$ of Accounting and Reporting by Charities.. Statement of Racommended Practice applicable to chaniies pr&paring their accounts in a¢cordèn¢e wilh the Financial Reporting Standard appll¢able in the UK and the Republic of Ireland IFRS 1021 leftective l January 20191. OBJECTIVES AND ACTIVITIES Objectlves and aim5 The lief of those in Herelordshire 2nd Ihe Marches who. because of mental or physical haalth, social or economic circumslanc8s, or disability, are suffering from psychological distress andlor di50rder through.. al the provision of a locally based. confidential, reliable and affordable coun5elling and psychoth¥r8py seryice. with a fast and 8mooih transition frotn referral to as88ssmènt and allocated counsellor, bl the provi5i0n of a sign-posting seNice lo local agencies, Statutory, voluntary or private. for those who com8 for assessment but for whom counselling is inappropriale., cl the provision of 3 SUPPOrtive an¢J educative wtsrking environment for counsellors to raise maintain professional Standards and thereby benefit the recipi8nt8 of therapy.. an dl lo further benefit the well-tieing tsf those needing psychological sUPPOrt through working again$1 the Sligrna of mental illness afid distress by educ81ion and raising awareness within the general public. Statement on public b8n8fit Our core Service is lo offer coun5elling to those most in neod including those who ar8 unabl8 lo afford th& full sesslon f88 V4hich is Set al Cost lo us. We have a ¢on¢?ssionary fund 10 enable us to ¢onlinue this 3Ctivity. It also funds additional sessions for those who have begun counselling with us, but whose circumstances suddenly change. so that we may be able lo brin9 our work with them to a sat15fa¢lory conclusion. The Iruste8s have considered the Charity Cotnrni55ions guidance on publi¢ benefit. includin9 the guidan(* 'public benefit.. running a charity IP821'. Social inve¥trnFnt¥ We believe that the individuals who consult with u5 are usually empowe lo contribute more 8ff8Ctiv8ly to their families, workplace. and community. This 15 our contribution 10 social Investment. GraTrtmaklng Although we are not a charity which mak&s grants available to individuals or groups, we hav8 8 concessionary fund whi¢h helps pay for ¢ounselling sessions for people on income5. Voluntoers Many of the people working with us do so on a voluntary basis. Our Serv would impossible to Sustain wilhout them. 1 of 13
Marches Counselling Seryice Ltd Report of the TrLtslees Continued For the year ended 31 March 2024 ACHIEVEMENTS AND PERFORMANCE Th1$ y$ar ha$ continued lo bg one of 8conornic 8lr8ss for many within th& local ¢ommunity as well as nÈiionally. CtrncÈms around health have iti¢rease¢J for tnany. as servitss Struggle to rnanage increased pre55ure5 and the irnpact of long<ovid continu88 to b8 f81t. The appointment ol a Development Offieer. initially from r8serv85, has given us the resources nèc&ss8ry to look 21 the suslainabilily ol the service over the next lew years. We recognised that the need for a 5ubsidised service was likely lo Nse rather than fall. and that we would have lo address Issues ol Slrenglhening and widening our funding streams. Of the 1,839 session$ of therapy we provided thls year for 156 dienls, only 17Qfi were un5ubsidised leaving us wlh a short1211 of £48,802, an averaga of £32 per session. This is a larger amount than anticipated, bul our WQTk thi8 year has resulted in obtaining funding lo support on-going costs from The Reaching Communities Fund for the next three year5. This will provide us wlth a more secure base from which lo build. Most Important in attracting dients has been our continued ability lo see people promptly once they have contacted us. i conlrasl to the 8181utory SeiCe$ locally. As demand in¢re35es we will continue lo appoint new staff lo allow us lo offer most ¢lients a start dale within days rather than months and lo match their thÈr2py lo thèir needs. It is viial thai people are able lo a¢¢e$s support al the right time lor them. The average number of Sessions was 12, the range was from 110 35 over the year. Very in$ighttul. reflective and objective at a critical tim8 for rne personal. The counsellor was ex¢ollent." "I would like lo use this opportunity to thank the counsellor for all h8r patience, kindness and skill to li$len and support m8 during a very drfficult tirpe in my lif8. I wish h8r 811 the be811 I would alsts like to thank March&s for facilitating th8 coun$élling sessions for rn8." Alongside directly benefitling th8 client, our work ha$ many indirect consequences d8pendent upon IhÈir situation. Thi5 15 of particular Importancé as so¢ial and environmgnlal pr8ssure8 upon many families have increased. Appropriate and limely counselling can help break the cycl8 ofdeprivat10n ¢ated by Hdverse childhood experiences which have a lifelong impa¢l. 'Sh8 was an amazing coun$ellor and a graal listener who helped rne and think through dirri¢ull experiences in my life. Thanks so rnuch." As well as aff8Ctin9 immediate farnily and friends, after IPArapy many clients are mor8 able 10 function well in workpla¢e and community. To this end we have b8en developing our relationship with small local business8s who refer their slarr through to us when troubkd. "Having spoken lo one fflember of $tatt re¢enlly who used Mar¢hes Counselling several year5 ago l asked If there was any feedback they could give me. The response was 'at the lirne of my couns&lling sessions I never realised what I was gaining an(1 wondered if il was worth it. howev&r, I now know relrospectively Ihal it was a vital part of helping me move forward in my With the stigma of mental health issues lessening, w8 are seeing a shift In IhÈ location of disturbance from the individual lo the social, and Indeed the political. More people are acknowledging slruggles which have been exacerbated by the economic situation. This has made many aw8re of the degre8 lo which things in their life We aladY outside of their control. Re-estsblishing some 5en5e of eonlrol can be empowering, bul this often needs to be balanced by the reality of what we can conlrtsl and what we cannot. As an organi5ation which puls th8 individual ai the centre of ils work and ¢elebrales individual difference, we Can often help Clients achi8ve the right ba12*¢e for them, something which many of the 'apps' and rn8nu21ised progr2mmes now availablè through the intemet cannot achieve. 'My counsellor has been brilliant and an ab501ute credit lo the team ai Marches. He hss helpèd rne over 3 years lo allY frame things differently and helped me learn how to op8n up and talk to people. 11 helps having the right counsellor for the right person and I thank yots $0 rnuch for thai. You have helped, whith will very much ben8fil for not just the short lerrn bul th8 long term and way into my futur8.' FINANCIAL REVIEW Following the resignation of the person initially appointed as our Development Officer, w8 have en fortunate in 8 further appoinlmenl. Akhough initially funded from 0r r&s¢rv88. we hav8 been ablo to develop th8 rol8 Ihrough this yearfs grani application$. There is a con8lanl search for 8xlernal funding, which we COgnISe will be on%oing. Grant giving bodies. as well as being <>ven¥helmed by applications. are often impaclÈd thernselves by the economic ditnale with less r&sources al their disp0581. 2of 13
Marches Counselling Service Ltd Report of the Trustees Continued For the year ended 31 March 2024 Reserves We are aware that reserves. built up previously. COntThUe lo b8 compromis8d by th8 on-going financtal situation. Realislically it is unlikely that the situation Nvill resolve other than slowly and intermittently over the next few years. W? have Ihus ¢ontinued to spend tim¥ in developing the strategic planning which can Sustsin the seNlce as we go forward and hav8 been aided In this by the appointment of Ihe Development Officer and a new Trustee with management •xp8rience. STRUCTURE. GOVERNANCÉ AND MANAGEMENT Gove¥ning document Mar¢he$ Counselling SeNice is a charity forrned on 16December 2010. limited by guarantee and govemed by ils MemorandurD and Articles of Asso¢ialion. Recrultment and appolntment of trustees People believing in the organisation'$ ethos and having skills to offer rnay appty lo be¢ome trustees. Potential trustees are initially co-opted onio the board to Check that they can Wofk effe¢lively. REFERENCE AND ADMINISTRATIVE INFORMATION Name of Charity Charity registration number Company regi5tralion numb8r Principal address Marche5 Counsellin9 Serw¢e Ltd 1140780 07471763 57 St Owen Street Hereford HR1 2JQ Trusiees The Iruslees and offi¢grs s8rving during the year and since the year end were as follow8.. Jennifer French Lorraine Slane Elizabeth Lbyd Fr8nkie Farrell Mar¢ Leppard (Resigned.. 17 October 20231 Graham Thomas Tina Abboll Indopendent examin8r$ Cole Bishop & Co Market Square Chambers Bromyar Her8ford5hire HR7 4BP Approved by the Board of Trustees and signed on ils behatf by 16 August 2024 Jénnifgr FrÈn¢h 3of13
Marches Counselling Service Ltd Independent Examiners Report lo the Trustees For the year ended 31 March 2024 I r8port to th8 Iru$tses on my 8xaminalion of th& accounts of tha charitabl8 cornpany for the year erided 31 March 2024. Responslbllltles and bo515 of report A5 the charity Trustees. who are also directors for the purposes of company law. are responsible for the preparation of thÈ a¢¢ounls in accordance WI the requirem6nls of the Companitss A¢t 20061'the 2006 ACVI. Having satisfied myself that the accounts of the Cornpany ar8 not required to be audited under Part 16of the 2006 Act and ar8 81igible lor independent 8xaminalion, I report in respect of my examination of your charity's account$ ¢arried out under seelion 145of th& Charities Act 2011 Ilhe 2011 A¢t'l. In Carrying out my examination I have follow8d the Direct10n$ given by the Chaqty Commission under $eGlion 14515llbl of the 2011 A¢t. Independent éxamlners ststoment I have compl8ted my examination. I confirm that no matters have come to rny attention in Connection with the examination giving me cause lo believe that in any material spect.. 1. ac¢ounbng records were not kept in respect of th8 Company as required by section 386 of the 2006 Act.. or 2. the a¢count5 do not a¢tord with those records," or 3. the accounts do not comply with the quIrements of section 396 of the 2006 Act other than any requirem8nl that the accoun15 giv& 8.lrue and fair vieW which is not a matter considered as part of an independent examination.. or 4. th8 accounts have not been prÈpared in accordance with the meihods an(1 principles of the St31emenl of Recommended Pracllce for a¢¢ounlin9 and reporting by ¢harilies applicable lo ¢haiities preparing Iheir a¢¢oun15 in accordance with Ihe FinatTrcial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021. I have no ¢on¢em5 ancs have come a¢r05s no other matters In rnnnection with the 8xamlnaiion lo which attentlon sh¢ukJ be drawn in this report in order lo enable a proper understsnding of the accounts lo be reached. Cole Bishop & Co Market Square Chambers Bromyard H8refor¢$hire HR7 48P 16 August 2024 4of13
Marches Counselling Service Ltd Slalement of Financial Activities (including Income and Expenditure Account) For the year ended 31 March 2024 Notss Uni•$trlctod tunds 2023 Income and endowments Irom- Donation5 and legacies Charitable activitie5 Other trading a¢livites Investment$ 12.712 86,475 1.242 269 9.488 70,219 1.286 65 Tolal 100,698 81,058 Expendlture on: 1102,1881 1102.1881 191,8891 191,6691 Total Net exptrnditure Rtconriliatiov of fvnds Toial funds brought forwar Total funds carried foTW3rd 11,4901 86.057 84,$67 96.868 86,057 Sof13
Registered Numb8r'. 07471763 Marches Counselling SeNice Ltd Slalemenl of Financial Position As al 31 March 2024 Notes 2024 2023 Flxgd assotS Tangible assets 910 910 1.213 Current assets Debtors Cash at bank and in hand 10 3.262 84.574 1.931 88.891 87,836 14,1791 90.822 Credltors.. amounts falling due within one year 15.9781 Net Current 8sset8 83,657 84,844 Total assets 1088 current Ilablllt1è8 84,567 86,057 Net a$sets 84,567 86,057 The funds of the charfty nStA¢l&d income funds 12 84,567 86,057 Totsl fuThd5 84,567 86,057 For the year ended 31 March 2024the company was entitled to 8x8mplion from audit under 5eGtion 477of the CoFnpanies Act 2006 relats.ng to small companies. The members have not required the company to obtain an audit ol its account5 for the y&ar in question in accordan¢e with section 476. The trustees acknowl8dg8 thtir responsibilities for Complying wilh the requirem8nt8 of the A¢1 with respe¢1 10 a¢counling records and the preparalion of accounts. Th&s8 accounts have been prepared in accordance with the provisions applicable lo Companies subject lo the small compani8s' 91m•. The financial statements were approved and authorised for issue by the Board and signed on ils behalf by.. JennrfÈr French Trustee 16 August 2024 601 13
Marches Counselling Service Ltd Notes to the Financial Staternenls For the year ended 31 Mar¢h 2024 1. Accounting Polici05 B?sis of aGGountin9 The financial slaiemenls have been prepared under the historical cost convention. except for inve$tm&nts which are include(l at Tnarket value and thÈ valUation of certain fixed assets and in accordance with the Chariti&s SORP IFRS 1021 'Accountsng and Reporting by Charities". StaiÈmÈnt of Re¢ornfflended Practice applicable lo charities preparing their accounts accordance with th& Financial R8POrting Standard applicable in the UK and Republi¢ of Ireland IFRS 1021 leffe¢live 1 January 20191,, Financial Reporting Standarrl 102 the Financial Reporiing Standard appli¢atyle in the UK and Republic of Ir81and IFRS 1021. and the Companies Act 2008. March&8 CDunsellin9 Service Ltd meets the definition of a public ben&fit enlily under FRS 102. Assets and liabilities ale Initially recognised al hi51oriGal c05t or Ifansaclion value unless otherwis8 slated in the rel8vant accounting policy notèl81. Tangiblo fixed assfrts Tangible fixed a59els are staled at cost or valuation less depreciation and any provision for itnpairmenl. Depreciation is provided al rates c81culaled to write off Ihe cost Of valuation of fix&d assets. less Iheir estimated residual value. over their expeGled useful lives on Ihe following basis. Equipment 25Yo Reducing balance 2. Income from donatlons and lègac1&8 2024 2023 Unrestricted funds Oonations received 25 1.259 Granls r&ceiv8d 12,887 8,229 12,712 9,488 3. Income from ¢harltablo activities 2024 2023 UrtrÈstrlctod fund5 Counselling and supeNision Counselling fet$ Supervision fees 78.619 7,856 86.475 64.241 5.978 70.219 86.475 70.219 4. Income earned from other a¢tivitiÈs 2024 2023 Unrestricted funds Room hire and sundry income 1,242 1,286 1,242 1.286 7of13
Marches Counselling Service Ltd Notes lo the Financial Statements Continued For the year ended 31 March 2024 S. Inve8tm8nt Income 2024 2023 Vnrestdcted fund$ Bank int8r8sI r8c8ivabl8 269 65 269 65 6. Costs of charltablg activltles by fund type 2024 2023 Unrestrlcted lunds Counselling and 5uperv15ion Support cosls 40,770 61,418 37.929 53.940 102.188 91,869 7. Nèt In¢omelloxp8ndlturel for tho yoar This is ststed after chargingllcreditingl.. 2024 2023 Depreoation of owned fixed asset5 303 405 8. Comparatlve for Ihfy Statement ot Flnancial A¢tlvltl8s The comparative y8ar values on the Statement of Financial Activites are for unrestricted funds. 80*13
Marches Counselling Service Ltd Notes to the Financial Statements Continued For the year ended 31 March 2024 9. Tangible fixed assets Plant and Ma¢hinery Cost or valuation At 01 April 2023 At 31 March 2024 3,201 3.201 Depreciatlon Al 01 April 2023 2.291 Al 31 Mar¢h 2024 2,291 Net book value$ Al 31 March 2024 910 Al 31 March 2023 910 10. Debtor5 2024 2023 Amounts due within ono y8ar'. Trade debtors 1.022 2,240 115 Other debtors 1.816 3.262 1,931 11. Creditors.. amounts falllng due within ono ygar 2024 2023 Trade creditors 2.579 700 4,534 700 Other creditors Accruals and ¢eferr8d income 900 744 4,179 5.97 9of13
Marches Counselling SeNice Ltd Notes to the Financial Statements Continued For the year ended 31 March 2024 12. Movement In funds Unr?strlcted Fund8 Balance at 0110412023 Incorning resources Outgolng 1¢50urc85 Transfers Balance at 3110312024 Desnated Gene1 A¢¢umulated general funds 86.057 100.698 1102,1881 84,567 86,057 100,698 1102,1881 84,567 Unrestrlcted Funds. Provious year Balante at 0110412022 Incomlng resources Outgoing resources Translers Balanco at 3110312023 Deswn8t8d Nationwide d8PO8It account 22,633 65 122,6981 General Accumulated general funds 74.235 80,993 191,8691 22.698 8fj.057 96,868 81,058 191.8691 B6.057 Purposo of unrestrltted Funds Nationwide deposit account Th8 Nationwide deposit account was clos&d during the p[ou5 year and th8 bal8nce transferred to the main bank account. 13. Analysls of ntrt O5Sets b8tsvten tund8 Tanglble flxed ass@t$ Nel turrgnt asset$ I Nèt Assets Unrè$trict8d funds General Accumulated general funds 910 83,657 84,567 910 83.657 84,567 10oT13
Marches Counselling Setvice Ltd Notes lo the Finar¢cial Slalements Continued For the year ended 31 March 2024 Provious y8ar Tanglbl• Net curn•nt a55ets I Not As•et$ Vnrestrlcted funds General At¢urnulalecf 9eneral funds 1,213 84,844 86.057 1,213 86,057 14. Company Ilmlted by guarantee Marches Counselling Servic8 Ltd is a company lirnited by guarantee and accordingly does not have a share ¢apital. 11 of 13
Marches Counselling Service Ltd Detailed Statement of Financial Activities For the year ended 31 March 2024 2024 2023 INCOME AND ENDOWMENT Dgnatlons and 18gacles Donations 25 1,259 8,229 Grants receivable 12.687 12,712 9,488 Ch8rltabl• adlvltles Counselling fees supe$10 fees 78.619 7.856 64.241 5,978 86,475 70,219 Othèr tr3din9 activities Room hire and sundry income 1.242 1.286 1,242 1,286 Investments Bank interest receivab18 269 65 269 65 Total Incomlng rosources 100,698 B1,058 EXPENOITURE Charltable aGtlvltl¢¥ Assessment Supervision Counsellors, fees Volunteers, payments (expenses only) 14,4501 18,1431 119.5701 18.6071 15,0601 18.8931 119.6291 14.3471 140.7701 137,9291 SUPPORTCOSTS Establlshrnent £9St5 Rent Lighting and heating Repairs and renewals 19,1091 11.5651 19.0601 14.9681 1251 110,6741 114,0531 Admlnlstrative costs Administration Clinieal management Recruitment and training ¢osls PuL)li¢ liability insuran Subscriptions Credit card Charges 139,7081 14.2731 128,4491 15.0431 13641 19391 13441 19161 145,3641 134,9051 12tsf 13 Thi5 pag8 does not fomi part of the statutory financi81 statements
Marches Counselling Service Ltd Detailed Slalemenl of Financial Activities Continued For the year ended 31 March 2024 Cornmunications ond IT Telephone and inlemel l.T. and 50ftware ¢o$ts 11,3711 12.3301 11,0651 12.2881 13.7011 13,3531 Accountanty fees Accountancy fees 19001 17441 19001 17441 othèr office costs Depre¢iaiion - owned as8ets Postage and stationery General expenses 13031 3791 1971 14051 13791 17791 18851 Total resources expended 1102.1881 191,869) 110.811) Net Exp8nditure (1,4901 13of 13 Thls page doe5 not fomi part of Ihe statutory finanoal statements