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HEAR US CROYDON

A Voice for Change in Mental Health

Our Vision:

For people with mental ill health to have the support needed to thrive, and an end to restrictive and coercive healthcare practices

Our Mission:

To empower people with mental ill health, drive systemic change, based on real experiences, and challenge negative perceptions associated with mental illness, stamping out stigma and discrimination

STRUCTURE, GOVERNANCE AND MANAGEMENT

Hear Us developed from a service user run community group established in 1992. Since 4th October 2001 Hear Us has been running as a not for profit organisation in Croydon and on 15th April 2010 the Management Committee registered Hear Us with the Charity Commission for charity status (No. 1135535) to give Hear Us a more independent and stronger voice in the community.

Management: The constitution in the original form was adopted by resolution at the AGM held on the 27th May 2004. Amendments to the constitution were adopted by resolution at the EGM held on 1st July 2008.

The Management Committee are the Board of Trustees. They include a Chairperson, Vice Chairperson, Secretary, Treasurer and the Chief Executive Officer, Tim Oldham. The Committee has the power to co-opt members, as and when they deem it necessary. The Board of Trustees are responsible for the day to day running of Hear Us and have a responsibility to report to the funders, charity commission and other stakeholders whenever the need arises.

Trustees: Abeline Greene, Jacqueline Ashton, Cassandra Austin, Josh Baker Mendoza, Charlotte Goreing, Halimah Zakiuddin, Niall McVeigh & Luke Russell

Reserves Policy: Hear Us endeavours to maintain reserves equivalent to a minimum of 6 months costs at all times. For the financial year 2026/26 this will be approximately £230,000. This is held in bank accounts with easy withdrawal facilities.

HEAR US ANNUAL REPORT FOR THE

YEAR ENDED 31 MARCH 2025

CHARITY # 1135535 - COMPANY # 06891337

Contents Structure, Government and Management	Page 2
Chair of Hear Us Statement	4
Chief Executive Officer Statement DeputyChief Executive Officer Statement Welfare Rights Advice Project	5 7 8
LinkworkingProject Engagement & Campaigns Reachout Create Campaigns Reachout Challenge Mental Health Open Forum Development & Fundraising Extracts of Hear Us Accounts 2024-25 Donate and Support Equality, Diversityand Inclusion Monitoring Membership- Together We Are Stronger	10 12 12 14 18 20 24 26 27 28 30

Statement of compliance: Financial statements have been prepared in compliance with FRS 102, ‘The Financial Reporting Standard applicable in the UK and the Republic of Ireland’, the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Charities Act 2011. Objectives and activities: To relieve the needs of people living in the London Borough of Croydon and surrounding areas who have mental health problems by provision of services and advice. To advance education about mental health for public benefit in the London Borough of Croydon and surrounding areas with the object of creating awareness and reducing the stigma attached to mental health. ~~Bee~~ Lived Experience Leading Change 2

CHAIR OF HEAR US STATEMENT

This year has been one of both challenge and resilience. As Chair of Hear Us, I’ve witnessed firsthand the extraordinary dedication of our staff, volunteers, and trustees in navigating a difficult financial landscape while continuing to deliver impactful work across our community.

Securing funding has been a central focus, and I want A veLine to acknowledge the tireless efforts of Eleanor, Claire, Chaik of the TRusteés David, and Tim in preparing and submitting bids— particularly the successful five-year National Lottery application, which was confirmed at the time of writing. Their work, along with the support of the wider team, has ensured the continuation of vital services and brought renewed confidence to our organisation.

I also want to recognise the contribution of our trustees, especially those who joined us this year—Alima, Luke, and Charlotte. Their fresh perspectives and commitment have strengthened our governance and helped guide Hear Us through uncertain times. Charlotte recently shared:

“Being a trustee gives me a sense of purpose beyond my everyday work — it challenges me to think differently, learn from inspiring people, and contribute to something that genuinely matters. In return, I give my experience, my energy, and my commitment to help a cause I believe in thrive.”

— Charlotte, Trustee

This year, we’ve also focused on empowering our volunteers, particularly our Linkworkers, through training in areas such as boundaries and cultural awareness. These initiatives not only support our projects but also build confidence and skills that can lead to future employment opportunities.

Hear Us continues to be a space of growth, support, and transformation. Whether through the Maudsley Psychosis Project, Adobe funding, or community initiatives like food voucher distribution via CVA, our work remains rooted in compassion and collaboration.

Thank you to everyone—staff, trustees, volunteers, and funders—for your unwavering belief in our mission. Your contributions make Hear Us not just a charity, but a community of hope and progress.

Warm regards,

Abbi Greene Chair, Hear Us

CHIEF EXECUTIVE’S STATEMENT

Hear Us is a Croydon-based charity and the only local project for people with mental ill health that is led and run by individuals with lived experience. We provide specialist peer support to people with complex mental health needs who live or work in the London Borough of Croydon.

Our practical, regular activities are designed to help individuals manage daily life more effectively, while also Chief Executive addressing their social, emotional, and physical wellbeing. By drawing on lived experience, we offer empathetic, informed support that empowers people to feel heard, understood, and connected.

Hear Us has been built by a highly passionate team committed to ensuring fair access to financial, health, and social inclusion support for people with mental illness in Croydon. As a lived-experience-led charity, we actively challenge restrictive and coercive healthcare practices, as well as the negative perceptions often associated with mental ill health. Through our peer-led support, we work to reduce stigma and discrimination, empowering individuals to live with dignity, autonomy, and hope.

Organisational Development Over the past year, our Senior Management Team (SMT) has been focused on strengthening the charity’s long-term sustainability. A key priority has been securing additional funding to support our staff and ensure the continued delivery of our vital services over the next five years.

We’ve also made significant progress in governance development, culminating in the completion of our Sustainability Business Plan. This was developed with expert support from Cranfield Trust and funded by the National Lottery.

In June 2024, we were proud to be awarded the Advice Quality Standard (AQS) accreditation for the second time, a testament to the quality and consistency of our services. This achievement reflects the dedication of our SMT and wider team in maintaining high standards across the organisation.

Welfare Rights Advice Project (WRAP) Hear Us continues to respond to the evolving needs of Croydon’s mental health community by developing and delivering services that are shaped by lived experience. Over the past few years, we have focused on building a professional, accredited WRAP - a vital service that supports people with complex mental health needs to access the financial support they are entitled to.

WRAP operates within clear capacity boundaries to ensure our advisors can provide high-quality, focused support. The project specialises in welfare benefits such as Personal Independence Payments (PIP) and the migration from Employment and Support Allowance (ESA) to Universal Credit. Our advisors also help to put food on the table, access mobility schemes, and maintain social

Lived Experience Leading Change

connections - reducing isolation and preventing over-reliance on statutory services.

In this financial year alone, WRAP has secured over £2 million in benefits for our clients, supporting them over the next three years and making a significant impact across the borough of Croydon.

New projects and funding success ensures Hear Us continues to evolve in response to the needs of Croydon’s mental health community. We’re excited to announce newly secured funding from London Community Foundation and Adobe, which will enable us to deliver art workshops that empower our members to express their lived experiences creatively. These workshops will provide a safe and inspiring space for self-expression, healing, and connection.

Looking ahead & moving forward, Hear Us remains committed to developing and delivering services that are shaped by the voices of Croydon’s mental health community. We will continue to listen, respond, and innovate - ensuring our work reflects the real needs and lived experiences of those we support. We also extend our heartfelt thanks to The National Lottery Community Fund and City Bridge Foundation for their generous support of our Welfare Rights Advice Project (WRAP). Their funding has enabled us to continue delivering this much-needed service, which is now fully funded to operate for a further five years - providing vital financial peer support to those who need it most. We report all our project outcomes to funders and share our findings with the South West London Integrated Care Board (SWL ICB) and senior stakeholders across Croydon. We have continued to contribute and represent the voice of Croydon’s mental health community in the development, planning, and commissioning of mental health services. Tim Oldham Chief Executive Officer DEPUTY CEO STATEMENT In my role as Deputy CEO, I continue to have the privilege of working across all of the projects that Hear Us delivers, and alongside every member of our talented and passionate team. I am continually inspired by the dedication, creativity, and compassion our staff show every day to ensure Hear Us provides meaningful, high-quality support for our community. This year we have welcomed several new volunteers — CLainée Hawkes Deputy CEO Lee, Sajil, and Rose — who have joined our Reachout

Create workshops, bringing wonderful skills, energy, and lived experience to our creative sessions (thanks May!) Following the refresh of our Volunteering Handbook and related policies last year, it has been rewarding to see new people getting involved and helping shape these projects. As someone who began my own journey with Hear Us as a volunteer, I know first-hand the difference volunteering can make, and I remain deeply grateful to our existing team for their commitment and generosity.

A real highlight of the year was holding our first Staff Development Day since 2019, which gave everyone a chance to reconnect, share ideas, and get to know one another. One memorable session, Sam’s Journey—created by Amy— took us through the experience of a fictional service user and sparked valuable reflection on how each of our projects contributes to the Hear Us mission.

Hear Us Staff Development Day

We have also been focusing

on the future direction and sustainability of Hear Us. With support from an external consultant, we held a series of team workshops exploring how we can strengthen our impact and plan for long-term development. These discussions came together in an All-Staff Plenary, where we celebrated our shared purpose and explored our emerging Mission, Vision and Values.

We were proud to sign up to Croydon Council’s George Floyd Pledge, reaffirming our commitment to equity, diversity and inclusion across all areas of our work. While Croydon’s Pride was sadly cancelled this year, we hope to see its return in 2025, and we look forward to being part of it once again.

Another highlight was being recognised by Croydon Voluntary Action (CVA) as a Trusted Partner, through which Hear Us received £2,000 in vouchers to distribute to people most in need. May and I were delighted to attend a Chinese gifting ceremony at the David Lean Cinema to receive this recognition on behalf of the charity.

Finally, after many requests from staff at Croydon University Hospital, our Linkworkers returned to the Psychiatric Liaison service over the summer — a positive step in rebuilding this important partnership and ensuring that the voices of service users continue to be heard where it matters most.

Claire Hawkes - Deputy CEO

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WELFARE RIGHTS ADVICE PROJECT (WRAP)

This past year, the Hear Us Welfare Rights Advice Project has felt busier than ever as we continue to help those affected by mental illness in the London Borough of Croydon to navigate a complex Welfare Benefits system and secure their entitlements.

OyO™, =5 tal ~ th Ic Par

It has been said that the only constant in life is David change and the past year has seen the start of WRAP Manager | a process that will bring a frightening change for many: the migration of certain ‘legacy

benefits’ to Universal Credit. As part of this migration process, anyone in receipt of Income support, Working Tax Credits, Child tax credits, Income Based Jobseeker’s Allowance, Income

related Employment and Support Allowance and Housing benefit (or any combination of the above) has or will be sent a Migration notice asking them to claim Universal Credit as their legacy benefits will stop.

” )\—§ meng

Universal Credit is a drastic change from what meng many people are used to with an online claim and account and visits to the jobcentre to prove your identity. Hear Us has already assisted many to successfully make this change and navigate the many pitfalls in the process, and we will continue to do so into the future.

This year has also seen more of the same as we have continued to assist many to make claims and challenge : decisions on their entitlement to PIP, rm a = including representing at appeals where needed. I am proud to say we have been 7a = | overwhelmingly successful in this work and we have maximised the income of many oo households in need through our work.

Barbra WRAP Advisork

In March of this financial year, the government posed another challenge to

those reliant on disability benefits with the release of their green paper: Pathways to work: reforming benefits and support to get Britain Working.

This paper proposed many changes, the most concerning of which being making the PIP criteria stricter by introducing a ‘four point rule’ which would see many people, who would otherwise be eligible, refused PIP and many who already get PIP lose it at review.

As we have in the past, Hear Us will join with ) = a other organisations to speak for those with Ae . disabilities and fight against harmful changes ||| al that will make life more difficult and take money out of the pockets of those for whom life is BRyony WRAP AdvisorR already more expensive due to being disabled.

||| al out of the pockets of those for whom life is BRyony WRAP AdvisorR already more expensive due to being disabled. Thank you to everyone SERVICE HELPFUL IMPRESSED COMFORTABLE as mT FA E who makes this project as BRILLIANT ai i FRIENDLY att brilliant as it is, my staff Shellie and Barbra, and PROFESSIONAL GREATHELP FRIENDLY ATEASE BRILLIANT HELPFUL our Volunteer Bryony. The Hear Us senior management team Claire, Eleanor and Tim, my other SUPPORTCOMFORTABLE: 7:1 HANK YOU colleagues at Hear Us, Al, Amy, Betty and May and our funders National Lottery and City Bridge C DVI CE HELPFUL THANK YOUCONFIDENT THANK YOU SUPPORT Foundation, without whom SERVICE, R : AT i E L P this valuable work would CONFIDENT CONFIDENT SUPPORT COMFORTABLE GREAT HELP PROFESSIONAL BRILLIANT not be possible. SERVICE APPRECIATION FRIENDLY IMPRESSED oem David Ashton IMPRESSEDTHANK YOU “Sprssioxaime vou Servicrenc e | SUSEATEASESupportAPPRECIATION HELPFUL Welfare Rights Advice MPRESSEOBRILLIANT Project Manager CONFIDENT

Feedback from our Members about the WRAP service

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LINKWORKING PROJECT

A massive thank you to the dedicated Linkworkers. Their incredible hard work and generosity makes a real difference in the lives of those served on a weekly basis. Hear Us is truly grateful for the time and commitment that the Linkworkers have put in in the last year to improving services. Something in particular to note, Linkworkers have been instrumental in the introduction of activity coordinators on every ward at the Bethlem. This is something they have championed for and at the beginning of 2025, a new cohort of activity coordinators were recruited. Since then, service users have reported ‘feeling more positive’ because they are receiving more 1-2-1 support; they feel they can rely on the consistency of the activity coordinators and have found they engage more due to the exciting activities being introduced weekly. These activities include growing their own produce, boxing, cooking but often change to reflect the needs of the service users at the time. Even though SLaM have a long way to go, little changes like this are instrumental in positively impacting the general e ‘ US experience of those currently engaging with services. This is just is one of the ways that the Linkwork project plays a part in service User users’ recovery journey but it | | also helps form a bridge for those who have become disengaged with traditional support systems to re-connect. In turn, the project continues to provide a sense of purpose to the actual Linkworkers who can utilise their experience to help shape and improve the journey of others. Betty Nassiwa Claire, Betty & Tim at a SLaM Event , Wy Peer Support Coordinator Email: linkworking@hear-us.org

I joined Hear Us initially as part of the Reachout Challenge, which really helped me to stop feeling shame about my mental health. Getting involved in this helped reduce my anxiety about leaving the house and it improved my self-esteem as I realised that I was respected, when I shared my personal journey about mental health. I felt very comfortable and accepted too with my co-workers. Further down the line, I decided to become a Linkworker and this meant that I would actually be rewarded for my time.

For so long I felt people looked down on me because I did not work but now I felt proud to say that I had a job. Being part of the working world is so empowering and I finally feel that I am part of society instead of feeling isolated and useless. Being a Linkworker is very rewarding as I can meaningfully contribute to the wellbeing of others who suffer from mental health issues. Listening and accepting people who are confused and in a crisis is something that has given me so much confidence in myself that I have since gone on to complete a counselling course. I particularly enjoy working with the other Linkworkers. Being part of Hear Us has really changed my life for the better and I am so very grateful.

Linkworker (& Reachout Volunteer)

Feedback from Service Users

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ENGAGEMENT & CAMPAIGNS REACHOUT CREATE 1. The Reachout Create project was awarded / / funding from London Community Fund’s Adobe Funding in September 2024. The project aims, as listed in our funding application: 1. Increasing confidence for our members to share their stories in creative ways | 7 2. Increasing awareness of and accessibility WH) oy to Reachout Project events within the Croydon community and its services ) I 3. Decreasing stigma within the community | fi | around lived experience of mental | | | 1| health using the archive of artwork/ stories/expressions we will compile | [! 4. Developing a diverse representation of stories within Hear Us anti\ stigma work through creative coproduction of workshops/training 5. Providing different services with a greater understanding of how to aid individuals in mental health crisis to strengthen community relationships and renew trust in these services With Reachout Create, we aim to empower volunteers with more inclusive and accessible ways of expressing their lived experience stories through creative means to increase representation of mental health service users’ voices, to decrease stigma around living with mental health conditions. Our N objective is to run creative sessions and workshops over 2 years through which 200 people with lived experience of mental ill health in Croydon will produce artwork capturing their stories, which will be used as part of the ‘ReachOut Challenge’ anti-stigma campaign.

Our Achievements: We are proud to XN say that all our workshops are led by artists with lived experience of mental health. We commenced eoalt\[ANY] the project with our Reachout

Create Open Day on 17th December 2024. This event hosted a paper rose making May workshop, a creative Enaaaement & Camaianina Manager writing activity, festive decoration colouring and reflection, and a paper quilling station. Our second workshop, led by renowned artist Liz Atkin, was the first in a series of six workshops planned for the year. Participants learned \ { charcoal techniques to paint seascapes inspired by the Whitstable Coast. The workshop ended | with a beautiful collaborative drawing that allowed participants to contribute in whichever way made them comfortable.

second workshop, led by renowned artist Liz Atkin, was the first in a series of six workshops planned for the year. Participants learned \ { charcoal techniques to paint seascapes inspired by the Whitstable Coast. The workshop ended | with a beautiful collaborative drawing that allowed participants to contribute in whichever way made them comfortable. Each workshop includes a campaigns element which gives participants time to reflect on their personal mental health journey. Some participants will speak openly to the group while others will silently complete the activity. Doing this at the start of the workshop opens up the topic of mental health at the start so that the therapeutic properties of the creative activity are more effective. It also allows the workshop facilitator and volunteers to notice if any participants need more care and attention during the activities, based on what they have shared or heard. Through this project, we have recruited four new volunteers who have become dependable and consistent helpers with several Hear Us project activities.

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Participant and Volunteer Feedback from our Funder Interim Report

“I was initially nervous to attend the group, but everybody was so welcoming and friendly. It’s really cheered me up on what has been a difficult ” week

Future Plans: The workshops we have planned for the rest of the calendar year include teaching participants charcoal and soft pastel techniques, polyprinting techniques, paper mache, steam-punk inspired drawing, zine-making, and more. May Elroubi, Engagement & Campaigns Manager Email: create@hear-us.org Webpage: www.hear-us.org/reachout/create CAMPAIGNING to produce campaigning activity

May Elroubi, Engagement & Campaigns Manager Email: create@hear-us.org Webpage: www.hear-us.org/reachout/create

This year, we made notable progress towards each of our Campaigns aims:

Build Hear Us capacity to transform our campaigning capacity

to achieve strategic, systemic change in services

Co-produce campaigning activity with people with lived experience
Improve diversity of staff, volunteers and members
Work in partnership with other groups/organisations to produce campaigning activity
Use monitoring and evaluation to learn and improve

We’ve used creative Campaigns activities during our Reachout Create

workshops to introduce concepts like ‘framing’ and the Social Model of Disability to our members. These helped people communicate their stories and the barriers they face in society more productively. These activities are inspired by movement organising spaces such as the Inclusion London PowerUp Together workshops, the Disability Justice Fund learning sessions, and the online Community of Practice for Communication Strategy meetings. These events have enriched the project coordinator’s understanding of campaigns messaging and the importance of

having unified messaging across the disability justice movement. From this knowledge, we have also been able to improve our social media copy when communicating our views to our members or seeking their input. Re-instating our Reachout Challenge steering group meetings has helped build capacity for campaigning in our ROC volunteers by aligning our training materials to the Social Model of Disability, and framing their stories in more impactful ways.

In September 2024, we began working on a campaign for World Mental

Health Day under the theme ‘It’s Time to Prioritize Mental Health in the Workplace’. We heard from our staff, members and volunteers, as well as other mental health community members, about the barriers they experience in the workplace. We gathered their testimonials through anonymous surveys and advisory group presentations. Our new Campaigns segment, the Voice of Change, served as a monthly space to discuss views and co-produce campaign messages. The Voice of Change segment is a platform for service users to:

Voice questions to SLaM staff, commissioners, or councillors.
Highlight issues they have heard about or experienced in mental health services.
Recommend campaigns for Hear Us to collaborate on with other organizations.
Advocate for the change they want to see.
Learn about how to contribute to the campaign’s
project and any active Hear Us campaigns.

These testimonials gathered will be incorporated into our upcoming campaigns messaging against welfare benefit reforms and the government’s attempts to ‘Get Britain Working’.

The Reachout Create project, which involves creative activities, has been instrumental in diversifying our volunteer base. We have recruited creative volunteers from different age groups and ethnic backgrounds with diverse skills and interests who participate in our campaigns activities, thus increasing representation in our messaging. Their efforts

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also make it possible for us to continue hosting Campaigns activities and connecting with more diverse communities. This year we prioritised building a local and London-wide network through the events and forums mentioned. As a result, we began discussions with Breaking Out the Bubble Brixton about collaborating on lived experience training to first responders as an extension of our Reachout Challenge anti-stigma campaign activities. We hope to return to this discussion when there is more capacity for collaboration. For our World Mental Health Day campaign, we worked with Status Employment and SUITE to gather data from service users. We co-signed Inclusion Barnet’s national Campaign for Disability Justice alongside many national Disabled People’s Organisations. David and I attended a protest against the Government Green Paper, Pathways to Work, outside Number 10 Downing Street. Thanks to DPAC for organising this action against welfare reforms. Attending the Disability Justice Fund Learning sessions gave us an opportunity to reflect on our project plan and take stock of ED our achievements and learning opportunities. There is room for improvement in our monitoring and evaluation practices —s Ce) Q== for our campaigns activities, which will be a greater focus for the following year. — g = Overall, it has been valuable representing Hear Us and our work in mental health in Disability Justice spaces in London. Okay @ people ara, for those of you who am happy tomovinghave your photographstaken, if you arei “-. picture © wp9Couldto the frontbe so we‘ag. canA tes @ yogr a. Las i - just a ) 2m aw, fa q . ne fey ree & i co 5 , 4 r . “ may. yeas Zr ‘ - i ; a 3 ' : - ? | 3 := a of| =Fa -- 5 == Fi: , % | a =. - Q . * | ee 3 " = vA) — R % & . ; ‘ q a e aaa ) F : 3 J if. ———7 , — i & ‘ ; | a — J — .a a ’ — Fa ~~ -

this discussion when there is more capacity for collaboration. For our World Mental Health Day campaign, we worked with Status Employment and SUITE to gather data from service users. We co-signed Inclusion Barnet’s national Campaign for Disability Justice alongside many national Disabled People’s Organisations. David and I attended a protest against the Government Green Paper, Pathways to Work, outside Number 10 Downing Street. Thanks to DPAC for organising this action against welfare reforms.

opportunity to reflect on our project plan and take stock of our achievements and learning opportunities. There is room for improvement in our monitoring and evaluation practices for our campaigns activities, which will be a greater focus for the following year.

Future plans

Continue establishing our Volunteer Development & Training program with other Hear Us project leads

Overall, it has been valuable representing Hear Us and our work in mental health in Disability Justice spaces in London.

Instate volunteer information sessions to make

recruitment more accessible and streamlined

Recruit designated Campaigns volunteers to develop and lead the Voice of Change segment
Establish a Campaigns Steering Group for Hear Us staff to devise pathways for campaigns activities to happen systematically across projects

aaaaai4xa&|= May Elroubi, Engagement & Campaigns Manager !) Email: campaignsproject@hear-us.org

Email: campaignsproject@hear-us.org Webpage: https://www.hear-us.org/campaigning-project

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Hear Us would like to thank our volunteers who extend their time, energy, and vulnerability make this project possible.

REACHOUT CHALLANGE

The Reachout Challenge (ROC) Project raises awareness about living with mental health challenges by providing lived experience volunteer-led training to public service employees. We tailor our training content to employees who are likely to interact with people in mental health crisis, such as police and ambulance service employees. ROC volunteers challenge stigmas around mental health by sharing their personal accounts of being in crisis and providing a safe space for participants to share their own personal experiences with mental health. Our Achievements a” This year, we held our usual quarterly sessions with members of police forces from the UK and all over the world at esteemed Hostage and Crisis Negotiation Course, hosted by the Leatherhead Police Federation. Each session brought unique challenges and successes, which our volunteer team handled with grace and humility. We relaunched our ROC Steering Group which runs 1-3 times per month or as needed. Having this time for generating ideas and discussing trainee feedback has made making changes to the training material a lot easier. It’s a space for the volunteer trainers to give their honest input and connect with each other outside of the training sessions. We’ve used the time to check in on each other emotionally, discuss the future of the project, and share lived experiences. It’s especially useful for when new or returning volunteers join the group and want a space to get familiar with the project without diving straight into the trainin sessions. g

We relaunched our ROC Steering Group which runs 1-3 times per month or as needed. Having this time for generating ideas and discussing trainee feedback has made making changes to the training material a lot easier. It’s a space for the volunteer trainers to give their honest input and connect with each other outside of the training sessions. We’ve used the time to check in on each other emotionally, discuss the future of the project, and share lived experiences. It’s especially useful for when new or returning volunteers join the group and want a space to get familiar with the project without diving straight into the trainin sessions. g

May Elroubi, Engagement & Campaigns Manager Email: reachout.challenge@hear-us.org Tel: 020 8681 6888 Webpage: www.hear-us.org/reachout

“Thank you for your honesty and time and the continued work that you do.”

“There is never enough time to share experiences like yours, thank you!”

“This was a great input, it would have been nice to have some more time. It’s a great input.”

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MENTAL HEALTH OPEN FORUM The Hear Us Mental Health = Open Forum is a place for = the local mental health community to come ' together and discuss services that they . ww access and other issues that affect a, them. The Forum is primarily aimed at service users, Amy . but we welcome carers, volunteers, Open FoRum CooRdinator )Ay 2i staff and anyone with an interest in mental health to discuss the issues that affect us all. This year Hear Us -) held 10 Open Forums and were joined by 18 Guest Speakers. Discussion and Feedback Sessions : Giving members a safe space to give feedback to shape and improve services is an important part of the Open Forum. The Open forum held a number of feedback and discussion groups on a range of topics and services. This included Developing the Adult Social Care and Health Strategy with Croydon Council and a list of 5 standards of professional care for patients with mental health needs with Croydon University Hospital. The forum held many feedback sessions with SLaM such us what information about SLaM services would Service users

Discussion and Feedback Sessions Giving members a safe space to give feedback to shape and improve services is an important part of the Open Forum. The Open forum held a number of feedback and discussion groups on a range of topics and services. This included Developing % the Adult Social Care and Health Strategy with Croydon Council and a list of 5 standards of professional care for patients with mental health needs with Croydon University Hospital. The forum held many feedback sessions with SLaM such us what information about SLaM services would Service users

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and their families find useful, SLaM’s Mental Health Act Reduction Project, and the Croydon Personality Disorder Service.

Highlighting Services

The Open Forum also strives to highlight mental health and wellbeing services that members can access. In November for Men’s Mental Health Awareness Month we were joined by MenWalkTalk, a charity focusing on men’s mental health. We were joined by Studio Upstairs and Active Minds to talk about their activity groups. Status Employment spoke about supporting people with complex needs to overcome barriers to employment. : SlaM spoke to us about how to access different services such as SLaM’s SUITE, (Service user and carer involvement in Training and Education), Advance Choice Documents and how to get involved in research at SlaM. Information There can be a lot of misinformation in the news and on social media about important information such as benefits, this can create added worry and stress for our members. The Open Forum aims to provide accurate and up to date information on topics effecting our members. David from Hear US Welfare Rights Advice Project spoke to our members about the Migration to Universal Credit of people on ESA and Housing Benefit. David and May spoke about the Government Benefit Consultation, what it would mean and how to get involved. Members find this sessions very helpful with one member saying “Excellent presentations. Very informative. Thank you” This year the Open Forum has focused on improving the accessibility of our meetings. Hear Us wanted to ensure

Accessibility

This year the Open Forum has focused on improving the accessibility of our meetings. Hear Us wanted to ensure

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the Forum is accessible for all those that want to attend. We have listened to our member’s feedback to improve accessibility such as adding on live captions. At the start of each Forum we open up the floor for members to discuss any accommodations they may need during the Forum. Additionally members are welcome to discuss any access needs privately. The forum is currently online only and I acknowledge that some members may need extra support to access meetings as we do not want IT barriers to get in the way. This has included supporting members to download and use MS Teams for the first time and inviting members to meet 15 minutes before the start of the meeting to iron out issues with mics or speakers. The forum also welcomed guests Croydon Vision and Club Soda to speak about Accessibility for Global Accessibility Awareness Day. We wanted members to be able to access the useful information and still contribute to feedback sessions even if they are unable to attend the meetings. Also understanding that some members may need to have time and space to think about questions asked in feedback sessions and respond at a later date. The Open Forum recourses email recaps key information from each talk, how to respond to feedback sessions as well as relevant mental health events and news. We aim to

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Open Forum Feedback from our Members

insure the information is accessible for those with cognitive difficulties and for those who English is not their first language. We do this by making sure the email is written in plain English, with sentences 12 words or less and not using abbreviations or acronyms.

Inclusion

The Open Forum aims to promote inclusion and create a welcoming space for all our members. This includes promoting the work and events of other community groups committed to inclusion such as Croydon Pride, Rainbow Minds, the BME Forum. The Forum works hard to invite a range of guests that represent our diverse members. This has included Neurodivergent guests and guests committed to BME inclusion. Angela Kibia, BREaD Research Assistant at SLaM spoke to us about BREaD (Building Race Equity & Diversity) in Research Network. Rasheed from Croydon BME Forum spoke to us about EMHIP (Ethnicity and Mental Health Improvement Programme) and the projects future plans.

Amy Kirksmith

Open Forum Project Coordinator Email: forum@hear-us.org Webpage: www.hear-us.org/forum/

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Lived Experience Leading Change 22

DEVELOPMENT & FUNDRAISING

Development and Fundraising has been focused on attaining and maintaining grants from grant funders for three main areas:

Funding for the Welfare Rights Advice Project (WRAP) for 2025-2030 2. Funding for Reachout Challenge and Linkworking and 3) monitoring and reporting to funders on existing grants. We are very grateful to all our grant funders who make it possible for us to support people with mental health challenges in Croydon. This included additional funding for a 3rd advisor for the WRAP project and the Sustainability Strategy Project from the National Lottery from September 2024 to March 2025, funding for Reachout Challenge Create project from London Community Foundation/Adobe and working on monitoring and other bids for 2025 onwards. We received some regular and one-off donations from the public which we are grateful for. We would like to encourage more donations and will be working to increase our visibility to expand our income which can be used to support growth of the charity and meet the needs of our members and service users more effectively. We have received free consultancy and training through our grant funders to improve the services we provide and develop our staff skills and expertise. Notable are support from Cranfield Trust funded by the National Lottery for our Sustainability Strategy project and training and coaching opportunities through Lloyds Foundation. Alongside the development support we have received via our funders, we will be reviewing the most effective ways to work to ensure our service users have the right support at the right time in the right way. More development work is planned during 2025-2026 including to:Undertake business modelling to use our finances more effectively with expertise from Inclusion London, 1. Implement our vision, mission and values, 2. Select and implement a new Customer Relationship Management System (CRM), 3. Governance training for our Board of Trustees, 4. Recruiting a second part time fundraiser and
Working on influencing national policy through our partners such as Inclusion London.

AQS accreditation continues to act as a catalyst to improve the way we work and the services we provide making them more effective for people who use our services. We were focused on maintaining our AQS accreditation through quarterly and annual reviews of our WRAP. This continues to be a significant overhead but we believe it is worth it as it ensures that we continually learn lessons from monitoring and feedback from our service users and implement changes where appropriate to make our services more effective for those using them.

Funder Service Grant Period South West London ICS Core, Linkworking and Open Forum April 2022-March 2027 City Bridge Foundation WRAP April 2021-March 2024 extended to March 2026 National Lottery Reaching Communities WRAP, Sustainability Strategy & Deputy CEO Jan 2022-Mar 2025 Lloyds Foundation Development and Fundraising December 2023-December 2026 Trust for London Campaigns April 2023-March 2026 London Community Foundation/Adobe Reachout Challenge Create September 2024-August 2026 We have continued to develop our relationship with Inclusion London, London’s pan-disability forum, to address issues around disability equality, equity and inclusion, and through the organisation health check which identified areas to address to improve service delivery. We will be working with Inclusion London to ensure that we are in practice a disability friendly organisation, accessible to all, rooted in the mental health community, providing a mechanism for all those with mental health challenges to have their say and change services for the better. Our work in 2025-2026 will focus on maintaining our AQS accreditation, developing our vision for the future and partnership working and identifying and obtaining funding sources Eleanor Yates Development & Fundraising Manager 4G	HEAR US CROYDON
Lived Experience Leading Change
25

Funder
Service
Grant Period
South West London ICS
Core, Linkworking
and Open Forum
April 2022-March 2027
City Bridge Foundation
WRAP
April 2021-March 2024
extended to March 2026
National Lottery Reaching
Communities
WRAP,
Sustainability
Strategy & Deputy
CEO
Jan 2022-Mar 2025
Lloyds Foundation
Development and
Fundraising
December
2023-December 2026
Trust for London
Campaigns
April 2023-March 2026
London Community
Foundation/Adobe
Reachout Challenge
Create
September 2024-August
2026
We have continued to develop our relationship with Inclusion London, London’s
pan-disability forum, to address issues around disability equality, equity and
inclusion, and through the organisation health check which identified areas to
address to improve service delivery. We will be working with Inclusion London to
ensure that we are in practice a disability friendly organisation, accessible to all,
rooted in the mental health community, providing a mechanism for all those with
mental health challenges to have their say and change services for the better.
Our work in 2025-2026 will focus on maintaining our AQS accreditation,
developing our vision for the future and partnership working and identifying and
obtaining funding sources
Eleanor Yates
Development & Fundraising Manager
4G

HEAR US CROYDON

Lived Experience Leading Change

Extracts of Hear Us Annual Accounts 24-25 Current assets 2025 2024 ~~SEE~~ Debtors £1,538 £244 ~~eo eee~~ Cash at bank and in hand ~~Se~~ £255,513 £281,079 ~~‘(a 6 EE~~ Creditors: Amounts falling due within one year £3,191 £1,796 Net assets £253,860 £279,527 Restricted funds £48,579 £63,519 Unrestricted funds £205,281 £216,008 Total Charity funds £253,860 £279,527

Total Charity funds

Lived Experience Leading Change

EQUITY, DIVERSITY AND INCLUSION

These tables show the Equality and Diversity of people that Hear Us have supported over period April 2024 to March 2025

The people that the Linkworking were not asked to provide us with data. We are currently looking at a number of options to gather this data

ETHNICITY	Total	%
African	80	2.2%
Any other Asian background	23	0.6%
Any other Black background	2	0.1%
Any other Black, African or Caribbean background	36	1.0%
Any other ethnicgroup	11	0.3%
Any other Mixed background	8	0.2%
Any other Mixed or Multiple ethnic background	31	0.9%
Any other White background	48	1.3%
Arab	5	0.1%
Asian British	26	0.7%
Bangladeshi	6	0.2%
Black British	224	6.2%
Caribbean	69	1.9%
Chinese	1	0.0%
Indian	30	0.8%
Irish	15	0.4%
Not Disclosed	344	9.5%
Other White background	10	0.3%
Pakistani	10	0.3%
Sri Lankan	2	0.1%
White & Asian	16	0.4%
White & Black African	9	0.2%
White & Black Caribbean	35	1.0%
English, Welsh, Scottish, Northern Irish or British	579	15.9%
Linkwork Project # Service Users	2012	55.4%
Grand Total	3632	100%

EQUITY, DIVERSITY AND INCLUSION

GENDER Female Male Non Binary Transgender Not Disclosed Linkwork Project Grand Total SEXUALITY Asexual Bisexual Gay Heterosexual Lesbian Not Disclosed Other Linkwork Project Grand Total Age Goup 16 - 20 21 - 30 31 - 40 41 - 50 51 - 60 61 - 70 71 - 80 81+ Not Disclosed Linkwork Project Grand Total		Total 833 528 12 6 241 2012 3632 Total 14 33 17 1036 18 500 2 2012 3632 Total 20 195 246 278 339 188 41 10 303 2012 3632		% 22.9% 14.5% 0.3% 0.2% 6.6% 55.4% 100% % 0.4% 0.9% 0.5% 28.5% 0.5% 13.8% 0.1% 55.4% 100% % 0.6% 5.4% 6.8% 7.7% 9.3% 5.2% 1.1% 0.3% 8.3% 55.4% 100%

HEAR US HANDED OUT £50 ALDI VOUCHERS

Postcode	Total	%
BR3	3	0.1%
CR0	776	21.4%
CR2	119	3.3%
CR3	7	0.2%
CR4	1	0.0%
CR5	76	2.1%
CR7	218	6.0%
CR8	98	2.7%
CR9	5	0.1%
SE19	42	1.2%
SE25	99	2.7%
SM5	1	0.0%
SW16	48	1.3%
Homeless	1	0.0%
Out of Area	68	1.9%
Not Disclosed	58	1.6%
Linkwork Project	2012	55.4%
Grand Total	3632	100.0%

BECOME A MEMBER OF HEAR US

BECOME A MEMBER OF HEAR US

We represent the views of people that use mental health services in Croydon to service providers and commissioners.

We contribute to the local mental health promotion agenda, and promote positive mental health within the local community.

We promote mutual respect and equality of rights and opportunities, regardless of disability, with particular reference to local mental health service users and service survivors.

We actively campaign with members on issues raised by members themselves and actively oppose discrimination against service users in Croydon for improvements in local mental health services. We reach out to all service users to encourage and support participation in the Open Forum and other events Hear Us are involved in. We offer service users a communication platform for the constructive exchange of ideas on issues affecting them. We provide a wide range of information about local and national services and up and coming issues that concern users of mental health services in Croydon. Support Hear Us and get involved in the work Hear Us does in all sorts of ways. There’s no pressure to do anything, but if you are keen to take action we’ll support you every step of the way. Potential opportunities include: Becoming a Peer Support Worker with the Linkworking Project and supporting other service users whilst helping to improve our mental health services. Coming along to our monthly Open Forums to join our campaigns to have your voice heard. Joining our Reachout Challenge Volunteers and help fight stigma and discrimination. Supporting Hear Us is suitable for people with a mental illness, parents or carers and professionals living or working in the London Borough of Croydon. You’ll receive regular invites to our events exactly how you wish to receive them, either through regular mail or email.... You choose.

We reach out to all service users to encourage and support participation in the Open Forum and other events Hear Us are involved in.

We provide a wide range of information about local and national services and up and coming issues that concern users of mental health services in

Croydon. Support Hear Us and get involved in the work Hear Us does in all

sorts of ways. There’s no pressure to do anything, but if you are keen to take

action we’ll support you every step of the way. Potential opportunities include:

supporting other service users whilst helping to improve our mental health services.

Coming along to our monthly Open Forums to join our campaigns to have your voice heard.

Joining our Reachout Challenge Volunteers and help fight stigma and discrimination.

Supporting Hear Us is suitable for people with a mental illness, parents or carers and professionals living or working in the London Borough of Croydon. You’ll receive regular invites to our events exactly how you wish to receive them, either through regular mail or email.... You choose.

Lived Experience Leading Change

I am a resident in London Borough of Croydon

Have a recognisable interest in mental health service user issues in Croydon Have had emotional, or psychological problems, or, some form of mental illness

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----- Start of picture text -----
Name:
Address:
Tel:
Email:
Age & DOB:
Gender:
Sexuality:
Ethnicity:
Religion:
Disability:
Please tick how you wish to receive correspondence
Post Email Phone Mobile Text
----- End of picture text -----

Hear Us will not use the information you provide for anything other than distribution of invitations to meetings.

Please read the form thoroughly and check that the information you have provided is correct before signing.

Signature:

Lived Experience Leading Change

Hear Us Orchard House, 0 o ~~k o~~ O 15a Purley Road South Croydon CR2 6EZ

020 8681 6888 hello@hear-us.org www.hear-us.org

Our Vision: For people with mental ill health to have the support needed to thrive, and an end to restrictive and coercive healthcare practices. Our Mission: To empower people with mental ill health, drive systemic change, based on real experiences, and challenge negative perceptions associated with mental illness, stamping out stigma and discrimination.

Registered number: 06891337 Charity number: 1135535

HEAR US

(A company limited by guarantee)

Unaudited

Trustees' report and financial statements

For the Year Ended 31 March 2025

HEAR US

(A company limited by guarantee)

	Page
Reference and administrative details of the Company, its Trustees and advisers	1
Trustees' report	2 - 3
Independent examiner's report	4 - 5
Statement of financial activities	6
Income and expenditure account	7
Balance sheet	8 - 9
Notes to the financial statements	10 - 24

HEAR US

(A company limited by guarantee)

Reference and administrative details of the Company, its Trustees and advisers For the Year Ended 31 March 2025

Trustees	Jacqueline Ashton,Trustee
	Cassandra Austin,Trustee
	Josh Baker-Mendoza,Trustee
	Charlotte Goreing,Trustee
	Abeline Anna Greene,Trustee
	Niall Eugene McVeigh,Trustee
	Luke Colin Russell,Trustee
	Halimah Sadia Zakiuddin,Trustee
Company registered number Charity registered number Registered office Accountants	06891337 1135535 Orchard House 15a Purley Road Croydon CR2 6EZ Axis Accountants Ltd Chartered Certified Accountants & Registered Auditors Zeal House 8 Deer Park Road London SW19 3GY

Page | 1

(A company limited by guarantee)

HEAR US

Trustees' report For the Year Ended 31 March 2025

The Trustees present their annual report together with the financial statements of the Hear Us for the 1 April 2024 to 31 March 2025. The Annual report serves the purposes of both a Trustees' report and a directors' report under company law. The Trustees confirm that the Annual report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019).

Since the Company qualifies as small under section 382 of the Companies Act 2006, the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013 has been omitted.

Objectives and activities

Our practical, regular activities are designed to help individuals manage daily life more effectively, while also addressing their social, emotional, and physical well-being. By drawing on lived experience, we offer empathetic, informed support that empowers people to feel heard, understood, and connected. Hear Us has been built by a highly passionate team committed to ensuring fair access to financial, health, and social inclusion support for people with mental illness in Croydon. As a lived-experience-led charity, we actively challenge restrictive and coercive healthcare practices, as well as the negative perceptions often associated with mental ill health. Through our peer-led support, we work to reduce stigma and discrimination, empowering individuals to live with dignity, autonomy, and hope.

Organisational Development

Over the past year, our Senior Management Team (SMT) has been focused on strengthening the charity’s long-term sustainability. A key priority has been securing additional funding to support our staff and ensure the continued delivery of our vital services over the next five years.

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HEAR US

(A company limited by guarantee)

preventing over-reliance on statutory services.

In this financial year alone, WRAP has secured over 2 million in benefits for our clients, supporting them over the next three years and making a significant impact across the borough of Croydon.

New Projects and Funding Success

Hear Us continues to evolve in response to the needs of Croydon’s mental health community. We’re excited to announce newly secured funding from the Adobe Community Fund, through the London Community Foundation, which will enable us to deliver artistic workshops that empower our members to express their lived experiences creatively. These workshops will provide a safe and inspiring space for self-expression, healing, and connection.

We’ve also secured funding from the Maudsley Charity through the Living Well with Psychosis programme, which will strengthen our Linkworking Project, a peer support initiative that plays a vital role in connecting individuals with services and community resources. This funding will support the recruitment of a Volunteer Coordinator, who will work across Hear Us to enhance volunteer engagement and capacity.

Looking Ahead

Moving forward, Hear Us remains committed to developing and delivering services that are shaped by the voices of Croydon’s mental health community. We will continue to listen, respond, and innovate - ensuring our work reflects the real needs and lived experiences of those we support.

I would like to extend my deepest thanks to all our staff and volunteers for their unwavering passion and commitment. Their dedication to developing and delivering high-quality services has made a profound difference in the lives of people who rely on our support. Hear Us would not be what it is today without their tireless efforts, compassion, and belief in the power of lived experience.

We also extend our heartfelt thanks to the National Lottery Community Fund and City Bridge Foundation for their generous support of our Welfare Rights Advice Project (WRAP). Their funding has enabled us to continue delivering this much-needed service, which is now fully funded to operate for a further five years - providing vital peer support welfare advice to those who need it most.

We report all our project outcomes to funders and share our findings with the South West London Integrated Care Board (SWL ICB) and senior stakeholders across Croydon. We have continued to contribute and represent the voice of Croydon’s mental health community in the development, planning, and commissioning of mental health services.

In setting objectives and planning for activities, the Trustees have given due consideration to general guidance published by the Charity Commission relating to public benefit, including the guidance 'Public benefit: running a charity (PB2)'.

Financial review

a. Going concern

After making appropriate enquiries, the Trustees have a reasonable expectation that the Company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in the accounting policies.

Page | 3

(A company limited by guarantee)

HEAR US

Trustees' report (continued) For the Year Ended 31 March 2025

b. Reserves policy

Reserves Policy

Hear Us endeavours to maintain reserves equivalent to a minimum of 6 months costs at all times. For the financial year 2025/26 this will be approximately £230,000. These should be held in bank accounts with easy withdrawal facilities.

Risk Management

The Board of Trustees have identified and reviewed the major risks facing Hear Us and systems have been established to mitigate them. Lack of financial resources to cover expenditure is recognised as the main concern, together with the need to protect our reputation and ensure that all regulatory requirements are adhered to. Measures to reduce risk in these areas include:

Review of the Service Level Agreement with South West London Integrated Care Board (SWL ICB). Annual Review of events. Regular Committee meetings including Financial Report (current & projected, Charity Chief Executive Officer Reports and a review of fundraising activities. Formation of a fundraising committee who are required to report on all plans and activities to the Board of Trustees. Regular liaison with officers of the Croydon Clinical Commissioning Group. Continuation of staff training programmes.

Structure, governance and management

a. Constitution

Hear Us is registered as a charitable company limited by guarantee and was set up by a Trust deed.

b. Methods of appointment or election of Trustees

The management of the Company is the responsibility of the Trustees who are elected and co-opted under the terms of the Trust deed.

Statement of Trustees' responsibilities

The Trustees (who are also the directors of the Company for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial . Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

select suitable accounting policies and then apply them consistently;

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HEAR US

(A company limited by guarantee)

Trustees' report (continued) For the Year Ended 31 March 2025

observe the methods and principles of the Charities SORP (FRS 102);
make judgments and accounting estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements;
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Company's transactions and disclose with reasonable accuracy at any time the financial position of the Company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Approved by order of the members of the board of Trustees on 5 December 2025 and signed on their behalf by:

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----- Start of picture text -----
Oth Gao
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Jacqueline Ashton Trustee

Abeline Greene Charity Secretary

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HEAR US

(A company limited by guarantee)

Independent examiner's report (continued) For the Year Ended 31 March 2025

Independent examiner's report to the Trustees of Hear Us ('the Company')

I report to the charity Trustees on my examination of the accounts of the Company for the year ended 31 March 2025.

Responsibilities and basis of report

As the Trustees of the Company (and its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the Company's accounts carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner's statement

Since the Company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of (enter body here), which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or
the accounts do not accord with those records; or
the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair' view which is not a matter considered as part of an independent examination; or
the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

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HEAR US

(A company limited by guarantee)

Independent examiner's report (continued) For the Year Ended 31 March 2025

This report is made solely to the Company's Trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Company's Trustees those matters I am required to state to them in an Independent examiner's report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the Company and the Company's Trustees as a body, for my work or for this report.

Signed:

Dated: 5 November 2025

Sohaib Akram FCCA AXIS ACCOUNTANTS LTD Chartered Certified Accountants

Suite 14, Zeal House, 8, Deer Park Road London SW19 3GY

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HEAR US

(A company limited by guarantee)

Statement of financial activities For the Year Ended 31 March 2025

Unrestricted funds 2025 £ 2,286 148,049	Restricted funds 2025 £ - 188,167	Total funds 2025 £ 2,286 336,216
150,335	188,167	338,502
161,063	203,107	364,170
161,063	203,107	364,170
(10,728)	(14,940)	(25,668)
216,009 (10,728)	63,519 (14,940)	279,528 (25,668)
205,281	48,579	253,860

The Statement of financial activities includes all gains and losses recognised in the year.

The notes on pages 11 to 26 form part of these financial statements.

Page | 8

(A company limited by guarantee)

HEAR US

Summary income and expenditure account For the Year Ended 31 March 2025

Note Gross income in the reporting period Less: Total expenditure Net expenditure/(income) for the reporting period	Total funds 2025 £ 338,501 (364,170)	Total funds 2024 £ 361,689 (300,499)
	(25,669)	61,190

The notes on pages 11 to 26 form part of these financial statements.

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(A company limited by guarantee) Registered number: 06891337

HEAR US

Balance sheet (continued) As at 31 March 2025

			2025		2024
	Note		£		£
Fixed assets
			-		-
Current assets
Debtors	11	1,538		245
Cash at bank and in hand		255,513		281,079
		257,051		281,324
Current liabilities
Creditors: amounts falling due within one
year	12	(3,191)		(1,796)
Net current assets			253,860		279,528
Total assets less current liabilities			253,860		279,528
Net assets excluding pension asset			253,860		279,528
Total net assets			253,860		279,528
Charity funds
Restricted funds 14			48,579		63,519
Unrestricted funds 14			205,281		216,009
Total funds			253,860		253,528

The Company was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the company to obtain an audit for the year in question in accordance with section 476 of Companies Act 2006.

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees on 05 November 2025 and signed on their behalf by: OD ____ flee Jacqueline Ashton Trustee

Page | 10 ~~-~~

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

1. General information

The charity is a private company limited by guarantee, registered in England and Wales and a registered charity in England and Wales. The address of the registered office is Orchard House,, 15a Purley Road,, South Croydon, CR2 6EZ.

2. Accounting policies

2.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Hear Us meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

2.2 Income

All income is recognised once the Company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

2.3 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use.

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Company's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

2.4 Tangible fixed assets and depreciation

Tangible fixed assets costing £NIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost.

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HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.4 Tangible fixed assets and depreciation (continued)

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, .

Depreciation is provided on the following basis:

Office equipment

2.5 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.6 Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

2.7 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Statement of financial activities as a finance cost.

2.8 Financial instruments

The Company only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

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HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.10 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Company and which have not been designated for other purposes.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

3. Income from donations and legacies

Donations Donations	Unrestricted funds 2025 £ 2,286	Total funds 2025 £ 2,286
	Unrestricted funds 2024 £ 2,283	Total funds 2024 £ 2,283

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HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

4. Income from Grants

Unrestricted funds 2025 £ 88,266 34,783 - - - - - 25,000	Restricted funds 2025 £ - - 72,141 17,717 35,509 39,400 20,000 3,400	Total funds 2025 £ 88,266 34,783 72,141 17,717 35,509 39,400 20,000 28,400
148,049	188,167	336,216
Unrestricted funds 2024 £ 99,779 39,320 - - - 25,000	Restricted funds 2024 £ - - 124,810 34,935 19,400 16,162	Total funds 2024 £ 99,779 39,320 124,810 34,935 19,400 41,162
164,099	195,307	359,406

Page | 14

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

5. Analysis of expenditure on charitable activities

Summary by fund type

Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Costs Sustainability Strategy Campaigns Project Adobe Reachout Create Various Small Projects General Office Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Costs Campaigns Project Various Small Projects	Unrestricted funds 2025 £ 78,148 38,601 22,576 - - - - - - 21,738	Restricted funds 2025 £ - - - 100,652 27,573 35,459 27,121 10,138 2,164 -	Total 2025 £ 78,148 38,601 22,576 100,652 27,573 35,459 27,121 10,138 2,164 21,738
	161,063	203,107	364,170
	Unrestricted funds 2024 £ 74,775 24,147 27,207 - - - 400	Restricted funds 2024 £ - - - 106,252 32,957 6,775 18,404	Total 2024 £ 74,775 24,147 27,207 106,252 32,957 6,775 18,804

Page | 15

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

General Office	9,581	-	9,581
	136,110	164,388	300,499

6. Analysis of expenditure by activities

Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Sustainability Strategy Campaigns Project Adobe Reachout Create Various Small Projects General Office Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP)	Activities undertaken directly 2025 £ 66,893 37,635 21,998 87,212 27,573 30,532 25,048 10,057 1,950 -	Support costs 2025 £ 11,257 966 578 13,440 - 4,926 2,073 80 214 21,738	Total funds 2025 £ 78,150 38,601 22,576 100,652 27,573 35,458 27,121 10,137 2,164 21,738
	308,898	55,272	364,170
	Activities undertaken directly 2024 £ 59,203 19,659 24,032 88,828	Support costs 2024 £ 15,572 4,488 3,175 17,424	Total funds 2024 £ 74,775 24,147 27,207 106,252

Page | 16

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Deputy CEO Costs Campaigns Project Various Small Projects General Office	32,957 3,615 11,641 -	- 3,160 7,164 9,581	32,957 6,775 18,805 9,581 300,499
	239,935	60,564

Analysis of direct costs

|Staff costs
Legal and professional
Computer and network cost
Rent payable
General expenses
Staff costs
Legal and professional
Computer and network cost
Printing, postage and stationary
Rent payable
General expenses|Service
User
Involvement
2025
£
58,571
1,822
-
6,500
-|Linkworking
Project
2025
£

36,323

120

42

-

1,150|Charity
Developme
nt
2025
£

21,998

-

-

-

-
|Welfare
Rights
Advice
Project
(WRAP)
2025
£

86,225

601

56

-

330|Page | 17
Deputy CEO
Costs
2025
£

27,573

-

-

-

-

27,573
Total
funds
2025
£

295,134

3,218

98

84

6,822

3,542| |---|---|---|---|---|---| ||66,893|
37,635|
21,998|87,212|| ||
Sustainabili
ty Strategy
2025
£
29,857
675
-

-
-
-|

Campaigns
Project
2025
£

25,048

-

-

-

-

-|

Adobe
Reachout
Create
2025
£

9,539

-

-

84

322

112|
Various
Small
Projects
2025
£

-

-

-

-

-

1,950|

|

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

|Analysis of support costs
Legal and professional
Computer and network cost
Printing, postage and stationary
Communications costs
Travelling and entertaining
Advertising and marketing
General expenses
Legal and professional
Computer and network cost
Printing, postage and stationary
Communications costs
Travelling and entertaining
Advertising and marketing|30,532|
25,048|
10,057|1,950|Page | 18

308,898
Sustainabili
ty Strategy
2025
£

4,926

-

-

-

-

-

-

-

4,926
Total
funds
2025
£

14,793

8,322

1,503

3,735

1,900

1,475| |---|---|---|---|---|---| ||
Service
User
Involvement
2025
£
3,369
4,556

-
487
-
1,368
1,476|

Linkworking
Project
2025
£

30

-

7

909

-

-

20
-|

Charity
Developme
nt
2025
£

106

-

472

-

-

-

-

-
|
Welfare
Rights
Advice
Project
(WRAP)
2025
£

5,832

2,724

810

2,311

1,763

-

-

-|| ||11,255|
966|
578|13,440|| ||
Campaigns
Project
2025
£
530
1,042

28
-
72
107|
Adobe
Reachout
Create
2025
£

-

-

-

-

65

-|Various
Small
Projects
2025
£

-

-

186

28

-

-|
General
Office
2025
£

-

-

-

-

-

-|

|

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

- 294 -	- 15 -	- - -	13,500 - 8,238	13,500 1,805 8,237
2,073	80	214	21,738	55,270
				2025 £ 924 924
				2025 £ 290,039 990 4,106
				295,135

9. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2024 - £NIL-) .

Page | 19

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

During the year ended 31 March 2025, no Trustee expenses have been incurred (2024 - £NIL) .

Page | 20

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

10. Tangible fixed assets

Cost or valuation At 1 April 2024 At 31 March 2025 Depreciation At 1 April 2024 At 31 March 2025 Net book value At 31 March 2025 11. Debtors Due within one year Other debtors Prepayments and accrued income	Office equipment £ 663
	663
	663
	663
	-
	2025 £ 1,466 72 1,538

12. Creditors: Amounts falling due within one year

Page | 21

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Other creditors Accruals and deferred income 13. Financial instruments	2025 £ 1,684 1,507
	3,191

	2025
	£
Financial assets
Financial assets measured at fair value through income and expenditure	255,512
Financial assets measured at fair value through income and expenditure comprise cash at bank.

14. Statement of funds

Statement of funds - current year

Unrestricted funds General Funds - all funds Restricted funds Welfare Rights Advice Project Deputy CEO Sustainability Strategy	Balance at 1 April 2024 £ 216,009	Income £ 150,335	Expenditure £ (161,140)	Balance at 31 March 2025 £ 205,204
	216,009	150,335	(161,063)	205,281
	36,252 13,384 -	72,141 17,717 35,509	(100,652) (27,573) (35,459)	7,741 3,528 50

Page | 22

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Campaigns Project Adobe Reachout Various Small Projects Total of funds	11,996 - 1,887	39,400 20,000 3,400	(27,121) (10,138) (2,164)	24,275 9,862 3,123
	63,519	188,167	(203,107)	48,579
	279,528	338,502	(364,170)	253,860

Page | 23

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Balance at 1 April 2023 £ 183,651	Income £ 166,382	Expenditure £ (134,024)	Balance at 31 March 2024 £ 216,008
18,688 13,393 - 2,605	124,810 34,935 19,400 16,162	(106,252) (34,944) (6,775) (18,503)	37,246 13,384 12,625 264
34,686	195,307	(166,474)	63,519
218,337	361,689	(300,498)	279,528
Balance at 1 April 2024 £ 216,009 63,519	Income £ 150,335 188,167	Expenditure £ (161,063) (203,107)	Balance at 31 March 2025 £ 205,281 48,579
279,528	338,502	(364,170)	253,860

Page | 24

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

Summary of funds - prior year

Balance at 1 April 2023 £ 183,651 34,686	Income £ 166,382 195,307	Expenditure £ (134,024) (166,474)	Balance at 31 March 2024 £ 216,009 63,519
218,337	361,689	(300,498)	279,528
	Unrestricted funds 2025 £ 208,471 (3,191)	Restricted funds 2025 £ 48,579 -	Total funds 2025 £ 257,050 (3,191)
	205,281	48,579	253,860
	Restricted funds 2024 £ 63,519 -		Total funds 2024 £ 281,324 (1,796) -
216,009	63,519		279,528

16. Analysis of net assets between funds Analysis of net assets between funds - current year

17. Pension commitments

Page | 25

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

The charity operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the group in an independently administered fund. The pension cost charge represents contributions payable by the charity to the fund.

Page | 26

Registered number: 06891337 Charity number: 1135535

HEAR US

(A company limited by guarantee)

Unaudited

Trustees' report and financial statements

For the Year Ended 31 March 2025

HEAR US

(A company limited by guarantee)

	Page
Reference and administrative details of the Company, its Trustees and advisers	1
Trustees' report	2 - 3
Independent examiner's report	4 - 5
Statement of financial activities	6
Income and expenditure account	7
Balance sheet	8 - 9
Notes to the financial statements	10 - 24

HEAR US

(A company limited by guarantee)

Reference and administrative details of the Company, its Trustees and advisers For the Year Ended 31 March 2025

Trustees	Jacqueline Ashton,Trustee
	Cassandra Austin,Trustee
	Josh Baker-Mendoza,Trustee
	Charlotte Goreing,Trustee
	Abeline Anna Greene,Trustee
	Niall Eugene McVeigh,Trustee
	Luke Colin Russell,Trustee
	Halimah Sadia Zakiuddin,Trustee
Company registered number Charity registered number Registered office Accountants	06891337 1135535 Orchard House 15a Purley Road Croydon CR2 6EZ Axis Accountants Ltd Chartered Certified Accountants & Registered Auditors Zeal House 8 Deer Park Road London SW19 3GY

Page | 1

(A company limited by guarantee)

HEAR US

Trustees' report For the Year Ended 31 March 2025

Objectives and activities

Organisational Development

Page | 2

HEAR US

(A company limited by guarantee)

preventing over-reliance on statutory services.

In this financial year alone, WRAP has secured over 2 million in benefits for our clients, supporting them over the next three years and making a significant impact across the borough of Croydon.

New Projects and Funding Success

Looking Ahead

Financial review

a. Going concern

Page | 3

(A company limited by guarantee)

HEAR US

Trustees' report (continued) For the Year Ended 31 March 2025

b. Reserves policy

Reserves Policy

Risk Management

Structure, governance and management

a. Constitution

Hear Us is registered as a charitable company limited by guarantee and was set up by a Trust deed.

b. Methods of appointment or election of Trustees

The management of the Company is the responsibility of the Trustees who are elected and co-opted under the terms of the Trust deed.

Statement of Trustees' responsibilities

select suitable accounting policies and then apply them consistently;

Page | 4

HEAR US

(A company limited by guarantee)

Trustees' report (continued) For the Year Ended 31 March 2025

observe the methods and principles of the Charities SORP (FRS 102);
make judgments and accounting estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements;
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in business.

Approved by order of the members of the board of Trustees on 5 December 2025 and signed on their behalf by:

==> picture [377 x 58] intentionally omitted <==

----- Start of picture text -----
Oth Gao
----- End of picture text -----

Jacqueline Ashton Trustee

Abeline Greene Charity Secretary

Page | 5

HEAR US

(A company limited by guarantee)

Independent examiner's report (continued) For the Year Ended 31 March 2025

Independent examiner's report to the Trustees of Hear Us ('the Company')

I report to the charity Trustees on my examination of the accounts of the Company for the year ended 31 March 2025.

Responsibilities and basis of report

Independent examiner's statement

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or
the accounts do not accord with those records; or
the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair' view which is not a matter considered as part of an independent examination; or
the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].

Page | 6

HEAR US

(A company limited by guarantee)

Independent examiner's report (continued) For the Year Ended 31 March 2025

Signed:

Dated: 5 November 2025

Sohaib Akram FCCA AXIS ACCOUNTANTS LTD Chartered Certified Accountants

Suite 14, Zeal House, 8, Deer Park Road London SW19 3GY

Page | 7

HEAR US

(A company limited by guarantee)

Statement of financial activities For the Year Ended 31 March 2025

Unrestricted funds 2025 £ 2,286 148,049	Restricted funds 2025 £ - 188,167	Total funds 2025 £ 2,286 336,216
150,335	188,167	338,502
161,063	203,107	364,170
161,063	203,107	364,170
(10,728)	(14,940)	(25,668)
216,009 (10,728)	63,519 (14,940)	279,528 (25,668)
205,281	48,579	253,860

The Statement of financial activities includes all gains and losses recognised in the year.

The notes on pages 11 to 26 form part of these financial statements.

Page | 8

(A company limited by guarantee)

HEAR US

Summary income and expenditure account For the Year Ended 31 March 2025

Note Gross income in the reporting period Less: Total expenditure Net expenditure/(income) for the reporting period	Total funds 2025 £ 338,501 (364,170)	Total funds 2024 £ 361,689 (300,499)
	(25,669)	61,190

The notes on pages 11 to 26 form part of these financial statements.

Page | 9

(A company limited by guarantee) Registered number: 06891337

HEAR US

Balance sheet (continued) As at 31 March 2025

			2025		2024
	Note		£		£
Fixed assets
			-		-
Current assets
Debtors	11	1,538		245
Cash at bank and in hand		255,513		281,079
		257,051		281,324
Current liabilities
Creditors: amounts falling due within one
year	12	(3,191)		(1,796)
Net current assets			253,860		279,528
Total assets less current liabilities			253,860		279,528
Net assets excluding pension asset			253,860		279,528
Total net assets			253,860		279,528
Charity funds
Restricted funds 14			48,579		63,519
Unrestricted funds 14			205,281		216,009
Total funds			253,860		253,528

The Company was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the company to obtain an audit for the year in question in accordance with section 476 of Companies Act 2006.

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees on 05 November 2025 and signed on their behalf by: OD ____ flee Jacqueline Ashton Trustee

Page | 10 ~~-~~

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

1. General information

2. Accounting policies

2.1 Basis of preparation of financial statements

2.2 Income

All income is recognised once the Company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

2.3 Expenditure

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Company's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

2.4 Tangible fixed assets and depreciation

Tangible fixed assets costing £NIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Page | 11

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.4 Tangible fixed assets and depreciation (continued)

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, .

Depreciation is provided on the following basis:

Office equipment

2.5 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.6 Cash at bank and in hand

2.7 Liabilities and provisions

Liabilities are recognised at the amount that the Company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

2.8 Financial instruments

Page | 12

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.10 Fund accounting

3. Income from donations and legacies

Donations Donations	Unrestricted funds 2025 £ 2,286	Total funds 2025 £ 2,286
	Unrestricted funds 2024 £ 2,283	Total funds 2024 £ 2,283

Page | 13

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

4. Income from Grants

Unrestricted funds 2025 £ 88,266 34,783 - - - - - 25,000	Restricted funds 2025 £ - - 72,141 17,717 35,509 39,400 20,000 3,400	Total funds 2025 £ 88,266 34,783 72,141 17,717 35,509 39,400 20,000 28,400
148,049	188,167	336,216
Unrestricted funds 2024 £ 99,779 39,320 - - - 25,000	Restricted funds 2024 £ - - 124,810 34,935 19,400 16,162	Total funds 2024 £ 99,779 39,320 124,810 34,935 19,400 41,162
164,099	195,307	359,406

Page | 14

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

5. Analysis of expenditure on charitable activities

Summary by fund type

Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Costs Sustainability Strategy Campaigns Project Adobe Reachout Create Various Small Projects General Office Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Costs Campaigns Project Various Small Projects	Unrestricted funds 2025 £ 78,148 38,601 22,576 - - - - - - 21,738	Restricted funds 2025 £ - - - 100,652 27,573 35,459 27,121 10,138 2,164 -	Total 2025 £ 78,148 38,601 22,576 100,652 27,573 35,459 27,121 10,138 2,164 21,738
	161,063	203,107	364,170
	Unrestricted funds 2024 £ 74,775 24,147 27,207 - - - 400	Restricted funds 2024 £ - - - 106,252 32,957 6,775 18,404	Total 2024 £ 74,775 24,147 27,207 106,252 32,957 6,775 18,804

Page | 15

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

General Office	9,581	-	9,581
	136,110	164,388	300,499

6. Analysis of expenditure by activities

Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP) Deputy CEO Sustainability Strategy Campaigns Project Adobe Reachout Create Various Small Projects General Office Service User Involvement Linkworking Project Charity Development Welfare Rights Advice Project (WRAP)	Activities undertaken directly 2025 £ 66,893 37,635 21,998 87,212 27,573 30,532 25,048 10,057 1,950 -	Support costs 2025 £ 11,257 966 578 13,440 - 4,926 2,073 80 214 21,738	Total funds 2025 £ 78,150 38,601 22,576 100,652 27,573 35,458 27,121 10,137 2,164 21,738
	308,898	55,272	364,170
	Activities undertaken directly 2024 £ 59,203 19,659 24,032 88,828	Support costs 2024 £ 15,572 4,488 3,175 17,424	Total funds 2024 £ 74,775 24,147 27,207 106,252

Page | 16

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Deputy CEO Costs Campaigns Project Various Small Projects General Office	32,957 3,615 11,641 -	- 3,160 7,164 9,581	32,957 6,775 18,805 9,581 300,499
	239,935	60,564

Analysis of direct costs

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

- 294 -	- 15 -	- - -	13,500 - 8,238	13,500 1,805 8,237
2,073	80	214	21,738	55,270
				2025 £ 924 924
				2025 £ 290,039 990 4,106
				295,135

9. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2024 - £NIL-) .

Page | 19

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

During the year ended 31 March 2025, no Trustee expenses have been incurred (2024 - £NIL) .

Page | 20

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

10. Tangible fixed assets

Cost or valuation At 1 April 2024 At 31 March 2025 Depreciation At 1 April 2024 At 31 March 2025 Net book value At 31 March 2025 11. Debtors Due within one year Other debtors Prepayments and accrued income	Office equipment £ 663
	663
	663
	663
	-
	2025 £ 1,466 72 1,538

12. Creditors: Amounts falling due within one year

Page | 21

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Other creditors Accruals and deferred income 13. Financial instruments	2025 £ 1,684 1,507
	3,191

	2025
	£
Financial assets
Financial assets measured at fair value through income and expenditure	255,512
Financial assets measured at fair value through income and expenditure comprise cash at bank.

14. Statement of funds

Statement of funds - current year

Unrestricted funds General Funds - all funds Restricted funds Welfare Rights Advice Project Deputy CEO Sustainability Strategy	Balance at 1 April 2024 £ 216,009	Income £ 150,335	Expenditure £ (161,140)	Balance at 31 March 2025 £ 205,204
	216,009	150,335	(161,063)	205,281
	36,252 13,384 -	72,141 17,717 35,509	(100,652) (27,573) (35,459)	7,741 3,528 50

Page | 22

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Campaigns Project Adobe Reachout Various Small Projects Total of funds	11,996 - 1,887	39,400 20,000 3,400	(27,121) (10,138) (2,164)	24,275 9,862 3,123
	63,519	188,167	(203,107)	48,579
	279,528	338,502	(364,170)	253,860

Page | 23

(A company limited by guarantee)

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Balance at 1 April 2023 £ 183,651	Income £ 166,382	Expenditure £ (134,024)	Balance at 31 March 2024 £ 216,008
18,688 13,393 - 2,605	124,810 34,935 19,400 16,162	(106,252) (34,944) (6,775) (18,503)	37,246 13,384 12,625 264
34,686	195,307	(166,474)	63,519
218,337	361,689	(300,498)	279,528
Balance at 1 April 2024 £ 216,009 63,519	Income £ 150,335 188,167	Expenditure £ (161,063) (203,107)	Balance at 31 March 2025 £ 205,281 48,579
279,528	338,502	(364,170)	253,860

Page | 24

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

Summary of funds - prior year

Balance at 1 April 2023 £ 183,651 34,686	Income £ 166,382 195,307	Expenditure £ (134,024) (166,474)	Balance at 31 March 2024 £ 216,009 63,519
218,337	361,689	(300,498)	279,528
	Unrestricted funds 2025 £ 208,471 (3,191)	Restricted funds 2025 £ 48,579 -	Total funds 2025 £ 257,050 (3,191)
	205,281	48,579	253,860
	Restricted funds 2024 £ 63,519 -		Total funds 2024 £ 281,324 (1,796) -
216,009	63,519		279,528

16. Analysis of net assets between funds Analysis of net assets between funds - current year

17. Pension commitments

Page | 25

HEAR US

(A company limited by guarantee)

Notes to the financial statements For the Year Ended 31 March 2025

Page | 26

2025-03-31-accounts

HEAR US CROYDON

Our Vision:

Our Mission:

HEAR US ANNUAL REPORT FOR THE

YEAR ENDED 31 MARCH 2025

CHARITY # 1135535 - COMPANY # 06891337

CHAIR OF HEAR US STATEMENT

CHIEF EXECUTIVE’S STATEMENT

WELFARE RIGHTS ADVICE PROJECT (WRAP)

LINKWORKING PROJECT

REACHOUT CHALLANGE

Highlighting Services

Accessibility

Inclusion

DEVELOPMENT & FUNDRAISING

EQUITY, DIVERSITY AND INCLUSION

EQUITY, DIVERSITY AND INCLUSION

BECOME A MEMBER OF HEAR US

HEAR US

Unaudited

HEAR US

(A company limited by guarantee)

Contents

Reference and administrative details of the Company, its Trustees and advisers For the Year Ended 31 March 2025

HEAR US

Trustees' report For the Year Ended 31 March 2025

Objectives and activities

Organisational Development

Financial review

a. Going concern

HEAR US

b. Reserves policy

Reserves Policy

Risk Management

Structure, governance and management

a. Constitution

b. Methods of appointment or election of Trustees

Statement of Trustees' responsibilities

HEAR US

(A company limited by guarantee)

Trustees' report (continued) For the Year Ended 31 March 2025

Independent examiner's report to the Trustees of Hear Us ('the Company')

Responsibilities and basis of report

Independent examiner's statement

HEAR US

Statement of financial activities For the Year Ended 31 March 2025

HEAR US

Summary income and expenditure account For the Year Ended 31 March 2025

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

1. General information

2. Accounting policies

2.1 Basis of preparation of financial statements

2.2 Income

2.3 Expenditure

2.4 Tangible fixed assets and depreciation

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.4 Tangible fixed assets and depreciation (continued)

2.5 Debtors

2.6 Cash at bank and in hand

2.7 Liabilities and provisions

2.8 Financial instruments

Notes to the financial statements For the Year Ended 31 March 2025

2. Accounting policies (continued)

2.10 Fund accounting

3. Income from donations and legacies

Notes to the financial statements For the Year Ended 31 March 2025

4. Income from Grants

Notes to the financial statements For the Year Ended 31 March 2025

5. Analysis of expenditure on charitable activities

Summary by fund type

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

6. Analysis of expenditure by activities

HEAR US

Notes to the financial statements For the Year Ended 31 March 2025

Analysis of direct costs

Notes to the financial statements For the Year Ended 31 March 2025