CITIZENS ADVICE NEWCASTLE LIMITED (A company limited by guarantee)
REPORT AND FINANCIAL STATEMENTS For the year ended 31 March 2023
Charity Number 1135396 Company Number 02114435
CITIZENS ADVICE NEWCASTLE LIMITED (A company limited by guaranleèl ANNUAL REPORT AND FINANCIAL STATEMENTS For the ear ended 31 March 2023 Contents Paue Reference and administralivo details Tru$tees' annual report 2to7 Independent examiners report Statement of Financial Activities (including income and expondilure account) Balance Sheet 10 Slalement of Cash Flows 11 Notes to the financial stalemenl$ 12to22
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) TRUSTEES. ANNUAL REPORT For the year ended 31 March 2023 Reference and Administrative Details Chief officer T Armstrong Trustees K. Reed, Chalr IR Harris, Vice Chair A L Crawley, Treasurer A Carver l R Harrls Cclrvlng S Jaldka l Mackintosh C M Purdon S Parker H Fawzi lappointed 16 September 20221 O Holmes lappolnted 10 November 20221 G Roll (appointed 10 November 20221 C Maclaren lappolnted 10 November 20221 S Wood lappointed 19 January 20231 Key Management Personnel T Armstrong, Chlef Officer C Iredale, OFFice manager Registered office 4 Floor City Library Charles Avlson Buildlng 33 New Bridge Street Newcastle upon Tyne NE18AX The Charity is Incorporated in England and Wales Charlty Reglstration Number 1135396 Independent Examiner Connected Volce Buslness Services One Strawberry Lane Newcastle upon Tyne NE146X Bankers Unity Trust PIC Nlne 8rlndley Pla Blrmlngham BI 2JB Company Registration Number 02114435
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) TRUSTEES, ANNUAL REPORT For the year ended 31 March 2023 The Iruslees, who are directors for the purposes of Gompany law. present tho annual report together with the financial statements and Ind&pendent examiners report of the charitable company for the year ended 31 March 2023. Structure, governance and management Naturo of governlng document Citizens Advice Newcastle Is a Chantable Company Limited by Guarantee. The charity was originally fomied In Soplembèr 1939, and incorpor8ted as a nol-for-profil limited charity on 23 March 1987, All reference8 to Ihe'chanty or"Company refer lo the Charilsble Company The Company was established under a Memorandum of Association which sel out the objects and powers of the Cherilable Company and Is governed under Ils Arliole8 of Association The Memorandum and Articles ofAssocialion state that thè Company'8 main ¢)bieclives are the advancement of education, the protection of health and the relief of poverty, 8lckn&s8 and clistre8S" Th18 is aehleved through the provision of free, Gonfidenlial. impartial and independent advi and information for the benefit of the community, and by Influencing the development of Social policies whicl ensure indlvlduals do not suffer through a lack of knowledge, or an Inability to express their needs effectlvely. The Charity Is organised so that the members meet regularly lo manage Ils affairs The Chief Officer, who Is also Company Secretary, is responsible for the day-to4ay adminislralion of the Charity, together with the staff rnanagement team The workforce comprise8 a cunbination of paid stall and volunteers, and they provide all the Charills seNices and aclivilie8. Rocruitment and appointment of trustegs The directors of the Company are also Charlty Iruslees for the PUfPOSeS of chanly law and undar the Companls Articles are known as members of the Trustee Board Under the requirements of the Memorandum and Articl8s of A880ciation tho eMberS of the Trusloo Board are elected lo serve for a period of three years after which they must be re-elected al the next General Mling The TnJ8teè Board 8eek81o en$ur8 that thè needs of th8 CharitV8 dlenls are appropriately reflected and met through the dlversily of tha Trustee BOO which Includes members wrf(h local charitable and voluntary agency knowledge, sound business ski118, professional 8xperience and knowlodge of working with slalulory agencies. Trustees are drawn from 8 cross section of different cultural and community backgrounds Affillatlons Citszens Advice Newcastle 18 a member of the National Ass¢xialion of CItLzens Advice and requlred to comply with the regulations provided by th18 umbrella organL8alion. IndUcOn and tralnlng of truste88 All new Trustee8 are provlded wlh an induction whioh.. • Informs them about their roies, ffjsponslb111e& and Ilabllllle$- infom them 8bout the current work of the Charty., the business and devebpmenl plan¥-, financial and staffing resources., see quality standards and perfomance, and project funding reqL¢irements. enables them to identrfy afld utilise the particular knowledge, skills end experience which their particular contributlon bring8 lo the Trustee board, kl8ntlfie$ any further infomia1n, Iralning or support they mighl QuIre to fulfil thr roles. Supports and encourages them to develop new skill$ and expertise which will benelit the charity
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) TRUSTEES, ANNUAL REPORT For the yearended 31 March 2023 Organlsatlonal structure The activrties of the Charilabla Company are overseen by the Board of Trustee8 (see page 11 and the Company Secretary The Trustees receive no remuneration for Ihair services and no trustees were roimbur8ed for any expenses Incurred In the year. All the Iruslees, as listed on page 1, have undertaken to contribute an amount not exceeding £1 towards any deficrt ansing In the event of the Charitable Company beinu wound up Th18 ouarantee applies during the penod of membership and extends for one year after member8hip cea8e$ New Trustees are elected by the Board or by the members of the Charity In a general meeting New m8mber8 are encouraged to attend all regular Board meètings lo ensure that they are fully infomed about the objectives and current activitie8 of the Charity Each Trust* Is encouraged and supported to regLJlarly review and updats their Trustee skills and knOedge so that they are fully aware of their responsibilities as a Trugtee of the Charity. Major rlsks and management of those risks The Dirgclors l Trustees are responsible for keeping prop&r accounting rOrds, and safeguarding the assels of the Charity They continuously assess the major r18ks which the Chanty is exposed tr) and put in place MilallOn lo remove, minimise and manage those risks, in particular those relating lo flnance and lo the health, safety and wellbeing of all stsff, volunteers and client8 The Trustee5 have appointed one Trustee lo be Iheir'RK%k Champlon. and he has cemplled a specrflc Risk Regisl6r which he maintains He provides an updated Risk Register report foT all Trustees lo consider at Board meetings. Oblectlves and actlvltl68 Oblects and aims Crtizens AdVe Newcastl8 18 established for the purpo88 of benefiting the community of the Malropolilan District of Newcastle upon Tyne and Ihg wider North East regn The Charity 8chieve8 this by advancing the eduGatipn of the public In matters relaknng to mental, physical and social welfare, and by relieving poverty and dtresS Cf(Lzens AdVe Newcastle provide8 free, confidential, Impartial and independent advice and inforMatn for the benefit of the community. The Charity provides advice to everyone. regardle88 of age, race, gender, sexualrty or disability The Charity continues to employ 8killed and expenenced staff in order to Supply advice ServaS to clients face-to-fa, by telephone. &mail and webchat The Charty has not made any matenal changes to these policies in the last year. To obtain nocessary fundlng. 8pplications were made to variou8 local, regional and national provider8 of communrty finance. Fundraising diTsclosur•s The Charity is required to reFK)rt how f( deale with fundraising from the public The Charity does not Use a professional fundr8is8r or commerGial partlClP8lor lo raise funds Any monies raised direct from the public are used for charitable activi(ies. In accordance with the guidelines Sel out by the Charf(y Commisslon and UK law. We aayS respect the privacy and contact preferences of all public donors, including those who choose lo remain anonymous Publlc benefit The trustees confirm that they have complied with the requirements of section 4 of the Charilios Act 2Q111o have due regard to the publ benefit guidance published by the Charity Commission for England and Wales.
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guaranteel TRUSTEES, ANNUAL REPORT Forthe year ended 31 March 2023 Achlevements and performancè The main objective of the Charity Is the provision of free, impartial and independent advice lo people who live, work or study in Nowcaslle upon Tyne. and lo improve the policies and practices which affect their lives. Our strategic pnorilies for 2022-2023 were 1) lo Improve the fin8ncHI posrtion of the organisalion- to reduce the organisalion$ forecast deficit and we Iransfom)ed this lo a heahY surplus al thè end of 2023, To develop a small fundraising team from the existing slafl lo concentrate on funding bid8 that wll pay for core costs, and we successfully developed a small fundralsing t&am who were 8ucce8sful In apptying for 80me srnaller core bid8 2) To build upon and Improve the relationships with Newcastle City CounGiI by connecting with all councillors to highlight and promote our servicès and to meet with all cabinet members lo highlight and promote our services following local elections, we have mel with or had contact with all councillor8 and many of them attended our offices to 8e&what we did 3) To redesign our digital advlce serv0 and w& achieved this by re-d@ploying a momber of staff and placing more advi$er$ on our telèphone advelIne. 4) To continue and build upon ourgreal Research and Campaigns work- 88 thi8 is a twin aim of the organisation we continue lo highlight the Issues that affect those in need and we wero instrumental in gelling the City Council lo accredit as a living wage employer and we continue to highlight the cost of living Issues and campaign for Inflationary rise8 in benefrts and the ImplicalioDs around energy price Gap rises. We cannot do this work without the help of Millfield House Foundation who fund our ReSeah and Campaign$ Manager. As an organisalion that promdes ossenlial support and guidance10 5ndNiduals facing financial challenges, we experienced a surge In demand for our servicgs In 2022-2023 when the cost of living started to bile and many more people found themselves struggling to make ends meet, which lead to an Increased need for financial adwce, debt management and olhar Services provided by tha organisation. In 2022-2023 we helped nearly 17,000 people with a massive 26,000 different Issues achieving overall outcomes of £8 2 milln back, to the Newe8slle community during very difficult circumstances Some ol the wod( comgs through our core face lo face, telephone and digital advice service which is funded primarily by Newcastle City CounGIl and without this funding many of the people who InlallY conlattl us for help would have nowhere else lo go As paFt of our Involvementwlth Newcaslle'8 actlv8 Incluslon team we became a regislered organi8alion lo provide Household Support Fund referrals and we managed 654 applications between Septembgr and January which pul £130,800 into the pockots of the peoplo ol Newcastle Our Glienl numbers smashed pre-covid levels and whilst we managed the increase In demand through a lot of staff goodwill our vo5unteer numbers were 81111 greatly reduced We obtained 80mè funding through the Community Foundation lo campaign for older volunteers lo a88isI the serviGe and we managed to successfully rocruil not only older volunteers bul also. earty retireès. We were lucky enough lo attract some younger voluntèers through our normal recruitment, who saw tho benefits of volunleenng with the sorviGe following a time when they were in bckdown and onEyjusl retuming lo University. Our successfvl partnership wrth Northumbria Universrty and our Law in the Community project continues lo thrive and thi4 year we had 22 enthuslaslic students who were with us for a period of 2 month8. The students increased their skills and thoroughly enjoyed their time wrth u8.
CITIZENS ADVICE NEWCASTLE LIMITED IA company lirllited by guarantee) TRUSTEES, ANNUAL REPORT For the year ended 31 March 2023 Staff working on th9 Core seNSce returned to the office 5 days per week Project staff were hybnd working and the baiance becamg 2 days In the office and 3 days al home with Some project staff attending 4.1. We had leamed early in the year that our face lo face debt advice semce was being recommissioned and akhough our contract had been extendgd we lost 2 debt advisers from 6 down lo 4 and this left u8 wrth some challenges as many of the experienced Debt adviser8 had by thi8 time managed to obtain employm8nl elsewhere. With the demise of our help to claim semce we managed to redeploy one member of staff as a family welfare adviser working In deprived communities, wrth the h$lp of a service level agreement lo provide advice services through Action for Children This meant we werg able lo relain the servkes of a skilled employee Our Northem POWergr project assisted nearly 1,500 pe¢)ple with ov&r 5.000 i88ue8 Wrth financial outcomes of £841,717 The current contract ended in December 2022 and an exlenslon to the contract was given so that there could bo 8 wider collaboration and whilst w? Continued to advise clionts, we w¢re excited lo be involved with 8 wKl8r group of local Citizens Advice in a new collaboration in the future. Our Energy Redre88 fund continued and we were luckylo extend this project through lo North Tyneside with the generou8 c(>operalion of North Tyneside Citizens Advica who thought we would be better placed lo lake on the half post as We had expenence through our Newcastle side of th8 project Our Wis8 Steps prqecl gxpanded lo Include an extra post of a Benefits and Money Adviser and between the posts they managed to advise people so that they were able lo remove thè barriers to employment We were Informed In early 2023 that the Wise Steps project funding was ending and both caseworkers needed lo wnd down their ca86work for this project. We understood that Wise Steps woukj be bidding for a new fund people and 8kills with North of Tyne Combined Aulhorrty bul because the funding was diaslically reduced our Wise Steps project would not exist In,its current fomi. We were able to relain the skills of both employees and redeploy them to other projects Vve were lucky enough lo r01ve further funding frc5m the Department of Levelling Up, Housing and Communities for our work with Hong Kong BINOI We were able lo continue with our helpline and email address for anyone coming from Hong Kong as a British National Overseas that needed advice on anything We also were able lo rocruil a BINOI volunteer dunng thi$ Ilme who had an indudion and Completed some train5ng but l)ecause of family circumstances We extended our outreach services through a local service partnershlp with Action for Chlldren Aelion for children have provided funding to us for an adviser who attends their Benwell Offi and this partnership has boen so successful il has continued for a number of years. Action for childron also have Cenlres In Nèwbiggln Hall (Galafieldl and North Kenton (the Haven) and they approached us to replicate the partnership we had with Benwell Sessions started In Galafield in July and the Hoven in September. We were also fortunBle lo procur& a partnership with Walker and District Foodbank who had received some funding through the TFUSsell Trustto provide an advisar lo attend their foodbank day The contract is for 2 year8 and Is 8 succossful project which 18 extremely busy With the general Cost of Living not sel to decrease for some time demand for our seNces has never been higher. 2023-2024 Is 8el to be another record-breaking year in incrèased poverty and the need for help. Our partnerships with other agencies, Including the WISE Group, Action for Children and Northumbria Unlverslty Law School have continued successfully Wilh the emphasis on child povgrty in tho region
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) TRUSTEES, ANNUAL REPORT For the year ended 31 March 2023 wa are In early dlscussions wth Action for children lo look al outreach 8e8sion8 soma areas of the City Financial review The overall surplus for the year Is £92,67912022- £19,181) The memorandum of association does not provide for any dislnbulion to members The trustees consider Ihg reserves position to be salisfaclory 11 Is the policy of the Charity to maintain unrestrfcled funds, which ar@ free reserves of the Charity, at a lèvel which provKles Sufficient funds lo cover management, admini8lration and support Costs. Further detail is given undgr the Reserves Policy heading below Policy on reserves Thls Re8eN&8 Policy 18 monitored and reviewad on an annual bas18 by th8 Trustees The Trustees consKler Ihal the Charity should hold financial rgsetwes In order to ensure that tha Charrty can continue lo operate and meet the needs of clients in the event of unforeseen and potentially damaging financi81 cir¢umslances. The Charfly operate8 with only Iimlled flnancial resDurces Th& cal¢ulalion of free reserve$ Is based on the definrtion included In Ihg Charity Slalemenl Of Recommended Practice ISORPI which provides recommendations for accounting and reporting for charrties. The Trustees have examined the requirements of th8 ¢hanlable company lo hold free reserves- those reserves not Invested In tangible fixed assets, ex¢luding long term liabilrtigs, or designated for a particular purpose This exercise considered LK>lh the norm81 requirements for working caprtal and the loss of income of a hypolhelical bul reasonable reduction In the scale of the Charity's operations. ResuIng from this, the Twstees considered il would be 8ppropriale to hold the equivalent of three months, unreslricled running costs. Thus, considering the noxt 12 month$ expendllure of clrca £700 - £800k. 3 months free reserves would èquate lo approximately £157k As 8131st March 2023 free reserves weie £369,154 {2022. £260.9391 The Trustees have de81gnaled reserves accordingly, bul continue lo balance the ongoing prBssures placed upon those free resèrves by th8 demand for the Charity'8 Se1¢&8, ag8in8t future obligations. Therefore, the Trustees recoJnise that in the medium and longer term the Charrty will need to Continue lo generate surpluses In order to be in a position lo meet those future obligations. Further, demand for the Charity's seNIcgs continues lo grow each year, so the demand on future free reseNes wll also be greater. The Charity will therefore segk to secure continued funding from existing sources, bul also diversify th$ funding base by allracling for long lemi Investment Having CDnsiderod the options available. thè Trustees decided lo invest monies in a high inl8resl account Movement in fix8das$6ts are shown in the notgs to the accounts The Charitls assets are hehy in order to facilitate the giving of free, confidential and independent advice and their estimated value 18 not materially drfFerenl from that Shown on the balance sheet The TruBtee8 conslder that the Charitls a888ts ara avallable and adequate lo fulfil the obligations of the Charity Reslricled funds aye those which are specifically restncled by the donor or funder for a particular project or activity and which cannot be used for the general purposes of the Chanty Their oxislence, and the sums of money therein, do does not imply that there has been an underspend They may have accrued through a variety of circum81ances including liming differences beeen the charit8 financial year and the funding year of the prolect concerned. Detail8 of these can b& found In Note 18 to the financial statements. Investment pollcy and objectlveg The Trustees aro committed to retaining a piudent amount of rèsarves within the ChariiO8 fundB. Cash funds that pxceed rts Immediate requirements to finance Ils charitable aclivilles ar6 held In bank savings account8.
crrizENS ADVICE NEWCASTLE LIMITED IA company1Smited by guarantee) TRUSTEES, ANNUAL REPORT For the year ended 31 March 2023 Koy Management Personnel The Board all give their lime freely and no Trustee8 reIved remuneratlon In the yoar They consider that the Key Manag&menl Personnel IKMPI of the charity are those noted In the Releronce and Adminislralion section of this report. Together with the Board, these KMP are those in charge of directing and controlling, njnning and operating the activities of the Chanly on a day.lo-day basis. The pay of the KMP is reviewed annually and normally Increased In accordance wvch the average cost of livSng award. The Trustees benchmarf( salaries against the pay levels of other comparable charities and sirnilar organ18alion8 within the advico sector Pay levels sie sel using thls information, together with the budgel and foreca81 fiyur8s lo en8ure that the Chanly ¢an afforrl any proposed Increases. Th& Board then agree any uplrft In staff remuneration Plans for firture perlods Alms and key obJectlve8 for future pèrlods We wll continue lo provide a free, Independent and Impartial general advl¢e sgrvice and will lsxk for new ways lo provide support lo those who it. Going concern The Trustees are satisfied that the organisalion Is able to operatè for the foresoeable lulure on tha basis gf known and reasonable projected level8 of Income and therefore the going ¢oncern ba81¥ of accounting is appropriate. Covid-19 risk 18 continually reviewed as noted above Statement of Trnstees. Responslbllltles The Iruslees (who are also the directors of Citizens Adwce Newcastle Limited for the purposes of company lawl are responsible for preparing the Iruslees. report and the financi81 slalements In accordance with the United Kingdcm Accounting Standards Iuniied Kingdom Generally Accepted Accounting Practic8) and apPIable law and regulations. Company law requires the trustees to prepare financial statements for each fanCIal year Under company law the Irusleès musl not approve the financial slalements unless they are satisfied that they give a true and fair wow of the slalo of affairs of the charitsble company and of Ils Incoming resources and application of resources. Including rts Income and exp&ndilure. for that period In preparing Ihesg financial slalemenls, the trustees are required lo. select suitable accounting poIleS and apply them consistently., observe thg rnelhods and principles in the Charities SORP, make judgements and eslimales that ale reasonable and prudent, state whether appIable UK Accounting Standards have boen followed, subject to any material departures disclosed and explained in the linancial slalements, and prepare the financial statements on the going concern bgsis unles¥ f( Is Inappropriate to presume that the charitable company will continue In bu8inesB The Iruslees are responsible for keeping adequate accounting recgrds that are sufficient to show and explain the charitable company's transactions and disclose with reasonable acGuracy al any time the financial position of the charitable company and enable them to ensure that the financial ststement8 comply with the Companie8 Act 2006 They are also re8ponsible for safeguarding the asse15 of the charitable company and hence for taking reasonabl8 steps for the prevention and d8leclion of fraud and other Irregularities. Small companias provision statemant This report has been prepared In accordance with the small companies regime under the Companies Act 2QO8 The annual rewrt was approved by the trustee8 of the charity on 20 December 2023 and 8igned on 118 beha by K Reed, Trustee
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES For the ar ended 31 March 2023 I report on the financkal $latem?nt$ of Citizens Adwce NeaStle Limited for the year ended 31 March 2023, whh are sel out on pages 9 10 22. Respgctlve re8ponslbllltl88 of tru8te88 and examlner The chanlls Iruslees (who are also directors of the company for the purposes of company lawl are responsible for the prgparation of the accounts The charitys trustees consider that an audit Is not required for this year under secllon 144 of the Chanlies Act 2011 I'lhe Charities Act} and that an independent examinolion is needed. The Gharills gross income exceeded £250,000 and l am qualified lo undertake the examination by being a Fellow of the Inslilule of Chartered Accounlanls. Having satisfied rnySe that the charity 1$ not subject lo audit under company law and Is oligible for independent oxamination, il is my rosponsibility to. exarnine th& accounts under section 145 of the Charities Act, lo follow the procedures laKI down In the general Directions gjven by the Charity Commission (under section 14515llbl of the Charrties Act), and to slate whether particular matters have come lo my attention Basls of Independent examlnerfs statement examination wa$ Carried out in accordance wrth general Directions given by the Charty Comm18sion. An 8xamination Includes a review of the accounting records kept by the chanty and 8 compar180n of the accounts presented with those rocords. It also Includes considoration of any unusual rtems or disolosures in the account8. and seeking explanations from the trustees concerning any such matters The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as lo whether the accounts present a 'lrue end fgir vi* 9nd the report is limited lo th08e matters set out in the statement below. Independent examlner's statement In connecllon with my examination, no m81erial matters have come to my attention which gives me cause lo believe that in, any material respect. 8ccounling record8 were not kept In a¢¢oTdanGe wrth section 386 of the Companies Act 2006- or the accounts do not accord wrth such records. or the accounts do not comply with rel&vanl accounting requirements under section 396 of the Companies A¢1 2006 other than any rgqulremenl that the accounts glve a tru8 and fair, view which not a matter considered as part of an independènt examination, or the accounts have not been prepared In accordance wlh the Charill&s SORP IFRS102) I have come across no other matters In connection Mlh the examination to which attention 8hould be drawn In this report In orderto enable a proper understanding of the accounts lo be reached. Iian Helherington FCA Fellow of the Institute of Charterod Accountsnls Connected Voice Business Seryicos One Strawberry Lane Newcastle upon Tyne NE14BX Date. 20 Iizlzo
CITtZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING SUMMARY INCOME & EXPENDITURE ACCOUNTI For the year ended 31 ma h 2023 Unre8lrlcled Funds Re8lricled Funds Totsl 2023 Total 2022 Income fr Donations and legacies Charitable aclivilie8 Grants and wnlracts Oiher trading activities Investments 5.897 1,000 6,897 3,747 172,000 1,201 1,513 4,317 726,317 1,201 1.513 743,048 3,401 671 Total Income 180,611 555,317 735 928 750,867 on Charitable aclivrtie8 93,506 93,506 549,743 643,249 731,686 731,686 Totsl expendfturé 9,743 643,249 Net Income/(expendlknre) 87,105 5,574 92,679 19,181 Transf8r8 been funds 21.110 121,1101 Netmovement of funds 108,215 115,536) 92,679 19,181 Reconciliatlo of funds Total funds brought forward 321,939 25,724 347,663 328,482 Total lunds cathed fotwan 430,154 10,188 440.342 347,683 The Stslemenl ol Financial Activities Includes all galns and108888 racognised In the year. All Incom8 and expendf(ur8 d8rwe from Gonlinuing activities The notes on pages 12 to 22 fom) an integral part of these financial slal?ments.
CITIZENS ADVICE NEWCASTLE LIMITED {A company Ilmited by guarantee) BALANCE SHEET As al 31 March 2023 Chanly Numbar 1136396 Company Nurnber 02114435 Total 2023 Total 2022 Flxed assets Tangibb assets 15 rotsl fixed assets Current assets DebtS Cash al bank and in hand 16 17 25,166 442,654 15,630 453,387 469.017 Total cUt assets 487,819 Credltor8: amounts falling due within one year 18 { 27,477) 1121,3541 Net cutTènt assets 440,342 440,342 347,863 347.663 Total assets less cunt Ilabllltles Totsl netassets orllabllltles 440,342 347,663 Unre81ricled Income funds Restncted Income funds 430,1 S4 10,188 440,342 321,939 25,724 Total funds 347,663 The company was entitled to an exemption from audit under s477 Df Ihg Companies Act 20( relating lo small companies Thg mgmb9rs havg not requirgd thg Gompany to obtain an audbt in accordance with Section 476 of the Companies Act 2008. The director8 acknoedge their responsibilrtles for complying with the qu1ments of the Companies Act th the respect lo accounting records and the preparation of accounts These accounts have been prepared In xcordance with the prowsbns appllcable to small compBnig8 subject lo the small companies regime and In arxordance with FRS102 SORP. The'notes on pages 12 to 22 form an integral part of the financial ststements. These financial 6tatements were approved by the Board on 2011212023 and are signed on Ils behalf by A L craeY Trustee K Reed Trustee 10
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) STATEMENT OF CASH FLOWS For the year ended 31 March 2023 Charity NuTnber 11353g6 Company Number 02114435 2023 2022 Cash flows from o eratln Profil before taxation actlvltles 92,679 19,181 Add back.. DeprecratK)n Investment income 1,505 16711 20,015 91,166 Increase iri trade receivable8 Decrease In trade payables Incfeaselldecreasel In deferred Income 19,5351 { 20,6721 173,2051 975 7,084 e9,622 Net cash from operatlng aedvltles 112.2461 97,696 Cash flow from Investln Interest received activltles 1,513 671 Net (decreaseylncrease in cash and cash equlvalents Decreas9 In cash and cash oquivalents Cash and cash equlvalents at start of year Cash and cash equivalents at end of year 110,7331 453,387 442,654 98,367 355,020 453 387
Citizens Advice Newcastle Limited Notes to the Financial Statements for the Year Ended 31 March 2023 I Charlty $tstus The oharfly18 Iimiled by guarantee, incorporated in England and Wale8, and consequently does not have share capital Each of the trustées Is liable to contdbute an amount not excèeding £1 towards the ossets of the charily In the event of liquidation The addre88 of ils reglsteied office Is. 4th Floor City Library, Charles Avlson Building, 33 New Brldge Street, Newcastle Upon Tyne. NE1 BAX. 2 A¢countlng poll¢loS Summary of significant ac¢ounting pollcl•8 and key accounting &stlmate8 Th& principal accounllng policies applSed Sn Ihs preparalion of these financial statements are sel out beltsw Those policies hav& baèn consislenlly applied lo all the years presented, unless olherwlse slated statèment of ¢ompllan¢e Tha financial statements have been prepared in accord8n¢8 with Awounllng 8nd Reporting by Charib"es Slalement of Recommended Practice appllcable lo chanlies preparing their accounts In accordance with the Financial Reporting Standard applicable In the UK and Republic of Ireland IFRS 102} leffective 1 January 2019) - Icharltles SORP IFRS 102)) and the Chanlies Act 2011 Bas18 of preparntlon The financial stalomenls have been prapared on the histical cost basis The financial statements have been prèpared In Slerfing, whlch Isthe functlonal currency ofthe 8nlily and round to tho nearest £ crtlzens Advice NeastIe Llmited meets the definillon of a public benefit entity under FRS 102 Going concern The Trustees havo ¢onslder8d Ihe resources available, taking Into aco)unt reasonable posslble changes in perforrnance and the potential Impact on the level of donations received. Given the level of reserves and cash hold, and the ability lo reduce costs accordlngly, the InJ8lees consider that there are no rnalerial uncertainties abo(rt the charfty's ability to continue as a golng concern Estimation uncertalnty andludgements The preparaliDn ofthe financial slalomenls requires management to makejudgements, estimates and assumptions that affect the amounts reported Management have approved prepayments, accruals and otyer cut-off adjuslmenls Whilst management believe that these gslimates and judgements are accurate, there is every likelih¢Jod thal Ihgse will not be exact These eslimales and judgements are continually reviewed and are based on experience and other f8clors, including expectations of future enIS that are believed lo be reosonable under the circum81ance8 Incomo and endowments All income is ro¢ognised onGe the charf(y has enlillemenl lo the Income, il is probable that th8 Income will be received and the amount of the income receivable can be measured reliably. Donation8 and legaoles Donation8 are recognised when the chaiily has been notffied In writing ol both the amount and selllement dale. In the event IhBI a donation Is subjeGI lo conditions that require a level of perfonnance by the chanly before the charity Is enlill8d lo the fund8, the income18 deferred and not recognised until either those condition8 are fully mel, or the fulfilmonl of those conditions Is wholly within the control of the charity and il is probable that the$e conditions Mll bo fulfllled In Ihg reporting period 12
Citizens Advice Newcastle Limited Notes to the Financial Statements for the Year Ended 31 March 2023 Legacy income Is recognised when reIpl Is probable and enlillemenl 1$ established. Grants rec&lvablg Grants are recognised when the charity ha8 an enlitlemenl to the funds and any conditions linked lo the grants havè been met Where perfonnanco conditions are attached lo the grant and are yel lo be met, the Income is recognised a8 a liability and included on the balance Sheet as deferred Incoma lo be released D&forrod income Deferred Income represents amounts receiv for future periods and is reieaséd to Incoming resources In the penod for which. rt has been received. Such Income Is only deferred when -The donorspeGrfies that the grdnt or donation mu81 only be used In futur8 CountIng periods, or -The donor has imposed condrtions whi¢h musl be bgfgre the charrty ha8 uncondltlonal enlrtlement Othartrading activities Income from other trading activities Is rec(NJnised when goods or servrc8s arg sold. Charltablè a¢livitie5 Income from contracts for the supply of servicos Is recognised wrth the delivery of the Contracte servico. This 1$ classified as unrestricted funds unless there is a contractual requirement for Il to be spent on a partlCLtlar purpose and returned if unspent, In which ¢a$e11 may be regarded as reslricled EXndItur9 All expendi(ure Is recognised once there 8 legal or constructive obligation to that expenditure, r( Is probable selllemenl 18 required and the amount can be measured reliably. All cost8 are allocated lo the applicable expenditure heading that agoregate similar costs lo that calogory Where costs cannot be directly attributed to particular headings they havo been all¢xaled on a basis consislenl with the use of resources, with central staff costs allocated on the basis of lime spenl, and depreciabon charges allorAted on the pOrtn of the asset's use Other support costs are allocated based on the spread of staff c081s Charltable actlvltl Charitable expendf(ure eompn8e8 those costs Incurred by the chanly in tho delivery of Ils aGtivit and seNice8 for Ils beneficiarles It Includes both costs that can be allocated directly to such a¢tivrties and thosè costs of an Indirect nature necessary lo support them Support costs Support cost$ Include central function8 and have been allocated to activity cost categories on a bas5$ consistent with the uso of resources, for example, allocating property costs by floor areas, or per capila, staff costs by the lime spent and other costs by their usage Govemanca COBts Theso include the Costs attnbutable to the charity'8 compliance with constthlional and 8tatutory Tequiremen18, Including audit, slral8gi¢ management and Imslee8' meetings and reimbursed expenses. T8xatlon The charity Isconsidfrred lo pass the tesls set out In Paragraph 1 Schedule 6 ofthe Finance Act 2010 and therefore il mee18 the definition ol a charitable company for UK eorporalion lax purposes AcrdInglY, the charity Is potentially exempt from laxalion In resped of income or capital gains received within Galegories covered by Chapter 3 Part 11 of thè Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992,10 the extent that $u¢h in¢om8 orgain8 are applied exclusively to Gharitable purposes. 13
Citizens Advice Newcastle Limited Notes to the Financial Ststements for the Year Ended 31 March 2023 TanglblB ftxed asset8 Tangible ass8ls are Initially recorded al cost, and 8ub$equenlly st8ted al cost less any accumulated depreciation and impAirmenl losses Assets whh are Individually less than £1,000 are not typically capitalised Deproclatlon and amortl8alAon Depreciation 18 provided on tangible fixed assets so as lo write off the cost, less any eslimalgd residual value. over their expècted useful econom life as follows. Asset ¢las8 Computer equipment Depreciation method 8nd rate 25% slraighl line Trade debto Trade and other debtors are recognised at the sottlemenl amount due after any trade discount offered Prepayments are valued at the amount prepaid net of any trade dis¢ounts. Cash and cash equivalents Cash and cash equivalent8 comprise cash on hand and call deposits, and other short-tem highly liquid Investments that are readily convertible lo a known amount of cash and are subi8cl to an Insignrficanl risk of change in value Crgdltors and provlslons Creditors and provisions aro rgcognised where the charity has a present obligation re$ulling from a past ovenl that will probably result In the transfer of funds to a third party and the amount due lo settle the obligalk)n can be measured or e81imaled reliably Creditors and provisions are normally recognised at Ihelr settlement amount after allowing for any trade discounts due. Fund structure UnreStrle Income funds are gener31 funds that are available for use at the Irustee8' discretion in furtherance of the objectives of the charity Designated funds are unreslncted funds set asidg for specrfic pUoSe8 at the discretion of the Iruslees R8s1ri¢led Income funds are those donated for use In a particular area or for specffic purposes, the use of which Is roslricled lo that ar¢a or purpose Leases Leases in which substantially all the risks and rewards of ownershlp are retained by the lessor are classified as operating leases. Renl8ls payable under operating leases are charged In the Slalemenl of Financial Activities on a 81raighl line basis over tha lease term Penslons and othar post retlr8m•nt obllgatlons The company op&rales a d$fin8d contribution pension schem&. Conlribulions lo defined contnbulion plans are recognised as an expenses in the period In which the related service is provided Prgpaid contributions are recognised as an asset lo the extent that the prepayment will lead to a reduction In future payments o¥ a cash refund 14
CITIZENS ADVTCE NEWCASTLE LIMrrED {A company limitad by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the ear ended 31 March 2023 Analysls of income Unrestricted Funds Restrlcted Funds Total 2023 Total 2022 3 Donatlons and legacle8 Donabons and gift8 5,897 1,000 6,897 3,747 4 Incoma from Charitabl adv108 Charitable activities 172,000 172 000 554,317 726,317 743.048 5 Income from othot tradlng actfvitl Trait)ing 1.201 1,201 3,401 6 Income from Investments Bank int0t 671 671 Income was £735,92812022 £750,86n of which £180,611 was unrestriclgd or deslgnated12022' £136,720) £555.317 was re81ricted12022 £614,147} 15
CITIZENS ADVICE NEWCASTLE LIMITED {A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the ear ended 31 March 2023 Analy815 of expenditure on charitablo activities Unreslncted Fund8 ReSlrfed Funds Total 2023 Tot81 2022 7 Charitable acuvltles Genoralisl advice Suppyjrt costs 36,615 56,891 402,872 146,871 439087 203,762 545,583 186,103 Activlty Ltndertaken diredy Activity support costs Total 2023 Total 2022 Direct costs Generalist advice Support costs 439.487 185,826 17.936 203,762 625,313 17,936 643,249 713.090 16,596 731.686 439,487 8 Analysis of gov9rnancg and sUPPOrt costs Support costs allocatsd to charltablo acUvltle$ Direct Ch4rllabfe Governance Totsl 2023 Total 2022 Costs Staffing cos18 Prem15es Communications and IT Staff and volunteer Depreciation Office costs Audit fees Legal and profeSOnal Other 98,176 23,042 42,180 2,166 8,363 1,963 1,780 185 106.539 25,005 43,960 2,351 77,975 24,996 44,143 2,410 1,504 24,047 4,455 3,826 2.747 19,557 3,405 2,180 22,962 2,180 705 60 765 185826 186 103 Expenditure on charitable activili designated12022' £133.3861 and s was £643,249 {2022' £731,686) of which £93,506 was unrestriiAed or 549,743 was restricted12022 £598,300) 16
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by gLJaranle&l NOTES TO THE FINANCIAL STATEMENTS For th& ear ended 31 March 2023 g Fo&8 for examSnatlon of the accounts 2023 2022 IndepaNlent &xamineVs f&8s for r8porting on the accounts 2,180 3,550 There ware no other fees paid lo the examlner {2022 £nil) 10 Analys1$ of staff ¢ost¥ and the cost of kry management pBrsonno1 2023 2022 Salaries and wages Socaal security costs Penslon costs (defined contribution kEnsion an) 487,697 40,6S7 12,728 542,914 47,279 15,630 605 823 No employee received remuneratlon above £60,00012022 £nill The total èmployee benefits of th8 key management personnel of the charity were £170,011 11 Stsff numbè The average monthly head count wa8 19 8taff12022' 23 staffj. 12 TranBactlgn8 with trusts9S None of the trustees have been paid any remunernfjon or received any other beneff(s from an employment th Ihebr Chartty or a rst enbty. 13 Daflned contrlbutlon panslon s¢ham• The charity operates a defined contribution p&nsion sieme The assets of Ihe scheme are held separately from those of the charity in an independently administered fund The employerf8 pension costs represent contributions payable by Ihg charfly lo the fund and amnI lo £12,72812022 £15,630> There was £0 outstanding as al 31 Kqarch 202312022. £2,470) 14 Corporatlon Taxatlon The charity 18 exempt fro>m tsx on income and gains falling within section 505 of the Taxe8 Act 1988 or Section 252 of the Taxatlon of Chargeable GainB Act 1992 to the extent th Ihesg arg applied lo its charrtabl8 objectlV8S.
CITIZENS ADVICE NEWCASTLE LIMITED (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the ear ended 31 March 2023 Offleo and computèr equipment Total 15 Tanglblo fixed assets Cost Balance brought forward Additions Di4)osals Balancè carrd foNMrd 6.017 6,017 Doprgclatlon Basis Rate SL 25% Bal8ncg brought forward Deprectalion charge for year Dlsposals Balance carrfed forward 6.017 6,017 Not book valu• Brought forward C8rriod forwanl 16 D•btor8 and prepayments (receivable wlthln 1 year) 2023 2022 Trade debtors Prepayments Accrued Income 4,100 4,290 16,775 8.750 5,657 3,223 18
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guar8nleel NOTES TO THE FINANCIAL STATEMENTS For thg ear ended 31 M8r¢h 2023 17 C8gh at bank and in hand 2023 2022 Short term depo8its Cash at bank and in hand C88h in hand 228,700 213,712 242 229,422 223.239 453 387 18 Crodltoys and a¢crual$ Ipayabl• withln 1 y•arl 2023 2022 Taxallon and social secajrity Pension Accruals Independent examination of accounts othèr accrual8 Deferred incK)me (Jher creditors 19.379 2.470 2,000 2,043 20,500 2,934 4.260 1,540 93,705 19 Oeftrrred income Deferred Income compn8e8 of advance payments from grants Ihol relate to future periods 2023 B8lanco brought ford Amount released ID income Barned from charitable activities Amount deferred In year Balance cathe(I forward 93,705 193,7051 20,600 20 Obligations under leases The total value of future mlnSmum10880 payments wa8 as follows 2023 2022 Within one year In two Its flve year8 1,320 4,460 6,938 5,780 5,780 12,716 21 Events after th• end of the btporting period No events (not requiring adjustment lo the accounts) hav@ occurred after the end of the reportsng perTod but befor8 the acc4)unts are authorised whith relate lo conditions that 8ro8e after the end of the reporting perlod. 19
CITIZENS ADVICE NEWCASTLE LIMITED (A company limited by guarantee) NOTES TO THE FINANCL4L STATEMENTS For the ear ended 31 March 2023 22 Analys18 of charitable funds Analy818 of movèments in unrestri¢ted funds 2023 Fund balances brought foNard Fund balances carried forwarnl Incoming resource8 Resources expended Trnnsfers Unre$blctsd funds General unrestricted fund Designated funds Service curtailrnent 260,939 180,611 (93,S061 21,110 369.154 61.000 321 939 61,000 Totals 180611 93,506 Purp¢YJ9 of unr08trE¢tsd fund8 General unrestricted fund Tho'freo reseNe$' of the chaiity Designated- Service curtailment Prowsion for costs in the ev8nl the charity's operations cease Anatysls of movoments In unreslrfctsd lund$ 2022 Fund balances brought fonvard Fund balan¢&s cayrled fovNard Incomlng resour Resources expgnded Tran8fors Unrostrfcted funds General unr&slri¢ted fund Designated funds Servlce curtailment 257,163 136.720 1133,3e6 } 442 260.939 61000 321,939 Totals 318 163 136,720 133386 442 20
CITIZENS ADVICE NEWCASTLE LIMITED {A company Ilmited by guaranle¢l NOTES TO THE FINANCIAL STATEAqENTS For It ear ended 31 March 2023 Analysls of movemgnt In r8strl¢tsd funds 2023 Fund balanco8 brought forward Fund balances earrted forward Incomlng rosourc8S Resourc08 gxp&nded Trnn8fer8 ReBtricted funds Money Advi Service Wise Group Project Millfi'eld House Powergrid Care A¢lion for Chlldren Energy Redress Scheme Walker Foodbank NPG Hardship Fund Client Hardship Funtl Hong Kong 201,840 63,950 42,000 158,000 17,5eo 22,467 6,000 2,500 1,000 30,000 10,000 (181,588) 163,950) 142,000) 1173,318} 116,704 } 122,467 } { 6,0001 12,5001 13771 (40,0001 {841) { 20,2541 15.318 18581 15.318 { 15,318) 1,029 10,000 National Lottery Communriy Fund 9,169 Totals 25,724 555,317 549 743 Purpo80 of restrlcted fvnds Re8lncted fund5 repres8nl income resources used for a spe¢Klo purp08e thIn th8 charity as Sdenlified by the donor. Money Advi¢e Service This Isfunding from National CIlR&n Advlcè to continue face to lace debt advice This fund is to provlde unemploy8d Indlvldual8 ¥th advice and support Wise Group Project Millflehd House Powergrid Care Funding lo employ a res8ard) and campaigns officer. This fund is lo provid8 vulnerable Individuals with support in th& event of power cuts. Th1$ national charllyfvnds us lo provide a specAalist advisor for a weewy outreach sesslon 81 thelr premises in the Wesl End of Ne3$ll9. Our advisor works dosely wtth lo¢al families, parbrularfy from the Cxeth and Roma Communities Thls proie¢t Is a partnership with Slocklon & District Advice & Information Servlce lo provlde energy advi lo vulnerable p60ple', thls also includes home vl$lls. ThiB is to fund a project lo help vulnerable <stomers, partlcularly those affected by fuel povety, on all aspecis of home energy, includirrfJ be8t energy deals and fvel effi'ciencAes Projact lo be extended lo support patien18 81 the che51 clinic of the Royal Victons Infirmary for wM efflcienl and affordable home energy is essential for fhelr heath Utslising a generous don8llon from an ex-volunleer, this prDj8Ct provides nding to finance one-off paymènts It) clients In crisis, particularly durlng Covid Actlon for Chlldren Energy Redre88 Scheme NPG Hardship Fund Cllenl Hardshlp Fund Hong Kong Funding receNed for the Hong Kong British Nabonal IOverse88) Welcome programme. N81ional Lottèry Community Fund Funding to Provide paid interpreters for p8ople th Eng118h as a second .18nguagè or anyone needing sign languag6 21
CITIZENS ADVICE NEWCASTLE LIMITED IA company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS For the ear ended 31 March 2023 Analys1$ of movom•nt In r08trlcted funds 2022 Fund balances balanc98 brought forthvard Fund balanc carried forward Incomlng r68ourct8 Resources txpended Tran$foY8 M¢)ney Advice SeNice Wise Group Project Miiifield House Powergrid Care Action For Children Energy Redress Scheme Mesothelioma NPG Hardship Fund Client Hardshjp Fund Hong Kong Help to Claim Help to Claim P&W 258,328 35,225 44,500 125,500 6,440 20,855 22,857 10,000 1000 10,000 59,094 20,350 (248,825) 136,685) 132,962) 1138,083 } 15,070 } 119,346} 125,4221 12,9781 12,5741 19,5011 1,460 111,538) 12,583 { 1,3701 11,5091 2,565 1231 1201 8,319 2,000 15,318 406 10,000 166,963) 119,392) 7,869 19581 10,319 614,147 598 300 442 25,724 Transfers bgtwoon funds Rgason for trnn8fer Amount unrestricted and restricted funds Representing unrestnct8d fvnds u89d used on specific ojects 21,110 23 Capital commitments As 0131 March 2023, thecharfty had no capital ry)mmitm8nls {2022 4nill 24 Anaty8is of net assots botwoon funds Unr8Stndgd Restrlcted Funds Funds Total 2023 Cash at bank and in hand other net current assetsllliabililies} 432,466 12,3121 430 154 10,188 442,654 12,3121 22