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2025-05-31-accounts

THE BRIDGE

F O R H E R O E S

Trustees Annual Report & Financial Statement MAY 2025

R E G I S T E R E D C H A R I T Y : 1 1 3 8 1 3 6 C O M P A N Y L I M I T E D B Y G U A R A N T E E : 7 0 9 6 4 9 6

Content

The Chair of Trustees’Report 1
Our Patrons 2
Our Impact 3
Who We Are 6
Our Purpose 6
Our Vision and Mission 6
Our Main Charitable Activities 7
Bridge‘Drop-in’Centre 7
Outreach 8
Inreach 8
Our Volunteers 9
Working Together 10
Why We Are Needed 11
Recording, Monitoring and assessing 12
Achievements and Performances 13
Project Interface 14
Project Golden Years 14
Project Autumn Years 15
Project In-reach 15
Army Matters 16
Project Inform 16
Bridging the Gaps 17
LGBT+Veterans Voice 17
Case Studies 18
Core Events and Activities 19
Thrive Together: Veterans Voice 21
Future Plans 23
Financial Review 24
Where our money comes from 25
Structure, Governance and Management 28
Reference and Administration Details 29
Declaration 30
Statement of Financial Activities -1-
Balance Sheet -2-
Notes to the Financial Statements -3-
Independent Examiner’s Report [1]

The Chair of Trustees' Report

I would like to extend a warm welcome to you all in this, the Bridge for Heroes annual report. Thank you for reading our summary of the past 12 months, and I hope that you will be encouraged by the reports that illustrate the ever-changing services provided by this small charity.

It is right that we look back with pride at the incredible journey the charity has taken since it was first conceived. Countless lives have been reclaimed and even more positively influenced by our interventions. However, there is a reason why a rear-view mirror in a car is tiny by comparison to the size of the windscreen; the way ahead is far more important and exciting than where we have been.

We are constantly fine-tuning our operations in order to deliver the maximum impact to our diverse band of beneficiaries in an increasingly pressured financial landscape. We are working hard to streamline our systems to reduce our overheads and pursue new fundraising opportunities in response to these pressures. It goes without saying that we rely heavily upon our current list of grant givers, supporters and fundraisers, and we are eternally grateful to all of them.

Thanks, and recognition is due to our Chief Executive and the Welfare Team at the Bridge Centre, because of your outstanding efforts you have proven, yet again, that ‘good things come in small packages’.

This year the Charity has directly supported nearly 300 members of the Armed Forces Community, 124 who are new to the Charity. 10,000 refreshments have been provided, ranging from a refreshing cup of tea to a substantial “Sunday roast”! This clearly demonstrates the strength and depth of the Bridge for Heroes method of operations, which allows it to be agile and responsive, meeting the individuals' needs whilst providing an amazing environment in which they feel “at home and safe”.

Thanks are due to the board of trustees; without you it would have been challenging to progress the Charity, growing its scope of influence in challenging times. Also, a huge debt of gratitude is due to our volunteers, who this year have amassed an amazing 4000 voluntary hours! You are amazing; you are making a difference to the lives of others, thank you.

I am inordinately proud of the work put in by every person involved with the charity’s work and want to underline my profound and ongoing gratitude to those who make it possible through fundraising and patronage.

It is with great pleasure that I recommend to you this report, which sets out, for our supporters and the general public, our achievements over the last year and our future plans.

Steve Russell BCAo Chair of Trustees

The Bridge for Heroes Ltd Annual Report: May 2025

1

Our Patrons

Lord-Lieutenant of Norfolk, The Lady Dannatt MBE

General The Lord Dannatt, GCB, CBE, MC, DL

‘I have had the privilege of witnessing the exceptional work carried out by The Bridge for Heroes, an organisation small in size but immense in compassion and impact. Under Helen Taylor’s inspirational leadership, the charity continues to flourish, evidenced by the appointment of six new Trustees and the development of a dedicated welfare team whose commitment to the Armed Forces Community in King’s Lynn, West Norfolk and beyond is deeply admirable. I hold the charity in the highest regard and am proud to support its mission. The team’s proactive and solutionfocused approach, collaborative spirit, and holistic model of care; whether through direct assistance, referrals, or simply a brew and a catch-up, embody the very best of community service. The compassion, professionalism, and impact of their work are a shining example of service to others, making a profound and enduring difference to the lives of veterans and their families.’

Lord-Lieutenant of Norfolk, The Lady Dannatt MBE

The Bridge for Heroes Ltd Annual Report: May 2025

2

Our Impact June 2024 to May 2025

294 124 116 882 beneficiaries were New beneficiaries Average number supported Number indirectly directly supported each month supported e.g positive impact on family and friend groups

The help and support given is highlighted on the next page

Who are our Beneficiaries?

HM Armed Forces Community (AFC)

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Navy
RAF Royal
12%
Navy
24%
64%
Army
Army
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AFC Family
Members
28%
Serving
2%
Personnel &
Reservists 70%
Veterans
(Ex-serving
personnel/National Service)
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Geographic Location

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90
80
70
60
50
40
30
20
10
0
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Average no. by age group each month
35
30
25
20
15
10
5
0
<18 18-29 30-39 40-49 50-59 60-69 70-79 80-89 90+
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66% 33% 1%
Male Female Other
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The Bridge for Heroes Ltd Annual Report: May 2025

3

Our Impact June 2024 to May 2025

Welfare Support

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7388
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Group sessions
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Group talk therapy sessions continue to be a preferred choice for many beneficiaries who benefit from peer-topeer support, comradeship and conversation.

1269 387 1to1 sessions 1to1 support calls

1to1 sessions are usually carried out face-to-face either at the Bridge Centre or off-site, but telephone calls are also offered, especially between planned inperson sessions.

203

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Home visits
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128

Hospital Visits

72

Care Home Visits

We are currently reaching veterans in 6 different care settings, providing group reminising sessions and individual support, including applying for the veterans badges

We provide home visits and hospital visits when required providing 1 to 2 hr sessions

282 Transportation provided

1007 14 Veterans ID Cards IAG Sessions

1007

IAG- Information, advice and guidance are given to all beneficiaries requiring assistance with benefits, housing, relationships, mental health and obtaining their Veterans ID Card

Lifts are available to beneficiaries who would like to come in for the day, but who have restricted mobility and/or limited access to public transport.

2273 Healthy lunches

Homemade, nutritious meals are provided daily, cooked in the onsite 5-star food hygiene-rated kitchen

216 10,000+ AFC Saturday Refreshments made Breakfasts Monthly Armed Forces Community Brews are readily available breakfasts. Veterans are also along with soft drinks, with many encouraged to attend other local regular beneficiaries using their Veteran breakfast clubs. own personalised mugs.

10 8 Attending our Sunday Lunches Christmas Day Dinner

Monthly Sunday dinners and a Christmas Day Dinner are offered to veterans or widows who would otherwise be eating alone on these days. These are very popular and beneficial in tackling aspects of loneliness and isolation amongst some of our beneficiaries.

The Bridge for Heroes Ltd Annual Report: May 2025

4

Our Impact June 2024 to May 2025

We provided the following activities

25

Activities

1764

Activity session

+ 5,000

Activity hours

❖ Armchair exercises

The Bridge for Heroes Ltd Annual Report: May 2025 5

Who We Are

The Bridge for Heroes is a charity dedicated to supporting the Armed Forces Community (AFC) in West Norfolk and beyond. The team of staff, volunteers, and trustees are fully committed to ensuring that the needs of local veterans, reservists, serving personnel, widows, spouses, partners, and family members receive person-centred support, whatever their issue may be.

The Charity provides swift interventions and addresses individuals' needs holistically, offering short-term and longterm support. This support is proactively achieved through one-to-one sessions, innovative group therapies, a wide range of activities, and local community events, alongside referring individuals and families to other organisations when required.

Some of the Staff & Trustees of the Bridge for Heroes

Our Purpose

As set out in the objects contained in the company memorandum and articles of association, our charity’s purposes are:

‘The Organisation The Bridge for Heroes will advance any lawful charitable purpose (at the discretion of the Trustees) for the benefit of serving and former serving members of the armed forces of the crown and their dependents (the beneficiaries) in particular but not exclusively, by providing facilities for respite, rest and recuperation including accommodation, subsistence and group activities which promote the efficiency of serving personnel or which relieve other charitable needs of beneficiaries.’

Our Vision and Mission

Our Vision

The Bridge for Heroes’ vision is to provide members of the Armed Forces community with support and facilities which promote their overall health and wellbeing (in order for them to lead meaningful lives).

Our Mission

The Bridge for Heroes’ mission is to support members of the Armed Forces community (serving, veterans and their families) by providing companionship and comradeship, alongside information, guidance and activities that promote mental health, physical health and well-being

The Bridge for Heroes Ltd Annual Report: May 2025 6

Our Main Charitable Activities

The Bridge for Heroes provides comprehensive support to the local Armed Forces Community (AFC) through a wide range of services. These include one-to-one sessions, group activities, peer support, respite opportunities, and the provision of refreshments and meals.

Our holistic, person-centred approach ensures that beneficiaries receive the help they need, whatever their circumstances. By actively listening to their concerns, our dedicated team of staff and volunteers is able to offer tailored support that reflects each individual’s needs, preferences, interests, and any challenges or anxieties they may face.

Our holistic approach provides support with:

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Mental Health & Loneliness & Independent Family &
Healthy Living
Wellbeing Isolation Living Relationships
Finance & Housing & Training & Dependency
Benefits homelessness Employment & Addictions
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Our main charitable activities have continued to be offered for free to the Armed Forces Community at our Bridge ‘drop-in’ Centre.

Bridge ‘Drop-In’ Centre

Our main facility, located in the heart of King’s Lynn, serves as the hub of our services. Open six days a week, it offers a welcoming drop-in space where visitors can enjoy an informal drink or light lunch, connect with others for a friendly chat, or have a more in-depth one-to-one conversation with a member of our Welfare Team.

The Centre is run by dedicated staff and volunteers who listen, inform, refer, and provide as much support as possible. It is a safe, nonjudgmental environment where beneficiaries feel accepted and valued. We take time to get to know each person as an individual and understand what matters to them.

Our focus is on giving people the tools they need to help themselves, while also linking them with other local organisations through a strong referral network.

The Bridge for Heroes Ltd Annual Report: May 2025

7

Our Main Charitable Activities (continued)

Outreach

Over the past year, we expanded our services through the introduction of an outreach programme for members of the Armed Forces Community who are unable to attend the Centre. This initiative enables us to visit veterans and family members in their own homes, care homes, and local hospitals.

The benefits of this approach have been significant: building first connections, assessing needs, supporting recovery, and reducing feelings of loneliness and isolation.

Feedback has highlighted, however, that a single one-hour visit per week is insufficient for those unable to travel to our drop-in Centre. This has underscored both the value of the service and the need to increase provision where possible.

Inreach

In response, we began developing a new inreach programme designed to bring members of the Armed Forces Community directly to the Bridge Centre. By collecting individuals from their homes, we are able to offer them the opportunity to spend several hours—or even a full day—at the Centre.

This initiative allows participants to reconnect with their peers, enjoy a healthy meal, and take part in a range of social activities. It strengthens community bonds while providing much-needed opportunities for socialisation and engagement

The Bridge for Heroes Ltd Annual Report: May 2025

8

Our Volunteers

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27 4,000+
Volunteers Volunteering
hours
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Volunteers remain essential to the operations of Bridge for Heroes, providing vital support across all areas of service delivery. Their commitment and dedication are highly valued, and we work to ensure that every volunteer feels supported, appreciated, and fulfilled, with opportunities for training and personal development.

How volunteers contribute:

Direct Support: Offering practical help such as serving refreshments, providing befriending support, leading activities, assisting with transportation, gardening, and maintaining facilities.

Lived Experience: Many volunteers are themselves veterans or family members, enabling them to connect with beneficiaries through shared experiences and provide meaningful peer support. Community Engagement: Facilitating social interaction and creating a welcoming environment that helps reduce loneliness and isolation among veterans and their families.

Personal Development: Access to training and skill-building opportunities ensures volunteers can grow and apply their expertise in meaningful ways.

Recognition and Support: We actively acknowledge the invaluable contributions of our volunteers and strive to maintain a supportive environment where they feel respected and valued.

We would like to extend our heartfelt thanks to all our amazing volunteers. Their generosity, commitment, and kindness underpin everything we do at The Bridge for Heroes. Whether through practical help, companionship, or simply offering a listening ear, their efforts make a real difference every day. Quite simply, we could not do this without them.

9

The Bridge for Heroes Ltd Annual Report: May 2025

Working Together

We are proud to collaborate with a wide range of local and national organisations, each bringing their specialist knowledge and services to complement the support offered at The Bridge for Heroes. By welcoming them into our drop-in centre, we ensure that beneficiaries can access tailored help in one familiar and trusted environment.

Some of the organisations we have worked alongside include:

Providing financial, Specialising in providing Offering a range of Supporting people
benefit and pension mental health support services and support for affected by cancer
guidance physical & mental health
and emotional wellbeing

Through this collaborative approach, our beneficiaries benefit from a seamless pathway of care, minimising stress and confusion while maximising the positive impact on their lives and wellbeing.

Collaborative Partnerships

During this reporting year, we have also collaborated with the following organisations to ensure that individual beneficiaries and their families receive the highest standard of support from knowledgeable and experienced local and national providers:

NORFOLK CHARITABLE TRUST

We are members of Cobseo – The Confederation of Service Charities, Norfolk Safer Programme, Community Action Norfolk and ICO (Information Commissioner’s Office).

We actively advocate for the Armed Forces Community (AFC) and have worked hard to raise awareness among local organisations about their needs. Our aim is to ensure that service personnel, veterans, and their families are not disadvantaged compared to other citizens when accessing public and commercial services.

The Charity holds the Bronze Employer Recognition Scheme Award , reflecting our commitment not only to supporting the AFC but also to employing reservists, veterans, and military spouses/partners. Their lived experiences form an integral part of our organisation, enabling us to deliver truly informed and empathetic support to those in need.

We have also worked in partnership with the NHS in promoting the development of ‘Veteran Aware’ hospitals and encouraging local GP surgeries to become ‘Armed Forces Veteran-Friendly Accredited Practices’ . In addition, we continue to engage with local care providers, encouraging them to deliver personalised care for AFC residents and to offer tailored support where it is most needed.

The Bridge for Heroes Ltd Annual Report: May 2025

10

Why We Are Needed

While most members of the Armed Forces transition successfully into civilian life, a significant minority face challenges that profoundly affect their mental health and physical well-being. These challenges often mirror those experienced by civilians, but the complexity and severity of issues linked to military service and deployment can make them far harder to overcome. Many veterans live with chronic physical or mental health conditions that can be directly traced to their time in service.

Over the past 14 years, data and consultations with our beneficiaries have highlighted recurring themes: feelings of isolation and loneliness , loss of the close-knit camaraderie of military life, and difficulty rebuilding a sense of belonging. Veterans often struggle to seek help, fearing it will be seen as a weakness. Many tell us they walked past our doors several times before finally finding the courage to step inside.

Access to healthcare remains a particular challenge. Veterans often face long waits for GP appointments, followed by extended delays after referrals. Too often, the professionals they see have little understanding of the impact military service can have on a person’s life. While progress is being made through the roll-out of Veteran Friendly Accredited GP practices , many gaps remain. Similar barriers exist in accessing housing or benefits, leaving those in crisis feeling helpless, ignored, and hopeless — with some even experiencing suicidal thoughts.

Loneliness and isolation are also critical concerns. Research shows that isolation can have a greater negative impact on health than smoking or obesity. Conversely, regular social interaction can significantly improve both physical and mental health, as well as overall quality of life.

Once someone becomes a beneficiary of The Bridge for Heroes , a safe haven opens up to them. For some, this may be as simple as a hot meal, a drink, and a friendly conversation. For others, it could mean intensive crisis support , such as help with homelessness or navigating a mental health emergency.

The Bridge for Heroes is needed because we can:

Signpost to specialist services such as Op Courage and PTSD Resolution.

Advocate on behalf of beneficiaries , helping them navigate complex systems and secure the support they need.

At the Bridge Centre , beneficiaries find a safe, welcoming space where they can:

The Bridge for Heroes Ltd Annual Report: May 2025 11

Recording, monitoring and Assessing

Person-Centred Approach and Monitoring

Our strong person-centred approach ensures that beneficiaries are fully involved in all decisions affecting them. Each individual is carefully assessed and monitored throughout their time with us, whether they require short-term assistance or longer-term support.

To deliver consistent, evidence-based care, the Charity uses CharityLogOne , a secure cloud-based case management system, in conjunction with the Armed Forces Covenant Impact Hub .

Wellbeing is evaluated through the ONS4 personal wellbeing measures , while health is monitored using tools such as the General Anxiety Disorder-7 (GAD-7) questionnaire , and the Patient Health Questionnaire (PHQ) , where appropriate.

This approach enables the Charity to gather meaningful insights into the needs and progress of each beneficiary. From this information, we can tailor our services to ensure beneficiaries are empowered to make informed choices and provided with the right tools to improve their wellbeing and long-term situation.

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Monitoring
Assessment
& review
Seeking & Exploring
Beneficiary
listening to Options
feedback
Delivering Assessing
support and/or risks &
referring benefits
----- End of picture text -----

By consistently tracking these measures over time, we are able to identify positive changes in beneficiaries’ wellbeing, resilience, and independence. This allows us not only to demonstrate the effectiveness of our services, but also to adapt quickly where additional support is required. Regular monitoring highlights improvements such as reduced anxiety, better management of health challenges, and increased confidence in navigating everyday life. These outcomes provide valuable evidence of the lasting impact our work has on individuals and their families within the Armed Forces community.

The Bridge for Heroes Ltd Annual Report: May 2025

12

Achievements and Performances

Key to the Charity’s achievements is the ability to collect reliable data and use it to demonstrate both effectiveness and the value delivered. Supported by the case management system, CharityLog, and the AFCFT impact measurement tool, staff are able to present strong evidence that highlights the ongoing impact and the continual value provided.

Through the commitment of our staff and volunteers, the Charity has been able to deliver the following support and services to the local Armed Forces Community.

Contact Method

7% 8% 2% Areas of help and support: 12% Mental Health Social Isolation & Loneliness Family & Relationships Independent Living Healthy Living Finance – incl. benefits & pensions Housing & Homelessness 15% Training & Employment Dependency & Addiction 50% Obtaining a Veterans ID card 3% Obtaining a Veterans Badge Referring to other specialist 3% organisations and charities 1-2-1 sessions Group sessions 1-2-1 Phone calls Outreach Meals Activity sessions Inreach Information, guidance & advice

Frequency of attendance per month

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300
250
200
150
100
50
0
The Bridge Drop-in Centre opening times are
10-4 Monday to Friday, 10-2 Saturdays and once a
month on a Sunday
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The Bridge for Heroes Ltd Annual Report: May 2025 13

Achievements and Performances (continued)

Project Interface

Grant funded by Armed Forces Covenant Fund AFCFT - £91k (2 years: Jan 23 - Dec 24)

Project Interface was developed following learning from previous initiatives undertaken by the Charity, alongside feedback from service users, partner organisations, and current research. This highlighted that a number of groups within the Armed Forces community were not fully aware that the Charity’s services and activities were available to them.

The project commenced by building links with Parish Councils across West Norfolk in order to extend awareness into more rural areas. Over the course of a two-year plan, the project sought to engage specific groups, including ex-service personnel in employment, female veterans, reservists and their families, and LGBT+ veterans—many of whom may not readily identify with the term “veteran.”

To address these needs, a series of focused events were delivered, such as a family day for working ex-service personnel and an awareness event celebrating the contribution of female veterans. In addition, the Charity piloted weekly evening sessions, enabling those in employment to access activities and services outside of standard working hours.

Veterans, serving personnel, reservist and family members enjoy engaging together at the Bridge Centre (all those pictured are unrelated)

The project also facilitated the systematic collection and analysis of data, beneficiary feedback, and case studies, thereby strengthening the Charity’s evidence base and informing the future development of services. This work supports the Charity’s continuing commitment to a person-centred approach and its ambition to grow and adapt provision in line with the diverse needs of the Armed Forces community.

Project Golden Years

Grant funded by the Veterans Foundation Veterans’ Foundation - £30k (Nov 23 - Oct 24)

Project Golden Year was established to enhance the wellbeing of veterans aged over 60 by improving their sense of worth and quality of life. The Charity’s Welfare team delivered tailored support through targeted interactions, community-based activities, assistance with managing daily living, and, in certain cases, bespoke training designed to help overcome mental and physical health challenges.

A key element of the project was the development of collaborative links with partner organisations, including the Defence Medical Welfare Service at The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust, SSAFA Norfolk, and local GP social prescribers. These partnerships strengthened referral pathways and broadened the support network available to older veterans.

In addition, training was provided for Welfare staff to enhance their skills in engaging with vulnerable veterans, enabling them to build trust, encourage open discussion, and better understand individual needs. Through these combined efforts, Project Golden Year contributed to reducing isolation, improving wellbeing, and ensuring that older members of the Armed Forces community received the person-centred support they required. It also has a lasting impact on the staff who received training, as it enabled them to utilise these skills with other veterans after the project had completed.

The Bridge for Heroes Ltd Annual Report: May 2025 14

Achievements and Performances (continued)

Project Autumn Years

Grant funded by The National Lottery Community Fund - £19k (Oct 24-Sept 25)

Building on the success of Project Golden Years, the Charity launched Project Autumn Years with funding from the National Lottery Community Fund. The project continues to address the specific needs of veterans aged over 60, focusing on reducing isolation, improving wellbeing, and maintaining independence.

A key element of the project has been the creation of peer-to-peer support opportunities, helping veterans share experiences and strengthen community connections. Practical support has also been provided, including transport assistance to enable attendance at activities and appointments. In addition, digital training has been offered to improve access to online resources and help beneficiaries stay in touch with family, friends, and services.

Alongside this, the Charity has worked to identify and engage new beneficiaries, ensuring that some of the most isolated older veterans are reached and supported. Project Autumn Years has therefore built on the strong foundations of earlier work, while adapting provision to meet evolving needs within the Armed Forces community.

Project In-reach

Grant funded by Veterans’ Lottery Staffing - £44k (Oct 24 – Sept 26)

Support from the Veterans Foundation has provided dedicated Welfare staffing, enabling the Charity to assist veterans and family members who, due to physical, psychological, or mental health challenges, cannot access the Bridge Centre without escorted transport.

The project has increased the number of isolated beneficiaries able to attend the Bridge ‘drop-in’ centre, while also helping to reduce loneliness and improve wellbeing. In addition, the in-reach service ensures that isolated veterans referred to the Charity are contacted and supported within five working days, providing timely access to the help they need.

The Bridge for Heroes Ltd Annual Report: May 2025 15

Achievements and Performances (continued)

Army Matters

Grant funded by the Army Benevolent Fund ABF - £30k (Jan 25 – Dec 25)

‘Army Matters’ has focused on meeting the growing and increasingly varied (and often hidden) support needs of our Army beneficiaries. This has included introducing a more structured approach for long-term users and strengthening partnerships with local organisations to raise awareness of the Armed Forces Community.

Between January and May, support was provided to 69 Army Veterans, and 32 family members, the majority of whom were widows or spouses.

Project Warm & Well

Grant funded by the Surviving Winter Fund via Norfolk Community Foundation (NCF) NCF – £2k (Dec 24 – Mar 25)

We registered for the third year as a Warm Hub – Community Hot Spot, ensuring the Bridge Centre remained fully heated and welcoming throughout the winter months. Regular hot drinks and daily cooked, healthy meals were provided for members of the Armed Forces community using the Bridge ‘drop-in’ Centre.

Supported by funding from the NCF between December and March, we were able to support those most affected by rising heating bills and the wider cost of living crisis. During this period, more than 677 hot meals were served to 190 veterans and family members, while portable radiators were also made available to beneficiaries needing extra warmth after coming in from the cold.

Project Inform

Grant funded by the Veterans’ Foundation £25.5k (Jan 25 – Dec 25)

Project Inform has enriched the quality and diversity of support and information provided by the Bridge for Heroes to Veterans, carers, and family members across West Norfolk, the Fenlands, and South Holland by:

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Big C NHS Hep C Screening NHS Stop Smoking
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16

Achievements and Performances (continued)

Bridging the Gaps

Grant funded by the Armed Forces Covenant Fund Trust - Embedding Prevention of Veteran Suicide AFCFT - £49k (Jan 25 – Dec 25)

This project is enabling the Charity to sustain and further develop its unique services for veterans experiencing suicidal thoughts or ideation, and for their families. Support is delivered through compassionate, proactive, person-centred care, underpinned by military-specific knowledge and provided from a single point of contact to ensure continuity, responsiveness, and flexibility.

To date, the project has already provided vital support to individuals in critical need, helping to safeguard lives and strengthen family resilience.

Of the 21 individuals supported to date:

Criticalcases 5
Gender Male 18 Female 2 Other 1
Branch Navy 1 Army 16 RAF 4
Beneficiary Status Veteran 18 Spouse 1 Family_(dependants)_ 2
Marital Status Married 8 Single 3 Widow 1
Widower 1 Separated 4 Divorced 4
Employment Status Full-time 2 Retired 10 Unemployed 9

Of those unemployed 6 are actively seeking employment

LGBT+ Veterans Voice

Grant funded by the Armed Forces Covenant Fund Trust - Fulfilling Futures Programme

AFCFT – BFH: £16k, Fighting with Pride: £56.8k (Mar 25 – Sept 26)

This project, still in its early stages, will support LGBT+ veterans and other minority groups, such as female veterans, in the East of England by raising awareness, providing targeted services, and strengthening links with existing veteran organisations. Its aim is to address specific needs, reduce isolation, and ensure long-term integration of support within mainstream veteran services.

A Veteran Community Worker (VCW) will be recruited to focus specifically on LGBT+ veterans in the region, a group currently without dedicated outreach. The post will be employed by our partner organisation, Fighting with Pride, whose expertise in LGBT+ veterans’ welfare will ensure access to specialist resources and tailored training.

Once in post (expected early July), the VCW will complete training with Fighting with Pride before working alongside the East of England Thrive Together team to build a database of contacts and support networks. A strategic outreach plan will be developed to connect with LGBT+ veterans through Pride groups, veteran organisations, and wider community settings. This initiative fills a significant gap in provision and will ensure LGBT+ and minority veterans can access inclusive services, helping reduce isolation and improve quality of life.

The Bridge for Heroes Ltd Annual Report: May 2025 17

Achievements and Performances (continued)

CASE STUDIES

We first met Alex when he came in for an appointment with a staff member from Working Well Norfolk who was using our centre as a base. Whilst waiting for his appointment to start, he asked about what we offer at The Bridge for Heroes. After talking for a while about our services and the activities we run, he wanted to become a beneficiary.

After his first visit, we didn’t hear or see Alex for a week. We phoned him for a welfare check and found out he had had a bad fall, was on strong pain medication and resting. Roughly once a week, we would ring him for a welfare call and chat. Alex was always very grateful for the call and someone to talk to. We offered our support and help if he wanted any as well as home visits. Alex did not want any at the time, but appreciated us keeping in touch.

This went on for about two months until Alex came into the centre. Alex stayed for half an hour with his dog for a cup of tea. He is going to try and come into the centre more often and stay for lunch.

Alex struggles with driving the distance from his house to our centre. We have discussed arranging transport so that Alex and his dog can come into our drop-in centre more easily. Alex is very grateful for the offer, but wants to keep coming in by himself for now. He seemed more relaxed after knowing he has support and another way to access our centre if he wishes to.

Zac was picked up from his house by a member of staff. He discussed how lonely he had been feeling and how grateful he now was for the Bridge for Heroes.

Zac had attended the Christmas Day dinner, and he described how, without the Christmas Day event, it would have been another terrible Christmas on his own. Zac said it had become one of the best Christmases that he had ever experienced.

Zac discussed the loss of his wife and two children. Zac had lost his wife 8 years ago, and his two children died when they were young. Zac talked about how he’d had many brothers and sisters, but he was the only member of his family left, and now has no one.

A staff member spoke with Zac about coming into Bridge Centre on a regular basis, which Zac was very keen to do. Since Zac had been told to stop driving, he was unable to get out of the house very much. Zac described how he mostly eats porridge because it is easy for him to make, as he has a problem with his hands, which means he cannot use them for regular, everyday tasks. Zac was delighted to come into the Bridge Ceentre and eat a warm home-cooked meal.

Before dropping Zac off at home, he was taken along to a local care home to meet two other beneficiaries. Zac sat with the beneficiaries and made friends with them, agreeing to visit them again, with a member of the Bridge staff next week, and play draughts with them.

When Zac was dropped off at his home, he was emotional and grateful for the day he’d had. Zac described how The Bridge for Heroes had given him something to look forward to now. He’d gone from having nothing to having friends and a place to belong.

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“
“ My life has changed since I have come to this place. I
I honestly don’t
was looking at four walls stuck in my house all day. Now
“ know how I I have a community. I come here most days
This place is my
would have
happy place. I
don’t know what I’d coped with the “
do without ‘the last year
I am leaving much
Bridge’ without your
happier than I came
support in, this place is a
God send
Some of the comments made by beneficiaries at the Bridge for Heroes
“
“
“
“
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The Bridge for Heroes Ltd Annual Report: May 2025

18

Core Events & Activities

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2024
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Ju ne
D Day Open Day Event at the King’s Lynn Lions Royal Norfolk Show Norwich Community Sports
Bridge Centre Fun Day Foundation –
AF Veterans’ Football
Tournament
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Aug
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July
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Time to Talk Norton Hill Charity Event Felbrigg Art Trip VJ Day Veteran Central Open Day
Football Cup with KL Lions
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Sept
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Running the King's Lynn Air Raid Shelter (ARS) on Heritage Day

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D ec
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Battle of Britain Flag Raising
Event
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Nov
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Remembrance Sunday Event
Beneficiary Christmas Party
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The Bridge for Heroes Ltd Annual Report: May 2025

19

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2025
----- End of picture text -----

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J an Feb Mar
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Briar House Care Home
Veteran Badge
Presentations
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Hep C Screening Event

The Bridge for Heroes AGM

The Bridge for Heroes & Big C Event

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Apr
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Goodwin Care Home Brunch Fundraiser

Second East Region Armed Forces Conference, at Newmarket Racecourse

~~May~~

King’s Lynn 10k GEAR

Briar House Care Home Fundraiser

The Bridge for Heroes Ltd Annual Report: May 2025

20

Achievements and Performances (continued)

Thrive Together: Veterans Voice

Grant funded by Armed Forces Covenant Fund

Veterans Voice is part of the Thrive Together programme in the East of England. Building on the success of the Veterans Places, Pathways and People (VPPP) Programme and the extensive consultation conducted in 2024, the project was designed to respond to the identified needs of the veteran community. Running from April 2024 to March 2027, Veterans Voice is being delivered in three phases, each focusing on engagement, collaboration, and sustainable impact.

Phase 1: Project View Point: The Consultation and Needs Assessment

AFCFT – BFH: £26,746, Programme Management & Costs: £52’265, & Funded projects: £54’550 (Apr 24 - Sept 24)

Between May and July 2024, a comprehensive consultation was carried out with veterans, their families, and carers across the East of England. This process sought to better understand the challenges faced by the veteran community. A structured set of questions was used to gather insights into areas such as access to services, social integration, and health and well-being. The consultations were carried out by:

Alongside veterans and their families, professionals working in charities, local authorities, the NHS, and other statutory organisations were also consulted to provide a broader perspective on existing provision and unmet needs.

The consultation revealed common themes and recommended the need to:

These findings directly informed the design and implementation of Phase 2 activities.

Phase 2: Implementation and Delivery

AFCFT – BFH: £94,884, Programme Management, support & Costs: £217,021, & Funded projects: £394,287 (Oct 24 - Sept 26)

In response to the recommendations, seven targeted initiatives were launched:

Following a 2-stage tendering process, organisations were invited to submit bids for funding. This resulted in 7 organisations receiving project funding for 12 different initiatives, starting in January 2025.

The Bridge for Heroes Ltd Annual Report: May 2025

21

Achievements and Performances (continued)

Thrive Together: Veterans Voice (continued)

Veterans Voice Conference

In April 2025, the second annual Armed Forces Conference was held to launch Veterans Voice . The event brought together a diverse cross-sector audience of around 80 representatives from Armed Forces charities, statutory bodies, and the AFCFT. Distinguished speakers, including Anne Wright, CEO of the AFCFT, offered insights into their experiences, while interactive workshops enabled open dialogue and feedback, ensuring that stakeholders remained engaged in shaping the project.

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Anne Wright, CEO of the AFCFT
----- End of picture text -----

Steve Russel & Darren Hickie, The Bridge for Heroes

Websites

Two digital platforms have been developed in response to the recommendations of improving awareness and access to services and strengthening networks:

Veteransvoice.co.uk is a website for the veteran community, containing comprehensive information on local and national charities, local authority and NHS support services, and veterans' events.

thrivetogether.thebridgeforheroes.org , is aimed at the professional community and shares news, project updates, and sector information.

Stakeholder Relationships and Collaboration

A key aspect of the project is to strengthen collaboration across the region. Long-standing relationships with statutory partners, including local authorities and the NHS, have deepened, while new partnerships have been established.

Regular attendance at regional Armed Forces Covenant Boards, and Armed Forces Working groups ensures that the project remains aligned with wider policy and strategic priorities as well as expanding collaboration and influence. In addition, Veterans Voice holds membership of the East Veterans Pension Advisory Committee (E-VPAC), which provides direct input to government ministers on regional matters.

The Bridge for Heroes Ltd Annual Report: May 2025

22

Future Plans

Strategic Priorities for 2025–2026

Our Commitment to the Armed Forces Community

As we look ahead to 2025–2026, our charity remains dedicated to strengthening its support for the Armed Forces Community throughout Norfolk and the East of England. Our priorities continue to focus on three core themes:

Key Areas of Focus

Expanding Programmes and Services

We will continue to deliver a broad array of inclusive workshops, group sessions, and community activities, all tailored to the diverse needs of the Armed Forces Community. The Bridge Drop-in Centre will remain central to our efforts, serving as a hub of support and collaboration. Our partnerships with community organisations will be further developed to enhance outreach and in-reach initiatives, addressing loneliness and isolation. Additionally, we will explore the creation of a safe and secure transport service to ensure all beneficiaries have access to our support.

Strengthening Organisational Capacity

To uphold best practices and ensure safe, consistent support, we will invest in ongoing training for both staff and core volunteers. A staff succession plan will be developed to guarantee leadership continuity and reinforce governance. Our IT systems will be reviewed and upgraded to ensure efficient, secure operations. Furthermore, a comprehensive business continuity plan will be established to safeguard our services against potential risks.

Maintaining and Developing Infrastructure

We will assess our future building maintenance needs to keep our facilities safe, accessible, and fit for purpose. This will enable us to continue providing high-quality support space for our community.

Enhancing Partnerships and Collaboration

We are committed to deepening our relationships with other organisations, particularly those specialising in mental health, to strengthen support pathways for our beneficiaries. Special attention will be given to building collaborative partnerships with PTSD Resolution, the Royal British Legion, and other sector leaders to maximise our collective impact.

Building Financial Sustainability

To secure the long-term future of our work, we will continually review and diversify our income streams. Our strategy includes the development of a corporate sponsorship scheme, an enhanced grant funding program, and an awareness campaign that aligns with our broader marketing efforts. The Volunteer Strategy will also be refreshed to recognise and support the vital contributions of our volunteers, ensuring they remain engaged and valued.

Looking Forward

Through these plans, we aim to not only strengthen the foundation of the charity but also to broaden our reach and impact. We are dedicated to ensuring that every member of the Armed Forces Community in Norfolk and the East of England can access the support they need.

The Bridge for Heroes Ltd Annual Report: May 2025

23

Financial review

The financial statements have been prepared in accordance with the accounting policies set out in notes to the financial statements and comply with the charity's governing document, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” and the Charities SORP “Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)”

This part of the Trustees' Annual report comments on the key features of the annual accounts.

Money received: £333,835 Money spent: £283,645

We ended the year with £171,724 of which £82,457 was restricted for the completion of funded activities and projects in the next financial year.

INCOME

----- Start of picture text -----
£87,712
£194,135 Thrive Together Investment Bank (Interest)
Veterans Voice Grant
£991
£50,630
£367
Project Grants Donations & legacies
Unrestricted Charitable Activities
EXPENDITURE
£186,144 £88,763
Thrive Together
Veterans Voice £8,738
Bridge 'Drop-in' Centre inc. Outreach Raising Funds
----- End of picture text -----

Thrive Together Project Funding

We manage the AFCFT grant-funded Thrive Together programme through a separate account, supporting seven active projects. Funding is provided on a quarterly basis by the AFCFT, contingent on the submission of quarterly reports. To meet these requirements, each of the seven funded projects submits monthly reports to The Bridge for Heroes. Further details about the programme can be found on pages 21 and 22. Funding Approach

Grants remain the charity’s principal source of funding, as our limited number of volunteers restricts the capacity to carry out fundraising collections. We have maintained a steady level of one-off donations, alongside a slight increase in individuals choosing to give regularly through monthly contributions.

Of every pound donated, 97% was directed towards The Bridge for Heroes’ charitable activities and support services , while just 3% of unrestricted funds were allocated to essential fundraising efforts, including the preparation of grant applications.

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97%
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The Bridge for Heroes Ltd Annual Report: May 2025 24

Where Our Money Comes From

Over the financial year we were fortunate to secure funding from the following:

Code Grant Funder Project Name Project purpose Dates Amount Status
RF071 VPPP Gap Funding VPPP Activities at the BC &
in the Community		 May24-Sept24 £14,000 Completed
RF072 Veterans Norfolk Beneficiary
Support		 Unrestricted unrestricted £5,000 Completed
RF073 Thrive Together programme
Phase 1		 (VPPP2) VPPP2 phase1
Support		 May24-Oct24 £12,346 Completed
RF074 (VPPP2) Project Management
& Projects		 May24-Oct24 £12,346 Completed
RF075 Project Autumn
Years		 Welfare support &
%Running costs		 Oct24-Sept25 £19,000 Funding ends
Sept ‘25
RF076 Thrive Together programme
– Phase2&3		 Veterans Voice Project Management
BFH Management
Project Support
Veterans Project
Support		 Oct24-Mar27 £385,000 Funding ends
March ‘27
RF077 Project In-reach Welfare staffing Oct24-Sept26 £44,000 Funding ends
Sept‘26
RF078 Project Army
Matters		 Staffing & running
costs @ 62% Army		 Jan-Dec25 £30,000 Funding ends
Dec ‘25
RF080 Surviving Winter Fund Warm & Well Heating and food for
hot meals		 Jan-Mar25 £2,000 Complete
RF081 Project Inform Informative talks &
workshops		 Jan-Dec25 £25,500 Funding ends
Dec ‘25
RF082 Embedding Prevention
Veterans' Suicide		 Bridging the gap Suicide prevention Jan-Dec25 £49,000 Funding ends
Dec ‘25
RF083 Fulfilling Futures
programme		 LGBT+ Veterans
Voice		 Supervising Fighting
with Pride – Veteran
Community Worker		 Mar25-Sept26 £16,379
BFH
(£56,750-
FWP)		 Funding ends
Sept ‘26
The Grant amounts stated may cross over more than one reporting year. This is only a summary of the total
amount we have or will receive

Further information on the allocation and expenditure of each grant is provided in the Achievements and Performance section of this report. The charity also strives, wherever possible, to ensure that projects remain sustainable beyond the conclusion of their grant funding period.

We wish to extend our sincere appreciation to all our funders, whose invaluable support enables the Charity to fulfil many of its strategic objectives.

Your ongoing contributions play a vital role in ensuring that essential services and initiatives promoting mental health and wellbeing remain accessible to the Armed Forces Community for at least 360 days each year. We are profoundly grateful for your generosity and look forward to strengthening our partnership as we continue this important work together.

The Bridge for Heroes Ltd Annual Report: May 2025

25

Where Our Money Comes From (continued)

Mark Howard & Susi Rogers-Hartley £810
Howard Family Bingo £600
Donations via Just Giving £3,010
KnittedDolls £600+
Royal Anglians £2,000
Big K Products £677
Hunstanton Lions Golf Event £1,000
CastleAcreEx-Servicemen's Club £364
KL&WN Mobility Centre £100
Refley Friends & Neighbours £91.63
Anonymous Donation £10,000
Bikers SaturdayMorning Club £400
Swaffham & District u3a £185.39
Swaffham RBL Coffee Morning £206
Fenland Church Harvest Donation £58.50
HomeInstead Charity £500
King’s Lynn Lions & Norton Hill Railway £500
TK Maxx Foundation £500
Norfolk Military Vehicle Group £330
GoodwinCareHome £398
41 Club £300
Tesco Fakenham Book Sale £240
Union Church Hunstanton £30
Cake Sale Chatterton House £280
Trinity Rotary Club £200
Briar House Fundraiser £107.51
West Norfolk Lottery £258
Veterans Lottery Affiliation Scheme £125

We receive food from Tesco each week that would otherwise be put in landfill. This includes tinned, packaged and fresh food which we use to help provide daily meals for our beneficiaries.

4 Secure Self-Storage enables us to store a small amount of furniture and other large items to support our homeless and housing programme, and mental health and wellbeing activities.

The Borough Council of King’s Lynn and West Norfolk continue to support the running of our drop-in centre indirectly. They provide a small public space for our beneficiaries and volunteers to work on and ask us to run the King’s Lynn Air Raid Shelter on Heritage Day and for local school visits.

Combat Stress provides an online learning platform, ‘Combat Stress Learning’, to train the Bridge for Heroes staff and volunteers offering training on veteran-specific mental health, including suicide prevention, equipping them with the knowledge and skills to better support veterans.

We gratefully acknowledge the generous contributions of plants, tea, coffee, and other items received from beneficiaries, volunteers, staff, and members of the public. Their kindness and support are very much appreciated.

The Bridge for Heroes Ltd Annual Report: May 2025

26

Finance Review (cont.)

We plan to diversify our income streams by prioritising applications for multi-year funding wherever possible and by actively seeking opportunities for unrestricted or core funding, which provide greater financial flexibility.

Reserves Policy

The Trustees have reviewed the charity’s requirements for reserves in light of the principal risks to the organisation. They have agreed a policy that unrestricted funds, not committed or invested in tangible fixed assets, should be maintained at a level equivalent to between three and six months of expenditure.

For 2025–26, the charity’s budgeted expenditure (excluding the Thrive Together Veterans Voice programme) is £253,021. On this basis, the target range for unrestricted reserves is therefore £63,255 to £126,510.

Reserves are required to cover the essential running costs of the charity and are designated to ensure operational continuity. At this level, the Trustees are confident the charity would be able to maintain its core activities in the event of a significant reduction in income.

As of the latest financial review, unrestricted reserves stand at £89,267, equivalent to approximately four months of running costs. The Trustees’ strategy is to continue strengthening the reserve position, particularly through corporate sponsorships and other diversified funding streams.

The purpose of holding reserves is to enable the charity to:

The Trustees have further agreed that any reserves held in excess of the target range may be applied to:

Investment Policy

The Charity currently holds limited funds and minimal assets and, as such, does not maintain a formal investment policy at this time.

Budget Management

Our budget management system continues to be used effectively for setting, reporting, and monitoring budgets. This system also served as the baseline for preparing the budgets of the previous two financial years.

Grant Making

The Charity does not distribute its own unrestricted funds as grants to charities, hospitals, schools, or other institutions.

However, under specific partnership programmes funded by the Armed Forces Covenant Fund Trust (AFCFT), the Charity does act on the AFCFT’s behalf to administer grant distributions:

In both cases, these payments are made solely from AFCFT-designated funds and do not involve the Charity’s own unrestricted resources.

Going Concern

The Trustees have a reasonable expectation that the Charity has sufficient resources to continue operating for the foreseeable future. Accordingly, they continue to adopt the going concern basis in preparing the financial statements.

The Bridge for Heroes Ltd Annual Report: May 2025

27

Structure, Governance and Management

Status and Objects

The Bridge for Heroes was incorporated on 5 December 2009 under the Companies Act 1985 as a company limited by guarantee and was registered with the Charity Commission for England and Wales on 21 September 2010. The Charity is governed by its Memorandum and Articles of Association, adopted in 2010.

Appointment, Induction, and Training

Directors of the company also serve as Charity Trustees under charity law and, in accordance with the Articles, are members of the Management Committee. All new Trustees are approved by the Management Committee and may be recruited through a range of channels, including open advertisements.

Following the appointment, Trustees are made fully aware of their duties and responsibilities through discussion with the Chair and CEO, guidance issued by the Charity Commission, and an induction programme. Additional training is provided as required, with access to external opportunities available through our membership with The Confederation of Services Charities (Cobseo).

Risk Management

The Board undertakes regular discussions and assessments of the risks to which the Charity is exposed. Risk management is an ongoing process, with the Senior Management Team providing updates on project-specific risks where appropriate.

Systems and procedures are in place to mitigate identified risks, including clear internal controls governing the authorisation of all transactions and projects. Compliance procedures ensure the health, safety, and welfare of staff, volunteers, beneficiaries, and visitors, and these are reviewed periodically to ensure continued effectiveness.

Public Benefit

The Charity’s main activities and the beneficiaries we support are described throughout this report. In determining the services and activities provided, the Trustees have regard to the Charity Commission’s general guidance on public benefit. They are satisfied that the Charity’s current aims and activities further its charitable purposes and deliver clear public benefit.

Organisational Structure

The Board of Trustees comprises 10 members, bringing a wide range of expertise in areas including health and safety, finance, human resources, adult learning, psychological well-being, and marketing. The Board meets monthly, where possible, and is responsible for setting the strategic direction and policies of the Charity.

The staff team is led by a small management group consisting of the Chief Executive Officer, Welfare Manager, and Bridge Centre Manager. They are supported by a welfare team that includes two Charity Coordinators, a General Support Worker, and an Administration and Finance Assistant. Staff pay and benefits are reviewed annually by the Trustees.

Volunteers play an indispensable role in every aspect of the Charity’s operations, enabling us to deliver our full range of services.

The Charity is registered with the Information Commissioner’s Office and complies fully with all data protection legislation.

The Bridge for Heroes Ltd Annual Report: May 2025

28

Reference and Administration Details

THE BRIDGE FOR HEROES LTD

Registered Charity No: 1138136
Registered Limited Company No: 07096496
Principal address: The Bridge for Heroes
52a South Clough Lane,
King’s Lynn, Norfolk
PE30 1SE
Patrons The Lady DannattMBE, HM Lord-Lieutenant
General The Lord Dannatt,GCB, CBE, MC, DL
Trustees and Directors Trustees who are also directors under company law, who
served during the year and up to the date of this report, were as
follows:
Chair Steve RussellBCAo
Trustee-Directors Tim Wiskin
(reappointed 13/02/25)
Siobhan Vaughan
Sharon EdwardsBFP FCA
Lindsey Wood
Emma Harrison
(appointed 29/11/2024)
David HumanMBE
(appointed 29/11/2024)
Wendy Human
(appointed 29/11/2024)
Graham ClarkeMBE
(appointed 14/02/2025)
Mark Cosham
(appointed 14/02/2025)
Trustee Resignations Lindsey Bavin (resigned 13/2/2025)
Nathan Johnson (resigned 13/02/25)
Staff Director Helen TaylorMBE, CEO
Senior Management Team Helen TaylorMBE, CEO
Andrew Pover, Welfare Manager
Gregg Baker, Welfare Officer
East of England Thrive Together
Project Manager Darren HickieMAAT, (Develop and Promote)
Project Support Julia Wheldon (Develop and Promote)
Bankers TSB
1 Tuesday Market Place,
King’s Lynn, Norfolk,
PE30 1JU
Independent Examiner Stephenson Smart
22-26 King Street,
King’s Lynn, Norfolk, PE30 1HJ

The Bridge for Heroes Ltd Annual Report: May 2025

29

Declaration The trustees, who are also dire(ors of The Bridge for Heroeg Linit&J the purposes of comp8ny law, are responsible for p￿paring the Trusiees, re￿ and the financial statements in ac￿)rdanCe with applicable law arKI Unrted Kingdom A￿OuntIng Standard8 (United Kingdom Generally Accepted Accounting Practice). Company law rnquires the trustee3 lo kyepare fjnan¢i81 statements for each financ4d year which giv8 true and fair view of the state of affairs of the charity arKI of the incx)ming resources and appllcatlon of resources, induding th8 income and expenditure, of the charitable company for that year. In preparing these financial tht8ffl￿. the trustees are required to: se1￿1 suitsble accounting Wioes and Ihen apply them consistantty: observe the methods and prin0￿e8 in the Charthes SORP,. make judgments and eslimates that are raasonable and pnKlent,' stste. whether applicable UK A(x(Nnts'ng Standards haNp been followed, subjed to any material departures disdosed arKI explained in the finanual statements; and prepare the finanaal statements on the going ￿nCern basis unless it is inappropriate to presurr* that th• d￿rity will continue in operat1(￿. The Trustoes are re8w)&bbe for kew'ng adequate accounting records that disd08e with rea80nable ac￿raCY at the lime the financial position of the chanty and enable them to ensure that the financial stat8ment8 comply with the CompanKs Act 2006. They are also responsible for 8afagu8rding the assets of the tharitable company and honce for taking reasonable steps for th• prevention and detection of fraud and other irregulaiille8. Thi3 report was Approved by the Trustees on: and Sffdned on their behaff by: St•v• RuM•ll Chalr of Trugto•1 Dats: 0411212026 The 8Tidge for Heroes Ltd Annual Report May 2025

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 MAY 2025

Unrestricted
Restricted
funds
funds
2025
2025
Notes
£
£
Income from:
Donations and legacies
3
50,258
372
Charitable activities
4
367
281,847
Investments
5
991
-
Total income
51,616
282,219
Expenditure on:
Raising funds
6
8,738
-
Charitable activities
7
35,647
239,260
Total expenditure
44,385
239,260
Net income/(expenditure) and
movement in funds
7,231
42,959
Reconciliation of funds:
Fund balances at 1 June 2024
82,036
39,498
Fund balances at 31 May
2025
89,267
82,457		 Total
Unrestricted
Restricted
funds
funds
2025
2024
2024
£
£
£
50,630
39,353
5,000
282,214
852
172,340
991
838
-
333,835
41,043
177,340
8,738
1,954
180
274,907
43,291
199,499
283,645
45,245
199,679
50,190
(4,202)
(22,339)
121,534
86,238
61,837
171,724
82,036
39,498		 Total
2024
£
44,353
173,192
838
218,383
2,134
242,790
244,924
(26,541)
148,075
121,534

The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities.

Oraft Flnanclal Statements at 09 September 2025 at 08:311:08 THE BRIDGE FOR HEROES LIMITED BALANCE SHEET ASAT31 MAY2025 2025 2024 Nots FIx8d axs•ts TanglbSe assets 13 14.611 18,061 Currenl ass•ts Dablors Cash at bank and in hand 14 1,297 302.914 2,652 143.623 304.211 146.275 Crèdltor•: •mount• f•lllng du• wlthln on• y•4r 15 1147.0981 142,8021 M•t curfént aM•tA 157.113 103,473 Trknl ••¥•t¥ IM• cuYr•nt Il•bllltl 171,724 121.534 Th• fund¥ Df th• th•rlty Resfficled kncoma fund8 Unrestr4ct8d funds 17 18 82.457 B9,267 39,498 82,036 171,724 121,534 The company 1$ enb'iled to Ihe exernpts.￿ frryn the audk Yequirgment ¢￿aine{l in Secti￿ 477 of the Compenies Act 2006, lor thè year ended 31 May 2025. The direclors aCknO￿odgfj thelr respon￿tIm118S f(Y c￿￿lyIng the requlrements of Ihe C(knpanles Act 2006 th respect to ocD)unting reoyds arthy the prepar3tion of fin￿>al The members have not required the conwany to oblain an Jutht of its finwKi81 slatements lor the y88r in qu86bon In acLonlance wth 5ectk)n 476. These financial statements have been prepared In accNdanee v4ilh the prowwns aFfAicayle lo GompaThes 8ubieGI to Ihe small c4Jmp8nlos r8gime4. The finan ' I statements ware approvad tyth•trts$tO•S ￿ .... ...... ............ S Russell Trusteo S Edwards Trustse Comp8ny r8giStratit￿ numb8r 070964￿ (England and Wales)

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MAY 2025

1 Accounting policies

Charity information

The Bridge for Heroes Limited is a private company limited by guarantee incorporated in England and Wales. The registered office is 52a South Clough Lane, King's Lynn, Norfolk, PE30 1SE.

1.1 Basis of preparation

The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)". The charity is a Public Benefit Entity as defined by FRS 102.

The charity has taken advantage of the provisions in the SORP for charities not to prepare a statement of cash flows.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention. The principal accounting policies adopted are set out below.

1.2 Going concern

At the time of approving the financial statements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3 Charitable funds

Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable objectives.

Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements.

1.4 Income

Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Donated services and facilities are included in the SOFA when received at the value of the gift to the charity provided the value of the gift can be measured reliably. Donated services and facilities that are consumed immediately are recognised as income with an equivalent amount recognised as an expense under the appropriate heading in the SOFA.

Grants are only included in the SOFA when the general income recognition criteria has been met as detailed above, In the case of performance related grants, income must only be recognised to the extent that the charity has provided the specified goods or services as entitlement to the grant only occurs when the performance related conditions are met.

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

1 Accounting policies

(Continued)

1.5 Expenditure

Liabilities are recognised where it is more likely than not that there is a legal or constructive obligation committing the charity to pay out resources and the amount of the obligation can be measured with reasonable certainty.

Support costs have been allocated between governance costs and other support. Governance costs comprise of all costs involving public accountability of the charity and its compliance with regulation and good practice. Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, eg allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.

1.6 Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Fixtures, fittings and equipment 25% reducing balance Computers 25% reducing balance

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

Tangible fixed assets are capitalised if they cost over £100 and can be used for more than one year.

1.7 Impairment of fixed assets

At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

1.8 Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.9 Financial instruments

The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

1 Accounting policies

(Continued)

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Basic financial liabilities

Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Derecognition of financial liabilities

Financial liabilities are derecognised when the charity’s contractual obligations expire or are discharged or cancelled.

1.10 Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.11 Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

2 Critical accounting estimates and judgements

In the application of the charity’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

3 Donations and legacies

Unrestricted Restricted Total Unrestricted Restricted Total
funds funds funds funds
2025 2025 2025 2024 2024 2024
£ £ £ £ £ £
Donations and gifts 50,258 372 50,630 36,759 5,000 41,759
Donated assets - - - 2,594 - 2,594

4 Charitable activities

Charitable
Charitable
Income
Income
2025 2024
£ £
Donations from donated goods, and goods made by beneficiaries 367 852
Grants specifically for charitable activities 281,847 172,340
282,214 173,192
Analysis by fund
Unrestricted funds 367 852
Restricted funds 281,847 172,340
282,214 173,192
Income from investments
Unrestricted Unrestricted
funds funds
2025 2024
£ £
Interest receivable 991 838

5 Income from investments

Unrestricted Restricted Total Unrestricted Restricted Total
funds funds funds funds
2025 2025 2025 2024 2024 2024
£ £ £ £ £ £
Fundraising and publicity
Support costs 8,738 - 8,738 1,954 180 2,134

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

7 Charitable activities

Charitable activities
Staff costs
Rent, utility, building insurance
Projects, services & activities
Services & operation
Support costs
Repairs, maintenance and equipment
Printing, postage and stationery
Telephone
IT and website
Publicity
Project management
Other charitable expenditure
Share of support costs (see note 8)
Share of governance costs (see note 8)
Analysis by fund
Unrestricted funds
Restricted funds		 Bridge
Centre
Thriving
Together
2025
2025
£
£
121,838
28,895
23,866
-
17,093
-
251
59,868
2,526
-
406
-
372
-
3,053
-
2,440
-
1,026
-
-
-
733
-
173,604
88,763
11,700
-
840
-
186,144
88,763
35,647
-
150,497
88,763
186,144
88,763		 Total
2025
£
150,733
23,866
17,093
60,119
2,526
406
372
3,053
2,440
1,026
-
733
262,367
11,700
840
274,907
35,647
239,260
274,907		 Bridge
Centre
Outreach
2024
2024
£
£
108,610
848
21,550
-
7,507
738
5,000
-
3,700
-
259
-
779
-
1,203
-
618
-
76
461
11,392
-
-
-
160,694
2,047
14,827
-
793
-
176,314
2,047
41,097
141
135,217
1,906
176,314
2,047		 Nelson
Activity
Centre
2024
£
21,317
16,500
8,528
-
-
-
16
517
-
-
-
-
46,878
3,079
-
49,957
613
49,344
49,957		 VPPP
2024
£
3,992
-
-
-
-
-
-
-
9,040
-
1,440
-
14,472
-
-
14,472
1,440
13,032
14,472		 Total
2024
£
134,767
38,050
16,773
5,000
3,700
259
795
1,720
9,658
537
12,832
-
224,091
17,906
793
242,790
43,291
199,499
242,790

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

8 Support costs allocated to activities

8
Support costs allocated to activities
Staff costs
Depreciation
Subscriptions
Governance costs
Analysed between:
Fundraising
Bridge Centre
Nelson Activty Centre
9
Net movement in funds
The net movement in funds is stated after charging/(crediting):
Depreciation of owned tangible fixed assets
(Profit)/loss on disposal of tangible fixed assets		 2025
£
17,478
2,769
191
840
21,278
8,738
12,540
-
21,278
2025
£
2,985
(216)		 2024
£
14,355
5,505
180
793
20,833
2,134
15,620
3,079
20,833
2024
£
5,509
1,286

10 Trustees

Travel expenses totalling £137 (2024 - £0) were paid to one trustee during the year.

11 Employees

The average monthly number of employees during the year was:

Charitable activities
Employment costs
Wages and salaries
Social security costs
Other pension costs		 2025
Number
8
2025
£
158,917
6,028
3,266
168,211		 2024
Number
10
2024
£
141,210
5,453
2,459
149,122

There were no employees whose annual remuneration was more than £60,000.

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

11 Employees (Continued)

Remuneration of key management personnel

The remuneration of key management personnel was as follows:

2025 2024
£ £
Aggregate compensation 45,801 47,043

12 Taxation

The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.

13 Tangible fixed assets

Fixtures,
fittings and
equipment
Computers
£
£
Cost
At 1 June 2024
24,524
10,572
Additions
885
-
Disposals
(3,061)
(129)
At 31 May 2025
22,348
10,443
Depreciation and impairment
At 1 June 2024
11,857
5,178
Depreciation charged in the year
1,894
1,091
Eliminated in respect of disposals
(1,779)
(61)
At 31 May 2025
11,972
6,208
Carrying amount
At 31 May 2025
10,376
4,235
At 31 May 2024
12,667
5,394
14
Debtors
2025
Amounts falling due within one year:
£
Other debtors
1,297		 Total
£
35,096
885
(3,190)
32,791
17,035
2,985
(1,840)
18,180
14,611
18,061
2024
£
2,652

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

15
Creditors: amounts falling due within one year
Other taxation and social security
Other Creditors (TT)
Accruals and deferred income
16
Retirement benefit schemes
Defined contribution schemes
Charge to profit or loss in respect of defined contribution schemes		 2025
£
2,106
144,334
658
147,098
2025
£
3,266		 2024
£
1,843
40,959
-
42,802
2024
£
2,459

The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund.

17 Restricted funds

The restricted funds of the charity comprise the unexpended balances of donations and grants held on trust subject to specific conditions by donors as to how they may be used.

Movement in funds Movement in funds
Balance at Resources Balance at Incoming Resources Balance at
1 June 2023 expended 1 June 2024 resources expended 31 May 2025
£ £ £ £ £ £
Fixed assets 669 (349) 320 - (108) 212
Fund 30 5,311 (1,402) 3,909 - (721) 3,188
Fund 30A 217 (54) 163 - (41) 122
Fund 25 306 (51) 255 - (38) 217
Fund 31 106 (27) 79 - (20) 59
Fund 34 335 (86) 249 - (64) 185
Fund 36 73 (73) - - - -
Fund 38 107 (107) - - - -
Fund 43 2,546 (905) 1,641 - 35 1,676
Fund 44 581 (145) 436 - (109) 327
Fund 47 3,477 (869) 2,608 - (703) 1,905
Fund 49 1,533 (227) 1,306 - (170) 1,136
Fund 51 1,716 (28,564) 676 - (70) 606
Fund 52 9,040 (9,040) - - - -
Fund 54 856 (11,256) - - - -
Fund 56 338 (40) 298 - (298) -
Fund 57 558 (102) 456 - (76) 380
Fund 58 1,000 (1,000) - - - -
Fund 59 566 (12) 554 - (12) 542
Fund 60 4,250 (42,662) 5,040 26,379 (31,157) 262
Fund 61 2,291 (2,291) - - - -
Fund 62 16,961 (16,961) - - - -

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

17
Restricted funds
Fund 63
Fund 64
Fund 65
Fund 66
Fund 67
Fund 68
Fund 69
Fund 70
Fund 71
Fund 72
Fund 73
Fund 74
Fund 75
Fund 76
Fund 77
Fund 78
Fund 79
Fund 80
Fund 81
Fund 82
Fund 83
Fund TT24-27		 4,000
(3,805)
5,000
(4,395)
-
(30,000)
-
(10,000)
-
(10,000)
-
(12,082)
-
(2,782)
-
(2,000)
-
(2,400)
-
(2,210)
-
(3,782)
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
61,837
(199,679)		 195
605
-
-
-
17,918
-
-
-
2,790
-
-
-
-
-
-
-
-
-
-
-
-
39,498		 (Continued)
-
(195)
-
-
(129)
476
-
-
-
-
-
-
-
-
-
158
(18,076)
-
-
-
-
-
-
-
9,600
(9,600)
-
-
(2,790)
-
7,564
(7,564)
-
2,489
(2,489)
-
19,304
(13,308)
5,996
87,712
(85,362)
2,350
20,880
(14,015)
6,865
30,000
(14,472)
15,528
500
(500)
-
2,000
(2,000)
-
25,500
(9,514)
15,986
24,454
(20,287)
4,167
25,595
(5,331)
20,264
84
(76)
8
282,219
(239,260)
82,457		 (Continued)
-
(195)
-
-
(129)
476
-
-
-
-
-
-
-
-
-
158
(18,076)
-
-
-
-
-
-
-
9,600
(9,600)
-
-
(2,790)
-
7,564
(7,564)
-
2,489
(2,489)
-
19,304
(13,308)
5,996
87,712
(85,362)
2,350
20,880
(14,015)
6,865
30,000
(14,472)
15,528
500
(500)
-
2,000
(2,000)
-
25,500
(9,514)
15,986
24,454
(20,287)
4,167
25,595
(5,331)
20,264
84
(76)
8
282,219
(239,260)
82,457
82,457

The purpose and restrictions placed on the various restricted funds are as follows:

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

17 Restricted funds

(Continued)

More details about each current grant fund can be found in the TAR.

18 Unrestricted funds

The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantors as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.

At 1 June Incoming Resources At 31 May
2024 resources expended 2025
£ £ £ £
General funds 82,036 51,616 (44,385) 89,267

Draft Financial Statements at 09 September 2025 at 08:30:08 THE BRIDGE FOR HEROES LIMITED

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2025

18 Unrestricted funds (Continued)
Previous year: At 1 June Incoming Resources At 31 May
2023 resources expended 2024
£ £ £ £
General funds 86,238 41,043 (45,245) 82,036
19 Analysis of net assets between funds
Unrestricted Restricted Total
funds funds
2025 2025 2025
£ £ £
At 31 May 2025:
Tangible assets 5,251 9,360 14,611
Current assets/(liabilities) 84,016 73,097 157,113
89,267 82,457 171,724
Unrestricted Restricted Total
funds funds
2024 2024 2024
£ £ £
At 31 May 2024:
Tangible assets 5,608 12,453 18,061
Current assets/(liabilities) 76,428 27,045 103,473
82,036 39,498 121,534

20 Related party transactions

There were no disclosable related party transactions during the year (2024 - none).

Independent Examiner’s Report to the Trustees of The Bridge for Heroes Limited

I report to the trustees (who are also Directors for the purpose of company law) on my examination of the financial statements of The Bridge for Heroes Limited (‘the charitable company’) for the year ended 31 May 2025 which comprise the Statement of Financial Activities, the Balance Sheet and related notes.

This report is made solely to the charity’s trustees, as a body, in accordance with section 145 of the Charities Act 2011. My work has been undertaken so that I might state to the charity’s trustees those matters I am required to state to them in this report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the charity and the charity’s trustees as a body, for my work, for this report, or for the opinions I have formed.

Responsibilities and basis of report

As the trustees of charitable company you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).

Having satisfied myself that the financial statements of the charitable company are not required to be audited under Part 16 of the Act and are eligible for independent examination, I report in respect of my examination of the charitable company’s financial statements carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’) and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

An independent examination does not involve gathering all the evidence that would be required in an audit and consequently does not cover all the matters that an auditor considers in giving their opinion on the financial statements. The planning and conduct of an audit goes beyond the limited assurance that an independent examination can provide. Consequently I express no opinion as to whether the financial statements present a ‘true and fair’ view and my report is limited to those specific matters set out in the independent examiner’s statement.

Independent examiner’s statement

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

[1]

examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached.

Claire Melton FCCA TEP Stephenson Smart 22 -26 King Street King’s Lynn Nprfolk PE30 1HJ

29 October 2025

[2]

The Bridge for Heroes Supporting the Armed Forces Community RAF Veteran spending time with the son of serving RAF parents during an intergenerational group session