**Christian Counselling Centre** 242 Margate Road, Ramsgate, Kent CT12 6AH Charity No: 1139135 Tel: 07768 848045/07462 775535 e-mail: rita@bystillwaters.co.uk ## **TRUSTEES ANNUAL REPORT FOR THE YEAR 2021 - 2022** **Trustee Names:** Alan Hudson - Chair Sue Woan Maureen Francis At the Annual AGM of the Trustees held on 8[th] October 2021, we reviewed the past year and this identified that a robust framework is in place to enable us to evaluate and monitor procedures and current legislation to promote good practice. All Policies and Procedures were reviewed at the Management Team Meeting on 31[st] March 2022 and will be electronically distributed and reviewed annually at the end of each financial year. We continue to operate in line with the 2018 GDPR legislation on Data Protection Laws. All policies and procedures are regularly monitored to ensure good practice and new ones developed as situations change. We received and discussed the accounts for the Year Ending 5[th] April 2022, the Trustees identified a Year End Bank Balance of £37,397.48. It was identified that technically we were still currently running at a loss each month and that this was eroding our credit balance. This was due to the current climate in which Still Waters were being referred clients from local NHS providers who were unable to see clients due to very long waiting lists and passing clients needing long term counselling to us. The majority of these clients were only able to make a small donation and, in some cases, were unable to pay at all. We also continue with the counselling provision at the Safe House, which is provided for free. There is also a significant cost in providing supervision which is deemed to be a priority in safeguarding all counsellors. However, in 2021-22 we have received grants or donations from John Swire Trust, Holy Trinity Church, Margate, Harvest Church Broadstairs, the 12 Electric Company Charity and other donations from local stores. Significant donations were also made in memory of a close relative. The Team has also engaged in fund raising events, e.g. garden party, garage fayres, a community fayre. Funds have also been boosted through training for our counsellors in couple counselling which was also open to outside candidates. This helps boost the financial situation and to develop team building after the period of isolation during Covid. There is further fund raising planned and training in creative arts in the next financial year. Overall, we are in a good financial position. The Trustees expressed confidence in the financial management of the Centre, which has a robust account and recording system and at each Management and Team meeting there are very clear statements of accounts provided giving a true balance of account at the end of each month and a record of year to date. Our treasurer is one of our Trustees (Rev Dr Sue Woan). Mr Roy Corker, (Qualified Accountant) has audited the accounts and signed them as a true record. At the start of the past year, with Covid restrictions still in place, we continued with unprecedented challenges for Still Waters to continue to support their current and new clients. At the outset of Covid the Management Team immediately put in place an Action Plan following a robust Risk Assessment to enable us to continue our counselling work within a safe working environment to meet the needs of our clients. Policies having been reviewed and amended to cover counselling online and by telephone. Training was given from outside agencies and internally to help counsellors transition to online and telephone 1 counselling from home. With the reduction in Covid restrictions counsellors moved quickly to resume faceto-face sessions to meet the needs of some clients. Some clients decided to remain with online counselling initially and counsellors worked with the clients at their pace to establish a safe environment in which to continue their work and to move forward to face-to-face counselling when appropriate. The setting at New Life Family Church was not able to continue with the existing provision we had, due to their Covid regulations and we were unable to re-establish our counselling provision there. Other venues were explored and an excellent provision was provided by Queen’s Road Baptist Church, Broadstairs. This is currently hired on a three-month provision. It is currently being reviewed to establish a permanent provision which offers several rooms available for counselling, with an excellent administrative team on site. We have also opened a new provision at the Baptist Church in Birchington. Still Waters also continues to provide voluntary counselling at a Safe House. There are now 3 counsellors providing counselling at the centre on a weekly basis. We continue to be grateful to Friends of Still Waters for their ongoing prayers and financial support. We have had regular giving from Friends of Still Waters amounting to £750 per month. This resource is constantly promoted within the local community and it currently stands at 52 members and this provides a regular income that (in a full year) will total nearly £9000. Many of our Friends are tax-payers and we have recently received £2050 in Gift Aid from HMRC. Still Waters remains a Centre providing counselling and is led by a Management Team consisting of 8 members (including Trustees as observers). The Still Waters Team consist of 5 Supervisors, plus 1 external Supervisor and 16 qualified counsellors. We had 7 student counsellors on placement with us, 2 have become Still Waters counsellors on completion of their Diploma. We now have 6 student counsellors who are on placement with SW. There were regular Zoom Management Meetings and Team Meetings during Covid restrictions but now these have reverted to face-to-face meetings for the majority of counsellors. This ensures that all counsellors are aware of the current financial position, client availability, updates in policies and practice any issues raised on health and safety and to ensure communication between the Team members. We have an excellent volunteer who man’s the telephone and takes information for initial referrals, which is all recorded and passed on for immediate action. Supervision is also offered to counsellors outside Still Waters as well as our own counsellors and students on placement. The regular communication within Still Waters promotes good practice and team building events continue to be organised to help to bring the team together and to fund the Centre. Trustees sit in as observers at both the Management and Team meetings whenever possible to ensure all areas are compliant with the policies and procedures of the Centre. They feel they have a good knowledge and understanding of the day-to-day running of the Centre and can address any issues should they arise. We continue to provide Christian and secular counselling on a subsidised basis, reaching those in the community unable to afford or access other resources. The provision has been available for approximately 145 clients weekly and providing about 7000 counselling hours throughout the year, covering a spectrum of ages from children to senior adults and some couple/relationship work. A regular newsletter is published and sent to interested parties; promoting fund raising events and awareness raising activities and has proved to be very informative to people. Alan Hudson Chair of Trustees 2 CHARITY COMMIS510N - FOR ENGiAND ANO WALES Receipts and payments accounts CC16a For the priod To OM022 Section A Receipts and payments Unrestricted lund8 Restricted fund* Endowm8nt fund8 Totsl fvnd• LJ•t y•ar loth• nb*M•t£ to rnw•¥t£ toth• n•v••t£ to th• n••wt£ A1 RBcel t• Cwnsdllng TNniNJ Iso 2.340 2.090 F￿lthS Idcnakn sales) Sub tot•l(Gm8s income for ARJ 74rn 720 784 A2 A•••t and InTnJtm•nt sal•s, (w• tabl•}. Sub to 74rn nn4 •nts Coun88111TrJ Tr•ini Suwwsl F•¢*kn'es l&Jnaloi8, 8*esl 9,375 6.S88 gwo 6,270 Sub tot 74730 A4 A¥$et and In¥v8im•nt urchasos, s•• table Sub total 747>J Nèt of rnc•lpts/{payn￿fttsJ AS Transfers betw•on funds A6 Cash fundB last year •nd Cash funds this year 250 CCXX R1 aett*Jnts Issi Section B Statement of assets and liabilities at the end of the period Unrestricted Restricted funth Endowment fund• Categorl Oetsils Total ca¥h funds OK OK fund* fund¥ fund¥ DrtaS1* to Fund tQT*hkh Co•t Icoior•D CuTrntval on•1 D•t*l Fwvj tQf*hlch CurMrtv•lu• Ootsl Co•tl•pthMI) B4 Aa••ts r•t•ln•d for the charfty'• own u•• F￿￿10T￿h￿fv Wlw Dttsll• 86 Ll•bllltle• tyorte orl*Y) tJwtotyJ on tehaWof*l the trustees Dale of roval Prwrt Name CCXX R2 xr)wn(s ISSI 3fU05r2022 Independent examinerfs report on the accounts Section A Independent Examiner's Report members of Skn'll Waters On accounts for the year ended Charlty no (rf any) 1138135 Dg. OF. £o£i Set out on pages RgSP8ctivo The tharity's trustees are responsible fr￿ the preparation of the accounts. responsibllities of The tharity's tnjstees consider that an audit is not r8quired for this year trustees and examiner under section 144 of the Chariti'es Act 2011 (the Charities A¢t} and that an indeperKtent examination is needed. It is rny respjnsibilty to: examlne the accounts under Section 145 of the Chatitles Act. to follow the procedures laid down in the general Directions gNen by the Charity Commission (under s8dion 145(5)(b) of the Charities Act, and to stat8 wh8th8r Part￿ular mailers have cx)me to my attentlon. Basls of Indepondant My examination was carrled out In accordance with general Directlons glven •xamlnorfs Stat•m￿l by the Charlty Commlsslon. An examinatlon indudes a revlew of the accounting records kept by the charity and a comparison of the accounts presented vith those re(x)rds. It also Indudes consideratlon of any unusual items or disdosures in the accounts, and seekiw explanations from the trustees concemlng any such matters. The procedures undertaken do not provkle all the evidence that would be requlred in an audit, and consequefrtly no oplnlon Is glven as to vthether the accounts present 8 INe and fair. view and the report Is limited to those matters set out In the ststement b810w. Independent In connection my examlnatlon. no matter has come to my attention examlnerfs 3tstement (other than that disdosed below ") 1. which gives me reasonable cause to believ8 th8t in, any materfal respect, th8 requirements.. to keep accounting records in accordance wth seCt￿n 130 of the Charitses Act; and to prepare accounts which aceK)rd with the accounting records and Comply ￿1th the accounb'ng requirements of the Charltles Act have rK)t been met: or 2. to whith, in my OpinK￿. attentK)n should be drawn In order to enable a proper understanding of the ac(x)unts to be r8ached. . Please dekte the wo￿8 in the brnckets if they do not apply. Slgned: Date: 06.06.2L Narne: k& Relevant professional quallficatlon(s) or body (If any): A.C.A.A. IER March 2012 Address: 4* DUHFKQAJ . Ab/,-rfi/f Section B Disclosure Onty ￿Mplete rf the examiner needs to highlight material problems. IER March 2012