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2023-03-31-accounts

Charity No: 1133145 Company No: 06960313

HELP ON YOUR DOORSTEP

FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2023

Help on Your Doorstep For the year ended 31 March 2022

CONTENTS
Legal and administrative details 2
Trustees’ report 3
Independent auditors’ report 13
Statement of financial activities 16
Balance sheet 17
Statement of cash flows 18
Notes to the accounts 19

1

Help on Your Doorstop For the Year Ended 31 March 2023

Legal and administrative details

Board of Trustees

Don Kehoe (Appointed on 21 October 2010, appointed as Chair on 15 March 2022) Frances Carter (Appointed as Trustee on 13 July 2009) Phil Kelly ((Appointed as Trustee on 13 July 2009) Colin Adams MBE (Appointed 9 December 2010) Sorrel Brookes (Appointed as Trustee on 2 March 2017, appointed as Treasurer on 7 June 2022 ) Nicola Steuer (Appointed as Trustee on 2 March 2017) Stephen Lawson (Appointed as Trustee on 7 December 2021) Kate Summerside (Appointed as Trustee on 7 December 2021)

Senior management

Ken Kanu - Gill Carter - Suzanne Procter -

Chief Executive, Company Secretary Head of Business Operations and Community Development Head of Services (Connect and Social Prescribing)

Company number

Registered charity number (England and Wales)

Registered Office

13 Elliott’s Place, London N1 8HX

Bankers

Co-operative Bank P.O.Box 250 Delf House Skelmersdale WN8 6WT

Auditors

Goldwins Limited 75 Maygrove Road West Hampstead London NW6 2EG

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Help on Your Doorstep For the Year Ended 31 March 2023

Trustee Report 2023

The Trustees are pleased to present their Report and Accounts for Help on Your Doorstep (the “Charity”) for the year ended 31 March 2023.

Structure, governance, and management

Help on Your Doorstep (HOYD) was founded and incorporated in 2009. Help on Your Doorstep is governed by a Board of Trustees who are appointed as prescribed by the Articles of Association dated 1st July 2009. The Board of Trustees, who are also directors of the charity for the purposes of the Companies Act, have the sole and entire responsibility for the management of the business of Help on Your Doorstep. The company is limited by guarantee and members are required to contribute £10 in the event of a winding up.

Trustees are recruited in a variety of ways involving exploration of the field of potential candidates, including open recruitment and recommendation from existing Trustees and partner organisations. Potential Trustees are scrutinised by the Chair and company secretary and meet with a panel of existing Trustees, before being proposed as a Trustee. All new Trustees are provided with an induction to Help on Your Doorstep. Board of Trustee meetings are held four times a year. One of these meetings is used to review performance over the past year including Board performance and agree key objectives for the coming year.

The day-to-day running of Help on Your Doorstep and the exercise of executive responsibility is delegated to the Chief Executive.

What we do

Every benevolent organisation wants their charitable resources to support those most in need. Every year we spend thousands of hours in outreach striving to find those in Islington who are hidden from community services and information. Some people may be experiencing severe hardship or chronic health conditions and are not getting adequate support. Our dedicated team of outreach workers identify residents who have slipped through the cracks and refer them to our large network of partner organisations.

We see people who are facing multiple layers of marginalisation and who fail to access support due to bureaucracy and complex systems that are inaccessible for them. It can be heart-breaking for outreach workers in specialist organisations to discover someone living with severe hardship or health conditions, who they can’t help because their particular organisation is only funded to provide specific help such as supporting them to return to work.

Help on Your Doorstep’s Connect service aims to connect people experiencing challenges with the multitude of services that are being offered by service providers in Islington. We conduct outreach and listen to people’s lived experiences to understand the complexity of individual situations. We knock on doors and really learn about the challenges facing people in the community. We then work with local residents so they can avail themselves of the services and support of our network of over 140 partners. If we identify someone with a challenge which cannot be addressed by our existing network of partners, we work tirelessly to identify a new partner who can meet the needs of the resident. We empower residents to overcome the challenges they are facing by giving them the advice, skills, and information they need. The referral to the appropriate partner organisation is just the start of our relationship with our residents. We use technology to ensure relevant information is shared

3

Help on Your Doorstep For the Year Ended 31 March 2023

with partner services securely and remind clients of meetings that have been set up for them. Subsequently, through our follow-up process, we track whether problems have been solved and client satisfaction levels with the referral that we make. This means that we can provide aggregated satisfaction information and general feedback to our partners.

For over a decade, we have built strong relationships with our partners whilst persistently and regularly engaging in community outreach to develop a trusted reputation with residents. We are genuinely independent and place the client at the centre of our work. This trust is paramount, especially when discussing sensitive topics such as health and financial wellbeing with clients.

We developed the first Good Neighbour Schemes (GNS) in Islington ten years ago after we started to recognise the high levels of isolation being experienced by residents in the community. The Good Neighbours Schemes works with local people to create opportunities for neighbours and other residents to come together to build community networks through shared activities.

The schemes, built on the passion, knowledge, and relationships that local people have, allow residents to form genuine friendships, give something to their community as volunteers and provide a wide range of activities that enhance wellbeing.

In association with the local primary care network, we have developed our Social Prescribing Link service, working in conjunction with Islington GPs. We have always specialised in supporting the most isolated and vulnerable members of our community who have difficulty accessing services other than those at their local clinic, so this new partnership complements our other services. We are uniquely positioned to provide comprehensive non-medical assistance with our well-established network of referral partners across the borough.

The three strands of Help on Your Doorstep operations complement each and benefit from a synergy which means the whole service is greater than the sum of the parts.

The last year

The cost-of-living crisis continues to bite deeper on the most vulnerable Islington residents. The complexity and volume of demands on our services have greatly increased while inflation has made the funding situation much more difficult for the charity. We are experiencing a great rise across all presenting issues, particularly hardship, but all difficulties have been exacerbated by the cost-of-living crisis. These stresses have also been suffered by our partners, but they have maintained the pathways for appointments from Help on Your Doorstep, recognising the distinct vulnerabilities and needs of our referrals.

Our team experience the social and economic conditions of the communities they are embedded in. Their lived experience allows them to understand and gain the trust of the people they work with. We rely on the flexibility and versatility of the team to recognise and respond appropriately, promptly and with empathy to new situations as they arise. Empowering individuals and their communities is at the core of our activities.

The loss of confidence many suffered through isolation during the pandemic continues to be a significant issue so we have leveraged our Good Neighbour Schemes on programmes which will build self-assurance and improve mental wellbeing for all age groups. We have managed to increase the number and frequency of face-to-face activities. The board has reviewed its governance and will update its Articles of Association this year. We will recruit new trustees with the objective of increasing representation of our served communities, widening diversity of thought, refreshing the expertise of the board, and supporting board succession planning.

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Help on Your Doorstep For the Year Ended 31 March 2023

The delivery and monitoring of our services can only be achieved with the use of IT. We track presenting needs, send automated reminders, and follow up on referrals using our comprehensive bespoke database. Our software allows us to provide tailored local information on service demands to our partners and other stakeholders. Help on Your Doorstep is committed to maintaining its investment in IT to ensure maximum operational efficiency and effective delivery of services economically. We have a number of enhancements we would like to develop when we have the funding.

Public benefit

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit.

The objective of Help on Your Doorstep is the prevention and relief of poverty in deprived areas by providing a proactive outreach service that connects residents with the local services that they want and need. Help on Your Doorstep has developed its strategic plans to ensure that it provides public benefit and achieves its objectives as set out in Help on Your Doorstep’s governing document. The benefit that Help on Your Doorstep brings to the public is delivered in the following ways

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Help on Your Doorstep For the Year Ended 31 March 2023

Our Mission, values and objectives

Our Mission

Help on Your Doorstep’s goal is for people to thrive, have a good quality of life and live in happy, healthy communities.

Our Values

Our Strategic Objectives

Achievements

The Connect outreach, referral and support service.

Direct support to residents

Between April 2022 and March 2023, the Connect service was delivered in a challenging external context. Having emerged from the pandemic, we faced a cost of living crisis that threatened the wellbeing of vulnerable residents and those who experience societal inequalities. In addition, we continued to see an upsurge in residents contending with mental health issues which added complexity to the issues that we, and our partners, sought to assist residents with. The pressures of the affordable housing shortage in the borough added another layer of difficulty.

Through the year the Connect team supported 1,705 Islington residents by either putting them in touch with our partner services or directly working with them. This represented a 20% increase on the numbers supported in the previous year. 2,315 referrals were made to 97 different advice and support services (with some residents being referred to more than one service in order to resolve multiple issues). Residents were supported to resolve a wide range of issues impacting on their wellbeing including welfare benefits problems, financial hardship, housing issues, mental and physical health issues, debt and much more.

The Connect service was slightly remodelled to provide earlier assessment and triage at initial point of contact in order to cope with the increase in demand and complexity. This means that we are able to identify residents who just need information and advice and provide this straightaway, rather than making them wait for an appointment. As a consequence, we have created greater capacity to support those who require higher levels of support through our appointment system. The feedback on the new approach from people who accessed our support has been positive with 93% saying that they have had an excellent or good

6

Help on Your Doorstep For the Year Ended 31 March 2023

experience of the service, 5% stating it was average and 2% saying that it was poor. In terms of the difference that we made (or outcomes) to the presenting issues that we supported people on, 72.5% said that we resolved or improved things when we spoke to them 3 months after assisting them, and an additional 22.4% said that they were linked into longer term support with a partner. We are not complacent and will continue to seek continuous improvement across all our activities. A breakdown of this feedback by presenting issue is shown in the table below.

Referral Activity Referral Activity Resident Feedback on Experience Resident Feedback on Experience Resident Feedback on Experience Resident Feedback on Experience Resident Feedback on Outcome Resident Feedback on Outcome Resident Feedback on Outcome
Referral reason Number
of
Referrals		 Number
of
Residents		 Excellent Good Average Poor Issue
resolved
or
improved		 Ongoing
help
being
received		 Unresolved
Debt 98 83 31% 54% 4% 12% 52% 40% 8%
Disability/Mobility 93 89 37% 60% 0% 3% 60% 33% 7%
Domestic violence 3 3 50% 50% 0% 0% 100% 0% 0%
Drug or alcohol use 3 3
Employment support 38 35 0% 100% 0% 0% 50% 50% 0%
Financial hardship 571 377 53% 44% 2% 0% 91% 6% 2%
Fuel costs 145 136 25% 59% 16% 0% 59% 27% 14%
Home safety 3 3 100% 0% 0% 0% 100% 0% 0%
Housing 314 241 23% 59% 11% 7% 53% 37% 10%
Meeting people 53 43 33% 61% 6% 0% 67% 22% 11%
Mental health 164 118 30% 60% 9% 0% 70% 21% 9%
Other 94 85 38% 55% 7% 0% 86% 14% 0%
Other legal problems 11 11 14% 86% 0% 0% 43% 57% 0%
Parenting and family supp o
34		 32 25% 63% 13% 0% 88% 13% 0%
Physical health 70 64 35% 59% 0% 6% 82% 6% 12%
Skills and learning 21 18 50% 50% 0% 0% 75% 25% 0%
Volunteering 17 16 0% 100% 0% 0% 60% 40% 0%
Welfare benefits 578 445 56% 40% 2% 1% 66% 31% 3%
Youth orplayactivities 5 5

Partnerships

In the summer of 2022 Help on Your Doorstep, in partnership with Age UK and Manor Gardens Welfare Trust, launched a Central Point of Access service for professionals working in adult social care and mental health services to refer their clients to. The aim of the new service is to provide seamless pathways for Islington residents with health and social care needs to engage with the wide range of community services that exist to provide advice, support, enhance wellbeing and facilitate connections with others in the community. Over the 16 months since the service began, we have seen a progressive increase in statutory social workers utilising community services as a support option for their clients.

In response to the Cost of Living crisis, Help on Your Doorstep, Octopus Community Networks and Age UK worked together to organise a series of three cost of living community open days . At these events, held in Archway, Mildmay and Finsbury Park, residents were invited to attend and meet a range of partner services in community halls to access direct information, advice and support that would help them with cost of living challenges. The events, which were fully funded by the three voluntary sector organisations, were well attended, and received positive feedback. Islington Council agreed to fund further events from 2023 onwards which has meant five further events have been held or are scheduled in the current financial year in different neighbourhoods across Islington.

Help on Your Doorstep also worked in partnership with Islington Giving to distribute £20,000 of Individual Cost of Living grant payments to residents experiencing hardship. We

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Help on Your Doorstep For the Year Ended 31 March 2023

supported Islington Giving’s fundraising appeal to generate donations and then used a data led approach to identify household that would benefit from one off grants of up to £300. We also continued to make individual welfare grant payments of up to £500 on behalf of Cloudesley and in the year paid out £12,000 to residents.

We launched an exciting new three-year partnership with Macmillan Cancer support in January 2023 which enabled us to expand our support and services to people affected by cancer in Islington. Funding, training and resources from Macmillan gave us additional capacity to identify and support people living with cancer, those who have recovered from cancer and those who are otherwise affected by cancer. The objective is to ensure that they are able to access the advice, guidance and referrals into local services they need to live well and to overcome the challenges they face on their cancer journey.

Good Neighbours Schemes (GNS)

Our three Good Neighbours Schemes (Canonbury, Kings Cross (Barnsbury) and Bemerton (The Cally)) supported 1,843 residents to participate in activities and events between April 2022 and March 2023.

This figure includes attendance to regular weekly activities (695 residents) and those that attended one off events.

The goals of the schemes are, broadly, to increase connectedness, participation, and wellbeing in local communities. The activities are decided by residents and, as much as possible are run by local volunteers. The activity schedule for the year is shown in the table below.

A recent survey of 80 residents involved in one of the schemes showed that:

About 50 residents volunteered in the planning, fundraising for, promoting of, or running of GNS activities in the year. We were delighted to be double winners at the Voluntary Action

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Help on Your Doorstep For the Year Ended 31 March 2023

Islington volunteer action awards in November 2022 where we a Canonbury volunteer won ‘Volunteer of the year’ and the team were selected as ‘Volunteer team of the year’.

Social Prescribing Service

Between April 2022 and March 2023, 1,143 patients were referred to Help on Your Doorstep by local GP surgery doctors and staff teams. This 36% increase on the previous year demonstrates an increasing appreciation of the importance of partnership between primary care and community services in addressing the wider social determinants of health.

Our team of social prescribers has grown from two staff members in 2019 into a team of seven full time equivalents. Referrals are made via a secure single point of access email and triaged by our social prescribers. Referrals are either directly supported by the social prescribing team, who can work with patients for up to six months assisting them to identify and realise their personal goals or referred through to the Connect team.

The sudden and steep increase in referrals and levels of complexity presented as major challenges at time when we were recruiting and inducting new staff. The social prescribing and connect teams worked extremely hard over this period to support people. It is a major achievement that we have adjusted to the increased demand for the service so well and established the service as an integral part of the primary care workforce.

Reserves

During the year Help on Your Doorstep achieved an unrestricted funds deficit of £63,968 (2022: deficit £15,371) and restricted funds surplus of £8,525 (2022: surplus £25,030). The total funds carried forward were £78,642 (2022: £134,085) of which £17,311 (2022: £81,502) was unrestricted funds.

The current reserves policy, approved by the Trustees, is to build up and maintain free reserves of at least one month’s average expenditure, up to a maximum of £100,000. This is to mitigate the risk of insolvency and provide a fund for future infrastructure replacement and business growth activities. Free reserves are defined as that part of the charity’s unrestricted funds that is freely available to spend on any of the charity’s purposes. This excludes restricted income funds, tangible fixed assets and amounts designated for essential future spending.

Principal risks and uncertainties

The Board Finance and Risk Committee is responsible for ensuring that organisational risks are satisfactorily identified and managed and confirms this to the full Board of Trustees. Help on Your Doorstep maintains a formal risk-management process in accordance with guidance from the Charity Commission. An organisational risk register is updated and reviewed on a quarterly basis by the Finance and Risk Committee in order to determine whether all material risks have been adequately identified and assessed and whether appropriate mitigating actions are in place and are effective.

In addition to the risk related to reserves, the principal risks that we have identified as having a serious potential impact on our performance, prospects and reputation are:

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Help on Your Doorstep For the Year Ended 31 March 2023

Risk Mitigating actions
Changes to funding and commissioning
arrangements leading to reductions to
funding,
enforced
changes
to
successful delivery model and loss of
independence		 Fundraising strategy and
external engagement plan
Governance
and
management
continuity - impact of the departure of
key staff on operational and strategic
delivery and relationships		 Review notice periods for other key
staff.
Review roles and responsibilities in
relation to key relationships and tasks.
Identify and document business critical
information.
Impact of prevailing economic climate
squeezes income, increases demand
and cost of delivery		 Fundraising strategy
Supplier contract reviews
Service remodelling
Further increases in demand and
complexity of need of target client
group		 Service Action plans
Data protection breach/ failure HOYD Cyber security guidelines
6monthly Facilities management visits
from IT support providers
Data governance Policy & procedures
(GDPR, data protection, confidentiality,
privacy)
Staff training
Staff wellbeing - combined impact of
Covid, delivery pressures and changes
undermining health and wellbeing of
staff team		 Staff wellbeing plan
Insufficient organisational capacity to
meet strategic and operational
expectations and obligations		 SMT Action plan to prioritise and co-
ordinate action.
Finance and Risk committee review of
risk register
Building and maintaining reserves -
financial and operational pressures
undermining reserves strategy		 Quarterly
review
of
Management
Accounts and contingency planning
5 year projection reviewed periodically
at FRC

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Help on Your Doorstep For the Year Ended 31 March 2023

Remuneration policy for key management personnel

The Finance and Risk Committee has the responsibility of considering the remuneration of the Executive Director as well determining the pay policy for all staff and the basis for any annual increases in pay. The committee, which is made up of the Treasurer, the Chair and at least one other trustee makes recommendations to the full board for approval. The Board and the Finance and Risk Committee operate within the powers and constitutional arrangements as set out in the Articles of Association and Committee terms of reference.

When making recommendations, the Committee will draw on relevant internal and external information regarding staff remuneration. Staff remuneration does not include any share options or long-term incentive schemes. The pension provisions for the Executive Director team are on the same terms as other employees.

11

Help on Your Doorstep Fortho Year Ended 31 March 2023 Trustses. Responsibilltles The trustees (who are also directors of Help on Your Doorstep for the purposes of company law) are reSponsi￿e for preparing the Tnjstees. Report and the finanua statements in accordance with applicable law and United Kingdom AccountirKJ Standards (Unrted Kingdom Generally Accepted Accounting Pracaice.) Company law required trustees to prepare financial ststements for ea¢h finanGial year which give a true and fair view of the state of the affairs of ￿ charita￿e company and of the incoming resources and application of resour￿$. induding the income arKI expenditure. of the charital￿e company for that period. In preparing these finanual statements. the trustees are required to.. Select suitable accounting poliaes arKI then appty them ￿nSIstenty. observe the methods and prina in th8 Charitie8 SORP. make judgements and estimates that are reasonabie and prudent slate whether applicable UK Accounting StarKlards have been foiluwed, suty'ect to any material departures disclos&J and exF4ained in the financial statements. Prepare the financial statements on tho goiThJ concem basis unless it is inappropriate to presume that the charIta￿e Company ill conlinuè in busines8. The trustees a￿ reSponsi￿e for keeping proper accounting records that disdose with reasonable accuracy at any time the financial position of the charitabte company and enat48 them to ensure that the financial statèments comply ￿th the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company ￿ hence for taknng reasonal￿e steps for the prevents'on and deteth'¢)n of fraud and other irregularib'es. In so far as the trustee8 are aware.. there is no relevant audit infom)ation of vthid) tt)e charitable company's auditor is unavMr8,' and the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant aLKlit infomiation and to establish that the audit￿ is aware of that information. This report was approved by the Board of Trustees on 21 December 2023 and signed on 118 behalf by: Don Kohoo Chair 12

Independent Auditor’s Report To the members of Help on Your Doorstep

Opinion

We have audited the financial statements of Help on Your Doorstep for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the

13

Independent Auditor’s Report To the members of Help on Your Doorstep

work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be

expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material

14

Independent Auditor’s Report To the members of Help on Your Doorstep

misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

………………………………. Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

21 December 2023

15

Help on Your Doorstep

Statement of financial activities (incorporating an Income and Expenditure Account) For the year ended 31 March 2023

Unrestricted
Funds
Note
£
Income from:
Donations and legacies
2
153,670
Charitable activities
3
Connect services
418,471
Community participation and wellbeing
182,304
Promoting the service model
7,300
Other
4
-
Total income
761,745
Expenditure on:
Raising funds
2,868
Charitable activities
5
Connect services
592,300
Community participation and wellbeing
162,706
Promoting the service model
67,839
Total expenditure
825,713
6
(63,968)
(223)
Net movement in funds
6
(64,191)
Reconciliation of funds
Total funds brought forward
81,502
Total funds carried forward
15
17,311
Transfers between funds
Net income/(expenditure) for the year		 Restricted
Funds
£
-
199,349
13,681
-
-
213,030
-
200,822
3,683
-
204,505
8,525
223
8,748
52,583
61,331		 2023
Total
£
153,670
617,820
195,985
7,300
-
974,775
2,868
793,122
166,389
67,839
1,030,218
(55,443)
-
(55,443)
134,085
78,642		 2022
Total
£
229,414
519,185
195,651
10,400
974
955,624
3
657,348
211,891
76,723
945,965
9,659
-
9,659
124,426
134,085

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

16

Help on Your Doorstep Balance sheet A8 at 31 March 2023 2023 2022 Flxod a88et• Tangible fixed assets 11 6.833 Curront a•••t• Debtors Cash at bank and In harKI 12 112.594 97.507 102.174 170.912 210,101 273,086 Credltor•: amount• duo wlthln 1 yo•r 13 138.292 139,001 Net curr•nt ••uts Nat a••ets 14 Funds Restricted funds Unrestricted Funds Designated funds Gèneral funds 15 61,331 52,583 6,833 Total restricted funds 81.502 Total Fund• The finan¢ial Statements have been prepared in accordance with the special prowsion$ of Part 15 of the Companies Act 2006 and were approved and signed on behdf of the Board of Trusteesby.. 21 December 2023 Don Kehoe Chair The notes to the a¢¢ounts fonn part oftt*se finawal statements 17

Help on Your Doorstep

Statement of cash flows For the year ended 31 March 2023

Note
Cash flows from operating activities
Net cash provided by operating activities
16
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
17		 2023
£
(63,155)
(73,405)
170,912
97,507		 2022
£
40,848
40,848
130,064
170,912

18

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

1 Accounting Policies

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

b Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

c Income

Income, including income from government and other grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Grants are credited to income when they are receivable unless they are for activities relating specifically to a specific future period, in which case they are deferred to that period. Income received under contracts for services is recognised in the financial statements in proportion to the percentage of completion of the contract.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution.

d Donations of gifts, services and facilities

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity, which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

e Interest receivable

19

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

1 Accounting Policies (continued)

g Expenditure and irrecoverable VAT

use of resources.
Costs of premises and administration are allocated on a per capita basis as follows:
Connect services 78.0%
Community participation and wellbeing 13.7%
Promoting the service model 4.3%
Governance and support costs 4.0%

h Allocation of support costs

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

Support and governance costs are re-allocated to each of the activities on the following basis which is an estimate, based on staff time, of the amount attributable to each activity

Connect services 81.3%
Community participation and wellbeing 14.2%
Promoting the service model 4.5%

i Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

20

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

1 Accounting Policies (continued)

Computer & office equipment 33% straight line

Trade and other debtors are recognised at the settlement amount due. Prepayments are valued at the amount prepaid.

m Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

n Financial instruments

o Pensions

The charitable company offers employees an auto enrolment pension scheme to which they make contributions unless they choose to opt out. The pension cost charge represents contributions payable by the charitable company to the scheme. The charitable company has no liability under the scheme other than for the payment of those contributions.

21

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

2 Income from donations and legacies

Unrestricted
£
Cripplegate Foundation
52,667
Islington Giving
37,330
Paul Hamlyn
22,000
J & M Douglas
6,250
M & H Maunsell Charity
1,000
Horners Charity
2,500
Worshipful Company of Gold & Silver Wyre Draw
1,000
Department of Work and Pensions
5,570
Beatrix Payne
-
Gifts in kind
22,000
Other donations
3,353
Total donations and legacies 2023
153,670
Total donations and legacies 2022
229,414		 Unrestricted
£
Cripplegate Foundation
52,667
Islington Giving
37,330
Paul Hamlyn
22,000
J & M Douglas
6,250
M & H Maunsell Charity
1,000
Horners Charity
2,500
Worshipful Company of Gold & Silver Wyre Draw
1,000
Department of Work and Pensions
5,570
Beatrix Payne
-
Gifts in kind
22,000
Other donations
3,353
Total donations and legacies 2023
153,670
Total donations and legacies 2022
229,414		 Restricted
£
-
-
-
-
-
-
-
-
-
-
-		 2023
Total
£
52,667
37,330
22,000
6,250
1,000
2,500
1,000
5,570
-
22,000
3,353		 2022
Total
£
47,500
37,330
40,000
6,266
1,000
-
-
11,742
62,500
22,000
1,076
153,670 - 153,670 229,414
229,414 -

The gifts in kind relate to office spaces received from three organisations (Cripplegate Foundation, Homes for Islington and the Peabody Trust) free of charge. These are based on estimates provided by these organisations as to how much the spaces would cost if available commercially.

3 Income from charitable activities

Income from charitable activities
Connect services
Connect centres (LB Islington)
Connect centres (Cloudesley)
Connecting for Change (Big Lottery)
People Living with Cancer (Macmillan)
Social prescribing (Islington GP Group )
Welfare grants (Cloudesley)
Welfare grants (Lady Gould)
Cost of Living grants (Cloudesley)
Employment outreach (LBI iwork)
Total Connect services 2023
Total Connect services 2022		 Unrestricted
£
180,000
-
-
-
238,471
-
-
-
-		 Restricted
£
1,250
28,125
118,988
11,560
-
18,186
1,240
20,000
-		 2023
Total
£
181,250
28,125
118,988
11,560
238,471
18,186
1,240
20,000
-		 2022
Total
£
180,000
44,375
104,289
-
149,544
33,477
-
-
7,500
418,471 199,349 617,820 519,185
337,044 182,141

22

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

3 Income from charitable activities (continued)

Community participation and wellbeing
Community wellbeing and Good
Neighbour Scheme projects
--Islington Giving
--Peabody Trust
--LB Islington
--Southern Housing Association
--North Central London CCG
Covid 19 support (Paul Hamlyn)
Volunteering and community support
Fees for classes and activities
Total community 2023
Total community 2022
Developing and promoting the service model
Organisational review
--Cripplegate
--Cloudesley
Total service model promotion 2023
Total service model promotion 2022
Total income from charitable activities 2023
Total income from charitable activities 2022
VCSE Alliance (Independent Living Centre)		 Unrestricted
£
82,670
27,500
30,000
5,000
29,167
-
7,803
164		 Restricted
£
10,481
-
3,200
-
-
-
-
-		 2023
Total
£
93,151
27,500
33,200
5,000
29,167
-
7,803
164		 2022
Total
£
82,670
25,000
31,500
5,000
30,833
20,000
-
648
182,304 13,681 195,985 195,651
174,151 21,500 7,300
-
-		 -
5,200
5,200
7,300
-
-		 -
-
-
7,300 - 7,300 10,400
- 10,400 821,105 725,236
608,075 213,030
511,195 214,041
4
Other income
Coronavirus Job Retention Scheme
Total other income 2023
Total other income 2022		 Unrestricted
£
-		 Restricted
£
-		 2023
Total
£
-		 2022
Total
£
974
- - - 974
974 -

23

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2023

5 Analysis of expenditure

Salaries and employers' NI
Other staff costs and recruitment
Freelance and agency staff
Volunteers
Premises and equipment
Depreciation
Office costs
Project costs
Grants to individuals
Audit and compliance
Suppport costs
Governance costs
Total expenditure 2022
Prior year
Unrestricted direct expenditure
Restricted direct expenditure
Unrestricted support & governance costs allocated
Total expenditure 2021		 Raising
funds
£
162
-
-
-
-
-
96
2,610
-
-		 Connect
services
£
580,542
25,328
18,417
30
30,211
-
25,564
24,149
31,352
-		 Community
participation
& wellbeing
£
110,248
2,042
3,230
861
145
-
4,229
35,586
-
-		 Promoting
the service
£
54,312
480
1,020
-
3,398
-
4,154
1,291
-
-		 Governance
£
2,365
21
57
-
-
-
48
30
-
5,060		 Support
costs
£
44,773
5,141
894
-
4,836
3,417
3,617
502
-
-		 2023
Total
£
792,402
33,012
23,618
891
38,590
3,417
37,708
64,168
31,352
5,060		 2021
Total
£
724,020
30,933
17,423
662
47,536
1,688
32,835
69,872
16,639
4,357
2,868
-
-		 735,593
51,365
6,164		 156,341
8,972
1,076		 64,655
2,843
341		 7,581
-
(7,581)		 63,180
(63,180)
-		 1,030,218
-
-		 945,965
-
-
2,868 793,122 166,389 67,839 - - 1,030,218 945,965
3
-
-		 464,180
156,995
36,173		 180,807
21,529
9,555		 63,214
10,487
3,022		 5,642
-
(5,642)		 43,108
-
(43,108)
3 657,348 211,891 76,723 - -

Of the total expenditure, £825,713 was unrestricted (2022: £756,954) and £204,505 was restricted (2022: £189,011).

24

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

6 Net income/(expenditure) for the year

This is stated after charging :

Depreciation
Auditors' remuneration:
Audit fees (excluding VAT)		 2023
£
3,417
3,667		 2022
£
1,688
3,500

7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

Salaries
Employers' National Insurance
Employer's pension contributions
Temporary and agency staff		 2023
£
705,267
66,258
18,638
2,239		 2022
£
651,972
56,834
15,214
-
792,402 724,020

The following number of employees received employee benefits (excluding employer NI and pension) during the year between:

£60,000 - £69,999

2023 2022
No. No.
1 1

The total employee benefits including employer pension and NI contributions of the key management personnel were £79,944 (2022: £71,799).

The charity trustees were not paid or received any other benefits from employment with the charity in the year (2022: £nil). No trustee was reimbursed expenses during the year (2022: £nil) and none received payment for professional or other services supplied to the charity (2022: £nil).

25

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

8 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 23 (2022: 23).

The average weekly number of employees (full-time equivalent) during the year was as follows:

Connect services
Community participation and wellbeing
Promoting the service
Governance and support		 2023
No.
16.2
2.8
0.9
0.8		 2022
No.
14.2
3.7
1.3
0.4
20.7 19.6

9 Related party transactions

Help on Your Doorstep provides a salary savings scheme through London Capital Credit Union, of which one trustee is a director.

One trustee is a board member of Islington GP Federation with whom Help on Your Doorstep has a contracting relationship for the Social Prescribing Link Worker service. Transactions with this organisation can be seen in note 3.

10 Taxation

The society is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

11 Tangible fixed assets

Tangible fixed assets
Cost
At 1 April 2022
Additions in Year
At 31 March 2023
Depreciation
At 1 April 2022
Charge for Year
At 31 March 2023
Net Book Value
At 31 March 2023
At 31 March 2022		 Computer
Equipment
50,041
10,250		 Leasehold
improvements
13,729
-		 Total
63,770
10,250
60,291 13,729 74,020
50,041
3,417		 13,729
-		 63,770
3,417
53,458 13,729 67,187
6,833 - 6,833
- - -

All tangible fixed assets are used to fulfil the charity's objects.

26

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

12 Debtors

Debtors
Grants receivable
Trade debtors
Other debtors
Prepayments		 2023
£
23,352
66,290
2,047
20,905		 2022
£
5,000
76,851
1,685
18,638
112,594 102,174

13 Creditors : amounts due within 1 year

Taxation and Social Security
Trade creditors
Other creditors
Accruals
Deferred income
Deferred income
As at April 2022
Released to income from charitable activities during the year
Deferred during the year		 2023
£
18,472
29,576
4,136
5,275
80,833		 2022
£
15,629
5,077
3,514
6,864
107,917
138,292 139,001
2023
£
107,917
(107,917)
80,833		 2022
£
85,000
(85,000)
107,917
80,833 107,917

14 Analysis of net assets between funds

Analysis of net assets between funds
Tangible Fixed Assets
Current Assets
Liabilities
Net assets at 31 March 2023		 £
-
148,770
(138,292)
General
unrestricted		 Designated
£
6,833
-
-		 Restricted
£
-
61,331
-		 Total funds
£
6,833
210,101
(138,292)
10,478 6,833 61,331 78,642

27

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

15 Movements in funds

Movements in funds
Restricted funds
Connect centres
--Cloudesley
--LBI LIF vouchers
Connecting for Change (Big Lottery)
People Living with Cancer (Macmillan)
Welfare grants
--Cloudesley
--Lady Gould Charity
Crisis appeal (Islington Giving)
Community participation activities
--Jubilee celebrations (LBI)
--Community Fun Day (LBI)
Living Well Together (Islington Giving)
Total restricted funds
Unrestricted funds
Designated funds
Depreciation fund
Total designated funds
General funds
Total unrestricted funds
Total funds
--Marquess Estate gardening project
(Islington Giving)		 At 1 Apr
2022
£
8,875
-
26,385
-
17,323
-
-
-
-
-
-		 Income
£
28,125
1,250
118,988
11,560
18,186
1,240
20,000
485
900
2,300
9,996		 Expenditure
£
(37,000)
(1,225)
(119,833)
(11,567)
(20,229)
(1,066)
(9,902)
(192)
(853)
(2,570)
(68)		 Transfers
£
-
-
-
-
-
-
-
-
(47)
270
-		 At 31 Mar
2023
£
-
25
25,540
(7)
15,280
174
10,098
293
-
-
9,928
52,583 213,030 (204,505) 223 61,331
- - (3,417) 10,250 6,833
-
81,502		 -
761,745		 (3,417)
(822,296)		 10,250
(10,473)		 6,833
10,478
81,502 761,745 (825,713) (223) 17,311
134,085 974,775 (1,030,218) - 78,642

Transfers are made from restricted and unrestricted funds for the full amount of purchases of capital equipment to the depreciation fund. Depreciation of these assets is charged to that fund. The depreciation fund will always be equal to the net book value of the assets.

Transfers are made from unrestricted funds to cover deficits on restricted funds of completed projects.

Purposes of restricted funds

Connect centres (Cloudesley)

A grant to contribute to the costs of running the Connect services in Finsbury Park and Canonbury.

Connecting for Change (Big Lottery)

A grant to support Islington residents improve their wellbeing through addressing barriers, gaining more control over their health and finances and building supportive social connections.

28

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

Purposes of restricted funds (continued)

Welfare grants (Cloudesley & Lady Gould charity)

Crisis appeal (Islington Giving)

Community participation activities

16 Reconciliation of net income / (expenditure) to net cash flow from operating activities

Net expenditure for the reporting period
(as per the statement of financial activities)
Depreciation
Increase in debtors
Decrease in creditors
Net cash (used in) operating activities
Analysis of cash and cash equivalents
Cash at bank and in hand		 2023
£
(55,443)
3,417
(10,420)
(709)		 2022
£
74,516
5,465
(45,838)
(3,269)
(63,155) 30,874
2023
£
97,507		 2022
£
130,064
97,507 130,064

17 Analysis of cash and cash equivalents

29

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2023

18 Notes from 2022 accounts

a Analysis of net assets between funds

Analysis of net assets between funds
Current Assets
Liabilities
Net assets at 31 March 2022		 £
220,503
(139,001)
General		 Designated
£
-
-		 Restricted
£
52,583		 Total funds
£
273,086
(139,001)
81,502 - 52,583 134,085

b Details of movement in funds during the previous reporting period

Restricted funds
Connect centres (Cloudesley)
Connecting for Change (Big Lottery)
Welfare grants (Cloudesley)
Walter Sickert Gardens (LBI)
Covid-19 support (Paul Hamlyn)
Total restricted funds
Unrestricted funds
Designated funds
Depreciation fund
Total designated funds
General funds
Total unrestricted funds
Total funds
Organisational review (Cripplegate		 At 1 Apr
2021
£
-
25,761
1,677
-
-
52		 Income
£
44,375
104,289
33,477
1,500
20,000
10,400		 Expenditure
£
(35,500)
(103,665)
(17,831)
(1,500)
(20,028)
(10,487)		 Transfers
£
-
-
-
-
28
35		 At 31 Mar
2022
£
8,875
26,385
17,323
-
-
-
27,490 214,041 (189,011) 63 52,583
1,688 - (1,688) - -
1,688
95,248		 -
741,583		 (1,688)
(755,266)		 -
(63)		 -
81,502
96,936 741,583 (756,954) (63) 81,502
124,426 955,624 (945,965) - 134,085

30