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← Harlow Citizens Advice Bureau Limited

2024-03-31-accounts

HARLOW CITIZENS ADVICE LIMITED Company number 07013193 Charity number 1135235

FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

HARLOW CITIZENS ADVICE LIMITED

CONTENTS FOR THE YEAR ENDED 31 MARCH 2024

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Page
Legal and administrative information 1
Trustees Annual Report 2 - 11
Independent Examiners Report 12
Statement of Financial Activities 13
Balance Sheet 14
Notes to the financial statements 15 - 20
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HARLOW CITIZENS ADVICE LIMITED

LEGAL AND ADMINISTRATIVE INFORMATION FOR THE YEAR ENDED 31 MARCH 2024

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Registered company number 07013193
Registered charity number 1135235
Registered address Floor 2 Westgate House
West Square
Harlow
Essex
CM20 1YS
Directors J. Barber (resigned 30 November 2023)
G Clark (Chairperson)
A Diejomah
R Lane
R Lee
D Murray
E Onyema
K Smith
A Whybrow
C Nweke
Independent Examiner: Community360
Winsley's House
High Street
Colchester
Essex
CO1 1UG
Bankers: Unity Trust Bank
Nine Brindley Place
Birmingham
B1 2HB
Solictors Attwaters Jameson & Hill
2nd Floor, Rothwell House
The High
Harlow
Essex
CM20 1LQ
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1

HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Helping the people of Harlow navigate the cost of living crisis

Chair’s Foreword

Each year presents its own set of challenges, and this year has been no exception. Our staff, both paid and unpaid, have once again demonstrated remarkable resilience and dedication in delivering high-quality services to Harlow residents.

While inflation has begun to ease, it remains high, compounding the double-digit increases we saw in the previous year. Many people are still struggling with the cost of living. Although volatility in energy markets has lessened, energy prices remain elevated too. High interest rates have further increased living expenses for both renters and homeowners, driving demand for our services to unprecedented levels.

In 2023/24, we assisted more people than ever before, and our turnover reached record levels. In this report Ayub, our CEO, provides more detailed insights into our performance.

At Citizens Advice Harlow, we operate under a balanced set of strategic objectives that underpin our vision which is for residents to have the knowledge and confidence they need to find a way forward whoever they are and whatever problem they face. Our aim is to provide outstanding quality advice to our clients, delivered by well-trained, motivated, and happy staff. This is supported by robust processes that we are constantly looking to improve. None of this would be possible without our funding, so I’d like to extend our deepest thanks to our funders noting that your support is crucial to our work. We would also like to extend our thanks to our colleagues at Citizens Advice Essex for their continued success in bidding for new services which has enabled us to expand the scope of our services to the community.

The Board places strong emphasis on governance as well as financial and risk management. Our Finance and Remuneration sub-committee of the Board works to ensure strong financial management and that our staff are compensated competitively. This remains an ongoing priority. Additionally, we have appointed thematic leads for each strategic objective, which strengthens the link between our vision and daily operations. We have also appointed a lead for Equality, Diversity, and Inclusion to ensure these values are woven into everything we do.

I’d like to take this opportunity to thank our Treasurer, Andrew Whybrow, for his excellent stewardship over our finances. Andrew joined the Board in 2014 when turnover was £139,000 and leaves us now with a significantly higher turnover of £484,000. Thank you, Andrew, for your dedication and support over the last 10 years.

Looking ahead, we aim to expand our reach and assist more people through a variety of access points. As always, the challenge lies in securing adequate resources. With growth comes the necessity for even more robust processes and governance. As Trustees, we set the course for our organisation, navigating through both calm and stormy seas. We are not afraid to re-evaluate our path and anticipate the challenges ahead.

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

With the new government, there is talk that things might need to get worse before they can get better. This could lead to increased demand for our services, while at the same time, we face the risk of reduced funding for charities. Even if things don’t worsen, it’s fair to say that the true position is that demand always exceeds our supply and that’s a challenge we must continually address.

At Citizens Advice Harlow, we recognise the importance of taking a holistic approach, valuing consolidation where it makes sense and seeking the benefits of economies of scale, particularly in shared services. We also believe in the efficiency of a "one-call centre" approach, streamlining our operations to better serve our community. These are developments that we will continue to address over the coming year.

We’ve recently welcomed two new trustees and a paid part-time finance officer to further strengthen our team. We are confident that we will continue to deliver excellent value for money and look forward to the year ahead as we serve the people of Harlow.

Thank you to everyone.

Graham Clark Chair of the Trustees

CEO introduction

This past year (2023-24) has been fraught with significant challenges, including a cost-of-living crisis, record-high inflation, and rising energy costs, all of which have put unprecedented strain on our service at Citizens Advice Harlow. Despite these difficulties, we provided essential advice and support to 4,467 individuals, (more than double the 2,205 we assisted in the previous year) addressing a wide range of complex issues such as financial uncertainty, debt, access to benefits, and housing.

The financial strain that many people in our community experience is reflected in our data, which reveals demand, especially in areas like benefits, debt management, and housing. We assisted clients with 1,388 debt issues, 3,542 benefit-related issues, and 1,511 housing issues.

We continued to broaden our outreach efforts, connecting with more people who would not have used our services otherwise. This included advice in GP surgeries and our Macmillan Welfare benefits advice service. However, the increased demand for our telephone advice service has highlighted the critical need for more trained advisers and resources.

Despite these pressures, our interventions led to significant outcomes, including £1,552,741 (£229,770 in the previous year) in income gains for clients and the write-off of £154,063 in debts. We served a diverse community, with a significant portion of our clients being women, people with disabilities, and individuals from various ethnic backgrounds.

3

HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

As we look ahead, we are committed to continuing our vital work, advocating for our clients, and securing the necessary resources to meet the growing demands of our community. The need for our services has never been greater, and we remain committed to providing support to every Harlow resident in need.

As always, our good work cannot be achieved without a dedicated team of paid staff and volunteers. A special mention to our Trustees who continue to provide support, challenge, and good governance. #TeamHarlow is a special group of people to work with, and I am incredibly grateful for their dedication and hard work.

Ayub Khan

Chief Executive

Who we are:

Our mission - To provide advice that helps people to overcome their problems. Our vision - For people to have the knowledge and confidence they need to find their way forward, whoever they are and whatever problem they face.

Our values - Values are hugely important, they are our culture, the way we work, what we expect of one another and what our clients can expect of us. Our values govern everything we do at every level.

Our strategy

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Our advice model has the following aims:

The story of our year – What we achieved

The cost of living crisis, record high inflation, and the spike in energy costs saw a surge in demand for our services placing unprecedented pressure on our resources. In a year marked by continued economic uncertainty and growing financial hardship for all sections of the community, Citizens Advice Harlow provided a lifeline for thousands. We supported 4,467 individuals , each grappling with the complexities of modern life, from financial instability to navigating the complex welfare benefits system. Our data illustrated demand characterised by:

Addressing 3,542 issues relating to Benefits and Tax Credit alone and 799 relating to Universal Credit

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Reaching more people through outreach

Despite the mounting challenges, we have expanded our reach significantly. By extending our presence in the community, we have connected with more individuals who might not have otherwise accessed our services. Working with partners such as the community hub has been crucial in ensuring that the most vulnerable receive the support they desperately need. In this year we also launched advice services based in GP surgeries across Harlow addressing the wider determinants of health through prevention. We also provided a dedicated outreach to staff at Princess Alexandra Hospital who were impacted by the cost of living crisis.

Continued high demand for telephone advice and the need for resources

The demand for our phone service has reached unprecedented levels, reflecting the growing need for accessible advice and support. The average wait time over the year was 19 minutes. The pressure on our telephone advice line can only be alleviated through the recruitment of additional trained advisers. These advisers are essential in managing the initial influx of inquiries, ensuring that clients receive timely assistance. While we are committed to reducing the wait time and meeting demand, it is clear that bolstering our phone service capacity will require additional resources and investment.

Fundraising and the need for fair settlements from funders

While we are doing all we can to fundraise and boost our resources, the sustainability of our services hinges on securing contracts and grants that recognise the true cost of delivering high-quality advice and that acknowledges the extensive work required to meet the growing needs of our community.

Life-changing outcomes amidst growing challenges

Despite the immense pressures on our service, we delivered tangible outcomes for our clients:

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Serving a diverse community

Our service’s impact was felt across a broad demographic, reflecting the diversity of those we assist:

• Channel Delivery

In the past year, our service has continued to provide essential support through a variety of channels, ensuring that our clients can access advice in the way that suits them best. From face-to-face appointments, outreach, to expanding our digital and telephone services, we have strived to meet the changing needs of our community. By embracing new technology and adapting our traditional services, we have maintained high levels of accessibility and support, even in the face of ongoing challenges. In 2023-24 advice was delivered through the following channels:

In the Casebook system, the "Other" channel serves as a flexible option for recording any contact types that are not listed in the predefined categories. Advisers can use the accompanying free text field to provide additional details, allowing them to document interactions such, social media exchanges, WhatsApp messages, and more.

The "Admin" channel in Casebook is designated exclusively for non-advice tasks. This includes activities such as casework preparation or administrative tasks like sending SMS reminders, closing cases, or uploading files. It should be used for any actions that do not involve direct contact with clients or third parties in the process of resolving a client's issue.

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Client satisfaction is a key focus for us, and this year's results reflect our commitment to helping people. While 55% of clients found our services easy to access, we acknowledge that high demand, especially for our telephone service, meant that more people experienced longer wait times. Despite this, 83% said we helped them find a way forward, 64% were able to resolve their problems, and 82% would recommend us to others, showing the trust and value clients place in our advice service.

Value for Money:

Citizens Advice Harlow delivers exceptional value for money by offering free, impartial, and confidential advice to individuals facing a wide range of issues. Through early intervention and expert guidance, we help people resolve problems before they escalate, reducing the strain on public services such as healthcare, housing, and welfare. Our service across Harlow not only improves individual well-being but also contributes to the broader community by promoting financial stability, reducing poverty, and enhancing social cohesion, ultimately providing a significant return on investment for society as a whole .

Evidencing value for money:

The Greater Manchester Combined Authority (GMCA) Research Team has developed an innovative financial modelling tool, which was recognised as supplementary guidance to HM Treasury’s Green Book in 2014. This tool helps evaluate the value for money of various interventions, focusing on how effectively taxpayers' money is used and the potential savings compared to standard practices. The Cost-Benefit Analysis (CBA) model is outcome-based, providing estimates on the return on investment (ROI) for these interventions.

Using this model, we are able to calculate the following value:

1. Financial savings to local (Harlow Council) and national Government due to fewer payments for out-of-work benefits, costly evictions, re-housing evicted tenants, and less demand on the NHS.

2. Public value: When people have fewer problems they have higher levels of wellbeing, participation in society, and productivity .

3. Value to the people we help: We help individual clients to achieve financial outcomes like getting backdated benefits, writing-off debts, and refunds for consumer issues .

In 2023 24:

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

Critical insights and the road ahead:

The story of our year is how we helped a community with financial, housing, and health-related challenges. The surge in demand for our specialised and general advice service, coupled with the substantial outcomes we have achieved, underscores both the essential nature of our work and the immense pressure we face in meeting the needs of our community. The increasingly complex issues have stretched our team of staff and volunteers, as casework continues to take more time.

As we move forward, the insights gained from this challenging year will guide our strategic planning. We are more determined than ever to advocate for our clients, to secure the resources necessary to continue our work, and to push for systemic changes that address the root causes of the issues our clients face. This includes working with partners including the West Essex Integrated Care Board, as we address the wider determinants of health prevention through our advice service. It is clear that the need for our service has never been greater, and we remain committed to being the unwavering support that our community relies on. However, it is crucial that we secure fair contracts and sufficient funding to maintain and expand our services, ensuring that every Harlow resident can access the help they need when they need it most.

FINANCIAL REVIEW

• Firstly, we would like to record our thanks to our various funders in 2023/24 in what has proved to be another challenging period. These funders being Harlow Council (Advice Contract & Partnership Grant) & Essex County Council. Additionally, projects that were run on behalf of Essex Warmer Homes, Essex Warm Start, Macmillan Cancer, United Kingdom Power Networks (UKPN) & The Mulberry Trust in respect of Debt Relief Orders, the full list of funders is listed later in the accounts. Successful partnerships have been forged with Rainbow Services & The Trussell Trust in connection with The Harlow Community Hub & Harlow Foodbank continue to work effectively.

• In 2034/24 we recorded a deficit of £45047. That deficit has reduced our reserves to £158547. It is to be noted that on 31[st] March 2024 a total amount of £51579 was owed on work completed but not paid for by our partners, these have subsequently been paid. For the financial year 2024/25 we will move to an accrual basis for income & expenditure.

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

• In 2024/25 we expect funding to be challenging again, however working inpartnership with Essex Citizens Advice will open an increasing number of projects which will provide additional funds.

• National Citizens Advice continues to require all Citizens Advice offices to complete a quarterly return declaring our financial performance compared to our budget. The data submitted is then compared to their expectation benchmark, we are pleased to advise that we continue to achieve the required standard.

• The Trustees review all the costs, and a strict Budgetary policy remains in force. During 2024/25 the Trustees will continue to encourage our CEO to bid for projects to develop our services & boost income.

INVESTMENT POWERS & POLICY

• Having regard to the liquidity requirements of Citizens Advice Harlow the Trustees have decided to invest our available funds in organisations where funds are accessible without excessive notice of withdrawal having to be given.

• As of 31st March 2024, we held the following accounts.

  1. Saffron Building Society - withdrawals are subject to 90 days' notice or 90 days loss or 90 days loss of interest for immediate withdrawals.

  2. Virgin Money - withdrawals are not subject to notice or loss of interest.

  3. Unity Trust Bank Savings - withdrawals are not subject to notice or loss of interest.

  4. The remaining funds are held in the current account held with Unity Trust Bank.

• With the Bank of England Base Rate now (September 2024) at 5%, we are receiving the benefit of a good interest rate on the reserves held with Saffron Building Society. The account tracks the Bank of England Base Rate with a premium of 1.25% so effectively the rate we receive currently is 6.25%.

• The Trustees will only deposit funds with Banks or Building Societies who are members of the Financial Services Compensation Scheme (FSCS). The current limit for compensation is £85,000.

RESERVES POLICY AND GOING CONCERN (DESIGNATED FUND)

• Reserves are needed to bridge the gap between spending and receiving income and to cover unplanned emergency repairs to our premises, redundancy payments and rent/ service charge liabilities in the event of the closure of the company, along with an amount to cover the cost of finding/refitting alternative premises if we are forced to move at short notice.

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HARLOW CITIZENS ADVICE LIMITED

TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024

• The amount allocated remains at £85,000.

FINANCIAL PLANS FOR 2023/2024

• We will continue to look for both unrestricted & restricted funding during 2024/25, but our finances as of 31st March 2024 remain healthy.

PAY POLICY FOR SENIOR STAFF

• All Trustees give their time freely and no Trustees received any remuneration or expenses in 2023/24. The senior management are responsible for controlling, running, and operating the business on a day-to-day basis.

• The Trustees review the salaries of the senior management on an annual basis and there was an increase in salaries for all staff effective from April 2024.

WORKPLACE PENSIONS

• We had 16 colleagues (an increase of 3) who were members of our Workplace Pension scheme via National Employers Savings Trust (NEST) as of 31st March 2024.

RISK MANAGEMENT

• The Trustees have a Risk Management Strategy which comprises:

• An annual review of principal risks and uncertainties the charity faces.

• The establishment of policies, systems and procedures to mitigate those risks identified in the annual review.

• The implementation of procedures designed to minimise any potential impact on the charity should those risks materialise.

Andrew Whybrow Treasurer Date 10 October 2024

11

HARLOW CITIZENS ADVICE LIMITED

INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2024

I report on the accounts of Harlow Citizens Advice Limited for the year ended 31 March 2024 which are set out on pages 13 to 20.

Respective responsibilities of trustees and examiner

The Charity’s Trustees are responsible for the preparation of the accounts. The Charity’s Trustees consider that an audit is not required for this year (under section 144 (2) of the Charities Act 2011 (The Act) but that an independent examination is needed.

It is my responsibility to:

Basis of independent examiner’s Statement

My examination was carried out in accordance with the General Directions given by the Charity Commissioners. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes considerations of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently I do not express an audit opinion on the view given by the accounts.

Independent examiner’s statement

In the course of my examination, no material matters have come to my attention which gives me cause to believe that in, any material respect:

I have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Shelley-Marie Rudling FMAAT AATQB for and on behalf of: Community360

Winsley’s House, High Street, Colchester, Essex Sl, 12

Date 11/10/2024

HARLOW CITIZENS ADVICE LIMITED

STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024

Note
Incoming resources
Donations and legacies
Income from investments
Income from charitable activities
2
Total incoming resources
Resources expended
Charitable activities
3
Total resources expended
Net incoming resources
Prior year adjustment
Funds at 1 April 2023
Funds at 31 March 2024		 Unrestricted
Total
£
1,020
6,190
51,006
58,216
93,409
93,409
(35,193)
10,759
200,741
176,307		 Restricted
Total
£
-
-
433,063
433,063
442,917
442,917
(9,854)
(10,759)
2,853
(17,760)		 2024
Total
£
1,020
6,190
484,069
491,279
536,326
536,326
(45,047)
-
203,594
158,547		 2023
Total
£
396
2,585
368,011
370,992
387,122
387,122
(16,130)
-
219,724
203,594

Notes on pages 15 to 20 form part of these financial statements

13

HARLOW CITIZENS ADVICE LIMITED

BALANCE SHEET AS AT 31 MARCH 2024

Note
Current assets
Debtors
6
Cash at bank and in hand		 2024
2023
Total
Total
£
£
26,947
700
156,829
209,968
Current liabilities
Creditors, amounts falling due within one year
7
Net current assets		 183,776
210,668
25,228
7,074
158,547
203,594
Net assets 158,547
203,594
Funds
Unrestricted funds
9
Restricted funds
9		 176,307
200,741
(17,760)
2,853
158,547
203,594

For the year ended 31 March 2024 the company was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.

The directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.

These accounts have been prepared in accordance with the provisions applicable to companies subject to small companies regime.

The directors declare that they have approved the accounts above.

Signed
Signed		 Graham Clark, Chair
(>.ng
‘taham Clark, Chair/		 Date
Date		 10 October 2024
10 October 2024
Andrew Whybrow, Treasurer

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HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

1. Accounting Policies

1.1 Accounting convention and standards

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement on Recommended Practise applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)- (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Cashflow

The financial statements do not include a cash flow statement because the charity, as a small reporting entity, is exempt from the requirement to prepare such a statement under Financial Reporting Standard 1 "Cash flow statements".

1.2 Grants

Grants are recognised in full in the Statement Of Financial Activities in the year in which they are receivable.

1.3 Donations, legacies and voluntary income

Donations and voluntary income are recognised on a received basis and are allocated between restricted and unrestricted funds as required. The value of services provided by volunteers has not been included.

1.4 Expenditure

Resources expended are recognised in the period in which they are incurred and are charged to the service to which they relate. Resources expended include attributable VAT which cannot be recovered.

1.5 Taxation

The company, being a charity, is not liable to income or corporation tax. Tax deducted from interest received is reclaimed.

1.6 Depreciation

Depreciation is provided on all tangible fixed assets at rates calculated to write off

the cost less estimated residual value of each asset over its expected life as follows: Improvements to leasehold property 3 years straight line Office equipment 25% reducing balance

1.7 Defined contribution pension scheme

Contributions are charged to the profit and loss account as they become payable in accordance with the rules of the scheme.

1.8 Unrestricted funds

Unrestricted funds are donations and other incoming resources receivable or

generated for the objects of the charity without further specified purpose and are available as general funds.

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HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

1.9 Restricted funds

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund, together with a fair allocation of management and support costs.

1.10 Charity status

The charity is limited by guarantee, incorporated in England and Wales, and consequently does not have share capital. Each of the Trustees is liable to contribute an amount not exceeding £1 towards the asset of the charity in the event of liquidation.

2.
Income from
charitable activities
Harlow and District Council
Harlow and District Council Contract
Education referrals
Essex County Council
Essex CA (Uk Power Networks)
Additional Rooms
Essex Warm Start
Essex Cultural Diversity Grant
Harlow Foodbank
Harlow Community Hub
Contain Management Outbreak Fund
Essex Warmer Homes
The Mulberry Trust - DRO Project
Money Advice - Trainee
MacMillan Cancer
Harlow Healthcare - Debt Advice
ECF - Debt Advice
CITA - Cost of Living
Clinical Commissioning Grant
UKPN
Harlow Council
Permitted Development Grant		 Unrestricted
£
40,000
-
4,900
6,106
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
51,006
-		 Restricted
£
-
90,000
-
20,000
28,650
5,000
71,960
-
41,094
30,398
-
-
15,500
-
67,365
-
-
51,362
-
11,735
433,063
-		 2024
£
40,000
90,000
4,900
26,106
28,650
5,000
71,960
-
41,094
30,398
-
-
15,500
-
67,365
-
-
51,362
-
11,735
484,069
-		 2023
£
40,000
90,000
6,000
8,986
-
-
37,710
-
31,112
27,425
6,261
24,034
15,500
18,033
-
5,000
18,000
15,000
20,000
-
368,011
4,950

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HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

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||||||| |---|---|---|---|---|---| |3.|Costs of charitable activities|Unrestricted|Restricted|2024|2023| |£|£|£|£| |Salaries and pensions|58,707|408,756|467,463|328,720| |Training and travel|556|1,579|2,135|3,039| |Rent and rates|9,304|19,507|28,811|11,882| |Office expenses|19,503|11,441|30,944|25,297| |Professional fees|1,149|737|1,886|1,379| |Bank charges|229|-|229|215| |Miscellaneous|188|897|1,085|3,812| |Advertising and promotion|2,684|-|2,684|749| |Grants paid|-|-|-|400| |Premises costs|1,090|-|1,090|11,628| |93,409|442,917|536,326|387,122| |4.|Staff costs and emoluments| |Total staff costs were as follows:|2024|2023| |£|£| |Wages & salaries|427,072|300,389| |Social security costs|29,737|20,103| |Pension costs|10,654|8,228| |467,463|328,720|

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Particulars of employees:

The average number of employees during the period, calculated on the basis of full time equivalents, was as follows:

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||| |---|---| |2024|2023| |18.1|8.6|

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No employee received emoluments of more than £60,000 during the year.

Key management personnel

During the year total remuneration of £113,862, (2023 £88,656) was paid to key management personnel. The remuneration of key management personnel is decided upon and authorised by the trustees.

5. Net incoming resources

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|||| |---|---|---| |This is stated after charging:|2024|2023| |£|£| |Independent examiner's fee|600|550|

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HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

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6. Debtors 2024 2023
£ £
Debtors 26,048 -
Prepayments 899 700
26,947 700
7. Creditors; amounts falling due within one year 2024 2023
£ £
Deferred income 15,000 -
Company credit card 492 616
Taxation and social security 9,136 5,909
Accruals 600 550
25,228 7,074
8. Analysis of net assets Unrestricted Restricted 2024 2023
between funds £ £ £ £
Current assets - excluding cash 26,947 - 26,947 700
Current assets - cash at bank 174,589 (17,760) 156,829 209,968
Current liabilities (25,228) - (25,228) (7,074)
176,307 (17,760) 158,547 203,594
9. Unrestricted funds 01/04/23 Income Expenses Transfer 31/03/24
£ £ £ £
General fund 126,500 58,216 (93,409) - 91,307
Reserve fund 85,000 - - - 85,000
-
211,500 58,216 (93,409) 176,307
----- End of picture text -----

18

HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

Restricted funds
CITA - Cost of living
Essex CA (Uk Power Networks)
Essex Warmer Homes
Essex Warm Start
Essex CC Cost of Living
Harlow Community Hub
Probation Contract
UKPN
Clinical Commissioning grant
The Mulberry Trust - DRO
Project
Essex County Council
Harlow Foodbank
Additional Rooms
Macmillan Cancer
Harlow Council
Total funds		 01/04/23
£
14,479
-
(10,388)
(13,300)
(6,147)
(3,776)
-
15,085
-
11,081
-
(14,939)
(7,906)
203,594
-
-		 Income
£
-
28,650
-
71,960
51,362
30,398
11,735
-
20,000
41,094
5,000
67,365
90,000
433,063
491,280
15,500		 Expenses
£
(14,479)
(28,650)
(63,097)
(45,214)
(24,795)
(15,757)
(11,660)
(15,085)
(20,000)
(41,845)
(4,480)
(52,355)
(90,000)
(442,917)
(536,326)
(15,500)		 Transfer
£
-
-		 31/03/24
£
-
-
(10,388)
(4,437)
-
1,827
(15,757)
75
-
-
10,330
520
71
-
(17,760)
158,547
-

10. Related Parties

There were no related parties within the year.

11. Going Concern

The charity is operating on a going concern basis.

19

HARLOW CITIZENS ADVICE LIMITED

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

12. Previous Year Comparative Statement of Financial Activity

Note
Incoming resources
Donations and Legacies
Income from Investments
Income from charitable activities
2
Total incoming resources
Resources expended
Charitable activities
3
Total resources expended
Net incoming resources
Net income for the period
Funds at 1 April 2022
Funds at 31 March 2023		 Unrestricted
Total
£
396
2,585
151,247
154,228
168,740
168,740
(14,512)
(14,512)
215,253
200,741		 Restricted
Total
£
-
-
216,764
216,764
218,382
218,382
(1,618)
(1,618)
4,471
2,853		 2023
Total
£
396
2,585
368,011
370,992
387,122
387,122
(16,130)
(16,130)
219,724
203,594

20