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2021-03-31-accounts

Charity No: 1133145 Company No: 06960313

HELP ON YOUR DOORSTEP

FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2021

Help on Your Doorstep For the year ended 31 March 2021

CONTENTS
Legal and administrative details 2
Trustees’ report 3
Independent auditors’ report 18
Statement of financial activities 21
Balance sheet 22
Statement of cash flows 23
Notes to the accounts 24

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Help on Your Doorstop For the Year Ended 31 March 2021

Legal and administrative details

Board of Trustees

Andy Murphy (re-appointed Chair on 8[th] December 2020) Frances Phil Kelly Matthew Humphrey MBE

(All appointed as Trustees on 13[th] July 2009)

Don Kehoe (Appointed 21[st] October 2010, reappointed as treasurer 8[th] December 2020) Colin Adams MBE (Appointed 9[th] December 2010) Sorrel Brookes (Appointed 2[nd] March 2017) Nicola Steuer (Appointed 2[nd] March 2017)

Senior management

Ken Kanu - Executive Director, Company Secretary Savita Narain - Senior Manager

Company number

Registered charity number (England and Wales)

Registered Office

13 Elliott’s Place, London N1 8HX

Bankers

Co-operative Bank P.O.Box 250 Delf House Skelmersdale WN8 6WT

Auditors

Goldwins Limited 75 Maygrove Road West Hampstead London NW6 2EG

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Help on Your Doorstep For the Year Ended 31 March 2021

Trustee Report 2021

The Trustees are pleased to present their Report and Accounts for Help on Your Doorstep (the “Charity”) for the year ended 31 March 2021.

Structure, governance, and management

Help on Your Doorstep (HOYD) was founded and incorporated in 2009. Help on Your Doorstep is governed by a Board of Trustees who are appointed as prescribed by the Articles of Association dated 1st July 2009. The Board of Trustees, who are also directors of the charity for the purposes of the Companies Act have the sole and entire responsibility for the management of the business of Help on Your Doorstep. The company is limited by guarantee and members are required to contribute £10 in the event of a winding up.

Trustees are recruited in a variety of ways involving exploration of the field of potential candidates, including open recruitment and recommendation from existing Trustees and partner organisations. Potential Trustees are scrutinised by the Chair and company secretary and meet with a panel of existing Trustees, before being proposed as a Trustee. All new Trustees are provided with an induction to Help on Your Doorstep. Board of Trustee meetings are held four times a year. One of these meetings is used to review performance over the past year including Board performance and agree key objectives for the coming year.

The day-to-day running of Help on Your Doorstep and the exercise of executive responsibility is delegated to the Director.

What we do

Every benevolent organisation wants their charitable resources to support those most in need. Every year we spend thousands of hours in outreach striving to find those in Islington who have been denied community services and information. Our dedicated team of outreach workers identify residents who have slipped through the cracks. Some people may be experiencing severe hardship or chronic health conditions and are not getting adequate support. We see people who are facing multiple layers of marginalisation and who fail to access support due to bureaucracy and complex systems that are inaccessible.

Help on Your Doorstep’s Connect service aims to connect people experiencing challenges with the multitude of services that are being offered by service providers in Islington. We conduct outreach and listen to people’s lived experiences to understand the complexity of individual situations. We knock on doors and really learn about the challenges facing people in the community. We then work with local residents so they can avail themselves of the services and support of our network of over 140 partners. If we identify someone with a challenge which cannot be addressed by our existing network of partners, we work tirelessly to identify a new partner who can meet the needs of the resident. We empower residents to overcome the challenges they are facing by giving them the advice, skills and information they need. The referral to the appropriate partner organisation is just the start of our relationship with our residents. We use technology to ensure relevant information is shared with partner services securely and remind clients of meetings that have been set up for them. Subsequently through

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Help on Your Doorstep For the Year Ended 31 March 2021

our follow-up process, we track whether problems have been solved and client satisfaction levels with the referral that we make. This means that we can provide aggregated satisfaction information and general feedback to our partners.

For over a decade, we have built strong relationships with our partners whilst persistently and regularly engaging in community outreach to develop a trusted reputation with residents. We are genuinely independent and place the client at the centre of our work. This trust is paramount, especially when discussing sensitive topics such as health and financial well-being with clients.

We developed the first Good Neighbour Schemes (GNS) in Islington nine years ago after we started to recognise the high levels of isolation being experienced by residents in the community. The Good Neighbours Schemes works with local people to create opportunities for neighbours and other residents to come together to build community networks through shared activities.

The schemes, built on the passion, knowledge and relationships that local people have, allow residents to form genuine friendships, give something to their community as volunteers and provide a wide range of activities that enhance wellbeing.

In association with the local primary care network, we have recently developed our Social Prescribing Link service, working in conjunction with Islington GPs. We have always specialised in supporting the most isolated and vulnerable members of our community who have difficulty accessing services other than those at their local clinic, so this new partnership complements our other services. We are uniquely positioned to provide comprehensive non-medical assistance with our well-established network of referral partners across the borough.

Over the last year we rose to the challenge of the Covid-19 pandemic and the community disruption associated with lockdown. The team at Help on Your Doorstep acted nimbly with agility to support the various communities across Islington in the new environment. We were able to leverage the trust and confidence in the organisation built over the last ten years with the support of our partners to develop new services to meet the unprecedented situation quickly and appropriately. The pivot from providing face to face services on the doorstep to a more targeted online, telephone and socially distanced service was supported by our funders. Finance is always a challenge, but our funders were flexible in the face of the exceptional circumstances and the community donated cash and time at a level we have never experienced before. The team was fully occupied during the pandemic and no staff were put on furlough.

Empowering individuals and communities is at the core of our activities and so we understood that the pandemic was exacerbating the difficulties of many already suffering multiple deprivations. Through our volunteer support service, we established a volunteer befriending scheme and undertook shopping and deliveries for those unable to get out. We saw the move to online services and teaching and worked with partners to set up a scheme to collect and refurbish laptops, desktops, tablets and printers and get them to households that desperately needed them. We have delivered group sessions online for those who have found their movements restricted to sustain their physical and mental wellbeing. We are relying on the flexibility and versatility of the team to recognise and respond promptly to new situations as they arise.

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Help on Your Doorstep For the Year Ended 31 March 2021

Public benefit

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit.

The objective of Help on Your Doorstep is the prevention and relief of poverty in deprived areas by providing a proactive outreach service that connects residents with the local services that they want and need.

Help on Your Doorstep has developed its strategic plans to ensure that it provides public benefit and achieves its objectives as set out in Help on Your Doorstep’s governing document. The benefit that Help on Your Doorstep brings to the public is delivered in the following ways

Our Mission, values and objectives

Our Mission

Help on Your Doorstep’s goal is for people to thrive, have a good quality of life and live in happy, healthy communities

Our Values

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Help on Your Doorstep For the Year Ended 31 March 2021

Our Strategic Objectives

6

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Help on Your Doorstep For the Year Ended 31 March 2021

Achievements

COVID-19 community response

The COVID-19 pandemic created unprecedented challenges for everyone, not least the residents who our services seek to support. Help on Your Doorstep had to quickly adapt its services and launch new ones in order to respond accordingly to rapidly changing needs. We were able to do so due to the huge commitment of staff and the generous support from our funders and partners. Some of our achievements over the course of the pandemic include;

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Help on Your Doorstep For the Year Ended 31 March 2021

Connect outreach and referral service achievements:

Our Connect services helped 1,692 Islington residents over the 12-month period. 1,372 of these residents were referred to one or more of our partner services whose support included specialist legal advice, self-management support for those with long term health conditions, employability coaching, urgent help for those in financial hardship, family support, health advocacy and much more. Our Connect staff made 2,650 supported referrals to 96 different services in 2020/21; each of these referrals was tracked and monitored to ensure that the client received the services they needed. Three months after each referral was made, we followed up with the client to find out whether the outcome they sought had been achieved.

The table below provides a breakdown of Connect referrals to each of our partner services. The 96 services included all work within our agreed common referral protocol. 204 people were also provided signposting assistance to access support from services outside of our partner network. Meanwhile, 142 people were given advocacy support to deal with issues with other services.

Figure 2 Referral breakdown

In addition to our referrals, 775 residents received direct support such as advocacy, help with forms, information and advice and other practical support from our six community-based offices. 915 hours of additional direct support was recorded over the one-year period.

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Help on Your Doorstep For the Year Ended 31 March 2021

72% of the clients who were supported stated that our referrals resulted in an improvement in their circumstances after three months. A further 18% of residents told us, that after three months, although their issue had not been fully resolved, they were getting ongoing support from the agency that we referred them to.

% Who our services are supporting
68% People living with a long-term health
condition or disability
60% Identify belonging to a ethnic minority
29% Over 60 years of age
68% Identify as female

The top presenting issues that residents were supported with were Welfare Benefits (648 referrals), Financial Hardship (592 referrals) and Housing (393 referrals).

Case Study

Louise had never heard of Connect before they knocked on her door. She describes how when the Connect team ‘found’ her she was in a very stressful state as she was due to be evicted from her home later that week.

She ‘signed off’ Universal Credit because of the shame that she felt for receiving the allowance. However, Louise did not know this would affect her housing benefit and found herself in financial difficulties, unable to pay the rent. The stress of the eviction was affecting her mental state and she felt totally alone, afraid and helpless.

Having just come from a homeless shelter she did not want to go back to that situation. Louise talked through all her issues and felt confident that Connect had the right skills, contacts and knowledge to be able to help her. It was important to her that they did all of this with a very personal human approach. We arranged an emergency meeting with a housing solicitor for Louise and she was able to stay in the house.

Louise said she was "so relieved and happy, that I cried on the phone." Louise learned about the other services Connect had to offer and made use of them with things such as getting financial assistance with buying her daughter’s school uniform and sorting out overdue gas bills. Louise was very happy to be contacted via Connect’s door knocking because she did not feel she could go out and seek help for herself as she was too overwhelmed by her problems.

Good Neighbour Schemes Achievements

Help on Your Doorstep continues to run its three Good Neighbours Schemes (GNS) in the Borough of Islington.

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Help on Your Doorstep

For the Year Ended 31 March 2021

The schemes tackle isolation and improve the health and wellbeing residents through an asset-based community development model. We engaged local residents who are experiencing isolation, financial hardship, and poor mental or physical health in community activities, enabling them to share their skills and shape the activities that are delivered.

The GNS is hyperlocal with all of the activities focused in each of the three local areas. Each GNS has a paid member of staff who works as the Scheme Coordinator on a full or part-time basis. The work of the GNS focuses on implementing the Five Ways to Wellbeing (New Economics Foundation, 2008). This looks at enabling residents to

  1. Be Active – do what you can, enjoy what you do, move your mood

  2. Connect - talk and listen, be there, feel connected

  3. Take Notice – remember the simple things that give you joy (also listed as be mindful/ care for your mental health)

  4. Keep learning – embrace new experiences, see opportunities, surprise yourself

  5. Give – your time, your words, your presence.

In the year, the three schemes that make up the GNS provided a total of:494 regular weekly or monthly events including stay and play, coffee mornings, yoga, mindfulness, arts and crafts, street dance, Zumba, football, gym sessions and gardening. Many of these were delivered online or outdoors due to the COVID-19 pandemic.

853 people in total (including 284 first time attendees) used the GNS in the year.

We also linked residents into the support offered by Help on Your Doorstep’s Connect service, which offers advice and guidance around a wide range of issues including benefits, debt, housing and employment.

As a result of being involved in GNS residents told us:

Case study

Daniel is a 54-year-old single man who has been living alone on the Marquess Estate for 12 years. He has a long-term health condition and has been attending GNS activities now for around six years. Daniel first contacted the GNS through Help on Your Doorstep’s Connect advice service. He met the GNS Coordinator in the Connect office and she encouraged him to attend a coffee morning. Daniel now attends many GNS sessions including coffee mornings, arts & crafts sessions, lunch club, garden club, chair-based exercise, mindfulness, and events. He also now volunteers at coffee mornings, arts and crafts sessions and in the gardens. Involvement in the GNS helps him to manage his health condition and the GNS Coordinator has noticed a marked improvement in his health and wellbeing.

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Help on Your Doorstep For the Year Ended 31 March 2021

How has the GNS made a difference to Daniel?

Connect: Daniel is now connected to his community and has made friends.

Be Active: Daniel takes part in our chair-based exercise classes.

Learn: Daniel has learnt creative skills through attending arts and crafts sessions.

Give: Daniel has volunteered at GNS activities, setting up & clearing away.

Take Notice: Daniel really enjoys our Mindfulness sessions, and you can see a clear improvement in his mood.

Daniel says he is so glad that he joined GNS as it is “a blessing to me, a gospel statement” …. “I like the community spirit and atmosphere. We get teas and coffees, and it passes the morning so upliftingly. We don’t want it to end. We want the sessions to be longer and we look forward to them, thank you so much.”

Social Prescribing Link Service (SPLS) Achievements

At least 20% of GP attendances in England are not directly related to medical conditions (NHS England). A growing body of evidence shows that referrals to community services that can help people become more active, connected to others and support people to resolve practical social issues, such as their housing and income, can lead to a range of positive health and wellbeing outcomes for people, such as improved quality of life and emotional wellbeing.

A significant development in 2019 was Help on your Doorstep’s launch of a new Social Prescribing Link Service to GP surgeries in two of Islington’s Primary Care Networks. Through this NHS funded service we were able to assist registered patients, from 18 GP surgeries, to address their support needs.

In the 12-month period Help on your Doorstep social prescribing link workers received 709 patient referrals from GP practices and supported them directly or through onward referral with our Connect service.

The most common referral reasons related to the patients’ needing to access community support related to mental and physical health issues, welfare benefits, social isolation, housing, employment and financial hardship.

As a new service a significant amount of time was spent on service development, service promotion and strengthening connections with the primary health workforce and other providers e.g. Manor Garden’s Welfare Trust, Age UK Islington, Choice and Control Peer support service.

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Help on Your Doorstep For the Year Ended 31 March 2021

Key successes included:

Our work with Islington GP surgeries has enabled us to work both preventatively, with people who need support to navigate their way into community services, and also to address more complex needs through goalsetting, support and care planning and co-ordination.

Case study (written by a Social Prescribing Link Worker)

Pam was referred to the social prescribing service in December 2020 by her GP who was concerned about the impact her housing situation was having on her health. She had been homeless for four years, sofa surfing since experiencing a relationship breakdown. At the time she had planned to stay with a friend for a few weeks but became “trapped” due to her deteriorating mental health, lack of support network and difficulty accessing advice and navigating the social housing system. This led to Pam leaving her job and becoming very isolated.

At the time of referral Pam was spending as much time outdoors as possible – even during very cold weather and throughout each lockdown. She was finding it increasingly difficult in finding somewhere to stay. At 72, her age and situation put her at greater risk of catching COVID. Her mood was very low. She told me she didn’t have enough energy to change her situation and had lost hope.

Together we submitted a homelessness application to Islington Council. I provided advocacy throughout this process, ensuring Pam’s application, documents and medical records were processed as quickly as possible. I also referred Pam to Help on Your Doorstep’s Befriending project to help reduce her isolation and called regularly until she was matched with a befriender. I also arranged a welfare benefit entitlement check as she was not in receipt of Personal Independence Payment (PIP). Within three weeks Pam was offered a council property and supported to apply for PIP. She is now housed and looking for work. During our last appointment Pam told me her mood had improved and she was feeling more optimistic about the future. When I offered further support, e.g. referral to an employment service – she said that she felt able to find work herself. She was very grateful for support from the service and most appreciated the advocacy when liaising with Islington Council.

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Help on Your Doorstep For the Year Ended 31 March 2021

Reserves

During the year Help on Your Doorstep achieved an unrestricted surplus of £75,175 (2020: £3,762) and a deficit against restricted funds of £659 (2020: £40,020). The total funds carried forward were £124,426 (2020: £49,910) of which £96,936 (2020: £21,761) was unrestricted funds.

The current reserves policy, approved by the Trustees, is to build up and maintain free reserves of at least one month’s average expenditure, up to a maximum of £100,000. This is to mitigate the risk of insolvency and provide a fund for future infrastructure replacement and business growth activities. Free reserves are defined as that part of the charity’s unrestricted funds that is freely available to spend on any of the charity’s purposes. This excludes restricted income funds, tangible fixed assets and amounts designated for essential future spending.

Principal risks and uncertainties

The Board Finance and Risk Committee is responsible for ensuring that organisational risks are satisfactorily identified and managed and confirms this to the full Board of Trustees. Help on Your Doorstep maintains a formal risk-management process in accordance with guidance from the Charity Commission. An organisational risk register is updated and reviewed on a quarterly basis by the Finance and Risk Committee in order to determine whether all material risks have been adequately identified and assessed and whether appropriate mitigating actions are in place and are effective.

In addition to the risk related to reserves, the principal risks that we have identified as having a serious potential impact on our performance, future prospects and reputation are:

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Help on Your Doorstep For the Year Ended 31 March 2021

Risk Mitigating actions
Changes to funding and commissioning
arrangements leading to reductions to
funding,
enforced
changes
to
successful delivery model and loss of
independence		 Rolling contingency planning for grants
due to end in the next 18 months
Effective
relationship
management
with existing funders in order to
understand their medium- and longer-
term intentions and challenges
Diversification of income streams and
increased contract delivery
Impact of the Covid 19 pandemic to
funding and service delivery		 Ongoing assessment of risks to current
funding streams
Development of agile service delivery
approaches
Development
of
Covid
safe
workspaces
Serious injury or fatality as a result of
violence towards staff		 Robust health and safety procedures
for lone working and door knocking
Risk
assessments
and
incident
reporting procedures
Personal safety training for all staff
Tracking and monitoring devices in
use
Organisational capacity to meet
strategic and operational expectations
and obligations		 Structure and functions review within
HOYD Transformation project
Reviewing
Connect
remit
and
implement
interim
demand
management measures
Working with partners and referrers to
establish clearer criteria and referral
pathways
Ongoing Trustee involvement
Governance and management
continuity - future changes may impact
on relationships and ethos		 Trustee
recruitment
process
and
transition planning
Review of structure and functions
Staff wellbeing - combined impact of
Covid, delivery pressures and changes
undermining health and wellbeing of
staff team		 Management team development on
leading change
Staff engagement and consultation
Employee
assistance
programme,
mindfulness and social events
Flexible working arrangements

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Help on Your Doorstep For the Year Ended 31 March 2021

Remuneration policy for key management personnel

The Finance and Risk Committee has the responsibility of considering the remuneration of the Executive Director as well determining the pay policy for all staff and the basis for any annual increases in pay. The committee, which is made up of the Treasurer, the Chair and at least one other trustee makes recommendations to the full board for approval. The Board and the Finance and Risk Committee operate within the powers and constitutional arrangements as set out in the Articles of Association and Committee terms of reference.

When making recommendations, the Committee will draw on relevant internal and external information regarding staff remuneration. Staff remuneration does not include any share options or long-term incentive schemes. The pension provisions for the Executive Director team are on the same terms as other employees.

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Help on Your Doorstep For the Year Ended 31 March 2021

Trustees’ Responsibilities

The trustees (who are also directors of Help on Your Doorstep for the purposes of company law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice.)

Company law required trustees to prepare financial statements for each financial year which give a true and fair view of the state of the affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

This report was approved by the Board of Trustees on 21st Dec 2021 and signed on its behalf by:

Andy Murphy Chair

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Independent Auditor’s Report To the members of Help on Your Doorstep

Opinion

We have audited the financial statements of Help on Your Doorstep for the year ended 31 March 2021 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the

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Independent Auditor’s Report To the members of Help on Your Doorstep

work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be

expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material

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Independent Auditor’s Report To the members of Help on Your Doorstep

misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

……………………………….

22 December 2021

Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

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Help on Your Doorstep

Statement of financial activities (incorporating an Income and Expenditure Account) For the year ended 31 March 2021

Unrestricted
Funds
Note
£
Income from:
Donations and legacies
2
164,284
Charitable activities
3
Connect services
353,268
Community participation and wellbeing
172,510
Promoting the service model
-
Other
4
2,358
Total income
692,420
Expenditure on:
Raising funds
1,808
Charitable activities
5
Connect services
424,808
Community participation and wellbeing
166,295
Promoting the service model
22,028
Total expenditure
614,939
6
77,481
(2,306)
Net movement in funds
6
75,175
Reconciliation of funds
Total funds brought forward
21,761
Total funds carried forward
15
96,936
Transfers between funds
Net income/(expenditure) for the year		 Restricted
Funds
£
35,150
176,385
90,000
4,600
-
306,135
-
173,450
131,102
4,548
309,100
(2,965)
2,306
(659)
28,149
27,490		 2021
Total
£
199,434
529,653
262,510
4,600
2,358
998,555
1,808
598,258
297,397
26,576
924,039
74,516
-
74,516
49,910
124,426		 2020
Total
£
167,516
493,348
172,727
1,500
-
835,091
2,380
619,393
201,055
48,521
871,349
(36,258)
-
(36,258)
86,168
49,910

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

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Help on Your Doorstep

Balance sheet As at 31 March 2021

Note
£
£
Fixed assets
Tangible fixed assets
11
1,688
Current assets
Debtors
12
128,347
Cash at bank and in hand
130,064
258,411
Creditors: amounts due within 1 year
13
(135,673)
Net current assets
122,738
Net assets
14
124,426
Funds
15
Restricted funds
27,490
Unrestricted Funds
Designated funds
1,688
General funds
95,248
Total Funds
124,426
2021		 £
£
7,153
82,509
99,190
181,699
(138,942)
42,757
49,910
28,149
7,153
14,608
49,910
2020		 £
£
7,153
82,509
99,190
181,699
(138,942)
42,757
49,910
28,149
7,153
14,608
49,910
2020
181,699
(138,942)
49,910
28,149
7,153
14,608
49,910

The financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 and were approved and signed on behalf of the Board of Trustees by:

21st December 2021

Andy Murphy Chair

Company No: 06960313

The notes to the accounts form part of these financial statements

22

Help on Your Doorstep

Statement of cash flows For the year ended 31 March 2021

Note
Cash flows from operating activities
Net cash provided by operating activities
16
Cash flows from investing activities:
(Purchase) of fixed assets
Cash provided by investing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
17		 2021
£
30,874
-
-
30,874
99,190
130,064		 2020
£
(36,197)
(5,066)
(5,066)
(41,263)
140,453
99,190

23

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

1 Accounting Policies

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - (Charities SORP FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

b Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. In reaching that conclusion, the trustees have carefully considered the implications of the Covid-19 pandemic on the operations and financial position of Help on Your Doorstep and are maintaining close scrutiny of actual and projected income levels, programme expenses, operating costs and the cash position. The organisation does not rely on investment income or donations from individuals and grant funding has been secured and will not be affected by the pandemic. The trustees do not consider that there are any sources of estimation uncertainty, including the impact of the pandemic, at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

c Income

Income, including income from government and other grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Grants are credited to income when they are receivable unless they are for activities relating specifically to a specific future period, in which case they are deferred to that period. Income received under contracts for services is recognised in the financial statements in proportion to the percentage of completion of the contract.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution.

d Donations of gifts, services and facilities

Donated professional services and facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity, which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

24

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

1 Accounting Policies (continued)

f Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of the charity. Designated funds are unrestricted funds which the trustees have decided at their discretion to set aside to use for a specific purpose. Restricted funds are donations which the donor has specified are to be solely used for particular areas of the charity’s work or for specific projects undertaken by the charity.

g Expenditure and irrecoverable VAT

use of resources.
Costs of premises and administration are allocated on a per capita basis as follows:
Raising funds 0.0%
Connect services 68.9%
Community participation and wellbeing 28.2%
Promoting the service model 1.5%
Governance and support costs 1.4%

h Allocation of support costs

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs comprise the salary and overhead costs of the central function.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

Support and governance costs are re-allocated to each of the activities on the following basis which is an estimate, based on staff time, of the amount attributable to each activity

Connect services 70.0%
Community participation and wellbeing 28.5%
Promoting the service model 1.5%

25

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

1 Accounting Policies (continued)

i Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

Items of equipment are capitalised where the purchase price exceeds £400. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

Computer & office equipment 33% straight line

k Debtors

Trade and other debtors are recognised at the settlement amount due. Prepayments are valued at the amount prepaid.

l Cash at bank and in hand

m Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

n Financial instruments

o Pensions

The charitable company offers employees an auto enrolment pension scheme to which they make contributions unless they choose to opt out. The pension cost charge represents contributions payable by the charitable company to the scheme. The charitable company has no liability under the scheme other than for the payment of those contributions.

26

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

2 Income from donations and legacies

Cripplegate Foundation
Islington Giving
Cloudesley
Lund Trust
J & M Douglas
M & H Maunsell Charity
Harriet's Trust
Waitrose
Phillipine Kerala Thompson (legacy)
Department of Work and Pensions
Paul Hamlyn
Worshipful Company of Insurers
Grace Trust
Lynn Foundation
Gifts in kind
Other donations
Total donations and legacies 2021
Total donations and legacies 2020		 Unrestricted
£
56,000
63,996
-
-
6,250
1,000
5,000
333
5,000
(2,400)
-
-
-
-
22,000
7,105		 Restricted
£
-
20,150
10,000
5,000
-
-
-
-
-
-
-
-
-
-
-
-		 2021
Total
£
56,000
84,146
10,000
5,000
6,250
1,000
5,000
333
5,000
(2,400)
-
-
-
-
22,000
7,105		 2020
Total
£
56,000
55,000
-
-
6,250
1,000
-
-
-
2,995
20,000
2,000
750
500
22,000
1,021
164,284 35,150 199,434 167,516
167,516 -

The gifts in kind relate to office spaces received from three organisations (Cripplegate Foundation, Homes for Islington and the Peabody Trust) free of charge. These are based on estimates provided by these organisations as to how much the spaces would cost if available commercially.

3 Income from charitable activities

Unrestricted
£
Connect services
Connect centres (LB Islington)
216,750
Connect centres (Mercers)
-
Connect centres (Cloudesley)
-
Connecting for Change (Big Lottery)
-
Proactive Wellbeing (Cloudesley)
-
Social prescribing (Islington GP Group )
120,518
Employment outreach (LBI iwork)
-
Welfare grants (Cloudesley)
-
Community research (CCG)
16,000
Community research (Peabody Community Fndn
-
Total Connect services 2021
353,268
Total Connect services 2020
280,120		 Unrestricted
£
Connect services
Connect centres (LB Islington)
216,750
Connect centres (Mercers)
-
Connect centres (Cloudesley)
-
Connecting for Change (Big Lottery)
-
Proactive Wellbeing (Cloudesley)
-
Social prescribing (Islington GP Group )
120,518
Employment outreach (LBI iwork)
-
Welfare grants (Cloudesley)
-
Community research (CCG)
16,000
Community research (Peabody Community Fndn
-
Total Connect services 2021
353,268
Total Connect services 2020
280,120		 Restricted
£
-
-
35,875
99,343
29,167
-
-
12,000
-
-		 2021
Total
£
216,750
-
35,875
99,343
29,167
120,518
-
12,000
16,000
-		 2020
Total
£
216,500
25,000
26,500
98,327
49,416
26,126
22,500
13,985
10,000
4,994
353,268 176,385 529,653 493,348
280,120 213,228

27

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

3 Income from charitable activities (continued)

Community participation and wellbeing
Community wellbeing and Good
Neighbour Scheme projects
--Islington Giving
--Peabody Trust
--LB Islington
--Clarion Housing Association
--Southern Housing Association
--North Central London CCG
Volunteering and community support
--Big Lottery
--London Community Response Fund
Fees for classes and activities
Total community 2021
Total community 2020
Developing and promoting the service model
Organisational review
--Cripplegate
--Cloudesley
Total service model promotion 2021
Total service model promotion 2020
Total income from charitable activities 2021
Total income from charitable activities 2020
Capacity building (Social Venture Partners
London)		 Unrestricted
£
72,254
25,000
34,423
10,000
5,000
25,833
-
-
-		 Restricted
£
-
-
-
-
-
-
75,000
15,000
-		 2021
Total
£
72,254
25,000
34,423
10,000
5,000
25,833
75,000
15,000
-		 2020
Total
£
71,312
23,312
47,377
-
-
30,000
-
-
726
172,510 90,000 262,510 172,727
78,103 94,624 2,000
1,300
1,300		 1,500
-
-
-
-
-		 2,000
1,300
1,300
- 4,600 4,600 1,500
- 1,500 796,763 667,575
525,778 270,985
358,223 309,352

4 Other income

Coronavirus Job Retention Scheme
Total other income 2021
Total other income 2020		 Unrestricted
£
2,358		 Restricted
£
-		 2021
Total
£
2,358		 2020
Total
£
-
2,358 - 2,358 -
- -

28

Help on Your Doorstep

Notes to the Financial Statements For the Year Ended 31 March 2021

5 Analysis of expenditure

Salaries and employers' NI
Other staff costs and recruitment
Freelance and agency staff
Volunteers
Premises and equipment
Depreciation
Office costs
Project costs
Grants to individuals
Audit and compliance
Suppport costs
Governance costs
Total expenditure 2021
Prior year
Unrestricted direct expenditure
Restricted direct expenditure
Unrestricted support & governance costs allocated
Total expenditure 2020		 Raising
funds
£
-
-
-
-
-
-
-
1,808
-
-		 Connect
services
£
459,887
5,612
12,779
-
19,992
-
24,968
39,901
18,219
-		 Community
participation
& wellbeing
£
225,628
5,810
5,232
2,337
12,776
-
12,264
24,629
1,841
-		 Promoting
the service
£
18,692
240
282
-
4,399
-
2,335
266
-
-		 Governance
£
497
12
48
-
-
-
61
46
-
4,457		 Support
costs
£
8,097
212
199
-
2,244
5,465
2,616
188
-
-		 2021
Total
£
712,801
11,886
18,540
2,337
39,411
5,465
42,244
66,838
20,060
4,457		 2020
Total
£
638,301
22,068
17,730
1,042
33,408
10,451
39,353
94,815
10,175
4,006
1,808
-
-		 581,358
13,315
3,585		 290,517
5,421
1,459		 26,214
285
77		 5,121
-
(5,121)		 19,021
(19,021)
-		 924,039
-
-		 871,349
-
-
1,808 598,258 297,397 26,576 - - 924,039 871,349
2,380
-
-		 321,239
244,538
53,616		 90,448
96,081
14,526		 39,158
7,328
2,035		 5,886
-
(5,886)		 64,291
-
(64,291)
2,380 619,393 201,055 48,521 - -

Of the total expenditure, £614,939 was unrestricted (2020: £523,401) and £309,100 was restricted (2020: £347,948)

29

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

6 Net income/(expenditure) for the year

This is stated after charging :

(
Interest payable
Depreciation
Auditors' remuneration:
Audit fees (excluding VAT)
Underprovision/(Overprovision) in previous year		 2021
£
-
5,465
3,417
167		 2020
£
-
10,451
3,167
-

7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

Salaries
Employers' National Insurance
Employer's pension contributions
Temporary and agency staff		 2021
£
651,911
46,507
14,383
-		 2020
£
578,903
45,715
12,191
1,492
712,801 638,301

The following number of employees received employee benefits (excluding employer NI and pension) during the year between:

£60,000 - £69,999

2021 2020
No. No.
1 1

The total employee benefits including employer pension and NI contributions of the key management personnel were £72,639 (2020: £69,794).

The charity trustees were not paid or received any other benefits from employment with the charity in the year (2020: £nil). No trustee was reimbursed expenses during the year (2020: £nil) and none received payment for professional or other services supplied to the charity (2020: £nil).

30

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

8 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 24 (2020: 22).

The average weekly number of employees (full-time equivalent) during the year was as follows:

Raising funds
Connect services
Community participation and wellbeing
Promoting the service
Governance and support		 2021
No.
-
13.4
5.5
0.3
0.2		 2020
No.
-
13.2
3.5
0.5
0.7
19.4 17.9

9 Related party transactions

Help on Your Doorstep provides a salary savings scheme through London Capital Credit Union, of which one trustee is a director.

One trustee holds a prominent position in a grantor organisation. The trustee was the Governor of Cripplegate Foundation. Transactions with this organisation can be seen in notes 2 & 3.

One trustee is a board member of Islington GP Federation with whom Help on Your Doorstep has a contracting relationship for the Social Prescribing Link Worker service. Transactions with this organisation can be seen in note 3.

One trustee is a trustee of the Institute for Voluntary Action Research, which was paid by Help on Your Doorstep to carry out evaluation work. The contract for the work is for £34,575, of which £10,000 was invoiced for by 31 March 2021 and fully paid by 31 March 2021.

10 Taxation

The society is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

31

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

11 Tangible fixed assets

Tangible fixed assets
Cost
At 1 April 2020
Additions in Year
At 31 March 2021
Depreciation
At 1 April 2020
Charge for Year
At 31 March 2021
Net Book Value
At 31 March 2021
At 31 March 2020		 Computer
Equipment
50,041
-		 Leasehold
improvements
13,729
-		 Total
63,770
-
50,041 13,729 63,770
42,888
5,465		 13,729
-		 56,617
5,465
48,353 13,729 62,082
1,688 - 1,688
7,153 - 7,153

All tangible fixed assets are used to fulfil the charity's objects.

12 Debtors

Grants receivable
Trade debtors
Other debtors
Prepayments
Creditors : amounts due within 1 year
Taxation and Social Security
Trade creditors
Other creditors
Accruals
Deferred income
Deferred income
As at April 2020
Released to income from charitable activities during the year
Deferred during the year		 2021
£
39,475
73,834
20
15,018		 2020
£
32,828
33,485
2,580
13,616
128,347 82,509
2021
£
17,030
12,690
2,853
18,100
85,000		 2020
£
13,837
24,476
3,073
14,300
83,256
135,673 138,942
2021
£
83,256
(83,256)
85,000		 2020
£
114,864
(114,864)
83,256
85,000 83,256

13 Creditors : amounts due within 1 year

32

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

14 Analysis of net assets between funds

Tangible Fixed Assets
Current Assets
Liabilities
Net assets at 31 March 2021
15 Movements in funds
Restricted funds
Connect centres (Cloudesley)
Connecting for Change (Big Lottery)
Proactive Wellbeing (Cloudesley)
Welfare grants (Cloudesley)
Volunteering and community support
Big Lottery
London Community Response Fund
Islington Giving
Cloudesley
Lund Trust
Total restricted funds
Unrestricted funds
Designated funds
Depreciation fund
Total designated funds
General funds
Total unrestricted funds
Total funds
Canonbury good neighbour scheme
(Islington Giving)
Covid-19 support
Kings Cross GNS (Islington Giving &
Peabody Trust)
Organisational review (Cripplegate &
Cloudesley)
Capacity building (Social Venture
Partners London)		 At 1 Apr
2020
£
-
18,537
(3,647)
9,457
3,788
14
-
-
-
-
-
-
-		 £
-
230,726
(135,478)
General
unrestricted		 Designated
£
1,688
-
-		 Restricted
£
-
27,685
(195)		 Total funds
£
1,688
258,411
(135,673)
95,248 1,688 27,490 124,426
Income
£
35,875
99,343
29,167
12,000
-
-
75,000
15,000
20,150
10,000
5,000
2,600
2,000		 Expenditure
£
(35,875)
(92,119)
(25,676)
(19,780)
(3,789)
(14)
(75,637)
(15,000)
(21,662)
(10,000)
(5,000)
(2,548)
(2,000)		 Transfers
£
156
1
637
-
1,512
-
-
-
-		 At 31 Mar
2021
£
-
25,761
-
1,677
-
-
-
-
-
-
-
52
-
28,149 306,135 (309,100) 2,306 27,490
7,153 - (5,465) - 1,688
7,153
14,608		 -
692,420		 (5,465)
(609,474)		 -
(2,306)		 1,688
95,248
21,761 692,420 (614,939) (2,306) 96,936
49,910 998,555 (924,039) - 124,426

33

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

Purposes of restricted funds

Connect centres (Cloudesley)

A grant to contribute to the costs of running the Connect services in Finsbury Park and Canonbury.

Connecting for Change (Big Lottery)

A grant to support Islington residents improve their wellbeing through addressing barriers, gaining more control over their health and finances and building supportive social connections.

Proactive Wellbeing (Cloudesley)

The Proactive Wellbeing Service aims to improve the health and wellbeing of Islington residents with long term health conditions or disabilities by increasing their engagement in local services and activities.

Welfare grants (Cloudesley) Richard Cloudesley have funded the ongoing provision of individual grants to Islington residents with health conditions who are experiencing financial hardship.

Volunteering and community support Grants were received to help the organisation to adapt and (Big Lottery and the London Community implement the changes needed for staff and volunteers to Response Fund) continue engaging and supporting the hardest to reach Islington residents throughout the pandemic crisis.

Covid-19 support (Islington Giving, Grants were awarded to help the organisation with an early Cloudesley and the Lund Trust) response to the pandemic, enabling it to adapt its services to support vulnerable and isolated people.

Organisational review (Cripplegate & Funding has been awarded towards Help on Your Doorstep's Cloudesley) organisational and strategic review. Capacity building (Social Venture A grant used to build capacity within the central management Partners London) team to manage organisational change.

16 Reconciliation of net income / (expenditure) to net cash flow from operating activities

Net income for the reporting period
(as per the statement of financial activities)
Depreciation
(Increase)/decrease in debtors
(Decrease) in creditors
Net cash (used in) operating activities		 2021
£
74,516
5,465
(45,838)
(3,269)		 2020
£
(36,258)
10,451
10,449
(20,839)
30,874 (36,197)

17 Analysis of cash and cash equivalents

Cash at bank and in hand 2021
£
130,064		 2020
£
99,190
130,064 99,190

34

Help on Your Doorstep

Notes to the financial statements For the Year Ended 31 March 2021

18 Notes from 2020 accounts

a Analysis of net assets between funds

Analysis of net assets between funds
Tangible Fixed Assets
Current Assets
Liabilities
Net assets at 31 March 2020		 £
-
143,360
(128,752)
General		 Designated
£
7,153
-
-		 Restricted
£
-
38,339
(10,190)		 Total funds
£
7,153
181,699
(138,942)
14,608 7,153 28,149 49,910

b Details of movement in funds during the previous reporting period

Restricted funds
Finsbury Park Connect (Cloudesley)
Centres (Mercers)
Connecting for Change (Big Lottery)
Proactive Wellbeing (Cloudesley)
Welfare grants (Cloudesley)
Kings Cross GNS
Islington Giving & Peabody Trust
Peabody Community Trust
GNS evaluation (Islington Giving)
Total restricted funds
Unrestricted funds
Designated funds
Depreciation fund
Total designated funds
General funds
Total unrestricted funds
Total funds
Service development (Social
Canonbury good neighbour scheme
Caledonian community wellbeing		 At 1 Apr
2019
£
8,750
6,250
39,445
(4,688)
6,322
7,946
(1,684)
-
-
5,828
-
 Incoming
resources
£
26,500
25,000
98,327
49,416
13,985
32,500
46,624
500
15,000
-
1,500		 Outgoing
resources
£
(35,250)
(31,250)
(118,921)
(48,267)
(10,850)
(35,732)
(44,850)
(500)
(15,000)
(5,828)
(1,500)		 Transfers
£
-
-
(314)
(108)
(926)
(76)
-
-
-
-		 At 31 Mar
2020
£
-
-
18,537
(3,647)
9,457
3,788
14
-
-
-
-
68,169 309,352 (347,948) (1,424) 28,149
12,538 - (10,451) 5,066 7,153
12,538
5,461		 -
525,739		 (10,451)
(512,950)		 5,066
(3,642)		 7,153
14,608
17,999 525,739 (523,401) 1,424 21,761
86,168 835,091 (871,349) - 49,910

35