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← York And District Citizens Advice Bureau

2024-03-31-accounts

YORK AND DISTRICT CITIZENS ADVICE BUREAU ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31STMARCH 2024 CHARITY REGISTRATION NO. 1133516 A COMPANY LIMITED BY GUARANTEE COMPANY REGISTRATION NO. 7004444 (ENGLAND & WALES)

YORK AND DISTRICT CITIZENS ADVICE BUREAU CONTENTS PAGE Contents Legal & Administrative Information Chair's Report 3-6 Trustees Annual Report 7-15 (Incorporating Chief Executive's Report) 10 Statement of Financial Activities 16 Balance Sheet 17 Statement of Cash flows 18 Notes to the Accounts 19-30 Independent Examiner's Report 31

YORK AND DISTRICT CITIZENS ADVICE BUREAU LEGAL AND ADMINISTRATIVE INFORMATION Directorsrrrustees The following people were Directors and Trustees of the charity on the date of approval of the report or served during the year: Joanna de Groot Julia Atwater Sara Boulton Simon Crack (resigned January 2024) Mary Day (co-opted May 2023, resigned October 2023) Sam Dyer (elected October 2023, resigned April 2024) Mlke Galloway (co-opted January 2024) Vicky Ling Janet Looker (elected October 2023) Manar Matusiak (resigned May 2023) John Nodder Lauren Peel (co-opted January 2024) Kate Robson (co-opted July 2024) John Short (resigned July 2023) Philip Zastawniak-Thomas (co-opted April 2024) Chair Treasurer Chief Executive Fiona Mcculloch Company Secretary Andy Mendus Registered Charity No. 1133516 Company Registration No. 7004444 Principal address and Registered Office West Offices Station Rise York Y016GA Independent examiner Karen Wood ACMA Outsource Accounting Services & Independent Examinations 2 Galligap Lane Osbaldwick, York Y010 3NR Bankers Co-operative Bank PO Box 250 Skelmersdale WN8 6wr

YORK AND DISTRICT CITIZENS ADVICE BUREAU CHAIR'S REPORT As Chair of the Trustee Board I want to reiterate my appreciation of the commitment and hard work of all the colleagues and supporters who enable Citizens Advice York [CAY] to do so well in pursuing its core aims: - To provide the advice and support people in York need for the problems they face To improve the policies and practices that affect people's lives Our volunteers, our ex￿lIent Chief Offi￿r, our tTUStees, our paid staff, and all our corporate and individual friends and supporters. as well as the various partners with whom we work, have all played vital and valued roles. During 2023124 we have focussed on the complex and painful problems caused by inflation, by steep rises in energy costs, and by wider cost of living and equality issues. As demand for our services has continued to grow we have made every effort to ensure that people in York can turn to CAY for free informed, impartial and independent advice. whatever their circumstances and problems, whenever they need us. The advice we provide can make a huge difference to people's lives, especially in these times of serious need, difficulty and uncertainty. In 2023124 CAY helped over 7,300 people with nearly 17,000 issues. We also helped our clients claim almost £2m of previously unclaimed benefits or tax credits and manage or write off debts of almost £1.7 million. We have maintained and developed our varied client access routes, via webchat. in person, via email and via telephone. in outreach venues as well as in CAY offices. The overall quality of our work, audited by the national Citizens Advice organisation, remained good throughout the year as we dealt with ongoing client difficulties in accessing our services, which remains a challenge to our service. CAY takes pride in the quality of our work and it's good to report that the national Citizens Advice organisation, which audits our work on a regular basis, rated us green for many client outcomes following an intensive audit early in the year. in As in past years we continue to review and develop the links and partnerships which ensure that CAY provides appropriate and effective services and advocacy for the varied needs of people in York. Our involvement with the new North Yorkshire Law Centre has added to our ability to connect people with legal support, and our work with York Against Cancer and the health

YORK AND DISTRICT CITIZENS ADVICE BUREAU service connects us with potential clients via clinics and surgeries Our outreach work is an important part of our partnership with the Council and with various constituent wards in York enabling us to reach and support people in their localities. More details of our reach and achievements are provided in the following sections of the report. 23124 Finan Performance CAY is an independent local charity, entirely reliant on funding the work we do through grants or fees for specific services and projects, together with the money we raise through various fundraising activities and donations. All our funders are under real and increasing financial pressure and this means funding continues to be very tight both for our core General Advice Service and for our many and varied projects. With these pressures in mind and the strain that inflation brought we had an overall deficit in the year of £33,486 made up of a deficit on Unrestricted Funds of £43,665 and a surplus of £10,179 on Restricted funds, which will be spent in future periods. This meant our unrestricted reserves at the end of March 24 were at £75,955 excluding designated funds of £43,000. Govemance Our annual Trustee Self-Assessment, annual Strategic Capability Assessment, and annual Chair appraisal give us confidence in our governance as well as understanding of how it might be enhanced . Additionally the results of the national Citizens Advice annual Leadership Self-Assessment of CAY, including a full site visit by a CitA assessor at the end of 2022123 provided further reassurance and helped us to make improvements. We are continuing a review, and where appropriate revision, of the policies which underpin our work in order to ensure that they provide the best possible framework for our activities In this year we have said goodbye to several trustees [Simon Crack, Mary Day, Manar Matusiak, and John Short] whom we thank most warmly for their valuable contributions to the work of CAY. Sam Dyerjoined the Board in 2024 but a change in personal circumstances meant he had to resign just after year end. We have also welcomed three new Trustees [Janet Looker, Lauren Pell. and Mike Galloway] while a trustee treasurer, Phil Thomas, joined in April 2024. All are already playing very active roles in CAY. We continue to look to enhance the trustee board by maintaining our numbers and working to recruit trustees with diverse experiences and backgrounds. Th Over this last year our staff and volunteers have worked tirelessly. and with enormous commitment, to provide the best possible advice using telephone, email, and webchat, as well as some face to face service, notably in our outreach venues. Despite the stresses and

YORK AND DISTRICT CITIZENS ADVICE BUREAU strains which this has put on everyone and the pressures of growing demand the team has consistently managed to help our clients and maintain the high standard of the advice provided. We have also started some new research Icampaigning work, and are training and developing additional volunteer advisers to try to keep pace with the burgeoning demands on our services. CAY'S achievements are clear evidence of the impressive resilience, willingness, energy, and professionalism of all our volunteers and staff. On behalf of myself and the trustees I want to record fvll and public thanks to Fiona and the whole team. During the year we have been joined by a number of new volunteers and staff. We extend a warm welcome to all of you, look foThvard to future work with you, and thank you for joining our team. Volunteers Volunteers are centrally involved in every aspect of what we do: providing advice in West Offices, telephone advi￿ on Adviceline, and Webchat support, as well as working on reception, administration, or fundraising.They are vital to the effectiveness and quality of our work. Volunteering with CAY is a worthwhile and rewarding role. Recruiting and training volunteers, in particular as advisors. remain key areas where we want to expand our work in future. It is heartening to report that interest in joining the team continues, and that the increased flexibility in working arrangements provided by digital channels will help to ensure this keeps up and expands. Fundin With all our funders and potential funders being under serious financial pressure, and the outlook for energy prices being very uncertain, budgeting and planning remains a difficult challenge. The long-term arrangement with the City of York Council (CYC)which resources our core General Advice Service ended at the end of 2023124. They remain consistent and generous funders, and solid supporters, of CAY and have entered into an interim one-year agreement at a reduced rate as part of an overall review of their non-statutory services. During this autumn we'll be looking to renew CAY'S agreement with them for 4 years, starting in 2025126. While this core funding is critical to our continued operation, we must raise additional funds from grants, funding bids, and other income sources such as donations. In 2019 we launched a Friends of CAY scheme for both businesses and private individuals, and are currently working to develop this. I'd like to thank all our corporate and individual Friends most warmly for their support. Their regular contributions to CAY funds are really welcome and hugely helpful and will continue to be so in future.. Some of this funding comes from grants for training, and from various fundraising activities and one-off donations, but there is still a large gap to fill. 2023-24 has been a challenging year, but nonetheless CAY has been able to maintain the level and quality of our service despite a worsening financial position. Hard work by our

YORK AND DISTRICT CITIZENS ADVICE BUREAU CEO and staff has meant that the outlook for 2024125 is more positive, with a forecast of at least 'break-even', while the Board is seeking to raise additional income (from the Friends initiative and other avenues) so that reserves can be rebuilt to tsrget levels and staff can be more suitably rewarded. Trustees. staff, and volunteers all remain committed to continue our efforts to meet demand and deliver the best possible advice and client service to the people of York. Joanna de Groot Chair

YORK AND DISTRICT CITIZENS ADVICE BUREAU TRUSTEES, ANNUAL REPORT ST FOR THE YEAR ENDED 31 MARCH 2024 The Trustees, all of whom are also Directors for the purposes of company law, present their annual report and financial ststements for the year ended 31st March 2024. STRUCTURE, GOVERNANCE AND MANAGEMENT Govemance York and District Citizens Advice Bureau is an independent registered charity. No. 1133516, and a company limited by guarantee, No. 7004444. York and District Citizens Advice Bureau is also known as Citizens Advice York. The charity operates in accordance with the terms of its Memorandum and Articles of Association. The Charity was originally established in October 1941 and registered with the Charity Commission in 1980, Charity Registration No. 509600, as an unincorporated association. th The new charitable company was incorporated on 29 August 2009 and registered with the st Charity Commission on 131h January 2010. On 1 April 2010 all the assets and liabilities of the former charity were transferred to the new charitable company. Recruitment and appointment of Trustees Members of the Trustee Board are the charity Trustees for the purposes of charity law and are also Directors for the purposes of company law. The maximum number of Trustees is fifteen and the minimum is three. Appointment is by election at the Annual General Meeting, or by being co-opted by the Trustee Board, provided that on appointment the total number of co-opted Trustees does not exceed one third of the total number of Trustees. All elected Trustees retire from office at the third annual general meeting following the annual general meeting at which they were elected but may be re-elected. Due to the nature of the charity the Trustee Board seeks to ensure that the needs of the community are appropriately reflected through the diversity of the Trustee body. Trustees are drawn from all sections of the community and include individual members and members of organisations, who use their skills and experience to lead and govern the charity. Induction and training of Trustees All new Trustees receive an induction. This includes copies of key policies and procedures, information about the charity and the responsibilities of being a Trustee and the opportunity to meet staff and volunteers. Board members also have access to internal training sessions run by Citizens Advice York as well as courses offered by Citizens Advice nationally. All new Trustees have a follow up meeting with the Chair of Trustees after 6 months to review the induction process.

YORK AND DISTRICT CITIZENS ADVICE BUREAU All Trustees take an active part in the management of Citizens Advice York. Organisational Structure Citizens Advice York is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the charity and for ensuring that the charity satisfies its legal and contractual obligations. The Trustee Board meets as a minimum every two months and delegates the day to day management of the charity to the Chief Executive. Related Parties Citizens Advice York is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice York in order to fulfil its charitable objectives and comply with the national membership requirements. The charity also co-operates and liaises with a number of other advisory services, local charities and local authority departments on behalf of clients. Where one of the Trustees holds the position of Trustee or Director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process. Risk Management The Trustees have considered and reviewed the risks to which the charity is exposed and have established systems and procedures to manage them. The Audit and Risk committee maintains an effective internal control and risk framework and assists the Board to erlsure compliance with standards and guidelines issued by Citizens Advice and other regulatory bodies. The risk register is reviewed regularly and Trustees ensure that action plans are in place to mitigate key risks identified. OBJECTIVES AND ACTIVITIES The Charity's objects, as detailed in the Memorandum and Articles of Association, are lo promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in York and surrounding areas" To achieve these objectives Citizens Advice York aims to provide free, confidential, impartial and independent advice and information for the benefit of the local community. to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively.

YORK AND DISTRICT CITIZENS ADVICE BUREAU Publlc Benefit The Trustees have paid due regard to the Charity Commission's guidance on Public Benefit in deciding the activities undertaken by Citizens Advi￿ York during the year. The Trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements. Our current activities aim to meet our objectives through the delivery of free, confidential advice and information that is accessible to all. More detailed information about our work is provided in our Annual Review.

YORK AND DISTRICT CITIZENS ADVICE BUREAU CHIEF EXECUTIVE'S REPORT ACHIEVEMENTS AND FUTURE PLANS Citizens Advice York (CAY) is a local. independent charity affiliated with the national organisation Citizens Advice. We are here for everyone. whoever they are and whatever the problem. People come to us in times of need. The main issues we help with relate to debt, benefits, housing, employment, consumer rights, legal advice,and immigration. The Cost of Living Crisis really exploded in York this year and we saw 100°/o more clients year on year. We also completed more than 30 % more actions on their behalf making the lives of the residents of York better in their time of crisis. We made income gains for our clients of £1,950,211, mainly in previously unclaimed benefit gains but also in grants. We helped clients write off £1,706,020 in debts and we helped them reschedule £19,583. The massive disparity in these two figures is due to the issue of negative budgets. 93 /0 of our debt clients now present with a negative budget of more than £34 per month. This means that every month they fall further into debt. Therefore, they have no spare income to make debt repayments and the debt has to be written off. with a six year impact on the ability to get credit. We have followed national trends in advice issues across most areas, bar one. It is a positive for the people of York that we have seen far less recourse to self disconnection of prepayment meters. This was largely due to the fact we had access to three fuel vouchers per year, unfortunately, as City Of York Council has to cut back on services this (along with supermarket vouchers) has been reduced to one per year. This may alter the situation come winter when most people were relying on the vouchers to keep warm and heat food. However, all of this good work has put our service under tremendous strain. l am very proud of the efforts and goodwill of all the team to make this huge achievement happen. Recruiting and retaining staff has been an issue as we ourselves are not immune to the cost of living crisis and, like many other charities, we found ourselves in competition with both retail and the hospitality sector to retain our staff when sometimes up to twice the salary was being offered. This year has seen the launch of three schemes to help this issue. We began to train Aviva Corporate volunteers to be our new Financial Capability Advisors. This has been a gap in our ser￿iCe since the last funding from Money Savings Expert ended. They are making a difference to our debt clients by coaching them in good financial practices and building a relationship to ensure they have ongoing support once their formal debt advice is completed and their debt relief orders, debt management plans or bankruptcies are in place. We were also fortunate to win funding from the Armed Forces Covenant to train and employ both service leavers and family members as Advisors, this "home grown" approach means that we have a sustainable service and the trainees gain a career they can easily move around the country with, ensuring their own financial stability. For the first time, CAY started to deliver Advice First Response courses. These courses equip people to be competent in navigating our public website so they can be the first response to advice needs and help at a first stage level, they have a direct route to a fully qualified advisor should the client need it - they are trained to know when this might be! 10

YORK AND DISTRICT CITIZENS ADVICE BUREAU However, we are still under-resourced for the level of service the people of York expect from us, we are struggling to sustain the vastly increased number of clients on a largely static budget. Last year we brought in £444,000 and our expenditure was £472,770 F ioiia- MGCullocii,, Cl lei Execi tive Our Year at a Glance We helped 7302 people with 16,941 issues We completed 29,643 actions on their behalf We helped people gain £1,950.211 in income <• We helped our clients write off £1,725,603 of debt 11

YORK AND DISTRICT CITIZENS ADVICE BUREAU Issues Benefth &ts.. Benefits Unlv... Charftable Su... Con$wnw go... Debt catlon 3.523 1,371 2,306 299 2,821 41 Ernployfflent Flnanclal serv... GVA Hate C... H•ahh & com.- HDuslng ImmfgratloJL.. 789 342 42 214 1,488 307 Legal Other Relatlon$hlps... Tax Travel & trans.,. Ulllltles & ¢0.. 480 491 892 219 158 1,158 Outcomes OUTCOMES 11 Debt Write Off 1.655,669.00 98.01% 1.950,211.00 984.891.00 22-23 23-24 YOY 96 INCREASE 12

YORK AND DISTRICT CITIZENS ADVICE BUREAU FINANCIAL REVIEW Financlal Position Incoming reSoUr￿S for the year were £438,274 (2023: £460,371). Of this £247,932 related to project restricted activities (2023: £287.912). A deficit of £33,486 was incurred in the year (2023: deficit of £25,650), of which, a £43,665 deficit relates to unrestricted funds and a £10,179 surplus related to restricted funds. At 31 March 2024 total funds were £118,955 (2023 194,004 of which £160,589 represented unrestricted funds (2023 £160,589). Principal Funding Sources The Trustees are grateful to all the organisations and individuals who have given grants or donations during the year. The principal funding sources were as follows: City of York Council: The largest grant received during the year was the core grant of £150,100 towards the delivery of the general advice service. The Council also supported a number of specialist projects including GP Outreach and Travellers outreach. National Citizens Advice provided funding from the Money Advice & Pension Service as well as project funding from Yorkshire Building society and Energy funding. York Food bank gave £24,336 for advice services to clients at their food bank. Macmillan via York against Cancer gave £19,662 and SJP Law continued their support of the hospital work. The charity did not have any borrowings from providers of funding or other sources at the balance sheet date. The Trustees remain committed to finding new and diverse funding sources and to safeguarding and increasing reserves in order to ensure the charity has a secure financial base for the future. Reserves Policy Citizens Advice York aims to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency, including loss of income and necessary but unbudgeted cost. The charity maintains a projection of income for the future and endeavours to ensure that this continues to be derived from as wide a variety of sources as possible. In reviewing the potential costs that could arise should a significant reduction in income or the need for unbudgeted expenditure occur the Trustees have deternined that free reserves which is equal to 3 months normal operating expenditure should be maintsined. This is in addition to designated funds of £43.000. The current level of unrestricted funds (excluding designated funds and fixed assets) is £75,955 which would cover approximately 1.9 months running costs. In the longer term Trustees consider it prudent to aim to increase the level of resenies to 6 months, though it is recognised this may take a number of years given the funding pressure the organisation is working in. The resenies policy is monitored and reviewed by Trustees annually. 13

YORK AND DISTRICT CITIZENS ADVICE BUREAU YORK AND DISTRICT CITIZENS ADVICE BUREAU Designated Funds Unrestricted funds have been designated for the following purposes: Contingency reserve: £38,000 set aside to cover any costs arising in the event of the chariws closure, such as redundancies. Equipment reseNe: £5,000 set aside towards future equipment requirements. The Trustees are free to designate funds in this way. and to release such funds to make them available for general purposes as they see fit. Restricted Funds Details of Restricted Funds are set out in Note 14 to the Accounts. These funds are restricted by the donor or funder and cannot be used for the general purposes of the charity. Their existence, and the sums of money therein, do not imply that there has been an under-spend but may result from a variety of circumstances including timing differences between the charity's financial year and the funding year of the project concerned. Investment Policy As detailed in its Memorandum paragraph 4.19, in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be Ihought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. Owing to the nature of its funding the charity has no long-term investments, but it keeps monies not required in the short term in a no-notice deposit account with Scottish Widows. The Trustees review the interest rates available from time to time to ensure a reasonable return on deposits is being achieved. 14

YORK AND DISTRICT CITIZENS ADVICE BUREAU DIRECTORS, RESPONSIBILITIES The charity trustees (who are also the directors of York and District Citizens Advice Bureau for the purposes of company law) are responsible for preparing a trustees annual report and financial statements in accordance with applicable law and United Kingdom Accounting standards (United Kingdom Generally Accepted Accounting Practice) Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of reSoUr￿S in that period. In preparing the financial statements, the Trustees are required to: Select suitable accounting policies and the apply them consistently; Observe the methods and principles in the Charities SORP; Make judgements and estimates that are reasonable and prudent; State whether applicable UK accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. In preparing this report, the Trustees have taken advantage of the small companies exemption. The Trustees declare that they have approved the Trustees Annual Report and Accounts Signed on behalf of the Trustees Date l(ni Joanna de Groot Chair 15

YORK AND DISTRICT crrizENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 (INCLUDING INCOME AND EXPENDITURE ACCOUNT) Unrestrlcted Funds Restrlcted Funds Total 2024 Total 2023 Note Income from: Donations & legaeies 11,380 11,380 20.153 Charitable activities 177,811 247,932 425.743 436.937 Investrnent income 1,098 1,098 282 other incijme 53 53 2.999 TOTAL INCOME 190.342 247,932 438,274 460,371 EXPENDITURE ON Charilable actlvltles Advice and Information 234,007 237,753 471,760 486,021 TOTAL EXPENDITURE 234.007 237,753 471,760 486,021 NEf INCOMEI IEXPENDtruRE} (43,665) 10,179 (33,486) (25,650) Transfèrs Belween Furwjs 2,031 (2,031) NEf MOVEMENT IN FUNDS {41.634) 8,148 (33,486) <25,650) Reconcilialion of Funds Funds brought fO￿ard at1 April 2023 Funds carried fonvard 31 March 2024 160.589 33,415 194.004 219,654 118955 41.563 160,518 194 004 A ¢omparatlve Ststement of Flnancial Activities is found in Note 2 The Ststement of Financial Activities includes all gains and losses recognised in the year. All of the Charitls activities derive from continuing operalions. 16

YORK AND DISTRICT CITIZENS ADVICE BUREAU BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 note CURRENT ASSETS Debtors Cash at bank and in hand 12 7,089 212,554 219,643 22.714 188.458 211,172 CREDITORS: Amounts falling due wlthln ona year 13 {59.125) (17,1681 NET CURRENT ASSETS 160,518 194,1)04 TOTAL ASSETS LESS CURRENT LIABILITIES 160,518 194,004 TOTAL NET ASSETS 160.518 194,004 FUNDS Restricted income funds Unrestrided income funds General fund Designated fund 14 41.563 33,415 14 14 75,955 43,000 117,589 43,1100 TOTAL FUNDS 14 160,518 194,004 The notes on pages 19 - 30 form part of these accounts. These accounls are prepared in accordance with the special provisions of part 15 of the Companies Act 2006 relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for cirGulation to members of th8 company. signed date name.. Joanna de Groot role: Chair of Trustees Company Reglstralion Number . 7004444 (England & Wales) 17

YORK AND DISTRICT CITIZENS ADVICE BUREAU STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2024 2024 2023 note Cash flows from operating activitles Net incomellExpenditurel for the perlod 133,4861 125,6501 Adjusted for: Depreciation charge Investment Income 12 11.0981 12821 Decrease/llncreasel in debtors 12 15,625 11,9131 {Decreasellincrease in creditors 13 41,957 12,3451 Net cash flows from operatlng actlvlties Cash flows from investlng activities Interest reteivable and similar incoming resources 22,998 130,1901 1,098 282 Net increaselldecreasel in cash and cash equlvalents 24,096 129,9081 Cash and cash equlvalents at l Aprll 2023 188,458 218.366 Cash and cash equivalents at 31 March 2024 212,554 188.458 All of the cash flows are derived from continuing operations durlng the above two periods. There is no debt in the company and therefore no reconcillation of Net Debt is provlded. 18

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 1. A¢¢ountlng Policies Basls of preparatlon The financial sialements have been prepared under the historical cost convention and in accordance th Accounting and Reporting by Charitiès: Statement of Recommend9d Practice applicable lo charities preparing their accounts in accordance wth the Financial Reporting Stsndard applicable in the UK and Republic of Ireland IFRS 102) leffective 1 January 2015}- (Charities SORP IFRS 102}l. thè Financial Reporting Standard applicabl8 in the UK and Republic of Ireland IFRS 1021 and the Companies Act 2006 applicable in Ihe UK and Republic of Ireland IFRS 1021 and the Companies Act 2006. Citizens Advlce York meets the definition of a public benefit entity under FRS 102. Going con¢em The trustees consider there arg no material uncertalntles about th8 Charity's ability lo ¢onllnue as a going con¢ern. The review of our financSal position, reserves levels and future plans 9ive$ Trustees ¢onfidenc8 th8 chsrity remalns a going ¢oncem for the foreseeable future. Income and •ndowments i) Recognition of income Iterns of in¢om8 are recognised and Included in the accounts when all of the follo￿ng criteria are met: Tho Charity has enlltlement to the funds., - Any perfomiance condltions attached to the item{sl of income have been mel or are fully wllhin the control of th6 charlty; - There Is sufficient certainty that receipt of the income Is conside￿d probable; and - The amount can be measurod reliably. li} Grants receivable Grants made to finance the aclivitl8s of the local Cilizens Advice are credited lo the incom8 and eypenditure account in the period to which they relate. iiil Bank interest Bank interest is included in the income and expenditure account on receipt. iv) Gifts and Intangible income In addition to the abova. the charity also receives help aThJ support in the fom of voluntary asslstance in ad￿lsing the public. This help and support is not included in the financial staternerts. However. its value lo the Charity has been estimated and disclosed in the Directors, Report. vl Other income Sales of services are included In the income and expenditure ac¢ount In pgrigd to which they relate. Other income, inoluding donations, gifts and covenants are included as they were re¢Èived. vil Deferred income Grants weived Sn advance of the perfod in whiGh the funder requires the expendllure lo be applied viill be refiecled in deferred Income withln th8 balance sheet. 19

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Expenditure and irrecoverable VAT Ewenditure is recognised onGe there is a legal or constructive obligation lo make a payment to a third party, il is probable that settlement wll be required and the amount of the obligation can be measured reliably. Expenditure is dassified under the following activity headings". - Costs of raising funds inctudes costs associated with any fundraising e￿nts. - Charitable activities indudes the costs of providlThJ general advice and other speciallst advico services and their associated support costs. - Other expenditure represents those items not falling into any other heading. Itrecoverable VAT 1$ charged as a cost against the activity for which the expenditure was incurred. Support cosls Support costs include Back Office and Management staffing along Mth overhead sttributable to thosg stsff. They have been allooated to prolects In proportion to staff costs in eath aGtivityIpro￿Ct. Operating Lea8e8 Rental Gosts under operating lease$ are charged to the statement of financial a¢llvltles In equal amounts over the period of the leases. Tanglble flx?d assèts and depreciation Individual fixed assets costing £l,OOQ or more are capitalised at Cost and are deP￿ClaI8d over their estlmated useful economlc Ilves on a straight line basls as follows.. Computer equipment Fitlings & office equipment 3 years on a strdighl line basis FixtuTrs. 5 years on a straight line basis Pen$ions The charity operates a defined contrlbution group personal pension plan for its employees. Payments are Charged to the incom8 and expenditure accounl in the period in which they are inGuTred. Accurnulated funds Restricted funds are subject to specific conditions by donors as to how they may used. The purp)se and uses of the restricted fvnds are set out in the notes to the accounts. Designated funds ¢omprfse funds which have been sel aside at the discr8tion of the trustees for spe¢ifi¢ purwses. The purposes and USfS of the designated funds are set out in the notes to the Unrestricted funds are fund$ thal can be used in acGordance the charitable objects at the dlscretlon ol the trustees. 20

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 2. Comparative Statement of Flnancial Activities Year Ended 31 March 2023 (Including Income And Expenditure Account) Unrestrlcted Funds Restricted Funds Total 2023 Income from: Donallons & legacies 19,078 1.075 20.153 Charitable actsvilies 150.100 286.837 436,937 Investment income 282 282 ot￿r income 2.999 2.999 TOTAL INCOME 172,459 287.912 460.371 EXPENDtruRE ON Charitable aclfvities Advi￿ and Information 211,816 274,205 486.021 TOTAL EXPENDITURE 211,816 274,205 486,021 NEf INCOMEI IEXPENDITUREI (39.357) 13,707 (25,650) Transfers Be￿een Funds NET PIOVEMENT IN FUNDS (39.357) 13.707 (25,650) Reconciliation of Funds Funds brought fon¥ard al1 April 2022 Funds carrled forward 31 March 2023 199.946 19.708 219.654 160,589 33.415 194.004 21

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 3. Income from Donatlons and LegaGi•$ Unrestrict•d Restrlcted Funds Funds Tolal Unrestricted Restrlcted 2024 Funds Funds Totsl 2023 Donations 11,380 11,380 11.380 19.078 1,075 1,075 20.153 Total 11,380 19,078 20.153 4. Income from Charitiable Activities Unrestricted Restricted Funds Funds Total Unrestrlctsd Restricted 2024 Funds Funds Total 2023 Advice & Informatlon S•rvi¢gs: Funder Access To Justl¢e Fund Citizens Advi¢e- Advice Lino Citizens Advice- Energy Citizens Advice- MAPS Face to Face Debt Advice Cibzens Advice- Money Saving Expert Cllzens Advice- Yorkshire Building SoGièty City of York Coun¢ll- General Advice Servke City of York Council- GP Outreach City of York Council- Trainees Advisers City of York Council- Travellers Cty of York Council- Ukranian Drop in Garfield Weston Local Authority- Ward pots Refugee Action York stamp Jackson & Proctor Tang Hall Big Local Twssell Trust- York focrfl bank Two RKlings Community Foundation- Hardship Fund York Against Cancer York and Scarborough Teaching Hospitsls York CVS -181and 936 660 3,937 936 660 3,937 69,100 600 19.688 150,100 70,800 15,000 15.000 69,100 600 85,486 5,400 18,000 85.486 5,400 18,000 150,100 26.460 9.641 5.385 10,393 4.000 47,180 2,854 11.579 11.000 32.459 2.000 19.688 150.100 150,100 70,800 26,460 9,641 5,385 10,393 4.000 47.180 2,854 11,579 11.000 32.459 2.000 10.837 10,837 18,657 4,188 11,579 11.000 24.336 18.657 4.188 11.579 11,000 24.336 19,662 19.662 2,490 7.173 2,490 7,173 Total 177.811 247,932 425.743 150,100 286,837 436,937 22

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 S. Inv•stment Income Unrestricted Restricted Funds Funds Total Unrestricted Restricted 2024 Funds Funds Total 2023 Incom8 from bank deposits 1,098 1,098 282 282 1,098 1,098 282 282 6. Other Incom8 Unrestricted Restricted Funds Funds Total Unrestricted Restricted 2024 Funds Funds Total 2023 Other Income 53 53 2,999 2,999 Totsl 53 53 2.999 2,999 7. Analysis of Expendltur8 on Charitable Activitles Unrestricted Restricted Funds Funds Totsl 2024 Advice & Inforn)ation servlces: Direct costs Allocated Support Costs (see below) Govemance Costs 170,058 63,645 304 172,743 64,664 346 342,801 128.309 650 Total Resources Expended 234,007 237,753 471.760 Staff Costs Other Cosls Total 2024 Allocated Support Costs comprlse 107,140 21,169 128,309 Unrestricted Restricted Funds Funds Total 2023 Prlor year Advice & information servi¢e$'. Dlrect Costs Allocated Support Costs {8ee below} Govemance Costs 155,027 56.437 352 200,657 73,060 488 355,684 129,497 840 Total Resources Expended 211,816 274,205 486,021 Staff Costs Other Costs Total 2023 Allocated Support Costs comprise 101,203 28,294 129,497 8. Net In￿Me1(EXPenditUr8) for the year This is staled after chargingl(crediting)- 2024 2023 Operatlng Leases - Land & buidings OperatSng Leases - Equipment Independent Examlner fees 15,000 1,349 650 15000 1,349 600 23

YORK AND DISTRICT crrizENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 9. Staff Costs Staff costs during the year were as follows-. Total 2024 Totsl 2023 Wages & Salaries Social Secuiity Costs Pension Costs Temination Pa￿￿ents 339,282 23,398 20.769 2.033 342,144 24,177 19.214 385,482 385.535 No empk)yee has employee benefits of more than £60,000 in the year (2023: 0) The average number of Full time Equivalent employees during the year was 2024 No. 2023 No. Advice Admin & support Operational Management Senior Managemènt Total 11.9 12.2 10. Trustee Remuneration and expenses and Related party transactlons Neither the Twstees nor any persons connected with them reGeived any remuneration. benefits or reimbursed expenses during the year (2023- £0) There were no related paty transactions during the year. (2023: £nll) 11. Corporatlon tax The charity is exempt from corporatlon tax on income and gains falling withln Chapter 3 of Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects. No tax charges have arisen in the charity. 24

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 12. Debtors 2024 2023 Trade debtors Prepayments AGcrue(l inoome 658 385 6,046 9,065 1,931 11,718 7,089 22,714 13. Credltors: Amounts falling due within one year 2024 2023 Trade Crèdltors Taxation and social security costs Accruals Deferred Income Other Creditors 18,069 8,289 13.720 9,630 9,417 5,130 6,973 1,735 2,490 59,125 17,168 25

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Funds Balance 1 Incoming Aprll 2023 Resources Outgolng Resourees Galns & Balanee 31 (Losses) Transfors March 2024 Unreslricted funds: General Funds Designated Funds Total unrestricted funds 117.589 43.IXIO 160.589 190.342 1234.007) 2,031 75.955 43.000 118,955 190.342 (234.007) 2.031 Restricted Funds: Bralms Trust Citizens AdVI￿- Advice Llne Citizens Advice - MAPS Face to Face Debt Citizens Advi￿ - Money Saving Expert City of York Council- GP Outroach City of York Council- Travellers Garfield Weston Local Authority- Ward pots Refugèe Action York Stamp Jackson & Proctor Tang Hall Big Local Trussell Trust- York food bank Two Ridings Community Foundation - Hardship Fund TV￿ Ridings Community Foundation - Surviving Winter York Against Cancer York Childrens Trusl York CVS - Island 3.000 14.214 (3,000) {14.2141 (67,069) 1600) (34.5341 (10,837) {5.034) (25.541) {4.188) (11,5791 {11,0001 (24,336) 12.8551 69.100 600 70,800 10,837 {2.031) 36,266 5,034 6,884 18,657 4,188 11,579 11.000 24,336 2,855 1.390 (1.390) (19,6621 (38) 11,876) 19.662 38 7,173 5.297 Total restrl¢ted funds 33,415 247,932 (237,7531 {2.031 } 41,563 Total fvnds 194,004 438,274 (471,760) 160,518 26

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Funds (Prior year comparative) Balance 1 Incomlng April 2022 Resources Outgoing Balance 31 Resources Transfèrs Mar¢h 2023 Unrestricted funds: General Funds Designated Fun¢Js Total unrestri¢tsd funds 156,946 43,000 199,946 172,459 {211,8161 117,589 43.000 172,459 {211,8161 160.589 Restricted Funds: Brelms Trust Citizens Advice - Advice Line Citizens Advice - MAPS Face to Face Debt Advice Citizens Advice- Money Saving Expert Citizens Advice - Yorkshire Building Society City of Yorf< Council - GP Outreach City of Yorf( Council - Trainees Aévisers City of York Council - Travellers City of York Council - Ukranian Drop in Garfield Weston Joseph Rowntree Trusl Local Authority- Ward pots Refugee Action York Stamp Jackson & Proctor Tang Hall Big Local Trussell Trust- York food bank Two Ridings Community Foundation- Hardship Fund Two Ridings Community Foundation - Surviving Winter York Childrens Trust 3,000 3.000 14,214 15,000 (7861 (85,486} (5,400} (18,000> {26,460} (9,641> (7,448) {10,393) (4,000) (5,433} (42,754) (2,854} {12,586> (9,505) (32,459} (1,000} 85,486 5,400 18,000 26,460 9.641 5,385 10.393 4,000 2,063 5,034 5,433 2,458 5.034 47,180 2.854 11,579 11,000 32,459 6.884 1.007 (1,495} 780 3,075 2,855 1,390 1.390 38 38 Total restrfcted funds 19,708 287,912 {274,205> 33.415 Total funds 219.654 460,371 {486,021> 194,004 27

YORK AND DISTRICT crrizENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Funds {continued) The speGific pu￿0$65 for which the funds are to be applied are as follows: DESIGNATED FUNDS: The designated funds balance comprises the following designations taken from the general funds of the harity - Equipment Reserve £5000 - Conlingency Reserve £38000 RESTRICTED FUNDS: Brelms Trust Funding to recruit. train and deploy more volunteers Clllzens Advlce - A(Ivl¢e Lino Funding to increase capaGity on our Advice Line telephone servic8 Cltlzens Advlce - MAPS Face to Fa¢e Debl Advico Funding for a Face to Face debt advlce service citkens Advica - Money Savlng Expert Funding to provlde financial capability appointmènls for clients Citizens Advlce - Yorkshirn Bulldlng Stsei Funding to support clients of Yorkshire Building Society with debt issues City of York Council - GP Outreach Funding for advice in GP Surgeries City of York Councll - Tralneos Advisers Funding for the salaries and training of new advisers City of York Coun¢ll - Travellors Funding for advice to Travellers and thelr communities Clty of York Coun¢ll - Ukranian Drop In Funding for advice for Ukranian p80ple displaced due to the war Garfield W•ston Funding to recwit, train and deploy more volunteers 28

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Joseph Rowntree Trust Funding for a women's advi¢e service Local Authority- Ward pots Funding for an outreach advice services in specific local authority war¢Js in the region Refugee Action YoTk Funding to give advice lo the Refugee communities of York Stamp Ja¢kson & Proctor Funding for advice in the hèad injury & Stroke unSt at the hospital Tang Hall Big Local Funding for advi￿ in the g8ographi¢ area of Tang Hall Trusso11 Trust - York food bank Funding to give advice to cllents of the York food bank Two Rldlngs Community Foundatlon . Hardshlp Fund Funding to give Small grant to clients in hardship. Two Rldlngs Community Foundation . Survivlng Wintèr Funding to give small granl to clients experiencing winter hardship York Agalnst Cancer Funding lo give advice to clients suffering from cancer York Childrens Trust Funding to give small grant to clients in hardship with children York CVS - Island The Island Project 15 an innovalive project to combine advice. mentoring and training. TRANSFERS: A transfer of funds from the Citizens Advice MAPS Face to Face Debt Advice project was carri8d out In agreemenl with the funder 29

YORK AND DISTRICT crrizENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15. Analysls of net assets between funds Designated funds Restrioted funds General funds Total Current reporting perlod Tangible fixed assets Current a55et5 Current liabilities 90,628 (14,673) 43,000 86,015 {44,4521 219,643 (59,125) Total 75.955 43.000 41,563 160,518 Designated funds Restricted funds General funds Total Prevlous reportlng period Tangible fixed assets Current asset5 Current liabilities 121,937 (4.348) 43.000 46,235 (12,8201 211,172 {17.168) Total 117.589 43.000 33,415 194,004 16. Analysls of Cash and Cash Equivalonts At 1 Aprll 2023 188,458 188,458 cashflow at 31 March 2024 24,096 212.554 24,096 Cash at bank and in hand Totsl 212.554 At 1 Aprll 2022 218,366 218,366 cashflow at 31 March 2023 129,9081 188.458 129,9081 Cash at bank and in hand Totsl 188.458 17. OpeThqting l•ase commltments The charlty's total future minimum lease payments under non-cancellable operatlng leases 15 as follows for Land & Buildlngs Equipment Less than one year One to five years 7.5CKJ 7,500 1.349 225 1,349 1,574 7,500 7,500 1,574 2,923 18. Ultlmate Controlllng Party The company is under the control of the directors as a body and a5 such is not controlled by any individual. 30

~~LT~~ Independent examiner’s report to the trustees of York & District CAB

I report on the accounts of: York & District Citizans Advice Bureau for the year ended: 31st March 2024

which are set out on pages 15 to 30.

Responsibilities and basis of report

As the charity’s trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner's statement

Since the Company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I a member of The Chartered Institute of Management Accountants, which is one of the listed bodies.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

27/09/2024 ~~ee~~ Karen Wood (ACMA) Date: Outsource independent examination service

2 Galligap Lane Osbaldwick York YO10 3NR

31