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2022-03-31-accounts

YORK AND DISTRICT CITIZENS ADVICE BUREAU

ANNUAL REPORT AND FINANCIAL STATEMENTS

YEAR ENDED 31[ST] MARCH 2022

CHARITY REGISTRATION NO. 1133516

A COMPANY LIMITED BY GUARANTEE COMPANY REGISTRATION NO. 7004444 (ENGLAND & WALES)

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

CONTENTS
PAGE
Contents 1
Legal & Administrative Information 2
Chair’s Report 3-6
Trustees Annual Report 7-16
Statement of Financial Activities 17
Balance Sheet 18
Statement of Cash flows 19
Notes to the Accounts 20-32
Independent Examiner’s Report 33

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

LEGAL AND ADMINISTRATIVE INFORMATION

________

Directors/Trustees

The following people were Directors and Trustees of the charity on the date of approval of the report or served during the year:

John Short Joanna de Groot Simon Crack Vicky Ling Simon Mallett Manar Matusiak John Nodder Shirley Riley Rebecca Blues (to February 2022) Julia Atwater (co-opted from July 2022) Sara Boulton (co-opted from July 2022)

Chair to August 2022 Chair from August 2022

Chief Executive

Fiona Derbyshire from November 2019 to February 2022 Fiona McCulloch from February 2022

Company Secretary

Helen Digwood to May 2022 Andy Mendus from May 2022

Registered Charity No. 1133516

Company Registration No. 7004444

Principal address and Registered Office

West Offices Station Rise York YO1 6GA

Independent examiner Karen Wood ACMA Outsource Accounting Services & Independent Examinations Hiscox Building Peasholme Green York YO1 7PR Bankers Co-operative Bank PO Box 250 Skelmersdale WN8 6WT

Bankers

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

CHAIR’S REPORT

As the incoming Chair of Trustees I am pleased and proud to be taking up this post. I appreciate the support of my predecessor John Short, the other trustees, and Fiona McCulloch our CEO in helping me to take up my responsibilities. Over the coming months I will be getting to know volunteers, staff, Friends of CAY, and CAY’s key partners.

The serious and varied problems caused by the Covid 19 pandemic continue to affect our work. New challenges arising from inflation, steep rises in energy costs, and wider cost of living problems are a reminder of how vital it is for people in York to be able to turn to CAY for free informed, impartial and independent advice, whatever the problem and whenever they need it.

Throughout 2021-22, despite the major operational difficulties caused by the Covid pandemic, the Citizens Advice York (CAY) team of staff and volunteers have remained focused on the core aims of the service

In this context it is good to be able to report that we helped over 5000 people and maintained the high quality of our work. As our accounts show we were also able to improve the bureau’s financial resilience.

Providing advice and support for the people of York

The advice we provide can make a huge difference to people’s lives, especially at times of serious need and hugely difficult uncertainty like now. In 2021-22 CAY again helped over 5000 people with some 13,000 different issues. We also helped our clients claim over £1.5m of previously unclaimed benefits or tax credits and manage or write off debts of over £0.25m.

The overall quality of our work, audited by the national Citizens Advice organisation, remained good throughout the year although client difficulties in accessing our services at times meant client service was not always as good as we’d have liked.

CAY takes pride in the quality of our work and it’s good to report that the national Citizens Advice organisation, which audits our work on a regular basis, rated it green for many client outcomes throughout the year.

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

More generally we will keep reviewing and developing the links and partnerships which ensure that CAY continues to provide appropriate and effective services and advocacy for the needs of people in York

2021-22 Financial Performance

CAY is an independent local charity and as such we are entirely reliant on funding the work we do with grants or fees for specific services and projects, together with the money we raise through various fundraising activities and donations.

All our many funders are under real and increasing financial pressure and this means funding continues to be very tight both for our core General Advice Service and our many and various projects.

Given this it’s good to report that in 2021-22, despite starting the year with a deficit budget we managed to make a modest surplus as a result of income (largely unrestricted income) being above budget and costs being slightly below budget. This meant our unrestricted reserves at the end of 21-22 were a £156,946 excluding designated funds of £43,000

Governance

The results of the annual Trustee Self-Assessment, the annual Strategic Capability Assessment and the Chair appraisal, together with the results of the national organisation’s annual Leadership Self-Assessment of CAY, provide us with confidence that governance is good.

During the year Jackie Flynn, the Trustee Treasurer, left the board and I would like to thank her for her considerable contribution.

In September 2021 I was appointed as a trustee / Chair designate and became Chair of the Trustees in August 2022

Thank you to staff and volunteers

Over this last year our staff and volunteers have worked tirelessly, and with enormous commitment, to provide the best possible advice using telephone, email, and webchat, and planning to restore some face to face service, notably in our outreach venues. Despite the stresses and strains which this has put on everyone the team has again managed to help clients and maintain the high standard of the advice provided.

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

This impressive achievement is clear evidence of the whole team’s great resilience and professionalism. On behalf of myself and the trustees I want record our public thanks to all volunteers and staff

During the year we have been joined by a number of new volunteers and new staff: and this report extends a warm welcome to all of you, looks forward to working with you, and thanks you for joining our team.

2021-22 and beyond

The Covid 19 restrictions meant we continued to work almost exclusively remotely into the spring and summer of 2021. Where necessary a few clients have been seen in person, but more recently we have been able to start planning to have more people working and seeing clients in the office and Outreach venues.

We know that personal interaction with clients and with colleagues has many substantial benefits and as the situation allows, we will be seeing more clients in our offices and at our outreach venues around York. However, email, web chat, and the phone will no doubt continue to have a greater role in our advice work than before the pandemic.

Volunteers

Volunteers are centrally involved in every aspect of what we do: providing advice in West Offices, telephone advice on Adviceline, Webchat support, working on reception, administration or fundraising. We estimate that the value contributed to CAY by our volunteers in 2021-22 was worth around £74,000

Volunteering with CAY is a worthwhile and rewarding role. Recruiting and training volunteers, particularly to be advisors, remain key areas where we want to develop our work in future. It is good to report that interest in joining the team continues, and hopefully the increased flexibility in working arrangements which is offered by digital channels will help to ensure this keeps up and expands.

Funding

With all our funders and potential funders being under serious financial pressure, and the outlook for energy prices being very uncertain, budgeting and planning remains a difficult challenge.

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We are fortunate to be in the third year of a four-year funding arrangement for our core General Advice Service with the City of York Council (CYC). They remain consistent and generous funders, and indeed supporters, of CAY and we’ll be looking to come to an agreement with them in the autumn of 2023 for 2024-25 and following years.

20% of our income comes from the Money Advice and Pension Service for debt advice. Fortunately, the national contract for this did not end in January 2022, as originally planned, and continues, at least until January 2023 and likely beyond this date. Debt advice is a core and increasingly vital part of our service and it’s crucial that when it takes place the recommissioning of this work allows for sufficient face to face advice in all locations.

In the last 12 months we’ve renewed 90% of our projects and have added a three year contract with the Trussell Trust to provide advice at their local Food Bank. Each year, we also need to raise some £30,000 to £40,000 over and above our CYC funding in order to cover the full cost of the General Advice Service.

Some of this funding comes from grants for training, various fundraising activities and one-off donations, but there is still a large gap to fill. To support this in 2019 we launched a Friends of CAY scheme for businesses and private individuals, and since then have been working to develop this scheme as pandemic restrictions are reduced. In return for regular financial support for our General Advice Service all Friends are kept up to date with what we’re doing through newsletters and our Annual Review and are invited to our AGM and other events. The AGM includes a keynote talk, which was given in 2021 by our local MPs and this year will be given by Richard Sorton from the Joseph Rowntree Housing Trust

I’d like to thank all our Friends most warmly for their support. Their regular contributions are very welcome and hugely helpful and will continue to be so.

2021-22 has been a challenging period, but CAY has still been able to maintain the level and quality of the service and improve its financial position. Looking forward to the rest of this year and into 2023, there are continuing challenges and uncertainties but Trustees, staff and volunteers all remain committed to continue our efforts to meet demand and deliver the best possible advice and client service to the people of York.

Joanna de Groot

Chair

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

TRUSTEES’ ANNUAL REPORT FOR THE YEAR ENDED 31[ST] MARCH 2022

The Trustees, all of whom are also Directors for the purposes of company law, present their annual report and financial statements for the year ended 31[st] March 2022.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governance

York and District Citizens Advice Bureau is an independent registered charity, No. 1133516, and a company limited by guarantee, No. 7004444. York and District Citizens Advice Bureau is also known as Citizens Advice York. The charity operates in accordance with the terms of its Memorandum and Articles of Association.

The Charity was originally established in October 1941 and registered with the Charity Commission in 1980, Charity Registration No. 509600, as an unincorporated association. The new charitable company was incorporated on 29[th] August 2009 and registered with the Charity Commission on 13[th] January 2010. On 1[st] April 2010 all the assets and liabilities of the former charity were transferred to the new charitable company.

Recruitment and appointment of Trustees

Members of the Trustee Board are the charity Trustees for the purposes of charity law and are also Directors for the purposes of company law.

The maximum number of Trustees is fifteen and the minimum is three. Appointment is by election at the Annual General Meeting, or by being co-opted by the Trustee Board, provided that on appointment the total number of co-opted Trustees does not exceed one third of the total number of Trustees.

All elected Trustees retire from office at the third annual general meeting following the annual general meeting at which they were elected but may be re-elected.

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

Due to the nature of the charity the Trustee Board seeks to ensure that the needs of the community are appropriately reflected through the diversity of the Trustee body. Trustees are drawn from all sections of the community and include individual members and members of organisations, who use their skills and experience to lead and govern the charity.

Induction and training of Trustees

All new Trustees receive an induction. This includes copies of key policies and procedures, information about the charity and the responsibilities of being a Trustee and the opportunity to meet staff and volunteers. Board members also have access to internal training sessions run by Citizens Advice York as well as courses offered by Citizens Advice nationally. All new Trustees have a follow up meeting with the Chair of Trustees after 6 months to review the induction process.

All Trustees take an active part in the management of Citizens Advice York.

Organisational Structure

Citizens Advice York is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the charity and for ensuring that the charity satisfies its legal and contractual obligations. The Trustee Board meets as a minimum every two months and delegates the day to day management of the charity to the Chief Executive.

Related Parties

Citizens Advice York is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice York in order to fulfil its charitable objectives and comply with the national membership requirements.

The charity also co-operates and liaises with a number of other advisory services, local charities and local authority departments on behalf of clients. Where one of the Trustees holds the position of Trustee or Director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

A City of York Council representative is also invited to attend Citizens Advice York Trustee Board meetings.

Risk Management

The Trustees have considered and reviewed the risks to which the charity is exposed and have established systems and procedures to manage them. The Audit and Risk committee maintains an effective internal control and risk framework and assists the

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Board to ensure compliance with standards and guidelines issued by Citizens Advice and other regulatory bodies. The risk register is reviewed regularly and Trustees ensure that action plans are in place to mitigate key risks identified.

OBJECTIVES AND ACTIVITIES

The Charity’s objects, as detailed in the Memorandum and Articles of Association, are “to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in York and surrounding areas”.

To achieve these objectives Citizens Advice York aims to provide free, confidential, impartial and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively.

Public Benefit

The Trustees have paid due regard to the Charity Commission’s guidance on Public Benefit in deciding the activities undertaken by Citizens Advice York during the year. The Trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements.

Our current activities aim to meet our objectives through the delivery of free, confidential advice and information that is accessible to all:

General Advice Service

The core and largest part of our work is a comprehensive General Advice Service. This is staffed by a team of highly trained volunteer advisers, supported by experienced professional supervisors.

The service provides independent information and advice on a wide range of issues including welfare benefits, debt, housing, employment law and immigration. In normal circumstances, it comprises a Drop In Service from the central York office (co-located with the City of York Council offices), a telephone advice service (Adviceline), and a specialist welfare benefits team supporting clients with more in-depth case work. A specialist debt team of three offers debt advice which includes a specialist service for vulnerable debtors. There are many advice outreaches located around York City and District which provide services to people in their own localities.

Specialist services include Head Injury and Stroke advice, Refugee advice, advice to the Travelling Community and specialist women's refuge advice. We have advisors embedded in both GP surgeries and food banks

Since the pandemic services have been impacted with GP surgeries and Head Injury and

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Stroke still operating remotely due to a shortage of clinical rooms. This is being addressed and this will, next year. return to face to face. All other services have returned to face to face, but drop in is still limited as there is an increased demand for email and phone advice and volunteers are still working remotely where this is their preference.

Outreach

Other venues providing general advice are operating at Huntington, Haxby and Wigginton, Acomb, Clifton, Heworth, Holgate and Tang Hall,Travellers Trust Centre, York Women's Centre, Refugee Action York, York food bank and Yorkshire Building Society.

YorLaw – Solicitors’ Clinic

Yorlaw provides legal advice, but not representation, to our clients. It is also part of LawWorks, the pro bono agency for the Law Society and the Bar Association. Clients are usually referred to Yorlaw through the general advice service. Casework can be provided in a limited number of cases. Yorlaw also organises a McKenzie Friend Service for clients who have family cases before the York Family Court.

YorLaw also work closely with the University of York legal clinic

Money and Debt advice

Our money and debt advice service allows us to give in-depth help to people who are struggling to manage their finances. Our debt team is funded by the Money Advice Service and City of York Council

Research & Campaigns

In 2021-22, we continued our strong research and campaigning work on local and national issues. Research & Campaign volunteers, with our team of advisers submitted evidence forms to national Citizens Advice across the year. Evidence forms are the way we highlight cases where the client is facing particular detriment due to a systemic issue, or an issue where policy is unfair and needs changing as a result. These are then gathered together by national Citizens Advice and used to campaign for change. We have a part time research and campaign officer who works 2 hours per week paid and 5 hours per week as a volunteer. They have worked with Richmond upon Thames Citizens Advice to produce a paper on the issues surrounding affordable housing, the issues being similar in both areas and the uniqueness of this situation has significantly raised interest in the project. The sharing of resources has proved productive, creative and cost effective.

Contribution of Volunteers

The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. Over 20 volunteers contributed their time to Citizens Advice York during the year. We estimate the value of this help at £74,000 in 2021-22. The Trustees (also volunteers) greatly appreciate the hard work and commitment of our dedicated volunteer team.

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CHIEF EXECUTIVE’S REPORT

ACHIEVEMENTS AND FUTURE PLANS

This year saw the departure of Fiona Derbyshire as CEO in mid February 2022. I was appointed as Interim and then Chief Executive. Before this was a time of change and uncertainty but we collectively managed to work through this and our service continued to meet York’s advice needs at West Offices and in our various outreach projects with high quality standards and continued positive client feedback ratings.

Our debt service continues to work on MAPS funded work, providing more complex debt advice than ever before. The demand for debt advice is ever increasing, but we are managing to keep pace with this. The CAY debt work (funded by CYC) supports vulnerable debtors who need extra help to manage their debts and finances. As ever, income maximisation features strongly within the debt assistance.

Our relationship with CYC means that we are working within a four year SLA for our core advice and CAYdebt work and gives us the certainty of tenure to continue in our location at West Offices. Negotiations for future funding are scheduled for early next year (2023) The Business Plan is being rewritten this year (2022) to ensure that we are best placed to manage the rapidly changing economic and health climates. We are focussing not just on our current plans to keep pace with increased demands on the service but we are looking ahead to ensure that long term strategies are in place to fulfil broader objectives and to future proof the service.

Our Welfare Benefits work supported clients most in need and we continue to provide essential help to residents with late EU Settled status applications and general immigration advice and recently we have been running a service for Ukrainian guests for advice and support. We invited IDAS to provide specialist domestic abuse advice alongside our existing services. Yorlaw, our free legal service has supported clients with family. employment and immigration issues and continues to secure pro-bono advice where needed.

Relationships are strong with stakeholders and partners to ensure that we remain relevant to the City’s future and our offer is both effective and valued. We work closely and effectively with many other charities to provide the best service possible for York and District residents.

I am delighted to have been offered the opportunity to be Chief Officer of York Citizens Advice and I am proud of all the amazing work our outstanding staff and volunteers do,, often in difficult circumstances, to provide first class holistic advice and support to our clients.

We ended the year on a reasonable financial footing and with a dedicated and driven team who are determined to prevail in the undoubtedly challenging economic times ahead.

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Fiona Mcculloch Chief Executive 12

YORK AND DISTRICT CITIZENS ADVICE BUREAU

Our Year at a Glance

In 2021 - 22 we helped 3940 people with 12,992 different problems, we gained them £1,496.000 in extra income and reduced their debts by £307,104

Our clients ranged in ages from 16 to 101 and were 60% female and 40% male. 48% were disabled or had long term health conditions.

The Benefits advice saw Personal Independence Payment claims stay as our majority of benefit advice.

In debt work, assistance with debt relief orders was the most common solution we assisted with.

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FINANCIAL REVIEW

Financial Position

Incoming resources for the year were £444,591 (2021: £449,354). Of this £256,430 related to project restricted activities (2021: £273,614). A surplus of £22,354 was achieved in the year (2021: surplus of £42,401), of which, £25,191 surplus relates to unrestricted funds and a £2,837 deficit related to restricted funds which is offset against restricted funds brought forward. At 31 March 2022 total funds were £219,654 (2021 £197,300) of which £199,946 represented unrestricted funds (2021 £174,755).

Principal Funding Sources

The Trustees are grateful to all the organisations and individuals who have given grants or donations during the year. The principal funding sources were as follows:

City of York Council: The largest grant received during the year was the core grant of £128,000 towards the delivery of the general advice service. The Council also supported a number of specialist projects including CAY Debt and Travellers outreach Money Advice and Pensions Service (MAPS): SJP Law: SJP Law provided funding for specialist outreach at York Hospital, Yorkshire Building Society has funded a three year outreach and Trussell Trust has provided funding for a three year outreach in York food banks

The charity did not have any borrowings from providers of funding or other sources at the balance sheet date.

The Trustees remain committed to finding new and diverse funding sources and to safeguarding and increasing reserves in order to ensure the charity has a secure financial base for the future.

Reserves Policy

Citizens Advice York aims to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency, including loss of income and necessary but unbudgeted cost. The charity maintains a projection of income for the future and endeavours to ensure that this continues to be derived from as wide a variety of sources possible.

In reviewing the potential costs that could arise should a significant reduction in income or the need for unbudgeted expenditure occur the Trustees have determined that free reserves which is equal to 3 months normal operating expenditure should be maintained. This is in addition to designated funds of £43,000. The current level of unrestricted funds (excluding designated funds and fixed assets) is £156,946 which would cover approximately 4.5 months running costs. In the longer term Trustees consider it prudent to aim to increase the level of reserves to 6 months. The reserves policy is monitored and reviewed by Trustees annually.

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Designated Funds

Unrestricted funds have been designated for the following purposes:

Contingency reserve:– £38,000 set aside to cover any costs arising in the event of the charity's closure, such as redundancies.

Equipment reserve:– £5,000 set aside towards future equipment requirements.

The Trustees are free to designate funds in this way, and to release such funds to make them available for general purposes as they see fit.

Restricted Funds

Details of Restricted Funds are set out in Note 17 to the Accounts. These funds are restricted by the donor or funder and cannot be used for the general purposes of the charity. Their existence, and the sums of money therein, do not imply that there has been an under-spend but may result from a variety of circumstances including timing differences between the charity’s financial year and the funding year of the project concerned.

Investment Policy

As detailed in its Memorandum paragraph 4.19, in furtherance of its objects, and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law.

Owing to the nature of its funding the charity has no long-term investments, but it keeps monies not required in the short term in a no-notice deposit account with Scottish Widows. The Trustees review the interest rates available from time to time to ensure a reasonable return on deposits is being achieved.

DIRECTORS’ RESPONSIBILITIES

The charity trustees (who are also the directors of York and District Citizens Advice Bureau for the purposes of company law) are responsible for preparing a trustees annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice)

Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources in that period. In preparing the financial statements, the Trustees are required to:

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● select suitable accounting policies and then apply them consistently; ● observe the methods and principles in the Charities SORP;

● state whether applicable UK accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; ● prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business.

The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006.

They are also responsible for safeguarding the assets of the charity and hence taking reasonable steps for the prevention and detection of fraud and other irregularities.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website.

In preparing this report, the Trustees have taken advantage of the small companies exemption.

The Trustees declare that they have approved the Trustees Annual Report and

Accounts Signed on behalf of the Trustees

….

Date 3rd October 2022

Joanna de Groot

Chair

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES YEAR ENDED 31 MARCH 2022 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES)

Unrestricted
Funds
Note
£
Income and endowments from:
Donations & legacies
3
15,293
Charitable activities
4
150,100
Investment income
5
82
Other income (including fundraising)
6
22,686
TOTAL INCOME
188,161
EXPENDITURE ON
Charitable activities
Raising funds
-
Advice and Information
7
169,172
TOTAL EXPENDITURE
169,172
NET INCOME/ (EXPENDITURE)
18,989
Transfers Between Funds
6,202
NET MOVEMENT IN FUNDS
25,191
Reconciliation of Funds
Funds brought forward at 1 April 2021
174,755
Funds carried forward 31 March 2022
199,946		 Restricted
Funds
£
-
256,430
-
-
256,430
-
253,065
253,065
3,365
(6,202)
(2,837)
22,545
19,708		 Total 2022
£
15,293
406,530
82
22,686
444,591
-
422,237
422,237
22,354
-
22,354
197,300
219,654		 Total
2021
£
25,308
423,714
82
250
449,354
-
406,953
406,953
42,401
-
42,401
154,899
197,300

A comparative Statement of Financial Activites is found in Note 2

All of the Charity's activities derive from continuing operations during the above two periods.

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BALANCE SHEET AS AT 31 MARCH 2022

note
FIXED ASSETS
Tangible Assets
12
CURRENT ASSETS
Debtors
13
Cash at bank and in hand
CREDITORS: Amounts falling due within one year
14
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
TOTAL NET ASSETS
FUNDS
Restricted income funds
17
Designated funds
17
Unrestricted funds
17
TOTAL FUNDS		 2022
£
-
20,801
218,366
239,167
(19,513)
219,654
219,654
219,654
19,708
43,000
156,946
219,654		 2021
£
-
45,634
186,816
232,450
(35,150)
197,300
197,300
197,300
22,545
43,000
131,755
197,300

For the year ending 31st March 2021 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.

Trustees' responsibilities:

• The members have not required the charity to obtain an audit of its accounts for the period in question in accordance with section 476 of the Companies Act 2006.

• The trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies' regime.

The financial statements on pages ___ to ___ were approved by the Trustees, and authorsied

for issue on ______ and signed on their behalf by

name:

Trustee

Company Registration Number : 7004444 (England & Wales)

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2022

note
Cash flows from operating activities
Net income/(Expenditure) for the period
Adjusted for:
Depreciation charge
12
Investment income
5
Decrease/(increase) in debtors
13
(Decrease)/increase in creditors
14
Net cash flows from operating activities
Cash flows from investing activities
Interest receivable and similar income
5
Purchase of tangible fixed assets
12
Net cash flows from investing activities
Net increase/(decrease) in cash and cash equivalents
Cash and cash equivalents at 1 April 2021
Cash and cash equivalents at 31 March 2022
19		 2022
£
22,354
-
(82)
24,833
(15,637)
31,468
82
-
82
31,550
186,816
218,366		 2021
£
42,401
-
(82)
(16,579)
(2,968)
22,772
82
-
82
22,854
163,962
186,816

All of the cash flows are derived from continuing operations during the above two periods.

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

1. Accounting Policies

Basis of preparation

The financial statements have been prepared under the historical cost convention and in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.pplicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Citizens Advice York meets the definition of a public benefit entity under FRS 102.

Going concern

The trustees consider there are no material uncertainties about the Charity's ability to continue as a going concern. The review of our financial position, reserves levels and future plans gives Trustees confidence the charity remains a going concern for the foreseeable future.

Income and endowments

i) Recognition of income

Items of income are recognised and included in the accounts when all of the following criteria are met:

ii) Grants receivable

Grants made to finance the activities of the local Citizens Advice are credited to the income and expenditure account in the period to which they relate.

iii) Bank interest

Bank interest is included in the income and expenditure account on receipt.

iv) Gifts and Intangible income

In addition to the above, the charity also receives help and support in the form of voluntary assistance in advising the public. This help and support is not included in the financial statements. However, its value to the Charity has been estimated and disclosed in the Directors' Report.

v) Other income

Sales of services are included in the income and expenditure account in the period to which they relate. Other income, including donations, gifts and covenants are included as they were received.

vi) Deferred income

Grants received in advance of the period in which the funder requires the expenditure to be applied will be reflected in deferred income within the balance sheet.

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YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably.

Expenditure is classified under the following activity headings:

Support costs

Support costs include office and premises overheads, finance, admin and governance costs. They have been allocated to projects in proportion to staff time spent on each activity/project.

Operating Leases

Rental costs under operating leases are charged to the statement of financial activities in equal amounts over the period of the leases.

Tangible fixed assets and depreciation

Individual fixed assets costing £1,000 or more are capitalised at cost and are depreciated over their estimated useful economic lives on a straight line basis as follows:

Computer equipment 3 years on a straight line basis Fixtures, Fittings & office equipment 5 years on a straight line basis

Pensions

The charity operates a defined contribution group personal pension plan for its employees. Payments are charged to the income and expenditure account in the period in which they are incurred.

Accumulated funds

Restricted funds are subject to specific conditions by donors as to how they may be used. The purpose and uses of the restricted funds are set out in the notes to the accounts.

Designated funds comprise funds which have been set aside at the discretion of the trustees for specific purposes. The purposes and uses of the designated funds are set out in the notes to the

Unrestricted funds are funds that can be used in accordance with the charitable objects at the discretion of the trustees.

21

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

2. Comparative Statement of Financial Activities Year Ended 31 March 2021 (Including Income And Expenditure Account And Statement Of Total Recognised Gains And Losses)

Income and endowments from:
Donations & legacies
Charitable activities
Investments
Other
TOTAL INCOMING RESOURCES
RESOURCES EXPENDED
Charitable activities
Raising funds
Advice and Information
TOTAL RESOURCES EXPENDED
NET INCOME/ (EXPENDITURE)
Transfers between funds
NET MOVEMENT IN FUNDS
Reconciliation of Funds
Funds brought forward at 1 April 2020
Funds carried forward 31 March 2021		 Unrestricted
Funds
£
25,308
150,100
82
250
175,740
-
132,606
132,606
43,134
5,928
49,062
125,693
174,755		 Restricted
Funds
£
-
273,614
-
-
273,614
-
274,347
274,347
(733)
(5,928)
(6,661)
29,206
22,545		 Total 2021
£
25,308
423,714
82
250
449,354
-
-
406,953
406,953
42,401
42,401
154,899
197,300

22

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

3. Income from Donations and Legacies

£
Donations
15,293
Total
15,293
Unrestricted
Funds		 Restricted
Funds
£
-
-		 Total
2022
£
£
15,293
25,308
15,293
25,308
Unrestricted
Funds		 Restricted
Funds
Total
2021
£
£
-
25,308
-
25,308

4. Income from Charitable Activity

Advice & Information Services:

£
Brelms Trust
-
Citizens Advice - BEIS Covid Fund
-
Citizens Advice - Energy Advice
-
Citizens Advice - Help to Claim
-
Citizens Advice - MAPS Face to Face Debt Advice
-
Citizens Advice - Yorkshire Building Society
-
City of York Council - Advice & Information Cafes
-
City of York Council - Community Hubs
-
City of York Council - EU Settled Status
-
City of York Council - General Advice Service
150,100
City of York Council - GP Outreach
-
City of York Council - Travellers
-
Garfield Weston
-
Joseph Rowntree Trust
-
Local Authority - Ward pots
-
Refugee Action York
-
Stamp Jackson & Proctor
-
Tang Hall Big Local
-
Two Ridings Community Foundation - Covid
-
Two Ridings Community Foundation - Surving Winter
-
York CVS
-
Total
150,100
Funder
Unrestricted
Funds		 Restricted
Funds
£
3,000
-
-
27,636
82,186
15,000
-
20,000
-
-
13,229
5,385
5,334
5,433
44,259
4,140
12,544
5,584
-
200
12,500
256,430		 Total
2022
£
£
3,000
-
-
27,636
82,186
15,000
-
20,000
-
150,100
150100
13,229
5,385
5,334
5,433
44,259
4,140
12,544
5,584
-
200
12,500
406,530
150,100
Unrestricted
Funds		 Restricted
Funds
Total
2021
£
£
3000
3,000
9,000
9,000
1,920
1,920
25,361
25,361
85,679
85,679
-
-
28,360
28,360
-
-
13,639
13,639
-
150,100
14,722
14,722
-
-
5,333
5,333
-
-
44,482
44,482
667
667
11,579
11,579
11,372
11,372
10,000
10,000
1,000
1,000
7,500
7,500
273,614
423,714

23

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

5. Investment Income

Interest receivable on bank deposits
Total
6. Other Income
Other Income
Total
7. Resources Expended
Advice & information services:
Direct costs
Allocated Support Costs (see below)
Governance Costs
Total Resources Expended
Allocated Support Costs comprise		 £
82
82
£
22,686
22,686
£
129,503
34,662
5,007
169,172
Staff Costs
£
77,563
Unrestricted
Funds
Unrestricted
Funds
Unrestricted
Funds		 Restricted
Funds
Total
2022
£
£
£
-
82
82
-
82
82
Restricted
Funds
Total
2022
£
£
£
-
22,686
250
-
22,686
250
Restricted
Funds
Total
2022
£
£
£
198,429
327,932
101,926
51,851
86,513
30,435
2,785
7,792
245
253,065
422,237
132,606
Other Costs
Total 2022
Staff Costs
£
£
£
8,950
86,513
84,529
Unrestricted
Funds
Unrestricted
Funds
Unrestricted
Funds		 Total
2021
£
£
-
82
-
82
Total
2021
£
£
-
250
-
250
Restricted
Funds
Total
2021
£
£
211,041
312,967
62,966
93,401
340
585
274,347
406,953
Other Costs Total 2021
£
£
8,872
93,401
Restricted
Funds
Restricted
Funds

24

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

8. Net incoming/outgoing resources

Net outgoing resources for the year include:

Net outgoing resources for the year include:
2022 2021
£ £
Operating Lease costs - Land & Buildings 15,000 -
Operating Lease costs - Equipment 1,349 1,349
Depreciation - -
Independent Examiner fees 600 550
Other non audit services -

9. Trustees remuneration and expenses

No Trustees, nor any persons connected with them:

10. Staff Costs

Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs		 293645
2022
£
293,253
19055
17244
329,552		 392
2021
£
298,392
17,820
6,609
322,821

The average number of full time equivalent employees during the year was

2022 2021
No. No.
Advice 5.7 5.5
Admin & support 0.8 0.8
Operational management 4.3 4.4
Senior management 0.7 0.9
Total 11.5 11.6

Volunteer Advice workers during the year were 5.4 FTE

No employee received emoluments of more that £60,000 during the year.(2021 - nil)

11. Taxation

No tax was charged in the year (2021 - £nil)

25

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

12. Tangible Fixed Assets

Cost
At 1 April 2021
Additions
At 31 March 2022
Depreciation
At 1 April 2021
charge for the year
At 31 March 2022
Net Book Value
At 1 April 2021
At 31 March 2022
13. Debtors
Trade Debtors
Accrued Income
Prepayments
Other Debtors
Total
14. Creditors
Trade Creditors
Deferred income
Taxation & social security
Accruals
Other Creditors
Total		 Computer
Equipment
-
-
-
-
-
-
-
-		 Other
Tangible
Assets
-
-
-
-
-
-
-
-
2022
£
13,002
4,937
2,862
-
20,801
2022
£
6,875
4,000
5,963
900
1,775
19,513		 Total
-
-
-
-
-
-
-
-
2021
£
38,132
5,635
1,867
-
45,634
2021
£
3,545
19,352
5,510
1,696
5,047
35,150

26

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

15. Commitments Under Operating Leases

Total future minimum lease payments under non-cancellable operating leases are as follows:

Land & buildings
Within 1 year
Total
Equipment
Within 1 year
1 - 5 years
Total		 2022
£
7,500
7,500
1,349
2,922
4,271		 2021
£
7,500
7,500
1,349
4,384
5,733

16. Charity status

The Charity is a Charity limited by guarantee and consequently does not have share capital. Each of the member is liable to contribute an amount not exceeding £1 towards the assets of the Charity in the event of liquidation while they are members or within one year thereafter.

27

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

17. Funds

17. Funds
Balance 1 Incoming Outgoing Balance 31
**April 2021 ** **Resources ** **Resources ** **Transfers ** March 2022
£ £ £ £ £
Unrestricted funds:
General Funds 131,755 188,161 (169,172) 6,202 156,946
Designated Funds 43,000 - - - 43,000
Total unrestricted funds 174,755 188,161 (169,172) 6,202 199,946
Restricted Funds:
Brelms Trust - 3,000 - - 3,000
Citizens Advice - Energy Advice - - - - -
Citizens Advice - Help to Claim - 27,636 (27,636) - -
Citizens Advice - MAPS Face to Face Debt Advice - 82,186 (75,984) (6,202) -
Citizens Advice - Yorkshire Building Society - 15,000 (15,000) - -
City of York Council - Advice & Information Cafes - - - - -
City of York Council - Community Hubs - 20,000 (20,000) - -
City of York Council - EU Settled Status 7,206 - (7,206) - -
City of York Council - GP Outreach - 13,229 (13,229) - -
City of York Council - Travellers - 5,385 (3,322) - 2,063
Garfield Weston - 5,334 (300) - 5,034
Hardship Fund 1,280 - (500) - 780
Joseph Rowntree Trust - 5,433 - - 5,433
Local Authority - Ward pots 7,219 44,259 (49,020) - 2,458
Refugee Action York 42 4,140 (4,182) - -
Stamp Jackson & Proctor 2,490 12,544 (14,027) - 1,007
Tang Hall Big Local 2,745 5,584 (9,824) - (1,495)
Two Ridings Community Foundation - Covid - - - - -
Two Ridings Community Foundation - Surving Winter 1,190 200 - - 1,390
York Childrens Trust 373 - (335) - 38
York CVS - 12,500 (12,500) - -
Total restricted funds 22,545 256,430 (253,065) (6,202) 19,708
Total funds 197,300 444,591 (422,237) - 219,654

Tang Hall has a deficit fund carried forward as we are expecting funds in the next year to be received which can be offset against the deficit.

28

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

17. Funds (prior year comparative)

----- Start of picture text -----
||||||| |---|---|---|---|---|---| |Balance 1|Incoming|Outgoing|Balance 31| |April 2020|Resources|Resources|Transfers|March 2021| |£|£|£|£|£| |Unrestricted funds:| |General Funds|82,693|175,740|(132,606)|5,928|131,755| |-|-|-| |Designated Funds|43,000|43,000| |Total unrestricted funds|125,693|175,740|(132,606)|5,928|174,755| |Restricted Funds:| |Brelms Trust|-|3,000|(3,000)|-|-| |Citizens Advice - BEIS Covid Fund|-|9,000|(9,000)|-|-| |Citizens Advice - Broadband|1,000|-|(1,000)|-|-| |-|-| |Citizens Advice - Energy Advice|2,470|1,920|(4,390)| |-|-|-| |Citizens Advice - Help to Claim Citizens Advice|25,361|(25,361)| |Citizens Advice - MAPS Face to Face Debt Advice|1,328|85,679|(81,079)|(5,928)|-| |-|-| |City of York Council - Advice & Infomation Cafés|5,184|28,360|(33,544)| |-|-|-| |City of York Council - Advice York|3,878|(3,878)| |-| |City of York Council - EU Settled Status|1,054|13,639|(7,487)|7,206| |City of York Council - GP Outreach|272|14,722|(14,994)|-|-| |-|-|-| |City of York Council - Specialist Debt|2,290|(2,290)| |Garfied Weston|479|5,333|(5,812)|-|-| |-|-| |Hardship Fund|1,788|(508)|1,280| |Jack Brunton CT - Yorlaw|673|-|(673)|-|-| |-|-|-| |Joseph Rowntree Trust|2,662|(2,662)| |Local Authority - Ward pots|166|44,482|(37,429)|-|7,219| |Refugee Action York|-|667|(625)|-|42| |-| |Stamp Jackson & Proctor|1,437|11,579|(10,526)|2,490| |-| |Tang Hall Big Local|1,140|11,372|(9,767)|2,745| |-|-|-| |Two Ridings Community Foundation - Covid|10,000|(10,000)| |Two Ridings Community Foundation - Surving Winter|225|1,000|(35)|-|1,190| |Two Ridings Community Foundation -Research &| |-|-|-| |Campaigns|2,083|(2,083)| |York Childrens Trust|518|-|(145)|-|373| |York CVS|-|7,500|(7,500)|-|-| |York Independent Living Network|559|-|(559)|-|-| |Total restricted funds|29,206|273,614|(274,347)|(5,928)|22,545| |Total funds|154,899|449,354|(406,953)|-|197,300|

----- End of picture text -----

29

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

17. Funds (continued)

The specific purposes for which the funds are to be applied are as follows:

DESIGNATED FUNDS:

The designated funds balance comprises the following designations taken from the general funds of the charity - Equipment Reserve £5000 - Contingency Reserve £38000

RESTRICTED FUNDS:

Brelms Trust

Funding to recruit and train more volunteers

Citizens Advice - Energy Advice

Funding for energy advice to people in York

Citizens Advice - Help to Claim

Funding to support clients make a Universal Support claim

Citizens Advice - MAPS Face to Face Debt Advice

Funding for a Face to Face debt advice service

Citizens Advice - Yorkshire Building Society

Funding to support clients of Yorkshire Building Society with debt issues

City of York Council - Advice & Information Cafes

Funding for advice in informal café settings

City of York Council - Community Hubs

Funding for advice in Community Hubs in york and the wider region

City of York Council - EU Settled Status

Funding to assist EU migrant to receive settled status in the UK

City of York Council - GP Outreach

Funding for advice in GP surgeries

City of York Council - Travellers

Funding for advice to Travellers and their communities

30

YORK AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

Garfield Weston

Funding to recruit and train more volunteers

Hardship Fund

Funding specifically to give small grant to clients experiencing finanical hardship

Joseph Rowntree Trust

Funding for a women's advice service

Local Authority - Ward pots

Funding for an outreach advice services in specific local authority wards in the region

Refugee Action York

Funding to give advice to the Refugee communities of York

Stamp Jackson & Proctor

Funding for advice in the head injury & Stroke unit at the hospital

Tang Hall Big Local

Funding for advice in Tang Hall

Two Ridings Community Foundation - Covid

Funding to support Covid remote working

Two Ridings Community Foundation - Surving Winter

Funding specifically to give small grant to clients experiencing winter hardship

York Childrens Trust

Funding specifically to give small grant to clients in hardship with children

York CVS

Funding for advice in GP surgeries

TRANSFERS:

A transfer from 'Citizens Advice - MAPS Face to Face Debt Advice' to Unrestricted was the fund balance unspent at the end of year transferrable to Unrestricted with permission from the funder

31

YORK AND DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

18. Analysis of Net Assets Between Funds

Unrestricted
Designated
Restricted
Total
Unrestricted
Designated
Restricted
Total		 Tangible
fixed assets
-
-
-
-
Tangible
fixed assets
-
-
-
-		 Current
assets
167,296
43,000
28,871
239,167
Net current
assets
136,001
43,000
53,449
232,450		 Current
liabilities
(10,350)
-
(9,163)
(19,513)
Current
liabilities
(4,246)
-
(30,904)
(35,150)		 Total funds
2022
156,946
43,000
19,708
219,654
Total funds
2021
131,755
43,000
22,545
197,300

19. Analysis of Cash and Cash Equivalents

At 1 April 2021
Cash at bank and in hand
186,816
Total
186,816
At 1 April 2020
Cash at bank and in hand
163,962
Total
163,962		 cashflow
31,550
31,550
cashflow
22,854
22,854		 at 31 March 2022
218,366
218,366
at 31 March 2021
186,816
186,816

20. Related Party Transactions

There were no related party transactions during the year (2021 - £nil)

32

Independent examiner’s report to the trustees of York & District CAB

I report on the accounts of: York & District Citizans Advice Bureau for the year ended: 31st March 2022 which are set out on pages 17 to 32.

Responsibilities and basis of report

As the charity’s trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner's statement

Since the Company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I a member of The Chartered Institute of Management Accountants, which is one of the listed bodies.

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Karen Wood (ACMA) Outsource independent examination service

05/10/2022

Date:

The Hiscox Building Peasholme Green York YO1 7PR

33