OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2024-03-31-accounts

2024 ANNUAL REPORT Annual Report of the Directors, Trustees and Financial Slalemenls. Hourglass 5ot¢r a9qin9.Stoppin9¢Abu5e

Annual Report 2023 - 2024

Annual Report 2023 - 2024 Annual Report of the Directors/Trustees & Financial Statements 202 3 /202 4

Hourglass (Safer Ageing)

Registered Address: Office 8, Unit 5 Stour Valley Business Centre, Brundon Lane Sudbury, Suffolk, CO10 7GB.

Tel: 020 835 9280 • E: enquiries@wearehourglass.org • W: www.wearehourglass.org

Charity No. England &Wales: 1140543 Charity No. Scotland: SC046278 Company No. 07290092.

Page No. 2

Annual Report 2023 - 2024

TABLE OF CONTENTS

Welcome from the Chair 4
Introduction from the Chief Executive Officer 6
Reference and Administrative Details of the charity, its Directors/Trustees and Advisors 8
Executive Team 8
Structure, Governance and Management 10
Introduction 10
Director/Trustee Structure 10
Staff Pay 11
Decision Making 11
Risk Management 11
Fundraising 11
Charitable Objectives 12
Vision and Mission 12
Our Vision 12
Our Mission 13
Our Aims 13
Our Key Messages 13
Our Seven Key Strategic Themes and Aims 14
Our Values 14
Activities and Achievements 2023/24 15
24/7 Helpline 15
Demand for the Helpline 15
Online Services 17
Hourglass 24/7 Helpline Support 21
Helpline Feedback 22
Community Response 23
Events 27
Community Response Case Examples 28
Feedback from Community Response Service Users 30
Highlights Across the Nations
Northern Ireland 31
Wales 32
Scotland 34
England 35
Volunteering 37
Fundraising Overview for the year 38
Research and Policy 40
Policy and lobbying 42
PCCs England & Wales 44
Marketing Overview 45
Campaigns 62
Media Appearances 68
Give an Hour Scheme and Corporate Partnerships 70
Financial Review 72
Auditors Report 74
Statement of Financial Activities 79

Page No. 3

Annual Report 2023 - 2024

Caroline Cox, Chair, Hourglass.

WELCOME FROM THE CHAIR OF TRUSTEES:

As this is my last welcome piece as Chair of the Board of Trustees, I hope you will indulge me reflecting on my five years as Chair, even though inevitably this will be more wordy than usual.

I enjoy and often drive change, but little did I know how much I would see along the way and how many challenges we would face at times to merely survive.

I became chair not long after our longstanding CEO was moving towards retirement and Richard Robinson our current CEO had taken up his role. The board had recognised the difficult funding and political landscape in which we operated and the need for the charity to change, to build relationships with other charities, politicians and key policy makers in order to raise awareness further and access new funding streams and were clear that Richard bought so much of that knowledge and experience with him. But it was a massive change of direction, and a few people were loudly critical of our appointment of someone who had no experience in the abuse of older people, something no-one could say now. Change is difficult for many people to work with, and it can and did lead to several difficult staffing issues which were time consuming and at times distracting.

Fundraising had been difficult in the previous years, and we had relied heavily on the lottery money that had allowed us to establish a presence in the four nations. Just prior to me taking up the role, we faced having to fund raise just to pay staff, even borrowing money from family and friends, raising the £85K in three weeks we needed, we were close to going out of business. Not the backdrop to the start of Richard’s or my tenure I would have wanted. Without the legacy we received in 2020 we would not have survived.

We have difficulty competing with some of the bigger, more influential charities for funding and as such our salaries are on the lower side and our turnover in a small team (35) can feel high. And yet despite that, the relative inexperience of some staff and the other difficulties we faced, the energy, knowledge and commitment from the Executive team and the staff and volunteers, supported by the Board, meant that we have, amongst other successes:

Page No. 4

Annual Report 2023 - 2024

And importantly, we continue to deliver an incredible service to those that use our helpline or need the support of our IDVAs, remembering always that older victims/survivors of abuse are at the core of everything we do.

It has been an incredible journey. I am proud of the changes we have made together over the last 5 years. I have learnt a lot, but am humbled by the knowledge, skills, expertise and commitment of the people I have travelled with. I have used ‘we’ throughout this text because it is only by working together and respecting what each other brings to the table that the charity has and will not only survive but thrive.

Caroline Cox, Chair, Hourglass.

Page No. 5

Annual Report 2023 - 2024

Richard Robinson CEO, Hourglass.

INTRODUCTION FROM THE CHIEF EXECUTIVE OFFICER:

Dear Friends and Supporters,

The byword for every charity since the pandemic has been sustainability. However, with such a comprehensive rebuild and rebrand, Hourglass has been aiming for this milestone since 2018/19. This year we finally hit that target with a small surplus that gives us real confidence. We can also plan positively with 24/25 in mind – knowing that sustainability is as good as assured for the next two financial years.

This has been achieved thanks to some incredible commitment from the staff and trustees, a great deal of innovative thinking (that started with Veronica Gray’s Safer Ageing plan) and a shift away from the unpredictable nature of voluntary fundraising towards statutory funding and government contracts.

But where do we go from here? It will come as no surprise to anyone well-versed in the challenging world of the third sector, that the future is unclear. Our contracts with the Police and Crime Commissioners and the Home Office are under review in early 2025 and who knows what the new government will find left in the coffers for charities like Hourglass. I’d love to say that the unique nature of our work, the fact that no-one else has our thirty years of expertise in working with older victim survivors and our proven track record will stand us in good stead. But it’s not that simple. We are competing (and collaborating) with charities with significant clout and whilst we now have a seat at many of the top tables across the four legislatures, we often need to fight extremely hard to get the voices of older victim-survivors heard.

The Home Office’s work in recognising Violence Against Women and Girls (VAWG) as a crucial area of policy development has undoubtedly helped build a case for older people. But we are still faced with an incredible lack of parity that sees the 2.5 million people affected by the abuse of older people often branded as a niche issue – or a specialist area. When the numbers suggest otherwise. With nine million extra older people in the UK by 2050, now is the time to look at developing strategies that focus on safer ageing. We stand shoulder to shoulder with every abuse charity across the UK and VAWG is a scourge in our society that needs to be eradicated. But we have to find space in the debate for older people. The clock is ticking.

I would like to pay tribute to Caroline Cox, our Chair, who steps away from her role this year. She has been a fantastically inspirational leader for the organisation and one who has given her heart and soul to Hourglass. We are indebted to her leadership when the organisation faced a near terminal prognosis just five years ago. She has been a fabulous ally to all victimsurvivors and without her Hourglass would be all the poorer. Likewise, to the Vice Chair, Ronnie Barnes who has been a tireless advocate for the charity across the four nations but most specifically in Scotland, where he forged links that saw the Scottish brand multiply in size and influence.

Page No. 6

Annual Report 2023 - 2024

Finally, to our Treasurer, Ali Cox, who is also stepping down this year. Ali has been a crucial friend of the charity and helped streamline and simplify our financial approach with the positive results now clear to see. Thank you all.

With Hourglass now blessed with a 24/7 helpline, a casework (community response) set-up that has steadily grown in impact, a policy unit that has reshaped the debate for older people with their landmark safer ageing campaigns and a broader governance team that really understands the challenge – we are in a good place. We just need our funders, especially those in the seats of power across the UK, to ensure the abuse of older people comes out from the shadow and we see mainstream strategies for a safer ageing future.

Thank you to our staff, volunteers, trustees and friends for the faith you’ve shown in Hourglass and I look forward to working with you all into the future.

Yours sincerely,

Richard Robinson CEO – Hourglass.

Page No. 7

Annual Report 2023 - 2024

REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY

Reg. Office: Hourglass (Safer Ageing), Office 8, Unit 5, Stour Valley Business Centre, Brundon Lane, Sudbury Suffolk. CO10 7GB. Telephone: 020 8835 9280 www.wearehourglass.org Email: enquiries@wearehourglass.org

Registered Charity No (England and Wales): 1140543 Registered Charity No (Scotland): SC046278 Company Reg No: 07290092

CURRENT NON-EXECUTIVE DIRECTORS/TRUSTEES

(Attendance at meetings 2023/2024)

Chair: Caroline Cox (5/5) Vice Chair: Ronnie Barnes (4/5) Treasurer: Ali Cox (4/5)

Andrea Nicholas-Jones (4/5); Leo Visconti (1/5); Dr Mary Harrington (4/5); Sarah Browne (5/5); Tim Lucas (1/5); Angel Clark (3/5); Laura Robinson (5/5); Dr Pragya Shukla (3/5); Dr Gary Jevons (3/5); Zemfira Knott (3/5); Daniel Bridges (3/5); Sarah Lock (2/5); Johanna Rachel Morgan (1/5) Anne Marie Winton (2/5)

Resigned : Tim Lucas (05/06/23)

Appointments: Angel Clark (on 18/05/2023), Laura Robinson (18/05/2023), Dr Pragya Shukla (01/06/2023), Anne Marie Winton (01/06/2023) Dr Gary Jevons (13/09/2023), Zemfira Knott (14/09/2023), Daniel Bridges (13/10/2023), Sarah Lock (22/11/2023), Johanna Rachel Morgan (26/01/2024).

HONORARY VICE PRESIDENTS:

Dr John Beer, David Congdon, and Lesley McDowell.

PATRONS:

The Baroness Gale of Blaenrhondda The Baroness Ritchie of Downpatrick The Rt Hon. the Lord Foulkes of Cumnock The Rt Hon. the Lord Hunt of Kings Heath OBE

EXECUTIVE TEAM:

Richard Robinson Chief Executive Officer Veronica Gray Director of Policy and Deputy Chief Executive Officer Maggie Evans Director of Operations

Page No. 8

Annual Report 2023 - 2024

AUDITOR:

Moor e Green Chartered Accountants

22 Friars Street, Sudbury, Suffolk CO10 2AA

BANKERS:

CAF BANK Ltd.

25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ

METRO BANK

1 Southampton Row, London WC1B 5HA

INVESTMENT BANKERS AND ADVISERS:

INVESTEC (now Rathbones)

30 Gresham Street, London EC2V 7QN

Page No. 9

Annual Report 2023 - 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

This is the annual report of the Directors who are Trustees of Hourglass (Safer Ageing). It is a charitable company, limited by guarantee, and incorporated as a company on 21st June 2010. The Charity was originally established in 1993.

Companies House registered our new Memorandum and Articles on 08/10/2020 and our name Hourglass (Safer Ageing) was accepted on 23/12/2020.

The Charity Commission of England and Wales registered our new Memorandum and Articles on 23/12/2020 and our name Hourglass (Safer Ageing) was accepted on 13/02/2021.

The Scottish Charity Regulator (OSCR) accepted our new articles and name change on 25/02/2021.

INTRODUCTION

The report and financial statements cover the year ended 31 March 2024. The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity’s memorandum and articles of association, the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005, the Charities Accounts (Scotland) Regulations 2006 (as amended) and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)".

DIRECTOR/TRUSTEE STRUCTURE:

The Company constitutional document provides for a maximum of twenty Directors/Trustees. The Board of Directors has established one Director/Trustee from each of England, Scotland, Wales and Northern Ireland as well as representation from a range of sector specific skills and specialisms.

The Board maintains a skills audit of Non-Executive Directors/Trustees and uses this to advertise for, or directly recruit, suitable new members. Additionally, the Board appoints advisors, who can attend but not vote at Board meetings. At each Annual General Meeting Directors/Trustees who have served three years retire from office, and may stand for re-election for a maximum of one further three-year term.

Each new Trustee receives an induction pack that includes all necessary documentation and information, and is supported in their first year by contact with the Board Chair. The Board meets up to six times per year, with plans for National Councils in England, Northern Ireland, Scotland and Wales, once constituted, to meet in between those Board meetings (with the CEO) and sub-groups additionally meet to address specific issues.

Page No. 10

Annual Report 2023 - 2024

STAFF PAY

The Board reviews the pay of all staff and considers information derived from bodies such as ACEVO, NCVO and published data to benchmark salaries.

DECISION MAKING

Responsibility for the management of day-to-day operations is delegated to the Chief Executive Officer. The Directors/Trustees are responsible for deciding the strategic direction of the charity, the budget, establishing policy, business planning and ensuring ongoing financial stability. The Chief Executive Officer is responsible for ensuring that activities are in keeping with the strategic plan, any legislative requirements, charity policy and the stated objectives of the charity. Within those parameters the Chief Executive Officer acts as appropriate, and liaises with Directors/Trustees as necessary. This includes financial decisions, media activity, social policy development and service delivery.

RISK MANAGEMENT

The Board annually reviews the risks to the charity, using an assessment matrix to ensure all key areas are identified, including how the charity may reduce the impact of any identified risks.

FUNDRAISING

The Chief Executive has overall responsibility for approving fundraising activities, in accordance with the strategy agreed by the Trustee Board. Regular reports are supplied to the Board on fundraising, and changes of policy must be approved by the Board before implementation. No complaints have been received by the charity about its fundraising activities.

The charity does not purchase or sell information in order to pursue fundraising activities, and it has established a robust privacy policy in order to ensure the protection of vulnerable people and others from unreasonable intrusion on their privacy, to ensure strong data protection governance and to avoid undue pressure to give to charitable funds.

Page No. 11

Annual Report 2023 - 2024

CHARITABLE OBJECTIVES

Hourglass is a specialist organisation that focuses exclusively on the abuse of older people. We do not undertake more generic work but instead concentrate on situations where an older person has been or is at risk of being abused by someone they should have been able to trust. Our definition of abuse:

‘The abuse of older people is a single or repeated act or lack of appropriate action occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person.’

Our charitable objectives are to promote the relief of elderly people and prevent elder abuse through raising awareness, education, research and the dissemination of information and we do this across the United Kingdom. Our Directors/Trustees periodically review our objectives and activities to ensure they continue to reflect our aims. The governing documents of the company are the Memorandum and Articles of Association.

The Directors/Trustees have paid due regard to the public benefit guidance published in section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Charity Commission. In setting objectives and activities, the Directors/Trustees have considered the public benefit of the Charity’s work. Hourglass is committed to enabling as many vulnerable older people as possible to benefit from our work in preventing and challenging elder abuse. This also benefits other adults who may be at risk of abuse.

VISION AND MISSION

We are the UK’s only charity dedicated to combating the abuse of older people. During 2019 we revised our focus and aims whilst continuing to work towards the prevention of abuse and neglect whilst supporting those when abuse has occurred.

OUR VISION

The charity will support the creation of a society that truly values older people - where those at risk can live free from abuse perpetrated by those in whom they have an expectation of trust. When abuse occurs, we seek an environment in which it can be identified and addressed.

Page No. 12

Annual Report 2023 - 2024

OUR MISSION

We undertake to:

OUR AIMS

The charity aims to:

OUR KEY MESSAGES

  1. We will end the harm, abuse and exploitation of older people

  2. We will work to improve the criminal justice response to crimes against older people

  3. We believe in tougher sanctions for those who harm or abuse older people

  4. We will make the abuse of older people as socially unacceptable as child or animal abuse

  5. We believe that older people deserve to be safe within any relationship where there is an expectation of trust

  6. We will work to improve the statutory response to safeguarding older people experiencing or at risk of abuse.

Hourglass is committed to enabling as many vulnerable older people as possible to benefit from our work in preventing and challenging abuse. This also benefits other adults who may be at risk of abuse.

Page No. 13

Annual Report 2023 - 2024

OUR SEVEN KEY STRATEGIC THEMES AND AIMS

  1. INFLUENCE: Leading on influencing, advocacy and lobbying

  2. GIVING: Diversifying the way people and organisations give to the charity

  3. TRANSFORM: Building impactful and transformational programming and services

  4. MONITOR: Ensuring a high performance and cost-effective charity

  5. INNOVATE: Delivering a business-minded and entrepreneurial organisation

  6. PEOPLE: Establishing a healthy and people-focused charity

  7. REACH: Broaden the charity’s audience and communicate with them effectively

OUR VALUES

Passion, care & compassion

Courage to care. Our passion to make a difference is born out of difficult personal stories. So, we listen, support and help. These stories are the driving force that makes us go above and beyond. We care for ourselves and each other, which also helps us care for others – across nations and teams, with an encouraging and helpful attitude that delivers positive outcomes.

Investing & being invested

Investing and invested. We’re building a sustainable legacy, based on shared progress and engagement, making individual and collective commitments to each other’s wellbeing, development and diversity. We build strong, resilient and inclusive connections across our nations, teams and stakeholders that support our purpose and vision for safer ageing.

Experience & expertise

Experience and expertise shared. We believe in building leading knowledge from multiple perspectives. This creates a deeper understanding of the issues and makes us an accessible, go-to organisation with real influence.

Honesty & transparency

Honesty matters. Our actions and communications are accurate and transparent. We know our strengths and limitations so when we need help, we ask for it. This builds trust in each other, as well as in our ability to achieve our goals.

Confidence & determination

Deliver with confident determination. We’re not afraid to speak out and we don’t let go easily. This means we follow through and work hard to overcome all of our challenges. Our data is robust and comprehensive which gives us the confidence to carry out our roles and deliver a service with the quality that people want and value that supports our purpose and vision for safer ageing.

Page No. 14

Annual Report 2023 - 2024

ACTIVITIES AND ACHIEVEMENTS 2023/24

24/7 HELPLINE

The Hourglass helpline is the only one in the UK focusing exclusively on the abuse of older people. Since 2022 the helpline has been a 24/7 service and continues to be delivered by a team of staff and volunteers. The helpline provides a range of support options to callers, including:

During 2023/24 we continued to invest in the helpline by recruiting more Information Officers to answer calls and also providing staff and volunteers with additional training. This has delivered significant results as we have seen an increase in call numbers, answer rates and quality of support provided.

DEMAND FOR THE HELPLINE:

In addition to logging call numbers, we have continued to improve the systems and processes which enable better analysis of call data. Impact Statistics for the Helpline for 2023/24 compared to 22/23:

Total Inbound Calls - This represents an overall increase in calls of 6% compared to 22-23 Call Backs - This represents an overall increase in call backs of 101% compared to 22-23

Page No. 15

Annual Report 2023 - 2024

An individual’s own home continues be the main location of abuse as reported to Hourglass, with economic and domestic abuse the most often reported types of abuse.

Page No. 16

Annual Report 2023 - 2024

ONLINE SERVICES:

The 24/7 helpline is supported by a range of additional online support options including instant messenger, SMS text, email, a chatbot and Knowledge Bank. Impact Statistics for Online Services for 2023/24 compared to numbers for 22/23.

Page No. 17

HouTgLa55 Annual Report 2028- 2024 Number of Instant Messages (2023-24) 70 20 io Apr-23 May-23 Jun-23 Jul-23 Au8-23 Sep-23 Ott-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Average Number of Emails (202>24) 160 140 120 20 Apr-23 May-23 Jun-23 Jul-23 Au8-23 SÈp-23 Oct-23 Nov-23 Dec-23 J3n-24 Fèb-24 Mar-24 Averagè Page No. 18

HouTgLa55 Annual Report 2028- 2024 Number of SMS (2023-24) 250 2(X] 150 so Number of Chatbot users {2023-24) 70 20 io Page No. 19

HouTgLa55 Annual Report 2028- 2024 Abuse Type by Number of Cases Institutional Scams Self-ne8lect Sexual Economic Dome5tlc abuse SW io 15(X) Number of cases in Abuse Location Hospital Homeless Not appllcable Not dlsclosed Nursing home Own home Refuge Sheltered housing Somewhere else Is 250J Page No. 20

Annual Report 2023 - 2024

HOURGLASS 24/7 HELPLINE SUPPORT:

Hourglass operates a free and confidential 24/7 helpline, offering support to older people who are victims of abuse, neglect or exploitation. The charity also receives whistleblowing calls from care homes and other facilities. Available via phone, SMS, email, and instant messaging, the helpline provides immediate emotional and practical assistance. The trained team offers tailored advice regarding a wide range of issues, support, and referrals to ensure the safety and well-being of older individuals.

The confidential helpline is available 24 hours a day, 7 days a week, ensuring that help is always accessible. The charity’s dedicated staff and volunteers are equipped to handle a wide range of issues, including physical, economic, psychological, and sexual abuse, as well as neglect. The team are there to help callers make informed decisions and connect them the Community Response Team or with local agencies for further support.

The service works hand-in-hand with the SMS, Instant Messenger, Chatbot, email and Knowledge Bank facilities and data is collected from all these sources accordingly.

Page No. 21

Annual Report 2023 - 2024

HELPLINE FEEDBACK:

"Talking to you has helped that anger go away. I finally feel somebody outside my family has listened. I will never forget what you have done for me. I feel part human again."

"You've given me a lot more information than another helpline. It was a profitable call. Now I have information to process. I'm so grateful."

"A big thank you. It's been absolutely wonderful speaking to you... you've helped me realise I can focus on Mum's wellbeing and have strength to say no. I feel empowered now. You'll be in my thoughts all day."

"It's so helpful to hear some bits we are doing are ok and your suggestions. It's great you're there. Thank you”

“I feel a weight has been lifted off my shoulders. You are so kind and moreover, I feel I now have an action plan in place. You are great at what you do”

"You've given me a lot more information than another helpline. It was a profitable call. Now I have information to process. I'm so grateful."

“You're the most helpful person/service I've spoken to. This is the first time I've actually felt properly listened to. Thank you."

"The whole conversation was useful. It helped me work through what's happened. It's a load off my head."

Page No. 22

Annual Report 2023 - 2024

COMMUNITY RESPONSE 2023/24

Hourglass operates a Community Response service across the UK, staffed by dedicated Independent Domestic Violence Advisors (IDVAs), Independent Sexual Violence Advisors (ISVAs) and Domestic Abuse Support Workers who provide specialised support for older victim-survivors of abuse.

The team, trained in assisting victim-survivors aged 60 and over, offers emotional and practical advice, guidance, and support to help individuals stay safe in their homes and communities. The team also assists with casework to help individuals make informed choices, access support, and challenge decisions. Services include tailored one-toone support, advocacy, and follow-up calls for ongoing support. Services are offered remotely over the phone, online, or face- to-face, depending on the case.

OUR TEAM:

Our Community Response Service is a specialist service with trained staff who support service users suffering from harm, exploitation and abuse, it takes a multi-agency approach working with and building partnerships with groups supporting all communities.

Working alongside our 24/7 Helpline service and Safer Ageing Service we provided help to victim/survivors, family members and professionals.

Our services do not only respond to domestic abuse, sexual violence and other forms of abuse after it has occurred, the delivery model also seeks to address the root causes of harm and abuse, and deliver a range of early intervention approaches to prevent, or reduce the risk of, abuse.

Our Independent Domestic Abuse Advocates/Independent Sexual Violence Advocates and Domestic Abuse support staff are supported by our Team Leader and Director of Frontline services providing tailored and specialist support to older victims of domestic abuse and sexual violence, from high risk to low risk cases including:

Funding from the Police and Crime Commissioners Offices in the following areas and London Boroughs (Sussex, Surrey, Thames Valley, Kent, London Boroughs – Bexley, Greenwich, Southwark, Lambeth and Lewisham) and funding from Wokingham Borough Council and Mid-Suffolk District Council has enabled us to advocate for older people.

We have continued to grow our services and in the past year have increased our staff by three, enabling us to reach more older people and offer our specialist services.

Working with multiple statutory and third sector organisations in the community we have delivered over 115 presentations to raise awareness of the domestic abuse of older people and share good practice these have included:

Page No. 23

Annual Report 2023 - 2024

Victim Support, Hersana, Daisy Chain Project, Hastings Borough Council, Sussex Community Development Association, RISE, Lambeth Community Engagement Group, Community Southwark Older Peoples Network, West Berkshire Domestic Abuse Board, Rape & Sexual Abuse Support Services South Buckinghamshire, U3A Hearing Matters Group, Carers UK (Kent), Darwent Valley Hospital, Medway Domestic Abuse Board, Huntingdonshire Older Peoples Social Care Team, Addenbrookes Hospital and HMP Peterborough.

Running 25 pop up events in the communities, giving advice to victims and family members on how they can support themselves and loved ones when in crisis and suffering from harm and abuse.

We ran 11 peer-to-peer support group meetings, bringing together older victims/survivors of Domestic Abuse, sharing their experiences in a safe environment, empowering them and allowing their voices to be heard.

Distributing 9,728 leaflets and posters to the public and organisations in the sector. Resources sent to 238 organisations in the sector about our services.

WE HAVE SUPPORTED 775 CASES OF IN-DEPTH SPECIALIST CASE WORK,THIS EQUATES TO 14,351 INTERACTIONS IN 23/24. AN INCREASE OF 112% COMPARED TO 22/23.

Alongside our casework we have delivered training to staff in the sector to help them better support older victims, sharing our research and knowledge on the barriers older people face and familial abuse.

Some of the organisations to which we have delivered training included:

“Just wanted to say a huge thank you for delivering your training. It was brilliant and we learnt so much from you, so thank you.” Senior Safeguarding Practitioner from Buckinghamshire NHS Trust,

Page No. 24

Annual Report 2023 - 2024

A key success of Community Response this year was the launch of the Economic Abuse hub in Wales, to support older people who are victims of economic abuse, to help reduce the number of future victims of economic abuse and those at risk through awareness raising, prevention work and develop referral pathways to and from relevant organisations and agencies. Therefore, enabling older people in Wales to feel more independent, confident and knowledgeable about protecting their finances.

The hub aims to provide better access to information and advice to help older people protect themselves for economic abuse, increase financial confidence and reduce the risk of economic abuse, with staff providing in depth casework for older people and developing good practice, training of practitioners and increasing awareness across the communities in Wales.

Since the launch of our hub in Wales, we have been raising awareness of the service across Wales with statutory organisations, voluntary sector and in the heart of the community, through pop up events, roadshows and reaching out via email, letter and distributing resources in the communities.

A key focus has been to link in with other organisations to set up referral pathways and establish relationships to share good practice on Economic abuse and the barriers older people face.

We have reached out to multiple organisations to look at referral pathways and to establish relationships these include – Age Cymru, Age Connect Morgannwg, Ageing Well Cardiff, Ageing Well Swansea, Cardiff University Advice Services, Cardiff University Disclosure Response Service, Care and Repair Cymru, Cardiff well-being service, Home Instead, Older People Commissioner for Wales, Reengage, Safer Communities Wales and Trussell Trust Cardiff Foodbank network.

Meetings held with Councillor Elizabeth Evans, Carers Trust Cross Road West Wales, Ceredigion Association of Voluntary Organisations, OPCW, Reengage, Safer Communities Wales, Victim Support, Alzheimer’s Society and Cymru Older People’s Alliance (COPA) who are a small charity run by older people for older people, so that local Older People’s Forums and Groups can have their voice heard at the national level to Welsh Government.

Surviving Economic Abuse have also promoted our services and are interested in how we can work together and have introduced us to BASWO - a charity that helps ethnic minorities and migrants who have experienced violence and exploitation in Wales, being able to reach diverse groups like this who do not often get the support that is needed is invaluable.

Introductions about our hub have been sent to the Safeguarding Boards, Police, Hospitals and organisations working in the community, this has been achieved with letters and sending our bi-lingual materials to them.

We have established a new referral pathway with Qualia Law to provide free legal advice to service users. This partnership aims to empower service users to obtain legal advice, understand their options, enabling them to make supported and informed choices and feel more confident.

Page No. 25

Annual Report 2023 - 2024

Working with Citizen Advice Wales who have distributed bilingual materials on our behalf across all of their branches in Wales has helped us reach many people who come to them for advice on economic abuse and need further support. We are also scheduled to do some training for them on handling cases of economic abuse and the barriers older people face.

Registered as a partner with Welsh Discretionary Assistance Fund (DAF) is a Welsh government project to assist people facing economic hardship in Wales.

By becoming a DAF partner, we are able to assist our service users in Wales with applications for white goods and more

when they are going through a time of economic crisis.

Attended Memory Cafes and Ageing well sessions to raise awareness of the new hub in the community and speaking to service users and family members about economic abuse, informing them of how they can protect themselves from economic abuse and also how to prevent this form of abuse.

Presentations to SOLLA (Society of Later Life Advisors) Wales on best practice and the barriers older people face when facing economic abuse, educating professionals will help raise awareness of economic abuse and also give them tools to better support the service users and how to spot the signs of this type of abuse. Aberarth Elder’s lunch event we gave a talk to people in the community about economic abuse and protection and how to refer into our service.

We have been working with Ceredigion council, and have linked in with their community connectors who are distributing our resources to all older people they visit across the community to give them information on economic abuse and how they can access our services for support.

Since the project began and we have been raising awareness in the Community and we have seen 16% increase in engagement from callers and family members, compared to the previous six months.

In the 33 cases we have seen from Wales the total financial losses were £1,582,250.00.

Page No. 26

Annual Report 2023 - 2024

EVENTS

Some of the events we have attended Glamorgan Volunteer Fayre and attended Operation Cinnamon event, over 60s crime awareness, arranged by Wrexham Police and Lampeter Well-being Centre pop up event in the community.

Page No. 27

Annual Report 2023 - 2024

COMMUNITY RESPONSE CASE EXAMPLES:

KELLY 81 years old

Kelly 81 years old had recently fled from her abusive and alcoholic daughter (T) and was sleeping on her grandson’s sofa (son of T).

Her grandson’s wife P was very supportive and Kelly has been welcomed into the home, but there was no room in the small house and unfortunately did not support for Kelly’s needs (limited mobility).

Kelly was experiencing very low moods and could see no solution to her problems, Kelly felt extreme guilt at taking up space in her grandson’s home even though she loved him and felt safe there. Kelly was overwhelmed at the prospect of finding a rental property and feared she would not have enough money. Her abusive daughter controlled most of her life and so she felt that she did not know how to support herself at all.

We advised Kelly of her rights to apply for social housing as she had fled from domestic abuse, which was a surprise to her. We assisted Kelly in contacting her local housing officer setting up meetings for her and her grandson. Kelly had not known that social housing could be available for her nor how to go about the application process.

Kelly had difficulties in filling in the housing application online form as T had (in the past, and unbeknownst to Kelly) attempted to gain housing by using Kelly’s email address which meant that Kelly was essentially locked out of the process and unable to proceed in her application. She had also been directed to a ‘how to...’ page on the council website with instructions as to how to unlock her application, none of which made any sense to Kelly and she found it overwhelming. We liaised with the housing officer so that the process was made easier for her.

Following our involvement Kelly is now awaiting a housing offer, and after our sessions we have set up counselling to aid in her mental health in the long term.

GEORGIA Georgia was referred to Hourglass by Women’s Aid, having fled from an abusive Referral relationship.

She was a victim of intimate partner abuse over many years (50+) culminating in a physically violent incident for which her husband was arrested and released on bail. The husband remained in the marital home and Georgia was living with family.

Georgia required a lot of emotional support and was also struggling to realise that what she had suffered over so many years was abuse, despite previous physical assaults for which her husband had been arrested but never charged.

Page No. 28

Annual Report 2023 - 2024

We supported Georgia through the criminal justice process, liaising closely and in partnership with the police. Georgia’s husband was charged with coercively controlling behaviour, threats to kill and assault by beating, and has now been sentenced for the coercive control and assault.

We continued to support Georgia with counselling referrals, obtaining legal advice and housing options so she could remain near to her family in the area.

RONALD Referral

Ronald was referred to by the Police after a physical assault from his adult son Simon.

Ronald accepted support and was grateful that a domestic abuse service was available to him as because he is older and a man, he felt he would not be able to access any support. We had discussions around breaking down the stereotypes of domestic abuse and this helped Ronald to feel he was entitled to access support.

During the DASH risk assessment Ronald disclosed he is also experiencing abuse from his wife and therefore there are two perpetrators within the home. Due to the risk of physical violence from both perpetrators this case was referred to MARAC. Ronald had the option of working with a commissioned high-risk service, however, chose to remain working with Hourglass due to the rapport that had already been built with his case worker.

Ronald also had multiple physical disabilities which increased the risk. We completed comprehensive safety planning with Ronald, and ensured to organise calls in a safe way so he could be outside of the property to take these calls privately. Ronald feels the safety planning has given him the knowledge to manage the risk in the home better than previously and he felt confident with the plan being within his capabilities, given the physical disabilities.

Ronald was provided with options regard to fleeing the property. However he chose not to take these as despite the situation he did not wish to leave his wife. We have since worked consistently with Ronald to ensure he remains confident with safety planning, as well as offering referrals to counselling and local groups/activities within his areas of interest so he can spend more time independently outside of the property.

Page No. 29

Annual Report 2023 - 2024

FEEDBACK FROM COMMUNITY RESPONSE SERVICE USERS:

“Sometimes you do need a stranger to talk to, someone out of the situation, to help you make sense of it, your work and support has been so valuable to me and I would not hesitate to contact your service in the future”

“Your advice has stuck with me in the difficult moments”

“You are so empathetic, it’s really refreshing and I’m so grateful for your support. I don’t know where I would be now without you.”

“ I had no idea what to do next, your advice has helped clear my mind and I can see a way forward”

“You’re absolutely brilliant. This time two months ago, I was in a right pickle. You really have helped. Even my friend said I look and seem different, in a good way. You’ve saved my life.”

“I just want to say, speaking to you has made me feel a whole lot better already. You’ve been 120%”

"Thank you for caring and being there to discuss things when I have needed, it has been really reassuring to know I can speak to someone with no judgement attached"

“I would never have got this far without you”

Page No. 30

Annual Report 2023 - 2024

HOURGLASS NORTHERN IRELAND

Since the Government in Stormont was re-formed in early 2024 Hourglass have met with Department Officials and MLAs calling for stronger legal protections for older victim-survivors and for older people’s services to receive funding.

We continue to promote the Northern Ireland Safer Ageing Index launched during Safer Ageing Week in November 2022.

We have a strong working relationship with PSNI and have made connections with Police and Community Safety Partnerships (PCSPs) across Northern Ireland.

Throughout the year we met with organisations across Northern Ireland sharing best practice and highlighting our services, looking at new referral pathways and building long term relationships.

Linking in with PSNIs in Causeway Coast and Glens, Omagh and Mid Ulster where we presented on our services and how to refer in.

Other key organisations we presented to were Nexus, Women’s Aid Foyle, Assist NI, Southern Trust, Advice NI, and Victim Support.

Page No. 31

Annual Report 2023 - 2024

HOURGLASS CYMRU

Launched the Wales Safer Ageing Index during Safer Ageing Week in December 2023. This assessed which areas of Wales did better at supporting safer ageing.

Provided input to the Welsh Government’s National Strategy to tackle abuse of older people. Hourglass continue to advocate for specialist support for older victim-survivors as part of this.

Wales – Economic Abuse Hub: Towards the end of 2023 we launched our new Economic Abuse hub to support older people who are victims of economic abuse. To help reduce the number of future victims of economic abuse and those at risk through awareness raising, prevention work and develop referral pathways to and from relevant organisations and agencies. Enabling older people in Wales to feel more independent, confident and knowledgeable about protecting their finances. The hub also helps provide better access to information and advice to protect themselves for economic abuse, increase financial confidence and reduce the risk of economic abuse.

Since the launch of our hub in Wales, we have been raising awareness of the service across Wales with statutory organisations, voluntary sector and in the heart of the community, through pop up events, roadshows and reaching out via email, letter and distributing resources in the communities.

A key focus has been to link in with other organisations to set up referral pathways and establish relationships to share good practice on Economic abuse and the barriers older people face.

The hub has started work with multiple organisations to look at referral pathways and to establish relationships these include – Age Cymru, Ageing Well Cardiff, Ageing Well Swansea, Cardiff University Advice Services, Cardiff University Disclosure Response Service, Care and Repair Cymru, Cardiff well-being service, Home Instead, Older People Commissioner for Wales, Reengage, Safer Communities Wales, Dinas Powys Voluntary Concern, Trading Standards-Wrexham Council and Trussell Trust Cardiff Foodbank network.

Surviving Economic Abuse have promoted our services in Wales and are interested in how we can work together and have introduced us to BASWO - a charity that helps ethnic minorities and migrants who have experienced violence and exploitation in Wales, being able to reach diverse groups like this who do not often get the support that is needed is invaluable.

Introductions about our hub have been sent to the Safeguarding Boards, Police, Hospitals and organisations working in the community, this has been achieved with letters and sending our bi-lingual materials to them.

Page No. 32

Annual Report 2023 - 2024

Established referral pathway with Qualia Law to provide free legal advice to service users, it is empowering service users to be able to obtain legal options, enabling them to make supported choices and feel more confident.

Working with Citizens Advice Wales who have distributed bilingual materials on our behalf across all of their branches in Wales has helped us reach many people who come to them for advice on economic abuse and need further support. We are also scheduled to do some training for them on handling cases of Economic Abuse and the barriers older people face.

Registered as a partner with Welsh Discretionary Assistance Fund (DAF) is a Welsh government project to assist people facing economic hardship in Wales. By becoming a DAF partner, are able to assist our service users in Wales with applications for white goods and more when they are going through a time of economic crisis.

Attended Memory Cafes and Ageing well sessions to raise awareness of the new hub in the community and speaking to service users and family members about Economic Abuse, informing them of how they can protect themselves from Economic Abuse and also how to prevent this form of abuse.

Since the project began and we have been raising awareness in the Community and we have seen 16% increase in engagement from callers and family members, compared to the previous six months.

25 of the cases we have seen from Wales since the hub was launched have a total value of financial losses of £1,071,550 for the victim.

Page No. 33

Annual Report 2023 - 2024

HOURGLASS SCOTLAND

Due to a lack of crime data, we have been unable to produce a Safer Ageing Index in Scotland. During Safer Ageing Week Hourglass produced a briefing paper outlining the key policy challenges we face in Scotland.

Hourglass have backed Colin Smyth MSP’s Private Members Bill calling for an Older People’s Commissioner in Scotland. We also oppose the decision by the Scottish Government to abolish the Older People’s portfolio in the cabinet.

Hourglass have backed the Willie’s Law campaign to ensure that a medical professional cosign all legal documents of a vulnerable person to show they have capacity. This campaign launched in 2023.

Delivered presentations to Falkirk Older People’s Network, Dumfries and Galloway Over 50s Group, Inverclyde Adult Protection Committee, Police Scotland in Levenmouth and St Andrews, Scottish Community Link Workers Network, Fife Forum User Panels in Buckhaven and Anstruther as well as a learning input at the Renfrewshire Adult Protection Conference using one of service user interview.

Held a pop-up stall at the above event, as well as at the Scottish Older People’s Assembly in Glasgow, Fife Centre for Equalities’ Minority Ethnic 60+ project event in Glenrothes, and the Borders Older People’s Forum Information Event in St Boswells.

Delivered a training session to the East Lothian Care and Repair team on spotting the signs of abuse of older people, and what to do about it.

Engaged with multiple older people forums across the Highlands, Borders, Dumfries and Falkirk to talk about our services in Scotland.

We attended an interactive webinar on the Equality and Human Rights Monitor 2023: Is Scotland Fairer (age focus group); Cross Party Group on Older People, Age and Ageing; and Older People’s Strategic Action Forum. Also attended Age Scotland’s 80th Anniversary Parliamentary Reception.

Our Community Response Coordinator in Scotland also commenced training to become an IDAA - Independent Domestic Abuse Advocate and will qualify in May 2024.

Page No. 34

Annual Report 2023 - 2024

HOURGLASS ENGLAND

Hourglass launched the Safer Ageing Index for Greater London during Safer Ageing Week in December 2023, and the SAI for the rest of England at the Conference in Brighton in March 2024.

The Brighton Conference was Hourglass’s first since re-branding in 2020. We held the conference there to showcase the work being done in Sussex by our specialist Older People IDVA and ISVA team.

England is the only nation not to give social workers powers of entry to investigate suspected abuse of an older person. This issue has been raised with Ministers and Shadow Ministers in Westminster.

We have established referral pathways, raised awareness and created partnerships across England working with many national and local organisations in the community. These have included the Stroke Association, Independent Age, Loving Me England -Trans and Non-binary Domestic Abuse Service, Refuge, Jewish Women’s Aid, NHS East of England, East Riding Council, Durham Council, North Tyneside Council, Imperial NHS Trust, Society of Later Life Advisors and Dispute Resolution Agency.

We presented at the Home Office roundtable for Helplines in receipt of their funding, and were invited to attend the Home Office networking event for the USA National Domestic Violence Hotline delegation to share good practice and we have continued to work with the Home Office on the barriers older people face in domestic abuse. Highlighting good and poor practice on the frontline across the social care sector.

As a delivery partner for the Flexi Fund for domestic abuse victims we supported three service users to obtain funding to help them flee from domestic abuse and obtain accommodation and goods. From Hourglass service user – “I cannot thank you and your organisation for taking this matter seriously and listening to the unheard (yes, for decades) and really progressing this matter. Huge thanks for your support and help”

We have been an expert member on five domestic homicide reviews across England, providing insight on domestic abuse of older people and sharing recommendations on future practice.

The charity contributed to the consultation by the Ministry of Justice on Murder Sentencing where coercive control has been a factor and participated in sessions to develop a shared set of principles for the prevention of violence against women and girls being developed by the Mayor’s Office for Policing and Crime. A key aim of the sessions was to look at incentives that worked well around prevention and also gaps in the sector, along with delivery of prevention.

Page No. 35

Annual Report 2023 - 2024

One of our Community Response Coordinators did a radio interview for the BBC Berkshire on the topic of sexual abuse of older women from the South Asian communities following one of the EastEnders episodes where there has been a continued storyline of sexual abuse of an older person.

Page No. 36

Annual Report 2023 - 2024

VOLUNTEERING:

During 2023/24 the charity worked with 25 volunteers across the UK who supported our frontline services. The volunteers supported the team by working on the Helpline, raising awareness of the issue and working directly with older people who have experienced or who are at risk of abuse throughout communities across the UK.

We would like to thank all of our volunteers as without their invaluable time, dedication and passion we would not be able to support more older vulnerable people.

Below a few of our volunteers share their experience.

“There are many great different volunteer opportunities to choose from but what really stuck out to me was Hourglass being the only charity working to end the abuse of older people. With there being so many options and support systems put in place for young people I think it’s so easy to forget that older people are also very vulnerable people in society and one of the most isolated. Elder abuse isn’t something you hear often and unfortunately it happens very often due to their age, mobility, mental capacity, and being isolated they are more at risk of abuse than anyone which is heart breaking.

Me being able to give a few hours a week to someone in need fulfils my desire to help others while also giving a vulnerable person a safe place where they can speak freely and confidently.

From working on the helpline, I have gained so much confidence, further enhanced my skills and knowledge not just on the abuse of an older person but for abuse in general! I now know how to spot signs of abuse and what services to provide for people needing them”.

Beth Hynds – Helpline Volunteer

“Volunteering is a beautiful way to give back and positively impact the world of people struggling for different reasons in life.

It allows you to connect with others, gain new skills, and broaden your perspective, plus, the feeling of making a difference in someone's life is gratifying and fulfilling.”

Debbie Jamison – Helpline Volunteer

Page No. 37

Annual Report 2023 - 2024

FUNDRAISING OVERVIEW OF THE YEAR (2023/24).

The financial year 2023/24 has seen Hourglass hit its target to achieve a small surplus. Our multi-year awards from the Home Office and Police and Crime Commissioners have been added to by significant growth in Trust and Foundation income, as well as additional multi-year awards from the National Lottery Community Funds in England and Wales.

Total income for Hourglass grew to £1,298,346 up from £684,063 in 22/23. This equates to an increase of 90% from the previous year. This growth in funding led to an annual surplus of £30,317 in 2023/24 compared to a deficit of £718,911 in 2022/23.

Historically, Hourglass has enjoyed significant funding from Trusts and Foundations. This fell away during the COVID years and a key focus for 2023/24 was the continued development of this source of funding, particularly the generation of unrestricted funds. This ambition has been realised with a 186% growth year on year from £86,131 to £246,629. Furthermore, 85% (£210,129) of these funds were unrestricted.

The charity’s decision to invest considerable time developing National Lottery Community Fund bids also reaped rewards. Both NLCF England and Wales committed to funding over £450k across three years between them. Hourglass continues to work towards a NLCF NI agreement and will rebid to NLCF Scotland following the conclusion of the current funding arrangement in 2024/25.

The charity has no significant history of income from corporate donors but generated strong growth (+£60k YOY) from this source in 2023/24. This was driven by the very successful Charity of the Year agreement with Just Group which raised over £40k in its first year and will now continue into its second.

More focus is required in this area and Hourglass will be seeking to establish additional partnerships in the financial and legal sectors. A combined approach with Give an Hour and the Hourglass ‘OATH’ initiatives will allow further partnerships to develop. Likewise, the charity needs to continue the development of individual giving via a campaignbased ethos, which takes in Safer Ageing Week and the potential for challenge events.

Hourglass has ended 2023/24 in a strong position. Over 80% of required funding has already been secured for 2024/25 and we are confident that another year of surplus is achievable. Development of Trusts and Foundations will continue with a focus on finding new funders as well as keeping our existing funders on board. In addition, a programme of bids to Community Foundations and Community Funds will augment this activity.

Hourglass is still facing the challenging task of selling the notion of supporting older people suffering abuse. We will continue to shape our fundraising offer to enable the general public, governments and Trusts/Foundations to provide income. Our diversification strategy has taken important steps forward, but it will take time to reach its full potential. We are confident that the performance in 2023/24 provides a platform to continue delivering a predictable income as the charity seeks to consolidate its sustainability.

Page No. 38

Annual Report 2023 - 2024

During the year 2023/24 Hourglass (Safer Ageing) received grants and financial support from the following trusts, foundations, community funders, corporate donors and statutory bodies.

Supporters 2023/24

Anthony Gold Solicitors

Aviva

Babergh District Council

National Lottery Community Fund: Reaching Communities England

National Lottery Awards for All Neighbourly/Canada Life UK

The Fitton Trust

The Gilbert and Eileen Edgar Foundation

The John Coates Charitable Trust

Basil Shippam and Alsford Trust

Charles S French Charitable Trust Ernest Kleinwort Charitable Trust Fowler Smith and Jones Trust

Office of the Police and Crime Commissioner for Surrey

Office of the Police and Crime Commissioner for Thames Valley Pamela Barlow Charitable Trust

The Lawson Trust

The Morris Beneficent Fund

The N Smith Charitable Settlement

The Paul Bassham Charitable Trust

Garfield Weston Foundation

The UK Home Office

Just Group Plc

Office of the Police and Crime Commissioner for Cambridgeshire & Peterborough

The Sylvia Aitken Charitable Trust

The Thomas Sivewright Catto Charitable Settlement

Postcode Places Trust

Kent Police and Crime Commissioner

Shanly Foundation

The Thomas Stanley Shipman Charitable Trust

L. and R. Gilley Charitable Trust

Marsh Charitable Trust

Mayor's Office for Policing and Crime (MOPAC)

Michael Cornish Charitable Trust

National Lottery Awards for All Scotland

Society of Later Life Advisers (SOLLA) Souter Charitable Trust

Sovereign Health Care Community Programme

Office of the Sussex Police and Crime Commissioner

The Tula Trust

The Walter Guinness Charitable Trust

Walter Scott Giving Group

Wokingham Borough Council

The Chalk Cliff Trust

National Lottery Community Fund: Improving Lives Scotland

The Ericson Trust

National Lottery Community Fund: People and Places Wales

The Eveson Trust

Page No. 39

Annual Report 2023 - 2024

RESEARCH AND POLICY

An overview of research and policy activities undertaken by the Hourglass Policy Unit team during 20232024.

The Policy Unit was established in mid-2023 to bring together the charity’s policy, lobbying, research and campaigning functions.

In late 2023 we held our fourth Safer Ageing Week campaign – the charity’s biggest yet. During the week we launched two Safer Ageing Indexes for Wales and Greater London. We released a briefing paper on Scotland highlighting some of the key challenges and concerns with regards to safer ageing in that nation.

Hourglass Conference

In March 2024 Hourglass held its first conference since the organisation re-branded in 2020. This conference was a huge success and we received overwhelmingly positive feedback.

At the conference we launched our Safer Ageing Index for England, showcased our work in Sussex where we have specialist IDVA/ISVA’s supporting older people and held a number of plenary and breakout sessions highlighting our Safer Ageing Agenda. We also soft launched the OATH campaign and our Manifesto asks ahead of the 2024 General Election.

Laura Farris, Parliamentary Under-Secretary of State for Safeguarding did a pre-recorded speech followed by a Q&A session with Home Office officials. We also had shadow Safeguarding Minister Alex-Davies Jones give a presentation and do a Q&A answering questions about what the opposition would do in government to support older victim-survivors of abuse and neglect.

Police and Crime Commissioner for Sussex, Katy Bourne (pictured below) did a keynote address to the conference about her PCC’s ongoing relationship with Hourglass. Sussex was the first PCC to engage specialist IDVAs supporting older victim-survivors. This was followed by a panel session of people representing relevant support services and charities, including one of our Sussex IDVA’s to discuss how they collaborate to signpost services and support all victim-survivors.

The conference was in person at the Amex Stadium in Brighton but was also streamed virtually. Recordings for most conference plenary and breakout sessions are available online.

Page No. 40

Annual Report 2023 - 2024

As part of our session on data, Lindsay Fisher for PSNI spoke about how their police force collect and use data on older victim-survivors. PSNI is the UK’s leading police force in terms of data.

In our breakout sessions, we held a session on partnerships that protect which included Age UK, the Mankind initiative and Women’s Aid, who all have worked with Hourglass and referred case work to us over the last year.

We held a session on Economic Abuse which included Rod Lowson from the Home Office Fraud taskforce, a speaker from the charity Surviving Economic Abuse, legal experts from Anthony Gold speaking about the risks of LPAs and a speaker from SOLLA.

Richard Robinson, Veronica Gray and Nick Kelly held a breakout session outlining our key Manifesto asks and outlining more broadly what we need from policy makers in the upcoming general election. The charity also launched the OATH campaign (Older Age Tomorrow’s Hope) with a plan for a more formal launch in the summer of 2024.

Our next conference will be held in Edinburgh in May 2025. We look forward to building on the success of the 2024 conference.

Page No. 41

Annual Report 2023 - 2024

Policy and lobbying:

In 2023/24 Hourglass has been successful in terms of lobbying activity. Hourglass have now met with Ministers from 3 of the 4 UK Nations and now regularly engage with ministry officials in Whitehall and Northern Ireland. While we still have a considerable way to go in terms of pursuing our Manifesto asks in each nation, we are increasingly being recognised by government as a key stakeholder.

The outlier is Scotland, where despite promises from Humza Yousaf to meet with Hourglass if he became First Minister, we have had no meeting with Ministers or ministry officials in some time. We continue to have a strong and positive relationship with the Deputy Leader of Scottish Labour Jackie Baillie and various other opposition MSPs.

Some of the Lobbying highlights of the last twelve months include:

Met twice with Edward Argar the Minister for Victims and Sentencing. Minister Edward Argar committed in a video recorded for Safer Ageing week to support specialist IDVA/ISVA’s for older people. We have received similar commitments during the Victims and Prisoners Bill committee stage.

Meet with Home Office Safeguarding Minister Laura Farris. During this meeting we outlined the cases we deal with and why abuse of older people in growing problem.

Since mid-2023 we now have quarterly meetings with officials in the Home Office, and by-monthly meetings with officials at MOJ.

We now are part of the Home Office Fraud taskforce and attend their monthly meetings to highlight the impact of economic abuse on older people.

We attend monthly sector meetings hosted by the Domestic Abuse Commissioner – along with various other abuse organisations and representatives of government agencies attend and share information.

Through the Office of the Older People’s Commissioner in Wales we now receive regular updates from Welsh Ministers and Ministry officials in that Nation.

Julie Morgan did a pre-recording for our Conference outlining the work being done with the Older People’s Commissioner in Wales on raising awareness of older people and abuse.

In July Hourglass will meet with Northern Ireland Justice Minister Naomi Long. Now that Stormont is up and running we hope to build much stronger relationships with the Northern Ireland Government.

We have also met with department officials from MoJ and DoH about upcoming legislation in Northern Ireland to ensure safeguarding against abuse of older people is built into these.

We have also met with MLAs across all the main parties. These meetings have been positive and opened doors for Hourglass in Northern Ireland.

Page No. 42

Annual Report 2023 - 2024

We now attend three All Party Groups: Ageing and Older People, Loneliness and Isolation, Domestic and Sexual Violence.

We have had two meetings with DFC on their Active Ageing Strategy that the department will be developing. They are happy for Hourglass to be involved with this development.

Connections have been made with all Police and Community Safety Partnerships across Northern Ireland and we attended several Pop-ups and conferences that have been arranged by PCSPs.

Connections have been made with all Age Friendly Networks across Northern Ireland and we have delivered several presentations and awareness sessions to various members and attended pop-ups.

We have delivered presentations and awareness sessions to several Housing Associations for staff to be aware of signs to look out for with their older tenants.

Whilst not meeting with any Scottish Minister, we have met Labour MSP Colin Smyth twice regarding his private members bill to introduce an Older People’s Commissioner for Scotland.

In early May we reached out to all local Councillors in Edinburgh and Glasgow, requesting meetings. We got a good response to this and meetings are ongoing. We will continue to reach out to other Councillors in Scotland.

We have met with MSP Karen Adam who has affirmed her support for Hourglass and has offered to put any questions from us that could be raised in Parliament.

Page No. 43

Annual Report 2023 - 2024

PCCs England & Wales

Hourglass currently has contracts with Police and Crime Commissioners to provide specialist IDVA and ISVA support for older victim-survivors in Thames Valley, Cambridgeshire, Sussex, Kent, London MOPAC and Surrey.

The charity also works directly with a number of borough and district councils to provide specialist support for older victim-survivors. Similar services in Wales, Scotland and Northern Ireland are funded by the respective National Lottery Community Funds and restricted donations from trusts and foundations.

All PCCs in England and Wales were contacted by the 23rd February requesting meetings before the May elections.

Very positive response from various PCC offices where staff members who were involved with any type of domestic violence or protection of older people agreed to have meetings with us. Specifically, these happened in Durham, Humberside, and West Midlands.

The meetings held so far have all been positive and all are willing to help raise awareness of our services in their county and connect us with other organisations. They have stated there is a gap with older people’s specialist support services i.e. IDVAs/ISVAs. More research needs to be done and some are willing to help with that research.

In addition to lobbying policy makers, Hourglass has also built more important alliances with other abuse organisations and academic research groups. These include:

The Vision Project, an academic research programme studying abuse across the life course. We now meet with Vision regularly and have spoken at each other’s conferences and events.

Since November, Hourglass have worked with Women’s Aid on delivery of the Flexible Fund and have built a referral pathway similar to what Hourglass has with Age UK.

We are currently in discussion with the Development Officer of Alliance Scotland to explore the advantages of membership. They boast a diverse membership of 3,600, comprising both Statutory bodies and Third Sector organisations.

Page No. 44

Annual Report 2023 - 2024

MARKETING OVERVIEW

Social Media

Over the past 12 months, our social media has shown continued growth. Impressions have seen a boost for both our posts and profiles with us reaching nearly 800,000 impressions. In addition, we’ve grown our reach, improved engagement and continue to gain followers at a steady rate. We have now amassed over 20,000 followers across all of our social media accounts with an increase of 1,111 over the past 12 months.

Industry standard engagement rates for non-profits average at around 1.87%, with our 5.74% rate exceeding industry standards by a wide margin. Despite falling from 7% last year, this can be attributed to our wider reach and high number of impressions, with overall engagements being up 41% since the previous year.

Our highest performing platform is LinkedIn which has shown significant growth in all areas, boasting 434 new followers and 72% increase in reach since last year. In addition, Instagram has shown significant growth in comparison to last year with a boost in engagement rates, impressions, reach and follower growth.

Social media total

Page No. 45

Annual Report 2023 - 2024

Facebook

Facebook performance is mixed, with a slight decrease in post impressions but increases in page impressions and reach. This can be attributed to a paid-for Christmas campaign conducted in December 2023 which may have accounted for an increase in traffic to our page as opposed to our posts directly.

Our Facebook pages have seen continued follower growth with 296 followers following us over the past year, resulting in a total follower count of 10,732 - the highest count on a single social platform accounting for 50% of our following.

Page No. 46

Annual Report 2023 - 2024

With Meta providing demographic details, we can see on Facebook that the highest percentage of followers are in the 65+ age bracket. This means that our target audience on Facebook are older people therefore being more likely to be victim-survivors and more likely to get in contact with our frontline services.

While content on Facebook has already been targeted, developing platform specific campaigns to appeal to that demographic could result in an improvement to results moving forward.

Page No. 47

Annual Report 2023 - 2024

X (Formally Twitter)

Historically, X has been the highest performing social platform for Hourglass in terms of post impressions and this year has been no different. We have gained 233,144 impressions in the past year, which did fall short of our previous year’s total. This however, can be attributed to a viral post in last year’s period which gained 98,201 impressions in a single day alongside changes to X’s algorithm.

Despite this we have increased engagement with an engagement rate of 6.20%, high above the industry standard rate of 1.27% for X. In particular, we have seen increases in mentions, replies and hashtag clicks. While our audience isn’t as expansive, high engagement rates indicates we are providing content that encourages audiences to interact.

Page No. 48

Annual Report 2023 - 2024

Instagram

While Instagram falls behind other social platforms in terms of overall following, every metric has seen an increase with reach being improved by 55% and impressions up by 26%. In addition, we’ve gained 146 followers showing much needed follower growth that looks to continue into the next period.

The improvements in these metrics, especially reach, can be attributed to a diversification of our content as we took further advantage of Instagram Reels.

Page No. 49

Annual Report 2023 - 2024

LinkedIn

By far the fastest growing platform is LinkedIn, boasting 434 new followers and increases in every metric. Reach has seen a 72% boost over the previous period and page clicks are up by 102%, alongside a huge boost in our overall impressions. This can be attributed both to our continued growth but also a paid ad-campaign in February 2024 that promoted tickets for our annual conference.

A dedicated effort has been made to boost our LinkedIn profile, enabling us to reach quality connections, link with partner agencies and focus our narrative to appeal to a different target audience than the other platforms.

With an engagement rate of 11.92%, high above industry standards of 2.06%, our LinkedIn page is performing well and distributing content that encourages active engagement from industry professionals.

Page No. 50

Annual Report 2023 - 2024

YouTube

In the past year, our YouTube videos reached 47,460 impressions and 4,997 views with the majority of these resulting from our webinars. Alongside our webinars, a video of Minister Edward Argar sent to us during Safer Ageing Week gained 264 views and 1,829 impressions.

Page No. 51

Annual Report 2023 - 2024

TikTok

In February 2024, we launched our official TikTok page. TikTok is the fastest growing social media platform and offers a chance for further diversification of our content and to reach a younger audience.

While this platform is relatively new to Hourglass we are growing slowly, however we are still in the very early-stages.

Newsletters

Over the past 12 months we have increased our newsletter output via Mailchimp to take further advantage of our engaged audience. 55 mailouts covering monthly newsletters, campaign newsletters and updates, event advertising, webinar notifications and more have been delivered to 2,575 subscribers.

We have an average open rate of 35.49%, ahead of the non-profit newsletter average of 28.59% and a click rate of 8.71% which is also above industry average of 3.79%. This shows that our newsletters are engaging our audience and encourages them to click to visit our website, order webinar tickets and visit our knowledge bank.

Page No. 52

Annual Report 2023 - 2024

Website

Changes to Google Analytics has resulted in us having to report our website activity differently, yet it has given us further insight into actions taken on our site. In particular, this new reporting system focuses on engagement categorised under the term ‘events’. Events cover everything from a page view, click, scroll, download, start of a session and more. The more events our website has, the more it’s engaging the user.

In the last 12 months our website has 609,646 events with total page views of 181,249. This shows engagement is high with clicks, downloads and session starts seeing marked improvements.

Page No. 53

Annual Report 2023 - 2024

Website

In total we have seen 129,735 users visit our website with 116,783 of these being new users. This means that 90% of users are visiting our website for the first time and not returning. While this seems poor, it indicates that our website is being used primarily by service users who visit the website, get the information/support they need and then exit. This can be supported further when we look at our highest performing pages.

Page No. 54

Annual Report 2023 - 2024

Website

Our highest performing page outside of the landing page (which is highly likely to be the first place visited) is our services page with 19,527 visits, 7,000 visits higher than the second most visited page. We can also see that 18,426 users visited our services page, again high above the rest of the pages. The second highest is our abuse type page, second to who we are. This indicates a user profile of service users who are hearing about us for the first time and want to know more/get support.

Interestingly we have seen a huge increase in visits to our psychological abuse page which ranks higher than both domestic and financial abuse.

Page No. 55

Annual Report 2023 - 2024

Website

When we look at our traffic acquisition, we can see our highest acquisition method is direct. This refers to when users type our URL into their browser, indicating that these are users who know our link and are actively looking for our website. Second is organic search, which sees the highest engagement rate at 61.66%. Further information about searches will be below. Referrals have also been high in terms of delivering traffic to our website.

Location wise, the majority of our users are from England which leads by wide margin. Out of the other nations, Scotland has the highest number of users and event counts followed by Wales. Northern Ireland has the smallest but we must account for population size when we refer to users visiting from these nations. Out of the UK, Ireland has the highest user visits.

Page No. 56

Annual Report 2023 - 2024

Website

Despite Wales and Northern Ireland representing a smaller percentage of users in comparison to England, both Belfast and Cardiff are in the top 5 cities. London leads by a significant margin with 38,669 users visiting our website from London.

Despite psychological abuse being the most visited page, our financial abuse booklet is the most downloaded with 763 downloads, followed by our 2020 manifesto. This suggests a high level of interest in our manifesto which we hope will follow through to our upcoming 2024 manifesto release.

Another highlight is our ‘A Day in The Life’ feature which continues to be amongst the highest downloaded indicating interest in understanding the inner workings of our frontline team and the important work they do.

Page No. 57

Annual Report 2023 - 2024

Google

On Google we received nearly 1 million impressions with 23,664 clicks. Our average position is low at 20.9 and a click through rate of 2.4%. While 23,664 people have clicked, we’ll look for ways to boost our search ranking and click through rate in the coming year.

From Google search queries used to reach our website, we can see the highest searches revolve around variations around our charity name. Searches around the term ‘signs of psychological abuse’ also ranked highly.

Page No. 58

Annual Report 2023 - 2024

Webinars

In the past year, we held eight webinars:

Across these eight webinars, we had 1571 people sign up with 998 of them attending with an average concurrent viewer count of 105. Our sign ups tripled last year’s total with an increase in attendance as well.

Our webinar recordings also performed well, with our videos resulting in a total watch-time of 256.5 hours and 3166 views. This indicates that the majority of our views result in people watching the entire webinar.

Page No. 59

Annual Report 2023 - 2024

Webinar Feedback

Across these eight sessions in our post-webinar questionnaires, we found that:

Webinar Comments

"I was totally absorbed for 90 minutes. Specialist panel were engaging and personable. If it was recorded I will listen again because there was so much information that was useful to me personally and professionally".

"The range and knowledge of the speakers was excellent and it was very smoothly organised. Thank you.”

"Found the webinar very informative and felt I gained a lot more knowledge about the excellent work that Hourglass does."

"Excellent webinar...I learnt a lot and it was very beneficial to my day to day work. thank you again."

"Very informative and well presented. I will certainly be encouraging colleagues to attend/view”

"The range and knowledge of the speakers was excellent and it was very smoothly organised. Thank you.”

"I was totally absorbed for 90 minutes. Specialist panel were engaging and personable. If it was recorded I will listen again because there was so much information that was useful to me personally and professionally".

"It was an excellent session full of considered and thoughtful remarks. Thought it was excellent and thank goodness it was recorded! Will be sharing link as widely as possible. Thanks Hourglass".

Page No. 60

Annual Report 2023 - 2024

Eventbrite

When it comes to our Eventbrite page, the platform we use for attendees to order tickets for our webinars as well as our conference, we reached 12,834-page visits with 1,424 orders sold. The majority of our traffic coming to Eventbrite comes from outside sources with Eventbrite functioning more for ticket fulfillment than an advertising platform.

Page No. 61

Annual Report 2023 - 2024

CAMPAIGNS

World Elder Abuse Awareness Day 2023

This year for WEAAD, we launched a campaign that called for the government to implement a dedicated strategy to tackle violence against older people. This called for public support alongside support from political figures, influencers, third-sector leaders and more to appeal for the government to consider implementing this strategy.

This was delivered through six key messages that were distributed throughout the day in our newsletter, across social media, blogs and mailouts to third-sector organisations calling for their support.

Social media performance data for 15th June 2024

On the 15th June, we received support from a number of political figures such as:

Page No. 62

HouTgLa55 Annual Report 2028- 2024 66 incredibly Importantthat wetnaTk Yvorld Elder Abu5p AwaieJlEY% DaygrY¢n prev#kn¢e4f dtsMuSti¢ ènd Yitslert¢È 49aIn$t0￿Qrp$0p1￿. hicttoften goés und•l8Btéd. unreportedand overfooked. shockln9stat￿tItsÈ from Hourgla8s In 2020 tD WE rnUSten¥ure those PPDple(&n arces the help gJpport tney need. NICO]£WO& Wortd EldèrAbuÉè Hourglass 66 MI1&￿￿801 oldor pgoplg ar8 attoct8d byabusg. In¢luding ghysi¢al sexual as$3Jll. year.yet Èèrvlc8$ Svpporting olduvi¢bmÉ lastln Poi W4Tld Eldei Abuse Awaieness Day l ameaiiino Dran OlderPerson'sCDmmis5ioner lorSGotland Northern Ireland. This will give dder people a stronger VDlC@ In th8se Tr8tions. JloryrtfjP4ts5P¢rttO Page No. 63

Annual Report 2023 - 2024

Safer Ageing Week 2023

This year, Safer Ageing Week (SAW) ran for ten days from the 1st - 10th December. This year’s theme was ALONE VOICE, centring around the double meaning of Hourglass being the only organisation that stands up for and supports older victim-survivors but also the alone voice of older victim-survivors.

The week featured a number of important releases for the charity such as:

Alongside heavy promotion of these releases, our social media leaned into video content during SAW 2023 with moving graphics, reels, talking heads and clips distributed across all of our platforms.

Page No. 64

Annual Report 2023 - 2024

Social media performance data for 1st-10th December 2023

Throughout SAW 2023, we received support from a number of political figures, influencers, third-sector leaders and more in the form of video clips and quotes. This includes:

Page No. 65

HouTgLa55 Annual Report 2028- 2024 CRIMES SUCH AS FRAUD HAVE SPIRALLED OUT OF CONTROL... r￿nc8 Trx>thB5L￿0ff Iha b811￿￿￿r beller$e￿an￿￿pD0￿l0¥￿￿￿s￿anI￿eb￿￿ocItry.' mi￿$ Bripjs MSP

ALONEVOICE

I'M DELIGHTED YOSUPPORTSAFER AGEING WEEK 11 LcfdTrJntof ￿TrY￿H￿1h Jutg5BP&

ALONEVOICE

Page No. 66

Annual Report 2023 - 2024

Christmas Campaign 2023

In December leading into the new year, we launched a Christmas campaign aimed at encouraging people to donate. This fundraising focused campaign was modelled after the John Lennon Christmas campaign to coincide with the release of the Beatles final song and tie into the Christmas theme of giving and change.

Alongside regular posts, we put together two advertisements that were promoted on Facebook and gained 57,178 impressions in total, reaching 47,727 people.

Page No. 67

Annual Report 2023 - 2024

Media Appearances

On the 23rd May 2023, Hourglass CEO Richard Robinson appeared on an episode of a Channel 5 documentary series titled ‘Criminals Caught on Camera’. In this episode, titled Cops n Robbers, a case was detailed involving a family member catching a carer stealing from their relative. Richard spoke on the documentary about the extent of abuse and the impact this has on older victim-survivors.

On the 21st March 2024, Hourglass was featured in an ITV1 Tonight documentary titled ‘Fraud: Ripping off the Elderly’. The ITV production team visited our office in Sudbury, Suffolk for a day of filming in which Community Response Officer Elizabeth Fox gave a talk to a group of older people on spotting the signs of economic abuse. Both Elizabeth and Richard gave interviews which were featured in the programme, alongside a showcase of our helpline staff.

Page No. 68

Annual Report 2023 - 2024

Articles in newspapers, online and periodicals:

Page No. 69

Annual Report 2023 - 2024

Give an Hour Scheme and Corporate Partnerships

The charity has continued to promote and deliver the Give an Hour Scheme, which is designed to ensure our callers receive the best advice and help we can offer through partnerships with legal and financial experts. We want to ensure that everyone who needs our help has a full understanding of all options available to them. Many cases are complex and challenging, especially for those outside the financial and legal professions trying to navigate it.

By joining the Give an Hour Scheme, organisations support the charity financially and by taking pro bono referrals for complex cases which benefit from independent advice, additional to what the charity can provide. We continued our relationship with the first founding partner in England, Anthony Gold Solicitors, and have continued to work with Talis IFA through the scheme. We have also secured our first Give an Hour Scheme member in Scotland and are delighted to have welcomed Mc Nabb’s Solicitors to the scheme.

Corporate partnerships

Hourglass continues to enjoy the support of a number of corporate partners including Just Group, Society of Later Life Advisors (SOLLA) and Aviva.

We were pleased to announce in November 2022 that Just Group nominated Hourglass as their charity partner for the next two years. Just Group plc is a specialist UK financial services group focusing on retirement products and services, headquartered in Reigate, Surrey. In September, Hourglass had the honour of attending the Just Group summer fundraising sponsored walks in London and Belfast. These events were not merely fundraisers; they also served as an important platform for dialogue, camaraderie, and awareness-building around our mission to combat the abuse and neglect of older people.

These events were an outstanding success. The sun shone and the smiles were aplenty, thanks to the tenacity and dedication of all involved. The London walk saw 110 committed participants choose between three distance options: a full marathon, a half-marathon, or a 10km route, while the Belfast event was attended by around 50 people who completed a 10k circuit of the city.

Page No. 70

Annual Report 2023 - 2024

In London, representing Hourglass, Sarah Billingham completed the marathon distance, while Penny Wilby, our Marketing and Events Manager, and Mary Harrington, one of Hourglass’ Trustees, opted for the 10km walk. AnneMarie Winton met us beforehand to give us support. Upon completion, Caroline Cox, Chair of Trustees, awarded medals to the finishers. This was followed by a celebratory meal, during which Caroline conveyed her heartfelt gratitude. She underscored the importance of not only the funds raised but also the broader societal impact made by raising awareness about the abuse of older people.

While in Belfast, Richard Robinson, CEO, led the way and was joined by several staff. We were especially pleased with the synergetic relationship we found with the team at Just Group. Their passion and vibrant team spirit align remarkably well with the charity’s values and objectives. We look forward to continued partnership with Just Group and their staff who have embraced the charity’s mission.

Society of Later Life Advisors

Hourglass has also been nominated as a charity partner by the Society of Later Life Advisors (SOLLA), who continue to give incredible support to the charity. SOLLA have participated in webinars, spoke at the Hourglass conference and in June, Jo and Vanessa from SOLLA undertook to cycle 100 miles around Kent in one day, to raise awareness and much needed funds for the charity.

Aviva

As calls to the Hourglass helpline relating to financial/economic abuse have seen an increase of 67% this year, we were delighted to announce a new collaboration with Aviva which aims to raise awareness of the financial abuse of older people and the devastating effect on families and the community. The charity worked with Aviva’s teams to support and identify customers that could be at risk of exploitation or abuse. The partnership will also help strengthen the expertise and community links Aviva has with their current and future customers.

Aviva’s support will see Hourglass offer additional training and support to their frontline teams as well as pop-up clinics and events across England, Scotland, Wales and Northern Ireland. The Aviva/Hourglass partnership will also produce financial abuse booklets with advice on how to keep family members safe.

Page No. 71

Annual Report 2023 - 2024

FINANCIAL REVIEW

a. Financial Position

Total income for the year amounted to £1,298,346 (2022/23: £684,063) an increase of 90% from the previous year. Total expenditure amounted to £1,285,858 (2022/23: £1,353,130) which is a decrease of £67,272 on the previous year. The charity achieved a net surplus of £30,317 (2022/23 deficit of £718,911), details of which are shown in the Statement of Financial Activities.

Caroline Cox, Chair, Hourglass.

b. Reserves Policy

The revised reserves policy was to hold unrestricted funds to meet all staffing obligations for three months. This was to ensure that the charity could overcome any unexpected loss of income and give time for recovery plans to be effective. Annual staff costs during the year were £936,864 and we therefore required a minimum of £234,216 to meet all staffing obligations over a three - month period. We therefore had this target to maintain against unrestricted funds. At the year end, total reserves amounted to £594,766 (2022/23): £567,318), £88,720 of which were restricted (2022/2023: £31,933). Free reserves (unrestricted funds excluding the net book value of unrestricted fixed assets) stood at £506,046 (2023/23: £535,385), which was sufficient to meet the charity’s revised reserve policy as stated above.

c. Statement of Directors/Trustees’ responsibilities

The Directors/Trustees are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Directors/Trustees to prepare financial statements for each financial year, which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources of the charitable company for that period. In preparing these financial statements, the Directors/Trustees are required to:

Page No. 72

Annual Report 2023 - 2024

The Directors/Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investments (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006 (as amended).

They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Directors/Trustees are responsible for the maintenance and integrity of the charitable company and financial information included on the charitable company’s website.

Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Disclosure of information to auditor

Each of the Director/trustees has confirmed that there is no information of which they are aware which is relevant to the audit, but of which the auditor is unaware. They have further confirmed that they have taken appropriate steps to identify such relevant information and to establish that the auditor is aware of such information.

Approved and signed on behalf of the Directors/Trustees by:

Caroline Cox,

Chair, Hourglass (Safer Ageing) Dated: 12 July 2024

Page No. 73

Annual Report 2023 - 2024

INDEPENDENT AUDITOR’S REPORT TO THE TRUSTEES AND MEMBERS OF HOURGLASS (SAFER AGEING)

AUDITOR’S UNQUALIFIED OPINION

Opinion

We have audited the financial statements of Hourglass (Safer Ageing) (the ‘charitable company’) for the year ended 31 March 2024 which comprise the statement of financial activities, balance sheet and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue

Page No. 74

Annual Report 2023 - 2024

as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the trustees’ annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) require us to report to you if, in our opinion:

Page No. 75

Annual Report 2023 - 2024

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

We have been appointed to act as auditors under section 44(1) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

In identifying and assessing risks of material misstatements in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included obtaining an understanding of the legal and regulatory frameworks applicable to the charitable company and the sector in which they operate. We determined that the most significant laws and regulations were Companies Act 2006, Charities Act 2011, Charities Accounts (Scotland) Regulations 2006 (as amended) and Charities and Trustee Investment (Scotland) Act 2005.

Page No. 76

Annual Report 2023 - 2024

We assessed and concluded that the charitable company’s key area was in relation to its income generation from grants and donations. In assessing the completeness and accuracy of this we designed audit tests to verify the income included and the cut off procedures followed by management. Our tests included enquiries of management.

Auditor’s responsibilities for the audit of the financial statements (continued)

We assessed the susceptibility of the charitable company’s financial statements to material misstatement, including how fraud might occur. Audit procedures by the engagement team included identifying and assessing the design effectiveness of controls management has in please to prevent and detect fraud; understanding how those charged with governance considered and addressed the potential for override of controls or other inappropriate influence over the financial reporting process; challenging assumptions and judgements made by management in its significant accounting estimates; identifying and testing unusual value entries, in particular any entries posted with unusual account combinations; and assessing the extent of compliance with the relevant laws and regulations. The size of the charitable company and volume of transactions indicated a low level of material risk overall.

As part of an audit in accordance with ISAs (UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also:

We communicate with those charged with governance regarding, among other matters, the planned scope and timing

Page No. 77

Annual Report 2023 - 2024

of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and to the regulation 10 of the Charities Accounts (Scotland) Regulations 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

…………………………………………………..

Vincent Chandler FCA FCCA (Senior Statutory Auditor)

For and on behalf of Moore Green Chartered accountants and statutory auditor 22 Friars Street Sudbury Suffolk CO10 2AA

Date: 11.09.2024

Page No. 78

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Agelngl Statement of flnanclal acrivltles (Incorporaring an Sncome and expendfture account) For the ear ended 31 March 2024 2024 Total Unresrrlcted 2023 Unrestrlcred Restrlcred Resrrlcred Total Note Restated Income from.. Donations and legacie5 316,300 5.581 964,593 1.250 1.280,893 6.831 172.626 4,821 494.116 666.742 4,821 Investments- dividend and 10,622 10,622 12,500 12,5(K> Total Income 332,503 965,843 1,298,34 189,947 494,116 684,063 Expenditure on.. Raising funds 84.238 84.238 108,241 108,241 8.971 163,813 107,342 12,438 384,259 393,230 163.813 107,342 537,235 346,875 98,918 66.870 93.761 95.000 441.875 98,918 66.870 637.226 Social pollcy development Media promotion and Programmes dnd projects 524,797 543.465 Total expendlture 376,802 909,056 1,285,858 714,665 638.465 1,353,)30 Net incomel(expenditurel before net gains I11055es1 on Investmenis 144,2991 56.787 12.488 1524,7181 1144.3491 1669,0671 Net gains I Ilossesl on Investments Net Income I lexpenditurel for the year 17,829 17,829 149,8441 149,8441 126,4701 56.787 30.317 1574,5621 1144,3491 Tran5fer5 bet¥veen funds Net movemenr in fund5 126,4701 56.787 30.317 (574,6771 1144.2341 ReconcllSation of funds.. Total fund5 brought forward 535,385 31.933 567,318 1.110,062 176,167 1,286,229 Toial fund5 carried forward 508,915 88,720 597,635 535,385 31.933 567,318 l of the aboye results are derrrfed from tontinuin9 acti￿tIes. There were no othèr recognised gains Or losses otherthan those ststed above. Movernents In funds are disc105ed in Note 16 to the financial 5taternents. Page No. 79

HouTgLa55 Annual Report 2028- 2024 Hourgla$5 Isafer Ageingl Balance sheet Company no. 07290092 As at 3 1 March 2024 2024 2023 Note Restated Fixed assets.. Tangible asset5 Investments 360.773 415,242 360,773 415,242 Currerbt a5sets'. Debtors Investments Cash at bank and in hand 212.817 5.746 86.420 65,473 25,999 154,202 304,983 245,674 Creditors.. amounts falling due within one year 68.121 93,598 Ner current assets I Iliabilitiesl 236,862 152.076 Total net assets I11Sabi1Stlesl 597,635 567,318 The funds of the charity.. Restricted income funds UnrestrScted Income funds.. General funds 88,720 31,933 508,915 535,385 Total unre51ricted funds 508.915 535,385 Total charlty funds 597,635 567.318 Approved by the trustee5 on 12 July 2024 and signed tsn their behalf by Trustee Page No. 80

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Agelng} Statemeni of £a5h flows For the ear ended 31 March 2024 Note 2024 2023 Restated Net income I lexpenditurel for the reporting period Depretiation chargÈs ICainslllosse5 on invostmenis Dividend5, interest and rent frorn inve5tment5 Ilncrea5elldecrea5e in cash held In Investments Ilncreaselldecrea5e in debtor5 Increa5elldecrea5el in creditors 30.317 (718,9111 469 49.844 117.8291 110.6221 20.253 1147.3441 125,477) 17,976 48,930 29,246 Net cash fromllu5ed inl operating activities 11 $0.7021 1584.9461 Cash flows from Inve511ng acri￿rIes.. Dividends. interest and rents from investments Proceeds from sale of investments Nei purchase of investments 10,622 116,000 143.702) 12.500 138.729 164,6941 Net cash provlded by I (used Sn) Investlng actlWtles 82,920 86.535 Change in cash and cash equivalenrs in the year 167.7821 1498.4111 Cash and cash equivalenrs at the begSnning of the year 154,202 652,613 Cash and cash equlvalet)ts at the end of the year 86,420 154,202 Analysis of cash and cash equSvalent5 At 31 March 2024 At 31 March 2023 Cash In hand and at bank 86,420 154.202 Total cash and cash equlvalent5 86,420 1 54.202 Page No. 81

HouTgLa55 Annual Report 2028- 2024 Hourgla55 (Safer A9elngl Notes to the flnanclal statements For the ar ended 31 Marih 2024 l Accounting policie5 a) Company Informarion Hourgla55 ISaFer Ageingl 15 a tharirable company limited by 9uafantee registered in England ¥vith registration number 0720092. Its registered office address is Office 8 Unit 5 Stour Valley Business Centre. undon Lane, Sudbury, Suffolk. England. bl Basis of preparation The financlal staiements have been prepared In accordangramme5 spannlng t¥Yo or more accounting perlods Is allocated over the perlod to whlch It relate5 in order to more aicurately recogni5e the performance iondition5 associated with thi5 income. Income received in advance of delivery of a specified 5er¥ice is deferred unril rhe crireria for Income rÈcogniiion 15 met. For legacles, entlt1ement Is taken a5 the earller of rhe date on whlch elther. the charlty Is aware that probate has been granted, the estate ha5 been finali5ed and notification has been made by the executorl51 to the charity that a distribution will be made. or when a d15tribution Is received from rhe estate. Receipr of a legacy, in whole or in part, 15 only considered probable when the amount can be measured reliably and the charlty ha5 been noiined of the executor's Inteniion to make a dlsirlbution. Where legacles ha¥e been notified to the charity, or the charity 15 aviare of the granting of probate, and the criteria for Income recognltion have not been met. then the legacy Is treated as a £ontSngent asset and disdosed If materSal. ft Interest receivable Inrerest on funds held on deposit Is Included when recelvabk. gl Fund accountSng Re5tricred funds are to be used for sp2cific purp05e5 as laid down by the donor. Expenditure relating to those speciflc purposes Is charged to the fund. Unrestricted fund5 are donations and other inroming resource5 received or generated for the charitable purposes. Designated fvnds are unre5tricred fund5 earmarked by the trv5tees for parricular purrx)5es. Page No. 82

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer A9elngl Notes to the flnanclal statements For the ar ended 31 Marth 2024 l Accountlng poll£Se5 Icontlnuedl h) Expenditure and irrecoverable VAT Expendlture Is recognlsed once there Is a legal or con5tructlve obllgatlon to make a payment to a thlrd party. it 15 probable that Settlement will be required and the amount of the obligation can be measured reliably. Expenditure Is classified under the following activity headings.. Costs of ra151ng funds relate to the cost5 incurred by the charitable company In inducing third partie5 to make voluntary contributions to it, a5 well as rhe cost OF any activiries with a fundraising purpose. Expenditure on charirable activitie5 include5 the costs of programmes and and delivering related servlces underraken 10 further the purposes of the charliy and rhelr assoclated supporr costs. Other expenditure repre5ent5 those item5 not falling into any other heading. Irrecoverable VAT Is charged as a cost agalnst the activity for whl<h the expendlture was Incurred. 11 Allocatlon of support costs Resources expended are allocated to the particular a£tivlty where the cost relates direcdy to that activlty. However, the cost of overall direition and administration of each a(tivity (support lost51, comprising the salary and overhead cosrs of the central function. is apporTioned en ihe following basis which are an estimate, based on staff time, of the amount attributable ro each activity. Where Informatlon about the aim5, objectives and prolea5 of the charlty Is provided to potenUal donors. athvity costs are apportioned betsveen fundraislng and charitable actfvities on the basis of area of brochures and marketing materials occupied by each activiry. C05t of ralslng fund5 22% 15% Social policy development Media promotion and website Programmes and projects Where information about ihe aim5, objectives and projea5 of the charity is provided to potential beneficlaries, the costs a4soclated with thls publicity are allocated to charltable expendlture. Cowrnance c05t5, whiih are ion5idered a category of 5UPPOrt Costs. are the cost5 a550ciated Mth the governance arrangement5 of the charity. These c05t5 are a550ciated with constitutional and statutory requirements and include any cost5 associated with the strategic managernent of the charity's activities. il Operatin9 leases Rental charges are charged on a str￿ght line basis over the term oFthe lease. kl Tanglble flxed assets em5 of equiprnent are iapitali5ed ¥vhere the purchase price exceed5 £500. Depreciation costs are all(Kaied to activiles on the basls of the use of the related assets these activbtles. Assets are revlewed for irnpairment if circurnstances indicate their carrying value may exieed their net reali5able value and Ydlue in use. Depreciation is provided at rates calculated to write down the cost of each asset to it5 estimated residual value over its expected useful Ilfe. The depreclatlon rates In use are a5 follows.. Equipment 3 years Page No. 83

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer A9elngl Notes to the flnanclal statements For the ar ended 31 Marth 2024 l Accountlng pollcSe5 Icontlnuedl 11 Usted Investments Inve5tment5 are a forrn of basil financial instrurnent and arE initially recognised at their tran5attion value and subsequently rne￿ured ai their fair value as ar the balance sheet date using Ihe c105ing quoted market price. Any chan9e in fair value will be recogni5ed in the statemeni of Financial actDlitie5. Investment gains and losses, whether realised or unrealised, are comblned and 5h(Avn in the headlng'Net gain5111055esl on inve5rments" in the Statement of financial activities. The charity doe5 not acquire put oprions, derivdrives or other comp￿￿ financial insirumeni5. ml Financial In5trumenrs The charity only has financial a55et5 and financial liabilitie5 of a kind thai qualify a5 basil financial Snstrumenis. Baslc fInanCi￿ instruments are Inltlally recognSsed ai transactlon value and subsequently measured at their Settlement value. Trade and other debtor5 are re(ognised at the settlement amount due after any trade discount offered. Prcpayments are valued at the amount prtpaid net of any trade di510Ullts dut. Creditors and provision5 are recogni5ed where the charity ha5 a present obligation resulting From a past evenr that will probably resulr in Ihe transfer of funds ro a third parry and the amount due to settle the obli9ation can be measured or e5tirnaied reliably. Creditor5 and provisions are normally recoyni5ed at their Settlement amount after allowing for any trade dlscounts due. n) Cash at bank and in hand Cash at bank and cash In hand Includes cash and short term hlghly Ilquld investments wlth a short maturity of three month5 or less from the date of acquisition or opening of the dewsit or similar account. Cash balances exclude any funds held on behalf uf 5Ervice users. ol Pensions The charity contributes towards the employees. personal pension scheme5. The cost of the cr>ntrlbutlon 15 charged to the Statement of financial acrivitie5 on an accrua15 basis. pl Sl9nifi£ant ac£ounting poli£les In the application of the company's accounting policies. the charity is reouired to make judgements. estirnate5 and a5SUmPtions about the carrwng amount of a5set5 and liabilities that are not readity apparent from other sources. The estimates and assoclated assumptions are based on hlstorlcal experlence and orher facrors that are ionsidered to be relevant. A(tual results may differ from these e5timate5. The e511mares and underlying a5sumprions are reviewed on an on-going basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised. if the revision affects only that perlod, or In the perlod of the rev151on and future period5 If the revlslon affect5 both current and future perlods. There are no e5timate5 and assumptions that are cen5idered to have 3 5ignifi£ant risk of causing a material adjustmeni to the financial siatements in a future peried. Page No. 84

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer A9elngl Notes to the flnanclal statements For the ar ended 31 Marih 2024 2 Income from donations and legacies 2024 total Total 2023 Unrestriued Restricred Total Restated Leqacie5 Indivldual and corporate donafjons and gSft ald Trusts and FoundatlOllS GovernmEnt Fund5 Local Authority Funds Community Fund 145 106.026 210.129 145 131,026 246,629 361,109 406.442 135.542 100,223 68.847 25,000 36,500 361.109 406.442 139,542 50.000 289.758 71,783 316.300 964,593 1,280.893 666.742 Of the toral income From donations and legacies £964,593 12023.. restared £494.1161 was restricred and £316.300 12023-.£172.6261 vlas unrestricttd. 3 Income from charitable acriwrie5 2024 Total 2023 Total Unrestricted RÈstricred TTaining 5,581 1,250 6,831 4.821 Toral Income From charitable aniwries 5.581 1,250 6,831 4,821 Page No. 85

HouTgLa55 Annual Report 2028- 2024 Hourqlas5 (Safer Aqeinql Nores to the financial 5taternents 24 4 Anaty515 of expenditure Suppori and Govemance Cost of ralslng fund5 Soclal pollcy development promotlon and v4ebslte Pro9rammes and projeits 2024 Total Staff cosis INote 81 Siaff Rècruitmènt and trainlng Staff iravel and volunteer expenses PR. media and promorion CRM. web51te, IT and Internei posiage and Stationery Phone5 and sundry Trustee meering5 and expenses Audit fee Con5ulianiy Rent and insurance 69.733 5.313 203 206.370 417 2.259 87 17,462 747 140.485 81.596 433,591 13,914 11,076 942 26,163 3.188 21,965 5,089 936,864 19.838 15.687 22.899 55.052 4.810 189,192 1,720 1.284 6.134 4.974 491 3,650 816 15.736 2.559 207 1,820 49 3.822 72 59 6,920 1,720 241 734 495 566 1,283 2,540 9,197 9,371 917 14,437 18,249 4,567 81.881 386.253 159.064 104.583 522,576 1,285,858 Supporr and Governance cosi allocatlon 2.357 6.977 4.749 2.759 14.659 Total e*pendlture 2024 84.238 393,230 163,813 107,342 537.235 1.285,858 Of the total expenditure. £376.802 wa5 unrestricted 12023. £714.6651 and 1909.056 wa5 re5tritsed 12023. £638.4651. Page No. 86

HouTgLa55 Annual Report 2028- 2024 Hourglas5 (Safer Ageing) Notes to tht financial 5taternents For the ar ended 31 March 2024 4 Analy515 of expenditure Icontinuedl Charitable activitie5 Support and Covemance Cost of ra15ing fund5 Social wlicy promoiion Helpline development and bYeb51te Programmes and projects 2023 Total Staff cost5 (Note 81 Staff Recruitment and training Staff travel and volunteer expenses PR. media and promotion CRM. ¥¥ebsite. IT and Internet Postage and stationery Phones and sundry Trustee meetlny5 and Expen5e5 Audit fee ReyulaiDry C05ts CDn5ulianiy Rent and insurance OepreciatiDn 79,108 228 679 50 1,372 187 250 212,708 1.956 1,643 300 10,939 670 135.963 41,099 298 47,212 423,653 13,356 7,741 3.578 25,335 1.263 20,175 164,3(K) 3,531 6,027 7.526 968,080 19,369 17,468 54,490 58,844 4.133 169.566 2.183 8.712 165 536 1,578 42.500 178 1.832 1,729 2.183 7.182 420 1.297 23.697 15.868 469 31.449 469 82.024 371,379 85,297 51,223 496,818 266,389 1,353.130 Support and Covernance c05t 26.217 70,496 15,647 140,408 1266,3891 Total expenditure 2023 108,241 441,875 98,918 66,870 637,226 1,35a,130 Page No. 87

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 Marth 2024 Ner incomlng resources for the year This is stated after charglng I creditlng-. 2024 2023 Depreclation Loss or profit on disposal of fixed assets Interest payable Operating lease rentals-. Property Auditor5. remuneration lindudin9 VAD-. Audlt 469 14.501 10,875 7,110 8.712 Taxatlon The charitable company is exempt from cerporation tax as all its income is charltable and Is applied for charitable purw5e5. Anatysls of siaff tosts and the cosi of kty management personnel Staff costs were a5 follow5.. 2024 2023 Salarie5 and wage5 Soiial security co5t5 Employer's contrlbutlon ro denned conrrlbuiion penslon scheme5 Settlefflent 843,324 72,056 21,484 856,489 75,788 2Q.803 I S,000 936,664 968.080 The following number of employee5 received employee benefits lex<luding employer pension costs) during Ihe year in bandings of c05t5 greater than E6D.000. 2024 No. 2023 No. £60,000 - £69,999 £70.000- £79.999 £90,000- £99.999 The rotal employee benefits including pension contribution5 of the key management personnel, made up of the Chief ExElUtive OfficÈr. Dtputy Chief Exe£ulivÈ Officer and DIr￿tOr of Operations were £210.952 (2023.. £180,584). Staff numbers The a¥Èra9e weEkly number of employees Ifull-tlme equlvalentl durlng the perlod was as follows.. 2024 No. 2023 No. No. of employees 33 34 Page No. 88

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 March 2024 Related party tran5action5 Iniuded in the staff costs above is total remuneration from ernployment including pension contributions of £44,236 paid to TIM Lucas who was a trustee of ihe charlty from 17 February 2022 ro S June 2023. TIM Lucas is employed by the Charity to a551St in the Setting up of Proce5se5 and Procedures In Finance and Fundraising. on a consulting basis. The remuneration was received in respett of this role and was not in connection wilh their role a5 a trustee. No other trustees were pald or received any other benefits from employment wlth the charlty in the year 12023. £nill. No trustee received payment for profe55ional or other 5eMces supplied to the charity12023.. £nill. There are no other related parry transactions to disclose for 2023 12023-. nenel. Trustees. expenses include relmbursement of travel and subslstence costs toialllng £1,720 12023.. £1,257) relating to attendance at meetings of the trustees. or other e¥ents relatlng to the charty. There are no dondtions from related parties which are outside the normal course of business. 10 Tangible fixed a55er5 Computer & Ofrice equipment Total C05t At the start of the year 74.891 74.891 At the end of the year 74.891 74.891 Depreclaiion At the start of the year Charge for the year 74,891 74.891 At the end of the year Net book value At the end of the year 74,891 74.891 At the start of the year All of the above assets are use¢J for charitable ourooses. I l Usted Investmet)ts 2024 2023 Fair value ar the start of the year Addition5 at cost Dispa5al proceeds Nei galn l (lossl on change In falr value 415.242 43,702 1116.0001 17,829 539.121 64,694 (138,7291 (49,8441 Fair value ar the end of the year 360,773 41 S,242 Historic cosr at the end of the year 348,895 445.635 Inve5tment5 comprise". 2024 2023 Bonds and Shares listed on the London Srock Exchange Cash 360,773 5,746 415.242 2S,999 366,519 441,241 Page No. 89

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 March 2024 12 Debrors 2024 2023 Trade debtors Other debrors Prepayrnents AccruEd income 78,750 1.680 5,481 126,906 1.708 2.397 4,S44 56.824 212,817 65,473 13 Credltors.. amounts falllng due wlthln one year 2024 2023 Trade credirors Taxation and socSal securSry Other creditors Accruals Deferred Income (note 141 12,349 17,687 4,695 8,402 24.988 13,915 877 7,300 71.506 68.121 93.598 14 Deferred Income Deferred Income cornpr15es Income recelved durlng the year for future years. 2024 2023 Restated Ealance at Ihe beginning of rhe year Arnount released to income in the year Amount deferred in the year 71.506 171.5061 24,988 71.506 Balance at the end of the year 24,988 71,S06 15 Financial Instruments 2024 2023 CaryiThg amoynt OF financial a55ers DÈbt instruments measured at amertistd cost 80,430 4.105 Carrying amount of financial liabilities Measured at amortised cosi 25,446 22,092 16 Anatysls of ntt assets between funds General unrestricted Designated Total funds 2024 Restricted Invesiments Net current asset5 360,773 148,142 360.773 236.862 88,720 14et a5set5 at the end of the year 508.915 88,720 597.635 Page No. 90

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 Marih 2024 16 Anaty515 Df net a5set5 betsveen fund5 (continued) Ceneral unre51rlcied Desl9nated Tor￿ fund5 2023 Resirlcted Restated Restated 415.242 152.076 Investments Net current asset5 415,242 120,143 31,933 Net assets at the start ef the year 535,385 31.933 567.318 17 Movements in funds Incomlng At l April resources & Ouigolng re50urce5 & losses At 31 March 2024 2023 galns Transfers Restated Restrftted fvnds.. Francls Wlnham Foundatlon Walter Scott Cornmunity Fund ￿aleS}. People and P Communilv Fund IEnolandl Home Office VAWG (By and For) Baillie Cifford & Co (Scotland Hub) FIFe Voluntary Actlon Wokinqham Eorouqh Council The Lawson Trust Charles French Charirable Trust Sovereion Healthcare Charitable Trust Sussex Safespace Fundinq Community Fund IBLFI 2022-23 Sussex safe *ace Fundlnq Kent PCC IIDVA) Thames VallÈv PCC IIDVAI London MOPAC IDAI london MOPAC IIDVAI Carnbridqc5hirE PCC IIDVA) Eaberqh & Mid Suffolk Council Surrey PCC IDA) 10.000 10,000 45.776 40.058 361,109 25.000 11 0.0001 11 0,0001 (10,6571 35.119 39.938 70 1361,0391 (25,0001 (8,6331 8.633 31,228 5.000 2,000 3.000 89,238 49.708 28,072 57,144 46.684 65,200 37.348 19.950 15,278 16.300 7,750 (5,0001 12,0001 17201 (89,2381 (68,1201 128,0721 2,280 23.729 5.317 146,6841 165,2001 137,3481 (19,9501 14291 4.746 (16,3001 (6,5001 1,250 Total restrlcted funds 31.933 965.843 (909.0561 88.720 Vnre5tricted fund5'. General funds 535.385 332,503 (358.9731 508.915 Total unrestrlcted funds 535,385 332,503 (358,9731 508,915 Total funds S67,318 1,298,346 11,268,029) 597,635 Page No. 91

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 Marih 2024 17 Movements in fund5 Icontinuedl Incomlng At l April resources & Outgolng re50urie5 & losses At 31 Marth 2022 gains Transfers 2023 Restated Restated Re5rricted fund5.' Award5 For All (Enqlandl Awards For All INI) Awards For All (Scotlandl Award5 For All (Wale51 Baillie Gifford & Co Baillie Gifford & Co ISco¢land Hub) Fife VoluntaTV Action Hallmark Care Hemes Foundation Home Office (core costs) Kent PCC IIDVA) Sussex 15afe Place) Walter Scott (Community fund Flfe, 9.899 9.899 ,8991 19,8991 (7,3201 (9,8991 (35,0001 125,0001 114,7421 7,320 9.899 35,000 25.000 9.90Q 17,500 13,475 8.633 50,000 34.074 150,0001 (34,0741 34,448 18.555 Wokinqham 8orouqh Council Franci5 Winham Fuundation Community Fund 18LFI 2022-23 Thame5 Valley PCC IIDVAI London MOPAC IIDVA) L¢>ndon MOPAC {DAI Carnbridqe5hire PCC IDA) Surrev PCC IDAI Baberqh & Mid Suffolk Council 30.075 130.0751 11 0,0001 140,7341 (24,5881 (21,7861 (65,3071 (10,5001 116,3001 14291 io,000 64,463 24.588 21,7B6 65,200 10,500 16.300 23.729 107 14291 10.992 24.100 Total restricted funds 176.167 494,116 (638.4651 31.933 Unrestricted funds.. General fund5 1,110.062 189,947 (764,5091 535.385 Total unrestrlcted funds 1,110.062 189,947 (764,5091 535,385 Total funds 1,286.229 684,063 11,402,974) 567.318 Transfers represent over allocated costs to restricted grants transferred te general funds Purp05e5 and prograrnmE5 supported by restricted funds and grants are di5c105ed above and ian bE found in more derail in the trustees rewrt. Page No. 92

HouTgLa55 Annual Report 2028- 2024 Hourglass (Safer Ageln91 Notes to the flnancSal statements FOT the ar ended 31 March 2024 18 Operatin9 lease commitments The charity's total future minimum lease payments under non-cancellable operating leases is as follows for each of the following periods Property an¢J Equipment 2024 2023 Les5 than one year 0￿ to five years 102,967 79,446 76,361 96,148 182,413 172,509 1 g Legal 5taru5 of the charlry The charlty Is a company Ilmited by guarantee and has no share capltal. The liablllty of each member In the event of winding up Is limited to £1. 20 Prlor Year adjustment A corporate donation frorn Baillie Gifford & Co of £25,000 and grant from 8abergh & Mid Suffolk Council of £15,278 received In 2022-23 ¥vere recognlsed as restrlcted Incorne In 2022-23 in error as they related to 2023-24. To rectify thi5 error, a prior year adjustrnent ha5 been made to defer the said income to 2023- 24. This has resulted In the resratement of the opening balances as at l April 2023 as below. Restrlcted fund Deferred Income Ilance as at 31 March 202311 April 2023 72.211 31,228 Corporate donation frorn Baillie Gifford & Co Grant from Babergh & Mid Suffolk Council (25,0001 25,000 15,278 Restated balance as at 31 PAarch 202311 April 2023 31.933 71,506 Thls has resulted In the restaiement of Income from Donations and Legacles as ai 31 March 2023 In note 2 as below. Income from donation5 Balance as at 31 March 2023 534.394 Corporate donation from Balllie Gifford & Co Grant from Babergh & Mid Suffolk Council 125,0001 Restated balance as at 31 March 2023 494.116 Page No. 93

Hourglass Safer ageing.stopping abuse You can contact us in many ways: 24/7 Helpline: 0808 808 8141 r helVine is enlirely ¢oDfidgnlial and Ir9e lo call Irom a landline or tnotyle, th9 numberwill not gtpgar on your phone tsll. Text message: 07860 052906 rgxls from Out￿de the UK will be charged at Ihoir Standard Inlernalion rate whKh wi11 differ depending on bcation and semte ¢haTge5 01 your pMn8 provldèr. Tht number will app88r on your blll and In your rewrds bLrt will not be Id9nlrfied 89 Hwrgl8s6. Instant messaging.. www.wear8hourglass.org Chalbol.. www.w8ar8hourglass.org Knowledge Bank.. knowledgebank.wearetr)urglass.org Email.. helpline@wearehourglass.org Hourglass England Hourglass Cymru Office 8, Unit 5, Stour Va118y Buslness C8nir8. B[ur￿￿ Lane. Sudbury. Suffolk, C010 7G8. Clo- offi￿ 8, Unrt 5, Stour V￿leY Business Centre. Brundon Lane. Sudbury. Suffdk, C010 7GB. T: +4410120 8835 9280 8nquiri88@wearehourglass.ug w%Yw.weare￿Urg1a5s.0rg T: +4410120 8835 9280 cymru@w8ar8hourglass.org www.wearehourgla5s.cymru {rJ!Hputylass _ai8_houTg lij,v￿aTohOu[5IaSs @wwèhourglass facebWKwmlweare￿urg￿9SS @Hourglasscymru la¢8bLY)k.corTvhourglasscyrnru Hourglas5 Scotland Hourgla55 Northern Ireland PO Box 29244, Dunlermline, KY12 2EG. PO Box 216. Newry, BT35 5DH. T: A410120 8835 9280 scotland@wearehourglass.org W: www.weefKJurglass.sc T= +4410120 8835 9280 nireland@wearehourglass.org W.. www.wearehourglass.u¥ni @Hourgpassscoi facabwk.comHourglassgKod8nd @HourglassNI faceb￿k.¢￿)MMoUrglasSNl Ourgl<tsststhÈuthklTh9hoMÈof Ph)utyid4S15ttfrAyÈUiylttthtiYityvÈylstred￿Ew￿ndrt￿dwdés1ré4.tt0 M4Q5431.ttThdtslsts iThStotittThdlTÈ4. rtts.'SC0462P8). HÈur9lttsslSnfÈrAgÈihg1ts Te915feredo% Owrnpany￿Erygl￿n￿Q￿dw￿￿5￿￿deT￿￿￿beTo??9OO92.