YORK AND DISTRICT CITIZENS ADVICE BUREAU ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31"MARCH 2025 CHARITY REGISTRATION NO. 1133516 A COMPANY LIMITED BY GUARANTEE COMPANY REGISTRATION NO. 7004444 (ENGLAND & WALES) YORK AND DISTRICT CITIZENS ADVICE BUREAU CONTENTS PAGE Contents Legal & Administrative Information Chair's Report Trustees Annual Report 7-15 (Incorporating Chief Executive's and Treasurer's Reports) 10 Statement of Financial Activities 16 Balance Sheet 17 Statement of Cash flows 18 Notes to the Accounts 19-30 Independent Examiner's Report 31 YORK AND DISTRICT CITIZENS ADVICE BUREAU LEGAL AND ADMINISTRATIVE INFORMATION Directorsrrrustees The following people were Directors and Trustees of the charity on the date of approval of the report or served during the year.. Joanna de Groot Julia Atwater (maternity leave May 2024 - March 2025) Sara Boulton (matemity leave, resigned December 2024) Gill Bull (co-opted December 2024) Sam Dyer (resigned April 2024) Mlke Galloway Vicky Ling Janet Looker John Nodder (resigned December 2024) Lauren Peel Kate Robson (co-opted July 2024, appointed October 2024) Philip Zastawniak-Thomas (co-opted April 2024, appointed October 2024) Treasurer Katie Wiggins (co-opted May 2025) Chair Chief Executive Fiona Mcculloch Company Secretary Andy Mendus Registered Charity No. 1133516 Company Registration No. 7004444 Principal address and Registered Office West Offices Station Rise York Y016GA Independent examiner Karen Wood ACMA Outsource Accounting Services & Independent Examinations 2 Galligap Lane Osbaldwick. York Y010 3NR Bankers Co-operative Bank PO Box 250 Skelmersdale WN8 6WT YORK AND DISTRICT CITIZENS ADVICE BUREAU CHAIR'S REPORT As Chair of the Trustee Board I want to reiterate my enormous appreciation of the commitment and hard work of all the colleagues and supporters who enable Citizens Advice York [CAY] to do so well in pursuing its core aims: - To provide the advice and support people in York need for the problems they face To improve the policies and practices that affect people's lives Our volunteers, our excellent Chief Officer, our trustees, our paid staff, and all our corporate and individual friends and supporters, as well as the various partners with whom we work, have all played vital and valued roles. Our advisors, and debt team as well as our legal and outreach workers are doing an impressive job under real pressures. During 2024-5 we have continued to focus on the complex and painful problems facing many York people dealing with rises in energy costs. and with wider cost of living, housing, and equality issues. As demand for our services has continued to grow we have made every effort to ensure that people in York can tum to CAY for free informed, impartial and independent advice, whatever their circumstances and problems, whenever they need us. Providin advice ort for the leofy The advice we provide can make a huge difference to people's lives, especially in these times of serious need, difficulty and uncertainty. In 2024-25 CAY helped over 7,200 people with nearly 17,000 issues. We also helped our clients to claim over £2.55 million of previously unclaimed benefits or tax credits and to manage or write off debts of more than £2.56 million. We have maintained and developed our varied client, aC￿sS routes, via webchat, in person, via email and via telephone, in outreach venues as well as in CAY offices. The overall quality of our work, audited by the national Citizens Advice organisation, remained good and improving throughout the year in a context where we still confront client difficulties in accessing our services. CAY takes pride in the quality of our work and l am happy to report that the national Citizens Advice organisation, which audits our work on a regular basis, rated us green for many client outcomes following an intensive audit earfy in the year. nnectln As in past years we continue to review and develop the links and partnerships which ensure that CAY provides appropriate and effective services and advocacy for the varied needs of people in York. Our outreach work is an important part of our partnership with the Council and with various constituent wards in York enabling us to reach and support people in their localities. YORK AND DISTRICT CITIZENS ADVICE BUREAU More details of our reach and achievements are provided in the following sections of the report. Governance Our annual Trustee Self-Assessment, Strategic Capability Assessment, and Chair appraisal give us confidence in our governan￿ as well as understanding of how it might be enhanced . Additionally the results of the national Citizens Advice annual Leadership Self-Assessment of CAY, including a full site visit by a CitA assessor at the end of 2022123 and subsequent annual updates provided further reassurance and helped us to make improvements. We are continuing a review, and where appropriate revision, of the policies which underpin our work in order to ensure that they provide the best possible framework for our activities In this year we have said goodbye to several trustees [Sara Boulton, Sam Dyer, and John Nodder] whom we thank most warmly for their valuable contributions to the work of CAY. Philip Zastawniak-Thomas joined us as Honorary Treasurer in April 2024 and also in 2024 we appointed two more trustees [Kate Robson and Gill Bull]. Kate Wiggins joined in 2025, after the end of the reporting period. All these colleagues are already playing very active roles in CAY. We continue to look to enhance the board by maintaining our numbers and working to recruit trustees with diverse experiences and backgrounds. Thank ou to staff and volunteers Over this last year our stsff and volunteers have worked tirelessly, and with enormous commitment, to provide the best possible advice using telephone, email, and webchat, as well as some face to face service, notably in our outreach venues. Despite the stresses and strains which this has put on everyone and the pressures of growing demand the team has consistently , managed to help our clients and maintsin the high standard of the advice provided. We have also started some new research Icampaigning work, and are training and developing additional volunteer advisers to try to keep pace with the burgeoning demands on our services. CAY'S achievements are clear evidence of the impressive resilience, willingness, energy, and professionalism of all our volunteers and staff. On behalf of myself and the trustees I want to record full and public thanks to Fiona and the whole team. During the year we have been joined by a number of new volunteers and staff. We extend a warm welcome to all of you, look forward to future work with you, and thank you for joining our leam. eer Volunteers are central to everything that we do: providing advice in West Offices and in our outreach sessions across the City, telephone advice on Adviceline, and Webchat support, as well as working on reception, campaign work, administration, and fundraising.They are vital to the effectiveness and quality of our work. Volunteering with CAY is a worthwhile and rewarding role and our use of digital routes for clients also provides work flexibility which YORK AND DISTRICT CITIZENS ADVICE BUREAU can be attractive to potential volunteers. Recruiting and training volunteers, in particular as advisors, is an area where we have been making progress over the last year. Fundin With all our funders and potential funders being under serious financial pressure, and the outlook for prices being very uncertain, budgeting and planning remains a difficult challenge, which our Chief Officer and trustees continue to address actively. The long-term arrangement with the City of York Council (CYC) which resources our core General Advice Service ended at the end of 2023124. They remain consistent and generous funders. and solid supporters, of CAY and have entered into an interim one-year agreement at a reduced rate as part of an overall review of their non-ststutory services. During this autumn we'll be looking to renew CAY'S agreement with them for 4 years, starting in 2026. While this core funding is critical to our continued operation, we must raise additional funds from grants, funding bids, and other income sources such as donations. Some of this funding comes from grants for training. and from various fundraising activities and one￿ff donations, but there is still a large gap to fill. In 2019 we launched a Friends of CAY scheme for both businesses and private individuals, and are currently working to develop that scheme and similar funding initiatives and to tsrget some volunteer time for that work. I'd like to thank all our corporate and individual Friends most warmly for their support. Their regular contributions to CAY funds are really welcome and hugely helpful and will continue to be so in future. 2024-25 has been a challenging year. but nonetheless CAY has been able to maintsin the level and quality of our service despite a worsening financial position. Hard work by our CEO, our Treasurer and our staff has meant that the outlook for 2025126 is more positive, with a forecast of at least a 'break-even' position. As noted, the Board is seeking to raise additional income from the Friends initiative and other avenues so that reserves can be rebuilt to target levels and staff more suitably rewarded. Trustees, staff, and volunteers all remain committed to continue our efforts to meet demand and deliver the best possible advice and client service to the people of York. 2024125 Financial Performance CAY is an independent local charity, entirely reliant on funding the work we do through grants or fees for specific services and projects. together with the money we raise through various fundraising activities and donations. All our funders, like ourselves, are under increasing financial pressure and this means funding continues for both our core General Advice Service and for our many and varied projects continues to be a demanding and difficult issue With these pressures in mind and the strain that inflation continues to bring we had an overall deficit in 24125 of £2,292, compared a deficit of £33,486 in 23124, made up of a surplus on Unrestricted Funds of £12,404 and a deficit of £14,696 on Restricted Funds. YORK AND DISTRICT CITIZENS ADVICE BUREAU This meant our Unrestricted Funds at the end of March 2025 were £131,359, compared to £118,955 at the end of March 2024. Joanna de Groot Chair YORK AND DISTRICT CITIZENS ADVICE BUREAU TRUSTEES, ANNUAL REPORT FOR THE YEAR ENDED 31"MARCH 2025 The Trustees, all of whom are also Directors for the purposes of company law, present their annual report and financial statements for the year ended 31st March 2025. STRUCTURE, GOVERNANCE AND MANAGEMENT Governance York and District Citizens Advice Bureau is an independent registered charity, No. 1133516. and a company limited by guarantee, No. 7004444. York and District Citizens Advice Bureau is also known as Citizens Advice York. The charity operates in accordance with the terms of its Memorandum and Articles of Association. The Charity was originally established in October 1941 and registered with the Charity Commission in 1980, Charity Registration No. 509600, as an unincorporated association. The new charitable company was incorporated on 291hAugust 2009 and registered with the th st Charity Commission on 13 January 2010. On 1 April 2010 all the assets and liabilities of the former charity were transferred to the new charitable company. Recrultment and appointment of Trustees Members of the Trustee Board are the charity Trustees for the purposes of charity law and are also Directors for the purposes of Company Law. The maximum number of Trustees is fifteen and the minimum is three. Appointment is by election at the Annual General Meeting, or by being co-opted by the Trustee Board. provided that on appointment the total number of co-opted Trustees does not exceed one third of the total number of Trustees. All elected Trustees retire from office at the third annual general meeting following the annual general meeting at which they were elected but may be re-elected. Due to the nature of the charity the Trustee Board seeks to ensure that the needs of the community are appropriately reflected through the diversity of the Trustee body. Trustees are drawn from all sections of the community and include individual members and members of organisations, who use their skills and experience to lead and govern the charity. Induction and training of Trustees All new Trustees receive an induction. This includes copies of key policies and procedures, information about the charity and the responsibilities of being a Trustee and the opportunity to meet staff and volunteers. Board members also have access to internal training sessions run by Citizens Advice York as well as courses offered by Citizens Advice nationally. YORK AND DISTRICT CITIZENS ADVICE BUREAU All Trustees tske an active parl in the management of Citizens Advice York. Organisational Structure Citizens Advice York is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the charity and for ensuring that the charity satisfies its legal and contractual obligations. The Trustee Board meets as a minimum every two months and delegates the day to day management of the charity to the Chief Executive. Related Parties Citizens Advice York is a member of Citizens Advice, the operating name of the National Association of Citizens Advice, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice York in order to fulfil its charitable objectives and comply with the national membership requirements. The charity also co-operates and liaises with a number of other advisory services. local charities and local authority departments on behalf of clients. Where one of the Trustees holds the position of Trustee or Director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process. Risk Management The Trustees have considered and reviewed the risks to which the charity is exposed and have established systems and procedures to manage them. The Audit and Risk committee maintains an effective internal control and risk framework and assists the Board to ensure compliance with standards and guidelines issued by Citizens Advice and other regulatory bodies. The risk register is reviewed regularly and Trustees ensure Ihat action plans are in place to mitigate key risks identified. OBJECTIVES AND ACTIVITIES The Charity's objects, as detailed in the Memorandum and Articles of Association, are 'to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in York and surrounding areas" To achieve these objectives Citizens Advice York aims to provide free, confidential, impartial and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively. YORK AND DISTRICT CITIZENS ADVICE BUREAU Public Benefit The Trustees have paid due regard to the Charity Commission's guidance on Public Benefit in deciding the activities undertaken by Citizens Advice York during the year. The Trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements. Our current activities aim to meet our objectives through the delivery of free, confidential advice and information that is accessible to all. More detailed information about our work is provided in our Annual Review. YORK AND DISTRICT CITIZENS ADVICE BUREAU CHIEF EXECUTIVE'S REPORT Citizens Advice York (CAY) is an independent, local charity and a member of the national Citizens Advice network. We are here for everyone, whatever their circumstances and whatever the problem. People turn to us in times of need, and our trained advisers provide support on a wide range of issues, most commonly debt. benefits. housing, employment, consumer rights, legal matters, and immigration. The cost of living crisis has continued to impact residents across York this year. As a result, demand for our seNices remained high. With additional capacity, we could have helped even more people than the 7,215 clients we supported during the year. On their behalf, we undertook 25,297 individual actions, often at moments of serious personal or financial crisis. Our work delivered significant impact: We increased client income by over 33 % , securing £2.564,615 in financial gains. primarily through successful benefit claims and charitable grants. We achieved £2,555,353 in debt write-offs for clients. However, there was a sharp reduction in the total amount of debt we helped to reschedule-down by 60 % to just £7,500. This drop reflects the growing severity of financial need: 980/0 of our debt clients (a 5 % increase from the previous year) now present with negative budgets, meaning they cannot afford any repayment plans. For the majority, the only viable option is to pursue full debt write-off-an outcome that carries long-term consequences, including restricted access to credit for six years. The three most common areas of advice sought were: 1. Benefits and income support 2. Debt and money management 3. Charitable support, such as food and fuel vouchers or access to other charitable funds. While our advice needs generally align with national trends, one local area of concern stands out. York had previously seen a decline in self-disconnection from prepayment energy meters, thanks to more generous emergency fuel voucher support. However, with reduced funding from the City of York Councit-cutting fuel vouchers from three per client per year to just one-self-disconnections have begun to rise again. This has caused considerable hardship. Clients are increasingly relying on warm spaces operated by the Council and, in some cases, turning to cold food that does not require heating. The reduction in support has had a tangible, negative impact on residents, health, wellbeing, and dignity. Despite these challenges, our team has continued to deliver exceptional service under intense pressure. l am immensely proud of their commitment and resilience-what began as a crisis has now become the new normal, and they continue to rise to the challenge. However, resourcing remains a significant concem. Like many in the voluntary sector, we have faced difficulties in recruiting and retaining staff due to rising living costs. 10 YORK AND DISTRICT CITIZENS ADVICE BUREAU We are in direct competition with retail and hospitality sectors, which often offer considerably higher wages. York's high cost of living has further reduced our ability to attract strong candidates when vacancies arise. In spite of this, we have made important progress in building long-term capability: With funding from the Armed Forces Covenant, we have trained and employed three full-time outreach advisers, drawn from service leavers and their families. This "home-grown. approach has created sustainable roles and portable careers in advice services, improving financial stability for those individuals. Through the Aviva Day Release programme, we trained a new adviser who supports around three additional clients per week-clients we would otherwise have been unable to assist. We also appointed a part-time Training Manager, who will oversee the recruitment and development of up to 16 new volunteers each year, expanding our capacity to support approximately 1,000 additional clients annually. Nevertheless, the need for our services continues to outstrip our resources. Demand has grown substantially, while our core funding remains relatively static. In the last financial year, our total income was £502,056, with expenditure of £504,348. Fiona Mcculloch Chief Executive 11 YORK AND DISTRICT CITIZENS ADVICE BUREAU FINANCIAL REVIEW Principal Funding Sources The Trustees are hugely grateful to all the organisations and individuals who have given generously. including grants, funds, donations and legacies during this year. The principal funding sources were as follows: City of York Council: The largest grant received during the year was the core grant of £135,045 towards the delivery of our general advice service. The Council also supported a number of specialist projects including Our City Hub and Travellers outreach. We also receive funding from Council Wards to support local provision of outreach advice. National Citizens Advice provided funding from the Money Advice & Pension Service as well as project funding from Yorkshire Building society. York Food Bank, York against Cancer, SJP Law, Refugee Action York and the Armed Forces Covenant all provided significant funds to support outreach and advice projects. The charity did not have any borrowings from providers of funding or other sources. The Trustees remain committed to finding new and diverse funding sources and to safeguarding and increasing reserves in order to ensure the charity has a secure financial base for the future. Summary Financial Position 24125 Incoming resources for the year 24125 was £502,056 (23124 £438,274). Outgoing expenditure for the year 24125 was £504,348 (23124 £471,760). This resulted in a deficit of £2.292 (23124 deficit £33,486). Of this, £14,696 deficit relates to restricted funds and a £12,404 surplus related to unrestricted funds. At 31 March 2025 total funds were £158,226 (At 31 Mar 24 £160,518). 12 YORK AND DISTRICT CITIZENS ADVICE BUREAU A summary of the 24125 accounts is provided below: 24125 23124 Yoy Income Restricted Activitl8S £305.655 £247,932 Unrestricted Activities £196,401 £190.342 Total Income £502,056 £438.274 Expenditure Restricted Activity Related Expenditure £320.351 £237,753 Unrestricted Activity Relatéd Expenditure £183,997 £234,007 Total Expendlture £504,348 £471,760 In year Fund Movement Movement on Restricted Fund5 (£14,696> £10,179 Movement on Unrestricted Funds £12,404 (£43.665} Total Movement on Funds (£2,292) (£33,486) Closing Funds Closing Restricted Funds £26.867 £41.563 Closing Unrestricted Funds £131.359 £118.955 Closing Funds £158,226 £160.518 (1.5%) Reserves Pollcy (reviewed and monitored annually by the Trustee Board) Citizens Advice York aims to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency, including loss of income and unbudgeted cost. The charity maintains a projection of income and endeavours to ensure that this continues to be derived from as wide a variety of sources as possible. The Trustees have detemined that Free Reserves equal to 3 months nonnal operating expenditure should be maintained. This is in addition to designated funds of £43.000. The current level of unrestricted funds excluding designated funds and fixed assets (The 'Free Reserves.) is £88,359 which would cover approx 2.1 months running costs (1.9 months in 23124). In the long term Trustees aim to increase the level of reserves to 6 months, though it is recognised this may take time given the funding pressure the organisation is working under. 13 YORK AND DISTRICT CITIZENS ADVICE BUREAU Designated Funds Unrestricted funds have been designated for the following purposes: Contingency reserve: £38,000 set aside to cover any costs arising in the event of the charity's closure, such as redundancies. Equipment reserve: £5,000 set aside towards future equipment requirements. The Trustees are free to designate funds in this way, and to release such funds to make them available for general purposes as they see fit. Restricted Funds Details of Restricted Funds are set out in Note 14 to the Accounts. These funds are restricted by the donor or funder and cannot be used for the general purposes of the charity. Their existence, and the sums of money therein, do not imply that there has been an under-spend but may result from a variety of circumstsnces including timing differences between the charity's financial year and the funding year of the project concerned. Investment Policy As detailed in its Memorandum paragraph 4.19, in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. Owing to the nature of its funding the charity has no long-term investments, but it keeps monies not required in the short temi in a no-notice deposit account with Scottish Widows. The Trustees review the interest rates available from time to time to ensure a reasonable return on deposits is being achieved. Philip Zastswniak-Thomas Treasurer 14 YORK AND DISTRICT CITIZENS ADVICE BUREAU DIRECTORS, RESPONSIBILITIES The charity trustees {who are also the directors of York and District Citizens Advice Bureau for the purposes of company law) are responsible for preparing a trustees annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources in that period. In preparing the financial statements, the Trustees are required to: Select suitable accounting policies and the apply them consistently; Observe the methods and principles in the Charities SORP., Make judgements and estimates that are reasonable and prudent; State whether applicable UK accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. In preparing this report, the Trustees have taken advantage of the small companies exemption. The Trustees declare that they have approved the Trustees Annual Report and Accounts Signed on behalf of the Trustees Date Joanna de Groot Chair 15 YORK AND DISTRICT CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2025 (INCLUDING INCOME AND EXPENDITURE ACCOUNTI Unrestrlcted Funds Restrlcted Funds Total 2025 Total 2024 Note Income from: Donations & legacies 31.424 31.424 11,380 Charitable activities 163,566 305,655 469.221 425,743 Investrnent income 1,241 1,241 1.098 Other I￿lme 170 170 53 TOTAL INCOME 196.401 305.655 502.056 438,274 EXPENDITURE ON Charltabl• actmlles Advice and Infom)ab'on 188.954 315.394 504,348 471,760 TOTAL EXPENDITURE 188,954 315.394 504.348 471,760 NET INCOMEI {EXPENDITURE} 7,447 (9,739) {2,292) (33,486) Transfers BetrNeen Funds 4,957 (4,957) NET MOVEMEFif IN FUNDS 12.404 (14.696) {2.292) (33,486) Reconclllatlon of Funds Funds brougm fO￿ard at1 April 2024 118.955 41.563 160.518 194.004 Funds ￿rrIed fomrd 31 March 2025 131359 26.867 158.226 160,518 A comparatlve Statement of Financial Activities Is found in Note 2 The Statement of Financial Activities includes all gains and losses recognised in the year. All of the Chariws adivitles derive from continulng operations. 16 YORK AND DISTRICT CITIZENS ADVICE BUREAU BALANCE SHEET AS AT 31 MARCH 2025 2025 2024 note CURRENT ASSETS Debtors Cash 81 bank and in hend 12 18.520 167,361 185,881 7,089 212,554 219,643 CREDITORS.. Amounts falllng due wlthln one year 13 (27.655) (59,125) NET CURRENT ASSETS 158,226 180,518 TOTAL ASSETS LESS CURRENT LIABILrriES 158,226 160,518 TOTAL NET ASSETS 158.226 160.518 FUNDS Restrlded income funds Unre$tri¢ted income funds G8neral fund Designated fund 14 26.867 41.563 14 14 88,359 43,000 75,955 43,000 TOTAL FUNDS 14 158,226 160.518 The notes on pages 19 - 30 fom part of these accounts. These a¢counts are prepared in accordance wlth the special provlslons of part 15 of the Companles Act 2006 relating to small ¢ompanies and constitute the annual accounts required by the Companies Act 2006 and are for I￿Ulation to members of the company. signed date na ' Joanna de Groot role: Chair of Tnjstees Company Registration Number: 7004444 (England & Wales) 17 YORK AND DISTRICT CITIZENS ADVICE BUREAU STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2025 2025 2024 note Cash flows from operatlng actlvltles Net IncomellExpenditurel for the period 12,2921 133,4861 Adjusted for: Depreciation charge Investment Income 12 11,241 {1,0981 De¢￿aSe111nCreaseI In debtors IDetreaselhncrease in creditors 12 111,431 15.625 13 131,4701 41.957 Net eash flows from operating actlvltles Cash flows from investlng activities Interest receivable and similar incomlng resources 146,4341 22.998 1,241 1,098 Net Increaselldecreasel in tash and cash equivalents 145,1931 24,096 Cash and cash equlvalent5 at l April 2024 212,5S4 188,458 Cash and cash equlvalents at 31 March 2025 167,361 212,554 All of the cash flows are derived from continuing operatlons during the above two perlods. There is no debt in the company and therefore no reronciliation of Net Debt is provided. 18 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 1. Accounting Pollcles 8asl$ of preparation The financlal slatements have been prepared under the hi$torical cost conventlon and in accordance with k¢ounling and Reportlng by Charities= Statement of Recommended PracliGe appli¢able lo charities preparSng their a¢¢ounts In accordance with the Finan¢ial Reportlng Standard applicable In the UK and Republlc of Ireland IFRS 1021 (effective 1 January 2015}- (Charities SORP IFRS 1021). the Flnancial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 and the Companies A¢1 2008 appllcable in the UK and Republlc of Ireland IFRS 102} and the Companl8s Acl 2006. c￿zenS Advlce York meets the definlllon of a public bonefit entity under FRS 102. Golng concorn The trustees conslder there ar• no Mate￿81 uncertainties about the CharilV$ abillty lo contlnug as a golng concern. The revlew of our finanGial position, reserves levels and future plans gives Trustees confldence the charity rem¥in$ a golng concem for the lo￿Seeable luture. Income and endowmonts i) Recognition of Income Items of income are r8cogn18ed and included in the accounts when all of the frjllowng criteria are mel: - The charity has enllllemenl to the funds- -Any perfomiance conditions attached lo th8 Item(sl of incc(rt8 have been m6t or are lulty ￿thIn thg control of the Charity: -There is sufficlent certainly that re¢elpt of the income is considered probable.. and - The amount can be measured r8llably. ii) Grants receivable Grants made to f4nance the activities of the local Cltizens AdviGe are credlled lo the Income and expendilure account in the perlod lo whiGh they relate. 1111 Bank Interest Bank interest is included in Ihg in¢ome and expendlture account on reGoipl. N) Glfts and Intangibl• income In addition lo the above, the charity also ￿¢elveS help and support in the form of voluntary asslstance in advising the publlc. Thls help and support is not included In the flnanclal staternents.. However, Ils valufj lo the Charity has been estlmated and dis¢lo$ed in the Dlrectors. Report. v) Other income Sales of servlces are Included in the income and expenditure acwunt In the perfod lo which they relate. Other income, including donatlons, glfts and ¢ovenant$ are Included as they were received, vll Deferred in¢orne Grants recelved In advance of the perlcd In whlch the fvnder requires the expenditure lo b8 applied will be refiected in deferred Income within the balance sheet. 19 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Expenditure and irrècoverable VAT Expendllure is fo￿gnised once there18 a legal or ¢on$lructSve obligation to make a payment to a third paty, It is probable that settlement will be requSred and the amount of the obligation can b6 measured reliably. Expenditure 1$ ¢lasslfied under Ihe following activlty headings: - Costs of raising funds indudes costs associated %wth any fundraising events. - Charitable activities includes the cosls of prowdlng general advice and other specialist advice services and Ihelr associated support costs. Other ¢xpenditure represents those items r￿1 falling Into any other heading. Irreooverable VAT is charged as 8 Cost agalnst the actiwty forwhlch the exp8ThJitur8 wa$ in¢urred. Support ¢o$ts Support ¢osts Include Bad( Office and Management staffing along with overhead Stt￿b￿l8blg to those staff. Thgy have been allocated lo projecls in proportlon to staff costs in each 8ctivilylproie¢t. Operntlng Lea¥e$ Rental costs under operating leases are charged to the slatement of financlal activities in equal amounts over the pe￿0d of the leases. Tanglblo flx•d as8ets and depreciation Indimdual fixed ass8ls costing £1,000 or more are ¢apitalised al cost and a￿ depreclated over thelr estimated useful economlc Ilves on a straight Ilne basis as follows: Comwrter equipment Fittings & office equlpment 3 years on a stralght line basls FLxtures, 5 years on a stralght line basis Penslons The charity 0￿rateS a defined contribution group personal pension plan for Its employe¢s. Payments aro chargad to th8 income and expendlture a¢￿￿nt in the perityj In which they are Incurred. Accumulated fund$ Reslrfctwj funds are sublect to specific conditions by donors as to how they may used. The puwe and uses of the reslricled fvnd$ are sel out in the notes to the acGounts. Designated funds ¢omprise fvnds which have been set asido at the dlscretion of the twstee$ for spe¢ifi¢ purposes. The purposes and uses of the d¢signal8d funds are set out in the notes to tho Unrestricted funds are funds that can be used ID accordan¢e wlth the charitable objects at the dlscrelion of the trustees. 20 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 2. Comparative Statement of Financlal Actlvities Year Ended 31 March 2024 (Includlng Income And Expendtture A¢¢ount) Unrestrlcted Funds Reslricted Funds Total 2024 Income from: t)onations & legacies 11,380 11,380 Charilable actiwt¢es 177,811 247,932 425,743 Investmenl income 1,098 1.098 income 53 53 TOTAL INCOME 190,342 247.932 438,274 EXPENDITURE ON Charltable actlvltle$ Advice and Infomiation 234.007 237,753 471.760 TOTAL EXPENDITURE 234.007 237,753 471.760 NEf INCOMEI (EXPENDITURE} {43,665) 10.179 (33,486) Transfers Be￿een Funds 2.031 (2.031 > NEf MOVEMENT IN FUNDS (41,634) 8,148 (33,486) R•concillatk)n of Fund$ Funds brothjhl fO￿ard al1 Aprfl 2023 160,589 33,415 194.004 Funds carried forward 31 March 2024 118,955 41,563 160,518 21 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 3. Income from Donatlans and Legacies Unrestricted Restricted Funds Funds Total Unrestricted Restricted 2025 Funds Funds Total 2024 Donations 31,424 31,424 11,380 11.380 Total 31.424 31.424 11,380 11.380 4. Income from Charltlable A¢tivitios Unrestrlcted Restrlcted Fund$ Funds Total Unrestrlcted Restricted 2025 Fund$ Funds Total 2024 A(fvi¢e & Inforn)*lon Sorvi¢•s: Funder Aecess To Justice Fund Amed Forces Covenant Ciknzens Advice- Advicg Line Citizens Advice- Energy Ciknzens Advice- MAPS Face to Face Debt Advi¢• 936 936 25.044 25,044 2,786 2,786 660 3,937 3,937 69,100 90.671 90.671 69,100 Citszens Advi¢e- Money Saving Ex￿rt Citszens Advice- Yorkshire Building Society Cty of York Council- General Advice Service City of York Council- GP Outreach Cty of York Council- Our City Hub Cty of York Council- Travellers Lloyds bank Local Authority- War(1 pots National Lottery Communily Fund Refugee Action York Stamp Jackson & Prootor Tang Hall Big Local Trussell Tnjst - York food bank York Against Can¢er York and Scarborough Teaching Hospitals York CVS - Island 600 600 19.688 150,100 70,800 20,135 135.045 20.135 135,045 19,688 150,100 70.800 51.520 5,500 51.520 5,500 5,600 28.364 17,698 4.397 11,579 10,837 10.837 5,600 28,364 17,698 4,397 11,579 18.657 18,657 4.188 11,579 11.000 24,336 19,862 4.188 11.579 11,000 24,336 19.662 2.49) 7,173 32,570 38,312 32.570 38,312 2,490 7,173 163,566 305.655 469,221 ,177,811 247,932 425,743 22 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 5. Investment Income Unrestricted Restricted Funds Funds Total Unrestricted Restricted 2025 Funds Funds Total 2024 Income from bank d8posIts 1.241 1,241 1,098 1,098 1.241 1,098 1,098 6. Other Income Unrestricted Restricted Funds Funds Total Unrestricted Restricted 2025 Funds Funds Total 2024 Other Income 170 170 53 53 Total 170 170 53 53 7. Anatysls of Expenditure on Charitable Activitles Unrestricted Restri¢tsd Funds Funds Total 2025 Advl¢e & Information services: Direct costs Allocated Support Costs {se8 below) Governance Costs 139,741 49,060 153 233,008 81,889 497 372.749 130,949 650 Totsl ReSoUr￿S Expended 188,954 315.394 504,348 Staff Costs other Costs Totsl 2025 Allocated Support Costs comprise 109,521 21,428 130.949 Unrestricted Funds Restricted Funds Total 2024 Prior year Advice & information services.. Direct costs Allocated Support Costs {see below) Governan￿ Costs 170.058 63,645 304 172,743 64,664 346 342,801 128.309 650 Totsl Resources Expended 234,007 237,753 471,760 Staff Costs Other Costs Total 2024 Allocated Support Costs comprise 107.140 21.169 128.309 8. Net Incomel{Expenditurn) lor the year This is stated after chargingl(¢rediting}: 2025 2024 Operating Leases - Land & buidings Operatin9 Leases - Equipment Independent Examiner fees 15.000 1,349 650 15000 1,349 600 23 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 9. Staff Costs Staff ¢05ts during the year were as follows: Total 2025 Total 2024 Wages & Sa18ries Social Security Costs Pension Costs Termination payments 368,444 23,288 21,402 339,282 23,398 20,769 2,033 413,134 385,482 No employee has employee beneffts of more than £60,000 In the year {2024- 0) The average number of Full tirne Equivalent employees during the year was 2025 2024 Advice Admin & support Opèrational Manag8ment Senior Management Total 11.9 12.2 10. Trustee Remuneratlon and oxpenses and Related party transaetlons Neither the Trustees nor any persons connected with them recetved any remuneration. benefits or reimbursed expensas during the year (2024: £0) There wer9 no related party transactions during the year. {2024'. £nil} 11. Corporatlon tsx The charity is exempt from corporation tax on Sncome and gains falllng within Chapter 3 of Part 11 of the Corporalion Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Aot 1992 to the exlent that these are applied to Its charitable objects. No tax charges have arisen in the charlty. 24 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 12. Debtors 2025 2024 Trade debtors Other debtors Prepayments Accrued income 18,165 69 658 385 6.046 286 18,520 7,089 13. Credltors: Amounts falllng due within one year 2025 2024 Trade Creditors Taxation and social securlty costs Accruals Deferred Income Other Creditors 1.273 7.240 2,650 13,562 2,930 18.069 8.289 13.720 9,630 9.417 27,655 59,125 25 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 14. Funds Balan￿ 1 Ineoming April 2024 Resources 0￿going Resource$ Galns & Balance 31 {Losses) Transfers March 2025 Unreslrlcted funds: General Funds D8slgnated Funds Total unrestrlcted funds 75.955 43,000 118,955 196,401 {188.954} 4.957 88,359 43.000 131.359 196,401 {188.954} 4.957 R•strlcted Funds: Armed Forces Covenant Citizens Advice- MAPS Face to Face Debt City of York Council- GP Outreach City of York CounGil- Our Cty Hub City of York Council- Travellers Local Authority- Ward pots National Lottery Community Fund Refuge8 Action York Stsmp Jackson & Proctor Trussell Trust- York food bank York Against Can¢er York CVS - Island 25,044 90,671 (25.044) (90,671 > (36,266> (37,391 > (5,500) (28.364) (4,960) (4,397) (11,579) (32,570) (38,312) {340) 36.266 51,520 5,500 28,364 17,698 4,397 11,579 32,570 38,312 14.129 12,738 5,297 (4,9571 Total restrlcted funds 41,563 305,655 1315,394) (4,9571 26,867 Total funds 160,518 502.056 (504,348) 158.226 26 YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 14. Funds (Prior year comparatlve) Balance 1 Incoming April 2023 Resour¢es O(rtgolng ReSoU￿e5 Balance 31 Ma￿h 2024 Transfers Unrestricted funds: General Funds Designated Funds Total unrestricted funds 117,589 43,000 160.589 190,342 (234.0071 2,031 75,955 43.000 118.955 190.342 (234.007) 2.031 Restricted Funds: Brelms Trust Citizens Advice - Advice Line Citizens Advice - MAPS Face to Face Debt Advlce Cltizens Advice - Money Saving Expèrt city of York Council- GP Outreach City of York Council- Travellers Garfiéld Weston Local Authority- Ward pots Refugee Action York Stamp Jackson & Proctor Tang Hall Big Local Trussell Trust- York food bank Two Ridings Community Foundation - Hardship Fund Two Ridings Community Foundation - SuNiving Winter York Against Cancer York Childrens Trust York CVS- Island 3,000 14.214 (3.000) {14.214) (67,069) (600) (34,534} (10,837) (5,034) (25,541) {4,188) 111.579) {11,000) {24,336) (2.855) 69.100 <2.031) 600 70.800 10.837 36.266 5,034 6,884 18.657 4,188 11.579 11,000 24,336 2.855 1.390 {1.390} (19.6621 (38) {1.876) 19.662 38 7,173 5,297 Total restrlcted funds 33,415 247,932 {237,753) (2,031) 41.563 Totsl funds 194,004 438,274 (471,760) 160,518 27 YORK AND DISTRICT crrizENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 14. Fun