**Christian Counselling Centre** 242 Margate Road, Ramsgate, Kent CT12 6AH Tel: 07768 848045/07462 775535 Charity No: 1139135 e-mail: rita@bystillwaters.co.uk ## **TRUSTEES ANNUAL REPORT FOR THE YEAR 2020 - 2021** **Trustee Names:** Alan Hudson - Chair Sue Woan - Treasurer Maureen Francis At the Annual AGM of the Trustees held on 8[th] October 2021, we reviewed the past year and this identified that a robust framework is in place to enable us to evaluate and monitor procedures and current legislation to promote good practice. All Policies and Procedures were reviewed at the Management Team Meeting in March 2021 and will be electronically distributed and reviewed annually at the end of each financial year. We continue to operate in line with the 2018 GDPR legislation on Data Protection Laws. All policies and procedures are regularly monitored to ensure good practice and new ones developed as situations change. We received and discussed the accounts for the Year Ending 5[th] April 2021, the Trustees identified a Year End Bank Balance of £31,431.88 It was identified that technically we were still currently running at a loss each month and that this was eroding our credit balance. This was due to the current climate in which Still Waters were being referred clients from local NHS providers who were unable to see clients due to very long waiting lists and passing clients needing long term counselling to us. The majority of these clients were only able to make a small donation and, in some cases, were unable to pay at all. We also continue with the counselling provision at the Safe House, which is provided for free. However, in 2020-21 we have received several substantial covid -related grants from the National Lottery and Thanet Council, and other donations from local stores. Overall, we are in a better financial state than reported last year The Trustees expressed confidence in the financial management of the Centre, which has a robust account and recording system and at each Management and Team meeting there are very clear statements of accounts provided giving a true balance of account at the end of each month and a record of year to date. Our treasurer is our Trustees (Rev Dr Sue Woan). Mr Roy Corker, Qualified Accountant has been passed the accounts to be audited. This past year, with Covid restrictions in place, has presented unprecedented challenges for Still Waters to continue to support their current and new clients. The Management Team immediately put in place an Action Plan following a robust Risk Assessment. Policies having been reviewed and amended to cover counselling on line and by telephone. Training was given from outside agencies and internally to help counsellors transition to on line and telephone counselling from home. 1 We continue to be grateful to Friends of Still Waters for their ongoing prayers and financial support. We have had regular giving from Friends of Still Waters amounting now to £783 per month. This resource has been the subject of increased promotion and has increased our numbers to 57 and this provides a regular income that (in a full year) will total nearly £9400. Many of our Friends are tax-payers and so we are looking forward to receiving over £2000 in Gift Aid from HMRC in the months to come. Funding has also been boosted by members of the team with Zoom fund raising events, which has provided additional income. Still Waters TAR 20 -21 – continued. Due to the demands on Still Waters for counselling, provisions for counselling prior to the pandemic required further venues alongside The New Life Family Centre, 8 Church Street, Margate, Kent where Still Waters rent counselling rooms. This venue has not been open during the pandemic and the date for reopening is still unknown. It is hoped to be able to return to this provision as it had been working well. There is good communication and a good working relationship with the Administration Team at NLFC, this has established a positive and secure environment to ensure safe practice within this setting. Venues at Queens Road Baptist Church, Broadstairs and Global Generation Church have also been closed during the pandemic and we await reopening guidance. Still Waters has also provided voluntary counselling at a Safe House. There are now 4 counsellors providing counselling at the centre on a weekly basis. This provision also transitioned to Zoom counselling where appropriate. Still Waters remains a Centre providing counselling and is led by a Management Team consisting of 7 members (including Trustees as observers). The Still Waters Team consist of 4 Supervisors, plus 1 external Supervisor and 17 qualified counsellors. We had 2 student counsellors on placement with us, 2 have become Still Waters counsellors on completion of their Diploma. We now have 6 student counsellors who are on placement with SW. There are regular Zoom Management Meetings and Team Meetings and monthly Zoom Supervision to ensure that all counsellors are made aware of the current financial position, client availability, updates in policies and practice any issues raised on health and safety and to ensure communication between the Team members. We have an excellent volunteer who man’s the telephone and takes information for initial referrals, which is all recorded and passed on for immediate action. Supervision is also offered to counsellors outside Still Waters. The regular communication within Still Waters promotes good practice and Zoom team building events continued to be organised to help to bring the team together and to fund the Centre. Trustees sit in as observers at both the Management and Team meetings whenever possible to ensure all areas are compliant with the policies and procedures of the Centre. They feel they have a good knowledge and understanding of the day-to-day running of the Centre and can address any issues should they arise. We continue to provide Christian and secular counselling on a subsidised basis, reaching those in the community unable to afford or access other resources. The provision has been available for approximately 230 clients and providing about 2 3,000 counselling hours throughout the year, covering a spectrum of ages from children to senior adults and some couple/relationship work. Some existing clients decided to wait until face-to-face sessions can resume, but they are still receiving regular contact from their counsellors. Other clients are receiving one to one telephone or online counselling from their counsellors. A regular newsletter is published and sent to interested parties; promoting fund raising events and awareness raising activities and has proved to be very informative to people. Alan Hudson Chair of Trustees 3 CHARITY COMMISSIO FOR ENGLAND AND WALE Receipts and payments accounts CC16a For the period Irom To Section A Receipts and payments Unrestrlcted fund• Restricted fuTh Endowment Total fund• L••1 yo•r toth• n••r••t£ kn th• n•w•*t£ IOll• toth• M•r8ot£ A1 R￿IPts counse￿I￿ng Facilibqs sBI861 Training JWYIS￿n .011 40J7e 1S0 30.011 40.278 150 l34S 15.7Q2 Sub total(Gross income lor AR) 71744 71784 61267 A2 A•g•t and In¥MtsMrt •alM. l¥0• tabl•l. Sub totsi 72.n4 52,267 A3P• Counaelli Facilthes Tr8lning Supw¥isbn 40.700 43.185 ronl c&)8r TO 270 Sub total SOM4 63.039 A4 Au•t and In¥Mtment urclMsM. Soe tsble Sub totsl 53,039 Net of1K*'￿￿: IER March 2012 Address: / /0 /kJ- Section B Disclosure Only complete if the examiner needs to highlight material problems. IER March 2012 Give here brief detalls of any items that the examlner wishes to disclos8. IER March 2012