COMPANY REGISTRATION NUMBER: 07508891
CHARITY REGISTRATION NUMBER: 1140773
Hartlepool Citizens Advice Bureau
Company Limited by Guarantee
Unaudited Financial Statements
31 March 2024
TREMAI
Chartered accountants
19 Trernaine Close
Hartlepool
TS27 3LE

Hartlepool Citizens Advice Bureau
Company Llmlted by Guarantee
Financial SL*ements
Year ended 31 March 2024
Page
Trustees. annual report (incorporating the directorfs report)
Independent examinerfs report to the trustees
Statement of financial activities (including income and
expendilure account)
Statement of financAal position
Statement of cash flows
11
Notes to the financial ststements
12
The followlng pages do not form part of the financial ststements
Detailed ststement of financial activities
27

Hartlepool Citizens Advice Bureau
Company Llmlted by Guarantee
Trustees. Annual Report (Incorporating the Dlrectorfs Report)
Year ended 31 March 2024
The trustees. who are also Ihe directors the purposes of company law. presenl their report and Ihe
unaudited financial statements of the charily for the y8aT eThJed 31 March 2024.
Ref8r•nc8 and admlnlstratlve dots11s
Roglster•d charlty name
Hartle[￿1 Cibz￿S AdY￿e Bweau
Charity registration number
1140773
Company reglstratlon number 07508891
Prfnclpal Offi￿ and r•glsteved 87 Park Road
offl¢¢
HartleFts)I
TS26 9HP
The truslees
Anthcffj N Jacks(
Edwin Jeffries
Gayle Longmre
thony Raine
Ken Natt
YousLrf Khan
Brenda Harrison
Dr Lynne P Humrrf)ries
{Restgned 15 April 20241
(Resigned 15 April 20241
Company secretary
Ruairidh BrcK*s {Ross)
Independent examlner
Ju16e Todd Trernaine Chartered CerbfEd Acc(MJntsnts
19 Tremaine Close
Hartlepm
TS27 3LE

Hartlepool Citizens Advice Bureau
Company Llmtted by Guarantee
Trustees. Annual Report {Incorporatlng the Dlrectorfs Report)
Year ended 31 March 2024
Struclure. governance and management
The organisation fLY the peritsj covered by this retKIrt was an inLyJrporated charity registered with the
Charity Commission of England and Wales. The charity is govemed by its memorandum and articles
of association adopted on the 281h January 2011. The memorandum sets Jjt the aims and objectives
of the organisation and delegates management resrK)nsbilities to the manager who Is
currenlty Mr Ruairidh Brooks (Ross).
The Organisa￿n is register&J as a comp8ny limited by guardntee and the Company was registered
wth the Charity Commisslon on the 101h March 2011. For operational purposes the company became
fulty inc(¥porated on the 1st July 2011. The prevws unirKcffpor8ted djarity registration number was
514760.
The manager takes the resmibilty for the ¥NjUdic￿ of new TTUStee board rTTembers and this
induction prLKess can indude:
prowsIL￿ of background Informalic￿ ab(xrt the Qrg8nisati￿ and aLx)ut Ciiizens Adwce
question and answer sessions
meetings with other staff membefs
intemal and extemal semin8fS.
The org8nlsation has a Business arKI Development Plan IB&DP) *thich covers a Ferknd of three years
and progress rewrts on the im￿emental￿n of the aims and obJ"ectives of the plan are presented to the
Trustee Board. The B&DP is also subject Io 8 full yeady review.
The Trustee 8oard undertakes a Risk Assessment and coMp￿e5 a Rlsk Register for ¥vhlch any
know and potential risks to the organisats.on are idenbfie(J and plans fomiulated to address such risks.
The Trustee Board also has a Busines5 Ccrfinuity Plan vthich is also reviewed and uwlaied every 12
months.
The Trustee Board also carries (xrt an annud appTatS81 of its perfO￿nance.
Oblectlves and actlvltl
The organisation's overall 0tr4eciive is to maintsin a Citizens Advice service in the Hartlepool district
with the aim of offering local residents ad￿￿. advctacy and infomiatlon S￿ces. The organisation
compiles 8nd publishes an Amnual Report and tPHS rekN)rt contains inf0rn)8tiL￿ and detail on 811 of
various activities and services provrijed (iuring the as V•*ll as performar￿e Indicators
and reports from staff members on their wk.
The Fnanager prepares qu8rtety rekxyts the Tn￿le8 iK)3rd o)vering Servi￿ delNery. project
perfomiance5 and related matters. The rxganisation has a welkpublicised ujmplaints procedure and
all complaints are dealt with in acc1ydan￿ with guidance from Cilizens Advice. The organisatson is
also fulty comp4iant th the Gen&ral Data Proteclion Regulations IGDPR).
Strateglc roport
The followng See￿nS for achievements aNI perfffinance arml financial review fiKm the strategic
report of the charity.

Hartlepool Citizens Advice Bureau
Company Llmited by Guarantse
Trustees. Annual Report (Incorporatlng the Dlrectorfs Report) (conthu
Year ended 31 March 2024
A¢hl•vements and performanc•
The organisation's seNces are arouFKI wthat we refer lo as G8teway Assessment interviews
whether face-ltrface or via the tefephone. These MileNe￿5 are generally 15 to 20 minutes during
whlch we assess the adV￿e an(1 supwrt needs of the dient and deude Nthat level of advice. help and
assistsnce we are able to offer. The face*kn sessi(*7s n(¥rmalty operate from 9.30am to 3.CN)rm
four day5 a week.
The c*g8nlsatlon provKled a struclured Sup1￿ and sUpeThfjSi￿ tth paid and volunteer
staff during the year and cathed out a frJM r￿nd of slaff 8ppr81sals.
Publlc Benefft
The organisation publ￿ Benefit and some of the key t*n8fits for 202312024 were:
A ccKnprehensive debt advi￿ servic*
A welfare benefil advice se￿￿ includiThJ help wilh review3 aTrJ trrtxjnal appeals
An advocacy servKe for people wth mental health rKobloms
An EmployThent Law ad￿￿ Servi￿ inckmling help ￿1h tribunal daims and Settlement Agreemenls
Energy and housing ad￿
5006 clients received advice and supF*Nt
Helped clients to secure £2.38 million in financial gans and beneffts
Details of the above sen11L￿ are induded in the organisatKJnb Anwal Re￿1 for 202312024. During
the year the oTrJanisation also v*xked wi pthership ¥Jith a Nmter of other agencies and these
included..
Britrsh Gas Energy Trust
TMJ Legal Services
Humankind
Hartlepwl FLxKlbank
Hartlepower
Hartlepool Bor(yJgh Council
Hartlepool and Stockton Health
Hartlepool A(ivocacy Hub
National Citizens Advice
Cib'zens Advice Darlingt￿ Redcar & Cleveland
H¢xlge Wealth Management

Hartlepool Citizens Advice Bureau
C•)mpany Limlted by Guarantee
Trustees. Annual Report (Incorporatlng the Directorfs Report)
Year ended 31 March 2024
Financlal revigw
The organIsati￿ received grants. d(￿atiC￿S and fees from a numb8r of scwrces during the year and
these included.. The Money Advice and Pensrons Servi￿. Ha￿p￿1 Bc*ough Council. The Northem
Inclusion Consortium. c￿zenS ad￿Ce. The Access to Justi￿ Foundation. The Brilish Gas Energy
TnJsL The Warm Home Fund. The NalicffBI Lottwy Ctynmunty Fund aThJ 0tr￿rs.
The organisalion seeks to act Prudenty in all matters related ￿ finarKial managemenl and during
202212023 had the folk)wing suppjrt arrangements in place..
a T￿aSurer
8 Finanual Consullant
a Finan(ial Administrativ8 Assistant
Finance, Staffing and General Purphjses su1￿cOMmittee
an external payToII company {Jane Ascroft Acc(KJntsncy)
an accountsncy fwm {TREMAINE).
Financial reports are present&J lo quarterfy meetings of the Finance. sL￿l￿g and General Purw)ses
SutFCommittee coverin9 budget perfomiance. projects tnc(Yne an expenditure and financial health
rnoniloring.
Reserves Pollcy
The Trustee Board has set a Reserves Policy equivalent to 4 month's full operating ¢>)sts and seeks to
reach a level of 6 monlhs operatiThJ (x)Sts vthen feasible arKI prudent to do so. The Trustee Board
rewews this policy ￿ 8 yeaty basis or ear￿er rf ¢ircwnstarKes ￿tity this.
Transactions and Financlal Position
The statement of financial activities Shov￿ a wrplus kn the w of £47,￿ and total charity ftjnds
were £519.281 of which frxed assets were £213,359.
The unrestricted funds of the ch* as ofthe 31st March 2024 amounted to £299.473.
Plan5 for the Future
For the year 202312024, the ￿g￿lSalm)n V*ill:
compty*ryth all Ciliws A￿ce membership requirements
meet all of the contractual reqUI￿rnents set by funding brKltes
seek to secure fLtnding for semce development
work swth other local organisations to enhan￿ and expand our services
continue lo recruit and train volunteer staff
work in partnership vAth other c￿zenS Advi￿ offices
Funds held as custo(Jian trustee
There are no such funds hdd by th8 organisali¢￿.
Funds held •s cu8todl•n twstefr
There are no such funds hekj by the ¢xgarNsalirm.

Hartlepool Citizens Advice Bureau
Company Llmited by Guarantee
Trustees. Annual Report (Incorpofiqting the Dlrectorfs Report) (conttnu
Year ended 31 March 2024
The trustees, annual re￿rt and the Strateg￿ rewt were ap[￿￿ (m 16 Juty 2024 and signed on
behalf of the boaTd of trustees by:
thony R8lne
Trustsg

Hartlepool Citizens Advice Bureau
Company Llmlted by Guarantee
Independent Examinerfs Report to the Trustees of Hartlepool Cltlzens Advlce
Bureau
Year ended 31 March 2024
I report to the trustees on my examinatiffi of Ihe finan(#al statements of Hartle￿?01 Citizens Advice
Bureau {'the ¢hariWJ for the Far efided 31 March 2024.
ReSp(￿$1b￿lltIa5 and basls of report
As the trustees of the ccrfnp*w land also rts dIrect￿S for the purtKises of t))mpary 18wI you ar8
responsible for the preparation of the financyal slalements in accordan￿ with the reqL¢irements of the
Companies Act 2006 {Ihe 2￿6 ACY).
Ha￿ng satisfied mysew that the accounts of the ￿rnpanY are not required to be audited under Part 16
of the 2006 Act and are elpJible for irKlependent examination, I re￿ in respect of my examination of
charitys a¢￿Unts as carried LKrt under sec11¢￿ 145 of the Charities Act 2011 I'lhe 2011 ACY). In
carrying (Njt my examination I have the DKectrJns given by the Charity CLynmission under
section 145(5)Ib) of the 2011 A(a.
Independent oxamin•rfs statement
&nce the charitls gross inccAne exceeded £250.(￿ examiner must be a member of a body
listed in section 145 of the 2011 Act. I wffirm that l am qualified to undertake the examination
because l am a member of the Asscrfiakn of Chartwed Certified Acc(wntants. whlch is one of the
listed bodies.
I h8ve completed my exsfn1natiL￿. I that no mattefS have o)me to ffly attentrjn in o)nnection
w(th the examinatiM giving me Cal￿ to believe..
accounting records V•Ere not kept In respect of the charity as required by section 386 of the
2006 ACL (
the financial statements do rK)t acccyd those reo)rds,' or
the financial statements do cThnply with the aco)unting requiremenls of seciion 396 of
the 2006 Act other than any requirement Ihat the aCcc￿nts give a ￿e and fai¢ view whith is
not a matter consKler8d as part of an independent exominab'on., or
the financial statements have not been prepared in aC&)rdan￿ wilh the methods and
principles of the Statement of Rec(Thrnertded Practio for a(uJunting and reporting by
charrlies applicable to tharibes prepartng their accounts in aCC￿lanCe with the Financial
Reporbng Stsndard applicable in the UK and Republic of Ireland IFRS 102).

Hartlepool Citizens Advice Bureau
Company Limlted by Guarantee
Independent Examinerfs Report to the Trustees of Hartlepool Cltizens Advice
Bureau (Cofilinutyd)
Year ended 31 March 2024
I have no COn￿M$ and have Ixme a￿o$S rK> (rther matters in crffinedion with Ihe examination to
which attention should be dra*n in this rep(vt in rffder to enable a proper understanding of the
accounts to be reached.
Julie Todd
Tremaine Chartered Certified Accountants
Independent Examiner
19 Tremaine Ck>se
Hartlepool
TS27 3LE
17 July 2024

Hartlepool Citizens Advice Bureau
Company Limtted by Guarantee
Statement of Flnancial Activltles
(including income and expenditure aecount)
Year ended 31 March 2024
2024
Unrestricted Restricted
funds
funds Totsl funds Tot81 funds
2023
Incom• and &ndowm•nts
Donations and legacies
Charitable actÉwties
Other trading activib.es
Inveslmenl income
1.9J3
13.667
1.450
973
402,408
13.667
471,783
5.684
3,759
973
Total Income
17.993
4(KJ.505
418.498
481.226
Expendlture
Expenditure on charitsble acbwt
Total expendlture
28.671
437.733
437.733
466.404
443,720
28.671
466.404
443.720
Nrt (expendI￿re￿Iln¢0me and net
movement In funds
(10.678}
{37.228)
(47.￿kS)
37,506
Reconclllatlon of funds
Totsl lun¢Js brought forward
Total funds carrled forward
310.151
299.473
257,036
219.808
567,187
519.281
529,679
567.185
The statement of financial acb￿deS ￿dUdeS all gains and losses re¢r￿l$ed in the yaar.
All income and expenditure derive from contlnuing aetrwbes.
Th• notss on pages 12 to 25 forni part of th￿e flnandal statement&

Hartlepool Citizens Advice Bureau
Company Llmited by Guarantee
ststement of Flnancial Position
31 March 2024
2024
2023
Flxed assets
Tangible fixed essets
14
213.359
237,057
Current assets
Debtors
Cash at bank and In hand
15
42.242
269,278
311.520
26,558
310,382
336,940
Creditors: amounts falllng duo wlthirE one year
Not curr8nt assots
16
6,812
330.128
305.922
519.281
Total assots less current Ilabilltles
567.185
567.185
Not assets
519,281
Funds of the charty
Restricted funds
Unrestricted funds
219.808
299,473
519.281
257.034
310,151
567,185
T¢)tal charity fvnds
18
For the ￿ar ending 31 March 2024 the charity was entilled to exemptth from audit u￿ler section 477
of Ihe Companies Act 2006 relating to small ￿npanieS.
Directh. responsi￿lI11es.
The rnembers have nol required the company to cl)tain an audlt of Fts financial statements for the
year in question in aC￿rdan￿ Sectic￿ 476,.
The directh acknovledge thwr ￿$￿￿51t￿lI￿es ftjr c#)m￿￿n9 wilh the requirements of th8 Act
with respect to accounting records and the rry)aration of finanual statements.
These financial ststemwtts have been prepared In accordance WTth the wowstons applicable to
companies SUb￿ct to the small companies. regirne.
The ststement of financial POSFtion
continues on the following page.
Th• notes on pao•s 12 to 25 I￿1 part ofth•s• fin&ncl•l statemènts.

Hartlepool Citizens Advice Bureau
Company Llmited by Guarantse
Statement of Financial Posltlon
31 March 2024
These financial slatements were apwoved by the t￿rd of trustees and authorised for issue on 16 July
2024. and are signed Ofk ￿hall of the kx)ard by.
Anthony Raine
Trustee
Th• notes on pago8 12 to 25 fonn part of thes• financ1￿ statemtrnt&
10

Hartlepool Citizens Advice Bureau
Company Llmited by Guarantse
Ststsment of Cash Flows
Year ended 31 March 2024
2024
2023
Cash flows from operatlng acdvltl8S
Net lexpenditurellincome
(47.￿)
37.506
Adjustments for."
Depreciation of tang'ble fixgj assets
Other interest receiv8ble and sImI￿r Inccffie
Accrued (Incomeyexpenses
23.698
19731
(18.2731
10,607
7,115
Changes in..
Trade and other debt(Ks
Trade and other creditors
954
423
166)
900
Cash gener8t&J frcrfn operations
(42.0771
56.062
Interest received
973
Nel eash (used invtrom operating acbvtbes
(41.104)
56.062
Purchase of tsnglble assets
Net cash used in invesbThJ actsmi￿S
{10.313)
(10.313}
(decrnaseYlnCrna￿ In Cash and cash equlvalgnts
Cash and cash equlvalents at beginnlng of y￿r
Cash and cash equlvalents at end of year
{41,104)
310.382
45,749
264.633
269,278
310.382
The notes on pag•g 12 to 25 fonn part ofthege flmnclal ststements.
11

Hartlepool Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Flnancial Statements
Year ended 31 March 2024
General informatlon
The charity is a publ￿ l￿nefIt entsty and a private o)mpany lifn1￿ by guarantee. registered in
England and Wales and a registered charity in England and Wales. The address of the registered
office is 87 Park Road. HafUepx4. TS26 9HP.
Slatement of ￿mplIanC•
These financial slalemenls have been prepared in compliance V*ith FRS 102, The Financial
Reporting Standard applicable in Ihe UK and the Republ￿ of Ireland,. the Statement of
Recomtnended Practice aFplicable to Char￿e5 preparing their accounts in accordance wth the
Financial Reporting Standard applicabie in the UK and ReputrAic of [￿land IFRS 102) (Charities
SORP IFRS 102)) and the C(rfnpanies Act M.
¢ounllng poll¢le8
Basis of prepantlon
The financial sL*ements have been wepared IM the trmstorical cost basis. as modified by the
revaluation of ￿rtain financial assets and I￿tIll￿ and investment prcperties measured at fair
value through incorne or expenditure.
The financi￿ ststements are F*epared in sterbng. vthich Is the lurthinal currency ofthe entrty.
Golng concern
There are no material uncertsinties abcdrt the Charit￿8 abilty to CLffttinue.
Changes In a¢countlng polkl•s
Durlng the year the trustees adopted a pokcy of ca￿all81ng fixed assets which are above £2.OCKI.
In addits'on the melhthj of depreciation for fixed assets such as fixtures. ffttings and equipment wll
change frLKn 20% reducing balance to 20% strdight line.
Changes In ac¢ountlng estlmates
For Ihe financial year ended 31 March 2024 the trustees agreed to change the method used lo
capitalise fixtures. fittings and equipment. PJI ibms with a value of £2.000 ￿ less wll no longer
be capitslised, as a resu￿ those fixiures, fftbngs a￿1 wuipmenl with a ￿>51 value of less than
£2,000 have been fulty depreciated.
The change In estimation gives rise to an Increase in depreciabon tharge for the year. Without
this thange Ihe depreciation w?uld have be￿ £4,141 a5 opposed to £15.499 charged lo the
stalement of Firrancial Activibes resultiNJ in a d￿rease ￿ unrestrided reserves.
Judgements and key sources of osttmatlon unc¢rtalnty
The preparation of the financial statements requires managemerrt lo make judgements,
estimates and assumptrons Ihat affect the am(AJnts retx)rted. These estimates aThl judgements
are continu81ty reviewed and are based on experience and other factors. including expectations of
future events that are believed to be r&qsOr￿b1e urKler the or(￿MSta[￿s.
12

Hartlepool Citizens Advice Bureau
Company Llmlted by Guarantee
Detailed Statement of Financial Activities
Year ended 31 March 2024
2024
2023
Expendlture on charltable actlvlilos
Wages and salaries
Employerfs NIC
Pension u)sts
Training
Rates
Light and heat
Cleaning, repairs and maintenanc
Insurance
Stsff travel
Volunteer expenses
Accountsncy
Professional fees
Telephone
Publiaty
Depreaation
Postsge
Printing
NACAB reference t￿kS
IT Support
Misc
Support grants
Bank charges
Office equipment
257.998
15,182
5.209
225,804
11.315
4.525
1,292
1,971
14.729
17,216
2.063
18
507
1,180
5,043
4.605
3.545
10,607
1.416
6,497
1.913
17,358
13.120
1.835
172
439
700
2.509
4.381
1,036
23.699
932
4.943
4.199
9,389
142
95.567
820
4,561
708
100
124.736
1,527
4.316
Total expenditure
466.404
443.720
Net IexpenditurelfinG￿¢
(47.9061
37,506
28