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2022-03-31-accounts

Charity No: 1133145 Company No: 06960313

HELP ON YOUR DOORSTEP

FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2022

Help on Your Doorstep For the year ended 31 March 2022

CONTENTS
Legal and administrative details 2
Trustees’ report 3
Independent auditors’ report 16
Statement of financial activities 20
Balance sheet 21
Statement of cash flows 22
Notes to the accounts 23

1

Help on Your Doorstop For the Year Ended 31 March 2022

Legal and administrative details

Board of Trustees

Don Kehoe (Appointed on 21 October 2010, appointed as Chair on 15 March 2022) Andy Murphy (Appointed as Trustee on 13 July 2009) Frances Carter (Appointed as Trustee on 13 July 2009) Phil Kelly ((Appointed as Trustee on 13 July 2009) Colin Adams MBE (Appointed 9 December 2010) Sorrel Brookes (Appointed as Trustee on 2 March 2017, appointed as Treasurer on 7 June 2022 ) Nicola Steuer (Appointed as Trustee on 2 March 2017) Stephen Lawson (Appointed as Trustee on 7 December 2021) Kate Summerside (Appointed as Trustee on 7 December 2021)

Senior management

Ken Kanu - Gill Carter - Suzanne Procter -

Chief Executive, Company Secretary Head of Business Operations and Community Development Head of Services (Connect and Social Prescribing)

Company number

Registered charity number (England and Wales)

Registered Office

13 Elliott’s Place, London N1 8HX

Bankers

Co-operative Bank P.O.Box 250 Delf House Skelmersdale WN8 6WT

Auditors

Goldwins Limited 75 Maygrove Road West Hampstead London NW6 2EG

2

Help on Your Doorstep For the year ended 31 March 2022

Trustees’ report 2022

The Trustees are pleased to present their Report and Accounts for Help on Your Doorstep (the “Charity”) for the year ended 31 March 2022.

Structure, governance and management

Help on Your Doorstep was founded and incorporated in 2009. Help on Your Doorstep is governed by the Board of Trustees who are appointed as prescribed by the Articles of Association dated 1st July 2009. The Board of Trustees, who are also directors of the charity for the purposes of the Companies Act, have the sole and entire responsibility for the management of the business of Help on Your Doorstep. The company is limited by guarantee and members are required to contribute £10 in the event of a winding up.

Trustees are recruited in a variety of ways involving exploration of the field of potential candidates, including open recruitment and recommendation from existing Trustees and partner organisations. Potential Trustees are scrutinised by the Chair and company secretary and meet with a panel of existing Trustees, before being proposed as a Trustee. All new Trustees are provided with an induction to Help on Your Doorstep. Board of Trustee meetings are held four times a year. One of these meetings is used to review performance over the past year including Board performance, and agree key objectives for the coming year.

The day-to-day running of Help on Your Doorstep and the exercise of executive responsibility is delegated to the Director.

What we do

Every benevolent organisation wants their charitable resources to support those most in need. Every year we spend thousands of hours in outreach striving to find those in Islington who are hidden from community services and information. Some people may be experiencing severe hardship or chronic health conditions and are not getting adequate support. Our dedicated team of outreach workers identify residents who have slipped through the cracks and refer them to our large network of partner organisations.

We see people who are facing multiple layers of marginalisation and who fail to access support due to bureaucracy and complex systems that are inaccessible for them. It can be heart-breaking for outreach workers in specialist organisations to discover someone living with severe hardship or health conditions, who they can’t help because their particular organisation is only funded to provide specific help, such as supporting them to return to work.

Help on Your Doorstep’s Connect service aims to connect people experiencing challenges with the multitude of services that are being offered by service providers in Islington. We conduct outreach and listen to people’s lived experiences to understand the complexity of individual situations. We knock on doors and really learn about the challenges facing people in the community. We then work with local residents so they can avail themselves of the services and support of our network of over 140 partners. If we identify someone with a challenge which cannot be addressed by our existing network of partners, we work tirelessly to identify a new partner who can meet the needs of the resident.

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Help on Your Doorstep For the year ended 31 March 2022

We empower residents to overcome the challenges they are facing by giving them the advice, skills and information they need. The referral to the appropriate partner organisation is just the start of our relationship with our residents. We use technology to ensure relevant information is shared with partner services securely and remind clients of meetings that have been set up for them. Subsequently, through our follow-up process, we track whether problems have been solved and client satisfaction levels with the referral that we make. This means that we can provide aggregated satisfaction information and general feedback to our partners.

For over a decade, we have built strong relationships with our partners whilst persistently and regularly engaging in community outreach to develop a trusted reputation with residents. We are genuinely independent and place the client at the centre of our work. This trust is paramount, especially when discussing sensitive topics such as health and financial well-being with clients.

We developed the first Good Neighbour Schemes (GNS) in Islington ten years ago after we started to recognise the high levels of isolation being experienced by residents in the community. The Good Neighbours Schemes work with local people to create opportunities for neighbours and other residents to come together to build community networks through shared activities.

The schemes, built on the passion, knowledge and relationships that local people have, allow residents to form genuine friendships, give something to their community as volunteers and provide a wide range of activities that enhance wellbeing.

In association with the local primary care network, we have developed our Social Prescribing Link service, working in conjunction with Islington GPs. We have always specialised in supporting the most isolated and vulnerable members of our community who have difficulty accessing services other than those at their local clinic, so this new partnership complements our other services. We are uniquely positioned to provide comprehensive non-medical assistance with our well-established network of referral partners across the borough.

The last year

Emerging from the pandemic has been even more challenging than we expected. The demands on our services have increased while the funding situation has become more difficult. We are experiencing a great rise across all presenting issues which has been exacerbated by the cost- of-living crisis. These demands have also been suffered by our partners, but they have maintained the pathways for appointments from Help on Your Doorstep, recognising the particular vulnerabilities and need of our referrals.

We rely on the flexibility and versatility of the team to recognise and respond promptly to new situations as they arise. Empowering individuals and communities is at the core of our activities and so we understood that the pandemic intensified the difficulties of many already suffering multiple deprivations. The loss of confidence many suffered through isolation during the pandemic is a major concern and we are particularly targeting programmes designed to improve mental wellbeing for all age groups.

Our team are subject to the same social and economic conditions as the communities they are embedded in. Their lived experience allows them to understand and gain the trust of the people they work with.

The board is reviewing its governance with the support of a corporate partner. We are considering recruiting new trustees to refresh the expertise skill set of the board and to continue the board succession planning.

4

Help on Your Doorstep For the year ended 31 March 2022

The software systems used the Help on Your Doorstep are crucial to the delivery and monitoring of our services, and allow us to provide information to our partners and other interested bodies. Over the last year we have enhanced our database and migrated it to a new operating platform. This was completed without problem, and we are very happy with the updated configuration. We will continue our commitment to IT to ensure maximum operational efficiency and effective delivery of services economically.

Public benefit

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit.

The objective of Help on Your Doorstep is the prevention and relief of poverty in deprived areas by providing a proactive outreach service that connects residents with the local services that they want and need. Help on Your Doorstep has developed its strategic plans to ensure that it provides public benefit and achieves its objectives as set out in Help on Your Doorstep’s governing document. The benefit that Help on Your Doorstep brings to the public is delivered in the following ways

Our Mission and Strategic Objectives

Our Mission

Help on Your Doorstep’s goal is for people to thrive, have a good quality of life and live in happy, healthy communities

Our Strategic Objectives

5

This year we successfully...

Supported 2,391 Islington residents across all our programmes

Built our team of social prescribers from 4 to 6

Grew our partnership network to over 135 partners, and ran regular partner meetings so Islington organisations are linked up

Linked 1417 residents into support through our Connect advice service

Reached our 10th year of building community networks through our Good Neighbours Scheme

Diversified our approach and enabled residents to engage with us online by running online groups and telephone appointments

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In 2021/22...

1417

residents were supported

2170

referrals made into 97 partner organisations

564 hours of direct 1:1 support provided

65% of residents supported by Connect had a longterm health condition or disability

67%

of residents saw an improvement in their situation after 3 months. A further 21% were in receipt of longer-term support

Impact Focus: Connect Advice

We work on the frontline - by knocking on Islington doors and running a phone enquiry line to identify and support people experiencing challenges including but not limited to; housing, debt, financial hardship, health, isolation, welfare benefits and employment issues.

We provide direct support to residents by signposting them to services, providing advocacy and support with form filling. We also refer residents into specialist advice organisations and services. We are at the heart of the Islington voluntary sector and have a network of over 135+ partners who we refer into.

The referral is just the start of our relationship with our clients. We track whether problems have been solved and client satisfaction levels with the referral that we make.

During the Covid pandemic, we saw demand for our advice service soar. Now with the rising cost of living we are seeing resident needs increasing once again. We are working hard to ensure residents have information and advice on how to reduce bills and make their money go further. We continue to listen to residents, about the issues they are facing and work out how to overcome challenges together.

"I am so grateful to you for always listening and wanting to help. If you had not pointed me in the right direction, I would still be in a state of worry and distress, not knowing where to go for help. You are a star. Thank you, thank you, thank you." - A Connect Advice user

Connect Advice : Resident Story

Melanie, a Connect Advisor, tell us about a resident she recently worked with.

I received a referral in December 2021 from a GP for a resident who felt isolated and needed financial support. I connected with the resident and she opened up to me about her diagnosis of Complex Developmental Trauma. Her mother lived outside of London and had severe dementia. Meanwhile, her husband also had several health conditions.

She had started to mentor others and she was helping to facilitate a sewing and knitting club. She had also completed two courses and applied for a couple of jobs. She explained that Islington MIND have been very supportive with supporting her to complete some paperwork. We spoke about the loss of her mother, and we agreed to refer her into another partner, this time St Joseph’s Hospice Bereavement service.

Managing these challenges and going through lockdown made her feel isolated and her mental health deteriorated. She had previously worked as a journalist but work had dried up over the pandemic.

After speaking with the resident at length, I discussed some of ways that we could potentially support her by linking her up with our partners and services in the borough. I referred her into Islington MIND so she could access mental health support and into Hillside Clubhouse for employment support/volunteering opportunities.

I followed up with her a couple of weeks later to see how she was doing. Sadly she told me that her mother had passed away, so we agreed to speak again at a later date when she was ready to re-engage. We spoke again a couple of weeks later and she told me that she had received extensive support from Hillside Clubhouse.

I followed up with her again recently and she told me she has been to two face to face bereavement counselling sessions. She said that it is an “incredible service and extremely beneficial”. She is still attending Hillside Clubhouse and is now helping them with the design of their website.

I was delighted to hear that her next goal is to secure some part-time employment. It’s been great to go on this journey with her and to see her become more empowered to combat the issues that were previously preventing her from thriving and living well. It’s a joy not only to see that she is in a better place now but that she is also giving back to her local community through volunteer opportunities.

In 2021/22

829

referrals received from GPs

369

referrals from Central Islington Primary Care Network

460

referrals from North Islington Primary Care Network to HoYD

254

hours of direct support provided

53%

of cases triaged into our Connect service

Impact Focus: Social Prescribing

GPs are in high demand, however a significant number of GP appointments are not directly related to medical conditions. Instead, many patients are presenting requesting support for non-medical issues, maybe because they want to lose weight or feel lonely.

We work with GPs to support patients with their non-medical issues. Our social prescribers ensure patients get personalised care that enables them to take better control of their physical and mental health utilising services and groups in the borough. Our team of link workers prescribe social activities and community-based initiatives, like exercise groups and art classes, to GP patients to improve their health and wellbeing.

On the back of Covid, we have seen a significant rise in residents with mental ill-health. We are seeing now the impacts of the social isolation, loss of loved ones, and financial worries experienced during the lockdowns. Whilst GPs provide any necessary medical support needed our link workers prescribe appropriate non-medical approaches such as creative therapies or community based support groups and talk therapy initiatives.

" …… ..last week, I met with both Farah and Paul at Help on Your Doorstep, I have been struck by their commitment to their job, as they both listened quite intently and nonjudgmentally to my various concerns, and current difficulties. They also have showed great empathy towards my current financial hardship, and they both come across as two very kind and good natured individuals, who can (and do!) make a real difference in people's lives."

Social Prescribing : Resident Story

Gaynor, one of our Social Prescribing Link Workers tells us about a recent GP patient she supported by developing a care plan to improve their financial, social and mental well-being. Gaynor says;

I received a referral from a GP for a patient called Stacey* (named has been changed). The referral described how Stacey had a visual impairment and was feeling isolated. Stacey’s vision had deteriorated and it was becoming difficult to go out.

I contacted Stacey to listen to the challenges she was experiencing. Stacey identified that her focus was to improve her financial stability and to gain more confidence in social situations, so she could exercise and attend appointments with greater ease.

After some discussion, we agreed that it would be useful for Stacey to be referred into North London Cares’ Hand in Hand service. Through this programme, Stacey was matched with a volunteer with similar interests for 3 months of weekly one-hour sessions. Stacey was also supported to link into Age UK Islington and the council’s Income Maximisation Team to get support with her Personal Independence Payment application, a government scheme to support people with disabilities with finances to cover the additional costs they face in transport and living, as a result of having a disability.

I kept in contact with Stacey for 2 months with regular check-ins. Stacey has now submitted her PIP application and has been linked to Disability Action Islington who will provide support with her future correspondence with the Department of Work and Pensions about her benefits. Stacey is continuing to engage with the Hand in Hand service. When asked about the service, Stacey said that having someone to speak to and go out with has made a real difference in her life. Stacey has reported an improvement in her levels of happiness, satisfaction and feels she is on the right path.

I felt lost before, now I feel more stable, more organised, better connected with services, and much more confident. I now knows who to turn to in a crisis.” - Stacey

We place a strong emphasis on utilising a relational approach – working together with residents to identify solutions. We utilise our network of partners and play a crucial role in linking people into the most appropriate service so they get the best support for their unique situation. We love seeing cases like Stacey’s where people have not only received practical support but feel more empowered.

In 2021/22

768

Unique users

436

new users

1036

community events held

7986 total attendances

92%

of Bemerton respondents feel more connected

Impact Focus: Good Neighbours Scheme

Ten years ago we launched our first Good Neighbours Scheme (GNS) in Islington. This was prompted by the recognition that high levels of isolation and disconnection were not only fundamentally damaging the quality of individuals’ lives, but were also damaging communities as a whole.

Our 3 Good Neighbours Schemes in Bemerton, Canonbury, and King's Cross strengthen communities in Islington by building hyper-local networks. Each scheme is located near estates and aims to engage people who have been experiencing isolation, financial hardship or ill-health. We bring people together to identify what the community vision is and empower community members to achieve this vision together, building residents’ sense of belonging as we go.

We bridge divides in the community by bringing all walks of life together at our regular group and community events. We empower residents by linking them up to opportunities including but not limited to; grants, training and volunteering opportunities.

It makes me really happy to come to groups and talk to people, share thoughts and be part of something with like minded people. Over the years I have suffered with depression and anxiety. Being part of the Good Neighbours Scheme has made things a lot better for me. - A Kings Cross GNS user

GNS : Resident Story

James* used to go to the Jean Stoke’s Community Centre for a tea dance every year with his partner, Kate. One year, they saw a timetable for the Good Neigbours Scheme - they were interested to find out more.

James and Kate started to attend the Good Neighbours Scheme activities together - they liked meeting other residents and started to come along every week. Through the Good Neighbours Scheme, James and Kate also found out about our Connect service. The pair got support about legal matters from our advisors.

‘It sounds funny but I couldn’t pay the council bill and Jo (HoYD coordinator) helped us to set up a direct debit’ James explains.

During the pandemic, Kate became ill. Covid restrictions made it difficult for visitations. It was a stressful time. Sadly, Kate passed away quickly after going into hospital. James felt alone and lost. Many community centres were closed due to Covid, so James found it hard to engage with others.

I go to the GNS Coffee Mornings and to the Chair-based exercise group. It's all free and we catch up on news, and things happening in the community. The team have linked me into digital support at HealthWatch where I've learned how to use WhatsApp. I'm really excited because I learn something new every time! - James

Thankfully, the Good Neighbours team visited James on his doorstep to check-in and see how he was managing. The team went shopping for him, and supported him to navigate the household duties that Kate often looked after. The team have linked James up into other services too such as digital literacy classes.

*Name has been changed

Help on Your Doorstep For the year ended 31 March 2022

Reserves

The Statement of Financial Activities shows a total surplus for the year of £9,569 (2021: £74,516). Reserves at 31 March 2022 were £81,502 (2021: £96,936) of unrestricted funds and £52,583 (2021: £27,490) of restricted funds required to finance ongoing unrestricted programmes and activities. Included in restricted funds are underspent grants which have been agreed to carry forward for ongoing projects.

The current reserves policy, approved by the Trustees, is to build up and maintain free reserves of at least one month's average expenditure, up to a maximum of £100,000. This is to mitigate the risk of insolvency and provide a fund for future infrastructure replacement and business growth activities. Free reserves are defined as that part of the charity's unrestricted funds that is freely available to spend on any of the charity's purposes. This excludes restricted income funds, tangible fixed assets and amounts designated for essential future spending.

Principal risks and uncertainties

The Board Finance and Risk Committee is responsible for ensuring that organisational risks are satisfactorily identified and managed and confirms this to the full Board of Trustees. Help on Your Doorstep maintains a formal risk-management process in accordance with guidance from the Charity Commission. An organisational risk register is updated and reviewed on a quarterly basis by the Finance and Risk Committee in order to determine whether all material risks have been adequately identified and assessed and whether appropriate mitigating actions are in place and are effective.

In addition to the risk related to reserves, the principal risks that we have identified as having a serious potential impact on our performance, future prospects and reputation are:

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Help on Your Doorstep For the year ended 31 March 2022

Risk Identified Mitigation
Changes to funding and commissioning
arrangements lead to - reduction to funding,
enforced changes to delivery model,
loss of independence
collaboration with commissioners and
providers to work through and shape
proposals

impact measurement and service
promotion
Increased strategic and operational demands
lead to insufficient organisational capacity to
meet expectations and obligations
review of structure and functions within
HOYD Transformation project

Review of Connect processes and
implementation demand management
measures

Working with partners and referrers to
establish clearer criteria and referral
pathways
Reduced income from funders due to
prevailing economic conditions .
Fundraising plan to increase core income

ongoing engagement with funders
Governance and management continuity -
impact of the departure of key staff on
operational and strategic delivery and
relationships
trustee recruitment process and transition
plans

review of structure and functions to share
key strategic ownership with enhanced
Senior Management Team
Staff wellbeing - combined impact of Covid,
delivery pressures and changes undermining
health and wellbeing of staff team - Potential
impact on performance, retention, absence
levels and employee relations
management team development on
leading change

staff engagement and consultation

Employee Assistance Programme,
mindfulness and social events

personal and professional development

flexible working arrangements
Covid - future pandemic and lockdown risks/
impact of recovery
covid service delivery roadmap
Building and maintaining reserves - financial
and operational pressures undermining
reserves strategy
implementing five year projection and
planning tool
Premises - quality and insecurity of tenure
undermining our community reach and quality
of service
premises strategy to review and improve
premises
Serious injury or fatality as a result of violence
towards staff
robust health and safety procedures for
lone working and door knocking.
Risk assessments and incident reporting
procedures.
Personal safety training for all staff.
Tracking and monitoring devices in use.
Management of Safeguarding risks - risks to
vulnerable people as a result of abuse or
neglect
Ongoing review of safeguarding policy
and procedures

bi-annual refresher training for all staff

induction training for new staff

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Help on Your Doorstep For the year ended 31 March 2022

Remuneration policy for key management personnel

The Finance and Risk Committee has the responsibility of considering the remuneration of the Executive Director as well determining the pay policy for all staff and the basis for any annual increases in pay. The committee, which is made up of the Treasurer, the Chair and at least one other trustee makes recommendations to the full board for approval. The Board and the Finance and Risk Committee operate within the powers and constitutional arrangements as set out in the Articles of Association and Committee terms of reference.

When making recommendations, the Committee will draw on relevant internal and external information regarding staff remuneration. Staff remuneration does not include any share options or long-term incentive schemes. The pension provisions for the Executive Director team are on the same terms as other employees.

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Help on Your Doorstep Forthe year ended 31 March 2022 Trustees. Rèsponsibilities The trustees (who are also directors of Help on Your Doorstep for the purposes of company law) are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice.} Company law requires trustees to prepare financial statements for each financial year which give a true and fair view of the state of the affairs of the charitable Company and of the incoming resources and application of resources, including the income and expenditure, of Ihe charitable company for that period. In preparing these financial statements, the trustees are required to: selèct suitable accounting policies and then apply them consistently. obseNe the methods and principles in the Charities SORP. make judgements and estimates that are reasonable and prudent. stat8 whether applicable UK Aecounting Standards have been followed, subject to any material departures disclosed and explained in the financial statemenls. Prepare the financial stalements on the going concern basis unless it is inappropriate to presume that the chantable Gompany will continue in business. The trustee$ are responslble for keeping proper accounting records that disGlose with r8asonable accuracy at any time the financial position of the charitable company and enable them to ensure thal the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far a8 th8 trustees are aware: there 18 no relevant audit information of which the charitable company's auditor is unaware.. and the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit informalion and lo estsblish that the auditor is aware of that information. This report was approved by the Board of Trustees on 6 December 2022 and signed on its behalf by. Don Kehoo Chair 16

Independent Auditor’s Report To the members of Help on Your Doorstep

Opinion

We have audited the financial statements of Help on Your Doorstep for the year ended 31 March 2022 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the

17

Independent Auditor’s Report To the members of Help on Your Doorstep

work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be

expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material

18

Independent Auditor’s Report To the members of Help on Your Doorstep

misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

9 December 2022

………………………………. Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

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Help on Your Doorstep

Statement of financial activities (incorporating an Income and Expenditure Account) For the year ended 31 March 2022

Unrestricted
Funds
Note
£
Income from:
Donations and legacies
2
229,414
Charitable activities
3
Connect services
337,044
Community participation and wellbeing
174,151
Promoting the service model
-
Other
4
974
Total income
741,583
Expenditure on:
Raising funds
3
Charitable activities
5
Connect services
500,353
Community participation and wellbeing
190,362
Promoting the service model
66,236
Total expenditure
756,954
6
(15,371)
(63)
Net movement in funds
6
(15,434)
Reconciliation of funds
Total funds brought forward
96,936
Total funds carried forward
15
81,502
Transfers between funds
Net income/(expenditure) for the year		 Restricted
Funds
£
-
182,141
21,500
10,400
-
214,041
-
156,995
21,529
10,487
189,011
25,030
63
25,093
27,490
52,583		 2022
Total
£
229,414
519,185
195,651
10,400
974
955,624
3
657,348
211,891
76,723
945,965
9,659
-
9,659
124,426
134,085		 2021
Total
£
199,434
529,653
262,510
4,600
2,358
998,555
1,808
598,258
297,397
26,576
924,039
74,516
-
74,516
49,910
124,426

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

20

Help on Your Doorstep Balanee ¥hg8t AS at 31 March 2022 2022 2021 Note Flx•d a•8ets Tangible fixed assets 1,688 Current a88et8 Debtors Cash al bank and in hand 12 102,174 170 912 128,347 130,064 273.086 258.411 Crgdltor8: amounts due wlthln 1 year 13 139 001 135,673 Net curront aBsets 122 738 Net a••ot• 14 134085 124,426 Fund• RestriGled fund8 Unrestricted Funds Designated funds General funds 15 52,583 27.490 1,688 95 248 Total restricted funds 98,936 Total Fund8 134083 124.426 The financial statemen18 have beèn prepared in a¢¢ordance with the Special provisions of Part 15 of the Companies Act 2006 and were approved and signed on behalf of the Board of Trustees by.. 6 December 2022 Don Kehoe Chair Company No.. 06960313 The notes to the accounts form part of these financial statements 21

Help on Your Doorstep

Statement of cash flows For the year ended 31 March 2022

Note
Cash flows from operating activities
Net cash provided by operating activities
16
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
17		 2022
£
40,848
40,848
130,064
170,912		 2021
£
30,874
30,874
99,190
130,064

22

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

1 Accounting Policies

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - (Charities SORP FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

b Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. In reaching that conclusion, the trustees have carefully considered the implications of the Covid-19 pandemic on the operations and financial position of Help on Your Doorstep and are maintaining close scrutiny of actual and projected income levels, programme expenses, operating costs and the cash position. The organisation does not rely on investment income or donations from individuals and grant funding has been secured and will not be affected by the pandemic. The trustees do not consider that there are any sources of estimation uncertainty, including the impact of the pandemic, at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

c Income

Income, including income from government and other grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Grants are credited to income when they are receivable unless they are for activities relating specifically to a specific future period, in which case they are deferred to that period. Income received under contracts for services is recognised in the financial statements in proportion to the percentage of completion of the contract.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution.

d Donations of gifts, services and facilities

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity, which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

23

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

1 Accounting Policies (continued)

f Fund accounting

use of resources.
Costs of premises and administration are allocated on a per capita basis as follows:
Connect services 72.5%
Community participation and wellbeing 19.0%
Promoting the service model 6.5%
Governance and support costs 2.0%

h Allocation of support costs

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs comprise the salary and overhead costs of the central function.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

Support and governance costs are re-allocated to each of the activities on the following basis which is an estimate, based on staff time, of the amount attributable to each activity

Connect services 74.2%
Community participation and wellbeing 19.6%
Promoting the service model 6.2%

24

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

1 Accounting Policies (continued)

i Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

Items of equipment are capitalised where the purchase price exceeds £400. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

Computer & office equipment 33% straight line

k Debtors

Trade and other debtors are recognised at the settlement amount due. Prepayments are valued at the amount prepaid.

l Cash at bank and in hand

m Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

n Financial instruments

o Pensions

The charitable company offers employees an auto enrolment pension scheme to which they make contributions unless they choose to opt out. The pension cost charge represents contributions payable by the charitable company to the scheme. The charitable company has no liability under the scheme other than for the payment of those contributions.

25

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

2 Income from donations and legacies

Cripplegate Foundation
Islington Giving
Beatrix Payne
Paul Hamlyn
J & M Douglas
M & H Maunsell Charity
Department of Work and Pensions
Cloudesley
Lund Trust
Harriet's Trust
Waitrose
Phillipine Kerala Thompson (legacy)
Gifts in kind
Other donations
Total donations and legacies 2022
Total donations and legacies 2021		 Unrestricted
£
47,500
37,330
62,500
40,000
6,266
1,000
11,742
-
-
-
-
-
22,000
1,076		 Restricted
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 2022
Total
£
47,500
37,330
62,500
40,000
6,266
1,000
11,742
-
-
-
-
-
22,000
1,076		 2021
Total
£
56,000
84,146
-
-
6,250
1,000
(2,400)
10,000
5,000
5,000
333
5,000
22,000
7,105
229,414 - 229,414 199,434
164,284 35,150

The gifts in kind relate to office spaces received from three organisations (Cripplegate Foundation, Homes for Islington and the Peabody Trust) free of charge. These are based on estimates provided by these organisations as to how much the spaces would cost if available commercially.

3 Income from charitable activities

Income from charitable activities
Connect services
Connect centres (LB Islington)
Connect centres (Cloudesley)
Connecting for Change (Big Lottery)
Proactive Wellbeing (Cloudesley)
Social prescribing (Islington GP Group )
Employment outreach (LBI iwork)
Welfare grants (Cloudesley)
Community research (CCG)
Total Connect services 2022
Total Connect services 2021		 Unrestricted
£
180,000
-
-
-
149,544
7,500
-
-		 Restricted
£
-
44,375
104,289
-
-
-
33,477
-		 2022
Total
£
180,000
44,375
104,289
-
149,544
7,500
33,477
-		 2021
Total
£
216,750
35,875
99,343
29,167
120,518
-
12,000
16,000
337,044 182,141 519,185 529,653
353,268 176,385

26

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

3 Income from charitable activities (continued)

Community participation and wellbeing
Community wellbeing and Good
Neighbour Scheme projects
--Islington Giving
--Peabody Trust
--LB Islington
--Clarion Housing Association
--Southern Housing Association
--North Central London CCG
Covid 19 support (Paul Hamlyn)
Volunteering and community support
--Big Lottery
--London Community Response Fund
Fees for classes and activities
Total community 2022
Total community 2021
Developing and promoting the service model
Organisational review
--Cripplegate
--Cloudesley
Total service model promotion 2022
Total service model promotion 2021
Total income from charitable activities 2022
Total income from charitable activities 2021
Capacity building (Social Venture Partners
London)		 Unrestricted
£
82,670
25,000
30,000
-
5,000
30,833
-
-
-
648		 Restricted
£
-
-
1,500
-
-
-
20,000
-
-
-		 2022
Total
£
82,670
25,000
31,500
-
5,000
30,833
20,000
-
-
648		 2021
Total
£
72,254
25,000
34,423
10,000
5,000
25,833
-
75,000
15,000
-
174,151 21,500 195,651 262,510
172,510 90,000 -
5,200
5,200		 2,000
1,300
1,300
-
-
-		 -
5,200
5,200
- 10,400 10,400 4,600
- 4,600 725,236 796,763
511,195 214,041
525,778 270,985

4 Other income

Coronavirus Job Retention Scheme
Total other income 2022
Total other income 2021		 Unrestricted
£
974		 Restricted
£
-		 2022
Total
£
974		 2021
Total
£
2,358
974 - 974 2,358
2,358 -

27

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2022

5 Analysis of expenditure

Salaries and employers' NI
Other staff costs and recruitment
Freelance and agency staff
Volunteers
Premises and equipment
Depreciation
Office costs
Project costs
Grants to individuals
Audit and compliance
Suppport costs
Governance costs
Total expenditure 2022
Prior year
Unrestricted direct expenditure
Restricted direct expenditure
Unrestricted support & governance costs allocated
Total expenditure 2021		 Raising
funds
£
-
-
-
-
-
-
-
3
-
-		 Connect
services
£
491,970
15,232
12,633
84
30,317
-
21,963
32,345
16,632
-		 Community
participation
& wellbeing
£
150,080
2,969
3,318
574
4,005
-
5,418
35,965
7
-		 Promoting
the service
£
60,510
1,207
1,128
3
4,499
-
5,168
1,185
-
-		 Governance
£
1,117
33
44
-
-
-
48
43
-
4,357		 Support
costs
£
20,343
11,492
300
1
8,715
1,688
238
331
-
-		 2022
Total
£
724,020
30,933
17,423
662
47,536
1,688
32,835
69,872
16,639
4,357		 2021
Total
£
712,801
11,886
18,540
2,337
39,411
5,465
42,244
66,838
20,060
4,457
3
-
-		 621,176
31,986
4,186		 202,336
8,449
1,106		 73,700
2,673
350		 5,642
-
(5,642)		 43,108
(43,108)
-		 945,965
-
-		 924,039
-
-
3 657,348 211,891 76,723 - - 945,965 924,039
1,808
-
-		 407,908
173,450
16,900		 159,415
131,102
6,880		 21,666
4,548
362		 5,121
-
(5,121)		 19,021
-
(19,021)
1,808 598,258 297,397 26,576 - -

Of the total expenditure, £756,954 was unrestricted (2021: £614,939) and £189,011 was restricted (2021: £309,100)

28

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

6 Net income/(expenditure) for the year

This is stated after charging :

Depreciation
Auditors' remuneration:
Audit fees (excluding VAT)
Underprovision/(Overprovision) in previous year		 2022
£
1,688
3,500
-		 2021
£
5,465
3,417
167

7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

Salaries
Employers' National Insurance
Employer's pension contributions		 2022
£
651,972
56,834
15,214		 2021
£
651,911
46,507
14,383
724,020 712,801

The following number of employees received employee benefits (excluding employer NI and pension) during the year between:

£60,000 - £69,999

2022 2021
No. No.
1 1

The total employee benefits including employer pension and NI contributions of the key management personnel were £71,799 (2021: £72,639).

The charity trustees were not paid or received any other benefits from employment with the charity in the year (2021: £nil). No trustee was reimbursed expenses during the year (2021: £nil) and none received payment for professional or other services supplied to the charity (2021: £nil).

29

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

8 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 23 (2021: 24).

The average weekly number of employees (full-time equivalent) during the year was as follows:

Connect services
Community participation and wellbeing
Promoting the service
Governance and support		 2022
No.
14.2
3.7
1.3
0.4		 2021
No.
13.4
5.5
0.3
0.2
19.6 19.4

9 Related party transactions

Help on Your Doorstep provides a salary savings scheme through London Capital Credit Union, of which one trustee is a director.

One trustee is a board member of Islington GP Federation with whom Help on Your Doorstep has a contracting relationship for the Social Prescribing Link Worker service. Transactions with this organisation can be seen in note 3.

One trustee is a trustee of the Institute for Voluntary Action Research, which was paid by Help on Your Doorstep to carry out evaluation work. The contract for the work is for £34,575, of which £9,575 was invoiced for by 31 March 2022 and fully paid by 31 March 2022.

10 Taxation

The society is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

30

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

11 Tangible fixed assets

Tangible fixed assets
Cost
At 1 April 2021
Additions in Year
At 31 March 2022
Depreciation
At 1 April 2021
Charge for Year
At 31 March 2022
Net Book Value
At 31 March 2022
At 31 March 2021		 Computer
Equipment
50,041
-		 Leasehold
improvements
13,729
-		 Total
63,770
-
50,041 13,729 63,770
48,353
1,688		 13,729
-		 62,082
1,688
50,041 13,729 63,770
- - -
1,688 - 1,688

All tangible fixed assets are used to fulfil the charity's objects.

12 Debtors

Grants receivable
Trade debtors
Other debtors
Prepayments
Creditors : amounts due within 1 year
Taxation and Social Security
Trade creditors
Other creditors
Accruals
Deferred income
Deferred income
As at April 2021
Released to income from charitable activities during the year
Deferred during the year		 2022
£
5,000
76,851
1,685
18,638		 2021
£
39,475
73,834
20
15,018
102,174 128,347
2022
£
15,629
5,077
3,514
6,864
107,917		 2021
£
17,030
12,690
2,853
18,100
85,000
139,001 135,673
2022
£
85,000
(85,000)
107,917		 2021
£
83,256
(83,256)
85,000
107,917 85,000

13 Creditors : amounts due within 1 year

31

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

14 Analysis of net assets between funds

Tangible Fixed Assets
Current Assets
Liabilities
Net assets at 31 March 2022
15 Movements in funds
Restricted funds
Connect centres (Cloudesley)
Connecting for Change (Big Lottery)
Welfare grants (Cloudesley)
Walter Sickert Gardens (LBI)
Covid-19 support (Paul Hamlyn)
Total restricted funds
Unrestricted funds
Designated funds
Depreciation fund
Total designated funds
General funds
Total unrestricted funds
Total funds
Organisational review (Cripplegate &
Cloudesley)		 At 1 Apr
2021
£
-
25,761
1,677
-
-
52		 £
-
220,503
(139,001)
General
unrestricted		 Designated
£
-
-
-		 Restricted
£
-
52,583		 Total funds
£
-
273,086
(139,001)
81,502 - 52,583 134,085
Income
£
44,375
104,289
33,477
1,500
20,000
10,400		 Expenditure
£
(35,500)
(103,665)
(17,831)
(1,500)
(20,028)
(10,487)		 Transfers
£
-
-
-
-
28
35		 At 31 Mar
2022
£
8,875
26,385
17,323
-
-
-
27,490 214,041 (189,011) 63 52,583
1,688 - (1,688) - -
1,688
95,248		 -
741,583		 (1,688)
(755,266)		 -
(63)		 -
81,502
96,936 741,583 (756,954) (63) 81,502
124,426 955,624 (945,965) - 134,085

Transfers are made from unrestricted funds to cover deficits on restricted funds of completed projects.

Purposes of restricted funds

Connect centres (Cloudesley)

A grant to contribute to the costs of running the Connect services in Finsbury Park and Canonbury.

Connecting for Change (Big Lottery)

A grant to support Islington residents improve their wellbeing through addressing barriers, gaining more control over their health and finances and building supportive social connections.

Welfare grants (Cloudesley)

Richard Cloudesley have funded the ongoing provision of individual grants to Islington residents with health conditions who are experiencing financial hardship.

32

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

Walter Sickert Gardens (London Borough of Islington)

A grant was given for improvements to the garden at the centre.

Covid-19 support (Paul Hamlyn) The Paul Hamlyn Foundation awarded an emergency grant to help the organisation cope with the effects of the pandemic.

Organisational review (Cripplegate & Funding has been awarded towards Help on Your Doorstep's Cloudesley) organisational and strategic review.

16 Reconciliation of net income / (expenditure) to net cash flow from operating activities

Net income for the reporting period
(as per the statement of financial activities)
Depreciation
Decrease/(increase) in debtors
Increase/(decrease) in creditors
Net cash (used in) operating activities
17 Analysis of cash and cash equivalents
Cash at bank and in hand		 2022
£
9,659
1,688
26,173
3,328		 2021
£
74,516
5,465
(45,838)
(3,269)
40,848 30,874
2022
£
170,912		 2021
£
130,064
170,912 130,064

33

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2022

18 Notes from 2021 accounts

a Analysis of net assets between funds

Tangible Fixed Assets
Current Assets
Liabilities
Net assets at 31 March 2021		 £
-
230,726
(135,478)
General		 Designated
£
1,688
-
-		 Restricted
£
-
27,685
(195)		 Total funds
£
1,688
258,411
(135,673)
95,248 1,688 27,490 124,426

b Details of movement in funds during the previous reporting period

At 1 Apr
2020
£
Restricted funds
Connect centres (Cloudesley)
-
Connecting for Change (Big Lottery)
18,537
Proactive Wellbeing (Cloudesley)
(3,647)
Welfare grants (Cloudesley)
9,457
3,788
14
Volunteering and community support
Big Lottery
-
London Community Response Fun
-
Islington Giving
-
Cloudesley
-
Lund Trust
-
-
-
Total restricted funds
28,149
Unrestricted funds
Designated funds
Depreciation fund
7,153
Total designated funds
7,153
General funds
14,608
Total unrestricted funds
21,761
Total funds
49,910
Organisational review (Cripplegate
Capacity building (Social Venture
Kings Cross GNS (Islington Giving
Covid-19 support
Canonbury good neighbour scheme		 At 1 Apr
2020
£
Restricted funds
Connect centres (Cloudesley)
-
Connecting for Change (Big Lottery)
18,537
Proactive Wellbeing (Cloudesley)
(3,647)
Welfare grants (Cloudesley)
9,457
3,788
14
Volunteering and community support
Big Lottery
-
London Community Response Fun
-
Islington Giving
-
Cloudesley
-
Lund Trust
-
-
-
Total restricted funds
28,149
Unrestricted funds
Designated funds
Depreciation fund
7,153
Total designated funds
7,153
General funds
14,608
Total unrestricted funds
21,761
Total funds
49,910
Organisational review (Cripplegate
Capacity building (Social Venture
Kings Cross GNS (Islington Giving
Covid-19 support
Canonbury good neighbour scheme		 Incoming
resources
£
35,875
99,343
29,167
12,000
-
-
75,000
15,000
20,150
10,000
5,000
2,600
2,000		 Outgoing
resources
£
(35,875)
(92,119)
(25,676)
(19,780)
(3,789)
(14)
(75,637)
(15,000)
(21,662)
(10,000)
(5,000)
(2,548)
(2,000)		 Transfers
£
156
1
637
-
1,512
-
-
-
-		 At 31 Mar
2021
£
-
25,761
-
1,677
-
-
-
-
-
-
-
52
-
28,149 306,135 (309,100) 2,306 27,490
7,153 - (5,465) - 1,688
7,153
14,608		 -
692,420		 (5,465)
(609,474)		 -
(2,306)		 1,688
95,248
21,761 692,420 (614,939) (2,306) 96,936
49,910 998,555 (924,039) - 124,426

34